Main Street Renewal - Orlando

Fantastic experience: David Brown, I appreciate you sending that cowboy! Very professional, nice and fixed the problem! I will request him from now on!

Fantastic experience: David was awesome, efficient and kind. Thanks David we need more people with your attitude!

Fantastic experience: The repairman was very nice and fixed everything quickly and explained to me why the A/C went out and why the door lock went out .

Fantastic experience: Mr. Luis Belfort really did a great job today, for the 3 service calls. No bad comments about him hard working guy with a fast pace. If I could put more than 5 stars I would’ve

Fantastic experience: LB was wonderful, he handled our problems with the appliances that was giving us issues. If we ever have a problem again, we please ask for him to review and fix the issues at hand as well as he did today. Thank you so much LB.

Fantastic experience: Mr Belfort was very professional and knowledgeable and great service.

Negative experience: We just moved in haven’t been there a full month yet and already having issues with maintenance coming out. They created a maintenance request before we moved in that there were several doors that needed to be fixed needless to say they were not. When we did our walk through and move in inspection we also informed them that the doors still needed to be fixed. They sent Rafael out but he never showed up and no one ever contacted us. No one can seem to help you with your concerns or issue someone always has to get back to you and never does. I bet when it comes to the rent you won’t have a problem communicating. If no one contacts me today then we will have the issues fixed and they will have to deduct the cost from the rent because this is ridiculous.

Fantastic experience: After returning from a weeks vacation I came home to my closet shelf totally collapsed. I put the work order in at 3am and Hector was there at 10:30 am he is very courteous and thorough with his work. Closet shelves were replaced quickly despite the order being placed only 7.5 hrs earlier.

Negative experience: Every time I have a maintenance request, I specifically put in that Fridays are my only day off as someone needs to be home for a technician. And every time they always schedule it the day before without 24 hours notice so I can’t tell them to reschedule and I even asked for a specific technician and that goes ignored as well. It is absolutely frustrating that this happens every single time. There is clearly a lack of miscommunication when it comes to getting service scheduled.

Fantastic experience: Belfort did an amazing job very kind, quick serve thank you

Negative experience: STAY AWAY! Mainstreet renewal is a scam. When we moved in dead cockroaches and foggers everywhere. I scrubbed roach feces off the floor for 30 hours. Food stains on walls, no fridge, dishwasher full of mold. Couldn't turn on water cause they didnt pay their bill. I paid them for electric for 3 months and they never paid the power company and tried to get me to repay. We have been out of our home 7 nights we have a 4 year old and are currently in a hotel because we have had no water for 2 days because they refused to hire a plumber that will show up. THE LIST GOES ON AND ON. Do yourself a favor and sleep outside. Now wait for their generic nonpersonal reply for an email address they never answer.

Fantastic experience: Amazing service, David was amazing in solving all our issues! Will call him again when needed!

Fantastic experience: Mr. David arrived on time and resolved our home problems quickly. It was a pleasure to work with him.

Fantastic experience: Thank you David brown very professional and quick fixes for our garage.

Fantastic experience: Hector came out and did an amazing job in our rental!

Fantastic experience: Luis (LB) was great and I appreciated all of the effort he put into making sure our maintenance issue was taken care of. He went above and beyond and I appreciated how prompt he was! He was so easy to speak to and explained the issue in a way that I understood

Fantastic experience: David brown, absolutely incredible asset. Thankful anytime he’s on hand to help us with any needs for our home. Knowledgeable, courteous, and always feel like I’m in good hands when he knocks.

Fantastic experience: César did an amazing job fixing my A/C! He was super friendly, kind, and very welcoming from the moment he arrived. He diagnosed and fixed the problem within 5 minutes and even took the time to walk me through what was wrong and how he resolved it. Excellent service — thank you so much, César!

Fantastic experience: David Brown is very friendly, smart and always point me in the right direction to grt me where I need to go

Fantastic experience: Luis Belfort was very courteous and professional. He identified the problem and installed a new sink very fast.

Fantastic experience: David was a great help and solved my issue quickly and efficiently! Very kind!

Fantastic experience: David Brown was very helpful with our maintenance issues. Everything was done in a timely manner. He’s very kind!

Fantastic experience: Cesar Prieto was great. He fixed my AC in less than a hour. So happy. Thank you

Fantastic experience: MS Renewal AC thank you for your visit to our home. Quick and easy maintenance visit.

