Main Street Renewal - Charlotte

Fantastic experience: Mr. Michael came with a smile on his face ready to assist with any problems! He was will equip with the knowledge necessary to get the job done, and did it swiftly without any problems! Would love to have I’m him back whenever we have any issues!

Negative experience: I will happily post all of the pictures and videos we’ve gathered throughout the year. I’ve rented from this company since March 2025. Within a day or so of moving in, this house had a water heater issue, leaving us without hot running water for many days. In the summer, this house had a plumbing issue which caused sewage water to backup into the shower and tubs. It took several days for them to send a plumber, forcing us to just live with sewage water in the house for days in the middle of the summer. No concern for health. Now, one of the water valves broke, causing water to keep bursting out, forcing us to shut the water off for the whole house. As of this writing, they’ve left us in a house without running water and their only response is “we’ll get to it when we get to it” essentially. All of this for almost $2000 a month in rent. This is unacceptable, as this house doesn’t have a drop of running water currently. (Isn’t that illegal?) Be very cautious if you decide to rent from these people. They will very happily work overtime to take out those $2000 from your account while simultaneously saying “oh well” to an uninhabitable house. Many other places you can rent in the charlotte area for this amount of money.

Fantastic experience: Howard & Kirby were fantastic with maintenance - very kind and informative! Helped fix our doorbell quickly, thank you!

Fantastic experience: Luis was very helpful and had awesome customer service and gave me detailed information regarding my move and tips as well. Really appreciate his help.

Fantastic experience: We love our home, we enjoy working with Mainstreet they are a wonderful group to communicate with. They have professional maintenance techs that help resolve issues. The web site is a state of the art site and their residents portal where you do all your paying your rent. Great Company

Positive experience: Eric was prompt and professional. He did the repairs and explained what he was doing and the reason for it.

Fantastic experience: Kirby was very professional and pleasant. He fixed the problem with my dishwasher and was super helpful over all.

Fantastic experience: Kirby grainger did a quick and amazing job. He was so friendly and talkative and made sure to get the job done as efficiently and clean as possible if you have any toilet troubles he’s the guy to call!

Fantastic experience: kirby grainger helped fix our toilet and was very helpful, kind, and efficient. he solved our toilet issues quick and easy! if we ever have any problems in the future, we’ll definitely request to have him again!

Negative experience: Truly would leave a one star if I was able to. DO NOT RENT WITH THS COMPANY. They are predatory, never able to connect with someone besides on their virtual chat, give wrong information, and I feel like they find their maintenance people on Craigslist. They allowed someone on the lease to get taken of and gave me and my other roommate no notice. We didn’t sign any type of new lease agreement, and now we have to pay more in rent than originally agreed. I tried to speak to someone about it but they kept deleting my inquiries. They gave me a number to call but they never answered. Do not waste your time or money with them

Fantastic experience: Our tech Trebor was great. Very professional and got the job done quickly. He was a pleasure to work with.

Fantastic experience: Kirby was quick, efficient and very professional fixing our garage today. He showed me how to get the garage back on the electric track and fixed a loose piece that was causing it issues to open. Very quick and efficient!

Fantastic experience: Luis was a very courteous individual who ensured all questions were answered and clearly communicated the remaining tasks.

Fantastic experience: Kirby was an amazing tech and helped me very quickly and we got the problem solved. Thanks a lot!

Negative experience: I live close to a house this company owns. I noticed two high school students wondering around this property that is vacant. They would have broken into this home if I haven't said something to them. I tried reaching out to this so called company to let them know and no one answers the phone. These people just don't know or maybe don't care if their property gets damaged. It happened to another place that an individual owned that I knew. Kids got into his house and built a fire in the living room floor. He had to do the repairs. $$$ I tried to help these people and all they say is call the authorities. Well that didn't do any good the last couple ot times that I tried calling and some of the neighbors. I guess sometimes you just have to look the other way. I wouldn't have rated them with one star but I wanted to leave a review. (Oh! by the way people that rent from these people say they never respond to calls).

Fantastic experience: 1.7.26 Kirby came to check a bad outlet, and it was just a tripped GFI in the garage. He's always pleasant, polite, and professional.

