United Properties of West Michigan

Experiencia fantástica: Loved my time renting with United Properties. Great communication across the board; you can tell each department takes pride in what they do.

Experiencia fantástica: Paulina was very helpful getting us set up in our new rental and communicating with us!

Experiencia fantástica: From the tenant side, we've had nothing but great experiences. A couple maintenance issues popped up here and there but were handled promptly. The fee for the "rewards"/credit reporting and the pet-related fees are meh, but they are clearly disclosed, so that's a wash.

Experiencia fantástica: I initially had a bad experience with United Properties. After going through an application process, an accommodation I was under the impression existed, did not. This led to a heated review where I felt I wasn't respected and taken care of properly. United Properties reached out within 24 hours of my review and did everything in their power to rectify the situation. David Klein did a phenomenal job with my situation. He made me feel heard, and did not hesitate to do what he could to help me find a home that worked for me. Even while doing that, he helped advocate to the owner of the original property I applied for that my dog was safe and wouldn't pose a threat to the home. This lead to me getting approved for the house I wanted in the first place, which really makes me happy. United Properties has a great team working for them: a group full of individuals that want to see you in your dream home as much as you do. They turned this 1 star experience into a 5 star one, and I would recommend this agency to anyone who is looking to rent or sell in the West Michigan area.

Experiencia negativa: Being literally trapped in your own home because the property management company won't shovel/plow is extremely frustrating given the amount of money I pay every month. This is a violation of City Code and is preventing me from entering/exiting the property.

Experiencia fantástica: Easy to use online portal, great communication, and took good care of my property.

Experiencia fantástica: Solid and friendly management. Also a responsive maintenance team; I have no complaints.

Experiencia fantástica: As investors, the soundest decision we’ve made was to enlist United Property Management Co. over 5 year’s ago. Having United handle the entire marketing , leasing , maintenance and collections process for us has removed the stress and time demands from owning properties. We highly recommend UPM to any investors looking for a management co. What stands out is their quick and friendly turnaround on questions and resolving any concerns from us and our tenants. Much appreciation to David , Tim and the entire team.

Experiencia fantástica: I can't say enough good about united properties of West Michigan and their maintenance team. We had some snow and ice yesterday and I called about having a hard time getting up and down my driveway after they plowed and called for them to lay some salt down for me. They came right out. It nice to know when I have an issue they are just a phone call away

Experiencia fantástica: Brad was very good, asked questions that had not been asked in the past. Efficient, friendly, professional!

Experiencia negativa: Did not have a good experience renting with them. I wouldn’t recommend. Charged many fees (6mth inspection fee). I also didn’t get my pet deposit back. Charged me fees for supposedly leaving items. I did went back and took everything out before dropping off the key (was still charged $200 or so). The unit I rented has mice, which they are aware of but they won’t do anything about it. I usually don’t like to leave bad reviews. But I want to be transparent so others are aware.

Experiencia fantástica: I’m an investor in GR and just spoke with Tim Vandentoorn regarding an opportunity to use them as my property management company. Tim is extremely personable, helpful, and professional. He was quick to offer valuable advice and I appreciate how transparent their process is. I was impressed by the competitive pricing and full suite of services offered. Looking forward to building a successful portfolio and United Properties definitely has the care and experience I’m looking for. Thanks Tim!

Experiencia fantástica: Alyssa and David are two of the most incredible people in this office! They were so helpful in finding my clients a rental while they search for their forever home. Just in the nick of time, too with the holidays coming up, it was really important that their cats were safe and settled. David pointed me in the right direction, and Alyssa sealed the deal by coordinating the showing and handling all the paperwork with my clients. Thank you both, teamwork really does make the dream work! My clients (and their cats) are furrrrever grateful.

Experiencia negativa: HORRIBLE HORRIBLE PLACE DO NOT RENT FROM THEM. These people are scam artists and know exactly how to swindle people out of their money and hold them off from getting anywhere. I have been providing ample amount of prof and verification just to keep getting new requirements. They scam you out of your application fee and never approve you no matter what proofs you submit. They even want you to link your bank info so they know how much is in your account and where your money goes. All they want is your money and they are NOT here to help anyone but to themselves. Keep your money and try elsewhere.

Experiencia fantástica: I rented for 2 years and it was great. Any issue was promptly handled. Paulina, Heron, and everyone at UPM have been excellent with communication and professionalism.

Experiencia fantástica: We rented from United for about a year and a half, and though the beginning was a little rocky, as I felt at the time there was a lack of care and communication, when we transferred to a different unit, David, Tim, and Paulina all did an amazing job at ensuring we felt seen and taken care of! Maintance was handled promptly and they paid for our hotel when we needed alternate housing due to needing a new furnace. Since then we have had to transfer our lease again due to moving to another town, and with that, Paulina has been prompt and compassionate when it came to finding someone to be approved for our lease take over. I can't speak on behalf of everyone else's experience, but for us, even though things were rocky at the beginning, we have come to be very happy with our experience with United and would rent from them again.

