Main Street Renewal - Tampa

Fantastic experience: I’m very impressed with the service provided by the maintenance technician Demetrius Roberts They arrived on time, explained the issue clearly, and worked efficiently to resolve it. Their professionalism and skill really stood out, and they made sure everything was working properly before leaving. I truly appreciate the quality work and would definitely recommend them.

Fantastic experience: Yusniel Parra was great and prompt with his service. Very friendly and personable. Appreciate you!

Fantastic experience: Thank you very much axel for coming early and fixing our door .. he also gave us some tips and tricks we appreciate it

Fantastic experience: Marcus Garcia Was a Great technician help me get all my issues that I had on my rental property. Fix with no problems. Definitely recommend him to many more. Thanks again

Fantastic experience: Axel came out the next day and not only did he take care of our broken A/C that had not been working for a couple days, but he also educated me on what to look for so that we don’t have to suffer sleeping in a home at 83 degrees F. I am so grateful. He was professional, kind, and courteous. Best service I’ve ever received in a rental. I highly recommend Axel for recognition and promotion. This is the kind of customer service one only sees in movies. Thank you Axel!

Fantastic experience: Had a plumbing issue, yusniel did an amazing job! Best part about MainStreet is their maintenance staff.

Fantastic experience: Yusniel Parra did a fantastic job unclogging my shower drain . Very professional and satisfied with his work .

Fantastic experience: Yusniel parra helped out with a leak in the shower. He’s very friendly, works quickly and efficiently! Thanks so much

Fantastic experience: Demetrius, did an excellent job. As we just moved in two weeks ago, there's a lot of things that have to be addressed.And he explained everything to us on how to open up cases making a list of minor issues the by getting them all together one person can fix them all. He was very thorough, very conscientious extremely nice total professional. He xplained everything he was doing and is following up with the issues.excellent job.

Fantastic experience: Demarcus was super nice and helpful for my mom and I !! Thank you!! Demetrius was so helpful and kind. Thank you so much for your help !

Negative experience: I've been renting from these guys for 2 years tried explaining that my family is currently going through a hardship this company has no sympathy i get it they are a business and need their money but everyone are bad tenants they could at least let you set a promise date within 10 days or something other than sorry and good luck great way to make people enjoy who their paying

Fantastic experience: Yusniel parra did an amazing job cutting my tree. Highly recommend

Fantastic experience: Axel is AMAZING!!! Treated my family like his own, could not recommend him enough!

Fantastic experience: Yusniel Parra very fast and friendly got the garage door fixed and adjusted so it doesn’t close as hard so it won’t happen again.

Fantastic experience: Great work awesome person, highly recommended and hope to continue having him as our maintenance man.

Fantastic experience: Christian was very attentive and helped me resolve my issue. He was very friendly and knowledgeable He took the time and explained the situation and got the job done quickly and effectively. Thank you

Fantastic experience: Demetrius did an excellent job and really quick. Great customer service skills and hands on. Thank you!

Fantastic experience: dwan did a wonderful job he fixed my crack toilet and took his time to make sure my family was good if anything ever was to happen again that needs to be fixed please send him again soo sweet and Polite

Fantastic experience: My maintenance technician Kingston was very informative and extremely helpful. I would recommend his expertise to anyone.

Positive experience: 5 stars for our maintenance technician Felix Escobar was very quick and friendly and was able to fix our issue. Mainstreet Renewal as a whole is a headache and slow to respond when issues arise, often attempting to rely on the tenant to fix issues themselves or bandaid fixing the issue, despite the ludicrous amounts of rent money they receive.

Fantastic experience: Reinier and Marcos came to address the forming of mold in my bathroom. They removed the mold & also replaced screws that was missing from my back door. Thanks! Great maintenance men

Fantastic experience: Felix did an amazing job diagnosing and repairing my hot water heater! ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Christian was very attentive and helped me resolve my AC and stove issue. He was very friendly and professional, and got the job done quickly and effectively. Thank you again!!

Fantastic experience: Axel R is a professional in his profession. He knew exactly what the issue was and tackled it like Lawrence Taylor. He even educated us and explained how things work. He shared safety tips too. I enjoyed his personality and ease of explanation. Definitely certified with robust knowledge and wisdom. I would recommend him to other people with 5 stars. Not only is he an expert but he puts a smile on your face, which, is an added star. A full package kind of guy, he’ll fix your central air unit and your day, month, year in one visit. Great job Axel R.

