Austin Fleck Property Management

Negative experience: We rented from them for 5 years and always paid on time. I had no problem with the fees or inspections—the rental itself was fine. My only issue was the attitude: too much legalese, a passive-aggressive tone, and unnecessary ultimatums. Our new landlord talks to us like normal people, which is a refreshing change. Looking forward to the passive-aggressive reply to this review

Negative experience: Worst property management ever. Extremely passive aggressive talks to you like a child threatening to evict over anything and when I say anything I mean ANYTHING patch of dead grass evicted to many cars evicted mailbox left open evicted a ridiculous amount of fees with literally 0 explanations

Fantastic experience: I have been renting from Austin Fleck Property Management for at least 18 years. When ever there is a issue with the property they are very fast and efficient with their vendors to take care of it. Mandee who my Son and I have dealt with .Always Always is there to answer our questions . Also it is a relief that knowing your rent money is going where it needs to go. Not shady at all. Top notch property Management.!!!!

Negative experience: Worst company to apply for. Applying with Austin Fleck has been disappointing, Frustrated and stressful to me and my family and has caused an impact. They claim that applications are processed in the order they are received, but the experience was horrible. The property was listed for 3 days I went to the website to make sure. I immediately got a tour March 6 I quickly applied that same night and got an email the next business day that they needed more information. I sent them an email and waiting for a response. I waited for a response. I had finally got one stating that my application was approved. I was excited but then they asked for photos of my current residency. That day I was working because I’m also a college student. I even left home early to take pictures of my current residency knowing that I wouldn’t get paid for hours missed. Took the picture and sent them immediately. I waited and waited for that email. I had the deposit ready and funds to secure the home because my lease is about to end and it’s stressful because I go to school and work and took time out from my class and work so I can be ready for that new home. However I opened my email ,and received disappointing news stating that a customer had already made a deposit and that the home is pending and no longer available What a deposit? I didn’t have a chance to put a deposit. Then why was my application approved? I feel like my application was not honored and i submitted and I did everything immediately. I believe “ first come first serve” was not honored. I was not given time within less than an hour someone else was approved I was approved and didn’t get a chance what a horrible service that is. This process was not fair seemed unprofessional. We spent over $100 on application fee for nothing. Such a waste of time and money as a college student spending $100 on application fee is worthless This property management suck like any other management company doesn’t care about their customers all they care about is their money. Those $100+ I won’t get back. I feel like I was ripped off and scammed. All they told me was took look at their website and we can transfer but their is nothing available in the area and now I have no home and I have to spend more money because this management keeps your money so beware because their process is not fair I warn you this experience felt a waste of time and money regardless of what they claim.

Fantastic experience: I'm a tenant with Austin Fleck and I've had a great experience with them for about two years now. The whole team is friendly and the communication is top notch. The portal they use for payments and work orders is easy to use and we always get a response right away. We had a tough time maintaining our landscaping and Austin Fleck was not only understanding, but they helped us fix the issue and saved us a bunch of money, something I doubt any other companies would do. So we are extremely grateful for Susan and her team. If I ever own a rental property in the future I will definitely be hiring them.

Fantastic experience: Most people try to steer away from property management companies when looking to rent, but Austin-Fleck property management has been a blessing to work with! The agents get back to you fast and friendly and they make living here feel like our own home. They are also super duper quick to respond to work orders! Not that we’ve had a lot wrong with the home (it’s been absolutely perfect) just a couple small things like the backyard gate not latching properly and a bush getting uprooted in a storm; they were right on top of it when we filled out the work order! We are coming to an end on our first year with this management company and have nothing but wonderful things to say about them. Would recommend working with them 10/10 if you’re looking to rent! -Daniel and Patricia C.

Negative experience: This is THE worst rental company I've ever rented through. Gave us our townhouse in horrible condition, constant harrassment with stupid fees, kept our entire security deposit after we professionally cleaned the carpets and painted/sanded any holes in the wall. Definitely avoid these fraudsters.

Fantastic experience: I’ve had the pleasure of knowing the team at Austin Fleck Property Management for quite some time and have always been impressed by their professionalism, dedication, and fairness in managing properties. It’s clear they take pride in their work, from maintaining properties to handling tenant relationships. If you’re looking for a property management company that values integrity, I highly recommend Austin Fleck Property Management.

