Osprey Property Management

Experiencia fantástica: I really appreciate how the team communicated and handle everything. The team are always professional quick to respond and easy to work with. It really makes me feel the property is in good hands.

Experiencia fantástica: Great company to rent your home. They were very helpful and patient with me. I love that they had a program rhino that really helped me a lot.

Experiencia fantástica: Osprey Management, Kathy, and the team are great to do business with. They are very attentive and supportive, I would 10/10 recommend them to my friends and family!

Experiencia fantástica: Osprey took over managing my property this past fall and they have been stellar. Easy communication, clear expectations, and professional services. Really pleased so far!

Experiencia fantástica: They were very prompt and courteous. They always do everything in a timely manner, always polite, and always happy with the work performed

Experiencia fantástica: We had a great four-year experience with Osprey Property Management. Renting a home that truly matched my family’s needs for four years allowed us to focus on purchasing our own home with peace of mind, and ultimately succeed.

Experiencia fantástica: As an owner, they have done a great job managing my property! From professional pictures to rental analysis and quick communication they have been awesome. Highly recommend

Experiencia fantástica: I’ve had a wonderful experience working with Kathy Flores at Osprey Property Management. From the very beginning, she has been professional, responsive, and genuinely caring. Kathy goes above and beyond to make sure tenants feel valued and supported, and it really shows in the way she handles every detail. Communication is always clear and timely, and she makes the entire process stress-free. It’s rare to find such dedication and customer service in property management—Kathy truly provides 5-star service!

Experiencia fantástica: I had a wonderful experience renting from Osprey Property Management. Communication was always clear and timely, and the entire process felt smooth and stress-free from start to finish. Cat Nicholls was especially helpful and made sure everything was handled quickly and professionally. I’d absolutely recommend Osprey to anyone looking to rent.

Experiencia negativa: I called and left a message for Kathy one day. No response. I called again another day nobody answered the phone. Went up to the company right after the call and spoke with Conner who greeted me and was extremely pleasant. He gave me the number to the office to call and said he’ll make sure someone follows up with me. So I called the number he gave me soon as I got in the car now all of a sudden Kathy wants to answer the phone. I asked about applying with an co applicant and says each applicant has to pay the application fee if they are over 18. But her tone was rude and she was trying to rush me off the phone before I can say anything else. Then says is that all I can help you with but in a very nice nasty tone. I did the application and was charged $75 for an application fee and the other do applicant had to pay another $75 to apply. There should be one fee for 2 applicants. These people are ripping folks off. So then I call back a few days later after applying asking a question and once again tone was rude and harsh. She was asking me questions in a tone like she was mad at me. As we’re talking I hear the phone ringing in the background and she hurries up and says hold on, then tells me oh we usually text we don’t talk on the phone. Really? You just put me on hold to answer the phone. She really has a nasty attitude and that made me not even want to move forward with the place I was interested in. At first I wanted to just move forward and started replying via text but I didn’t even do what was asked because I didn’t want to do business with her. Wouldn’t recommend doing any business with her. Customer service 0/10.

Experiencia fantástica: 10/10. Kathy provided phenomenal support during a crazy time.

Experiencia fantástica: Great owner experience! Highly recommended for your next property manager.

Experiencia fantástica: My experience with Osprey Property Management thus far has been very positive. Great response time to text, email, maintenance, and etc.

Experiencia fantástica: The technician was on time and was friendly! He kept us informed about what he was doing and his work was great.

Experiencia fantástica: Good company. Seamless property management with little/no drama Cheers.

Experiencia fantástica: I have been treated very well by Osprey Property Management. Ms. Kathy has been wonderful. She has provided us with helpful information and ensured we fully understood the contract. I truly appreciate the way she worked with us as we begin a new chapter for my family and me.

Experiencia fantástica: Kathy did an excellent job! She consistently took the time to ensure my property was well cared for. Her communication was always clear and effective, making the process smooth and easy.

