Main Street Renewal - San Antonio

Experiencia fantástica: I live at 7029 Lynn Lake, San Antonio TX 78244 & he did great work for me & always does

Experiencia fantástica: Josh was great. He took care of everything I needed maintenance wise and was very professional and helpful. Great customer service

Experiencia negativa: Poor customer service when calling into help line. Robot is unapologetically dismissive and my issue is unresolved…

Experiencia fantástica: Dino Dominguez is an exceptional technician! He’s extremely thorough and incredibly friendly and thoughtful, and has handled many issues for us with our home. He is incredibly knowledgeable, and even provides education in prevention, and is very clear about the issue at hand. Very wonderful to work with!

Experiencia fantástica: Dino came out to fix my door lock and frame came out perfect he took the time to make sure everything was installed properly while being very professional and friendly!

Experiencia fantástica: Don Dominguez came to fix my AC, was very professional in every way, and is a polite, friendly people person. One look at the AC and he saw the problem. He went above and beyond to get the job done. I appreciated that he was very understanding about my work schedule, and came at a time when I was home. I didn't had to take off work as I thought. I would recommend him to anyone who's having problems with their AC unit. He made sure my heat was on before leaving. That shows he cares, and his work ethic is Excellent. I am one satisfied customer! Great job, and kudos to you Mr Dominguez!

Experiencia fantástica: Josh is hands down one of the best maintenance men we’ve had. He shows up when he says he will, knows exactly what he’s doing, and gets the job done efficiently. He’s professional, friendly, and makes sure the work is done right before leaving. We really appreciate all his hard work!

Experiencia fantástica: Deno was so efficient and helpful during my maintenance visit. Every issue I had was taken care of in a timely manner. Thank you!

Experiencia fantástica: They are one of the best companies I have ever had. However some of the vendors they utilize are good. For example it took the bathroom vendors to get my bathroom right after soooooo many months and still the seals that they used is coming off. I've called the vendor to let them know as they reached out to me and they broke my shower head that I bought and they have not replaced it yet. Yes they told me to get them where I got it from, but I have to remember and look for it and I have not done so because I have a lot going on. But had their contractors been attentive in what they were doing they would not have broken my shower head. The flooring and wall is still not fixed. But the mainstreet maintenance people are awesome. They are reliable. 10 out of 10 awesome. But their bathroom contractors need to be fired and get new ones. Corey and Rick are the best. They need raises because when I tell you that any company would love to have them because they are thorough and good at what they do. They could go into any company and demand a higher salary than what mainstream is paying them and I'm sure they would get it. Granted I don't know what they are paid now but they need a raise! Because they are awesome ❤️❤️❤️. Thank you Corey and Pickled Rick!! Just meeting Dino and he awesome and very thorough as well❤️.

Experiencia fantástica: Dino was awesome. It was a simple fix but he took the time to make sure he had the right parts we needed to get our shower working again

Experiencia positiva: Dino did a great job fixing the plumbing under my kitchen sink!

Experiencia negativa: Absolutely the worst property management company that ever existed! The run around they give you for any matter whether it is repairs, rent payments, insurance proof etc... You try calling and getting a live person to speak to can take a 20 minute run around on their phone system and then if you try the text option it takes 4 hours to even get a hold of anyone. None of the departments can actually solve anything except tell you they will put a ticket in but nothing ever gets completed. There is zero accountability or follow through.

Experiencia fantástica: Dino was amazing! Fixed all my work orders.

Experiencia fantástica: The maintenance man Jake is awesome. He came and handled every issue for me. He was on time and very thorough in his work, easy to get along with, courteous and respectful as well as patient enough to explain what could be done if the issues arised again in the future, main street is lucky to have him! Thanks again, for your cool personality and professionalism! I’m giving all 5 stars!