Negative experience: Our experience with Austin Fleck and their team was extremely disappointing. They claim that applications are processed in the order they are received, but our experience suggests otherwise. A property was listed on Zillow on 12/24/24, and we reached out the same night to schedule a tour for 12/26/24. Upon realizing it was a self-tour, we moved it up to 12/25/24 at 12 PM. After viewing the home, which was a great fit for our family, we submitted our application that same night on Christmas to ensure it was the first one received. The company reopened on 12/30/24 and sent us an email requesting additional documentation, such as current vaccination records for our cat and photos of our current residence. The email emphasized that applications are processed on a first-come, first-served basis and stated: "The home remains on the market until all steps in the application screening and approval process are complete." We promptly provided everything requested. I even called and left a voicemail on 12/30/24 to confirm that we weren’t missing anything. On 12/31/24 at 8:01 AM, we received an email notifying us that our application was approved and provided next steps to make a deposit to secure the property. We were thrilled. However, just an hour later, we received another email informing us that another applicant had moved forward with the rental, and the property was no longer available. We called the office and spoke with Becky and Mandy, who confirmed that our application was indeed the first one submitted. However, due to their backlog from being closed, all applications were processed simultaneously, meaning “first-come, first-served” was not honored. They further explained that a property isn’t secured until the deposit is received, but we were given less than 75 minutes to make the payment before losing the opportunity. This process was not transparent or fair. Despite following their instructions diligently, spending $100 on application fees, and dedicating time to meet their requirements, we were left empty-handed. Furthermore, their approved application is now useless to us as they have no comparable properties in our area. While the office staff were polite and respectful on the phone, they defaulted to vague disclaimers in their emails rather than addressing the root issue. Their reasoning that they can’t hold properties without a deposit is understandable, but the timeframe we were given to act was wholly unreasonable. This entire experience felt like a waste of time and money. For anyone considering working with Austin Fleck, be aware: having deposit money ready immediately is the only way to avoid losing out, regardless of their stated process.

Fantastic experience: Nothing but positive experiences with Austin Fleck. The office staff are very professional and knowledgeable. I would recommend them in a heartbeat.

Fantastic experience: We've had the pleasure of working with Austin Fleck Property Management as a subcontractor, and the experience has been outstanding. Their team is always professional, organized, and easy to work with. They provide clear communication and prompt responses, making every project run smoothly from start to finish. It's clear that they prioritize quality service for their tenants, and it’s a pleasure to collaborate with a company that shares our commitment to excellence. We look forward to continuing our partnership!

Fantastic experience: I am a tenant with Austin Fleck and they are great!! Their maintenance response to any issue we have is amazing! We had a water heater issue on a holiday and I was able to get a hold of them right away and they came out the same day to repair it! Maintenance tech was super nice and professional! They actually treat you like the owner of the property not a tenant :)

Fantastic experience: I certainly hope that there is enough space to write all the good comments I want to say about Austin Fleck Property Mgt! Susan and Terry have been a tremendous help in managing multiple properties for us for many years now. Their professional and ethical business practices allow you to "rest easy" regarding your rental properties. They have not raised their management fee since the day we signed with them. At the same time, after market analysis, they have priced our rental properties fairly every year. I could write several paragraphs about the repair service people and companies that they employ. They are all of the highest quality and also fair pricing. We have used several of Austin Fleck's vendors at or own residence due to the quality of their work. Communication with Austin Fleck is superb! I often send emails or call them with questions and their response is always immediate. I have thanked Susan several times for allowing us to take vacations knowing that Austin Fleck will take care of ANY issue that may arise with any of the rentals. I thank God for finding Austin Fleck Property Mgt over a dozen years ago!

Fantastic experience: This is the Best Property Management Agency I have run across. They are very thorough and run their agency very professionally! I recommend using them. Not only do they do a wonderful job...they are the best service for the best price!!

Fantastic experience: Austin and Fleck Property Management is a valuable resource for any rental property owner. They have managed our properties for many years and have always promptly and responsively responded to all inquires. Their professional property management expertise is invaluable. I highly recommend them.

Fantastic experience: I have worked with Austin Fleck for several years now. They are a great company to work with. The staff is very professional and knowledgeable.

Fantastic experience: Austin Fleck Property Managment is professional, quick to respond and punctual. I have worked with them for years and would trust them with my property with complete confidence.

Fantastic experience: I have dealt with many different property management companies over the years and I honestly have to say that Austin Fleck is the most thorough, detailed and highly communicative companies across the Phoenix metro area. I would highly recommend them to anyone for their property management needs!

Positive experience: Not terrible but not great. I recently just got out of a 2 year rental with this company and let's say I left their house in better condition then I got it but still got fined for stuff. First off they want you to leave the house in pristine condition but arent able to provide that when you move in. Your expected to even "wash the walls." But yet when you move in expectations are lowered for them. When we moved in the landscaping wasn't done I had to email them to get someone out, the washer in the laundry room had mold on it, there was no toilet paper dispenser in the bathroom, there was a 'clothing rod' where a shower curtain rod should be, the vent in the bathroom was caked with all sorts of nastiness and trash wasn't even taken out. We put in a door lock (that was approved), we added a shower rod, replaced the vent cover in the bathroom, a toilet paper holder out of the kindess of our own hearts since those werent provided the door lock was more something my husband wanted to do to add to the house. We ended up being fined for re keying the house which apparently no matter what your going to pay upon moving out. If they have to do even one thing to the house they will fine you for it not being 'move in ready.' And if your not going to do the landscaping yourself make sure to pay someone because the place they use charges ridiculous money. I was charged for dead bushes when it's the winter and I can't do anything about those. Overall the move out process was not the best but I realize most places will try to keep as much of your money as they can from the deposit. I have listed the pictures of the house when we moved in vs when we moved out to show what was done before and how we left it after. Although, l will say on a positive note about the company the ladies were never rude they were professional and if something ever needed to be fixed they did have someone out there very fast. My main issue was just with move in and move out other than that no issues. If I could go back I would have been more picky with things upon moving in instead of not seeing things because I was rushed to throw down a deposit to get the house because there was apparently 'many other people that wanted it as well.'

