FirstService Residential Minneapolis

Fantastic experience: We’ve been at The Groveland for 3 years and our on-site manager, Nancy, is terrific! She is very responsive and provides great recommendations always keeping budget in mind.

Fantastic experience: Nancy Perdew at Groveland is exceptional. She is consistently responsive, knowledgeable, and trustworthy. She handles issues promptly and professionally, and she rmakes sure residents feel supported and informed. We are new to this condo life, but Nancy has welcomed us and gone above and beyond to support our needs.

Negative experience: They take weeks to respond to issues. I have a mold issue in my Edina condo that I e been waiting on answers for for months.

Negative experience: I am currently snowed in. I called first service to get clarification on our snow removal company and their timeline. I was told they were required to plow/shovel 8-24 hours after the snow stopped. Then I was also told it would be 24-48 BUISNESS HOURS before I got a call back from my local management. It’s MONDAY it could take till FRIDAY to get a call back based on buisness hours. $300 a month and I guarantee I could get a response from my grandma beyond the grave faster than these people.

Fantastic experience: John Yuccas with First Service Residential was great to work with Responsive, reliable, and friendly.

Negative experience: Avoid FirstService Residential at All Costs FirstService Residential has been the worst HOA management company I’ve ever dealt with. They operate with blatant conflict of interest, zero transparency, and complete disregard for residents. Ryan Weems was the worst Property Manager ever!!! For YEARS, they forced us to use Gittleman Construction, their unofficial “sister company,” and blocked me from using any other vendor—even when other options were cheaper and better. This self-serving setup has cost me thousands over the last four years. It’s obvious they cared more about funneling work to their preferred contractor than doing what was best for homeowners. The real breaking point happened in September when my $2,000 e-bike was stolen from inside the building. Instead of helping, the building manager Ryan Weems was dismissive, uncooperative, and frankly acted like he couldn’t be bothered. He refused to provide or share security footage, claiming he could only watch it “in real time” and then gave up after 5–6 hours—even though the theft happened over a six-day period while I was on vacation. Then he told me if I wanted a full review, I’d have to pay Gittleman Construction $148/hour to watch the footage. Imagine that—the same company tied to FirstService trying to bill me thousands of dollars just to investigate my own stolen property. This company is the definition of: • Conflict of interest • Overcharging and exploiting residents • Terrible management • Zero accountability • Zero support when something actually goes wrong If you value your money, your time, and your sanity, stay far away from FirstService Residential. They are unprofessional, unethical, and completely resident-unfriendly.

Negative experience: Absolute Worst Experience: Foreclosure Threat Over Miscommunication As a current out-of-state owner, I can firmly say that Skyscape Condominium HOA (managed by FS Residential) is the most unresponsive and aggressively managed association I have ever encountered. They do not work for homeowners; they work over them. High Cost, Minimal Service: Our fees have increased significantly (from $595 to $737) with no corresponding increase in services or amenities. My Warning: This HOA prioritizes expensive, immediate legal action over basic homeowner communication and cooperation. If you are considering buying a property represented by this HOA, I urge you to reconsider unless you are prepared for extreme, aggressive collection tactics.

Fantastic experience: I accidentally sent a couple of packages to my old condo building. There was no way to reroute them, but I had no trouble retrieving them from the building thanks to Community Manager John Yuccas. He was prompt and kind when responding to my inquiry and request. Thank you!

Fantastic experience: I just relocated from Pittsburgh to Minneapolis. I live in a building managed by FirstService Residential. Nancy Perdew, the onsite property manager, has been an invaluable help to me during my move. Nancy helped answer all of my questions as I prepared to move, answered more questions when I arrived, provided a tour of the building, and gave a newbie in the building tips, instructions, and information. All of this was done with courtesy and a smile. I couldn’t feel more welcome as a new resident.

Fantastic experience: Alison Surratt has been the most helpful and positive property manager we have worked with at Rex26 to date. We will miss her so much

Fantastic experience: Alison Surratt was always a pleasure to work with at Rex26. Our company has always been able to rely on her

Fantastic experience: My company worked with Alison Surratt at Rex 26. She was awesome to work with. She is very responsive and attention to detail is second to none!

Fantastic experience: Alison Surratt is amazing to work with. Big fan of FirstService Residential Minneapolis and their amazing staff members like Alison.

Fantastic experience: Alison Surratt has been my favorite property manager we ever had at Rex, She was so kind, caring and always worked with us to do what was right.

