FirstService Residential Arville

Experiencia fantástica: First Service Residential and my organization have had a top notch professional relationship for years, and Portfolio Managers like Alex Christian are a huge reason why. Alex and I collaborate on security services for multiple locations, and he is always on top anything I need. He balances true commitment to both his vendors and clients, and he clearly cares that his clients get the best value and service available for any avenue. I look forward to continuing to work with Alex. Prompt and responsive managers like him make doing my job much easier.

Experiencia fantástica: CJ Cotton from First Service Banking Team showcases an excellent dedication to his tasks. He always provide quick response and will always try to do his best to help and provide the needed documents that we need.

Experiencia negativa: I received two statements with two totally different numbers that don’t reflect how much they charged me or how much they I paid. They refused to waive a fee that they had already previously charged me and have sent me a bill every month with a late fee when my payments are due quarterly.

Experiencia fantástica: Tina Liaos is an exceptional community manager who consistently goes above and beyond in every aspect of her role. Her professionalism, responsiveness, and attention to detail make a noticeable difference in the communities she serves. She communicates clearly, handles challenges with confidence and grace, and always approaches situations with a solutions-oriented mindset. Any community or vendor for that matter are fortunate to have Tina on their team!

Experiencia fantástica: Working with Christine Stutts is pleasure! She responds quickly, communicates clearly, and is easy to coordinate with.

Experiencia fantástica: As a landscape professional in the valley. First Service has been such a great company to work with. Chamanda Hickman has been an absolute pleasure to work directly with. She is already making a great impact on a new property she is managing in Summerlin.

Experiencia fantástica: I’ve had a great experience working with Joseph Palmer at FirstService Residential. Joseph is always responsive, professional, and genuinely helpful whenever we need assistance. He’s easy to work with and consistently goes above and beyond to make sure things are handled smoothly and efficiently. Thank you to Joseph and the entire FirstService team for your hard work and dedication!

Experiencia fantástica: Joe Palmer is an absolute pleasure to work with. As a vendor, we get a unique perspective because we collaborate closely with managers to solve problems and support their communities. Joe consistently demonstrates professionalism, strong work ethic, and genuine enthusiasm in everything he does. He is responsive, solution oriented, and truly invested in the success of the properties he oversees. Any community working with Joe is in excellent hands.

Experiencia fantástica: As a landscape vendor, working with Joe Palmer has been a great experience. He is professional, responsive, and communicates clearly — which in property management is like finding perfect weather on install day. Joe is organized, fair, and truly works with vendors as partners to keep the community looking its best. His follow-through and professionalism make our job easier and the results better. FirstService Residential is fortunate to have him on their team.

Experiencia fantástica: I have been fortunate enough to have been able to work with Christine Stutts for some of her Communities and look forward to working with her on more. We at Desert Steel is lucky to have the opportunity to work with her. Keep up the great work Christine!

Experiencia fantástica: Our company enjoys working with FSR and specifically Tina Liaos. She is very attentive to her communities and responds quick to emails. I look forward to continuing our partnership with FSR.

Experiencia fantástica: I have worked with Maria Chaves in multiple communities that FSR manages. She is exceptional and very responsive. If you are looking for a fantastic manager, then hire Maria Chaves!

Experiencia fantástica: Thanks so much for being such a great partner with us, the key is constant communication with our property partners, and we get that with you!!!!!

Experiencia fantástica: I've been working with FSR for many years and I'm very impressed with the professionalism of their management I would highly recommend

Experiencia fantástica: As a board member and president of Nevada Trails II, I’ve been extremely impressed with FirstService Residential. The leadership of Steven Parker is outstanding—he empowers his team to truly support communities. Our manager, Suzette Kuykendall, is incredible. She's always on top of everything, communicates clearly, and handles tough situations with homeowners with professionalism and care. Suzette explains the reasoning behind HOA decisions so residents understand the bigger picture, which makes a real difference. I also highly recommend the FirstService Trade Show—it’s a great resource for board members and shows the level of support this company provides. We're lucky to have FirstService and Suzette guiding our community.

Experiencia fantástica: I have worked with FSR and Alicia M. for years now and love the partnerships she creates with her vendors to help communities get the best service possible.

Experiencia fantástica: I always enjoy working with FSR, they’re a great management company all around. Sheri Rapoza, at One Las Vegas, is a superb property manager and always on top of it. Anytime we need anything, she’s right there to answer our questions or assist in any way we need. She’s prompt to respond, and you can always count on her! 5 stars isn’t enough for Sheri and her team.

