Chinook Properties

Experiencia fantástica: Several members of my family and I have been working with this company for a decade, across several properties. Their personalized approach, attention to detail, and genuine caring have maintained us as loyal clients. We are thankful that this property management company is still small and local!

Experiencia negativa: It’s crazy because these realtors don’t respond That’s probably why their units stay vacant along.

Experiencia negativa: Update almost 3 months after the review below… they have still not rented any of the properties we were interested in they are such a joke I feel bad for the home owners who continuously lose money every month . We are so much happier and glad we did not have to go with these scammers. Wish I could give 0 stars. This place is terrible, there is a property I was interested in and it has not been rented in over 3 months which was concerning.. but after going through the excruciating application process I see why. They have un realistic expectations and criteria. They denied me due to a rental history being a family member .. doesn’t matter how much you have paid in rent they will deny u if you have any relationship with the land lord. They are hard to get ahold of and communication is only by email… the day they denied me I went and rented a town house.. and yes the very same day I put in an application with a different rental agency I got my keys. Chinook property management are crooks and they will extend the application process for weeks and weeks on end. I even thought about calling the actually owners of the home I was trying to rent to let them know why their place will never be rented.

Experiencia fantástica: Forgot my key and was locked out, was helped within 30 minutes to get back into my place. Great staff, very helpful!

Experiencia negativa: This property managment prays on families struggling and needing to rent ASAP. Requested a 3000 dollar deposit, lived in the unit 2 years. Had to pretty much fight to get them to fix anything and were told we couldn't fix anything ourselves. Had one of there employees Leanne text me personally to ask about one of us moving out when my wife and I were having simple disagreements, where she got her information or how she knew there was an issue at the time is still oblivious to us. We clean the house make it look amazing so nice they had it re rented in less than 3 weeks, then they take on as many fees as possible and gave us 500 out of our 3k in return. Now they won't answer our emails, they put us on hold, and ignor any conversation with us causing us to have to result to court instead. DO NOT RENT FROM HERE THEY WILL SCAM YOU. Updated. It is very unfortunate to respond via email after I leave a review and not before. 1. Fence was falling apart to where the neighbors dog came in not once but 3 time, you sent a contractor to look at it. We contacted the contractor after they said chinook decided not to fallow through with repairs. Fence was still in this condition when we left. 2. Microwave was broken not for a week but 6 months, you sent a convicted criminal into our unit that measured said he was going to his vehicle and never returned. Then canceled my maintenence request, once I refused to pay the rent increase I was told the guy prior sent to my home was arrested and doing time I'm jail so you had to send a new one. 3. When my heater went down you sent a guy that came and sat outside on the unit for 3 hours then said he couldn't find the problem, 3 weeks later sent him again he did the same thing. The next time someone new that said the until was broken and needed to be replaced. He put a smaller one up leaving screw holes all over the wall. 4. Yard maintenence was sent with no warning and they would leave patches, would mow around soccer balls, even mowed around sticks. 5. Home was left with normal wear, dust on floor panels, a plug from the tub that broke missing (which i was charged $90 for) The cheap blinds that had no draw string had kink marks not broken was charged for those. I will not remove my review for my statement is true Chinook prays on people looking for a home and needing it now. If I was in the wrong then Chinook would have better than a 2.6 and would not have other previous renters saying the same thing. Thank you for your reply and have a wonderful day.

Experiencia fantástica: Have rented a beautiful home for about 6 months from Chinook and have had nothing but wonderful experiences with the property and staff. All issues are dealt with swiftly and effectively, shoutout Winter (so helpful, funny, and amazing taste) and the maintenance team. Couldn’t recommend this property management company more!

Experiencia fantástica: Renter in Eugene for about 12 (nonconsecutive) years since 2004. Best experience was from a private landlord; tied for 2nd were Robert Painter (deceased, legendary Whiteaker property manager) and Chinook. I understand Chinook purchased most of the Painter houses. I’ve been renting from Chinook since spring ‘21. They definitely curate more towards young professionals than students. Smaller, nicer places with fewer bedrooms. In the place I rent, the cost has come up a reasonable amount over the years. Maintenance has been a little high, but it’s an older property, and the maintenance manager is responsive, cordial, and the repairs have been made in reasonable time. I can’t overstate how much that means to me. The contractors they hire are always top-tier. Their properties go pretty fast. Like within hours of posting. The first place you apply for *will* get taken before they can process your credit/background check, but: they keep your name on file as pre-approved for any equivalent property. When you find another one that you like, you can email them directly, and your pre-screened application can be considered before unscreened applicants.

Experiencia negativa: Company only communicates via email. If you have any need to talk to them prepare to be burdened with a back and forth email thread. Also, more importantly, they will automatically begin charging you month to month rent after your lease expires if you do not explicitly state your intent to move out. Had assumed this would be redundant due to move out dates having been inked in the lease but as I’ve just found out, they will start charging you past that date by default.

Experiencia positiva: I put a maintenance request in and promptly received a response on a weekend! This is the kind of landlord everyone wants to deal with. There's a new guy managing and so far he's definitely an improvement. Still hesitant to give 5 stars but I will say it's more pleasant and less stressful to reach out when things need to be done around the house. Thank you Winter.

Experiencia negativa: What ever bad predatory things you can imagine...they are worse. Fool you to do business with them...you have been warned. 730 credit score never late on paying anything..retired veteran cosigner for single mom. Glad I paid with credit card and got immediate charge back

Experiencia fantástica: I’ve had a good experience any and all maintenance requests were done in a timely manor and the staff is really nice! I’ve had a great experience with this rental company!

