Marathon Management

Experiencia positiva: I have been renting from Marathon for nearly eight years and overall it has been a nice experience. Setting up the portal was because I can pay my rent and request maintenance from my PC or phone. I only have one BIG complaint the garage door doesn't work properly and I've requested several times!!! The team they sent out is rude and NEVER actually fixes anything!!! It's been like 3 years since I've been able to pull my car in the garage properly. Come on Marathon... make this right so I can give you the 5 star rating you deserve!!!

Experiencia fantástica: Staff is very professional. Timeless service. Their very patient and consistent!

Experiencia fantástica: Marathon Management is the best! They always respond quickly to any of my questions or concerns, and keep me in the loop as things are happening.

Experiencia negativa: I have had rats, wasps, flies all because the house wasn’t sealed properly. The house is infested with rats and every time we need to contact someone we have to send through the portal. We can never get anyone on the phone. When we have issues all they do is refer us to our lease. Poor management and upkeep. If you move into any of there houses please do a triple inspection.

Experiencia negativa: Looking for rental properties and stumbled upon some houses from Marathon, l came to the reviews just to see if things had changed with communication, and still see that Delores is still being Delores and having bad customer service. She is grouchy and mean and was mainly the reason a couple of years ago l decided not to go with Marathon. She needs to change her attitude you are working with the public.

Experiencia fantástica: I’ve worked with several services in this industry, and the lack of hidden fees here is really what sets them apart. Usually, you have to spend half your time auditing invoices, but their fee structure is clear from day one. It’s a very cost-effective model that has genuinely saved me both time and money. Beyond the numbers, the team consistently goes above and beyond what I expect of them. It’s rare to find a business that balances high quality service with such upfront integrity. I couldn’t be happier with the partnership.

Experiencia negativa: RENTER BEWARE!!!It's ok when you pay on time but if you ever fail on hard times this company will make it harder for you!!They will take you to court so fast and then you will be out wayyyyy more!!When you already was struggling.!!!If you see Marathon MGMt..Run Run and Run.If you read this don't say you wasn't warned.Everthing is set up for you to pay a lot more money!!Just sad how greedy this company is praying for your downfall!!So they can get extra money out of you!!I been through it that's how they treat their tenants!!Im going through it as we speak!!Just terrible

Experiencia fantástica: the extensive screening is worth it, neighborhood is safe and beautiful

Experiencia negativa: TERRIBLE COMPANY. We have been without heat for almost 2 weeks now. They came to replace our kitchen floor on Tuesday. Ripped it all up and left it, said they would be back Friday (today) and now the work order hasn’t been approved? The company never called, never showed up, and the marathon manager is out sick so who knows what’s going on. So we are left with a huge hole in our kitchen floor. They won’t answer the phone. We have had numerous issues from the moment we moved in. They moved us in with no hot water, no air conditioning, and no working fridge. It took OVER a month to fix the a/c, a few weeks for the hot water, and we actually bought our own fridge because we were tired of calling them. We have 3 small children in a house without heat!!! In the winter! We have been told multiple times that the hot water heater needs to be replaced by the company THEY hired and the refuse to do so. It literally started smoking this last time and they told him to replace the elements and as long as it works they weren’t doing anything about it. It has an exposed wire that gets hot and melts things REGULARLY. We had to call multiple times for them to replace the not work fire alarms. They have multiple windows screwed shut because the locking mechanism is broken. I could go on and on about this terrible maintenance. The house should have never been rented, period. It is just barely habitable. And we pay $1400 a month for a slum. Ridiculous, unacceptable, and reckless on their part.

Experiencia fantástica: Honestly, the peace of mind I get from their management is priceless. Knowing my tenants are happy and my property is in good hands makes the management fee worth every single penny. It's such a huge relief.

Experiencia fantástica: Our last maintenance company was a nightmare of hidden fees and missed appointments ‍ Honestly, switching to Marathon was the best decision. They are incredibly easy to work with and completely reliable. We get great management with absolutely zero drama.

