City Property Management

Experiencia fantástica: I was having issues with the portal and Jessie gave me excellent instructions and was very patient. Thank you

Experiencia fantástica: Jesse was so helpful! Answered the phone at 4:55 and was super nice and polite!

Experiencia fantástica: shout out to Steven Wilson for helping me with a billing question. Everyone on the customer support team in general has been helpful anytime i reach out.

Experiencia fantástica: Camille was very professional and gave me a quick turn around response to my emails. Great communication!!

Experiencia fantástica: ★★★★★ I want to recognize the professionalism shown by Noah Burns and Katie Vallone at City Property Management. In a community where residents often have questions and concerns, both Noah and Katie have consistently demonstrated responsiveness, professionalism, and a genuine commitment to helping homeowners. They do an excellent job prioritizing residents’ needs and concerns, responding in a timely manner, and making themselves available when issues arise. It’s clear that they take their role seriously and understand that homeowners deserve clear communication and professional service. In many cases, they have been the individuals who actually listen, respond, and help move issues forward for residents. Their willingness to engage respectfully with homeowners and work toward solutions reflects very well on City Property Management. Our community benefits from professionals who truly care about the people they serve, and Noah Burns and Katie Vallone consistently demonstrate that commitment.

Experiencia fantástica: Transparency Matters in PTCA HOA Election Oversight Questions have recently arisen regarding whether the current Chair of the Election Committee for the Pointe Tapatio Community Association (PTCA) HOA has publicly disclosed that close family members are employed in the property management industry. Employment in property management is not inherently improper. However, when an individual is responsible for overseeing or participating in an HOA election process, transparency regarding relationships connected to the property management field can be important in maintaining homeowner confidence in the neutrality of the process. Arizona law and generally accepted HOA governance standards emphasize transparency, fiduciary responsibility, and the protection of member participation in association affairs. Arizona Revised Statutes §33-1804 and §33-1812 reflect the Legislature’s intent that association governance and elections be conducted in a manner that promotes openness and confidence in the integrity of the process. Individuals involved in administering HOA elections are typically expected to avoid circumstances where personal or professional relationships could reasonably be perceived as influencing, or appearing to influence, election oversight. Even in the absence of any actual conflict, a lack of disclosure regarding potentially relevant relationships may create an appearance of partiality. Maintaining transparency in matters involving election administration helps protect the credibility of the process and supports homeowner confidence in the fairness of community governance. Given that questions have previously arisen within the PTCA community regarding election procedures and the handling of ballots, maintaining a high level of transparency in the current process is especially important to preserving homeowner trust. Clear disclosure of potentially relevant relationships can help ensure that the election process is viewed as impartial and above reproach. For these reasons, voluntary disclosure of potentially relevant relationships can help ensure that the PTCA election process remains impartial, transparent, and consistent with the governance principles expected of Arizona homeowners associations. This observation is offered in good faith to encourage transparency and sound governance practices within the PTCA community and is based solely on publicly available information and reasonable governance considerations.

Experiencia fantástica: Steven Wilson, I would like to thank you for all of your help this morning. It was so easy to finish what needed to be completed and sent to the proper place and finding away to get it there. Thank you for your patience...

Experiencia fantástica: I just called in a leek and They took care of it rather quickly! Thank you all!

Experiencia fantástica: I live in a community managed by City Property and have had nothing but a positive experience. Our property manager Noah, came on the scene less than a year ago and has hit the ground running. Quickly resolving the normal issues of transition, but more importantly was able to pivot and work through some of the more unique issues that have come up. In addition to this he has always been professional, courteous and extremely reliable. The management company itself has supported us with the needs of our community, and has helped us move forward, not only with infrastructure but with modernization of community meetings, communication, and cost saving measures. I am looking forward to the continuing business relationship with City Property and extremely confident in their and our property manager Noah's ability to continue making life in our community a pleasure.

Experiencia fantástica: I have had a positive experience living in a community managed by City Property. Our front facing rep and manager, Noah Burns, has always been kind and informative when I or other homeowners approach with questions. He has assisted several of us in getting architectural updates and community maintenance completed which was not occurring prior to his involvement. I have witnessed several of our HOA board members speak to Noah condescendingly and aggressively during meetings. He has always kept his composure and responded in with professionalism. I don’t understand why our HOA board members mistreat and belittle him, it makes me upset. Noah and City Property, from my perspective, seem to be here to support us homeowners and they have single-handedly improved the aesthetic and safety within our community. Noah is responsive when contacted and is frequently seen in our neighborhood interfacing with contractors on various projects. Furthermore the billing and communication through the City Property website and app are easy to navigate and much appreciated.

