Compass Property Management

Experiencia fantástica: Very professional. Very fast. And very helpful. Thank you.

Experiencia fantástica: I’m so in love with the compass property management. They have been nothing but amazing. I haven’t been renting from them for about two years with several maintenance request that were always met expeditiously and completed efficiently they’ve always aided and assisted with no problem. Great communication with the office if I can recommend a rental company. It would be compass property management five stars.

Experiencia fantástica: Kate Thompson has an absolute pleasure to work with. Very professional and detail oriented individual. She addressed my needs and provided solutions in a timely manger.

Experiencia fantástica: Compass has been great to work with! The team is professional, organized, and easy to communicate with. Always reliable and great partners on every project. Highly recommend!

Experiencia fantástica: Working with the Compass team has been an excellent experience. They're professional, organize and genuine great people to collaborate with. Communication is always smooth, and they consistently follow through on their commitments. It's been a pleasure partnering with such a dependable and positive team-highly recommend Compass!

Experiencia fantástica: We’ve really enjoyed partnering with Compass Property Management and working directly with Olivia Pols! Olivia is responsive, professional, and genuinely cares about both her residents and the vendors she partners with. It’s rare to find a property management team that’s as organized and personable as Compass — they set the standard for professionalism in West Michigan. We’re proud to partner with them and look forward to continuing to keep their properties in top shape!

Experiencia fantástica: Compass Property Management is by far the best management company I have ever rented from. Everyone there has been so friendly and accommodating to us. They are quick to respond and always helpful with any issues.

Experiencia fantástica: I’ve appreciated being a patron of compass property management because of their timeliness and diligence in maintaining the property and responding to needs!

Experiencia fantástica: Great experience with compass! They have been very helpful

Experiencia fantástica: Vanessa C and Andrea H have been excellent to work with. They have answered my questions, communicated well, and were respectful of my time. I highly recommend Compass.

Experiencia fantástica: Vanessa is the BEST!!! Very PROFESSIONAL!! She is understanding, always available and addresses my concerns. I’ve never had a bad experience with Vanessa. Compass definitely has a GEM on their hands…

Experiencia fantástica: Had great experience haven't rented in 10 years very helpful in getting me and my wife into a great apartment

Experiencia fantástica: I've had a great experience with them so far. Maintenance requests are usually fixed quickly and are very communicative during the application and move-in process.

Experiencia fantástica: So far compass has been great hiedi and Kate are wonderful I love my home they will work with you to see what fits you great property management to rent through

Experiencia fantástica: I've had a great experience with compass property Management so far, especially working with heidi. From the very beginning, she has been a professional, kind, and incredibly helpful, walking me through every step with clear communication and patience. Heidi really went above and beyond to make sure everything came together smoothly, and her willingness to work with me through the application and pet process was a big help. It's rare to feel generally supported during a move but that's exactly how she made me feel. If the leasing experience so far is any indication of what is like to rent with compass and I feel confident I'm in good hands thank you Heidi and the team for making things easier and less stressful.

Experiencia positiva: The only reason its not a 5 star is because of some slight issues we ran into with the lockbox not taking the codes they sent to us. However Heidi took the extra time and even went to the property after work to send a video of the apartment. She definitely went above and beyond for me and my Fiancé and they do have very timely customer service during their hours of operation.

Experiencia positiva: I have lived in an apartment managed by Compass for over a year now. I had a very up and down experience with repairs recently. It took a bit over a month for flooding in my basement bedroom to get fixed, I was offered no alternative accommodation and up until the last two weeks of the issue there was a lack of clear open communication. However it has been resolved, we now have very open and clear communication. Due to the previous communication issues they offered me a one month rent credit. This certainly helped the situation, if I was in the situation again I am confident there would not be the same communication issues.

Experiencia fantástica: Kate has been managing my properties since 2017 and she has been great! She has been so easy to work with

Experiencia fantástica: I lived at a Compass Property for 2 years in college and it was an amazing experience! Never had too many issues but when we did our manager Kate was super helpful and responsive. Aside from that the value for what we paid and where we lived was amazing!

Experiencia fantástica: Super flexible and accommodating! My fiance and I met Olivia and she was AMAZING to work with super kind.

