Concept Property Management

Experiencia fantástica: Paula at Concept Property Management has honestly been really kind during the time I’ve lived here. She let me move in on short notice when I needed a place, and whenever I’ve needed maintenance it’s been handled pretty quickly. She’s always friendly when I see her and easy to talk to. I also accidentally locked myself out late at night recently and she helped get the situation sorted out and even waived some fees, which I really appreciated. Just wanted to say thank you for being so understanding and helpful.

Experiencia fantástica: Pepperridge Apartments We have lived here for 6 years and we absolutely love it the management is friendly especially Paula the office manager she will help you if there is a problem. They keep the place clean and tidy and safe for the kids to play freely.

Experiencia fantástica: Amazing to work with! Jordan was so responsive and made sure all my needs were met :)

Experiencia fantástica: Responsive, helpful, and genuinely kind throughout the entire apartment application process. They made everything smooth and quick—even on short notice. Thank you for making the experience so easy!

Experiencia negativa: Rivers Edge- Taylorsville These were the worst apartments I lived in & Concept Property management was the worst company. They are very old & dirty the low rent makes up for that. When you move in, ensure to take a photo of VERY damage as well as any paint scratches, any normal wear & tear, any damages. They will charge you for anything & everything. They have rats on THERE property, the rats caused damages to my vehicle and was un-drivable. They have there legal ways of not being responsible for any damages done by the rats on THEIR property. This company will charge for normal wear & tear. They also don’t provide you all the receipts & damages they are charging you for. They’ll send other pictures that have nothing to do with the charges you’re being charged with. Any normal wear & tear they will take it as damage, rather then buying the replacement they will charge you for the upgraded item instead. I provided management pictures of the DAMAGED apartment before we moved in (as I took photos of the apartment before) & they disregarded all of our proof & will not review it. They will ignore & hang up on you when you reach out to their office & only response to you via email without further reviewing your proof & when you ask to speak to a supervisor, they well say one is not available. They also will charge you $55 AN HOUR for maintenance to repair any normal wear & tear. Take photos & videos of EVERYTHING. When maintenance goes to inspect your apartment when you move out, they will damage the appliances and charge you for them as well. These were the normal wear & tear caused on the carpet & they took it upon themself to replace the whole carpet in the apartment with an upgrade rather than the same item. This could have been cleaned not replaced. Showing you a picture of the fridge when we moved in with missing parts, BUT we still got charged for the missing parts. I don’t recommend this company, due to lack of evidence, communication, over charges, lack of responsibility, lack of reviewing your proof of damages prior. They’ll answer to the Google reviews more than your concerns.

Experiencia fantástica: Shout out to Jason who made the move-in process so smooth! I highly recommend Gardenview & Concept.

Experiencia fantástica: Jason was attentive and helpful! He is a pleasure to work with!

Experiencia fantástica: I had a great experience working with leasing agent Jason! He was very responsive, helpful, and professional.

Experiencia fantástica: Jason was absolutely incredible at helping us acquire our new apartment. He was kind, thoughtful and always knew the answers to our questions. Highly recommend!

Experiencia fantástica: The overall leasing process was smooth and well organized. Jason was very helpful and professional, He communicate every detail responsively and clear. me and my girlfriend had a really good time.:)

Experiencia fantástica: Jason helped us through the whole process. From our first look, to the eventual move in, Jason was very helpful and detail oriented. I’m sure every tenant that works with Jason must appreciate him as much as we have. He wants you to know he cares about you being comfortable and happy in your new home with Concept! Thank you Jason!

Experiencia fantástica: Jason is honestly the best property manager we’ve met since coming to the U.S.! He’s incredibly patient, responsible, and responsive, and he truly cares about making sure everything goes smoothly for tenants. During our move-in, he took extra time to walk us through everything and made us feel supported and at ease. We really appreciate his professionalism and kindness, highly recommend working with Jason!!

Experiencia fantástica: Great customer service and support!! Jade was amazing to work with.

Experiencia fantástica: Jordan was the leading agent who helped me get into my apartment! She was very quick with responses and went above and beyond to make it as easy as possible!

Experiencia fantástica: Eon is awesome! He fixed our electricity and he deserves a raise tbh

Experiencia fantástica: Jason was absolutely amazing!! With every message I sent, he responded quick and in a timely manner. Super helpful. I hope everyone gets to experience his incredible customer service!