Experiencia fantástica: Linda Huggins CAAM helped us this afternoon with an emergency water situation and told us who to call during office hours when our manager can not be gotten a hold of. Linda took care of the issue ASAP and ws very helpful. CPM is a great company to work with

Experiencia fantástica: The property manager that took my call, Ms. Yalda, seemed to be on top of things at the property and took the time to answer my questions

Experiencia fantástica: Over the past several months we needed to contact Crystal McFall the Property Mgr for the Bella Vista Community numerous times. Every occasion, Crystal was very helpful, easy to communicate with and knowledgeable. I must say since we purchased our unit in 2010, (although we don’t live there ourselves), we have on numerous occasions found it necessary to deal with the PM and Crystal has been one of the best we have encountered.

Experiencia fantástica: Steven W did an excellent job at answering questions about submitting an architectural paint request for my HOA. I now know where in my portal to find this information. Thanks for your help, Steven!

Experiencia negativa: Not at all helpful. They issued a violation for missing landscape items with no pictures or specifics. Then, when we asked for clarification, they just repeated their long standard list of possibilities and said to just figure out what is missing. They want to issue notices and fees but not be held accountable for what they are talking about.

Experiencia fantástica: Great support from Camille Montes of City Property Management. She was very professional and patiently listened to all my concerns. She advocated my cause with management and helped me seek quick resolution. Very satisfied with Camille and her office. Would greatly recommend them for all your HOA needs. Keep up the good work!

Experiencia fantástica: Jesse was extremely helpful and patient trying to figure out my problem. I greatly appreciate his time and effort he did an outstanding job. I’m very pleased.

Experiencia positiva: I an glad to hear that you are pursuing a resolution to the overspray issue.

Experiencia fantástica: Noah Burns is an amazing property manager at Pointe Tapatio! He is very efficient in getting requests done, flexible with his time and has a calming demeanor even though his tasks are daunting. I can’t say enough nice things about his efficiency and quality workmanship. He is pleasantly refreshing. Happy homeowner Trish Power-Mayhall

Experiencia negativa: Awful. Truly horrible people. Getting them to fix the pool locks due to people doing drugs there in the middle of the night is an absolute hassle. But they send a fine and threaten LEGAL ACTION because they didn't like the blind choice. No sympathy. No email back. Horrible. Awful. Terrible. I hope to stop someone from buying anything managed by this company. Run away. Do your research. This is a HOA nightmare.

Experiencia fantástica: As homeowners, we had a very positive experience working with Steven Wilson in his role with our HOA. From our first interaction, he was professional, respectful, and genuinely attentive to our questions and concerns. Steven communicated clearly and responded in a timely manner, which made the entire process smooth and straightforward. He took the time to explain HOA guidelines and next steps, ensuring we felt informed and supported rather than overwhelmed. We especially appreciated his fair and balanced approach — he represented the HOA’s standards while still being approachable and understanding. Overall, our interaction with Steven was constructive and reassuring. It’s clear he takes his responsibilities seriously and cares about maintaining a positive relationship with homeowners.

Experiencia fantástica: Steven Wilson was very helpful and patient in working with me. He provided me POC information that will also help me in the future and any issue to contact the property management.

Experiencia fantástica: I spoke with Steven Wilson in Customer Service today. Mr. Wilson was friendly and has very good customer service skills. Mr. Wilson was polite, listened to my concerns and addressed them.

Experiencia fantástica: Camille was very patient and helpful in directing us through the process of submitting an architectural request to our HOA board on the app. We are now able to use this valuable tool more efficiently and can stay up to date on the latest information about our community and the projects that the board of directors are working on for us. Thanks again Camille!!

Experiencia fantástica: Are Property Management has been awesome. Are HOA service is reliable and helpful in making sure are neighborhood is well maintained. The customer service when I call in is outstanding and always willing to help with any problem I have.

Experiencia fantástica: Steven Wilson of City property management company was very helpful today with regard to an issue with our 95-year-old mother who had been sending her homeowners dues to the previous management company by mistake. He was very professional and patient and hopefully we are on the right track now. Thank you, Stephen.

Experiencia positiva: I appreciate the information you provided.There are a group of owners and myself that feel that is not acceptable reason.We would appreciate getting a more reliable contractor.We pay a good amount on HOA fees.Please have maintenance check the grill by the Gym that is not accessible.It is not lighting.Thank you.