Fantastic experience: This October marks five years of my husband and I living at Rex26, that’s half a decade! These last few years we have greeted and said our goodbyes to multiple apartment managers, it’s never been a tear worthy experience. That was until we were introduced to Alison and Kendra, our most recent property management with FirstService. Both Alison & Kendra brought a new level of professionalism, efficiency, and warm-heartedness to our building. To say they built a community would be an understatement. From little things like hosting breakfast in the lobby, to bigger things like having a yoga party, to even BIGGER things like befriending our shy dog so much so, that we can’t even walk by the lobby without saying hello. I’ll miss Kendra holding our dog while we grab our coffee, and packages. I’ll miss Alison who made every transaction feel personal rather than just business. The two of them made Rex a home, and losing them means losing value. We are so jealous of the new complex that gets to have them!!!

Fantastic experience: FSR has a lot of fantastic employees, and Megan at River Station is always a pleasure to work with completing transactions. She is very knowledgeable and responsive, and that is so important at such a big HOA.

Fantastic experience: I have been living at Rex26 since October of 2022 and have seen some community management changes. Alison Surratt (and Kendra) has been the best by far. Quick and attentive. Always keeping us informed on what is happening in the community and building, and doing everything they can to keep us safe and secure. Even though I couldn’t make most of them because of my work schedule, I always got excited seeing the flyers and greatly appreciated the community breakfasts and social events that were planned and I know everyone really enjoyed them. They brought a real sense of community to the building and they will be missed!

Fantastic experience: The Property Manager at Riverstation, Megan, is always super welcoming, responsive, helpful, and always has a smile on her face!

Fantastic experience: Just closed on a Condo with Kevin as it's current Community Manager. His work is stellar and it's reflected in the condition and upkeep of all the communal spaces. Everything is organized, nothing is out of place, and he has a plan for everything. He knows the building, the people, and the services extremely well. I feel very safe knowing that he's checking on things and I'm confident that our community will survive and thrive under his management. I know others who already live in the building. Ask any of them and they'll tell you how great Kevin truly is and all the kind things he's done for them :)

Fantastic experience: Carol Welty is a a friendly face in the building at Lake Point. You can always count on her to respond to resident needs and make you feel welcome.

Fantastic experience: Carol Welty does excellent work as the manager at Lake Point. She is approachable and understanding. She responds to concerns and requests in a timely manner.

Fantastic experience: Carol Welty has done a great job managing the building. She is friendly and competent and really cares about the residents.

Fantastic experience: This review is specifically for Megan S., the Community Manager at River Station Condos. I have lived here for 10+ years and Megan is the best Community Manager we have had and has made such a positive impact on River Station. She balances professionalism and warmth, is always willing to help or find the answer to your question, and shares resources to benefit the homeowners. She is communicative and friendly and goes above and beyond what I would expect from a Community Manager. She has personally assisted me and the River Station community with some challenging situations and I feel like she truly cares about her job and the homeowners.

Fantastic experience: Kevin Culligan at Cloud 9 Sky Flats is one of the best on-site property managers that I have seen in the Twin Cities. I sell properties all around the Twin Cities and see all types of different managers, but Kevin is tough to beat. He gives helpful guidance to residents and real estate agents trying to assist residents in selling homes, and that makes the first impression on new owners incredible. Thanks for all you do, Kevin!

Fantastic experience: Megan S, the community manager for River Station Condos in North Loop has been truly amazing for us to work with! She has been so incredibly with requests, questions or issues over the years. She is timely with her responses and helps us with whatever we need!

Fantastic experience: FirstService Residential not only provides an extremely high quality team of associates as well as a 24/365 Customer Service line. If we need vendor or legal insight, they are right there to provide. Dan Sullivan & Eric Lewis are so responsive and caring for our Association community - quick to respond to questions and issues and provides high-level guidance for any number of needs. We are also provided with an incredible onsite building management team.

Fantastic experience: Kevin is absolutely awesome. We feel so taken care of and love having him as a community manager. His attention to detail and security are unmatched- you can feel it when you walk into the building. He answers all of your questions, gives you all the information you need, and goes above and beyond for all of the residents and workers. Thank you, Kevin!

Fantastic experience: Kendra and Alison have been great so far as I move in! I especially love all the resident activities!

