Professional Properties Management of Raleigh, Inc.

Fantastic experience: Shoutout to Rachel Kaegi for her immediate help and professionalism!

Fantastic experience: Christy was responsive to my question with easy-to-understand instructions on how to correct my account.

Positive experience: Angelique Mora provided excellent customer service and really made my day!

Fantastic experience: Thank you so much for your quick help on resolving my concerns and guidence on payment automation via ACH

Fantastic experience: I made a huge mistake paying the wrong account multiple months. Christy responded to my inquiry and resolved the issue quickly. Great customer service! Thank you Christy!!

Fantastic experience: Christy gave me prompt and detailed reply when I have autopayment questions.

Fantastic experience: Christy was very helpful and got my assessment issue resolved with barely an inconvenience.

Fantastic experience: Rachel was super helpful!

Fantastic experience: Jessica W made the process of understanding how our system works very easy. So pleasant and helpful!

Fantastic experience: Christy was so helpful! Explained my options! Great talking to someone who genuinely wanted to make the process easier!

Fantastic experience: Rachel was a pleasure to work with! I had some billing questions and she took the time to thoroughly explain things to me and made sure that I understand everything that was needed to solve my problem!!

Positive experience: Courtney made sure my HOA request went tothe correct people immediately! thanks

Fantastic experience: Thanks Rachael and Mikkie for the proactive support.

Fantastic experience: Christy at PPM addressed my concern kindly and thoroughly. I appreciated her professionalism and prompt response.

Fantastic experience: Rachel Kaegi was quick and efficient in resolving my queries and helping me provide the needed documents. Everything went smoothly, and the entire process was handled professionally and without any delays. I truly appreciate her responsiveness, clear communication, and willingness to assist every step of the way. Highly recommend her excellent service!

Fantastic experience: Rachel Kaegi responded to my inquiry promptly and was extremely helpful in diagnosing the issue.

Fantastic experience: Christy was so kind and helpful! She answered all my questions and gave me multiple solutions to my issue. Quick and easy to get ahold of and very responsive to email. Every association needs a Christy!

Fantastic experience: Angelique listened patiently and was very helpful with my query. Thanks for your support

Fantastic experience: Thank you Christy for answering all of my inquires, very detailed and professional. Appreciate everything.

Fantastic experience: Christy helped us out nicely. She sent us everything we requested via email. I made the process so much easier.

Fantastic experience: Very responsive and helpful with my inquiry!

Fantastic experience: Angelique Mora responded to my email promptly and she was very helpful. I really appreciated her assistance. Thank you!

Fantastic experience: My experience with dealing with PPM is wonderful. Rachel Kaegi is great to work with and has been very supportive with my inquiries.

Fantastic experience: Rachel K. Was prompt and helpful in resolving my issue.

Fantastic experience: Quick, accurate, detailed instructions and helpful information!

Fantastic experience: Rachel Kaegi is very helpful and kind. Thankful for her quick response.

Fantastic experience: Just wanted to give a big "thank you" to Kat Zollinger for the prompt and thorough response to my emailed question recently.

Fantastic experience: Thank you very much for your help with the requested information, I also appreciate your professional and polite demeanor

Fantastic experience: Happy with quick response before storm.

Fantastic experience: Thais for taking care of my request in timely manner. Thank you Rachel Kaegi.

Fantastic experience: Rachel, PPM employee, was so very helpful in setting up my LOGIN to the PPM site. Rachel was very responsive, and quick in arranging this login set-up! PPM is fortunate to have very capable employees like Rachel who display/project a VERY POSITIVE impression/image of PPM! SINCERE THANKS TO RACHEL FOR HER PROFESSIONALISM AND HELP! Dr. Paul Y. Thompson

Fantastic experience: Rachel answered all of my questions in a timely manner. Very appreciated!

Fantastic experience: Very cordial and pleasant to deal with. Answered all questions in a timely manor. Good communication

Fantastic experience: Rachel was knowledgeable and promptly answered my questions. A+ for customer service and professionalism!

Fantastic experience: Jessica is very professional and helpful. Many Thanks for the wonderful work.

Fantastic experience: Rachel Kaegi Was great! Very fast at communicating and answered my questions. Would definitely contact her again, thank you!

Fantastic experience: Thank you so much Ms Rachel Kaegi for all of your support! It was a pleasure speaking with you today.

Fantastic experience: PPM has taken over management of the Townhomes, West Lake Reserve, where I live. The 60 families residing here are hoping that fewer meetings of our HOA will take place. It has become increasingly difficult to get homeowners to volunteer for the HOA! PPM has promised to require fewer meetings.