Fantastic experience: To be honest, I thought I was going to have issues with this management company because the vetting process to rent with them was a bit on the crazy side! But I have been pleasantly surprised! There has been some small plumbing /electrical issues and they had someone on it to get it fixed, immediately. That makes me happy. :) Thank you Austin Fleck Property Management

Fantastic experience: I have been working with Austin fleck for a few months now and they have been great to work with and have an amazing staff. There staff is top notch. Always available to answer questions and always make time for you when you need them.

Negative experience: Do not apply with this company. They are collecting applications fees and declining people just to make money on fees. Declined me after 20 minutes of applying . applicate had a 756 credit score and they use af credit that has credit information that don't even belong to people. After I pulled my credit had no negative but they said af credit system pulled a collection. They automatically decline. The account that wasn't even mine.

Negative experience: This is a fraud company collecting applications fees and declining before reviewing anything and sending generic declines. Sent in payment and less then 30 minutes got a decline

Negative experience: Horrible service, paid for two applications and did not give the chance to fix issues. Did not answer in a timely manner. Were not willing to even help or find a solution or offer options.

Negative experience: Make and pay my app never answer me back I'd I approve or not try to go to see the property and with the code never can't go inside and not go to open for me the property :(

Fantastic experience: This has been the easiest property management company to work with. The office team is so responsive, allows a lot of questions, and gets to know you as their renter. They fix issues quickly when they rise! Love being their tenant.

Fantastic experience: I used Austin Fleck to manage my rental for about six years (until we sold the property in 2021). When our renters decided to leave without notice and without paying for the last months rent, they knew the intricacies of the law for our particular situation and handled the court proceedings (we weren’t even in the country at the time). Our renters didn’t show up to court and Austin Fleck has continued to work with collections to obtain the rent and fees from our former tenants. Even though we are no longer using their services, they never closed our file and just sent us the final check collected from those tenants. We would have never known how to handle the situation ourselves and have been very pleased with their work on our behalf.

Fantastic experience: One of the greatest management company's I've had the pleasure too do buisness with polite kind honest and always take care of there people

Negative experience: We attempted to rent a home through Fleck over the new year. Not only did they ask for a very strange amount of personal information (and I've been renting different properties for years); they also required detailed photos of our 'previous living situation' and illegally declined my service animal letter because it was from out of state, among a few other occurrences. The office was incredibly rude and defensive about these practices as well, which seems to be consistent with their responses here on Google where tenants are simply attempting to voice their concerns. We dropped the idea and ate the application fees to avoid working with this office and are relieved we did.

Fantastic experience: High integrity, professional property management organization. Efficient and knowledgeable team.

Negative experience: After renting from them for 7+ years I would avoid doing business with Austin Fleck Property Management.

Negative experience: I had a terrible experience with Austin Fleck Property Management company. They approved my application to rent a house on Friday at 5:10 pm and asked me to bring the earnest deposit to their office. They said their business hours are from 9 am to 5 pm on Monday through Friday. I came out to bring my deposit to them in person on Monday at 3 pm, after the weekend. And, just like a drama, I received an email from Austin Fleck on my way to their office that 'an alternate approved applicant' has come forward with an earnest deposit and the lease is out for signature. We will hold your application in a back-up status and let you know if the lease falls through.' It is unreasonable that the Austine Fleck Property Management Company took 45 dollars (total of 90 dollars) from each applicant for the application process and gave only 6 business hours to bring a deposit. I called Austin Fleck's manager and said it was ridiculous that you approved my application on Friday at 5:10 pm and moved forward with an alternate applicant on Monday at 3:00 pm without giving me a reasonable amount of time to bring my deposit to your office. The manager said they received several applications to give everyone a chance to apply, and people who brought their deposit to them first took a chance to rent the house. I agree that they disclosed the 'first come, first served' rule in their email about approval. But the rule should work within a reasonable management timeline for people who want to work with the company. Austin Fleck Property management company should not expect me to be able to visit their office during my work hours on Monday after they notified me of their approval on Friday at 5:10 pm. To be honest, I think the company's first come, first served rule is not to give everyone an opportunity but to maximize the Austin Fleck Company's benefit by earning money from more application fees and having back-up applicants for their convenience. They brought me a feeling that they don't care about people who spent time filling out the application to them, paid money, and planned move-out based on their approval. I lost my application fee and a significant amount of time, and now I should start another house hunting to find a house in 10 days because of the Austin Fleck Property Management Company's ridiculous timeline that only cares about their benefits and convenience. It is hard to avoid the thought that Austin Fleck Property Management company just took my money, time, and effort for granted for their benefit only. If that was not their intention, I would say their management is not professional enough to avoid a ridiculous timeline and bringing a trouble to their clients.