Fantastic experience: I've lived at Rex26 for over 2 years and have loved it. Both Alison and Kendra have been so welcoming and helpful. I love all the community events they host, especially the flower bouquet making night and the Timberwolves game.

Fantastic experience: Just moved here at the Rex26 apartments a month ago, and I don't think I could've ever wished for a better first home of my own. The process of unloading from the moving truck was a little hectic since they share a loading dock with the grocery store on the first floor, but the drivers were accommodating and polite just like everyone else in the neighborhood. Which reminds me-- the staff! Kendra and Alison have been wonderfully supportive and friendly, and the events they throw here for tenants to socialize and fully enjoy the lovely amenities are a real treat. Everyone is very timely to respond to messages and genuinely seem to care about all our conditions, including Mike from maintenance. The unit itself is nice and clean and has a good view of the city, not to mention the breathtaking view from the rooftop patio. The neighborhood is full of life and art and beautiful scenery and so much delicious food! It's an overall wonderful community, thanks in no small part to Rex26 and its friendly hard-working staff.

Fantastic experience: Alison and her team at Rex26 have shown continued interest in creating a community setting within the complex. Monthly activities, catering, and continued improvements to building security make our building feel like much for than a place to live.

Fantastic experience: I’ve been living here for a year now and have had no bad experiences. My time here—especially with the Rex26 team, including Alison, Kendra, Mike, and Gertrude—has been truly wonderful. I’m looking forward to many more years with you all. If you ask me, I love this place, especially the stunning downtown view. Once again, thank you so much, everyone!

Fantastic experience: I've lived at Rex26 apartments since late 2023 and have enjoyed my experience thus far. The location sits in such a fun section in Minneapolis, and living above an Aldi is a mythical level of convenience. Along with the great amenities (in-unit washer and dryer, gym), superb ambience (live plants, rooftop common areas, cool art), and overall cleanliness, Rex26 and FirstService Residential as a whole have the most amazing staff. Alison Surratt, Kendra Tanberg, Mike, and the custodial staff work so hard to make Rex an inviting and hospital environment. Seeing them in the building always puts a smile on my face. THIS PLACE IS GREAT. Also they allow dogs and treat dogs well. My puppo Levi appreciates this: "Woof!" - Levi's review.

Fantastic experience: John Yuccas if a fantastic property manager! He is responsive, reliable and actually cares about the residents he supports! Thank You John for all you have done for our community at the Commodore!

Fantastic experience: First service residential has been a very well run management company for our condo complex. That being said, the key component here is the front desk. And Carol Welty has been fabulous throughout the years. We have known her in her position, watching out over everything that goes on throughout our complex and takes care of matters large and small very well. No matter how large a company can be, it really comes down to the individual that one has to deal on a daily basis. And Carol makes this company great.

Fantastic experience: Megan at river station is the best Property Manager I’ve encountered! I do water mitigation and she is always on top of any issue or question we have. When she doesn’t have an answer she will get you one. With all the issues that can happen in condos, she still manages to be friendly thru it all.

Fantastic experience: Beautiful, quiet, and well-managed condo homes in Minneapolis. The building is modern and clean, with a peaceful atmosphere that feels like home. FirstService Residential does a great job keeping everything running smoothly. Highly recommend!

Fantastic experience: Kevin always goes above and beyond to make each day here at Cloud 9 a pleasure. He goes out of his way to know everyone by name, introduces you to others, and helps us with any situation always with an infectious positive attitude.

Fantastic experience: I have been a real estate agent for 25 years and wanted to say that Kevin Culligan, the Community Manager for Cloud 9, Sky Flats was the best! He knew everything about the building, the floor plans, amenities, etc. There wasn't a question that we asked, that he didn't know and cheerfully and professionally answered. We also watched the interaction with the other residents and how he treats others and how much he is appreciated, trusted and truly liked. Every condo complex should have a Kevin. He is truly an asset to your organization, FirstService Residential and deserves all the recognition and applauded. Thank you, Kevin, you truly are the best and made me want to purchase a condo! Jules Harris Realtor

Fantastic experience: We came to the Twin Cities area to look for a condo. Yesterday morning we toured a couple of units in Cloud 9 Sky Flats. Our tour became immensely useful and helpful because of Kevin Culligan, the Building Manager there. His detailed knowledge of the building, helpful attitude, and personable temperament, and enthusiasm are truly marvels to behold. During our 30 minute visit there we happened to see a few interactions that Kevin had with members of the community. It was obvious that the Kevin loves his job is very good at it and the members love Kevin. We have not yet decided whether to buy a unit in the building, but Kevin’s being the Building Manager there will definitely bias us toward a decision to live there.