Fantastic experience: Monique Wiley was professional, responsive, and extremely clear in addressing both of my questions regarding solicitation policies and HOA online payments. She provided straightforward answers and took the time to guide me step by step through accessing the Webaxis portal. I truly appreciated her patience, attention to detail, and commitment to excellent service.

Fantastic experience: Jessica W was very helpful and quick to respond to my questions regarding HOA payments and statements.

Fantastic experience: Rachel was very responsive in regards to my inquiry. Thank you for addressing it so quickly.

Fantastic experience: Jessica W., was extremely helpful today with an issue with our account. I would recommend her as a representative

Fantastic experience: Rachel was very helpful in figuring out my account!

Fantastic experience: I have reached out to PPM for some of the HOA related matters, and have received excellent response, especially from Rachel Kaegi. Thank you!

Fantastic experience: Rachel Kaegi was very helpful with understanding and navigating our 2 separate HOAs

Fantastic experience: Angelique Mora provided me with prompt and professional service. She understood my inquiry and acted accordingly! Thanks so much!

Fantastic experience: Thank you so much for your quick response. Happy Holidays!

Fantastic experience: Thanks Rachel Kaegi for her help with my HOA account! Really appreciate it!

Fantastic experience: Rachel Kaegi answered my question in a very professional and thoughtful manner and I appreciate her help very much!

Fantastic experience: Rachel Kaegi of PPM did a fabulous job anwering every question in my email in exquisite detail and addressing my concerns. Thank You for such attention to detail and promptness. -Chuck

Fantastic experience: Very helpful, gave me the information I needed to move forward.

Fantastic experience: Thanks for Christy from PPM of Raleigh who helped me with my HOA fees and successfully resolve the issue!

Fantastic experience: Rachel Kaegi was quick to respond to the queries and was very helpful!!

Fantastic experience: Alina is fantastic! She addresses the needs of our community and is always helping us with promoting n'hood events!

Fantastic experience: Christy answered my question about monthly automatic draft very well and in a timely fashion. No worries! Great!

Fantastic experience: Rachel Kaegi of PPM answered my questions quickly and thoroughly. Thank you!

Fantastic experience: No one really likes dealing with HOA matters but just thought I'd send a quick review of PPM and Jessica W. in particular. We're adding a pool and of course needed to submit plans and documents. She was very responsive and made the process easy.

Fantastic experience: Very quick reply back from Rachel with help on how to set up E check drafts.

Fantastic experience: Rachel was very helpful in getting our email addresses corrected for the HOA management company transfer!

Fantastic experience: Rachel Kaegi from PPM is a very good person to have on your team,she answered my questions professionally and informative,and also very quick,look forward to working with her and PPM in the future!

Fantastic experience: Liz from PPM was extremely helpful with several questions about renting our clubhouse. She responded to my emails very promptly and with very specific step by step instructions on how to sign up for the app as well as reserve our neighborhood clubhouse. I highly recommend contacting Liz at PPM with any questions or concerns you may have.

Fantastic experience: Rachel was so great to work with. She gave me all the details I needed quickly and went above and beyond for me, and she answered all my questions.

Fantastic experience: Jessica has been on the ball for a few items recently. I really appreciate her quick and informative responses.

Fantastic experience: Christy has been professional, helpful, and very responsive every step of the way.

Fantastic experience: Rachel K. was very responsive to my concerns and addressed them in a detailed manner. Thank you Rachel for great customer service!

Fantastic experience: Elizabeth Elliot is very helping and attentive. Totally appreciate all that she does for our community.

Fantastic experience: I worked with Rachel Kaegi on an issue I had and she was very responsive and worked to solve the problem. In general, PPM is very responsive and seems to want to resolve issues quickly.

Fantastic experience: Kathy was so helpful! She took as much time as it took to fix all of our technical issues

Negative experience: The fact that they have any good reviews is so disappointing because I only wish our HOA was given the same level of customer service. They are slow to response, don't take accountability for things, and as a whole aren't helping keep our subdivision safe.

Negative experience: Absolutely disgraceful to have a company micro manage our community on a level that ALL of our members are not happy. The amount of homeowners within our brand new neighborhood are contemplating selling due to the HOA fees, lack of amenities, unnecessary violations, lack of honoring their responsibility for common area upkeep, etc. Our homeowners are PAYING this company to give us violations and fines. UPDATE: as of November 13th- I have received another violation, but I have attached an email stating that my file will have a note discussing this issue regarding my lawn.. And it clearly states this should not be an issue anymore. Here we are yet again receiving another violation because this company does not know how to communicate with each other and does not know how to properly manage something Including their employee to drive around and their cars taking photos, like a creepy stalker. I fully expect to hear from this company regarding this issue and the lack of accountability.

Fantastic experience: Rachel is wonderful! Thank you for the help over the last few days!

