Cities Management

Fantastic experience: Andre Roberson is an exceptional General Manager at Center Village Condos. His professionalism, responsiveness, and genuine care for the community consistently stand out. Andre approaches every situation with patience and a solutions‑focused mindset, making residents feel heard and supported. His leadership has created a well‑run, welcoming environment, and it’s clear he takes great pride in maintaining the property and fostering a positive living experience. He communicates clearly, follows through on commitments, and handles challenges with professionalism and grace. Under his leadership, the building is well‑maintained, issues are addressed promptly, and the community feels organized and cared for. Andre’s dedication has made a meaningful difference in the quality of life at Center Village Center Village is truly fortunate to have him.

Fantastic experience: Angela McMurray did an excellent job handling my refund and assisting me with setting up autopay .

Negative experience: There are entirely too many that are in positions they are not qualified for. Unable to answer or respond to simply easy questions

Positive experience: New to the townhome experience, was concerned that my wife and I were not given information at the closing for our unit. After a couple of emails and phone calls, was contacted by Liz, who explained what was going on and that has helped.

Fantastic experience: Our HOA is fairly new working with Cities Management but my experience so far working with both Carla and Rocky has been very positive. They have provided help in a friendly and timely manner. Great communication.

Fantastic experience: Angela has been a great help to me whenever I have inquiries. She is always quick to respond, explains things clearly, and makes sure everything is taken care of properly. Her professionalism and willingness to assist make her a pleasure to work with.

Fantastic experience: Liz was very helpful with a concern that I brought to her attention today. She was very polite and quick in her responses. I appreciated her help.

Fantastic experience: I reside at Charleswood Assoc & had an excellent experience with Angela from Cities Management. My issue was regarding association fee options. Angela was very helpful and customer service oriented regarding all my questions. She also made a follow up call to me about paperwork which was being mailed. Thank you Angela.

Fantastic experience: Thank you Queenie for helping me today! My questions were answered and sent through email so quickly. It made my day besides the good weather!

Fantastic experience: I am on the board of a Minneapolis condo association. Six months ago, we chose a new property management company, Cities - and we are very happy with its service. Transitions can be challenging, but Cities employees work extremely hard to resolve problems. Recently we had a pipe burst in our building, and Cities' President was on site in about 20 minutes, shortly after the firemen arrived. Matt then stayed in our building for 5 hours to orchestrate an emergency response that involved many, many people - restoration workers, electricians, other Cities employees, etc. He informed our insurance company about the event. He emailed an extremely clear and well-written letter to residents. He met many of our residents, listened to all of our concerns, and he is still offering truly helpful post-emergency advice to board members. We have found the property manager assigned to our building to be very helpful too. Derek anticipates problems before they occur, and steers us to good solutions when we occasionally disagree. The accounting department is especially patient about answering questions about and fixing issues with our monthly reports (thank you, Jordon and Percy). For many reasons, we are grateful to be one of Cities' clients.

Negative experience: Horrible It takes them four to five days to return calls when you finally talk to someone they refer you to someone else i am getting billed for things that were paid a month ago Worst company i have ever dealt with Gerald Polski

Fantastic experience: Thanks to Carla D. for her great "customer service" in helping me navigate the complexities of updating my payment process. She was patient, immediately responsive, and friendly.

Negative experience: Some employees with this company Cities Management exhibit discriminatory behaviors of racism, sexism, and biases and who uphold and support others who exhibits these behaviors. When you express your concerns about these behaviors they are ignored because they used these behaviors to weaponized against and push people out and off the board who they don't want to be apart of it.

Negative experience: Unfortunately, our experience with this management company was extremely disappointing. Communication was inconsistent, basic governance and records requests went unanswered, and the company repeatedly resisted clear board directives during a transition. Rather than acting as an assisting agent, they created unnecessary friction and delays. We would not recommend them to other associations seeking transparency, cooperation, or professional partnership.

Fantastic experience: I live at West Ridge Condominiums in Plymouth, Minnesota, and our property manager, Andrew Hathaway from Cities Management, has been outstanding. He responds to emails very quickly and always follows up with a phone call to let me know he received my message, what steps he’s taking, and what I can expect next. His communication, professionalism, and follow-through are exceptional. I truly appreciate the way he manages our community.

Fantastic experience: We have had several management companies oversee our condo HOA over the years and our current manager Derek has been the best one we've ever had. Derek is a great communicator and gets back to us quickly and addresses the concerns of the residents. The other day we were locked out of our unit and Derek was at our building in 15 minutes with the Master key to get us in. 5 stars for Derek!

Negative experience: Absolutely not pleased, impressed or even satisfied with the new management as a board member. Nearly impossible to get a hold of, no physical appearance purely digital. Lack of professional communication resulted in several delay on sensitive matters. Continue to drop the ball on multiple time. Really proactive in charging the association a "trip charge" without having a maintenance person take a look first. Does excellent job in communicating the issue but without any further updates or resolution. If you ever wondering why your HOA fee is increasing YOY, look no further - Cities Management is thrilled at doing that. Should have selected a different management company for the association. Costly mistake for one to learn!

