Hero Property Management

Experiencia fantástica: It’s a good option for searching a new home, thanks to Adriana for the support !!

Experiencia fantástica: Thank you Adri for all your support and assistance regarding my doubts.

Experiencia fantástica: They were great to work with. Very easy to understand the process and Adriana helped us out promptly and in a very friendly manner.

Experiencia fantástica: Adriana was very helpful in getting me all setup

Experiencia negativa: Communication with Hero Property Management has been extremely difficult and frustrating. We experienced a serious electrical issue in our unit that went unresolved for over a week, despite repeated follow-ups on our part. Getting any kind of response or action required constant outreach. The lack of timely communication led to prolonged power issues and unnecessary disruption. When basic utilities and safety are involved, this level of responsiveness is unacceptable.

Experiencia fantástica: The service was efficient and reliable. I was provided with clear information, timely responses, and a very professional level of attention. Adriana Portillo was very helpful.

Experiencia fantástica: Adriana, Addison, and everyone I spoke to at Hero Property management were kind, professional & accommodating.

Experiencia fantástica: Was very helpful every step of the way. Adriana and Addison was understanding and made sure my application was correctly. They were very kind and took care of my needs to make sure I was satisfied!!! I appreciate your help

Experiencia fantástica: Adriana has been incredibly helpful!

Experiencia fantástica: chandler knows his stuff , great service and quality thanks for your advice and help .

Experiencia fantástica: Best landlord ever, I’ve rented from Zach for over 5 years and have had the best experience, he is prompt with maintenance issues, and always understanding when anything arises and is very caring and takes great care of his properties. Couldn’t imagine renting from anyone else!

Experiencia fantástica: Chandler is the absolute best to work with. You can tell he cares about his clients, does a ton of research and helps guide you in the right direction. 10 out of 10.

Experiencia fantástica: Adrianne has been very helpful throughout this initial sign on process. She’s been a pleasure to work with. Prompt with her responses and detailed with her answers. I only hope this amazing CS continues throughout the next twelve months.

Experiencia fantástica: Gratitud por eternidad para este oportunidad!!! The support and true kindness of the people hear speaks to a special place in my soul and gives me the deepest hope. They are true heroes in close proximity. The most positive review I can leave you with is simply to say that music is the food of love, and people that work here are the propagaters of all music. Sigue tocando sempre, porque amor siempre vencerá y tiene las escalaras del Cielo ☀️♾️

Experiencia fantástica: Adriana helped push our application through so quickly! it only took 3 days! we look forward to our new place with Hero Property!

Experiencia fantástica: Adriana assisted us with renting a home in Utah and was consistently professional and responsive throughout the process. She provided clear information, kept us updated, and helped ensure that everything went smoothly from start to finish. We appreciated her support and communication, which made the relocation process more manageable.

Experiencia fantástica: The best recommendation they could give me, it was a very good experience, especially the attention I had from Miss Adriana.

Experiencia fantástica: Adriana was very helpful throughout the lease initiation, responded quickly and answered all questions we had.

Experiencia fantástica: I was very satisfied with the company and the treatment received by Miss Adriana, who was extremely kind.

Experiencia fantástica: I want to thank Miss Adriana for her great service, which she provided, who supported and advised me.

Experiencia fantástica: Adriana Portillo was a great help in getting everything set up for my new home. They answered any questions I had, and were very helpful. Thank you!

Experiencia fantástica: The process was smooth and straightforward, thanks to Adriana's assistance. She was very helpful, guiding me through each step with clarity and patience, which made the experience even more positive.

Experiencia fantástica: Adriana was extremely kind and answered all my questions. I recommend her service.

Experiencia fantástica: Zach, Adriana and Addison are so helpful and responsive to all my questions and concerns. I recommend this company, and appreciate all they have done for myself and family!

Experiencia positiva: They started out well but towards my exit they dropped the ball, I had the apartment professionally cleaned, but they still took out cleaning fees about $320 if I remember. There was not left to clean. I followed up with them for about 4 month, but they would not respond. It was a terrible experience. I would not recommend this property management.

