Associa Sierra North

Experiencia negativa: The employees of this company are rude and condescending. They will take money and give violation notices, but will do everything to not assist renters, home owners, or businesses. This company is terrible and no HOA should ever use them.

Experiencia negativa: Horrible billing processing. Allowing for overbilling and inaccurate charges! Have addressed several times, this company will not allow for clean reconciliation of ALL charges. This is a huge problem!

Experiencia fantástica: There was plenty of parking on this day, Nov 11 2025. Area is easy to find. Building is clean. My wife went in while I waited in the vehicle. She was greeted, said had no problems getting our concerns addressed, with possible solution to prevent further issuses. Will follow up later to confirm.

Experiencia negativa: Communication is absolutely terrible and there system is very out dated, we live in a digital age where email and texting is crucial, yall can do better

Experiencia negativa: I have tried 10 years to get my name and code on the call box with no success

Experiencia positiva: Pay free at location, "no added 10 dollar processing fee" as their website affiliate adds. No required mail check to out of state location.

Experiencia negativa: We have been homeowners since 2015. Since our HOA has started to be managed by Associa, things have got really worse. We have had 2 raises in dues yet our services are less and problems linger. Back in April 2025, we all raised concerns about broken irrigation pipes. Cases have been closed multiple times regarding the problem without any resolution. No one communicates with us and they straight ignore our requests. It is now September and the irrigation system is still not working. We experience either floods in some areas or no water at all like outside my house so all is burnt. A neighbor themselves had to fix the pipes. Just like in another comment, trees took months to be trimmed, trash around not being taken care of. We have a shed door waiting to be repared by Associa and their “selected vendor”. It has now been 2 years. Units need to be repainted, still waiting … Associa only wants to do touch-ups on units painted 9 years ago…Very bad company to hire to manage anything. All we witnessed from our unit were dues raised and a neighborhood going down. Not sure what they do during the day. Impossible to reach anyone to communicate live.

Experiencia fantástica: I am acknowledging Alisha Hatch, Community Manager at Regency at Presidio, for her continued success in solving any issue that I might have regarding my home. Alisha demonstrates professional commitment to her tasks and has been a caring personality.

Experiencia negativa: I am a home owner who has the unfortunate experience of having an HOA managed by Associa. The employees here are rude, lie, and lack any attention to detail. I asked for an approved colors list for exterior pant schemes in February and they told me they do not have the "new one". I asked if they could send me the previous one. They completely disregarded that question and told me to submit the colors and they would be approved. Come March 13th, I submitted  the paint samples with paint IDs, the signed architectural improvement document with my neighbor signatures, and a photo of the paint on the trim, door, and body of the house. Keep in mind that the colors we submitted are neutral browns and whites (so very safe normal colors). I then was asked to submit a physical paint samples because they said it is "more efficient". No problem, I submitted them Monday March 17th. I was told if they were dropped off before Thursday March 20th, I would have an answer Friday or by Monday March 24th at the absolute latest. Well, now after 26 emails back and forth and 3 phone calls later talking to 3 different employees, still no answer. I wasn't informed until the following week after the samples were supposed to be reviewed that the physical samples were mailed to the board and never made it to them in time. How is this efficient? I first had to drive completely to the other side of Reno to drop the samples off, then some employees has to physically mail the samples to the board, then the board has to receive the physical samples to vote on them.The most frustrating thing is now the same employee on my initial correspondence is telling me that the board of the HOA needs information on where the three neutral paint colors go, (trim, body, accents) which was already included in my initial correspondence on March 13th. Also, if my neighbors already signed off on it, what's it to them? You are supposed to be working for us, the homeowners.. I hate to feel the obligation to leave a bad review and do not usually do this, but this has been the most inefficient, time wasting, and frustrating bureaucracy that I have dealt with. If I were this bad or inefficient at my job, I would be fired immediately.