Experiencia fantástica: Great property management! Thanks for getting my rent-ready done so fast!

Experiencia fantástica: Fantastic service. What truly sets them apart, especially for someone running their own business, is the total transparency with costs and fees. There were zero hidden surprises, and that clear communication is invaluable. Pure good service, pure good ethics

Experiencia positiva: Autumn is amazing! She got me approved really fast, worked with me, was quick, and was very kind the whole process.

Experiencia fantástica: I couldn't ask for a more highly professional management group. Knowing they handle every single tenant interaction with grace and always ensure legal compliance gives me total peace of mind They genuinely treat my property and my interests as if they were their own, and that kind of trust is invaluable.

Experiencia fantástica: Had a misunderstanding with the company, they acted swiftly and resolved the issue and have been great to rent with, actually very responsive I had the wrong number and I really appreciate their staff! Mr .huff

Experiencia fantástica: The staff went above and beyond to make sure my move out process was fair and transparent. Very professional and respectful. They also offered me snacks, which is very kind of them.

Experiencia fantástica: This company does a great job managing my property.

Experiencia fantástica: ILL REFER ANYONE THATS LOOKING FOR A HOUSE TO GIVE MARATHON MANAGEMENT A TRY IM ABSOLUTELY THANKFUL TO HAVE MET SOMEONE AS DEDICATED AS MS.TAYLOR!!!!

Experiencia positiva: Good service when I report something is wrong but horrible to try to talk to anyone. I’ve tried for weeks to contact anyone.

Experiencia fantástica: I just wanted to say thank you to Amanda Rodriguez for her prompt attention to repairs, details and follow up. I am an owner using Marathon Management for over 7 years, when something goes wrong with one of our properties she is always very upfront about what the problem is and does her best to get things fixed for the tenants to make their experience less stressful. It is not always good news when repairs are needed but hopefully being prompt to notify us and getting it done on time is good for everybody. It has been my experience that Amanda has a great sense of humor which is needed in this business! Repairs and problems don't go away by themselves and she is always quick to work on the fix!

Experiencia negativa: Taylor will lie to you and string you alone I applied for a house for weeks this lady has been telling me she’s getting me approved nothing on my back ground I understand that I don’t have credit yet was ready to pay more because of it I even used a co sign don’t miss with these people I have been trying to to get this house for months now I’m homeless because I asked her was she sure that I was getting the house these people are a but of People that will lie please don’t do business with they especially Taylor

Experiencia negativa: Absolutely awful experience the worst people I’ve ever met. They are god awful. If I could do zero stars I would. Never can answer the phone I literally called them constantly. I had to call them over twenty times throughout the day just to get an answer. They took my application fee of 78$, then never answered my phone calls or emails regarding moving in and paying the deposit. Then when I finally get a hold of them they tell me someone already paid a deposit on the house the same day I called. Absolute BS people and they are a scam. DO NOT USE THESE PEOPLE THEY WILL SCAM YOU. I would rather sit on a cactus for 48 hours than ever have to deal with these folks again. Politicians are more honest than these people. SCAM ARTISTS, that won’t answer the phone just so they can take your money.

Experiencia negativa: I am not satisfied Mrs.Delores had so much attitude she seems as if she woke up on the wrong side of the bed this morning. I'm taking my money and voucher elsewhere. She expects u to already know this section 8 process but hey I'm New to this program and still learning the process so she should learn better customer service We had a misunderstanding about my proof and her patients was absolutely terrible. She should be fired to be honest.

Experiencia negativa: Horrible company to rent from. I literally don’t have the time to put everything wrong out there, just take my word for it. Renters beware. If you want a roach infested home then go ahead, they will charge you to get rid of them or get pest control but never do anything. And when they do they send you a bill that you already pay $40 monthly with your rent.