Fantastic experience: Nancy the Community Manager at The Groveland is AMAZING! I could not be happier knowing how well the property is managed and cared for. Because of Nancy, I have peace of mind and feel really good about my decision to move. This is the second community I've lived in that was managed by First Residential and they do not disappoint!

Fantastic experience: We have lived at Rex 26 for three years and couldn't be happier. We look forward to the monthly breakfasts and monthly activities. Allison and Kendra are always fun to be with at these events. Kendra and Allison are beyond helpful and friendly and do a great job. Mike is very personable and keeps everything in good repair. Gertrude always says hello and keeps the common rooms so very clean and the guest bathrooms absolutely sparkle. We have a fabulous team at Rex 26 and it is a great place to live!

Fantastic experience: Megan, the office manager at River Station, has been very helpful with providing information and details for me as a realtor, that goes beyond the assistance I receive from other HOA management offices. It makes for a very smooth process when I'm helping residents buy or sell a condo at River Station. She is a great asset to the HOA.

Fantastic experience: Kevin the Onsite Office Mgr.at Cloud 9 Condos is truly outstanding. He’s always responsive, helpful, and consistently goes above and beyond. On top of that, he’s just a genuinely kind person—which makes living at the condo an even better experience.

Fantastic experience: Kevin is such a great manager here at cloud 9 condo! He's always so happy and helpful, can't ask for a better manager!

Fantastic experience: Megan, the manager at River Station is always so helpful. Her response time is speedy and requests for docs, window repair recs and everything in between has been amazing. Megan does it all with a very positive spirit. She and the other office workers have been an incredible resource. Really appreciate all the help.

Fantastic experience: Can't recommend Megan Sharbono from FSR enough! She's wonderful! I'm extremely impressed with her prompt emails and service! She truly cares for the property and exceeds at her job!

Fantastic experience: Megan, the Community Manager at River Station, has always been extremely helpful and very responsive. She answers every question with a detailed and kind response, and is always willing to help when she can.

Fantastic experience: I have been living at Rex 26 for 2.5 years. I absolutely love this community. The building has great amenities and is so quiet. The manager, Alison Surratt, is wonderful. She is responsive and kind and I truly feel she cares deeply about the happiness and safety of the residents. There are monthly events that are always so much fun and well organized. I am very happy to live at Rex 26 under the management of Alison.

Fantastic experience: I cannot say enough good things about Kevin as my community manager! Every time I leave or return, I’m greeted with a smile and Hello. He takes time to visit with and get to know his residents and remembers to follow up and check in. He’s always willing to help with anything I need and ensures the community is kept safe and clean. His professionalism, kindness, and care make Cloud 9 a wonderful place to live!

Fantastic experience: I've had a great experience working with this apartment complex. The property is well-maintained, and communication has always been smooth and professional. I especially want to give a shoutout to Alison, the manager—she’s been incredibly responsive, organized, and easy to work with. Her attention to detail and professionalism really stand out. Looking forward to continuing our working relationship!

Fantastic experience: Rex 26 has been a great place to call home for the past year! I love all of the amenities, and the building is very clean! Alison Surratt is wonderful to work with, and Mike with maintenance is a gem as well! Thank you for everything ◡̈

Fantastic experience: Kevin at Cloud 9 is a great manager. He is very thorough and on top of things. Very impressive and professional. There is constant communication about upcoming condo projects and the condo has been well maintained. He also highly emphasizes security and is proactive in making sure Cloud 9 is secure. Would highly recommend living in Cloud 9 and Kevin is what makes Cloud 9 well functioning.

Fantastic experience: I have been living here (Rex26) since October of 2024. I have been loving the apartment and it being so close to the lake to take my dogs for a nice walk. I also work in uptown so I enjoy my walks to work! Community management (Alison Surratt) are very responsive and helpful with any questions. The monthly resident events and breakfast are always fun to look forward to! Plus from out 5ft floor unit we get amazing sunsets!

Fantastic experience: Rex26 management is wonderful, love that it’s pets friendly and they do a monthly resident pet of the month, along with monthly activity and monthly resident breakfast. I enjoy that it’s close to everything from the lake, to bars, restaurants and entertainment. Allison and Kendra are both wonderful people to have here as management.