Experiencia negativa: As the newly appointed Board member of our LMA Board I'm discouraged to find Associa reluctant, and slow in responding to the Board. Sometimes normal business is not normal, and the company hired to perform a function, Associa, should comply with the Boards requests without stalling the process, or directing the Boards in its decisions. The process should be smooth, even when a tough request is followed and met. The community pays for a service to be performed without having any kickback slowing down the process to care for our community. Associa took so long to reply, "7-10 days for the process" they say, it's now been just as long for Associa to even respond to the Boards request. And still waiting....

Experiencia fantástica: Received email from Bright View that I had not made a payment for water shout off. They had a copy of the check in the email. I never got a return so I told Alisha the problem and she took over emailed Bright View & got a response. She was great!

Experiencia fantástica: Marti, she is so professional and wonderful. She helped me all my needs. Thank you. LOve.

Experiencia fantástica: I contacted Associa Sierra North regarding a replacement for my address number plaque that broke in half after almost 30 years. Received prompt reply with website to order new address plaque. Very pleased with the speedy response and information provided to order new plaque. Thank you for your excellent service, Laura Carr.

Experiencia fantástica: I had 2 warnings from the HOA for violations to a policy that the HOA itself was violating. He took are of it.

Experiencia fantástica: Judy Pinto is so incredibly helpful! We were in a tight spot and needed some information urgently. Judy went above and beyond to get us that information and helped my client purchase their dream condo! Truly a great customer service experience!

Experiencia negativa: This has to be one of the worst HOA's in existence. Everyone in our community has a tuff shed, but when I want to get mine installed they tell me no because it has to be smaller than 10 ft. Low and behold tuff shed does not make a shed 10ft or lower. If you are looking to buy a house and these guys are your HOA, Do Not Buy.

Experiencia negativa: Of the four property managers we have had, only ONE has done an exceptional job. All the others have done the bare minimum. It is very frustrating .

Experiencia fantástica: A street light was not working and wind had knocked the globe askew. I contacted Associa and got a response! Marti Hinger contacted NVEnergy and arranged to get it fixed. Quickly!

Experiencia fantástica: I needed assistance with a technical issue and Chris was great.

Experiencia negativa: Horrible Experience with Mice Infestation and Unresponsive Management I own a condo in Truckee and have been dealing with an unresolved mice infestation for over a month now. Despite reporting the issue repeatedly, there’s been no real action taken. In fact, the situation has gotten much worse, with the mice problem growing more severe by the day. Shockingly, they closed my ticket as “resolved” by suggesting I seal my entire condo, including the fireplace, which is the main entry point for the mice. This recommendation shows their complete ignorance of the issue and utter disregard for health risks. Not only do mice carry dangerous pathogens, but sealing the fireplace could lead to carbon monoxide poisoning! It’s beyond frustrating that they refuse to take the situation seriously. Their lack of response and problem-solving is unacceptable. I highly recommend staying away if you value your health and want a management team that actually cares.

Experiencia negativa: Set up auto pay using the app they recommend which is town square. Town square didn't take it out one month and then this company said they don't deal with them. Not very friendly in the email. Absolutely no courtesy, and I have to pay the late fee because I guess I tried to be responsible and set up auto pay.