Experiencia fantástica: We would like to Thank Katie Vellone Community Assistant for resolving the issue of a Parking Violation we received in error. The tag was placed on the middle of the Dashboard in front of our Home. Thank You

Experiencia fantástica: Needed help regarding insurance for our rental property. Christine at City Property Management explained where I could see it and walked me through the process. Thanks

Experiencia negativa: For 6 years straight I have been making automatic payments to this HOA company. Apparently 3 years ago my payment was sent back and I had no idea. 2 years after that missed payment Brooklyn reached out to me and told me I owe them $68 for the missed payment and $387 for lates fees for an payment I missed TWO YEARS AGO! The disorganization alone is appalling. They waited two years to tell me I missed a $68 payment that they now want $387 in late fees. I have not missed a payment before or after that one payment. I tried to appeal it because it’s absolutely ridiculous and my family has falling into hardship and can’t afford some crazy $387 fees for something THEY LET SLIP THROUGH THE CRACKS. They threatened me in November to remove us from our home WE OWN over these ridiculous charges. I got a hearing and they denied removing all of these charges. NO EXPLANATION just pure sick greed.

Experiencia fantástica: I called and talked to Joseph, he was great. He helped me with getting the information I was waiting for. And also helped me make a new portal because our old email hasn’t been used for 10 years So Abig MAHALO to you Mr. Joseph

Experiencia fantástica: I have worked with Jesse Ortiz on a specific matter, and he has been wonderful to work with. He is responsive and knowledgeable in his role. This has been refreshing, as I am also working with a different management company on another matter, and that has been a struggle.

Experiencia negativa: Thank you for your email reply after several days. Unfortunately, the snippet of events you attached is not clearly understandable. Then you referred me to scan the QR code on the original violation letter by US Post sent to me many weeks ago. It would be a big help if the QR code is also included in your reply email. Also, since you have my email anyway, copies of all the US Post letters should be sent to my email to start with, providing more time for home owners to follow up and to communicate. As an example, your “Fine Notice” was sent 1/14 by US Post according to your record on the snippet, which I have not received yet, when I saw the billing email that includes an “un-informed” fine. Since I thought that I have already taken care of the last violation notice as usual, I am doubtful if I can find the original paper letter. Also, I am away from home for days frequently as now. I have followed up on many violation notices before without problem. When there is finally a remaining issue, I would appreciate extra effort by HOA to explain the problem clearly, preferably by email, as diligently and urgently as HOA in asking for our HOA fees by emails.

Experiencia fantástica: Mr Jessie Ortiz was very helpful and offered great information. He was very professional and supportive.

Experiencia fantástica: This is the third HOA management company my community has employed since purchasing my home here sixteen months ago. This company, and our "guy" Noah, have been the most competent, receptive, responsive and helpful yet! CPM inherited a MESS from the previous companies...unpaid bills and questionable accounting practices included! In less than one year, Noah and his company have worked tirelessly with community members to answer questions and address problems of various magnitudes. I just wanted to say kudos to Noah...your positive energy and efforts for community residents has not gone unnoticed! Thank you and keep up the good work!

Experiencia fantástica: Jesse O. is a very helpful and professional person, who explained to me on what was needed to proceed with my request. I really appreciate his attitude and patience.

Experiencia negativa: Extremely disappointed with City Property Management’s handling of a simple accounting issue. I paid my HOA dues on time, followed instructions from their accounting team in writing, and the payment was successfully withdrawn from my bank on December 16. Despite this, their office later deposited a check they had explicitly been told not to deposit, which resulted in a returned-check fee entirely caused by their own administrative error. I made multiple phone calls, sent several emails (including to management), and even visited the office in person to resolve this. No corrective action was taken. Instead, I received a letter threatening collection action — despite the account already being paid and the fees being in dispute. This experience shows poor internal communication, lack of accountability, and unacceptable customer service. Homeowners deserve better oversight and basic competence when handling payments.

Experiencia fantástica: Lisa Miller was incredibly helpful with obtaining an important document. Lisa was professional, prompt, and efficient. Lisa is a great ambassador for the City Property Management brand, and deserves a raise!!!! Great employee.

Experiencia fantástica: Crystal McFall is the best property manager we've had. Her attention to detail, quick responses, and passion for keeping the development in top shape has the place looking better than ever. Please don't promote her away from us, promote her in place. She is a tremendous asset to the community. Thanks for all you do Crystal!