Experiencia fantástica: Jason was super helpful and made the move in process very easy!

Experiencia negativa: I viewed 3 0f the properties under this management. 2 i walked right back out of. One was nice. Or at least a place i would consider renting. All 3, trying to get a live person to answer my questions was ridiculous. It took days to get a response. The responses were vague & through text message. This was the worst experience. Finding a place to live is already stressful. The properties I visited were not great & the entire process to go see them or get questions answered about them was so frustrating. I will not be renting or touring any of their properties. Ever. I can't imagine being a resident. I'd fear there's no communication. Awful experience.

Experiencia fantástica: I was very happy with all the attention to detail and continuous communication- I rec’d from Jason. I was very impressed with his ingenuity he brought to my daughter and i’s situation - I believe Jason deserves a raise!!

Experiencia fantástica: Jesus specifically was great at answering all questions we had. Talked us through the process, showed patience, and was very professional throughout the discourse. Concept is lucky to have him.

Experiencia fantástica: Jason was an awesome expert real estate/property manager. I would recommend their experience and good business practices.

Experiencia negativa: Regarding "Pepper Ridge Apartments" in Clearfield, UT.* On receipt of the apartment, it was in a terrible state. After the previous tenant had left, the apartment had obviously not been cleaned and nothing had been repaired. There were holes everywhere in the apartment. The kitchen and bathroom were disgusting. A problem with the kitchen sink, which took two maintenance requests to “resolve”. We also believe that there’s a serious black mold problem between the bathroom and kitchen walls. We treated what we could, but judging by the age of the building and the quality of maintenance, our confidence isn’t high. The best thing about the apartment is the new carpet they installed, as it’s pretty clear the previous tenant smoked like a chimney. We took it upon ourselves to clean the apartment, which has taken ~45 hours to get through. When we took day-one photo evidence of the all the problems in the apartment and presented it to office, their response gave away that they didn’t read it, nor even proof-read their own response. The admins in their office are either not very knowledgeable or they lied during the application process. I told them I wanted a six month lease, far in advance of signing anything. They told me if I signed within a certain period, I would receive a month of free rent. I filled out the application and paid their fees, only to learn afterwards that I wasn’t eligible for the free month. They also failed to provide me with early information about gaining access to the Wi-Fi. Come to find out I need to go somewhere else to obtain a router, which I’m still not sure if I’ll even have to pay for. When I decide to move out, I intend to insist on not paying any fees, unless they want to take my situation to small-claims court. I welcome a response from the property managers, but I don’t expect anything to change until I decide to leave. While the management office may be pleasant, their acumen and maintenance has much to be desired. If you care for your possessions and health, consider another location. Another detail I forgot to add, and I'm not sure how I could possibly forget, is there's a structural issue in the ceiling of some kind. Looking up to the ceiling in the kitchen, you'll see what looks like a collapsed beam, ready to push through.

Experiencia fantástica: Jason was so kind and helpful through our whole apartment search!

Experiencia fantástica: Jesus was amazing and was so helpful with helping me find a new place and getting setup. I would highly recommend him. Thank you Jesus!!

Experiencia fantástica: Jason made the entire process of touring/moving in/ etc.. so seamless and he was so kind and amazing to work with! We absolutely love our new place!

Experiencia fantástica: Jason was very kind and helpful. He was very thorough with all the details of our rental agreement. It was very obvious that he cared a great deal about our daughter being comfortable and pleased with her new apartment. Thank you Jason! Great job

Experiencia fantástica: The properties they manage will vary, but at least they are hiring stellar personnel. I had the option to rent at a comparable location for cheaper, but ultimately chose Concept thanks to Jordan's stellar communication and effort finding me a place that for my needs.

Experiencia negativa: The positive is that I switched from one apartment to another, and they waived some of the administration fees. From 2022 to 2024, parking was available on a first-come, first-served basis. Then they gave parking passes, so parking was finally monitored. The prices were about average compared to the market for what you can get. The one I stayed at was located at 877 E. Colony St., Millcreek, UT 84106. The negatives included the washer and Dryer on site, which were terrible. Only two washers and two dryers for a large group of people. They were never cleaned and were always broken. You had to use a laundromat. No lights for specific rooms. Had to buy lamps. Management was very slow at repairs. Took 3 weeks to repair the water heater. We were charged a significant amount after leaving for things we did not do. An example was that we were charged for repairs on the 20+ old blinds that were breaking. Overall, definitely worse places, but this one is significantly below average.