Negative experience: This is the most expensive HOA in the northern suburbs and they do the least amount of work. My driveway is shoveled today, but barely completed. The sidewalk is not cleared as I write this(11:30 AM). I do often wonder what I pay for.

Fantastic experience: Quennie Gempisaw was very Professional and answered all my questions and provided me with the link I needed to complete my inquiry.

Negative experience: Do not ever use this company as your HOA provider. As MANY people in the reviews have mentioned, they are almost impossible to contact. Count on never being able to contact them by phone. If you do get an email back, expect it to be days or weeks after you email them. We have been trying to work out a very serious issue with them that is costing my family 9 grand. It took them 3 weeks to get back to us on it and because of that, the issue was not able to be settled. They told us they hadn’t received our check at 4pm one day and the very next day at 8am it was suddenly “already cashed” they have zero communication skills with you, but also with their own team. I have requested a call back multiple different times and Clara keeps deflecting in each email and has yet to call us. This company does not care about you at all. Choose a different one if you want to ever actually talk to someone or receive decent customer service.

Negative experience: Horrible company. We live in the poorest suburb in Hennepin county. How can they keep increasing our pay but not have any thing that looks great. Same landscape, same ole stuff. Oh, yeah they purposely deliver the mail to your house late, so you can pay the late fee.

Fantastic experience: I've had several properties under Cities Management's care for the past decade, and today they truly impressed me. I submitted a “Contact Us” form on their website with a question, expecting the usual automated reply. To my surprise, the response came almost instantly, and it wasn’t just a generic message. Liz R from Client Services personally addressed my inquiry and provided a thoughtful answer right away. In a world where most organizations rely on automated confirmations, this level of responsiveness was exceptional. It reminded me how crucial real-time communication is in any business. Cities Management didn’t just meet expectations, they exceeded them. It genuinely made my day!

Negative experience: These guys are awful. They assessed us $2800 to paint the houses in the development and hired a contractor who power washed all the stain off my deck and left it exposed. I’ve been emailing them for over 2 months and they told me “it’s the home owners responsibility to maintain the deck”. Obviously I wasn’t the one who power washed all the stain off of it.

Fantastic experience: After some difficulty in reaching someone at Cities Management due to some telephone tag I was finally able to speak with Angela. She was very helpful and handled my dilemma quickly (how best to pay an assessment other than HOA dues). She followed up with a phone call and an email. Angela is what every company should strive for in an employee - competent, helpful in finding a solution, patient and goes the extra mile. Cities Management is lucky to have Angela as a team member! Thank you, Angela!

Fantastic experience: Angela was very helpful in answering my questions and prompt in sending follow-ups by email. We moved into a new neighborhood and hadn't heard from the association so had to reach out directly. But otherwise the experience has been positive so far.

Fantastic experience: Angela was amazing! From my first interaction when she followed up with me after I called your office and left a voicemail, to her follow up when the transaction was complete. That’s the type of customer service we look for. Where a service rep cares enough to ensure your transaction or service or concern is attended to and completed. THANK YOU ANGELA

Negative experience: I own a condo through this company. Takes them over a week to respond to any request or email. I was due to close on my house tomorrow and it is now delayed because they have not responded to the 20 calls my loan officer and I have made to them. Useless and expensive.

Fantastic experience: I am President of a Homeowners’ Association located in St Paul, MN. I would love to supply feedback regarding Cities Management and their staff. We have experienced an incredibly positive, outstanding response to questions asked. Jesse Heinecke is a 5-star contributor to our Association. He cares and will supply information that is best for your Association. Jesse delivers information on time and goes beyond to assist in whatever you need. I am thrilled to have Jesse Heinecke on my team. I cannot say enough positivity about how Jesse manages every situation he encounters with our community. Way to go, Jesse! I highly recommend Cities Management and their staff.

Fantastic experience: Our HOA has been working with Jesse Heinecke for several years now. Jesse is always quick to bring items to the Board's attention and work with us to help resolve any issues that arise. Even though Jesse manages other properties, the attention he provides to us and the wonderful communication is very much appreciated! Thank you, Jesse, for all that you do for our community.

Fantastic experience: We have been extremely happy with Cities Management. Our previous company fell very short of expectations and it has been refreshing to have contact and follow up as we do! Jesse, our association contact, has been excellent. He has provided great insight, takes time to answer the many questions our board has had and always follows up with us. Jesse keeps a personable feel to all communication which makes it more enjoyable in dealing with business matters.

Fantastic experience: I am a Board Member here at our Association in Maple Grove, MN. We have been a long time client of Cities Management and work closely with Jesse Heinecke. Jesse has been terrific to work with as his direction and counsel make the lives of us Board Members much easier. The Essential Services relationship we have with Cities Management meets our needs well. As a smaller Association with fewer "things" to manage, the Essential Services contract works great for us. Jesse is there when we need him. Highly recommended.

