Liberty Management, Inc.

Experiencia fantástica: The Liberty Management has been fantastic to work with. From the initial tour to signing the lease, everything was straightforward and stress-free. The team is friendly, knowledgeable, and always willing to help.

Experiencia fantástica: Best property management I’ve experienced; especially Patty Gonzales

Experiencia positiva: This property management company is a mixed bag. I would give them a 3.5 if I could. Pros: The property was really nice and well-maintained. I never had issues getting repairs approved and scheduled. The communication was fairly prompt and easy during the move-in and move-out process. Cons: They didn't give us a move-out inspection, and we were charged for a broken cabinet that happened after we moved out of the property. That's partially on us since we didn't take any pictures, but make sure you take plenty of pictures during your move-out! Maintenance was easy to request and was completed eventually, but sometimes we waited for literally weeks to have someone come out to fix issues. Overall, a decent experience, and I wouldn't necessarily warn anyone away from this company as a tenant, just make sure you document your move-out!

Experiencia fantástica: Patty Gonzales and the Liberty Management staff have always responded to my concerns quickly and have let me know of problems at my property.

Experiencia fantástica: This management has been AMAZING so far , the move in was so smooth !!Shout out to Melanie and Ammari!!

Experiencia fantástica: I have two rental properties managed by Liberty Management, and I’ve had a great experience with them. Our property manager, Vincent, has been extremely helpful, easy to contact, and always responds to any requests very quickly. He is professional, responsive, and makes managing rental properties stress-free. I highly recommend Liberty Management and appreciate the excellent service Vincent provides.

Experiencia negativa: I scheduled a tour to view one of their vacant properties and received a confirmation email. On the morning of the appointment, I received another email asking me to confirm the tour, but when I attempted to do so, it had already been canceled. The email stated, “Contact us if you have any questions.” Yet, I have been unable to reach anyone by phone or email regarding the issue or the possibility of viewing the property I’m interested in. I'll be taking my business somewhere else. Response: Thank you for your response; however, it would have been nice to receive a phone call or a response to my email before responding to a review. I did indeed make some time changes; however, I rescheduled the last appointment the day before, but never received a confirmation from your system. I also verified that the change had been made for 10:20A by checking the previous email for the original time, but still no instructions. Only when I haven't heard anything is when I've made changes the morning of for the same time slot. This review is based off my recent experience, maybe prospective tenants might have a better expereience.

Experiencia negativa: Liberty management in regards to property management comes off as very reputable, it asks for properties to be handed over in immaculant condition in regards to home owners looking to rent out property. After researching company, I noticed that they all seem to be a part of a group of realtors from the local San Antonio area, so they will look out for each other and could care less about the client in my humble opinion. Therefore, if you must take or seek legal services such as mediation, try to choose someone not in the real estate department. They will of course try to keep it in house, in what will benefit them. If you are a member of the military, I suggest filing grievance with housing section on military installation to see if any assistance is available. Then final recourse, if allowed, is to seek out an attorney because you better believe they have them. The way it worked for me is that you work with what seems to be a couple (spouses) real estate agents whom do all the transactions at the beginning of the rental process, then it gets passed over to one of the property managers in my case some unprofessional guy, this is the point where the issues begin but seem to never end. The guy never answers and when he returns calls if he ever does, comes off as if your bothering him to do his work. Upon the process of taking posession of my property, I noticed dog damage i.e. chewing on wooden pickets within the patio area and the cement fiber board on the house, to what he replied was normal wear and tear (really now)? I then noticed trash in yard, to which he replied that there was none, so I sent pictures, then the genius stated, wow that's alot of trash; his solution to me was for me to pick up trash and I'd be compensated, to which I replied, NO. I also noticed other damage, really to much to list here; I have not even seen the inside yet, so I am terrified at this point. Among other things he states it is upon the homeowner to repair damage that any normal person can see is not wear/tear and I agree some things are definitly on owner (normal/real wear & tear), he is quick to point out that judges seem to take the tenants side in any type of legal litigation in an effort to try to coerce a owner and the list goes on. Make sure to check recent reviews, when you check, click on newest so you can see the most up to date information and notice how Liberty is slowly but surely losing stars and if you read through some of the one star reviews, you'll see rudeness mentioned in quite a few, most in a negative fasion. When I looked up Liberty a year ago they had 5 stars, now 4 1/2 and I think rating wil keep going down. In my opinion they are just in it for the money, which is fine, since after all it is a business. However, they must not forget who the customer is, we hired you all not the other way around. If you read some comments from the employee's in reponse to customer reviews, it's mentioned that they fired homeowners/clients, seems like some employee's did not get a proper lesson in business fundamentals and this paints a picture of a toxic business model. The property manager I was assigned, is totally incompetent, rude and lazy amongst other things from my point of view and I believe he is the one that replied to many reviews. The real estate agents at the begining of the process also play a big part in this very shady business model by pretty much pushing all responsibility over to the property managers. Basically, it is a way of keeping there hands clean and leaving the dirty work to the property managers, in a very unorganized type of business model, just my two cents. I bet this company will continue to lose credibility due to hiring people such as the one's mentioned in this review and the unethical business tactics they use. Please do yourself a favor and seek business elsewhere, I have before/after pictures of property and may post for all to see in case proof is needed, since pictures speak louder than words after all. (This is my opinion, as stated above)!!

Experiencia fantástica: Such an easy and awesome experience working with Liberty. They made my transition from Phoenix to San Antonio so simple and stress free! They help setting up utilities so you don’t have to, their staff is so kind and knowledgeable, the viewing was amazing, I’m so glad I was able to become a part of the Liberty family and I hope to remain here for a long time!!!

Experiencia fantástica: Used Liberty Mgt. for 12 years and in that time was never dissatisfied with their service. The very, very few times I had a problem was immediately addressed by the company and resolved. I am rather sad to say goodbye to them as I no longer have any properties for them to manage.