Experiencia fantástica: Working with Christine Stutts has been top notch. Christine has an ability to make you feel welcomed and cares about her client and vendor relationships. Her communication to handle any small or big detail is on point always looking out for the best of all parties involved. Keep doing what you're doing sky the limit It has been and continues to be so amazing working with you and your team. Salud Alex

Experiencia fantástica: I have worked with Christine Stutts at FirstService Residential to service and inspect one of her properties she manages. She has been absolutely phenomenal. I'm truly impressed with Christine's attention to detail, quick response, and follow up to make sure her properties are compliant.

Experiencia fantástica: My company works with Christine Stutts on a weekly basis. She is an outstanding representative for FSR and we all appreciate her professionalism, follow-up, and support whenever we need it. It is always a pleasure working with her communities and we value our relationship with Christine. Thanks!!!!

Experiencia fantástica: I enjoy working with Christine Stutts. She is very professional and responds to emails and requests in a very timely manner.

Experiencia negativa: This company is awful! Extremely difficult to work with and say they will call you back in 24-48 hours I called a week later and they are still playing games. PLEASE DO BETTER, YOU GUYS ARE AWFUL! Wish I could give zero stars!

Experiencia fantástica: We truly value our partnership with the Queensridge management team. Their clear communication and collaborative approach have been welcomed and appreciated since our commencement. The positive culture and professionalism demonstrated by the staff has allowed us to stay focused on delivering exceptional security services. Thank you, Shalice and Leslie, for your continued partnership and support.

Experiencia fantástica: I've greatly enjoyed working with the QueensRidge management team. Their communication and willingness to provide feedback and solutions have been very refreshing since we partnered. I value the partnership and culture set by the staff. Their welcoming nature from day one has allowed us to focus on providing top-tier security services. Thank you, Shalice and Leslie, for everything you do!

Experiencia fantástica: It was an absolute pleasure working with Tracy Blackwell at first service residential! He was great at communicating and very responsive!

Experiencia fantástica: I have nothing but giving Kudos to Alicia mason and Dena Pollizatto I work with both of these great FSR Employees at two different properties and I really enjoy working with them. I am hoping to keep the partnership going But I do know Alicia’s property location ends 04/01/2026 but I will be recommending Alicia at many properties that I currently service in Nevada.

Experiencia negativa: Gehtto trash management company. I currently rent at the meridian located flamingo/ koval st. The staff in the HOA is Horrible and their maintenance as well horrible attitudes very very sketchy. I'm glad I rented here for a year before I made a purchase that I won't make. Furthermore I have owned 2 other condos that were managed by first residential so my word is solid. Vistana on Durango and 215/ warmsprings, and Canyon gate on ft Apache and Sahara so my comment is solid.

Experiencia fantástica: Always a pleasure working with the community managers at FSR, especially Alicia Mason. She is an outstanding and attentive community manager. She always goes the extra mile for her boards. I highly recommend her for your community association management needs.

Experiencia fantástica: I would like to extend a huge measure of appreciation to FirstService Residential employee Alicia Mason. She serves as the Supervising Community Manager for the Canyon Willow condominiums located in Las Vegas, Nevada. I was experiencing an issue involving my HOA fees. My account was showing that I had failed to make payments for 2 months. After contacting Alicia, she investigated and discovered the discrepancy had occurred during the transition period between the change of HOA management contracts. Apparently, my direct payments to FirstService was not intiated in a timely manner. My account had incurred substantial late fees as a result. I confirmed the error and I immediatly brought my account up to date. Alicia was kind enough to recognize the problem and waived the late fees! Much kudos to Alicia Mason and FirstService Residential. Ryan Borges

Experiencia negativa: The worse ever!!!!!!! I came here twice. No managers want to come upfront and deal with the issues. Stay away from this place.

Experiencia negativa: This company is a disgrace. There is no way to talk to anyone in the US -- all of the customer support has been outsourced to the third world. After several weeks of being promised I could speak to someone to help resolve my HOA payment issue (after I paid everything plus fines) it seems I will have to go the physical office to get help. In any real-world economy, this company would be out of business.

Experiencia fantástica: Thanks Much Felicia You Were Amazing! Thanks for Your Help and Understanding People's Needs. You solved my Request . Today , thanks Thanks, thanks Much!!. I would. Give you 10 stars .

Experiencia fantástica: Felicia S. has made a true difference with my overall experience -her demeanor, attitude and willingness to help has made an impact when it comes to exemplary customer service !! Also Lisa M at the front desk was very patient with me. Again, a sincere thank you !!

