Cushman & Wakefield Property Management

Experiencia negativa: Employees are unhelpful and are even rude outside of work.

Experiencia negativa: Worst company. Can never contact anyone as they do not answer phones or return voicemails. They are illegally keeping my deposit that was formally approved when my lease was finished. It has been past 30 days and this is illegal.

Experiencia negativa: I have made multiple attempts to contact Cushman & Wakefield regarding inaccurate eviction reporting connected to my rental history. I was never removed from the property and did not move out until years after the alleged date being reported. Despite repeated calls and emails requesting correction and proper ROJ filing, I have received no response. This error is actively affecting my housing opportunities. I am requesting immediate communication and corrective action.

Experiencia negativa: I lived in an apartment that was at the time managed by this company (Old Shepard Place), they since have gone under new management. Despite issues with organization/management during my stay, I did not have any major problems and moved out in January 2024. I had paid my final bill on the portal and provided my forwarding address as well as email and phone number to the office and I never heard anything from them. Now, a year later, I am getting calls from a debt collection agency saying I did not pay a final bill. I have no idea if this is legitimate or not and see no balance on my portal and have never gotten a notification from this company. I have been trying to get in touch with anyone from this organization over the past week and no one has returned my calls. Extremely unprofessional, beware.

Experiencia negativa: I’ve been trying for several weeks to reach Cushman & Wakefield about an unresolved health and safety issue in my apartment. I’ve called, emailed, and left multiple voicemails. Agents are consistently unavailable. It’s frustrating to receive no response at all, especially for a health-related concern. The lack of communication has been unacceptable and deeply disappointing.

Experiencia positiva: Pathetic company as they have no resources for residents of their managed properties to reach them when there are serious issues arise and the property manager is the problem

Experiencia negativa: My apartment is in bad condition, someone is stealing mail and breaking into cars. Leasing office is very difficult to speak with. They won't repair apartment because the foundation is shifting. Now I'm being threatened to be kicked out near holiday times. I hate I signed my lease. Been up just crying because this is my first apartment. I was just told to have a great weekend and you place a 10/30 day notice to cure or quit when my rent is always paid on time been living here for 5 years this is a nightmare

Experiencia negativa: I will not be recommending another client to a Cushwake property ever again. Three months ago, I placed a friend of mine into an apartment at 4600 Ross. The manager there, Kendrick Harris, is the most unprofessional property manager that I have ever had to deal with and not only ignored all communication from me as my clients representative, but also called my client to tell him I was misrepresenting him. There was an extreme lack of communication that caused me to only communicate with Evan, the assistant manager (who was actually helpful by the way). Different rates for units were loosely tossed around by Kendrick and it was impossible to get anything in writing from him. Once on the phone he told me that one unit qualified for 4 weeks free and I let my client know, my client applied and was approved. His welcome letter came back with a rate that did not reflect 4 weeks free. After having to drive to Frisco to the office and demand communication from this company, getting in touch with Brittany Todd RM (also helpful), we finally placed my client into a unit at a rate he felt was sufficiently discounted given the situation we had dealt with here. All the while, Kendrick did not speak to me on the phone but one time, did not answer my calls or emails, and only called my client one time to tell him that I was misrepresenting my own client and tell my client that he would send information that was never sent. Not only is this defamation, but any property manager wishing to gain tenants from other professionals in the real estate industry should be happy to work with Realtors versus telling our clients that we are misrepresenting them. Kendrick also repeatedly referred to me as an apartment locator, which is incorrect, and also told me over email in writing that I “probably don’t have a written agreement with my client anyway.” Why this company has continued to employ this person that is the most unprofessional person I have ever worked with is a huge question to me. Now, almost 3 months after placing my client in the property, I have yet to receive my measly 50% compensation (roughly $500) after dealing with this nightmare. I emailed Kendrick, Evan and Brittany - the GM, AM and RM to address that my company has not been compensated. Kendrick immediately emailed back and said the invoice has not been submitted to OPSTechnology(yes, RealPage, the company that was sued alongside quite a few property management companies for collusion). I sent my invoice and W-9 three months ago, this process should have already been over and done with. It was never communicated to me to submit my invoice to OPStechnology. I will be sure to disclose a summary of this story to future clients who may be interested in Cushwake properties as I will not want them to deal with the same headache that my previous client and I did.

Experiencia negativa: This has honestly been the worst management company I’ve ever dealt with. The office staff doesn’t answers or returns calls, which feels like they’re deliberately ignoring tenants. Since moving in, it’s been nothing but issues. They tack on over $150 a month in “amenity fees” and “homeowner dues” with zero explanation of what those charges even cover. On top of that, some of my electrical outlets don’t work and from what I can tell, I’m not the only tenant experiencing this. I work from home and rely heavily on electricity, so this directly interferes with my job. What makes it worse is that no one ever follows up about maintenance concerns, yet they never miss a chance to bill you for things you don’t even use. Living here has been so stressful that it’s taken a toll on my mental health. This whole situation is completely unfair, and I honestly regret signing this lease. I would not recommend Oakridge or any property managed by Cushman to anyone. They simply don’t care about their tenants, and you’ll be left to deal with problems on your own.

Experiencia negativa: This company states that the level of service that is provided is upmost importance, which is hard to tell. I’ve attempted to reach out via email, emails bounce back - I’ve called and left a voicemail, never heard back - I submitted a customer service request form on their website, never heard back. Update: They do not reach out to you once you submit their contact form. It’s been a week since their typical AI response and I’ve yet to hear from anyone.

Experiencia negativa: If I could leave zero stars, I would. Cushman & Wakefield is hands-down the most negligent, exploitative, and incompetent management company I’ve ever dealt with. I lived in one of their communities for two years and endured everything from dangerous electrical issues they refused to fix, to paying hundreds in bogus “amenity fees” for amenities that don’t exist, to never once being able to reach an office by phone. Their staff openly ignore calls, their maintenance team shrugs off serious safety concerns, and their “Lease Lock” deposit alternative is nothing more than a scam designed to inflate rent prices. But my experience pales in comparison to the horror at The Cooper apartments in Fort Worth, where over 800 residents were displaced by a fire traced back to management’s negligence. Families lost their homes, belongings, and stability overnight, and Cushman & Wakefield’s response has been silence. For over a month, residents have been begging for updates about their money and possessions, and this company has shown no urgency, no accountability, and no humanity. This isn’t just bad management — it’s systemic disregard for the people who pay them thousands of dollars every month. Whether it’s ignoring dangerous electrical wiring, charging tenants to maintain overgrown weeds, or abandoning hundreds of displaced families after a tragedy, Cushman & Wakefield has proven one thing: they do not care about their residents. If you value your safety, your money, or even basic human decency, avoid any property managed by Cushman & Wakefield like the plague. They are a predatory company that should not be trusted with people’s homes. Additionally, pay no mind to the AI responses they give to their negative reviews, which I imagine will occur on this exact review as well. They will not change until legal action has been taken to force them to do so.

