BRIGS, LLC

Fantastic experience: I believe it was who EDGAR and another young woman who helped me and I could not have done it without them. I am an 84 year old non digital retired health professional struggling in this nerdy world. He made it a breeze for me.

Fantastic experience: Always good customer service

Fantastic experience: BRIGS got us the Homeowner's Welcome packet quickly and were very responsive about online access issues.

Fantastic experience: I hope this is reflecting the person on the phone. He was very helpful.

Fantastic experience: I accidentally delivered a package to my old address and Jessica was extremely helpful and quick with getting me connected to the current tenant so I could meet up with her!

Fantastic experience: Brigs LLC understood my issue. Dealt with the problem in a professional and efficient way.

Negative experience: Terrible, it took a very long time to get into contact with the Board of Directors after numerous emails and calls to BRIGS. Whenever you call BRIGS just to ask a general question, they almost NEVER give you accurate information. As bad as property management gets. Thomson do the right thing and find a BETTER company to use. Contracting BRIGS was the worst mistake and decision this HOA has ever made.

Negative experience: Brigs do you hire property managers for condo complexes? It takes days to a week to get a response back from a property manager . Why is the property manager asking me to assess a leak situation? I am not a plumber. Also ALL VOICEMAIL BOXES ARE FULL !!! is that on purpose? I believe so.

Negative experience: Between the board and Brigs manipulating election out comes and allow projects that harm the current residents such as the project shown below or them allowing their facilities manager to forgo clearing an emergency egress in a snowstorm if you look at the pictures behind the snow piles is the emergency egress. Also adding stunts like this. See below PLEASE DO NOT EVER USE BRIGS Look at the article in the photos. I can assure Brigs is in non danger of being transparent

Negative experience: If you live in Washington Park Condominium in Andover - find the facebook group to discuss the lack of heat and hot water. They're throwing people out of the units and turning off water because they don't have the money to replace the boilers.

Fantastic experience: I got the info I need very quickly

Fantastic experience: I had a minor billing issue arise and I asked for clarification of what was going on by putting an inquiry into BRIGS' online portal (Vantaca). I had a response from BRIGS customer service within an hour that included an offer for them to rectify billing issues going forward. This is the level of service that I hoped for with BRIGS that we never saw with our previous property management company.

Fantastic experience: Good to work with. Very helpful in resving a billing / auto pmt issue.

Fantastic experience: Request was handled in a very satisfactory manner, and the issue was resolved properly and efficiently. Thanks!

Negative experience: Terrible experience with BRIGS Property Management. Rick is one of the most condescending and unhelpful property managers I’ve ever dealt with. From day one, he has communicated with hostility, issued baseless fines, and dismissed reasonable questions with sarcasm or outright refusal. He does not live in the building but regularly makes judgments about tenants vs. owners and fosters an "us vs. them" dynamic. Additionally, regular email communications are consistently sent out with errors and follow-up remedy emails to address miscommunication. This lack of professionalism is glaring. During the annual meeting, he was visibly angry with tenants complains and told residents it’s not his job to keep us informed. Requests for maintenance, FOBs, or even basic communication are met with blame and disrespect. Property management should serve the community, not talk down to it.

Fantastic experience: Very professional property management with simple online portal for communications. Usually very quick response to requests.

Negative experience: This company has been fired from my complex. I had multiple issues with George not retuning email and calls. Then you try his boss Andy and same thing. Being promised things would be fixed one day and to this day there still broken. Also they can’t handle there work load and respond in a timely matter. If you want service go elsewhere!

Negative experience: Cruel, Misleading management company ever. No help with any resident issue. There for show. Unhelpful. Dismissive. Very manipulative and no honesty or genuine concern for any of your issue. Extremely disappointing management company. If you want your fees up and no service go for Brigs. ZERO STARS.

Fantastic experience: Representative was very helpful, knowledgeable, polite and very kind

Fantastic experience: In this age of technology, where nobody talks to you live, here a nice lady spent 17 minutes so patiently resolving an issue. Can't thank enough for their professionalism.

Fantastic experience: Thanks HOA, particularly Eric our manager, for taking great effort to get the heating supply system ready right before this almost winter weather falls.

Negative experience: I would not even give this management one star if I had the option. I moved to the Ashland area in June 2025 and my experience with the management especially the property manager, Tracey Rhodes has been consistently disappointing. She rarely answers calls, does not return voicemails (which are often full), and responds to emails selectively at her convenience. Over the last five months, we have received incorrect warnings, been instructed to follow rules that are not listed in the handbook, and have dealt with ongoing unnecessary pressure from management. The overall environment has become hostile and uncomfortable due to the way concerns are handled. The property manager’s approach feels intimidating rather than supportive, and it has made living here far more stressful than it should be.