Experiencia fantástica: Very professional. Great communication. Lots of experience and it shows. Mark Fee was very helpful and made everything go smoothly.

Experiencia negativa: Took a month for our ac to be repaired in August. Leading to the house to be uninhabitable for that time. Edit. Your response is inaccurate and dismissive. My review is not misleading—clarifying that it was a window unit that took a month to replace only reinforces the issue, it does not excuse it. The delay was not due to a “family preference” but rather a good-faith courtesy suggestion to save the property owner money long-term, given that these window units have a short lifespan and limited warranty. We have already gone through multiple replacements in just the last few years. That courtesy suggestion should not have caused a three-week delay. A responsible management company would have proceeded with the original plan once no resolution came within a week and, at minimum, offered a temporary solution in the meantime. Nothing was insisted upon you and if were to have know it would’ve taken more than a day to pursue that alternative course of action we would’ve just defaulted to the standard procedure. We have no preference for what the cool air blows out of. During this delay, my personal and work space was uninhabitable, with temperatures exceeding 95 degrees throughout the day. This is not the first time, either—when the central AC failed in the main house two summers ago, it took over two weeks to repair and resulted in damage to my personal property due to the heat. Instead of taking accountability and asking what you could have done better when faced with a bad review, you chose to argue semantics and pressure me about changing it. Given that your other low reviews also come from renters, it’s clear this lack of urgency and empathy for tenants is not an isolated case.

Experiencia negativa: Do not rent from this company they will charge you for every dime that you have. When moving out they will charge you for every little thing and make the most expensive charges for the fixes and they lie about everything! We were told not to fix regular holes in the wall examples like TV and picture frames. They took our entire deposit.

Experiencia fantástica: We will be completing a year of rental with Liberty and we are pleased especially with Patty Gonzales as she follows up with requests or with any questions we have. Thanks again to the team of Liberty Management along with Amari and Melanie.

Experiencia fantástica: Liberty Management made my transition across the country much less stressful with their prompt responses (via text) and user-friendly site.. They also helped me locate local service providers for my utilities, trash, internet, mail. I haven’t rented in years and so this was a new experience for me as I remember having to locate all of my various service providers. Liberty Management showed high quality service, and I would highly recommend them.

Experiencia fantástica: The experience with Liberty is the best interaction all around. The team is professional, helpful, and quick to respond. They make everything easy and stress free. Highly recommend!

Experiencia fantástica: Had a positive experience renting with Liberty for about 3 years. They were always responsive and helpful with any issues that arose.

Experiencia fantástica: The staff at Liberty Management were very helpful throughout my rental experience. They made the process of renting so easy and immediately attended to my needs. I highly recommend Liberty Management.

Experiencia negativa: disastrous first call, spoke to this guy called Marc who called after I put in a request for consultation, who is a broker. As a owner who giving the company business I expect confident and persuasive people talking to me not people who think of my property as one of many and is ready to straight out say this is not not going to work when brought to the negotiation table. If this is the attitude even before signing the contract I can only imagine how horrible the experience would've been after getting into an agreement. Stay away especially if the broker is Marc.

Experiencia fantástica: We were a tenant for just one lease term. While the rental property's pre-move in condition was not great (including major as well as small broken appliances, etc.), they always responded to maintenance requests with timely manner and fixed most of the things that needed fixing to make the house livable and comfortable. Professional as well as reliable. They sent us gift cards over Xmas as well. One of the best property management we've been tenants of. Thank you!

Experiencia fantástica: ⭐️⭐️⭐️⭐️⭐️ Liberty Management was amazing to work with. They really listened, cared about what we needed, and made the whole process way less stressful than we expected. We felt like we had someone in our corner the entire time. So grateful!

Experiencia fantástica: Had a great experience speaking with the team. Communication was fast and the process was simple! I typically don’t rent from management companies but I had a great experience with Liberty Management!

Experiencia fantástica: We moved into one of Liberty’s properties recently and the experience was great! Very smooth process, all of our questions were answered in a timely manner, and the application process wasn’t difficult at all. Shout out to Ammari for answering a million questions for us!! She never forgot about following up with answers and dug deep to find us info! Also shout out to Patty, we’ve submitted several maintenance requests and all of them have been resolved in less than 2-3 days and I really appreciate the fast response and action!

Experiencia fantástica: We had a great experience from start to finish while moving into our rental home and the process was simple. The repairs that needed to be completed upon moving in were completed by professionals and done at a reasonable time. Overall we are happy with Liberty Management for their attentiveness and service.

Experiencia positiva: Liberty management did a good job on communicating once we got started we appreciate them helping us out to get settled on our rent property, would recommend them

Experiencia negativa: Notice so many of these good reviews are from homeowners not the renters. If you're looking to rent do not use Liberty. Constant rudeness, abusive rules that only benefit them. They like to threaten renters with non dispargment clauses they included in leases that they try to enforce with legal action, meaning renters can't talk bad about them or risk getting sued. Abusive move out fees, you will NEVER get your deposit back even if house left in better condition than when moved in. Inspections all the time and will charge you for violations with pictures that they post on the internet for anyone to see. Stay away! Reply to owner: Are you claiming you did not have a non dispargment clause in my contract? When I moved out and left a bad review your lawyer contacted me, pointed out the clause in your contract and forced me to remove it or face a lawsuit! Furthermore you charged me for some old green carpet that was obviously dated from 80s or 90s. I had filled out a move in checklist with many damages existing before i moved in noting how old and tattered it was in multiple spots... How convenient that you "lost" the checklist and expected me to provide a copy to prove it. Grimy! Crazy high costs involved that they pass on to renters to keep all deposit. We lived there for what?... 5 or 6 years, always paid on time and you treated us like garbage when we moved out. You did indeed take photos and post them on the internet. You came for your inspection, took pictures of everything in our house and posted them online to rent the place. You put a lockbox on our door so the realtors had access to show the house while we're still living there. I had to throw a fit so youd move the lockbox off the ftont door and onto the hose bib. Wife and I work so you did multiple showings with minimal notice and couple times neither of us were able to be there to watch our belongings. This guy trying to sugarcoat his bad habits with tenants... well you burned this bridge long ago when you threatened a lawsuit over a review. I remembered and left this review now that should've been posted in 2016.