Fantastic experience: Luis (LB) did a great job taking care of our dishwasher this morning! Efficient and easy fix, explained to us what the problem was and was done in under 30 mins. Asked if there was anything else he could help with as well which I felt was incredibly thoughtful (but we wouldn’t ask for anything we didn’t send in a ticket for! Lol) All in all, very happy with the quick and friendly fix.

Fantastic experience: MS Renewal technician AC was a great help once again! Not only did he help replace the old Oaks lock with a Rently lock, he also helped with the sliding door too. Need more people like him !

Fantastic experience: Update: Hector came out to fix some issues. He was respectful of my space and wiped his shoes then got right to work. He resolved them without missing a beat. Technician, AC. He is great. Very friendly and helped out with the issues. He was quick and made me feel confident in what would happen next. Truly appreciate him

Fantastic experience: Hector was super helpful! We moved in recently and needed a few things handled he was fast friendly and effective! Thank you!

Fantastic experience: Dave came out on time and got things fixed quickly for us and did a great job

Fantastic experience: MS Technician Hector was extremely professional. He worked quickly, carried a great attitude the entire time, and made the whole experience smooth. Thank you for your service, and even more for your professionalism.

Fantastic experience: Luis Belfort promptly showed up on time and was communicative during the maintenance repair. While I was very worried about a leak in the bathroom wall, just turned out to be super old plumbing which he fixed very quickly.

Fantastic experience: Belfort was very punctual,respectful and efficient. He got the job done in less than 30 mins.

Fantastic experience: Cesar was very friendly and professional. He is the one who always gets sent to help us. He does a great job and always explains what he is doing or he did.

Fantastic experience: David brown was very professional fixed everything fast and cleaned up behind himself.

Fantastic experience: David brown was amazing he fixed and found the problem with no issues. He was knowledgeable and i didnt have to do anything at all. He helped me make sure the problem didn't happen again. Thank you so much

Fantastic experience: David Brown was wonderful, pleasant, friendly, informational and efficient. Took care of our issues with ease.

Fantastic experience: Cowboy is always helpful and friendly!! We are always happy to see him. He It’s very knowledgeable!

Fantastic experience: Big Shout out to David Brown from Mainstreet. Our heater was on the fritz and he had us up and running in a few minutes. Incredibly knowledgeable and just an all around nice guy.

Negative experience: DO NOT DO NOT DO NOT rent from this company if you don’t want headaches. I have put in the same maintenance request 4 times on my own, and one of their customer service reps just put it in for the 5th time. On multiple occasions they have rescheduled the appointment without an ounce of apology, after I have to take off 5 hrs of work to make sure I’m home within the window of their scheduled time… and then when they do show up all the maintenance guys do is take pictures and videos, maybe slap a bandaid on it or tighten a screw, and then say “I have to speak to management about it.” I pay my rent on or before the 1st of the month (which is ridiculous for the size of house I’m in) but apparently that doesn’t mean anything to them in regards to the maintenance of their homes. The wild part of this whole thing is… to fix the issue at hand is less than $100

Fantastic experience: Cesear was a great help. Was able to take care of my electrical problem in a very short amount of time.

Fantastic experience: Cesar was on time, very professional and did an amazing job fixing the issue

Fantastic experience: Cesar was dispatched to my home today to address a clogged kitchen sink and dishwasher line and he was nothing but courteous, kind, and competent. He was able to address and fix the issue in about an hour! For all of Main Street’s faults, this gentleman is a skilled professional, and I would recommend having him assist with any maintenance issues in the future.

Fantastic experience: I cannot say enough good things about Yusniel Parra and Tracy Farley from Main Street Renewal. I had a very stressful water issue where water was pooling, backing up, and leaking a lot of water into my bedroom, and in the bathroom. I was extremely anxious and honestly afraid the wall was going to have to be cut open and it was going to be a major repair. From the moment they arrived, Yusniel and Tracy were calm, personable, and confident. It was clear right after I explained what was going on that they knew exactly what they were doing — they seemed to identify the problem almost immediately. They explained everything to me step by step, answered my questions with patience, and truly put me at ease during a very overwhelming situation. They were organized, thorough, and made sure to double-check their work before leaving. They stayed long enough to ensure the water was no longer leaking and that everything was working properly. Their professionalism and kindness made such a stressful experience feel manageable. I’m extremely grateful for their help and highly recommend them.

Fantastic experience: ⭐⭐⭐⭐⭐ I had a great experience with my maintenance worker, Belfort, L. He completed about six different repairs in my home and did an amazing job on each one. He was extremely respectful, professional, and courteous throughout the entire visit. He took the time to make sure everything was done correctly and left the area clean when finished. I truly appreciate his hard work and excellent service!