Experiencia negativa: Used to live at 877 E Colony South under this company. The maintenece team, at least for the year I lived there was very slow to fix things if they fixed them at all. It took them four months of consistently requesting management to come and fix our water heater for them to actually fix it. Went multiple weeks with only cold water. Management never did fix the dishwasher, which wouldn't drain between cycles til the day we moved out in October. There are definitley worse places to live, but if managment was better it would be more worth the cost.

Experiencia fantástica: Jason was extremely helpful, got in my apartment as fast as possible with all reassurances met

Experiencia fantástica: Had a great experience working with Jason Leung at Concept Property Management to rent an apartment. Jason handled everything promptly and made the whole process seamless. Highly recommend!

Experiencia fantástica: Concept Property is the best! They’re really on top of maintenance. Eon just came and fixed the two work orders I put in two days ago—great attitude and super fast.

Experiencia fantástica: We had to have our bathroom floor replaced & we got the best man for the job. Eon was great!! He got the job done quick, & it felt like my dad was doing the repairs (the highest of compliments). I appreciate the communication, & the fact that he wanted to get it done right this time. Great guy & if you’re lucky enough to have him doing your repairs, you’re in good hands

Experiencia fantástica: Property is great, but Jason is who sold me on the property. He was such a big help with any questions you have and it very kind; as well as, easy to talk to. Genuinely feels like he cares about each of his customers. Huge thanks to him for all his help!

Experiencia fantástica: They are an amazing management company! They are prompt with service and keeping you updated on open maintenance requests as well as helpful if something goes wrong. I love how comprehensive the app is allowing for ease of use and access.

Experiencia fantástica: I had the pleasure of working with Jason. They were very transparent and welcoming. They also communicated well so I never felt lost on anything and were always willing to answer my questions.

Experiencia negativa: Concept Property Management managed the apartment my husband and I lived in at Avenue View for a year and a half, and they were extremely difficult to deal with. Customer service was poor, maintenance issues were not addressed in a timely manner, and the apartment was not clean or well-maintained. Based on our experience, I would not recommend using this company or renting from a property they manage.

Experiencia fantástica: Jason was truly heaven sent. He was able to throughly walk me through the process of touring the apartment, getting the application in and getting an approval. He’s been so kind, and extremely informative. I truly believe if it wasn’t for his assistance I wouldn’t be where I’m at today. I move into my apartment today and I’m so excited for all to come. Thank you Jason.

Experiencia fantástica: Jason was very helpful and took a plenty of time to let me ask questions and was very patient. It was very much appreciated and made me feel comfortable and I felt like I was getting honest, up front information which has helped a lot in my apartment search.

Experiencia fantástica: Jason has been the absolute best to work with through the move in process! Incredible service

Experiencia fantástica: Brooklyn Kilgore is an outstanding asset to your organization. Supportive, professional, courteous, kind and thorough. I could not recommend her highly enough.. 5 stars all the way! sincerely, Douglas Burke

Experiencia fantástica: Jason is an amazing person and I am forever grateful for his service and support.

Experiencia fantástica: Pretty sweet place with a nice view. good value for price. Shoutout to Jason for making the move in process a breeze.

Experiencia fantástica: Thanks Jason!!! We appreciate all the help, especially since I (the mom) lives out of state. Thank you again!

Experiencia fantástica: I’ve been here for only a couple of months so far but Angela, Gabby, and Graham have been super helpful with anything that I’ve had to reach out about. Really quick response time compared to management companies that I have rented through in the past! — Having been there for a year, there was an issue with billing as my lease changed. I got double billed, but Emerson was quick to fix it. Overall I think they’re very professional and helpful!

Experiencia fantástica: We recently rented an apartment through Concept Property Management and I simply have to rave about the service we received from leasing agent Angela. What a breath of fresh air she is! Angela has been super responsive to every message we’ve sent and always provides complete information and full details. I’ve rented numerous apartments over the years (in different cities and states) but have never had an experience this positive as this. Angela is a jem and highly recommended!

Experiencia fantástica: Jason is very supportive, helpful and really friendly ! He's very quick in responding to our questions.

Experiencia fantástica: Jason was so easy to work with. Thank you so much, Jason, for all of your help. Your communication through the process was best in class!