Experiencia negativa: This is the worst management company! They do not communicate, do repairs without consenting us on things in the contract that we are not required to repair that were in total above the owner repair reserve and I know that were in perfect working order as they had been repaired less than a month from us leaving the property. Then they told us the tenants had resigned the contract for a year and they hadn't! So we were unexpectedly paying the full mortgage payment! Avoid!!!

Experiencia fantástica: I’ve had a great experience with Liberty Management and all the staff Vincent, Ammari and Melanie. They are very professional, responsive, and always address concerns in a timely manner. Their attention to detail and commitment to tenant satisfaction make them an excellent property manager. Highly recommended!

Experiencia negativa: I am extremely disappointed with my recent experience with Liberty Management. During my last interaction with them, I was spoken to in a condescending manner and felt gaslighted. According to the move-out statement, we were charged $320 for paint touch-ups, which included wall paint touch-ups. While I fully acknowledge the oil stains in the pantry and take responsibility for those, the charge for wall paint touch-ups should not have applied. I had specifically followed their move-out instructions, which stated not to touch up or spackle the walls. Despite providing evidence of this, they refused to remove the charge and continued to insist that I was responsible for it. Additionally, communication with Vincent was incredibly difficult throughout our lease, and my final interaction with him was very negative. I am deeply disappointed with the way this company operates and am sharing this review as a warning to current and future renters and homeowners. Be sure to clarify everything in writing and be cautious when dealing with Liberty Management.

Experiencia fantástica: I was nervous about dealing with a management company as I’m used to dealing directly with a landlord when renting. Its a little more expensive with the fees but I have had such a great experience using Liberty management! Worth every penny and it’s nice knowing you can’t get stuck with a bad landlord. Communication has been awesome and usually responds quick. The fence needed to be fixed as we were moving in and they handled all the scheduling and got it fixed within days. (Was not their fault it was damaged) Their online portal is awesome and has everything you need from paying rent, lease information, reporting repairs, etc. They do require you having your pets go through an online pet screening but don’t let that scare you off. Most places require it now and it’s simple to set up. Definitely recommend!

Experiencia fantástica: We’ve been with Liberty Mgmt starting our 6th year and we would like to thank Patty Gonzalez who is our rep . She has always done right by us. Been very helpful, and accommodating and always very professional! Thank you Patty!

Experiencia fantástica: Liberty Managment is hands down the best, I've experienced in the last 15years of renting, Mr Patrick Casey adds a personal touch by meeting with the tenant and showing the home,Thank you sir this adds a personal touch and a better feel for the type of renter your company wants, We were impress with The AWESOME Communication from the Leasing Manager (Ammari Ortega) with the application info, and utility assistant info, also equally impressed with the quick turnaround time from the Maintenance Manager (Patty Gonzalez) on the move in repairs before and after move in . To top it off This Team made our transition into the home over the holiday weekend seamless, when most places would say they are closed. Thank you Liberty Management Team you All are # 1 at This. THANKS FOR ALL YOU DO RHIMMINGTON/SUZANNE WALKER

Experiencia fantástica: Ms Pattie Gonzalez, was very very helpful and honest. I truly enjoyed her service and help when I needed it. For me she is great at what she does for this company, I want to say Thank you Ms Pattie Gonzalez Lisa J

Experiencia fantástica: Liberty Management is a great property management company. We have been renting from them for 3 years and this is our third property since 2021. They're always prompt in responding to maintenance requests. We look forward to the advantage of their buyer's program for owning our own home in the future.

Experiencia negativa: If I could choose "0", I would. This is a warning to future tenants. The staff is consistently rude, dismissive and unprofessional. I have been a tenant for 3 years. Payments are timely and the home is well maintained. The AC has broken 6 times- almost 2 times/year- during the hottest months of the year. During one such event, the house did not have AC for several days. They had 2 separate companies evaluate the problem and chose the one that would take the longest. I am in a home with children and it is unconscionable to allow almost a week to pass before remedying the situation. The temp in the house was >90 degrees. There was little communication, no sympathy and no effort to make amends for allowing this to happen. Bottom line: Beware as a tenant if you will be moving into a property managed by this company. Consider continuing your search elsewhere. I would never use them again as a tenant or property owner.

Experiencia fantástica: Patty Gonzales was a pleasure to work with at every step of the way. Between her and the property owners, I had a great experience renting with Liberty. The care Patty provided along with quick responses to questions and issues were unrivaled. If you rent, you should do it with Patty and Liberty.

Experiencia fantástica: So far I have been impressed with the service we have received in the month we’ve been here. Application and processing was seamless, so was the move in. Also requests we’ve had have been handled in a timely manner, looking forward to a good lease term with Liberty management

Experiencia negativa: Homeowners should NOT give Liberty their business, especially if Patty Gonzalez is assigned as your property manager. She was consistently rude and dismissive of our concerns and questions. We switched property management companies and are very glad we did.

Experiencia fantástica: We became clients of Liberty Management this year, and our experience has been outstanding. They are great with communication. The process from start to finish was painless, and they made sure we understood everything and answered all our questions. They are very responsive and great with follow-ups. Thank you to the Liberty Management team. We most definitely recommend their services.