Experiencia positiva: Taylor was very helpful throughout the process for my son James Wilson

Experiencia negativa: I had a very bad experience with this company they gave me the run around wouldn't answer my calls most of the time the application process is horrible they want to know all your business but don't keep you informed to none of the process and when you do give them all the information they figure out a way to keep you from getting the house I met all of the qualifications have no criminal background but still wasn't able to get the house just because the leasing manager felt like I didn't make enough money even though my income was three times to asking amount they felt like I still didn't make enough money. I really felt like it was a race thing I hope it wasn't but that's how it felt she was very judgmental towards me definitely wouldn't recommend using this company for your rental needs

Experiencia fantástica: You wouldn't regret choosing to rent from marathon management!!! I rent from them and they are a great company to rent from

Experiencia negativa: This is the worst company to lease with been with them since February 2023,they charge you for everything and do not provide receipts for repairs. Rent is too high considering all the problems with this place.$1300 is outrageous for an home with less than 1000 sq ft.OVERCHARGED.When I started the lease I had to pay deposit, first month’s rent and pay prorated rent. I wasn’t allowed to move in until 2 weeks later after I’ve already paid the fees so they can install the HVAC system. Which never happened and still had HVAC problems and connection problems. Overall, Autumn in the leasing office and Chloe was very nice understanding and attentive. Now Amanda, the maintenance manager has the worst attitude in the department she can’t control her anger. She yells and hangs up on tenants when she can’t fully explain something to you. She doesn’t mind who she sends to your home just calls anyone out there.Everyone sent for repairs has half did the job. Everything a request has been for in needs attention due to never done right. They pick cheap workers and charge you extra fees.I’ve mentioned leaks in the home & outside the home. The worker sent for floors informed me there was. Amanda claims no leaks are detected she’s never been to the property to know about the property.The place is remodeled and it sucks. This place has roaches and spiders, walls are thin, power rarely works, leaks in the bathroom, leaks under the floors, outside the kitchen and A/C and heating unit goes out often.Every problem here is basically your problem and if you use their maintenance request service just make sure your willing to pay whatever price they want you to because no receipts will be provided your receipt will be your payment after you pay them for whatever request you decide needs done.They are ready to take your deposit for anything.Don’t use them go somewhere else or just live in your car before going with this company. Best thing about them is they will let anyone get in a home

Experiencia fantástica: I'll get the negative out of the way since the ending is positive. I moved in back in August and there were quite a bit of issues that personally I feel should have been taken care of prior to me signing the lease, but, to be fair, there were also things that could not have been predicted. In a nutshell, it has made for a frustrating first six months here. That being said, I do have to express my gratitude for Amanda (maintenance manager) and Autumn (leasing manager) for their help throughout each process. While they both caught me in some moments of considerable frustration, they did everything in their power to make sure it all ultimately got resolved. I greatly appreciate those two and Marathon Management for making this right.

Experiencia fantástica: Katie Eldridge consistently provides outstanding service and handles concerns with speed and care. When I had an issue recently with an unauthorized inspection charge, she resolved it quickly and followed up to ensure I was satisfied. Her professionalism and dedication are unmatched, and her promotions over the years reflect the incredible value she brings to Marathon Management. I highly recommend her to anyone seeking excellent service!

Experiencia negativa: So I haven’t been renting from this company not even a year yet and 2 months in I started having plumbing issues up until now! The 1st time I reported they said it was grease, which I know not to pour grease down anything! The 2nd time they didn’t say anything just cleaned my drains, this time they’re saying they pulled out wipes from my drains which they had pictures, I don’t have small babies and I don’t use wipes! They put an $356 charge to my rent for that which is insane because if I have been having problems from the time I moved in what does that tell you, they didn’t inspect the plumbing system well before I moved in or else I wouldn’t have been having problems from the start I spoke with a rude lady by the name of Amanda which stated she was ending the call because the conversation wasn’t going anywhere were her exact words! My fireplace leaks every time it rains and has yet to be fixed even though someone was sent out for that! When my year is up I’m definitely moving!