Experiencia fantástica: Jason is the best leasing agent I've ever met. He was kind, courteous and offered to give me a tour instead of self guided AND went above and beyond to meet my needs as a prospective renter. Thanks Jason!

Experiencia fantástica: Jason was very helpful when we were starting out leasing process. Always ready to answer question and was great to work with overall.

Experiencia negativa: Truly the worst property management company I have ever rented from. I moved into Union Meadows Apartments (97 E South Union Ave, Midvale) 4 years ago when they were under previous management, the place was dated and a little beat up when I moved in but I didn’t mind because it was spacious, relatively cheap, and the property manager was very helpful and quick to act on any needed maintenance. When Concept took over about a year into my time there, the rent price skyrocketed year over year, maintenance got slower and worse quality, and there was never anyone on site to help or answer questions (previous manager was in office 6 days/week). Now, nearly 6 months after moving out, they are still withholding my deposit and claiming I need to pay more for “damages” that existed well before I moved in and before they even took over managing the property. They claim the toilet seats are broken (they aren’t), walls needed to be repainted (they were in bad shape before I moved in), and they are even trying to charge me for closet doors that were removed by the previous management. Basically, they bought an old, beat up property, and are trying to pass the expenses to anyone else instead of investing their money into a property they purchased. I know that finding a place to rent is difficult, but if possible, I highly recommend staying away from any units that are managed by concept property.

Experiencia negativa: If you are looking for a complex that could not care less about their tenants wellbeing and safety, this is it!!! When I moved into the Ruby Apartments I was a happy healthy 20 year old, and no less than 2 years later I am dealing with severe mold poisoning, and chronic illness due to being assaulted (on property) by another tenant. I am no longer able to work and go to school like I once was because of my experiences at this complex. The tenant that assaulted my roommate and I while we were taking our dog out was allowed to stay in the apartment for weeks afterwards before finally being evicted. They still do not have cameras up even after the situation. When notified about the visible mold problem, it was just painted over and sprayed with bleach… Concept was also unresponsive to complaints about heaters and hot water not working (in the winter time) in addition to this. Every time it rained, our mud room was left soaked because there were literally tiny holes in the walls, which of course also lets in insects. Oh, and can’t forget about the homeless people that will sleep at your back door, or the birds that get trapped in the stairwells since they are open. Regardless of all of this, we were still charged extra rent for not notifying them that we did NOT want to renew our lease. I would rather set up a tent outside before even considering living under a property managed by concept again.

Experiencia fantástica: Jason was very helpful. He answered our questions. He did a very good job.

Experiencia fantástica: Eon was a great maintenance man! super kind, personable, knowledgeable and left everything back where it was after he fixed our oven!

Experiencia fantástica: Their leasing agent Joseph was/is a dream to work with. He’s patient and timely. And I found what I was looking for, with his eye. 10/10 would recommend.

Experiencia negativa: Warning: when you move in take pictures of everything! Upon moving out I was charged for things left in perfect condition. Despite putting in multiple orders, there were tons of bugs, spiders and pests despite being charged monthly for “pest control.” This company is shady, dishonest and I would not recommend them to anyone.

Experiencia negativa: I’m not sure how they have so many good reviews. We’ve had a few issues here. We moved in in April. Before we moved in I made sure to ask if the place would be cleaned or if we would have to clean before move in. They assured me that the place would be cleaned before hand. Also the advertised listing for the unit said “washer/dryer hook up” not washer/dryer in unit. So we made sure to ask abt it because we have our own washer and dryer we wanted to use. When we came to do a tour, washer and dryer were in the unit. I asked the person helping me, who assured me they would be taken away before we move in. When I came to get my keys (12 pm on a Friday before move in the next day on Saturday), the place was dirty. I called a million times until finally, they DID have someone come clean last minute. But I got the impression that it was just gonna be my problem to deal with it if I didn’t make a big fuss out of it and demanded they fix it. And the washer & dryer hadn’t been removed and they said “sorry we don’t have anywhere to move it but you can move it if you’d like” like what?! That shouldn’t have been our problem when they had agreed to remove it. This past Thursday night our heater went out. We checked it out to see if maybe a new filter was needed, and there was NO FILTER. Friday morning I called and made a request to have someone come fix it. Friday midday I called again and made sure to emphasize it should be fixed before the weekend, as it’s cold outside. The person on the phone reassured me that they would be coming out “within an hour”. They never came. So for the weekend our home has been at 50 degrees internally. They don’t have any back up emergency line to call. It is just an outsourced call center. Don’t know where all the good reviews are coming from that mention great maintenance. I’ve had the opposite experience on several occasions. No heat is considered an emergency in Utah law but apparently , not to them.