Experiencia fantástica: I was helped by Felecia in the Arville office she was very kind patient and very professional . And her understanding of our needs made it self explanatory

Experiencia fantástica: Amy Eckardt at the Sky building LV is genuinely outstanding at her position. She's exceeded expectations every time we spoke and has an impressive follow up. Her consistent professionalism absolutely deserves to be acknowledged. TY!

Experiencia negativa: These positive reviews are all fake. There is no way anyone enjoys interacting with this company. They have offshored most of their employees. It's very difficult to get a hold of anyone. Even when I talk to an onshore person, they are vague and unhelpful. Every time I have to interact with this company it is genuinely one of the worst experiences of my life. It is so stressful trying to get violations from my HOA resolved through these people. They will send me a violation, and they will reference a section of the cc&rs that I'm violating. I will then spend hundreds if not thousands of dollars attempting to resolve the specific verbiage that they included in my violation. Then they will tell me that whatever I did doesn't resolve what they sent me the violation about. Every time I try to get clarity from them I get a murky vague answer that is not helpful. These people are unprofessional, unhelpful, they have poor communication, and I can't stress this enough, the last 3 interactions I've had with them have been genuinely some of the worst and most stressful situations of my entire life. I absolutely hate this company and everyone who works there.

Experiencia fantástica: I would like to recognize Amy Eckhardt from the HOA at Sky Las Vegas. I am a realtor and Amy is a highly efficient and caring member of the HOA staff who does more than just execute her job in a professional manner. She goes the extra mile to answer any questions and help resolve any issues that I have requested help for as a real estate professional selling units in Sky. She is an asset to First Service Residential.

Experiencia fantástica: Despite Canyon Willow’s reputation for frequent water shut-offs (yes, it’s frustrating), I have to give a huge shoutout to our incredible community manager. She’s a total rockstar when it comes to communication and grace under pressure. Every time there’s an issue, she keeps us informed, reassures us, and makes sure the repairs are handled swiftly so we’re never left high and dry for long. I know there are a lot of complainers out there, so I want to make sure she gets some kind of shine in this dark world. It’s been a long time since we have seen someone care this deeply about a community, not just clocking in for a paycheck, but actually showing up for the people who live here.

Experiencia negativa: 1 star would be generous for this association. I live in a community managed by first service residential and they have been nothing short of disappointing and unprofessional. My specific community offers parking stalls for residents, which must be applied for and approved by property management. I have applied for the stall pass as I have a full size truck and it will not fit in the garage. Per the community guidelines and CC&R’s, this qualifies for said parking stalls as an “acceptable vehicle”, and I have submitted photo proof to the association to verify. It has now been 3 months of trying to get just a response from this association, and my property manager Lilibeth Orozco. I went to the HOA building off Arville and Blue Diamond to try and speak with this property manager, and was told she wasn’t in the building. As told, I left my phone number to expect a call back and speak on the issue. Which never happened. I have now submitted 3 applications which have been denied without reasoning, I have sent multiple emails per week directly to my property manger, with zero response. I have called the HOA emergency number, spoke with a representative, once again left my phone number and was promised a call back, which never came. Seeing as we pay monthly to an association, you would think a property manager would get back to within just a couple of days. Working professionally as a management company. As time goes on, it has now been almost 3 months and I have not gotten a single response. Disappointed would be an understatement. Do not have high expectations for this group. They towed my personal vehicle while I was on vacation, with no phone call prior to move the vehicle. Meanwhile I verified with my security guard of the community, that it was okay for the weekend. As a homeowner, I am now stuck in a very tough situation of “breaking the rules” or “keep waiting to hear back”, meanwhile this association does absolutely nothing to resolve this issue with a homeowner in good standing.

Experiencia negativa: I’m very disappointed with First Service. Landscapers connecting to our water more than once and nothing is done once we receive a $700++ water bill. Dena is an absolute disaster as a manager, we have been in communication with her for MONTHS now without any resolution. It is appalling how she does not seem to even read the emails, and ignores critical information. We feel as if she treats us this way because she knows that we are military and stationed elsewhere, so not here full time. Clearly there is no urgency. Absolutely shameful.

Experiencia fantástica: AMY ECKARDT from Sky Las Vegas is absolutely fantastic. She is efficient, considerate, personable, knowledgeable, and kind. Dealing with HOA organizations is often fraught with difficulties, but she makes the interactions pleasant, with reasonable interpretations of the rules. Even if the information is not what you are hoping for, it is presented professionally and how you can understand it best.

Experiencia negativa: Very poor service, long wait times, low fidelity information. You'll be going in circles. They should hire a consultant to fix all the broken processes.

Experiencia fantástica: The manager at Canyon Willow is nice and knowledgeable. She knows what she is doing unlike our last one.