Negative experience: Please read the reviews. This company is horrible! They do absolutely nothing for our community. They hardly ever answer their phones, they don’t return phone calls, and they never follow through with anything they say they’re going to do. Our rep (Sarah) Is so rude and she admits that she has too many accounts so good luck with her taking any time on your specific account. Find any other property management, but this one.

Fantastic experience: Peggy Zambory has been so great! I called her to ask about a clause in our paperwork. When she called me back, we spoke about the issue in depth and arrived at a satisfying conclusion to discuss the issue at a meeting. Peggy went above and beyond by looking further into the issue and finding the answer without needing to wait for the final meeting! Truly appreciated!

Negative experience: Cities Management needs to increase staffing. Customer Service personnel is very very limited. I have never had a phone call answered when I call - it always goes to voicemail. Emails are not answered for days, if answered at all! Cities Mgmt has not figured out proper staffing protocols when their entire existence depends on the communities they serves (don’t serve).

Fantastic experience: Michael Mattson has been our Property Manager for several years now. Being President of my Board, I have come into situations where I needed input. Michael was always prompt in getting back to me. He also does very well at our Annual Board Meeting. He’s very organized getting owners to sign in for quorum purposes and he speaks very well in front of a group of people. The other Board Members also agree how thorough he is and we all like his email communications to the owners. Michael, the Board appreciates you!! Thank you!!

Fantastic experience: Carla D. was terrific. I contacted her to change our ACH payments from one account to another after the death of my mother. She was knowledgeable and very responsive. I was impressed.

Negative experience: They do the basic work just fine, but are exceeding unhelpful when it comes to planning the budget or providing guidance when the HoA needs plan for anything beyond who cuts the grass this summer. If you need anything specific other than paying your bill (They are GREAT at requesting money) then you leave a VM or send a message to a general mailbox and hope for the best.

Fantastic experience: I've been on the HOA board for many years and have worked with four different management companies. Cities Management, and especially Arik, outshines them all! They have been the most professional management company my building has worked with. Arik has great communication, he's thorough and patient, and goes above and beyond for our building. I know he manages other properties, but the attention to detail and responsiveness sometimes feels like we're his only building. The board members can't stop singing Arik's praises. Thank you for everything you do!

Fantastic experience: Our association had two previous places managing our association dues before cities mgmt took over. My account was short a considerable amount of money. I contacted the cities mgt manager Arik, and with in a few hours he responded back. My info was sent onto the client service specialist Liz and Jordan, accountant. The team actually reached out to the two previous places to get the past statements. All of my emails to get this resolved were answered same day . The manager actually did the audited of the statements they received finding the error. I received an email at 9:15 at night… alerting me to the fact that he had indeed found my missing money which had not credited been credited. This time of 9:15 pm was not within his normal work hours… above and beyond is all I can think of. He knew I was worried…. I can’t believe the team did not dismiss my concern, they could have told me to contact the other two places instead of reaching out on my behalf. My issue was resolved to my satisfaction and the account credited with the missing money..above and beyond by this team approach and communication amazing!

Positive experience: Peggy Z., Josh K., and the rest of the team at Cities Management have been great to work with. They are responsive and have helped our Association become more efficient. I, as a new Board President really appreciate all of the Webinars and education they provide. I would recommend Cities Managment to other HOA's.

Fantastic experience: We are a small HOA (<20 units) and have appreciated the support and responsiveness from our manager (Peggy Zambory). She is easy to contact for issues that have come up this spring (like missing component for our irrigation system from the previous vendor) and keep us updated with action items from board meetings as well as prepared for our meetings.

Fantastic experience: Teresa at Cities recently handled new driveway replacements at our community. She was extremely helpful and responsive with information and updates. Would highly recommend working with her at Cities!

Fantastic experience: Jennifer and her team have been very responsive with HOA documents and the ability to receive them. Very helpful for the end user. I wish all management companies were as customer focused!

Fantastic experience: Been working with them for some time now and have not been disappointed. They take all my concerns very seriously and answer any questions I have. Truly a fantastic company!!

Positive experience: Updating my review: Management of the company called me after the 4th of July holiday weekend. They stated that their lines were inundated that day and had to play catch up. Manager explained that they replied within one business day and addressed the issue with me on the phone. Original: Impossible to get ahold of. As a Realtor, I need to be able to get in contact with an HOA within a reasonable amount of time. Between another agent and myself, it took an unreasonably long time (2 business days +) to reach anyone.

Fantastic experience: Arik has been so helpful since we signed in with Cities. He even fished a dead possum out of our lake shore. He's went above and beyond, he's helped us with our gardening and saved us money doing so. He is definitely a positive light and we are glad to have him as our community manager! Cities Management has been great to us.

Negative experience: Incredibly difficult to communicate with. A work order took ~40 days to hear back from and we’ve been waiting 2 weeks to hear back from our property manager with 5 emails sent and a voicemail left.

