PURE Property Management of Minnesota

Fantastic experience: My experience with Jay from pure management was very professional he was very respectful and answered all the questions I needed answered as well as took information for me I really appreciate it thanks Jay.

Fantastic experience: Edsyl was the representative that helped me. She did a lot of hard work. Going back and forth between the owner and I. And was able to get everything figured out. She answers promptly to both text messages and emails. If you have to deal with someone from pure property management I suggest you ask to soak with her.

Fantastic experience: Spoke with Jhamer, he was very helpful knowledgeable about my questions and concerns.!

Fantastic experience: Denice was great and answered all my questions instantly. She was knowledgeable and had great customer service

Fantastic experience: My agent was Very patient with me! Very on hands with there messages fast response ty @ Christian Gravoso

Fantastic experience: Returned my calls promptly and kept me in "the know" every step of the way. Excited to move into my new home. Thanks to Juan and Pure Property Management.

Fantastic experience: Juan Reyes was helpful, quick to reply, and good to work with!

Fantastic experience: I spoke with Marthy on the phone and had a great experience. I was treated very kindly, and they helped me with my questions quickly!

Fantastic experience: Jericho was such a great help

Negative experience: I would not recommend this company. We applied to a property and had a bad enough experience with management alone that we decided to back out. We worked with Edsyl specifically who repeatedly pressured us with deadlines despite us submitting all requested documentation in a very timely manner. She threatened to decline our application multiple times and then later said she just “didn’t think we were interested” despite us explicitly saying we were. She would often spam us with multiple emails, texts, and calls to both my husband and I within a couple hours. And ultimately, she made a mistake in their policy that was not resolved by her, or by Shonni who we also talked with. Edsyl sent contradictory emails when we voiced concerns, the first dismissing us and then a second email 20 minutes later asking us what she can do to fix the situation. Shonni also called and emailed multiple times but refused to resolve the problem (refunding our application fees given the awful communication and mistakes made on their end). This company will pressure you into signing, only to dismiss your concerns. It was clear to me that they pick and choose which “policies” of theirs they want to follow. Edsyl doesn’t seem to know what she is doing, and Shonni was doing her best at cleaning up after her but failing. We did have a pleasant experience with our tour guide Hunter, who was kind and answered our questions despite having no idea what kind of disaster the office had created.

Fantastic experience: Christian Gravoso is very helpful and patient with you I appreciate the help he has given to me

Fantastic experience: I moved into my rental house about a month ago and have had various large ticket maintenance items come up in a very short amount of time. Pure Property Management has been prompt and thorough with their fixes and I could not be happier with their services and the property I moved into. Thank you so much!

Negative experience: Unprofessional, rude, and lazy. I would not recommend this company to anyone.

Negative experience: Very poor property management in MN. Long wait times to get anything fixed, unfriendly and unresponsive staff, and extremely unreliable for emergencies. If you see the Pure logo in MN while searching for a place to rent, run. I wish I did my research before signing a lease with them.

Negative experience: STAY CLEAR MOLD PROPERTY’S FOR RENT I have been battling with them to take care of black mold throughout my property for months. they will blatantly ignore you and send someone to act like they look at it so you will pay you're rent and not file for a affidavit and put my money into escrow because they will not take care of there building you guys have 2 weeks to complete a maintenance order under state law and you guys always miss, you will be reported. i do not feel good and im sick all the time in my house and i wish i could go somewhere elese but i pay 2000$ in rent. and can’t afford to go live somewhere else plus pay 2000$ for rent. amd at the end if every service they provide even tho its horrible addrian torres want us to give him a 5 star review because he gets a 20 dollar gift card with every 5 star review. MY HOUSE IS FULL OF MOLD ABSOLUTELY NOT. UPDATE keep the shower fan that’s ridiculous the whole pipe broke to the shower made the whole downstairs a rainforest there was SO much water and you guys never got a company in here to mitigate the actual problem. After fighting and calling the city they finally got someone in here to rip out 1 wall but they did not want to keep tracing the mold so they stopped and put up new wall there is still a ton of mold in this building will post address when i move out due to the safety of others problem started 09-19-2025-12-15-2025 Im starting to have severe medical issues and i now have been to the hospital 3 times and i will now bring them to court for personal injury. and i will be filing for a constructive eviction

Fantastic experience: Number 1 property manager around here really cares and takes the time to take care of the tenant

Fantastic experience: Great Tech who was prompt and went above and beyond to look over issues that we were having on our appliances.