Experiencia fantástica: Awesome experience. Love the people and how well they treat their tenants

Experiencia negativa: Most of these reviews are negative and I believe in transparency so I wanted to provide my professional opinion of my experience. The leasing response time was slow and took longer than expected. I do wish they were available for phone conversations as it would help eliminate so much back and forth and even raise some of these negative reviews. Upon moving in, there was ample things that were missed. Typically when it comes to renting once you find one thing you start looking for other things. There was ample cleaning issues, maintenance items and a pest issue. I filled out a maintenance request for these items to be taken care of and they took full accountability and were right on top of making things right. I feel confident that when a new issue arises they will take care of it promptly. I understand what it takes to make sure to get your deposit back as I have ample experience as a previous maintenance manager for a large property management company and I completed all the move out walks and was responsible for what people were charged for. Because I have owned multiple homes and for them to take accountability and swift actions during my move in. When I buy my next rental property, Chinook will definitely be an option for me to use to manage my properties. Thank you for being prompt. Edit 7/19/2023: The home that we moved into was very nice. And the beginning experience was rough as you can read above. I was hopeful they would turn around. However, paying $2,400 a month with poor service from landscapers, their third party maintenance team not communicating what work is being done or when they are leaving the house, they don't lock doors behind them after being finished, not cleaning up after a maintenance work order, and for them to take 3 months to complete maintenance work orders and still not even completed is absurd. I understand that they must get approval from the owners of the home for work orders to be approved. But, the huge lack of communication the Chinook Team provides to the tenant needs drastic improvement. Chinook team says one thing is approved and this is what is being done, and then the third party maintenance team says something different. Yard Care is provided in our lease and landscapers are here bi-weekly, and they still fail to clean up leaves, trim shrubs, etc. Today I had to mow the lawn, after landscapers were here yesterday because the landscapers missed strips in the grass. I should not as a tenant have to take care of the landscape if yard care is provided and in the lease. It is the owners responsibility when they rent a home out, to have it functional. Since being in this home, which appears newly remodeled, we have put in about 20 items that needed to be addressed. And it seems like they will do a little bit of work, but refuse to do anymore work until the next months rent is paid. Update: 6/13/24 Out of the year that we rented through them, they were never available by phone call. Strictly only email. Constantly received conflicting information. And the day we returned keys I asked for a move out walk. They declined. I asked why? The response was, “because we never have.” Which isn’t a good response. I then stated that it seems as if Chinook lacks transparency with the tenants and doesn’t care to have transparency. They tried to deny that the home (127 Knoop Lane) that we lived in was not dirty when we moved in. I told them that photos don’t lie. They had cleaners come back, but we were already occupying the home and they missed a bunch of cleaning items. Once I get my deposit back I will be writing another update. I would stay far away from this place. Management is rude and lacks professionalism and transparency.

Experiencia positiva: I don't really know all about the property management.

Experiencia negativa: Awful place to rent from doesn’t look out for there tenants rent elsewhere

Experiencia negativa: Terrible company! Does not care about their tenants! Don't rent from these people!

Experiencia negativa: Horrible company, horrible customer service.

Experiencia negativa: Absolutely do not rent from these people.

Experiencia negativa: Horrible rental company. I moved into a place with very old carpet. My neighbors in the condo next to me said the carpet was what was put in when the place was built in 1985. It was old. Upon move out i cleaned it from ceiling to floor and left the carpet better then when i moved in as i had removed the stains. They charged me 1000.00 to replace the carpet AND on top of that kept my deposit. They also increased rent on me as often as they could. Most of the girls in the office were snooty and rude for no reason as well. Never again.

Experiencia fantástica: Great property managers!

Experiencia fantástica: I have had nothing but pleasant experiences with Chinook! Anytime I need something fixed they are prompt. If I call they are kind and a pleasure to speak with. Winter and Chris have been the 2 so far I have had the pleasure to interact with. Thank you Chinook for renting to my family and always have a cheerful attitude. Edit: I have now rented from Chinook for 5 years and I still have nothing but wonderful things to say about them. I wish I could add more stars to their review.

Experiencia positiva: Positives: 1) friendly office staff 2) quick maintenance responses 3) awesome maintenance manager "Mr. Winter" 4) good properties 5) Negatives: 1) heafty security deposit 2) lots of paper work 3) bad landscapers 4) 3 stars for now, we'll see how it goes the longer I rent from this company. Pretty happy so far.

Experiencia fantástica: We have rented from Chinook Properties for over 10 years. They are professional and the people in the office are really, really nice!! They handle their business. It's so much easier to deal with folks that care about you and your needs!!

Experiencia fantástica: Recommended by a friend with experience, we found that Chinook is everything and more a property owner needs from their management company. Communication? Rapid, detail oriented, concise and personable. Problem solving? They're on it. Accounting? Their monthly and year end statements are professional. Our accountant loves it. We were new to the landlord game. Painfully naive. They were golden. When we were getting the inspector’s report at a second property we were thinking about purchasing, they drove out at our request and gave us their opinion on its rentability. It was a tremendous help. Our friend said, “A good property manager makes your life a breeze.” Our rental owner's life is breezy. Also, Chinook is no faceless mega company. They are a modest sized local outfit. Bethany, Sam, Greg and Winter work it as a smoothly running machine. Many thanks.

Experiencia fantástica: I am very pleased with Chinook Properties. The staff is responsive to my inquires, the accounting system keeps detailed records of costs and revenue, the properties are promptly rented, and tenant concerns are addressed in a timely manner. Overall, Chinook Properties is an efficient, effective property manager.

Experiencia fantástica: Chinook keeps me well informed about my properties. I am an out of state owner, so this is important! They are pleasant and professional. I've used them for four years now and am very happy with them.