Experiencia negativa: I’m a resident from Carmel villas in Denton Texas , the property manager released my personal Information to someone, I need corporate to get in contact with me as soon as possible , I been calling and leaving voicemails, emails without answer.

Experiencia negativa: Leaving 800+ residents without status updates, accommodations, or assistance for almost a month? Would not recommend Cushman & WakeField ever!

Experiencia negativa: they are a mess

Experiencia negativa: The fire at the Cooper in Fort Worth is not one off. This is part of a pattern of negligence and incompetence. We’re all at risk by Cushman and Wakefield and other companies like it.

Experiencia negativa: Tracy picked up the phone as a bold face liar. I called her up to tell her about an incident report from the police and she just kept telling me it didn’t happen bold face lying don’t waste your time talking to these people. Just sue them as fast as you can.

Experiencia negativa: If i could give them negative stars i would but than any stars given be an understatement. I have been a resident of The Gio( formerly The Giovanna) in plano for 6 years but never in my life treated to poorly as a tenant. The Apartment office has gotten worse in past year or so. I can only say good things about Ray who is the original leasing agent we went through to get an apartment. The rest I do not even want to make comments on may be you need to go and see for yourself. No smiling faces and whenever a tenant comes with a question they act like they have been given a big responsibility. Our apartment has been flooded twice in a month and most of our carpet in the living room and stairs got all wet. All they did was soak up the water change the pading and put the same carpet on and basically washed it with water. Worst part is our laundry room area where most of the water leaked from 3rd floor has mold inside of the walls which i have pics proof of. They cut a hole in the wall to let it ventilate. But after that they never replaced the sheetrock or did anything else saying they have done all the repairs according to EPA guidelines. The apartment office manager told us they did Discolorization with kilzed and treated the problem. Well that does not seem right. They have basically put band aid on the problem. Even after i emailed the pics to the management clearly showing the mold. Calling corporate office is useless since no one picks up the phone and that is why i am personally going today after work to pay them a visit. Anyone reading this review i can only warn you about getting an apartment here at the GIO. It is not worth the time and hassle to live here i guarantee that. Our neighbors downstairs also were flooded and they just moved here not even 2 months ago and they got flooded twice in their 1st month here. Come to found out they had termites as well. I am sick of dealing with the apartment office and their manager. They have done nothing but ignore the mold problem completely I dont think they have had a professinal come and treat the mold. All they care about is collecting rent money and tenants can go to hell. It was not even 10 days since flooding happened they have already rented the top floor to someone else without fixing the mold issue. We liked the location because everything is close by but now i regret extending my lease 6 months ago. I was thinking of staying again but after this latest experience i would not even recommend paying $100 to stay here if the tenant is being ignored for something that needs more attention and fixing. Warning to future renters please stay away from this place. Me and my family have been living in a hotel for past 10 days or so because air quality and moisture along with musty smell was making our throat irritated. My 4 year old never coughed like he does now since this flooding happened. I now have to take him and get him diagnosed for his cough. I am pretty sure if they open up the wall again mold will be found. I asked them initially to change the carpet and was straight away said no I dont know anymore if the carpet itself has mold underneath. They did nothing to address the mold situation. That is why now I have to drive to their corporate office to see what they plan to do about it. I only hope they are more helpful then the incompetency in the apartment office. Update: Went to corporate office and was met by Jennifer was very quick to respond to my concern. She sat down listened to what I have to say and was very understanding. Then got a call as soon as i left from their office from Deanna( the regional manager I think). I was happy with the fast reponse and was made sure my concerns will be met accordingly. That is the kind of communication and response i was expecting. For that i am changing my review for now since corporate took time to listen to me. Latest Update: Corporate response has been prompt. I am back in my apartment as of yesterday. From what I have been told looks like everything has been done.

Experiencia negativa: Do y’all even care about the people that’s staying in y’all communities? Do y’all check the voicemails or the tickets we submit online?

Experiencia negativa: This review is regarding the property “Luxia Craig Ranch” of McKinney TX. Within the last year, Cushman and Wakefield took over management of my apartments. 1) I gave proper moveout notice from this property and the moveout date was set incorrectly in their system. I was in contact with the assistant property manager about this concern well before rent was due. When my final rent payment was due, I was told that my account would be rectified prior to the 1st of the month, that never happened. I was basically forced to pay for an addition five days or rent due to her being out of office and not having anyone to cover her duties and responsibilities. 2) we were always charged for trash/valet trash but on multiple occasions trash was not picked up for the entire building, when we would go to take trash to the dumpster, the dumpster was often overflowing with large rats running around. 3) my final bill has been posted as far as property damages etc. I logged on to review these charges and pay my bill but there are erroneous charges being that the stove and the ceiling fan posted on my rental portal is NOT my apartment. My stove had coils and was clean! I also had brown cabinets NOT white. My window also did not have any hardware mounted and I had a clean ceiling fan. Pictures are attached for reference. Also in the picture they posted to my account you can see a truck parked outside the window with a traffic cone. There’s no way that’s my apartment because I was on the fourth floor. Beware because they will try to scam you out of money. I was also charged for small holes in the wall that were used for mounting a tv and pictures. Those would be considered normal wear and tear as they were smaller than the circumference of a dime. I am still awaiting a response from the company regarding proper billing of damages. I’ll return with an update. Update 3/20/25 The manager at Luxia Craig ranch adjusted my account balance from 457 to 337 AFTER I had already paid for damages. I am now waiting for a response and refund from this company. 4/10/25 I called payment concierge about the refund and was told they would reach out to their admin team. It could take up to ten business days. It has already been 15 business days. More to come

Experiencia negativa: I rented a property through Cushman Wakefield, and my experience was incredibly frustrating. The first year, the management was handled by Progressive, and communication was excellent. However, once Cushman Wakefield took over the second year, everything changed for the worse. They were nearly impossible to reach—calls and emails went unanswered, and we had to drive over an hour just to speak with someone in person. Despite being reliable tenants who always paid our bills on time, it took them two years to grant us access to the pool. By that time, it was winter, so we were unable to enjoy any of the amenities that were supposed to come with the property. The lack of responsiveness, poor management, and failure to deliver on basic services left us extremely dissatisfied. If I could give them 0 stars, I would. I would never recommend them to anyone, and I’m just relieved we eventually purchased our own property. Highly don’t recommend Cushman Wakefield at all costs.