Fantastic experience: Process was easy and straightforward, thank you Juan reyes

Fantastic experience: Denice was so helpful she listened to me and walked me through the showings tour process allowed me to speak and also encouraged me to call back if I had any issues

Fantastic experience: It didn’t take long for no one to get back to me and I really appreciate thanks Juan Reyes being patient with me and helping me with the process, I really appreciate it that’s why I gave them five stars

Fantastic experience: Juan Reyes did a very good job, communicating was no problem.

Negative experience: SCAM SCAM SCAM..Horrible business practices. We were so excited to apply for a townhouse that was literally across the street from where we had moved out of 5 months ago. Seemed are 5 months of searching and hotel living had come to a end. They collected 60 dollars application fee from three of us just to tell us a hour after the last fee was collected that they regret to tell us that someone has been approved for it other than us. That was 415 pm and as of 1am the next morning, they were still taking application fees to apply for it. That's illegal. Do not use this business. Scam scam scam.

Fantastic experience: perfect turnaround time and great customer service

Fantastic experience: I had an emergency request and Jericho was the best! He waited on the line with me, while he contacted the leasing office to help me with our lockbox!

Fantastic experience: Juan Reyes was very helpful, he was patient, he answered all my questions, and when he noticed I spoke Spanish he didn't hesitate to ask me if I preferred Spanish.

Fantastic experience: Juan Reyes was the most helpful when I was having difficulties with my house!!!

Negative experience: Well I initially put 5 stars but after signing the lease. I received a phone call saying that the wrong rent price was listed and they will need to charge me more. (What) how does that even happen?. Well I was supposed to receive a phone call with the final decision today but instead I got a email that the lease was deleted from my profile and no phone call. It’s sucks because my children were excited to move into a new home. Just do better guys.

Fantastic experience: This review is about the self tour. I had a small issue with the lock box, but I was able to communicate fast with one of the team members (Jona V) that helped me.

Fantastic experience: Christian Gravoso has been very attentive, always responding quickly to messages and in preparing the rental for occupation.

Fantastic experience: Really fast service thank you Robert real !!

Fantastic experience: Frank did a great job fixing my sink.

Fantastic experience: Juan Reyes was kind, professional, and a pleasure to work with! Thank you!

Fantastic experience: Very awesome company and quick to get answers. Thank you so much here for our move. Nice and easy.

Fantastic experience: I found it very easy to set up remote consultation with Laurel. She did a thorough job helping me evaluate comparable listings and provided great insight how to price my rental property. She also shared helpful information about how best to market the property and helped me understand what the tenant screening process entails. I'm really happy with the experience and would recommend Pure Property Management to others.

Negative experience: Pure has terrible communication and outright refuses to take any action on maintenance requests. Don't expect any emergency service calls because their emergency request line only puts a request in the system, rather than getting somebody out to look at the issue. After reporting flooding, they took two weeks to get a cleaning service to come out, well after the flood was cleaned up. Then after another week before the repair came out, the only response we could get is that there is nothing they can do without seeing the flooding, despite having pictures of where the flooding occurred and where it came from. We have service requests that we put in before Pure took over as our property manager and was brought up again immediately upon notice that they were our new property managers. That was in January and now at the end of August we are still going back and forth to get simple service requests taken care. On top of all this we are being forced to buy packages from Pure, which includes air filters that have yet to be delivered, over 3 weeks after purchasing them, and our property managers still can't even tell me where they are. Pure is by far the worst property managers I have ever had to deal with and if you have them as an option, find literally anybody else. Oh, they also farm 5 star reviews by requesting to rate them 5 stars in return for a gift card. They are buying the high rating they have. Edit: Added the email requesting a 5-star review in exchange for a gift card.