Experiencia fantástica: moving to portsmouth has never been more thorough and professional than with Osprey, Kathy Flores and Carol R were my favorites

Experiencia fantástica: The professionals at Osprey are wonderful to work with. We previously rented our home through another company which was a nightmare. Osprey came to our rescue and have made the process a breeze!

Experiencia fantástica: I am very satisfied with my PM team at Osprey. They are very communicative, accommodating, and very helpful when it comes to questions and issues involving my property. They are great at offering second opinions and quotes from other vendors when asked. However, I always end up going with their recommendation because it ends up being more cost effective in the long run. If you are thinking about using Osprey as your property management company, I say go for it! They have competitive prices and will provide you with great service.

Experiencia fantástica: The rental and move in process was excellent with Osprey. They were all very responsive and helpful with any questions that arose.

Experiencia fantástica: Working with Kathy. She promptly returns phone calls, emails and text messages. All of our concerns have been addressed. We look forward to renting through them. We highly recommend them.

Experiencia fantástica: I've been with Osprey PM for 7 or 8 years now, and they've been the best out of the various PMs I've worked with. Always on top of everything, very easy to get ahold of, very reasonable and they keep my property rented and in good shape. I would highly recommend them without hesitation!

Experiencia fantástica: Great company! They were very fast and helpful when my water heater went out and needed to be replaced. They had it handled the same day!!

Experiencia negativa: Tours are easy to book but views are difficult. Twice, Osprey has sent me to homes with no way to conduct a self tour, and the company agent is unresponsive.

Experiencia negativa: Edit: 9/10/25 Landlord contracts are vague and leave room for interpretation. Their accounting system lacks transparency. Landlords should carefully review all statements and question the flow of funds.

Experiencia fantástica: Kathy Flores is amazing. She reaches out in a timely manner, and answer all the questions I have even If I have to ask twice. This is my first time working with a property management company. In the military it’s hard to keep track of the hard work and protection of your home. It takes a lot of work off your shoulders to know that my home is in good hands with people who have your best interest at heart. Thank you !

Experiencia fantástica: I've already recommended Osprey Property Management to several of my friends. Easily the best property management team I've ever worked with. If you're looking for a stress-free way to get your property listed and rented out in the Hampton Roads area, they've got you covered.

Experiencia fantástica: Smooth application process, clear communication and very professional team. The staff made everything smooth and stress free

Experiencia fantástica: I saw a property listed with Osprey and let me tell you. From start to finish they worked with me and helped make this one of THE BEST and most seamless moves in history!! I recommend them 10/10, 5 STARS!!! Thank you Cat, Kathy, Carol and the whole team!!

Experiencia negativa: Utilize this company only if you wish to pay them to do nothing. You will still have to manage your own property while they collect their fees. Terrible communication as well.

Experiencia negativa: Osprey Property Management was a huge disappointment. Our family home has been under their care for about 5 years and not only has the communication been poor, but the overall service of 'property management' did not meet our expectations, not even in the slightest.

Experiencia fantástica: I have worked with Osprey for two years now, and they have been great. The property portal is easy to use and customer service is always prompt and professional. They offer different levels of service that are flexible to budget and needs. 10/10. Shoutout to Kathy for being great to us!!

Experiencia fantástica: Osprey is Outstanding! As a landlord, working with them has been a seamless and stress-free experience. Their team is knowledgeable, responsive, and consistently goes above and beyond. A special thank you to Kathy Flores for her outstanding support and guidance every step of the way. Highly recommend Osprey Property Management to any landlord looking for reliable and professional service.

Experiencia fantástica: I've been working with Kathy at Osprey for over a year assisting me in renting my property. The team was quick to get tenants into my property and address any issues that either tenant or I had. I plan on using Osprey for the long term to handle my rental property.

Experiencia fantástica: Osprey management has been fantastic with managing my rental property, everything from communicating with me, the tenants, and maintenance!

Experiencia fantástica: Kathy F has been fantastic over the past few years w. our rental property, we couldn't be happier at the level of professionalism and service. Thank you guys!