Fantastic experience: Yuesniel Parra did a great job at getting my sink to drain. Friendly service as well.

Fantastic experience: Felix Escobar Was great! He quickly evaluated and repaired my shower faucet.

Fantastic experience: Reiner & Marcos came promptly to repair the issues we had with our new home. Extremely friendly and professional! All repairs were done in a timely manner and with smiles on their faces! Thank you both!

Fantastic experience: Yusniel parra Very welcoming & answered all questions. Explained maintenance & work orders in detail so that it was easy to understand. Overall very nice experience! Thank you for your help!

Fantastic experience: Axel and Christian did a great job repairing my fence. They were professional, friendly, and worked efficiently. They took the time to show me what they fixed and made sure everything looked good before leaving. I really appreciate their hard work!

Fantastic experience: Reiner Gonzalez y Marcos Garcia was a lot of help and super friendly! Taught me some new things I can do on the Rently app. They're great!

Fantastic experience: We discovered a leak at our home we're leasing.Mainstreet sent our a technician name Yusniel. He found the leak and showed us why it was leaking. Then he had to replace the stainer, and the missing washers that wasn't there before. He had to replace a few other parts as well. We're very happy and he was very professional with how he explained everything. Thank you Yusniel

Fantastic experience: Christian and Demetrius were very helpful in addressing our AC issue. They provided prompt service and were so nice and professional. We appreciate their attentiveness and prompt service.

Fantastic experience: Rainier & Marcos were great! Fixed our issues with no problems and got everything working again! Best maintenance crew out there!

Fantastic experience: Yusniel Parra came today and was very helpful getting my irrigation system up and running. Very polite and professional

Fantastic experience: Don was great, fixed our light fixture in no time and changed out the type to make it easier for us to change the bulbs out in the future!

Fantastic experience: The work was so good, Kingston. The young man who fixed the roof did an exceptional job and was very fast. I think the company should give him a raise because he's very good at what he does. Thank you so much, I appreciate it.

Fantastic experience: Yusniel Parra did a great job fixing our irrigation system. I would recommend Yusniel to anyone that’s needs irrigation work done.

Fantastic experience: Yusniel Parra did a great job assessing and fixing the problems that had occurred, he was very professional as well

Fantastic experience: Demarcus came very quickly and fixed our fridge! Also very quickly. So friendly and easy to work with. We appreciate him so much!

Fantastic experience: Tony Scott is THE BEST maintenance provider with Main Street. Kind, knowledgeable, quick, quiet, clean - everything you could ask for. 10/10 for not only addressing issues but properly fixing them vs a patch and a prayer.

Negative experience: I went to submit an application for a particular house for lease that I had just looked at after looking at 3 other houses that this particular property management had listed. The one I was looking at and wanted to put an application for my family checked off all the boxes. Before looking at the home, I was told that it was available to rent. When I got to the home to look at it, I was surprised to find one of their staff members was there putting some final touches on the house. My husband and I got home and went to immediately go fill out the application for the lease. Just as soon as I was about to start the application process, I got a communication from MainStreet that the house is NO longer available to rent AND the house was already under lease. Putting my cards together and knowing what leads to me to think they were trying to get me to sign up for higher priced lease. After the fact and looking back on what haapend....I feel like I was being profiled after the fact. The staff member that I surprisingly meet at this house kept saying "oh, if you just push up to this more rent you will get x,y,z features." I know for a fact that I was being profiled. The house that we wanted to rent is now still listed and matter of fact for a slightly lower price. MainStreet renewal you lied to us and have now lost someone who would have been a good tenant. Oh well, we found something else where they didn't profile us and is well within what we wanted to pay for a our monthly rent.

Fantastic experience: Had an issue with my water not being hot and the master bedroom had no electricity DON the technician came in and took care of us right away in no time (breaker issue), very respectful and a cool guy.my wife is happy with the work so I’m happy

Fantastic experience: Yusniel Parra was our technician today and was wonderful! Extremely quick and efficient and was in and out in less than 30 minutes!