Experiencia negativa: We recently finished a 12 month lease with a property managed by liberty management. Our condo was the only unit in the building managed by liberty management, the other units in the building were either independent owners or other management companies. We went the first roughly 6 months without hot water in our guest bathroom, and then when they finally selected a technician to repair the shower, they cut out a large square hole in the wall between our living room and bathroom for about 2 weeks. It was also nearly impossible to get a mail key for our condo as it was a communal mail box, and Liberty had no clue how to get the key. There are serious foundation issues in the property leading to doors not closing correctly, water main breaks, and other major structural issues. We had to beg and plead to get any kind of repair done, and they would often close out our repair requests without taking any actions to actually fix the problems. I wouldn’t trust Liberty to manage a property again after our abysmal leasing term. The only reason anything ever got done was we eventually had to threaten to withhold our lease payments until repairs were made to the unit. Vincent with Liberty management was usually pretty helpful, but when you have two broken showers and have to shower at the gym across the street, something is very wrong. We also endured a rat infestation during our leasing period, and pest control killed and removed over 30 rats from our attic. This was due to large holes on the outside of the unit that never got sealed. Liberty management was informed about the holes and failed to seal them. The lease also mentioned that the property had a pool, but failed to mention that it has been closed and will remain closed. Along with personal encounters with homeless people in the mail and bathroom area. My families health and safety was often at risk living in that condo. Beware of these issues, and make sure to take a close look at any Liberty properties to ensure they aren’t as bad as ours was. 6100 Woodlake Parkway, unit 706. I hope they fix the major issues both with the unit and the actual company.

Experiencia fantástica: We have been clients of Liberty Management since 1989 and have purchased and/or rented 3 homes since then. We just completed the sale of one of our homes with Mark Fee and we couldn't ask for a smoother process. Mark is very knowledgeable about the market and was able to help us navigate through some of the roadblocks we encountered. We were able to finally close and will be remiss if we didn't mention the excellent support and customer service we also received from his colleagues. Thank you again Mark for your assistance and for making this process hassle-free.

Experiencia fantástica: Dear Liberty Management Team, I wanted to take a moment to express my heartfelt gratitude for the extraordinary service my family and I have received during our first month in one of your properties. From the very beginning, it has been an absolute pleasure. 1. Responsive Repairs: Whenever we've had a maintenance request, your team has been lightning-fast in addressing it. Whether it was a leaky faucet or a window replacement, you've made sure everything is in tip-top shape. It's comforting to know that we're in good hands. 2. Friendly Service: Your staff is not just professional; they're genuinely friendly. Ammari, Andrea, and Melanie have answered our questions patiently and made us feel welcome. Their warm demeanor and helpful attitudes have made this transition so much smoother. 3. Clear Communication: Communication matters, and you excel in this department. Whether it's an email, text message, or a phone call, your responses are prompt and helpful. It's like having a trusted friend to guide us through the rental process. Overall, our experience with Liberty Management Inc has been outstanding. You've turned what could have been a stressful move into a smooth transition. Thank you for making us feel at home. Warm regards, The Perez Family

Experiencia fantástica: My overall experience has been wonderful. I've been a tenant for about 2 years with Liberty Management and theyve helped guide me through the whole process of renting my first home in Texas. Whenever I had any issue with the home or had any questions Patty Gonzalez was right there making sure that all situations big or small were taken care of in an effective and efficient manner. 10 out of 10.

Experiencia fantástica: I have had such a great experience with liberty management! They have always been really quick to reply and helped us get into a home within a week. Very open communication. Even living now in our home, putting in a maintenance request, I got our request checked the next day and completed in 2 days of putting in our request. Definitely would recommend and refer others to rent with them or see what they have to offer

Experiencia negativa: We lived in a property managed by liberty for the last 2 years and I can attest to a lot of these other bad reviews being truthful. Watch out for them upon moving out. No matter if you use their “approved” vendors for cleaning they will find another reason to charge you. You’re told not to cover up marks on walls or fill in holes from hanging things but be assured they WILL charge you $900 for painting over those marks. Not only did we dish out $500 for they’re recommended and approved cleaners but then charged $900 for painting over wall markings, $140 for blinds, $65 for a water softener that was full when moving out. So say goodbye to your security deposit no matter how well you take care of the property. These home owners are looking for cheap property management and that is Liberty Management, we get what they pay for. Yay. They’re bogus liars and it would be in your best interest not to rent from them.

Experiencia fantástica: Thank you for getting us into our new home! The process was very smooth and we were able to start the new year off with our ideal house. Melanie helped answer any questions we had and Patrick took time out of evening to allow us to view the homes we had in mind. Thank you both for going above and beyond to make this move a happy one.

Experiencia fantástica: Working with Liberty has been a stress free experience. Communication with their staff has been stellar. I appreciate that if I need to call them, they have a dedicated receptionist ready to help you. They are transparent with the few maintenance issues I’ve had with the home and throughout the repair process. The holiday tenant gift card is a great idea and I’m thankful they offer that personal touch to improve tenant/ management company relationships. So far nothing but good things.

Experiencia negativa: Not just the worst property management company I have ever dealt with but, by far, the worst company I have ever dealt with. Period. I give them 1-star because there is not an option for 0 stars. They lie about the lease agreement and your rights within the agreement towards early termination. They will “waive the early termination fee” and you can move out early. Which we did because we were building a house and after almost two years it was finally completed. They will not put the house on the market in a timely fashion after move out. You will have to repeatedly leave messages to ask them to do this. And when they put it on the market, they will jack the rental price up by hundreds of dollars in a bloated market. When the house never rents and your lease end date hits, they will lower the rental price to below what you were paying for it in the first place. They do not consistently respond to phone calls and messages. They circumvent communication by sporadically texting you and then you can’t respond to the original texted message after a couple days. They will not walk through the house with you upon move out but will compare pics that aren’t even the same to the move in and move out dates. In this way, they control how much of your deposit that is refunded leaving you no recourse to dispute. They tell you the only way to dispute is through email and that they will not talk to you on the phone or in person. If you move out early, they will take the keys and tell you no more access to the house while then charging you monthly for rent and then also take the landscaping fees out of your deposit when you have no access to mow the lawn or trim the bushes. They will make you pay for blinds that stopped functioning properly due to normal wear and tear and were installed 18 years prior. Again, you don’t get a walk through with them to help them understand this. If you have a stove that does not work, it will take them a full month to act upon replacement even after repeated requests to fix. They will treat you like a child by forcing themselves upon you and telling you they are showing up at a certain day and time to take photos every few months. It doesn’t matter if you work from home, aren’t there, are sick or have your kids home from school. They’re coming and you better have your house in perfect shape. They will lie, cheat and steal for every penny they can get. They cost my family over $7500 through their lies, lack of communication, refusal to act and general malaise toward treating you like anything resembling a valued customer. Stay far away from this poorly run excuse for a company.