Experiencia negativa: DO NOT MOVE TO 155 east second ave apartments in salt lake. They are originally charming and beautiful interiors. We loved living here until numerous things started breaking. WE HAVEN’T HAD AIR CONDITIONING FOR 3 WEEKS. It’s August!!! We call them every week, every few days for an update and they have none. They don’t care at all about fixing it. We are so exhausted from reaching out to them. The water heater CONSTANTLY goes out so we have no hot water for a few days. The dog area has no watering option so the hallways on the first level smell awful like urine. How are you going to have a dog relief area with no hose or water to clean it down? They are outrageously expensive for what you get and the outlet in the tiny bathroom doesn’t work now as well. You’re living in a shoe box with utilities that may or may not work so don’t plan on anything. Frustrated and want to leave.

Experiencia fantástica: Worked with Adriana at Hero Property Management throughout the full application process!! Super helpful and answered many of my questions timely and with full transparency. Would recommend!!

Experiencia fantástica: Definitely recommend Hero Property Management for people looking for a home to rent. The process was easy, communication was good, and Adrianna and Addison whom I interacted with throughout the process were both very professional and kind.

Experiencia fantástica: Adriana, Ronald, and Addison were very helpful with all the questions we had while finding and settling into a property.

Experiencia fantástica: James gave us a great tour of multiple units and answered every question we had!

Experiencia fantástica: I have been renting from Hero for a few years now and their team is awesome! Trisha is so great to work with and I appreciate all that they do!

Experiencia positiva: This was my first time using a property management company, and while they initially seemed accommodating and attentive to my concerns, my experience quickly changed after signing the contract. Over the course of about 1.5 months, there was only one viewing – and that was through an ad I placed myself. I often had to follow up repeatedly, and my calls went unanswered for days. When I did receive responses, they were dismissive and at times rude. Overall, I found their communication and service to be extremely disappointing. When I asked to cancel, I was told I might be charged additional fees for time even prior to signing a contract. Based on my personal experience, I would be cautious and weary before working with this company. **updated** I appreciated that one of the owners Zach reached out to me and listened to my concerns and help to solve some of the problems as well as reassured that they will work on their communications in the future.

Experiencia fantástica: I have rented from Hero for 3 years now! I absolutely love their team. Especially Trisha! They are quick to respond to any issues and the office is always informative and professional. I’m looking forward to my next lease with them.

Experiencia fantástica: Adriana was extremely helpful throughout the entire process, as she had all the necessary information. She's very kind and professional.

Experiencia fantástica: Adriana was very attentive to me and supoorted me at all times. She's great!

Experiencia fantástica: Adriana was extremely kind, attentive, and patient. She helped me with all my questions, and thanks to her, I found exactly what I was looking for. Thank you so much.

Experiencia fantástica: These guys are the first guys to use a YT video recording to give us a high quality virtual tour instead of multiple grainy snippets of videos that made us more frustrated and confused about the layout of the houses we were trying to get acquainted with from another state.

Experiencia fantástica: So far HERO Property has managed two of our properties and my husband and I have only great things to say about them. Kyanna is very responsible with any tenant concerns or answering my questions. Ron with maintenance has been awesome at letting me know of maintenance issues, and always giving me options to request their maintenance service or my own. I've been referring them to my friends.

Experiencia negativa: Worst company ever! They have absolute TERRIBLE communication skills! Don’t bother leaving a voicemail either they still won’t get back to you!

Experiencia fantástica: Great communication! Made the process a breeze. Ask for Adriana!!!

Experiencia positiva: Application process was quick and Adrianna was very quick to respond to all my questions

Experiencia fantástica: James was great! He answered all my questions and showed me a bunch of great units. He was friendly and knowledgeable. The units are beautiful and in a wonderful location.

Experiencia fantástica: I booked a tour online and James gave me all the information I needed! He showed me multiple units based on features that I had preferences for. Beautiful building and very helpful tour!

Experiencia fantástica: Fantastic service, very willing to help and adjust incase things go wrong. Adriana and Addison are absolutely fantastic nothing more to add or say. Makes renting a pleasureable experience.