Fantastic experience: Christy Thornton provided a prompt and thorough response to my inquiry. The issue was resolved smoothly and efficiently thanks to her instructions and follow-through.

Fantastic experience: Thank for your quick response! I really appreciate your understanding and follow-up

Fantastic experience: Courtney Butler gave me information I needed for a patio door installation. She stuck with me and I am grateful! Lucy Dratman

Fantastic experience: PPM has been a great partner for our HOA. They’re professional, responsive, and proactive in handling community needs. Communication is clear, and issues are addressed quickly. Overall, they make managing our neighborhood smooth and stress-free.

Fantastic experience: Recently our subdivision choose PPM to transition for HOA management. THhey are very responsive and solved my issues and got back to me in a timely manner which I appreciated as I was leaving the country for a long vacation. Thank you!!

Fantastic experience: PPM has been consistently supportive of our community. When we had a situation, management stepped in to address and resolve our problems.

Fantastic experience: Angelique Mora was super helpful and quickly resolved the issue

Fantastic experience: Helped me set up additional account online. Smooth and easy experience with Rachel K.

Fantastic experience: Appreciated the detailed message Angelina gave me and offered her number and extension to call if I had questions. She also sent me an email as well as left a vm in answer to my question. : )

Fantastic experience: The staff at Professional Properties were very helpful and explained the steps I needed to complete to install a fence in my backyard. They kept me updated on my application letting me know when I needed to add additional information. Very professional.

Fantastic experience: Christy Thornton has been very professional, extremely helpful, and quick in explaining the details of the issue I was asking about. While at it, she also looked at my account and adjusted a few other things so that things run smoothly in the future.

Fantastic experience: Jessica has been responsive and very helpful to us in navigating the responsibilities of an association Board.

Fantastic experience: Very helpful making sure I submit the correct documents. Thanks!

Fantastic experience: Rachel was quick, professional, and thorough in her response to my inquiry. She answered all of my questions, as well as provided additional pertinent information.

Fantastic experience: Christy is wonderful to work with. She is very professional and friendly and took care all of my concerns with great respect. Thank you, Christy!!

Fantastic experience: Rachel & Tiffany are fantastic to work with! Very responsive, great problem solvers and super patient.

Fantastic experience: Really pleased to get a quick response to my inquiry - thank you for great service!

Fantastic experience: Angelique Mora was fantastic - pleasant, thorough, personable, and listened to all my questions. Thank you!

Fantastic experience: Feedback for Rachel Kaegi Rachel resolved my online query quickly and efficiently. She was courteous, professional, and made the whole process seamless. Great service!

Fantastic experience: Rachel was very helpful and efficiently solved my question.

Positive experience: The team that answers the phone is nice enough and helpful but the processes overall seem like they could be more efficient. For example, we closed on our home on Aug 19th, it is Oct 6 and still I have not received the physical FOB to enter the development amenities. I spoke to Jennifer at the office and she was very helpful and will be mailing me another one because they think it might have gotten lost in the mail because the home is in new construction - she mentioned this happens a lot when there is new construction because the addresses are 'ready' with the USPS... to which I wonder, why nto change the process for new homes?? Like hand over the FOB during closing same time the homeowner hands over the check with the closing fees that includes the payment to PPM??? I'm sure there are other administrative details I am not aware of that might make this difficult but come on - this isn't that hard of a problem to anticipate (new construction = new address) and they don't pro-rate for the fact that I haven't been able to use the amenities even though the fees to me HAVE been prorated so that I have to pay PPM.

Fantastic experience: My experience with Alina Cochran has been nothing less then exceptional. She listened patiently my concerns and professionally act on it. I would recommend their company and Alina for their wonderful services. Thank you Alina!

Negative experience: My wife and I were first time home buyers. We ended up purchasing a new build home in the Lakeshore community here in Durham, NC. We love our neighbors, but the HOA has been one of the worst experiences we’ve ever had to deal. Simple requests will be scrutinized and dragged out. HOA board members and their spouses will literally harass you in your yard (happened to my wife while she was gardening). I would recommend anyone to stay away from any HOA managed by this company. It’s made for a horrible situation living here and is the utmost example of what bad HOAs are.

Fantastic experience: Quick response, easy to connect, provided me what I needed. Rachel was fantastic

Fantastic experience: Rachel was super professional and took the time to fully explain my situation. Happy with the service.

Fantastic experience: Jessica W has been awesome. She showed the concern and willingness to help me and understanding in my current situation

Fantastic experience: Rachel was very quick to respond to my question and provided clear assistance! Thank You So Much Rachel !!

Fantastic experience: Rachel was very helpful and prompt in getting me the information I needed!

Fantastic experience: Rachel Kaegi! Thank you so much for helping out with getting the account statement promptly.