Berro Property Management

Experiencia negativa: This management company is a mess. They sent me to Long Beach to get keys — didn’t have them. Told me to come back the next day — still didn’t have them. Then the manager ( Maria) said she could give me the apartment keys but not the building keys, so I literally couldn’t access the unit. That turned into waiting several more days. Just constant runaround and excuses. When I finally saw the place, the property was dirty, unorganized, and clearly not well maintained. You can tell this company operates in a very outdated way and doesn’t really care about the tenant experience. I personally would never deal with this management company again. Save yourself the headache and go with a more professional operation. To Maria, Jose, and Annabelle: you didn’t just mishandle a tenant you revealed the culture behind the company and this experience didn’t fail by accident. It failed by leadership!!!!

Experiencia fantástica: Have been at my location for over a year now and haven't had any major issues. Had a few small issues when I initially moved in, but they took care of it instantly and I felt like I was a priority. I recommend renting with Berro, but do wish their locations did have more parking.

Experiencia negativa: Studio on Locust is kinda decent, but there's NO PRIVACY. There's always an inspection, an unwanted contractor, the building manager (Dorilian) wanting to give you papers in hands instead of leaving in your door so he can take a peak at your apartment. Stay away if you consider your house a sanctuary. You'll have more unwanted people wandering around than actual guests.

Experiencia negativa: It's been 10 days past the time I should have received my deposit back. I left my apartment spotless when I left. This place will take your money and leave you to the trenches, they never took care of the roaches or the neighbors smoking drugs and yelling at odd hrs of the night. Save yourself the time and never rent here

Experiencia fantástica: Ivan is a great mánager. He cares about his tenants in the Regent. Keeps the building looking nice . Very nice and respectful . Thank you Ivan . 1227 E ocean Blvd

Experiencia fantástica: Angie and staff were very nice, professional, and helpful; awesome! ^_^

Experiencia fantástica: Honestly probably one of the best realty company’s out there. I had the best experience at the regent apartments. I had two landlord the time I was living there and both of them were so helpful and actually cared about their tenants. Never any real issues living there other than plumbing but unit never had a problem! Would definitley recommend this company to all of my friends and fam. Thank you!!

Experiencia negativa: you shouldn’t contact this company, they will charge you 40 dollars for the application and will not approve your apartment, that’s how they make money, it’s just a business baby.

Experiencia fantástica: I needed to take a moment to just say how AMAZING Jocelyn is. Every time I called with any questions or concerns during my application process, she helped so much. I have never had such great renting customer service. I hope she gets recognized for her kindness and amazing customer service!!!

Experiencia negativa: I’ve had the most terrifying experience. My home was burglarized multiple times police reports and on going investigations been calling, leaving voicemails for a month to notify and get the cameras for surveillance running no response back from the supervisor for a month!I didn’t get a call back until I emailed them. Other tenants in the unit have had their cars broken into, bikes stolen and they’ve refused to get the cameras running… tenants who are never late on rent yet they don’t prioritize their tenants safety and there property. So sad! Apartments are well taken care of. Have had multiple things breakdown and they have replaced but when it comes to safety a nice place goes out the window. We all prioritize our kids and family safety. Will definitely suggest to look elsewhere.

Experiencia negativa: UPDATE 11/6/23: Still no one has even bothered to come and fix the plumbing issues. UPDATE 10/27/23: Our on-site manager is new and she has done nothing to help me fix issues inside my apartment. There is a water leak coming down from the 4th floor that is causing visible mold on the ceiling of the bathroom and you can hear the water leaking from the bathroom above, she assured me I would have someone call me to resolve the issue, 2 weeks later and nothing. I also have another water damage issue (I'm sure it'd from the same floor coming down on the walls and seeping into the carpet, it is visible from outside the unit and inside the unit. Again, nothing has been done. Berro Management used to hire better managers that would listen to your problems and fix them, I guess they don't anymore. This property is near the cross streets of Ocean Blvd and Orange Ave. I am not going to give full address here but they should know which one I am talking about. I have lived here for 8yrs and management has never been this bad. Please fix the problem.