Fantastic experience: David Brown did excellent with the work orders.He came in and fixed everything that was giving us problems ,He delivered exceptional customer service.

Fantastic experience: David came & address the issue quickly with no problem. David was Well knowledge in fixing the plumbing and electricity

Fantastic experience: Ray was amazing!! He quickly repaired our garage door and put a new battery in the remote.

Fantastic experience: Mr David Brown always does an amazing job, great guy who will always get you done right. 10/10

Fantastic experience: MS Renewal Technician AC. Was very helpful and kind and willing to help he really likes his job and you can tell he was very positive, patient, and caring… I wish there were more technicians like him.

Fantastic experience: Thank you so much Rey For getting here so quickly with my CO alarm Concern! I really do appreciate you making it a priority on getting this checked out In a timely mannerjust in case it was something more And thank you for being so friendly!

Fantastic experience: Luis Belfort was amazing and fixed everything in one trip! Very nice, respectable, caring, and hard working! Super results!

Fantastic experience: Our technician Belfort Was very efficient came to do exactly what he needed to do. Fix the issue and was very knowledgeable.

Fantastic experience: MS Renewal Technician AC. He was amazing, highly recommended. Great guy came and fixed all that was on work order.

Fantastic experience: MS renewed technician AC did an amazing job figuring out exactly what my kitchen needed. He was super helpful. I appreciate his honesty and help

Fantastic experience: Belfolt did an amazing job fixing my kitchen sink leak. The people that had fixed it before did a terrible job causing the leak to continue and the wood to rot. Belfolt had it properly fix in know time and was very kind.

Negative experience: If I could give zero stars, I would. This rental company has been one of the worst housing experiences I’ve ever had. The maintenance situation is beyond unacceptable. We’ve had serious issues in our unit—including mold concerns and even septic backups—and getting anyone to respond has been like pulling teeth. We’ve submitted maintenance requests, called, followed up, and begged for basic habitability, and the lack of urgency or responsibility from this company is shocking. Weeks go by with no updates. When someone does finally come out, the “fix” is usually rushed, temporary, or doesn’t address the real problem at all. No family should have to live with these kinds of conditions or fight this hard just to get essential repairs handled. I would strongly warn anyone considering renting from this company to look elsewhere. The stress, health concerns, and constant runaround are absolutely not worth it.

Negative experience: Thank you Hector for your quick response in regards to the water heater. After Hector, Luis came. Still no hot water. Then water got colder. Water is coming up from the floor. I cleaned that up at midnight. Now water is coming up from the baseboards/floor again. Someone was supposed to come today..its 5:46pm and Nothing. So now im afraid to use any water because I have no resolution. BUT THEY HAVE THEIR RENT. Guess if its not them its not priority. Thanks Main street renewal. Guess I'll go bathe elsewhere this weekend. ‍♀️‍♀️

Fantastic experience: Caesar was very helpful. He came was very polite and did his job quickly and efficiently. Thank you Caesar for your help

Fantastic experience: David Brown is the most amazing technician they have at main street Renewal. Always so pleasant to have him. Very knowledgeable and ALWAYS gets the job done.

Fantastic experience: Dave Brown came to our rescue today for an emergency that the customer support kept putting off. It began during the night and had us taking buckets of water out of our house. We understand calling and waiting but when we call at midnight with an emergency it’s disheartening to be placed into a queue with non urgent requests. Even after 8 hours we were still waiting for our request to be moved to an agent. I called Dave and he showed up this morning and diagnosed and fixed the issue and we finally have water back after over 12 hours. Thank you Dave for always being the best support and we appreciate you more than you will ever know. Enjoy your vacation!!! Main Street is lucky to have you!

Fantastic experience: Extremely useful, very professional, friendly, and knowledgeable. I wish you would send him out again to address any additional problems. He was truly exceptional and skilled in his work.

Fantastic experience: Joel M did an amazing job installing my dishwasher. He was polite and professional!

Fantastic experience: David Brown was excellent. I would definitely recommend him to come every time. Very thorough. Just awesome.

Fantastic experience: Joel M. customer service was very excellent today. He came and executed the problem with ease. Thank you for making this process super easy!

Fantastic experience: Ceaser was very nice and helpful. He showed me the problem instead of just telling me or not informing me at all. He explained well and was very professional. Couldn’t have had a better experience.

