Specialized Property Management Orlando Florida
Information about Specialized Property Management Orlando Florida
Opening hours
- sunday: (closed)
- monday: 8h-20h
- tuesday: 8h-20h
- wednesday: 8h-20h
- thursday: 8h-20h
- friday: 8h-20h
- saturday: (closed)
After being a rental property investor, you discover it's more complex than it seems. The longer someone has invested, the more likely they are to hire a professional property management team so that they can enjoy the rewards of owning rental property without having to go through frustrating red tape, expensive mistakes, and stressful interactions with renters. Specialized Property Management Orlando, one of the top-rated Orlando professional property management companies, we help you save so that you can focus your money and time on what matters most to you.
Our comment from Agencias Inmobiliarias about Specialized Property Management Orlando Florida:
Specialized Property Management in Orlando, Florida, has garnered a range of feedback from clients, highlighting both positive experiences and areas for improvement. Here’s a brief summary of what customers are saying:
- Professional and Responsive Team: Many users commend the team, especially Nancy and Nena, for their professionalism, responsiveness, and dedication to helping clients throughout their property management journey.
- Efficient Leasing Process: Clients have praised the smooth onboarding and leasing process, noting that the staff provides clear communication and support from start to finish.
- Quick Resolution of Issues: Several reviews indicate that maintenance requests are handled promptly, with many clients satisfied with the swift attention to their concerns.
- Exceptional Customer Service: Personalized support from team members like John and Tatiana has also received positive mention, contributing to a seamless experience.
- Areas for Improvement: Conversely, some clients have expressed dissatisfaction with communication during maintenance requests, stating delays in responses and that issues weren't addressed timely. Furthermore, a few reviews pointed out the perceived rigidity around lease agreements and additional fees that were unexpected.
- Mixed Feedback on Repairs: While many clients reported positive experiences with maintenance services, a handful of reviews indicated frustrations when dealing with repair delays or issues that were not properly resolved.
Overall, Specialized Property Management appears to have a strong foundation with dedicated staff members who prioritize client needs. However, like any service provider, there are opportunities to enhance communication and service responsiveness even further.
Specialized Property Management Orlando Florida: Reviews
2 months ago Fantastic experience: This company “specialized property management” great is awesome. Every department is very professional. Especially Nancy and Nena, I want to thank them personally for jumping through hoops to help my family. I would recommend this company to anyone needing property managers.
Thank you so much for your kind words and for taking the time to share your experience! We truly appreciate your recommendation and are so glad to hear that you’ve had a positive experience with our team.
It means a lot to know that our efforts made a difference for you and your family. Nancy and Nena were both happy to help, and we’re grateful for the opportunity to support you. Our goal is always to provide professional service and be there when our clients need us.
Thank you again for your trust in Specialized Property Management!
2 months ago Fantastic experience: Nicole was very helpful through my whole process and she worked quickly ensuring I could get into my place quickly since I was on a time line.
Thank you so much for your kind words! We’re thrilled to hear that Nicole was able to make your move-in process smooth and timely. She truly goes above and beyond to help our clients, and we’re so glad it made a difference for you. Welcome to your new place! Thank you, Specialized Property Management
2 months ago Fantastic experience: Ronalyn is super knowledgeable and worked with me through the years during the time of me living at the condo. She works hard on behalf of the client making renting a pleasant experience. She is very kind to talk with also. She makes doing business with very easy.
Thank you so much for your wonderful 5-star review!
We truly appreciate you taking the time to share your experience. Ronalyn is incredibly dedicated to her clients, and it means so much to hear that her knowledge, hard work, and kindness made your renting experience such a pleasant one over the years.
Providing consistent support and making the process feel easy and stress-free is exactly what we strive for, and we’re so glad Ronalyn delivered that for you. We’ll be sure to share your kind words with her — it will absolutely make her day!
Wishing you all the best, and thank you again for being such a valued client! Thank you, Specialized Property Management
2 months ago Fantastic experience: Made the search, leasing, and onboarding process for our new rental home very smooth.
Thank you so much for your wonderful 5-star review! We are thrilled to hear that your search, leasing, and onboarding process was smooth and enjoyable. Our goal is always to make every step as seamless and stress-free as possible, and it means a great deal to know we delivered that experience for you.
Welcome to your new home! Please don’t hesitate to reach out if you need anything — we’re always here to help. Thank you, Specialized Property Management
2 months ago Fantastic experience: Nena was fantastic to work with, as a fellow Realtor, she resolved a few issues quickly and we were able to close on time. Very responsive and a problem solver.
Thank you so much for your thoughtful 5-star review!
We truly appreciate your kind words and are especially honored to receive such positive feedback from a fellow Realtor. Our team takes great pride in being responsive, solution-oriented, and committed to ensuring every transaction reaches a smooth and timely outcome for our clients.
Thank you, Specialized Property Management
2 months ago Fantastic experience: Specialized is amazing. They have been helping for last 5 years. They are super responsive and having a good biz model. Especially, Nancy has been helping me to communicate with tenants and having placement in timely manners. Thank you for the due diligence from entire team.
Thank you so much for your kind words and for trusting Specialized with your property over the past five years! We truly value long-term partnerships like yours and are so grateful for the opportunity to serve you.
It means a great deal to hear that you’ve experienced our responsiveness and appreciated our business model. Providing consistent communication and dependable processes is something we take great pride in.
A special thank you for recognizing Nancy — her dedication to timely tenant placement and clear communication truly reflects the level of care we strive to provide every owner. I will be sure to share your feedback with her and the entire team.
We sincerely appreciate your continued trust and look forward to many more successful years together! Thank you, Specialized Property Management
2 months ago Fantastic experience: Great staff, especially the leasing team! Thanks for the assistance with my request. Looking forward to moving in.
Thank you so much for your kind words! We’re thrilled to hear that our leasing team could assist you and make the process smooth. We’re excited to have you moving in and look forward to supporting you every step of the way! Thank you, Specialized Property Management
2 months ago Fantastic experience: It was a pleasure working with Nena. She made the process easy and stress free. Always stayed in touch with me every step of the way.
Thank you so much for your kind words!
It was truly a pleasure working with you as well. We are so glad to hear that the process felt easy and stress-free — that’s always our goal. Staying in close communication every step of the way is very important to Nena, so I’m grateful you felt supported throughout.
Wishing you all the best, and thank you again for taking the time to share your experience! Thank you, Specialized Property Management
2 months ago Fantastic experience: I had a very positive experience working with John at Specialized Property. He was responsive, professional, and extremely helpful throughout the entire move-in process. He communicated clearly, handled things quickly, and made the transition smooth and stress-free. I truly appreciated his support and would gladly recommend him to others.
Thank you, Sheryl, for your wonderful feedback! We’re glad to hear that John made your move-in process smooth and stress-free. Providing clear communication and prompt support is always our goal. We appreciate your recommendation and are grateful to have you as part of our community.
Specialized Property Management
2 months ago Fantastic experience: Aaron and his team were responsive, professional, and great at following up. I look forward to a new chapter with better property management for my properties.
We’re thrilled to hear that Aaron and his team delivered the responsiveness, professionalism, and consistent follow-up you deserve. Clear communication and proactive support are exactly what we strive for, and it means a lot to know that stood out in your experience.
We’re excited to be part of this new chapter with you and truly value the opportunity to manage your properties. We look forward to building a strong, long-term partnership! Thank you, Specialized Property Management
2 months ago Fantastic experience: We have had an excellent experience working with Marc Alcantara. He has been incredibly professional and proactive in addressing any support needs we've had. We truly value our partnership with him and look forward to building a long-term, progressive relationship with his team. Team Fix Horizon
Thank you so much for sharing your experience! We’re thrilled to hear that Marc has provided such professional and proactive support. Building strong, long-term partnerships is incredibly important to us, and we’re excited to continue working with you and your team as we grow together.
Thank you, Specialized Property Management
2 months ago Fantastic experience: Words can’t describe how great of a Property Manager Alfredo is. Alfredo guarantees top-of-the-line communication and gets things done on time. Always driving for perfection and producing quality work.
Thank you so much for your kind words! We’re thrilled to hear that Alfredo’s dedication and commitment to excellent service made such a positive impact. We’ll be sure to share your praise with him—he’ll be so proud!
Thank you, Specialized Property Management
3 months ago Fantastic experience: We would like to thank the Specialized team for bringing us aboard it’s a pleasure being apart of the team. We personally would like to thank John Simon for being very attentive with questions or anything regarding work orders. We look forward to many more years of continuous service and partnership with the Specialized team.
Thank you so much for your kind words! We’re thrilled to have you as part of the Specialized team and truly appreciate your recognition of John Simon’s dedication. We look forward to continuing our partnership and many more years of success together!
Thank you, Specialized Property Management
3 months ago Fantastic experience: ⭐⭐⭐⭐⭐ We’ve had the pleasure of working with Specialized Property Management – Orlando as a preferred vendor, and our experience has been consistently excellent. John Simon, in particular, has been outstanding to work with. He communicates clearly, sets expectations upfront, and ensures projects move efficiently from approval to completion. His responsiveness and professionalism make a big difference in keeping properties on schedule and residents informed. The entire Specialized team operates with strong organization and accountability, which allows vendors like us to deliver quality work without unnecessary delays. That level of structure and partnership is something we truly value. We appreciate the relationship and look forward to continuing to support their portfolio. — Ulises Wiltz CLT Services Group
Thank you for such a thoughtful and detailed review. We truly appreciate you taking the time to share your experience as a valued preferred vendor.
John will be especially grateful for your kind words. Clear communication, setting expectations upfront, and keeping projects moving efficiently are priorities for us, so it’s wonderful to hear that reflected in your partnership with him.
We’re proud of the organization and accountability our Orlando team strives to maintain, and it means a great deal to know that structure helps you deliver quality work without delays. Strong vendor relationships are essential to providing excellent service to our owners and residents, and we’re grateful for the professionalism and support you bring to our portfolio.
We sincerely appreciate the partnership and look forward to continuing to work together for years to come.
Thank you, Specialized Property Management
3 months ago Negative experience: I signed a lease with this company with the intention of moving into one of their properties. Unfortunately, right around my scheduled move-in date, I experienced a family emergency involving the passing of my grandmother, which required me to be out of state. During that time, I admittedly lost track of my move-in date while handling funeral arrangements and family matters. While I understand that I signed a lease and that a deposit may be non-refundable, I was extremely disappointed that there was absolutely no flexibility, grace period, or attempt to work with me during such a difficult time. I never received keys to the property, never stepped foot inside the home, and was still charged two months of rent along with termination fees. Life emergencies happen, and I hoped for at least some level of compassion or willingness to discuss options. Instead, the response felt very rigid and purely transactional. Based on my experience, renters should be very cautious and fully understand that there appears to be little to no flexibility, even in cases involving serious family emergencies. -Michelle Ortega
Michelle, I’m very sorry to hear about your loss and the challenges you faced during your move-in process. We strive to support our residents and follow all policies fairly, but we understand your situation was especially difficult and regret any additional frustration this experience may have caused. I have reached out by both phone and email in hopes of connecting directly and addressing your concerns.
Looking into your account, our team offered available options, including early termination and submitting a request to delay your move-in. Unfortunately, we had to follow the contract terms agreed upon at signing, and your request to delay the move-in date could not be approved.
Our records show that prior to your scheduled move-in date of February 16th, our last correspondence from you was on January 28th, when you requested information on next steps. Our team responded that same day with instructions. Additional follow-up emails were sent to provide further guidance, with our leasing coordinator reaching out again on February 10th and 13th. According to our email tracking, these messages were received and opened.
On your designated move-in date, our leasing coordinator provided detailed instructions and clarified that keys and access would be provided once rent and utility confirmations were received. You informed us at that time that you needed to put your move on hold, and our team then outlined the lease obligations and early termination process per your contract. Afterward, we submitted your request to extend the move-in date by a month, but unfortunately, it was not approved.
We work to create the best possible outcomes while balancing the needs of both tenants and property owners and following policy to ensure all parties are protected. Your feedback is appreciated and helps us continue to review and improve our processes. If you’d like to discuss your experience further, please feel free to reach out to me directly. Please be assured our team is dedicated to providing professional, reliable, and compassionate service.
Specialized Property Management
3 months ago Fantastic experience: Recently rented a townhouse through them in Turtle Creek. They’ve been very easy to work with, answering all my questions and concerns. They’ve are quick to respond. Home is in great shape b
Thank you, Stacie! We’re glad to hear you had a smooth experience renting the property. We work hard to provide professional, reliable service to all our residents, and your feedback means a lot to our team. If you have any questions or need anything in the future, we’re always here to help. Enjoy your new home!
