Renters Warehouse Hampton Roads

Experiencia fantástica: Angelique Bolten/White was amazing. She was very helpful in finding our new home.

Experiencia fantástica: Angelique is the absolute best! Loved working with her & will be using her in the future! Thanks Angelique!

Experiencia fantástica: Angeligue was amazing! I felt at total ease through every step. I was well informed and every question I had was answered and fully explained to me. I highly recommend her and renters warehouse. Thanks for everything!

Experiencia fantástica: Angelique Bolton represents the true meaning of professionalism and customer satisfaction for the customer. We all have experienced a representative of a company that didn’t meet our expectations because of the lack of knowledge, lack of experience, or they just could care less of your concerns or needs. Thank you so much Angelique for setting the standards that we rarely see anymore.

Experiencia fantástica: You couldn't ask for better service from Angelique Bolton. It's the kind of service a lot of businesses are missing these days.

Experiencia fantástica: Angelique is fantastic! Her knowledge of the area, attention to detail, and open communication are unmatched. Above and beyond is her natural delivery state. To top it all off she has an amazing personality! So easy to work with, we love her!

Experiencia fantástica: Angelique Bolton was very knowledgeable on our call regarding Real Estate. I will be sure to use her in the future.

Experiencia fantástica: Wonderful experience. I love our townhome Angelique is such a blessing!

Experiencia fantástica: Angelique Bolton, it was a pleasure meeting you last night. I appreciate you taking the time to answer my questions in regards to renting my house through a third party. Your company should be proud to know, that even during "off hours" you are still working.

Experiencia fantástica: I’ve been working with Renters Warehouse for managing my properties, and I couldn’t be more satisfied with their services. From day one, their team has been professional, responsive, and truly dedicated to ensuring my properties are well-maintained and properly rented. They handle everything from finding tenants to regular property inspections and maintenance, which takes a huge weight off my shoulders. Their tenant placement process is smooth and efficient, and I appreciate the quality of tenants they help me secure. I’ve also been impressed with how they handle any issues that come up—whether it’s a repair or a tenant question, they always respond quickly and resolve matters promptly. Overall, Renters Warehouse has made the property management experience hassle-free, and I highly recommend them to anyone looking for a reliable, trustworthy property management company.

Experiencia negativa: They do not use accurate information when you apply then they deny your application My belief is they do this to avoid renting to certain applicants

Experiencia fantástica: With nearly a decade in the rental real estate business, Renters Warehouse Hampton Roads is by far the most hassle-free and professional property management I've had. Cassie and her team are ROCKSTARS! They make it look too easy.

Experiencia negativa: I was a tenant for one year renting through renters warehouse. Long story short, I lost money living here and it cost me money to leave. When I first moved in I went months without a proper working fridge and I ended up losing my food multiple times and you would think that they would reimburse you for something like that but nope, they don’t care. Living here there was no grace periods for Rent payments. It was due on the first, and that was that! Weird!!! And No problem for me but still just to have a few extra days never hurts anyone. I moved there in August and I had new neighbors move in above me in December. Going from having nothing but peace and quiet to having kids running, jumping diving from one side of the place to the other side for absolutely no reason morning, noon and night literally none stop unless they were gone from the house was very very nerve wrecking. Called and made a couple of complaints and was told that it wasn’t anything that anyone could do because they were buyers and I was a renter. Like huhhhhh??? Fast-forward I’m moving out August 2025 and had to pay $300 plus for a professional cleaning with a receipt to show for it. That’s also crazy to me, because why must I pay someone else to clean it when I could just simply do it myself. I went to the office to ask them about pudding the walls and painting over it and they told me not to just for them to charge me almost $400 for paint and nail holes alone. And it was literally only one wall that I kinda peeled the paint. Being charged $42 for an outlet cover is crazy when it’s only 3-5 bucks in Walmart. and then they charged me a $100 plus chimney sweep fee for a fire place that I didn’t even use! Just Ridiculous!! But I charge it to the game and keep on moving. Update: I’m in a much better place now. And my neighbors don’t live on top of me either!!

Experiencia fantástica: Renters Warehouse has managed my property for over a year, and their service has been outstanding. They took over after my previous tenant left the property in poor condition, and they quickly stepped in to coordinate a full renovation. Their handling of the repairs — including clear communication with the contractor — was professional and efficient, ultimately getting the home rent-ready in a timely manner. Since then, they have continued to manage the property with consistent professionalism. They’ve handled all tenant interactions and maintenance requests with great communication and responsiveness. I’ve appreciated their reliability and commitment to keeping things running smoothly.

Experiencia fantástica: I've been working with this company for 3 years and specially Marco has done a great job helping me! Thanks RW!

Experiencia negativa: Communication POOR, the have no human decency for anything, the property is in POOR condition, infested , they don't care about the tenants at alllll. DO NOT RENT FROM THEM you will regret it.

Experiencia negativa: Had them as a management company for a couple of years and any time you try to suggest constructive criticism they threaten to drop you. They did repairs on a couple of my properties that were horrible. Additionally they couldn’t rent a property even though it had over 250+ inquires on it. Not sure how that is even possible but the more properties I added with them the worse they got. If you’re looking for someone you can reach out to easily and talk with on a day to day about your properties this is not the company. They’re too large of an operation to care if they lose your business or not. QUICK UPDATE 8/8/2025: I was able to rent both of my houses after parting with renters warehouse to qualified tenants within 2 days of them being on market. Renters warehouse said we only had 1 applicant to our property I got 20 within two days. Don't waste your time with this company if you're a landlord! ALSO I ATTACHED PICS OF THE HOUSE I TRIED TO HAVE THEM RENT! Just to show you guys that I do take care of my properties and they purely were just not able to do the job!

Experiencia fantástica: Cassie and the whole team at Renters Warehouse are incredible professionals that care about the properties they manage and the tenants that trust them to find a home. You won't be disappointed with their service!

Experiencia fantástica: I love calling Cassie to brainstorm about the current state of the rental market. She is extremely knowledgeable, quick to respond, and always willing to set aside some time for a chat. Highly recommend!

Experiencia negativa: Unacceptable move-in condition and ignored allergy concern I recently rented a property through Renters Warehouse – Hampton Roads, and the experience has been very disappointing. The home was filthy upon move-in — dirty floors, surfaces, and worst of all, pet hair all over the house. I have a severe allergy to animal fur, which made it a serious health issue. They sent me a cleaning receipt when I complained, but it was obvious the home had not been properly cleaned. I provided photos as proof and explained the health risks, but they completely ignored my messages for days. This company clearly lacks responsibility and customer care. If you have allergies or expect a professionally managed property — be careful. I'm currently filing formal complaints with the BBB and Virginia Real Estate Board.