Negative experience: if i could give zero stars i would. i am extremely disappointed in the maintenance team’s ability to help in emergent situations. i put in a maintenance request for a sewage clog issue over a week ago & had 1 man come look in my house & tell me there was nothing he could do. then i never was contacted by the vendor your team tried to assign. finally our ONLY TOILET clogged & they still have yet to even assign someone for the repair. i would never recommend renting from this company if they can’t handle a simple toilet clog in a timely manner. now there is RAW SEWAGE under my house & still haven’t heard from a single person about it being cleaned up or fixed. i will keep making negative reviews until i have someone contact me! if you want photos of the RAW SEWAGE under my house i’ll happily post them :) update: funny enough, 15 minutes after i posted this review i was emailed that someone would be assigned to fix the plumbing. i put in my initial maintenance request 12/26 & apparently it’s going to be 1/8 before anyone can unclog my ONLY TOILET. completely unacceptable, how does someone live in a house they pay for with NO WORKING BATHROOM. i guess it takes being publicly shamed in order for these people to do their jobs correctly.

Negative experience: I will NEVER ever recommend AGAINST a place more than I do here. MSR is irresponsible with responding to maintenance requests in a timely manner, and they have their maintenance individuals begging for good reviews (I’m sure there is an incentive attached to this). Which is why you see all of these positive reviews. For example, there was existing mold in my bathroom ceiling - and it took them 3 weeks to acknowledge the issue, come out and see it, and then finally contract a drywall team to replace it. It was a health hazard for myself and my husband - that they didn’t take seriously. Unfortunately I think that’s a commonality for their houses - because in these reviews the only positive reviews is mostly cosmetic issues that are resolved (oh no, my closet shelf wiring broke) They illegally charge after you move out (per the state of NC you are not liable for paying for cleaning/maintenance beyond normal wear and tear) and I recieved a whopping $700 charge with minimal explanation nor documentation). Getting in touch with these customer reps is exceedingly difficult - you’re put through an unhelpful AI bot, and then after you say the right thing - you may get transferred to a real person. They refuse email communication - I had a manager hang up on me mid question. I reported them to the BBB & I hope that explaining my experience renting with them can help you to reconsider renting with them, and choose to rent with any other company. MSR was a nightmare experience for me - they are unfortunately focused on maximizing their property profit than providing a positive living experience for people. And you’ll see them comment back the same automated response every angry review recieved -(and there are many!) but it’s a facade, nothing will change and I will continue to recommend against renting with them.

Fantastic experience: I am giving a 5 star to Trebor. He fixed our dishwasher with ease and helped with the other minor issues that were left unresolved. He was super friendly and willing to fix any issues we had. Someone like Trebor should be recognized for being an amazing employee, who not only cares about what he does, but for being an all around kind person.

Negative experience: This is the worst management company I have rented from. We moved in 1 week ago and already have 4 issues. The two most urgent is a refrigerator that does not work and a leak in the living room ceiling. They too 7 days to send someone out only for the technician to arrive unprepared to resolve any of the issues. Not one of the request was fulfilled and we are still without a refrigerator for the Christmas holiday. We have $250 worth of groceries that they refuse to refund us for. This company is HORRIBLE!

Negative experience: Terrible company to rent from maintenence take forever to be done. Poor communication no one seems to know what yet are doing. Tech had to come out 6 time for a dish washer and took nearly 2 months.

Fantastic experience: Kirby, the maintenance guy was great today. He was very knowledgeable of my electrical outlet issues and was able to fix them with no problem. He was very friendly, polite and professional. He even helped with my door while he was here. Wonderful job. Thanks Kirby! Look forward to you working on any of my maintenance issue in the future.

Fantastic experience: Trebor was amazing! Thank you so much! Super quick and efficient! He came right out and helped me so quickly when I was locked out in the winter ! Cannot say enough nice things about him!

Fantastic experience: Timely and over the top service! Kirby Grainger is excellent, and goes above and beyond beyond to help Mainstreet residents!

Fantastic experience: Kirby was wonderful! Very patient and understanding. Very thorough with his work, making sure everything's done, right!