Experiencia negativa: We were trying to apply for one property, but our application wasn’t submitted until AFTER the property wasn’t available. They still took the $50 even though we weren’t interested in any other properties with them. So there was nothing to process because the property wasn’t available.

Experiencia fantástica: I called here asking a few questions about the leasing process looks like and the lady who picked up, Soroya, was very helpful in pointing me in the right direction! I didn’t end up leasing with them, I just wanted to say thanks for being easy to work with!

Experiencia positiva: I would avoid them if you can. after finishing the first year without problems, I had to sign another 1 year lease. I had to pay an extra 4 months worth of penalties for leaving 8 months into the second year. they are difficult to deal with.

Experiencia fantástica: The gentleman sent to our home by United Properties got the necessary tools and completed the task in no time. He displayed great respect and understanding. If I hadn’t forgot his name, I’d contact him every time for support! Thank you!

Experiencia fantástica: Utilized Uniteds services to manage our properties for decades! Very helpful and responsive! Kept costs down and rental income amazing for us also! Handles the legal issues well and recovered money owed. Fantastic team!

Experiencia fantástica: Renting from United Properties has been a great experience and a breath of fresh air! They are on top of managing any issues that may arise, but they also rent very well-kept properties so you can trust where you’re living is solid. I just renewed my lease and will continue to do so as long as it’s made to be such an easy choice- which it definitely is! Thanks!

Experiencia fantástica: While waiting for my rental application to be approved I received a text message from this property management group regarding having a co-signer! I explained that I have a voucher and put all that information on the application! They said I had a judgement from the housing commission & that is what blocked me & thats why I would need a co-signer! The GRHC arrested a worker for stealing our rental checks at our property & she was convicted of fraud (all online to look up)! So because of this, all of us living at our current property cannot get outside housing??? None of this should be on any of our credit reports due to fraud that took place! This rental management should have considered all factors because it was none of our faults for the judgement due to the Grand Rapids Housing Commission having an ex-employee arrested & convicted for fraud❗️ When I spoke to a worker today! She was rude & very unprofessional! I would not recommend this rental company to a turtle❗️Horrible job❗️ Update: 08-14-2025 I spoke with management & I am pleased with the follow-up! I appreciate your efforts! I have a 5-star now! Thanks again :)

Experiencia fantástica: It's been a pleasure working with United properties. This is the only property management company that I never have to replace during the life of investment and never had to worry about execution from both owner and tenant perspective. Great experience thank you to you and your team!

Experiencia fantástica: My husband and I have been renting with United Properties for several years now and have been nothing but impressed! Our floor was deteriorating and maintenance came promptly and got to work quickly fixing the entire kitchen floor, not just patching the damaged areas. They were polite, efficient, and knowledgeable! THANK YOU United Properties for taking such good care of us!

Experiencia fantástica: Tyler was great , did an inspection wasn’t pushy and very understanding. Very outstanding guy , would definitely recommend him

Experiencia negativa: Hope you don’t need any big repairs. It will be two months to repair a sewage gas leak In the home. Lack of contact and it seems like they genuinely don’t care. Find a different contractors if work cannot be competed in a timely manner. It’s not rocket science. Horrible experience from move in till now. Would not recommend.

Experiencia fantástica: THEY COMPLETELY EXEEDED MY EXPECTATIONS!!! I really cannot say enough positive things about this company. We moved in not long ago, however, I've rented and have lived in a variety of apartments throughout my years, and while I have had some amazing landlords in the past, this management company has by far surpassed all of them. Tim and his team (Denise and Soroya specifically), have been amazing to work with. We originally viewed a second floor unit at one of their properties, and we loved it, however, we had a very specific time that we needed to move, and weren't quiet ready to move just yet. Tim reached out shortly after our showing, and I expressed our interest, but also that we could not move until the end of the following month. He informed me that they were in the process of remodeling the first floor unit, and that it would be ready when our lease was up and when we were ready to move in. The remodel was absolutely stunning. They far surpassed my expectations, installed a brand new washer, dryer, refrigerator, and gas range. New flooring, windows, bathroom, paint, etc. The team was always very responsive, and any small maintenance requests that I have had (door latch not latching, getting the hot water turned on that I had no idea how to do) so far have been answered quickly. They do have an extensive screening process, but as a tenant living in a duplex with other people, I highly prefer that for my safety and security, and they answered all questions that I had during that process. A big thanks to their team that did the remodel! It's is an apartment we are proud to call home. We saw a few other properties that they own, and we can see that they take pride in their work at all of them. 10/10 would recommend!

Experiencia fantástica: Edit: Property Owner - review after working with United Properties for seven years. Outstanding service—highly recommended! Working with this team has been a fantastic experience. They are fast, responsive, and professional in every interaction. Tasks are completed promptly and at very reasonable rates. They’ve done an excellent job managing my property, and every question or concern has been addressed quickly and thoroughly. I couldn’t be more pleased with the level of service! Original Review, 18 months in. 18 months ago, I was worried about owning a rental property and offloading management to someone I had never met before. I now have the upmost confidence and appreciation for what United Properties of West MI has done and are continuing to do for me.