Experiencia negativa: I am not proud to have to write this review, and it certainly gives me no pleasure. Although, I am aware I can write another review or remove my review if the appropriate actions begin to be taken by Associa. At this point, years of neglect need to be addressed. Background: Feb. 2022 we purchased our condo in Woodstock located in Incline Village. Associa was transitioning as the community manager during our purchase. We decidedly gave them 6 months without bother because they conveyed the transition was less than seamless. It has now been nearly 2.5 years. There are multiple inexcusable actions and impact that has been fall out because of the transfer(s) of powers. They have been to numerous to mention and after each HOA meeting, I find myself aghast with what has NOT been completed or addressed in 2.5 years. I am beyond frustrated at how the transfer of power is used as an excuse for inferior performance. "The new person needs to get their footing" has been over used! We are now on our fourth community manager since our purchase. Friday, July 19th, I called Associa more than once regarding a wasp problem and mentioned two people had been stung and explained where it appeared the wasps were coming. I even spoke to Jose' Ayala the supposed (NEW) community manager about the issue and he said, "He would create a ticket and take the appropriate measures. It has been five days, I have received no email, or follow up of any kind from anyone in Associa. I even called the corporate office today, Wednesday July 24th because two more people were stung. In addition, we learned someone else was stung as well last Friday. I called and was told it would once again going to be escalated and that they had a record of the ticket on Friday. Jose' the "new" community manager never called nor did his supervisor. This is absurd and Google is a place that we all have learned to use for recommendations. Associa's communication, actionable neglect is a systemic problem. I would not choose them as a property management company. Tammy Callahan

Experiencia negativa: Seems like issue has been passed to another agency rather than dealing directly as they are in charge of HOA issues.

Experiencia fantástica: In the Riata community in Sparks, they are doing front yard conversions to xeriscape. When I brought a concern to their attention as a homeowner, it was corrected in a timely manner. Judy Pinto, Manager, communicated and acted on my concerns quickly and efficiently. Thank you!

Experiencia negativa: I have a condo in Lakeridge Villas and I have one in Mill Creek. Both are managed by Associa located on Professional Circle drive. They are rude. They do not respond. If they should respond it is with rudeness and lack of knowledge on how to handle any situation. I don't know how they have survived but I am thinking very seriously of selling both condos so I do not have to deal with these morons that are inadequately serving the residents.. our property manager and are HOA president are sorry excuses for management on any level. TY

Experiencia negativa: Piper is rude and responses are lackluster and unhelpful. We are constantly getting attack by her. Since they have such high turn over I am hoping she will be gone soon.

Experiencia negativa: Completely useless management company. We are homeowners and commonly wait more than one month for someone to call us back. They are often rude and do not follow up.

Experiencia fantástica: Amy Powers Supervising Community Manager at Silver Creek Condo Association is very helpful and organized. She makes for an easy transition, and keeps the community looking fantastic.

Experiencia fantástica: The facilities works so well Maddie, who closed us out was very patient and thorough and kind and setting enough was very helpful. The instructions were clear and it’s really such a luxury to be able to have this entertaining space in our community. Everything was explained expectations were clear, and we were so well accommodated

Experiencia positiva: After purchasing our new home in Emerson Cottages in Carson City we worked with the HOA using TownSq to submit both via mail and electronically the official forms for modifications to our back yard. Based on our detailed input and diagrams the HOA approved our requests in a timely manner so that we can proceed with landscaping changes so we can enjoy our back yard as soon as possible before summer.

Experiencia fantástica: Kristine is awesome— every time I need something— she is fast to respond, very professional, personable and knowledgeable. Great service!!!

Experiencia negativa: Multiple emails to Associa Sierra North manager requesting the removal of a deer carcass adjacent the community sidewalk did not resolve the issue. Lack of immediacy is the concern.

Experiencia fantástica: Marti H. works to support all things HOA for Millcreek and Associa. She is courteous, professional, and a very good listener with “can do” approach to her duties.

Experiencia negativa: Unfortunately this HOA management has no idea what they are doing and what is happening in people's neighborhoods. Contacted them for over weeks with no response. They have such high turnover in people that no one knows what's going on lol. They also do not know how to work neighborhood portal systems. Not even sure how they are still a company. If you want to be paid to do nothing.... get a job here!

Experiencia negativa: In the beginning we had excellent service from Associa Sierra North. Later, when our account was taken over by Jose Ayala nothing works. Now our meeting notices are chaotic, bills are paid late, calendars are wrong, and all of the paperwork is messed up. As our landscape maintenance association (LMA) has virtually no maintenance, everything that Associa does is paperwork, and they are now extremely poor at that.