Fantastic experience: Brigs is an amazing property management co. They serve the Town of Ashland well

Negative experience: Beyond horrific!

Negative experience: Review for Brigs, LLC – Property Management I own a property in Framingham, managed by Brigs, LLC. The manager, Rogeria, has never returned my calls or emails since I bought the property. She’s an extremely poor manager. Every issue takes almost a year to resolve because Brigs constantly changes staff. I requested two parking permits in January, and it took nearly a year to get them. Meanwhile, my tenants’ cars were towed over ten times, paying $350 each, only because Brigs refused to provide the required permits. I’ve also received several unfair fines: $1,000, $700, $100, and $500 — all against my unit only. The building’s financial report shows that only about $2,000 were collected in fines for the whole year, which means my unit was the only one fined — since I alone paid more than that amount. Where did the rest of the money go? The housekeeping, managed by Silvia, is poor. The building is always dirty, and she has entered my unit without permission, taking photos — completely against Massachusetts law. There are no cameras to “cut costs,” even though we pay $500 monthly condo fees, for a service not even worth $150. After all this — unfair treatment, lack of communication, and clear discrimination — I believe I’m being singled out. I’ve already filed a court complaint and am pursuing my rights. Hopefully, this review warns others about Brigs, LLC.

Fantastic experience: Edgar was so helpful, knowledgeable and patient!

Fantastic experience: I spoke with Ana Toledo today to inquire about an issue with water in my unit. She was prompt to follow up with my tenants and later with me. She was very professional and helpful.

Negative experience: Horrible how they go about renewing leases. Before you rent any unit, please make sure this company is NOT the managing company. They are condescending.

Positive experience: I called Brigs. LLC today to contact the property management about getting a key to the Jones Terrace laundry room and haven't heard anything yet.

Fantastic experience: During a recent tenant move in, we had several issues where Brigs management specifically Dana stepped in. His support, professionalism, and level-headed thinking helped both the owners and the tenants. He took control of the situation and provide reasonable solutions for both parties. There was nothing more I could ask him to do in this situation.

Fantastic experience: I called up for help with the portal and Edgar was extremely helpful walking me through the entire process

Fantastic experience: I reached out to them with an issue and within a few days the issue was resolved. I was very pleased with the quick response. It's a new management to our estate and I'm quite pleased with the change.

Fantastic experience: BRIGS has helped me address multiple issues promptly and with a high level of professionalism. It is great to be with a management company that makes an effort.

Positive experience: I have had very *mixed* experiences with Brigs, LLC. Sometimes they are very quick to send maintenance out to address an issue when reported through their maintenance portal, other times, not so much, and you have to hound them a bit to get a response. Some of their representatives can be difficult to reach, rarely respond to emails, when called don’t pick up the phone, and you’re left with a “full” voicemail box. Also, I had an issue with a water bill I received, had been dealing with employee A for several months, with no resolution. I email employee A to follow up on the issue, to find that they were no longer with Brigs, with no communication, just an automated email response. I was told to get in touch with employee B, who seemed to have no insight on the issue and has since stopped responding to my emails. When I communicated prior to this issue that employee B was difficult to get in touch with to someone at Brigs who happened to be a superior, he played dumb and seemed unwilling to help me resolve whatever issue I was having at the time, while making excuses.

Fantastic experience: This review is meant to recognize Guillermo Balderas personally. Over the past five years, he has been the best property service employee I’ve met. He is always responsible and patient, taking the time to carefully address even the trivial issues without dismissing them. The answers he provided always go beyond satisfaction. An employee like him is truly rare in any service company and deserves to be appreciated.

Fantastic experience: Always there to help!

Fantastic experience: I needed to update my information on the Brigs portal. I reached out to Brigs and was able to connect with Laura B. Laura was amazing. From quickly answering my questions to being extremly friendly and professional, Laura was a pleasure to work with all around.

Fantastic experience: Juan was very understanding over a glitch in my account & helped a senior citizen (me) with a smile in his voice.

Fantastic experience: Great caring service. Very prompt !!

Fantastic experience: Very efficient

Fantastic experience: I purchased my condo almost a year ago and am very pleased with the way it's organized. It's a very well-maintained, clean, and pleasant place to live. I'm very pleased with my purchase.

Fantastic experience: They always answer the phones professionally and if they don’t know the answer then they will tell me that fact. They will research the problem at hand hand and get back to me always in a timely manner

Fantastic experience: We talked to Laura, she was very helpful, answered all our questions, and was very friendly and professional.

Negative experience: I have been trying to get a home equity loan and brigs is dragging their feet to answer mr coopers questions

Fantastic experience: Brigs LLC manages our multi-unit building. They recently oversaw our very successful major masonry project and before that managed our new roof project. They are very responsive and have helped resolve issues within my unit as well as some inter unit issues. They keep owners well informed and make sure that our heating and water systems are in good working order. I am very happy with their services and can relax knowing that in the case of an emergency they respond quickly. Thank you Rick and team.