Negative experience: It's been almost three weeks as a new homeowner and I still have not received our welcome packet, got internet hooked up, nor received a call back after dozens of tries. Maybe a bad Google review will get their attention.

Fantastic experience: Our HOA recently had our driveways torn out and replaced. Communication with Cities Maintenance was excellent. Notices were posted on all garage doors regarding days, times and parking. Contact number was on the notice for Teresa and I spoke with her regarding a couple of questions I had. She answered the phone immediately and was professional and very helpful in regard to my questions. Met her assistant Jackson this week as he was posting new notices as they are now going to Sealcoat our roads. Jackson was very personable and again answered all our questions. Aside of the work being done professionally is the customer service provided. I have to give Cities Maintenance 5 stars and would definitely recommend them.

Negative experience: We are very disappointed with Cities Management. We have lived in our townhome for 2 years, and their maintenance has always been subpar. The lawn always looks rundown, snow was never plowed in a timely manner, and our sidewalk was falling apart with large cracks in the cement. Our HOA recently decided to switch companies due to their lack of care. We received emails saying everything would be transferred to the new company, and yet we were still charged our HOA fee on June 1. I tried calling several times and only was able to leave voicemails. No one ever answered the phone after over 5 days of calling. I finally received a phone call today only to be told I need to talk to someone else. Their customer service is terrible. They do not care about homeowners - only the money that is received each month.

Fantastic experience: Cities Management was vey helpful in fixing the extremely loud sump pump in my building, which no one else was able to do. I'm so grateful.

Negative experience: This HOA company is impossible to reach. I am considering purchasing a condo managed by them and have general questions. I have called and left multiple messages and no one returns my phone calls. I was able to reach one person via email. Their response was that the answers to my questions would be in the resale certificate. None of the information is contained in the resale certificate, and now I will probably be withdrawing my offer based on the management company being unreachable.

Negative experience: They moved in and took our condo area over in Shoreview Minnesota and do nothing but raise dues, and tack on “emergency fund” bills on top of raising the dues whenever they want. I recommend them if you hate having money in your bank account

Negative experience: Have had very poor experience with CM. They do not respond to my issue of trying to set up ACH payments. I have sent emails and letters with no response.

Negative experience: Horrible experience with this management company; they never return phone calls. Ever. Until you threaten them with a lawsuit. I nearly lost the sale of my condo due to needing documents that only they can provide. I work with several property management companies as a landlord and I have never had such an awful experience.

Negative experience: Worst HOA company I have ever had the displeasure to work with. Long and short of it my father fell ill in December, died by January and you put his association fees with additional fees in collections.. after NUMEROUS CALLS to speak to no one. Messages left weekly since December. You absolutely have taken advantage of a situation and went nuts. Your fees are ridiculous as his property looks run down on the outside. The grass is not good, and the townhomes are dirty. With all this money you get you could do a better job don’t you think? Now I have to reach out to another business to get final payment because of some “delinquency fee waiver” has to be sent to your board. What a total sham. I said he passed away. Now you’re basically telling someone if you die and you don’t pay and satisfy your needs first it goes up in the thousands.. shame on you! Charging a deceased person late fees? Be for real. —————— To follow up on your response, I did.. make you aware of his passing. The day after he passed away. I called several times and can absolutely tell you multiple calls were made. I can absolutely pull up my call logs each time, and voicemails left. You’re not attending to my need at all! To tell me I notified you in March is only because it took SO LONG to get the email to send the appropriate documents to. You need much better communication and much better customer service. I absolutely disagree with your entire handling of this matter.

Negative experience: This HOA has been nothing but frustrating since they took over my condo complex last year. They continuously add unexpected fees on top of existing charges without prior notice. For example, after agreeing to reserve the community room, I was hit with additional fees that were never disclosed upfront. Communication is another major issue. When you call in, you're met with an AI system and endless prompts, only to be sent to voicemail—which they never return. Cheryl, in particular, does not answer calls and responds to emails with a cold, impersonal tone. Even when paying these questionable fees, you’re charged even more just to process the payment. As a homeowner who has always paid on time for over three years, this experience has been incredibly disappointing. If you’re looking for an HOA management company, I strongly recommend choosing a different one, as this company lacks transparency, customer service, and basic accountability.

Negative experience: If I could give this company 0 stars, I would. There is never any person you can talk to on the phone, you are always asked to leave a voicemail. My garbage has not been picked up in almost a week and they have done nothing about it. I have called them over SIX TIMES and still nothing. We pay association dues for them to manage our garbage retrieval, and it is a waste of our money. They say they will take care of, but they haven't.Our association manager has also called so still nothing!

Negative experience: Horrible customer service. I called and left a voice mail twice a week for three and a half weeks. Finally, someone from the Philippines returned my call, and they barely spoke English. After two hours on the phone, the issue still was not resolved.

Negative experience: We have call them too many to ask for code access to pool in our community but referred to different number which is death, that number never answer and never reply back after we have left many voice mail too. Now after new year they ask for payment, I am not reply too. Sometime it not about money it is about respect your customer. I need apologies. After I have paid my payment for 584.78$.