Experiencia negativa: Update as of 2/25/2025: We have now been sent to collections for an address in this neighborhood that was not even our property!!!! They first tried to say it was an apartment complex then called back after cussing me and said that I admitted I lived in Oak Ridge so it is my debt?!? I tried to explain and provide proof that it was not my address but they started calling names so I hung up. The nightmare continues!! Been a nightmare since they took over in December. No communication and are holding 5K!!! As of 3/14/2024 we lost a property we had signed a lease with bc they could not get in touch with Cushman and Wakefield to get a basic VOR. Update. We finally moved out but now we keep getting random calls asking if we have moved. We were out at the end of last month. We never did get a VOR so we are now paying added deposit and rent bc they could not verify our residence status with Cushman. This situation has done irreparable damage to my husband and my finances as well as caused great distress. Oh and the complaints email address in the responses is not accepting emails

Experiencia negativa: Here, in the Denver area, your drivers have been noticed a few times driving 65 in the left toll lane within the 75 speed limit, when they can't be passed over, while talking over the cellphone. That's huge disrespect to other drivers and your prospective clients. Would never have business with you.

Experiencia negativa: Regarding Square9 in Denton: It's been 4 months since I moved out and still haven't received my deposit back. It took me 2 months to receive my move out statement after badgering the front office. The staff onsite are polite but the corporation is actively and unlawfully withholding my security deposit.

Experiencia negativa: Denied my application for no reason for an apartment in Denton, TX. I didn't receive any notification/email of my application being rejected. The property management refused to share any details or reasoning behind the rejection. This is pure racism and thievery.

Experiencia negativa: I received my apartment key to The Cooper Apartments on Saturday, October 26th, and upon inspection, I noticed several issues: the apartment was quite dusty, the shower head was loose, and the rubber seal on the shower door was coming off. I promptly informed the leasing agent, but unfortunately, I did not receive adequate assistance. I was told that the earliest someone could address these issues would be Monday, October 28th and it still hasn’t been addressed. Due to the apartment’s condition, I spent the night in a hotel. On the morning of October 28th, I returned to the leasing office to follow up. I was informed that a maintenance worker and a cleaning staff member would come to address the issues. However, I have been waiting all day, and no one has arrived. I have not moved any furniture into the apartment, as I am waiting for the necessary cleaning and repairs. It is concerning that these issues were not addressed prior to my receiving the key. Additionally, I have encountered difficulties with the staff. For instance, Reggie was unable to provide information about the valet trash can size or how to operate the coffee machine, and no one seems to know the pool code. Kimberly Flores was quick to respond when she needed someone to sign the lease but as soon as a lease is signed she stops responding. Michelle hasn’t responded to the email I sent her. Overall, this has been a very disappointing moving experience. I would appreciate your urgent attention to these matters as I am ready to leave this apartment complex!

Experiencia negativa: CW took over Pear Ridge Apartments in Dallas roughly 3 months ago. Their phones did not work and we had no maintenance for the first month, then they worked for a month, now they don't work again and they have been unable to get their internet up to par but they told us they are taking over our Spectrum accounts and will pay them, not Spectrum. That is just the beginning. CW threw a property manager right into the position with no assistant and dead phones, we were given notes on pur door saying "we run your property now", and now they are trying to renovate our buildings with no advanced communication. Never mind we have many people working from home who have no time to make arrangements for people powerwashing and chainsawing outside their windows. Either CW is inept at property management or they enjoy hiring people who don't know or don't care to know how to effectively run residential property. CW is treating it like commercial property and not showing any consideration for residents that live there. I have been happy with the property but cannot wait to get out now. I have not had this much trouble with a property management change before.

Experiencia negativa: If I could give no stars I would. I normally don’t even bother to take the time to write reviews on companies, but it’s been that bad. I moved into one of their properties this past Monday. Right off the bat the code to the door is wrong, and this is after it took several hours to get a hold of someone to forward me the code to begin with. Go back and forth playing phone tag for another 45 minutes and finally get the right code. Get in to the house and I quickly realize it is not the floor plan we agreed to. I talked to the management company and their response was more or less “Oh no, how did that happen? Do you still want to move in?”. This as the movers are enroute from several hundred miles away. Then I realize no utilities are turned on as they are suppose to be. No power, no water, no gas. So the movers had to move our stuff and put it back together via phone lights. To their credit, they did get the power turned on Tuesday night. Only about 36 hours after the fact. As if all of that wasn’t enough, when the gas technician comes out to make sure everything is working he realizes the water heater control module isn’t working. I submit an urgent work order and get a response a few hours later asking what the issue is. I tell them, they say ok, and then…nothing! I had to call the office AGAIN to get someone to tell me when I could expect the repair personnel. Like the last three times, I was told “we’ll call you back before we close to follow up”. Welp, they’re closed and the only thing I know is that someone is suppose to come to fix the issue almost 48 hours after they were informed we have no hot water. Besides all of the above, their communications is absolute trash. I have not gotten a response to my emails since I signed my lease agreement, extremely hard to actually reach someone by phone, if at all, and I had to talk to three different people about the same problem, none of which seemed to have any idea about the issue I had already reported. If I was paying a few hundred a month I would expect this low quality of professionalism. But a few thousand? Absolutely unacceptable. I would HIGHLY recommend you avoid the company like the plague.

Experiencia negativa: Why would Cushman and Wakefield care about there residents living in there so called Luxury apartments when they are getting there money anyways... I have had the worst experience with them with no follow up or real solution to fixing the problem at there Luxia Craig ranch location. Just excuses. I have lost my peace living at one of there properties - and I had to reach out to corporate to escalate the problem and I still get nothing in return. Very poor care about there property and from there managment team. If you want your peace of mind and be able to sleep go somewhere else!

Experiencia negativa: worst of the worst. Do not care about their residents, maintenance orders or overcharging residents for rent.

Experiencia negativa: Cushman and Wakefield took over management at my apartment complex, Pear Ridge, a couple of months ago. Before they took over I would have given the complex 5 stars. Because of them, I cannot continue recommending the complex. The rest of the one star reviews you see here are accurate. They do not answer the phone even during business hours, they say you should contact them online and then never reply, they don't answer voice-mails. I am moving out in September, and I went to my leasing office to ask for paperwork to provide my 60 day notice at the beginning of July. It has been over three weeks, and I have yet to get the paperwork. I am going to be livid if I am told I did not provide enough advanced notice, because I have had two office visits, sent four emails, and made three phone calls. On top of that, they took away the maintenance request option on the portal, so I had to ask the leasing manager to submit a request for a leaky sink. My sink has been dripping for a week, even after the leasing manager told me that they fixed it. At this point, I want a credit for my water bill. If you notice, Cushman and Wakefield leaves the same automatic message after every one star review. They probably don't even read them. It redirects to the same form that they never answer. AVOID this company!! I can't recommend Price Brothers enough- they were the management company who was here before, and their service was impeccable. Go with them instead.