Experiencia fantástica: I’ve had such an amazing experience with hero property management, especially with Adriana! She’s been so amazing during our whole process is so helpful with any questions or concerns I would definitely recommend her to anyone who is interested in working with them!!

Experiencia fantástica: Really nice experience getting my rental property with this guys! They helped me with my questions before signing the lease. Thanks guys

Experiencia negativa: I moved into The Kent in April and was told id be getting a new AC/heating unit for my apartment. When I moved in I noticed a window AC unit in my living room closet that hadn't been installed but was then told I didn’t need to worry about it because we were going these new systems. It’s now June, 90 degrees outside and I have no AC. My apartment is 85 degrees and I can’t sleep. Only two of my windows open. I have contacted Hero PM MULTIPLE times and have been told “we are working on it” and have been consistently blow off. What is there to work on? All I am asking is that you send a maintenance worker over to install in window AC unit until the new ones have power so that I at least have some form of climate control. Not that hard. I don’t think this company cares about their tenants well being at all. Do better Hero PM. This is extremely disappointing, especially for what I am paying and coming from AMC LLC who left me without heat an entire winter. I expected better from a company with “hero” in their name.

Experiencia negativa: A subpar experience. We lived at their Gablers Grove Townhomes and the property was filled with trash, dog poop littered the place, and parking was a nightmare most of the time. Apparently you aren't supposed to park on the driveways out of the garage, but every one does it anyway. After talking to some neighbors and what sounds like multiple compaints being made regarding the above, most of the times nothing was done about it. The place was overall very nice, but the neighbors, in general, were not courteous or respectful of the grounds, personal space, or quiet hours, and the surrounding areas were not nice. There is supposedly HOA regulation but these were never enforced and it shows. On top of a suboptimal location that was poorly managed, dealing with the property managers was a nightmare. Pretty much the only way to get ahold of anyone is via text message, which seemed to be monitored by multiple staff members and it felt like you were having multiple conversations at once. I've tried calling but it is not a direct line and is more often than not unhelpful. It takes ~3-5 business days to hear back on any communication, which should not be the standard. I've personally mostly worked with Chandler, who has been nothing but rude, condenscending and unhelpful. He legitimately attempted to argue with me about our lease after telling us he wouldn't have our townhome done in time for the start of our lease, and offered no solutions. Only after some advocating and back and forth did he provide a reasonable place and $500 off the first months rent. I wouldn't live in a property managed by Hero, and I'd take a closer look at their reviews to see that most of their 5 * reviews are indeed fake.

Experiencia fantástica: Update: I’ve spoken and messaged with other agents throughout my application process and it’s still been a great experience getting clarifications and being able to reach someone when needed with a prompt response is greatly appreciated! Adriana at hero was very helpful over the phone she answered all my questions and was very friendly as well. I appreciated that she took her time to answer my questions and gave me alternative contact options for showings. Thank you again for your help!

Experiencia positiva: (UPDATED) Application Process: The process was quick and straightforward. Adriana and Addison were very efficient — they answered all my questions promptly and were flexible with both the paperwork and the move-in date. Tenant Experience: Unfortunately, it hasn’t been very positive. When we received the keys, we were told the house had been inspected, but we never received a copy of the report, so we have no way to contest any findings. The house was also not properly cleaned, and some appliances had filter warnings that I ended up having to address myself. Communication has been another issue: requests are sometimes canceled without explanation, responses are often unclear or incomplete, and overall, it doesn’t feel like they’re genuinely willing to help.

Experiencia fantástica: Adriana was very helpful getting all of our forms filed for the Cindy property. She was quick to respond to questions and it was a straightforward process.