Experiencia negativa: My daughter is renting from this SLUMLORD!! Her air conditioning hasn't been working since Monday. It's over 100 degrees heat index outside, she has children there. 2 of them have breathing problems. I WILL BE calling all the news channels in the morning because this is unacceptable

Experiencia fantástica: Osprey Management has given me peace of mind in helping me keep my home rented. They are very professional and provide pictures of your rental unit once a year so you can see that it is being taken care of .

Experiencia fantástica: We’ve had Osprey Property Management as our property manager for about 5 years now. From signing with them to rent out our first property to now with our second property, our experience with them has been phenomenal. They all work as a team to market and find the right tenants for our properties. They establish excellent relationship and communication with all parties involved. If you are in the hunt for a property manager that will not just meet your needs but also exceed your expectations, give Osprey a chance and you’ll not regret it.

Experiencia fantástica: Osprey Management team has been great, they made it very easy and stress free. Definitely recommend if you're in the market for a management company

Experiencia fantástica: The team at Osprey Property Management has been very easy to work with. My property needed renovations performed between tenants and the maintenance department has been very timely and transparent with facilitating the necessary work. My property was signed to a lease at my desired rate in under 3 weeks of working with Osprey.

Experiencia fantástica: I have been with Osprey Property Management for a few months now, and they have not disappointed at all with their service. They found a tenant in a matter of a few days. Great team. Also, shout out to Kathy Flores, who is great and easy to work with. Thank you, Osprey.

Experiencia fantástica: Kathy Flores has been very helpful and communicative. Every interaction with the tenants, landlord, and Osprey team is well-documented. I really appreciate having everything recorded—just in case things go sideways. This will be our second year with them, and I highly recommend their services if you're looking for a reliable property management company.

Experiencia fantástica: Easy to work with on behalf of my client! They were responsive about my applications questions for my client and got here taken care of!

Experiencia fantástica: Love this property management always available for their tenants and professional at all times. Services needed are responded to in a timely manner with great communication of next steps.

Experiencia negativa: Absolutely hate living where I live , I needed somewhere for my son quick and I wish I would have did my research before I came . the management sucks. They charge you for everything !! Make sure you really read the lease cause I didn’t and after seeing all the negative reviews I see they try to take your whole deposit which I’m not looking forward too cause I’m already a single mom and these people don’t care they just want money . I will use my 100k platform to let people know about this company if they do me wrong like they did all these other people cause god don’t like ugly ! & nothing ever works on the property they put on the lease they gotta charge for carpet cleaning but don’t even keep the hallway clean?? Lights never work , almost fell with my 5 month old son in the middle of the night because the light was broke ( lawsuit) after telling them 5 days ago it was broke then a week later it’s broke again . If yall going up charge for every thing atleast keep it up to par. Im counting the days for my lease to be up and if im overcharged for anything we will be going to court .

Experiencia fantástica: As a real estate agent, the transaction with getting my client into a rental property was very smooth and they were very communicative and responsive!

Experiencia negativa: Do not rent from them. They will rip you off at every turn. There is a $70 application fee per person. Whatever monthly rent they quote you will be inflated with tons of extra fees. There was $106 move in charge. $200 tenet start up fee. $25 pet screening charge per pet. $20 a month for an air filter. $12 a month for insurance. They force you to use their own overpriced cleaners when you move out. $783 to clean a 2 bedroom apartment! They charged us $102 for a missing light bulb in the ceiling fan and batteries in the thermostat. We moved into the unit in October not realizing the AC unit was not working. Also, there was black mold around the unit and throughout the unit. It took over a month just to get them in to clean up the black mold. Every issue we had in the unit required multiple messages to get someone out to address it. Many messages were just ignored. We had 4 cats and were told when we moved in, the cats were allowed with an extra pet rent per month. We later spoke to owners of other units (as it was a condo) and found out the cat limit was 2 per the HOA. So, at any time we might have been kicked out of our unit because the property management lied to us.