Experiencia fantástica: I have been a owner-client of Chinook Properties since 2005 and I can’t recommend them more highly for their dedication to their clients, their quick responses to concerns or questions, and their professional and positive attitude.

Experiencia fantástica: As a first time landlord, we felt as though I needed some assistance in managing the details of the the single family dwelling we are renting. Although we approached the endeavor with some trepidation, that feeling has been unfounded due to the terrific work of the people at Chinook Properties. They have been helpful, responsive and acted quickly and with fiscal prudence, whenever there has been an issue. I can't really say enough good things about the services we have received from the folks at Chinook. I recommend them highly.

Experiencia fantástica: I used to manage my own rentals but the combination of confusing new laws and a difficulty in getting contractors to do repairs in a timely manner sent me looking for professional management. I have been very happy with with their service.

Experiencia fantástica: Chinook has been taking care of my property for years. They respond promptly. They address problems if they arise immediately and are super courteous. Very happy to be doing business with them.

Experiencia negativa: Absolutely terrible office staff, I don't know where they find these people, but they do not want to be there and help customers. Very arrogant and condescending for being so young and inexperienced. Do not use this place, you will get nickel and dimed and waste a lot of your time for nothing.

Experiencia negativa: This is the worst rental property company I’ve ever interacted with in my 10+ years of rental history. We rented from them for two years and they performed 5 inspections on our house during that time. It felt very invasive and I always felt like I was being watched. I was also made aware that the property owner lived a few blocks away and would drive by the house to check on it periodically. We got notices when our schedules would get busy and the grass got too long. We had a pipe burst because the property company used plastic outdoor spigots and they cracked in the sun. I busted my behind for two days to make sure the house was clean when we moved out and still got slammed with a $230 cleaning fee for cobwebs. I’m sorry, but I know those cobwebs appeared after we moved because it’s a country house near the river and they practically appear overnight during the summer months. They just nickel and dime you and act like they have a right to come into your home whenever they choose. I will never rent from them again, nor would I ever suggest them as a property management company to anyone else in Eugene. The rent might be cheap, but steer clear!

Experiencia fantástica: i have dealt with my fair share of property management companies in Eugene and usually it's not great, but Chinook and specifically Winter at Chinook has gone above and beyond to deal or help mitigate any issues we have had as soon as they pop up. Winter seriously is awesome and deserves all the recognition, give that man a raise!

Experiencia negativa: I've been calling this office for like four days now and nobody answers I wonder

Experiencia negativa: They are untrustworthy, they do not respect their agreements, they do not respect the law, and if this company closed tomorrow Eugene would be so much better than it is today. In my opinion they constantly broke the law by entering the property without or outside of stated 24-hour entry notice, none of which were anywhere near emergency situations. They harassed me with attempts at eviction which were based things they wanted me to do to the grounds which they themselves hadn't done when I had moved in. When I left, they kept close to 65% of my $2,500 deposit due to claimed breakage of things such as light fixtures which were not broken. They also claimed that some light sweeping took close to 15 hours to complete through the "professional" cleaning service they hired. Further, I couldn't even speak to anyone over the phone until about 1.5 months before I moved out and once I did, I kept getting conflicting information about issues and move out procedures and the staff was downright spiteful. Early during my lease they tried to evict me for having a service animal by texting me late at night and only backed down when I told them that I wasn't scared of them and would be happy to take them to court over this attempt to violate federal law. This company has perfected the art of being bad landlords who are more interested in raking in the dough while doing the least possible to ensure the space is properly maintained as the lease and law require. I know they've responded to other folks here, I've been in touch with some of those so I wouldn't be surprised if they respond to this review with even more lies.

Experiencia negativa: Application fee is non-refundable, even if they haven't processed your application. Don't waste your money here.

Experiencia fantástica: As the owner of rental properties I sleep more soundly knowing that Chinook is managing my investment. They keep current on landlord / tenant law so that I don't have to. They give me good recommendations about fair market value based on current trends in the rental market. They are good about touring properties and staying on top of maintenance. They are extremely professional and fair to their tenants, which is also important to me. In short, there is no one else that I would trust to manage my rentals more than I trust Sam and his team at Chinook Properties.

Experiencia negativa: Awful, soulless cockroaches devoid of humanity

Experiencia negativa: Chinook is proving to be a terrible company for our community. Their income requirements are so sky high they make it impossible for hardworking local people to get a place, even on a shared lease. These kinds of policies actively contribute to homelessness in the area, as many rentals that should be accessible aren't. If you're coming from out of town please be aware of how requirements by rental companies compare to the local wage and help support the local community by not renting from them. Thank you!

Experiencia negativa: Be careful and read all recent reviews of Chinook before giving them your non refundable $40 app fee. They recently changed their income requirement so that instead of the total household income, they expect each person on the lease to make ×3 the rent FOR THE WHOLE HOUSE. No matter how many people are on the lease. They literally won't accept you without a cosigner unless you and your roommates each make 7k or more per month, and the cosigners would need to prove that much too. Absolutely crazy, people are homeless trying to get homes right now and they won't let normal people with good rental history and credit scores find a place. It's messed up. And on top of that they say that they have had bad experiences where tenants leave the house without notice or without paying but that what a security deposit is meant to be. Its one thing to make policies to secure the money and be safe. Its whole another thing to make policies where people pay administration fee and put effort to arrange all paperwork only to get rejected. Controlling many of the houses, these policies will soon create more homelessness in the town.

Experiencia negativa: I have never in my life heard of my such thing that normal working people had to all make 7k a month have a co signer there is no way the average single person could afford such rent with out roommates some rental properties would take 3-4 tentates. 40.00 Deposits are not given back even when nothing was ran. I have friends and loved ones who have been forced to be homeless because of how poorly this company runs it's business. I pay less in my mortgage. I understand that prices have to go up but to make it more than less affordable. My heart hurts for the average income. Not everyone has people in their life to consign either but if their credit and rental history is above average and make rent on time. No one should be force out of their home or unable to find a place to live.