Fantastic experience: I loved the property that I was shown the person who showed me Christian grandson was so nice and friendly and was able to answer all my questions

Fantastic experience: He, Adrian Torres, came at the time specified, fixed the thermostat and then showed us how to operate the new one that was installed. Very professional as well as courteous. It should always be this simple.

Fantastic experience: Adrian Torres was the best and made my maintenance issue a breeze ! Great scheduling and swift action!

Fantastic experience: The were all very helpful with the whole process. Alex was especially there for me when I needed. Recommend.

Negative experience: Impossible to talk to a human. The site is an intricate web of pop ups to weave around. Was told I would get a call back, never did. Was transferred repeatedly just to get a showing. They clearly outsource their customer service to another country. They couldn’t answer my questions and had no clue about the property. I literally heard a rooster crowing in the background. Finally got ahold of someone in the country and was told I’d get a virtual tour, never heard back. They are in waaaayyy over their heads and too big for their britches. The obvious product of profit over people.

Fantastic experience: Shout out to the Pure Property management team for all the help they’ve given me while going through the process of applying and moving in. They’ve went above and beyond with their professional and can do attitude while making sure that all my questions were answered. Special thanks to Edsyl Billena, Christian Gravoso, and Shonni Emerson. May good things continue to come your way!

Negative experience: I’d give zero stars if I could. We informed Pure over a MONTH ago about water damage in the rental property, and they’d done virtually nothing about it. We’ve been constantly reminding them, only to be disregarded and brushed off repeatedly. No work has been done to address the water damage. We’re likely living with mold in our walls and they couldn’t care less. I have repeatedly told them they are in violation of our lease: they just ignore that, refusing to take any level of accountability. Adrian claimed that “we’re on the same team” but teammates don’t treat each other this way. He tried to sweep aside the delay at one point by claiming an accountant closed the wrong work order: an accountant should not have access to edit work orders (that’s a violation of accounting principles), so Pure’s business practices go against what anyone learns in an intro to accounting class. We’ve requested a rent abatement: Maynard has ignored our request, despite asking multiple times over the past month for an answer. He is less than unresponsive and clearly does not care about managing properties, even though that is literally his job title. Pure is unprofessional, disrespectful, and has no concern at all for the renters who fund their paychecks. The high rating is because they beg for a 5 star review after almost every maintenance interaction, it isn’t a real reflection of their work. Avoid renting from them at all costs!

Fantastic experience: Adrian Torres. The roller on my refrigerator drawer fell apart. The first maintenance man could not figure out how to fix it. He called his partner who came over and fixed the drawer. I was very happy with their persistence and the results.

Fantastic experience: I like it just don't like the path of flowers in front I'm allergic but it's nice I can use the back door

Fantastic experience: Hi Adrian Torres has been so helpful wirh all of our maintenance needs. He always responds ASAP.

Positive experience: No one ever made it back to fix the wall.

Fantastic experience: This company has really nice rentals with fair prices. Alejandro Hernandez went over and beyond to help me and I really appreciate great service. If your looking for house or know someone looking send them pure property management . Where they go over and beyond for you.

Fantastic experience: My application process was made clear every step of the way. Alex was great throughout the whole process. Any questions I had he answered immediately, he was great at putting my mind at ease

Negative experience: I’ve had enough, never rent from this company. Water leaks into the basement when it rains and it’s been a month and half, nothing fixed or even looked at! I’ve been told for over a month someone will be here to look at it and get an estimate and nothing. I doubt the owners even know water is coming in and probably causing more damage. What a scam to pay a company to manage this stuff and they don’t do anything. Edit since I can’t respond to the company’s comment: you sent out someone to check the plumbing twice after I told you (and the same company told you) it is a foundation issue. I’m continually told someone will call me to come replace the gutters and get an estimate for fixing the basement and it’s been over a month. I have all the communication in emails, it is poor management on your part. You and the owner will be receiving letters soon regarding this issue.

Fantastic experience: Want to say that Alejandro Hernandez was the best person to work with he help me and my family so much never met him in person but I would love to shake his hand ma and my family thank so much for all you have done

Fantastic experience: These guys are the greatest Fast and professional Wonderful attention to detail Thank you Christian Grovoso

Fantastic experience: Was hesitant to try this process. Viewed one of your properties yesterday. Alex was extremely helpful & patient & even if this new property isn’t the one, will continue w your company, simply due to Alex helpful attitude!!

