Ascend Real Estate And Property Management

Fantastic experience: Just moved in! So far so good. Very helpful & quick. Hopefully it stays this way

Negative experience: I am extremely disappointed in how this company has handled our issue with a broken toilet. We are now on day four or five waiting for it to be fixed! The plumber they use is as unprofessional as they come. They have either not shown up or shown up way after the window they were supposed to (at which point we were at work)or were not able to be reached. When I had inquired about a different plumber in the beginning of all of this, their response was, “We would rather not call someone else because they can be a bit pricey”. They obviously care very little about their tenants or if they are inconvenienced, let alone the time frame to have an issue handled.

Fantastic experience: I have had a number of pleasant interactions with the property managers at Ascend Real Estate and Property Management in Bakersfield. I recently had several questions about our lease and some of the charges on the rental portal. I talked to Sonja Ayala in accounting. She was very kind, professional, and helpful in getting my matter resolved quickly. These folks are wonderful to work with!

Negative experience: I normally don’t write reviews, but after dealing with Ascend Property Management for an extended period of time, I feel it’s important to share my experience so others know what they may be signing up for. From the beginning, communication has been a major issue. Phone calls go unanswered, emails are ignored, and follow-ups are rarely acknowledged. When someone does respond, the tone is often rude, dismissive, or clearly uninterested in helping. Instead of addressing concerns professionally, it feels like tenants are treated as inconveniences rather than paying residents who deserve basic respect. Two individuals I’ve had repeated interactions with—Megan and Gisela—have consistently demonstrated this lack of professionalism. Conversations with them often feel rushed, unhelpful, or outright dismissive. Questions are brushed off, concerns are minimized, and there is little to no effort made to actually resolve issues. Rather than providing clear information or solutions, communication frequently leaves you feeling ignored or talked down to. Maintenance is another ongoing problem. When maintenance requests are submitted, they are routinely delayed and pushed back weeks at a time, regardless of the nature of the issue. There is no urgency, no proactive communication, and no transparency about timelines. You are left waiting with no updates, no explanations, and no reassurance that the problem is being taken seriously. In some cases, it feels like requests are intentionally delayed as long as possible. What makes the situation worse is the complete lack of accountability. There is no follow-through, no ownership of mistakes, and no sense that tenant concerns matter. Even reasonable requests are treated as annoyances rather than responsibilities. This creates unnecessary stress and frustration for tenants who are simply trying to live comfortably in the property they pay for. Overall, Ascend Property Management gives the impression that once they have your lease signed, tenant satisfaction is no longer a priority. Professional property management should involve clear communication, timely maintenance, and respectful treatment of residents. Unfortunately, that has not been my experience here. I strongly urge anyone considering a property managed by Ascend to read reviews carefully and think twice. A home should be a place of stability, not constant frustration caused by poor management and lack of care for tenants.

Fantastic experience: As of today I stand CORRECTED and have to eat my words, from my frustration I have a moment of clarity as Ascend pretty much catered to me to get me in a place. They got me in a place in 2hours from talking to Stephanie as I was not the most enthused tenant they made it pivotal point to get me in a place today being the previous apartment was not available. This tenant stands corrected as of by closing day i have a place in a great area and the apartment is spotless smelled and look very clean and well maintained. This company deserves a applause for the integrity that displayed dealing with me. THANK YOU TO ALL THE STAFF AND STEPHANIE for a STAND UP JOB!!!

Negative experience: I was told my unit was ready and it wasn't at all, and exscuse after exscuse about the unit being ready as I moved here on the word of a agent or whomever answers the phone at this property. Unfortunately I'm bound to this unit that doesn't seem to have any date of completion. If I wasn't bounded by my deposit I'd find somewhere else to live as this rental company is unprofessional and exceptionally incompetent if you are to rent from this company make sure you go in to check the availability of your choice of apartment as it probably isn't ready and you'll be told anything just to get you off the phone I regret that I chose this company as I believe I could've done better somewhere else.

Negative experience: Mediocre at best. Still waiting for my deposit to be returned, going on 7 months. Will likely have to take them to small claims court. Very unfortunate!

Fantastic experience: I would like to take time to Thank Janesse Bojorquez for her diligent efforts navigating through multiple obstacles and her overall professional attention to detail, Very much appreciated Ascend property is Excellent!!

