Bev Roberts Rentals & Property Management

Fantastic experience: I spoke with Nick and thanks for the help.

Negative experience: WORST PLACE EVER !!!!! POOR MANAGMENT HORIBLE OFFICE STAFF RUDE PEOPLE !!! DONT WASTE YOUR TIME AND MONEY HERE

Fantastic experience: Not sure it gets better than these guys. They are insanely responsive and professional. I can't imagine working with another company in the raleigh area after Nick and the bev team have set the bar so high

Negative experience: Photos included of the home when we moved in after being “professionally cleaned”. Photos include caked up grime on walls and cabinets, dirt and debris all over the floors and filthy air filters. These are just a few examples. We also carpet cleaned the floors and had to run it several times as the water was completely black. The home owner also left her own personal junk items in the closets and back yard. We were told we had to dispose of those items ourselves. We were assured the home would be professionally cleaned and if not then we could hire someone ourselves and be reimbursed. That was a complete lie. We were rudely told that because it was “livable” they had no responsibility in it. Please just save yourself the headache and money and rent with anyone other than Bev Robert’s rentals. A few of our experiences with them include moving into a filthy rental that was “cleaned” by the owner, being ignored when letting the property manager know of issues in the home, then being charged cleaning and repair fees on issues in the home that had been there before we moved in. Anytime we had an issue with the home we were treated very rudely and like an inconvenience. Please please please avoid them at all costs!!!

Fantastic experience: Nick Roberts is an amazing realtor! He has made this process as smooth as possible. Communication was great, and any and all questions or concerns were addressed. Having a person like him give me a thorough tour of the rental and keep me updated promptly was a breath of fresh air. The company in itself offered help in getting utilities set up at a convenient and cost effective manner. I cannot emphasize enough how stress free and quick this process has been. Would recommend this company to anyone looking for a place.

Fantastic experience: awesome customer service. thorough back ground check of potential tenants. certainly rely on Craig in future.

Fantastic experience: It has been an absolute pleasure dealing with Craig Brockman at Bev Robert’s Rentals. From the very beginning it was evident that this was a top-notch property management company. Professional, attentive and a true display of care for their tenants. Even responding to me on a holiday weekend evening when my washer broke. That’s dedication and commitment! The subcontractors they use for maintenance requests have all been knowledgeable, professional, prompt and personable. This is, by far, the best property management company that I have ever worked with. Thank you Bev Robert’s Rentals!

Fantastic experience: I just got approved for a rental. Although it was a very thorough process, it was pretty fast and smooth.

Fantastic experience: You can't beat renting with Bev Roberts!! We rented a beautiful house with them for two years. Nick was our property manager, and he is the absolute best!!!! Our rental had been well cared for, but whenever there was an issue, Nick was right on it. Everything was scheduled and fixed right away. All of his vendors were kind and efficient. You can't find a better property manager than Nick!! We have rented from a lot of places with having to move for school/work and Bev Roberts was top notch right from beginning to end!!!! Thank you guys!!!

Negative experience: Recently was out of work for a physical & sexual assault needed to get money from my 401k to cover bills..Empower 401k company required my landlord’s/managing company information on a company header with a signature showing that I needed to pay rent by a certain day or be evicted… I contacted Bev Realty to see if they could provide that information to me since the company wasn’t satisfied with just the email I provided them. Previous company did it within 5 minutes no problems. I hit prompt 2 which said it was Bev herself.. I was scolded & told “I’m not doing all that I’m not sure what it is you’re trying to do but it doesn’t sound right that’s too much extra work I’m not doing it” as she continued to talk over me & berate me. Thanks for making an already tough time in my life tougher. Sometimes being kind goes further than just being disrespectful & dismissive. Signed a current tenant

Fantastic experience: I have been a client for over ten years. I appreciate the their managerial knowledge, their vast network of trustworthy vendors , and their professionalism. They even helped me get a new roof at no cost on my rental property. Due to hail damage they informed me insurance should cover it - and they did! So worth it to have Bev Robert’s management on your team!

Fantastic experience: Contracted Bev Roberts Rentals concerning some trees next door to our home that were dead for a rental property they are managing! They were prompt to answer and address our concerns, they contacted the current owners and had the trees addressed with a company and removed! Definitely recommend this rental company for all your rental needs ! They will manage the home next to yours as well with kindness and professionalism!

Fantastic experience: Big shout out to Nick Roberts for his professionalism in always being at the top of his game as our Property Manager for several years!! Well done, Nick.

Fantastic experience: Once again, Craig efficiently and effectively marketed and rented our house. Would recommend this firm to those needing help renting, selling or seeking to rent or purchase a home. Grateful for Bev Roberts realtors!