Experiencia fantástica: As a new tenant, it has been a pleasure to work with the women who are responsible for taking calls @ UPM. I have pretty much called nonstop the past 2 days with questions, and the level of prompt, professional, and courteous customer service that they have provided has been top-notch! Each one has clearly communicated the process each step of the way, and when they don't know the answer, they find out and immediately let me know. Great experience!

Experiencia fantástica: I came into the office distressed about my situation, and they seemed so caring and wanting to help. They encouraged me to apply for a house and I got approved within a day. I wanted to move in before the house was officially ready, so there was some work that needed to be done — and it was done without any time delay and without any hesitation. Any maintenance concern I have is answered and scheduled within a few days. United Properties is awesome! I recommend this property management to anyone who is looking to rent.

Experiencia fantástica: Such a great company to rent from. They are all very nice, respectable and take care of any matters we have in a timely fashion. Always willing to help and go above and beyond.

Experiencia fantástica: Tim with United Properties was amazing with helping my client purchase one of their properties for sale. Tim was polite, professional, and punctual in keeping in contact when needed. Highly recommend him!

Experiencia negativa: ⚠️⚠️THE WORST PROPERTY MANAGEMENT IN ALL MY 30YRS OF RENTING⚠️⚠️ *I unfortunately had to deal with them when my landlord had them start manage over his properties and when they took over anything that needed to be fixed was LITERALLY rigged or patching-up NEVER fixing the problems. *BE AWARE of them over charging and billing you for others tenants BS or messes. *Also they are HORRIBLE at taking care of their clients properties inside or outside. **WILL NEVER RENT ANYTHING FROM THEM!!

Experiencia fantástica: My son and his housemate have been renting a condo through United Properties. This is a dependable company which communicates well. They replaced a dishwasher after trying diligently a few times to fix it. We are grateful.

Experiencia fantástica: I have been rent with UPM for 13 months and Me and my family loves it here. They are on top of making sure the house is cared for with any issues we come across! The team at UPM is amazing friendly and very welcoming! We signed another lease with them and will until we are ready to buy our forever home! Thanks UPM!

Experiencia fantástica: We have been renting with UPM for about 6 months and have resigned for another year. We have had really pleasant experiences with quick response for work orders and good communication through the whole time.

Experiencia negativa: I’ve been renting from this place for nearly 4 yrs now… they make you pay more than what the place is worth.. and take forever to fix anything… the worst rental property to ever rent from… there are better rental properties out there that do their job right and listen to their tenants unlike this one… before renting from United properties, be sure there isn’t other rentals available

Experiencia fantástica: Highly recommend this management company. They handle everything in a timely manner with minimal effort from me. Especially happy with the inspection report completed by Tyler Pickard. It was very detailed with lots of pictures. Great job, Tyler! We appreciate you and UPWM.

Experiencia fantástica: We moved into our new rental home two weeks ago, and our experience has been great! We’ve had two maintenance issues, and United Properties responded very quickly. The technicians were friendly and professional. Definitely recommend!

Experiencia negativa: We were trying to rent from United but had a difficult time. First off our underwriter took days to respond to our emails and when she did she didn’t answer our questions. We called trying to ask questions and only one person was helpful. Another male that answered told us our underwriter didn’t take phone calls only emails. You would think everyone working there with customers should be able to take phone calls about a property they were trying to get rented. Our underwriter made the whole process long and kept asking for a co-signer even though my partner made 3x the rent and I was working on transferring my job to Michigan. I also have access to a trust fund that held about 3 years worth of rent and they still wanted a co-signer. (My parents didnt want to cosign a property outside the state they live in) We offered to pay 3 months upfront if they were worried about my job transfer, or to pay 2 security deposits. If we didn’t qualify to rent then just tell us that instead of dragging the whole process out. We were tired of dealing with them so we said no, we’re done trying. So instead of getting a couple who could clearly pay the rent into a house they’re letting it sit empty without rent ‍♀️ Maybe they’re better for people who already live in Michigan but trying to get a rental from out of state was a difficult process.

Experiencia fantástica: We had Scoot come and fix the ceiling after a leak. He was great! Helped me rescue my cat after she went to hide on top of the refrigerator and slid all the way down. He was also very professional and did great work!

Experiencia fantástica: I moved across country in November to GR and United properties helped me, while long distance, secure my apartment and facilitate a smooth and easy move-in the day I arrived in state. Any maintenance requests have been handled if not the day mentioned, the very next day. They are very prompt and the property managers are not only really nice and incredibly helpful, but they seem to always be going the extra mile to be flexible and make sure my needs are met. Ive never rented from a property management company before but my experience has far exceeded my expectations. My unit doesn’t have a washer and dryer and they are currently trying to figure out how to get one installed, amazing! Definitely Recommend renting with United Properties!! Update- they got me washer and dryer hooks up but most notably, when the neighborhood got extremely dangerous they gave me keys to a new place by 3:30 pm after a shooting the night before. Safety is very important to them and for that I’ll forever be grateful.