Experiencia positiva: I gave a 4 star because my call had to go to the Phoenix AZ corporate office first..A message had to be taken for the Reno Nv office to email me with the answer I was waiting for..The answer was emailed to me in a timely manner, I appreciated that..

Experiencia fantástica: Great people, very professional. I work with them in my business and everything goes smoothly and quickly.

Experiencia fantástica: Alisha Hatch at Regency in Reno was amazing and helped me in many ways. I would have been lost without her when I sold my house. Thank you again Alisha. Sally Thomas

Experiencia negativa: Our mail boxes have been broken for a month now. The mail is being held at the post office and I have to go there on a daily basis to pick it up. I have called in several times to ask when it's going to be fixed and all I'm told is they will put an "urgent" request in. I have also called our HOA manager Tammy Hopper and all I get from her are excuses. First she told me she was waiting for a locksmith to call her back and now she is waiting for the post office to call her. We'll I've asked the post office to call her and they won't. Then the post office told me that because the mail boxes are inside the building it's the HOA responsibility to fix them. If they were outside the building it would be the post office responsibility. I'm tired of NOT getting my mail and paying late fee on bills that shouldn't be late. I am also tired of wasting gas and time going to the post office. PLEASE FIX THE MAILBOX.

Experiencia negativa: I have been waiting for a $400 refund now going on four months. The property manager of our Lakeridge Villas condominiums, has not even had the courtesy to reply to my emails after she advised me, the check was being cut and mailed, and I would receive was one week, and that was the beginning of March. I’m not considered that even mediocre customer service.

Experiencia fantástica: We have worked with the Silver Creek Association for years and we have always been treated fairly and with courtesy. The staff do an amazing job with the upkeep of the grounds and we couldn’t be more pleased with their work. Thank you so much for keeping the property looking beautiful for all of us to enjoy!

Experiencia negativa: A most incompetent team that will shortly be involved in a class action lawsuit for incompetence I have no doubt. I have contacted associa customer service four times for removal of a late fee. 2 times I was told to open a query in their ticketing system, which I did and to wait patiently for a result. 11 days later with my fees not reversed I contact them yet again, I am told by customer service to email a specific individual Donald Lamer, she names him by name and says he can reverse my fee. That same day after I email Donald he calls me and says he is not responsible for removing my fee. Then directs me to someone named Bernadette who I leave a voice mail and message to remove my fee. Then I receive an email from a Melissa that same day that the board needs to review before my late fee is removed and I need to wait until middle of March (two additional weeks). THREE different answers from THREE different employees. No one knows what is going on this company is a joke. And to top it all off I can see on the app that they just removed someone’s late fee two days ago, so to say they can no longer remove it is clearly a lie.

Experiencia fantástica: I appreciate all of Dawn's help with getting my two accounts for direct deposit set up. She has been most helpful and kind and understanding in getting me through this process. Associa is very fortunate to have her.

Experiencia fantástica: Steven Reffo with Associa Sierra North is an excellent resource and provides great customer service!

Experiencia negativa: The worst association they don't pay our bills are garbage does not get picked up. Are electric was turned off.

Experiencia fantástica: I just wanted to praise Chris Hanley from Regency at Presidio for his excellent service with an issue I am having. He was patient and listened to me and provided everything I needed to move forward with a resolution. Chris is very knowledgeable and helpful which is so appreciated in these times. Kudo's Chris. Well done!

Experiencia fantástica: I am very happy with the attention and service provided to me throughout the approval process for my home landscape project. There was one very minor issue that was quickly resolved largely in part due to the attention and wonderful service provided by Assistant Marti Hinger. She completely answered all of my questions, and she was prompt in responding to my emails. The entire experience was very positive. Thank you Marti!

Experiencia fantástica: We are owners residing in Saddle Ridge. We recently needed a form to submit to approve some work we'll be having done in the future. Nichole Schnepp in our administrative office was very helpful in not only giving us the correct form but she explained everything in detail of the process. She has always been very helpful whenever questions arise and is pleasant and professional in her demeanor. She is an asset to our community.