Fantastic experience: Bev Roberts and her team have been by far and away the most efficient, attentive and satisfying agency I have worked with. There is not one aspect of the rental process that is not impeccably well managed. They are “customer focused” and leverage every aspect of today’s technology to make the entire experience seamless. Kudos to Bev and her team. James R Stevens, MD

Fantastic experience: Bev Roberts was incredibly knowledgeable, informative, and always took the time to answer my questions thoroughly. She was firm but always right, and I learned so much from her—especially as a woman in real estate. Highly recommend!

Fantastic experience: Nick was always responsive, professional, and quick to address maintenance requests the couple times I submitted them. Bev Roberts provided a nice service and is one of the best property managers I’ve experienced

Fantastic experience: Although we didn’t get the rental we so desperately needed and wanted due to an ailing mil and taking care of our sweet grandfur baby while our son and Dil have renovations done to their home I have to say I greatly appreciate the amazing kindness, empathy and help I received in trying to find one. It’s extremely stressful trying to find a home especially when looking for one that has to have so many things when you are in a time crunch. I was very emotional and am still looking but Bev and Lee not only searched through their properties but reached out to other management companies in the area. They were very kind and empathetic to our situation. What a wonderful Company. I greatly appreciate the extra mile Bev and Lee went. We are still on the look out but thankful for any kindness along the way. Hugs to you both. Hopefully we will find something with your amazing company. You really care not only about your owners but your residents and it shows.

Fantastic experience: Nick was a joy to work with! Not only was he knowledgeable and if he didn't have an answer he was willing to go out of his way to help me! Thank you so much Bev Roberts Rentals and thank you Nick for being such a big help!

Fantastic experience: We can only comment on the initial rental experience so far. We worked with Bill and Bev when viewing and applying for the property, they were very quick in answering our questions. The application process was relatively streamlined - the pet application process was kind of annoying but that is mostly due to the third party app you have to use, not really Bev Roberts’ fault. The rental portal website was helpful in guiding us through everything we needed to do, complete with cute videos. The move-in process was seamless and the house was sparkling clean and ready for us! We have rented from very bad landlords in the past so we are extra wary when choosing a new rental property - so far we are very happy with the professionalism of Bev Roberts Realty.

Fantastic experience: Bev and Bill were amazing from start to finish!! They were always around to give updates, anwser questions and have done multiple followups. Rich and his team were so helpful with maintenance request! Great communication, knowledge and professional I highly recommend and would definitely use them again!!!

Fantastic experience: Their exceptional support has been invaluable to me. A heartfelt thank you to the team at Bev Rentals!

Fantastic experience: We had a great experience renting a home through Bev Roberts Rentals. Nick managed our rental and was super attentive if we needed help with anything. The property was in great condition at move-in and all service requests were responded to in a timely manner. Highly recommend renting through this company.

Fantastic experience: Nick helps during all rental application and moving process. He is very fast and attentive. We are very happy.

Fantastic experience: Very good service, All the staff were very nice and helpful, they would respond to my emails and messages very fast. They also helped me move in to my house very easily and quickly, I would definitely recommend bev roberts rentals,

Negative experience: This company wants you to believe its perfectly normal to have 100s of dollars deducted from your security deposit for grass that hasn't been cut in two days, tiny picture frame nails, and normal wear and tear. They retained $800 of my security deposit for bogus reasons and refused to come to any understanding. I personally took them to Small Claims court and won back $1000. Document and photograph everything. They will continue to take advantage of people unless you protect yourself. Hopefully this post will motivate others. EDIT (10/21/24) Wow, that's so weird. Because Wake County said in their judgement (IMAGE ATTACHED) that you paid me $3,385.50. This whole time I thought your company was comprised of bad, scummy people taking advantage of tenants, but it turns out you simply can't do math on a 1st grade level. Seethe and cope. You lost. Nick Roberts lost. And you just proved to everyone reading this that you're liars. Congratulations. Stay away from this company! You're better off homeless. In the same breath you said that your company did nothing wrong and also said the judge awarded us back $800. How odd? The judge awarded me money even though you did nothing wrong. Who sounds dissatisfied now? EDIT (10/29/24) The judge stated that your company charged my security deposit for UNJUST, UNSUPPORTABLE reasons. I sued you for those losses and the judge awarded them to me. Instead of appealing, you accepted the judgement and paid me what you stole from my deposit. I hope you come to accept this and stop making a spectacle of your company.