Negative experience: If I could give 0 stars I would. Moving out process has been a headache, I went through and did any minor repairs needed (small picture holes patched and painted) and had a professional cleaning company come through and clean the house. Spent (350$) to have the house cleaned so I wouldn't be docked from my security deposit. When we first moved in the carpets needed to be replaced and cleaned. I requested this from the company and they denied me. I chalked it up because we had already signed our lease. Fast forward to moving out. 95% of my security deposit was taken and I was docked for cleaning and not "smooth" patches even though I had everything sanded and paint matched where the photos were hung. They said the carpets needed to be professionally cleaned because of staining. The carpets we're stained when we moved in and not cleaned as you can see in the photos from moving in. This company will do everything to take your secuirty deposit, even though you do your due diligence to document when moving in from the check sheet to photos then will not work with you and claim it was your doing.

Fantastic experience: Reinier was very helpful and respectful when helping with the maintenance needs of the rental property I just moved into. The conversations were great and maintenance issues seemed to be resolved then and there.

Fantastic experience: Yusniel Parra!!! Provided excellent service. Very knowledgeable and educated me on the issues he identified and FIXED! On his way out I explained to him that I needed to submit a work order on a door just needs to repaired again and without hesitation he stopped looked at the door and fixed my door before leaving. He could have easily brushed it off and left it for the next person to fix. I appreciate him for not leaving me hanging having to wait another week for someone else to come out and fix a problem he was able to do. Thanks! I appreciate your service.

Negative experience: Beware: MSR is *not* tenant-centric. If you enjoy or appreciate human-to-human transactions with local enterprise members, this agency is not for you. The standard to which the homes are maintained is minimal, and your deposit is harvested no matter how well you care for the home. I cannot, in good countenance recommend main street renewal to consumers at this time. I sincerely hope they get back to the standards and excellence of 2017, 2018, 2019 soon. Since 2020 things have truly taken a turn for the worse in the Tampa and Orlando markets.

Fantastic experience: Yusniel Parra came over and fixed our sink super fast, explained everything, and problem solved. Satisfied customer!

Fantastic experience: Did a great job fixing our concerns within our home our pipes were leaking. He replaced the pipes completely and our light was flickering and he fixed that as well. Very professional around me and my family as well! Reinier gonzalez

Fantastic experience: Yusniel Parra- Did an amazing job fixing our sink that was leaking. He was very informative and showed what he did. He also showed me that it was fixed by having water run so I could also see for myself that there was no leaks anymore. I appreciated the information provided from him! Great worker!

Fantastic experience: Azell came out and made sure I had water to take a hot shower tonight. Thank you so much for coming on short notice God bless you Axe.

Fantastic experience: I did a move in inspection with Ivan Rivera and it went great! No problems, he was able to answer all of my questions and he was very knowledgeable and professional. He said really wanted me to have an excellent move-in experience and it shows. I feel like I’m in good hands and I’m looking forward to my new space. Thank you so much!

Fantastic experience: Marina with MainStreet renewal was so enthusiastic and thoughtful. She gave me the best news! She made my day.

Fantastic experience: Dwan and Reinier were awesome. We just moved in and they went above and beyond to help us out with any and all issues I brought up. Made sure everything wasn’t working order before they left in any other issues I have Are being addressed by the right people Update: Ryan did a fantastic job helping us out today. He’s been by before and has gone above and beyond with helping me out with any issues I’ve had since we’ve been here!

Fantastic experience: I have worked with Marina and I have to give her 100 stars. I must’ve changed my application location a few times and each time she helped with grace and patience. Main Street and Marina hands down has had to be the easiest move transition I have done and worked with. Thank you to Main Street, Marina & Team

Fantastic experience: Marina was an amazing help in securing our home! All questions she had answers for and helped direct us through the process with ease!

Fantastic experience: Dwan and Ryan Williams was great! Excellent service and provided good information. Great work as well. Update: Ryan came today 1/26/2026 and provided excellent information and great work. Highly recommend.

Fantastic experience: Axel was efficient and kind he made sure my dishwasher was running and drain before leaving. He also temporarily fixed a damaged mailbox while I wait for them to send someone out for that request after someone ran into it and broke it.

Fantastic experience: Felix Escobar was absolutely great. He came and fixed all of our maintenance issues in less than an hour. First time I’ve ever had anyone come and finish same day. Very friendly and definitely knows what he’s doing. 5 stars, thank you Felix!