Experiencia fantástica: I have lived at Carolina Estate for about three years and while there have been changes things have progressively gotten better. The office staff has been very helpful to name a few Mario and Vanessa. John, the maintenance guy has been extremely helpful. Prior to coming he sends a text message to let you know he’s on the way and while there he gets the job done. If you happen to need a little something extra, he’s willing to assist in anyway that he can. He’s very personable, likable and super helpful. Putting in a work order to get things completed is very easy and you typically hear back within 48 hours..

Experiencia negativa: Takes multiple calls to get them to communicate back. Too busy to help. I called and emailed the contact information below, and didn't get an answer either.

Experiencia fantástica: Compass Property Management is professional, efficient and reliable. I’ve had a great experience and I highly recommend them.

Experiencia fantástica: I’ve had a fantastic experience with Compass Property Management. Their team is professional, responsive, and always helpful. Maintenance requests are handled quickly, and they keep the property well-maintained. Communication has been clear and straightforward, making everything smooth and stress-free. I highly recommend them to anyone looking for a reliable property management company!

Experiencia fantástica: They have been so great since taking over our apartment complex. Maintenance requests and other things that used to get put off now just get done.

Experiencia fantástica: Kate with Compass has been amazing to work with. Her communication and due diligence is top notch!

Experiencia fantástica: Hello everyone, I just want to share our great and positive experiences with Compass Property Management. They have been the best renting property management we have met so far with my wife. Their management team has been so kind, caring, compassionate, and prompt to our requests anytime there was a need at our apartment. Vanessa, is a wonderful woman with a beautiful heart. She has never hesitated to send help our way anytime I reported a problem to her. She deserves praise and reward from the company with her team. I am highly recommending Compass property management to the entire public for anyone looking for housing in Grand Rapids Michigan. May God bless them tremendously for the great work they do. CPM. I will give them 10 stars.

Experiencia fantástica: Heidi at Compass Property Management was so helpful every stop of the way when it came to applying for my new apartment. She answered all my questions and walked me through every step. She also went out of her way to help me when I had a lockout situation after moving in. She’s the best!

Experiencia fantástica: We use Compass Property Management to manage our rental property and they have been fantastic. They handle maintenance quickly, keep us well informed of ongoing updates all at a very reasonable rate. They are easy to get a hold of when I need to, and provide monthly reports on the status of the property. I highly recommend this group for property management services.

Experiencia fantástica: My family and I had a great experience applying and getting moved into our new place. Heidi was helpful and let us know the status of our application and how the process was going. We really appreciate her keeping us informed and being responsive to any questions we had. We also appreciate Compass's move-in guides/checklists and the ease of the Compass Portal.

Experiencia negativa: They mind their own business for the most part, but there were damages reported from move-in that haven't been fixed. They never answer the phone, and have the weirdest hours like noon to 3. No matter how you pay them, there is a $10 fee— every time. Online, Cashier's check, auto pay, it doesn't matter either way. They served me an eviction notice because I didn't know they charged me a fee— instead of just calling me. The one time I got a hold of someone the representative cussed at me. I do NOT feel like I have been treated fairly as a tenant.

Experiencia fantástica: Compass Property Management is an awesome company. Their turnaround time on repairs are on point. The maintenance repair service person and work are excellent.

Experiencia negativa: Super unprofessional. Used scare tactics to try and get us to listen. I could go on for hours about all the little things that they can't seen to get right.

Experiencia fantástica: Compass Property Management has provided leasing services related to Grand Rapids area rentals over the past few years, and they have been great partners. I’ve worked extensively with Vanessa and she has been very responsive to questions and requests, providing valuable insight along the way. Looking forward to working with Compass into the future!

Experiencia fantástica: Compass Property Management is a great partner! Kate and her team are professional, responsive, and easy to work with. They provide true value, from the front end diligence, day to day property management, and easy billing/administration. The system and reporting they utilize is very organized, user friendly, and provides all the information I need. I would highly recommend Kate and Compass for anyone considering a property management company. 5 STARS!!!

Experiencia fantástica: Very impressed with the company and staff. If you are looking for a property management company I highly recommend!

Experiencia fantástica: Working with Kate had been great! She was able to find a great Tennant and she's very responsive to my questions. Over all I would say my experience has been a positive one.

Experiencia fantástica: Working with Tom and Vanessa is always a pleasant experience. They are professional and it feels like they look for solutions that are a win for all involved. Highly recommend!

Experiencia fantástica: Compass Property Management is first class in what they do. They care about the maintenance of investment properties as much as the people who own them.