Negative experience: Landlord Be Aware: 1) They claim that the landlord has no control over repair decisions and prevent you from handling repairs yourselves, but rather using their overpriced contractor 2) If you do not agree, they harass your tenant with bogus default notices and an unjust eviction, despite the tenant paying rent in full which they are fully aware of and notified via email/text multiple time. Bev Robert Rental clearly never has your best interest at heart. Their only goal is to take more of your money through shady tactics and terrible service. For your own sanity and peace of mind, save your mental health and steer clear of this company.

Negative experience: Landlord Nightmare! Worst business I’ve ever dealt with. Bev Robert Rental forced unnecessary, overpriced repairs on us, and when we tried to handle the repairs ourselves at a reasonable cost, they pushed back and claimed we had no say in what will be done to our property. The worst part? They harassed our tenant with default notices and even issued an unwarranted eviction notice, despite the tenant paying rent in full and on time. Communication was rude and dismissive, especially from Nick Robert. It’s clear they don’t care about maintaining good relationships, just playing games to waste your time and money. If you’re a landlord, stay clear of Bev Robert Rental. They’re not trustworthy and all they want is to squeeze more money out of you.

Fantastic experience: Bev Roberts rentals is truly Raleigh’s best!! Nick was absolutely amazing and always went above and beyond every time. Anytime I needed anything he always responded within the hour and immediately listed what needed to be done on my end. I am so incredibly sad I can no longer be a renter with them as I have moved away but if I were ever in the area again I would only work with Bev Roberts rentals. You will not find anyone better and anyone who cares more than they do. 10/10!!!

Fantastic experience: They are very professional and knowledgeable! I've been doing business for years with them. Highly recommend them.

Fantastic experience: My experience to date has been exceptional. Response to questions and requests for assistance have been handled in professional and timely manner.

Fantastic experience: Craig Brockman is incredibly efficient and attentive, always ensuring that everything runs smoothly, from locating quality tenants to managing seamless transitions. His prompt responses and proactive actions make the whole experience stress-free. Craig genuinely cares about his clients and goes the extra mile to keep everything in order. Highly recommended!

Fantastic experience: We've had a great experience using Bev Robert Rentals & Property Management. Maintenance requests have been handled quickly with great communication throughout the process. When the water heater needed to be replaced, they put us in contact with Rich who went above and beyond, having Justin come out on Friday evening to make sure it was taken care of the same day. Best plumbing service/communication/professionalism we've ever dealt with. Very happy!

Fantastic experience: Great team who facilitated all our needs for our property. Nick is knowledgeable, friendly and highly responsive which is so appreciated!

Fantastic experience: Bev is great. Always maintained high standards of professional honesty and integrity. She is very attentive to my needs.

Fantastic experience: Bev Roberts reality was fantastic to work with. The team was pleasant and responsive when needed to engage.

Fantastic experience: This was one of the first property management places I found when looking through Zillow, Trulia, Realtor etc. that actually had a real website and ratings on Google. Craig Brockman was my main point of contact and he was phenomenal. I called after hours and left a voicemail, and he called me back within 30 minutes. He was very knowledgeable about the whole process and was meticulous about the property as well. My boyfriend and I just signed a lease with them, but so far, this company has been amazing and is very well structured. I'm also very pleased with their maintenance policy in that they urge you to call them if you don't hear from an external maintenance specialist within 48 hours.

Fantastic experience: Craig Brockman at Bev Roberts Rentals is simply the best! I have worked with him since I purchased my first rental property in 2014 and now I have several that he manages. There are seamless transitions as tenants come and go and he never fails to find the right tenant for each property. Amy, in the office, always answers my questions professionally and right away. I never have to wait long for a return phone call. Whether you are a landlord or a tenant, you must check out this family run company. You won’t be disappointed.

Fantastic experience: Bev Robert Rentals is a great company providing property management services. We had a few issues with our rental and Bev sent us the best guy in town for a toilet replacement, Rich Berner delivered a great service, he and Justin went above and beyond in order to fix the problem; they were clean, polite and very careful with the property which is very important. Thank you so much Bev for fixing the situation in such a hurry

Fantastic experience: We are in our second year of leasing with Bev and have been very pleased. The communication is good, the maintenance team is quick and attentive, and the property is well-kept. I would recommend Bev and her team if you're looking to rent on the Raleigh area.

Fantastic experience: Renting through Bev Roberts Rentals was a breeze. The team made the process easy and stress-free. Highly recommended.

Fantastic experience: Craig is the man, I did wonder if he sleeps at all. He helped us so much, the transition was so smooth. All I can say is thank you sir, you are truly a professional and I can see you love your line of work. 10/10 I would recommended Bev Roberts to friends and family.

Fantastic experience: Nick did an outstanding job being accommodating with my schedule, and communicating with us through the leasing process.