Experiencia fantástica: Jason went above and beyond to facilitate my new home. He was genuine and kind to me when I was in a vulnerable situation. I am very grateful to him, and to Concept Property, for helping me find a safe and beautiful place to live. Many Thanks!

Experiencia fantástica: Called over to Concept to try and get someone to look at my water heater. Eon was able to be over to my apartment that night to help me out. Eon is great to work with, my property manager is EXTREMELY difficult to get a hold of.

Experiencia fantástica: Jesus was nothing but helpful and kind, answering every question I had. Though I ended up going with a different property that I felt good about, I definitely had a great experience with Jesus!

Experiencia negativa: Maintenance is great here! They are very responsive and have always showed up relatively fast. Each person I’ve met, they’ve been kind and professional. Eonm just came over and fixed my disposal! He was very kind and made sure not to leave any mess behind. Thank you! UPDATE: They have not returned my deposit and I moved out 3 months ago. I have reached out many many times. I get the same excuse every time, Saying that they are very behind on returning deposits and that I’ll receive mine soon. I know other previous tenants that are having the same issue with them. Utah state law requires that a deposit is returned within 30 days of move out. They will most likely comment on this saying they sent it out or will be. But I have been told that for the last 3 months. Seems like they having issues with their budgeting or somehow do not have the funds to return deposits and are making excuses instead.

Experiencia fantástica: Brooklynn was awesome! She answered all my questions, went into detail if I didn't quite understand something, and responded quickly. Overall a great experience!

Experiencia fantástica: Jason was a dream come true. There is no one else I would have wanted to deal with, this was our first experience finding an apartment and Jason made this the best experience ever! If anyone is looking for a place and has an opportunity to work with Jason you will love every minute of it. Concept Property Management needs to do everything they can to hang onto Jason. Thank you Jason your the best!

Experiencia fantástica: Concept Property has been absolutely amazing to work with — especially Jason! From the start of our application process, Jason treated us with so much respect, patience, and genuine care. He always took the time to answer our questions, kept us updated, and made sure everything went smoothly from beginning to end. His professionalism and kindness really stood out. It truly felt like he cared about our situation and wanted the best for us. The entire experience of obtaining our apartment was stress-free thanks to him. We are extremely grateful for Jason and the whole Concept Property team. Highly recommend them to anyone looking for a place to call home!

Experiencia fantástica: Jason has been really amazing , made everything very smooth and easy definitely a great guy and a five star for sure !

Experiencia fantástica: I've been working with Jason, he has been absolutely wonderful to work with! He worked with me every step of the way. I highly recommend working with him.

Experiencia fantástica: Really enjoy living at Concept Properties! Angela & Jason were especially helpful to me, my roommate & my subleaser as I moved from one property to another! Incredible properties & incredible prices! I’m so grateful!

Experiencia fantástica: Eon helped me out with all my maintenance issues and I finally feel like I'm home! Thanks for the hard work!

Experiencia fantástica: We worked with Jesus at Concept Properties, and he made the entire process of finding and securing our apartment so smooth. He was incredibly responsive and genuinely receptive to our needs from the very beginning. He kept us on track and on time, and he consistently went above and beyond, giving us more information and insight than we even expected, which helped us feel confident in our decision. Ultimately, Jesus is a huge reason we chose this place as our home. Even after signing the lease, he has continued to be an amazing resource and support. We’re so grateful for his help and can’t wait to start our lives here at Arbor Lane thanks to him! Highly recommend working with Jesus if you’re looking for a thoughtful, thorough, and truly dedicated agent.

Experiencia fantástica: Thank you so much for having such a great maintenance employee as Jeremiah w His work on the ceiling in the bathroom and kitchen is absolutely fantastic, not only does it look like nothing ever happened, it also looks even better than before. Thank you so much, he is definitely an asset to your company.

Experiencia fantástica: Jesus has been amazing to work with while trying to find an apartment with Concept property management. He’s quick with his responses and easy to work with. Our maintenance guy Jeremiah is really quick and efficient. Very friendly and easy to work with!