Experiencia fantástica: We are putting in a new front door and Nicole Schnepp was absolutely amazing! I stopped by her office and not only did she help me organize & understand exactly what was needed to present to the HOA, she helped me get approval in 24 hours! I am so grateful for Nicole!

Experiencia negativa: If you need an HOA management company, stay away from these guys! We have a condo in Serra Loma and have nothing but problems! They failed to credit your account, we have two accounts and they constantly don’t credit the right account! I had to show multiple months of cashed cheeks to prove I made a payment! I have called Laura Carr multiple times and she still has not fixed the problem! Now she never calls me back when I leave a message, or never answers the phone! Don’t ever consider these guys for your management company!

Experiencia fantástica: Consistently great and cooperative service from our manager(s) at Silver Creek!

Experiencia negativa: Fees for everything, and the people that provide "help" have conflicting info every time you call, and the info always changes. Good luck, I wish my HOA wasn't bought out by them.

Experiencia positiva: Thank you for your reply on my email about our resent harassments from our neighbor here at our residence on Lakeside dr. RPD has taken care of the situation. I

Experiencia negativa: My condo has ONE parking space. ONE. A car has been parked in it for months. I need it towed. I called the management company's local number and it routed me to a call center in TX. Someone took the details and made a report and said someone would call me back. One week later. No one called me back. She looked into my case and it was still open, no notes, no updates. If they were busy or slammed, the least they could have done was email or text me about it and send someone out to tow. Completely UNPROFESSIONAL AND INAPPROPRIATE! I had a buyer decided to cancel escrow as soon as they found out Associa North was managing. Said they had a very bad experience with Associa North in the past. When this place managed a townhome I lived in, in 2010, it was horrible. This lady would come and kick everyone out of the pool saying it is for owners only, which I think is illegal, because if tenants are renting they are allowed access. Anyway, I was an owner and she would constantly try to kick me and my 5 year old out and things would escalate. I was the owner at the time, not a tenant, but she should not kick out tenants either. Hands down. Giving this place one star.

Experiencia fantástica: Both Alisha and Alex go the extra mile to do an extraordinary job in the Regency. Thank you for all you do.

Experiencia fantástica: Judy Pinto has been more than patient and professional in her work with me. I am hard to work with for sure and she has deescalated situations and explained them well helping me not only understand but be more understanding of the process of the HOA. She is fantastic.

Experiencia fantástica: Alex, Is a consummate manager that is skilled in handling uncomfortable discussions with irate residents. Her skills are effective and professional, which results in de-escalation and education on the rules and regulations governing residents living in our community. Beyond that she is proficient in problem solving and providing both alternative solutions and or an opportunity to meet with a board member to further clarify how procedures are followed. She is an important asset to our management team. Malcolm Hill Resident

Experiencia negativa: I am an home owner 3530 Herons Cir. I have reported several issues of parking in common areas by neighbors. Leaving thrash cans by neighbors outside. Most important is about my neighbors trees which has damaged my house windows screens and also my house. Reported to Associa several times since 2021 to Jenna Snead, Joe Lopez, Jacob Darby (about having the neighbors tree trimmed which has damaged my property) was promised by Jacob in June to allow 2 months to get it trimmed and now it’s October and no sign of getting it trimmed. Finally on August 2nd Jacob sent an e-mail stating he is no longer performing admin work and copied to Melissa. After that no response at all. Very very bad experience with Associa.

Experiencia fantástica: I sent an e-mail to Amy Powers in regards to a rain gutter that was flooding my garage at Silver Creek Condos. Along with it, I showed multiple attempts to get it fixed since 2018. Along with pictures from the previous years. I had sent e-mails from four previous years. Amy finally resolved my issue with an extension rain gutter made of a plastic material. Thank you Amy!