Negative experience: The staff here are so incredibly rude. I am apparently inconveniencing them by asking for the status of a repair for a huge water leak in the wall from a maintenance request a week ago. I have been unable to use my new washer and dryer and still going to the laundromat. The girl slammed the phone in my ear because I asked her to stop speaking over me in the conversation, she just kept telling me I have to wait for someone to call me back. The maintenance request is still unresolved.

Fantastic experience: Jacki helped me get my rental ready. Everything was perfect. Thank you Ascend.

Fantastic experience: Jacki was so helpful in making sure my home was ready when I moved in!!

Fantastic experience: It was so easy to get approved, jacki made sure the home was fully ready to move in,

Fantastic experience: I've been at this Ascend property for a little over 2 weeks and had an urgent maintenance request. Ken was sent and was able to unclog my kitchen sink and stop it from leaking in no time at all. He was professional, polite and explained what he was doing every step of the way. This was a great experience.

Fantastic experience: Love the office staff, they are always kind and they genuinely do want to help! very respectful and professional 10/10

Fantastic experience: We recently requested repair for a water leak, and the maintenance team responded quickly, sending someone within a week to fix it. Dustin was really informed and helpful in ensuring that the problem was resolved accurately and inefficiently.

Fantastic experience: Kenny is courteous and professional ,most of all very knowledgeable in his field. It was pleasure having has our maintenance plumber.

Fantastic experience: I Scheduled maintenance and Ken provided an efficient and exceptional service. Thank you

Fantastic experience: I want to thank Ken with the maintenance team for doing such an amazing and professional job today fixing my hot water heater. Ken was so friendly and courteous, but most of all fast and accurate. Ken got us back up and running in no time. You really saved us Ken! Ascend really has a great asset with him, give this man a raise!!!

Negative experience: Bakersfield, CA Property Management An owner that is not available. An office manager who exhibits no experience with de-escalation or customer service as evidenced by my frustration even after the phone call. An office that has no communication as evidenced by various emails where one does not communicate with the other. My tenant explained that they were not happy with the service. Now, experiencing this first hand ( one month in)- I am extremely dissatisfied, disappointed, and frustrated.

Fantastic experience: Ken was great! Courteous and super responsive

Fantastic experience: Very professional and kind people at ascend, they are quick to process your application and they work with you, they are so helpful and kind thank you ascend

Fantastic experience: I had a great experience with the technician Dustin. He was very informative, communicative, and helpful throughout the entire process. He took the time to explain what was going on and made sure everything was taken care of properly. You can tell he really goes the extra mile to make sure the job is done right. Highly recommend his services. By far the best technician I’ve had.

Fantastic experience: Ken was amazing. He had excellent customer service and did a fantastic job.

Fantastic experience: Ken came by for a plumbing issue and was great very respectful and helpful

Negative experience: my first time trying to rent but denied me for not having rental history? scam

Fantastic experience: Dustin came by my apartment for a maintenance request, and I was so impressed with how friendly and professional he was. He knew exactly what needed to be done and took the time to explain everything. It’s great to have someone so knowledgeable and pleasant to work with!

Fantastic experience: We had an issue with our master bathroom toilet. Ken was sent out and took care of the issue quickly. Thank you again Ken!!

Fantastic experience: I am very pleased with how quickly they try and resolve any issues. The tech Dustin M came out today in a very timely manner. Communicated with me on all his concerns. He let me communicate my concerns. Fixed what was needed and kept his work area clean and neat. Would love to work with him if I have any issues again.

Fantastic experience: Dustin came to fix our stove. He is very kind and very efficient. He is a pleasure and very helpful. Thankyou

Fantastic experience: The maintenance man (Dustin) is so wonderful he is very genuine, quick and honest with repairs always answers any questions or concerns I may have