Fantastic experience: Smooth experience at every turn. If you are tired of self managing your properties this company is your solution. They are a locally owned, family run professionals.

Fantastic experience: Bill was responsive and very quick with helping us find our next place to live! I recommend Bill to anyone.

Negative experience: RENTERS BEWARE!!! First wanna start off saying the office people were nice, spoke to a man who was very kind and helpful. As for the woman "bev" was kind of rude. asked about a property, the man said was open btw, to be immediately shut down but the woman saying it was rented, i kindly let her know it was still listed for showings and available for move in, "i have no control over that i dont know what to tell you". your communication for potential renters is gross. i hung up on her because she seemed bothered being called over a property and didnt want to let me speak? deffensive immediately out of the gate. BEWARE REACHING OUT!!!! REVIEWS SEEM RIGHT!!! Glad it was already "rented out" would not be happy with her being the rental manager.

Fantastic experience: I’m a new tenant who has had a few misadventures with appliances this week. Craig and the guys at House Specialties had me back up and running within 24 hours on both issues.

Negative experience: We were completely cheated. My husband and I were told that we could vacate early and would not be charged if tenants are found. Despite us paying rent for next month, we were not allowed to stay despite requesting grace period of 2 days with kids (having paid whole month rent we were not allowed to stay)and we were forced to vacate in one day Security deposit was not returned completely. Very rude, terrible people who yelled at me on the phone,they say they would get back and did not regarding my deposit.I would def recommend not to go with them

Fantastic experience: I've been a tenant for a little over a year and Craig Brockman at Bev Roberts continues to go above and beyond, always setting the bar high with quality of service and quick turnaround time of resolving any matter you bring to their attention. And I'd also like to add that during a time when the quality of service is fast declining, I'm truly impressed to see that exceptional business still exists. Craig is one of the best examples I've come across who shows consistency and pride in all that he does. There's no service call unanswered. Any inquiry or concern is addressed within 24hrs or less. In fact just recently on a Sunday evening, I placed a service work order which I expected not to be queried the very next day or so. However to my surprise I received a response from Craig within minutes and in no more than 15 min, the issue was resolved! He walked me through fixing the problem right over the phone. Can't beat that! I'd give 10 stars if I could so here goes!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Bev Roberts has been my property manager for more than 15 years. I continue to be impressed by Bev's professionalism, responsiveness and her willingness to go above and beyond when the need arises. She has an extensive network of excellent contractors that do high quality work for a reasonable price. Both Bev and her contractors look out for the best interests of the owners. I can recommend without hesitation that you will be in very good hands with Bev and her team.

Fantastic experience: Our property manager has been super thorough and worked so quick to get us into our lease! Additionally he put up with incessant calls following up amazing. Thank you so much! Our family looks forward to working with you.

Fantastic experience: Bev Roberts Rental is the absolute best! As a property owner it is so comforting knowing that Bev is so efficient and handles things in a timely manner. I never have to worry and it gives me a great piece of mind. I highly recommend Bev and her team!

Fantastic experience: We love working with Bev Roberts! She and her team do an excellent job managing our properties. They always communicate in a timely manner if any issues arise or when we have questions. We appreciate the guidance and advice Bev has provided us throughout the years regarding our properties. I highly recommend them!

Fantastic experience: Craig has been my property manager for the past 4 years. He is always efficient and professional as he resolves issues that occur. His years of experience in the business enables him to give invaluable advice. This family owned business is there for you 24/7. I am very pleased with their services and would highly recommend them.

Fantastic experience: Ms. Roberts got the perfect contractor, Rich, to fix our plumbing needs. Ms. Roberts got Rich to my house quickly and Rich was professional, charismatic and made sure that everything met our expectations! Both are highly recommended!

Fantastic experience: One of my best rental experiences to date. Craig Brockman, Property Manager, is awesome. He made the process seamless from beginning to end. He was very professional and responsive to all questions and request. I would highly recommend Bev Roberts Rentals & Property Management for rental properties and property management services.

Fantastic experience: Bev was amazing! She made my transition easy and smooth.

Fantastic experience: I have been using Bev Roberts property management for some time, and I found Bev to be excellent always responsive and looking for ways to help you, couldn't be more happier enough with them.

Fantastic experience: I came from another property management agency which was highly rated on Google but really didn't do anything to deserve that rating. Bev was a reference from a trusted neighbor. Right away there was a major difference. There was active management of tenant needs, professional handling and setting of reasonable expectations between all parties. I would recommend Bev unreservedly for any property management needs.

Fantastic experience: Amazing experience! Extremely professional and very easy to do business with! Their app makes everything very easy and user friendly. Would definitely recommend and do business with them again!