Experiencia negativa: 1. Our property manager does not seem prepared with info for meetings or before sending out posts. 2. My codo fee has gone up 4x in about 2 years it is so high I am unable to rent my place and it is higher than most codos in the area so selling will be very difficult. Why would you do this before an assesment? You have screwed the owners. Why would you not have waited until after the assesment??? 3. In the post sent out (a recent survey with little info) it said to call if we had questions. It sounded like they were availible to answer questions but no one returned my calls. The survey sounded as if an immediate response was needed. I waited 24 hours before I got an email back the next day with NO info. I then made an itemized list and asked for a response before I got any info. If you are unable to respond by phone an email with "I will get back to you.". 4. I prefer phone calls and have asked if that is a problem and been told it is not a problem but I only get emails back if I get anything back and not promptly. A simple response "I will get back to you" helps, email or text. I am disappointed in the managemnet skills and decisions made.

Experiencia fantástica: Katie has been so helpful with several issues. She has a positive, pleasant personality and I appreciate her prompt responses.

Experiencia negativa: Entrance to our subdivision at Somerset. Tiles falling off the roof. Reported many times by many people in the community over the last 4-5 months. City Property Management has done nothing. Border line dangerous and negligent on their part. I could imagine the fines and harassment I would get if this was an issue with my homes roof.

Experiencia fantástica: Jesse, Dylan, Trina and Todd are phenomenal people to work with on the Cortina property. They take pride in making sure all residence are very well taken care of. The communication these guys offer is incredible.

Experiencia fantástica: Cassandra brings both empathy and understanding to resolving the HOA challenges I was having. I am grateful for her wisdom.

Experiencia negativa: We’ve had this service for a short period of time and the company seems to be a disaster. Ken and April are both poor stewards of customer service. Service orders take forever to execute and aren’t done correctly. Hopefully some internal retraining is conducted and this company improves performance.

Experiencia fantástica: I sent in a work request on Sunday and had a response on Monday saying it was being addressed. This was my first work request. I am very happy with the quick action.

Experiencia fantástica: I just moved into a property managed by this company, so far it’s been the easiest HOA to deal with in regards to questions. They have been prompt and efficient in replies and helping me with set up. I’ve dealt with Kereen Merchand, Katie Vallone, IDelaney Clark and each one of them has been great m!

Experiencia negativa: Unprofessional scammers is an understatement. Illegally towed my car, said they would reimburse me but now refuse to. Took nearly a full month to fix my dishwasher. Never fulfilled multiple maintenence requests. The extreme lack of care and upkeep in the apartment previous to move in became clear soon after. Multiple apartments' toilets stopped working and they said that is not an emergency and refused to have anyone come for two days forcing my neighbors and I to hire a plumber. I think having a working toilet constitutes as an emergency, especially if it is the fault of the apartment complex. The landscape maintenance leaf blows dirt and debris onto porches and leaves it there. I have so much to say about this company and my experience living in one of their apartments, none of it positive. Limited and assigned parking but did nothing if someone parked in your spot and you had to park blocks away because there is no visitor or other parking available. The main manager is rude and entitled, the most unprofessional person I've ever spoken to. Barbara is a horrible human. I cannot express how disgusting my experience living here was.

Experiencia negativa: Voiced concerns about issue before. Nothing done. Feral cats roaming properly. Rocks looks like litter box. Trim boards rotting on sheds.

Experiencia fantástica: My son is a tenant at Hayden Square and Stephanie Martinez was very instrumental in helping us with a parking issue. She was very attentive to detail, easy to talk to and very professional. Her kindness from start to finish was very generous. She works very hard for the best interest of the tenants. Thank you for all that you do.

Experiencia fantástica: Property management is multifaceted and ever changing. I've had the honor of working directly with Stephanie Martinez as our Community Manager at City Property Management. She is amazing. The saying, "teamwork makes the dream work", is 100% accurate in working alongside her and our property at the Hayden Square Condominiums. We've had several details to work through with our changing tenants and all that comes with it. Every step of the way Stephanie has been hands on, action focused and results oriented. A huge nod of appreciation.

Experiencia fantástica: Both Jesse's were very prompt, courteous, knowledgeable, and so helpful!

Experiencia fantástica: Customer agent, Jesse, was knowledgeable and easily assisted with concerns.