Experiencia fantástica: I've had an exceptional experience with Renters Warehouse. They’re incredibly proactive—always on top of tenant communication and market trends. Their deep understanding of the local market has helped maximize rental value without overextending. What I appreciate most is their ability to operate independently while still keeping me in the loop on key decisions. They're cautious with spending and always ensure costs are justified, which gives me great peace of mind as an owner. Highly recommend for anyone looking for a smart, trustworthy management team.

Experiencia fantástica: Hello I have not moved in yet not until Friday Marco has been working with us with everything when I call or text with my many questions he reply’s quickly and assured us that everything is good to go just have to hand them the money and they hand us the keys Looking forward to start living in our new home Thanks Marco hope to meet you one day

Experiencia fantástica: I’ve worked with Angelique Bolton on multiple occasions and her knowledge and professionalism is second to none. Not to mention how at ease she makes you feel throughout the whole process of renting, selling, or buying. Anyone who’s worked with her will tell you the same and her accolades speak for themselves. I highly recommend Angelique for all your real estate needs!

Experiencia fantástica: I had an excellent experience with Angelique Bolton. She was professional, knowledgeable, and always available to answer my questions. Angelique provided valuable insights into the local market and negotiated well on my behalf. I couldn't be happier! Highly recommend her for anyone looking to buy, sell, or rent their home.

Experiencia negativa: I had recently separated from my husband and decided to move to one of thier properties they were renting. Soon as I moved in the breaker kept tripping leaving us with hardly any light downstairs. They had a company come out and do a temporary fix because they stated that the fault was on the association. We’ll one day out of the blue the association stops by the property without any notice and I was not there needless to say the lights were back out again. This time it took over a week to fix because of snow I have not idea what snow had to do with anything but we were confined to the upstairs because nothing worked downstairs except the kitchen. He heat never worked downstairs it was so cold we had to use heated blankets the upstairs extremely hot. They wanted me to put the thermostat on on instead of auto. However I was not willing to do that because I was not going to be paying a huge gas bill. The roof leaked they came out a sprayed the ceiling. The shower has mold in it no one has come to fix that yet it been over 10 days the shower is leaking and no one has been out to fix that either. I asked to be let out the lease they stated a tenant exchange program which I am not comfortable with because this property may never rent until they get things fixed. So be ware this company is never in the office you can not call and get anyone on the phone and they expect you to take off work to get things fixed in the unit because they can not let the vendor in your unit.

Experiencia fantástica: Review for Associate Broker Angelique White I had the pleasure of working with Angelique White as my associate broker, and I could not be more impressed with her professionalism, expertise, and dedication. From the very beginning, she was attentive, answering all of my questions and providing clear, insightful guidance throughout the entire process. Angelique took the time to understand my needs and made sure to keep me updated every step of the way, which made the often stressful process of buying/selling my home much smoother. What really stood out was her deep knowledge of the market and their ability to negotiate on my behalf. Her and the team were always proactive and made sure I was aware of all the available options, presenting me with great opportunities and helping me make informed decisions. I truly felt like I was in capable hands. Beyond just the transaction, Angelique demonstrated a genuine care for their clients. Patient, approachable, and always willing to go the extra mile to ensure that I was comfortable and confident in my choices. If you’re looking for a dedicated and skilled associate broker who will prioritize your best interests, I highly recommend Renters Warehouse. They truly exceeded my expectations, and I’m grateful for their exceptional service!

Experiencia fantástica: We live in Berlin and own a rental property in Virginia Beach, and Renters Warehouse has made managing it so easy! They handle everything—from finding great tenants to dealing with maintenance—so we don’t have to worry about a thing from overseas. Communication is always smooth, and we know our property is in good hands. Highly recommend them to any long-distance landlords!

Experiencia fantástica: My husband and I have been using Renters Warehouse Hampton Roads to manage our property, and it's been a total game-changer! We're often out of the area for work, so having them handle everything from tenant placement to maintenance has given us peace of mind.

Experiencia negativa: Edit: I enjoy reading the negative reviews on this company and not seeing any type of accepting responsibility or suggesting that they will try to improve. Instead, they only come up with excuses, or try to point blame back to the reviewer. They only address issues/concerns that they can dispute to try to discredit the reviewer, but ignore the ones they can't. Be wary of companies that act like this... Do not trust this company with your home. We had renters warehouse for 3 years from 2019-2022 while we were stationed in Hawaii. At first they seemed great. We had tenants sign a 2-year contract, but we're also military and received orders in less than a year. Renters warehouse was responsible for finding new tenants since the original contract wasn't fulfilled. This is where things went south. Renters warehouse found "qualified tenants" who signed a 2 year contract and were the worst. In our contract with renters warehouse, we were allowed 2 "inspections" a year from renters warehouse. We asked for those every six months, and every time everything came back with "no issues found." Fast forward two years when we PCSd back to the area. We had decided that we wanted to sell our home and upgrade. The tenants were coming up on the end of their contract and we had renters warehouse conduct the move-out inspection. They sent us back the results to review, but they said no issues were found and tenants deserve 100% of their security deposit back. Since we were in the area, we decided to go look at the house and prepare to sell. It was a good thing we did! The house was trashed, there were gouges in our drywall from what looks like dragging furniture across it in multiple areas, the carpet upstairs was covered in stains (even in the master closet), a first sized hole was put in the wall in one of the bedrooms and poorly fixed, multiple broken blinds, almost every baseboard around the house had marked lines drawn on it, the kid etched their name in the refrigerator, they had a dog (which was never disclosed as we had a pet fee associated with the contract, and somehow the inspector "never noticed any signs of a dog" when doing the 6-month inspections) that chewed up the woodwork around the fireplace and destroyed the frame of the garage door, holes larger than a quarter remained in the wall, broken pieces of our tile floor in the kitchen, and broken toilet seats. Needless to say that we were unable to list our home for sale in the state that it was in. When we asked renters warehouse how they stated that the tenants had no issues and should receive their safety deposit, they simply stated that it what the inspector said. We told them no, kept all of the safety deposit, and still came out of pocket almost $40K to fix our home. Renters warehouse took no responsibility for providing crap services, but had no problem taking our money. There were good and nice people who worked there, but the company itself doesn't seem to care about your home.

Experiencia fantástica: Cassie did a great job throughout the entire process. She handled everything very efficiently and made my life very easy. I would recommend her without hesitation.

Experiencia fantástica: We have been using them for years and HIGHLY Recommend Renters Warehouse. They are very professional and honest. We have nothing but positive words to say about them.

Experiencia negativa: Unprofessional. Unethical. Inconvenient. They do not care for their clients. Do not use renters warehouse! Zero stars. Legal tip: it is completely legal to leave a negative review on Google, it is my genuine true opinion and there is no defamatory information in what I stated. Disclaimer: Read their YELP reviews! You ARE welcome

Experiencia negativa: I would give Renters Warehouse zero stars if I could. Save yourself the headaches and avoid using their services. They will find every possible way to squeeze money out of you and their communication is severely lacking. First and last time I ever use Renters Warehouse.