Fantastic experience: Very helpful and worked with me on a billing issue.

Fantastic experience: Lewis Wharf is a complicated property with many moving parts! Brigs has navigated the difficulties quite well! They get back to you quickly and follow through with anything they are responsible for! Brady Otey 135-35, 137-37 Lewis Wharf

Negative experience: HORRENDOUS management!!! They refused to answer billing questions, completely dismissive and arrogant. Zero transparency when comes to billing.

Fantastic experience: I had some issues with payments not getting to the correct account. They helped me solve the issue.

Fantastic experience: Answered my question quickly!

Fantastic experience: So friendly and very helpful.

Fantastic experience: Brigs have responded to my needs promptly whenever I had inquired or needed anything.

Fantastic experience: BRIGS’ Talia Gonzalez solved my problem in an efficient and friendly way. Very good service.

Fantastic experience: The customer service representative was polite and professional, and he promptly and accurately answered my question.

Negative experience: The common fence on the deck blew in January. We are in June and the promise to check on progress and let you know. Crickets no one follows up. Time to look at other vendors.

Negative experience: Consistent errors with billing they refused to resolve. This alone screams dodgy!

Fantastic experience: The person I spoke with was really helpful!!

Fantastic experience: Winding Brook Condos in Dracut has changed management companies more times than I can count. BRIGS, LLC is now the management company, and they have been outstanding. I was walked through step by step to set up automatic payments for the condo fees. The process was simple and the fast online assistance was great.

Fantastic experience: I've lived in my condo for 18 years. As a first-time homebuyer, I knew nothing about purchasing property—let alone how condominiums actually operate. I didn’t have a buyer’s agent representing me, and I wasn’t aware that the agent involved was actually working on behalf of the bank. I purchased a bank-owned foreclosure (REO) during the height of the predatory lending era, using a no-documentation loan. The condo was overpriced, the interest rate was high, and the property was financially unstable. Every year brought new special assessments because the building was in serious disrepair. I decided to join the condo board to better understand what was happening behind the scenes. That’s when I learned that the owner of BRIGS formerly Greater Boston Properties at the time had personally invested funds to help keep the HOA afloat. Over the years, we cycled through several property managers, but our current one—Richard Ploss—has truly been a godsend. There was a time I felt embarrassed to have anyone visit where I lived. Today, I feel proud to come home to a place I can finally appreciate. (Aside from the dumpster placement!) The curb appeal, the ongoing repairs, and the genuine care being put into the property make me want to hold onto my condo as an investment. Huge thanks to Scott, Rick, and the entire BRIGS team for your hard work and dedication. You are truly appreciated. As a Realtor, my personal experience has fueled my passion and expertise in helping shape the way I now serve my clients—making sure they’re informed, protected, and empowered in ways I wish I had been.

Fantastic experience: Thanks to Brigs for helping me get my Verizon internet installed efficiently. Thanks for your help.

Fantastic experience: We just bought our house and had very good experience with everyone I spoke with in that office. Everyone is very nice and responded in timely manner. Thank you!

Fantastic experience: I didn't get her name but the Woman I spoke with was above and beyond helpful !!!

Negative experience: worst management company. I live in an apartment building managed by Brigs in Boston, the heat is managed (turned on) by the building (so Brigs), it's 70 degrees in Boston and the heat is on! even if we turn off the radiator, there's heat coming off of the pole thing next to it. I've called them multiple times, they either do not answer so I leave a vm that never gets returned or they transfer me to the "Boston person", this person does not answer and does not return my vm either.

Negative experience: Trying to get them to do anything is like pulling teeth

Fantastic experience: I CALLED FOR HELP MAKING A PAYMENT TO BRIGS,LLC THE PERSON I SPOKE WITH WAS SO VERY HELPFULL WITH TO ME HE WENT WAY OUT OF HIS WAY MY EXPERIENCE SETTING UP MY ACCOUNT AND WAS VERY POLITE ALSO. GREAT JOB THANK YOU

Fantastic experience: The staff responded promptly and efficiently, and were very enthusiastic!

Positive experience: I got a quick and well thought out response to.my question.

Negative experience: Brigs is the worst management Co imaginable. We have had them 10 years at Seaport and it just keeps getting worse. Try calling the emergency number and you’re forwarded to another country and they really don’t help at all. Forget the management team. They are never there when you need them. I could just go on forever is how bad this company is. After getting rid of them we have over one million dollars unaccounted for. We hired a forensic accountant and are going to sue them for our money back

Fantastic experience: Rep got right to the problem and took his time to fix the issue

Fantastic experience: Good communication and proper service, according to our agreement.