Experiencia negativa: My car got damaged by a storm some weeks back where the roof from covered parking fell and caused damages in car. I called Lyndsay Robinson and she said she’d bring it up to hoa and I’d get a response in 48 hours. All my emails and calls then kept getting ignored. I sent multiple and it was obvious was getting ignored at that point. Contacted different email and led nowhere. I would have been ok if I received a reason as to why they couldn’t cover but the fact that I was getting ignored was very unprofessional and seems like a trend with this hoa based on reviews.

Experiencia fantástica: City property has great people and we get a lot done!=)

Experiencia negativa: Pre written canned responses to legitimate complaints about landscaping. They take no responsibility for the lack of supervision and oversight of contractors who tear through the neighborhood with chainsaws and indiscriminately hack down healthy plants in the name of sustainability and safety. They brush off owner complaints, assuming these complaints are from noisy and picky owners, and that as long as their pre-written canned responses are prompt, then they have done their job as property managers. No inspection or follow up evaluation of the work being performed, simply an assumption that the contractors have done their job according to accepted professional standards. The property is in Rancho Mercado, Surprise.

Experiencia fantástica: My HOA questions were answered within 12 hrs. Jesse Brown was very helpful and I appreciate the feedback and advice. Great job.

Experiencia fantástica: Marquita/Karima was very understanding and helpful with my parking dilemma which was resolved.

Experiencia positiva: We understand that the main pool has had problems with the alarm but why has the other pool now been locked?

Experiencia fantástica: Jesse is a true professional in every way and is authentic as they come. He is an excellent asset to your Company!

Experiencia fantástica: Many thanks to Jesse Ortiz for helping me with Fines, and Fees, because of poor Postal service.

Experiencia negativa: Dealing with City Property Management Company for my HOA has been an absolute nightmare. It began when they fined me for having a basketball hoop in my front yard. As soon as I became aware, I moved it to the back so my son could continue practicing for his school team. Shortly after, they fined me for a trailer that isn’t even mine—I don’t own a trailer. I also believed the accounting staff had set up an electronic recurring payment, but it turns out they had not. Before I realized what was happening, they had hired Stratman Law Firm to foreclose on my house. I cannot say I received proper notice, as the HOA sends hundreds of letters every week, making it impossible to track them all. When they claimed to have served me, I asked my children; my minor son advised that he placed a document in a drawer in my desk. When I contacted Stratman Law Firm, I was shocked to learn that, in addition to the $1,000 I owed, I was being charged $4,987 in legal fees. The representative said I could submit a counteroffer, so I offered $3,000. While waiting for a response, I had already paid all my association fees (the original $1,000) to become current. Their response to my counteroffer was a reduction of just $75. The law firm then offered a payment arrangement of $415 per month. During this stressful period, I also received a positive colon test. Despite pleading with both the law firm and the HOA for consideration, they refused to adjust their position. I cannot understand why they want to foreclose on my home with $150,000 in equity, effectively putting a sick homeowner at risk of losing his property and being homeless. follow up October: The Park Paseo Homeowners Association, in conjunction with Stratman Law Firm, continues to engage in what appears to be price gouging and overcharging practices. I believed we had reached an agreement under Reference ID 23749406. However, both my experience and complaints from other residents suggest ongoing overbilling and unfair treatment. In the original notification, we agreed on a balance of $5,745, which was already $5,000 more than the original amount owed, but I accepted it under pressure—facing the threat of losing my home if I did not comply. The HOA agreed to a 24-month repayment plan, which I accepted in good faith. When I attempted to log in to the payment portal to make payments, I found it deactivated. I reached out to the HOA’s attorney for clarification, as I had not received any communication and was waiting to hear if my offer had been accepted. During this time, the balance was increased again to $6,238.90 without explanation. The tactics being used are unacceptable and deeply concerning. The HOA and their legal representative only respond when I initiate contact, and each time I do, the balance has increased by another thousand dollars. This approach feels both unfair and unethical. Nevertheless, in an effort to put an end to this continued treatment—where I feel viewed as a revenue source rather than a resident—I have reluctantly accepted the new terms.

Experiencia positiva: I wasn’t sure how to review City Property Management — as a homeowner or as a board member — so here’s both. As a homeowner for nearly two decades, we never received a fine or warning, and I’ll give credit where it’s due: City helped lay a solid foundation for what was once a brand-new community. That said, vendor issues were a recurring headache. Things would go wrong (as they do), but the follow-up and accountability often fell short, which made it frustrating on the homeowner side. As a board member, it became clear that City’s size was both its strength and its weakness. Employee turnover made it hard to build rapport, and a few interactions bordered on gaslighting — not exactly great for collaboration. The rigid, one-size-fits-all policies might work for big HOAs, but for a smaller community like ours, it felt like trying to squeeze into shoes two sizes too small. In the end, I think City Property Management simply outgrew us.