Fantastic experience: Antonio was at my house last Monday 11/17/25 to fix my garage door. And then it was giving us problems again yesterday and put a request in and MSR scheduled it right away with Hector and he was here maybe 10 minutes if that. He got it fixed and double checked everything. Also showed him about the trees in backyard that snapped off the trunk and going over the neighbors fences and that we need a contractor to come and cut down and Hector said he would let them know. I appreciate both maintenance men as well as MSR. My mom and I are both disabled and we love our house were in and hope to stay here for more years to come. MSR to maintenance have all taken care of us so much when issues arise. Thank you to Antonio/Hector and others as well as MSR for always making sure things get fixed. We appreciate you all

Fantastic experience: Rafael Dias was great! We had a decently log list and he fixed everything on the list in just a few hours! Professional and friendly.

Fantastic experience: Joel Morales, the technician, was friendly, attentive, and understanding of the issue I had with my appliance, the dishwasher. He informed me about the next steps and completed the outlet in one of the bedrooms. Thanks

Fantastic experience: It is important to acknowledge exceptional performance and dedication within a team. Such commitment directly contributes to the successful resolution of complex challenges. Cesar's expertise and proactive approach ensured all identified issues were effectively addressed. This level of Cesar's service today is highly commendable and reflects positively on their professional capabilities. Recognizing such outstanding contributions fosters a culture of excellence and encourages continued high standards. Thanks for sending Cesar. He is definitely a keeper. His courtesy, professionalism and respect makes him a valuable asset for your company. ant to take a moment to congratulate Cesar for his extraordinay sevice and knowledge today. He reapaired all out issues at home with professionalism and displayed courtesy and respect. He is a valulable asset for you company. Definetly a keeper. Thanks for sending us Cesar!

Fantastic experience: Mr. Belfor was kind and courteous and took care of everything on our ticket today would highly recommend him for excellent service

Fantastic experience: Cesar did a great job very knowledgeable of the issues. Thanks for fast and friendly service

Negative experience: Clogged toilet left outside on the side of the road for a week. Fecal matter and tissues from clog left splattered all in my shower after toilet was replaced. Was never given physical keys to any doors and the electric lock is not working as of yesterday (Friday) and I was told they will be out Monday to fix it. So we haven’t been able to get into our home. UPDATE Do not rent from them. Now we are having an issue with a leak and the hot water heater. For a week now we have kept the water off because I can hear it running even with all faucets turned off. The laundry room flooded where the hot water heater is. I’ve kept it off so that I do not end up with a ridiculous water bill, so that my possessions aren’t destroyed by flooding and to protect the property from damage. THEY DO NOT CARE. They gave no credit to my rent when locked out for an entire weekend. I’m sure they won’t offer for this inconvenience either. The property manager is worthless. The resident portal is a joke.

Fantastic experience: Great guy tried his best to fix the issue with everything that hes had with him, but the Company need a to step up and really fix the issue, no bandaids fix the issue. Again Maintance person Cesar was very polite and tried to help

Fantastic experience: MS Renewal Technician AC. This gentleman went above and beyond , he exceeded my expectations. Very respectful and made sure I was 100% satisfied.

Fantastic experience: Beltfort fixed my sink and always puts priority to getting things done around the house. He even goes the extra step of fixing other things around the house as he is there and I point them out to him. If there is any type of mix up he calls who he needs to call to get it done and fixed right away. He’s clean and polite. We honestly prefer him to come every time.

Fantastic experience: Main Street Renewal, AC was amazing! Super helpful and kind. Made my day better just with his presence! Keep hiring people just like AC!

Fantastic experience: Caesar was amazing and very professional! He came out to my house and thought it was one issue, which needed replaced and would have made us wait another day in the heat.. he saw I had a newborn and rechecked and realized he could fix it for us today! Thank you SO MUCH!! Seriously amazing. So thankful for technicians like Caesar!

Fantastic experience: Ceasar was very friendly and nice! He came for one issue, however was able to assess and quickly fix another issue! We appreciate him stopping by!

Fantastic experience: Rafael Silva came to my house on Monday he texted me this morning asking for a review he fixed a toilet that was constantly running and leaking at the bottom. He was professional, quick, and really knew what he was doing. Everything is working perfectly now. Excellent service!!

Fantastic experience: LB from Mainstreet is the sweetest guy ever so polite, respectful and professional. I’m so glad that have him to come to my house to fix a few things that was not working properly he makes it so easy this time! Thanks LB!

Fantastic experience: Joel did a great job. We had a water heater issue and we couldn’t locate the tank. Unlike other vendors, he didn’t stop until he found out where the tankless water heater was so that he could service us to the best of his abilities. Though it was only about an hour and a half, he worked to overcome every obstacle that could have hindered him from getting the job done. In the end, Joel represented MSR very well and himself even better. He deserves every bit of a raise that MSR could and should give to him. Please send him more often!