Experiencia negativa: worst place ever, I do believe you have to LOOK a certain way to have respect from CAT. So please believe some of these reviews. My first day moving in they gave me the WRONG keys, then was told by Cat " girl your lucky i was still in town I was about to leave" like seriously? As well them putting a lock box on my door without my permission because the owner wanted to sell. Please just be mindful if you all decide to move with these folks , but if you dont look like my on the brown side you'll probably be treated differently. and before I receive a comment back saying Im just being rude , I have emails KEPT and videos KEPT and that sweet ole greeting I got when I got the WRONG set of keys .

Experiencia fantástica: Kathy and her team at Osprey are absolutely amazing. As an Active Duty service member stationed across the country, I can count on Kathy to make things right and take care of OUR tenants!!

Experiencia negativa: I would avoid renting from this property management company at all costs. They are set up to cater to their owners, at the expense of a positive experience for their renters. When I first read the lease, I hesitated to sign because it was the least renter friendly one I had ever read. They spell out in the lease that they will take a ton of your money for cleaning and other bullshit. I was hoping, as had been my experience in the past, that most of that was in there to guard against problem renters, and as long as we didn’t trash the place we wouldn’t be subject to most of it. I was wrong. They nickel and dimed us the entire time. 25 bucks a month for the “convenience” of having hvac filters sent every month. 500$ worth of carpet cleaning every year you are in there. 250$ to send out a plumber for something I could have fixed myself but it was “our fault”. Showing up every 6 months and demanding to be let in every room of your rental to take pictures was incredibly invasive. I have never in 15 years of renting not had a full security deposit returned to me, and they took almost all of mine. These people are out to squeeze as much extra money out of you as they possibly can. Read that lease carefully before you sign, and know that they will charge you for every little thing they say they will and then some.

Experiencia fantástica: They took care of all the upkeep and rented my place superfast!! So happy with Osprey Property Management!!! Kathy is very professional and friendly and is always on hand to take your calls and answer any questions!! I 110% would recommend Kathy and the Osprey Property Management team!!!!!!

Experiencia fantástica: From an owner perspective, the staff at Osprey is communicative and responsive to both myself and my tenants. I highly recommend them.

Experiencia fantástica: Kathy and her team have been amazing during my moving process thus far, they have promptly answered any questions that may have arised, and assured me they are here with me every step of the way!

Experiencia fantástica: I have just started my relationship with Osprey Property Management, but I have been impressed with them. They have made renting my house very easy and have walked me through the process. I would recommend Osprey to anyone looking for a good PM company.

Experiencia fantástica: Osprey is the best when it comes to taking care of items that come up for landlords. They drove to my property in Suffolk, from Virginia Beach, to handle an issue that may have prevented me from renting my property out to my tenant. I would highly recommend Osprey as a property management company.

Experiencia fantástica: This is the most incredible team of professionals I have encountered. They are meticulous, responsive, and an absolute pleasure to deal with at all moments. Trust one of your most important financial and emotional decisions to them.

Experiencia fantástica: So far my experience has been great! The team has been very helpful and gets back to me within 5-10 minutes!

Experiencia fantástica: I began working with Kathy and the Osprey team a few years ago after a wretched experience with my previous management company. The thing that makes Osprey elite is their staff that actually cares about the property, the tenants, and the owners. I have always received prompt communication which is so valuable when you’re not in the local area. I wish I had saved myself time and stress and always been with Osprey. They frequently check the property which sets owners at ease. Their maintenance team always sends quotes quickly and makes it easy to understand what is needed. Thanks for a stellar job and looking forward to a great future with Osprey.

Experiencia fantástica: Since Osprey Property Management took over managing our rental property, we have found them great with communication, easy to work with, and they utilize IT systems that make owner responsibilities (work order approvals, review of work, tax documents, etc.) efficient.

