Bottom Line Property Management

Fantastic experience: Jasmine Herrera has been a huge help in the process of applying. She does a phenomenal job at advocating for my family and me. I have appreciated the experience, and it does make me feel like I can find housing within this property management company.

Fantastic experience: Bottom Line did a wonderful job Keep up the Good work fellas 4/29 Nailed it again! This place is on the ball keep up the great service. Me and Mom appreciate it! 5/27 Great job 5/30 I had a mess on my hands the air and the pump went out but you know who Had My Back for the people in the back it was Bottom Line you better believe it !!! they we’re quick at solving both problems within 9 hours so I appreciate that especially having an elderly mother and small child in my home Thanks Again 6/8 Thanks Again Bottom line He did a Great Job after a couple times I believe the problem has been solved just off of the way he repaired the steps Also he was some Eye Candy that’s for Sure Thanks Bottom Line for doing it Again! Always come thru fast an efficient

Fantastic experience: Very thankful with Jazmine! She is professional, friendly, helpful, and any questions or doubts I had she literally answered right away.when I got the call that I was getting the rental property me and my kids loved, she was as excited as I was! ☺️ I am very pleased and excited. Definitely 10/10!

Fantastic experience: Hey just want to give a shout-out to George(property management manager)for the get service,hey made the process transactions smooth as possible.Thank you buddy keep up the great work

Fantastic experience: Just want everyone to know that this company right here is the best company if you looking for somewhere to stay they have nice homes but the most of all the young lady Jasmine who work over there she took her time with me to answer questions also she took our time to go back and forth with paperworks and she the best once again thank you Jasmine

Fantastic experience: After making a second maintenance report about my heater not working victor showed up and save the day. I’m so thankful for him he stayed 2 or 3 hrs just to make sure everything was good.

Fantastic experience: This company have really worked hard on helping me with whatever I had a problem with. I submit a work order and they fix it. If I had a concern about a payment they answered the question. So grateful, if you treat people right or come to them right when you have a concern they will look out for you. Thank you Tiffany Holmes

Fantastic experience: Tammaria Boyd and her team are absolutely amazing. We are fostering 3 little girls and wanted a bigger house for them and Tammaria worked so hard to get us in for Christmas so we was able to surprise them on Christmas Eve! This team gave our kids the best Christmas gift ever! Super professional, explained everything in detail, and very friendly and helpful. We’re just so grateful for her and the team.

Fantastic experience: Excellent onboarding experience with Rey, assisted me with many details as a new client, excited to be working with Bottom Line Property Management Company.

Fantastic experience: Tammaria Boyd made my leasing process smooth and easy. From day one, she has been professional, responsive, and incredibly knowledgeable. Communication was always clear and timely. It has been a pleasure working with her!

Fantastic experience: Bottom Line has been excellent to work with. They have responded quickly to all inquiries and worked with me through my different requests. Property Manager Tammaria made my life easier. She always returned my calls and emails with a smile.

Fantastic experience: I really appreciate the speed with which the maintenance request was resolved. This is very important for a tenant.

Fantastic experience: It’s been a great experience working with Bottom Line Property Management! The team did an excellent job in finding the right tenant and managing my property with professionalism and care. Their online dashboard makes it easy to stay up to date on balance sheets and documents. A special thanks to George, who worked closely with me throughout the process — his support, communication, and attention to detail made everything smooth and stress-free. I truly appreciate the effort and dedication from the entire team.

Fantastic experience: Very professional and welcoming company! Tammaria Boyd was so pleasant to work with! She made move-in easy, answered questions quickly, and maintained clear communication throughout the entire process. Highly recommend!

Fantastic experience: Tammaria has been an outstanding partner to work with. She’s always responsive, answering my calls promptly and facilitating smooth communication between vendors, owners, and tenants and even on weekends!! Her support has been crucial in helping me successfully navigate the buying and selling process for my clients. Tammaria is truly a gem and an invaluable asset to Bottom Line Property Management!"

Fantastic experience: I cannot say enough great things about this property management company! From start to finish, the process of finding my new home was seamless, quick, and stress-free. Tammaria, Sheena, George, and Sherrylou were absolutely amazing—friendly, professional, and incredibly knowledgeable. They answered every question with patience, made sure I felt comfortable with each step, and went above and beyond to ensure everything moved smoothly. The communication was excellent and the whole team worked together so well—it honestly felt like they cared about me as a person, not just a tenant. What really stood out was how efficient they were. The application and approval process was faster than I ever expected, and they guided me through it with zero confusion. Their level of customer service is rare to find these days, and it truly made all the difference. If you’re looking for a management company that is professional, personable, and genuinely invested in helping you, look no further. I highly recommend them!

Fantastic experience: The contractor that BLPM sent out to fix the hot water heater was very professional and kept us informed of his process.

Fantastic experience: We are having a great experience with Meld and Bottom Line. Quick replies, fast service, and friendly communications!

Fantastic experience: Reached out to Bottom Line Property in need of a landscaper. They sent one few days later and the landscaper ‘s did an excellent job. This is a great management company, who really cares about their residents!!!!