Negative experience: I was looking for an apartment and didn't have a lot of money to pay a bunch of property for companies. I chose the one that had the most properties that fit what i needed. It was Ascend. I paid them 50 dollars in order to run a credit/background check. Which, btw, i ( as well as any of you)could have done for free. I received an email the next morning saying that I had given them the wrong ss# so could I please fill out a new application, oh and FYI? We won't be returning your$50 because this wasnt our fault. So i let them know that I was very dissatisfied and I wanted to see where I had entered the wrong ss#. So she sends me the document...my ss# was correct. So when I emailed her back letting her know that I had given them the correct ss# and that I noticed how, in the area where they entered my ss#, there was a bunch of x's( making it impossible to tell what they had typed), nothing. Crickets. So I went to Clemmer and Company. Best decision i could have made! EDIT: so someone did call me back. She called because she saw the review and wanted to 'explain' what had happened. She didn't explain anything. What she said was that it was the 'systems' fault it was the system that charged me $50 to NOT run a credit check ( which, once again, I could have provided for free), and it was the 'system ' that won't allow them to refund my $50. Anyways I couldn't listen to this woman(Janine)? say the word system anymore so I hung up. She was condescending in a way that made me laugh. Maybe next time you want someone to take down a review, you don't send in your weakest player. You know what would have caused me to take it down? $50. Do(BE) better Ascend. And in response to your desperate attempt to justify keeping my money for doing nothing? Methinks she doth protest too much. I'm done.

Fantastic experience: i’ve lived in a lot of rentals, but my experience with ascend has easily been the BEST. my AC went out during one of the hottest weeks of the summer (in bakersfield RIP). I submitted a maintenance request expecting to wait a couple of days but to my surprise someone showed up just a few hours later. They got the AC working again that same day!! Since then, every maintenance request has been handled just as quickly and professionally. It’s rare to find a management company that’s this responsive and genuinely cares about its tenantsbut with ascend ive felt taken care of since day one

Fantastic experience: I've had nothing but great experiences with Ascend Real Estate! Their property management is truly on point. The properties they manage are well kept and maintained properly. Their professionalism and responsiveness are also top tier, Definitely a good rental company.

Fantastic experience: Office staff so polite. I was able to move in my apartment no more then a week from applying! Truly blessed to have came across this management!

Fantastic experience: Ascend Real Estate and Property Management Staff have been the most amazing staff.From the front Desk Staff striving professionally to assist me w/ any paper work needed to be addressed immediately in order to move forward in the renting process ,Ascend Real Estate Management employee Janesse Bojorquez diligently strived in assisting me as a New Renter professionally and patiently walking me through the process to complete all documents and welcoming me on my new journey in moving forward to betters days in Health, Recovery,and Progress Thank all of you for your kindless and patients Carol Rivas

Fantastic experience: I am a property manager myself and this company is an amazing company so far. I just became a tenant and so far everything has been great! The girls at the office are super nice and so helpful.

Fantastic experience: Ascend real estate and property management is without a doubt the BEST property management team in Bakersfield! After trying several other property managers in kern it is clear that Ascend is excellent at vetting tenants, communication, and maintenance. Their team is always responsive and professional. :)

Fantastic experience: I'm eternally grateful for this company they have been very helpful with any concerns l might have,their extremely prompt today they returned my call on the air conditioner and the problem was resolved by this evening ! Thank you .

Negative experience: Service is unproffesional they just need your money . They give broken washing machine and not working dryer and no refrigerator inside the apartment be aware when u rent apartment from them

Negative experience: They only care about their money you can keep complaining that something isn’t working or needs to be fixed. They’ll keep telling you to put in work orders, but denying them. All they care about is u paying your rent

Fantastic experience: We hired Ascend to manage one of our properties. We had an issue when a communications company was installing fiber in the neighborhood and accidently destroyed our sewer line. The damage ended up costing us over $10,000. And Ascend handled reaching out to the communication company and their insurance provider to get us re-paid. It was a long drawn out process, but we finally just got approval they are going to reimburse us for the money paid. Big weight off our shoulders. Thank you Ascend!

Fantastic experience: Very amazing i have been renting my home for 8 months yesterday the pipe underneath the kitchen sink fell off i put in a work order and the next day a plumber came out his name is Dustin he fix the issue and was so nice and polite. Im so happy with ascend

Fantastic experience: Ascend Real Estate and Property Management has been amazing to work with! They helped me find a really good house when I was looking and made the whole process so easy. Communication has always been great and anytime I’ve had questions or needed something, they get back to me fast. The maintenance team is awesome too, they fixed any issues I had super quick. Honestly, I’ve had nothing but good experiences with them and I’d definitely recommend Ascend.