Fantastic experience: I would recommend Austin Fleck to anyone looking for property management! Whether you have one property or many, Austin Fleck sets the bar for what a management company should be.

Negative experience: This agency is the worst of the worst. Do NOT rent from them or use them to manage your property! We tried to rent a house, filled out applications and paid $180 in fees. The next day, we are asked to send in some paperwork. Ok no problem. But a few hours later, we're told they rented to someone else. Never told that other applicants were being taken. Never told that we had a 2 hour time limit to get the paper work submitted. Never told that they were going to discard our application for another. The money is lost because is "non-refundable", yet they never truly even considered our application. We definitely qualified otherwise. Taking "backup" applications and charging a fee is horrible business practice. THIEVES act like that. AVOID! AVOID! AVOID! Edit: To respond to this pathetic excuse for property management's BS response: Yes, the application said it was non-refundable. What you DIDN'T disclose was that we were competing against other applications AT THE SAME TIME! Why is it OK to think I should pay $180 just to be considered? You are hedging YOUR bets at MY expense. That $180 was literally flushed down the toilet! YOU ARE THIEVES PLAIN AND SIMPLE! And NO, the application did not have any place to put the documentation first of all. Second, I was asked ONCE to provide the information and then a few hours later told that we were no longer being considered. You didn't ask us to put down a deposit. STOP LYING!

Negative experience: I saw a property they had posted with a very vague description. I went in person and asked if I could see the property, they said no and that it was under repair. I asked for more info they told me they didn’t have any info and that I needed to submit an application to view it. There was a $45 nonrefundable application fee for both me and my fiancé. After paying them $90 dollars we got to see the property with no refrigerator, washer or dryer. I asked them about it they said no we don’t provide that and they wouldn’t return our application fee. They basically conned us into submitting an application for a property they knew we wouldn’t want once we saw it. Stay away from these crooks. UPDATE 01/06/2022: Untrue about the check bouncing back. I never gave you a check, I paid my application fee online. I have uploaded a picture of the charge to my bank account. Stop lying. Again proof that these guys will lie and deceive to steal your money.

Positive experience: None

Negative experience: They are kind of shady and renigged on stuff

Fantastic experience: Professional staff, full service property management. Only two all inclusive fees. Will work for you like it’s their home. Highly recommend.

Fantastic experience: Outstanding property management company. Very responsive, proactive, and professional. I will absolutely use them for future rental properties.

Fantastic experience: We've been working with Austin Fleck Property Management for over 10 years. They are the best and take great care of our properties so we don't have to. Thanks

Fantastic experience: Susan and her team have been outstanding property managers for quite a few years. They are upright, honest and accountable. When we have had problems with errors from an HOA they have worked diligently on our behalf to get things corrected. They have also dealt with our tenants fairly. I could not recommend them more highly.

Fantastic experience: I am an out-of-country property owner. I’m a mom, busy raising a family. We were able to buy a place in Az a few years ago by extending our mortgage here, and by renting out this home, we hope it will eventually help us in our retirement as we don’t have any government pension coming to us for that. We are not wealthy. We took a huge risk and hope our renters will pay what they have agreed to. We repair the home when necessary & hope if we do our part to provide a beautifully kept home for people that they’ll do their part and respect it. Sometimes repairs have come at terrible times and caused us to have very lean times, but we take the advice of the property managers & keep it in good repair. If we end up with renters who don’t respect our place it affects our family. Austin Fleck has chosen excellent tenants for us since they took over about a year ago. They have given us honest advice on necessary repairs. We rely on them to collect rent so we can pay our expenses on the rental home. I appreciate their work, their careful screening of tenants, their efforts to pay us our agreed upon money, and their prompt communication. Home owners can’t always afford to give free rent, especially in tough times. We own our own business. We have had tough times too. I’m so thankful for our great renter who hasn’t caused us even more financial stress-and I’m thankful for an excellent experience with our property managers. It should we positive for everyone involved. I’m so thankful that over a decade of owning this home, it has been much more positive for us with really respectful renters than not. I depend on my property managers. Thank you!

Fantastic experience: I am really happy about moving over to Austin Fleck property management. Susan and team are responsive and on top of everything, making the process of rental ownership easy for me. I highly recommend them. Thank you, Susan and team, for all that you do!

Fantastic experience: Great reliable service. Highly recommended property manager for both landlords and tenants.