Experiencia negativa: Not a serious rental/property management company, they are just collecting application fees. They only show units by self showing, staff can’t be bothered to show you the rentals or give any information about them, and they invent and manufacture reasons and requirements for the rental process as they go. I completed their full application to then be asked for additional rent ledger receipts, to then be asked for a copy of my current LEASE (something that has never been asked as part of any rental application, ever) to then be told I need to fill out an additional form to re/further verify the rental payment history I had already verified twice. And each added step of this process takes a full day to complete for some reason. Very unprofessional and a waste of time.

Experiencia negativa: No good company, they change my account number don’t even notice me in not other way then because that I can’t access to my account and have issue to pay on time plus they add me late fees no able to get help just want charge me and the all

Experiencia fantástica: I have utilized Marathon management for 7 years now to manage my 3 properties in Memphis TN. They have been a fantastic and I have zero complaints! I would like to recognize Katie Eldridge who has gone above and beyond multiple times to keep my tenants and I very satisfied. Katie has come to my rescue multiple times and is quick to get my properties fixed if a problem arises. I have used other management companies in the past but nobody compares to Marathon and especially Katie. Thanks again Marathon Management!

Experiencia fantástica: I've been happy with marathon management company for a long time. Amanda Rodriguez is a stellar employee on the Maintenance Team. I've been very impressed with how quickly she replies and how courteous and helpful she is. In addition, Katie Eldridge has always been a pleasure to deal with. Amanda and Katie make Marathon property management a better business.

Experiencia fantástica: Best company ever I love the communication always proactive and reactive to any issues that may occur I am pleased I recommend this company

Experiencia negativa: Communication from this rental company is absolutely poor. I signed a renewal lease just to be told the owner wanted to sell the property vacant. Was offered money. Now that I have completed my portion of the agreement , they have stopped email responses, returning calls, or even acknowledging my voicemails. I also did my move out walk through today and no less than 30 minutes later I got a email stating I forfeit my deposit with a $200 charge after the onsite property manager had just told me that he doesn’t see any damage that would not allow me to receive my full deposit. Again, have called & sent multiple emails with nothing response. & not to mention during my stay it took weeks to months for any of my maintenance requests to be completed even the water leak I had. Will never rent from this company again.

Experiencia negativa: My experience dealing with this company is the reason I DID NOT decide to rent from them. I only gave two stars because the receptionist was nice and pleasant however the management team, has NO RESPECT, RUDE, INCONSIDERATE. I put in the an application, and had to reach out to them because it was coming up on a week with no reply. I was eager to find a place. When I did reach out it took some time getting in touch with someone and they told me they needed more documents, ok, so I provided them. Then two more days passed and I reached out again because I still hadn’t heard anything and it’s very inconsiderate of what I have going on. I spoke with a woman at 9am who was YELLING at me. I stayed calm because I was having a good day but every time I tried to ask a question she’s over talking me constantly saying NO! & that I just need to do what they said and turn in even more documents. I politely say ok and hang up. The conversation made me really uneasy and confused. I had to ask myself what homes do they have that I’m interested in. Because why would I allow myself to give anyone my money and they’re rude or mean to me for no reason! At that point I decided not to rent with them. I just want to give a far warning. If the management team is rude before renting I can only imagine how terrible they would be with a contract.

Experiencia fantástica: I had the absolute pleasure of working with Katie Eldridge, and I can't recommend her highly enough! From start to finish, Katie demonstrated exceptional professionalism, expertise, and genuine care. Her attention to detail and commitment to excellence were evident in every aspect of her work. Not only did she deliver outstanding results, but she also went above and beyond to ensure everything was perfect. If you're looking for someone who is not only skilled but also a joy to work with, Katie is your person.

Experiencia fantástica: Our company has worked very well with Marathon for a over5 years and would highly recommend them to any landlord, both professional and amateur.