Experiencia fantástica: Camille is very helpful and very professional. I work on automated gates and she is very appreciative when updating on my completion.

Experiencia negativa: Not usually one to leave reviews... but I would give NEGATIVE STARS if I could. We just bought a house in a community with this HOA manager (MARATHON RANCH in GILBERT,AZ). We have some minor issues that we can not get a call back for. We've went thru the community manager and she failed to get back to our 6 requests via email and voicemail. We then called and requested her superior and did receive a call back but wasn't able to talk to him now we have reached out to him 4 times without a call back. WORST HOA management team by far in the 5 homes I've owned.

Experiencia fantástica: Great attention to my problem Please see new pictures from my living room and this is new leak from balcony upstairs unit . Please let me know

Experiencia fantástica: Sarah has been our property manager for the last several months and has been amazing for our community. We are finally getting on track since taking over from the builder recently. I would reccomned speaking to Sarah if you are shopping for a new management company, she is amazing.

Experiencia fantástica: April Lord has consistently assisted us with our most difficult issues with both reasoned and seasoned advice and also referrals to others as well who have been very qualified.

Experiencia positiva: There were a few miscommunications between my roommates and I, them, and Downtown Tempe parking at first, but Cody came in clutch in getting everything sorted! Thanks Cody!

Experiencia negativa: City Property Management Company just doesn't care - as long as they get your money, they forget about your Community's management...like this Summer: 3 times, at Memorial Day, July 4th and Labor Day 3 day weekends: Our Pool was Green and locked up for days, 1 time over a week! If you call them, and are upset, they 'label' you - keep you on hold so long, the line disconnects - never have they called back. What a shame not to have trust or faith in what you're paying for. But the clincher is: They're insuring the inside and outside of our townhouses, w/o many owners knowledge. We as owners, have individual homeowners insurance & I've forwarded a copy of it to C.P.M., but they don't care...why should we be paying 2 times for Homeowners Insurance? Barewalls Insurance is what we've had for 25 years, I've got proof - CPM is pulling the wool....

Experiencia negativa: Communication with homeowners is terrible, receive emails nearly an hour before a “special HOA meeting” is scheduled. Told it’s on the HOA portal instead of proactively communicating via text blasts so homeowners are aware and can plan to attend and be involved in our community.

Experiencia fantástica: This review is for (Keri Holland) I rarely write reviews, but after my recent experience with Keir Holland, I felt absolutely compelled to share just how incredible she is. Keir is the definition of professionalism, kindness, and dedication — a true asset to any company she is a part of. From the moment I reached out with a concern about an ongoing issue in my community, Keir responded with genuine care and urgency. She didn’t just provide a quick fix or give me a standard reply; instead, she took the time to fully understand the situation, explore all possible solutions, and keep me informed every step of the way. Her attention to detail was nothing short of remarkable and completely outstanding! What truly sets Keir apart is how much she cares. She went above and beyond for me— not because she had to, but because she clearly takes pride in doing her job with excellence. It’s very rare to find someone who combines compassion, empathy, efficiency, and expertise so effortlessly, but Keir does it all. Thanks to her efforts, my issue may now get resolved quickly and thoughtfully, leaving me with a deep appreciation for the work she does. Keir Holland is a shining example of what outstanding customer service should look like, and I feel incredibly fortunate to have her as our Vice President of Managed Service for the HOA in my community. Thank you Keir for your unwavering support and dedication. You’ve truly made a difference in my experience with this company!

Experiencia fantástica: Spoke with Niya on the phone to resolve an issue that has been going on in my community. She was very responsive and understanding and was able to resolve the situation within the same day! 10/10!

Experiencia negativa: Horrible services, they send out disgusting condescending letters and fines. The hours these people work are insane and our neighborhood is not even that nice. Extortion fees are all these hoa fees are!

Experiencia positiva: I was completely fed up when I called city property management today. I'd been hit with multiple fines that made no sense to me, and the violation notices were confusing. Then I spoke with Niya, and she completely turned my experience around. Niya listened patiently as I explained my confusion and walked me through every violation notice. She explained the specific regulations I'd unknowingly violated and showed me exactly what needed to be corrected. Niya transformed my frustration into understanding. Her patience and clear explanations made all the difference!