Experiencia negativa: Stay Away from Renters Warehouse Renters Warehouse has proven to be one of the most unprofessional companies I’ve ever dealt with. I was enrolled in their Tenant Exchange Program, hoping it would help me transition out of my lease smoothly, especially with only a few months remaining. Unfortunately, the process was anything but smooth. After I moved out, it took weeks for them to even list the property, and during that time (and still to this very day!), I was still being charged rent despite the fact that they weren’t making an effort to find a new tenant. Their slow approach and lack of marketing led to me continuing to be financially responsible for a property I no longer lived in. To make matters worse, Renters Warehouse is now trying to charge me nearly $4,000 for water damage and cleanliness issues that supposedly existed when I left. This was baffling, given that the initial move-out inspection report noted nothing beyond a couple of blinds and lightbulbs. If this water damage was legitimate, why wasn’t it found during that inspection? It’s especially questionable because the property had ongoing water issues when I first moved in, which they failed to repair effectively even after numerous attempts. Renters Warehouse has shown themselves to be deceitful and greedy, and I wouldn’t recommend them to anyone. P.S. It is also quite obvious that they are buying reviews if you go look at the profile of any of these reviewers.

Experiencia negativa: This company needs to work on customer relations. As with any business, unless you are hiring them, they generally don't care about the customer. This office, however, was particularly frustrating. They took the key from my home twice and told me I would need to send someone out pick it up from the office since no one from the office would be there on the weekend. The first time was a mistake. Someone forgot to leave the key in the lockbox and drove off. They told me that the office would close and they would return it Monday. I was forgiving and opted to tell my friend to pick it up from the office. I live overseas far from my house. I could not make the repairs that renters warehouse needed so I decided to sell. After informing renters warehouse, they picked up the lockbox with the key inside after they told me to let them know once the key was removed so they can pick up the lock box. After asking them to deliver the key back, they said the same that no one would be able to bring it back. They even said it was company policy to take the key back to the office. I understand they did not want to waste time since I wouldn't be hiring them, but it's poor relations and will not recommend them. I talked to the manager and they doubled down.

Experiencia fantástica: As a tenant with a pet, finding the right rental can be a challenge, but Renters Warehouse Hampton Roads made the entire process so easy! From the start, they were super accommodating about my furry friend, and the pet-friendly policies made me feel welcome right away. Whenever I’ve needed anything—like maintenance or questions about the property—their response has been fast and efficient. I’ve always felt like a priority.

Experiencia fantástica: I've had an exceptional experience with Renters Warehouse Hampton Roads! From the moment I reached out, their team was professional, responsive, and incredibly helpful. They made the entire property management process smooth and stress-free. Their attention to detail, especially in handling tenant placements and maintenance requests, is top-notch. I also appreciate their knowledge of the local market and the added value they bring in managing my rental property. Highly recommend to any landlord looking for reliable and efficient property management services!

Experiencia fantástica: I've been using Renters Warehouse Hampton Roads for over a year, and their property management services have been a game-changer! From tenant placement to handling maintenance requests, they take care of everything with professionalism and attention to detail. I’ve had zero vacancies, and the rental income has been consistent. If you’re looking for a hassle-free experience with property management in Hampton Roads, Renters Warehouse is the team to trust. Highly recommend for landlords looking to maximize their investment.

Experiencia negativa: Very unorganized company. They will accept your money but then change your move in date because they need more paperwork filled out. All paperwork should have been filled out prior to accepting deposit/rent. Please keep track and monitor how they do business and save all paperwork. As I wouldn't be surprised if they said they didn't receive something although you sent it. I would do all communication via email/text for proof of business.

Experiencia fantástica: The renters warehouse team has been exceptional. Their tenant screening, maintenance, communication, and overall professionalism are top-notch. I highly recommend them, their customer service is fantastic and they are always quick to get back to us.

Experiencia negativa: Renters Warehouse had Robert Bell come and install a hot water heater at our home a month ago. After realizing he did not install it properly they sent a second plumbing company out, Drain Masters. Drain Masters noticed that the water heater was leaking and made note of it, they said the materials Robert used aren’t what should have been used and they sit too tall for the hot water heater cover to fit over it. They told us to keep an eye on it which we did. Earlier this week we noticed a leak from the hot water heater, we put in a service request. That same day our bathroom sink was leaking and flooded the bathroom floor. He came out yesterday to check both. They sent us invoices claiming it was our fault. Robert Bell wrote that the leak is due to the tenant removing the hot water heater cover, we haven’t touched the cover. We only moved it to clean up all of the water that pooled under it. He also claims that there is 2 inches of space for the connector hoses but he didn’t take into consideration the height of the water heater cover He also claims he ran the sink for 5 minutes and there is no leak, we used the sink last night and this morning and once again the bathroom floor began to flood with the water running. I’m not sure if any other tenants have had Robert Bell work at their home but this man shows up in torn ratty clothing, he looks like they hired him from the street. He left a dirty t shirt that he used to clean up on my kitchen sink. He is not a professional. We have tried getting in touch with renters warehouse multiple times to discuss this entire process and of course no one is able to respond or call back

Experiencia fantástica: My wife and I had a smooth and simple process with renting our property with Renters Warehouse. Cassie and Amy did an awesome job with helping us through every step of the process and answering every question. It made a stressful process easier, and we could not be more thankful.

Experiencia negativa: Updated response: yes, actually I would like a photocopy of the call log. Maybe you can send a copy to all of the other reviewers who say THE SAME EXACT THING about you all not answering the phone. Communication during my tenancy was actually a headache, contrary to your, and yours only, belief. No need to thank me for the original 5 star review because it wasn’t for you. It was for Cindy, whom left your company shortly after she helped us find the property because morally, she didn’t agree with how you ran your business. How do I know? Because, she was the only one that i could get in touch with when you all weren’t answering the phone. So, her words, not mine. The moral of the story still is; you guys suck. Do better. This company will allow owners to take your full deposit and use it to repaint the home and blame you for a paint job that was butched from the beginning. The initial inspection looked the same as the end inspection but that went overlooked. It took them more than 45 days to send a disposition after they took our deposit and I still had to ask for a itemized list of the charges with a letterhead from the company used. When we received the list, they listed charges but still only on a blank page that was clearly typed up by someone with no letterhead to verify anything. Complete scam. Charged us for a microwave disposal when the microwave was not ours, but belonged to the owner in the first place. You’ll never be able to get anyone on the phone so good luck with that. If you’re renting in the Chesapeake, RiverWalk neighborhood specifically, good luck with getting your deposit back from that owner and good luck with getting any interference from Renters Warehouse. Now it makes sense why we kept getting papers taped to the front door about the owner having to report to court for a case between him and his previous tenants. They were correct to sue and we’re in contact with lawyers as I type as well. If I could give zero stars, I would. Wouldn’t recommend to a rat.