Experiencia negativa: This place is absolutely horrible to local residents and wildly unfair. They make it to where it's basically impossible for those that are not rich UofO kids to rent from them. That's so many properties in the area that are unavailable to regular residents, that aren't just visiting college students that come and go and provide almost nothing to the town/state. They are actively apart of the problem when it comes to homelessness in the area.

Experiencia negativa: Terrible company. Insane rules for income vs rent. This place is only for rich kids who's parents can pay for everything, not normal hardworking people.

Experiencia negativa: From stories of student friends trying to find housing in Eugene when there's a shortage it's audacious to ask that each person on a lease make ×3 rent for the entire household. The option of having a cosigner isn't viable for all students either. That combined with low customer service standards isn't a good look.

Experiencia negativa: If I could give less than a star I would, I can't believe the audacity of the owners, I can't even begin to explain how awful this property management company is.

Experiencia negativa: Chinook has changed their policy to only cater to wealthy tenants. If you want to live with roomates they expect you to make 3x the rent of the entire house, not the rent you'll be paying. So even though the room in the 4 bedroom costs you $700, and you have a 800 credit score and bring in 6k a month, unless you make 3x all your roomates rooms also (around $8,400 a month) tough luck.

Experiencia fantástica: I’ve rented through multiple different property managements around Eugene who all seem to try and take advantage of students, but Chinook Properties is the first I have nothing but great things to say about! From the application process, moving in, and maintenance requests they were nothing but incredibly helpful and kind. Thank you to everyone at Chinook Properties, I loved my time renting with you

Experiencia fantástica: I am a new tenant and have been very happy with them. Very grateful for this office full of wonderful people!

Experiencia negativa: If I could give zero stars I would, do not rent from these people! They will cheat you out of you deposit after kicking you out for no reason! The worst experience ever!

Experiencia negativa: Very unprofessional and slow. Wastw of $50 for someone to not help you at all.

Experiencia negativa: There office is always closed, you can’t talk to anybody person to person and when you call nobody picks up, you are forced to leave a voicemail and they don’t even call you back. They message you and ask you to email them back and when I summit maintenance request they go in answered.

Experiencia negativa: They never fix anything correctly. Takes atleast 3-4 emails back and fourth to get some kind of help. Thank god we know the property owner…. We just ca them when they don’t take care of the property. I would never let chinook help run one of my properties. Very unprofessional.

Experiencia negativa: Ive been checking property Management websites quite frequently, several times a day. As soon as I saw a home pop up on Chinook properties I went for it. It was the perfect home for my family we met all the criteria. We filled out the application and paid the fees. I tried to call but the voicemail informed the callers that they do not check their voicemails and if you leave one they will not call you back. They only reply by email. I sent an email letting the property manager know that we filled out the application and paid the fees, I wanted to know about where we were in line. The next night, instead of getting a phone call, I got an email saying that because my application was "incomplete" and we didnt meet the income requirements, we were denied.. the rent on this property was $1,850 and you have to make three times the rent. Between my husband and I we make about $7,000 a month. That is more than three times the rent. Also because our previous landlord of 10 Years only has a phone number, no email (he is an older gentleman) our application was deemed incomplete. And I was informed they would be keeping our application fees. My question is if you saw that the application was "incomplete" why would you go through with everything else and keep our money? I feel scammed. ***UPDATE!! I see the owner replied to my review, and I appreciate that. BUT... As soon as I got the email that my application was "Incomplete" I immediately resent over my and my husband's income verification, again equaling close to $7,000. And explaining that my previous landlord does NOT have an email account, and provided again his phone number.. I also Saw that the property was removed from the website. And my application fee Was taken and not returned.

Experiencia negativa: Atrocious. This company is a leech and should be visited by the BBB. Also everyother leasing agency is open. Covid isnt over, but for christs sake open your office so people can actually get ahold of you. Y'all got some lazy people working..

Experiencia fantástica: I rented from Chinook for 5 years and just purchased a home. I wanted to share my experience. I always found the staff to be responsive and address all of my issues. I've read some bad reviews for them, and I think that some situations are doomed to fail. It's not a reflection on the staff of the property management company. You sign an agreement, and both parties exist under the guidelines of that agreement. They were always extremely fair.

Experiencia fantástica: Nice friendly staff

Experiencia negativa: This company makes promises they don't keep. They look for ways to cheat you out of your security deposit refund. When you call them, you get an answering machine that tells you that everyone is working from home due to Covid and that you need to leave a message. I emailed them about a charge for "chimney cleaning and inspection" for $95. I NEVER USED THE FIREPLACE IN THE TWO YEARS I RENTED THE DUPLEX. When I wrote to them about the charge, showing photographs of the decorative lighting faux fireplace I had put in there, a unit I have owned and used for over 5 years, they have completely ignored my email. I have gotten no response from them. As for unfulfilled promises. Not long after I moved in and complaining about the drafty windows with broken screens, they first told me that they do no repair the screens, that it would be up to me to do. So, I used duct tape to seal them. A few weeks later I received a call from their maintenance coordinator who informed me that someone would be out within a week or two to measure the windows, since the owner had decided to replace them. (These windows are aluminum and are not well sealed). No one ever came to measure and two years later, the windows were not replaced. When the fires were raging in the summer of 2020, the smoke from outside the unit would seep in through the living room windows. It became so unlivable that everyone who lived in our unit had to leave town for two weeks. Despite creating my own filtering system to clean the air inside the unit, boiling water to create moisture, the smoke kept seeping in, even after putting duct tape on the worst of the windows. I did not bother to contact them yet again about the window issue because they did not care enough to follow through with replacing them. Because of these drafty windows, the heating bill, including water, sewer, and storm drainage during the winter months, from November through February, were consistently close to $500 a month FOR A TWO BEDROOM ONE BATH UNIT. The pictures below show how after two days of using this make shift filter the smoke in the air was entering the home through the drafty windows. I would probably not have posted this review here if it weren't for them keeping $300 of the security deposit and charging me for the ridiculous CHIMNEY cleaning and inspection fee of $95. If you are considering renting a unit from this company, you seriously consider working with a different company. Just look at all the negative reviews they have received.