Experiencia fantástica: Love how you can view a rental WITHOUT needing to pay for an application or provide credit card information (Unlike OTHER property managements in GR - UrbanPharm, United Properties, American Realty, BVW Leasing... seriously don't go to those guys they are scammers, lazy, and don't call back). Booking a viewing is quick and simple, and you can self tour on the weekends too! 5 stars for ease of house viewing! Best Property Management in GR for sure!

Experiencia fantástica: I have had a lot of experience with Property management companies but Vanessa with compass does a fantastic job and has been great to work with!!

Experiencia fantástica: I have worked with Vanessa and others at Compass. They are professional, transparent, and earnest in what they do. They truly care about their customers!

Experiencia fantástica: Vanessa was a super helpful resource while navigating not only the transition with new owners, but also with assisting me with the process of subleasing. She is responsive, professional, and understanding. Moving is a hassle, but Vanessa made it so much easier. I highly recommend both Vanessa and Compass Property Management.

Experiencia fantástica: I've had the pleasure of working with Compass Property Management in Grand Rapids for managing my 50-unit portfolio, and I couldn't be more satisfied. Vanessa, Tom, and Kate have been an outstanding team. Vanessa's expertise and attention to detail have been invaluable. She's responsive, knowledgeable, and always goes above and beyond to ensure that my properties are well taken care of. Tom's commitment to property maintenance is second to none. He ensures that all repairs and maintenance are handled promptly and efficiently, making my life as a property owner stress-free. Kate has been a superb communicator and organizer, making sure all administrative tasks are handled seamlessly. She keeps everything running smoothly and is always there to answer any questions or concerns. The Compass Property Management team has truly made my experience as a property owner a breeze. Their dedication, professionalism, and exceptional service deserve nothing less than a 5-star rating. I highly recommend their services to anyone in need of property management in Grand Rapids.

Experiencia fantástica: Compass is managing my properties for more than 7 years now. Overall I am happy with their service. My property manager, Vanessa Corvers, is doing good job managing them. She is pro-active in managing maintenance issue and taking care of tenants.

Experiencia fantástica: Vanessa is one of the best property managers we have worked with among all properties we own. She is on top of everything. When there is any question, she quickly responds and follows through on a timely manner. Our property under her management has been a good investment for us. She also makes sure that the property is well maintained. Our relationship with Vanessa is a business partnership. She understands and balances the needs from us as a property owner and the tenants. We believe that this has contributed to a high tenant retention rate. We are so grateful that she was assigned to manage our property.

Experiencia fantástica: Compass does a great job and operates very responsibly. I used to manage 70 of my own properties and then I handed them over to Compass in 2010. Best decision I could have made. While I have to pay them a percentage, they get higher quality tenants and higher rents than I could on my own. Vanessa does a fantastic job with my properties!!!

Experiencia fantástica: Vanessa and the rest of the Compass team have been great to work with! They are prompt, proactive with maintenance, fill apartments quickly and recommend upgrades. Thank you!

Experiencia negativa: Have you seen the application fees? $70 to apply, plus additional fees if you’re not approved..$250 APPLICATION for a pet..making the , pet background check more expensive than the human one, $100 for lease administration $30/month for discounts on stuff you don’t care about/want (no option to opt out) None of this goes toward any deposit. Then you’re expected to pay an actual deposit and pet deposit if applicable. It’s upsetting because I saw a unit yesterday that we LOVED visually. The only problem was the scent of dog pee . We hoped if this was addressed we could apply and secure the unit but upon reading their fees, we realized this is just another shady property management company that we want nothing to do with

Experiencia negativa: I will never rent from this company again. They have a lack of communication skills. We lived in our current place for about 3 years we started off with Urban Farm and we never had a issue with them then it changed to WMI they were by far the best property management. For the last 3 to 4 months it switched to compass. Ever since then we have had issues with them not responding in adequate time and not answering phones or calling back or miss informed information on there part. I have asked why they were not renewing our lease days later they said the owners are possibly selling. I replied back how much because I was interested in buying it. I did not get a response for almost a week this was only because I asked agin in a other email. Basically they were still looking into it. This makes no since special because we make are payments on time and have always been respectful to the lease.

Experiencia fantástica: Vanessa is great! Very professional! Love the online portal, makes paying rent and submitting requests quick and seamless. Maintenance requests are always taken care of quickly and they are always very friendly and quick to solve the issue when they arrive.