Experiencia fantástica: Great experience very friendly. Handled fixing the items with no problem. Very satisfied

Experiencia fantástica: Great work. Deno (apologies if I Worte it wrong) was such good company and truly appreciated the work and the extra effort he put into the project. Even got my dog to trust him lol. Thank you again for the quick response to the issue

Experiencia fantástica: Thank you so much Dino, your service was perfect, from informing us in every step you took to the friendly conversation! Great Customer Service!!!

Experiencia fantástica: Great service as always! Got the job done and was very knowledgeable and explains the when, where, and why! Quick and friendly as well!

Experiencia fantástica: Dino came out today and was excellent. He got things done in a professional manner and was very personable.

Experiencia fantástica: Rick G is great! So helpful and friendly - always responsive to our maintenance needs!

Experiencia positiva: Had a really good experience with Josh the maintenance person, very friendly, quick service and he got us back up and running in no time! There have also been a lot of changes to their support requests and portal. I’m really glad they listened to feedback and made the necessary improvements.

Experiencia fantástica: This is the third time I get Josh Diaz and he has done a Great job Every single time he stops by. He’s punctual and knows what he is doing.

Experiencia fantástica: Great service very kind man! He is definitely a keeper!

Experiencia fantástica: They did a great job today. Came out and handled everything quickly and correctly.

Experiencia fantástica: Always friendly and super knowledgeable of his job!!!!! When I have a work order he always get the job done right

Experiencia fantástica: Dino did an amazing job with the plumbing repair and great at communicating what happened and what needed to be done.

Experiencia fantástica: Dino did an excellent job replacing our ceiling fan today. He has come over a few other times for other repairs. He is always Friendly, efficient, and does a good job.

Experiencia fantástica: Josh!!! Is friendly, honest and takes time to explain all the things that you need to know… don’t ever send anyone else but him. VIP experience!!

Experiencia fantástica: The technician that came to fix my light was courteous and professional. Not yo mention helpful and quick. Great service!

Experiencia fantástica: The work request for fixing a dishwasher leak was addressed and fixed within 48 hours. The maintenance technician was knowledgable and worked efficeintly, fixing the leak within 30 minutes after arrival. Well done!

Experiencia negativa: The home I toured was filled with a strong smell of mold and stains all over the upstairs carpet. Once I finally got an actual person on the phone (whose English was very broken and not their first language) they informed me that maintenance would go out and inspect to make a decision whether or not to clean it. On top of that, I was then instructed to call back later in the week to get an update on their status. In such a beautiful neighborhood, it’s such a shame that a company would rent out and have the expectation of their tenants to live in filth.

Experiencia fantástica: Dino was amazing arrived early fixed disposal and sink also drained dishwasher was done within an hour great service

Experiencia fantástica: Very attentive to all the problems and took time to figure out a way to help until replacements come in. Dino was a lot of help and does things the correct way.

Experiencia fantástica: Lived in a property for a year and had great maintenance service from Tyler S. Additionally, the move out process was very easy with the help of William S. Place was clean and rent was fine.

Experiencia fantástica: Josh was amazing. Came in a timely matter. He even checked on things that I had questions about (especially being a new tenant), answered everything thoroughly and even fixed the extra issues that I was concerned about (that wasn't mentioned on the service request order). Thanks again Josh. Your service was greatly appreciated. Going forward, im excited about knowing that MSR's Maintenance Crew is on top of things and gets the job done. Fast and efficient. Until next time Josh...

Experiencia negativa: Iv been trying to pay my rent for 2 weeks. The payment portal does not work it has supposedly been reset a number of times my roommate and I have each called multiple times each. If you can get a person to talk to. All they do is refer me to the customer portal which is not working

Experiencia fantástica: Moved in and had a few issues maintenance wise that needed to be addressed. They sent a guy out named Tyler and he was prompt, friendly, polite, and did a great job overall fixing the issues the first time. Great customer service and you can tell he really takes pride in his work. Highly recommend! Thank you!