Experiencia fantástica: Our on-site manager Alex is a real gem. Recently she helped wrap up our audit and got it to our Board for inclusion in a budget presentation. Not only is she responsive her commitment to our HOA shows she really cares. Kudos to Alex and her team.

Experiencia fantástica: Alisha Hatch of the Damonte Regency community is one of the most helpful people you'll come across. I needed her assistance working on details of an upcoming pickle ball tournament and she went above and beyond. Alisha thought of things that we didn't consider and was most accommodating to our plans. Thanks so much for your help, Alisha! I can't figure out how to write a New review?? So, I'll add to this one. The first annual Regency Rumble between Caramella and Regency at Presidio is in the books, and it was a huge success! Alisha Hatch and staff did an outstanding job in preparation for hosting around 90 pickleball players, volunteers and spectators. Everything was in place before hand and we were extremely satisfied with the results. Big thank you to Alisha!

Experiencia fantástica: As a new Board member, I have found Alex to be knowledgeable, thoughtful and always available to me for advice and guidance as I gain in experience. She is very knowledgeable and gives our Board the benefit of her wisdom. She handles difficult people calmly and never seems to take things personally (I never knew how cantankerous some of our residents can be), She is a great community manager and has made herself available at all hours to make things work for our community. We are lucky to have her as our manager.

Experiencia negativa: I'm selling my property which is part of the Village at Esplinade which Associa Sierra North manages. I was just charged $801.84 for escrow demand and resale disclosure packages, which is completely outrageous. They're running quite the racket.

Experiencia fantástica: Alisha Hatch does such an amazing job with all the activities and managing the concierge staff at the Regency and Presido. She is a pleasure to work with, is always friendly and totally professional.

Experiencia fantástica: Melissa Hollins is amazing. She’s very helpful and professional in any request I may have. I’m happy to be doing business with Associa because of her.

Experiencia fantástica: There is only one shining star at Associa-North, Amy Powers at Silver Creek. Personable, customer focused & committed to the people in her community. Amy has done her best in helping me with a simple situation that due to Associa-North's poor communication practices is now closing in on a month and still waiting resolution. Her patience and continued follow-up have been appreciated. As an organization that touts offering world class property management experience Associa-North administration should be taking tips from Amy on what it means to deliver services with consistency and care.

Experiencia negativa: We lived 2 years in estancia community Reno NV. ASSsocia sierra north the summer time weeds and trash everywhere they put sand as a land scape and maintain it once a year, winter time they don't clean the walkway (snow) specially the mailbox area no snow flow and irrigation check up for the flood and the community is so dark no street light. they need to work their ASSocia for $70/mo KDHbuilders: Brandi looks like you need a new community management.

Experiencia fantástica: This time we had fast service from Associa to the committee and back to us with the answer. Good work!

Experiencia negativa: We were double charged our quarterly HOA fee on July 6, 2023. We notified the immediately by email that this happened. I have followed up with four phone calls. We still have not had our money refunded. On my called today, I had Lila hang up on me. When I stated I would wait to talk to a supervisor, she said "none are available, goodbye" and hung up before I could get a word in. They don't respond to emails, or phone calls. It is beyond frustrating dealing with this company.

Experiencia fantástica: Amy powers in the office is extremely knowledgeable and has been very helpful to me and my family. I have a handicapped mother who lives here and Amy is always very kind and helpful to us and all of our needs. Very pleasant experience especially considering some other properties I deal with are not this helpful at all. A+

Experiencia fantástica: Judy Pinto at Associa Sierra North was very quick to respond and answered all inquiries we had. Very appreciative of the great customer service!

Experiencia negativa: Response to accounting concerns are very slow resulting in late fees that I now have to spend time sorting through, copying, and sending documentation to support my issues.

Experiencia negativa: Horrible place to live. Construction going on all the time trucks and backhoes blocking the driveways, 4th of July coming up and pools aren't open but you will pay over 400 a month in homeowner fees to live in a dump. And your board members don't care.