Experiencia fantástica: As a REALTOR it is important to have recommendations at my fingertips for my clients in order to keep their property in top shape. For my investors I always recommend Vanessa Corvers at Compass Property Management. She is able to recommend rent prices as well as estimate repairs. She makes my job easy!

Experiencia negativa: You can call, you can email, you can even view their available units in person, but it's like you're not allowed to even talk to anyone. It's been about a week of reaching out and I can't even speak to someone about anything period, I'm being ghosted. Red flags all around.

Experiencia fantástica: I have had a wonderful experience with Compass PM. Charlie was very professional and helpful. Will recommend to others

Experiencia fantástica: Thank you Charlie! You did such an amazing job and definitely helped me through all my questions. If you have an issue or problem at Compass Property call Charlie he'll work with you

Experiencia fantástica: I recently had rpm come out for my home and Charles was the employee. He was very polite and did not make me feel uncomfortable or inconveniencing him from working I had to be at the house that day because my kids were home and he worked right around them!! He did a great job too

Experiencia fantástica: My experience with Compass has been good. Charlie was very responsive to my needs and took care of my issue without any problems. I would recommend Compass and especially Charlie to help with maintenance needs.

Experiencia fantástica: Charlie with maintenance was great! He came to fix a few things and was friendly and got the work done in a timely manner!

Experiencia fantástica: Very professional and very good at their job. Scott, the maintenance tech helped me reinstall my doors after they flew off after trying to install it myself

Experiencia fantástica: Mich help me with leasing a new property and it was super helpful. Answer all my questions. Would totally recomen him all my friends. Super helpful and friendly.

Experiencia fantástica: When we first started getting into property investing in Grand Rapids, I talked with a couple different property management companies. I also got opinions from the local Rental Property Owners Association meetups. My wife and I picked Compass as the gentlemen I communicated with at Compass at that time, sorry I don't recall his name, was very helpful in guiding us as first time investor's. He even came out to a potential property and helped us look at it through 'investor's eyes'. Shortly after signing on with Compass and buying our first property, Vanessa was assigned as our property manager. For several years now we have worked with her. It has been a pleasure. Sure, there are times of having to work through things when something is wrong with a tenant or repair was made and we don't see or have visibility. BUT Vanessa has always been available to talk or email in order explain further or seek direction before making a large repair and helped us walk through a bad inherited tenant situation. Vanessa knows her stuff and I'm glad to work with her. Overall Compass has been great for us as investors. Again, as investors, we care about good management of our assets which is taking care of the property (equity building) AND the tenant (cash flow). I've not direct interacted myself with their in-house maintenance and construction, but I do see they respond timely and get the job done. We recently walked a unit they renovated and we are pleased with the results. I can't comment much if their pricing is high or low compared to other Grand Rapids companies. I recently bought a duplex in Cleveland and in looking for a property management, found that many companies there were charging higher leasing fees, renewal fees and percentage per a month. When you shop around for a property management company, look for their experience in managing, their portfolio and if they work with properties/tenants like you want them to manage for you and then look at their processes. Property management is a system, if they have good process, and then have the right people to kickoff and run those processes with a good feedback loop, you will likely have a great experience. Compass is that for us.

Experiencia fantástica: Compass has been the most professional property management company I have worked with. I have been so happy with the maintenance they provide, their consistent professional updates, the way they run their company and the way they treat their clients.

Experiencia fantástica: Michael never disappoints! Thank you once again. I always appreciate compass properties and their ability to serve.

Experiencia fantástica: I had a positive experience with Vanessa from Compass. She was professional and friendly.

Experiencia fantástica: Scott is very friendly and does a great job fixing just about everything! I have a positive experience with all staff members but Scott goes above and beyond!

Experiencia fantástica: Jamee, Gina & Vanessa are super professional & helpful! Compass overall is a great company. Would recommend!

Experiencia fantástica: Vanessa Covers. Was a huge help and made my experience with Compass truly amazing. 10/10 would recommend her.

Experiencia fantástica: Michael is responsive and responsible. Excellent work and attention to detail. Answered all of my questions including ones I never thought of. Awesome!!!!