Fantastic experience: Ascend staff was helpful with getting my properties setup for rentals. Jackie was very responsive with when I asked for updates.

Fantastic experience: The rental management team is great. Easy to work with and is always willing to solve any issues that come up. Highly recommend Ascend and their team.

Negative experience: They hot water heater is old and running up the gas bill and not even providing hot water to the bathrooms. The pool filter is old and needs to be replaced it is running jp the electrical bill. They refuse to make repairs blaming it on the owner. They dont care about their customers at all. We have filed many maintenance requests but they refuse to make the mecessary repairs but still want to charge us outrageous rent. Be careful wen dealing with them.

Fantastic experience: We have had the opportunity to work with Ascend Real Estate And Property Management on several roofing projects. Our experience overall has been professional, and we value the relationships we’ve built throughout the process. We appreciate the trust given to our company and look forward to any future opportunities to collaborate and provide quality service.

Fantastic experience: The leasing process was very quick you get a approval or denial within 3 business days. The staff is helpful and friendly they answer any questions or concerns we had on a timely basis.

Fantastic experience: Ascend is top notch! I wouldn't go anywhere else. They have helped me so much over the years. The staff is very kind and very knowledgeable. I highly recommend them for anyone looking to hire a property management company.

Fantastic experience: Nik and the Ascend team are amazing. Everyone is nice, responsive, and on top of it to make sure everything is taken care of. They were already managing my existing rental to perfection and just now turned around my new rental in no time. Wouldn't trust anyone else with my real estate, best property management company in town hands down.

Negative experience: I hired this property management company to manage my rental, but ultimately had a disappointing experience. Communication was inconsistent, and I encountered issues during the eviction process that led to unexpected costs. One major concern was how they handled tenant placement—they did not conduct a thorough screening and never consulted me or gave me the final say before moving someone in. It felt like they rushed the process just to fill the vacancy quickly. As a result, the tenants they placed never paid rent—only the initial deposit when they moved in—which led to serious financial losses. This is a large company, and in my experience, they seemed more focused on profit and moving quickly than on acting in the best interest of me as a client or the long-term well-being of my property. When I decided to terminate the service, they provided a termination agreement that included restrictive language preventing me from sharing my honest experience. I asked for that clause to be revised, but they declined and instead offered a financial incentive to sign it as-is. I chose not to accept the offer or sign the agreement, in order to preserve my right to speak openly. I strongly urge future clients to stay alert when dealing with this company. In my experience, they did not prioritize client interests and made decisions that ultimately caused more harm than help. Read all contracts carefully, ask direct questions about their processes, and don’t assume they’ll put your property’s needs first just because they’re a big name.

Fantastic experience: Janesse was very helpful throughout the entire process and she definitely makes me want to recommend my friends and family to rent through ascend or purchase

Negative experience: If you are renting, just don't. Most of their homes are covered in black mold and they neglect them. My friend's home is having this issue as well as another friend. All from their rentals. I currently have painful asthma from the black mold. This business needs to be investigated

Fantastic experience: Moved into a place yesterday. It was a difficult process due to complications but Janesse is amazing! And made the experience great! So far so good. Love the house.

Fantastic experience: I’m so happy with my experience so far at Ascend Property Management! I found a great two-bedroom, two-bathroom unit in the North Meadows area of Oildale — one of my favorite neighborhoods — at a very reasonable price. Samara was incredibly friendly and helpful during the application process and kept me in the loop every step of the way. Janesse, the property manager, was just as warm and professional — she called to let me know I was approved and seemed just as excited as I was! When I moved in, the unit was in great condition and clearly well-prepped. The resident portal is a great tool that makes communication simple and efficient. So far, Ascend has been responsive, organized, and welcoming — exactly what you want from a property management team. Highly recommend!

Fantastic experience: It was a pleasure to work with Ascend Real Estate as a home buyer. The entire team was helpful and attentive during the purchase process. In specific Sarah S. was wonderful to work with; she went above and beyond to keep us up-to-date as the purchase progressed. I highly recommend Ascend!