Experiencia negativa: Genuinely disappointed that I would let myself still apply to this company after reading the reviews. Made it clear on my application I had a guarantor for the property, sent in my application while my guarantor was filling out their form, before my guarantor could even finish, my application was denied. So I got charged $60 for an application that wasn’t even finished, and then denied before it was completed. Genuine ripoff, will happily tell all my friends to never do business with this company. Left voicemails, emailed them, and couldn’t even get in touch with an agent. Please call any of their listed numbers, it’s just a directory that leads you further from getting in contact with an agent. What a joke

Experiencia fantástica: Honestly, a great company to do business with. I rented for two years with no problems at all. They were always helpful and attentive, and when I moved out they returned my FULL security deposit back within days. They have far exceeded other rental property companies I have used before. I’d happily go back to them any time.

Experiencia negativa: UPDATE: We find it really interesting that we’ve been trying to call Delena and requested a call back on Monday and Tuesday but she still hasn’t called us. Yes we received the email posted below but we are requesting the call because her information isn’t correct. We never requested maintenance due to the temperature upstairs. We were requesting maintenance because our common living area (main bedrooms, bathroom, kitchen and living room) are consistently 77-82 degrees. I find it interesting that we can post a google review and someone can post a response not even an hour later. I would be embarrassed to share that email as it came off VERY unproffesional but from other reviews we have learned that that’s basically how this company is run. We are still waiting on a call back from Delena. We let the company know we would be filing a complaint with the city. We spoke to the city today and they confirmed that the temperature inside our home is not considered acceptable within tenant/landlord agreements and rights. We’ve been renting through this company since March. It’s been one issue after another. The AC, stove and freezer were all broken after moving in. They fixed the stove and replaced the fridge. We still have ongoing AC issues. Delena Tikk has ignored our phone calls and emails requesting a call from her and chose to send another vendor out instead. Our house was been 77-80 degrees 24/7 for the last 2-3 weeks and we were told that it is acceptable and they won’t be replacing the unit. I would avoid renting any home that this company manages if you can.

Experiencia fantástica: I can not say enough about the staff at Renters Warehouse. They all have treated me like family and have helped me and my company grow. Delena checks up on me regularly helps me keep priorities straight and helps me with the app on how to use it more effectively. If I have issues she usually pick up first time of not she will call me back in a short period of time. She's very knowledgeable and makes my life a lot simpler. Marie is another one that is always there for me as well. She puts fires out quickly she's very fair and helpful. Easy to get a hold of a well. She gets things pushed threw for me if I need them. Dennis in accounting is awesome as well. She pays out all she can for me knowing I'm a 1 man band. If ever I have a question about any payments she always responded quickly. Amy is another that has my back when I need it. I just can't give the staff enough praise knowing all they have on there plate and how professional they handle and conduct them selves. This is the only place I've been a sub contractor and have felt like I was part of there team. I try to be there for then as they are for me. I absolutely love working with Renters Warehouse and there staff. Thank you for your time reading this. Sincerely, Robert bell

Experiencia fantástica: As a landlord, finding a trustworthy and competent property manager is crucial, and Cassie has exceeded all our expectations. She is proactive in addressing potential issues before they become problems and ensures our tenants are happy and satisfied. Cassie's professionalism and dedication are second to none, and she always keeps us in the loop with regular updates and reports. We highly recommend Cassie to anyone in need of a top-notch property manager in Hampton Roads!

Experiencia fantástica: This guys are amazing. Our experience with Renters Warehouse was awesome from very beginning until so far. I want especially to express our gratitude to Marco (and his boss as well). Marco is best example of Great Customer Service! He was very friendly, professional, always in contact, answering calls/texts or calling back always making sure that all our questions or concerns were answered. And he did all his best to get us approved as soon as possible. Didn’t expect that our application will be viewed so fast and we would be approved just next day! That is fantastic! We strongly recommend this company! P.S. And for those who has any doubts about application through Findigs. We also searched initially and found some negative reviews or concerns about this site or concerns about linking your bank account or payroll. Just talked to other property managing companies and found out that they also used the similar programs and there was no concern. So we applied through it. Don’t be afraid to use it, there is no way to take control of your account or savings!

Experiencia negativa: My husband and I have lived in our rental property for 2.5 years now. Since moving in, we have had nothing but issues with this rental company. On numerous occasions we have expressed concerns about various things going on in our rental property. We have been given the go-around, downright ignored, or treated like we were incompetent. When an issue really mattered to them, they made sure to respond to it (i.e. leaky dishwasher). Mind you, that took three different times to truly fix. It took someone MONTHS to come out and replace the rotting post that were holding up the front of our house, after numerous attempts to contact someone, they got tired of hearing from me and sent someone out. I sent them a 16 page document with pictures of issues we needed fixed ASAP, they sent the most incompetent maintenance personnel I have ever met. The caulking needed to be redone on our tub, and not even two weeks later it started peeling off. Since then, they have tacked on a “$125 recaulking” fee to our account. They have added fees to it every month because we refuse to pay something that has nothing to do with us, and everything to do with someone who does not know how to do their job. Now they are saying they sent us an invoice regarding the issue when in fact my husband and I have combed through every email (we keep all correspondence between us and this company), and there was nothing. They didn’t even tack this invoice on our account, and they refuse to pick up the phone and call us back. Now they are wanting us to renew our lease, and only want everything in writing. We have made it abundantly clear that there will be NOTHING in writing, and for them to call us. They have refused to call us. DO NOT EVER RENT FROM THIS UNPROFESSIONAL COMPANY!!! If I could give zero stars, I would! _______________________________________ Let’s add to my previous review! We received a notice to vacate the property this morning, which is fine because we were planning on moving anyway. But before anyone plans to rent any houses from this horrible company, let me show you what they take out of your security deposit. AND if you turn your lights off before you move out, they call on your behalf and have them turned back on. This is just a warning before anyone thinks about renting from this company!

Experiencia fantástica: Excellent customer service. I have used property management on and off since 2004 with mostly poor/horrible results. Renters Warehouse in Hampton Roads is a Unicorn in the industry. They are very professional and friendly. It is always a pleasure to interact with them.