Fantastic experience: Excellent! Alejandro was so kind and help us with the application form and the next steps after the property was approved. Thank you PURE to help us to find our home!

Fantastic experience: Very professional and impressed if your moving I recommend pure too anyone being how great they were helping me with a new vacancy

Fantastic experience: With the rental market as busy as it has been, Alex was very helpful with real-time information on available apartments. Very responsive and professional. Thank you Alex!

Positive experience: Leaving a review based on my experience so far as these seems to be monitored. I am in the process of wanting to see a listing of there's, and the closest availability is like 2 weeks out. That just seems very strange to me that nothing can be organized sooner. However, their online system and texting is sleek and on point. Just not sure how they can book a unit they want to fill so far out (because apparently the listing agent isn't available).

Negative experience: I echo all of the negative reviews of Pure property management especially since they got taken over by Pure. Communication was non existent. Costs went up because we were forced to use their insurance / filters / pay monthly admin fees just because they got bought - were charging me incorrect amounts despite following up with someone from their office DAILY for MONTHS, I still ended up losing money due to faults of only their own. Moving out and security deposits were as expected, charged for entire sink replacements when their own employees said its a simple screw fix for $1 at homedepot. Overall disappointing and would never recommend them to a family member or friend strictly based on how unprofessional they are.

Negative experience: Obviously this review is all based on personal experience and opinion. To me, this company is a joke. No effort to communicate or solve problems, blatant disrespect to tenants, and come off money hungry. The higher up staff seems to only be in this line of work to get paid and not to help people. They disrespected our time, and have no idea what their properties look like, let alone what their leases say. They did not hold up their end of the lease on multiple occasions and would do everything they could to ignore us as to not have to deal with the issues we brought to their attention. I am extremely disappointed with our experience. The space was gorgeous and in a great neighborhood, I am sure the landlord is nice, but not worth what we have been put through with the company. Never again will I make the mistake of renting with PURE. If you value your time and money, I personally would not suggest you do, either.

Fantastic experience: Alex was kind and responded quickly with answers to our questions. The process was streamlined and easy!

Fantastic experience: I viewed a property via self service. I actually kind of liked it but the one down side t that I was a little nervous walking around the whole property alone so I only looked at the apartment itself. With that I was still satisfied with how the set up was. I loved the location and Alex was great at responding to my emails.

Fantastic experience: I’m very happy with the service so far—especially a big thumbs-up to Christian Gravoso for his responsiveness and professionalism in our email communication. I truly appreciate all the support and excellent service to date.

Fantastic experience: Adrian Torres was great to work with for the maintenance on my property. I needed some updates, including touching up my kitchen cabinets and they look good as new. I wish I would've contacted him sooner. I would highly recommend.

Fantastic experience: My contact with this management company has only been via phone while I'm looking for properties that accept section 8 vouchers. John Roel was very patient and helpful while we searched for Pure Properties in locations around me. Unfortunately, nothing so far, however he let me know that he will keep searching/reaching out and let me know if any property comes up. This has been the best experience I've had in home searching with direct property management contact.

Fantastic experience: FRANK is awesome!! Very thoroughly answered my questions and responded fast!! Great customer service!!

Negative experience: This company is trash don’t rent here avoid them if you ask me go somewhere where you are treated like a person they don’t care about your concern and you’ll have a very hard time getting maintenance to do anything especially if you’re living in a residential property they charge for everything there’s other things they left me to repair on my own I been living at this property for 3 years from the day I stepped into this property things has been falling apart my floors are cracking closet sliding doors keep falling of track doorway hinges falling off seem like they were just gluing things on it’s horrible it’s bad and they wanna charge to fix everything -pure property Minnesota they suck!!!!

Negative experience: I am currently on day 7 of my flooded, moldy basement. It has been impossible to get in touch with anyone and to convince them that this is an emergency. I have had men in and out of my house all week, none of which seem capable of resolving the issue. Every time it gets worse. I have taken off work to be around for their drop ins and then no one gets assigned/the work order gets deleted/the phone line puts me on hold indefinitely. You would think they would want to take care of the property they own and make sure the carpet doesn't rot and mold in their nice finished basement so they can continue to charge outrageous rent, but I guess not. Terrible service, terrible company. Not even to mention the multiple times I have had to get in touch with renter rights attorneys and get legal advice for the times they've applied bogus charges to my account or illegally raised my rent.