Experiencia negativa: DO NOT RENT... if Liberty Management is managing. I have rented houses now for 5 + years and have never had so much trouble getting things fixed or even at this point being overcharged for move out. I would wait days even more than a week to get issues fixed. Then they send out multiple "Handy persons" to get a job fixed to save money and not done correctly, causing mold to be affixed thru the ceiling into my kitchen. I also had to live with that mold for the last 3-4 months living there. The leasing office staff is sweet and nice but the property managers they have are not courteous or great at customer service. The year I lived there I also was never able to utilize the swimming pool or amenities with the HOA because they have not submitted a delegation of rights, the HOA manager even tried getting ahold of them with no response. I've never had any trouble at my other rentals. Now at move out, they tried to charge me for things that were noted and then they found those took them off but came with extra upcharges for cleaning. I paid a cleaning person to clean and they posted pics of specs of a lil dust, Also a pic of the manual books of all their appliances that they left in the same order (not my trash).Ummm wheres the mold on the ceiling, the hole in the upstairs bathroom that was never fixed??? The rude customer service or delay of fixing items. Stay clear away if this management co is their leasing go to!!

Experiencia fantástica: Mark and his team done an amazing job in helping me sell my home. This is a team that not only works regular hours but late at night and early in the morning 7 days a week. They done a great job in communicating with me throughout the entire process and quickly was able to answer my questions. I highly recommend this team when you selling your home. Greg

Experiencia fantástica: I chose Liberty Management for 2 reasons. Patrick and Patty. Patrick was amazing and very friendly. He had someone in the property almost immediately. He also gave me lots of tips to save costs with things I could do myself, and then went above and beyond to ensure the property showed well. Patty has a lot of great reviews so I specifically asked that Patty management my property. All the positive reviews are spot on. We are currently on year #2 and she has been very responsive and professional. I'm not always the easiest to get ahold of but she makes sure to communicate with me on multiple platforms and consistently follows up. I would be very shocked if the tenants were unhappy with her response time and service. I am very pleased with her service.

Experiencia fantástica: Never had any issues. I paid on time for 8 years. They took care of any items that needed to be repaired. They communicated when they needed to. I had a great owner that owned the home. It was a mutual respected relationship. I felt like I did my part and they did there's. I was happy with them for the duration of my time in my rental home. I moved on to a new home. I took care of the list they gave me when I moved out to the best of my ability. Everything wasn't perfect when I left. I had been there 8 years. They gave me a reasonable amount of my deposit back. I understood the terms. End of story. Thank you for being there for me and family while we were there.

Experiencia fantástica: We rented our first house in San Antonio 19 years ago with Liberty Management. Unfortunately the owner of the house had decided to sell the house. We are very happy with the staff and service that we decided to continue to rent a home with them again. We highly recommend them. We are very glad that we will have the same property manager, Patty Gonzalez. She always answers my questions and responds quickly. She is there when we need her. She very kind and professional. I highly recommend Liberty management.

Experiencia fantástica: We currently are renting a home that is managed by Liberty Management. The agent over the property is Patty Gonzalez. She is quick to respond to any email or service request via the management portal, and passes on our thanks to the landlord upon our request to let them know we are caring for their property as if it was our own, and appreciate living in it. We greatly appreciate having a caring and attentive individual overseeing the property that we rent. Thank you, Patty!

Experiencia fantástica: We would like to thank Mark Fee for the excellent service that he has provided - he helped us a lot and worked diligently to make sure that our house was all set up and ready to rent. Mark made the process easy and helped us find tenants really quick. Mark is responsive, knowledgeable, respectful and very professional - we highly recommend him for any kind of property transaction!

Experiencia fantástica: Overall experience was outstanding, Hats off to the team at Liberty Management! Thank you all for making this a smooth and easy transition to our new home! From the initial phone call to our home viewing with Patrick Casey (who is awesome by the way) to Ammari with her quick responses and attention to our needs getting us moved in, and Ms Patty who helped straighten things after moving in and promptly resolving and issues that were brought up. Everything was beyond amazing! Thank you guys so much!!

Experiencia fantástica: Patrick Casey really made our experience in finding a home smooth and easy. We toured a house and realized it was not the one for our family. Patrick then sent us information on a few different houses that were aligned with what we were looking for. We reached out to Patrick for a tour of a house with very short notice. Patrick responded immediately and took the time out of his day to give us the tour and provide us with some very valuable information. Thanks to him, we found the right house for us!

Experiencia fantástica: We were working with Patrick Casey, and I cannot recommend anyone else that is better at his job. After we found a rental listing, he was incredibly responsive about the house we were interested in. Within a matter of two hours from speaking with him for the first time on the phone, we had a rental application in all because Patrick was able to inform me of the necessary forms and documentation prior to submitting. He followed up after each step and even made sure we were informed of all the local listings that he knew could be a good fit for us. If you're looking for a realtor, request Patrick Casey! In addition, all of the staff at Liberty seems very on time and professional. Everyone played a huge role in making a stressful process easy! If the future allows, I would pick Patrick and this office all over again.