Experiencia fantástica: I received help over the phone several times from Jordan. She was incredibly responsive, knowledgeable, articulate, and helpful. I also met Jason at an open house. He was so kind, very upbeat, and positive. The customer service is impeccable. Lovely, wonderful people all around!

Experiencia fantástica: Jason is the best! I appreciate his patience and the effort he put into recommending properties that met our requirements.

Experiencia fantástica: Jason was fantastic. We had very specific timeline and needs and he met all of them.

Experiencia fantástica: We had the best experience with Jason! He worked tirelessly to accommodate our unique and difficult timing situation. He can explain well and he delivers within the timeline he presents. He is thorough and so so kind. So delightful to work with that he is now welcome at our house for the Holidays.

Experiencia fantástica: Jesus is very helpful! He has been communicating with me very well my entire process, thank you Jesus!

Experiencia negativa: Has to be the worst experience I have ever had with a property management company. Everything is so scatterbrained with this company. Nothing is tracked. I paid my prorated rate rent when moving out and then they put an eviction notice on my door the very next day for "Not paying my rent". And then, when I call in, they said this is a normal thing that happens all the time. Then, when I get the disposition letter, there is a "late fee" as a line item to be paid. In addition, a line item for "deep cleaning" even though I paid $300 for a deep cleaning after I was fully moved out. I actually can't even express the amount of stress this company put me through. Not expecting a response. They only respond to 5 star reviews.

Experiencia fantástica: Jason was so great, super helpful and communicated through the whole process making things a lot easier for us.

Experiencia fantástica: Jesus was really helpful and attentive and we got the apartment we wanted without any issues!

Experiencia fantástica: Brooklynn K. is absolutely incredible! She is quick to respond, knows all her facts, and is so understanding and kind. She has made me feel at ease and I have really enjoyed working with her.

Experiencia negativa: So many things about this apartment experience are so bad. We had a bad flood in our kitchen and living room that they charged us $46 to “resolve” (all they did was put sand outside, they didn’t actually fix the leak in our wall or the crack in the drainage). Our rent should be PRORATED for stuff like that, we shouldn’t be charged money for fixing things that aren’t our fault. Last year I only payed 700 a month for an apartment that was far more renovated and far less renovation issues and I didn’t have to pay for laundry. Wouldn’t recommend this place to anyone.

Experiencia fantástica: I had a great experience moving in my new rental, thanks to Jordan Diaz. She has been very professional and responsive! Thanks Jordan!

Experiencia fantástica: Our leasing agent, Jesus, was extremely accommodating! Whenever we had questions he was very quick to answer. Super smooth process, super amazing apartment. Would recommend, thank you!

Experiencia fantástica: Our leasing agent is no nice and accommodating. He answered all our questions quickly and accurately. Our apartment is so clean and amazing.

Experiencia fantástica: Preston did a fantastic job replacing my bathroom sink and the fixtures. I looks amazing! Thank you.

Experiencia fantástica: Super professional and answered all the questions I had to ask Jason for a couple things he was time efficient and prompt.

Experiencia negativa: i am a current tenant and i honestly regret ever moving in. i moved in sept 18th 2025 on a saturday we had no hot water though they claimed it was move in ready we had the living room screen popped out from the outside as soon as we moved in we also had no cool air and had to stay at a motel over the weekend till someone could come and fix it, it was hot in there and no i cant go cracking open a window my son is autistic and an elopement risk so no open windows in my house to let the cool air from outside enter. as soon as we moved in we did laundry and it smelled awful we cleaned it the best we could it was later determined on oct 5th by the fire department that the property didnt install the washer and dryer correctly and there was a gas leak i then had to call off for work which lead me to a 14 day suspension i had called the property multiple days in a row i had spoke with everson sarah and kim would not return my phone calls since i had to call off to evacuate my children on top of the suspension i wasnt able to pay rent on time and they gave me a 3 day notice to pay or vacate yet they wouldnt get me the proper documentation that i needed in order to reverse my suspension and continue to work my suspension lifts on oct 19th so im still stuck not being able to work nor pay any of my bills i had to pull out a loan which i can not afford as a single mom who just moved here from out of state and now not being able to work this property had the urgency to evict me but yet have no urgency to get me the doumentation i need to return to work every day im having to put in a maintanence request for something they come and fix one thing and break another i had them look at my dryer on friday and it was taken apart i went to do laundry the following day and the washer wont even spit out water or spin prior to my eviction i was also having to keep days off work just for maintanence to go into my apartment to fix stuff because idont trust people there if im not there which is a personal preference but all in all this place is quick to evict you so that they can probably kick you out and move somebody in and take you to court so that they can make double the profit. i make up too 500$ a shift and have no problem paying my bills on time but they wouldnt provide me the documentation from the inconvienence they caused so that i can work and provide for my children yet somebody was able to drive to my apartment to give me my 3 day notice yet nobody can type me up a letter about the gas leak while they are already in the office. the amount of times this office told me they would call me back and they dont yet they sure do text me wondering when i can pay the rent and when i emailed them saying i only wanted to interact through email for documentation purposes i could never get an answer from them this place is a joke! move in ready was a lie doors wouldnt lock some doors wouldnt even close screens busted out, gas leaks no hot water no cold air even maintanence stepped out and was mad we could hear his phone call he was upset with how the apartment was put together that should say enough. cant wait for my lease to be up and drive back to my house in arizona where things are properly taken cared of ! and documentation that i request are recieved with in 24 hours