Negative experience: Genuinely bad people. Evil, if you will. All properties owned by giant corporate asset holdings companies. Squirrels and mice living in the walls. They do nothing for an entire year. Then, when you renew your lease, they cleverly put pest control as your responsibility and now they call it your problem! They didn't have to do anything. Now I'm going to list the SERIOUS list of things that have been wrong with this house that we have asked them to fix. -Kitchen sink was dropped in without sealant. Water went everywhere. Sealed sink, did nothing about water damage and mold. -master shower was draining into bare earth, and was also leaking into closet. They let it sit for MONTHS. Terrible mold and wood rot. They literally put a fan in there and sprayed mold killer. They replaced the rotten wood THAT WAS SHOWING. Nothing else. They didn't even do that right. -shower was still leaking for several months after that. Finally they sent someone to replace it. This man fully broke the shower and patched it cheaply with calking. There is a literal huge hole in the shower... Shower head and knob are sitting half inch out of the wall... Shame. They still did nothing. -about 50% of electrical outlets were not working. Sent someone out. He said there was no less than 5 LIVE ground wires loose in the wall. -cabinets, drawers, everything in the kitchen is literally falling off the walls. The have the AUDACITY to send me a 10 day notice for some random crap they made up. While not addressing any of the problems. Evil. Shame.

Negative experience: Horrible customer service, just an all around awful company. They do not care about you - just your average company in America that only cares about money.

Fantastic experience: Kirby was amazing as always! We live when he gets assigned to any of our work orders! He got here quickly and was terrific! He even remembered my kids and was super patient as toddlers want to play with everybody and help with everything! He fixed our issue and asked if there was anything else that he needed to work on while he was here! Kirby goes ABOVE AND BEYOND to make sure the customer is happy! I still hope we get him for all future work orders!

Fantastic experience: Kirby Grainger was awesome. Fixed everything we asked on the maintenance ticket and was super friendly.

Fantastic experience: Luis came out today to take a look at my air filter, but he went above and beyond his work order. While he was here, he noticed that my door wasn’t functioning properly and identified it as a safety concern. Even though it wasn’t part of the original request, he took the time to fix it right away. I really appreciate his attention to detail, professionalism, and willingness to make sure everything was safe and working correctly. He did an amazing job!

Positive experience: This review is strictly for Kirby the maintenance man who was very nice. However Main Street renewal SUCKS and is terrible and I’d never resign with them even if I had nowhere to live.

Fantastic experience: Kirby Grainger is an amazing maintenance guy! He was very knowledgeable, and did an amazing job! Will request for Kirby again .

Negative experience: I’m beyond frustrated with Main Street Renewal’s customer service. I was charged a $25 “noncompliance” fee for renters insurance that I already have and have always maintained since moving in. The only reason they gave was that they updated their mailing address — something I was never notified about. I didn’t get any email, letter, or notice that their address changed. When I asked where in my lease it says I’d become noncompliant just because they changed their address, no one could give me an answer. I’ve stayed completely compliant with my lease, but they still refuse to remove the fee. Every time I call customer service, it’s a nightmare. The reps are rude, condescending, and hang up when I ask questions or request a supervisor. They try to twist the situation to make it seem like I’m at fault when I’m clearly not. I even emailed them directly and asked that they contact me through email, but they keep messaging me through the portal instead. They claimed they’d do an internal review, but never followed up. When I tried to file a complaint, I was told that “a complaint cannot be filed.” This company seriously lacks accountability and respect for their tenants. I’ve done everything by the book, but I’m being charged unfairly and treated poorly. Definitely wouldn’t recommend renting from them.

Fantastic experience: Had an issue with our garage door Kirby came out and solved the issue in no time. Customer service was great.

Fantastic experience: Maintenance worker, Kirby did an excellent job. He was on time very friendly and very helpful, I recommend him for maintenance Service, Thanks for all your help Kirby

Fantastic experience: Had a broken wire to my furnace and was without heat. Maintenance came by and fixed it quickly!

Fantastic experience: Luis was fabulous. He corrected the problem of no hot water in a timely manner. Very professional! Address-15722 Southern Garden Lane.

Fantastic experience: Luis - He did an amazing job, super nice and very hard working. I would definitely love for him to be the one to always work on my home anytime we need something done!