Specialized Property Management
3 months ago Fantastic experience: I want to take a moment to recognize and sincerely thank Debbie for the outstanding support and professionalism they showed me during a very stressful situation with my rental home. I was facing a difficult and uncertain circumstance that felt nearly impossible to resolve, and I truly did not know what the outcome would be. Through every step of the process, Debbie was patient, responsive, compassionate, and incredibly helpful. They took the time to listen, communicate clearly, and work diligently toward a solution—ultimately helping ensure that I was able to remain in my home with my three children. It’s rare to come across someone in property management who not only does their job well, but genuinely cares and goes above and beyond to help a family in need. I am extremely grateful, and I can’t thank them enough for turning a situation that felt unfixable into a positive resolution. Highly recommend working with SPM, especially Debbie.
Thank you so much, Shayna, for taking the time to share your experience and for your kind words about Debbie. We’re grateful to hear that her support made a real difference during a difficult time and that you felt truly cared for throughout the process. Stories like yours motivate us to keep putting people first.
We’re always here and happy to help whenever you need us.
Specialized Property Management
3 months ago Negative experience: I waited a few years after my lease was up so that I could provide my honest opinion. I will say im a little pissed after they sent me some ridiculous charges after my move out. I will say this, I never really bothered this company unless there was a major issue. The owner was/is super cheap and never wanted to fix anything even if I offered to pay with him. This company is horrible when it comes to communication. I moved out and they still harassed me saying they would charge me for not moving out on time. All they had to do was stop by the apt and see no one wss there. They still tried to charge me rent although I was not there. This company is NEVER on the same page with each other. I received my list in the mail of what they ended up charging me with. I didnt leave the place in horrible condition and because the owner is cheap. The condo needs lots of work. I replaced many things that he should've done. The straw tho was charging me for a light cover that would swing down on its own and nearly hit me or whomever in the head because it didnt fit. I reported this to them. They sent his handy man out. He said the whole fixture needed replacing. The owner didnt want to do it so I said let's go half. He still said no. So the handy man threw the light fixture away that im being charged for. They also charged me for throwing things out. The ONLY THING I had there was some items that were there before I moved in that I left there out of courtesy and the door mats that were outside. Other than that, I cleaned and left the sorting to them. I was charged also for replacing their garbage shower head with a better one. They charged me for blinds. I purchased new ones and the other ones were rageddy with normal wear and tear. They manged to charge me exactly what the deposit was. How convenient This is one of the reasons I didn't want to renew my lease anymore. I was sick of the cheap owner and I was sick of dealing with the company in general. I loved where I lived and I loved the person that we dealt with in the beginning. But that's it. This company favors their owners and gives no care about the tenants
Ebony,
I want to sincerely apologize for any frustration you’ve experienced with our office. I have reached out by phone and email in hopes of connecting and helping address your concerns directly.
We are committed to providing a positive experience for every resident, from move-in through move-out. I’ve reviewed your situation and understand there were things that caused frustration and inconvenience, and your experience did not reflect the high standards we work to uphold for our tenants and clients.
For move-out notifications, we do ask tenants to provide written confirmation when the property is vacated and to share where the keys have been left—this is part of our standard process to help us efficiently schedule inspections and finalize accounts once move-out is confirmed.
Regarding maintenance and repairs, please know that as a property management company, we do not own the properties we manage. While we always advocate for proper upkeep and safety, approval for certain cosmetic or non-essential fixes ultimately rests with the property owner. We communicate all requests to owners and do our best to get things addressed, but some decisions are outside our direct control.
You were enrolled in our deposit alternative program, LeaseGuard, which allows tenants to avoid paying an upfront security deposit by paying a nonrefundable monthly fee. This program works like insurance and covers lease-related charges at move-out. If you’d like to dispute any items, you can send your concerns and any supporting photos or documentation to [email protected]. Our maintenance team will submit everything to LeaseGuard for review. Since LeaseGuard is a third-party program, they handle collections directly, but we encourage residents to dispute anything they believe is incorrect.
Please be assured that I and the rest of the team here remain committed to providing professional and reliable service while continually evolving to improve the experience for our customers. Your feedback is valuable and helps us make communication and processes better moving forward.
If you’d like to discuss further or need help, you can reach out to me directly or respond to my email.
Specialized Property Management
3 months ago Positive experience: Nick Guadagnino, the Broker, was very responsive to our request. A video call was set up to discuss all options. Nena Merser - our Client Success Manager, stayed on top of it all for us! Our realtor - Jacob Rodriguez sent us a weekly report of any showings or contacts made. Although we decided to move back into the property, the team was responsive and did their best to try to find us a qualified tenant.
Stuart, thank you for your review and for acknowledging the efforts of Nick, Nena, and Jacob. We’re pleased to hear our team provided responsive service, kept you informed, and explored every option with you. Even though you chose to move back into your home, we appreciate the opportunity to support you throughout the process. If your needs change or you have questions down the road, don’t hesitate to contact us.
Specialized Property Management
3 months ago Fantastic experience: We had great experience with Specialized Mngm, Nena is amazing, she is very responsive and was able to handle our questions and requests very well. Highly recommend!
Thank you for sharing your experience, Nadeem! We’re glad to hear that Nena was able to provide responsive and helpful support. Your recommendation means a lot to us, and we appreciate the opportunity to serve you.
Specialized Property Management
3 months ago Fantastic experience: Fantastic property management team from top to bottom. Aaron Miles is proactive and strategic in coordinating growth and bringing more properties into the portfolio. Mariana Campos keeps everything transparent and on track with consistent rent collection updates. John Simon does an excellent job managing maintenance efficiently and professionally. And behind the scenes, Evan Terana ties it all together as an outstanding asset manager, ensuring smooth operations across the board. Truly a well-run, dependable team—I couldn’t ask for better.
Julio, thank you for taking the time to share your experience. We’re glad to hear that you’ve found our team proactive, transparent, and dependable. Your recognition of Aaron, Mariana, John, and Evan reflects the commitment we strive to deliver every day. We appreciate your trust in us and look forward to continuing to support your property management needs.
Specialized Property Management
3 months ago Fantastic experience: Nancy went above and beyond to answer all my questions. She helped us every step of the way and got us into our new home! Five stars for her and her team, well deserved
Thank you, Tarik! We appreciate you sharing your experience. We're thrilled to hear Nancy was able to provide five-star support every step of the way and help you get settled into your new home. If you need anything in the future or have any questions, we're always here and happy to help. Thanks for choosing Specialized!
Specialized Property Management
3 months ago Fantastic experience: Jenny & Tatiana were so communicative, clear, and responsive throughout the entire move-in and leasing process! Thank you so much. Also thank you to Gustavo for fast and flexible maintenance handling
Christian,
Thank you for your 5-star review! We're glad to hear that Jenny, Tatiana, and Gustavo made your move-in smooth with great communication and quick maintenance. We appreciate your feedback and are happy to have you with us.
Specialized Property Management
5 months ago Negative experience: I will never rent from this company again, nor will we be renewing our lease. Half the time our work orders are cancelled without any explanation. There is no timeliness when completing repairs. We had to wait over a week and a half to get our fridge fixed when it stopped working, and they refused to reimburse us for the food we lost. They argued when a repair needed to be done, stating we need to pay for it when it was broken upon move in. Completely ridiculous. I have NEVER had this experience with any other property management company. I have nothing positive to say.
Thank you for sharing your feedback, Katie. I want to apologize for any frustration you’ve experienced with our office throughout this process. I appreciate you taking the time to speak with me and allowing me to assist as our maintenance team worked to address your concerns.
As a management company, we work to promptly coordinate work orders between owners, tenants, and vendors. Sometimes this process can become more complex if parts need to be ordered or shipped, or if an owner chooses to repair an appliance instead of replacing it. We understand how frustrating these situations can be. While we always aim to create the best possible outcome for everyone involved, some decisions ultimately rest with the property owner.
I’m glad we were able to get your fridge replaced and that there are no open work orders at this time. Our maintenance team also follows a process where related work orders may be merged if one vendor is addressing multiple issues during the same visit. This is intended to streamline repairs, but it’s never our intention to leave any concerns unresolved. If you ever have outstanding or unclear maintenance items, please feel free to submit a new work order so our team can address them directly.
Thank you again for sharing your concerns—your feedback helps us continue to improve our service. I remain available if you need any further assistance, and our team is committed to delivering professional and reliable service to you and all of our residents as we work to continually improve your experience.
Specialized Property Management
5 months ago Negative experience: We have lived in the same rental property for about 3 years and have never had issues with SPM until recently. Prior, they were communicative and prompt with any maintenance issues we had. Beginning last September, we had a large pipe degradation issue that caused an underground water leak. SPM took three months to resolve this issue, allowing excessive water bills to pile up. It seems they did not fully resolve this issue, however, because we have had issues with pipe degradation leading to sewage backing up in our toilet and shower and more water leaks. Last week, our units lost water access. SPM did not act swiftly to get a plumber to us and would not return our calls, leaving us without water from last Thursday to this Monday (4.5 days). After getting a plumber out on Monday who provided a "temporary fix" while SPM spoke to the owner of our rental about pipe replacement, we have yet had another leak, leading to a pool of water forming under our house that measured about 2 feet deep. After not receiving a response from SPM, I shut off our water manually to avoid damage. It is now a day later with no water and no plan of action from SPM, and we are hoping not to go into the weekend without water for days on end again. SPM knows it is against our lease agreement to allow their tenants to go without a basic necessity such as water for multiple days, or not providing alternative housing accommodations for us in the meantime. They consistently avoid our phone calls, only reply to parts of our Meld requests and never acknowledge our requests for alternative accommodations. Unfortunately, the terrible experience we've had over the past few months since this pipe issue began has completely overshadowed the first two years of good experiences. It seems like they only begin to care about their tenants once they get poor public reviews. I would never recommend anyone to live in an SPM property and am looking forward to moving. Edit on 12/2/25: It has been almost two years since we had a very prolonged leak due to SPM's negligence and lack of promptness to get maintenance out to us. They have tried passing the over $800 water bill off to us, and in the two years since this happened, we have sent them multiple emails, texts, etc. with pages of details, timelines, time-stamped correspondence showing that the leak was not our fault nor our financial responsibility. Two years we have gone back and forth with SPM to get this off our ledger, all while paying our rent on time and even renewing our lease during this time. They will contact us to ask for payment, then we never hear a word back once we respond and send our rationale. Now, they have added a compounding late fee to our bill and have made us unable to pay our rent without paying the additional water and late fee charges. Since yesterday, we have reached out three different times to get this resolved so we can pay our rent and I just got an email from Mariana to tell us that we will accumulate late fees if we don't get our rent paid, all while completely ignoring all of our prior emails to her in the last 24 hours on the subject. Could not recommend this place any less. They are incompetent and unethical.
6 months ago Positive experience: EDIT*** They reached out to me and immediately sent the deposit back after I posted this. Their social media team was not only able to help me way faster than their accounting team, but were so kind and genuinely helpful. ————- Rented with them for two years and afterward they mailed my deposit check to the owner of the house. The owner of the house told me they never received such a check. Specialized Property Management still hasn’t given me my deposit back and my lease ended in October 2024. Do not expect to get your deposit back!
Mana, I want to sincerely apologize for any frustration you’ve experienced with our office during the deposit process. Thank you for communicating with me and allowing me to assist in making things right. We are committed to providing every tenant with a positive experience and we do sincerely regret any difficulty this experience has caused. Please be assured that I and the rest of the team here are dedicated to providing you and all of our tenants and clients with professional, reliable service.
Thank you for allowing me to address your concern. If there is anything more I can do, please reach out to me by email.
Specialized Property Management
6 months ago Fantastic experience: Repair was done quickly and efficiently. Florida Pro did a fantastic job.
Thank you for your feedback, Lynne. We’re glad to hear the repair was completed quickly and efficiently, and that Florida Pro met your expectations. We value our partnership with trusted vendors like Florida Pro to ensure quality service for our residents. We appreciate you taking the time to share your experience!
Specialized Property Management
6 months ago Negative experience: Horrible communication and incredibly dishonest staff. We were told that the home was professionally cleaned before move in. The carpet was saturated with animal urine and hair. The meld system is simple until the communication breaks down. The roof began to leak and the contractor found black mold. Nothing was done about the mold. I was ignored every time I sent a meld message about the mold. This company’s response was that they can’t see the messages, despite having responded to other questions in the same exact message. We were harassed by the HOA with absolutely zero concern from this company when I discussed it with them over the phone. A week later, we were given a non-renewal notice with no explanation. I finally received an answer and was told the home was being sold. The home now has a for lease sign out front. That’s a very frustrating lie to deal with. They will happily take your money every month, though.
Jason,
Thank you for sharing your feedback and giving us the opportunity to address your concerns. I’m sorry to hear about the frustration you experienced, and I sincerely apologize for any difficulty this situation has caused. We take all feedback seriously, as it helps us continually improve our processes and service. I have also reached out to you directly by email and am available for a call at 469-991-5848 if you’d like to discuss these matters further.
Our goal at Specialized Property Management is always to provide every resident with a positive experience and to meet expectations regarding maintenance, communication, and overall service. I have personally reviewed your account and checked in with both our leasing and maintenance teams to better understand what occurred.