Experiencia fantástica: Jason is amazing as he will try his best to help you out with everything and makes the process really easy. Highly recommend 10/10

Experiencia fantástica: Jason was the absolute best and the nicest and most genuine to work with I really appreciated it! He really did everything he could to make it possible for me and my family to finally find and move into a spot quickly and easily!

Experiencia fantástica: Mr. Jason has an excellent service attitude. I’ve looked at many apartments, but the main reason—about 80%—why I decided to rent this one is because of his outstanding service. He made me feel valued, responded very quickly, and no matter what questions I had, he always helped me solve them and replied right away. Thank you again.

Experiencia fantástica: Jason was so helpful, knowledgeable, and fast. We looked at the apartment last week and completed the application on Monday/Tuesday. We wanted to move in quickly and Jason worked quickly helping us through the process and we had keys by Wednesday night. Thank you Concept Management and a special thank you to Jason.

Experiencia fantástica: Jason did an amazing job helping us along our moving process. Thanks

Experiencia negativa: I had the most frustrating experience with concept property management. They haven’t refunded my deposit and it has been over two months since I moved out from Arbor Lane apartment. I’ve been constantly calling to follow up but no progress since and they are being difficult about it. Nobody seems to give me honest reasons why it’s taking so long. At this point, it sounds to me that they’re lying about it. I’ve been a very good tenant for 2years and never missed a single rent. They always tell me that somebody will get back to me to provide any updates but nobody calls me or email me. I don’t have any choice but to provide this review on google in the hopes that they will contact me about giving my deposit refund back!!!

Experiencia fantástica: Eon M, was kind and understanding when he came into our home. Although it was late, he took his time to drive out to us. I appreciate his patience and for informing us about the smoke detectors. I wish I had some cash to give to him, I hope this review reaches out to the right person so he can be appreciate for all of his efforts, thank you Eon M!

Experiencia fantástica: Preston has been absolutely amazing. He responded to work orders within minutes of getting them, was so helpful on other small issues. He was also friendly and informative. We really appreciate him!

Experiencia fantástica: Preston Was great came over and fixed the disposal. He also looked at all our issues and was courteous with his response. It took only thirty minutes for them to respond which is very much appreciated.

Experiencia fantástica: Initially, The apartment was hard to get in contact with, but once we got in touch with Jason, we were off and running. He was extremely responsive, helpful, and friendly. So grateful for his assistance!

Experiencia negativa: I’ve been a tenant with Concept Property for four years, and this year they moved me and my roommates into a new unit—unfortunately, one of the worst apartments available. Despite other newly renovated units being vacant, we were placed in a poorly maintained unit with numerous issues. Since moving in, we’ve experienced a lack of hot water, repeated flooding, and an improperly functioning AC and heating unit. To make matters worse, they’ve continued to charge me additional fees while these problems remain unresolved.

Experiencia positiva: Jason was a great help into getting me a fantastic apartment. However, Apartment was not properly set up upon move in. Very dirty floors, dead bugs in the bathtub, and internet jack did not work. Very nice new appliances and spacious room

Experiencia fantástica: I really appreciate Preston he went out of his way to help lift stuff into my apartment:) very helpful guy:)