Negative experience: I would give 1 star to the maintenance workers that actually come out and get things done, but as a company in whole 0 stars. Very unprofessional when it comes to getting repairs done. I had to live months with a huge hole in the ceiling because of an old damaged a.c duct in the attic. Not to mention the mold from the moisture build up with three children living there. I would not recommend this leasing agency to my worst enemy.

Fantastic experience: Kingston…Very professional, and friendly. Was able to fix my water heater no problem. Greatly appreciated it.

Fantastic experience: Demetrius is absolutely amazing. He's very professional and always goes above and beyond to get all work orders completed. He did a great job!

Fantastic experience: After no heater during the cold front in Tampa. Reinier was assigned to come and service my unit. He was pleasant, knowledgeable, and efficient. Reinier is an asset and I appreciate him. Keep up the great work

Fantastic experience: Axel came with a friendly and professional demeanor. He went over and beyond my expectations. I am very happy!!!

Negative experience: Main Street Renewal is not a property management company you want to get involved with. I was renting a property that was being managed by them in September 2024 when hurricanes Helene and Milton hit, and they completely destroyed the house and everything in it. Not only did Main Street Renewal do less than nothing to help my roommate and me, but they tried to charge us for the following October and November's rent, which was horrendous considering the house was deemed uninhabitable after 4 feet of water came in and flooded and destroyed the house! When that didn't work out in their favor, they kept our security deposit, citing damages to the property! Of course there was damage to the property, there were two consecutive hurricanes that destroyed the house! The lease itself excluded acts of nature and God from our responsibility, but we would have to take it to court to fight them on it, which they knew, and losing a home and all of your belongings takes a major bite out of your savings (I also lost my job because of the hurricanes because I was working from home, and if you don't have a home to work from...) and if you don't have an income to keep paying lawyers, that is not something you can pursue. So not only did they try to ILLEGALLY CHARGE US RENT FOR A HOME THAT WAS NOT LEGALLY HABITABLE, BUT THEY ILLEGALLY KEPT OUR SECURITY DEPOSIT FOR THE RENT AND DAMAGES THAT THEY LEGALLY CANNOT CHARGE US FOR! All while knowing that we would have to sue them to get it back, fully taking advantage of a disaster situation to line their pockets to get back what they lost with no care in the world for what was happening to their tenants. If you are looking for a new place to rent, and you see these people's name on the lease, run, do not walk. No matter how nice the place might look, or how nice the incentive deal is, you will never see your security deposit again and you will be blamed for things that you had nothing to do with just so they can keep your money, regardless of what the lease says, and you will ultimately have to take them to court to rectify it. If that doesn't sound like a headache you want, I recommend you find a private owner to deal with, it is much less of a headache. And that is just the most recent and damaging of the things we had to deal with. There were data breaches with their payment sites, maintenance requests that were never answered, oh so many things to avoid this company with. Not done with them by a long shot. Just hoping more people will come forward about this company's abuse and there will be a class action lawsuit that can get rolling. PLEASE COME FORWARD IF THIS COMPANY HAS DONE ANYTHING LIKE THIS TO YOU. EDIT AFTER RESPONSE: This company has had several opportunities to rectify their error. I have provided them with photos, documented conversations as proof, their own lease terms, and a demand letter from my attorney stating all of the evidence where they were in the wrong and needed to refund my security deposit, and they still flat out declined to admit any wrong doing or issue the refund I was due. They are only saying these nice words so people will think that they have any semblance of caring, which they do not. The only thing they respond to is a lawsuit. I have already contacted several media outlets with this information, and I truly hope that anyone who has been negatively impacted by these frauds WILL COME FORWARD AND HELP ME PUT A STOP TO THEIR ABUSE ONCE AND FOR ALL. PLEASE COME FORWARD IF YOU ARE A CURRENT OR FORMER TENANT OF MAIN STREET RENEWAL. TOGETHER WE CAN MAKE THINGS RIGHT ONCE AND FOR ALL! LET'S BE THE SOLUTION TO THE PROBLEM TOGETHER, AND STOP LETTING THESE PROPERTY MANAGEMENT COMPANIES GET AWAY WITH THIS NONSENSE THAT FLORIDA LAWS PROTECT THEM WITH AND DO NOTHING TO HELP PROTECT TENANTS FROM!