Experiencia fantástica: The application process was fast and straightforward. They did everything humanly possible to ensure that we were able to move in on the date and time we requested. Rentals Information was listed in detailed with step by step information to follow. Even-though there are few things that went wrong along the way after we moved in, but like I said, they make sure we got all the repairs and solved all the problems with ran into. I recommend liberty management to anyone. Give it a shot and their homes are good with great prices.

Experiencia fantástica: I definitely recommend working with Liberty Management for a nice rental home for your family. My family was in a time crunch and needed a rental home quickly. We were able to work with our own Realtor and at first worried if that was going to be an issue. Liberty Management was nothing but professional to both my husband and I and also to our realtor. Quick application processing and good communication along the way. Key turn over process was as described and instructions were emailed before the deadline. Highly recommend that you take a look at Liberty Management.

Experiencia fantástica: I’ve had such a great experience with Liberty Management! I would highly recommend to anyone that’s looking for top quality customer service. Our home is absolutely perfect and we could have asked for a better realtor, property manager, and company.

Experiencia fantástica: Patrick Casey was amazing! He went out of his way to show us several other houses he thought we might like after hours. He took the time to answer all of our questions. We definitely recommend!

Experiencia fantástica: Liberty has managed our property in the Hill Country for the past two years. It has been a very good experience. Vincent Mareno our personal property manager has been great to work with, he is professional,responsive, friendly and takes care of us, our property, and our tenants efficiently and with care. I would definitely recommend Liberty property management as your property manager.

Experiencia positiva: Patty Gonzalez has provided phenomenal service to my husband and I since we moved in. She is relatable and approachable and ensures that all service request are completed and updates with status. If you rent with Liberty Management I hope you are able to get Ms. Patty. She cares about her tenants which is a big deal these days.

Experiencia fantástica: I've been leasing with Liberty Management for about a year and some change and have been very pleased thus far especially with the property manager Patty. She really goes above and beyond and is the reason I am submitting a review. When it comes to resolving any of our maintenance issues, and we've had a handful already but they get assigned/scheduled within, literally minutes after the request is submitted thru the portal and i know its due to her attentiveness. I would highly recommend and refer leasing thru this management company. They even mailed us a Christmas card last year which is very thoughtful and much appreciated now a days . Thank you Liberty Management!

Experiencia fantástica: Hello, This Message Is 100% True Till Now. I Loved Dealing With Ammari Ortega She Was Wonderful & Great. Got Me Approved Very Quickly. She’s The Best. I Suggest This Company There Kind & Fast. I Haven’t Moved In Yet But I Got The Approval. I Really Hope This Will Stay This Way. I Really Appreciate Everyone For Working On My New Home. Use This Company. I Don’t Put Reviews. But I Am So Happy That I Had To Leave A Good Review For This Great Company. Thank You

Experiencia fantástica: Darrell and I have leased a home through Liberty Management for over 2 years now. We are truly satisfied with the prompt attention consistently given to us regarding repairs, concerns, or questions. Scarlett and Dave you rock! Even in most challenging times your determination to resolution brings balance. Dave thanks for going the extra mile.

Experiencia fantástica: After 10 years of having our rental property managed by Liberty we decided to sell it. Through Liberty, we used Mark Fee's Team. Mark, Maria and Heather exceeded our expectations during the entire process. We felt assured that our property would sell quickly due to their proactive work to ensure the house was move-in ready. They kept us informed of any changes or updates during the process.

Experiencia fantástica: Mark and Maria Fee were truly a pleasure to work with throughout our home-buying process! They were extremely prompt at returning contact and very knowledgeable about the market and area. I only had two days to see homes in San Antonio and Mark cleared his schedule to ensure I could see everything I wanted. I ended up choosing a new build home and felt grateful to have an experienced realtors like Mark and Maria to help me arrange independent inspections and ensure our builder wasn’t cutting corners. On the blue tape walkthrough, Mark noticed flaws that were not obvious to me and even brought his own blue tape to be sure that each spot would be addressed. I wholeheartedly recommend Mark and Maria and know that if I ever purchase an investment property, I would definitely hire them again to help me choose the right property and manage it. Not only are they excellent realtors but they are very kind and friendly, and were always understanding of moments when I had to attend to my children during this process. They are the best!!!

Experiencia fantástica: I have had the pleasure of working with Patty at Liberty Management Inc. for the past few years and she has made the experience one of the best I've had. She was always very attentive and responsive whenever I had a maintenance issue or request. She was professional and courteous and always provided timely attention to my needs. If you choose Liberty for your property management and are fortunate to have Patty as your Property manager, you will be satisfied with her service. Every person from Patty to the inspectors who came to the home for 6 months check-ins, to maintenance crews, to receptionist gave me the very best customer service with much respect and friendly atmosphere.

Experiencia fantástica: The staff at Liberty Management go above and beyond with their customer service. We recently submitted a maintenance request for a plumbing issue. Ms. Patty Gonzalez acknowledged the request in a timely manner and the problem was rectified within 2 business days. We greatly appreciate her professionalism, attention to detail, and genuine interest in taking care of the tenant.

Experiencia fantástica: I've rented with Liberty for 6+years. They have proven to be a very reliable company. They are always there for me anytime I have needed anything done for my house. The maintenance people they send are always courteous and professional, which tell me that they are selective in who they pick to work for them. Thank you Liberty Management for all your hard work and dedication.

Experiencia positiva: Patty Gonzalez was honestly great. We did have some issues with Liberty and, we think, the owners a few times (I wish I could review the owners, they let us live with a broken AC for over 6 months) but Patty was always there to help us, update us, always available, and always very friendly and understanding. She always responded within 24 hours, she always had someone contacted about issues within 24 hours, we never had to wait on her. She was our property manager for 3.5 years and we never had any complaints about her. If Liberty is managing your property, cross your fingers you get Patty because we loved having her as our property manager. She earned all 5 stars, while Liberty earned 4 and the owners earned 2. Thanks, Patty!