Experiencia fantástica: I have been with Marathon Management for 10 years and have purchased 25+ houses with the awesome help of Clifton Stone I want to especially acknowledge Amanda R for her exceptional efforts as the maintenance coordinator - Amanda makes herself available whenever needed and works tirelessly to support property owners. She will take the time to get multiple bids on maintenance issues to be certain that an owner gets the fairest charge to include a job getting done on a timely basis. I can go on and on here , but I will sum this up by saying that Amanda is an A plus help to anyone owner who has a house with Marathon Mgt I would also like to acknowledge Chloe Z for her efforts related to rent collections. Chloe is fairly new with the company and I had the pleasure of meeting her on a recent visit to Memphis - Chloe is another employee who consistently responds to a request from a property owner, and has an incredibly important position of communicating with tenants about rent owed , and keeping the owner informed. Mike S.

Experiencia fantástica: Our journey to finding a home was a difficult one with many managing companies until we connected with Marathon Management, specifically, Mrs. Laura. She’s outstanding at what she does and is perfect in helping you find a place that you can call home. Our family is thankful in becoming a tenant to a Marathon Management property.

Experiencia negativa: Management needs to pay attention to maintenance issues before leasing to someone else. Its apart of the business. Too many problems in our home and not even our fault. We understand rules and policies for your company but customer satisfaction should be #1 if you are going to run a business like this. You all should consider hiring someone for employee training, especially people answering the phones.

Experiencia fantástica: Thanks to Laura who went above and beyond to help me get approved. The process was smooth and easy! I would definitely recommend Marathon Management to family and friends!

Experiencia fantástica: My experience with marathon has been amazing. Laura was my leasing agent and it was a pleasure working with her. Everyone was nice and responsive and I would recommend. 10/10

Experiencia fantástica: Thanks,Laura for your amazing customer service and expedited workmanship on getting me approved for my new home!!! You are by far the best agent I've ever had the pleasure,of accommodating my rental search needs... Truly,a blessing!!! Definitely,a great attribute to this company,I highly recommend Ms.Laura for your moving needs

Experiencia fantástica: Amanda Rodriguez is fantastic! Her prompt response, foresight and attention to detail are the best I've ever experienced. We were blessed to have her help us with this property.

Experiencia fantástica: I was introduced to Amanda and Marathon last year and I can say she is without a doubt the most professional, honest, and easiest of our partners to work with. We Love Amanda and the team there.

Experiencia fantástica: Since I've been renting from Marathon Management, everything has been great. I'm a disabled Veteran and each and every time I put in a work order, it's always been in a timely manner and great communication. Also I like thank the lady at the front desk for her hospitality and generosity, she's very polite and makes sure that any questions that I ask before I get off the phone she makes sure that I understand. This is a good reality company

Experiencia fantástica: If I needed a realtor again Marathon would be the first choice. I lived in a house that I was recently renting, and loved it there....I had no problem when maintenance was needed and ms.,Amanda was very nice about my deposit

Experiencia fantástica: Laura Black has made finding and securing a house so easy and stress free! She is absolutely amazing I definitely recommend finding a home through her.

Experiencia fantástica: Applying for a house and the rental process is super easy! Laura Black was able to help my roommates set up everything that was needed and I'm excited to rent from this company!

Experiencia fantástica: I am so excited about Marathon Management!!!! I give them 5 stars because they are a great with their prospects. They also answer the phone. Ms. Laura & Ms. Marry are god fearing women who love what they do and will assist if they can.

Experiencia fantástica: I spoke to Laura a few times about a few properties I was looking at. She was perky and easy to talk to. Though I found a property through a different company, it was a good experience

Experiencia fantástica: I've used Marathon Management for years to manage our Memphis properties, and they have always done a fantastic and thorough job. Special recognition goes to Katie Eldridge. She especially is quick to respond to any questions or issues that arise. Any items that need attention or information that I need are quickly dispatched. She really shines, and I'm so glad I get to work with her!

Experiencia negativa: I called soo many times to ask about section 8 and not one time Laura said let me remind you that even tho we do section 8 you got to have 3 times the rent plus the voucher she told me that after I paid for the application and scan my RTA packet now I can’t get my money back and told me to called the manager the manager didn’t pick up the phone at all and it’s kinda funny that as soon she told me I had to have 3 times the rent plus the voucher the house I wanted was sold fast I would no recommend this company

Experiencia fantástica: Amanda Rodriguez, our main point of contact is absolutely phenomenal. She is extremely prompt to not only serve us best but also the Tenants. Amanda is always honest and transparent and it makes working with her easy and reliable.