Regarding the carpet condition at move-in, our records show that the carpets were professionally cleaned prior to your move-in. We do not have any record of a carpet cleaning request or related feedback submitted by email after your move-in. If there were unresolved concerns, submitting a work order would have allowed us to respond promptly or arrange for additional cleaning. I apologize for any breakdown in communication during this process.
On the maintenance issues, our documentation shows that the roof repair was completed. I apologize for any frustration surrounding additional items that may have needed attention afterward—this was not information the contractor passed along to us, and I’m sorry that this lapse led to a delay. When further concerns about potential mold arose, our team provided instructions on submitting a work order through the MELD system so we could fully investigate and coordinate any necessary next steps. This process helps us maintain accurate records, assign vendors efficiently, and obtain owner approval when needed. I regret if any part of this process was unclear or if you felt your concerns were not addressed quickly enough.
Regarding the non-renewal notice, our records indicate the property owner intended to sell the home, which led to the non-renewal notice you received. Ultimately, decisions regarding whether to sell or re-lease a property are made by the owner and are outside our control. If there has since been a change in the owner's plans resulting in a “for lease” sign being posted, this information was not communicated to our team, and I apologize for any confusion this may have caused. I am additionally checking internally to ensure the signage was not an error on our part.
Thank you again for bringing your concerns to our attention. We are committed to learning from this experience and providing better support in the future.
Specialized Property Management
7 months ago Negative experience: Reported to Specialize Property Management Company that's responsible for collection of rent and maintenance of above property that we have been without access to both bathrooms for use of showering and use of toilets and laundry and today is the 8th of October and still have the nerves to send me late rent notice with late fees and asking fir the full rent this is a violation of statue 85.31. So after getting a company to pump out the septic tank guess what tried to take a shower guess what my whole house smells like number 2. My advice to anyone that sees this property management company name run like it no tomorrow i will be going to court will update. If I could have left 0 stars i would have.
Markx11, thank you for sharing your concerns. I want to sincerely apologize for the experience you've described—this is not reflective of the high standards we aim to provide for our residents.
I have been unable to locate your account based on the username provided, but I have reached out by phone and email to the individual I believe may be associated with this situation. If I have not reached the correct person or if you prefer, please contact me directly at 469-991-5848 so I can assist you right away.
We are committed to delivering prompt, reliable service and ensuring repairs are addressed in a timely manner. Your feedback is important to us because it helps identify areas where we need to improve. Please know that we take these matters seriously, and I am here to help resolve any outstanding issues as quickly as possible.
Specialized Property Management
7 months ago Negative experience: Run far away. The worst property management company ever. Our rental home has a 7-8ft hole in the ceiling and our whole home is covered in debris. The ceiling fell onto the spot my son plays in the living room. They are lucky that he was not injured in this situation. We are unable to reside in the home as there is mold covering the insulation hanging from the ceiling and we have a 5 month old son. Melds have been put in for debris removal and mold remediation/dry wall replacement and no movement has been made on solving those issues. The maintenance person covering our home Marc Alacantra has neglected to return any of our phone calls or solve any of the issues. At this point he is dodging talking to us at all. They are also providing no help to cover our Air B n B or refund us any rent for the month of October since we haven’t been living in the home. The office staff is unwilling to assist us saying it’s Marc and accounting’s problem and they only take care of leasing. We have no idea who our landlord is and are unsure if she’s away of the issue going on in her home. The night it happened we tried calling all the emergency phone numbers they provide and one is disconnected and the others just rang forever. Truly the worst company we’ve ever dealt with. At this date and time we are still living outside of the home with no help from anyone.
Paige,
I want to sincerely apologize for any frustration you’ve experienced with our office. Thank you for taking the time to speak with me so I could fully understand your concerns. We are truly sorry for the distress and disruption your family experienced—your safety and comfort are extremely important to us.
We understand how upsetting and overwhelming this situation has been, especially with a young child at home. We appreciate your patience throughout this process as we worked to resolve these issues. Our goal is always to provide safe, well-maintained homes and clear, responsive communication when issues occur.
This issue began with an initial report about a roof leak, which was addressed. Afterward, another report came in indicating a new leak. We sent our roofer back to recheck, but the roof was found to be in good condition. At that point, it was suggested the leak might be coming from the AC vent. Unfortunately, by then, water had already accumulated in the ceiling, causing part of it to collapse. The source of the leak being concealed behind the drywall contributed to the delay as multiple vendors worked to identify and resolve the true cause.
As of now, all necessary repairs have been completed. Our maintenance coordinator has remained in contact with you throughout the process and coordinated with vendors to fully address the issue and ensure your home is safe and comfortable. We are committed to supporting our residents and providing dependable service.
Regarding financial assistance and concessions such as rent credits or Airbnb reimbursement, these require owner approval and funding. We are actively working on your request and advocating with the property owner on your behalf to secure the appropriate support.
Your feedback is invaluable to us, and we take all concerns seriously as we continue to improve our service. Your experience does not reflect the high standards we strive to uphold for our tenants, and we sincerely regret any difficulty this situation has caused. If there is anything further we can do, please reach out to our office directly. Thank you again for your patience and for giving us the opportunity to address your situation.
Specialized Property Management
7 months ago Fantastic experience: John Simon has been absolutely amazing! He’s professional, diligent, and always willing to help. From assisting with our home remodeling to making sure tenant repairs were handled quickly and properly, he’s been there every step of the way. Beyond his professionalism, John is genuinely kind and empathetic — always ready to support in any way he can. A truly great person and an incredible asset to the company. Highly recommended! John Simon is not only a great professional but also an outstanding person.
Thank you, Alejandra, for taking the time to share your experience. We’re thrilled to hear how much you’ve appreciated John's professionalism, responsiveness, and dedication throughout your home projects and repairs. John truly represents the service standards we strive for at Specialized Property Management, and your feedback means a lot to us.
Thank you for recommending us!
Specialized Property Management
7 months ago Fantastic experience: I recently reached out to Specialized Property Management to inquire about some of their rental properties in the Florida area. Both Tatiana and Jenny were very helpful with this process. I am moving across the country so communication was critical. They answered all of my questions and helped me through the entire application process. Things went exactly the way that I was told that they would go. They were able to hold my approval and give me time to travel and see the homes prior to placing my deposit. The setup process was smooth and I have a good idea of what to expect going forward. Thank you Specialized Property for all of your help!
Thank you, John, for sharing your experience and for the 5-star review! We’re glad to hear that Tatiana and Jenny provided the support you needed during your move and that communication was clear every step of the way. Our team works hard to make the application and setup process as smooth as possible, and it’s great to know everything went just as promised. We appreciate you choosing Specialized Property Management, and we’re here if you need anything as you settle into your new home.
Specialized Property Management
8 months ago Positive experience: My first experience with Specialized Property Management wasn’t positive, and I left a review reflecting that. To their credit, management reached out, apologized sincerely, and made everything right. While I wish the situation hadn’t happened in the first place, I do feel they took accountability and worked to fix it, which shows good faith.
Thank you for sharing your experience, Jade. We’re sorry for the initial frustration and appreciate you giving us the chance to address it. Making sure issues are acknowledged and resolved is important to us, and we’re glad we could resolve your concerns. Your feedback helps us continue to improve.
If you need anything else or have additional questions, please feel free to reach out.
Specialized Property Management
8 months ago Fantastic experience: Hello! We just sold our property on Brighton Lakes Kissimmee. Nena was excellent!! She was there for us all the time. Constant communication. Truly recommend her and the team. So happy!
Thank you, Rosalia! We're so glad you've had an excellent experience, and we completely agree—Nena is truly awesome. We appreciate your kind feedback!
Specialized Property Management
8 months ago Negative experience: Absolutely nothing good to say about this company. The property I’m renting had many of the same unresolved issues from prior tenants, and the experience has been extremely frustrating. We’ve had multiple maintenance requests ignored or left unanswered. It is nearly impossible to get a hold of anyone from this company unless they need something from you. On two separate occasions, the property owner — who lives in Canada — has had to fly down himself to handle repairs because the management company failed to act. The owner has been phenomenal, but the same cannot be said for the management. On the rare occasions when maintenance requests were answered, there was zero communication. The company has sent men onto the property without notifying us — while my fiancée was home alone. Completely unprofessional. Over Labor Day weekend, my laptop, phone, and wallet were stolen. This caused me to miss my return flight, and I had to figure out how to get home without an ID or debit card. I reached out about being one day late on rent and even explained the situation. The property owner himself contacted the management company to request they waive the late fees. They ignored him, too. In fact, it took 48 hours just to get a response from a representative (Mariana), during which additional late fees continued to pile up. After nearly a week of delays, the management told the owner and me they would not waive any fees — despite the owner’s direct request. Their customer service is as bad as it gets. Because of this, the owner has now lost a tenant who fully intended to renew when the lease was up. If you’re a property owner or tenant considering signing with this management company, I strongly recommend you do not. They fail to communicate, fail to resolve issues, and ultimately fail to provide even the most basic level of service.
Thank you for taking the time to share your feedback, Collin. I truly apologize for any frustration you’ve experienced during your tenancy. We are committed to providing prompt and professional service to all of our residents and property owners, and I regret that your experience did not reflect the standard we strive for.
I'm glad we were able to connect recently and discuss your concerns in detail. Our conversation helped provide clarity on our processes, and I hope the resolution we discussed helps make things right moving forward.
We aim to respond quickly to all maintenance requests. Our process includes identifying the issue, sourcing qualified vendors, obtaining owner approval, and coordinating directly with both you and the vendor. To make scheduling as convenient as possible, we allow tenants to schedule appointments directly with the vendor so the timeframe works for both parties. In some situations where an owner prefers to use their own vendor, our role becomes more limited, which can affect how communication and scheduling take place.
Recently, our rent collections team began sending out communications a day prior to any late fees being assessed. This includes an email with important information about our rent collection process—covering details about late fees, notices of delinquency, and eviction proceedings. Sometimes, our team also utilizes text communications as an additional reminder. The intent of these messages is to serve as reminders rather than add stress—they are simply meant to help keep our residents fully informed.
Our office tracks all incoming calls and emails to ensure no request is overlooked. Although I couldn’t find missed calls from you during the period in question, I do see you responded to the rent reminder email on the 3rd with your intention to pay by the end of the day. You followed up again on the 4th regarding the late fees, and you were able to successfully connect with our rent collections team that evening. I understand how frustrating it is when you can't reach someone right away, and I believe the resolution will meet your expectations. Please know that you now have my direct contact number as an additional resource if you ever need assistance.
We take your feedback seriously and are constantly working to improve our processes and communication. Both myself and our team are here to support you, and you can always reach out via our support email or my direct line if you need anything further.
Thank you again for your honesty and for giving us the opportunity to address your concerns. If there’s anything else we can do for you now or in the future, please let us know.
Specialized Property Management
8 months ago Negative experience: Worst property management ever. Get money out of you as best as they can so you end up paying so much more than they say. 0/10. Do not recommend at all. Absolutely the worst experience I have ever had.
Thank you for sharing your feedback, Daniela. I'm sorry to hear about your experience, and I want to help make things right. Unfortunately, I’m unable to locate your information based on the name provided. I would appreciate the opportunity to connect with you directly so I can fully understand your concerns and work toward a resolution. Please feel free to reach out to me at 469-991-5848.
Specialized Property Management
8 months ago Negative experience: Let this be a warning ‼️ Do not move in here w these people they will reply to this msg like they help remedy situations and they do not I have rats black mold and other entry points that spm refuses to handle due to it being a building issue so your basically in the middle of a war with two company’s who don’t want to claim liability meanwhile the tenant suffers I have slip and fell in the u it due to water I miscarried I also have Mickey Mouse running around and I been here less than 3 months they are coming from the floors!!!!! I repeat don’t run from this company idc how nice you think the apartment is RUN and I will be sueing if I could give the company a -0 I would and I am a clean freak there apartments are infested with rodents and I will be doc my experience on social media
Zionah,
Thank you for taking the time to share your experience, and for speaking with me directly so I could fully understand your situation and offer assistance where possible. I’m truly sorry for the distress and inconvenience you’ve faced during your tenancy, and I understand how difficult this has been for you.
We recognize the seriousness of your concerns and have actively communicated with you about these issues. Unfortunately, some of the problems—such as gaps in the building exterior—fall under the responsibility of the homeowners association (HOA), which manages the building’s common areas. While we do not have direct oversight of those areas, we have worked to address the issues we can and will continue to assist where possible.
Our records show that, in response to your situation, approval was given for you to terminate your lease early without penalty should you wish to move out, as a solution to the ongoing building-related concerns. However, we understand you chose to remain in the unit at this time. If you decide you would like to end your lease, we are prepared to support you through that process quickly.