Fantastic experience: I've been renting through Ascend for close to 3 years now and recently when I've been requesting maintenance, they have been quick to get someone out. Today we had Dustin come out to work on our bathroom and he was prompt and did an amazing job getting everything fixed. My kids are happy they have their bathroom back to normal. Thank you Ascend and Dustin

Fantastic experience: Janesse was very helpful and keep us informed throughout the leasing process. She answered any question and concerns regarding the property we wished to rent. Thank you Janesse and the main reception staff for being helpful and friendly throughout the leasing process and the move in process.

Fantastic experience: Ascend always was on top of needing to fix all maintain issues within timely manner. Their concern and making me feel as I was priority to them as a customer. Charli is an amazing representative that was very thorough in the move out inspection. She conducted herself with professionalism and subject matter expert in doing her job.

Fantastic experience: Received a maintenance visit for a request I placed for my clients home , I am a caretaker for special needs adults . Dylan arrived and was extremely pleasant and helpful I mentioned my client was on the spectrum and loud noises might be triggering. He acknowledged her needs and was very helpful and understanding about not being loud with his tools to make sure she was comfortable in her home while he worked on what needed to be fixed . Friendly , and exceptional service ! Thank you Dylan !

Negative experience: Bad customer service , as a landlord with a vacant home with them for over 5.5 months all they do is collect their fee for every month without trying to get a family to occupy. They blame it on the holidays and anything else they can think of. I lowered the rent to what they recommended and not what I want to rent it for and still empty. Wouldn’t recomen sorry.

Negative experience: Nik Boone, I'll be serving you Small Claims paperwork for my holding deposit back. Do not rent from this agency. They told us that the house would be ready at a given time and delayed us three separate times over the course of two months. Needless to say I called and said I'm done. Believe me, they were so nice at first. But when they email me the lease agreement and SAME DAY call me and delay the house AGAIN. No. I'm done. Being told "the holding deposit is non-refundable" when the unit isn't even move-in ready is absurd. It's IN the paperwork I signed. Their argument was that they could, in theory, continue delaying the house as long as they want to until it's ready. A week? Of course, I understand. Two months? Four? No. So sure, hold my $1600 for now, but I'm going to see the look on your face change sooner or later. You have a responsibility as a property management, and instead you're gonna pull this? They only want your money and function off the assumption they think you are stupid and don't know your tenant rights. Discriminatory behaviors and downright inappropriate behavior. Just know I'll be at the office soon : ) Edit: You're a joke. The house is STILL being renovated after almost five months?? Nowhere in the application before signing the holding deposit, and nowhere in the holding deposit agreement does it say that it's under a full renovation. Here's the exact email I got AFTER putting in the deposit: "Good Morning, I have received your deposit and we have you scheduled to move in Mid October. This home is currently being renovated and not viewable. Unfortunately I do not think it will be available for you to view until the week you move in. As soon as they let me know you can view the property I will let you know. Please let me know if you have any questions. I'd be happy to help." Not to mention you guys tried to offer us a new AC unit installation for an additional $100/month after the fact.. like obviously I said no but what kind of business practice is that. Then it was installed anyways and I didn't have to increase the rent. Translation: Hey can you just pay for the homeowners new AC unit we know it's super last second but we already have your deposit so no pressure

Negative experience: DO NOT RENT FROM ASCEND!!! If you do, do not waste your money on cleaning the property after. We rented a house from them for almost 2 years. They never took care of the landscaping as promised in the contract and there were lights inside that didn’t work and they never fixed them. Then on top of this, we payed over a thousand dollars cleaning the place when we moved out just for them to take our deposit. If you rent from this company, don’t waste your money, just consider the deposit gone and trash the place. The worst customer service. You cannot get anyone on the phone so you have to just email and wait, then they don’t fix the problem anyways. Please save yourself the trouble and rent from somebody else. They ripped us off for thousands of dollars and never fixed a single thing for us.

Negative experience: I moved out of my rental house with Ascend on December 18, 2024. Legally this company had 21 days to send me the return on my deposit, they have claimed they mailed it on January 7, yet it is January 14 and I still have not received it and the only answer they have is "just give it some more time." I have not been provided any proof they actually sent my deposit back, although I have been asking for proof of this. I was unaware it takes over a week to get a simple letter in the mail. I hope the company makes this right and gets me my deposit money and provides real proof it has actually been mailed, and I'll be happy to remove this review.... Until then, I can only comment that they are still withholding my deposit after 27 days.