Fantastic experience: Today has been an amazing day. I did have a situation going on. Just like the rental people have a job to do and handle. Well as a tenant I have a job to actually stay in the property. Well, with communicating and expressing my frustration to Tammaria Boyd and Marlon Wright they did their wonderful blessing diligent work which allow me to stay in the home that I’m in without having to vacant. When i received the great news i burst in tears immediately because this situation has been very stressful, especially being a mother of a special-needs child. I have a lot on my plate and they were able to At least help what i was dealing with from a tenant standpoint off my shoulders I can now enjoy my home. Thanks to the owner of property, Marlon Wright and Tammaria Boyd having a stable living conditions for my for myself and family was in their best interest.

Fantastic experience: There was a situation with new tenants at our property and Marlon Wright stepped in personally and made sure the situation was handled appropriately without letting it escalate. I appreciate the care and prioritization of the safety of the home. He made sure there was no damage to the property and secured the house, visiting the property everyday to assure me that the situation was handled. He kept me updated on the situation and worked swiftly to bring it back on the market again. Thanks to Marlon and team. I recommend the team to manage your property.

Negative experience: Do not work with these people! I signed a contract with the Atlanta branch and they failed to fill my properties for two months then sold the contract to another management company who refused to honor it. Then they decided to bill me for charges beyond the deposit that they had already collected. They cost me over $10,000 in rent for 4 doors and I’m back at square one just like when I started with them. You have been warned, these guys are crooks!

Fantastic experience: George is an outstanding property manager! He is professional, responsive, and always goes above and beyond to make sure everything runs smoothly. Anytime I have a question or need assistance, he handles it quickly and with a great attitude. His attention to detail and genuine care make such a big difference. I feel completely confident knowing George is managing the property—he truly makes the experience stress-free. Highly recommend!

Fantastic experience: I had the pleasure working with George Romain, He was extremely professional, personal and Punctual. He treated me as a family and he provided me multiple options. If you’re looking for a place to call home and need someone to trust definitely recommend George from bottom line. Thanks

Negative experience: If I could’ve gave zero stars I would if you are thinking of renting from this property management please be aware look somewhere else the maintenance is a joke and very unprofessional they won’t fix anything and then they blame it on the people who is renting the place as soon as my lease is up I will be looking for another place who actually takes care of their tenants

Fantastic experience: I had the pleasure of working with Tammaria Boyd. I really appreciated her hospitality and dedication to helping my family find our home. She was exceptional and very warming with every interaction. She is an asset to Bottom Line Property. They are blessed to have her. If you are looking for a place to call home reach out to them and give them a chance. You won’t regret it.

Fantastic experience: Ms. Boyd is an awesome beautiful outstanding person who is willing to go over and beyond to assist anyone. She is a great part of Bottomline and I would recommend anyone to them for the great service she provides

Fantastic experience: Like to say thank you to Ms. Byod for the smooth process,such a nice humble person,job well done

Positive experience: Floor replacement completed satisfactorily, pending resolution of several issues (furniture damage & resulting floor gouges; exposed carpet blue in MBED closet; transition strips not straight). Crew was very punctual, hardworking and installed luxury vinyl plank flooring with no issues. Crew leader Mike Daniels was very responsive to my inquires, & is coordinating warranty work with his office. Two-day installation was surprisingly dusty...would like to have known this in advance, so I could have covered my items. Wall repair (patching, painting) and blind installation completed satisfactorily, however white blind does not match recently replaced silver blind on the first floor. Technician indicated silver was too expensive?

Negative experience: Haven’t been in my home for a month and I am regretting renting through them. A major change is needed with maintenance. Sitting in a house with leaking AC unit and ceiling falling down!!! Having to turn off my AC during one of the hottest weeks because no one can get out to the home. Getting the run around when calling in. And this is just the recent problem

Fantastic experience: A/C unit went out… after second fix Leo’s came out a put in a new unit. Quick and very professional!!!

Fantastic experience: Hi my name is Denise and I am reaching out with extraordinary service from Tammaria Boyd she was great in 2021 she's great doing follow-up call and let you know where you are with your application I just love her energy she just getting better with time

Fantastic experience: Ray thank you for assisting with you portal. You definitely calmed my anxiety. Bottomline excellent customer from everyone Ive encountered at Bottonline.. Ray, Marlon thank you

Fantastic experience: Tammaria was super helpful with getting us into our home! She passed down knowledge and assisted with our application. We are so grateful to her!

Fantastic experience: My girlfriend and I have had a great experience working with Tammaria Boyd (Assistant Property Manager)! We reached out to her about a rental that we wanted to tour and she got back to us with information the same day, and we met with her for the tour the following morning. She was super professional, kind, and informative. She answered all of the questions we had and walked us through the process that we were unfamiliar with. Additionally, all of this was taking place right before the July 4th holiday weekend began, and while plenty of other people started their extended weekend early, Tammaria was still getting things sorted out for us to make sure we were taken care of. We greatly appreciate her service and highly recommend anyone working with her as well!