For any interior maintenance needs within our control, we ask that you submit a maintenance request through your resident portal or reach out directly so our team can promptly dispatch a vendor. Our goal is always to address resident maintenance concerns as quickly as possible within our scope of responsibility.
I apologize again for your experience and am saddened that we were unable to resolve all aspects of this situation due to limitations outside our direct control. If you would like to discuss options moving forward or need any additional support, please don’t hesitate to contact us at [email protected]. You are also welcome to reach out to me directly by phone if that is easier—I remain a resource for you.
We remain committed to providing professional and reliable services to all of our residents.
Specialized Property Management
8 months ago Negative experience: I made an appointment to view a property and Nancy never showed up to show it to us, completely ridiculous, total lack of respect! Always with a ridiculous and disorganized communication system!
Leo,
Thank you for sharing your feedback. We’re sorry to hear about the frustration and confusion you experienced with your property tour. All of our homes are available for self-guided tours using a secure lockbox system, and an agent is not typically present during the showing. We strive to provide clear instructions in advance, but we understand how important good communication is and apologize for any confusion or inconvenience this caused.
If you ever have questions or need help accessing a property, our team is always available by phone to assist. We value your interest and are committed to ensuring a smooth experience for every prospective resident. Please feel free to reach out directly if you’d like to discuss this further or need additional support arranging a viewing.
Specialized Property Management
9 months ago Negative experience: This company has horrendous communications and is really difficult to deal with since they don’t return phone calls or emails. Very frustrating, and I am in the process of looking for a new property management company because Specialized Property Management has really let me down and left me hanging one too many times.
Kathleen, thank you for sharing your feedback. I apologize for the frustration and inconvenience you’ve experienced with our office. We take concerns about communication seriously and are always working to improve how we respond and follow up with clients.
After connecting with you directly to review your situation, I checked our records and saw that our team followed up by both phone and email after your most recent outreach. I also noticed the email we sent did not show as opened on our end, which may have contributed to the missed connection. I was able to verify your email address with you to ensure future communications reach you appropriately. Additionally, I shared the contact information for the asset manager assigned to your account and confirmed you received it.
Going forward, both your asset manager and I will be available as direct resources to make sure your questions and concerns are addressed promptly. Our goal is to make communication easy and provide meaningful support every step of the way.
If there’s anything further you’d like to discuss, please don’t hesitate to reach out to me directly. Thank you for giving us the opportunity to address your concerns and work toward making things right. We remain committed to providing you—and all our clients—with professional, reliable service.
Specialized Property Management
9 months ago Negative experience: Frustrating is an understatement when it comes to dealing with this company. I agree with Brittney, but oddly, Im on the opposite side of the fence. *Update* from 1 star. This is a large"specialized" company multiple departments with various specialists and it's extremely hard to get the pieces of the puzzle all together to see the whole picture. But Alexia has been amazing in coordinating with the various teams to have my concerns addressed. Still ironing through some issues but for the most part Im super grateful for her! She deserves a raise! Im still pretty disappointed particularly with the maintenance team. But there seems to be a light at the end of the tunnel.
Dreyah,
Thank you for sharing your feedback and bringing this to our attention. I'm truly sorry to hear about the frustration you've experienced; this is certainly not the experience we strive to provide. I'd greatly appreciate the opportunity to assist in resolving your concerns, but unfortunately, I'm unable to identify your account based on the name provided here.
Could you please call me directly at 469-991-5848 so we can connect further? Once we're able to speak, I'll gladly look into your situation personally and work towards finding a satisfactory resolution. At Specialized, we remain committed to ensuring a positive experience for all tenants and clients, and I would love the chance to make things right for you.
Specialized Property Management
9 months ago Negative experience: Please don’t rent here. Save yourself the headache. We have been renting for 15 months rent paid on time we received the renewal signed and was hit with hidden fees at the beginning of the month. I’ve reached out to them all day on the 1st no response to the point the front desk ignored my calls. Crazy thing is before signing the renewal I questioned everything now the day rent is due we are hit with 600$ fees. It’s insane and wrong. They lack professionalism. Save yourself the headache and rent elsewhere where.
T Ray,
I’m unable to identify your account from the review name here, but I’d really like to connect with you so I can look into your account and assist as much as possible. Our goal is always to provide tenants with a positive experience, and I hope to help make things right for you in any way I can.
Please reach out to me directly at 469-991-5848 so we can talk through your situation.
Specialized Property Management
9 months ago Negative experience: Terrible service. There is a clear lack of training across the team and a shocking level of disorganization. Communication is poor, follow-through is inconsistent, and basic professionalism seems to be missing. My husband is one of the calmest, most patient people I know—never raises his voice, not even in traffic—but they managed to push him to his limit. That should tell you everything you need to know. We expected a property management company to bring peace of mind, but instead, we got stress and frustration. I would not recommend them to anyone looking for reliable, competent service.
Kelia, thank you for sharing your experience. I want to sincerely apologize for the frustration and stress you and your husband have faced—we know you trusted us to bring peace of mind and reliability, and our goal is always to deliver on that promise.
I appreciate that I was able to connect with your husband and work together toward a resolution that addressed his concerns. We are dedicated to providing service that meets your expectations and take feedback like yours seriously as we review our processes and training.
Our team undergoes regular training to ensure we are knowledgeable and equipped to support our clients effectively. If you need assistance at any point, you can reach us at [email protected], or contact me directly at 469-991-5848. Your husband also has my direct number, and I encourage you to use it if there is ever anything I can do to help.
We are committed to improving, restoring your confidence in our service, and bringing you the peace of mind you deserve.
Specialized Property Management
9 months ago Fantastic experience: I highly recommend Specialized Property Management Orlando for anyone in need of a reliable company to manage their rental property. They offer excellent service and attention to detail, providing peace of mind every step of the way.
Carolina, thank you so much for your kind words and recommendation! We’re glad to hear that you’ve had a positive experience with our team.
Providing reliable service and attention to detail is always our goal, and we’re delighted to know it has given you peace of mind. If you ever need anything, we’re here to help.
Specialized Property Management
9 months ago Fantastic experience: Nena, Was on point the whole time and communicated very well throughout the selling process. I would recommend her to everyone!
Joe,
Thank you for your 5-star review and thoughtful feedback. We’re glad to hear that Nena provided excellent communication and support throughout your selling process. We appreciate your recommendation and your trust in our team.
Specialized Property Management
9 months ago Negative experience: I rented a home from this company and they were absolutely horrible with contacting me back and completing work orders during my residency. I just recently vacated and left the home in excellent condition. I then receive a bill for $1250 from their 3rd party company they hired for damages a month after I moved out. I sent them the 60 plus photos I took the day of move out and they are still trying to extort money out of me by in their words “cut a deal”. This is 100% a scam trying to take money from the consumer to offset their turn costs. They manually make up numbers and call them damages when they are actually normal wear and tear. I have personally managed portfolios of 5000 plus homes for over 15 years and this company is absolutely terrible. I do not know how they have license still to operate in Florida.
Phillip, I’m truly sorry to hear about your frustrations with communication and your experience after moving out. We care deeply about providing a positive rental experience and responsive service to all our residents.
Our maintenance team works hard to resolve work orders quickly and keep tenants informed throughout the process. If there were any delays or missteps during your stay, we sincerely apologize that your experience did not reflect the standards we aim to maintain.
For move-out charges and security deposit handling, we follow a thorough review process to ensure fairness and transparency. After move-out, any damages beyond normal wear and tear are documented, and an itemized list is provided. If you have concerns about these charges, you have a specific timeframe to submit a written dispute, and we carefully review all disputes and supporting documentation. In researching this issue internally, our maintenance team does not have any record of a dispute received from you.
I want to help resolve any miscommunication or questions you may have. I’ve reached out by phone and email but have not been able to connect with you. We’re committed to improving our service and have recently made changes internally to better track communications from our tenants and owners.
If there’s anything further I can do to make this right, please reply to my email or contact me directly. We wish you nothing but the best in the future.
Specialized Property Management
10 months ago Negative experience: STAY AWAY. STAY VERY FAR AWAY. This is absolutely the worst company I have ever worked with. Not just the worst property management company. The worst company period. They managed one of my investment properties and it was a complete nightmare. You have 17 different departments that would have to answer for any of your needs. One for billing, one for repairs, one for leasing, one for customer service etc.... You speak to a new person every time and they are hourly employees based out of another country. Yes, their door fee is great. $109/mo but they bring a new meaning to the word cheap. This is the biggest JOKE of a company. I promise you with all of my heart and soul..... DO NOT WORK WITH THEM. This company is temu property management. They lock you into a contract because and once you're locked in... you're stuck with the incompetence. There are no amount of words to describe my disgust with the employees, management and owners of this company. I have had to speak to every layer of this company to get things done. I do have ONE positive thing to say about this company..... You dont HAVE to sign with them. That is all.
Shai,
We’re sorry to hear your experience with our company did not meet your expectations. At Specialized Property Management, we take pride in providing excellent service and efficient management for every owner and tenant, so it’s disappointing when we fall short of that commitment.
As you mentioned, our company utilizes multiple specialized departments to ensure each area—such as leasing, accounting, maintenance, and customer support—is handled by experts specifically trained to manage those functions effectively. However, we recognize that navigating multiple points of contact can sometimes feel challenging or complicated.
To help simplify communication for our clients, we've implemented an Asset Management program that provides each owner with a dedicated point of contact. This dedicated Asset Manager coordinates across all departments on your behalf, streamlining the process and ensuring your needs are addressed quickly and clearly.
Your feedback is valuable as it helps us continually evolve and improve how we serve both tenants and owners. We sincerely appreciate your insights, as they allow us to better address areas needing attention in what we understand can be a complicated industry.
We wish you nothing but the best going forward and thank you again for sharing your perspective.
Specialized Property Management
10 months ago Negative experience: This is the absolute worst property management company in the world! They allowed black mold to grow in our apartment and did nothing about it after constant complaints and meld requests. They were responsible for utilities and demanded that they remain in their name and then 6 months into the lease charged us for 6 months of utilities all at once do with rent the next month and charge multiple late fees for not paying all up front. They had people come to work on the trees in the driveway they left cut pieces of wood up in the tree that crashed through my neighbor's car window and they did nothing to fix the problem. They sent a deposition letter after we moved that I did not receive until 32 days after we moved out and are trying to charge us for things that we're not even responsible for. They will cheat you in any way possible! When you try to call them it takes them weeks to reply to you if they do at all. When talking to the customer service you're always speaking to someone who's from a different country and can't understand you. Absolute worst company in the world! After 2 years of nothing but stress and chaos I still can't get them out of my life.
10 months ago Negative experience: Completely dropped the ball, or perhaps even unable to comprehend that there was a ball in the first place. Promised to inspect the home for damages, repair and clean the home after the tenant moved out. Instead, they cut their services a month early and left me to fend for myself with a a bag full of rotting garbage, appliances they hadn't fixed in months, and a tenant they left in the dark. Well done. They totally earned their large fees over the terms of the lease for sure. They were even unable to tell me what happened to the security deposit.
David, thank you for taking the time to share this feedback. I’m truly sorry for the frustration and confusion you experienced during the transition of ownership. Our intention is always to provide clarity and support, and I regret that your experience didn’t reflect that.
When you initially connected with our team and were advised on our move-out process, the information provided described what would occur if we were still acting as management for the property. Unfortunately, at that time, our staff was not aware that you would not be under contract with us going forward. I apologize that this guidance was given without clarifying that our move-out procedures only apply to properties actively managed by Specialized Property Management.
To clarify further, at the time you acquired the property, our management agreement had concluded with the previous owner. This meant we no longer had authority or responsibility over the property, and there was no contract in place between Specialized Property Management and yourself as the buyer. As a result, we did not complete an inspection, coordinate repairs, or carry out the traditional move-out process that we would for properties under our management.
Regarding the security deposit, the former tenant was enrolled in LeaseGuard rather than providing a standard deposit. Once ownership changes and our services are terminated, LeaseGuard coverage is unfortunately void, as an active management agreement is required for any claims to be processed. We did receive images and documentation from you and attempted to assist with a claim submission. However, as previously communicated, our records indicate that any claim against the tenant’s security deposit would need to be submitted by the previous owner, and we do not have the authority or ability to submit charges on your behalf.
We recognize this situation has been disappointing and stressful. Our goal here is to provide accurate context and transparency regarding the limitations we faced once our management ended. Thank you again for your feedback and the opportunity to clarify these details.
Specialized Property Management
10 months ago Negative experience: This is the worst property management company we have ever dealt with. They are horrible with communication and they never send out the right company to fix the problem we’re having. The last issue was the refrigerator went down and it took them almost 4 weeks to get a new one. Do you realize how difficult it is to live out of a cooler for 4 weeks?! And when the new refrigerator shows up no one contacted us before hand so good thing we happen to be home or we would have waited even longer, plus they couldn’t take the old one away so now it’s just sitting in our front porch SMH . Update 7/1/2025 now you guys are trying to add a monthly fee for conservice to my account for the water bill that we already have setup with the water company and pay them directly. This company has got to be the shadiest property management company out there. At this point my only course of action is to file a shady business practice complaint with the Florida Attorney Generals office!