Fantastic experience: Rafael Silva was amazing! My heater wasn’t working, and he came right away and got it fixed quickly. Super professional, friendly, and made sure everything was working perfectly before he left. Definitely recommend him!

Fantastic experience: Cesar came this morning EARLY to help me with my no heating issue in the cold! I moved into my new home June 2025 and there were a few issues I made notes about in my move-in sheet. The pool enclosure screens had been cut by the mowers that came before I got here and the pool drains within the deck had been covered over with concrete by whoever did the pool deck resurface years ago. I am pleased to announce that within the last month they have fixed all the broken screens and uncovered the pool deck drains. It took a few months getting estimates from vendors (which they sourced and scheduled) but they came through and I didn't have to be a nuisance with follow up calls. Any other interior house situation I report, they generally come the next day or within that week. So far so good Mainstreet!

Fantastic experience: I had 3 issues with my rental. Leaking sink, constantly running toilet, and our AC/heating unit stopped working. They sent out Ceasar the next day and he quickly went to work. He was polite professional and most importantly he fix all 3 in a timely manner. Thanks again Ceasar my wife and appreciate you.

Fantastic experience: Belfort did a great job today! Very fast & efficient on the request he was assigned. I do wish they just assigned 1 technician for all work orders but he worked on the things he was assigned to complete. Satisfied with the work that was completed today.

Fantastic experience: Cesear did a great job . Was very professional, HIGHLY RECOMMEND. Got the work done and very respectful/kind.

Fantastic experience: David brown was amazing. I had three issues when we first moved in. He came out within 24hrs and got everything fixed super fast.

Fantastic experience: (Ray or Rey) helped fixed our sink leak super fast. Very friendly and efficient. Thank you

Fantastic experience: Caesar did a great job fixing the fence. He was prompt, polite, and got the job done efficiently. The work was a little on the sloppy side in terms of appearance, but overall it was effective and the fence feels sturdy and secure again. I appreciate his effort and quick response — the results definitely solved the issue.

Fantastic experience: Incredibly nice and helpful as well as hard-working I would definitely recommend Cesar too anyone that wants the job done right thank you again Cesar for your help.

Fantastic experience: One of your guys stopped and helped me today not sure his real name but called him cowboy he was absolutely awesome and one of the most sweetest people I have ever met

Fantastic experience: cesar was amazing came in and got the job done immediately even put some shoes on the rack back for me above and beyond!

Fantastic experience: Cesar was so pleasant and friendly with fixing my air conditioning system. He explained in detail what the issue was as well as assisted me with the right filters to use going fwd. I give him 5 stars as he was so kind and went to work to identify the issue and fixed it . Thank you

Fantastic experience: It is the second time Joel comes to my home to fix some stuff. Joel did an excellent job with my house repairs. He was quick, professional, and very reliable. Highly recommend his services

Fantastic experience: My AC went out and Cesar was able to fix it the next day, which was a Friday. He was very polite and professional. He quickly diagnosed and fixed the issue by replacing a capacitor and even showed me pictures of the repair, which I really appreciated. He also gave helpful advice on how to improve airflow throughout the house. Overall, great service and very knowledgeable!

Fantastic experience: Belfort did a great job, he was efficient and explained everything clearly. He got our lock replaced and the A/C running again in no time.

Fantastic experience: Cesar Came in check out the issues i was having with my kitchen sink and my bathroom toilet. Soon as he figured it out. He switched the everything and completely saved me from a high water bill. Thank you so much !!

Negative experience: Horrible communication from this company. Most/all of the positive reviews are for VENDORS not for Main Street renewal. They close maintenance tickets without resolving issues and blame tenants. Stay away and save yourself the headache.

Negative experience: Worst property management company I have ever dealt with. Nothing but issues since we moved into our property. They are completely unorganized, unprofessional, and do not care about providing livable conditions. The property management department is impossible to get in contact with and lie about providing call backs. We had contaminated water in our house making the property unloveable for the first 3 weeks into our lease. Now 6 months in we are again dealing with dirty water and hardly any water pressure through our sinks, toilets, and showers. They will try and not provide rental reimbursements under the excuse that the case was resolved in their internal system which they can do without any contact with you as a resident. We had to result to contacting an attorney in order to get anything done. Absolutely deplorable company.

Negative experience: My experience with Mainstreet has been the worst. I have never experienced this level of poor customer service and just plain not caring about your residents. I went three weeks with no working plumbing in my house due to their lack of urgency and just not caring. Very disappointed and cant wait until my lease is up.