Negative experience: Bottom Line are thieves. They have literally stolen money from me the owner and the tenant. I have fired them because they advised me to turn off my alarm system so they could show the house. The house was broken into and they did nothing about it for 24 hours. They didn’t call the police, they didn’t secure the house and did not help me in any way. The tenants were moving in a found the house vandalized. The tenants informed maintenance and maintenance informed me by email and photos from the tenants. My point of contact there did not even know about this and never called me back after our initial conversation. Bottomline then did nothing else. They did not speak to the tenants or send anyone over to secure or work on damage control. I ended up having to come to Charlotte and handle everything myself. They did send someone to place a board over the broken window in the back door, but this person cut the wood inside the house that created a bigger mess. Then drilled the board into the door destroying the door. After firing them, the new Property Management company informed me Bottom Line did not collect a deposit from the tenants and left me completely at risk. We are not sure they even did a background check. Bottom Line will no longer respond to my emails and still has not returned all of the money they own me. I did get an email a month later from them requesting me to pay a negative balance. They don’t even communicate internally to one another. Do not work with this company.

Fantastic experience: Tammaria made the process of getting into my new rental fast and smooth. She was on top of everything, communicated clearly, and made sure I was taken care of every step of the way. Big thanks to her and Bottom Line Property for making it all happen so quickly and stress-free. Highly recommend!

Fantastic experience: Working with Tammaria Boyd has been nothing short of exceptional! From day one, she went above and beyond in every way imaginable. Her professionalism, responsiveness, and genuine care made the entire process incredibly smooth and stress-free. Tammaria was always available—no matter the day or time—to answer questions, provide updates, and ensure that everything was handled promptly. What really stood out was how she put us completely at ease when it came to selecting the right tenants. Her eye for detail and high standards gave us total confidence. The property was left absolutely spotless, and her commitment to excellence truly shined through every step of the way. We couldn't be more grateful for her dedication and the peace of mind she provided. If you're looking for a property manager who treats your investment like her own, look no further. Ms. Boyd is a true gem!

Fantastic experience: Spoke with Rey on some issues regarding a unique situation with one of the properties they manage for my team in addition to speaking with Brandon, George, Kardashian and others. Always respectful, responsive, and professional.

Fantastic experience: I can’t thank Kardashian enough for making the rental process so easy and stress free. From start to finish everything was handled with professionalism, clear communication and a friendly attitude. Every question I had was answered quickly, it was a quick turnaround time, and the entire experience was smooth. It’s not so often that finding a new place to live feels this seamless, but thanks to Kardashian, it truly was. I’m so grateful for the care and efficiency they showed throughout the process. Highly recommend working with them if you’re looking for a hassle free rental experience!

Fantastic experience: BLPM has strong processes and communication. I've especially enjoyed working with Tammaria Boyd (Assistant Property Manager). She's very professional, courteous and responsive. I recommend this company for landlord services.

Fantastic experience: Ms. Kardashian and her team was very nice and professional! My move in was a breeze. I appreciate you guys!!

Fantastic experience: I am a property owner. I have to admit this experience did not start out well, but Tammaria Boyd/Assistant Property Manager was there to really listen to my concerns, address my concerns and make sure my home was cared for. I can't express enough that Tammaria Boyd demonstrates what true customer service and communication is all about. She is always there to return my phone calls and emails. She was able to personally make sure she found the right tenant for my home and as a result, the tenant is very happy with my home and loves Tammaria Boyd. I hope that Bottom Line realizes what they have in Tammaria Boyd. She is a true gem. It is because of Tammaria that my faith was restored in this process. I can rest a little easier knowing that she truly cares. Thank you Tammaria for caring, listening and being available!!!

Fantastic experience: Tammaria Boyd/Assistant Property Manager She is not enough with 5star for me to sign a lease. She provided all the details step by step. She will reply back all the questions in less than 30mins. If you are requesting info about the property listing Tammaria Boyd/Assistant Property Manager is the person you contact. Myself and children very happy. Thank you Tammaria Boyd/Assistant Property Manager.

Fantastic experience: Bottom Line Is such an amazing team to work with to find a perfect place to call home. The updates leading to the showing was on point, the showing was smooth, the application process was easy and straight to the point, and the approval and lease process was great. They kept me updated throughout the process, please consider Bottom Line fair your next home.

Fantastic experience: Bottom line Realty has always been able to answer any questions I may have and have a wonderful staff! My favorite person of course is Miss Jessica! She is my guardian angel, and has helped me with so much, and always calls me back promptly, and I feel like she is part of my family! She has really taken care of me with any issues I may have.

Negative experience: I have experienced significant issues with the property management company since moving in on May 1, 2025. These include a lack of electricity upon move-in due to their failure to coordinate with Duke Energy, a unit that was not properly cleaned, a malfunctioning refrigerator resulting in food spoilage, and a washing machine with irremovable mildew. These issues have caused considerable inconvenience and financial loss. The property management company has demonstrated a severe lack of organization and responsibility.