Experiencia fantástica: A bat found it's way into our rental home and United Properties acted so professional and promptly to help get it out. Within 30 mins of me reaching out for help did I already have a response and options of how to move forward. Just a couple hours later, someone was in my home, removing the bat and inspecting the inside and outside for potential access points. Work was then scheduled promptly to seal potential access points. I am beyond grateful for how quick and efficient the team at united properties worked. The communication and updates given were so helpful. Scott was the one who came over to make some repairs. He listened to my concerns and fixed the potential problem areas. He even showed me exactly what he did. He was kind, professional and extremely knowledgeable. He assured me, if there were any other concerns, to not hesitate reaching back out. I greatly appreciate the work he did. I couldn't have asked for a better team to help navigate this unforseen problem. Great work. Thankful for everyone involved in the process.

Experiencia fantástica: Good at keeping up with maintenance. Takes a little prodding for non emergency stuff but they do eventually get to you. Their computerized maintenance system works well. The new kitchen floor is beautiful. I'm positive the owner is going to be happy with the work they did. It looks beautiful.

Experiencia negativa: I moved into 710 McRenyolds Ave #2 last year. I was 5 months pregnant at the time and was hoping to find a safe, up to code living situation for myself and my newborn that was born in the winter. Moving in was AWFUL. I had bought a washer-dryer stackable unit because there were hookups. The layout of the house made it IMPOSSIBLE to get it up the stairs! I couldn’t even fit a box spring up the stairs for my full sized bed. The neighborhood is NOT SAFE. Homeless people EVERYWHERE messing with your trash and throwing shot glasses everywhere. Upon move in, after about a week or so of staying in the unit, I developed numerous bites on my body. It turned out to be BED BUGS in the unit that had already been in the unit prior to my move in. United addressed the situation however they did not compensate me for the hotel I had to live in with my two dogs for over a week or any of the furniture or laundry fees and instead took $50 off my rent for a few months and offered to not increase my rent if I renewed for the next year EARLY. The power also kept going out frequently, water leaked and when I reported it I was charged because they “couldn’t find a problem”. There was also a gas leak in the lower unit and when I had asked about it i was told that it wasn’t a concern for me (it was an upper lower unit to an older house and they made a meld stating that they were going to fix the problem at my unit so that’s why i asked). The front office lady acted like i was stupid from the moment i had interest in my unit to when i turned in my keys and asked about the protocol for getting my security deposit back. She wouldn’t even let me give her my email in person after driving 2 hours to return the key because I wasn’t aloud to mail them, but told me I had to email it. would not recommend this property or property management company to anyone who wants to keep their sanity (and skin clean).

Experiencia negativa: This is the worst company I have ever rented from. They are slow to respond, way over-charge for anything they possibly can, and have terrible customer service. I moved out of my duplex after dealing with them for years and was rudely snapped at by one of their employees while dropping off my keys. All I asked her was if we could check to make sure everything was all set with move out. I let them know several times about an upstairs neighbor I had (who also rented from them at the time) who was threatening my roommates and I, he spit on me, and yelled racial slurs through the ceiling. I told them we felt threatened and scared, and United Properties did absolutely nothing about it. I will never rent from them again. I truly suggest looking elsewhere for housing.

Experiencia fantástica: Denise and the leasing team were beyond helpful during our application process! They responded timely and helped get us into a place we love! Ethan and the maintenance team did everything they could to help with a sewer back up about a week after we moved in. When the maintenance team couldn’t fix the issue, the after hours maintenance team (Elise) helped get a plumber out in about 30 minutes. Issue resolved and they sent someone out to clean up the mess - thank you to all!

Experiencia negativa: I applaud the application process they really want to know who you are. But the downside they say they accept section 8 voucher holders but beware your total income has to be over 1900 a month heck if I brought home that much I wouldn't need section 8 beware Veterans they could have that on web site under where they brag about accepting sec 8 before you spend 45 bucks plus a convince fee Now that I have lived in Michigan for a minute I have to say AVOID this company!!! Never trust a management company that does not own their properties they are just a front for likely slumlords who barely keep their properties up to code the management company will always side with the owner and they will also keep you in the dark as to who actually owns your buildings. It seems to me this new type of property management is the new thing of the 2000s the same thing they did with radio years ago capitalism has run amuck in America

Experiencia negativa: The five of us living in our house have called United Properties over 50 times to handle two big issues: No heat and mice in the house. We either get no response at all or they send a guy over to help, but he doesn’t fix either issue. We woke up to 42 degrees this morning. They brought over 3 small room heaters and told us to leave the hot water running so the pipes don’t freeze. All five of us had to leave and find a place to stay temporarily during this cold weather. Since day one, we have not gotten any help or anything fixed. United Properties doesn’t care about their tenants. Do not rent from them! It’s more stress than it’s worth.