Fantastic experience: We are very happy with Austin Fleck PM as our property manager. They are very professional and know their business in and out. Without them it would have been impossible to successfully own and operate our rental property from out of country. Austin Fleck made it easy for us. I am very grateful for their help and support. Thank you!

Fantastic experience: My husband and l have been with Austin Fleck Property management for over 4 years now. I did through research as to who l would trust to care for our home. With this management team we have never be disappointed. As a business owner my self it is important to me to keep my customers happy and taken care of. This team at Austin Fleck has exceeded my expectations. Not only are they super responsive to my tenants and all their needs but super informative to us as owners with the best interest of both. I have referred Austin Fleck to many people and will continue to do so. Their expertise has made our life so easy. Thank you all at Austin Fleck for being the very best management team.

Fantastic experience: Such an amazing company! I will do business with no one else! Thanks for all your help finding a perfect place to live!

Fantastic experience: Before Austin Fleck we used other property management companies , lost a 2year old high quality fridge, month of rent , spent thousands $$$ on renovations,lost one year old pool pump and had countless problems with tenants and almost quit renting , but decided to rent just for one more year if we can find property manager who will work with us and find tenants who will enjoy living in our house and make effort to take care of the property . Now we feel very comfortable having Austin Fleck looking after our lovely house and taking care of our tenants . We have them as the property managers for a few years and so far we are very confident Susan and crew are very professional and trustworthy. Ward to potential tenants and landlords , please read agreements and talk with Susan and her workers , they are diligent dedicated pros , will help if you honest and need advise . As landlords from far away we are confident in their professional ,careful choice and care of our long term tenants. They , Austin Fleck are always busy so sometime we have to wait a bit for response or call them directly ,but all is done with utmost courtesy . Austin Fleck we appreciate your work and recommend to others. If there is 6 stars we would give you as much . Great Company .******

Positive experience: Nice office complex.

Fantastic experience: The Austin Fleck team is doing a great job managing my property, they are working constantly with my tenant to work out a rent payment plan that works for the tenant and their customer. Thanks to the Austin-Fleck team !

Fantastic experience: I have been a client landlord, and with the current times & situation, they took on the daunting task to deal with the intracacies of COVID-19 restrictions and legal issues. Very prefessional!

Fantastic experience: Austin Fleck has been managing my property for years, and have done a fantastic job of finding tenants, helping me with assessing rental rates, fixing property and maintenance issues, and really providing me with a hassle-free experience. Before the pandemic, I was interested in expanding my rental portfolio, and their whole team sat with me for over an hour to discuss strategies, neighborhoods, and next steps. I trust them implicitly and am so grateful for their diligent, proactive management of my property.

Fantastic experience: My husband & I have been in the rental business for over 30 years. This is the best property management company we have ever found! Pleasant, very knowledgeable, responsive, never keeps us guessing. Highly recommend!!

Fantastic experience: We have been using Austin Fleck to manage our property in San Tan Valley, AZ since 2012. Honesty, Integrity and Full Understanding of the Industry. This is what you can expect from management under Austin Fleck. They serve both the owners and the renters with complete professionalism. We highly recommend their services!

Positive experience: We just finished renting from Austin fleck after one year. We moved due to us needing more space to have children and the house was only 2bed/2ba Pros: Application process: super quick, super easy, and they were very accommodating to my fiancé’s small amount of positive credit history. Move in: very smooth, quick and easy as well! Repairs: repairs were all done in a very timely manner. HOA violation: an HOA violation was sent to us by mistake and they removed us promptly. Notice to vacate: sent a letter prior to the 30 day requirement and no problems at all! Move out and deposit: move out went perfect with the move out coordinator Rhonda, which we made sure to add in our notice to vacate so ensure we showed her a few little things around the house. WE GOT OUR FULL DEOSIT BACK!! Why? Because we were CLEAN tenants who took care of the home as if it were our own. I was very nervous for move out after the reviews, but those are people who did not keep the house clean or make sure it was at least clean for the move out. I repeat, as long as you make sure the house is clean and the way YOU would want to move in, YOU WILL get your deposit back! Also, this by no means is a paid review or am I a friend of theirs, this was a true professional relationship that was beneficial to both parties. Cons: Advertisement: there was an advertisement originally for the house that showed a community pool. So when we got the keys they said to put a service order in for the key, we did and heard nothing. I have lived in the area for years so I called the HOA. They said we do not have access to the pool. Okay, so I called Austin fleck and they said the advertisement has a disclosure stating they are not responsible for false information. Okay fine. But they still are saying they will work on a key...never got it. Finally at the end of the lease they in fact cleared up there is not a pool Repairs: read your lease carefully that if you have a repair guy come out who deems it your fault of something is broke, you pay $50. Appliances: fridge was not in working order, but appliances are “in as is” condition. Overall home maintenance: the home was not that clean upon move in, huge dark brown stains on a white popcorn ceiling. They came and painted, but it was just odd. Overall great company, I would work with them again and may use them in the future for our own investment properties. Thanks so much Austin fleck, it was a pleasure!