Fantastic experience: Kingston was extremely professional, competent and polite. One of the best experiences I’ve have with a technician so far.

Negative experience: *****THIS COMPANY OWNS 1,000’s OF PROPERTIES. THEY DO NOT CARE ABOUT THEIR TENANTS!!!!***** We’ve been residents since 2020 and have gotten nothing but rinky dink service from this company. Always pay rent on time. Never had a problem. Our plexiglass window blew in from Helene. They never came out to fix it. Now, we are in the thick of hurricane Milton and our back window has blown in. After we’ve complained several times about the unsafe conditions of our home. This company is HORRIBLE. Do not do business with them!! **UPDATE A YEAR LATER** Our dishwasher hasn’t worked since August. After it had filled up with water and never drained, we spent hours trying to get the water out. The technician they sent out literally started our dishwasher, said he was going to come back, and never came back. The uprooted tree from Helene is now a 2 foot stump. Our paper-thin, plexiglass windows are still causing our home to be as non-energy efficient as possible in the Florida heat. Your electric bill will be out of this world and will totally offset this company’s “affordable rent”. YOU WILL PAY THE DIFFERENCE IN ENERGY COSTS!!! Our handle on our sliding glass door broke off. The maintenance people told me they couldn’t do anything because they didn’t have the right handle at Home Depot. So, you can’t order the right handle? We bought the correct handle and installed it ourselves. The screen door was on when we moved in. It fell off at some point and we asked to get it fixed. Well, we need a whole new door apparently. After our fence blew down, we realized the paint in the house needed to be touched up. No response. Just insanely lazy and unacceptable responses for this much money a month. Don’t rent with this company.

Fantastic experience: I appreciate the work Kingston did in my home. He was polite and very determined to resolve the issues with the hot water heater Thank you!

Fantastic experience: Axel is by far the best maintenance man we’ve had come to our domicile from MainStreet! He is kind and helpful and came with solutions to our issues! Even is having our door lock replaced because the last digital one broke and mainstreet replaced with a normal deadbolt which I called about at the time and was told that’s how it was going to be!!!! Probably same policy as only stainless steel appliances will be ordered and I’ve received a white stove and a stainless steel dishwasher…. Gotta love that luxury living at affordable prices! Sorry went on a tangent! Back to Axel! Awesome person please send him back for future work orders!!

Fantastic experience: Kingston at Main Street Renewal is great when it came to service. A very polite Individual both helpful and friendly!

Fantastic experience: Axel Rodriguez arrived on time and got straight to work on the problem. He was kind & respectful the entire time. Even has a little sense of humor . Would love if all maintenance men could work like him

Fantastic experience: Axel came to my house to assist with my leaking sink and he did a fantastic job. I was nervous to have a plumber come due to previous experiences I’ve had, but Axel made the entire process easy. He was so helpful and his lighthearted attitude really eased my stress. 10/10 service!

Negative experience: Very frustrated with this company ! I was told by a rep that I would receive a $400 credit and never received it. Service calls takes a very long time. No one seems to know what's going on when I follow up. Wasted so much time on the phone. As a business person, people want to do business with people they can trust. It's not all about the money. I need to depend on a company to uphold their word when it comes to business. We already have so much trust issues with all sorts of businesses. So if you're considering doing business with Mainstreet Renewal, make sure you have all the proof. Seems like they're trying to avoid paying the credit they said they would give. That's bad busines!

Fantastic experience: Yusniel Parra was my tech who came out. Whenever he comes he is always very professional, knowledgeable, and explains what repairs are needed and why. He goes above and beyond tp fix any repair himself and is always very pleasant. Thanks for always providing great service!

Fantastic experience: Kingston was very helpful. Did everything possible to help us. Polite knowledgeable and was able to explain and answer our questions.