Experiencia fantástica: I am in a unique position with Chinook Properties. I have been both a renter through Chinook and a property owner. They had been my property manager for 15 years for a studio attached to our home and also,at times, for the main part of our home. We also own a duplex that they have manged for 7 years. In 2013 we moved to Southern California to explore and consider a permanent move there. We decided to return to Eugene and since we had rented our house out for a year we were in the position of needing to rent for 9 months. Things worked fine for us while we were out of our property-both as renters and owners. We had left fairly suddenly to SoCal and couldn't get our house up to snuff before leaving. There were several things that needed to be taken care of for our renters and the property manager handled everything to their satisfaction. I have always found that to be the case with Chinook. They have acted promptly to my requests as well as to those of the renter's. Their contractors and handymen have done good work and at rates that were often below expectations. Turnover has been low which tells me that the renters are satisfied. That's ideal for me as an owner as well. I am out of the state now and continue to depend on them.

Experiencia negativa: It's extremely hard to get help with the application process. This company relies heavily on the website and doesn't have the personal presence I've seen at other property management places where I've applied. Unfortunately, I wasted money and time trying to begin the rental process for what could have been a very nice home for myself and my son. Be aware that there are hoops to jump through and rejection without a refund is likely.

Experiencia negativa: Not real open about waitlists or vacancies

Experiencia negativa: Listings state only 2 applicants per property accepted. They still took our application + fee only to be advised we were 3rd in line. Refused to provide a refund despite the fact they took more than 2 applicants for the property. Requested to bring attention to management and received no response or support from team members.

Experiencia positiva: got me an okay place to rent but all the appliances need to be replaced, we will see if they replace them...

Experiencia negativa: Renters beware. This property group will evict you with no cause. Trash.

Experiencia fantástica: Rented with Chinook for 5 years and was the best rental agency I’ve rented with this far. Lots of bad reviews, but I wonder what the reviews of the people leaving those reviews would be like. Chinook was super quick to repair issues. Take care of the house and pay your bills, not a singe issue. Whole deposit was returned. Just bought a house, but would rent from them over anyone else. Especially Bell.

Experiencia negativa: Chinook is god-awful. Maintenance requests not responded to. Security deposit refund was $170 out of $2300, with $1000 charged for "patching up." Zero respect for tenants. Avoid if at all possible.

Experiencia positiva: 0K, they react fairly quickly. Just very bossy and overbearing.

Experiencia fantástica: I rented from them for three years. They were very easy to communicate with: fast responses on text and email. Anytime there was something wrong (like an outlet not working, problem with heating, muddy driveway, light fixture malfunction, stuck garbage disposal) they were very quick to get the problem taken care of EVERY TIME. The home I stay is beautiful and well taken care of. Chinook was easy about adding people/removing people from lease. Always clear and professional communication and never made any sneaky changes to lease. I hope to rent from them again in the future - best landlords any of my roommate's and I have ever had.

Experiencia negativa: FLEAS FLEAS FLEAS! HOMEOWNERS STAY AWAY! RENTERS STAY AWAY! We moved into the house over the summer and shortly after that all of us became covered in flea bites. They didn't believe us and refused to pay for it for an extended period of time. Finally, they got some guy over there and he destroyed are place with chemicals; it smelled for days afterwards. After having no idea where the flea's came from we ended up talking to the previous renters and they said the same thing happened to them! Apparently, it came from the homeowners dog! Chinook obviously knew this when we contacted them, but didn't tell us and tried to play it off like it was our fault. On top of this, I got our security deposit back at the end of the year and they had charged us for the extermination! On top of this, they came and fixed out sink which had not hot water, and it broke again a week later. No hot water in kitchen sink for most of the time we lived there. Also, most of the lights went out in all the rooms throughout the time we lived there. It was pretty annoying having to call them every couple of weeks to fix lights unless we want to pay for it ourselves. Oh and our house got robbed and they didn't do anything about it. Lost $1000s of dollars worth of stuff. They didn't worry about collecting our keys at the end of the lease, so someone could easily do the same to the next tenant. Overall, just a horrible horrible horrible company. STAY AWAY! HOMEOWNERS DON'T USE THIS SERVICE! RENTERS STAY AWAY!

Experiencia fantástica: Very friendly and helpful, definitely recommended

Experiencia positiva: I am a senior citizen on social security. I have a job as well. I submitted my application and $40 and got a response that my social security could not be counted as income because "I cannot consider the screenshot you submitted for your SSI as verifiable income as it does not indicate the duration you will receive the funds, therefore we would also require the cosigner for income not meeting or exceeding 3x the monthly rent." I asked for clarification and got no response. I posted a review here, and the owner saw it and contacted me and apologized for the mistake, saying they usually require the benefits letter. I still don't understand the logic, as the original refusal was about the "duration" of how long I would get Social Security, which just about everyone in the U.S. knows never stops until you die. The owner gave me back my deposit.

Experiencia negativa: Just eww. Never rented from them but every person I know that has regretted it.