Experiencia negativa: I would like to start by saying the reviews on Yelp are more accurate for this company. My experience with Osprey has been one of the worse experiences from their lack of transparency, to lack of organization and the general screening process for tenants. I would highly recommend doing research before signing a contract with Osprey. While the team tried to rectify a situation that should have never occurred, they had every excuse under the moon for why it happened and took no ownership. The 10% fee is industry standard, however I feel was a waste of my money for the service I received. I specifically put I wanted one dog in my home and ended up with tenants with 2 dogs and one rabbit and in the end the second dog didn’t need to be disclosed because it was an “emotional support animal”, which is a law that they produced for me weeks after the issue was discovered. The company charges the tenants a $199 “Pet fee” that is retained by the company and when I asked what the fee was for and why the tenants were charged the response was to run a background check on the animals. Well this was a complete joke, as I still ended up with more than the approved amount of animals, destroyed carpet and a home that now has subfloor damage from urine stains. So I would question the type of “background” check and validity it holds other than just a way to get more money. I would also like to point out to new potential customers make sure you read over your contract very closely line by line and ask for an itemized copy of the fees they charge for a new renter set up, as they tacked on a $100 fee to “test” smoke detectors and that comes with the caveat that these smoke detectors were battery operated in the home and also tested before move out, as I was told by the individual whom sold the contract to me they needed to be. Also they will try to send their contractor out and ofcourse the fees they charge are 5 to 10 times the cost of industry standards. Make sure should you use this company, you ensure you get a clause in your contract that they need to contact you for anything over $50 or they will charge you substantial fees. Now these are just a few things that stand out based on my experience, however now that I am out of the contract with Osprey the biggest red flag has occurred. My tenants were out of the house later than my signed contract with Osprey, while I am glad to no longer have to deal with the incompetent staff I find it odd that because the contract ends early they have made it my responsibility to manage the security deposit and communicating with the tenants. This seems to me like Osprey just completely dropping the ball for not only me their customer, but also the tenant. Please ensure you also do not let your tenants utilize their “Move out” cleaners or Carpet shampoo services as this will be REZ contracting and they will leave the house a complete disaster and charge the tenants double the fees. Another missed communication, as Osprey told me I needed to schedule these services, only to be told the tenants utilized their services and did it… for the low cost of well over $650 for both. I would like to mention that I had a move out clean and carpet cleaning scheduled with A+ rated companies on BBB for $400 total. Buyer beware and do your research.

Experiencia fantástica: As a real estate agent, Osprey Property Management was great to work with. I was easily able to show my client the property and my clients had no issues when applying for the property. Great team work!

Experiencia negativa: My daughter have a car accident on February 2024 now she have a brain injury. Now I when to the company for help to rent and management my house, this was the biggest mistake I make in my life. Why this company keep telling me something need to fix so they can take my money. They didn't fix anything all lies,in my time of need this company don't care about any one but then self. To all my young black family please keep away from this company.i tell you to repair the window , the first month rent your company take the money the second so don't go there .the company need to stop take people money. I tell you I don't need your service so why I need to pay 8 month went I only have 5 more months in the contract. I wish I read before I when to the company.

Experiencia fantástica: I’m very happy with them! The whole process from applying to move in was smooth and an easy process. And sending in work orders is a breeze and the workers are helpful. I’d recommend using them for finding a home for you or your family!

Experiencia fantástica: Kathy and her team do an amazing job managing my property. I’m always kept up to date on any issues or new and they handle all issues quickly.

Experiencia negativa: I was their loyal customer as a tenant during 3 years. Unfortunately, after “move out inspection”, they charged me for the things (by saying cracked outlet, or loose towel rack) I haven’t caused and cut my deposit. They can’t even come up with the photos/proofs of those from move in inspection. They just rejected my dispute even I could offer the photos. More over, after their dispute procedure, they say that : “their answer is the last decision and can not be arguable”. Who does decide this? Which law decides that you have the right to say the final word? Why do you make people pay more with their deposits? Why did you charge me to pay $342 for carpet cleaning while I could do that for around $150 with other companies? I’m not after money, that’s fine. But this behavior of yours is not professional at all and puts people in funny positions. Absolutely I do not recommend and spreading word among my colleagues in the community. Not good Osprey PM, not good…

Experiencia negativa: If I could give a rating of zero stars, I would. This property mgmt company is extremely unprofessional. We put in an application for a listed property, $150 in fees, with the belief as stated on the application, we would receive a decision in 48-72 hours. Over a week passed with multiple phone calls, most unanswered, and when we did, there was a simple response of “we’re waiting for a decision from the owner”. No sense of urgency to resolve the matter when obviously moving is a person’s livelihood. There seems to be an over collection of fees and applications, with a bit of discrimination in the application process here. And we have chosen to report them accordingly.