Fantastic experience: Bev Roberts Rentals was a most positive experience over the past eight years renting through them. Nick Roberts was exceptional in that requests were promptly taken care of 24/7. Communication was excellent at all times. Could not have ever asked for better service!!

Fantastic experience: Great management company. Response times are very quick and makes the whole process hassle free. We live out of town from our property and Bev Roberts Rentals and Property Management has made our lives much easier in regards to our rental property. Would definitely recommend them.

Fantastic experience: I have been renting apartments and townhouses for many years, and I must say that my experience with Bev Roberts Rentals in Raleigh has been nothing short of fantastic. When I first moved to this beautiful city, I decided to take a chance with Bev, and I can confidently say that I have not regretted that decision for a single moment. Bev and her team have truly set the bar high for rental agencies in the area. One of the most impressive aspects of my experience with Bev Roberts Rentals is their unwavering timeliness. From the moment I contacted them, they were prompt and efficient in every interaction. Bev understands the importance of responsiveness and ensures that all communication is handled promptly and professionally. Whether it was answering my inquiries, scheduling viewings, or addressing any concerns I had, Bev and her team were always there, delivering a level of service that exceeded my expectations. Trust is paramount when it comes to renting, and Bev Roberts Rentals embodies this quality to the fullest. Throughout the rental process, Bev was transparent and upfront about all the details, ensuring that I had all the information I needed to make an informed decision. I felt reassured knowing that Bev had my best interests at heart and that she was genuinely committed to finding the right home for me. Her integrity and honesty are truly commendable. However, what truly sets Bev apart is her kindness and genuine care for her clients. Renting can often be a stressful experience, but Bev's warm and welcoming demeanor made it feel like a breeze. She took the time to listen to my needs, understand my preferences, and guide me towards the perfect rental option. Her personalized approach and attention to detail made me feel valued as a tenant, and that made all the difference. In summary, Bev Roberts Rentals is a cut above the rest. If you're looking for an exceptional rental experience in the Raleigh area, I wholeheartedly recommend Bev and her team. Their timeliness, trustworthiness, and above all, their kindness, make them the go-to choice for anyone seeking a reliable and enjoyable renting process. If I ever find myself in need of a new rental again, Bev Roberts Rentals will undoubtedly be my first and only choice. Thank you, Bev, for providing such a remarkable experience. Your professionalism and personal touch are truly appreciated!

Fantastic experience: Very helpful and accommodating , with a quick response time! Nick Roberts was very kind and helpful getting me the information and assistance needed expeditiously. He was even able to assist me with contact information for a vendor for a washer and dryer.

Fantastic experience: Amy, Bev, Nick and the whole team at Bev Roberts Rentals are simply wonderful to work with. They are detail oriented and incredibly responsive. It has been a pleasure working with them professionally and I would highly recommend them to anyone looking to rent.

Fantastic experience: So glad I found Bev Roberts Rentals. Craig has been awesome. I have been using them for several years. I ended up moving out of town so it was important I was with a property management firm that I fully trusted to management my properties and to make sure any issues were addressed quickly. Highly recommend!

Fantastic experience: Craig was absolutely wonderful in helping my mother and I with renting a place through Bev Roberts Rentals. We have hectic schedules with work and children, and we had a short time frame to work with, and Craig went above and beyond to make sure everything went through quickly and smoothly for us. He is friendly, professional, thorough, detailed, and could not have made us happier. Thank you so much, Craig!

Fantastic experience: Bev Roberts made renting out my Apex property seamless. Nick was communicative and thorough throughout the process. From picking a price point, inspecting the property, and finding a tenant, the company did a great job. I would recommend them if looking for a property mgmt company in the Triangle area.

Fantastic experience: Bev is great! The entire process has been seamless and fast. 10/10 would recommend.

Fantastic experience: Mrs. Roberts has been very helpful in helping me find a home to rent. She is pleasant and eager to help you find the perfect place to call home!

Negative experience: If I could give 0 stars I would. I have rented from Bev Roberts Rental for over 2 years. In total of my time there maybe needed maintenance 4 times. Now that I put in a notice to vacate it has been the WORST experience. They are charging me for fees from when an electrician came out which is the landlord’s responsibility but I still paid. A late fee for rent even though the money ordered was dated before the late day but she has now removed the drop box option so the office was closed on that holiday which was the 5th. I took the money order the morning of the 6th she charged a late fee, which I still paid. My notice to vacate was given 60 days in advance and fell on the 14th of the month. She sent me a prorated rent for those days then to turn around and say I have to pay for the full month. WHY WOULD I PAY FOR DAYS I NO LONGER LIVE THERE? On top of all that she stated I have to get the carrots professionally cleaned but upon moving in the place was NOT even to the closest point of being professionally cleaned. Bev herself as a person is just rude and heartless. I’m moving due to a break in that took place e not once did she express a concern or reach out regarding the incident let alone inform maintenance to repair the door so my house was accessible a whole week before I decided to contact maintenance and they stated she never informed them. It’s all about money money money. Just heartless I just add. I have contacted a lawyer regarding this incident with Bev so I can’t say anymore. For potential tenants please look else where and take this review into consideration.