Negative experience: Review of most recent repair/maintenance request. Took more than 45 days to replace the oven in the kitchen. Oven finally installed is about 6” narrower than the one it replaced. Stained wood trim red to “match” the oak cabinets and left plenty unstained and unfinished. Installer left gouges in the linoleum floor as well. At least this time he cleaned up some of his mess. Also, this is the first time they didn’t have to borrow any of my tools to complete the job.

Negative experience: Ive never rented from a company whos only interest was their renters money and not the actual people who are giving them their hard earned money!!! If i hadn't already given them my deposit which i worked hard to save i would have found a different agency but because they told me the place would be ready within 30 days i did then they said it would be like 2 months and oh wait they're going to keep my money which id understand if i had wasted their time but they in fact were wasting my time. Im a single mother and workedhardto save my deposit so i basically had no choice but to let them do whatever!! Ive had nothing but nonsense from day one! I WOULD NEVER RECOMMEND THIS REALTOR TO ANYONE EVER!!! And i left this review wheni first moved in and i made that house move in ready so you calling me to basically threatening me to take my review down is ridiculous and just goes to show that i was right about this place and i lost my job and have been doin everything i can to catch up and i only stopped paying in December and my work even sent u guys a check which u denied and ive already moved out and i made that house cleaner then wen i moved in and if youd like me to post the pictures of those i will gladly do so. Your a lousy realtor and definitely dont care about ur community just their money and profiting from them....

Fantastic experience: Ascend maintenance Is good at keeping up with repairs when needed and keeping contact with future repairs. Also they have a great maintenance guy Brian that is very polite, detailed and gets the job done!!

Negative experience: At first I thought they were ok but when they took over my last house paying two racks for rent they took my gardening away then 6mo later I rented a house they wanted rent and deposit and never let me see it until they said it was read,and it wasn't I pulled up in the uhal and the yard was a mess garage was flite,I was like wow I payed for this 6mo into to renting this old house and I mean old house I got to put in work orders to get things fix they already know need fixing. But at the end of the day no I'm not satisfied, oh I didn't get a gardening for this house either. When my leasing is up I'm gone done finish

Negative experience: They have very poor customer service. I moved into a property December of 2022 and it was being managed by synergy property management, in october of 2023 Ascend took over the lease from synergy, I contacted them about renewing my lease since it was a new property management. They told me that I am to just adhere to the same lease that I had with synergy. So that it what I did. When I moved into the property, I paid a 1500 dollar pet deposit and a 1450 security deposit, it is even stated in the lease. So in June of 2024 I received a 60 day notice stating the owner wants to move in family. So I was moved out within 45 days. I turned my keys in on July 31, 2024. Mind you I got the 60 day notice on June 16th. About 21 days from the date we turned in the keys, I got a text from the property management, telling me they needed a forwarding address, to send my deposit and deposition letter. So with in a couple days I received a deposition letter, but no deposit. In the letter it had a breakdown of everything they had to fix, so my security deposit covered most of the fixes, except for 132 dollars. So I contacted them back because in the deposition letter it did not mention my 1500 dollar pet deposit. So when they responded they said they had nothing in my ledger that stated I paid a pet deposit, and that there was nothing in the lease. So I got a screen of the Parr of the lease that stated a pet addendum, in which stated I did pay 1500 in a pet deposit. Ascend messaged back thanking me for catching the clerical error. It has been about three weeks since I caught their clerical error. Well yesterday they call me and tell mee I will not be receiving my pet deposit, because synergy never gave them the funds, and that the owner Is refusing to pay it. So they said that if I wanted my money I would have to sue Ascend for it. So they would rather pay for a court case, instead of making it right and refunding me my pet deposit. In the lease it states that the pet deposit is refundable. They are breaking a lease that I was told to fallow. If I had to fallow that lease, I can't understand why they don't fallow it as well. Also the owner agree with the lease that I had signed, and the deposit. So Ascend is not there for their tenants. I hope the owner of Ascend sees this review, because I will be going to the news stations soon, and having the story reported.