Jeffrey,
We sincerely apologize for the frustration and inconvenience you've experienced, especially regarding the refrigerator issue. We completely understand how challenging it must have been to go without a functioning refrigerator for an extended period of time.
I've reached out by phone and email to connect directly and help resolve these concerns promptly. After communicating with our maintenance coordinator, we've arranged for the old refrigerator to be picked up as soon as possible. We're also very sorry that clear communication about the refrigerator delivery was not provided in advance; that's unacceptable, and we recognize there's room for improvement here by ensuring our vendors consistently meet the high level of professionalism and standards we expect.
Our maintenance work order process typically includes assessing the issue first, then obtaining approval from the property owner, who funds the repair or replacement, and finally scheduling our vendor to complete the job promptly. Unfortunately, in this particular case, the vendor missed some important marks, resulting in additional inconveniences and your understandably frustrating experience, which we acknowledge and deeply regret. I am currently working closely with the maintenance coordinator on a solution that should help provide resolution and improve your overall experience.
Please know that our team is here to assist you. While some issues can be complicated, we remain committed to achieving the best possible outcomes for our tenants and owners alike.
Your feedback truly matters to us, and we're actively addressing this internally to ensure better service moving forward. Please feel free to reach out directly if you have additional questions or concerns.
– Specialized Property Management
11 months ago Negative experience: Same problem since March 2024, air doesn't stay cool. Its now June 2025. Oh and our fridge went out, still no repair or replacement.
Audrey,
We sincerely apologize for the ongoing maintenance challenges you've experienced, as we never want our residents to feel disappointed or unheard. Thank you very much for taking the time to speak with me, openly sharing your feedback, and allowing both myself and our team the opportunity to assist in resolving your concerns. At Specialized Property Management, we are committed to providing every tenant with a positive experience and timely resolutions when it comes to maintenance requests.
Our standard policy is to promptly address all maintenance issues by assigning work orders to carefully screened vendors, closely following up on repairs, and confirming their completion. However, at your property specifically, the owner has chosen to utilize their own preferred vendor rather than our usual vendor network.
In these situations, our role shifts slightly—we directly communicate your reported issue to the property owner, who then coordinates scheduling with their selected vendor. To support owners through this process, we offer additional assistance such as providing recommendations of qualified alternate vendors, helping source appliances when necessary, and consistently following up with the owner to confirm appointment scheduling and completion.
Once the owner's vendor confirms an appointment date with you, we trust that the issue will be properly addressed and fully resolved. Although it is always our hope and expectation that each repair appointment completely resolves your concern, if additional or new issues arise afterward, our standard procedure requires tenants to submit a new MELD request. We understand this may cause occasional inconvenience; however, this helps us ensure clear communication, accurate documentation, and allows flexibility should further adjustments or different actions become necessary.
As discussed during our conversation, I hope the direct relay of vendor information between you and our coordinator helps alleviate some of the difficulties you've experienced. Your comfort and satisfaction in your home are extremely important to us. Despite any constraints involved, we remain fully dedicated to supporting you and delivering reliable service. I will continue to follow up directly regarding these matters and remain available as a resource throughout your tenancy.
Specialized Property Management
11 months ago Fantastic experience: Very easy to work with and Aaron has replied right away and answered any questions that I've had. I'm looking forward to working with them!
Terri,
Thank you so much for taking the time to share your experience! We're delighted to hear that Aaron has been responsive and helpful in answering all of your questions. We truly appreciate your kind words and look forward to continuing to provide you with excellent service. Please don't hesitate to reach out if there's anything else we can assist you with!
Specialized Property Management
11 months ago Negative experience: I am once again adding another review based on your incorrect responses and lies: I had no connectivity issues. You did not give proper phone availability and only called back to be sent to VM. Your web site does not outline your fees. They are only outlined after paying for all your background charges and then receiving a lease. Again, lies. Nothing about the process is transparent and the individuals assigned to the process have no ability to make any decisions or have proper conversations to draw needed outcomes. My situation is not unique or difficult but your is!
11 months ago Negative experience: Move in was easy. Staff was extremely helpful. Since then it’s been one stressor after another. Good luck reaching anyone on the phone. Communication is non existent unless they need something from you. No I will not modify or remove my review. Update: had a busted pipe in the kitchen flooded the main level in January. It’s now June and repairs have not been completed. Kitchen was disassembled and placed in the dining area, still there w/zero communication from the property mgt or owner since. Flooring was removed, also still not replaced. The bathroom pipe also on the main level burst. Please do not rent from this property mgt team!!
Thank you for the wonderful review! It's our clients that allow us to constantly improve the way we do business, one of which we're really proud of, the quick and easy leasing process you've experienced. Thank you so much for your positive feedback. Our dedicated staff will be pleased to learn of your high praise. We take pride in giving outstanding service, and we're thrilled to receive your compliments and appreciation. Please do not hesitate to reach out to our team if we can be of any assistance. Thank you, Specialized Property Management – Orlando
11 months ago Negative experience: Extremely Disappointed – Unprofessional & Questionable Practices Update: Despite not being happy with the situation, I want to thank Alexia for how efficiently she made things right again. Her apology was heartfelt and deeply appreciated.
Kayla,
I want to sincerely apologize for any frustration or distress you and Daniel encountered during the application process—this is certainly not reflective of the high standard of service we strive to provide.
After connecting via email with you and also with Daniel by phone, and looking into the situation, I do understand that communication and follow-up during the application process did not meet your expectations.
At Specialized Property Management, transparency and fairness at every step of the leasing process are values we take seriously. When multiple completed applications are received for the same property, all qualified applicants are considered collectively in accordance with our established guidelines. The selected applicant may not necessarily be the first application submitted, as multiple factors are typically considered—including proposed rent amounts, move-in dates, lease durations, and any specific repair stipulations associated with each offer. While we understand this process can add additional time to the overall approval process, it allows us to remain fair. Qualified applicants who are not selected for one home always have the option to transfer their application to another available rental property without incurring additional application fees. I deeply regret that the communication around these criteria was not clear and contributed to your frustration and confusion.
Regarding the serious data security concern you raised, I want to assure you again that we genuinely value your feedback and take matters involving customer information and privacy extremely seriously.
Kayla, your experience did not reflect the high standards we work hard to uphold for our applicants and prospective tenants, and we do regret the difficulty this has caused. I have sent an email to both you and Daniel with details of a proposed solution that I hope will resolve this to your satisfaction. Our team remains committed to providing professional and reliable service while using valuable feedback like yours to hold ourselves accountable and continuously improve in the future. If you have any further questions, or if there is anything else I can do to assist you, please feel free to reply to my email or reach out to me directly.
Specialized Property Management
11 months ago Negative experience: If I could leave a zero-star review, I would. My wife and I had an extremely disappointing experience with Specialized Property Management Orlando which demonstrated a shocking level of unprofessionalism and disorganization—particularly in our dealings with Jennyvyl Suba. We applied for a property and, after submitting most of the necessary documentation, my wife followed up with the remaining items along with a few important questions: whether my UK passport or Right to Work ID would suffice in lieu of a driver’s license, and whether we qualified for a promotion advertised on their website for tenants who move in immediately. Rather than addressing these reasonable questions, Jennyvyl responded with a vague “we will continue working on your application,” and then went silent. This kind of evasive communication became a pattern, with responses delayed by more than 24 hours despite our time-sensitive situation. Worse still, Jennyvyl later requested documents that had already been submitted—something that clearly indicates she hadn’t read the correspondence thoroughly. After pointing out the oversight, we received a message stating that the homeowner would now be selecting the tenant based on who could offer the best terms, including: • Offering to pay more than the advertised rent • Agreeing to longer lease terms • Making no repair requests Let’s be clear: this is not a bidding war. This is housing, and treating tenants like auction participants—especially in a time when stable housing is already difficult to secure—is exploitative. Despite my wife previously stating that we were ready to move in immediately, Jennyvyl ignored this and continued to ask redundant questions. She also requested that we re-send ESA (emotional support animal) documentation, claiming her system couldn’t open PDFs—something that is hard to accept in a professional office in 2025. Things took a deeply concerning turn when Jennyvyl accidentally CC’d us into an email with another applicant’s name and then asked us to provide his photo and our own Social Security card details. This blatant data protection failure is unacceptable and potentially illegal. After escalating our concerns, we were told by phone that management would be informed and that our application would still be reviewed. Jennyvyl later told us she would keep us updated “by the end of the day.” That follow-up never came. The next day, when my wife called for an update, we were told that our application had been accepted—but only pending the homeowner’s final confirmation. And then, nothing. No updates. At 4:45 p.m. Friday, we were told Jennyvyl was “at lunch”—just 15 minutes before office closure. At 5:15 p.m., we finally received a curt email stating that our application had been unsuccessful. This experience was not only disheartening but also disturbing in how dismissively we were treated throughout the process. If this agency is representative of how they handle all tenants—losing documents, ignoring questions, breaching privacy, and manipulating applicants into bidding wars—then I strongly urge others to reconsider doing business with them. There are better, more ethical agencies out there. Don’t waste your time—or risk your security—with this one.
Daniel,
Thank you again for taking the time to share your experience. I sincerely apologize for any frustration or inconvenience you and Kayla encountered during the application process—this is certainly not reflective of the high standard of service we strive to provide.
I'm glad we were able to connect directly, as it allowed me to better understand your concerns and take meaningful steps toward addressing them. We are committed to providing every applicant with a positive experience, and I understand how concerning and frustrating communication delays can impact your experience.
At Specialized Property Management, we place great importance on transparency and fairness at every step of the leasing process. When multiple completed applications are received for the same property, all qualified applicants are considered collectively in accordance with our established guidelines. While we consider multiple factors—including proposed rent amounts, move-in dates, lease durations, and specific repair stipulations associated with each offer—I deeply regret that the communication around these criteria caused frustration and confusion. Qualified applicants who are not selected for one home always have the option to transfer their application to another available rental property without incurring additional application fees.
We genuinely value your feedback and take matters involving data security and customer satisfaction very seriously. I’ve reached out via email with a proposed solution that I believe will help resolve this matter to your satisfaction. Please be assured that both myself and the entire team here at Specialized Property Management remain committed to providing professional, reliable service, and we use your valuable feedback to hold ourselves accountable and identify areas where we can improve moving forward.
If you have any further questions, or if there is anything else I can do to assist you, please feel free to reply to my email or reach out to me directly.
Specialized Property Management
11 months ago Negative experience: They have to be paying for these google reviews. This group is getting away with highway robbery in the form of ambiguous, unnecessary tenant fees. If you’re a tenant beware. There are insane monthly fees for services unknown. The renewal offer I just received is laughable. I’ve rented for 14 years in the greater Orlando area and I’ve never seen a renewal fee. Your rent changes and there’s renewal paperwork; not this place, they’re basically asking for an application fee ($185) for place you already occupy. There’s a $42 resident benefit package monthly fee. Which is $504 annually. The benefits seem to be pre supplied ac filters and free access to an online portal for maintenance requests. By the way, Maintenance requests take a minimum of 3 days for service. Do not waive the full deposit for the lesser monthly fee. It’s not explicitly outlined but the fee almost triples at renewal and has an added deposit of $200 at renewal. AND there’s not a way to just pay a deposit at renewal. You either pay the fees ($780 the first year and $1950 at renewal) or provide notice to vacate. This is separate from the $185 base renewal fee. Absolutely insane, I will NEVER live in a property managed by this group again. PLEASE READ THE REVIEWS before considering anything managed by this group. Yelp reviews better represent a tenant’s experience.
Brittney,
We are sorry to hear about your frustrations with our office. I have reached out by phone and email, as I'd like the opportunity to speak with you directly, address your concerns, and help resolve this situation.
Regarding the Resident Benefits Package, we designed it to provide conveniences for our tenants—including HVAC filter delivery, maintenance coordination, and enhanced tenant portal features intended to simplify your renting experience. Our maintenance process aims to handle requests promptly and professionally; however, completion times naturally vary depending on the specific nature of each repair request.
Our deposit alternative option is offered as a convenient way for tenants to avoid paying a traditional security deposit upfront. While we strive to clearly communicate all aspects of this program through detailed addendums provided during lease signing, ultimately, third-party fees associated with these alternatives are set independently and not within our direct control. Of course, tenants always have the option to pay a traditional deposit instead, and we sincerely apologize if there was any misunderstanding regarding this process or your renewal.
We truly value your feedback and would appreciate the chance to connect further to discuss your specific situation in more detail and clarify any questions or concerns you may still have. Our goal is always to offer professional, clear, and helpful support to every tenant we serve.