Experiencia negativa: The worst. We have one property with them, seems like they like to collect the money but do very little. Lack of communication or care in general unless we reach out to them with questions first. (Edit) Property is under my husband's name. We are valid customers. Also, the previous account manager failed to ship our remaining properties worth about $300 and the subsequent account manager also failed to follow up on this despite our constant request to do so. Interesting how fast they replied to a Google review but failed to communicate as effectively via email/phone.

Experiencia fantástica: Wonderful Experience! Kathy Flores and her team were lovely! Very professional and informative throughout the entire process. They provided top their customer satisfaction. We would highly recommend Kathy! :)

Experiencia fantástica: Excellent Experience! Working with Osprey Property Management has been truly outstanding. Kathy Flores and her team were incredibly professional, helpful, and informative at every stage of the process. They took care of all the details, such as setting up electricity and water services, and kept us updated at all times. Their commitment to customer satisfaction clearly reflects the quality of service they provide. I highly recommend them!

Experiencia fantástica: I loved working with Kathy. She was very helpful and did everything she could do to help. There service and communication was exceptional

Experiencia fantástica: My experience was seamless! The process was made simple and easy; this was the most professional experience I’ve ever had renting a property. And the property itself is very well-kept.

Experiencia fantástica: We originally went with a different management company not mowing much about the business, after a horrible experience we tried Osprey, and have been very relaxed. They manage the property well, keep on top of things, and keep us up to date if we have questions. It has been a much better experience since we switched, and now we can rest easy knowing our property is taken care of. Even the small steps like making sure the A/C filters are switched keeping our investment safer.

Experiencia fantástica: Kathy was great every step of the way ! She made my dream come true :) I couldn’t have asked for anyone better to help us thru this process !

Experiencia fantástica: Kathy Flores was amazing. Very helpful with the transition. Promptly returned calls and texts. I appreciated her attention to time and detail.

Experiencia fantástica: I got my first renter in less than 30 days with Osprey! First time using a property management and the staff absolutely made every proecess seemless and professional. As a Navy veteran, I highly recommend to anyone.

Experiencia fantástica: Kathy was very helpful through the process of leasing our home. Easy to reach and very responsive to questions. Highly recommend.

Experiencia fantástica: My husband and I had the hardest time finding a home to rent. My step daughter gave me Ryan's phone no. After living in a horrible hotel for 4 mons. Ryan had helped us find exactly what we were looking to. I could ride by a place, text Ryan and within a day or two he'd get us in to see it. Thankfully next week we get our keys. If interest rates ever drop, Ryan will be the man we will call. This man is worth calling, I promise you!!

Experiencia fantástica: Kathy and her team were incredible! They were incredibly flexible, scheduling viewings after hours to work around our busy schedules. They were also incredibly patient, listening carefully to our needs and answering all our questions. Thanks to their attentiveness, they found the perfect property for our son! We truly appreciate Kathy and her team for going the extra mile and making this whole experience stress-free and enjoyable.

Experiencia fantástica: Kathy was such a great help and helping me find a home. I will highly recommend her to family and friends to be the one to call on. I appreciate everything that she did. To make sure that The moving process was positive. thanks a lot, Kathy

Experiencia fantástica: I met with RuthAnn well over a year ago who explained the rental process for my property. When I ready, I reached back out and Osprey Property Management has been great on communication, professionalism and following through on everything discussed. Kathy Flores has been amazing on answering questions through email(even on weekends) and answers the phone immediately when I have the urgent need to ask a quick question. She has helped and guided me through the process. Osprey rented my property out in under 30 days and I am really satisfied in this new venture. In this day and age you want a process that seems daunting to be easy and convenient, and, so far that has been my experience the past several months. Thank you!