Experiencia fantástica: Amy Powers at Silver Creek condos is attentive, friendly, and extremely helpful in any questions you may have. We are fortunate to have her.

Experiencia fantástica: Thank you Amy Powers for being so quick to respond and help us with our insurance issue. We are very grateful! Great job!

Experiencia fantástica: Amy is, and has been extremely helpful. Whenever an issue comes up she takes the time to solve the matterello. Very professionale.

Experiencia fantástica: Erika is quick & efficient with responses. Pro Homeowner needs and concerns. Thank you Erika.

Experiencia fantástica: I was so sad when our former community manager, Lacey Cuington had gotten promoted and left Silver Creek. She was so amazing, who could have replaced her? Then I met Amy. She is just as wonderful, just as personable with a beautiful compassionate heart. She was so helpful to me at a very tough time and it really left a sweet impression on me. Great job Asocia for hiring such quality people.

Experiencia negativa: We are still working through the misunderstanding problem concerning my husband's paying the association dues and me taking care of them following his death. Thank you for your conversations regarding this.

Experiencia negativa: Keep increasing fees. Forget they cashed a check. We get nothing for what we pay into. They keep making money

Experiencia fantástica: First time dealing with the HOA. Needed to get on the ARC to paint our house and Tammy Hooper did a great job in making sure we had everything to get on the agenda. She responded rapidly to my questions and was very helpfull

Experiencia fantástica: Kudos to Alisha Hatch for stepping up and helping with a communication issue with our landscape company. Once presented with the problem she immediately took action to address our immediate issue. Thanks again Alisha

Experiencia fantástica: Melissa Hollins has been extremely helpful in managing my home.

Experiencia fantástica: A shout out to the excellent management and support staff at Regency at Presidio. They are all so pleasant and helpful. And they consistently "go the extra mile." With some support staff recently absent due to illness, the managers pitched in to take up the slack and did some tasks, even mopping and other cleaning, to ensure that the quality of service experienced by residents did not suffer due to short staffing. That takes extra time and effort and we are blessed that the entire team is focused on providing excellent service.

Experiencia fantástica: We have had a very positive experience with Judy Pinto at Associa Sierra North in all stages of getting our house plans approved to build our new home in ArrowCreek. Judy and her colleagues at Associa Sierra North have been very helpful, personable, and very diligent assisting us in the process of getting our home plans approved by the HOA. Thank you Judy and to all of your colleagues for a job well done and very much appreciated by us! Sincerely, Jim Wetta

Experiencia fantástica: This is our second home we build here in Arrow Creek and knowing we have Judy Pinto to guide us through the architectural process takes a lot of stress from us! She really made us feel at ease when meeting with the committee! We just want to say thank you to Judy, for her excellent service, very professional and knowledgeable! Quickly responding to our concerns! I give her 10 ⭐️

Experiencia negativa: Wingfield springs, Sparks Please take this very seriously. This is the worst HOA company on the planet. I have owned 28 homes in my 58 years on this planet. And unfortunately I am again in an HOA. By far this is the most stressful. If you have a concern they will get back to to in never never land. It's like they are also owners of YOUR home. I have received no less than 4 letters regarding things like my garage door was open to I didn't move my trash can in the same day. I bought this house in 2020 and after requesting the budget which should be mailed out EVERY YEAR, they finally mailed it right before the meeting. They mailed me 2020, 2021 and 2022 Big suprise. No 2023 budget.They do NOT want the homeowners to know what is included. When I asked for it to be mailed I got the you can go to the website to find it and that they had already mailed it to me. Still waiting. I can tell you that the previous year budget includes a WHOPPING $653000 for landscape and another 278000 for someone to drive around and take picture of a brown spot in YOUR grass or your garage door being open. Oh, and another 50,000 on OFFICE SUPPLIES IN A ONE PERSON OFFICE. All I have to say at this point is if you want to buy a home way out here look into the HOA fees and read all the paperwork prior to buying out here in the RED HAWK AREA. The HOA is 750 per year with no clubhouse, pool or park for your kids. If you want the pool it's NOT CHEAP!! Plus get readyy for multiple letters.