Specialized Property Management
1 year ago Fantastic experience: Worked with Nancy and John to prepare the property and find a tenant. They were friendly and responsive. So far, happy working with them. Thank you
Thank you, Sean! We're thrilled to hear that you had a great experience working with Nancy and John. Providing friendly and responsive service is always our goal, and we're glad you're happy so far. We look forward to continuing to work together!
Specialized Property Management
1 year ago Fantastic experience: I am consistently impressed by John Simon, the maintenance coordinator at SPM. He is highly responsive to my needs and communicates with clarity and professionalism. John takes the time to thoroughly explain any necessary repairs or maintenance and consistently seeks out cost-effective solutions. On two occasions, he identified alternative repair vendors, saving me a significant amount of money. His expertise and proactive approach make him an invaluable asset to both his company and clients like myself. Thank you very much, John!
Thank you for your positive comments, Hon. We really appreciate you taking the time out to share your experience with us. We are committed to respond quickly to our owners and residents needs. We sincerely appreciate your business and will work to keep your trust and business for years to come.
Thank you,
Specialized Property Management - Orlando
1 year ago Fantastic experience: We love our rental. Whatever issues we've had, which have been very few and very minor, have been promptly addressed by Specialized Property Management, always in a professional and friendly manner!
Thank you, Gregory! We're so glad to hear that you love your rental and have had positive experiences with our team. We always strive to address issues quickly and professionally, and we appreciate you recognizing our efforts. Thanks again for taking the time to share your feedback!
Specialized Property Management
1 year ago Fantastic experience: I’ve been working with Nena Mercer as my agent in the process of purchasing a home. She’s been on top of everything and is very thorough. She has been so helpful in answering a lot of my questions, as it is my first time buying a home. She is readily available and I never have to wait long for a response. It’s been a pleasure to have her by my side during this process.
Natasha,
Thank you so much for your wonderful feedback! We're thrilled to hear about your great experience working with Nena. We take pride in providing thorough, responsive service, especially during such an important milestone as buying your first home. Congratulations on your new journey as a homeowner—Nena and our entire team appreciate the opportunity to support you through this exciting process. Please don't hesitate to reach out if we can help further!
Specialized Property Management
1 year ago Fantastic experience: My wife and I have known Nancy with leasing at SPM for near 10 years. It is reassuring and a pleasure to work with someone that knows you well, Offers their wealth of local experience, while adapting to your situation and needs, and delivers results! Nancy understood we wanted to rent our townhome as soon as it was vacated. In less than three weeks on the market she had a tenant under contract to move in under a month after the prior lease. Thank you so much Nancy! Also, can’t forget the SPM maintenance team for your part.
Trevor,
Thank you for your feedback, we are thrilled to hear that Nancy's expertise and dedication have provided you with exceptional results. We appreciate the trust you've placed in Nancy and our team.
We're also grateful for your acknowledgement of our maintenance team's hard work. We strive to provide seamless and reliable service, and it's great to know we're meeting that standard.
Thanks again for your kind words and for being a valued part of the Specialized Property Management community!
Best regards,
Specialized Property Management
1 year ago Negative experience: As an owner, I dealt with Specialized PM for many years -- and should have left them long ago. Unfortunately I was remote and needed a PM, and kept believing the former owner that "things will improve". They never did; they only got worse. Nearly every interaction with them ended in failure, with me having to intervene and apologize to my tenants. e.g. SPM sent utility bills to my tenants 10 months late, resulting in their water being shutoff while they bathed their sick, handicap child. And after being reassured that would never happen again, SPM did it again... twice more! They also failed to inform my tenants of the propane needed to run the appliances, resulting in no hot water and unexpected expenses. This is after I provided SPM a detailed document, twice, on how to connect LP gas and the costs. SPM dropped the ball on even the simplest things, like annual contract renewals and maintenance requests. Maintenance would charge me for items that were not completed properly or at all. My tenants and I had to communicate directly because SPM would not call or follow-up, as it was all supposedly handled in their "system". In fact, they had multiple systems, which all sucked equally and allowed them to shift blame. It was was so bad, I ended up doing all my own property maintenance with my own contractors, yet still had to pay SPM their monthly fee! Further, I personally reimbursed my tenants several times due to SPM's gross mishandling of issues, just to keep the tenants from leaving. How sad is that. SPM did not listen or follow instructions, communicated poorly, and often made excuses for problems. Rarely was there an apology and commitment to do better. Their dysfunction was only amplified by staff turnover and lack of process and training. They border between incompetent and outright negligent. In short, I spent more time managing my property manager than I would have by simply managing my property. Thankfully, my contract with them ended and I sold the house. If you are an owner considering a property manager, I strongly advise you to look elsewhere. If you are a tenant and have the misfortune of renting from SPM, good luck. I advise you to stay on top of things... because they won't. NOTE: SPM's reply below only adds insult to injury. The $300 "maintenance authorization" fee has NOTHING to do with the aforementioned issues. In fact, I set this specifically to $100, so SPM could not send out their incompetent subs before talking to me first. But this is indicative of how they do business -- impersonal, clueless, and filled with excuses. I assure you my "perception" of them is spot on. It wasn't just the 2 or 3 things noted here, it was 20+ things over years (I have all the emails to prove it). They say the right things, but fundamentally lack process, organization, communication skills, and ability to handle "one off" situations -- key ingredients for any successful property manager. My life is now way less stressful that I don't have to deal with SPM.
Kirk,
I would like to express our deepest regret for any inconvenience and frustration you have experienced with Specialized. It is evident that we have fallen short of the high standards we aspire to in property management, and for that, we are profoundly sorry. To provide some clarity on the utility billing issues from 2022: Our process involved working with Simple Bills, a third-party vendor responsible for monthly invoice consolidation. Occasionally, if a utility bill was not available at the time of invoicing by Simple Bills, it would be deferred to the next month’s invoice. Recognizing the challenges posed by this approach, we decisively ended our contract with Simple Bills and brought the billing process in-house to enhance efficiency and accuracy for both owners and tenants.
During the transition away from Simple Bills, there were significant delays in obtaining outstanding invoices due to their oversights. Our utilities team has been meticulously reviewing and rectifying any discrepancies in accounts affected by these previous complications. We understand your perspective that SPM may be responsible for these delays or deactivations, but I assure you that the reality of the situation is different from this perception. Regarding the gas service matter: Our records indicate that there were no specific expenses related to a gas issue. Instead, the propane tank had merely depleted. The tenant promptly reported this late on May 13th, and by the following morning, instructions were provided to contact the gas supplier, leading to a successful refill.
In addressing maintenance procedures: Your account was set up with a 'Not To Exceed' (NTE) limit of $100.00. This contrasts with our customary policy of a $300.00 NTE for property owners. This NTE limit represents the threshold for repairs before needing your additional authorization, which explains why our maintenance team needed to reach out frequently due to the numerous repair requests that exceeded your $100.00 limit.
We understand how important efficient property maintenance is to both you and your tenants. Please accept our apologies for any undue stress caused during this period. As you progress with the sale of your property, we wish you success and hope that all future endeavors go smoothly.
Warm Regards, Specialized Property Management
1 year ago Fantastic experience: Nick Guadagnino is a true asset for SPM. He has been my go to and has exceeded my expectations. I would recommend him to family and friends. Extremely knowledgeable and quick to respond back. I feel like he treats my rentals as if they were his rentals. Thanks Nick!!
Mark, thank you for your wonderful review! We're delighted to hear that Nick has exceeded your expectations and treated your rentals with care. His knowledge and responsiveness are indeed invaluable. We appreciate your recommendation to family and friends, and we'll certainly share your kind words with Nick. Thank you again!
Best regards,
The Specialized Property Management Team
1 year ago Negative experience: Step back and think, do you really want to do business with a company operating out of a virtual office? There is no one there to serve with a summons if something goes wrong. And it appears they use AI to respond as quickly as possible to any review. Yeah, this place has a huge bright red flashing neon sign that says AVOID AT ALL COST! Also, a virtual office as hiding, the exact opposite of being "transparent".
Ted,
Thank you for sharing your concerns. At Specialized Property Management, we prioritize transparency and accessibility in all our operations. Our virtual office model allows us to efficiently manage properties across multiple locations while maintaining a high standard of service. We have team members centrally located in all markets to provide on-hand service and support. Our dedicated teams are ready to assist with any issues, ensuring quick responses and effective solutions.
If you have specific concerns or need further assistance, please feel free to reach out directly to our support team at [email protected]. Your feedback is valuable to us as we continually strive to improve our services.
Best regards,
Specialized Property Management
1 year ago Negative experience: Don’t not use this company I have had the worst experience ever staying in this property. This company has made me pay for damages that the house has had prior to me moving here. They charged me a fee of 250 dollars for the tub drainage because they painted the tub, and pieces of paint were falling into the tub which caused the drain to back up, they came to unstop the tub and then added 250 dollars charge on the portal, so I called to talk to them about it, they told me they would get back with me after speaking with the supervisor, so upon me waiting for them to call me , they added a 84 dollar late charge to the account, smh I never felt so disrespected in my life. This company is cruel. The house is infested, windows broken, I could go on it’s so many issues in this house I wished I would have took my time moving but I rushed and made one of the biggest mistake ever was moving here.. if they had the option to give a 0 star I would give them 0. Worst company ever.
Sherdrica, thank you for taking the time to share your experience. First and foremost, we want to sincerely apologize for the frustrations you've encountered during your stay. Our goal is to support all our tenants, and it’s concerning to hear that this has not been your experience.
We understand that property management can involve complex issues, particularly with maintenance matters. As property managers, we facilitate work orders based on lease agreements and manage properties on behalf of owners. Some responsibilities are covered by the owner, while others may fall under tenant obligations.
I’m glad to inform you that John was able to coordinate with the owner to have both the $250 fee and the late charge removed from your account. We empathize with your concerns about pests, and John has requested additional services from the owner to enhance your comfort. While we wait for a response, please know that we are diligently working behind the scenes, although timelines may be influenced by the owner's decisions.
I've also reached out to you via email and am available for you to contact me directly. We are committed to providing all our tenants with professional and reliable service, and I hope we can address these issues to improve your living experience.
Thank you again for bringing this to our attention.
Specialized Property Management
1 year ago Negative experience: I noticed that these guys like to respond to low ratings with "we can't find you in our system", so I've provided proof that i WAS a tenant of this company and I plan to share everything. MOVE IN- When we first saw the house on Zillow we contacted them on a Friday and they immediately gave a code to to let us in which was nice. When I asked the sales person on the phone if there was anyone else interested in the house they said no, it had been on the market for several weeks. I specifically asked this question because the rental market in Kissimmee is crazy and sometimes there's 10 people applying for the same house. We saw it, we liked it, we contacted them and asked for an application. Suddenly were told that there were "several other people" interested and that we could bid for it...so we bid $50 bucks more a month and extended the lease to two years. Within a couple hours our "bid" was accepted and we were advised that a lease would be sent our way. When we moved in the maintenance guy was there because there were several things we asked to be fixed before we moved in. There were two trash cans with big trash in the front that the old tenants left, he told us that they'd come get rid of them. Trash cans were never taken and they just lived in our back yard because we didn't a way to get rid of all of the previous tenants trash and the HOA wasn't happy about it since we were the first house on the street. MAINTANANCE - This part wasn't the best. The portal thing is annoying, they don't ever answer in a timely manner. Then when they do send their "preferred vendor" its some random person whom is usually nice but the job never gets fixed the first visit because every repair has to be approved by the owner. MOVE OUT - Our lease ended Dec. 12 2024, so we left a month prior to make sure we had plenty of time to patch and paint. We took very good care of that house, every maintenance person that came in said it, the OWNER of the house who somehow got my cell phone number went out of his way to text us and thank us for taking such good care of his house. We immediately requested the paint color so we could paint where we patched from decor and such. It took them TWO WEEKS to give us the paint color, but we had time so no problem. We got the paint and it was the wrong color code. We contacted these people and they confirmed that they gave us the wrong code. We did not get charged for this which is cool but still we lost money on the expensive paint they use. I hired professional cleaners to do a move out deep clean, the house was in better shape then when we moved in. When we turned in the keys on December 12th, we asked when we would know about our security deposit, they told us we'd have an update in a week. We never got an update. Today, 1/16/2025 I received our deposit with a $530 deduction for the most ridiculous things I've ever read. I sincerely could not believe it until I saw it. I have included that below so you can see for yourself. - $40 to replace a lightbulb - $60 to remove debris and trash from grass - I don't even know what they are talking about we even had the grassed mowed before we left and everything cleared. I'm ASSUMING its those trash cans they never picked up and left for us to figure out. -$20 to install a vertical blind slat!?? To literally pick it up off the ground because they are so old the clips barely hang on to them anymore . -$30 to clean a window screen!? I power washed the entire house MYSELF. So this is BS. $380 for a final deep clean; it was PROFESSIONALLY CLEANED so what exactly did they clean? COMMUNICATION - This was my biggest issue with these guys. There is NO communication by phone unless you call them and go to the sales department. I have called any day any time to talk to ANYONE but sales for things like the HOA threatening a lien again the house 2 months after we moved in because the HOA fees never got paid. Don't rent from these people, once you sign a lease with them they don't care about anything else.