Experiencia negativa: Edit in response to owner's answer: It's nice to finally hear some sort of response to the concerns we've been having, but the fact of the matter is that you only touched on the maintenance items and did not once say anything about the communication issues going on. I can't understand why it takes a matter of hours to get a response to a bad Google review yet it's been a matter of weeks and we still can't talk to someone. Some of the things you've said, are not the same as what we were told by the maintenance coordinator or what we experienced in direct contact with the vendor that came out, which is yet another point of proof as to why there seems to be a clear lack of communication here. We just want to talk to someone. Please have a manager call us. ----------------------- My roommate and I have been having an incredibly frustrating and unprofessional experience with Renters Warehouse and their maintenance coordinator. We had been having issues with the heating system where it would turn on every couple of minutes even when it was at the set temperature, which caused us to get insanely high energy bills. We had to have vendors come out multiple times to continue fixing the issue and other maintenance problems that were exacerbating that issue. I had sent a frustrated email to the maintenance coordinator after receiving one of those high energy bills because they had canceled our heating maintenance request without consulting us and there was obviously a big issue still going on. Since then, the coordinator has been curt and snippy with us. The heat issue seems to be working better at this point, but we can't tell for sure whether it's fixed because of the other related issues we reported that are just now being worked on months later. The big issue is that during that whole process and even now, we were dealing with a huge lack of communication. We constantly had to reach out to ask what the status of maintenance requests were, why we weren't hearing back after a vendor came to do an estimate, what was going on period. That is not our job as tenants. On top of that, we were charged a fee for a vendor coming out, the reason being there were "no issues found," but that was completely false -- the breaker for the heating system was tripping multiple times within a couple hours after the vendor added a part to the system, which should absolutely not be happening (and the vendor agreed) and was noted in our email to the maintenance coordinator. After they added the charge to our account -- without ever even discussing it or notifying us -- we told them that we should not be charged and they made us fill out a dispute form and provide evidence, which would then go to a committee to review and make a final decision. It ends up that "committee" is simply the owner, who would of course have a biased opinion since they wouldn't want to pay the fees, and our dispute was denied. We are not being provided with the reason behind the denial, which we have every right to know as was part of the form that the reviewing party was supposed to fill out. When we requested the reason, the maintenance coordinator was very dismissive, repeating how "the decision is final." Since then, we have tried multiple times through both email and phone call to speak to a manager to discuss the concerns we've been having and have yet to hear back despite being told our request has been "escalated." We do not by any means want to have to have people coming to the house for these maintenance visits and it is actually pretty frustrating that it's had to happen so many times, but we certainly do not want to be paying a ridiculous amount for utilities, especially considering how insane rent is nowadays. What with how we've been being treated and communicated with (or not communicated with), it feels like we're being viewed as annoying tenants who are trying to nitpick and find issues to complain about. The fact that we can't even get in touch with a manager after numerous attempts says quite a bit about this company and how they work with their tenants.

Experiencia fantástica: Cassie is an absolute delight. She's a strong leader and communicator who goes the extra mile in service of her clients. A true pro to the core! I strongly recommend her to anyone needing their property managed no matter how large or small. 3 cheers for Cassie!!!!

Experiencia fantástica: Denise has been outstanding! I contacted her about renewing my lease early due to an upcoming move, and she promptly and efficiently updated and signed the new contract for two years. I am grateful for her hard work in making this process smooth for our family!

Experiencia fantástica: Cassie is a true expert and professional, she is wonderful to work with! She always answers my questions and is very helpful. I would recommend anyone in the area to trust Renters Warehouse Hampton Roads with their rental properties.

Experiencia fantástica: Our experience with Haley Adams was incredible. She was so thoughtful and helpful during the whole process and really outdid herself for our photos. She was patient and persistent in getting the job completed for us! I highly recommend her!

Experiencia fantástica: My experience with Renters Warehouse has been truly amazing. From start to finish, their service of getting my house rented was exceptional. They were responsive, professional, and incredibly attentive to all of our needs. Communication was seamless, and they made the transition to their management services smooth and stress-free. I couldn't be happier with their performance, and I highly recommend them to anyone in need of property management. Five stars all the way!

Experiencia fantástica: Been using them since 2017, now with two properties. Overall very flexible, communicative and fairly priced. Quick action on all maintenance. Delena and her team are friendly and thorough and always quick to respond. They hold their contractors to high standards and keep tenants (and landlords) accountable. Highly recommended.

Experiencia fantástica: I have been on the hunt for a rental home for months and other companies have not been very responsive when it comes to viewing homes. I contacted renters warehouse and Haley got back to me in such a timely manner to view a property that I was able to be the first applicant and get accepted for a rental property. I owe my thanks to Haley and 10/10 would recommend contacting her to schedule a viewing!

Experiencia fantástica: Haley was PHENOMENAL to work with. The pictures she took of a property I rented out displayed the home beautifully and was able to get it rented! She went above and beyond my expectations and gave me a seamless experience. She is very hardworking and 10/10 would work with her again!

Experiencia fantástica: I cannot recommend Cassie highly enough for her professionalism, expertise, and dedication throughout the process of selling our home. Cassie demonstrated an impressive knowledge of the local real estate market and provided valuable insights into pricing strategies and market trends. Her expertise allowed us to set a competitive and realistic asking price for our property, resulting in a quick and successful sale. Throughout the entire selling process, Cassie provided excellent communication and guidance. I highly recommend Cassie to anyone in need of a real estate agent. We look forward to working with her again in the future.

Experiencia fantástica: We have been dealing with Renters Warehouse for several years now. Delena is absolutely amazing. We speak several times a week. They are always available whenever we need to talk to them. We hope to do business with them for a long time.

Experiencia fantástica: She's always in top of the jobs. Shes very helpful and knowledgeable if I have questions about a job. If I have issues or trouble scheduling she reaches out to the tenants quickly for me. She sends me a weekly report if open jobs to help me with my schedule abs to keep up with my jobs. If I've ever had an issue she's always fast to try to help me resolve it. I wish I had an employee like her. Every one in the office is awesome I could not sub from a better company. They all have helped me settle in and always there if I have an issue. They know I have there backs just like they have mine. Thank you so much Amy, Marie, delena, and Denise. You all rock

Experiencia negativa: Had a terrible experience with the website and the company when I was applying for a rental home. Everything is automated and I would try to reach out to them on multiple occasions to inquire about the property and my dog. They kept responding with auto texts and emails to apply or view the home. I like the ease of self-showing the property but the customer service side was terrible. I submitted an application and paid the fee for them to send me an email the next day that the property was no longer avail when my app status stated pending for 2 days. When I called about this the outsourced application site approved my app and said I can use the app for another property and no refund was avail. I attempted to get a refund as there were no other properties that I was interested in renting from them. If you like human contact and good customer service, this isn’t the rental place to use.