Fantastic experience: Luis was awesome. He was so helpful made sure I understood everything and was very diligent with his install!! Highly recommend him

Fantastic experience: Mr. Terry is always on point and knowledgeable! He sees an issue he will take care of the problem! I Really feel assured if Terry shows up at my door that he will fix and take care of the issue! Thanks Terry

Fantastic experience: I only gave this company a 5 star review bc of Kirby. Kirby was so kind & friendly & came out to help fix the things that needed to be done & put in a request for the mold that’s growing throughout our vents to have a duct cleaning as HVAC suggested yesterday. Every maintenance person from this company has been good when they come out however the company as a whole needs a lot of work so Main Street Renewal if you even read these please message me, have plenty of suggestions as how you as a company could do better.

Fantastic experience: Luis came out to assist with my plumbing issue and did all he could until issue was resolved. Send him back each time please .

Fantastic experience: Kirby was excellent, fast and great work! Will be asking for him again in the future.

Fantastic experience: Luis is not only knowledgeable and hard working, he is a caring and nice man.

Fantastic experience: Luis was incredibly helpful, professional, timely & provided great customer service! He fixed & fulfilled all our maintenance requests & even went above & beyond by tightening a door knob he noticed was loose while coming in & out of the house. In my 3+ years of living here, no one has been as helpful & proactive as Luis. Moving forward, I’d like Luis to be the technician that fulfills our maintenance requests; I really did appreciate his work today!

Fantastic experience: Luis was extremely helpful and kind. Fixed our issue and even tried to help us fix my fire pit! For any future maintenance issues please send Luis back out!

Negative experience: Absolute worst company ever!! They rented me a filthy & broken house and are charging me now to fix everything on my move out! It’s absolutely disgusting!!! NEVER USE THIS COMPANY!!!!!!!!!!! Such a scam

Fantastic experience: Kirby was very nice and helpful. Knowledgeable about all that need to be done and stayed late until the job was finished. Thanks!

Fantastic experience: Kirby was a amazin human being! Def got the Job done i pray he can come everytime we need something knocked out!

Fantastic experience: Our maintenance guy Kirby was so thorough and professional. He made sure he covered all of our concerns and answered all of our questions. He was also very friendly and informative! If anything else comes up that needs attention in our home, we hope he's the guy to show up! He does an amazing job and he's a great person!

Fantastic experience: Luis was very kind and helpful and if there is ever a need we would love to have him back.

Negative experience: Do not rent from here. They do not take your safety seriously. We were left with no heat in the middle of January for a week due to a gas leak. Another incident we had the contractor started "repairing our back door" and left the frame off of the door making it unlockable for 2 days. We called several times in an attempt for them to have someone come out to secure the door but everyone we spoke with was out of state and said they could not do anything. After making it through to the property manager they told us we would have to wait or pay for it ourselves with no reimbursement

Fantastic experience: Eric was super! He even corrected the horrible job of caulking my tub that Scott Baker did. Scott used interior caulk for the shower!! Which didn’t last 24hrs& had the nerve to say “it looks so good”. I never checked until he was already gone unfortunately. My 11yr old could have done a better job. Eric 2 thumbs up!

Fantastic experience: Luis was great and he was very helpful and the first maintenance guy to actual help us and do our work efficiently in the house! He knew exactly what needed to be done!

Fantastic experience: This rating is for Terrance G from maintenance (not Mainstreet as a whole) he came out to look at my hot water heater that was leaking and in less than an hour had it fixed!! This was an escalated ticked that was not slated to have a tech come out for 4 days but he squeezed it in the same day. He was courteous and professional and honestly, saved me from having to take my kids to a hotel for the weekend.

Fantastic experience: John B was here promptly at 8 am to allow me to have the rest of my day free. He completed the work quickly and professionally. Great job

Fantastic experience: Had a situation with my toilet leaking and John came out and fixed it in under 10 minutes! He was quick and respectful. Thanks John!

Fantastic experience: Kirby Granger was an excellent technician. He got straight to the task at hand and completed the job efficiently.

Fantastic experience: Louis doing a great job today is really friendly he teach a great and he come in my house all the time to checke it out.

Fantastic experience: Eric was a great guy he was fast and everything went well. Thank you again sir.

Negative experience: Water heater lost hot water on a Tuesday, Submitted a request Wednesday morning when I realized it went out again. Created a maintenance request and haven’t heard anything about it even moving through processing. After multiple chats and calls on Sunday I finally have an appointment for someone to come “check” it on the following Tuesday. 1 week without hot water and no timeframe for the actually fix is so unreasonable. Horrible communication of them just saying your request is processing “soon” very soon. They are quick to remind you rent is due but where it comes to holding up there end of what your rent pays for they drag their feet. Will never rent with this company again.