Fantastic experience: I have been very pleased with my experience with Austin Fleck as a tenant in one of the properties they manage. Any request for repairs or issues were dealt with quickly and very professionally. Everyone I had contact with went beyond what I would have expected. I want to give a special shout out to Rhonda and Wendy. Thanks so much to both of you. Highly recommend Austin Fkeck.

Positive experience: I only have had the opportunity to work with Brandie and Wendy at Austin Fleck Property Management and dealing with those two is very easygoing and very professional . I have been a tenant for a long time and havent had issues getting repairs done in a timely manner. Rent has been raised more than i like , but its understandable.It also helps to be a good tenant (pay rent on time or early, be proactive in regards to possible maintenance issues)and treat the property like its your own.

Fantastic experience: Susan and her team are top notch to work with. Extremely organized and well run property management group. If you're real estate investor with multiple properties that you're looking to have professionally managed - then look no further than Austin Fleck.

Negative experience: If I could give no stars I would. With the covid pandemic my husband became unemployed and I am heavily pregnant (due the 30th of this month). I tried to pay rent but didn't have enough in the bank so of course Chase Bank took the money back. Im not even a month late on rent and I received a summons, entailing they're trying to evict us immediately with the court date the 28th of this month.... right when Im supposed to deliver.. I tried to explain the situation to them but they have no humility, and I also applied for many rental assistance programs they suggested- that were all VERY surprised about the daily late fees, ect and told me to contact a lawyer because they're not sure what this company is doing is totally legal, but that there are 100s of people ahead of me applying for assistance as well- so I have to sit and wait my turn. They wanted me to STOP my direct deposit (since my bank account went into the negative) and bring them my WHOLE check which wouldn't even covered rent by its self.. What about feeding my family for the next two weeks?? Or paying for gas to get to my job WHEN I SHOULD BE HOME NESTING. This is the most vulnerable time of my life and they don't have an ounce of empathy- They just want their money and will stack on fee after fee. Also, when I went to pick up the keys when moving in, I was told "they have to be picked up between 12pm-4pm, its the law". What law?

Fantastic experience: Its so hard to find a good rental home in this market let alone a good rental management company. Just want to send a shout out to Wendy and the staff at Austin Fleck. The office really helped my family and I as we were having a hard time making decisions. Very appreciative of your patience with me and my crazy family.

Negative experience: Criminals honestly. Read your lease very carefully. 30 days notice has to correspond to the 1st of the month, they won't prorate for a partial month. Then i turned the keys in a day late, on the first, so they charged me a WHOLE other month's rent. Was charged for things like missing smoke detectors. What? If they are missing, they were missing when I moved in, no one told me to count the smoke detectors! Worst experience of my life. Of course I do owe the money because I signed the lease, but they have no compassion and NO OTHER property management company I have ever rented from charges for things they do.

Fantastic experience: You can tell Austin Fleck is operated by quality people!

Negative experience: ****Potential Tenants Stay Away**** I spent over $600 cleaning the house (move out) and received a bill from Austin Fleck for over $1200 in bogus charges just to deduct from my deposit. Ive had 3-4 property management companies I have dealt with and these guys are by far the worst. I'm most mad about them charging me for their pool issues as if I own the house when I asked it to be repaired WHEN I LIVED AT THE HOUSE!

Negative experience: Horrible unprofessional people. They lie and DO NOT follow laws. This will eventually come back to bite them in the butt. I was going to rent one of their homes but caught them in a lie then looked into Susan Flecks background and the complaints against her and decided to take my business elsewhere. This lady will eventually have her license taken from her without a doubt.

Positive experience: Update: Despite Susan's agreement to try to rent our home out sooner, no effort was made on Austin Fleck's part to market the property, aside from listing the home on their website. Instead, they used the time that the house sat empty to do renovations on our dime. The property wasn't actually marketed anywhere until our lease officially ended in February. Nice way to treat renters of 3 years. We rented from Austin Fleck for about 3 years and had a mostly good experience. They generally addressed maintenance issues promptly and were easy to get ahold of. Unfortunately we had to break our lease a couple months early to relocate for work, but Susan was very helpful and willing to try to get the place rented sooner to help us out. We spoke and emailed with her directly several times and appreciated her generosity. Grade A landlord! Becky the assistant, on the other hand, was always rude and short with us, telling us we had no options, even after we'd already made arrangements with Susan. She was the only thing that made the move-out more difficult for us, so we eventually just tried to go directly through Susan every time. Aside from that minor issue, our experience with Austin Fleck was great, and we'd absolutely recommend them to good quality renters.

Fantastic experience: They were really awesome. I rented from them for a couple years, and I don't have a single negative thing to say about them

Positive experience: Ok

Fantastic experience: I'm an out-of-state property owner and working with Austin Fleck has given me the peace of mind that my property is well-taken care of. Fantastic service and communication. I would use them again.