Experiencia fantástica: Mr. Patrick Casey Sir, thank you for providing my family with your A++ Professional Services from start to finish for 2022!!! Mr. Casey you are a remarkable asset to Liberty Management, Inc!!! In our 23 years of working with different management companies, you Patrick Casey truly put your heart and soul in all you do. It's quite apparent how much you care about a job well done. My family is grateful for all your hard work before, during, and after completing the home process. Mr. Casey, please accept our sincerest thanks for going the extra mile for us. Your Que Family

Experiencia fantástica: I have rented with Liberty for six years and in that time have moved twice. The moves were due to my child's schooling. In both moves I had no problems with getting my full deposit back. There very clear on how to check the home before you move in and how to clean the home before you leave. There staff Patty Gonzales who over seen the last house I rented was always available and took my calls every time I had questions. Patty is very helpful, kind and very people friendly but most of all really knows her job which made things very easy for me. Thank you Patty Gonzales for a great renters relationship. The maintenance, plumbing, electrical, AC and the people who came to take yearly pictures were all so kind, friendly which made it so nice when they were sent out to fix things. A big thank you to them. The office staff is also very helpful and friendly. Thank you Liberty Management for a great experience.

Experiencia fantástica: We finally decided to sell our house that Liberty has been managing for years. MARK and MARIA FEE, our agents, were amazing! They were so professional, responsive and knowledgeable. This was especially important to us because we were having to make the sale from out of town. We received constant updates and great advice. They have a wonderful team to help with the final paperwork once the house was under contract. They made the process so easy! Thank you, Mark, Maria and Heather!

Experiencia fantástica: My experience with Liberty Management has been excellent. We've been with them for about 3 years. Patty Gonzalez, my property manager has been extremely helpful and incredibly patient with all of my questions and concerns. It is a good feeling to know that no question is a dumb question! Patty is friendly, prompt, and knowledgeable. Any issues that I have had with the house they have been fast to react to, and the vendors that they have sent have done excellent work. Thank you!!

Experiencia fantástica: Liberty Management was my property management company in San Antonio for the last five years. I just sold my home in San Antonio and I will choose them again if I have any properties in their area of operation that need management. I was literally halfway around the world during the time they managed my property and they truly turned out to be a trusted agent through the years. I had three tenants over the course of five years and Liberty did an excellent job vetting everytime. There were zero missed or late rent payments over a five year period. Also, over the past five years the longest single stretch of vacancy was less than a month. They send very detailed annual property condition reports and they are very responsive and communicative in addressing maintenance issues identified by the tenants. Bottom line, they're a very good company that can be trusted to professionally manage your property for the long haul.

Experiencia fantástica: Patty Gonzalez has been my property manager for the last year and she is great. I have been with Liberty Management for almost 10 years and I would highly recommend them. Repairs have never gone more than 1 week before being repaired. I wouldn't trust anyone else to manage my property. They also have reliable contractors and affordable management fees.

Experiencia fantástica: I have been with Liberty Management since 2016 and they have been fantastic to work with. My property manager, Patty Gonzalez, is always extremely responsive and is a model professional. Any issues are taken care of promptly and appropriately and I am always kept up to date on the status of my property. Thank you!!

Experiencia fantástica: Excellent team and company. I have worked with multiple agents there and found them all to be excellent. I recently worked with Patty Gonzalez on a property rental and found her work and professionalism to be excellent. She kept me up to date the entire process and ensured my properties listing was amazing. The property was on the market less than 72 hours before being rented.

Experiencia fantástica: Grant was the best agent we could have ever asked for while look for our new home. My wife and I have never tried looking for a house before always lived in apartments. Mr. Bowman took his time in showing several house even changing plans on him mid stream didn't upset or frustrate him. Our experience with both Grant and liberty managment have been awesome.

Experiencia fantástica: Patty is always so responsive and great to work with. Ever since my account has transitioned to her, I have had no issues. She is very communicative and helpful whenever I have a maintenance issue. Every vendor that is sent is easy to work with and quick to respond.

Experiencia fantástica: I have worked with Patty for several years and she has always done a great job. She has been very responsive in dealing with any issues that arise and Liberty Mangement has done a good job managing properties. I would recommend them.

Experiencia fantástica: Thanks Cynthia Bayoumi for leading the charge on recent maintenance issues. You got things put right in no time at all and you were prompt in all of your responses and updates. Keep up the great work . Liberty Management continues to do an excellent job of maintenance on our propert. Specifically, getting the spring tune up on our new AC unit to keep it running like new. Thanks Jesse Sandoval [Previously] Liberty Mgt has just completed finding tenants for our rental property. Mark Fee took us from start to finish, with expert help from Linda Luna, to include: assisting the transition for the previous tenants, inspecting the property (really cool the way they delivered an Excel spreadsheet with all their findings plus a 27 minute YouTube video showing the items), finding and vetting the new tenants and closing the deal. The team approach insured the process occurred in a timely manner. We are very pleased with the outcome.

Experiencia fantástica: My family and I have been our house with Liberty Management for a little more than six months now. There have things around the house that needed attnetion but thanks to Patty Gonzalez those issues were quickly and professionally taken care of. She has been very responsive to our emails and also very pleasent to work with. There have been a few times where I felt bad for needing to get a hold of her so many times about something new that needed attention or for an update. She let me know I wasn't a bother which made me feel at ease which is a big thing for me when working with someone. Especially on something as important as business dealing with our home. Thank you Patty! And thank you Liberty for employing such amazing people!

Experiencia fantástica: The best property management company by far! Patty Gonzalez has made this renting experience a dream come true (we’ve had nightmares in the past). Patty is always very kind and professional and responds to our requests quickly. We’ve never had to wait an unreasonable amount of time for work orders to be completed; there’s is always someone out within 12-24 hours. If we continue renting, it will be through Liberty!!