Experiencia positiva: Grand Rapids office has always gotten our issues fixed within the day. My property manager Tim is incredibly helpful and responsive. Really cares about his tenants!

Experiencia negativa: If you like to wait days for any kind of repair(s) or like your repair(s) to be done insufficiently and not done to code, this is the place for you. They will give you excuses, send multiple people to assess the issue but they’ll take the cheapest route to get the repair done. Who cares if it’s weeks before it’s done. Hopefully if you decide to work with these people, read all of the reviews. Don’t be fooled by pictures either.

Experiencia negativa: Worst property company you could ever work with. The girl who sits at the front desk is rude and doesn’t want to help just needs it to be quiet so she can answer the phone. We have bats flying in our basement and rodents in our attic, they pretty much told us it’s not their responsibility and we now have to pay out of pocket for all the pest control treatments. Do not sign a lease with them, they do not do anything to help their tenants, they just want your money and that is it. This is a joke of a company.

Experiencia fantástica: The maintenance team has helped us immensely and have all been wonderful to work with. Our oven stopped working yesterday and the team had it replaced in less than 24 hours. Saved Thanksgiving! We have lived here for over 3 years and the entire team has been amazing. Big shout out to Enrique, Diego, Ethan and Russ! We appreciate you all!

Experiencia negativa: This company is NOT one that I would EVER recommend! Predatory? YES, absolutely!! They want to collect application fees and “holding fees” that are non-refundable or only refundable for 1 business day. Not to mention they collect multiple applications for an apartment/house seeming to pick and choose whom they will rent to. Asking for equal to one month’s rent to hold the apartment and only giving 1 business day for it to be refundable BUT telling you they have 3-4 business days to process your application is unacceptable! Unethical at it’s finest, these are companies that give property management companies a bad name.

Experiencia fantástica: United Properties has the best property maintenance team I’ve ever had. They are always quick to respond, react, and repair, and the results are top-notch; they take after images of their work to prove it!

Experiencia negativa: Awful experience renting from this company from start to finish. Unfortunately for my roommate and I we were in a pinch and had to decide where to live rather quickly. To start, Paulina, who processed our documents and application was extremely over the top and frustrating to work with. Took quite a bit longer to get into a place while we were in a pinch for no good reason and just overall a very frustrating experience. Second, the property itself was NOT in good shape whatsoever. The paint job was terrible, from top to bottom. There were plumbing issues, the furnace was extremely outdated, the place was dirty on arrival, the oven didn’t work, water damage under the sink, flooring had nails sticking out all over the place, on multiple occasions we seen roaches just after having had moved in, we were in a duplex and our neighbors reported that they were seeing rodents in their half of the property…. The list goes on and on. Lastly; the charges deducted from our deposit were outrageous considering the condition of the property we moved into.. charged $800 for some blinds that needed replacing and a bit of touch up paint on a house where the paint was already in terrible and gross condition. I do believe that the lady who handled our dispute at the end of it was as nice as she had the power to be, but definitely fed us excuses handed to her from her superiors. Again, a terrible experience from start to finish, and I sincerely would absolutely never recommend any person I care about to either rent from this company, or use this company to upkeep on one of their own rental properties. Please, choose anyplace else

Experiencia negativa: If you are a landlord in West Michigan, specifically, Grand, Rapids Muskegon, or even Kalamazoo I would not recommend using this company’s services. As you can see from the photo’s you can expect that this is a sample of how they will do upkeep your property or investment. I did call to inform them and they told me I needed to cut down and maintain all of their overgrown weeds, grass and trees. I ended up, just leaving a complaint with the city to have them take care of it but your investment deserves better. *For the owner who requested me to take photos here you go.

Experiencia negativa: This property management company is not good to go through if you have section 8. I just got my voucher and Paulina has no clue whatsoever how it works or what is going on. I just received my voucher and my application was denied with not knowing anything about section 8. I am very disappointed with this. Good luck!!!! UPDATE: IT GETS EVER BETTER SMH. contacted the owner after seeing his response. Never helper me and made me feel like s um and also was not willing to give me a refund on the application fee. This place and the owner is a joke. Not everybody has tons of money. I felt like because I had a section 8 voucher they treated me as such.

Experiencia negativa: Hope you don’t ever have any maintenance issues, appointments are far and in between! You’ll never know when someone is finally going to show up to fix anything. Selecting 5 appointments times is a joke, just called their maintenance phone number that states appointments are 2 weeks out! Going on 4 days with no working washing machine and no response from UPOWM or “Meld” for updates regarding this, severely disappointing considering this is an appliance that’s INCLUDED with the rental.

Experiencia fantástica: With one exception, I've always, received good service from UP. Recently had a service call for low water pressure and they addressed the issue right away. They didn't try to cheap out on the repair and Ethan (the repair tech) did a great job and was courteous while doing so.