Veronica, I sincerely apologize for any frustration you experienced with our office. Our goal is to provide every tenant with a positive experience from move-in to move-out, and your feedback helps us improve our service. I have contacted you via email to clarify the deposit dispute process and to assist in resolving this issue. We are committed to handling deposits fairly and in compliance with applicable laws and regulations.
If you'd like to dispute charges, please submit these reviews in writing. This helps our maintenance team coordinate with the property owner on any necessary adjustments. For your convenience, you can share concerns and supporting documents—like move-in photos or cleaning receipts—directly as a reply to that email or send them to [email protected]. Please include your property address for clarity.
Regarding the paint issue, while you weren't charged, I appreciate your efforts and empathize with the inconvenience you faced. I'm committed to assisting you with any security deposit concerns. Again, we apologize that your move-out experience did not reflect the high standards we work to meet for our residents. We assure you that we are dedicated to providing a positive tenancy for every property we manage and wish you only the best in the future.
Specialized Property Management
1 year ago Fantastic experience: On boarding representative, Evan Terana did an excellent job. Service provided so far has been outstanding. Great job!
Thank you for your wonderful feedback!
We're thrilled to hear that Evan Terana provided excellent service during your onboarding process. We truly appreciate your kind words and are glad to know that the service you've received so far has exceeded your expectations. We'll be sure to share your praise with Evan. Thanks again for choosing us!
Specialized Property Management
1 year ago Negative experience: Absolutely appalling. This is my second review regarding this company and this property. We accidentally overpaid $4300 I know that sounds crazy but it happened. Upon requesting for the funds to be reimbursed to us, we were told that they would have to inspect the property etc. and get back to us. Meanwhile I should also state that we did a down payment diversion program where we paid $40 a month in order to avoid a security deposit. We have a detailed lease that says nothing about the charges that are in this photo. In order to not only avoid giving us any of our overpayment back, but to also charge us $382 this company is charging $1200 for touchup paint $375 for a cleaning $165 for an air freshener! And something like $300 for landscape cleaning I paid an entire crew to clean up this property etc. if I had known that they were going to charge me those fees obviously I would have opted to pay somebody to do those things and kept a receipt etc. nowhere at all in my lease did it state that they would be charging me for those things . Good luck to you if you rent with this company they are ruthless absolutely ruthless heartless complete huge scam!!!!! Not to mention they never responded when we wanted our air conditioner fixed they just left us on our own so we had to fix that ourselves but of course we’re not getting any credit for that, DO NOT RENT FROM THIS COMPANY!!! You will be sorry they never actually completed one singular maintenance request regardless of how urgent. All I can say is good luck I truthfully cannot say enough negative things about this company not to mention the house was in terrible condition from the get-go but they don’t want to Take accountability for that. I would assume that they did the same thing to the previous tenants charged them for all of these additional things to make the property ready and then of course they did none of that because when we moved in there were holes in the wall there was paint laying around already that is touchup paint, however it needed to be touched up the toilet ran 24 seven the air conditioning did not ever work properly etc. etc. etc. Nobody ever successfully came out and completed a singular maintenance request good luck is all I have to
Hello Tara,
Unfortunately, we do not have a record of a Tara Lindberg in our system or associated with the property address provided.
We are committed to handling deposits fairly and in compliance with relevant laws and regulations. Our protocol includes conducting a thorough move-in inspection to document the property's condition. At the end of the tenancy, a move-out inspection is performed to compare with this initial report and determine deposit allocation.
The deductions were based on our field assessor's detailed assessment after your departure. For transparency, we sent the tenant listed on file for that address the move-out assessment report, including photographs and evidence supporting each charge. If the tenant wishes to dispute any charges, they have been provided with a dispute form to initiate the process. As the management company, we are here to facilitate resolution between the tenant and the property owner, though we do not own the property ourselves, and the final decision rests with the owner, not Specialized.
We apologize if the move-out experience did not meet the high standards we strive for with our residents. We are committed to providing a positive experience for every property we manage and wish you all the best in the future.
Thank you, Specialized Property Management
1 year ago Negative experience: Property Owners, do not use this company. We were guaranteed renters within the first 60 days and throughout the time we were with them, they did not do anything they promised us. They kept telling us to lower our rental price but were completely lacking in even advertising or addressing any of our concerns or needs. Every time we were told something was done to advertise the home, it turned out it was a lie (I have text message proof to show this). We constantly had to ask for them to go back and follow through on what they said they would do prior to discussing lowering the price. Instead we were met with lack of communication and half responses to our questions or concerns. Due to the fact that our home was never advertised properly and lack of communication, we did not feel comfortable with lowering prices without knowing if proper advertisement would have worked for the price we had the home. We ultimately decided to terminate with them on 11/04/24 and have now been charged for "preventative maintenance" that was supposedly done on 11/07/24. How could a company charge for work done AFTER termination and have the audacity to not contact us to let us know this was even happening? Now we have been told that we need to pay them for subpar work or they will send us to collections. What's ironic is, the moment we moved on to a new company, we immediately got rental offers. Clearly this company does not care to put in real effort.
1 year ago Fantastic experience: I want to extend my sincere thanks to the team at Specialized Property Management. Tatiana Sahagun, my Leasing Coordinator, is incredibly attentive and quick to answer any questions I have. Through email, she keeps me constantly updated, and her responsiveness and dedication really made a difference in my experience. I felt truly heard throughout the leasing process of my home. Nancy Guadagnino, my Leasing Specialist, did an amazing job strategizing how to market my home and ensured it was leased as soon as possible. Her expertise and efforts, along with regular message updates, were invaluable, and I greatly appreciate how they made my home stand out in the market. George Melendez also kept me informed about the condition of my home while it was vacant. His communication about its aspect and state gave me peace of mind, and I really appreciated his attention to detail. Together, they provided exceptional service, and their teamwork made the entire experience smooth and efficient. I’m so thankful for their 5-star service and how quickly they got everything moving. I highly recommend their services! So thankful!!
Mariana,
Thank you so much for your wonderful review! We’re thrilled to hear that Tatiana, Nancy, and George provided you with exceptional service. Their dedication and teamwork truly make a difference, and we're glad you felt supported throughout the leasing process. Your recommendation means a lot to us, and we’re grateful to have had the opportunity to assist you. If you need anything else, please don’t hesitate to reach out!
Specialized Property Management
1 year ago Fantastic experience: We have been renting with SPM now going into our third year and we have nothing but great things to say. Whenever we have an issue around the house, it is handled in a timely manner and the communication is always prompt. If we ever move we know For sure we would want it to be a property managed by SPM.
Hello,
Thank you for your amazing review! We’re thrilled to hear that you’ve had such a positive experience with us over the past three years. Timely support and clear communication are our priorities, and we’re glad to know we’re meeting your expectations. We appreciate your loyalty and hope to continue serving you in the future!
Specialized Property Management
1 year ago Fantastic experience: Nancy was just awesome with her commitment to get the house off the market ASAP. Getting me updated as often as possible. I appreciate her kindness, support and professionalism. Thank you Nancy and the whole specialized team as well.
Hello,
Thank you for your fantastic review! We’re so glad to hear that Nancy provided you with exceptional support and kept you updated throughout the process. Your kind words about her professionalism and our team mean a lot to us. We appreciate your trust and look forward to continuing to assist you!
Specialized Property Management
1 year ago Negative experience: Worst property management group that I have ever dealt with. So much bureaucracy that it takes days to get in touch with someone, terrible customer service, charges you a convenience fee to pay rent online, charges extra for air filter, deducts general wear and tear from security deposit, tried escalating my rent 20+% in 2024. Do not rent from this group in Central Florida Orlando area.
Nicholas,
Thank you for sharing your feedback with us. We sincerely regret the experience you've had and are committed to addressing your concerns promptly.
To clarify, Specialized Property Management does not control or collect the convenience fee for online rent payments; this fee is determined and collected by Real Page, the service provider managing our electronic transactions. It's meant to cover processing costs through their platform.
Regarding our filter program, it's designed to ensure regular replacement of air filters, maintaining excellent air quality and system efficiency in your home. The details and costs of this program are disclosed upfront during lease signing. Each prospective tenant has the choice to accept these terms or opt-out if they disagree.
In reference to your 2024 renewal offer, our records indicate that the proposed increase was within the industry-standard range of 3%-6%, not 20%. Please know that the decision regarding rent adjustments lies with the property owner, not the management company.
Concerning your security deposit deductions, charges were made for a deep clean due to the property's condition upon return and for a missing smoke detector initially present at move-in. Our team conducts thorough move-in and move-out assessments to ensure any necessary deductions comply with local and state laws.
If you believe any deductions from your security deposit were inaccurate, please contact our office with a written dispute, and we will gladly review and discuss your concerns with the owner.
Thank you for bringing these matters to our attention.
Best regards,
Specialized Property Management
1 year ago Negative experience: this company is AWFUL. not having AC is not an emergency!!!??? be so for real. i put in a work order request thursday. it is saturday…. they are saying they can not get someone to my house until MONDAY… it is BS so many AC companies there are in my area and they choose people to come from another county. i have 3 kids. two of them who have asthma. my house is 91 degrees. paying almost 2,000 a month for this is ridiculous. stay away from this company as a renter. no way to call them or communicate with them either besides email edit to add*** the company responded and i’m not going to go back and forth. posting your receipts and timeline of MY requests doesn’t excuse this, just goes to prove my post wasn’t a lie…. i went the whole weekend without AC . when AGAIN there’s different vendors you could have reached out to IN MY AREA and not someone coming all way from orlando when i live in deltona. very unprofessional response just to try to look good for “potential” tenants. your response showed everything anyone needed to see. and i stand by what i said. no sense of urgency…now hopefully these people don’t retaliate against me for a truthful review. see their response and the capitalized NOT an emergency under not a working ac
Laura,
We wanted to address the recent payment issues and clarify some points. First, we apologize for the delay in our response. Google My Business was not allowing responses to go through on their end, and we are responding at our earliest opportunity provided by Google.You opened a service request on September 5th at 1:45 PM. The system automatically requested a troubleshoot, and we received your response from the troubleshoot on September 6th at 4:46 PM. We assigned the task on September 7th at 8:37 AM. You confirmed with the vendor over the phone for an appointment on September 9th between 11 AM and 2 PM at 8:49 AM.
At 8:50 AM, you expressed frustration on Meld about the vendor's availability only being on September 9th, which was during the weekend. Unfortunately, no one responded on Meld over the weekend. On the morning of September 9th at 9:00 AM, technicians resolved the issue and left the system working.
We understand your frustration, especially given the circumstances involving your children and the high temperatures. We assure you that we work hard to follow all required steps to get issues resolved as quickly as possible.
Best regards, Specialized Property Management
1 year ago Negative experience: Property owners beware! This company is a total scam, do not hire them to manage your property or you will be sorry and especially do not use their "vendors" to do work. This company ripped me off for over five thousand dollars doing the worst work I have ever seen and then claiming it was up to "industry standard". I am now going to sue them which will cost me more than they ripped me off for but will be worth it for the way they treated me was horrible from the lies, missed appointments to now having to hire someone else to redo the work after they did it twice because the house looks worse than when they started. I will also be filing a complaint with the State of Florida on Specialized and their vendor. Please find someone else or you will regret it.
Rodney,
We wanted to address the recent review and clarify some points.
First, we apologize for the delay in our response. Google My Business was not allowing responses to go through on their end, and we are responding at our earliest opportunity provided by Google. In May, you approved the make-ready work for your property at 7102 Wright Ave, which was completed on June 13. After the initial assessment, some items required recall; however, you did not permit the vendor to return and make the necessary corrections, instead requesting a full refund of $4,991.86.
Our maintenance coordinator, John, spoke with the vendor, who agreed to address the paint in specific areas and the wood walkway on the exterior. You requested a meeting at the property involving someone from Specialized, the vendor, and your son (as you were on vacation), which was scheduled accordingly.
After further negotiations, you and your lawyer allowed the vendor to proceed with the corrections identified during the meeting. It was agreed that upon completion, an owner representative, the vendor, and yourself would meet at the property to review the recall repairs.
Our maintenance coordinator, informed you about the meeting after the correction work was done, but unfortunately, you were unable to attend. Our field assessor, Wil, conducted another assessment and reported that the deficiencies were corrected satisfactorily.
The property was terminated after the correction work was completed. Although it is not our standard process to schedule meetings with owners and vendors at the property to inspect the work performed, we went the extra mile to facilitate this so that we could resolve the matter amicably, as your satisfaction is our top priority. We sincerely apologize for any frustrations this matter may have caused you, and we wish you all the best in your future endeavors.
Please let me know if you have any further questions or require additional clarification.