Experiencia fantástica: One of the best property management services in LB. Any problems get resolved quickly and efficiently, fair prices, and equal opportunity and treatment for all tenants

Experiencia fantástica: Talking About My Personal Experience here on 1061 Grand Ave, You have One Of The Best Managers I've Ever seen before, All words are not Enough to Thank You Jeanette, really appreciate her work, she is always in a positive mood With Nice Attitude, She answer on phone, She never leaves you until problem is resolved Really Appreciate Your Work Jeanette

Experiencia negativa: As an owner this is a very unprofessional company upcharging me and making me lose good tenants at my apartments

Experiencia negativa: My GF just got ripped off on her cleaning/security deposit from this company. Left place spotless charged $185 cleaning fee for a tiny studio in Long Beach that was infested with rodents stay away! This was after manager promised her a full refund.

Experiencia fantástica: I’ve rented with Berro twice for 4 years total, it is definitely a great experience. Managers were kind , I lived a nice place overall , and any needs were addressed accordingly. Will definitely come back to rent with them ✨

Experiencia negativa: I was told to go and schedule a viewing, the option vanished when I visited the Website.

Experiencia negativa: Tenant at 1230 E . 1st st is continuously loud either with loud music or their kid screaming at the top of her lungs, at all hours. Despite the numerous calls to Berro, they haven’t rectified the situation. making nearby neighbors move out or live with windows shut. So if you’re looking to rent from a company that looks the other way when it comes to noise pollution… rent from them

Experiencia positiva: The site was easy to navigate. The information i was looking for was available.

Experiencia fantástica: Provides a good service. Apartments are very clean and spacious. Complex manager is always available for any repair and questions. Will rent from you again.

Experiencia fantástica: I have been living under BPM for 5yrs now & love how the owner is very attentive to its tenants. For any concern that we have had a staff member gets back to us or on site manager promptly. Also the easy method of online paying, is ver convenient. 9/15/2021 BPM is on top of their game. They are very quick at responding any concerns from my end towards their tenant's. Well informed of what needs to be updated and able to work for it. Kind & Friendly staff! Definitely recommend BPM to friends or just anyone, really.

Experiencia fantástica: The rental process was incredibly easy. Having on site landlords is a big plus. Would definitely recommend to our friends who are looking to rent in the area!

Experiencia fantástica: Terri is one of the managers inside the office this man has helped me out a lot during my time of need and he helped me when he could when there's property available he always put me in a good location where I always wanted to be you can't go wrong I recommend talking to this property manager for anyone. The guy really takes care of his customers.

Experiencia fantástica: Berro Property Management is a great Property Management Company. They care about the tenant needs and always professional. I used to live in one of the property they managed.

Experiencia fantástica: Working with Berro Management has always been great. They are very professional and good to the community. Great staff!

Experiencia positiva: My partner and I are happy with our apartment and haven’t had any major issues over the past four years. They are quick to handle and fix any maintenance issues. Our manager keeps the common area clean and welcoming. Online portal is also very easy to navigate and convenient to pay rent each month.

Experiencia positiva: I've been a tenant for over 3 years and have not had any issues before. I don't understand why their doors are still closed to the general public/ tenants when public schools have reopened, dining rooms are open at restaurants and all businesses are pretty much open. We're not in a lockdown anymore so IMO I think they are taking advantage of Covid and using that as an excuse to not have to deal directly.

Experiencia positiva: Good management over the years. Could use some improvements in some areas though such has supplying a bike rack for renters. The space is there to construct a dedicated area. Also, needs improvement for recycle management. A lot of recycles are going straight into the dumpster because there is no dedicated recycle bin.

Experiencia fantástica: Lived at their property for over 5 years and haven't had any issues. Manager was always nice and attentive to concerns. Would def recommend!

Experiencia fantástica: Linda is always quick to respond to any concerns. I also really like the new online payment program.