Experiencia fantástica: Did a tour with Megan! She was so helpful. Would definitely recommend!

Experiencia negativa: If I could give ZERO stars I would. They never and I mean NEVER answer the phones. They ask you to LVM and someone will call you back but as you can tell no one ever does. When someone does by chance answer they transfer you and guess what …. No one picks up. We were over charged on rent in March and I mean by like 300 dollars over charged and it’s happening again this month. Not to mention they have the wrong address on our profile and the wrong pictures so clearly they don’t have a clue what house we are actually paying for. This is the worst company we have ever rented through. I have called and called and LVM after LVM without response. I’ve sent emails. Left reviews on Facebook. They have no care for customer service. DO NOT RENT THROUGH THEM!!!!! Save yourself, Progress and Tricon are far more attentive than Cushman.

Experiencia negativa: I was expecting a higher standard, level of experience and skills managing properties. Perhaps residential is a different standard than commercial. Impossible to get in touch with anyone other than in person. No follow throughs when they say something. Worst experience to date.

Experiencia negativa: Less than 1 Star. these people are absolute crooks and incompetant at simple math. The management at Champion attempted to tell me that there was mysteriously 400 dollars of utilities at move out. absolutely not.

Experiencia negativa: Thinks painting over black mold is acceptable at Capitol at Stonebriar. Towed my car while I’m a residence. Maintenance is horrific. I’ve left multiple messages regarding them painting over black mold as a license Texas Realtor, I know the laws and part owner of a construction company, I know the proper way to fix it. They won’t let me out of my lease without fees and towed my car this morning. Joke of a property management company. Requested to speak to their attorney multiple times and they discontinue communication but will not give me info. Will NEVER recommended this property management company

Experiencia negativa: Unable to reach a LIVE PERSON TO SPEAK WITH AND NO REPLY TO EMAILS !!! They are Trash

Experiencia negativa: This rental office never answers their phones or emails and they are 40 minutes away which is why I can just stop by. I’m trying to figure out why we were charged a late fee of $125? We had over $2500 worth of credit on our account before the 1st that was in there for rent, amenities, pet fee, and conservice. On the first our credit was automatically applied to rent/ amenities/pet rent and it left us with over $200 in credit (I could see it on portal) but now today the portal says we were charge a late fee. Nothing was late. Don’t want their mistake to affect our rental history. Plus I have yet to get a response on how to properly give them our intent to move out when lease ends. Stay away from this company, super unprofessional, unorganized, & will ignore every phone call/ email, or online portal request you submit.

Experiencia negativa: I have lived in the Willow Springs Development for 2 1/2 yrs now and getting anyone to return a call is impossible. My wife has been calling for 3+ weeks and has yet to receive a call back. The professionalism and management are lacking. We have turned in our 30 day notice, and can't move out fast enough!

Experiencia negativa: I moved into Arioso apartments in December 2023. The bathrooms are disgusting, don’t let them lie and tell you they will be fixed because I was told my roommate and I would have to fall through them before they fix them. The outdoor hallways and stairwells constantly smell of dog feces and urine. The outdoor area looks like a crack alley with debris and broken stair pieces just laying out. The gates do not work, do not believe the lie they will be fixed soon we’ve been here 13 months. They have transient men in hoods lurking around cars and of most recent my mailbox along with several others were broken into, placing my identity at risk as they stole my w-2 with my unredacted social security number and don’t try to call because you will not get a response nor will they return a voicemail. This place is not safe for women and children. If office management refuses to comply to Grand Prairie police, I will be pursuing legal action

Experiencia negativa: It is impossible to speak with anyone at Cushman & Wakefield. I have emailed, called, left voicemails etc. & I have not been able to reach anyone. Cushman & Wakefield took over my property in Dec 2023. I paid my rent in advance to my previous property management company. I paid my Jan 2024 rent on Jan 1st. To Cush & Wake they took my Jan payment applied it to December’s rent and now I have a balance. I emailed on Jan 10th when I noticed an updated balance. No response, I received a notice to vacate Jan 19th, I call the number posted no answer, no address to drive to, can’t discuss with anyone. I have 4 children in the middle of the winter & a disabled Veteran. It is highly likely I will hire an Attorney for this eviction court scheduled. The worst mistake Progress Residential did was sold to this company.

Experiencia negativa: Everyone please take legal action or come together for a class action suit. Go to the Better Business Bureau and Attorney General to file your complaint.

Experiencia negativa: Do NOT move into any Cushman & Wakefield managed property. This is the game Champions of North Dallas has played with my account:. They will send you a monthly invoice for utilities due to the complex including rent. However, after you move in, the utility information is not readily available, so you are billed in a later month. Since that month has passed, say August, it doesn't show on your October Bill even though they posted it in October, because that bill only shows current October utility usage. So you've underpaid the amount. Staff adds a late fee of 10%. But this doesn't appear on the next statement, nor does that utility amount billed two months late. So they keep adding a 10% late fee for a $70 or $80 bill you did not know you owed, unless you dig into the weeds of RentCafe, which is nearly impossible to read. You won't know until they put the eviction notice on your door. Nice people. Avoid. Search for Champions of North Dallas for further reviews.

Experiencia negativa: PLEASE NEVER LEASE WITH THIS PROPERTY MANAGMENT!!!! I am a resident at Forum Grand Prairie and had a bed bug infestation, I am so heartbroken and angry at how the property management is handling things I reached out to corporate on Wednesday 11/15/23 and was told I would hear back from someone within 24 hours it is now Sunday 11/19/23 and have yet to hear from anyone. This company just try to place band aids over severe issues (BED BUGS) and are not forthcoming with residents. This has been the worst experience ever!!!

Experiencia positiva: Nothing but positive thoughts. Love Santiago and Julie-always on top of any issues.

Experiencia negativa: Don't move here. Maintenance is a laugh, took 2months to get a used stove after oven went out and got one with oven temperature problem 75-100 degrees hotter. No pool for 3 years always the same excuse, pool will not pass code compliance, but they don't make repairs. Office staff turns over quite often, and seems unknowledgeable, for 4 months was told just pay your rent and some extra money on bills, but you didn't know how much utilities were. You get to pay 15.00 for community maintenance, still not sure what it is for, maybe for outside maintenance for make ready?