Experiencia fantástica: From a Renter: Renters Warehouse has been good to us. We only rented for a short period of time, before our rental was moved to The Real Estate Group. Renters Warehouse provided a fast and easy app to pay your rent. The easy to schedule self-viewings is absolutely awesome, they were easy to work with when we added on pets to our lease, and they have an easy to use maintenance request service. If you were charged for services, it means it was out of your time window for the rental, or the owner of the property pays little to nothing in repairs. We are relatively low income renters, but our place was managed well. Our lease was easy to sign and we we’re able to get moved in quick! We have noticed some serious changes since Renters Warehouse was no longer the property managers. Lack of contact, loss of ease to pay rent, not getting our rent pay until the 1st or later, and the lawn gets out of control. Renters Warehouse was consistently on time. As renters, we take care of our place and want to feel as at home as possible. When our stove was broken, they came out to fix it free of charge. On the app, they have easy to schedule maintenance request. And we were dealing with some power issues in our house, which renters Warehouse sent techs out 3 times to fix. I see these things as positives, as they understood the nature of how important is was that we were having power issues. They do have a 24/7 line, and the people were perfectly nice to me. Anyone having issues with their service, I chalk this up to the owners of property refusing to pay for service, and I can’t blame a rental management company for poor conditions of home. Regardless, they provide a good service to both tenants and homeowners and rent is affordable. On top of this, I’m not sure how you could ask for more to have an easy to use service, quick response time on maintenance, and easy to add addendums. Also, working with Marco is usually a breeze, he’s straight forward and is simply doing his job. He doesn’t beat around the bush and worked later getting our lease together.

Experiencia fantástica: I had an excellent experience working with Cassie Parker. She stuck with me for over 6 months and was incredibly responsive despite my foot-dragging all that time. They provided comprehensive breakdowns regarding the rental market and several options to choose from. It's a very difficult decision but all the info. and support they provide, helps make it a lot smoother. Definitely recommend reaching out to them if you're considering renting your house, etc.

Experiencia fantástica: Cassie is awesome to work with, shes very knowledgeable, friendly and very responsive, communications is very important to me especially when they’re managing my property and she is simply the best, here’s five more stars so she can have 10 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ . Her team is very good too, each one is on point, very punctual, they really get thing done in a timely manner I would give them 10 stars too,

Experiencia fantástica: The team at Renter's Warehouse is AMAZING. They have managed my property and as a property owner, it has been a stress-free process. The few times maintenance was needed they took care of everything and contacted me with estimates prior. Everyone there is very responsive, my property was marketed beautifully and the portal is very easy to use. If you are looking for property management, they are #1 !

Experiencia fantástica: Sean Campbell was instrumental in helping me find my first rental property. He helped me step by step in securing the property that was right for me. With Sean's transparency and attention to detail in mind, I hired him and his staff to also manage my property. I feel very comfortable with little to no stress whatsoever knowing that my property is taken care of.

Experiencia fantástica: 2023 - I recently sold my condo so I no longer go through Renter's Warehouse but I wanted to update my review from 2019. I was with RW for almost 5 years and I had only an exceptional experience with them. They are very easy to work with and communicated everything I needed to know. If I rent out again, I'll definitely go through RW. Highly recommend! From 2019 - My experience with Renters Warehouse has been extremely positive. Laura has been an amazing agent, finding a tenant within just a few days! She made the process very easy & always kept me updated. I highly recommend RW & Laura!

Experiencia fantástica: Renters took great care of me over the last 4 years of renting my Townhome and Cassie Parker was a great agent when it came to selling. She had to deal with some extra work for this one and did it all with a great attitude!! I would recommend Renters Warehouse to anyone.

Experiencia negativa: Honest review: Hard to get a person on the phone at Renter's Warehouse. My rental home is in bad condition. In 9 months, hot water heater blew out (completely corroded inside so owner did not take care of), roof leak in master bedroom, electrical outlet for dryer blew up, clogged drain line under house, and when I moved in there was a soaked water spot under sink which I reported (had photo evidence). Renter's Warehouse charged ME for plumber since they did not find an obvious leak. I was also just charged $267 for the clogged drain! I asked if the lines were cleared before I moved in but they could not answer, so I am responsible for other tenants sediment build up. Trim on house falling off, house tilts in front, and rusted out porch light has sharp edges that are a hazard. Oh, and they left a large truck tire in yard when I moved in. I will never rent from Renter's Warehouse again. I have never had issues like this from any rental I have been in. My advice, think twice about this company and read your lease extra carefully. I have no issues with the staff, but the company is shady in my opinion. Reply to Renter's Warehouse comments: You did answer the phone today which is expected customer service. I haven't called you in the last 60 days and there have been numerous times where you do NOT answer the phone. It is one thing to "close out" my maintenance tickets but you failed to address charges I had to pay for. As to the vendor and toilet paper build up, I watched the plumber snake the outside drain and it took quite awhile. He had to do it repeatedly and there was no back up of toilet paper that came out by the way. You may not own the home but you represent the owner and should use that influence but instead have policy/lease rules that clearly favor the owner and not the tenant. For example, you stated I am responsible for clogged pipes, but could not tell me if the pipes were cleaned prior to me moving in! If you are going to make a tenant responsible for drain pipes then you have a responsibility to ensure the pipes are CLEANED when I move in so I am not responsible for previous tenants' pipe usage and build up. I realize you just work there and do not make corporate policy but my criticism still stands.

Experiencia fantástica: My wife and I contracted for property management with Renters Warehouse owner Russell McMackins in 2014. Russell adhered to the National Association of Residential Property Management (NARPM) standards and greatly exceeded our expectations by improving and leasing out our property to a family who became long-term tenants, vacating upon our request in 2022 such that we could sell the property. During those years, Russell keenly advised us on property maintenance and excelled at the art of keeping the tenants happy in a safe and comfortable home. Also, Russell grew the company and hired an outstanding operations chief, Amy Delacruz who seamlessly led Russell's enlarging team to keep myriad owners and tenants well served. In summer 2022, assistant broker Angelique Bolton led us through a detailed process to ready the property for market and got us a fair price during the rampdown of the COVID housing boom. While we typically favor smaller management companies with only one or two points of contact, Renters Warehouse delivered great value by doing an above average job of management at a below average cost over the life of our relationship. We are especially grateful to Russell, Amy and Angelique, and the support of the entire Renters Warehouse team!

Experiencia fantástica: As a landlord, renters warehouse overall has been very helpful, timely, and clear on the process of making my home rent ready and tenant occupied. Special thanks to Cassie Parker, Angelique Bolton, and Amy Delacruz for quick responses and explaining the process.

Experiencia fantástica: Been renting my condo for 4 years now through Renters Warehouse and they make it seamless. If there’s an issue, if it’s under a certain price point they let me know that a work order has been placed, and the money comes out of that months rent check. If it’s over our agreed price point, we discuss it and go from there. They ALWAYS give you the option to find someone else if you’d like, or to just let them handle it. They take care of EVERYTHING. If there’s ever a weird situation with my tenant (and there rarely is because their tenant screening is pretty great) they handle it. I live my life elsewhere in the country and don’t even worry about the home anymore. The entire team is very responsive through emails or phone calls. I am so happy with this company and would recommend them to everyone I know.

Experiencia fantástica: Renters Warehouse became my property manager after my previous property management group failed to meet the services provided. I had them as my management team for several years and recently sold my property. Amy Delacruz was my agent, answered all my questions during this process, she even worked with getting quotes on work needing complete reduced. This was a great experience for someone like myself who is living in a different state. The process was seamless and I recommend using them for management or getting your property sold.