Fantastic experience: Kingston was great. Very communicative repaired our lock fast and gave us a walkthrough of our new lock

Negative experience: ZERO STARS - This agency’s conduct reflects a serious failure to comply with fundamental landlord-tenant obligations under U.S. housing law. While the agency was attentive prior to lease execution and receipt of funds, its responsiveness and accountability significantly declined thereafter. Our rental property suffered a serious plumbing failure, including two toilets overflowing, both showers clogged, and raw sewage backing up into the master bathroom. Under § 83.51(1), Florida Statutes, a landlord is required to maintain the premises in compliance with applicable building, housing, and health codes and to ensure the plumbing and sanitary facilities are in good working order. Sewage intrusion constitutes a clear health hazard and renders a dwelling unfit for human habitation. We provided immediate notice through phone calls, formal maintenance requests, and repeated follow-ups. Despite this notice, the agency failed to take prompt action or to treat the issue as an emergency. Florida law does not permit landlords to delay remediation of essential services based on arbitrary internal timelines. Under § 83.56(1), a landlord’s material noncompliance that affects health and safety requires timely correction. Our house is uninhabitable. Our young girls were forced to use a pot . In a medical emergency, EMS responds. However, we are forced to breathe FECES while we sleep, because their definition of an emergency is 24-48 hours!! We pay close to $2,500 monthly, while we have had issues from day 1. When we requested temporary lodging due to the uninhabitable conditions, the request was denied solely because the request was too “new,” despite the severity of the hazard. The agency also failed to provide a lawful and secure method for emergency access. They referenced an automated entry system that had been inoperable since shortly after move-in and never repaired, then suggested that we leave a physical key unsecured, creating obvious safety and liability concerns. This cruel and wicked conduct raises grave concerns, where conditions are so unsafe that continued occupancy is unreasonable. We expect full compliance with Florida law upon termination of the tenancy, including the proper handling and return of our full security deposit pursuant to § 83.49, Florida Statutes. Prospective tenants should carefully consider whether this agency is willing or able to meet its statutory duties once rent has been collected, particularly when serious health and safety issues arise. I would rather take my family to a shelter, than continuing to PAY these crooks!!!!!!! They should be ashamed of themselves, but they are a billion-dollar company, so of course, accountability does not exist.

Fantastic experience: I had maintenance done by Felix today and he fixed all of my work orders in one hour. Super friendly and helpful :)

Positive experience: The quick response to maintenance issues is very comforting. My rental is very nice and my family is really enjoying our rental.

Negative experience: Absolutely horrible. Their properties are in shambles. They don’t respond to service requests. Their utilities are always breaking leaving the tenant to fend for themselves. Highly would NOT recommend

Fantastic experience: So what can I say this guy was awesome he made sure my family had water pressure throughout my home. Keep in mind multiple people came out and couldn’t solve the problem I was having for years until he came and resolved it in a few hours. I’m very grateful and blessed that he was able to do it especially during the holiday. Keep up the great work young man!!!

Fantastic experience: The technician, Kingston was very professional and friendly. He was able to resolve the issue efficiently with no problem.

Negative experience: We are on day 13 of our lease with Main Street. Our home has been inhabitable for 10/13 days as a tree root is completely blocking the main drain of the home. Main Street has had two vendors out to scope, but will not accept a bid to complete the repairs needed. We have 4 adults and 2 toddlers living in the home with no working toilets, showers, and no ability to do laundry or dishes. Raw sewage is backing into the home via the master shower. We are shuffling to and from gas stations to use the restroom and to and from a family's home in north FL to do laundry and shower. Our request is escalated as of 7 days ago, but the repairs have not been made even still. We escalated a request for early termination of the lease given the circumstances, and we were rejected. We are unable to leave the home for a hotel as we have 2 adults working remote in the home and requiring their work stations to do so. Upon moving in, we also found that there was an over 700 sq ft discrepancy between the listed liveable square footage and the actual square footage of the home.. It is listed as 2200 square feet, but is only 1487 sq feet, per the county assessor. They have been made aware of all of this, but we have not received any communication or attempts to rectify this issue. The application and acceptance process was so easy for our cross-country work relocation; made it feel like this was supposed to be where we landed for the next year. Had we known... Going to be a long 12 months! I'd recommend locals stay far, far away from this company.

Fantastic experience: Great job by Kingston. He replaced our water heater just 24 hours after checking it. Communication and professionalism at all times. Very much appreciated for his work.