Experiencia negativa: I live at a property that Cushman and Wakefield took over at the end of 2022. It has not been a good experience. I like my apartment itself, but this company does not do a good job of managing the property. I don't blame the employees, I have had good experiences with most of them. But they seem to be severely understaffed, which is the fault of the company itself. It is virtually impossible to get through to the apartment's office on the phone, maintenance requests take a long time to resolve, and they do not communicate at all during the process. It is extremely frustrating to try and get any problem addressed in a timely manner, if at all. My air conditioner has been broken for 3 weeks now in the middle of Texas summer, which is ridiculous. Fortunately, management did get me a portable unit in the meantime which makes the apartment livable. But I have no idea when it will be fixed and I can't even get through to them to get an update. Cushman & Wakefield need to do better to provide their residents with a good living experience.

Experiencia negativa: Customer service hanged the phone when I was still talking.

Experiencia negativa: I live at Lavera at Lake Highlands, one of their properties. I contacted this management company to discuss/detail some of the main concerns that I have about living here. I think that this company has bitten off more than they can chew when it comes to property management. Things could be much improved at Lavera if they would address the issues and put the time and money needed into making improvements.

Experiencia fantástica: After months of my maintenance request not being fulfilled Kendric came and fixed all of my issues. Thank god for him because I was at my ends wit!

Experiencia negativa: If you live in one of the properties they manage good luck. I’ve tried to contact them over a year and a half about issues we have at the location we live and they never return your emails or calls. The people they hire to manage their properties are like revolving doors and can’t ever do their job right

Experiencia negativa: I have recently moved back to TX a few days ago. I was informed by another company that I have an “outstanding monies owed to Pinnacle now Cushman & Wakefield. I’ve called this company since Monday 01/03/2022 and and left several messages with no return call for multiple days. I never received my deposit from when I moved out. I had to sign a letter of affirmation because the property manager committed fraud. He charged m doubt my deposit so the company wanted me to state that. I DO NOT owe this company any rent money nor any monies for any other reasons. Honestly I’m still waiting for my refund of deposit. I’ve contacted them on Instagram and there is no other way to message them on there company website. So I had to leave a message where residents message for repairs ect. Calling goes straight to voice message at anytime of day. This is very unprofessional for a company not to respond to voice messages or even have an email contact on the website. All of this states red flags and needs to be reported to the BBB ASAP!

Experiencia negativa: I would never rent from any of their properties again . Absolute crooks. When trying to figure out where these extra charges came from I was just met with rude people on the phone . They don’t care about tenants and don’t fix things either. Loved with unsafe conditions for months and made me pay to fix it at the end .None of their locations are worth it

Experiencia negativa: Can't get a rep on the phone to tell me how I owe them and I completed my lease gave 60 day notice and followed up 30 days after I moved out to ensure everything is good but I'm being charged for a broken lease. I've emailed the credit bureau the proof of it though!

Experiencia negativa: Pinnacle property management and Hunters Glen Apartments in Plano are the true definition of slumlords!! They don’t even deserve one star Should be able to give negative stars! Maintenance response is a joke you’re told to submit online if it’s not an emergency and if it is you have to leave a voice message and no one ever calls you back. When you call the office to complain you get told well they’re busy they’ll get to you when they can. There has been ongoing hot water issues for at least a year and of course when the winter storms hit we lost hot water February 15. They didn’t address the situation until February 16 in the afternoon with an email. They tried to blame the storm but us tenants knew better. They would not update us in a timely manner kept making excuses and hollow apologies and then told us not to call the office to ask about the situation. The hot water was finally “restored” on March 3 late in the day was finally sent an email stating late on March 4 and then they shut it off again that evening with no notification!! They expect their rent on time paid in full but yet were to live with these conditions and not be upset and not be offered any type of compensation! There are numerous other issues because they don’t fix things properly or bother to do any updates. Steer clear or you’ll regret it just like I did Can’t move out of here fast enough this month!!!

Experiencia negativa: Terrible management overall top to bottom from corporate to my residence at Monroe Apartment properties in Dallas. I have called numerous times during open hours and no one EVER answers. Have have yet to receive any callbacks.

Experiencia positiva: Pinnacle recently took over our property.

Experiencia negativa: These folks don’t never answer their phone! This is ridiculous!

Experiencia negativa: Awful management! I unfortunately rent an apt in Washington state from them! Im disabled & was injured due to lack of maintenance!!! NOBODY WILL CALL ME BACK & NOBODY WILL FIX MY APT!!!!!

Experiencia negativa: I am a previous resident at Flatiron District and am very dissatisfied. I had to contact them about my move out statement because I never received a correct itemized move out statement because they were going through a management change which they even told me over the phone that the statement never went out. According to the TAA agreement I am to receive a correct statement within 30 days of move out. I never received it. I called and spoke with someone in the office and the corporate office and was told this would be taken care of. Today I go to apply for another place and I have a past due balance that has gone to collections. I called many people and they told me they cannot talk to me which is incorrect. They owned the balance so they have the ability to show and send proof that I have a zero balance. This is in fact ILLEGAL since I never received a correct itemized move out statement and they technically owe me money according to the TAA agreement. They want to give me the run around but I am in fact a property manager myself so I know how it works. Pinnacle and flatiron this is illegal.

Experiencia negativa: Definitely disappointed with the lack of customer service this organization has provided across the board. I am trying to get Lease this appartment since last two weeks the manager of the Apartment she very horrible she told me to do this to do that and I did everything she need. proof my income and my husband income now She said this is not acceptable. Her name : Senada Masinovic with Mallory Appartment in Richardson

Experiencia negativa: I’ve been living at Paxton Apartments for 4yrs. Inside the apartments looks great but the maintenance and management has to step up a lot more. In both bathrooms is a massive water leak coming from the A/c unit above the tub that is hazardous an has been going on for several months. I’ve contacted Brianna & Kendrick in the office to fix these issues an it’s like pulling teeth. The lies that comes behind every word that’s spoken is ridiculous .Taking the time to call corporate is even worst. I’ve left voicemails, emails, sent pictures to Kendrick (management) at PAXTON APARTMENTS along with having him come to the apartment to see for himself an still no A/c guy came. I try calling everyday but no answer. I was told to leave a voicemail because they are busy. Busy doing what? He says the Paxton are 98% full occupancy but also full of problems. The mailboxes has been broken in (3x)an the third time I guess they said forget it. They request that you drive to the post office to pickup mail. The front gate has been broken since EARLY MARCH. Parking has gotten worse. The towing company tow when they feel like it. It’s trash all around the property grounds, dog poop EVERYWHERE, Smoking weed and drinking beers in the back parking lot at late hours of the night. Just keep this in mind OUR MANAGEMENT LIVE ON PROPERTY SO I KNOW THEY SEE THIS ALSO. I know management will reply with a concerning email (lol) but how about you CALL me back. PAXTON APARTMENTS UNIT (3206)

Experiencia positiva: I’m going to revise this review... things are improving.