Experiencia fantástica: We just signed a lease with Osprey and they are very detail oriented. Prior to being their tenant, we stumbled upon the house during our last day in Virginia Beach (house hunting) and they swiftly let us see the property in person. They responded quickly to any questions my husband and I had on our way back to San Diego and decided that their service and our needs in the specific property was met. My anxiousness of finding a place with excellent school rating and neighborhood in this competitive rental market was eased especially we have an infant and a teenager who plays softball.

Experiencia negativa: My wife and I moved out in February and have STILL NOT received our security deposit back. They claimed it was mailed to the address we just moved out of, which is weird to say the least. Then they said it was forwarded to our new address. It is now MAY 9th and we have received nothing. My wife last spoke to Cat Nicholls on Aprill 15th and texted her again Monday of this week. And she has not responded. I was trying to give them the benefit of the doubt, but it looks like we'll be going to small claims court of I don't hear back soon.

Experiencia fantástica: Osprey Property Management has done an outstanding job managing my property and communicating with me regarding issues that may need to be addressed at the property. I am very pleased, how the management group keep me updated with any changes and respond back to me in a timely manner. Osprey has really made it simple for me to own and to keep up this property with a very little headache which means a lot to me!

Experiencia fantástica: Osprey Management Company has been managing my property in Norfolk for the past year, as I live out of state. You never really know how a business relationship is going to work out and I can say with 100% confidence that Karla, Trudy & Ruthann have exceeded my expectations. Any work order that was placed by my tenant was addressed immediately by Karla. She was outstanding at providing thorough communication from start to finish and making sure any issue was resolved in a timely manner. I truly appreciate their work ethic and commitment to doing their job well. It is a rarity to find. Keep doing what you’re doing!

Experiencia fantástica: Osprey PM, helped me a lot in renting my property. I really have no clue with the process, but they walk me through the process smoothly. They also make sure that the tenant get what they want and the home owners get the best tenant possible. I recommend them to everyone.

Experiencia fantástica: Kathy is simply the best property manager that I have dealt with in Virginia Beach in my whole experience from moving here from NY. She has a patience of a saint and explain the process throughly. She is truly a superb asset to her company.

Experiencia fantástica: Osprey Property Management has gone above and beyond to provide excellent service to us as first-time landlords. We are extremely pleased with the work they are doing, and look forward to continuing a partnership with them for many years!

Experiencia fantástica: This company is absolutely amazing. We have to give a HUGE SHOUTOUT to Kathy. From the first call we made, She answered all of our questions without hesitation and was always so kind and helpful. Had our place on the market and was being viewed two days later and lease signed instantly. This is a wonderful company to trust . This is our first time renting our home and they really gave us peace of mind during this whole process. Thank you for all your help Kathy !!!

Experiencia fantástica: Osprey has been such a great find! Our realtor recommended this group and they did not disappoint. They found a tenant within 30 days of listing the home and worked with us to find a great price. They are very knowledgeable when it comes to the details of what to do to rent your home and they have multiple programs that will fit your needs. They handle everything and take the stress off of you as the owner. We are very happy so far. Shout out to Kathy! She is phenomenal!

Experiencia positiva: The staff was courteous. However, after applying and waiting 7 days for approval, then signing our lease and paying a deposit and then acquiring renters insurance, a few days prior to move in, we were notified via email that Osprey decided to terminate their relationship with the owner so we had to start over again and begin the refunding process. Hopefully, this is not a common occurrence. They did offer any of their properties, but none suited our needs. We did find another property, and there are no hard feelings. I'm just sharing the truth.