Fantastic experience: When worrying about the stress of rental property searching I put my trust in Ascend real estate and property management to ensure finding a property the fits perfectly for my child and I. Jackie helped me search exactly for that. I highly recommend her professionalism and knowledge. Thank you Jackie !

Negative experience: Let’s just say when we went to get the keys, it was a whole process. Very difficult and frustrating process. The guy that was getting to paperwork corrected because it was done incorrectly was very rude. The house was dirty when we moved in. All that was done was the carpets being vacuumed and cleaned but that’s really about it. There was cobwebs everywhere and dirt and leafs in the house. Ascend as a whole needs to be better at answering the phone and then if they don’t answer then getting back to you within 24 hours after leaving a voicemail. I left a voicemail and I never received a call back or response. It has been nonstop issues with this company and we have only been here for three months…

Fantastic experience: I recently spoke to Adi, amazing Help LOL! Wish more people where like that these days. Me and my husband enjoy our new house and so do our grandkids! Lots of love to your team! God bless!!

Fantastic experience: I had a fantastic experience with Janesse. The responsiveness to my emails was impressive, and she was incredibly prompt in addressing my concerns. She went above and beyond by assisting me in communicating with the property owner to ensure my needs were met. Her professionalism and efficiency made a real difference. Thank you!

Fantastic experience: Recently, I had the pleasure of collaborating with Janesse, and it was truly exceptional. Janesse showcased remarkable professionalism and efficiency throughout the entire experience. My rental application was swiftly processed, and Janesse actively maintained clear and timely communication at every step. She consistently made herself available to address any questions I had, ensuring that every detail was handled meticulously. With Janesse's support, the entire process was smooth and stress-free.

Fantastic experience: I recently had the pleasure of working with Janesse, and the experience was outstanding. From start to finish, she demonstrated exceptional professionalism and efficiency. My rental application was processed swiftly, and Janesse provided clear and timely communication throughout the entire process. She was always available to address my questions and ensured every detail was handled with care. Thanks to her support, the entire experience was smooth and stress free.

Fantastic experience: I wanted to take a moment for the exceptional customer service I received. Janesse was incredibly friendly, attentive, and made sure to check in on me every step of the way. Her dedication and care truly made the experience outstanding. Thank you for going above and beyond!

Fantastic experience: Ive been renting my apartment for many many years already and when they bought the apartments i live at its literally been a life changing experience there so quick to fix my needs and makes me feel super appreciated to have them as my landlords I reached out to jennifer regarding certain things i needed work on in my apartment and she always replied never had me wait i wanna say thank you to you jennifer for always making sure my maintenance needs were always complete also THANK U BRIAN you did an awesome job on my tub and my doors super happy and I appreciate your hard work these past days thank u !!!! Keep up the good work

Fantastic experience: Meagan Dreese is one of the best parts of this company. If there is information, clarification or service that you need within the company she’s got it. This place is already amazing, it’s workers just as her make it all the more better.

Fantastic experience: This company has so many positive reviews. Corrinna is who I talked to. She was great help. Pointed me in the right direction. You can tell she enjoys her job

Fantastic experience: Since I met Jocelynn she impressed me. She is a kind person with great knowledge of the market. Jocelynn took the time to ask and get to know me so she could cater to the needs and wants and to see what would be best for me . She genuinely cares about the people she talks to and she the nicest and most professional person I’ve met. She made an impression just by greeting us when we walked into the door. Very thankful to be able to work with her and could not recommend her enough!

Fantastic experience: I had a remarkable experience with Janesse. She truly excels in customer service by attentively listening to my needs and addressing them with care and efficiency. Her personalized approach and prompt responses made the entire process seamless and enjoyable. It’s evident that she values her clients and is committed to providing top quality service. I highly recommend Janesse to anyone looking for a service that genuinely puts the customer first.

Fantastic experience: I called in and spoke to Jocelynn. She was super nice and extremely patient! I had many questions and she took her time to give me information on listings and how to navigate through everything. Jocelynn had such a positive attitude and great customer service, so thank you so much Jocelynn!

Fantastic experience: I called recently and spoke to Jocelynn she provided some very helpful information.She was super nice and helped me with everything I needed to know about rentals. And She gave some great feedback on how full out apps through the phone! Very helpful.