Experiencia fantástica: Amy At Sky does a fantastic job, always available to help and to get things done. Owner of unit 502.

Experiencia negativa: It is virtually impossible to get clear, timely, complete answers to questions without taking time off work to physically go to the office. Collecting fines is their number one priority. I have lived in my community for 20 years and I will never buy property in an HOA again.

Experiencia fantástica: Living at Canyon Willow HOA has been a breath of fresh air thanks to the incredible management team. The professionalism and genuine kindness that Alisha and Trish consistently show is unmatched. Their responsiveness and care have made a noticeable difference from the previous management company, and it's clear they truly care about the community. Even in challenging moments, they treat everyone with patience and respect; qualities that are rare and deeply appreciated. Thank you both for always being available, approachable, and kind. Your dedication does not go unnoticed, and it’s made this place feel more like home.

Experiencia fantástica: Alicia is truly exceptional! Without a doubt, she’s the best manager Canyon Willow has ever had. Her dedication to the community is clear in everything she does; she’s organized, responsive, and genuinely advocates for the homeowners. You can always count on her to be on top of every detail, big or small. Her assistant is also incredibly kind and helpful, and together they make a dream team. They’re consistently available and approachable, which makes a huge difference in keeping things running smoothly. Canyon Willow is lucky to have them!

Experiencia negativa: Not going on to specifics, but after a dozen emails and 31+ days, still waiting on an approval that use to take 7 days to get approved. Still waiting for an actual person to email us back instead of a automated "Thanks for your request " email.

Experiencia negativa: They tow cars without warnings and make residents park on a street where 5+ cars have been broken into in the last year. When you try to reach out to mediate issues they have no care or empathy to speak to you like a human and mediate issues. They barely even pretend to care about issues you bring up and basically say "we can't do anything about it" with any issues you have. Also they call you from private numbers??

Experiencia negativa: If I can give a NO star review I would. I am very disgusted and disappointed with First Service Residential Management and Dena Pollizatto. They are constantly targeting and harassing me with photos of my property for something as simple as my trash bins falling down due to the wind or for leaving them out until the next day but as some home owners might know sometimes we run across delays with Republic Services or we’re at work and can’t get to it until the next following day. Our homes are sacred and after a long days of work it should be our place of peace. Also if the Management Company is going to send out violation letters to address things such as the landscaping and painting outside can they at least wait until the weather is not 108 degrees, it’s hot! With inflation and everything being so expensive some of us can not afford landscapers or painters we have to do it ourselves. I was also fined for just placing a screen against my gate in my backyard to prevent my little dog from getting out as we have coyotes walking our neighborhood. When the CCrs clearly state we don’t need approval for anything we do or add in our backyard. Nothing was altered or modified. I just had a board meeting over this with the Weston Hills Home Owners and First Service Residential to waive the fines waiting for a response. I’m being targeted and at the edge of filing a lawsuit and housing discrimination and harassment against them if this continues. I’ve also tried reaching Mr. David Diestel the CEO and President of First Service Residential and included him in the emails and no call or email back from him. Now I see why a lot of owners are selling and are petitioning to get rid of First Service Residential. The board of Directors as home owners in the Weston Hills Community should advocate for us and look further into what’s really going on, but I doubt you’re going to find that out in just 3 minutes in a board meeting like I was given. There is also a lack of communication between First Service Residential and the board of directors. I feel that that First Service is trying to run me out of my house as they have other home owners I’ve spoken to, but they will not run me out my house.

Experiencia negativa: The call center and office need to get their information straightened out. Was misinformed about parking permit procedures. Wasted my time waiting in line for 30 min. Only one person at the desk who did not know the answer to anyone's questions and had to constantly message her manager. Heard a ton of people screaming and laughing in the back - clearly could have helped in the front as the line grew longer. What's worse is you can't talk to anyone directly at the office, so because I was told wrong instructions from the call center, I walked out without a parking permit.

Experiencia fantástica: Stopped by to submit an ARC for a solar project and was impressed with the support from the lady working the front desk. I observed her help others with a sincere effort to support their needs. Well done.

Experiencia fantástica: We recently has an issue with the building Air Conditioning. It took maintenance several days to figure out the problem and fix it permanently. However, through the entire ordeal, over the July 4th Holiday weekend, the staff at the One Las Vegas Concierge desk were nothing short of amazing. They were professional; they maintained their composure throughout the event; and, they communicated to the residents what was going on. Huge kudos to Corbin, Eli, Amanda, and Immunique. You all rock!