Experiencia negativa: I have called you all several Times. It's been over 30 days and have not received my secure deposit. I called the office of where I reside (flatiron district Austin Ranch) I was told it will mailed out August 6. It is now September 2. Your company has ruined this once nice complex

Experiencia fantástica: I am so thankful for Emily and how she helped me with a problem I was facing. She was understanding and acted quickly.

Experiencia positiva: No customer service, awful management. Horrible communication. You put in a service request, nothing happens. Office workers don't care. You only get things done by leaving a bad review here on google. Update: got a call from the regional office

Experiencia negativa: DO NOT RENT HERE, property management is terrible, horrible response time when you have issues and no ownership in this property. Thousand Oaks across the street has better prices, better management and the units are not falling apart. We have been dealing with the same issues for over a year, their office number goes to voicemail, emails are not read. Save yourself your time and money, the property manager here is terrible.

Experiencia negativa: This company manages the apartments in Rowlett, TX. Harmony. They have yet to return my refund for the application process. I know that its probably not a lot of money to them but it is to me. WHY! are they giving me the run around about money that they took out of my account for the application process. This is horrible!

Experiencia negativa: I live at Champions North Dallas, and shot out of bed last night, around midnight, to the unmistakable sounds of gunshots... again. This is the second time, in less than three months. Not fireworks. Not cars backfiring. GUNSHOTS! This is simply unacceptable.

Experiencia negativa: If I could give them a zero star I would.I called this offfice to complain and ask for my money back for my deposit only to be given the run around by Laura and Jennifer.Its obvious Cheryl does not care to return phone calls or respond to emails because she has yet to respond to my emails.Do not waste your time applying to any of this companies properties because they will literally tell you that your approved and then turn around and tell you that you are not approved a few days before you are scheduled to move in.

Experiencia negativa: Never can contact anybody no calls returned

Experiencia negativa: i live in Rosemont at Sierre Vista Apartments on scyene rd and its sad the situations that go on not only to this area but other properties'The burgularies,the shootings,the fires.no good of security if thats what its even called.Just over 4 or 5 months ago finished painting the apts and ive been here almost 11 years and now they decide to paint and put up cameras< Really and still no lights on property where its needed.murders have happened.No official notices sent out to residents of anything thats going on in our community on the property by old or new management. News Media is the only source us as residents have.Is it All about the MONEY with Pinnacle and Nothing about the RESIDENTS!!!!! the

Experiencia positiva: Since Pinnacle has taken over management of Forest Ridge Apartments in Knoxville, TN, things have really gone downhill. Numerous long terms residents are leaving and there are multiple vacancies. I have multiple grievances with this company, but my most recent one was when I moved. It is Forest Ridge's policy to send unpaid bills to collections immediately upon vacating an apartment (for me, this was one day after my lease expired). I had never had a late payment or been sent to collections before my unfortunate decision to rent an apartment at Forest Ridge. The worst part is despite providing updated contact information, Forest Ridge did not even attempt to contact me. They also did not show up for their scheduled walkthrough, and I had to call them multiple times to even find out what the charge was for (several weeks later). What was even more perplexing was the apartment was in good shape when I left. I even paid a $200 cleaning fee in advance just to make sure no issues arose. I come to find out they claimed my fridge was dirty and decided it would be more beneficial to buy a brand new one and try to push the costs off on an unsuspecting tenet. Even worse, the old fridge was nearing the end of its life and could have easily been replaced with a newer used version for less than $200. Instead, Forest Ridge decided to purchase a brand new $850 fridge and damage my credit. It appears to be corporate policy to charge off accounts to encourage tenets to pay quickly to avoid further damage to their credit. I will avoid all Pinnacle properties from now on. Edit: The regional manager Angela Morris did get in contact with me and was quite pleasant and reasonable to deal with. While I am still disappointed with how my apartment complex acted, I do appreciate Pinnacle taking the time to find a mutually satisfactory resolution. I have updated my review to reflect this.

Experiencia fantástica: Stella Rodriguez de la gerencia Siempre muy amable y atenta a lo que los residentes necesitan .

Experiencia fantástica: I live at Primrose, I must say that I did not think that I would love it as much as I do. The property manager is AWESOME!!! and unlike some of the issues that I have read about on the post I am happy to say that I CAN NOT RELATE. If my husband and I go to the office for any issues in the apartment and it has not been a lot I can truly say that the issues are fixed between 24-48 hrs at the most and even the same day sometimes. The property is Beautiful and kept clean at all times. I can't say enough how wonderful it is to have peace and quite at night with no loud music and from what I can see everyone gets along and we are a family everyone tries to help each other and from where I moved from I can say that I live the bad and the good as far as apartments and this is good could not wait to renew our lease. Check out Prime Rose on Highland Rd. Dallas, TX our manager is Melissa and I can truly say she loves us all.

Experiencia fantástica: I live at Bent Creek & love the management!

Experiencia fantástica: I love living here at windsor court apartments here in Lewisville they are so sweet and it is so quiet here. If we ever have a problem in the apartment they fix it right away. I am very satisfied with the service here and look to be staying long term thank you sheryl fine

Experiencia fantástica: Moving is always such a stressful, life changing event but I can honestly say that the pre-move has been great! Stephanie and her team at the Capitol at Stonebriar have been on point answering each question and addressing every concern I’ve had from the first day I toured the property. My move-in is scheduled for next week and I have no doubt that things will go smoothly. Take care of the customer while coming together as a team and the rest will take care of itself. I think they’ve nailed this pretty well!

Experiencia fantástica: Loye Willis and Likoya McCune at Fountain Pointe Las Colinas both provides great customer service and go over and beyond to resolve any questions and/or issues. They are very professional individuals, helpful and friendly at all times. Their service played a part in my decision to continue to stay at the property. Thanks for everything you guys! Keep up the good work!

Experiencia fantástica: I’ve lived here a couple of months now and am really loving it. I lived at colonial reserve down the road before, and these(Fountain Pointe) really are a step up. They are much cleaner and more modernized. Free yoga and exercise classes, and the apartments are quiet so far. Likoya at the front office has been so helpful with anything that has come up. He helped me when I was deciding on apts and was so likeable and attentive. The other two people I have seen there, the manager and another woman, were also really nice when I have spoken to them. Highly recommend these! I read the reviews before moving in but didn’t feel too concerned. Have not seen a single bug..one of the biggest reason I wanted to pay for nice apts!