Experiencia fantástica: I had a great experience working with Laura - very busy lady but worked hard to get everything done for me and I'm so thankful and happy in my new place!

Experiencia fantástica: Laura Black was a huge help in my leasing price. Very kind and enthusiastic. Seemed genuinely happy when I was approved. Thanks Laura and Marathon!

Experiencia fantástica: I was very pleased with the service and the entire process with Marathon! I was a little nerves after reading a few reviews but Laura and Brooklyn both were so helpful, worked fast, and made the process so easy!! My family and I are so appreciative and pleased with our new home! Thank you all!

Experiencia fantástica: I had the pleasure of working with Laura Black! She was attentive to every question I had as well as great customer service! She was patient and professional as I’m on the hunt for a new home. Can’t thank her enough for her help!

Experiencia fantástica: Laura was so easy to work with she made the process a breath of fresh air. She answered all my questions without hesitations. She was accessible when I needed her.

Experiencia fantástica: Shout out to Mrs black, she took care of me in my rental process didn't know that I gotten approved very quickly also she made sure that the property that I was interested in, I got Miss Black was very nice and kind very knowledgeable also responded back in a timely manner if you need anything done with Marathon properties I suggest that you give Ms Black a call she will take care of you.. Great Job! Keep up the good work. Ms. Sanders

Experiencia fantástica: We have done plumbing work with Marathon Management for 2 years now, Amanda R. is VERY knowledgeable, patient and helpful. She has a true sense of urgency when it comes to helping her tenants, homeowners and contractors. Thank you Amanda for all that you do.

Experiencia fantástica: Katie at Marathon Management has always been helpful and timely in responding. Our team appreciates her help.

Experiencia fantástica: I have worked with Marathon and Amanda for more than a year and have had a really great experience, they are very flexible and I will definitely continue working with them!

Experiencia fantástica: We had rental properties managed by Marathon for about 8 years. We were happy with the way Marathon handled our assets and took care of our tenants as well.

Experiencia fantástica: I have been with this property management for over 4 years and no complaints thanks to Amanda…. She is the BEST!!!! She makes sure to follow thru.

Experiencia fantástica: Marathon’s team is amazing in every aspect! They are so easy to work with and every understanding. Amanda Katie Vanessa Autumn Mary and Mr Jeff thanks for being awesome!!!

Experiencia positiva: I will like to Thank Laura for working with me!!! She’s a very patient person she answered all my questions that I had about the property I was interested in. Very professional!!!

Experiencia fantástica: The maintenance manager amanda Rodriguez got our appliances taken care of the day after we called. Response time was great and whenever we need something fixed she has someone out right away and is super nice.

Experiencia fantástica: Working with Amanda Rodriguez at Marathon has been a pleasure. She is very helpful with all work orders and is passionate about what she does. This is a great company to work with in all aspects!

Experiencia fantástica: Just wanted to pop on here and leave a review in regards to working with Amanda R! I’ve been a vendor for a little over a year now, and after going through MANY property and project managers, she has been an absolute joy to work with! She will always answer the phone or email if there are concerns regarding the job. Thank you, Amanda, for all you do!

Experiencia fantástica: I Had a good experience with this company the service was great not hard to deal with the lady that helped me Ms.Laura black had great customer service in was willing to help

Experiencia fantástica: I've been working with Marathon for close to 10yrs now. Katie, Clifton and Will have all been upfront and honest even if it's bad news. Most of all I consider them part of my investment team.

Experiencia fantástica: So far I’m loving Marathon management no problems I spoke with Laura and she’s very punctual on reaching out and helping anyway she could with me looking for a property she returned calls and texts within a good time frame even while being super busy…I recommend this company

Experiencia fantástica: From starting with the initial conversation with Laura about a rental property to closing with Brooklyn and Autumn. Everyone at Marathon did a wonderful job, and made the rental process simple and professional! If your in the market for a new place please reach out to Laura at Marathon!

