TouchPoint Property Management

Fantastic experience: Carlos and TouchPoint are awesome!!! Patient, understanding and accommodating. Thanks TPPM

Fantastic experience: Great customer service! Carlos was responsive, flexible and helpful! Keep up the amazing work!!

Fantastic experience: Carlos was very helpful and responsive during our application process!

Positive experience: Carlos tried his best with what he had

Fantastic experience: Thank you so much JC and TouchPoint! Super professional. Amazing people.

Fantastic experience: Worked with Carlos for the application process and was very pleased! He’s extremely responsive and respectful. He made sure to answer every question we had and made the process so simple and straightforward. If he didn’t know the answer to a question he didn’t stop until he figured it out. Couldn’t have asked for a better person to work with! I hope if we renew we get to work with him again. My husband and I were very pleased with his service and positive attitude!

Fantastic experience: I just got off the phone with JC, who once again was incredible. Quick answers, incredibly knowledgeable and again made this the easiest process it possibly could be. This is my second review (cause I accidentally clicked the wrong face on the first) and I again cannot be positive enough about the work JC does. 10/10. I don’t know who does promotions at the company but he should be next in line. Thanks again!

Fantastic experience: Mid term inspection was great. Jason was very friendly and addressed every concern quickly. I definitely recommend Touch Point to anyone seeking a rental property in the Charlotte area.

Fantastic experience: I was looking at your reviews and I understand now why you have very good reviews. Jc was exemplary, I totally forgot I had a conversation with him and today I just retook it. He did not forget me and answered almost immediately what I was requiring to know. I am in the process of moving, so my daughter will need to be with you guys. You will hear from me soon. Thank you Jc you make things easier.

Fantastic experience: Carlos Salinas was an amazing resource at touchpoint. He was very proactive and answered all of our questions thoroughly and thoughtfully! He was a blessing to have helping us!

Fantastic experience: Great experience and very well-defined application and approval process. JC was terrific and a breeze to work with.

Fantastic experience: Hiram is incredible to work with! He MADE my experience the best I’ve ever had!

Fantastic experience: JC has been such a pleasure to work with! He made things understandable and made adjustments that fit my needs where he could. It was so much appreciated because I really loved this home and he made it happen for us!

Fantastic experience: Very prompt, thorough, and concise. Very helpful in my experience.

Fantastic experience: I spoke with JC today on the Application Approval Call. He left no questions unanswered, he was very knowledgeable and informative. I appreciate all of that, which is very important for a smooth process!

Fantastic experience: Carlos was very helpful and a pleasure to work with.

Fantastic experience: Carlos Salinas did a fantastic job assisting with the process. He is professional, punctual, and polite. Thank you Carlos for being accessible and reliable!

Fantastic experience: JC made this the easiest process I’ve ever had when it comes to searching for a home. This was a great experience! Thank you JC for everything!

Fantastic experience: Great customer service! Carlos was responsive, flexible and proactive. Thank you.

Fantastic experience: Great customer services and very helpful.

Positive experience: This is my first experience with Touchpoint Properties, so far its been a good one. The property is beautiful and we're excited for new beginnings. My customer service experience with Mr. Jean Rosales(JC) WAS TOP TIER! He was very kind, patient and knowledgeable, and always responded in a timely matter. Most companies do not have a live person or office to go to, so I TRULY appreciate this company for offering that. My only complaint is they have ALOT of non Refundable fees on top of your Security Deposit. But Overall the experience So far as been great

Fantastic experience: Carlos was great to work with. He kept me up to date throughout the process.

Fantastic experience: Carlos was absolutely fantastic throughout the process. He was available every step of the way. Assisted when I needed it the most

Fantastic experience: Carlos was a pleasure to work with, everything went smooth, and faster than I expected. Everything was explained thoroughly. I knew he was a good guy because he has my name lol

Fantastic experience: Phone call went well answered all my questions. Will be touring the property in a few days.

Fantastic experience: I had a great experience working with Carlos! He assisted me and my client with details on a property and communicated with us from start to finish. I look forward to working with them again!

Fantastic experience: Great experience, easy to talk to, very resourceful.

Fantastic experience: Carlos was very kind and extremely helpful throughout my lease signing process. Highly recommend working with him!

Fantastic experience: I had a great experience working with Carlos at touch point property management. The entire process was smooth, clear and stress-free!

Fantastic experience: I had a very good experience with CJ from the Touch Point property Management company. He was very patience with helping me through the application process.