Fantastic experience: Have had some issues and Brigs has been excellent in getting my issues resolved. Friendly, Professional, and Great Communication.. Kudos to All!!

Fantastic experience: They quickly returned my emails and resolved all my issues.

Fantastic experience: Ana Toledo is the best agent at BRIGS. She is knowledgeable and she follows up any issue until it is resolved. I wish she becomes our property manager.

Fantastic experience: Within minutes of my submitting a work order on my condominium site's portal at Brigs, I had an acnowledgment email and recognition of the submitted request and within a short time thereafter two different crews, with the right equipment, arrived to resolve the issues to my total satisfaction. As for the signs of a fully professional follow-up I got both a phone call and an email requesting my input as to whether or not the issues were resolved satisfactorily.

Fantastic experience: I just bought a house under the management of Brigs, LLC. They were very prompt and attentive and they immediately follow up by sending me a “welcome package” and promptly answering all my questions. Their rep, Paula Lodi, was great. So far, I am very pleased.

Negative experience: Would not recommend. Lack of communication, proper tools or supplies. They are great at showing up to answer calls, but that’s about it. Customer service is not great either.

Fantastic experience: lady was helpful

Fantastic experience: Very Helpful and pleasant to speak with!

Fantastic experience: I can easily reach out to them and get the info I need

Fantastic experience: Had difficulty getting into portal. Agent quickly resolved problem and provided additional needed information. Experience was very positive.

Fantastic experience: The Brigs client service person (Anna) was very helpful in tracking down the property manager and contacting Gastaldo to get the trash picked up for the residents who live on the 165-207 Captain Eames driveway

Negative experience: The absolute worst management company! They shut the water off with no notice. You call for repairs and they downplay your problem as if it’s not a priority and that’s only if they bother to respond. The heater has been broken for over a month now and they try and tell condo owners that there is no problem but then turn around and say they’re aware of the problem and they’re “working on it.” They hire under qualified/cheap labor to resolve issues that require professional expertise. They raise the condo fee but the complex always looks like crap. Where is our money going? We haven’t had heat All weekend and it’s been below 30 degrees. Terrible service. Not to mention the property managers attitude whenever you email about anything at all.

Positive experience: Sometimes there appears to be a communication gap, however if one is persistent this communication gap may be bridged.There is a learning curve whenever there is a management company change, imho.

Fantastic experience: Brigs, LLC employees have been very helpful to me and my wife Leslie throughout the year and we truly appreciate those services

Fantastic experience: Issue resolved immediately.

Negative experience: they shut our water off without warning, spring several month-long construction projects on us with virtually no notice, and when we actually ask them for help with broken locks, failing electricity, etc they either do everything they can to shift responsibility off themselves or take way too long to resolve the problem. if you have an emergency on a weekend, well say your prayers because they have nobody on staff to help! disaster of a company and i will never live in their units again

Fantastic experience: Very nice telephone help today! Courteous, cheerful, patient and helpful.Thank you.

Fantastic experience: Every time I have called questions or requests were promptly answered

Fantastic experience: I am very pleased with all the service and help I have received up to this point. I'm impressed with their efficiency and responsiveness.

Negative experience: I have no idea how they are in business. Incapable of doing anything for the building and for residents. I motioned our condo to rescind their contract

Positive experience: I live in Ashland, since Tracey becomes our community manager, things are getting better, works have been done, unit owners' voice gets heard, communication becomes easier and we get feedback quicker. I see the good changes and I feel more positive. I'm grateful to have Tracey in our community!

Fantastic experience: I always got an answer when I contacted Brigs by email. I’m satisfied with their responsiveness.

Fantastic experience: I got great service from Cheryl Hutchinson. I want to say thank you to her very much

Negative experience: The worst property management company ever! Absolutely useless, never solving any problems. Never provides requesting information. I have no idea what we are paying them for...

Fantastic experience: I really appreciate Briggs, is a great company!

Negative experience: Worse property management company. All the complexes in Ashland especially Starlight Village are a nightmare to deal with. They are the most ineffective company. Try to stay away the complexes have so many problems that will cost you thousands and they’ll do nothing to help just makes it all worse.

Fantastic experience: Many thanks to Cheryl and Rogeria at BRIGS, LLC management company. We appreciate the much needed quick turnaround on a water shut off for our building. What was a simple kitchen faucet replacement alerted us to the need to also replace the shut off valve. We are very grateful for your help with this matter. Have a great weekend!

Fantastic experience: Client associate Edgar is awesome!!! Not only took care of my issue, he email to follow up if everything was all set Thank you Edgar!

Fantastic experience: Talia was very pleasant and helpful. She did a marvelous job teaching an "old dog" how to manage the auto payment options. Thank you Talia

Negative experience: It is the worst property management company in terms of every service!