Experiencia fantástica: I had the pleasure of speaking with Niya today, and I was thoroughly impressed with the level of professionalism and courtesy they provided. They were attentive to my questions and ensured I understood all the information I needed. It's not every day you come across someone so knowledgeable and patient, especially when dealing with HOA-related inquiries. The whole experience was smooth, and I left the conversation feeling well taken care of. Highly recommend, and cannot give enough praise for her support and kindness!

Experiencia fantástica: Hello there! Joe here…I would like to take some time out of my busy day to comment on my 5 star review..I would also like to thank Niya for assisting my grandmother with her property issue where I couldn’t assist because I live in Florida. I’m just so happy that there’s still great people in this world who are willing to help.. not just help but help a love one when a love one isn’t available. Thank you so much again Niya.

Experiencia fantástica: At first, I called in and was upset about a fee I didn’t understand. After calling in, Niya was patient and explained everything clearly. Her thoroughness and professionalism really made a difference. Great service, I’m impressed!

Experiencia fantástica: Niya with City Property Management is truly remarkable. She is responsive, courteous, informative, and incredibly thorough. Every interaction I’ve had with her has been exceptional..

Experiencia negativa: Horrible management company! The staff is extremely rude especially Jaimie the community manager. She is very unprofessional, not transparent with community members about fees charged by the management company. She sits quiet on meetings when the finances are discussed saying that’s not her area, but interrupts, and over-talks residents when they voice anything she or a board member does not agree with. City Property does NOT follow protocol and processes that are in place that give members fair rights to speak and or address board members. They lie about not having a quorum, when quorum is met. They single residents out and are a poor, unprofessional example and representation to the board members that look to them for professional guidance! Community members make suggestions on services that city property should be providing to the community, which is Jaimie job to do as the community manager. She then takes credit for something she never presented to the board initially. Bottom line they gauge communities financially, so that they can make an huge profit while making board members and residents believe they are providing excellent service and they are NOT!!!! Community and Board members beware! Know what questions to ask when seeking out management services, and run from this money gauging management company!!!!!

Experiencia fantástica: Cheryl & I have appreciated the excellent customer service we’ve experienced from the City Property folks. Joline, Mary Lou &, today, Camille have been especially helpful

Experiencia positiva: I pay my monthly assessment at the front office every month and the ladies whom I deal with are always friendly.

Experiencia fantástica: Hello .. I've been a resident in Sincuidados for 14+ years, this was quite-possibly the first time to call into the property nanagement office (really)! Our gate 'exiting' Lone Mountain is temporarily closed, minor pain for me to get north to Cave Creek!! Have to say, the response & customer service from Management Co. (i.e., Jesse Ortiz, City Property Mgmt) was above expectation!! No longer in the dark ~ appreciate the response and professionalism in which this matter was handled. Thanks, and again appreciate the quality customer service.. JJ

Experiencia fantástica: Lisa Miller was a pleasure to speak with. She was very empathetic, kind, good sense of humor, and extremely helpful!!!

Experiencia fantástica: Calling the HOA wasn’t something I was looking forward to but the associate Garrett Del Re made my experience very pleasant. His attention to detail, open mindedness , and kind hearted personality helped me trust and look forward to our next conversation. Thank you City Property Management for employing and supporting Garrett, he has very good customer service skills, and I won’t dread calling the HOA ever again because of him.

Experiencia fantástica: Lisa Miller was exceptionally kind and helpful in resolving my issue. Her professionalism and attentiveness made the experience smooth and reassuring. I truly appreciate her support.

Experiencia fantástica: Thank you, Jesse Brown of City Property Management, for excellent and prompt attention to our request. Also big thanks to "Lisa" who provided patient and excellent assistance in restoring access to our homeowner's account.

Experiencia negativa: Horrible experience. Requested an architectural form to put outdoor lighting in the backyard like the rest of my neighbors but for some reason I cannot get approved and will not be told why either. This HOA committee has something against all my request

Experiencia fantástica: Joyce Welter was recently assigned as our community manager and has done a fantastic job! She has been able to complete many of the outstanding projects in just under 2 months of taking on our community at Nicholas Point in Chandler. Joyce has great communication skills and is quick to response to our numerous inquiries concerning our community. City Property Management, we would like to keep Joyce as our property manager for a long time, please!