Experiencia fantástica: United Properties has the most quickest maintenance services out there regarding property management. I called about an unpredictable light switch fixture not working properly one day and their maintenance team came right out and fixed the problem the very next day, thumbs up , U.P. I really appreciate it!! ❤️

Experiencia negativa: Steer clear if you are a renter. They had us move into a house that was not fit for tenants. Mice, windows that didn't open, basically falling apart. It is a huge hassle to get anything done through the office. They will give you the run around for days. David Klein, the office manager, is about the most incompetent person you will ever have the displeasure of communicating with. I could go on an on about the problems we had with this company over our 3 year lease. Note: most of their good reviews are from owners of the properties they manage, not tenants.

Experiencia fantástica: We recently moved in our new home and are very satisfied with the service everytime something needs fixed Ethan comes right out.and does a very good job.. thank you…also we just met Grady and he’s amazing as well. We find that the meld is very helpful.Ryan as well you have a great maintance team. Thank you to you all..

Experiencia fantástica: Carmen was a big help today. It rained a ton last week and we worried about whether our property flooded or not. Carmen contacted our tenants and set our minds at ease. Our property is well taken care of by a team who works well together because I emailed David and Carmen got right on it. Thanks, United Properties Team!

Experiencia fantástica: Carmen and Israel have assisted multiple times when we needed repairs done at our rental property. They responded very quickly with professionalism and we were very pleased with the easy resolution to issues. We have had a great experience with UPM and highly recommend.

Experiencia fantástica: Carmen did a fantastic job on our door. We were very happy with the quick turnaround. We did not wait long when we put in the work request. Also, Israel and Carmen were able to fix our dryer. They are always there when we need them, and it has made living here luxury.

Experiencia fantástica: I have to say that when ever Rick came aboard, I am more than sure that he was and is a great asset to United Properties. Rick is very compassionate about the situations that I have brought to him, he definitely tries to solve the problem. He shows that he cares and that is so rare AND important to me. Rick is AMAZING!!! Thank you for all of your help. GOD BLESS YOU RICK

Experiencia fantástica: Israel, Ethan, and Carmen made sure we had a nice new mailbox installed quickly and without any hassle! The communication was prompt, professional, and detailed. I appreciated the call afterward asking where to leave the mailbox key, as I was not home for the install!

Experiencia fantástica: We have thoroughly enjoyed doing business with United Properties over the last couple of years! They are responsive to questions we have and very organized! Tiffany Roscoe pays special attention to details and we love working with her and her team!

Experiencia fantástica: It has been 2 years or so since having United take management of my properties. I have added a few more houses since then and they have been extremely responsive and helpful! Kyle Dee has helped me with renovations to listing one of my houses and has made my life more simple. Dathisha Brown (AKA Dee) I give huge thanks to for getting my units leased. United's staff is well educated and allows me to see what is going on and check reports right on my phone. I would highly recommend United to any investor/landlord, new or experienced!

Experiencia fantástica: I have been utilizing United Properties since 2018, and they have been doing an excellent job ever since. Even when I was outside of the U.S., they were very communicative and responded in a very timely manner. Recently, Matthew H. has been extremely helpful in sorting out the details and answering questions in preparing my property to sell. The team as a whole are very high performing and I cannot recommend them enough.

Experiencia fantástica: Scott was very kind, he fixed our broken bathroom vent fan. Got in done fast and made sure not to leave a mess behind. My son came home and was extatic that he didn't have to listen to the loud rattle from the vent while taking his shower. Would definitely recommend his help to others..

Experiencia negativa: ZERO STARS. Absolute WORST company. DO NOT RENT WITH THEM. Happily updated review by request. Reasons; you clearly did not have the property I rented inspected as there was loose asbestos found, black mold, the foundation was crumbling, and the electrical was not up to code. None of this was found until me and my family continuously got sick each time we returned home. This was addressed with a mild manner from your company acting like it was no big deal. When your company did eventually send someone, you sent someone from your own company, not a licensed contractor. The man your company sent showed up in a wife beater and a mask and no one told us we had to be gone or that there was any danger for us to be there which everyone knows is a serious matter When I let your company know that I wanted to break the lease you guys tried to charge me about 3 months worth of rent. And so we decided to move out with the advice from an attorney, and you guys still didn't even give us our entire security deposit back. We can't get any of our money back because there's not enough money in it for a lawyer to help us out. I'm concerned you'll be doing this to other tenants as well. That is why I am putting this on Google for everyone to see. I stick by my statement that this is the worst rental company And quite frankly you shouldn't be in business.

Experiencia negativa: When moving to GR from out of state, I signed a lease with United not knowing that the duplex we were moving into was for sale. When the property sold, United failed to tell us. The new owner was unaware that anyone was living at the property until he showed up the day of closing and saw me on the front porch. Thankfully he knew that it was not our fault. We ended up signing a new lease directly with him and it was great. I share this story every time someone wants a rental horror story as it’s something that I still can’t believe happened. Totally unacceptable and preventable.