Experiencia fantástica: Laura Black with Marathon Management located in Memphis, Tn. has been wonderful helping me work through the approval process. Laura answered the many questions I had. Locating to a new city is stressful. Laura guided me all the way. I'm happy to announce I'm signing my new lease and starting my new journey. Thank you, Marathon Management!

Experiencia fantástica: My experience was excellent. Katie and Chloe always responded to me quickly. They walked me through difficult situations like evictions. Their guidance on repairs was exceptional and they always gave my properties attention like they were working to help no one else. I am so grateful to have worked with them.

Experiencia negativa: If I could give 0 stars I would the worst company ever seems that they keep they Listing available to collect applications fee just to give u the ran around n stop answering calls called from a different number a month later to get your application was declined but no reason as to why

Experiencia negativa: Avoid renting here at all costs..if I could give 0 stars I would. The processing is unorganized, scam likely, many things are not stated until after you pay. The money you have to pay doesn't make sense, they charge thousands for no reason. Run while you can, it'd be much better elsewhere.

Experiencia positiva: I've spoke with Laura and Brooklyn. They're very busy ladies BUT each time I've contacted them, they did return my call. We had a problem with our hot water hose connection for the washing machine. Maintenance showed up the next day. I can't say anything bad about Marathon Management. They've treated us well thus far. So far, so good with this Management Company.

Experiencia negativa: I'll advise anyone to be aware. Today was my first time speaking with a representative(Laura) from this company and unfortunately wasn't as professional and pleasant as I thought it would be. I received incorrect information from the company's actual site and the representative in which I only spoke to once over the phone. I tried calling her back pertaining to the incorrect deposit amount on the application and the false self schedule showing, she didn't answer. Seem to be when I started asking questions and needed more ACCURATE information she became rude and unprofessional through texts messages. I would NEVER do business with this company.

Experiencia negativa: I applied for 8958 Smith Ranch Dr. over a month or so ago and have not received any response. I sent an email previously and spoke with Autumn who told me I was missing documents. I then uploaded those documents to her on January 16,2024 and have not heard anything back. From what I can tell my credit was not ran. I have called the office several times and have not gotten an answer from anyone in no department. I have also reached out to Autumn via phone and email and still no response. This company I do not recommend.

Experiencia negativa: Absolutely the most unprofessional company I’ve come across. I inquired about a property. this company responded and I was told to schedule a self access tour online. So I did and it has proven to be the biggest waste of time ever! I’ve been rescheduled 3 times! All 3 thirty minutes before the scheduled showing time, I’ve actually gotten to the property twice before I was aware of the cancellation. I called Laura Black back after the second rescheduled showing time, she hung up in my face claiming the call was breaking up! I called right back not even 3 minutes later and no response, I left a voicemail no response. I’ve been calling all afternoon and absolutely nothing! I’m not longer interested in the unit, to say the least! At this point I don’t even believe there was ever a self access tour, are they even trying to occupy these vacancies? I’m to the point I’m ready to report them to the Better Business Bureau, I feel as if they are just taking advantage of people!

Experiencia fantástica: Awesome management team with this company. They stay on top of the maintenance issues, they listen, respsct, and understand you 100%, etc. I cant honestly say one bad thing about them. I love the loyalty that they give to their renters. They maybe a little hard to reach by phone but if you leave a message they will most definitely reach out to you. All management properties need to be ran like this one I give them 10/10

Experiencia negativa: Very unprofessional! You talk more to the voicemail then an actual person! They don't call you after leaving numerous of messages! I'll be glad my lease is up so I won't have to deal with them any longer!!

Experiencia negativa: Want to charge customer for transferring their own MLGW services, whereas the customer can do it themselves. That's a rip off. They also don't want to let the potential customer know in advance that the place has been rented before they complete their application

Experiencia negativa: Placed an application Oct 25th. I've been calling since then for an update. They stated my application hasn't been ran and said they will give a refund. I think they take application fees and never run them. I'm going to speak to a lawyer to see what are my options. Everytime I call, Brooklyn says Autumn is busy, no matter the day or time. I'm tired of the run around.