Negative experience: Deactivated my payment account after my move without telling me. Went to pay on the first and "Surprise!", I can't pay. Contacted owner, said they wouldn't charge us late fees if we could prove we mailed it. Sent check, and emailed a pic to prove it. Was still charged a late fee. Bunch of liars. Also, terrible service and rude staff.

Fantastic experience: Austin Fleck were recommended by a friend and we could not be happier! Susan and Terry helped us so much, this was our first go at having a rental property so we were both nervous and naive. Susan and Terry took care of every detail, advised us what to buy and were the good areas were that would give us the best return. The advice was spot on. Susan and Terry then took care of all the details advising us on what too do to get our house ready to rent and then found qualified renters right away. Susan Terry and the staff treat us like we are there only customers. I would recommend them too anyone as they are the BEST at what they do, Thanks again.

Negative experience: There is no way they don't pay people for good reviews. I have been renting homes for almost 20 years and have never ever had to deal with anything even close to how utterly and entirely unprofessional and completely incompetent these people are. Moved into a house with a broken a/c unit, tons of mold, broken gates, exposed carpet tacks, etc. Trying to get them to fix any of it literally takes hours and hours of being on the phone and trying to convince them you will sue if they don't take care of the problem. Stay far far far far far away from these "people"!!!!!!!!!!!!!!!!!!!!!

Fantastic experience: Austin Fleck Property Management company is top notch! They are professional, detailed, and responsive. Always have great interactions with Susan, Terry and staff. Their business knows how to take care of customers. I highly recommend this company. I have used them for several years and am always happy with the service level provided.

Fantastic experience: Very professional. Knowledgable and very helpful.

Positive experience: Thank you for your excellent service -- getting well-qualified renters; taking care of the property and getting new tenants on a timely basis. Thanks for allowing us to be "worry-free."

Fantastic experience: We have been renting with Austin Fleck since Sept 2016..I have rented in the valley for more than 30yrs. I find that Austin Fleck Properties have been a great company to rent from. They have always been fair and followed up with problems that we present to them from the renters view point. I would highly recommend them to anyone.

Negative experience: I referred my boyfriend to them and after trying to communicate with them about renting and qualifing he submitted his application and had to keep calling for updates the lack of personal contact with someone trying to seek answers, was upsetting. I feel embarrassed for referring him and will never recommend their services to anyone again.

Fantastic experience: I have rented from Austin Fleck Property Management for the last 2 years, and I plan to do so for a third. They have always answered questions kindly and efficiently on the phone whenever I call (and I have called quite a bit over the years). Also, they have always sent over their repair contractors as soon as possible whenever a repair needs to be taken care of. 10/10 would recommend renting with them. Thank you so much for making it affordable for college students/post-college individuals to have a place to live and pay off their loans in Tempe.

Negative experience: It's too bad that there is no zero star. We rented our property through this company from 2013-2016. It was really a nightmare. We stopped renting our property through this company about 1 year and 3 months ago and are still finding missing items. They mismanaged the flooding of our property, we ended coordinating everything by ourselves remotely. They didn't even have courtesy to be present for the sign-off for the contractors who worked on mitigation. We found water softener missing. Upon asking Austin Fleck property management, we were very conveniently told that they didn't prepared the checklist. Very poor management, which lacks basic customer service

Fantastic experience: We had two properties managed through Austin Fleck Property Management. I can highly recommend Austin Fleck for your property management needs, rarely was there ever an issue and if there was, Susan handled it in an efficient, professional manner. We no long have rental properties but if we ever go back into rentals, I will definitely go back to Austin Fleck. I believe Austin Fleck is fully deserving of my 5 star rating.

Negative experience: Don't rent any property from this company. There was a water leak and they did not get the issue fixed for over six months. When you let water sit that long especially in Arizona you end up with mold. My dog got so sick, he passed away. These people don't care, and good luck getting your deposit back. They even charged me for light bulbs. Renting this place was such a mistake - I will never forgive myself

Fantastic experience: All that you could ask for in a property manager. I've worked with them for nearly ten years and can say my experience has been great! Now having worked with other property managers in other markets, I can also say they're the best I've worked with. Responsive, diligent, thorough, fair, documented, and then some, they're the total package. Thank you!

Fantastic experience: I've referred clients to Austin Fleck Property Management for many years, and know when I do, the home will be professionally managed and properly handled! Outstanding service and knowledge!

Fantastic experience: Very much contented with your service and looking forward to a more fruitful working relationship in the future.

Fantastic experience: The best Property Management service ever! They are honest and ethical in their approach to client's demands.Had the best of experience doing business with them. Great job!!

Fantastic experience: So helpful and easy to work with.