Positive experience: We've recently moved out of our BottomLine property and things did get worse during our time there so I'm updating my review from 5 to 3 stars. Contributing factors was that it seemed BL had turnover and lost a number of the people I shouted out in my initial review. The biggest issue came with maintenance requests and communication in general. An example, our fridge broke and, after taking 3 days to come out, BL's repair company said that it would take 8-12 business days to get the part & repair and quoted the owners upwards of $1000. I worked directly with the owner, found a reputable repair company that day and they completed the repair for half the price. They don't have the urgency you need when day to day appliances or things go wrong and suspiciously use never-heard-of-before companies to over quote the owners for repairs. Something to keep in mind for both owners & renters... Some vendors they used were better than others and repairs could be done in a timely manner - my reason for not knocking additional stars off. (previous review) After a few months in our rental home we’ve had a great experience with BottomLine. A few shoutouts, Yessi who helped us throughout the lease signing process, was attentive, and made it smooth. Ally, the property manager has been on top of everything and can point us in the right direction. Dawn and Poly with maintenance have been very helpful. Our house is pretty old but BL worked to get it in good shape and we’ve really liked the vendors they use for different maintenance requests. The team seems fairly small, and they’re often quick to respond, sometimes it can take a few outreaches to get assistance or the ball rolling but they’re quick on bigger issues (not that we’ve had that many or anything too extreme). Probably missing some people who’ve been supportive but I honestly think everyone we work with there cares and is trying to help us out. Would update if our positive experience changes but right now, we look forward to continue renting from them! Thank you BottomLine staff!

Fantastic experience: Working with Tammaria for property management has been a great experience. She is professional, reliable, and always quick to respond to any questions or concerns. She takes excellent care of both the property and the tenants, making everything smooth and stress-free. I highly recommend her services to anyone looking for top-notch property management!

Negative experience: I own 4 homes previously managed by BLPM. BLPM used to be good but the rent 1-2 years their operations has been off track. They’d put whoever in your property and result in eviction and high cost of turnover due to the damage to the house. I ended the contract with BLPM this year and still haven’t received the rent for December 2024 for one of the properties.

Fantastic experience: He was very professional and he was a pleasant to talk too. I like the fact that he cleaned up .I rally enjoy his service.

Fantastic experience: Me and my wife started looking at bottom line properties and found out that Yessi was the manager who approved our application. We cannot say enough about her professionalism, attention to our likes and dislikes, and treated us like we were her only clients when we know there are several properties she manages. I have my own business, Bossman Roofing, and can appreciate the common courtesy she extended to us. We literally had days before we needed to be out of our current lease and she turned it around for us! Made finally searching a new home exciting - as it should be! 5 ⭐ RATING FROM CHAD AND JENNIFER RASCOE - THANKS YESSI !!!!

Fantastic experience: It has been a pleasure working with Bottom Line Property Management. I would like to give special recognition to Tammaria Boyd/Assistant Property Manager, for her helpfulness and professionalism regarding my property. It is great to find a property management group that treats both owners/tenants fairly and honestly.

Fantastic experience: Bottom line is the best property management service I have ever used. Once I submit the Meld for maintenance they schedule high quality repair personal in a quick and timely manner. I recommend them.

Negative experience: I rent a property with this company and I want take 2 minute, to explain how much I'm disgusting with this company..... I rent the property in November 28 and from the beginning I start to have many issues, the personal in charge to this company in particular both manager Scott and George they are very unprofessional, this guy by the name Scott he blocked me by phone, the guy by the name George I sent him the email in copy with other people working there, and he never answer me, the email regarding many issues I have in the property, about the dryer about the HVAC, and the last one in the December 20th in my master bedroom the wall it's cracked completely and I sent pic and video, and at today nobody came to fix the property, also mate things happening to this property and they don't take care about the tenant, won't answer at the phone o by email...... I send the email to George 4 weeks ago and I never receive an answer...... conclusion, I hope this years gone quickly to find another property....... so if somebody would like to rent with this property, please skip when see the link of this company....... I hope everybody read my review.....3 months and in the video everybody can see what going on, been 3 months and nobody came to dis my master room….totally unprofessional….. please do not rent with this agency…..

Fantastic experience: Yessi is was extremely pleasant, professional and knowledgeable person to work with. We highly recommend working with her in any capacity

Fantastic experience: Tammaria Boyd, the Assistant Property Manager was wonderful and allowed a promptu of a showing of place we're renting. She was so kind and sweet

Fantastic experience: We found a beautiful home through Bottom Line Property Management, and we couldn’t be happier with the experience! Yessi, the agent we worked with, was absolutely fantastic. We truly appreciated her clear communication and dedication throughout the process. While moving can often be stressful and come with unexpected challenges, Tammaria stepped in and ensured everything was handled promptly and professionally. She went above and beyond to resolve any issues, making the entire experience far less overwhelming. Tammaria’s commitment to helping us and her genuine care for our situation made all the difference. A heartfelt thank you to both Tammaria and Yessi for their hard work and diligence in getting us into our new home!