Experiencia fantástica: Job Well Done by Judy Pinto!!! Our family is in the process of having solar energy installed in our home. Judy kindly shepherded us through the HOA Architectural Review Board application process. She was timely, highly professional, and very kind and courteous. We appreciate her efforts on our behalf very much, especially since this is our first time engaging the Board's review. Again, well done Judy and a sincere thank you!!! Condon family

Experiencia fantástica: Lacey is the best! She is very knowledgeable, experienced, professional. I loved how she included precise details.

Experiencia fantástica: Jeanne, the manager at the HOA association in Arrowcreek (Reno) responds quickly via email or phone, answers questions, provides valuable information and is generous with her time. She is a pleasure to work with. Tim Cruikshank

Experiencia negativa: The response time for any issues are ridiculous! Using the "app" they suggest, they usually close without comment. My latest request was initiated on 10/17, I received a response on 10/21 requesting more information and they closed the ticket. I replied on 10/22, and their repoly wasn't until 11/2. It doesn't seem like they are doing any work, just pushing it off until forgotten. My ticket has been unresolved and yet closed.

Experiencia fantástica: Ashley Jackson helped us tremendously when we reserved the Clubhouse recently for a Sunday afternoon event. She answered a number of questions, gave us the information needed to enable things to go smoothly, and even adjusted the temperature remotely to make the room more comfortable. Rita checked us in and out efficiently and with her customary friendliness. Thanks!

Experiencia negativa: If there were negative stars, I would be using them. I am a new homeowner and yet to receive any correspondence for over 2 weeks to any of my requests. The payment for this HOA is ridiculous if this is the type of service I can expect. What gives

Experiencia negativa: While trying to get some answers to charges on my HOA, Jenna has been very slow to respond. I heard from her on the 1st of September to allow time for a review. It is now the 28th of September and still no response. I have tried following up twice now, with no response. Very disappointed is the service from Associa.

Experiencia fantástica: Our representatives from Associa, Ashley and Tiffany, have been very professional and helpful. They certainly provide everyone in our development with the attention and care that shows they truly care about their constituents.

Experiencia fantástica: We are a new HOA for Associa Sierra North. Associa is our four management company in the past 6 years or so. WHAT A GREAT TEAM who are working tirelessly to get us set up and running smoothly! From the initial presentation by Dolores, the emails and conversations with Debora, the first meetings with Paige and Jenna, there is only one word for Associa Sierra North - AWESOME. They have done more in their first week than our prior provider did in months. The professionalism, "can-do" attitude and years of experience make Associa the cream of the crop. As we continue with our transition and implementation, I'll be updating our positive experience with kudos to the Associa Team.

Experiencia negativa: Very stressful experience. Mary Francis hammered her point of view with no empathy for mine. I wanted to pay what I owed, was at my internet bank, had the money and eager to right the wrong. Mary gave only partial information, had no patience and no insight in my position. She may be a good accountant. Better with numbers than people.

Experiencia fantástica: I needed Beth’s help finding the Architectural and Landscape Control form. Once found, I provided the required information and was approved in a timely manner. I emailed the information for final approval and it was accepted without any issues.

Experiencia fantástica: Ashley Jackson was very professional and pleasant to deal with during my architectural design application. She was very thorough in explaining the process and responsive to my questions and needs. A 5 star recommendation and performance in her duties. Thank you.

Experiencia fantástica: Just want to thank Judy Pinto for her helps. I don't live in Nevada. Judy is the one who always keeps an eye on the status of my house and helps me out when something needs to be fixed. She is always friendly, supportive, and quick to respond. Really appreciated!