Experiencia negativa: These guys are absolutely terrible. I have called and tried to communicate with them dozens of times and most of the time hear nothing back. If I do even get the chance to get ahold of somebody, they continuously tell me that they will contact me back when they receive more information. We have had our rent increase with no added amenities. The whole neighborhood constantly looks terrible and we have asked them who is in charge of the HOA and keeping the neighborhood nice. The park has looked like a pig sty since day one and we have contacted them multiple times about it and still nothing has been done. The Landscaping is very poor and not maintained aside from cutting grass every so often. Terrible communication and very avoidant of having any responsibility. We also had no garbage can for the first 2 months that we moved in and we're still getting charged for a garbage fee, for the garbage that we were taking care of. They said that it was not their responsibility, but the garbage company. Once again, terrible communication and responsibility by these guys all across the board.

Experiencia positiva: Adriana and Addison were both very helpful with the application process and answering my questions promptly.

Experiencia fantástica: James was awesome and was willing to wait 15 minutes for me to arrive. Friendly, likes art and knows his stuff

Experiencia fantástica: Their facilities are clean, sturdy, and well maintained! James showed us around two different properties and helped show us different layouts and floor plan options, he was great! Highly recommend these locations as places to live.

Experiencia fantástica: James was so helpful! The tours were great and the properties were well maintained.

Experiencia fantástica: Adriana and the whole team were amazing throughout the application process . Notified us we were approved less than 7 days! Unit was in beautiful condition. Cannot recommend enough !!

Experiencia fantástica: Adriana is so friendly and great to work with! She went above and beyond to get us into our Amazing rental property! I would definitely recommend Adriana and Hero Property Management to my friends and neighbors!

Experiencia negativa: We haven’t had any issues with the management until its come to moving out. They have been so incredibly poor with their communication. We have received so many extra, unexplained charges to our account. We were never told if our townhome met their standards of cleanliness when we left. We have contacted them several times about our security deposit and our inquiries have been ignored. When finally someone did respond, they had no idea that we moved out. Their communication is so bad! It’s incredibly unprofessional and I’m extremely dissatisfied with their service. I love the townhomes but am very unhappy with management.

Experiencia fantástica: James did great! He was very nice and showed us around and answered all our questions.

Experiencia fantástica: did a tour with James! was great help in my apartmebt searching process. super nice complex that was recently finished, up to date appliances

Experiencia fantástica: Fast communication, Adriana has been very helpful through the whole process!

Experiencia fantástica: We were showed 2 properties by James and he was very helpful and quick in answering questions and made it super easy to check out the properties

Experiencia fantástica: Awesome response time. Very efficient with answers to our questions. Love the customer service! 10-10 recommend

Experiencia negativa: This property is very biased and discriminating on my application processes, they believed my previous landlord lady and doubted me about my previous living situation than questioned me in a condescending way. I submitted an application on March 19 and they just responded today,first with I can't verify income than said I couldn't be approved. Astonished my how these company could act in such a way.

Experiencia fantástica: Addison and Adriana were great with assisting help in getting me and my family to move in. They made the whole process smooth and easy. I would like to thank them for their help, I highly anticipate that everybody ask for them if applying.

Experiencia positiva: James always does a fantastic job of presenting properties. He showed us 2 properties the day before as well. Friendly and well presented the property.

Experiencia fantástica: James was awesome and informative during our showings, we’re definitely putting in applications for a couple homes. Thank you James!

Experiencia fantástica: Adriana and Addison have been a great help they communicated with us very well and respectfully making our move in process so easy I highly recommend them both.

Experiencia negativa: Scheduled a tour at 1230 on a Monday and no one showed up. Not only that but they had 3 other people scheduled at that same time for a tour. Extremely unprofessional. Would not want them to manage my rental property.

Experiencia fantástica: I can always rely on Trisha to answer my questions and allay my concerns. I’m very happy to work with Hero PM.

Experiencia fantástica: James was so helpful! He answered all of my questions and was very professional and kind. I will definitely be working with Hero Property Management again!

Experiencia fantástica: James is the absolute best. He was so helpful to me and I really appreciate him.

Experiencia fantástica: James is vary professional. He went out of his way to offer multiple houses that would fit what were are look for.

Experiencia fantástica: Trisha was so kind in helping me and very patient with me since I just had surgery and can’t really talk. This is our 3 year with these guys super great to work with. Thank you

Experiencia fantástica: Adriana Portillo was fantastic with her service. The way she helped me, with all the advasory service was very help full. Also, she is very friendly and respectful.