Fantastic experience: Alison Surrat at the Rex26 building has been amazing, she is very proactive in keeping us updated about improvements and changes in the building. She also makes sure the building remains safe and well taken care of at all times, not to mention she is always fun to meet with at the get togethers that are organized for the community. We appreciate all her hard work!!

Fantastic experience: Megan Sharbono has been great to work with at River Station. She's always helpful whenever I email or call, and most importantly always has a smile to greet you when you stop by the office.

Fantastic experience: Living at the Rex26 apartments has been amazing! Having Alison Surrat as our building manager has been amazing, she keeps everyone on the loop about all events and changes in the building as well as urgent matters in it. Running into her at community events is definitely one of the highlights, it’s always fun to interact and chill with her. Not only is she professional, she shows the charisma and humanity needed for a community facing role. I’m so glad we have her and my time here has been amazing!! Looking forward to renew our lease!

Fantastic experience: Kevin is the best!!! I am a realtor who has shown various properties at Cloud 9 Flats and Kevin has always been there to answer any questions and to show us around the amenities. The building is immaculate! He is one of the reasons that my client has purchased a condo at Cloud 9.

Fantastic experience: Amazing building and even better staff. Kevin has made living here a very pleasurable experience. He always greets you in a cheerful mood and ensures you get all your packages. He's always willing to help you with any needs or have a friendly chat with you. 5/5 stars.

Negative experience: If I could give 0 stars on this review I would. This past Wednesday, the neighbor's drive their car into the divider between our 2 townhouse units. After reaching out multiple times, we've barely received any information back from FirstService on how we are supposed to get the wall repaired. Currently, we have brick and mortar falling off the walls from where the car hit, and after repeated messages from myself and my husband, we've been unable to get any information back other than a couple line email. They also refused to call us back when we've asked for a call back, and have barely offered any help. Completely unacceptable.

Fantastic experience: I am a Realtor and Kevin Culligan was such a welcoming face and extremely helpful in guiding myself and my client through the in's and outs of the complex. He gave us a tour and explained how things work as a resident. First Service Residential is very lucky to have such a wonderful face of their company. Kevin, You Are Amazing!!!

Fantastic experience: As a vendor I and my company have worked with Kevin C on many lock, key and security projects over at Cloud 9 Sky Flats for over 5 years. I want to give him a shout out because he represents First Service extremely well and has always been so great to deal with. Thank you FSR for having great Property Managers!

Negative experience: For the last 5 1/2 years that I have owned my property FirstService Residential has maintained it. Within the last 18 months I've contacted them 5 separate times about snow not being removed in the same area. They never take care of the problem and are very slow to respond to my concerns. This company clearly needs an overhaul of management since it's lacking basic communication skills.

Fantastic experience: Kevin is great!!! We are greeted with a smile and a hello every time we leave or arrive home when Kevin is in the office. Very very pleasant and easy to talk with. He is very quick on responses to emails and phone calls. He knows how to handle and solve situations that arise here at Cloud 9. With Kevin here in the office , we know our place is in good hands …. He is a great asset…we are grateful to have him downstairs in the office. His shoes would be very hard to fill.

Fantastic experience: Nancy at The Groveland is an absolute delight to work with. Easy to get ahold of, kind, very knowledgeable, and quick to help. I’m glad to have her managing our building and I look forward to working with her.

Fantastic experience: The move in experience at The Groveland was made so much easier by Nancy Perdew, who is a great asset to the building and a great representative for FirstService. She is always personable, friendly, clear, communicative and helpful—and especially patient with new tenants. Bravo to her.

Fantastic experience: How likely are you to recommend FirstService Residential as a management company to do business with?: Why? I've worked with FSR both as a board member and as a realtor for years -- and have likewise worked with several other management companies in my professional role. I have a much higher level of confidence in FSR in the urban market than any other management company. However, I am aware that numerous other associations have switched management companies, but in our case -- Stone Arch -- with Andrea Hemingway as our association manager, I feel we are in very capable hands

Fantastic experience: Working with Jennifer McCook has been an absolute delight. Her extensive knowledge, timeliness, class, and professionalism set her apart from any community manager I’ve worked with in the HOA industry. FirstService Residential is truly fortunate to have someone of her caliber on their team!