Experiencia fantástica: My family and I have been residing in one of Liberty Management's properties for just over a year and have had nothing less than a great relationship with any of the property managers that we have had any encounter with. We have been treated with friendly Care and our rights and privacy have been respected. Liberty Management Services offer a professional and respectful service to all of their clientele. The homeowner seeking their services are trusting the home that they wish to have managed will be treated as if that home belongs to Liberty Management. As well as the tennant leasing a property will be respectfully treated. I have no regrets leasing our residence with Liberty Management.

Experiencia positiva: My relationship with Liberty Management was promising at first as a property owner: I worked with Maria Fee and Dennise, who were both great with communicating and getting my property advertised. Over the years however, I began getting transferred to other property managers without even being told about it. My last property manager, Jesse Sandoval, was a nice person, but terrible with communication and hard to get in touch with. After my last tenant moved out, I wasn't kept in the loop at all and had a hard time getting in touch with Jesse. I've thought about switching to the much acclaimed Patty Gonzalez, but just decided to move on. I've been a much happier camper since doing so.

Experiencia negativa: I am posting this as a tenant dealing with Liberty Management on a rental home, I never write reviews but I am so displeased with the services that Liberty Management has provided that I feel my experience is worth sharing. The home itself had quite a few issues which happens when you rent but all in all it wasn't the home it was our property manager, Jesse. Anytime we contacted Jesse he never directly talks about the problem, this guy will talk in circles and circles to avoid the actual topic of conversation. He accused us of receiving two garage door openers when we only received one, I've looked through all of our paperwork/lease and nothing states that we received two and of course this is going to come out of our deposit. I was never rude with him but I stood my ground firmly because we left that property in better condition than we recieved it just to lose out on something we have zero control over. The last conversation I had with him I was explaining this information to him in a very professional manner only to be interrupted by more senseless talking and then hung up on. Now as a business owner myself, customer service should be your top priority and I can see all the positive reviews that have been left by other clients of Liberty Management. With that being said I will say that this individual does not represent Liberty Management to the quality that I see is there. Other than Jessie, any other experience I had with their representatives were satisfactory but as a tenant, having Jesse as a property manager was an awful experience!

Experiencia fantástica: Liberty Mgmt is a great a company. Ive been with them over 2 years and have no issues. I have a go to person Patty and she is great. She responds quickly to any questions about the house, contract, rent. etc. Its been a great experience for me and my family!

Experiencia fantástica: During my time my property was managed by Liberty Management everything was very easy and smooth for me as a home owner living outside of Texas. My needs and concerned were always addressed properly and as soon as possible. Patty has the best customer service and was always very professional when dealing with my concerns or reaching out to my tenants. Would use them again if I needed another property managed. Thank you Patty for all of your help and ensuring I was always informed on my property.

Experiencia fantástica: Patty Gonzalez has been my property manager (with Liberty Management) for several years and I have nothing but good things to say. In over 5 years I don't think a month has gone by without tenants in my property. Patty has been a life saver, as I reside 1500 miles from my actual property. She keeps me apprised of anything that needs attention and does everything possible to keep the property in the best shape possible. Definitely recommend her & Liberty Management to anyone thinking of getting a manager for their property.

Experiencia fantástica: ETA: Having been with Liberty for three years now, I can still say I am very happy with my experience. Patty Gonzalez is my new property manager, and she responds quickly to my questions/concerns and addresses them fully. I am happy to remain with this company for the foreseeable future. **************************************************** I'm very satisfied with my experience with Liberty. I'm an anxious mess about my house, but my property manager, Dennise Acosta, is quick to respond to my concerns and patient when I pepper her with questions. There have been a couple very minor hiccups, which she promptly remedied. I've no complaints with the company either as the fees are fair and comparable to what I was quoted elsewhere. The income/expenses are itemized for you, and all of the statements are available on the owner's portal. It's been a good experience so far!

Experiencia fantástica: We have lived in a leased home in San Antonio TX that Liberty has managed for at least 4 years now. They have been consistent in their inspections of the property, which I know the owners really appreciate as much as we do, and have been very responsive to our request for needed repairs or appliance replacements. Our experience with their associated vendors that do the work has also been exceptional. They have been very responsive and courteous to our repair requests and have taken the time to stop by and evaluate the problems even when they have been booked up for a week or more. Very highly recommend them as a management company. Wayne M.

Experiencia fantástica: Thank you very much Patty Gonzalez, Liberty Management, Inc. for your recent caring service related to an urgent notification by e-mail. I greatly appreciate your following up to contact me with a text message, after not hear from me. Your continued to work to resolve an urgent issue of an air-condition was very important to me. I always want all my tenants to live in their home comfortably, specially during the hot weather. Thanks again Patty for your caring to my tenants. Owner from Auburn, WA

Experiencia fantástica: My experience with Liberty Management was great.. We rented a home for a year & just moved out... Patty Gonzalez, the rental property manager was extremely helpful and incredibly patient with all of my questions and concerns through out the year... She answered every question I had up to the last day.. Patty was prompt and knowledgeable. She made our living a very comfortable one cuz when we had any issues with the house she was fast to react to, and the vendors that she would send out would do a quick and great job.... Thank u!!!!

Experiencia fantástica: This is my third property management company in 10 years and I'm very pleased with Liberty's service this past year. Patty Gonzalez is incredibly responsive and thorough. The online portal they use is intuitively organized and sufficiently detailed. If you've had property management issues, then highly recommend giving them a try.

Experiencia fantástica: We have rented with multiple companies before, and the experience was always the same, lousy. We have been with liberty management for a couple of years, and they are better than the others we have had. They responded quickly and professionally whenever we needed. Patty Gonzalez has always been available whenever I have called, and if I leave a message, usually get a call back within an hour, even outside of normal time.

Experiencia fantástica: Vincent Moreno has been great! I have had to do very little, he handles everything. He knows how much to ask for rent and how to market the property, and I never had to wait long to fill a house with renters at a reasonable rate. Highly recommended!