Experiencia fantástica: Was looking to purchase a second home/investment property in the Grand Rapids area. Heard about UPM and their solid reputation through a friend - was not disappointed. Tim hit the ground running with guidance and tools to keep the process moving, and the entire staff I've been working with are helpful, quick to answer questions and can tell work together as a great team. Out final result exceeded my expectations, and look forward to working with them on future endeavors. James.

Experiencia fantástica: Scott he do the maintenance work for United Properties his work is always amazing. If I can choose who do work on my house I would definitely choose him . He also always clean up his mess when he’s done, and if I have any questions he answer them for me . I appreciate his work thanks again Scott and United properties.

Experiencia fantástica: I've had a great experience with United Properties of West Michigan. Matthew has done a ton of work getting my properties in tip top shape. Carla has been great about explaining the financial program. And David in the front office is always a huge help. Highly recommend.

Experiencia positiva: If you rent with them, keep track of everything, screenshot your portal, they will edit things rather than make new entries. Read your lease, they make good use of the section that says if they forget things your still obligated to pay. Take pictures of move in and of move out. Don't forget the carpet cleaning. You are just another entry in the ledger, so prostrate yourself to their rules and you'll probably get your deposit back. be diligent though, they won't tell you how much your final bill is after you move out. Quick responses for Melds, but don't be surprised if they do something you didn't want. Quarterly inspections, hide yo candy.

Experiencia fantástica: The best property management company I have worked with! They are professional, responsive, and very helpful. Any small maintenance concerns are addressed immediately. I'd highly recommend working with United Properties if you're looking to rent in Grand Rapids.

Experiencia negativa: RENTERS BE WARNED!! Avoid this company at all costs. These good reviews are not from renters, they are from people who own properties that United Properties manages. Anyone who rents from this disreputable establishment will let you know they nickel and dime you until you cry uncle. Keep track of your own book keeping and save all documents because the portal you use to pay rent is controlled by them and they can lock you out whenever they choose to. And good luck actually speaking to someone in the office who can help you and if you have a maintenance problem on a Friday night get comfy until Monday, they don’t work weekends. I rented a small, overpriced, aged apartment and they found countless ways to add charges so I wouldn’t get my deposit back. They use threatening and unethical tactics on renters and will use emails to intimidate you. And if you can’t make the payment and they send you to collections, good luck finding the company they sent you to! What a joke of a company! Poor business ethics!

Experiencia negativa: Owner review. Was with them for two years. They walked into the wrong units on multiple occasions without notice. Unnerving for tenants in heritage hill. They emailed me that there had been a fire in one of my units, when in fact there had not been. Then to top it off they did the worst paint job I have ever seen. Getting paint on natural wood trim and in multiple rooms there was three different colors on the walls! Quite sure a 10 year old could have done a better job. My mind was completely blown that they actually listed it in such condition! Needless to say, I’ve taken management back into my own hands, since they only worsened an incredible property in a nice neighborhood.

Experiencia negativa: Do NOT rent from United. The entire process with them was terrible. I requested multiple maintenance requests and they were slow to help and never really addressed the real concern. Yard work and snow removal were included but never took place. I ended up landscaping the entire place because I like to spend time in a nice yard. I also paid for all leaves to be removed after raking them up. The worst issue arose when it was time to end the lease. They encourage you to resign the lease 5 months in advance. And wanted to make arrangements to show the place immediately if I was unsure. When we finally broke the lease 3 mo in advance we were charged a massive balance. They kept the entire security deposit and we happily paid the extra month charge for leaving early. We also cleaned the entire place and steam cleaned all the carpeting. I patched all holes and repainted anything damaged. I left them a 12 pack of light bulbs after replacing all bad ones, on the off chance I missed something. I also gave receipts for the carpet cleaning. I was then told I had a massive bill with them for several months rent and all the damages. I agreed to pay it out of sheer annoyance. However, they are now saying I still owe $1694.34. ThIs balance keeps going up. I have paid $400 on one occasion and $100 a month for 12 months. The balance has never gone down. Do not rent from these crooks! If you do ask for lease and take copies. Inspect the space and make a video for proof. Do not attempt to help in anyway as it will not be appreciated. Watch for mold, broken steps, and other dangers. We all suffered from poor air quality the whole time there from a leaky roof and water damage. The broken step caused a bad ankle injury and months of rehab. What a nightmare.

Experiencia negativa: Scott is respectful and understand. I'm 3 weeks into my place and he already knows the house and how to get it to fit my needs. Couldn't have asked for more. I hope this stays like this through out my lease. Until they fired him and it goes down hill the property I rented had more issues than a little bit and the home has no insulation. When asking about my lease renewal you get one answer then ghosted and sent an eviction notice. They secure their money when you sign the lease and that’s the only concern. All in all a great way for slumlords to make 1400 a month

Experiencia fantástica: I rented an apartment through United Properties for 3 years. Every complaint I ever had was handled within hours of me submitting the complaint. The United team was great at communicating changes and I could tell they truly cared about their renters. I would definitely rent from them again :)

Experiencia negativa: If you don't mind being lied to on a regular basis this is the place for you. It would take me too long to address everything we dealt with, but in summary. Do not trust anything said, make sure you get multiple forms of verification and even with that you may be screwed over by a policy change (oh without you being notifed at the time of the change only when you call then on it the policy magically appears.) Departments do not communicate well and you suffer as a result. At lease end I was billed for several things that were either sent in as maintenance requests/marked on my move in statement/and some I still cannot get a response on with proof of it being an issue. I will admit the maintenance guys who have came out were mostly great and helpful.