Experiencia fantástica: I gave this review five stars to the phenomenal leasing agent Likoya. When I called and spoke to Likoya, I advised,” the two units I was interested, what time I was going and I needed to be in and out.” Likoya had the keys ready for me to see both units. He had me sold as seen as I seen the second unit not to mention the spin the wheel for waived application, administrative fee or both! I went upstairs to complete my application, spun the wheel and landed on my application fee being waved. I was so eager on being approved and moving into “The High Rise” I have to say without having the please of working with Likoya I would have not moved to Fountain Pointe. Great customer service and sees the entire leasing process until the end even after move in date. If you’re interested in this property, definitely make an appointment with Likoya as he will take care of you!

Experiencia fantástica: Life at Primrose at Highland Meadows has gotten so much better since they changed the manager so, for that I want to say thank you Pinnacle. Melissa, Alberto, Chris and Cecilia are all so friendly and helpful. I really like the way they keep the property clean and the office is so inviting. I enjoy the activities that Miss Carolyn plans each week. The only negative thing I have to say is this is a senior community and we are all on a fixed income and yet they keep raising the rents. If someone could help with this I would be grateful. Your happy resident, Martha Steward

Experiencia negativa: Definitely disappointed with the lack of customer service this organization has provided across the board. No calls returned, lack of property upkeep and safety should at least be a top priority. I definitely will research the company thoroughly before committing to any agreement in the future and will share my experience with others. At least the employees are willing to speak proudly of the company right? Update: After filing out the service form from last week as requested... still no call back. Impeccable customer service I tell you, at least give me the decency to not lie about someone contacting me. Another update with photos of spiders and roaches and broken glass Still noone has reached out to me 7/17

Experiencia fantástica: The Managenent at,the Rosemonts @ Mission Trails Townhomes...Are very Polite & nice they greet you with a warm welcoming when entering the office & very helpful with assisting you with your questions or corcerns!

Experiencia negativa: I would absolutely advise you NOT TO EVER RENT WITH THIS COMPANY. Especially at Austin Ranch Flats. The management is out of control of its residents, it takes months to complete work orders. They are unorganized and unresponsive. They lie to their residents and issue them apartments that are completely different then the ones they show you. This company needs a rude awakening from their corporate office and I suggest it happens soon.

Experiencia fantástica: I’ve loved my eperience at Capitol at Stonebriar and the wonderful staff at Pinnacle Property Management, so much that I just decided to extend my stay! I’m moving units this month and LaCharra has made the process as smooth and seemless as possible! Thank you all so much for your amazing work ethic and for making my decision to stay that much easier. The entire office staff is just lovely and really and truly so helpful.

Experiencia fantástica: Pinnacle Management has done an excellent job with their 2803 Riverside complex in Grand Prairie. I have been a tenant there for close to a year and they have done great maintaining excellent facilities as well as encouraging a customer service oriented staff that focuses on the needs of the people. Every maintenance need I requested was done in a timely manner and I know I could always trust the staff with any needs I had. Great location next to the river in Grand Prairie with an outstanding management group. I do also want to thank James McCarther for his help with any of my questions and concerns and exceeding my expectations for what is a manager.

Experiencia fantástica: The entire staff at every level from maintenance, office staff & management are top professionals. Excellence and a feel of home comfort is the goal & is strived for and achieved day in and day out. They even know you by name!! Requests for maintenance is consistently responded to expeditiously. The landscaping in and around the complex are kept meticulously. Living here is an excellent value for the money. It is a pleasure to live in this community.

Experiencia fantástica: I’ve officially being in my new place three months and I’ll have say... I’m still loving it!!! The staff have been so great, the amenities are a super plus. The team go out of their way to put nice events together couple times out of the month to accommodate the kids, adults and even the dogs!!! If I had to say anything bad, it would be the key foes. I wish it was others way to access the doors, by phone / access code or just regular keys. But overall I love the staff and how they care!

Experiencia fantástica: Awesome!!!! Place to live. A lot of good and fun activities for residents. Those activities helps one to meet other residents and make new friends in the community. Leasing staff is very friendly and helpful with all residents concerns and needs. I would recommend this property to friends and family. Best apartment complex I every live in. A rating Curtis R. Residents

Experiencia negativa: Hate living at the austin ranch location. Management is a nightmare and paying rent is made inconvenient every month. Shame on you for adding false charges to people’s accounts such as false late fees! Can never get ahold of anyone at a property level or management level.

Experiencia negativa: I am dissatisfied with the lack of customer service this management team has to offer. I have live at another complex, Flatiron District of Austin Ranch that Pinnacle took over. I had moved out on April 14, 2019 and as of this date I have not received my refund. I have visited this complex every week, called and left messages and nothing. This pass week they decided to switch the apartment number on my forwarding addresss to have an excuse for my refund being sent to the wrong address not knowing the week before I had confirmed the address with Cynthia, the accounting manager. All these people do is lie so now I am going to seek legal representation. Unfortunately, when I moved I had ended up moving into another one of your properties, big mistake, same situation but different story, Capitol at Stonebriar. What ever happened to great customer service now days. It’s all about the money and screw the good tenants.