Fantastic experience: JC - did a great job. Thanks.

Negative experience: Just wondering, how do you reach touchpoint management? I don’t like to send emails when I’m calling about a rental property, and I can never get anyone on the phone which makes me weary of even going through with the process.

Fantastic experience: Thank you JC for your patience, kindness and support in the application process. You were super informative and went above and beyond to provide clarity. I wish you much happiness and success. You’re truly appreciated!

Fantastic experience: JC is an incredible agent, he is extremely responsive and has a very clear and transparent way of communicating. Would highly recommend.

Fantastic experience: Carlos is very helpful, patient and informative!

Fantastic experience: Carlos was great! He answered my questions and got back to me quickly.

Fantastic experience: JC was very nice provided all the information necessary!! Thank you

Fantastic experience: The process was easy and JP was friendly and responsive.

Fantastic experience: JC was very helpful and thorough on the phone call appointment we had this morning!

Fantastic experience: JC explained everything clearly and made sure I understood each step of the process

Fantastic experience: Jean Rosales is an amazing manager! He takes the time to understand you thoroughly and find alternative ways to get a resolution. He is greatly appreciated.

Fantastic experience: JC was great! He is very professional and he explained everything smoothly, also he answered all of our questions.

Positive experience: Spoke with David the owner and he was very honest. Appreciated his professionalism and willingness to meet timely (same day). Definitely worth exploring them as a PM company.

Fantastic experience: JC with TouchPoint was great to work with! His communication made the process so much smoother. He was thorough and very helpful when it came to answering any questions and explaining the entire process.

Positive experience: Carlos was amazing. Very professional and you could tell he genuinely wanted to help me throughout the process.

Fantastic experience: JC was really helpful and efficient in his communication and getting me quickly into the process as the next applicant without wasting time, which I really appreciated given my situation. Would recommend!

Fantastic experience: A year ago, I decided to put my new townhome up for rent. I researched property management companies and liked what Touchpoint Property Management had to offer. They offer full service management from vetting potential renters, addressing any maintenance issues, and overseeing the move-in/move-out process. They have a lot of experience and expertise and I highly recommend them.

Fantastic experience: I got good service, carlos helped me a lot

Fantastic experience: Carlos has been great to work with through the entire process. Very nice and quick to respond.

Fantastic experience: JC provided wonderful service and thorough explanation of the process.

Fantastic experience: David Kerner at TouchPoint has been professional, proactive, and transparent from day one, giving us real data and clear strategies for our rental homes. It’s a huge relief to work with a team that truly treats our properties like the valuable assets they are.

Fantastic experience: It was a pleasure to talk with JC. He was very knowledgeable and friendly. He answered all of my questions and most of all he explained everything!

Fantastic experience: Our underwriter, Carlos, was super responsive and quick to help with any questions we had in the process.

Fantastic experience: I had a productive meeting with David. David was able to thoroughly go through all of Touch Points services and elements intertwined, providing ease some of questions relating to the discovery meeting.

Fantastic experience: Quick response, good feedback all the way through the process. Excellent service !

Fantastic experience: JC was very thorough in explaining the leasing process and fees. He address our questions and concerns professionally.

Fantastic experience: Carlos was very helpful in me making the appointment. My client is just starting to look in this area. Thank you Kirk

Fantastic experience: Carlos was wonderful. Very concise and organized and thorough.

Fantastic experience: I have worked with the Touchpoint team for several years now and have had no issues. All interactions are professionally and rapidly handled. Always great service.

Fantastic experience: Carlos was very helpful during the process and made sure that I got the best service the whole time.

Fantastic experience: JC was very knowledgeable about the entire process and was very helpful in helping me navigate things.

Fantastic experience: The TouchPoint Team is truly professional. I requested a follow-up, and JC responded with a complete, well-structured email that covered all the important details. Thank you, JC.

Fantastic experience: Touchpoint Property Management is an awesome company to work with. They were very professional, courteous and respectful throughout this process. I was very pleased with their marketing services (advertising, professional photos open houses, etc.), as i truly believe that this is why my home rented as quickly as it did! I would choose them 10xs over and highly recommend if you are looking for clean, solid and professional services!

Fantastic experience: Great experience with JC. He was professional, thorough, and easily able to address my questions. This far, we have had a smooth and stress free experience.

Fantastic experience: What an amazing service! It's great to know there's a company that can do such a great job serving new tenants. Carlos who helped my family, was awesome! Communication was quick and clear. Also very polite. Would definitely recommend their service!