Experiencia fantástica: Marathon Property Management does a great job. They are based in Memphis and easy to reach. Sometimes tenants get frustrated with owners not approving repairs and management companies have to step in and try and remedy the situation quickly. Also owners can get upset if tenants stop paying. I know several local management companies and I'd recommend Marathon. They can handle all sorts of properties from Class A to section 8 plus they can review and assess repairs.

Experiencia negativa: DO NOT GO THROUGH THIS MANAGEMENT COMPANY ! Communication sucks . I am suppose to move in on the 2nd of November and I have had questions and Brooklyn and Autumn has been ignoring every single email I send. They want you to pay deposit first months rent before you even see the lease ! When Brooklyn does respond days after she is very blunt and rude, even over the phone. Save yourself time !

Experiencia negativa: I was recently a tornado victim and me and my family lost everything. I had to be in a hotel with red cross and filled out an application and was forced to pay $850 I f money I did not have. In the process of being approved..I was moved to several hotels..Again while awaiting approval. My application was put in hold because of a third party and now they are saying that I forfeit My deposit I just went through one of the toughest times of my life only to be treated wrong by a corporation that refused to refund money to an apartment I never moved in. Make sure you do not get taken like I was. Not only am I starting over with my life but people are still taking from me. I'm more hurt that mankind could be so cruel.

Experiencia negativa: Our AC has been out for a couple days and didn’t even try and to get a hold of us. We have a 5 month old baby and this isn’t suitable for her. And on top of no response about the AC, our lease was up in late July of 2023. We tried to get a hold of them trying to renew it, and they still haven’t even gotten back to us now (written 9/29/2023). They are horrible about responding and taking care of their tenants. We pay rent. We do our part. And they can’t even do their end. It’s ridiculous. I cannot recommend this company. I’ve talked to dead people that are more responsive than this fools.

Experiencia negativa: I'm disappointed with the service. I rented for 2 1/2 years from this company and it has been difficult to get anyone on the phone or to return calls 90 percent of the time. I moved out 8/31/23, finally see there is a letter in regards to move out deposit but it's going to the address I moved out of! I was instructed to leave my forwarding address on the exit form and to place the form on the counter of the home with the keys. Of course I call but guess what? No one answers. These property management companies really need to do better. You rent pay rent on time and do all things required to live in the property but you all provide poor service!

Experiencia negativa: Still waiting for them to come fix my wall in the bedroom/bathroom and come repaint my tub,paint comes off with every bath they hounded me over the lights not getting switched over soon enough(on MLGW behalf and added a late fee)and tried to close out all of my maintenance request when they hadn’t finished everything I’ve been waiting on them to get everything together since June and here we are in September so I know I gave them more than enough time in all honesty the house wasn’t up to part when I got here and they had the nerve to say”well the house is really practically rebuild”yea and it was done horribly ‼️

Experiencia negativa: Houses are in poor conditions from tree work,lighting,doors yards locks etc. They never answer phone and are rude and snobbish for some reason when properties are slum. The agents works hard to get your money then do absolutely nothing. Zero stars i give if it was a option.

Experiencia negativa: Worst company I've ever rented from They dont answer the phone and if they do keep you on hold til u decide to just hang up(45 mins-hour)at a time. Office appointments only but no one ever answers to be able to set an appointment.For a company to be dealing with a person's living situations they have not 1 good line of communication

Experiencia negativa: I was told that they would only allow me to see the home after I had an approved application. The application is not free. Why would I pay money to view a home? What if I don't like it? After reading the reviews I'm glad I was told that.

Experiencia negativa: Omg idk where to start with this company. All their houses are rushed fix. Everything falls apart in their houses. It’s either the ac unit causing water damage and let me not forget the mold. I wouldn’t let my dogs live in some of those houses. And I had so many holes that squirrels and rats came in. It was far the worst experience in my life