Fantastic experience: Terrance Green did a great job.. he’s the only person that has come to my house and I was satisfied.. Great worker

Fantastic experience: Terrance was awesome worked in rain he was great good customer service nice person all around

Fantastic experience: Kirby is an excellent maintenance man. Top tier service that was quick and efficient!

Negative experience: I just had the rudest encounter with Michael. I called the Maintenance 800 number and spoke with Michael. I was telling him that I had put in a past MR about my fireplace not working and wanted to get a status update. He told me that Mainstreet will not fix the fireplace because they have the right to decide what they will and will not fix. He repeatedly told me that this is a luxury to have and not part of the home and that’s their policy. I asked where this policy was stated, and he noted in my lease and that I should read it. He repeatedly said that it was not his fault that I did not read the lease prior to signing and that is on me. I told him to forward me to the Supervisor because at this point, we were getting no where and he was very rude and condescending. He refused to do so and told me that I was going to listen to what he had to say and If I didn’t want to then I could hang up. He told me also that I was mad because I wasn’t getting my way!! He disrespected me numerous times throughout the call. As a man and a customer service representative you should never speak to any customer in that manner, be disrespectful and a complete jerk. I have never been spoken to in that manner before and I have been a resident for over 3 years. Instead of hearing me out to what I needed to be done and my misunderstanding of this policy he kept saying that it’s my fault that I didn’t read the lease and its not his fault I don’t understand. This back and forth went on for at least 7-10 minutes with him being so nasty and obscene before he hung the phone up on me. I told him that I would be doing the survey to notify the company of this encounter and behavior, he laughed and said I don’t care. If this is the type of representation that you all have for the company that is truly a dishonor. He needs to have some retraining on his Customer Service skills if this is going to be his continuous path and representation of Mainstreet. I called back and spoke with Mau and she was very helpful and nice.

Fantastic experience: Luis was simply amazing. He came out to repair one of my light fixtures on the outside and was very meticulous and making sure the job was done correctly. Highly recommended

Fantastic experience: Maintenance sent out Eric. He was a great help. Fixed my electrical issue fast. Highly recommend.

Negative experience: Trash trash trash company!!!! Toured a home that we loved and started the application process. Paid for the app and their site kicked us off and wouldn’t allow us to finish saying we didn’t qualify…. HOW! We didn’t even do the background or income check. Stole our money and have tried getting in touch with someone and all you get is machines and no actual human to talk to. Even had our real estate agent reach out and they can’t even be bothered to answer him. Terrible company and scammers.

Negative experience: Worst rental company ever. Horrible at responding plus they entered the home and threw away property prior to our move out. Would give a 0 if I could

Fantastic experience: I had the pleasure of having Kirby come and do some work in my home. He was on time, completed the work quick and with a great attitude!

Fantastic experience: Luis did a great job , please send him each time y got a work orders.

Fantastic experience: Please send luis each time I have a work order placed. He is a hard worker and keeps his word.

Fantastic experience: Luis did a Greta Job very good person please send himnback each time got WO

Fantastic experience: Louis was amazing! We really appreciate him and his work

Fantastic experience: Kirby did an amazing job fixing my fence gate and a door knob this afternoon! Great at communicating and understanding our needs.

Fantastic experience: Luis was awesome today during my maintenance request. I would love for him to return to install the needed microwave. Anytime I have a work order I would love to have him. He is super respectful and efficient.

Fantastic experience: Trebor Slichter was very nice and made sure he addressed my issues at hand. I really appreciated his professionalism, patience and understanding.

Fantastic experience: Luis did a wonderful job was told I needed new toilets all it turned out to be was a clogged he removed toilets from base and really looked into what was causing the problem and fixed it with ease a total of 10 if that wo derful would recommend for any fix very nice guy

Fantastic experience: We had trouble with our dishwasher and Luis helped us by seeing what was wrong with it. He was able to get the order in and install our dishwasher less than a week. Thank you so much Luis truly appreciate your hard work !