Experiencia fantástica: Berro has been a great property manager to me thus far. Convenient way of paying monthly rent is the best.

Experiencia fantástica: Great place to live. Management is responsive to needs in a quick manner and friendly. Great neighborhood and nice people who live in the complex. Property is kept clean.

Experiencia positiva: Lived at one of their property for over 5 years, and currently moved to another one of theirs. Managers at both places have been attentive and quick to respond to any concerns I have. Been a nice experience!

Experiencia positiva: A responsive management company. Berro Management has normally been very responsive to my requests and problems. Even down to replacing windows and screen door. 7/5/21

Experiencia fantástica: Berro has always helped fixed my problems. The apartment manager is helpful as well and lobby cleaned and painted regularly!

Experiencia fantástica: I have been with Berro management since I moved to long beach, ca for over 6 years ago and I love it.

Experiencia positiva: On-site manager responded quickly and was always pleasant. Would recommend renting from here if all onsite managers are as nice a petoir.

Experiencia fantástica: Fast, responsive and professional service from Berro Property Management. I good place to rent from!

Experiencia fantástica: Management was attentive and extremely helpful! Great place to live. Would recommend it to anyone.

Experiencia fantástica: Loved the fact that I could of payed my rent online , very nice and maintained apartments ! Loved renting from berro ! Definitely going to rent from them again if I ever need too.

Experiencia positiva: they are a really good company to rent through, the property manager is responsive, and the repairs are made when they were made aware.

Experiencia fantástica: Very accommodating property manager. Response time was great. Any incidents were handled quickly and efficiently. Thank you!

Experiencia fantástica: I loved the service... Very convenient as far as answering my questions and attending to my needs etc. We need more property management like this very professional!! Thank u

Experiencia fantástica: One of the best property management in the LBC area! Thank you Berro for your world-class services! Professional team and very responsive. Looking forward for many years to come!

Experiencia fantástica: The new property manager at the Marina St apartment complex is very in touch with keeping the property safe and clean. Many changes in safety issues and property looks.

Experiencia positiva: I am currently in a good Berro Management property but have had bad experience in the past with poor property managers and no follow up from management

Experiencia fantástica: Linda has always provided excellent service . She has always responded immediately to any need .

Experiencia fantástica: I had no problems with Berro Management. I rarely interacted with them but when I did I was happy with the service!

Experiencia fantástica: I have been renting a Berro Management property for around 4 years. I haven't had any issues with them. At one point, my fridge kicked the bucket and they replaced it very quickly (within 1 or 2 days). The property is well maintained as well. Definitely a company worth renting from in my experience.

Experiencia negativa: They compensate for reviews and use a third party to eliminate negative ones. They got dinged on Yelp for doing this, and you'll notice that reviews after 2018 get pretty thin. I'd suggest looking elsewhere.

Experiencia fantástica: Best management company to rent from. Has great rental prices and service

Experiencia fantástica: Berro Management provides excellent service to their tenants. Enjoy their service and patient manner during this season of COVID-19. I have lived in an apartment building managed by Berro Management for the past eights years and I do not have much complaint. The building is always clean and we receive immediate responses to repairs if there is a need for repair.

Experiencia fantástica: We've lived on the Bay in Long Beach in a Berro Property for 4 years. We love it here and are happy with our Property Manager Linda who is onto of our needs when we need her. Great place to live and happy with the service they provide.

Experiencia fantástica: Had a great experience at one of Berro's properties. The management team was very professional and flexible.

Experiencia fantástica: Living here is great. Steps away from ballast and main.

Experiencia negativa: Just called to ask about available apartments because their website was crashing. I explained to the person answering the phone and she kept saying it’s on the website even though the website is crashing. Terrible customer service.

Experiencia positiva: I like that the application process is fast and simple and my site manager was always quickly responsive.

Experiencia fantástica: Communication was great! Very responsive on all concerns and timely contacted HOA when issues needed to be resolved.