Positive experience: Update to Original Review: Being a senior citizen, customer service is a big thing with us. From being totally frustrated, to having Josh from Cities Management reach out to me/us, our faith in great service has been restored. Thank you to Josh and Mike for both listening and giving a path forward in the future with our HOA.

Negative experience: This management company has been the worst. I have emailed my concerns and never received a response. I have attempted to use their online system to get recent information. You must request access. I did this about two weeks ago and there has been no access provided. When you call their office, no one ever picks up. If you leave a message, they don’t return your phone call. But, no worries, they will start legal documentation to come after your annual fee, whether they provide any service.

Fantastic experience: Carla was great to work with. Very professional and knowledgeable. We needed to update our auto pay and Carla got us the paperwork to get it taken care of in 1 day while we out of state.

Negative experience: Gave wrong information for closing then charged a 45.00 legal fee. Stay away! Everything was horrible about this company. They lie to you and you dues will go up every year to the point of being in affordable.

Fantastic experience: I wanted to share how great Cities Management has been in helping guide our homeowners association. In the past 5yrs of my tenure as an officer to our board of directors, in our relatively new association, we have experience both good and bad managerial leadership. We moved from our former company and since doing so, Cities has been the most professional and helpful organization to work with. Furthermore, working with Cities helped with continuing resourceful information and webinars to attend and their league of resources is unmatched. If you are a board member, looking to bring on a well rounded management company, please look no further. From supportive systems, documentation, assistive advice and leading council, to financial services, Cities Management offers the best we have experienced and their well established connectivity and ease of use has made it easy for both board members and association members. My biggest take away working with different management companies and varying managers, is that the most important part of your HOA journey is going to be how our CC&R (bylaws) are written. It's like insurance companies, you could have a great policy or a horrific policy both with in the same insurance company. But it all comes down to your individual policies that you are a part of. HOA's are no different and your bylaws make or break what can or can't be done. Your management company and board of directors are only implementing that said policy, rules or regulations. Thank you to Cities, for making a volunteered role easy.

Fantastic experience: I'm new to 2530-2532 First Avenue association. Quennie has helped me with issues such as where was the dumpster in the building to how to set up a recurring ACH debit. She has acknowledged my questions, looked for answers, got back to me promptly and offered guidance. Thanks Quennie for doing an awesome job! Please keep up with the good work!

Fantastic experience: Since working with Cities Management they have been very communicative and fast with their response times and turn around. They are such a great company to work with.

Negative experience: Does anyone actually work here? Been trying to reach them for over a week. Update to response from business: acknowledging an email is not the same as actually providing an answer. I had to reach back out twice and ended up contacting the trash hauler directly because CitiesManagement couldn't provide me with an answer. It wasn't hard for me to get the answer I needed, so not sure what was so hard for this HOA company to do the same. Worst of all, HOA fees have gone up but service levels have gone down. Will keep this as a one star review until I see improvements.

Fantastic experience: Liz R. did a great job of getting back to me to clarify how much I should truly be paying in HOA dues. The amount Cities Mgmt. gave me was different from what the Association gave me so I sent the amount Liz R. told me to send. She backed up the accuracy of her amount (actually a bit less) over the amount quoted to me by my HOA with a page from our HOA's actual budget. The HOA never got back to me as is usual when I have questions. So, I appreciated Liz R.'s speedy response time so I could pay the right HOA dues amount on time! Thanks Liz!

Negative experience: Worst property management company EVER. They take your money and provide nothing in return. Snow removal is nonexistent. I called to ask if someone is coming to plow after a snowstorm 2 days ago. Nobody knows anything. They should be called Incompetent Management.

Negative experience: I just had a pretty negative experience with a Sarah Mellerund outside my home. She was taking pictures and when I asked if I could help her with anything she was extremely rude. I clearly have children in my home and was making sure they weren’t in any danger, you just never know these days. I understand she may just have been doing her job but her lack of awareness and empathy was upsetting. I am a renter and not aware of changes to the association as that information is not provided to me. I asked her simple questions and expressed my concern that I have never seen her in the six years I have lived here but was only met with snarky responses. Someone who deals with this probably pretty regularly should maybe show more kindness and understanding.

Negative experience: I'm on the board of my HOA that is managed by Cities Management and I am so displeased with the lack of communication regarding any concerns. They ask the residents to submit concerns via their online portal (work orders) and then you don't get any confirmation. I've had to follow up with the property manager several times, only to not hear back in a timely manner. Where is the accountability?

Fantastic experience: Quennie was an absolute delight helping me resolve an issue. She went beyond and above. You are lucky to have a great customer service person representing your company.

Fantastic experience: Our HOA has just started with Cities Management, and so far I am very impressed. A lady by the name of Carla helped me with some information I needed and was informative and very kind. I cannot thank her enough.

Fantastic experience: Great, friendly service from Carla. She could have pointed out that what I wanted could be found on the document section of the website (found that out later) but instead seemed genuinely happy to help me. Thank you Carla for being so service minded.