Fantastic experience: I have lived at Cloud 9 sky flats for a little over a year and Kevin has been amazing! When my dog was having separation anxiety, Kevin gave me so many tips and tricks. He’s so personable and always greets you with a smile. He’s so helpful! He helped me Recently bring some packages up. Cloud 9 is so lucky to have him!

Fantastic experience: I would like to take a moment and let FirstService Residential Minneapolis know how much I appreciate Megan Evans-Sharbono who is the community manager at RiverStation. She is always smiling and willing to help whenever I have an issue. She is an asset to all at RiverStation in the North Loop. Thanks Megan!

Fantastic experience: Kevin Culligan is an exceptional Community Manager at Cloud 9! I've been living here for the past 4 years and really appreciate how helpful and friendly he is. He regularly goes above and beyond and cares about each resident. Our Condo is a better and more beautiful place because Kevin Manages everything so well.

Fantastic experience: I have lived in condo’s and townhomes most of my life and I can honestly say Kevin, without a doubt, is one of the top property managers I have ever had the pleasure of working with. Kevin not only manages the day to day operations of the building he has also *unoffically* become our facilities director of maintenance saving our association a considerable amount of money. Realistically, there are not enough stars to appropriately rate Kevin’s performance as our Property Manager. He goes above and beyond what anyone could consider reasonable. Kevin does all of this while presenting genuine care for the building and community. Kevin, I’d like to personally thank you for being there every time I/we have needed anything, for all your useful recommendations & suggestions that saved us time & money… for coming in early, staying late and even coming in on your days off to ensure everything with the building is ok, and more than anything, thank you for being understanding and caring, and adding some humanity to the job you are doing so well. It is also always great to have a chat with you and to see your smiling face. Professionals like you are what makes living where we live a real community, a community you have been instrumental in creating. Thank you & keep up the great work!!! Matthew May Executive Director of Engineering

Fantastic experience: I had this condo unit for more than 3 years, and I would like to take this opportunity to commend Kevin Culligan for his outstanding dedication and exceptional service to people in this condo community. Kevin consistently goes above and beyond to ensure that any issues or concerns are addressed promptly and effectively. I had couple requests like fixing the fabric fence in the garage, they were taken care of right away. His supportive nature, collaborative attitude, and ability to get things sorted and resolved quickly have made a significant positive impact on living experience. Kevin’s professionalism and reliability are truly remarkable, and he is always approachable and ready to help with a smile. It’s clear that he genuinely cares about the well-being of us, and his efforts do not go unnoticed. I feel incredibly fortunate to have someone as committed and hardworking as Kevin taking care of us. Kevin truly make a difference for everything he does!

Fantastic experience: I’ve lived at Cloud 9 for about 3 years now. Kevin always greets me with a smile and is one of the most knowledgeable, helpful, and attentive on-site managers I have ever seen. I know that if anything goes wrong while I’m away or if I need assistance, Kevin is always there to help and provide his expertise!

Fantastic experience: I have lived at the Cloud 9 Sky Flats for 3.5 years. Kevin Culligan has been and is a wonderful Community Manager! His dedication to the building itself and the residents truly makes it a great place to live. As a first time home owner, I’ve had a lot of questions and Kevin has been extremely helpful with offering advice and resources. I also feel safe living in the building as Kevin monitors security and provides updates/reminders of safety measures we should take to keep Cloud 9 a safe building. Kevin’s approachable, outgoing, and friendly personality makes him a great person to talk to on a business and personal level!

Fantastic experience: It is hard to believe that one person can positively impact the daily experiences of the many residents in a large condo complex. Kevin Culligan does that daily and with immense energy and friendship. At times, Kevin must feel he is herding cats, but it never slows him down. He is always professional, has a kind, positive attitude, and gets things done promptly. We view Kevin as a tremendous intangible asset that makes Cloud 9 a great place to live.

Fantastic experience: My husband and I have lived at Cloud 9 Sky Flats for over 9 years and we can say without a doubt that Kevin Culligan is the best Community Manager our building has ever had. Kevin is so friendly and helpful to everyone in the building. He remembers everyone and offers assistance however he can. Kevin provides great support when offering guidance on a maintenance issue with who to contact. He's also just a pleasure to talk to on a personal level...especially checking in on how the golf game is going!