Best regards,
Specialized Property Management
1 year ago Fantastic experience: Jennyvyl was incredibly helpful as well as Nancy and Tatiana. Great team ready to help you at any cost. My family and I feel blessed to have this crew helping us with our move.
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue providing excellent service.
Best regards,
Specialized Property Management
1 year ago Fantastic experience: I appreciate spm helping me get to my dream location and renting in clermont. It was cute getting a welcome bag when I first walked in although the pen exploded the minute I opened it lol Condition of the house was not clean at all so spent 3 days cleaning. I’ve realized I’m in my own with fixing up the property so I’ve already fixed something’s between closet doors, faucets, etc. The downside with SPM is it’s hard to communicate with someone over the phone but I appreciate them flexing into the email correspondence. I will be honest I still haven’t met anyone in person from SPM is the other thing. Aside from that tho SPM made it reality to transition to my new home and helped with allowing me to have extra in my pocket to move. Thank you SPM
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue providing excellent service.
Best regards,
Specialized Property Management
1 year ago Fantastic experience: Really impressed and happy with the work from the Specialized247 team. From initial consult through until leasing, each team member was very helpful in getting my property ready for leasing. Special shoutout to Nancy for her efficient marketing and promptly communicating feedback. Would recommend this team!
Thank you so much for your kind review! We truly appreciate your feedback and are delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
Specialized Property Management
1 year ago Fantastic experience: Nancy, Jenny, Tatiana and the whole SPM team was amazing during my tenancy. Thank you for making it so easy to renew my lease and contract me back fast !
Thank you so much for your kind words, Nikki. We really appreciate you taking the time out to share your experience with us.
Cheers,
Specialized Property Management - Orlando
1 year ago Positive experience: Specialize Property made the whole process of leasing the property very simple. I was able to go view the property several times on my own. Once I put the application in it only took a few days to get accepted. I moved in a week ago and whenever I had a question via email they responded promptly during business hours. I gave this a three star because at this moment maintenance is very questionable. I had to put a maintenance request in and did not get a reply for 2 days. I had to call after hours just to get a response from maintenance. I’ve emailed Specialize Property about this. Will soon give an update
Hi, Mp. We are thrilled to learn that you had a positive experience with us!
1 year ago Fantastic experience: Specialized Property Management made the leasing process seamless. We were able to tour the house on our own multiple times to fit perfectly with our schedule. Once we applied things moved quickly. We heard back the same day that our application was already under review and what next steps were needed to get to our approval. Move in day was easy too! The entire team is amazing and we’re so grateful to have them as our property management company.
Hi, Cameron. Thanks for taking the time to share your positive experience. We truly appreciate it!
1 year ago Fantastic experience: There are no words strong enough to express how much I appreciate it the awesome service I got here. Every single team member was great, especially DORIEL he was very helpful and I was very comfortable talking to him throughout our phone calls conversation. He check up on me and made sure that I had all the services I need before the move in date. Again, thanks for the hard work and the professional service.
Hi, Mila. Thanks for taking the time to share your positive experience. We truly appreciate it!
1 year ago Fantastic experience: Excellent and fast process with the SPM Orlando team! Upfront communication and consistent follow through at every step. Special thanks to Jennyvyl, Tatiana, Alexia, and Phillip for making our move easy!
Thank you so much for your kind words, Jared. We really appreciate you taking the time out to share your experience with us.
Cheers,
Specialized Property Management - Orlando
1 year ago Fantastic experience: I especially want to thank, Ms. Ana Ahuizar, for her great service, her kindness, and her cordiality. I want to thank her for her prompt attention and consideration. Personally, I think she offers an excellent customer service as a representative. She is very professional and diligent. Thank you!!!
Hi, Aida. Thank you so much for leaving us a stellar review!
1 year ago Fantastic experience: Specialized Property Management company in Orlando is a very professional, responsive, result oriented and just amazing to work with. We are beyond grateful and satisfied with the services from Nick, Nancy, Lilly, John and the entire team. Nancy was phenomenal!! The services are excellent and we look forward to continue having this experience. We are grateful for the exceptional experience and highly recommend all their services.
Hi, Margaret. We are thrilled to learn that you had a positive experience with us!
1 year ago Fantastic experience: SPM Orlando has been fantastic to work with for the past 10 years! Nancy, John and really everyone there are always extremely helpful. I’ve had no complaints and they’ve made my life nothing but easier. Much appreciation to you all!
Thank you so much for your kind words, Erica. We really appreciate you taking the time out to share your experience with us.
Cheers,
Specialized Property Management - Orlando
1 year ago Fantastic experience: I am a new owner utilizing Specialized Property Management in Orlando. I spoke with a few different property management companies and made my decision based upon responsiveness. When I left a message inquiring about services, Brittney Jacobsen quickly sent me a text message stating she was one a call, but would call me soon afterwards. Brittney is very knowledgeable about her companies processes, and also not afraid to say that she did not know and answer, but would find the answer or have someone else respond with the answer. If the rest of the team is as responsive as Brittney, I look forward to a long partnership. So far, so good!
Hi, Ron. Thank you so much for leaving us a stellar review!
1 year ago Fantastic experience: SPM is simply an amazing company. We had an excellent experience with Nancy and Tatiana. The service was top notch. They went the extra mile to accommodate us. Alexia checked on us to ensure we were having an exceptional experience. We are grateful for the exceptional experience and highly recommend their services
Hi, Queen. Thanks for taking the time to share your positive experience. We truly appreciate it!
1 year ago Fantastic experience: Renting process was pretty straight forward. My leasing specialists Tatiana was very helpful and made sure I understand the process. Maintenance responds in a timely manner and works to resolve issues quickly!
Hi, Gabrielle. We are thrilled to learn that you had a positive experience with us!
1 year ago Fantastic experience: I've had many property management companies in the past and not many good experiences. However SPM has done an excellent job over the past year! I actually was a tenant of theirs in TX. They were excellent then as well. Ronalyn just did a great job getting a lease renewed for me so kudos to her. The whole team works well together and seem to have all the bases covered!
Hi, Lois. Thank you so much for leaving us a stellar review!
2 years ago Negative experience: UPDATE: THIS IS A HORRIBLE HORRIBLE COMPANY. WARNINGS TO OWNERS. STAY AWAY THIS COMPANY When you’re looking for PROPERTY MANAGER . DON’T Use this company as your PM. Worst PM. I was in hurry to change the PM so I trusted the wrong people. The lease does not specify clearly the tenants responsibilities which costs the owners all fixings. MY PREVIOUS PM did say clearly in lease which is responsible for tenants and landlord . They’ll keep all the fees tenants pay to landlord. It’s ridiculous. Their PM agreement traps you in paying 3% commission to them if you wanna sell the house, and force you to stay longer with their additional term which conflicts with 30 day notification for ending contract. And NiCk is the one trapped you in it, then never answered me after I called and emailed few times to ask why he didn’t tell me at beginning when he consulted about their fees, services and contracts. Every time you requested the documents or anything from PM, they took forever at least 2 weeks up.
Cindy,
Thank you for your feedback. We want to assure you that our team has made several attempts to reach out to address any questions or concerns you might have, unfortunately, without a response from your end to date.
Our lease agreements are designed with clarity on the responsibilities of tenants throughout the lease term. If there are any aspects of this agreement that were not clear, we are more than willing to provide further clarification.
Regarding the Property Management Agreement (PMA), it disheartens us to hear you feel confined by its terms. We prioritize transparency in our operations, presenting the entire contract for review to ensure our clients are fully comfortable and agree to the terms before proceeding with signatures. We firmly believe in securing an agreement based on mutual understanding and consent and do not endorse forcing our clients into commitments they are uncomfortable with.
We take your critique very seriously and continuously strive to improve our services and communication. The inclusion of a 3% commission in the event of a property sale under the management agreement is a standard industry practice, aimed at covering the continuity and completion of management services. Any additional terms are meant to ensure a seamless transition for both owners and tenants should a contract termination become necessary. We regret any misunderstanding regarding these clauses and are committed to providing more detailed explanations moving forward. We apologize if there have been delays in document delivery or responses from our team; we are reviewing our internal processes to expedite requests more efficiently.
Your feedback is invaluable to us. We would welcome an opportunity to discuss this further with you directly. Please feel free to reach out to us at your earliest convenience, so we may work towards resolving any outstanding issues and misunderstandings.
Thank you, Specialized Property Management
2 years ago Fantastic experience: Specialized property was amazing to work with!! I had alexia checking on me to make sure everything is going smooth!! Nancy was amazing to work with also!! Everything went smoothly and very happy!! I would highly recommend them if your looking to rent or even buy a home!!
Thank you so much for your kind words, Julio. We really appreciate you taking the time out to share your experience with us.
Cheers,
Specialized Property Management - Orlando
2 years ago Fantastic experience: We’ve been renting a house from Specialized Property Management for 13 months. It was a brand new house and WE LOVE IT! Unfortunately, the dishwasher has been an issue since we moved in. At first it wouldn’t dry the dishes at all. I submitted a Meld and the Maintenance Dept responded immediately and sent out a repairman. The dishwasher worked fine for almost a year, then the pump went bad. I, again, submitted a Meld. As before, the Maintenance Dept responded quickly. They sent a repairman who said it would be more cost effective to replace the dishwasher. The Maintenance Dept acquired approval from the owner and had a new dishwasher installed in a short time frame. We have been very pleasantly surprised with how any issues have been handled by the Maintenance Dept. They responded immediately and kept us informed of actions they were taking. Hopefully, we will not need to submit any Melds in the future, but feel confident that if anything does need the attention of the Maintenance Dept, they will continue to address it in a fast, efficient, and professional manner. Thank you for helping to make this rental experience a true pleasure!
Hi, Debra. Thanks for taking the time to share your positive experience. We truly appreciate it!
2 years ago Negative experience: My experience with this company during my application for a townhouse was highly disappointing and frankly unacceptable. Despite the considerable effort required to finally get information from Nancy about the property, her advice was to simply proceed with the application. Following this guidance, I submitted my application along with an $85 fee, only to be informed merely an hour and a half later that the property had already been rented to someone else. This lack of transparency and consideration for applicants’ time and financial investment is appalling. It’s clear that they prioritizes quick turnovers over genuine customer service and respect for potential tenants. Being told there was already a strong contender for the property before I wasted an afternoon and my money would have been the bare minimum courtesy one would expect. I strongly advise others to think twice before engaging with this company and Nancy. Their handling of my application was not only unprofessional but showed a blatant disregard for basic ethics in business practices. It’s a lesson learned the hard way for me, but hopefully, this review prevents others from experiencing the same mistreatment.
2 years ago Fantastic experience: I highly recommend specialized property to anyone who’s in the process of looking for a place to stay. They have been very helpful, professional and all around amazing. Just a few I wanted to say thank you to for all of there help is Tatiana and Nancy you guys made my transition stress free .Also the maintenance vendors who’s assisted my family so far thank you so much for being so pleasant and professional.
Hi, Tiera. Thank you so much for leaving us a stellar review!
2 years ago Fantastic experience: Called in the am. Job taken care of that evening. The guy worked late on a Friday evening to handle the problem. Since moving in, any problems I've had were promptly handled. And I want to add these were not problems Specialized had any idea of as the problems were all previous tenants should have made the company aware of. Great job, well done.
Hi, Olivia. We are thrilled to learn that you had a positive experience with us!
2 years ago Fantastic experience: Needed a new fridge and Dishwasher, they got the job done and in a timely manner, with brand new appliances no sending out people that didn’t know what they where doing. So the property managers are A+ in out book….Keep up the good work you guys
Thank you so much for your kind words, Wanna. We really appreciate you taking the time out to share your experience with us.
Cheers,
Specialized Property Management - Orlando
2 years ago Fantastic experience: Nick, Nancy, and the rest of the Specialized Property Management Team have been nothing short of a pleasure to work with! They have helped managed properties for me for several years. Sincere appreciation for the continued communication and prompt responses necessary to provide first-class service to the tenants.
Hi, Bt. Thank you so much for leaving us a stellar review!
2 years ago Fantastic experience: We are grateful to the Specialized Property Management Orlando for their immediate response to our application. The company provided us with a qualified air conditioner repair technician. We are pleased with the quality and fast of work.
Hi, ілона. We are thrilled to learn that you had a positive experience with us!
2 years ago Fantastic experience: Just want to give Nancy a shout out ! She was very helpful through this whole process ! Great communication & professionalism! Always there to answer any questions I had & never made me feel like I was a bother (I’m a worry wart & always need to be in the know) though I did not get the unit I wanted due to unforeseen circumstances Nancy was still there to listen to me vent & wished me well in finding a place ! I would definitely recommend specialized property management for anyone looking for a rental ! Also Tatianna was awesome as well always responded quickly to my emails or inquiries ! Thanks again ladies -Kirsten J
Hi, Kay. Thanks for taking the time to share your positive experience. We truly appreciate it!
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