Experiencia negativa: I’m trying to get in touch with my property manager. Followed the new rules to submit via the portal. No follow up in 48 hours like it said. So I started calling and am directed to a main line where they will “submit a request” to the property management team. Didn’t hear back in 48 hours so I called back, they had no record of the prior call. Frustrating because I’m asking to be connected to my property manager and they’re saying they cannot connect me because it’s internal calls only. I literally have a question and need assistance to close out a violation but am stuck because no one will get back to me.

Experiencia fantástica: I have the opportunity to interact with a number of HOA’s. Trish and Amy rank on top of my list. Their courtesy professionalism, promptness to addressing questions and help is exceptional. I have not commonly experienced this treatment with others in management positions at HOA’s. The owners and tenants at Sky condominiums are fortunate.

Experiencia negativa: My car got towed and it cost me $500! I've been trying to contact them for weeks to get a parking pass. I call and email and they just keep telling me to wait with no explanation. How is it legal to require a parking pass under the threat of being towed when they aren't issued in a timely matter?

Experiencia negativa: Ever since this company took over for our previous HOA company. I have had nothing but problems. The website is horrible. Click pay is horrible. The people on the phone have never been able to help me with any questions i have had. It is 2025 and this company doesn't have the option online to make a payment for a landscaping application fee. 20 dollar fee . I was told to bring a check in with the application no online option. Online i can only pay my quarterly HOA dues and any fines that might be there. Very disappointed with them. Who uses checks anymore.

Experiencia negativa: *edit* posting this worked. Contacted them after they replied below and someone reached out and handled the issue. They also seemed to find the 3 prior attempts cause those all got answered right away when it was no longer an issue lol. Well give back a star. *edit* Anytime I need to get in touch with them to do something it's a massive pain in the @$$. Simple things you can't do on their portal like update mailing address. Their chatbot wants you to use it but it's like a chatbot from the 2010s and not the new AI powered ones. Phone takes you to another automated system thats outdated and cant understand prompts. Finding a phone number to call is also inconvenient and if you do get in line to take to someone it's usually 45+ minutes to wait.

Experiencia negativa: I am absolutely disappointed and dissatisfied with this company. I moved into a new property managed by First Residential over three weeks ago. My property manager and myself have been in contact with them in regards to retrieving gate transponders, parking permits, and pool keys. During my first call, I was told that the order is in process and that I would get the items in two days. Two days passed and I called again for an update. A different person answer and said that no order is in process and that they are forms to fill out. Forms were immediately filled and sent to their office. Days go by without any updates or email back from their office. Exactly a week from when we first sent in the forms, I called to ask for an update on these items. Nigel took my call and all the information he could provide me with was "oh we are just looking at it now". I then asked to speak to a supervisor as I cannot understand why obtaining these simple (necessary) items is so difficult or why they are only getting to it now. He responded "we are busy, we will call you back in an hour". I understood, so I waited an hour, and just as expected, no call back. So I went ahead and called them again. This time a woman answered the phone. I asked if she could please explain to me what is going on and that I need an update as I have been waiting way too long for items that should be given within the first week of move-in. I said we gave all the information you guys have requested, yet after 3 weeks nothing has been solved or given. She responds that "oh the owner has to request it". What does that even mean? The owner filled out the forms that the property manager forwarded to their office and that office also shared the lease agreement that is supposed to give me access to anything in regards to HOA. I have copies of everything. So I said enough is enough, I need actual answers. I asked what do you suggest I do then? Can you please connect be with the office or a manager? Line goes back on hold then immediately goes to voicemail. What's the point in offering 24/7 customer care when you can't simply provide accurate information on my order or giving me any contact information of supervisors. Every time I call their office, they all sound clueless and are giving inaccurate/different information. I have been more than patient and understanding. But truly, enough is enough. Can you just have some decency and do your job? I am hoping someone at the corporate office sees this or someone in management at this specific office sees this. I truly just need to obtain these simple, yet necessary items. I have complied with all the the HOA rules so far. I have been doing my part in filling out what's needed and calling in frequently. I look forward to this being resolved asap.

Experiencia fantástica: FirstService recently took over our community and I couldn't be happier. Not only is the office finally open, but Alicia and Trisha have been amazing. They have all the answers and have been a breath of fresh air. Thank you for everything!

Experiencia negativa: Update; they used to be really helpful. We manage a few units in one of the properties they manage and ever since they changed their customer care to an automated portal, I am unable to get anything taken care of or any clarification on any issues. I follow the steps to submit questions or upload requested documents and there is never any follow up on the status of anything, nothing showing on the submitted tickets showing they have been reviewed, nothing email, nothing. Good luck reaching anyone at their office too.