Fantastic experience: I worked with Quennie regarding a problem I was having with my automated association dues payment. She was so very helpful and responded quickly to my every question and concern!!! Cities Managent is very fortunate to have someone like her working for them!! Thanks Agaon Quennie for all your help!!! Cindy

Fantastic experience: We have just contracted with cities management at Franklin Lofts. I was concerned about my payment being received via echeck. I emailed CM requesting an explanation for the funds not being taken from my account. Quennie Gempisaw, responded within 10 min of my email, with a proper explanation. I see there are a lot of bad reviews for them, allot doesn't have to deal with them but your landscaping contracts, which is the BOD responsibility. So far I am happy. Thank you again and welcome to Franklin Lofts

Negative experience: Horrible association management. Zero communication with multiple inquiries lasting over several months. Cannot get a human representative on the phone in regards to any sort of association questions. My specific association manager Anastasia does not provide any response email nor call. Very unhappy with their service and would not recommend this to any community who was looking to have a homeowners association that is transparent or provides adequate lines of communication for any concern/issue that arises.

Negative experience: Not happy at all with this company. I was fined for having a couple of weeds in my yard at the end of August but the photo was from June. Nothing sent to me about it and found the charges when looking at my portal. When I asked, they said an email had been sent to ..... and the email wasn't even right. When I requested a hearing they said they would get back to me, never did, just charging late fees on the fine, which August, my 3 little weeds were gone. Terrible company period, this is just a little part of the nonsense! The reply below says to email so they can help, but calling or emailing they don't help or respond when you do get someone!

Negative experience: I am a senior citizen and cities management has been harrassing me for $390.00 in assessment fees and it is only July. Angie Rauch lies and never calls back. No empathy there. She’s rude and mean to the home owners at pioneer point chaska. She spreads voice mails without the home owner’s consent. She lies and said I called 4 times she only answered rudely one time and said she would call me back but instead sends a email stating I can only email. But she sent a voice mail globally across our association. She is rude disrespectful,disgusting, we are home owners and she treats us like we are renters. I have owned my home for 23 years. I am a senior citizen. I payed my way and don’t deserve this disrespect. She is out of control.

Negative experience: Poor communication, inadequate service! I submitted an insurance claim for water damage months ago. I am still waiting for the association to process my claim. In the mean time due to the water damage I had to have my bathroom floor tore up and a section of the kitchen ceiling cut out to prevent mold. Repairs have haulted until the association approves the repairs. It’s nearly impossible to get anyone on the phone and when I do get a hold of them they aren’t able to give me any answers. I’ve been in limbo for months and still no one seems to care or have the time to help me through this process. It’s soo frustrating!

Negative experience: Happy Reynolds with Rivers Edge Condominiums 925 30th Avenue South Minneapolis and Cities Management have not taken care of the building.

Negative experience: I have never been so aggravated and I’m begging someone to help me. My unit flooded July 21 and ever since my family and I have been trying to settle this claim. I have given them everything they’ve asked for. I received an email saying it was approved for the contractor to do work. I was told this week that the community manager, Anastasia, has the check. I’ve written to her and her supervisor Carla and they won’t reply. I am beginning to think this is fraud. The claim was approved and why don’t I have the check? Why would Anastasia get it and keep it? Very questionable and sketchy. Anastasia is impossible to work with. I’m losing money daily because I can’t sell it. It’s destroyed. Your website says “For us, the central importance of community can never be undervalued. Providing exceptional service to our customers, community members, and each other is at the center of everything we do” Please prove it. Update: not only haven’t we gotten the money from the HOA, they won’t even tell us how much we received for the required work WE were approved for. They’re keeping it. I’ve written to info at Cities Management. No reply. Hiring an attorney this week. This is fraud and we’ve been advised it’s illegal.

Negative experience: We have had the worst experience with this management because my family been renting a unit we own to tenants on section 8 at Rivers-edge Condominiums Our family pays over $680 in HOA per month plus an additional $150 to no avail. The building doesn’t get cleaned or repaired. It looks like it has been abandoned.

Fantastic experience: Our HOA contracted with Cities Management effective Oct. 1. Here's some early feedback on Cities Management service level. Yesterday I had questions about the status of my ACH application. Sent a couple of emails to Client Services. This morning, I received a return phone call, from Carla Mae Dasi-an, in Client Services. She answered my questions answered clearly and cordially. She then followed up with an emailed copy of the confirmation letter that has apparently been delayed in the USPS system. Quick, efficient and pleasant. I couldn't ask for more. A breath of fresh air.