Negative experience: It’s so frustrating to have so many issues with a company that you pay your rent to. A pipe burst outside of my home and the water was running out everywhere. We shut the water off and I put in a maintenance request. The next day I called and explained I had to shut the water off in the home and I have small kids that need to use water. They said they would get someone out to fix it. No one showed up. The next day I called again and no one showed. I called Tampa water department and they came out but stated they could not fix it because it was the owner’s responsibility. Now we are 2 and a half days without water. I called a plumber and they fixed it for $300. The 3rd day. They came out and it was already fixed. Now they saying they can’t reimburse me or credit my account. I suppose to wait 3 days for you to come and fix my water and I have kids. The dishwasher went out. Maintenance scheduled for yesterday and no one showed up. But if we were not here they would charge me $100 for a no show. Who is going to reimburse me when they don’t show. Absolutely unacceptable behavior from this company.

Fantastic experience: Ivan Rivera was extremely helpful in getting our lock fixed. He went above and beyond and stayed until everything was completely set up.

Fantastic experience: Mr. Yusniel Parra gave excellent service of our dishwasher and while he was here, he also fixed a door that was off the hinges and my sink that had very low pressure! I greatly appreciate his service today! Thank you Niel!

Fantastic experience: Felix Escobar was very friendly, professional, and experienced maintenance tech. He was quick to resolve the issue in my home. Thank you Felix!

Fantastic experience: I guess 3rd time is the charm! After several failed attempts and even a no show from another contractor. My sink is finally fixed! He even helped put my pantry door back on. 10/10 would recommend. Thank you Demarcus!

Negative experience: It’s only been a month since I’ve moved into a mainstreet home and it has already been so disappointing. The home was not clean prior to my move in, carpet was full of pet hair along with the baseboards windowsills just every where it took me weeks to clean. We discovered mold on ceilings walls and baseboards and issues with sink clogged. The mold was addressed promptly which i’m happy about however im still having plumbing and high humidity issues. It has been a full week since making another maintenance request (sink was “fixed” but same issues arose days later and it hasn’t even been acknowledged. So it’s been a month of not being able to properly use my kitchen & the back up is disgusting. These homes are priced way to high for urgent issues not to be addressed promptly. EDIT TO ADD: I wish I could leave a million reviews it’s very sickening how this company operates so dishonest, does not honor terms of lease agreement, poor communication PLEASE RUN!!!

Fantastic experience: Kingston Cole was the maintenance man that came out to repair my air conditioner, my garage and the electrical outlets. I’m a new tenant. He was very nice, polite very professional. He explained any questions that I had to my satisfaction.

Fantastic experience: Yusniel Parra was great, fast and very professional he went beyond to make sure the job was done correctly as always. Thank you.

Fantastic experience: Felix y Reinier did an amazing job fixing my AC very quickly. They deserve a raised.

Fantastic experience: We've had an issue with our lock for a while now. Felix replaced our lock. He was very fast and efficient. He made sure it was working correctly before he left.

Negative experience: It's one of the worst companies to rent from. I haven't had a working toilet or shower in the last 48hrs and counting. They customer service is trained to deflect and you could never reach the people that's in breach of the contract about getting you somewhere liveable temporarily. They do things like this cause it's hard to just up and leave when you've planned your living around the area. I will not rent with this company again

Fantastic experience: Dimitrius really was so helpful and thorough when he came to fix something. We appreciate his attention to detail and quick handiwork. Thank you!!

Fantastic experience: Demetrius Roberts did a great Job and he took care of the master bathroom the right way. Thanks for taking care of your customers.

Fantastic experience: Yusniel Parra was great when came out today. He was very informative and helpful about my concerns.

Fantastic experience: Been dealing with main street renewal for a few years. I can’t say I’ve had the best experience with them at all but I can say I had a great experience dealing with their Tech Demetrius. He came & quickly evaluated the issue & had the problem solved. Very professional & got the job done.

Negative experience: Had a very difficult time getting in touch with the leasing office and overall had a poor experience. I was looking to rent a property and was accepted to sign a lease, which had incorrect contact information on it. To be on top of it, we reached out immediately and asked for them to change this and had a support ticket put in but never did anything to fix our contact info. I and the other tenants tried contacting the leasing team via phone, email, and text to just be told our support ticket was “being looked into” only to have the property closed and signed with others. It’s quite frustrating to know that we tried to be urgent in getting this information fixed because we understand that the property is not taken off of the market until these documents are signed, but our needs unfortunately weren’t met with urgency or care leaving us with no answers, no fix in our lease, and no property. If they know that the lease modifications are time sensitive, they should at least treat these requests with SOME sort of urgency. Will probably never pursue through this rental company again.