Fantastic experience: I never leave reviews but I just want to say this company is awesome! I worked specifically with Craig. He was very knowledgeable and responded to my questions in a timely manner. I will go through this company again. I love my new home.

Negative experience: Don't ever rent with this company. They charge you for ridiculous things that should be covered by the agency/landlord. They also slip in sneaky clauses to the lease that bind the resident to essentially do the agency's job, in terms of repairs and routine maintenance. Go with an apartment complex where they care about their residents. Don't be tempted by the low price tage these people put on their properties

Fantastic experience: Never rented before always owned and Bev Roberts has made everything a breeze!!! Highly recommend them!!

Negative experience: These people are the worst. They don’t reply to maintenance request and when you leave they screw you out of your entire security. I had a professional cleaning crew and carpet cleaners come along with power washing the entire house and they still took over $1000 of my security. Find another property management company!

Negative experience: To prospective tenants - I strongly recommend considering other property management companies to rent from if you have a choice. My wife and I were tenants of Bev Roberts' Rentals for three years, from 2019 - 2022. It is worth noting that it was not all bad, hence the two star review. The first year was fine - there is even a positive review from my wife after that first contract. The last two years unfortunately were a landslide of difficulties and poor communication. As tenants who endeavor to be good stewards of the property we rent, we ultimately ended up feeling disregarded and expendable. Routine maintenance asks (such as permission to install fiber internet lines, or have a broken door handle replaced) repeatedly took weeks or months to resolve after formal written requests, emails, texts and phone calls went ignored. As many other reviews note, Bev's communication style is unfriendly and defensive. This makes discussing any matter and collaborating on solutions very difficult. You are made to feel like a nuisance. Our biggest grievance that led to our decision to move was a broken HVAC system in the townhome. We dealt with many issues related to this, the biggest being that it flat out did not cool properly, as shown in the photo, where the temperature is 9 degrees above what it is set to. We pleaded with Bev to help, but instead were told that nothing was going to be done because the unit was "working properly". I speculate that the tenants coming in to the property after us were not made aware of the situation which would be unethical in my perspective. Overall it became glaringly apparent that Bev's utmost loyalty is to the property owner and not the tenants occupying the property. I acknowledge that Bev Roberts Rentals is limited by what the owner of the property approves. However, instead of trying to find solutions to problems - including serious problems that affect the livability of the property - and advocating for her tenants, Bev shut us out.

Fantastic experience: Nick Roberts was very informal and helpful. Definitely appreciate his service on our brief call..

Fantastic experience: Absolutely the best all around experience I had with our home search. Nick from Bev Roberts Rentals was responsive and professional. I highly recommend them.

Fantastic experience: Bev Roberts Rentals is very professional and friendly to work with. I will recommend them for your next rental or to manage your rental property.

Fantastic experience: Pretty great experience with this management company overall. Timely communication and payment portal works well for split tenant payments. All maintenance requests handled in a very timely manner and lease initiation + termination processes were painless.

Fantastic experience: It was such A pleasure renting from Bev rentals they made my transition moving in as smooth as possible and was great And exceeded my expectations for a rental company they were timely they were friendly they were pleasant and they were accurate

Fantastic experience: Real friendly people who are willing to work with you. Reply fast to calls,texts,vm and emails. I'm happy I called and hope to rent very soon from them!

Fantastic experience: Nick was a big help! Told him what I was looking for and he went above and beyond with making sure I had the tools I needed for my search.

Fantastic experience: Nick is outstanding I love how he sends updated emails for listings & have a great & rapidly response turn around for email correspondence. Very friendly and informative. Great customer service

Fantastic experience: Nick has been our rental property manager for 3 years. If we had not had to sell our property recently, we would still be using him! He was always responsive in a timely manner and was very professional in dealing not only with us but our tenants as well. We would highly recommend him and the Bev Roberts team for their services.

Fantastic experience: I had a great experience renting from Bev Roberts for nearly 2 years. Craig was always very responsive and would get back to me almost immediately if I ever reached out. They took good care of the property and were prompt in sending vendors if repairs were ever needed. They were also very accommodating when I ended up moving out before my lease end date and the process to do so was straightforward. Would happily recommend Bev Roberts to anyone looking to rent in the triangle area!