Negative experience: If I could give this company zero stars I would. I have never been so frustrated with a property management company until Cities Management took over my HOA in January. I was previously caught up on payments with my prior property management company and had records from that company saying so, and I sent those records to Cities Management. Since Cities Management has become our property management company they have provided zero evidence (other than saying "my records are outdated") that I didn't pay and according to Cities Management I now have a new account balance close to $2,000. I asked them to work with the prior property management company in providing evidence that my records are outdated and they say that the company will not work with them. With that being said I guess that they want me to just take their word for it and pay them $2,000...? Also, when Cities Management became our property management company they did not water or mow the grass for MONTHS. The townhome association looked absolutely horrible!!! After not providing basic care to the lawn Cities Management then raised our monthly HOA fee to almost double what it previously was. If that was not enough for you they also have horrible communication. When trying to figure out my account balance there has been times that they never responded. I then will have to follow up with them and then reiterate the issue since they cannot remember the details. It is an understatement to say this company is an absolute dumpster fire.

Negative experience: I live in the Ref Cedar Canyon in Hudson WI. Worst service ever, my mail box is falling off the post and door is also falling off. It’s been over two weeks and when they came out to fix they said there wasnt anything wrong with the it. I went out to open the door and it fell off. My mail was found all over my neighbors lawn. They do not answer there phones (5 tries) and they will not respond to voicemail. Incompetency and poor service running wild at cities management. Don’t let them manage your community! Get them out!

Fantastic experience: I needed help with getting back on the trimming list. I was first not on then changed my mind. Carla was so helpful She responded to my email quickly. She sent it to the proper person for me. then it was going to the vender. Within a short period of time, Carla was kind once again and sent me an email updating me. Telling that management sent my request to the vendor. That was so nice to let me know it was being taken care of. She responded so quickly. I really appreciated all the help she gave me. Thank you Carla..

Negative experience: I am a realtor and whenever I call cities management to get information on the rules and regulations regarding leasing for an HOA that has a property listed for sale and is under Cities management, they always say 'we cant talk to anyone about a property other than the owner'. This is ridiculous because I am not asking about an individual property I am asking about the general HOA rules and regulations. This type of response prevents buyer and their agent from doing due diligence and makes it harder for owners to sell their property. Cities in the only management company that does this. All other companies know that this is standard practice and general information that can be shared. And before someone from the company tells me to 'order the HOA documents' which I have also been told before by Cities reps, this is also ridiculous and shows how little the company know about real estate. Buyers dont spend hundreds of dollars purchasing HOA documents for every home they want to look at. The owners are supposed to do that and often they only do it AFTER they have a singed purchase agreement. Prior to that owners are often ill informed or unaware of many HOA rules and regulations so we cant just ask them either. Let buyers and their agents do their due diligence like every other management company does!

Negative experience: I had an extremely frustrating experience with Cities Management. Since their transition, the lack of communication has been unbearable. Anastasia, the customer service rep, was unresponsive, claiming to have too many cases to handle. It seems the previous company didn't prepare for the transition. Anastasia advised me not to make payments until my account was updated, but it's now the end of October, and my calls and voicemails have gone unanswered for over a month. This situation is deeply frustrating, and I hope they improve or find a better management company to support their increased workload. Update: 08.2024 I’ve reached out to the below email and haven’t heard back from them either. This is very challenging as there are several new issues of my property that are only getting worse as time continues to pass.

Positive experience: Verily, let it be known that Carla Mae Dasi-an is, without doubt, a great Specialist in the Services of Clients. Our association didst recently transition unto the governance of Cities Management, and I harbored no false hope that this passage would be without turbulence. Not by their hand, but by mine own, for I am in my eight-and-seventh year of mine age, and mine understanding of the latest tech devices is akin to knowledge from the days of yore. Most troubles doth arise from mine misunderstanding of words and phrases, and from mine own frequent errors upon the keys. Yet, Carla, with keen perception, didst sense the nature of mine plight and with great patience and respect, didst exchange both emails and calls with me. In the end, we did clear a monetary balance, thus enabling the setting up of the automatic withdrawal. Carla was, in truth, a delight. My only sorrow is that in times to come, I shall request her, but possibly shall no longer have the pleasure of Carla’s service.

Negative experience: They lack backbone to stand up to crooked board directors. They lack competence in their follow through when dealing with homeowners requests and interdepartmental communication is horrible inside their operation. I have seen them operate as a board member and as a home owner and honestly neither was impressive. They put people with no experience in rolls they shouldn't be. They pitch their service bump products as solutions to problems that never get solved. I am giving them 2 stars because I did see one property manager with actual backbone and convictions but when our property majority owner cried about being held to a operational standard that called his duty of responsibility to homeowners he cried to their president and got his way and they removed him from our account. I made a payment to take care of an assesment on my account and communicated at length with no less than 3 members of their team that my payment would be properly credited. I was told with confidence that I could count on them. 2 months later, I was mislead.

Negative experience: We have cities for our HOA. They’re pretty terrible. Wouldn’t recommend them. They don’t reply to tickets in a timely manner or escalate or communicate things with the neighborhood. 2 for 2 years since having them we have had issues with our pool heating and they take weeks to figure it out or residents have to do it themselves.

Fantastic experience: Liz and Cities Management were fantastic! My mailbox needed repair, so I submitted a work order on the easy to use portal on a Friday evening. By the following Tuesday, the repairs had been completed. Outstanding response!