Positive experience: I Aaron owe 2 homes managed by Bottom line.I really value the service provided by Bottom Line Property Managers! Here are some aspects I appreciate about bottom line. •Responsiveness: It's great to hear that they are always available to take your calls. Prompt communication is crucial in property management, as it helps address issues quickly and keeps everything running smoothly. • Professionalism: Their professionalism likely gives you confidence that your properties are being managed effectively. •Property Maintenance: If you've needed repairs or maintenance, having a reliable property manager means those issues can be addressed swiftly, keeping your tenants happy and your properties in good condition. •Financial Management: Bottom Line Property Managers may also assist with financial aspects, such as rent collection, budgeting, and financial reporting, which can simplify your responsibilities as a property owner. •Peace of Mind: Knowing that professionals are handling your properties can give you peace of mind, allowing you to focus on other aspects of your life or business. Above all the GM,CFO down to the person that picks up my phone calls when I have a question makes you feel you belong and no one waves you off. I love the way they make me feel. Their honesty and integrity vibrates from top to the bottom of the team. Thank you so much.

Fantastic experience: This is by far the most professional group of people in Charlotte, in terms of property management firms!. Yessi, made my transition to a rental property seamless and very easy. Yessi, helped me in so many ways concerning what was still needed on my end to move forward with the move in....She was patient and explained everything in a clear and concise manner....Yessi and her team should be recognized for the exceptional work they are performing in the property management sector....THANK YOU Yessi!!!!

Fantastic experience: Excellent team @bottomline. Our properties are managed by Bottomline. They are doing an incredible service. Yessi, Edwin, Leasing team lead, Shana (accounting), George (Property manager) and Scott (COO) are awesome team. Yessi recently signed a new lease agreement so quickly, amazing job! (8 Nov 2024) 2 years ago comment below: (2022) We have been working with Scott and Tina @ Bottomline for the past 2 years. We gave our new town home for property management. We had fantastic experience working with them. They are always prompt in responding to emails and taking rightful actions. one example exemplifies outstanding work of Tina and her team. Tina headsup the accounting team, when tenant was stop paying rent without any reasons for over two months last year. Tina and her team took rightful actions to evict the tenant promptly . Bottomline team promptly found another credible tenant and we are really with their service. we really appreciate dedicated service of Tina/her accounts team, Scott and Bottomline. Thanks Bottomline!!f - SRMSQUARELLC.

Fantastic experience: The property management team has been fantastic. They are always quick to respond to any questions or issues, making my experience as a tenant seamless and stress-free Thank you Yessi, Edwin and Geroge

Fantastic experience: Yessi Cordero helped me throughout the entire process of getting my house rented (make-ready, project management, leasing, etc.). She is a great Property Manager (specially if you are out-of-state)!

Negative experience: Went to view one of the properties they had listed. SO MANY DEAD ROACHES !!! all in the tub and inside one of the closets. I don't even want to think about how many live ones are still crawling around. got out of there as fast as possible and cancelled any other viewing i had with them.

Fantastic experience: BLP delivers great service to their customers. When a service request is made, we can count on them to send the right company for the job. Cohen is by far the fastest and best company that meets all our service needs.

Fantastic experience: Yessi is the bomb!!! If you are Looking to rent a home, please contact her. She simply amazed at what she does….great communication, definitely goes above and beyond!

Fantastic experience: I just would like to share that bottom line MGMT has been supportive and helpful since we've been using them. We had a difficult situation with an eviction of a tenant that they helped us through. Edwin, George, Yessi and the team have stepped up and have gone above and beyond to help get the property back in line and ready to rent. They treat every property like it's their own down to every detail. I look forward to working with them for years to come while they give attention to every property equally and expedite finding us the next renter.

Negative experience: Allows their property manager Melanie Millard of Trenton Mills Loft to belittle previous tenants, when asking for previous mail potentially there (which is a federal offense to withhold). She has a lack of communication, is aggressive, and does not offer more explanation when asked. She reflects poorly on this company. Edit: Email has been sent to the company to review her conduct. The response from the owner here as you can see does not even address this and is a further reflection of the company.

Negative experience: Do not rent from this company. I moved out of a property they leased in August. Left the property in perfect shape and paid $250 to have the property professionally deep cleaned. While I was a tenant, I replaced the kitchen appliances with a brand new LG set, replaced the washer/dryer with a brand new Samsung set, added professionally installed luxury vinyl plank flooring on the third floor since they refused to do anything about carpet on the third floor that had red stains. I also added over $600 in audio video improvements to the unit to accommodate flat screen tv’s and surround sound. In total the sum of these improvements was over $12k of which I provided receipts for and only asked for my security deposit to be returned. All appliances were less than two years old and were left in the unit upon vacating. After vacating the property almost a month ago, they refuse to return my $2700 deposit and refuse to respond to me. I was also verbally attacked by an intoxicated landlord when asking for my deposit back. While I was a tenant there were also multiple occasions of the AC not working and they took several days to get someone out there. Lastly, there was water damages due to a hole in the roof that nobody had looked into since Tropical Storm Debby passed through. As someone that works in the professional services industry, I’m amazed companies like this are around.