Experiencia fantástica: Amy Eckardt is always very helpful in every aspect of our needs. She is always very patient to explain any questions we had and try her best to do anything she could to help us to resolve the problems. We really love to have her in our HOA office.

Experiencia fantástica: I currently own a condo where this new management company-first service residential, took over in my community, I recently brought to the new managers attention, some concerns that I had and regarding some tenants, and she immediately rectified the situation in less than one week!, really impressive for a new management team. They definitely do seem to listen to their owners and take action to make my living situation that much better. Thanks, Alicia and team, at first service residential!

Experiencia fantástica: Our engineers, Dave Tromblee, for more than a year, and Jason Brick Little, for the past several months, are outstanding and should be recognized for their professionalism and performance. They have greatly enhanced the quality of life in our community during their tenure and should be commended for their contribution.

Experiencia fantástica: As a resident of the One Las Vegas I want to acknowledge our outstanding engineering team Dave and Jason. We have a large pool that can be difficult to keep clean but their dedication and attention starting early every morning allows the residents to enjoy one of the most prominent amenities of the property. Thank’s guys and appreciate your professionalism.

Experiencia fantástica: Worked with Ruby Morales. She is considerate and helpful. She provided additional information in regards to submitting information for review to HOA management and keeping me updated on the progress and time frame. Very grateful for her assistance.

Experiencia fantástica: Great property management group. Anthony Roberts is always professional, listens to residents and always makes things right. Just wanted to give kudos to an all star. Sincerely, Greg H.

Experiencia fantástica: I would like to talk to you about Estrella Vega. Since October I plan to change my front yard grass with desert landscaping fill my application and took me a lots of visits to the office and phone call to finally get approved. Through my whole ordeal Estrella Vegas was always one phone call away ready to help me with my questions thanks to her help I finally finish my project . Workers like Estrella go beyond the best to help us. Thank you Estrella for all support and putting up with my frustrations I will always remember your help

Experiencia fantástica: Just got through working with Jackie Schull on some changes to our account. I was so impressed with how quickly she took care of what i needed to get the changes made. Jackie we appreciate your dedication.

Experiencia fantástica: Ruby Morales was terrific. She responded to my communications rapidly and was very polite and professional. My issue was resolved very quickly and in a satisfactory manner.

Experiencia negativa: My vehicle was broken into on February 10th. I live in a gated community with cameras at each entrance and exit gate. I immediately reached out to first residential as they manage the cameras. I was given the manager Suzette’s number to reach out to. I reached out. I called almost weekly and never got a response. I physically went in and was told they would reach out. Still never heard back from Suzette. Today I went in again and was told through and email sent from the back office to the front receptionist that the cameras do not work and are currently being fixed. 2 months of run around and sky high rent to live in a secure neighborhood just to be told the cameras don’t work after I come in frustrated and upset from 2 months of zero communication and run around. Not only did they know the cameras didn’t work and avoided communicating but they knew they didn’t work 2 months ago and are still not fixed today. Absolutely insane. What are we paying an HOA for? The reply on this is completely bogus. I NEVER spoke to a manager! No1 EVER reached out to me! No1 ever referenced my calls emails or voicemails. And law enforcement was involved! I have no idea who detective Santana is, that isn’t who is working on my case. The detective reached out multiple times and you guys never responded to her either which prompted me to make multiple physical trips to the office. If you were provided time stamps of the break in on February 10th why did you send someone to check out the gate on march 26th? You knew the cameras didn’t work and didn’t have them looked at til I came in upset for a final time. Again absolutely absurd.

Experiencia negativa: First Service Residential is known through the real estate community as very difficult to work with. As a resident in one of their managed communities I can confirm the assessment. We received a notice of non-compliance for a distressed tree in our front yard with an attached photo. The thing is, the photo wasn't of our front yard, our tree or any front yard in the neighborhood. The photo was of a tree in a neighbor's back yard taken from across several back yards. First Service is the new administrators of our HOA and boy are they making their presence known. Sneaking photos of back yards, harassing neighbors about freshly painted homes not exactly the approved colors, garage doors not properly painted in accordance with their paint profile, dead patches of grass in people's side yards and general incompetence. We were fined $50 a week for a 2 foot square patch of dead grass on the side of our driveway. We were actually waiting for approval from the HOA to remove all our grass (but we still re-seeded and grew grass while plans were being drawn and approved). Eventually they reversed the $550 fines. Even that was sketchy (they told my wife she was on the agenda for a HOA Board Meeting (that ended up being cancelled), then when she went to the next one they told her she wasn't on the agenda and wasn't allowed to attend, then we receive a notice that our appeal was addressed at the meeting she tried to attend. If you are serve in a community board, weary of these jokers, they don't seem to competently manage the properties they are contract to manage.