Fantastic experience: Adrian torres was very helpful in communicating the maintenance concerns and getting someone there very promptly. Everything was addressed and fix quickly. thank you Pure Properties

Fantastic experience: Very good company to work with the staff are helpful. Christian did an awesome job with updating me throughout the process during the vacant turnover while they were putting new carpet in my townhouse.

Fantastic experience: Frank has been an amazing help. I have had a great experience working with him in regards to finding a new house.

Fantastic experience: I thought Mr Frank was very good at responding to my questions and he answered them accordingly. Mr Frank I have not met him yet but by the communication I had in regards to one of his properties very professional and very understanding.

Fantastic experience: Alex made this process so smooth I really appreciated his kindness and attentiveness to us he’s a 5 star employee

Fantastic experience: We had a great experience viewing a townhouse with PURE Property Management. Frank was very helpful, friendly, and informative. He made the process easy and answered all our questions.

Negative experience: I had thanked the Technician, Haro Electric solutions, for doing a good job, having a 2hr window, being professional and cleaning up after himself on my property maintenance meld. I hope whoever is on the other end of my property's meld sent out the message to Haro. Adrian Torres, I am guessing Adrian must be the person behind the app ensuring that the correct tech company is contacted and scheduled. I do not know, I thought that was what the app did. Anyway , Adrian, I am the kind of person who will write reviews to help people out because I know how social media marketing works and as much as I appreciate you including a handy link to the review site page. Please do not ever pre-write the words for me. Thank god there is the ability to edit the post because I consider that fraud. The way it was already written and automatically posted when I clicked the link in the email. I have already experienced Pure Property to be shiesty and dishonest in their dealings with tenants but this is straight intellectual property fraud and identity theft. Writing a review for you from me and for me without my knowledge or permission is identity theft. No thank you.

Fantastic experience: Alex, was excellent his responses were quick and he’s was very patient and helpful in the process of looking for a home! I would recommend him to future prospects due to his great hospitality!

Fantastic experience: Alex and his team helped us quickly n efficiency with our approval and move-in. This home is the best most beautiful Birthday gift for 2025. We are glad to have picked Pure Property Management they have a concierge services that are easy to use and convenient to access and the value it provides you wont see anywhere else. We look forward to our new home as well as our future home. We appreciate Pure Property Management

Fantastic experience: Pure Property Management Minnesota is a charm to work with! FRANK had detailed information and very helpful in answering ALL my questions in leasing a property! Five Stars!!!

Fantastic experience: Excellent experience when I needed help with pest control. Adrian Torres took care of the problem in a timely manner. Thank you

Fantastic experience: Service was great! Communication was great and everything was repaired quickly. Thanks Adrian Torres and team!

Fantastic experience: Alex was a lot of help. They made the process to look at a listing and apply for it a breeze. They always answered the phone and had a conversation through a call instead of being exlusive to emails and text messaging.

Fantastic experience: Working with Frank. He has been responsive and friendly throughout the process. Recommend them and him highly.

Fantastic experience: Pure has been extremely helpful to me in completing necessary repair and getting my property rented. I am very grateful for their assistance.

Negative experience: SCAMERS They promised refunds back in December and now they won't respond to my emails. Paying triple in applications fees and agreeing to the refunds. Telling me it was "in process". Beware - of course everyone is nice in the beginning until you have a problem. One person says one thing the next one says another. Tip - get everything in writing. Watch out for Allejandro who promised the refund, Juan who tried to tell me I would have to pay extra fees in order for my refund to be refunded. And Shonni who tried to deflect the issue telling me it wasn't possible to be refunded my damage deposit but eventually did refund after going back and forth, she made it a point not to verify or confirm anything in her emails a tactic to say they never said that. *********RESPONSE************* No where on the application says that application fees are "Non-refundable." Can you point that out. Still doesn't answer the fact that your employee GUARANTEED my application fees I paid WOULD be refunded. As to the reason why I NEVER signed the lease and decided not to move forward with moving in. The shadyness going on was obvious.