Experiencia fantástica: We ran into some hiccups upon moving in that we needed addressed promptly. It took a little time to get things together but once the cabinets and W/D were available, they were very quick to assist us with getting them installed. We are especially please with the contractor Enoch who was very professional, skilled, and timely about getting all of our needs met. Thank you!

Experiencia fantástica: I’m a new Investor and I’ve had the opportunity of working with Tim, whom helped me with my start up providing me with excellent service and information. Thank you and Sean Larson for your professionalism, Due to my great experience I have elected United Properties to manage my properties as well.

Experiencia negativa: Tons of fake reviews. Moved us into a house with bed bugs and mice. Do not trust these guys. They charge for "pet inspection" and cant get the address right. Then when your utilities companies are confuse about who lives there because "it doesn't appear to be an apartment." Overall fed up and can't believe you can get ridden like this legally. Side note is they had known about the infestation for at least a year, almost 2 now. They moved new people in and didn't tell them either. Pest control is surprised, you either better have a good lawyer or just avoid these guys all together. Nothing less than liars if not thieves.

Experiencia fantástica: All of my Grand Rapids properties are held with United. They have been great to work with, their staff are very responsive, super friendly, and provide us great guidance on the local market. This last one is especially important for me as I live out of state. I highly recommend them for your property management needs!

Experiencia fantástica: It's been a tough couple of years, but I'm lucky to have found a group like this, and lucky to be working with some of the most professional and fair minded people I've ever come across. United Properties has been a very trustworthy partner and I'm happy to remain loyal to them, especially because of folks like Matthew Holmes.

Experiencia fantástica: United Properties is by far one of the best companies I have worked with. As a vendor to them, I work with the service team as they make improvements to the properties they manage. It is clear that Tiffany, Matthew, Emily and Caroline are passionately committed to their work, on behalf of both the tenants and property owners. Doing business with them is fun and the quick and efficient communication makes it easy to do my job. I give them an A+ for AWESOMENESS!!!

Experiencia fantástica: The service team is AWESOME. We are a vendor, doing lots of work with them as they make improvements for their tenants, and they are the best. Tiffany, Caroline, Emily and Matthew are top notch professionals who make it easy to do business with them. It's no wonder they've got such a great reputation.

Experiencia fantástica: I've trusted this company to manage my rentals for the past year and have been very pleased. I also used their construction management services and was extremely satisfied with the results. The construction team consistently completed the scope of work on time, below cost, and with high quality. Overall, very satisfied.

Experiencia fantástica: The leasing team, especially Alexandra, was extremely helpful in setting up everything that we needed for a successful move. She was able to walk us through getting an apartment and even went above and beyond to help us upload items after hours. The property management is quick to give you responses regarding approval for applications and where each cost is. I was very appreciative of the kindness we saw with the Leasing agent we worked with.

Experiencia fantástica: The entire team at United Properties is great. For such an active business, I'm happy to say that I do feel like their only client. Tim, David and Matthew with his crew have been great resources for me, this is a real estate team that you can trust.

Experiencia fantástica: United Properties has been a top notch professional management service from day 1. Being an out of state investor and knowing your property is cared for as if I lived right down the street is priceless. Thanks to Matthew Holmes and the rest of the UPM team for their honest professional opinion in maintenance and repair which help my properties achieve a great return while also providing a great place to live for any renter. Thanks UPM!

Experiencia fantástica: My most recent experience has been with Matthew and the service team on the Ready to Rent inspections and the follow thought. The main point being that the inspections focus on the detail and so often it is attention to detail that makes a big differennce .In order to get good tenants that pay a fair makret price theyhave s right to expect their new home is in the proper move in condition. The work has been quick and responsive get the process completed, and I am hoping for two new renters soon

Experiencia fantástica: They manage all of our rentals and do an amazing job! They do a great job screening applicants to make sure we don’t have any evictions. All of the staff is extremely nice and easy to work with. All of our investor client’s highly approve of them as well. They will continue to get our business. Keep up the great work guys!

Experiencia fantástica: Tiffany has been so helpful and going the extra mile in everything she dose. United Properties is very lucky to have her on the team. Thank you Tiffany for all you personal hard work. Caroline is also someone to thank for the way she puts her heart into her job. She is always stays in touch with you until the project is done. She is a special employee that any employer would love to have. Congratulations United Properties for having Quality staff on your team.