Fantastic experience: I live in California and have several rental homes in the Phoenix / Mesa / Gilbert area so need to have a manager that I can trust to manage the property the way I would if I lived in the area. I changed property managers five years ago and interviewed the top three property managers in the Phoenix area to select the best and Austin-Fleck was head and shoulders above the others. Good people! I can't believe the review by Heather below. Susan's assistant is Nicole Espinoza and they treat her like family.

Negative experience: Susan Austin-Fleck, the owner, is a proven racist! As soon as she heard my last name she couldn't get me off the phone quick enough. When I asked to view the home listed for rent she said I had to apply first! Really? A viewing needs to be approved? Then she said "I don't think you're going to get approved. Good luck in your future search" And hung up. Just to test my theory I had my close friend, who is white, call and ask to view the same property and she was scheduled right away! Interesting since she gave the same information that I had. STAY AWAY!! If you want proof about this hack of a company check out their yelp reviews, not their personal friends. Do a simple search and you will find most of these "renters" are actually home owners. Now why would they be renting a home through this company when they own their own?!?!? Paid reviews to off set the REAL reviews. If I could give a zero I would

Negative experience: Poor business practices! They renew a lease with people and keep someone who was originally on it, on there without any consent! no signatures, no letters, nothing. It has been 4 years since i have lived at an Austin Fleck property and they are JUST NOW contacting me letting me know i have 1 day by a debt collector to pay for damages to a property above and beyond the original $1,375 deposit that they kept already. They have not been able to supply any proof, no pictures, no itemized lists, NOTHING. Extremely poor business practices and shady people working there, watch out for them and STAY AWAY.

Fantastic experience: Prior to Austin Fleck we had used a different management company and I wish I had just started with Austin Fleck. Everything from the start has been great and I feel completely comfortable with them even though we live 12 hours away.

Fantastic experience: It was extremely easy and pleasant working with Susan, Terry and the entire staff. Difficult situations were quickly solved during the renting of my home. I just listed my home with Terry and his expertise is invaluable. Bruce Volz

Fantastic experience: When we first found this home after looking at a least 30. We knew this one was the right one. We dealt mostly with Nicole. She was the best. Sometimes I would call her several times a day, she was so kind and patient. This is our first experience going through a property management. We would go through this company again for sure.

Positive experience: The staff is friendly and professional. They respond to maintenance issues within a reasonable timeframe. It would be nice to be able to call in maintenance request rather than be required to submit in writing. Overall, they are excellent.

Fantastic experience: I am pleased, and honored to have ran across you guys last year when we were in search of a home to lease... We prayed before we set out to find our next home, we knew that we didn't want to resign a lease with our old property management team, we had the most horrible experience for our first experience... it was rough to say the least, but it was a God sent when I found an add online. I did a quick research of your company and found that it was similar to most company, and so I got a little nervous and scared at the same time, thinking how are we going to do this yet again... to make a long story short, we went to the office... At first look I was comfortable cause it looks like my house without the desk of course :) loved all the decors in it, Jennifer and I strike up a conversation about Kirklands lol... love that store, from that moment I took a deep breath of relief, and said thank you Jesus... Susan came and joined in on the conversation, and I was now sunk with happiness, I don't know if they noticed but I was a happy man. They made me feel like a human being with a need and they had the answer for me to fulfill my need... with a few questions and some paperwork, I signed on the dotted line lol... It was one signature I was happy to make. I will refer everyone that I know to Austin Fleck, they are great people. Unfortunately we bought a home and we are leaving Austin Fleck and its great team of people. BUT the best part of it all for me and my little family,... we have made friends for a lifetime. I will never soon forget them, cause they have restored my faith in property managements. I pray that the good Lord with continue to prosper over them and keep everyone and their families in our prayers. If I had to do it all over again... I would come right back home to my Austin Fleck.

Fantastic experience: Never had a major problem. Quick response on repairs.

Fantastic experience: Very friendly customer service from Nicole. Prompt reply to emails and work orders that are submitted with a follow up.

Positive experience: Great company, friendly people

Fantastic experience: Been with AustinFleck for several years now and have always been very happy with their efficiency and responsiveness. Susan is very detail oriented and her help has been much appreciated.

Fantastic experience: Susan has been managing my property now for over three years and from day one I have felt that I was in good hands. I was informed of exactly the best way to present my property and to protect myself from all the major perils that, more often than not, can plague a new landlord. The tax rules have changed and there have been some weather related issues but through it all Susan was there to keep me on course and out of trouble. It was 9 days after I first presented my property to the Flecks to manage for me that the house was first rented for a very fair return and it has been successfully rented to the same dependable person every day since. My review may be glowing but it is just our history.

Fantastic experience: Property management company. Always professional and effective.

Fantastic experience: I have been using Austin Fleck for nearly 5 years now. The firm should be considered as a benchmark to property management services. They are truly one stop shop for everything involved. As an owner I cannot think of how property management firm can do better. A+ guys, please keep it up!