Fantastic experience: Great company overall! I spoke to Jocelynn and she did amazing at making sure all my questions were answered. Highly recommend working with her!

Fantastic experience: Jocelynn was an amazing help!! Super friendly and professional made me feel extremely comfortable asking her questions. Definitely recommend working with her and the company!

Fantastic experience: I am so thankful for the maintenance crew at Ascend. The techs are great and very responsive. Jenn the coordinator has been there every time we have needed assistance, even if it's after hours. Thank you to the team!

Fantastic experience: I had an amazing time working with this company! They helped me with any questions I had and any concerns that I voiced. I especially want to shoutout Jocelyn for her wonderful help. I was unsure if I wanted to collaborate with this company, but after meeting with her, I feel welcomed and know I will be in good hands.

Fantastic experience: I want to thank Jocelyn for her amazing service! She has been great help answering any questions I’ve been having, along with helping me with any concerns I have. I have enjoyed my time and feel comfortable reaching back out and working with this company!

Fantastic experience: Ascend Real Estate was so helpful and answered all my questions. Jennifer was the representative who I had the pleasure of talking with when I called. She was such a delight! She was able to help me out with the many questions I had and was very informative! Thank you so much to Jennifer and to Ascend Real Estate for helping me out today. A 10 out of 10 would recommend to friends & family, and a huge shout out to Jennifer’s customer service care, top notch and a well deserved five star rating! If you ever call in looking for information or even just have basic questions, I encourage you to contact Ascend and ask to speak with Jennifer, she was the biggest help. Thank you Ascend and an even bigger Thank you to Jennifer!

Fantastic experience: I had such a great experience with Jennifer Beason she was very professional and answered all my questions. It’s nice to have a friendly voice with knowledgable experience. Highly recommend contacting this business and Jennifer for customer service!

Fantastic experience: I had an excellent experience with Janesse while navigating my rental application. Her support was outstanding always responsive, knowledgeable, and genuinely dedicated to helping me through the process. Janesse made everything straightforward and stress free, answering all my questions and addressing any concerns with great professionalism. Her exceptional customer service truly made a difference. I highly recommend Janesse for anyone seeking assistance with rental applications or looking for top tier service.

Fantastic experience: We moved in to our house and felt so excited! But very soon after we had an emergency maintenance issue. Thanks to Jennifer we were able to get it resolved and not miss work or school for the kids! Thank you Ascend!

Fantastic experience: What a spectacular company!! The maintenance team at ascend is truly world class. Professional, Timely and Experienced. Thank you for taking such good care of us. Our entire family appreciates what you do Jennifer and Ascend Team!!

Fantastic experience: Big thank you to maintenance for helping us get our home repaired of a water leak right before a big party that was already planned! Jennifer in maintenance was there to help even after hours. Thank you again!

Fantastic experience: Ascend has been very good to me. Jackie helped me get my rental properties ready and rented. I recommend Ascend to anyone looking for a property management company.

Fantastic experience: Corrinna was such an enjoyable presence when I came into the office to ask questions. She had a great knowledge of the market and made everything easy to understand. Thank you

Fantastic experience: Janesse is such a lovely person and I HIGHLY recommend working with her if you get the chance. Her personality is filled with light and warmth and she makes you feel like a part of the family. She’s extremely friendly, welcoming and always comes prepared and I can’t wait to work with her again

Fantastic experience: I haven’t had much interaction with anyone but I must say the Maintenance team is amazing. Each time I had an issue Jennifer is right on it. She let you know what is going on from start to finish. The properties they managed are well kept, their office is nice and clean. Definitely a good rental company.

Fantastic experience: I will share my own experience at this place. Well Bakersfield weather is Hot just like Meagan D whom I had the pleasure of working with. I had a great experience and I will definitely recommend my fellow businessmen to Ascend. Thank you.

Fantastic experience: Corrinna at Ascend Real Estate and Property Management was an absolute pleasure to work with! Her professionalism, knowledge, and dedication made the entire process of finding the perfect property seamless and enjoyable. She was always responsive, attentive to my needs, and provided expert guidance every step of the way. Corrinna's warm and friendly demeanor, combined with her sharp understanding of the market, made me feel confident and supported throughout the experience. I highly recommend Corrinna to anyone looking for a reliable and exceptional real estate professional!