Fantastic experience: As an owner, I highly recommend this management company for its professional, experienced, effective and thoughtful team and their amazing service. Yassi is the leasing manager, she patiently and professionally answer all our lease related questions in a timely manner, and organizing the team members who are involved as a group to make sure all on the same page. This is an amazing smoothly run team who works hard to make sure all aspects involves are in good hands! They listed my house beautifully, within two days, house rented out to a highly qualified tenant (s). Their management price is fair, competitive and transparent! I deeply appreciate and believe that, my house is in good hands to manage by this great company!

Fantastic experience: Edwin and Yessi are great to work with, responsive for any matters regarding your property and get your properties listed quickly and give real time suggestions on pricing and incentives. Bottomline manages two of my properties for a reasonable monthly fee and I would recommend them to any owner looking to rent their home but don’t want the hassle of dealing with finding tenants and dealing with repairs etc.

Negative experience: As a renter , This company changes office staff quite frequently and anytime I have a concern or are requesting information, etc. they take days to respond to my email if I receive a response at all. No one is ever available to answer the office telephone during office hours . I always end up having to follow up with two or three emails. I do not plan on renewing my lease.

Negative experience: When me year lease expired the contract specifically stated that I would automatically be renewed for a month to month contract with an increase on my rent. I was over charged more that $100 dollars. When I called they said I no longer had a contract and that the landlord can increase however much they wanted. I went back and showed them what the contract stated. The company said that after a year the contract was over. Long story short they finally acknowledged their mistake and 3 months later I am still waiting for my check. Secondly, the company wanted to keep more than $600 dollars from my deposit. One item was for garage door openers that I never received. There was also other ridiculous charges. I eventually received all of my deposit. While I was renting the microwave broke in March. They have this portal for tenants to submit service request. My partner was contacted to pay for the service as if he was the landlord. I was told someone would come fix it countless times. When I finally moved out in May the problem was not solved. I would not recommend this company!!!!!!!

Fantastic experience: I have to shout out the team at Bottom Line!!! They are efficient, super kind, caring, and knowledgeable! Ms. Boyd Property Manager showed me the property. Sherrylou was my leasing agent and Yessi is the leasing property Manager! This team is unstoppable! They answered all my questions timely and efficiently! The welcomed me home today ❤️❤️❤️! Seeing faces to match voices made me feel super comfortable and confident in this property management team! And they were all super supportive! Like they knew me all my life! I got the cutest condo and I love it! I got my keys today !!! Thank you team for everything! Thank you for going above and beyond! Thank you thank you thank you! I just cannot say it enough! Go rent with bottom line ! They will see you from the beginning of your new home journey til the end on the most positive note and that’s the bottom line

Fantastic experience: Yessi and the Bottom Line property managers are excellent!!! Their response time to answer questions or to get a repair order in is top notch. They assist with everything and make a move as smooth as possible. Highly recommend this company and Always ask for Yessi, you will not be disappointed!!!

Positive experience: Found a property in an unexpected way but was very happy to find it. Communication was horrible with application approval, lease signing as well as specifics of the home. However, all of that turned around when I just so happen to meet Ms Tammaria Boyd. She made sure to follow up on my questions so that I got results! If it had not been for Tammaria Boyd I probably would have found some place else to move!

Negative experience: Pros: The team was always courteous and polite. Their portal login was clear and easy to use. Cons: Contradicting communication at all times and what seemed to be a lack of care about my case. - There were multiple instances in which I was told to expect one thing, but then something completely different was done. - The lockbox was not taken off in a timely manner. When I emailed 30 days after the cancellation notice to let them know it was still there, ("Would there be an ETA on getting the lock box off my door") the response was "the lockbox should have been picked up already please advise if it's still located at the property." It's frustrating to be disbelieved by people in whom I am placing so much trust. - It took almost 60 days after cancellation and multiple email attempts to get the money that was owed to me. Any time I emailed asking for an ETA, I got a different answer about how/when it would get to me. It was finally refunded. Note: There are multiple emails to back up these claims.

Negative experience: I am a property owner and have had the WORSE experiences! I don’t understand where the positive reviews are coming from. They are unresponsive whether you email or message them in the rental portal. I have also called and left voicemail messages and messages with front desk and never receive responses. I got the runaround on when the first months payment would show up in my bank account. The 2nd month, I was charged extra for expenses that was were not in my contract. I emailed and it took a few days to get an email response saying someone will look into it and contact me back. They never contacted me back but I went in the portal about a week later and saw the amount was corrected. Never got a response back or an explanation. During the marketing period when home was listed, i randomly dropped by and saw electricity was not on, which could be the reason why it took longer to get it rented out. There are too many other situations to list all.

Fantastic experience: The team and staff at BottomLine Reality works for you. Tammaria B. and Yessi listened to what I need and found me the perfect home. Maintenance responded quickly to fixing the smoke detector as well. If I could give more stars I would. The quick responses, the professionalism, the positive energy is amazing. They don’t make you feel like just another tenant. Thank you all!!!