Experiencia negativa: It is quite funny that the only way that this company has the rating that they do is because of employees for the company. I have had an opportunity to read through some of the reviews, particularly the communities in my area to get an idea of what others have experienced. I live at The Flatiron in Austin Ranch and have for 3 years now. When I first moved in, everything was great. Yes there are going to be occasions that you are less impressed with the property management but these were one offs that I never thought twice about leaving any kind of review. Since Pinnacle has acquired The Flatiron District, it is a common occurrence. Which is sad because the complex is in a very nice area and proximity to some of my favorite places to be. To give you an idea of some of the negligence, I will list out my complaints. You can take these as a rare occasion for a single occupant or you can read this as a "I have finally had enough and letting people know" review. 1) Renters insurance. I had my renters insurance on file and received an eviction notice due to a $35 unpaid fee. Come to find out after taking time out of work and stressing out about why and what happened to my insurance, they had made a mistake in the system. This was not an issue that was solely directed at me. After speaking with a neighbor, the same thing happened to him. 1b) Renters insurance... Month two. $35 fee again for not having renters insurance. Assured me that it was going to be taken care of and they removed the $35. But it was only after I had brought it to their attention, this is key for 1c. 1c) Renters insurance... Month three and four!!!! I was out of town when my rent payment went through and never looked at the charges until the following month. This is when I realized that they had charged me AGAIN for not having renter's insurance. No one called or notified me to let me know the mistake. I caught it in month four and had a heated discussion in the office in which the property management told me "There is the door". I expressed to her that settling this issue calmly was not an option anymore after 4 months of having your chance to fix the issue. Especially seeing that I would have not been reimbursed except for the fact that I brought it to their attention. I am really curious to see how many others are out there that just have their monthly dues set to auto payment and this company just raking in money by saying "Oh its the system." Sounds incredibly unethical to me. My two cents. 2) Memorial Day... We decide that we want to enjoy what most people would call the first day of summer at that pool. Well The Long Pool has not been touched and is slimy, nasty, and completely unmanaged. I am thinking no big deal, let's just go to the infinity pool. Well we get there and the day pool is absolutely disgusting. The regular pool is so crowded that you couldn't get in without bumping into people, which is fine. The issue I had with the main pool is that it had either just been shocked because the water was extremely cloudy and in my opinion kind of nasty as I wasn't sure what was causing the cloudiness. 3) Garbage. This could have gone unnoticed if the other things weren't fresh on my mind. I wake up and leave for work one morning (roughly 7 am) and it looks as if someone dropped a full trash bag off the back of a truck and garbage strewn about across the street. Things like this happen, no big deal right. Except for the fact that when I come home for lunch at 1:30, it has not been touched. Completely unacceptable. This is a relatively nice area and rent is set appropriately. Well when we start having trash just left about, the niceness of this neighborhood go way down!!! So much so that if I would have seen this in my visits, I would have explored other options. 4) Broken Elevator. This is a recurring theme. If you are going to advertise and make it a big deal that you have an elevator in your apartment complex, then make sure it is in proper working condition. I have more but character limit reached.

Experiencia negativa: I filled out an application for the Rosemont@Sierra Vista apartments in Dallas, for which they required the nonrefundable application fee and a $200 deposit before you even finish the online application. It won't even allow you to complete the application until your deposit is "processed." After being declined during "prescreening," I'm told they have no control over the third party companies denials.That's fine, but WHY do I have to wait 30 days to receive my deposit back? After reading the reviews, looks like I'll be gearing up for a fight. It didn't take 30 days for me to give the deposit. The turn around for it to be returned shouldn't be that long. What? Are you guys hoping I'll forget? Not happening. My deposit should have been returned w/the decline. I would like my money back asap.

Experiencia negativa: Very disappointed! Customer service sucks! I have left several voicemails and filed out a customer service request. No one has reached back out me. This is ridiculous! I am trying to move but can’t due to pinnacle putting a eviction on my credit. Which is false information. I willingly broke my lease and 2016 due to two break ins and my apartment in one year. I paid over a 1000 to rent recovery only to find out pinnacle reported an eviction on my credit. I have documentation to prove I paid everything off.

Experiencia negativa: This is the worst management company I had to deal with. They’ve recently took over Flatiron apartments at Austin ranch and changed the late fee policy from 5th day of the month to 2nd. I have always set my auto payment on 1st. Due to this recent management change, the portal for payments has changed and I did not set the auto-payment yet. For the first time, we’ve paid the rent on 3 rd for which they’ve charged the late fee. When we called the manager for one time exception his response is ‘I can not waive the late fee’. The reasoning behind it is, he can get penalized if he refunds the late fee as it’s the leasing policy. These guys are stealing money from the residents. I feel they should at least consider loyal residents requests. I hope nobody ever have to deal with this company.

Experiencia negativa: Loved living at Harmony Hill in Rowlett until I moved. Pinnacle decided to replace my carpet so they charged me and this cost went straight to collections. I never received anything in writing until February of this year but yet I keep getting harassing phone calls from collectors. I spent two years at this community getting my credit almost perfect so I could move into out new home feeling good. Instead I'm having to deal with a bunch of BS. This is now happening to a friend of mine's daughter who moved from there as well. This is crazy considering another friend of mine was let out of his lease early. Fair Housing violation?

Experiencia negativa: This management company recently took over the Lavera at Lake Highlands and Paxton apartments and I can say that the small amount of time I've had to deal with them they're all unprofessional people, who need to learn the meaning of customer service. They're not only rude in person but even so much over the phone. They only care about getting rent payments but don't care the least about the tenants living here or there problems. I've called about 2 issues and not one has been resolved. And again today the guy on the phone by the name of Kendirck was rude as can be in his answers. If he dislikes his job so much maybe being in the customer service industry isn't for him. I expect this work order to not be resolved either just like I waited for my kids windows to be sealed due to the cold air coming in, and the drains to be cleaned out to prevent my apartment from flooding. I had an incident where a bad smell was coming in from them resurfacing the tubs from upstairs and I came home to find my children and 1 month old son in this chemical bad smell, I rushed to talk to the lady in the offfice and ask her if they had fans we could borrow and have them open the windows in the apartment above us all she said she would send maintenance once he came back from another property, like she couldn't go open the windows herself upstairs and let air in for our apartment to not smell so bad for my kids sake, which by the way eventually maintance did open the window but only a small crack until my husband had to chase down the maintenance man and get into a heated argument with him to open them up more to which he refused, but he eventually did only to go a little later close them back up and we never got the fans, so we ended up having to leave our apartment for the night. I spoke to a lady higher up then manament about my first encounters with these rude people and was told that there's a new way they have to deal with work orders and we wouldn't be notified when they would be completed or how long it would take them to work on it. But that hasn't stopped them to put in the man power to getting apartments ready for new people to move into because that is the MAIN priority for these people. This management company should have better training when it comes to hiring staff. But instead they only care about MONEY! I wish I knew that these people were taking over these apartments that has been our home for a few years, because I would have NEVER stayed and I would advise anyone who is looking to move in to not do so. Not until they hire all new staff who have a better way of communicating with there tenant. All I can say is I've lived in apartments for well over 13 years and I can say without a doubt these are the WORST people I've ever had to deal with. I'm sure I'll get a response just like everyone here just to make there management company seem like they care about my issues but I know things will NEVER get fixed. The only thing I can and as well as other tenants who I've spoken to is we can deal with change we have before but what we can't deal with is the lack of unprofessional they have.

Experiencia fantástica: Love it!

Experiencia fantástica: Great company! Very resident and employee driven.

Experiencia negativa: Absolutely terrible property management company. Good luck getting anyone to answer the telephone or return a phone call. I have been trying to get a phone call returned since September! Horrible customer service! They want the rent, but could care less about the condition of the property!