Fantastic experience: This Christmas, I'm especially thankful for Kevin Culligan at Cloud 9. Though he does an amazing job every day, all year long, I had an unexpected surgery during the busiest time of year as Christmas deliveries poured in. Since I was unable to pick up my packages from the mailroom, Kevin generously brought my packages to me as they arrived for over a week! It was a huge help to me, and I'm grateful we have our very own "Elf in the office." He would never stay put "on a shelf!" Thank you, Kevin!

Fantastic experience: I moved into Cloud 9 this Fall and I cannot say enough great things about the Community Manager, Kevin. He is a friend to all in the building and displays professionalism, dedication, and approachability. From the very first interaction, it was clear that Kevin is deeply invested in creating a positive and well-run living environment for all residents.

Fantastic experience: We have live at Cloud 9 almost 8 years. Kevin bends over backwards to assist with holding open a door or answering any questions. It is nice to have someone in the office who knows and cares about the building and the people in it. He has a great attitude which is appreciated.

Fantastic experience: Since moving into Cloud 9 this summer, we’ve been extremely pleased with Community Manager, Kevin Cunningham. Kevin has been extremely helpful each and every time we’ve had a question or need. He’s very approachable and goes out of his way to connect with everyone in the building (including our two dogs who get treats and pets each time they see him). His quick response and attention to detail is greatly appreciated. We can’t recommend Kevin highly enough!

Fantastic experience: Kevin is the best! He is always so helpful at answering any questions and is also so friendly to everyone in the building (including pets!) He gets to know everyone and truly cares about his work and the residents. He resolves any problem or question quickly and goes above and beyond in everything that he does. The work he does, does not go unnoticed. Cloud 9 is great because of Kevin and he is greatly appreciated!

Fantastic experience: My experience has been great here at Cloud 9 Sky Flats thus far largely due to the staff. Kevin is very friendly and welcoming. He is quick to respond to service calls and is always available during work hours. Kevin is very willing to help out and make residents feel important.

Fantastic experience: Kevin Culligan is an exceptional property manager at Cloud9 Condos! His dedication to ensuring the property is well-maintained and running smoothly is truly commendable. Kevin is always responsive, professional, and proactive in addressing any concerns or needs from residents. It’s clear he takes great pride in his work, going above and beyond to make sure Cloud9 remains a top-notch place to live. His hard work and commitment do not go unnoticed, and I’m grateful to have someone as reliable and hardworking as Kevin managing our community. Highly recommend him!

Fantastic experience: First Service has been a welcome addition to our Loringway Condominium Association for several years. They are very knowledgeable, personable, and dependable. Their resources have saved us time and money. I highly recommend them.The atmosphere in our building is warm and friendly. We are cared for as individuals.

Fantastic experience: Kevin Culligan represents the best of Cloud 9. He personalizes his customer service and it’s second to none. He’s always friendly, kind and goes above and beyond to make our Cloud 9 living wonderful. My dog even looks forward to seeing him. I can’t say enough about him.

Fantastic experience: Cloud 9 is awesome and Kevin Culligan makes the place tick. He"s consistently accommodating. He anticipates what we'll need. I've lived all over the country in Condos and apartments including years in Manhattan. He puts those building managers to shame. Thank you Kevin!

Fantastic experience: Megan Evans-Sharbono, an FSR community manager, is fantastic at her job. She is very knowledgeable about the property and quick to respond to emails. She is always happy to answer questions and help community members too!

Fantastic experience: Our experience at Lake Point has been exceptional largely due to Carol Welty. We have owned our unit for just over a year. In this time we have witnessed Carol be consistently calm, kind and an excellent resource for our questions. We have had the opportunity to witness Carol respond to a peppering of question about the garage renovation. She handled them with poise and grace even when not all have been as kind in return. She knows residents by name and details that only somebody who cares would be able to keep straight. The genuine kindness she shows to the residents that may need more help is heart warming. When we had questions about our renovation project and move in, she shared a wealth of information. She has made us feel welcome from the first day we joined the Lake Point community. We know we made the right choice by moving here. First Service has a wonder employees. Carol is exceptional.

Fantastic experience: We have lived at Lake Point for over a year and a half. During that time Carol Welty has been our Community Manager. This has been an eventful year at Lake Point with many challenging building projects requiring a great deal of moving parts. It is difficult to imagine a better person for the job than Carol. She is an accomplished problem solver who has somehow managed to keep all the balls in the air while maintaining a calm, pleasant presence for which we are very grateful. We feel lucky to have her and First Residential managing our building.