Negative experience: The absolute WORST company in history to have to deal with. They feed lies to you. They do not fix ANYTHING and they keep increasing payments but do nothing. If you are looking to rent from them or buy a home that they have anything to do with... don't do it trust me. Im looking to get out and sell my home now because the association rates, the highest in forest lake. $355 a month for dues, absolutely crazy! I promise you, it is a terrible place to live and the NEW homes expect to take the dues that we have been paying. I have owned my home for 7 years here and disappointed to say at the least.

Negative experience: I have never experienced worse customer service. Absolutely do not use this service no matter what reviews you read. Nothing will be done about your concerns. Our account manager won't respond at all, ever, until you pull the president of the company in. Not that that will make your concerns addressed/fixed, but you will likely at least get a response. I thought our old property manager was bad until we switched to Cities Management. Don't fall for any good reviews, not worth it. Ridiculous. If this is the only option on the planet, at least make sure your rep isn't Cheryl.

Negative experience: Update 2024 - This company is still the worst - RUN!!! Shockingly, we've got another new contact. Complaints about holes in our streets, dead grass & shrubs, broken & disintegrating rock beds are washing away, cracks in the sidewalks, rotting edging around the garages, and ants taking over the yards are not being addressed. This is the 2nd year I've complained about these issues and I get nothing in response to the issues. What I did get was a suggestion to join the board of directors so I can be more involved. I don't have to be on the board to share my concerns. When you complain, they tell you that we are currently going through a hardship due to insurance premiums sky rocketing. I can understand that however, I can't understand what that has to do with the last few years that our development has gone to sh!t due to lack of upkeep. The crack in my sidewalk & the rotting edging around the garages didn't just happen this year, or even last year. This is several years of neglect. Last year we had $100 allocated to pest control. What kind of pest control can you accomplish within a 38 unit development for $100? I'll tell you - NONE! When I asked where that money went or why we got a new street sign when there are holes in the roads that should've been addressed first, I was asked to speak to the members of Cities in a polite & professional manner. Not 1 word to address the issues I've brought up. I asked who is responsible to replace the dead grass last year & got no response. I asked again this year, got no response. The bylaws state the homeowner is responsible for watering. The homeowner's have every right to know where the money we pay in dues is going, whether you like it or not, Anastasia. You really hit it out of the park with your professionalism. Also, they aren't competent enough to be able to separate 1 payment into 2. 1 for dues and 1 for a special assessment. So we get to incur 2 service charges. I was told the reasoning is because of the way we make our payments. However, whether you pay via check or ACH, you have to make separate payments. If you want to talk about your feelings or their new portal, get nothing but excuses and deflection when asking about HOA issues, then Cities is your company. The 3.6 star rating is a stretch. This company is the worst. Diane Yang specifically will not respond. We were told about a board meeting for our development. The day before the meeting at 2:30pm we received an email stating the importance of our attendance at the meeting. I was unable to change plans to be at this meeting so I asked for the minutes. I was told she didn't have them. I asked about the minutes for the other meetings - No response. Most board meetings happen at 4:00pm in the middle of the week. Probably on purpose so most people can't be in attendance. We had our siding and roof replaced last year. They didn't hook my AC back up so when we got hit with 90 degree temps for a week, I had to call someone out to hook up my AC. I didn't receive a response back from Cities for almost 2 weeks. When I finally received a response, I was asked if I was sure I hadn't used my AC last year after they did our siding. They finished the siding in September so I doubt I needed it. And do you think I went out and cut the wire to my AC for Sh!ts and giggles?? I also found out that my AC wasn't hooked up properly (to code). All they had to do was move 1 wire. When I told Cities about it, they said "we didn't install them." They do absolutely nothing for the homeowners. The turn over is horrendous. Every time we get a new contact person I have to chase them down because there's no notice that you have a new contact person. And when you email the wrong person, you get snarky responses back like "So and so has been your new contact for 9 months." How would I have known that? Did you send me a notice? Do I need to call every week and see who the new contact is? I would give them No stars if I could.

Negative experience: First interaction with this company was a complete joke. Their customer service followed up with an email summarizing our phone conversation (per my ask) and was a complete fabricated, nothing we discussed on the phone. I followed with an email documenting our conversation and asking for confirmation and they went silent. Horrible customer service and first impression.

Negative experience: Unfortunately, our experience with this service was less than satisfactory. We found the response times to be slow, and there was a noticeable lack of respect and responsiveness to our Homeowners Association's. UPDATE: After trying to leave their management group and paying a fee (due that same day), they still sent mail and emails put to our HOA onboarding us. This is a disaster of an organization and more concerned with getting their fee than taking care of their customers.

Fantastic experience: Great job to Quennie, Client Support Specialist for Cities Mgmt on sending me very detailed instructions on set up of my Account. Those instructions worked very well. I had no issues at all with this Set-up. Thank you kindly, Quennie ☺️