Fantastic experience: This is the first time I used a property company. Recommended by my broker, but I was skeptical initially. It turns out a great decision. Very happy with TouchPoint. They are quick in response and very professional. Give me a piece of mind.

Negative experience: From start to finish, nothing good to say. I documented my concerns via their RentCheck app of the conditions of the walls when we moved in, yet upon moving out they took $460 for excessive wear and tear of walls. These people are such a joke. The BIGGEST issue, they changed the locks to the front door WITHOUT notifying us three days before our lease ended!! I got home at midnight, tried to open my front door and the locks had been changed. Thank goodness the garage door clicker still worked or I would have been locked out. I have a lawyer working on this because we're pretty confident that's illegal. Just run. These people are ridiculous. Nine days and counting with no A/C upstairs. Run from this company. I showed interest in the house over a month prior to our move in date, plenty of time to get this home ready to rent. Upon walking in, this house was not ready to rent. Disgraceful. The number of things broken, sections of the house not even bothered to be cleaned/maintained. And now within 1-2 weeks of renting here the A/C broke and they have no concern about the renter or their five children supposed to be sleeping upstairs in the middle of June/July temperatures. Run from this company. Never again.

Fantastic experience: TouchPoint did an excellent job helping me get my client’s home rented out. They were professional, prompt, and efficient throughout the entire process. Communication was clear and timely, and everything was handled with great attention to detail. I highly recommend them to anyone in need of reliable and professional property management services.

Fantastic experience: I have great relationships with this management team in managing my property. They have always been supportive and great customer service and communication. We have been using them for the past 5 years and hope to continue to build strong partnership.

Fantastic experience: Very well organized and Carlos is very helpful and accommodating. Amazing experience.

Fantastic experience: Touchpoint makes the rental process easy with digital platforms to get approved, etc. The service team always responds within a few hours and makes the request a priority whether large or small. Communication and follow through are outstanding!

Fantastic experience: I am new renting in NC, after moving to this state getting information trough property management companies has been tough, however Touchpoint did it almost immediately, JC is her name. She answered me almost immediately and tell me what the steps are and what the availability of the property was and not only that, she gave me options. I don't usually do this but I feel I need to tell everybody what makes the difference in the world.

Fantastic experience: Great customer service and impressive response time. They were very attentive to the needs of a new landlord and candid about all opportunities and options.

Fantastic experience: I’m currently selling my home and moving across the country to a new state. We are in need of a rental until we’re ready to buy again. So far the process with TouchPoint, specifically with Carlos has been smooth. I appreciate the attention to detail, fast response time, and customer service he has provided to help ease this transition. Looking forward and hopeful to continue having a good experience with the rest of the TouchPoint team.

Fantastic experience: My experience with JC was very pleasant. He was very helpful throughout the application process and answered all my questions in a timely manner.

Positive experience: I am pleased with service so far. The team has been great and I hope it continues

Fantastic experience: Carlos has excellent communication skills, is very kind, and has shown great support and kindness. Thank you so much for the 10/10 service.

Fantastic experience: JC was very detailed and down to earth in his explanation. Very willing to proffer alternative solutions that worked for both sides. Would not hesitate to recommend him anytime any day.

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ for JC We had an outstanding experience working with JC while searching for our first rental home. From the very beginning, JC has been attentive, knowledgeable, and incredibly responsive. What really stood out was his professionalism and patience throughout the process. We highly recommend JC from Touch Point Property Management! Thanks again JC!!

Fantastic experience: JC from TouchPoint was very helpful throughout the process of getting into our first lease.

Fantastic experience: Carlos and JC have been exceptional throughout our rental search. They have been patient, professional, and have went above and beyond to answer our questions and guide us through the process. Truly outstanding customer service.

Fantastic experience: The staff member who handled me was Carlos, and he was a very friendly professional. He explained things in detail and in an easy-to-understand manner for me, who was not good at English, and he always responded quickly and accurately to my repeated questions and requests. Thanks to him, I was able to proceed with the contract with Touchpoint with confidence, even though I was not good at English. I would like to thank him again.

Fantastic experience: I worked with TouchPoint Property Management to find a new townhouse and quickly and safely found the home I wanted. Carlos, who was in charge of me, was a very friendly professional. He was very detailed and easy to understand, and constantly communicated via email for me, even though I don't speak English, and he always answered my questions quickly and accurately. I would like to thank him again.