Fantastic experience: I definitely recommend Bottom Line Property Management as an owner. I rented my townhouse through them and it was done in very professional manner. They took care of everything from leasing, security deposit, maintenance etc. Special mention to Edwin (pic attached) who is an absolute gem of a person and went out of his way to answer all of my questions and make sure that my property was rented in time. He is like a friend to me now. Ally from marketing is also very knowledgeable. She is responsive and gave me a good understanding of the rent for my potential future property.

Fantastic experience: Just applied for a Home in Monroe NC. The townhome is beautiful, waiting impatient to see if I qualify!. Update! I got approved! Yessi was quick and efficient. Can't wait to move in.

Fantastic experience: I have been in my home for 7years and counting. Anytime I have had an issue, emergency or whatever comes up with life, I can honestly say Bottomline has been right there to work with me…through emails, texts, or calls to get whatever resolved quickly and professionally. Thanks for all you do… Here is my gutters bc of the storms…less than a week turn around and maintenance request was completed today!

Fantastic experience: I have and will continue to refer anyone looking to rent to Bottom Line. Yessi and Darrell made the application process so easy if I had any questions they responded promptly even if business hours were closed. I could go on and on. If you are looking to rent, look no further. Bottom Line is the way to go

Fantastic experience: Thank you Jake and Bottom Line for working so hard to get our new driveway laid. Thank you for hearing us and working to make the renovations on our rental . It looks great and will make it much easier to get up the driveway. The guys who installed it definitely hustled to get it done!

Fantastic experience: I've had a great experience leasing a new home with Bottom Line PM! Yessenia Cordero and her team were quick and thorough in explaining the process and getting me into the home I wanted. I only wish I'd started with Bottom Line. I've had PM's take my money on homes they knew were off the market, just to try and push me in something else I didn't want, wasting my time and energy. Thank you Yessenia for getting me into the home I wanted relatively stress-free! I work in a industry where I often help clients find temporary housing while their primary home is repaired. I understand how frustrating the process can be. It can feel invasive and intrusive. The requests and requirements Bottom Line asks of their applicants is standard across the board for all PM's! If I had to guess, any bad reviews are likely more to do with someone's frustration over the process than the people. I'd have no problem recommending Bottom Line to my clients for their housing needs!

Negative experience: I'm not understanding what's taking so long with them choosing an applicant for a place. I'm not sure if there stalling time or trying to make money off applications but this is ridiculous how long of a wait it is to hear about if your approved or denied. The same rental property been up for 2 months and no tentant has been chosen. At this point I don't even won't the property.. have to do better. Some people have deadline move in dates for a reason. It doesn't take 3 weeks for a application process. To much stalling going on.

Negative experience: I find it hard to write horrible reviews simply because I enjoy giving businesses the benefit of the doubt but please if anyone reads this DO NOT WORK with this company. The staff is unprofessional, unresponsive and lack basic customer service skills. I do not believe anyone works at this company and it’s simply a front to take your money. Please note I used this company for their services to rent my home and due to my tenants constant complaints I terminated my service and I’ve had the pleasure of realizing why they were constantly complaining. It is almost 2024 and for the past four months I’ve had to send constant emails requesting them to close my account, refund my opening deposit and refund my tenants security deposit. As I write this I am still waiting on a response. I do not trust this company, I would never use their services and as mentioned I do not recommend them for anything. Truly a 0/10 and I am strongly convinced the great reviews posted are bots. Updated Review for January,2024: I will reiterate again seeing that the owner has the time to respond to my review but are still ignoring my emails and owes me money. Their response is a lie - Cassandra is an extremely unprofessional and unresponsive employee and I cannot wait to cut ties completely with this company. Unfortunately that is not possible because they are still mailing me a check since October,2023 and refuse to use any other payment method - though they were never once made via check. Please note “owner” if you take the time to respond again and not to my email I will post the emails here. I refuse to continue to allow business people to do the cruel work they are doing!

Fantastic experience: Absolutely happy with customer service provided by Tanmaria Boyd of bottom Line Property Management, She has been very professional and helpful to all my messages and inquiries, and She replies me very soon. She has a great attitude to work with people!

Fantastic experience: Bottom Line has consistently been a responsible management company for my properties in Charlotte. Most recently, when there was a problem with an appliance, Jake, Director of Maintenance, went out of his way to keep me informed and to coordinate entrance to the home between a vendor and the tenant.

Fantastic experience: Edwin Palacious MAKES THE DIFFERENCE!!! Sadly we live in a society where most people exist & perform in the realm of mediocre! But every now & then you come across someone like Edwin that goes beyond the level of excellence that helps you to truly understand what the acronym GOAT means! The conditions of my relocation was stressful enough but when I walked into a house with many unpleasant surprises I was completely ready to file a complaint with the BBB; however, Edwin went BEYOND superb to resolve every issue I had even tho it wasn’t necessarily his job to do so! Within hours he sent a cleaner while I was still unloading the U-Haul. Within hours multiple vendors had contacted me to address my other issues within 48 hrs. No matter what time I texted him and what the question or concern was he responded within minutes! The company is lucky to have such a gem!!! And I’m beyond grateful how he improved my situation without hesitation! If only the world had 100 more people like him, it would be such a better place! Thank you Edwin for being amazing! You’re 1 in a trillion!!!!