Fantastic experience: Frank was very helpful and give me all the information I needed about every property any question I had he answered it to the best of his ability. I really appreciate that. Thank you very much.

Fantastic experience: Frank contacted me right away about the rental I was interested in. Alex helped give me status updates on my app. Very good, thank you!

Fantastic experience: Frank was extremely helpful in the process leading up to my in person tour. He was very friendly and had answers for all my questions.

Negative experience: Mr toros, your work order system is hard to work with invalid, but your workers do a good, with that said my toilet is leaking water something is loose fix it, thank you very much.

Negative experience: I did not have a good experience, minor water was out and I called emergency maintenance line which they proceeded to tell me I would have to wait until Monday to have someone come fix it, then they came Monday supposedly and it was not fixed when I got home, they would not dispatch someone and made me wait another day. I have a son and we went without hot water for 3 days and I had to find an alternative play to shower and try to care for my child without hot water. I repeatedly ask to speak with property manager which she never called me. This is against Minnesota state statutes for property maintenance and I had just moved into the property and this was my first experience and it was not a good one I hope I don’t have to deal with this again or I will be reporting to appropriate authorities as a formal complaint

Fantastic experience: Alejandro was amazing! He went above and beyond to help me through everything! He was very efficient and speedy! Thank you for making all of our dreams come true!

Negative experience: Showing agent was unprofessional and double booked on tours. He was also in flip flops and shorts, so we were unsure if he was actually the agent at first. Home owners were at the home and the home was extremely messy. Clothes and dirty laundry everywhere. We weren’t impressed. We felt super awkward and extremely rushed. It’s understandable if people are still living there, I get moving out is hard, but at least clean up if you’re gonna be showing a house. It was hard to see the home’s potential in that state. Just overall didn’t seem professional :/

Fantastic experience: Frank was very communicative while touring their property despite working remotely and not being in person with us.

Fantastic experience: Frank answered my questions quickly, usually within a few minutes. He used multiple forms of media to communicate which I much appreciated. I echo another person’s review that he could be a little warmer up front. I actually asked him if he was a person. In the end he got the job done for me and it’s hard to convey humanity via text. Thank you Frank for the fine service.

Fantastic experience: Frank was very helpful in answering all of my questions. Also, some of the other management companies never pick up or return calls but Pure Property Management is quick to answer and return calls which I appreciate so much.

Fantastic experience: Thanks for the great customer service and the courtesy call. You were on time and fast. Thanks again Adrian Torres. We had it bad.

Fantastic experience: Frank has been amazing to work with! He responds in a timely/professional way and pays attention to detail.

Fantastic experience: Alex Hernandez was a pleasure to work with. His commitment and communication were vital to our family securing a home. Thank you as well to Juan Reyes, for your assistance and professionalism.

Fantastic experience: Alex was amazing in helping us get into the home that we needed, quickly and best fit our family. We are so appreciative of what he was able to do for us and making it happen. Thank you Alex! You're the best!

Fantastic experience: PURE Property Management has been easy to access and quick to reply. I have had the honor of communicating with Frank and he has not disappointed in the process of me trying to view a property. I am grateful for his assistance.

Fantastic experience: Great concept, even better service. Much better than working with Renters Warehouse I can tell you that. Access to the home, directions, and feedback all handled easily via your phone. Frank and team, holds your hand and stays out of your way at the same time. Great.

Positive experience: Frank asked for a review with his name mentioned so here's the review. The tour was a self service. I love the self service tours! The house was pretty nice. The downstairs bathroom could of been in better condition. Secret: I didn't even know Frank was the leasing agent until he texted me asking for a review Here you go Frank! Maybe be more personal if you want reviews to mention you provided great service. I'm not going to lie stating you provided me with great service when there was no service from you. Great house though!

Positive experience: add said it was updated and new stainless steel fridge, but When I looked at it NO stainless steel fridge and kitchen and bathrooms were not updated as advertised. Frank was very nice and professional, good experience with him. but was not as advertised.