Experiencia fantástica: The company was easy to deal with and I never had any issues in my 5 years with the company. My landlord was always easy to get in touch with and always took care of our requests as quickly as possible.

Experiencia fantástica: Everything has been great. The application process was normal but fast. The one maintenance issue was addressed. So far so good...

Experiencia fantástica: Berro is always responsive takes good care of tenants and the properties we live in. Love them!

Experiencia fantástica: I'm truly in love with my apt, it's very quiet and the grounds are well kept. You never have to worry if anything goes wrong, they make sure the unit is very well maintained. That's a big plus for us renters. I really and truly love my apt

Experiencia positiva: Responsive when our unit had a furnace breakdown fiasco back in winter 2018. Not very happy with how it was handled, but that was more the owner's fault.

Experiencia fantástica: Our PMs always seem like they are in a great mood when we see them they are smiling and wave! They always help get issues resolved.

Experiencia fantástica: Berro Management has been great and easy to work with from the very beginning! Their listings are simple and easy to read with all the right details. We knew we found the place we wanted to live just from their site. The viewing of the home was even better! Amazing employees - very informative and responsive. The application process was simple and easy and their responses were quick! We found the perfect home for us. Even as current residents, they have been great in helping with any thing we may need. We plan to continue to work with Berro Management for a long time to come.

Experiencia fantástica: My first time renting on my own in LB and it’s been an easy process with them. They make it super easy paying rent online as well. Thank you !!!

Experiencia fantástica: Excellency is all they do. They are amazing. Try Them; you'll be amazed !

Experiencia fantástica: I have nothing but positive experiences with Berro Management. I have been renting this location for my business for a little over 5 years. They are very responsive to any issues that may arise. The property management was always on top of things. They were very responsive.

Experiencia fantástica: They always respond very quickly and address our concerns in a timely manner.

Experiencia fantástica: Love this company! Berro has been kind and accommodating from the beginning. I would rent from again

Experiencia fantástica: Excellent. Always helpful have never had any issues with any of their properties.

Experiencia fantástica: The new managers, Kathryn and Michael, are extremely responsive, friendly, and very accommodating of my schedule when planning maintenance and repairs. I also appreciate how easy Berro makes paying rent online. Thank you!

Experiencia fantástica: Highly professional.immediate response to our calls.Address maintenance issues very quickly.Manager Maria is very friendly. Delighted with their service

Experiencia positiva: I enjoyed living in the apartment. Because the utilities were included it made things easier for me and that the manager lived in the complex made it easier for contact.

Experiencia fantástica: I needed a last-minute rental before school started and this company was able to help me secure it fast and easily. I was able to move in on time and the place is gorgeous. Thanks, Berro :)

Experiencia fantástica: Good experience so far! My property manager is super nice and always willing to help.

Experiencia fantástica: Great company. Friendly and good communication.

Experiencia negativa: Sad i have to rate to post a review. This is a horrible company to rent from. When you're a tenant for over 11yrs and a property manager for 7yrs and you enforce their rules to tenants and ask for the unit you rent to be fix after 11yrs and the solution is to give a 72hrs-60 day notice to vacate. Yes I was their employee and I know how they work and how they run a business when wanting to vacate a property. Your suppose supervisors do not stick up for you and are frauds. Even gave me that notice when being a great tenant and paying the rent on time. DO NOT RENT FROM THEM. Oh did I mention the rent increases are by 9.6%-10% in one heartbeat.

Experiencia fantástica: A real pleasure to rent from this company. The properties and the whole Berro Management team are great!! Your next place to call home!

Experiencia negativa: Someone here is responsible for fraud. My debit card was charged at this location and I have never been. I did not lose my debit card. I was way across in the SFV with it on me.

Experiencia positiva: I have been pleased overall with the service that Berro Management has provided and would definitely recommend them to anyone who needs to find rental housing.

Experiencia fantástica: Great place to live, apartments are always in top conditions friendly service and a smile on rent prices very affordable thank you Berro management!