Fantastic experience: I would highly recommend Bev Roberts as a property management firm. I have worked with them for over seven years and have been very pleased. They are very accessible and always willing to offer advice and feedback. They over communicate anything that could be coming up and a critical piece in allowing me the piece of mind to have multiple properties. Allow them the opportunity to offer their trusted feedback and advice and I can promise you will be glad you did.

Fantastic experience: Working with my family , on a common goal, has been one of the biggest highlights of my life. Thank you to all of our wonderful customers for your trust in me and Bev Roberts Rentals.

Fantastic experience: Hi.. Had a pleasant experience talking with Mr. Roberts. He called me back right away, and was ready to assist me. Thanks for the help and the info.. Milan Atkins.

Negative experience: Originally I wanted to rent from Bev Roberts Rentals Inc. because of their high standards around unit cleanliness and their raving reviews only to find out working with this company is a liability. Upon receiving my keys, I was informed that they had been removing unit debris since the homeowner vacated the property. Due to the trash (including fecal matter surrounding toilets) and personal property left behind by the homeowner, I was unable to move into this unit. Per the inspection notes by Bev Roberts Rentals, Inc., the property was “Dirty”, “greasy”, “soap scum”, and “needed deeper cleaning throughout". Since the unit needed a much deeper cleaning, I asked Bev Roberts Rentals, Inc. for permission to have the unit professionally cleaned at a reasonable rate of $360.50 (excluding tip). Bev Roberts (person) gave permission which is why I hired the service but they later retracted any claims. Given how they handled this situation and fearing additional incurred costs, I broke my lease early after I realized the company's expectation for me to make this unit functional on their behalf. I spent over $5k despite never spending a night in this unit and having the keys for three weeks. Overall, working with Bev Roberts Rentals, Inc. was a traumatic experience that no one should experience. If you do decide to work with this company, proceed with caution and be aware of a lengthy addendum as part of a copyrighted rental contract.

Fantastic experience: If you are looking for someone professional, knowledgeable, and downright decent to look after your rental property in the Raleigh-Durham area of North Carolina, I can think of no other person than Nick Roberts of Bev Roberts Rental & Property Management company. Nick, who managed my property in Cary for the last 5 years, was not only a thorough professional but also a person with integrity and who always looked after my interest and provided a honest service to the tenants. Managing my property from California (where I live) would not have been so smooth without his help. He also finally helped sell my property to my tenant too. I will recommend his service to anyone without any reservation.

Fantastic experience: Nick has been super responsive to my questions and concerns. Much appreciated! *Updating after working with Nick for multiple years... our former property mgrs were very difficult to work with and bluntly, shysters. Nick and Bev Roberts team were prompt, responsive and easy to work with. Always above board and trustworthy with their work. If they said they'd send someone out they did and any vendor did A+ service. Highly recommend and would not hesitate to rent from this management co again.

Negative experience: One successful conversation with a promise to call back to schedule a viewing followed by 5 calls to them going to a full voicemail box over the period of two weeks. No attempt to call back or if they did call back, no message was ever left/they hung up before my phone even registered the call. The woman sounded very short and irritated on the initial call so at this point even if they were to contact us with a dream property, I would not rent from them.

Fantastic experience: This is a very professional,friendly, and reliable company. I called looking for rental help and they went out of their way to help me the best they could. It really made my day and meant lot for them to be so informative and helpful

Fantastic experience: Wow, after all the headaches we had to deal with, it was a relief to find Nick with Bev Roberts Rentals, wonderful experience all around. Nick went above and beyond to help us get into our new home even though we had a nearly impossible deadline to meet. Highly recommended.

Fantastic experience: I had the fortune to work with Craig Roberts and his team at Bev Roberts Rentals in Cary, NC. I rented a property through Craig for a total of four years. Craig is the best property manager I have ever worked with over my past 20 years of renting properties. First, the firm, Bev Roberts makes it super easy to rent, their pay online system is clean and highly professional. Their website is amazing for a local family owned business, they must be one of the best in the RTP area, their numerous reviews are telling the truth. Second, Craig Roberts, this guy is simply awesome. First, he has a solid personality, no BS, transparent, direct, you can reach him anytime, awesome liaison between you and the landlord (who were also awesome for our rented property). Craig takes calls, text, and email. You can physically go visit him, he is local and is an active member of the local community. I have had several “emergency” issues over the past 4 years that Craig has responded to in the middle of the night, on weekends, or when he was on vacation. Craig even helped me look for new places when I had to move, he investigated schools, etc, this guy is LEGIT. No sales attitude, he wants to make sure his clients and customers are happy with the service they provide. For example, when I first moved down to NC from Philly, Craig was on vacation in OBX and I needed the key to enter the house, Craig literally drove 4 hours from OBX, cut his stay short to make sure his tenant could enter his place, as I was driving down from Philly in a huge rental moving truck and was not sure of my exact date. That’s right, Craig altered his family vacation and was flexible for a tenant he barely knew. Craig makes Bev Roberts great. I wish all property mgmt. companies were this good. I highly recommend them for your rental needs, as a landlord or tenant.