Experiencia fantástica: I loved the work done by Compass Vanessa was an amazing property manager very detail orientented and on top of any task at hand

Experiencia negativa: By far the worst place I’ve lived and I’ve been a renter for 13 years. Maintenance never comes to fix anything. I’ve lived at one of their properties for 2 years and have put the same work request in several times and it’s still not fixed. They sold our property and gave minimal details via email and now we have no idea who bought it or how we’re to proceed. They emailed yesterday and said “the property has been closed on, as of today we no longer manage this property. You should hear from new owner soon,” no information on what to do if we have a maintenance emergency and we have no idea who bought the property. They handle the situation poorly and I emailed back asking questions but of course, per usual, no response. They allowed people into my apartment without giving notice, I called the police and all the property manager said was she forgot to send notice. I also had a diamond ring go missing when they were showing the house because there was no one from compass on site. They just allowed people to get keys from a lockbox and go through the house freely. They also did not give us a 24 hour warning about the open house. I was warned by other people who haven’t rented from them before not to do it and I wish I had listened.

Experiencia fantástica: Maintenance with Compass is always great. I had an issue this morning and within about an hour I had a plumber here. He was very nice and had my issue resolved in about 10 minutes. The Maintenance Crew has always been great at getting back with me right away. Thanks guys. Debbie Mickel

Experiencia negativa: Well it looks like they just took over my building and they have not given me a new lease or a notice that I have to move and my lease ends 5/31/22. I am unable to reach anyone and no one is every around to help. The new customer service is horrible.

Experiencia negativa: Outrages , impossible to get a hold of and very unlawful and unfair . I’ve waited a month for them to come fix the paint damage from a water leaks above me and I recently realized I had black mold growing in my bathroom . Me and my baby have been sick for months and I wish they would just communicate with me to resolve this problem .

Experiencia negativa: I wish I could give this company zero stars. Currently dealing with a mold problem in my apartment in which we are being required to vacate our property. Compass has not responded to any calls or emails regarding this problem. The home owner had to come yesterday and she was very surprised as she had not heard anything from compass about this, even though we've been sending emails and calling for the past month. Our neighbor above us is the only one giving us information. The contractors have no way to get into the apartment while we are vacated and Compass has been completely silent during this entire issue. For a property management company their is zero management that goes on. I will never rent through Compass again. They hardly respond to emails and calls. We had a massive leak when we first moved in, in which the neighbors sink was leaking and flooded our bathroom and kitchen. It took them two days to send someone. This company is slow, inefficient, and incompetent.

Experiencia negativa: Stay away from Compass Management. I have rented from 5 other landlords/leasing companies, and have never had such a difficult time getting someone to answer. Being their tenant leaves you feeling ignored and unimportant. Months into our lease, there was a job opportunity that required us to move. As my husband was working long hours, I took lead in inquiring about ending the lease or finding out the process to sublease. I emailed twice and did not receive a reply. My husband then had tried to email the last contact we had about our application. After a second email, he was responded to by Mario, whom we had never heard of, with a quote from the lease. This is pretty much the extent of help you can expect from this place. It was a struggle getting people to apply because the process is honestly a bit sketchy: go to their website, apply for a house on the market and put our sublease address into the “did you see this unit” box. Two people decided against moving forward in fear of it being a scam. As the second was looking to say no, I tried to get ahold of the office to see if they could help put this potential tenant’s worries to rest. I called the main line multiple times. I visited their office to see if anyone was there, no luck, but they had Gina and Vanessa’s phone numbers posted. I called both lines multiple times, but they all went to voicemail and my calls were never responded to. Once, a man named Ivan answered, I explained what was going on and if there was a way to help. He replied that the potential tenant could call the office and they would be sure to help her with the process. The potential tenant told me later no one answered so she would not be going forward with the sublease. I emailed Gina to tell her about this and express how frustrating it had been to not hear from her in my attempts for contact. Her response was, “I'm sorry that you are having difficulties finding qualified applicants to take over your lease and complete a lease modification,” referring to a different person who did try to apply. She also sent the same lease quote to end her email. I replied to her email reiterating the concerns I had stated, as she had not answered any of them in her response. This was April 30th, and I still, Sept 5, haven’t heard back. Mario has been somewhat helpful, but I think that is more based on the lack of responsiveness of the whole company rather than indicative of a good job. My advice is to call people back, stop giving quotes from the lease and actually listen what your tenants are trying to communicate with you. Just don’t bother with them.

Experiencia negativa: This company is very unprofessional and hard to get a hold of. I've lived at one of their rentals for a while, and have talked to prior tenants and they have had the same issue. I've called all the numbers possible and Mario was the only one to get back to me within a weeks time. Tom got back to me once and he's not even my manager. Gina is apparently my manager and I've left her multiple voicemails and emails and have had no response. It's kind of hard to run a business and get paid if you aren't communicating with your tenants. I would not recommend this company, nor Gina as your manager.