Fantastic experience: The technician Kirby was professional, kind and well experienced! He explained everything perfectly and was knowledgeable! Thanks Kirby!

Fantastic experience: Trebor the tech was amazing. He worked on my fireplace until we saw fireplace Im very excited and he just made my day even better.

Fantastic experience: Luis is amazing! Thank you for sending Luis. Please send him for all repairs! Thx!!

Fantastic experience: John Bausch was AMAZING!! He fixed my maintenance request in no time!! He was very pleasant and very professional. Great Job to him!!!!

Fantastic experience: Luis is very friendly, personable and very respectful of the property. I also enjoyed conversing with him while he worked.

Negative experience: Don't rent with Mainstreet renewal! You can only speak with a call center in Texas, and the companies "policies" have no sympathy for their tenants. They would not allow me to break my lease to relocate for a new job... so shallow. The call center would not accept my early termination under any circumstances. I had to put it in writing that I was vacating and that in my lease, and under NC law, they were required to attempt to re-rent the home to mitigate damages. Once they finally complied because of my letter, they "attempted" to re-rent the home by jacking the rent up, and slowly lowering it until my lease term ran out. I would never willingly subject myself to a tyrant like Mainstreet Renewal ever again. Please find a local landlord who has a heart. STAY AWAY!

Fantastic experience: Eric Lockett is an amazing maintenance guy. He did a great job change out my light fixtures and was so kind and professional.

Fantastic experience: Kirby Grainger was a great help! He fixed our garage door very quickly! He was personable, friendly, and knowledgeable about the garage equipment. Thank you Mr. Kirby!

Fantastic experience: Luis did such a good job! He was very kind and explained everything very well! 10/10 would recommend

Fantastic experience: Luis did a great job fixing my toilet issues and explaining the problem for future reference. Would prefer for him to be sent any time I have a work order needed completed. Thank you!

Fantastic experience: We put a maintenance request through the tenant portal and John Brasch did an excellent job at our house fixing the kitchen faucet and the garden hose. Not to mention how polite and respectful he is!

Fantastic experience: Kirby has done a well job fixing my dishwasher and other appliances that needed to be fixed. I am very well satisfied.

Fantastic experience: Technician Zach was awesome, took care of all pending issues quickly & efficiently, super nice guy, a valuable asset to Main St

Fantastic experience: trebor did a great job and super efficient ! fixed everything in less than an hour!!

Fantastic experience: Luis came to repair my toilet , he is an excellent maintenance tech. Please send him back each time I have a work order.

Fantastic experience: Luis is a great guy, finished our dishwasher installation very efficiently. If I request another work order please send him back

Negative experience: Don’t waste your time they are slum lords. I am a new resident and am very unimpressed. I have had maintenance requests in the portal for 14+ days now that predate us moving in that haven’t been taken care of yet. Fast forward to this past Wednesday and our A/C went out and it’s been 90 degrees everyday since. The maintenance requests only says request received and good luck getting anybody on the phone they’re useless all you’ll be told is they’re trying to contact/find the manager and someone will be in contact with you and they confirm your number and email address but no one ever follows up. It’s bad enough I’m suffering and sweating just sitting down in my own house we also pay extra in pet rent for our dogs to be here and they aren’t able to get comfortable either! They can’t stop panting and keep licking themselves to cool themselves trying to cool off and I can’t just keep them in my car all day so they can get A/C or keep my windows open hoping there will be a breeze. It’s currently cooler outside than it is inside my home and all I’m asking for is some window units to to help regulate the temperature here until they can get the A/C serviced but I surely will not be waiting 14+ days to see if and when then right this wrong.

Fantastic experience: Tec Trebor had good customer service was very efficient and knowledgeable quick fast service with my maintenance issues.

Fantastic experience: Luis Deza, is very knowledgeable and professional. He made sure he was efficient and fixed anything else that was needed for the repair.

Fantastic experience: Today, Kirby Grainger and Michael Hanson came to fix my collapsed closet, and they did an amazing job. They also noticed that my door hinges were a little loose, and even though I hadn’t requested it, they took the time to fix them as well. Their attention to detail and professionalism truly impressed me. I highly recommend them to anyone in need of quality work.

Positive experience: Luis was very kind and helpful. He fixed our issues and we hope to have him return on any future work orders!