Experiencia fantástica: I was extremely frustrated with a situation regarding my property, but Linda Huggins at City Property Management completely turned things around for me. She took my call and handled everything with the utmost professionalism. Linda talked me through the problem, set me at ease, and made sure I understood the process every step of the way. By the end of our conversation, I had a much better understanding and a real appreciation for what she and the team do. Linda, thank you so much for your patience and support—I truly appreciate you!

Experiencia negativa: Horrible. Twice since living here, my family has been accused of violating the HOA rules. Each time it was wrong. Your company is irresponsible and not doing the job properly.

Experiencia fantástica: Jesse was very pleasant and helpful. She emailed me all the information that I needed right away. I am very grateful. Thank you Jesse Brown...

Experiencia negativa: City Property has a pretty nice app, and they have efficient departments to help provide basic account services (things like billing/accounting, customer service hotline, etc.)—that's where my 2 stars came from. But when it comes to the actual property management by their Property Managers and Supervisors, I found this company to be quite lacking. I agree with a previous review that City Property relies on "sleepy boards" that will allow them to take in monthly payments and provide bare minimum services. City Property seemed to be a great partner to the Developer (keeping the assessments artificially low to make purchasing a property attractive -- so low, in fact, that the prior budget approved by the Developer, with City Property's management, accounted for only 60% of the actual/known utility costs -- leaving our community at an almost $25k annual shortfall). But once the account transferred to a homeowner-led board, City Property wasn't very interested in partnering with actual homeowners when it came to communication, response times, follow through, and enforcing CCRs (parking, landscape maintenance, lease registration, crime-free agreements, etc.). City Property even took an ENTIRE YEAR to let our community know that we had the ability to invest our reserves in a CD or HYSA -- a loss of $4-5k, conservatively. For this reason alone, I question the fiduciary commitment & expertise of the City Property managers we encountered. After 2 years, 2 property managers AND appealing to their supervisor, it was clear that our account was not valued or wanted. From a board-member POV, I often had to put in 5-10 hours per week to stay on top of CCRs, maintenance requests and various improvement projects. It was exhausting and left me wondering what we were paying for. If the board was made up of less-engaged Directors, who knows how negative or non-existent their already-lackluster service would have become. My advice to other board members who find themselves in this position with City Property? Interview other property management companies and specifically ask them how their service model is structured to support homeowner-occupied communities. Not all property management companies have the same outlook, priorities or legal perspectives. Have you had an amazing experience with City Property? Consider yourself lucky and send a sincere thanks to your property manager and their supervisor. I wish we could have been as fortunate.

Experiencia negativa: I love the community I am in and been there longtime, even served on various committees and the board. We made the change to City Property 7 years ago and this is by far the worst property management company . They can't get themselves together, can't run a community in a proper manner, and I noted a trend where homeowners' concerns are not addressed in speaking to several neighbors. To get a callback is a miracle in itself and if you have a need, you will sadly get the run-around with no resolution. Not very knowledgeable and I miss our the prior property group. If your community has a choice, look else where.

Experiencia fantástica: We appreciate the outstanding customer care on every level provided for us this morning by Lisa and Jesse. They both were so delightful so patient and so informative to help us navigate and resolve several problems that we have ran into on our account. Thank you very much guys. Keep up the good work ! Kind and warm regards, Deb and Don Williams.

Experiencia fantástica: Jesse Braown was fantastic. Quickly addressed the issue of getting a common are tree trimmed and added to standard trimming schedule. Over and above with the assistance.

Experiencia fantástica: Kaitlin Evangelista provided excellent overall service; she was efficient, professional, polite and patient. Great effort and well appreciated.

Experiencia negativa: The worst! The Barcelona community has and continues to deteriorate. On Pecan street there is a house that looks like a recycling plant for over 4 months. The monthly due has increased and so have the unkept yards. When a complaint was made we were asked to submit individual complaints for each home online. If it was one here and there I understand but there are so many of them.

Experiencia fantástica: Jesse was super helpful on the phone today assisting me with new exterior paint forms and helped me step by step. Without his help I wouldn’t know what to do. Thank you so much, Jesse. You are a huge asset to your company.

Experiencia negativa: By far the worst company I’ve ever had to deal with. I own 3 units in a condominium complex they manage for us and not only have they doubled our HOA fees but the property looks awful the way it used to. Also the manager (Sarah) we had for the last few years never answers emails. Like never ever. I believe contractually she is supposed to respond within 10 business days, but she never ever even answers.