Fantastic experience: In all our dealings over the last several years, TouchPoint Property has respond in a timely and fair way. Should the opportunity arise we would be happy to use their services again.

Fantastic experience: Touchpoint has been responsive in our communications. There were some hiccups at the beginning but that got ironed out eventually. They placed a decent tenant in place and I can rely on them for repairs. I would hand them my next rental and have made several referrals.

Negative experience: Updated review: Their response is false. We had the “excellent” categorization. They have a lot of scam charges that they request just after signing the application. Non-refundable Lease Risk Mitigation Amin Fee and Deep cleaning fees add up to $1300 after 1 month of “non-refundable” security deposit. Unacceptable. They haven’t filled up their apartment for months because of this scam they’ve got. Further edit: The reply from the property manager is false. After paying the application fee, they request a lot of information including the entire banking history from stripe. We got the “excellent” classification 13/15. Still, they requested lease mitigation fees of $575 from us, which was to keep the landlord “safe”, in-addition to the non refundable one month rent they ask within 24 hours of sending the sample lease. In case of early termination, you’ll go under. you have to give them 2 months notice in writing, pay 3 months of extra rent as fine (thats 5 months), pay $300 as fine and also clean the apartment professionally, when you’ve already paid non refundable cleaning fees beforehand. The 38 page lease document gives the tenant zero room of negotiation, and they hang up on you. Best of luck reading all that lease in 24 hours time crunch they give.

Fantastic experience: JC has been great throughout the entire process. Very responsive and made sure I understood everything that was required.

Fantastic experience: My experience with Touch Point Management was great. The call only took a moment of my time. Straight to the point.

Fantastic experience: JC was very professional in Spanish and English. I appreciate him going into details about the property, requirements, and fees.

Negative experience: EDIT 6/19: If you cant speak to the topic professionally, the thing to do is to not speak on it at all. Your instructions are not on your zillow posts. You just copy/paste the posting and then forward someone to your website where the posting doesnt exist (perhaps never existed?) Whoever you are you are one person and your tone belies that. Your attitude also gives away your lack of professionalism so i dont think i need to continue here. Thanks for putting yourself out here like this so people can see what kind of place TouchPoint Property Management is. One that doesnt care about the frustration they generate in the renter market (at first glance) and so much worse. 6/18: They listed a house on zillow for a few hours as a treat. When you call them you get an automated system that has more smoke and mirrors than your ex girlfriend. Why are realty companies allowed to be this lazy/rude?

Fantastic experience: New to renting out properties, touchpoint made this process as easy as it could get! From the initial meeting to preparing the property, to advertising and finding a tenant, I did not have to worry about anything! I was kept in the loop every step of the process. Everyone has been great to work with. I am so glad to have them managing my property!

Fantastic experience: JC was so caring and professional. He helped me with no hesitation. when we got disconnected, with our call; he called back very promptly. He was very friendly and cared about my concerns. they need people like him in this business.... God Bless Him:) I see why he works for Touchpoint.

Fantastic experience: This is my first experience renting from a management group, and so far everything Touch Point has communicated has been extremely detailed and clear! Carlos answered all of my questions quickly and he was very polite both on the phone and in our online chats.

Fantastic experience: Carlos helped me threw the whole process, i am new to the renting world, and he made it extremely easy for me to understand. Very grateful to had him helping me!

Fantastic experience: JC was knowledgeable about the property and very patient and accommodating when we kept having connection issues. I'd happily direct any questions or concerns to him.

Fantastic experience: To add to my internet comments on the underwriters performance: Superb job making my life easy and working to accommodate me. I have many concerns with internet dealings, especially when it comes to account information and the scam culture. Jean Rosales instilled confidence and professionalism. Big difference from some other companies where I terminated business due to a lack of confidence. Keep up the good work , would welcome working with JC again with pleasure!

Fantastic experience: Carlos made the application process great. He was fast to respond and had excellent communication. A pleasure to work with.

Fantastic experience: JC was the best! He responded in a timely manner, and was available to answer all my questions! I'm so happy to have worked with him and very excited about my new home! Thank you JC!

Fantastic experience: Touchpoint was very thorough with the process of getting us into a home. Everyone was polite and helpful with anything we needed answering our questions, etc. I will be recommending Touchpoint to family and friends about this company. Roslyn & Vaughn

Fantastic experience: JC is definitely the guy for the job. He’s very knowledgeable. I had many questions and he answered them all. He’s done a great job and he’s a now the reason I’m applying for the place. Look forward to working with him more.