Experiencia positiva: On the plus side - Repairs were done promptly. One plumber even came out on Christmas day when we had a pipe break. We got the majority of our deposit refunded to us when we moved out. On the negative side - Repairs were done as cheaply as possible or not at all if they could be avoided, which caused more frequent need for repairs. The pipe that broke over Christmas had been "repaired" multiple times before it finally broke. You can expect regular rent increases. Our last increase was $95. We also had yearly inspections, inside and out. Overall, we were treated fairly and they took care of the basic needs of the property.

Experiencia negativa: Rude staff.

Experiencia fantástica: I have had zero problems with Chinook, and I rented from them for about 2.5 years. They are friendly when you stop by the office, speedy in maintenance requests, and fair financially. I’m not sure what could be improved in this housing transaction, and I suspect that those who leave negative reviews have simply not followed the clearly defined rules they agreed to follow when signing their leases.

Experiencia negativa: Spent 4.5 years in this house and my parents spend the 4.5 years prior to me. Both of us were evicted with 60 day no notices right at the 4.5 year mark. We were not squeaky wheel tenants, rarely requested service and ALWAYS paid rent on time, it's almost as if they don't want to keep good tenants. Both times the property was re-listed for more money instead of just raising the rent while we were still there (they just re-listed the property for $100 more than we were paying... ALL of that work to move out, find a new place, clean this place all for $100. We spent WAY more getting out than if they just would have asked us to pay more). This company is a joke, only gave 1/2 of my deposit back with very vague explanations as to why they took so much of the deposit. We spent a whole week making the house spotless (better than it was prior to moving in) and when I reached out for a more in-depth breakdown of what they spent the deposit money fixing, they went silent. DO NOT RENT from these people, they WILL uproot you in 4-5 years.

Experiencia negativa: Worst most unprofessional company I have ever worked with. Took them over a year to fix a rotting fence. Never called me back in a timely manner about this. My house was broken into by a crazy stalking ex boyfriend thats a felon and I needed my locks changed so my things and I were safe. They never called me back or changed the locks. I was in the hospital and communicated with them about this and they still tried to evict me and take me to court. All of my things were out by the end of the month at midnight not even qualifying for eviction. I always paid my rent on time and was a good tenant. They had a lot of nerve to do all these horrible things to me. I was left to pay a lot of money in court costs because in the hospital and didnt come to court hearing. I told them all my stuff was out and key was dropped off. Truly evil people. NEVER RENT FROM THEM!!! Find a respected professional company instead you wont regret it.

Experiencia positiva: We rented from chinook property for 2 nearly 3 yrs. The staff was polite and friendly. At the time I was a stay at home mom homeschooling my kids. My husband was the only one working. They were polite in working with us throughout the application process. A month in to renting my husband lost his job and they were patient with us as he worked to find a new job. They were quick to respond to our maintenance requests. As is expected each adult and any on over 18 always has to fill out their own application and pay the processing fees. This is standard and the same no matter where you rent. As with all landlord companies they have some properties they own and other properties they manage for the owners. The property we rented was managed but not owned by chinook. And so we had to wait for the owners to respond to the landlord's request to be allowed to fix the problems we asked to be fixed. Fortunately the owner was a wonderful lady. Now our house was still under repairs when we moved in, but that was because the landlord was trying to get the house ready for us on our short time frame that we needed to move. And they scheduled times for them to finish the repairs they were doing after we had moved in. I had service pets for ky kids with autism, adhd, and other medical issues. They were great in helping me know what I needed to get from the doctors for our rental approval for our pets. They were great. We wished we had of found chinook Property Management when we first moved to eugene instead of Emeralds.

Experiencia negativa: Our initial experience renting with Chinook was alright, they got us into the place we wanted in a timely manner. The property was poorly maintained (i.e. Half of the lights dont function, the yard had been an obvious homeless camp, walls and floors hadn't been properly cleaned or maintained, and the fence was rotting.) But we are easy tenants, we never complained and always paid our rent on time. My 2 star review stems from the fact that their operations make it seem as though they do not want to KEEP tenants. After 2 years, we wanted to move into a different Chinook property because the current one we are in is in a heavy transient area and we are constantly dealing with people leaving needles in our yard, breaking into our vehicles, and stealing our outdoor belongings on top of the fact that the foundation is starting to sink. When we asked how to go about that process they stated their policy would require us to have a 2 week period where we would not have a place to stay, we would have to be moved out of our current home and wait for paperwork to process before we could be in a new unit. How does that make any sense?

Experiencia negativa: My wife and I looked into renting a property from here, but they count couples applications separately and don't take the families income into consideration. They want each person over 18 to prove they can cover the costs on their own, even though a married couple will be renting. Very disappointed in how their staff handled the discussion and saw clearly the "curt" responses repeated in the reviews here.

Experiencia negativa: Hmmmm

Experiencia negativa: Chinook property management, does not clean there houses before they put them on the market. We got the key from there office and went to look at the house, the carpets were molded, the bath tub had soap scum from the last couple that lived there. When we got back they said they would clean the carpet but not replace it or let us replace the nasty molded carpet. "Slumlord" the carpets have not been replaced since 1970

Experiencia negativa: I called to view a property, I’m from 2 hours away, and I was told that I had to apply to the property before they would schedule a viewing. The person on the phone was very rude and refused to let me speak to the manager, claimed they were all in meetings. I was also told, that they don’t accept pets, even though I told her my sons dog is a service dog, registered and all. That is against the law. This is not how you run a business and get renters.

Experiencia fantástica: Renter friendly with great service

Experiencia negativa: I will mirror what many others have said about poor experiences dealing with management. I communicated with a woman named Abbigail who was not only unhelpful, but discourteous. She was not willing to work with me in any capacity to allow me to place a deposit on a property before viewing. As I am writing a thesis in Atlanta before moving to Eugene, the lack of flexibility and transparency in this policy was not appreciated.