Experiencia fantástica: The whole team at Renters warehouse did a great job with my property. There was a few things that needed to happen, and I moved out to town. They made the transition simple for me, and handled everything that needed to be handled. Once Cynthia Mills took over my property, she got it rented quickly with a long term 24 month tenant. Great job team! Edit: used them to sell my house as well after the 24 month lease was up, and they did great there too!

Experiencia fantástica: Anyone looking to rent a home, make sure the property managers are Renters Warehouse of Hampton Roads. Our leasing agent, Cindy Mills, was so helpful, humble, and very energetic from the get go. Cindy is so so polite & helpful, willing to go out of her way to make sure that the whole process goes smooth. The amount of professionalism from Cindy & the whole staff at Renters Warehouse of Hampton Roads is superb. Very responsive, very willing to help anyone in need of renting a home, even if you are a first time home renter like ourselves. Cindy Mills and the rest of the staff get a 10 star review from us. Thank you for choosing us as tenants, God Bless all of you, and remember, Renters Warehouse of Hampton Roads & Cindy truly are "The "Perfect" Professional Landlords" ☺ ****2nd Review**** I am writing a 2nd review to let everyone know how wonderful & professional of a person Mr. Carlos Jerez, Maintenance Coordinator at Renters Warehouse Southeast Virginia is. Mr. Jerez is such a pleasure to do business with. Since moving into our rental, Mr. Jerez has always been on top of our maintenance needs, with a sense of urgency. We have had just a few small things that needed repair, & Mr. Jerez has proven time & time again how fast he will act to get the situation at hand taken care of, in the most proffesional way possible. If we need anything, he has always been there to take care of us. He is one of the many reasons why one should chose Renters Warehouse Southeast Virginia as a property manager or, as in our case, have the pleasure & blessing to have such a great property management company as Renters Warehouse Southeast Virginia, & Maintenance Coordinator, Mr. Carlos Jerez. With all of our gratitude, thank you sincerely and always Mr. Jerez, YOU ARE THE BEST!!!! ****3rd Review**** Once again, I must write another review to thank Mr. Carlos Jerez (Maintenance Coordinator) of Renters Warehouse Southeast Virginia. It is with my pleasure to remind everyone how great of a person Carlos is. Carlos is a geniune person that has, time & time again, proven why he & Renters Warehouse Southeast Virginia are so wonderful to do business with!!! In particular, Carlos has gone above & beyond his duties to geniunely show that he wants his tenants to be more than sastisfied with the experience of renting property through Renters Warehouse Southeast Virginia!!! Carlos is a true man of dignity, professionalism, & respect. Carlos is truly one of the hardest working professionals that me & my wife have ever had the pleasure of working with. Salute, Mr. Jerez, you are #1 in our eyes & always will be. Thank you for all that you do & continue being the professional you are. God Bless Always!!! ****4th Review**** Once again, I'm back to let everyone know my pleasant experience with working with Ms. Cassie Parker, and Renters Warehouse Southeastern Virginia. So, I started renting my property in October of 2020 through Renters Warehouse Southeastern Virginia. By September of 2021, not even one full year later, Ms. Cassie Parker, along with Mr. Sean Campbell, and some other fine folks, helped me to achieve my dream, and own my first home. The agent that helped me so so much along the way, Ms. Cassie Parker, went above and beyond to answer all of my questions and respond to any of my needs during the home buying process, and trust me, I was a question asking someone and needy buyer along the process. I just wanted to let everyone know how wonderful, caring, and helpful Ms. Cassie Parker was along the process. If you are ever thinking about ultimately buying a home, please consider Renters Warehouse Southeastern Virginia, and Ms. Cassie Parker, as your dream will turn into a reality. Thank you again Ms. Parker, and all of the great people that I had the pleasure to work with along my home buying process at Renters Warehouse Southeastern Virginia. Take care and God Bless!!!

Experiencia negativa: After moving from Florida, the first apartment I moved into in VA was managed by Renters Warehouse. The initial process of signing the lease and communicating with the staff was pretty smooth. However, as soon as we moved in, we realized that the washer/dryer unit did not work. It took the company over two months to attempt to fix it, which ended up with a replacement of the unit after constantly asking about the issue. It was an older building so there were naturally many problems. The company was typically pretty efficient when it came to solving the other maintenance issues. The main issue and the reason why I would never rent from them again was the move out/security deposit. I've been renting for over 7 years and have never had not only my entire deposit kept, but also charged an additional $800. I went back and forth with the company via email for several weeks and eventually, I logged into my old portal and saw that I only owed half of that amount. Instead of telling me the truth (that the other tenant paid that half), they lied and said the owner decided to forgive that half. I was ready to take the other tenant to court and would have, if I didn't pester the company about receiving accurate information. This was not only incredibly unprofessional, but also inconsiderate. Whomever gave me this information, let me just say that this is quite literally your job. Your time is no more valuable than mine. I implore you to fact check yourself prior to giving out information, especially to do with money.

Experiencia fantástica: So I felt like I was being scammed at first but after talking to Cassie Parker and her reaching out to me and helping I can say that this is an awesome company. We had a deadline to meet and they definitely helped me and my family! I do recommend Renters Warehouse. They are really responsive to maintenance and when something is wrong! Thank you

Experiencia negativa: I would not rent from them again unless I was hard-pressed. During our time there (two years), there were plenty of maintenance issues and accompanying complications: (1) We asked for the dryer to be repaired (turns out the issues went far beyond just the dryer), and it took about a month for someone to come out because Renters failed to contact the vendor even though they had told me they had done so. I lost about two weeks because of that. (2) Somehow a metal piece toward the top of the house came loose (where even an 18-foot ladder would not reach!), and with the strong winds, it banged outside my bedroom's window, making it so I could not study nor sleep. I put in for an expedited request, and it took WEEKS for someone to come. (3) The toilet stopped working and although a vendor came out quickly to remedy the issue, it took several times of communicating with Renters over a couple of weeks for the bill to be paid. And that wasn't all: (1) We had an issue with having a lot of wasps in the home during October both years, and Renters indicated they would do nothing to take care of it--it was all on us, as per the lease. (2) Upon moving out, they only refunded half of our security deposit. About 1/2 of what they withheld was justified, but not the other 1/2. They claimed the "shrubbery and exterior areas were not left in the same condition as upon taking possession," yet I paid for everything to be mowed right before leaving the home. It seems arbitrary and they attached no photos as proof of what they claim. If you do decide to rent with them, just be sure to stay on top of maintenance requests and take photos of everything before you leave, so they cannot say you left something in worse condition than when you first got there.

Experiencia fantástica: Carlos has been great helping us get settled in our new rental! He has be very quick and responsive with the maintenance requests that we have put in. Overall our experience has been great with Renters Warehouse, as their communication is just what we need.