Experiencia fantástica: Amy Eckardt at Sky Towers is a phenomenal person to work with! I don't live in the condos here, but was handling the condo of a resident that recently passed away. I was shocked at how quickly Amy responded to all of my emails, messages, calls, etc. and answered EVERY question I had, even if it didn't pertain to the HOA! She also knew a great deal about the deceased resident because she cares about each person that lives there at Sky Towers. I don't think I have met someone so kind and so quick to do anything to help someone. Honestly, I think one of the biggest perks of living at Sky Towers is the HOA team.

Experiencia fantástica: They had my truck towed unlawfully and told my family that they would have the manager call us within a couple days to try to resolve the issue. This is unacceptable and the issue should be escalated and addressed immediately. UPDATE: The assistant community manager, Rachel, has rectified the situation by working directly with the tow company to reissue my vehicle to me at no cost due to the tow company's significant error. Thank you Rachel! Stars updated from 1 to 5 because of her specifically.

Experiencia fantástica: This review is for Amy E. @ Sky Tower, when I bought my home here a couple years ago she helped me with everything and for everything after. She has gone above and beyond for me, I would go as far as to say that she is the reason that things go smoothly when dealing with the management. Vendors have gone out of their way to tell me what a pleasant experience they had dealing with her(apparently being kind and capable is a rare quality) can’t recommend her enough.

Experiencia fantástica: Ruby Morales at First Residential services is exceptional at her job. She is professional and does everything with a sense of urgency. We truly appreciated all of her help.

Experiencia fantástica: Anthony is very responsive to help us to solve the problem. And he follow thru in a timely manner and kept us up to date I am very impressed with his level of professionalism and helpful demeanor!

Experiencia fantástica: Ruby Morales is so on it responding quickly to my concerns! Give her a raise!! It was frustrating trying to get connected with the right person for our community and she helped me without hesitation.

Experiencia fantástica: My experience with Ruby for my architectural modification was great, she communicated in a timely manner and my request was approved within the given time frame. Thank you!

Experiencia fantástica: I met with Amy Eckardt today with my wife and it was such a pleasure to feel like I met a REAL WOMAN. She was strong, confident, soft and Godly. She was just EVERYTHING! People like her are not only amazing moms, but just amazing people. Thank you for hiring such a great talent, Making people feel good is a God given talent. She is truly Blessed.

Experiencia negativa: I’ve had a very frustrating experience working with this residential office. The staff has been extremely slow to respond, and it took multiple rounds of emails for them to even acknowledge that they had overcharged me. Despite this, it’s been over two months, and I still haven’t received a refund, nor have they provided any commitment on when the payment will be processed.

Experiencia fantástica: We have had such a positive and prompt response from Ruby Morales whenever we had any questions regarding our home. She truly is amazing! Thank you, Ruby

Experiencia fantástica: I have lived at the Martin for 10 years. I own units at the Martin, the Panarama, and now I just purchased more at the SKY The staff is unbelievably friendly and ready to help you with whatever issues you may have. I have never experienced this level of commitment . Hands up to the management team there, you guys do a hell of a job…..xo happy holidays

Experiencia fantástica: I am a property manager that works with many management companies. First Service Residential, specifically Anthony Roberts is the most helpful management company that I have worked with. Anthony is kind, responsive and always helps strategize a solution.

Experiencia fantástica: I recently had the pleasure of working with Jackie Schull during my HOA process and I cannot express enough how grateful I am for her support and assistance. As a new homeowner I found the HOA procedures a bit overwhelming, Jackie was incredibly patient and supportive throughout the entire process. Jackie took the time to explain everything clearly, ensuring that I felt comfortable and informed at each step. Her dedication to providing excellent service made everything run smoothly, and I truly appreciated her efforts in making my experience a positive one. Thank you, Jackie, for your outstanding support! I highly recommend her to anyone needing help with HOA matters. Ann Young

Experiencia fantástica: Suzette Kuykendall has done a phenomenal job as our Community Manager. She's responsive, on top of collections from vendors, detail oriented on all the administrative tasks required to manage a large community, and gives great counsel on repair improvements so we as a Board can make educated decisions as we maintain the neighborhood. She's a delight to work with and hope we never lose her! 5 Stars for sure!

Experiencia fantástica: It's been pleasant working with Amy Eckardt as we look forward to growing with this A1 team. With a name like FirstService it's no wonder they employ rockstars. This is how you know a community is well looked after.

Experiencia negativa: These people are terrible. They asked me to give them a five-star review so I did. Then they stopped answering phones and returning calls and replying to emails. So I'm changing my review from five stars to one star. If I could give them zero Stars I would.