Fantastic experience: My wife and I have owned a condo at Lake Point since 2023, but I have known Carol Welty for many years, since I began helping an elderly friend, a Lake Point resident, with her shopping, finances, and other needs. Carol is very competent, a good communicator, efficient, and kind. In short, she is outstanding. She has helped us with the many tasks facing new unit owners and provided recommendations for various kinds of contractors. Her weekly newsletters and her emails to unit owners about various building maintenance tasks keep us well informed. In particular, she has coordinated with us during the major, multi-phase reconstruction of the building’s garage and support structure as our parking spaces became unavailable and we had to use alternative parking. She has been especially busy during this project but handles it all very efficiently. Finaly, she has been kind to us, our elderly friend, and to all in the building. The whole front desk team does a good job, but Carol, as the leader and weekday receptionist, deserves particular recognition.

Fantastic experience: In ALL CAPS, a shout out to CAROL WELTY, Lake Point Community Manager here in South Minneapolis. Carol anticipates problems in a 1:1 way that makes residents feel heard. She calls/ texts with a head's -up and a ready solution; not just for us; but also she double checks w/us on behalf my Mom's best interests . Mom lives in a different unit and she struggles with mobile phones and email alerts; so we truly appreciate the extra eyes and ears that Carol brings to the table.

Fantastic experience: I recently moved to Lake Point Condominium and have had many reasons to seek the aid of Carol Welty in the process of getting settled in. She is an excellent model of patience and efficiency; a pleasure to work with as a newcomer to condo living. Paula Richey

Fantastic experience: We recently moved into a condo at Lake Point in Minneapolis. Carol, the onsite manager of the condo made our move a pleasant experience. She is patient, kind, understanding and professional. Despite managing a major construction project at the site, she made us welcome and always had time for questions or concerns from us. We could not be more pleased or appreciative for her help and consideration during our transition.

Fantastic experience: As a new tenant, Carol W could not have been more welcoming. Immediately, I noticed her calling each resident by name, checking in and asking if anyone needed anything. She was the key to an easy transition into the building and neighborhood. She is efficient, goes above and beyond, and always has a smile. She problem solves multiple issues each day and always has time to answer a question. We are lucky to have her!

Fantastic experience: Dealing with our association manager, Charity, has been great. She is quick to answer any question I might have at Lindsay Lofts. So either her parents named her Charity since they knew she would give back or she grew into her name. Either way, she's so helpful she even helped with a building issue in my dream. Grateful to have her.

Fantastic experience: I wanted to take a moment to express my sincere gratitude for the exceptional service provided by the staff at The Crossings Condominiums. In particular, I'd like to commend Val Cordero, Melanie Siefert, and Sergei for their outstanding friendliness and helpfulness. Val and Melanie have always been incredibly welcoming and accommodating. Their knowledge of the building and its amenities has been invaluable. Whenever I've had a question or needed assistance, they've been quick to respond and always go the extra mile to ensure my satisfaction. Sergei, the building engineer, is truly a gem. His expertise and efficiency are top-notch. He's always prompt in addressing any maintenance issues, and his friendly demeanor makes it a pleasure to interact with him. Thank you again to Val, Melanie, and Sergei for making The Crossings such a wonderful place to live. Your dedication and hard work are truly appreciated.

Fantastic experience: Some people deserve a huge thank you for the job they do....We own a condo in River Station. It is a second home for us, so we only visit. Therefore, when problems arise, we need someone to help us out. Megan Sharbono has been an outstanding friend for my husband and me. We've called her a number of times to get help with problems that arise that are typical with home ownership, but when your permanent address is not Minneapolis, you don't have any idea where to turn. She even went so far as to let one of our children use her garage spot on a very busy weekend in Minneapolis when we couldn't find parking anywhere. My husband and I want to thank her for everything she does to make owning a condo in River Station a great place to be!!! Thanks for all you do, Megan!!!

Fantastic experience: Working with the Carol Welty (FirstService Residential community manager) during our structural rehabilitation project at Lake Point condos has been a very positive experience. Her professionalism, attentiveness and responsiveness in the midst of some challenging logistics condition have been outstanding, Her helpful approach and cheerful attitude has made navigating the project complexities, including the inevitable disruptions to the residents' daily lives and ever-present construction safety concerns in an occupied building, much smoother and more manageable. Overall, her support has been invaluable to the ongoing success of the rehabilitation efforts.