Experiencia fantástica: Adriana was great at providing clear and concise information, also she was very patient... Thanks, great business

Experiencia negativa: Hero Property Management is an absolute nightmare to work with as a tenant. They are unresponsive and refuse to fix things that are well within their responsibility.

Experiencia fantástica: Adriana helped me out with my various questions when applying and signing the lease. Super efficient!

Experiencia fantástica: James was so helpful today. Showed us multiple apartments with different features. Friendly and helpful service.

Experiencia fantástica: Adriana was so awesome, they got back to me so quickly and they were so understanding and helpful.

Experiencia fantástica: Adriana has been very helpful and thoroughly answered all of my questions in a timely manner.

Experiencia fantástica: Toured a couple of different units and Adriana was more than helpful! Thank you so much.

Experiencia fantástica: James and Sarah gave us a tour of a property we’re looking to rent and they were awesome! They answered all the questions we had and were super kind. The property looked amazing and well kept.

Experiencia fantástica: James and Sarah were wonderful at showing us around and being kind with our kiddos during the walkthrough. Loved how Hero handled this!

Experiencia negativa: I am coming back now a month later to update my review. After posting this I got a call 30 minutes after and they helped me with all my issue. I appreciate the help and I apologize for my freak out below lol. So far they have been great, I haven’t had much experience quite yet and haven’t needed to contact them for any reason since the below. So I’m giving 3 stars for now. However, I want to thank Zach. He really helped me with my issues and got the ball rolling on things. He is professional and kind. I look forward to working with him more in the future. I am still a little concerned that none of my emails or calls were answered too until I made a bad review…. We will see what happens next time I have an issue. ———— Terrible service!!! My former property management company informed me on 10/27 that management would be changing to Hero as of 11/01. I have called everyday since the 27th of October to find out how to pay my rent. They transfer me to someone who doesn’t answer the phone and doesn’t call back. I’ve tried emailing them everyday. Still no response. It’s now the 2nd of the month and I still don’t know how to pay my rent. Should I even trust these people with my money I already hate this management company. I WORK IN PROPERTY MANAGEMENT!! I AM A PROPERTY MANAGER THIS IS NOT HOW YOU DO BUSINESS!!! Terrible terrible terrible. I will NOT be renewing with this company and I don’t recommend ANYONE rents from them. Update: I have now moved out of the townhome I was in. Mostly due because this property management company is total crap. They took over in November 2023, since then they did not do any inspections or change filters. I would try and avoid talking to them at any cost. They do not reply to texts or emails for WEEKS! This is not an exaggeration at all. Their communication skills are extremely lacking!! They will also try and screw you over- I signed a lease with ICO at the district. During my lease the management company changed to Hero. THIS MEANS HERO MUST OBID BY MY CURRENT LEASE WITH ICO UNLESS I DECIDE TO RENEW MY LEASE WITH HERO. With that being said, no where in my ICO lease does it say I need to do all these crazy things after move out. I did them still HOWEVER, I was NOT required by any means even though they made it seem like it did. Luckily I know better as a property manager myself. We are now 23 days post move out and I have not heard a single word from Hero, despite the countless attempts to reach out to them in regards to my deposit. Due to all this BS I am now changing my review back to a 1 star. If I could give them negative stars, I would. They act like they are so busy lol. With what? Your 10 properties? hahahah relax, you guys are trash. Dear, owner of the townhomes at Bingham Court in South Jordan. Call me. I would love to manage these properties for you. I can do a hell of a lot better than this trash company.

Experiencia fantástica: This place looked much better in person! James gave us a tour and was thorough, polite, and professional!