Experiencia positiva: We’re really happy with our new home! The leasing team was supportive during the move-in, even when a few things weren’t fully ready. They made sure everything got taken care of and that our family was supported. Big thanks to Jesus from utility management for the personal help and care — it truly made us feel at home. We appreciate the team and are glad to be residents here! I did want to notate- the texting option for main street renewal, the representatives were not great. When i actually called and spoke with a representative they were always super helpful and kind.

Experiencia negativa: These people are IMPOSSIBLE to get ahold of. I called so many different numbers. I texted and I went to the physical office, twice, during business hours, but it doesn't look like people work there. I was just trying to talk to an actual person and not a robot. And it's impossible. I tried for 3 days. I just had questions about their properties and application. But I don't think there are real people who work for this company. I loved some of their properties but I will not rent from a place I can't talk to an ACTUAL HUMAN PERSON.

Experiencia fantástica: Leaving this review specifically in regards to my maintenance experiences with Josh and Dino. They have been so kind, communicative, and have fixed every problem quickly and effectively. I am a new resident, so these are positive first impressions. Thank you MSR for having such a professional team!

Experiencia fantástica: I've been living in a Main Street Renewal Community here in San Antonio for few months now, and I'm really impressed! The stuff is super friendly and responsive, Jake is always quick to help with any questions or maintenance requests. The neighborhood feels safe and welcoming, and the house was cleaned and well-maintained. Definitely recommended this place if you're looking for a comfortable and convenient spot in San Antonio.

Experiencia negativa: Customer service was horrible!!! Trying to get in contact with ANYONE was always such a hassle. NO ONE ever answers the phones and when trying to go to office they are closed even though their hours are until 5. When anyone asks about renting I always recommend literally anyone else because the property management at main street is horrible. Do better!

Experiencia negativa: Do not rent from this company. They will give you the run around. Not give you your money back. You'll rarely get to talk to someone about your issue. You will end up spending double than you planned for with this company. Save yourself please and do NOT rent from this company. Its not worth it.

Experiencia fantástica: My first day of moving into our new home, a gentleman by the name of Jake from Mainstreet Renewel came by and introduced himself and gave me a contact number locally incase I had any issues and sure enough the first weekend we had some issues and we were having a hard time reaching a rep through the 1-800 number. I reached out to Jake with no hesitation, arrived in a timely manor to help us with our situation. I am very thankful for his customer service.

Experiencia fantástica: Been living in one of their rental properties for over a year and it’s been wonderful anytime I have an issue we can call Jake or William and have the issue repaired you guys are awesome thank you Maine street

Experiencia negativa: One of their properties is near my house and has been sitting empty for almost a year now. They barely take care of the yard. Looked up the price they are asking for rent and now I see why it's empty. You'd have to have a 6 figure salary to qualify to rent it.

Experiencia negativa: Locked us out of our accounts the second they transferred ownership of the house to another management company. Weren't able to retrieve any documents and now have to go through the trouble of updating our renters insurance. It's like they want me to claw my eyes out in frustration.

Experiencia fantástica: We just moved out of our rental property and couldn't be happier with the maintenance and staff we've dealt with. Sometimes MSR is a bit of a challenge to get ahold of but I'd expect that with a larger company. The staff we dealt with throughout our time at MSR was courteous and kind. William helped answer all our questions at move out and kept us up to date on the state of our inspection. He was super responsive and friendly too. We moved States and could no longer rent through MSR but would have if we could have. Thanks for a good experience!