Experiencia fantástica: Berro Management and Staff have been great in all 8 of my years doing business with them. They have acknowledged my every call and need and responded appropriately, they have notified me of changes in a timely manner which is ideal for tenants. I’m happy with Berro Management.

Experiencia fantástica: Great place to go through if your looking for apartments anywhere from Belmont shore to downtown Long Beach! Would definitely go through them again as they worked with my situation and made moving in just a breeze.

Experiencia fantástica: Berro has been great. Rent increase is a little high and frequent.

Experiencia positiva: The office manager Tim is very reasonable. Building has some issues, but nothing extreme. Paying rent online is very convenient and easy... but expensive... ($37)

Experiencia fantástica: Good management company. Being able to pay my rent online makes my life so much easier!

Experiencia fantástica: Good management. For the longest time they managed the apartment I am staying at for 7 years. Everything was organized and up to date. Paying rent online was also easy to use and convenient. It saved me a lot of time to pay my rent monthly. When I need repairs on my unit they come quick. Unfortunately, since the apartment complex has been sold, the property management was also replaced and it was nothing like how Berro Management took care of it.

Experiencia fantástica: Updated review..Please use this one.627 Linden is very clean and very quiet. The neighbors are hi and bye people and stay out if everyone's business. Berro worked hard to get me here under my circumstances. Both manager and Berro supervisor spoke politely and were very friendly and kind. I even got to keep my theropy pet with a letter from my doctor. When repairs in my unit are needed they get on it right away. The only issue I have is the washers. And that is just a tiny issue. Most important is I am living safe. My thanks to Manager Veronica and all of the office people at Berro management for always doing what you can to keep me here.

Experiencia fantástica: The autopay feature for rent is very convenient and easy to use. Saving lots of time and resources (writing out checks)

Experiencia fantástica: they are so responsive and great at everything we submit. can a property management company really be this good!! its great

Experiencia fantástica: Berro and my direct contact Linda have been great to work with and have been very responsive to any issue we might have.

Experiencia fantástica: Never had any issues, website to pay rent is always easy to use!

Experiencia fantástica: Berro has a lot of rental properties to choose from. When I went into the office, they were very friendly and helpful. The application process was quick and easy. Now that I’m renting, the tenant portal is super easy and convenient.

Experiencia negativa: Staff at Berro Property Management on 4th is disorganized and ruid. There were no follow ups to my voicemails and emails. Rich did not refund full security deposit and attached a housekeeping as well as vacuum fees eventhough apartment was left spotless. Rich was misleading durung conversations and did not mail paperwork in which he stated was practice. However, Berro Property on Orange St was awesome and Manager Helmer was a terrific neighbor as well as the tenanta!

Experiencia fantástica: I've rented from other places and this property management is the best. Have been renting for over 10 years from Berro now.

Experiencia fantástica: I lived at a Berro Management property for almost two years. As a starving artist there were times I was very late on my rent but my landlord was always kind and understanding, and the site Manager was the same exact way. They answered my calls and emails with professionalism, kindness, and understanding. While living there I never had a single disagreement or arguement with any employee, we always saw eye to eye. They respected my privacy and by the time I moved out I could call my Landlord a friend. Which in my opinion is pretty rare. If you are looking for a place where people will treat you how you treat them, Berro Management is the place for you.

Experiencia fantástica: I rented an apartment from Berro Management for 2 years. During that time, the apartment had a few different issues, all of which were promptly corrected by Berro. I had nothing but great experiences with this company & can honestly that I would gladly recommend friends and family to them. Highly recommend!

Experiencia negativa: Been in my apt for 16 years. Apt is old and no place to do laundry. Berro took over management and assigned a little bully named Isabel to manage our property. She barely can understand English and has an attitude. I asked for 1 repair and was met with a notice to vacate in 60 days. This is my reward for being a good tenant. Berro mgmt is just another low budget, half assed run , money driven co.

Experiencia fantástica: Ive been renting my apartment through Berro Management for over 5 years... Always responsive, never an issue!