Fantastic experience: The Office Manager Tammaria Boyd has been so helpful with us moving in! We ran in to a few issues while getting settled and she assisted each one in a very timely manner. We had an issue with parking and she worked tirelessly to find a solution almost immediately for us. Tammaria really took the stress out of moving and made this such an incredible experience!

Fantastic experience: After years and months searching for the right place, We must say we are happy to consider Bottom Line Property home. Took us a while to learn how to put in a maintenance request, but once learned, no problem since. We recommend them if need the perfect place to stay. Ask for Yessi..

Fantastic experience: I want to sincerely thank all of the Bottomline staff. I have been a customer for many many years! There have been highs and lows! However, over all the Bottomline staff has been very good to me! Also my landlord has been beyond gracious to me! A special thank you to Darrel and Yessi! Also Kevin, Scott, and Tammaria thank you as well! I am just soo very thankful! Continue the great work, Tiffany Dawson

Fantastic experience: Jake has been so wonderful in ensuring that our AC issues were fixed. We were told it may not be fixed until Monday (3days from now) after we had already been without it for a couple days. We explained we had a baby and simply could not wait any longer. We had already talked to several people before getting in contact withJake(we were getting the run around) and he really took initiative to make sure our AC was fixed today, which it was. He cared about our well being and we are so appreciative of that.

Fantastic experience: Yessi and the whole team have been a complete dream to work with! Answers my texts and calls in a timely manner while also being extremely informative when answering our questions. Super excited to move into our rental in the coming weeks and know we have an all star property management team to help us with anything along the way. Thank you Bottom Line Property Management!

Fantastic experience: Yessenia was such a great help. She answered my every question and made the move super easy for me. The Bottom Line team is the way to go! Approval was fast and the application was easy to submit.

Negative experience: Bottom line property management is true to their name. The very bottom of the vertical line that is customer satisfaction. I've had the WORST experience with this company. Started with not being able to upload supporting documents using the website "file too large". They emailed me the lease the night prior at midnight and then questioned why I hadn't signed it the following morning. On my move in date, I was given the wrong code and was stranded outside my own apartment for 40 minutes before they decided to answer my call. Extremely unprofessional communications ignoring phone calls and requesting text message communication only. Then they threatened to change the locks and terminate my lease when I was unable to pay them because of their resident portal not working properly. 0/10 DO NOT RECOMMEND!!!

Fantastic experience: Lillian and Silvia are simply AWESOME!!!!!! I was having issues paying my rent through the portal and at Walmart. Not only did they stay on the phone with me, they walked the Walmart rep through the payment process until the transaction was successfully completed. THAT IS GREAT CUSTOMER SERVICE!!!!! Thank you Ladies!!!

Negative experience: I would highly suggest that everyone avoid renting properties from this company. I was recently switched over to them after renting from a private landlord for over two years. When I was switched over, the previous property manager did not inform me that I needed to switch the auto-pay for my rent to a different platform (I had no idea who the new property manager was...until). BottomLine immediately charged a $60 late fee to my account and threatened me with eviction via email, all before I even had access to the new website. So you don't bother to send any welcome email, but they WILL send an Eviction notice and collect a late fee. They have added $200 in fees alone to my monthly rent. These fees DO NOT go to the actual property owner. Bottom Line pockets all this. They have THE MOST fees, just random fees that they enforce to profit off renters. Lets not even get into the terrible customer service on the phone, maintenance and overall laziness of this company's employees. And now, the most recent situation...I received a new lease agreement from them right before thanksgiving which included the amount of my new monthly rent. Would you believe they have increased that amount by $140 in just the last 3 weeks. I'm having the hardest time understanding WHY THEY WOULD DO THAT. My new monthly rent went from $1330 to $1479....with no explanation, no warning that it might increase if I didn't sign my lease within any specific amount of time. I would never, ever recommend any of my friends or family not even a stranger to rent from Bottom Line. They are doing the absolute most to profit off not only customers, but the actual owners as well. OWNERS --- DO NOT USE THIS PROPERTY MANAGEMENT COMPANY IF YOU WISH TO RETAIN ALL PROFITS AND RESIDENTS. So I'm unfortunately locked into a 12 month lease, after having the absolute worst experience with this company in just the last 4 months and I'm sick. I will be purchasing my own home within this time and warning everyone against BottomLine Property Management. Look at the 1 star reviews and how they are responding to customers...people that are having or have had a legitimate experience with this company and that will tell you all you need to know. Look at the reviews they've hand selected to publish on their website to understand what they are promoting to the public as legitimate versus the reality that they are a terrible company to consider renting a home from. I absolutely hate this company.

Fantastic experience: Great service from Yessi (Lease Manager) while I was setting up my lease and lovely support from Tammaria Boyd (Office Manager) when I inquired about my 30 days notice. Thank you both for making this process simple and for being kind the entire way!