Experiencia negativa: Please stay away and do not rent from this property management! We are military and my husband got orders to move to San Antonio from San Diego. We were looking for homes and came across one from Main Street Renewal and got approved. We were told someone would check the home to make sure it was move in ready and we took their word for it. We received access to our home to be welcomed with an INFESTATION of roaches!! The house was dirty, missing lights, window doesn’t lock and falling out, the outlet popping out, hole in the floor, water damage, and more! We have 3 kids 4 and under and that home is not safe and definitely raises health concerns as well! We stayed one night and there was roaches crawling on my 2 year old. That was it for me!! They had pest control come (who is a contractor) and even he was in shock with the state of the home and said they shouldn’t have let anyone come into the home! I’ve raised my concerns and they seem to get brushed off, especially the fact that the house is infested! I spoke with a guy named Jesus and I told him all that was wrong and the main problem was the infestation and he replied with “the blinds are not an emergency.” Totally brushed everything else I said. I know the blinds are not an emergency I was just informing everything we came across in the home. Everyone we have spoke with doesn’t want to give any solution so legal action is being taken! We have proof of everything!!! We have about 100 pictures and videos! These are just a few.

Experiencia negativa: If you are a contractor, someone looking for a property manager, or someone looking for a home to rent, DO NOT USE THIS COMPANY!! I recently moved from San Diego to San Antonio on military orders. Signed the lease without seeing the home (as I was in San Diego) only because I was assured someone from the company would ensure the house was move in ready. It surely was NOT move in ready, as it was INFESTED with roaches, and looked untouched for years! When I informed the company I was unhappy and wanted out of the lease, they replied with "did you put in a maintenance request on the resident portal?" And "did you fill out the move in check list?". I was also told there is nothing that could be done for me to get out of the lease, which is a lie! When the pest control man came, he too was absolutely appalled by the state of the home, and he told me and my PREGNANT wife that he would not let anyone in this home and that he couldn't believe they let anyone live there. Needless to say I am now taking legal action with my base's General Attourney to get out of this lease and get my money back. I have no idea how this company owns thousands upon thousands of homes all over the U.S. Check out their Facebook page and read the comments and mentions of you don't believe me.

Experiencia fantástica: I love this company. Anytime I have any maintenance issue it has been resolved immediately. I still live in one thier properties. I would recommend 10/10.

Experiencia fantástica: Rick was prompt and efficient. I really appreciate that he took his time to discover the issue and quickly resolved my problem to have me back up and running. I pray that if I ever need help again, it is Rick that comes out to assist because he is top notch. This is my first experience with Mainstreet and because of Rick I am completely satisfied.

Experiencia negativa: The physical office looks closed from the front entrance ( lights off, boxes and random things in front room). When we went to the office across to ask if they see people going and coming, they said that the people stay in the back rooms and to knock on the doors around the corner. The unprofessionalism of this company is an outrage. After 3 days of trying to get this company to have a biohazard cleaning crew come to my house, they have had zero progress leaving me to live in my house with a crime scene. The phone number of the office is not to the physical office but instead, to random people around the country. It is unbelievably disappointing my experience with this company. Do not rent through Mainstreet Renewal.

Experiencia negativa: Avoid this company, tenant support is outsourced through a horrible support portal where you get scripted responses non-stop. (Not even sure its not just some horrible programmed AI half the time) When you finally do get a real human they're clueless and take weeks to get proper support. Lived in their property for almost 4 years rent on average increased $150-200 each renewal. When your lease finally comes to an end they'll "accidentally" forward your security deposit to the wrong address and you'll wait months of arguing with customer support only to have to take them to court to get any possible resolution. This place might as well be a scam save yourself the headaches. Look around other review websites, just do a simple google search. Any positive review should be treated like a bot.