Experiencia negativa: My son and his fiance and two children just received a 30 day no cause eviction after roughly 5 months in a house , causing them to have to find another place ,not to mention this happened the very next month after a service animal was allowed . So I would imagine that they will also lose their deposit for cleaning . Which is not easy to come up with in one months time . The notice came hours after rent was paid for may rent. Kind of scandalous if you ask me. But for a college town this is the norm ,as they can probably get more rent from a student. I feel no-cause evictions should have to give a 60 day notice to better accommodate a proper relocation. Since it's a no-cause the property management should garentee a rental reference for another land lord and not be rude once the paperwork was delivered.

Experiencia negativa: The women at the front desk could use an adjustment in attitude and customer service. We asked about co-signers, and they said "we'll run your applications, and let you know if you'll need a co-signer." After several weeks I call to see how our application were coming, and a woman answers telling me that the house we applied for had been rented. She pulls our files, looks over them, and tells me that because we have no rental history we'll BOTH need a co-signer, no matter what property we apply for! I explain that it would have saved a lot of time had they told us this from the very start! Edit: A reply a year later! Seems about right. And full of the same attitude we experienced at your office. Now that's how you reply to a review! We explicitly mentioned that we were first time renters when we dropped off our application, and that was the answer we received from your office, which is why I felt compelled to write this review. Instead of trying to place blame, you could have simply apologized -- not for my 'difficulty navigating the application process' but for the poor customer service experience. Adjusted to a one star review.

Experiencia negativa: They don't call back after leaving a message

Experiencia negativa: They have competitive rates; but their responses to tenant maintenance requests are neglectful. We will be renting from CCPM from now on. You’ve been fore warned

Experiencia negativa: Really hard to get a hold of someone on the phone. When you do get a hold of someone they are quite curt. They also ask for a 60 day move out notice which can be difficult to accommodate considering most rentals aren’t available but 1 month from when you need to move in.

Experiencia negativa: Rent from an independent landlord and know your rights.

Experiencia negativa: They do not answer emails or calls. They don’t like you going in to discuss anything with them. They overcharged us after we moved out, said they would remove the charges, have not removed them (4 months later), and have not contacted us back despite MANY attempts to contact them.

Experiencia negativa: I had my girlfriend pop into the office to check out a key so she could view a property we were interested in. Turns out I had made a mistake and the property was still occupied, which I'd have known if I'd more thoroughly read the original listing. Oops, my mistake. However, the woman in the office told her that if we submitted an application and were approved, we could set up a viewing. This seems like a pretty clear red flag, seeing as the application fee is non-refundable and only valid for 6 months according to their application guidelines. Thats a pretty sketchy business practice for a company that claims to not rent sight unseen, and would certainly have been sufficient grounds for me to not rent from them, but probably not sufficient grounds for me to take time out of my day to review my experience on a public forum. But then the woman in the office took it upon herself to casually, without any prompting, remind my young-looking, college graduate girlfriend that they didn't allow co-signers for that property. On the surface, that sort of patronizing behavior is extremely disrespectful and has no place in a professional setting. However, given that we were looking to potentially rent a property from them, I don't feel comfortable paying someone a non-refundable application fee when I cannot be certain their screening process isn't as agist as their office staff presented itself.

Experiencia fantástica: I had my 30 day notice put in before having a move in date. I called Chinook in the last week I had to look for a home and asked if the property was available and verified I'd be first in line. I applied and got a response back in an hour. After it was all said and done (I had all of my information gathered to save time) they were able to help me find a home on short notice and that is a rare accommodation. I've had nothing short of a professional experience with this company.

Experiencia fantástica: So, I read all of these reviews prior to ever doing business with chinook property management. I was nervous because there are a ton of bad reviews! My family and I are moving from Utah to Eugene and have found a great home through Chinook. Here's how it went down: We applied online late at night. I made sure to submit every document that was required. First thing the following morning, our credit reports were pulled. We were then contacted very quickly and informed that we were second in line for the property. Seven days later we were contacted again letting us know that the people who were first in line did not complete the application process within seven days, and we were now first in line for the property. We were asked to submit a variety of documents, which I did in a timely manner. Because we live out of state, we waited for the application to be totally 100% approved before heading up for a showing. The gentleman who gave us the showing, Sam, was very polite and professional. We did note that the listing stated there were two bathrooms, when there were in fact three. We were delighted about this, but probably would've been really unhappy if there had been less bathrooms instead of more. That same morning we went and took a deposit to the Chinook office. Again, everyone was polite and professional. We move into our new Oregon home at the beginning of July and feel very good about working with Chinook. My impression is that these folks are quite busy managing properties. Most correspondence will be done via email. Leianne is thorough and to the point. Sometimes I think people misconstrue a "no nonsense" attitude as unfriendliness. She has answered all my questions extremely quickly and without "fluff", and she was very nice in person. It also seems very clear to me that they have a lot of guidelines regarding the application process. So as long as you are following the very clear instructions that they have laid out, there will be no problem. Don't call them asking if they got your application. When you do call their offices, the voicemail message is very clear about this. Probably they just can't deal with floods of phone calls when they have other tenants and properties to deal with. If you are first in line for a property you will know immediately and you will have a certain amount of time to follow through. I guess I understand how somebody could have a bad experience working with a property management company, again, because of all the rules and requirements. The people in the office have to work under these rules just like tenants do. So be understanding. If there is something that goes wrong with your application or something else negative happens, their hands might be tied as to what they could do and it's not their fault. Hopefully if that were the case, Chinook would at least provide some empathy and apologies that it didn't work out. I really don't know because everything has gone so smoothly in our situation. In my own work experience, I have found that a little customer service does go a long way, even if it is just to smooth out a situation that is gone badly. So it sounds like for some people reviewing, this would've done the trick. So that's my opinion. I plan to maintain updates of my experience because I worry that this place is getting a bad rep undeservedly. And if you're reading this because you're moving to Eugene, we will see you there…its of the greatest places on earth!!! At least....we hope so!