Experiencia negativa: *Beware When Moving Out!** The move-in process was great, but the nightmare of moving out was not. Once I moved in, I submitted several maintenance requests that took days to receive a response, and I ended up fixing many issues myself. There is a Facebook renters group for Grantsville Ivory home housing where I have seen a lot of similar negative feedback. I have the people who have experienced the same thing ready to file a BBB complaint and review. We left the house in excellent condition, and I have photos and videos to prove it, as my fiancé is a contractor. However, we were still nickel-and-dimed on our deposit. I have email documentation and communication that I am willing to share. I also found a tenant to take over my lease, but they dragged their feet in getting her the lease when she wanted to move in sooner. I plan to hire an attorney by the end of the week, as I feel they are not honest, not organized, and provide terrible service. Additionally, I have filed a report with the UALD. I have requested calls and have left messages, but I have never received a return call.

Experiencia fantástica: I have been a tenant for 2 yrs and they have a quick application process which is so convenient. The property has been in great shape and rarely ever have any issues.

Experiencia fantástica: James was amazing. He was a great communicator and was very helpful. We have falling in love with the building and its historical charm.

Experiencia fantástica: James was extremely helpful in showing us the apartments and was very responsive and timely. The building is very clean and has a lot of charm to it!

Experiencia fantástica: We lived in a hero property home in Lehi for a year and loved them! They are responsive to service requests and are very kind. They gave us our privacy and always let us know before hand if they were coming by. We appreciated all the communication, and had no trouble with our security deposit return at the end of it all. We specifically interacted mostly with Chandler, he was very cordial and gave us renter referrals when we were looking for a new place. We would totally live in another one of their homes, truthfully no complaints and we appreciate the lovely experience!

Experiencia fantástica: Trisha helped with my lease renewal . She went over and above to help me get the lease I needed . I will always ask for her in the future !!!

Experiencia fantástica: James was very informative, he answered all my questions and really made me feel confident about prospective renting this property.

Experiencia fantástica: Very helpful and easy to work with! Answered all my questions and the response time was amazing.

Experiencia fantástica: Great team ! They always take the time to take care of any of our requests in a timely manner. Jonny was particularly helpful in navigating some of the challenges we have had. Thanks for a great work ethic.

Experiencia negativa: UPDATE: This property manager and the landlord attempted to keep my full $2400 security deposit and in fact billed me for additional $400+ dollars on top of that. I was able to include this in the already filed small claims case and I received a judgment for my security deposit. However, the Property Manager and landlord have yet to send this amount to me. I have had to file a small claims case against Hero Property Management and the property owner for the unit I had been renting. I have never interacted with a property manager that was less informed, less professional, less prepared, or more dysfunctional than Hero Property Management. This is particularly true for the HPM employee, named Kyanna, I had to interact with. In my case, they retaliated along with the property owner and issued an unlawful Notice to Vacate and unlawfully terminated my lease in response to the small claims case that I filed. Since this Notice to Vacate was taped to my front door - 1) they issued communications regarding my failure to comply with the lease termination; but then 2) issued another communication, after I told them I was leaving, stating that the lease is valid and if I choose to break the lease - then I am responsible for remarketing fees and rent through April 2025 (which was the lease expiration date before they unlawfully terminated the lease). This is the company equivalent definition of bipolar disorder. This company is certifiably crazy and they have no problem coming out hot with statements, positions, and threats - without having done the requisite work to understand the lease and the property before agreeing to manage it. In the first 40 days or so of them taking over property management responsibility, they issued around 4 eviction threats for fees and expenses that were proven to be invalid and they attempted, along with the property owner, to double charge me for utilities as well as other things and only backed off after I hired an attorney. It blows my mind how dysfunctional and unprofessional this property manager is. They also do not respond to maintenance requests in a timely fashion and have full on deleted one maintenance request in the portal even though the issue was never fixed.

Experiencia fantástica: I was greatly assisted by Adriana throughout the entire application process. Her exceptional assistance, coupled with her unwavering kindness and patience, made the process a breeze. I am particularly impressed by the ample space and affordable rent offered by my new home. I highly recommend Adriana’s services to anyone seeking a reliable and efficient real estate agent.

Experiencia fantástica: Brayden showed my husband and I the cutest house. He was great and very knowledgeable!

Experiencia fantástica: Brayden was insightful and kind during my showing. He treated all my questions as important and made sure they were answered to the best of his ability.