Experiencia fantástica: Suzette Kuykendall does an excellent job helping maintain the property at Nevada Trails II. Anytime she is asked to help or assist , she reacts quickly and efficiently. We are fortunate to have her as our property manager.

Experiencia fantástica: I am a resident (and owner) at The Falls at Rhodes Ranch. Our on sight resident manager, Megan Segovia, has made a hugely positive impact on the condition of the property over the last 18 months (when she started working here). During her time at The Falls she has repeatedly demonstrated her leadership and initiative by overseeing the improvements in landscaping, pool repair/maintenance and community outreach. By initiating community activities in the club house, decorating for holidays and always having an open door policy to speak with residents, The Falls has transformed into a community rather than just a collection of units. We are so lucky to have Megan as our on site manager and hope she stays forever! I also want to acknowledge Tom Bishop who works security for The Falls. He is approachable, interested and proactive. Tom engages with residents frequently and is sincerely interested in the security of our property. We are lucky he is part of your team!

Experiencia fantástica: Ruby Morales was a pleasure to work with. She was quick, polite, and help us easily resolve our concerns. I feel like a load of stress has been removed and I'm so grateful for Ruby's help.

Experiencia fantástica: I had a great experience with the association, thanks to Anthony Roberts. He was incredibly helpful in guiding me through the process and assisting with my fees. His customer service was excellent he was patient, knowledgeable, and made the whole experience much easier. I truly appreciate the excellent support he provided.

Experiencia fantástica: We are residents of a FirstService Residential community. My fiancée and I enjoy swimming in the pool several times a week, as it is an integral part of our health and mental wellness routine. Whenever we visit the pool, regardless of the time, it is always in exceptional condition. The water is crystal clear, and the area is free of debris. For example, this morning, despite the excess pollution from the wildfire, the maintenance staff arrived shortly after 3 AM to ensure the water quality was free of soot. The current maintenance staff—Dave, Hoover, and Rizzo—are friendly, diligent, and highly professional. Their presence ensures that the common areas are maintained to the highest standard, which helps preserve property values. I certainly hope the One Las Vegas HOA team retains their services for the long term.

Experiencia fantástica: I cannot express enough gratitude I have for the staff at First Service Residential. I was lucky to speak with Tracy Teal and she was able to talk me out of my melt down. I wish more places had customer service like Tracy provides.

Experiencia fantástica: Incredibly responsive, understanding, and helpful staff! I've had the pleasure of working with Ariana Bradford after a tree in our yard got overgrown and she helped us find a solution that both kept our yard healthy and kept the neighborhood looking fantastic. We absolutely love our neighborhood and FirstService Residential has been a big part of that. It's always stressful receiving a letter but it's great to know how flexible and communicative the team is and that they are willing to work with the homeowner.

Experiencia fantástica: I've been a vendor for 25 years and have had the pleasure of working with dena polizottos and teresa hilton that entire time. There work ethic, knowledge and expertise is top notch and more. From a vendor stand point working with teresa and dena is a dream, there responsiveness , cheerful attitude ability to help and guide anyone with any project day or night is a blessing to me. They ask questions to get a vendors point of view to make both of our jobs better. I somehow seem to learn something new about the industry weekly. So many managers out there take days and sometimes weeks to respond to us , like we're not important. They treat everyone, no matter who it is with the same character as they would expect in return. Making them 2 of the best property manager around. I'd recommend teresa and dena to any association looking to take there property in a positive direction.

Experiencia fantástica: I am writing to express my sincere appreciation for the outstanding service I have received from Ruby Morales. Ruby is a delight to work with, and she makes every interaction a positive experience. She is always willing to help, whether it's closing violations or providing extensions when needed. Thank you, Ruby, for all your help!

Experiencia fantástica: I have contacted a wonderful lady name Ariana B. twice now and she has been nothing but kind, responsive, and extremely helpful. They handle their report very quickly and are very understanding when you are on the receiving end of it. Thank you Ariana!

Experiencia fantástica: As a home owner, I need to make this known. Anthony Roberts is one of the best HOA people I have ever dealt with. Even in my most frustrating times, he patiently led me in the right direction. The times I met with him in person at the HOA office, he was always professional and polite. He always answered my emails back in a timely manner. It’s very good to know that I have someone I can count on in my HOA.

Experiencia fantástica: With HOA’s , you never know what kind of experience it’s going to be. I am pleased to say that Ruby Morales made what could have been a contentious situation so easy and made the problem go away. I will be contacting her with any issues that may come my way in the future.