Experiencia fantástica: We came to Eugene to view a house through a different company and it was an AWFUL experience. On a whim we decided to stop by Chinook Properties and I am SO glad we did. The ladies in the office were so friendly, professional and helpful. It was truly the BEST experience in meeting with a property management company. I am beyond excited that we will be our property managers.

Experiencia negativa: Made it all the way through the application process, was told we were first in line for a place then instead of them spending the extra time to stay late they told us to go check out the house on our own with the current tenant. Then after two days of trying to get ahold of Leanne, she finally emailed me asking how she can help with some of my concerns. I asked about the bad ratings and reviews and what her company is doing to fix these issues. Well its been two days now with no response. This company does not care about you! They're just looking to collect.

Experiencia fantástica: Leianne has gone above and beyond her job helping me get into a place. I wanted to make sure that she got a positive review because no one writes positive things about people only negative. She is a very kind person be nice to her she is just doing her job.

Experiencia negativa: Soo incredibly unprofessional. This place needs to be closed it makes a bad name for Eugene Springfield area. We applied for a place online after calling several times over the course of 2 weekes...trying to communicate with a human at the office to no avail we didn't want to lose a opportunity on a house so applied. We have blemishes like everyone else we were calling to see if our blemishes could be worked with, you know explanation with proof of our circimstaces. Paid 40 per person 3 apps go in. They deny us. Yet no one calls us no one talks to us ever I have court paperwork to verify our situation and not one human talks to us? I have a co signer and a gaunter and no one talks to us. They stole our 120 dollars denied us 2 hours after paying. I had to drive down to Eugene and go to the office because 3 weeks no one picked up a call or called back...oh boy what a JOKE these women where so RUDE so rude she was pissed she had to do her job like pissed she had to get to go to another computer to look something up. The phone just rang and rang while I was there. This sloth of a staff couldn't be bothered snapping there "RULES" to me about phone calls and emails. I guess I got saved from doing business with POS place. I reported them to BBB seems I'm not the only one. I will be going farther in complaints to the appropriate bureau when I complete my move. This company is out to get app fees and turn overs they aren't in it for the community. It doesn't hurt to have customer service even if you couldn't help your freaking attitude makes you a douche! Ps I went with a better rated property management try fullhouse or northwoods so much nicer to work with at last they do their job and aren't thieves.

Experiencia negativa: They are incompetent and plain old mean. I should say I got my full deposit back from a previous rental, so the text to fallow isn't about being swindled. for example I spent 2 hours in their office trying to get a condition report to them, which was way more of a challenge then it ought to be and while there I over heard some of the most poisonous, judgmental talk from the staff about their clients. I couldn't discourage using their service more. they are difficult, mean and expect you to be grateful, when they are getting a sizable portion of the home owners revenue, your hard earned dollar.

Experiencia negativa: Unlike virtually all the other comments here ( based a one-time experience) as a tenant, I have suffered with Chinnook's piss-poor service and callous office staff for nearly SIX YEARS. (my out-of-town homeowner, finally citing Chinnook's "hands deep in her pockets" ) at last had enough and dumped them, earlier this week. My comments now address the most recent, but alas, typical, interaction with Chinnook, as a renter having had an urgent repair need. (plugged drain preventing use of my kitchen sink.) I first reported the problem ATTN: their maintenance person, Bethany, on a Thursday, through the maintenance portal on their website, as per their request, rather than by phoning in. I asked the matter be attended to Thurs afternoon (using their key, as I'd not be in) or Friday AM- when I would be at home. NO ACKNOWLEDGEMENT OR RESPONSE. I Called the office mid day on Friday, noting the upcoming weekend, and my urgency. NO ACKNOWLEDGMENT OR RESPONSE. On Saturday I called the "after hours" or urgent maintenence ("Jackie" - a volatile personality - ) and made the mistake of noting I'd already reported the problem as opposed to pretending it was a new issue. Upon hearing that the problem had ALREADY BEEN reported, Jackie REFUSED to do anything saying I'd be "contacted on Monday." (not done) ON Tuesday (5 days after first reporting the problem) I got an email from Chinoook advising me they were no longer handling this account! NO REFERENCE was made to the repair need. I'm 77 years old and I hope the reader would not wish THEIR grandpa (or anyone else) having to carry dirty dishes to the bathtub to wash - for up to FIVE DAYS! In the interests of my time, and space here, I don't detail any of the prior, maddeningly similar problems of NON RESPONSE and SLOW SERVICE, particularly on urgent needs. Here's the way it works at Chinnook: the office/maintenance staff are rude and non-communcative; don't follow through. When I've gotten pissed off enough to directly reach one of the two owners, I get sincere sounding apologies. But after awhile, Apologies "don't cut it!" The bottom line? THESE PEOPLE DON'T CARE! If I could report these people in a way to demand MORE ACCOUNTABLITY than just via a post like this, I would. Chinnook's got a lot of properties, so they'll get business anyway, despite poor reviews, but if you value your blood pressure and emotional wellness once yo've made that rental commitment; Don't buy in now, then get frustrated whenever you have a maintenence need: take YOUR business - elsewhere! PS:This local business does not deserve even the minimum one star. I'd give a "minus one" rating here, if I could!