Experiencia fantástica: I have been renting from Compass the past 7 years. I've personally never had any issues && would recommend Compass to others. My work orders are always completed in a timely manner. Everytime I have an issue or concern, it always gets resolved. I've dealt with many property managements before and Compass is by far the best.

Experiencia positiva: I went to a showing at one of the properties and I liked it wanted to apply but haven’t been able to get ahold of anyone from the leasing office. called and got sent to voicemail each time after leaving messages and sending emails.

Experiencia fantástica: We've been renting with Compass since November/2020 now, and so far what a great experience :) They have been promptly assessing and resolving any issues, questions or concerns that we've had, not to mention we're having the best relationship with our Leasing Agent/Portfolio Manager Vanessa and our landlords. Extremely satisfied with their flexibiility, professionalism, property care and their quality management so far!

Experiencia fantástica: I've been working with Tom and his team for many years. Compass has provided exceptional level service for not only me, but my residents love them too. They are truly experts in the industry in Grand Rapids. It's nice knowing my investments are in good hands.

Experiencia fantástica: Compass Property Management has been very responsive and professional throughout the rental process. Vanessa was very helpful in thoroughly answering all my questions and calling me back quickly.

Experiencia fantástica: We've been looking for a quality management company to help start build our investment portfolio. Compass has been nothing short of amazing. From their reports and communication through COVID, and improving our properties gradually while keeping our tenants happy, we could not be happier.

Experiencia negativa: I had a tour scheduled at a property this morning - I showed up, punched my code into the lock box, and grabbed the key. The key did not work in the unit I was supposed to view. I called 5+ times (including the emergency lockbox line) trying to get ahold of a real person to speak with, but every line led me to a voicemail. I drove two hours specifically to attend this showing - I am now at my current residence over 12 hours later, and I STILL have not heard anything back. This is completely unacceptable - if you’re considering a rental from Compass, I would rethink it.

Experiencia fantástica: I had to move unexpectedly during the pandemic and compass handled everything very professionally, I actually had no contact with anyone and still all my questions were answered promptly. I am very impressed at how clean everything was when I moved in. My favorite thing is that you can setup automatic rent payments, no more scrambling around last minute to get rent in on time.

Experiencia fantástica: I rented an apartment with Compass for seven months (until I had to sublease it for a job) and loved my experience with the management! They were very helpful about answering questions about subleasing, fixing (rarely) the apartment in a timely manner and responded to my questions very promptly! If I'm ever back in Grand Rapids I would definitely rent an apartment through Compass again!

Experiencia fantástica: They are friendly and respectful. I dont like the business hours, but I communicate via emails and it works just fine. Thank you for all you help over the last 6 years

Experiencia fantástica: I have lived at the Trowbridge flats apartments for over a year and have always received amazing customer service from their staff, especially the Senior Portfolio Manager Gina. She helps us whenever possible and always replies quickly and accurately. I look forward to renewing my lease next year!

Experiencia fantástica: Me my roommate and dog have lived here for a year. It has been by far the best renting experience in my 6 years of living on my own. They are attentive, well managed, and accommodating from the start. Gina, Lou, and Nichole have done an amazing job meeting our needs and making sure we are well taken care of during our time here. We have resigned for another year and are grateful to have a well kept, well secured dwelling, with friendly staff and efficient utilities. Thanks Compass 101, and Trowbridge Flats for doing your best job, it does not go unnoticed.

Experiencia negativa: I've been leasing from them for 2 years. When it comes to small issues they're quick to fix it. But when it comes to this leak in my bedroom ceiling that I've been reporting to them for OVER A YEAR, they keep telling me it's fixed.Tell that to the pots and pans by my bed tonight!!! Would not recommend.

Experiencia negativa: Just poor management! Basement stayed wet, me and my child accumulated bad coughs to later find out the last resident died in the home. And the carpet was in need of cleaning after being there a year but it didn't need replace, so when my lease was up compass property stole my deposit. They have a bad reputation with this. Please think twice and be aware, They are scammers and you can never speak to ANYONE

Experiencia fantástica: So far so good with my current lease! We have laundry in building, lawn care included, lots of space and quick and convenient maintenance! We had a nonworking oven at move in but one week in they had the old one removed and replaced with a brand new gas stove! No problems with the company or any hidden fees that we have encountered. Very pleased with Compass!