Experiencia fantástica: Renters Warehouse has been nothing but stellar! Angelique and team find great tenants, while Samantha and team cover maintenance and anything else the tenant might need post move-in. Recently, there was water leaking from another unit into the walls of other units, including my rental, and Samantha and team got with not only the owners of each unit but with their property management teams to find a solution! I was updated the entire way and everything was extremely thorough and documented. I've had RW for several years now and that's going to continue for the foreseeable future. Absolute above and beyond service!

Experiencia fantástica: My recent real estate experience with Cassie at Renters Warehouse has been wonderful! Cassie was very professional and communicated every step of the way. I would recommend Cassie and the Renters Warehouse team to anyone looking for a new home in Hampton Roads.

Experiencia negativa: Absolutely HORRIBLE renting management. Had a huge water leak at our home for months, they sent three plumbers out who made the issue worse. my water bill was well over $2,000 over the course of 3 months!! we spoke to the water company, city of suffolk, etc. renters warehouse refused to reimburse me $1,500 saying that they “aren’t responsible for excessive utility usage”. IT WAS A HUGE WATER LEAK coming from a toilet that had a flapper installed improperly, and had no signs that it was running. Secondly, they never notified us that they’re no longer managing our property and that it was turned over to the landlord to handle. I emailed them, asking why we were never notified of this and they never bothered to email me back. Also told our landlord that they were never going to let us know of the change, or that the home is being listed for sale. Run far away from this company. Horrible people and horrible managing. All they want is your money.

Experiencia fantástica: John Creighton did a great job finding a quality tenant in just 2 days! He made showings extremely accommodating for our schedules and was quick to respond with any questions we had. Renters Warehouse has been managing our properties for several years and couldn’t be more pleased with their services.

Experiencia fantástica: The team at Renters Warehouse is very understanding, kind, compassionate and works as an open door policy company. They work with you when you're in a rut and honestly communicate. And if one isn't available, someone else will pick up where they left off. They never leave us hanging. I love that, if you don't know, just ask. Because like to ask questions when I don't understand They're flexible when it comes to meeting the tenant needs. Try Renters Warehouse! Amanda and Marie are awesome, ask for them! Tell them Glenda send ya

Experiencia fantástica: Carlos is definitely a professional landlord!! Always responsive to both my tenants and I, goes above and beyond when I'm unable to make decisions due to my location. He is super helpful and I'm so happy to have him working with our family. He's organized and gets the job done in a timely manner, less sweating on my part!

Experiencia fantástica: I'm so glad I switched property management from RE/Max prime to Renters warehouse. They have an amazing team, my house get rented out so quickly, it only took a day. And my assigned maintenance coordinator Carlos Jerez is AWESOME! he's very friendly, professional, responsive, and get maintenance request done timely. Thank you so much for taking good care of my house :).

Experiencia fantástica: Carlos from Renters Warehouse had great communication with us when we needed something fixed in our house. He sent out one of his team members, Ryan, who was absolutely wonderful. They were quick and responsive. Ryan was so kind and knowledgeable and fixed the issue without a problem. I will request to have Ryan if we ever need assistance again in the future!!

Experiencia fantástica: Cassie Parker is a hard working and knowledgeable realtor. She has always been very responsive whenever I've asked her for information from home values in my area to referring me to lenders. She is wonderful at discovering creative solutions when presented with difficult situations that arise during the home buying process. You can't go wrong with her as your realtor! Thank you for all your help, Cassie!

Experiencia fantástica: Since renting with Renters Warehouse I have had no issues with my house which has been great! But just recently I had my first problem with my refrigerator which could cause lots of problems with my food. Carlos Jerez from Renters Warehouse has been the best help I’ve experienced with renting here in Va. He has helped to resolve my issue and checking to be sure that he is doing all he can to fix it. He has been very responsive and I have appreciated all the work he has done! Thanks Carlos, definitely putting in the work to get the job done!!

Experiencia fantástica: After meeting with several property managers, i chose Sam Dickson, he is so professional and hands on. He really enjoys doing his job and is amazing at it. He helps in ways you couldn’t imagine. Thanks to Sam, i was able to move out and get my property rented out within 2-3 weeks. He takes all the stress away from you and makes the process so much easier. Thank you Sam for everything you have done for me.

Experiencia fantástica: Cassie Parker is Phenomenal!! The professionalism, responsiveness to questions and queries, and her personal attention are a credit to Renters Warehouse and their dedication to ensuring customer satisfaction! Cassie assisted my wife and I in assessing our house as a rental property, provided us with her personal contractor to complete some much needed projects, and ultimately assisted us in selling our property - all this while working through time zone difference between Virginia and Hawaii! I have complete faith, trust, and confidence in Cassie that she will get the job done, and go above and beyond any expectations from future clients! We are moving back to Virginia shortly and I will definitely call Cassie when we are ready to place our new house on the market for rental.

Experiencia fantástica: We had a AC unit issue and contacted our vendor to take a look at the issue. After many failed attempts at fixing the issues they told us to replace the unit. We asked both Carlos Jerez and Amy Delacruz to dispatch the organization's vendor. Renters Warehouse's vendor responded quickly and giving us a estimated quote and solution within 24 hours. Their vendor even found out that our unit was still under warranty even though we have been told numerous times by outside vendors that it was not. With Carlos and Amy's responsive actions they saved us a large amount of money, while ensuring our tenants are taken care of.

Experiencia fantástica: Been using renters warehouse for 2 years now on a single family home and I have been very happy with the service our renters warehouse team has given us. We are first time landlords and they made the process very smooth and helped us navigate quite a few challenges that have come along.

Experiencia fantástica: All dealings with Renters Warehouse since initial query for housing has been met with prompt responses from the Chesapeake office. Ms. Delacruz attention to detail in coordinating and follow up with the property owner for move in accommodations as well as maintenance needs has been top notch. Our anxieties of renting a house were put at ease through her professional handling. As the owner's representative we sensed our concerns were addressed as well.

Experiencia fantástica: My Maintainance Coordinator Carlos is awesome. I had an issue with my washer and dryer. The owner wanted me to pay to repair it in my first week living there which I refused so I was allowed to purchase my own and Carlos made sure to get the broken ones out ASAP and on short notice. Thank you Carlos! He also takes care of any work orders in a very timely manor.

Experiencia fantástica: Samantha McKinney from Renter’s Warehouse did an amazing job for us! She was always available for questions and kept us informed in these ever changing times during the pandemic. Samantha is very knowledgeable on all aspects of renting homes and managing properties. I would definitely recommend her to anyone looking to rent their home and manage their property.

Experiencia fantástica: We worked with Carlos Jerez (Maintenance Coordinator) when we had issues with the rental property. He was very informative, resourceful, and transparent through the process. He dedicated his full efforts to assist us and kept us updated throughout. He was very professional and we appreciate everything he did for us.