Experiencia fantástica: So far so good! I’m a new tenant for Osprey property management and cannot rave enough as to how simplistic the process has been. Kathy Flores has been absolutely amazing staying patient and answering any questions I’ve had along the way before aswell as after signing my lease. Excited to get my keys and settle into the place my family and I are lucky enough to call our home and look forward to continued business with them. Obviously haven’t had a ton of time experience with things having to get fixed or anything if that nature but do feel comfortable in knowing that if it’s anything like the beginning stages that my family and I are well taken care of!

Experiencia negativa: I swear all these 5 star reviews are fake, we started renting a townhouse through this company back around October 2023. In the short time we've been here we have had multiple issues with the property, some examples include the upstairs toilet was wobbly and leaked when it wobbled, the washing machine water spigot leaked when we have to turn it on an do laundry, our oven stopped working and is cooking any food we've put in there 200 degrees higher than what it's set at, we've had water backup in our downstairs toilet like the 2nd or 3rd week we moved in. We have put in a work order for each of these but each work order came with its own set of issues. The wobbly toilet upstairs they had a guy come out and do a cheap fix and stated he need to speak to the landlord about actually fixing it the toilet (Never heard anything about it after that, still cheaply and temporarily fixed). The washing machine spigot they sent out someone 3-4 times before it was finally fixed, they had to tear into the drywall and replace the pipes but they initially came out twice just to look at it and said they needed permission for the landlord (it took 3-4 weeks to finally be fixed). There was a work order put in to repair the chimney before we moved in and when they finally came out to repair it they left all the debris in our back yard and we had to call and raise hell about for them to come back out and clean up and they didn't even clean it all up. Lastly the current issue is our oven isn't working properly, we had someone come out and say it needed a part, they ordered it, he came back to install it for it not to fix the problem. Now Osprey is sending out a different company just to look at it again, they came out yesterday when no one is home and I rescheduled it for today, and they never showed up. Mind you me and my roommates have to take off work for someone to be here when they fix something but this is the 3rd or 4th time they said they were coming at a certain time and never showed up. Osprey seems to hire cheap companies to fix things, and when we try to call Opsrey acts like they care but the service reflects otherwise. This property is so mis managed, and if you made it this far do not buy any property through this company. This property was not taken care off before we moved in and we have to deal with the consequences for $1850 a month. (Edit) we are now currently dealing with an emergency water leak in our ceiling dripping at a steady pace, we contacted there emergency line and waited about 40 some minutes just to be told that they can't find a technician to come out and repair the leak till maybe the morning. It is currently 11:24pm. We texted the girl back that setup the emergency request and asked if there is anything we can do to maybe slow the leak just so we don't have to worry about our laundry room flooding over night and all we got back is crickets from her. We have had to deal with about 2 major maintenance request per month since we moved in October, it's the end of February and we still get poor communication and there responses to us are passive aggressive to almost all responses.

Experiencia fantástica: We have been working with Kathy and she’s been so incredibly helpful! She’s never hard to reach and always answers our questions! Very very kind and knowledgeable. I would definitely recommend.

Experiencia fantástica: We chose to work with Osprey Property Management after deciding to list our home for rent in Virginia Beach. They were professional, polite, thorough, and had the best benefits of any property management companies in the area. Our agent Kathy had our online portal up within days and had our property rented at our desired price point within a two weeks. Very happy we chose to go with Osprey, and highly recommend them to anybody interested in renting their home in the future.

Experiencia fantástica: Kathy Flores and the management team were great! Everything went absolutely smooth and quick. Communication was great. Being in the military for over 21 years this has been the smoothest transition I have had in the Hampton roads area. I highly recommend this company!!

Experiencia fantástica: Kathy was amazing the application process was fast and easy and any questions I had she was there to answer them and it was never hard to contact her. My family and I really appreciate her.

Experiencia fantástica: I had an amazing experience with Kathy, the whole process was quick and easy. She is efficient, quick and professional. She is very outstanding in her communication regarding the property.

Experiencia fantástica: There automated system has been a wonderful experience. I was able to go back a read what we have previously discussed. Kathy has been amazing to work with during this process.