Experiencia negativa: The worst property management company I have lived with. Awful communication, and very unprofessional. Numerous things have gone wrong, no one gives us a level of priority of fixing anything. We moved into a filthy apartment, had to clean it ourselves. No one answers emails, no one answers the phone. Me and my roommates have been without heat for 12 days now, and nights are falling into 10°. We've had people come try and fix it 4 different times, and it still doesn't work. No response from our property manager regarding the issue and seeking compensation. Customer service is awful. Highly recommend choosing a different leasing company to live with.

Experiencia fantástica: I have had Compass Property Management for 3 years now and they have been awesome!! I would recommend them highly. They are easy to work with and Vanessa, my property manager, has been especially helpful everytime I've needed her!

Experiencia positiva: Compass is a good property management company. I rented a property from them for 3 years. They were helpful and responsive.

Experiencia negativa: I am a current tenant here at 221 trowbridge flats. STAY AWAY FROM RENTING FROM THIS COMPANY. The walls in my BRAND NEW building are paper thin with no isulation, I’m top floor and can here the people below me and the dog that lives below them, it’s absurd. The maintenance people have been here almost 2 times a month every month dealing with the low cost, budget faulty appliances they have installed. And management is unable to carry out the tasks needed of a landlord. I’ve tried to work with multiple people @ the company to resolve a billing issue, only to be forced to take them to small claims court!!!! Not to mention that they have had my car towed, from the lot it’s supposed to be parked in!!!! And refused to take responsibility. Please just pass on working with these people.

Experiencia negativa: Compass recently took over as the management of my apartment complex. Impossible to get a call back from the office. Been waiting on maintenance to fix my washing machine for almost a week. No one has been out to the apartment yet.

Experiencia fantástica: • I was at Trowbridge flats on Clancy Avenue. The apartments themselves are very sleek, I especially appreciated the counter space and open layout. We loved the beautiful floors and brand new appliances. We would have liked a little more storage space but got a great rate for a three bedroom apartment. (It helped that my roommate worked at spectrum so we got a discount) After living here eighteen months there are only a few things I would say may be major dealbreakers. Number one and by far the worst is parking! If you are not able to pay for parking, it will be the bane of your existence. The city now requires a pass for all of the surrounding street parking, so while the pass is a minimal fee you will get ticketed if you don't have one. However, in the winter you will get plowed in if you park on the streets. So you really should consider the parking that they offer and work it in as part of your budget if you want to live here. (It is about $40) Also, this does seem to be a very up and coming area, close to medical mile and not far from downtown. This was great for my roommate who could walk to work. However, some of the area is still not the best, and the are times when that is clear, so maybe just be aware of your surroundings. Neither of these were problems with management in my opinion. So, finally I would like to rave a little about some of the staff. Specifically Lou the maintenance guy and Gina our property manager! As before mentioned street parking this past winter was atrocious, I was snowed in so thoroughly I thought I wouldn't make it to work several times! Twice Lou happened to be near me salting the sidewalk and both times he stopped what he was doing to help me dig my car out. Gina is also amazing! After being late to work I decided to pay for alley parking, she responded very quickly and helped me out! She was always very considerate and even helped me when it came time for me to move! Many of the other places I have lived weren't always helpful when I was living there and certainly were not once my lease had ended. This was not the case with Gina and that is what I appreciate about this place most of all! Overall I was happy with my experience at Trowbridge apartments and enjoyed getting to know the city a little bit better!

Experiencia fantástica: 10/10 would recommend Jason Johnston! We were probably a very difficult pair to work with, and ended up seeing over 15 houses and Jason was very patient with us! He always had our best interest at heart, was always responsive through email and text, and went above and beyond what we expected! If you're looking for a realtor I guarantee you will be happy with Jason!

Experiencia fantástica: The Compass Leasing Team has been working with me to find a property. Deb, Kayla and Bryce are so helpful and have been very informative. Thanks for helping me during this stressful time.

Experiencia fantástica: Compass makes the ordinary stress of finding a new place much more manageable with their wonderful communication and commitment to service. I spoke with a friendly representative by the name of Kayla and she took the time to give me detailed info regarding the things that I needed to do, as well as following through and returned all of my calls in a timely manner to assure that the process was moving at an exponential rate. I would recommend Compass to anyone looking to rent or buy a home