Negative experience: My fiance and I were working with this company on a property for rent that they manage. As we are paying fees and going through the process they already had accepted another applicant. I personally feel like it was a waste of our valued time and money to go through the process while they were already in negotiation with another client. That should be illegal as this is technically a scam to get more applicants paying fees for one rental property. Then the owner Bev, then lies to me and said she called my fiance regarding the decision but actually never called her. To add, the company (Resident Research) they used for credit check, background check, etc, messed up our monthly income by $5000, then sent in the correct income AFTER we were declined. If I hadn't took a look at the report, no one would have caught that big mistake, this makes since as to why we were unprofessionally declined.

Negative experience: My boyfriend and I are looking to relocate to NC from another state. When I emailed Bev about one of their properties she was very short and didn’t even answer my questions. She seemed like she was bothered to help us. So I didn’t feel comfortable asking her any other questions after my initial email was answered with such lack of information and interest. Against my better judgment we applied for the property anyway. We thought since we have really good credit scores, have good jobs lined up, and have no issues in background checks and credit cards we would have gotten approved. Instead we got denied and the reasons were as follows: Oldest bank account is too new (we are 21 and 23) we both opened our bank accounts when we were 16 My boyfriend has too much money in his savings account (My personal favorite reason) Balances on his loans are too high (bc we own a home and since we want to relocate we are obviously going to sell it) So we paid $50 for these people to give us horrible customer service and deny us bc we are responsible young adults. We will not be viewing anymore of their properties. If you are looking to relocate from another state I would definitely not recommend this company to anyone. They make it really difficult to rent their properties, and like I said Bev was bothered to have to email me. This has by far been the worst customer service I have ever received when looking for a home to rent, it’s a shame because the home was honestly beautiful. Overall just very disappointing and upsetting that this was our first application process and it was so horrible.

Positive experience: Honestly, Bev would be an outstanding management company if she learned to be responsive physically to emails for some reason she never got my emails. And to treat all tenants with the same level of respect and attentiveness to those renting $3000 homes or $900 homes. She will do great managing your properties TRUST ME! Let me share a story, I had wanted to get out of my lease is February I found several people interested in applying for the unit. I also offered to transfer my deposit to the new renter. And they agreed to move in as is as in Bev would not have to Turn it. As a management company and seeing as it took several price reductions and months to even get me to rent it out. They should’ve jumped on it, instead of Bev making a smart decision she said I would HAVE to breach my contract. Because it’s considered subletting. It’s definitely not subletting if someone is applying directly through you. It’s about wether or not you would allow me to get out of my lease. When I said I’m not breaching and I’ll tough it out a few months she told me to tell “my friends” (again several people were interested) it would be available when I move out. They were random people I didn’t know they just all had good credit no background and no evictions that made over 3 times the monthly rent. I explained to her that these people are ONLY interested in this in its “non updated” in nicer terms unit because I would transfer my deposit this is what people usually do for lease transfers. And her response well we don’t want people like that moving in because it they are only moving in because of the deposit and it shows they can’t pay it? Okay... As far as maintenance request go they are SUPER responsive, which is awesome on their part, the only issues I have that still haven’t been addressed are the leaky toilets that I never had issues with until the floor was fixed and valves that have been replaced 2 times already. Also, broken front door frame. I don’t think either are still not fixed from her directly but the property owner himself not approving the work or not having money for the work? Who knows. All the staff in the office were also phenomenal Amy, is very sweet. Nadia is responsive to emails and Craig always follows up. I believe I left a very thorough review as some are biased I hope this will help with your decision!

Fantastic experience: We've been renting from Bev for more than a year now, and this has by far been our best experience as tenants with a property management company. If there's ever a maintenance issue, someone is over to fix it within the next day or two. The contractors they work with are great-- we've had people over to fix our fireplace, check the attic for squirrels, fix plumbing, and they've all been super friendly and good at their jobs. The online portal makes submitting paperwork, rent and maintenance requests really easy. Also, if I ever have a question for the property owner, Bev relays it to them immediately and is back with an answer super quickly. Highly recommend!