Experiencia negativa: Update (7/31/2021): Where to begin... unfortunately, we are obviously not the only folks to have had a terrible experience with this company. The home itself was poorly prepared for us to move in. As a few examples: paint peeled off doors and trim if you looked at it wrong, 2 door knobs literally fell of when used normally, a floor transition trim piece pulled up freely, and (most importantly/concerning) they had removed the deck from the fenced in backyard and we found numerous pieces of sharp, rusty metal (nails, bolts, chicken wire, rebar, etc.)...in an area that should be safe for our children and pets to run and play. Maintenance work was slow when needed. Customer service is abysmal...it takes forever to get somebody on the phone, and then they transfer you to multiple different people or departments (despite having already slogged thru extensive automated prompts). Our most frustrating experience spanned several months. In September, a technician came out to fix the dishwasher because it wasn't draining properly. While he was there, I casually mentioned that I needed to get a 2nd garage door remote. [That's right: the house has a 2-car garage, and yet we were told that MSR's policy is to provide only one remote. Our sales rep/agent "helpfully" told us that we could buy spare/extra remote(s) at Home Depot or Lowe's for $10-20.] When I mentioned to the technician that I planned to purchase one, he volunteered that he had an extra one in his van and would be happy to "give" it to me if I wanted it. I was initially touched by his generosity, gratefully accepted, and even gave him a 5-star survey response/review (see below). 2 months later, there was a $100 charge on our account, so I called to inquire what it was for. I spoke with no less than 7 people over the course of the next 3-4 months, and was ultimately told that the charge was part of my lease agreement. So something their sales agent told us costs $10-20 and their maintenance worker offered to give to me (I did not ask him for it), we were charged $100 for. Having had the experience we had and now reading about so many other negative experiences, I sincerely don't understand how this company continues to do business. Do NOT discount or overlook these 1-star reviews! If you are considering renting a property from Main Street Renewal. Keep looking! Original maintenance review (Fall 2020): Oscar B. reached out on his way and arrived promptly. He was professional and friendly and went above and beyond to ensure our maintenance needs were met. I am very pleased with the service we received from him this morning.

Experiencia fantástica: Spectacular work! Cody was very communicative and assisted will all repairs and maintenance needed! His work was fast and well done!

Experiencia fantástica: Rick has come to our rental home twice to do maintenance work (one on AC, the other on our garbage disposal) and did a great job on helping us with both of our issues! He was kind and informative and let us know all about what the issue was and how he was going to fix it. He was in and out with both fixes in less than 10 minutes!!! Highly recommend Rick for all your maintenance needs.

Experiencia fantástica: Rick (with maintenance) was so quick to respond to the issues going on at the house. He was extremely professional and provided superior customer service. Thank you!!!

Experiencia negativa: I strongly advise against renting from Mainstreet Renewal My experience has been nothing short of a nightmare due to hazardous and neglected conditions in the property I rented. From day one, there was mold in the vents, posing a serious health risk to my family—especially my son, who has asthma. Despite repeated requests, the mold issues have never been fully addressed, and it’s clear the property has major moisture and ventilation problems. Plumbing issues were constant, causing inconvenience and further concerns about the building’s upkeep. The tipping point came when the ceiling actually caved in, caused by a raccoon that fell through, revealing mold within the walls. This was terrifying and raised obvious questions about the structural integrity of the home. It’s clear this company does not prioritize tenant safety or proper maintenance. Think twice before renting from them the health and safety risks simply aren’t worth it.

Experiencia fantástica: Rick did a great job. He initially came to check something out in the vents but was able to help solve some other problems while out here. Very kind as well.

Experiencia fantástica: Rick has helped us at our rental home many times. He always gets straight to business and is friendly while doing so. Always leaves with our home in better condition, big thanks to him.

Experiencia fantástica: My sliding door was jamming. Jake came over and fixed it really. New rollers and the door slides really easy. Jake did a great job.

Experiencia fantástica: Rick came out to the property to fix the air conditioner at 7435 Bluebonnet Bay. He is very knowledgeable and professional. He had the unit blasting out cold air in no time.

Experiencia negativa: *SCAM* BEWARE!!! I applied and put my husband as a coapplicant and and when he clicked the invitation link, it told him to CREATE a log in, which he did. Then it asked if he was going to live alone and he put me as a coapplicant but the system wouldn’t take my email stating that email was in use. Now the application says incomplete. We called and after a 45 min hold, were told I need to make and PAY for another application with the other email address he had to add. No sir, No thank you!!!

Experiencia fantástica: Maintenence person Rick was incredibly helpful and took care of several work orders I had submitted. He was professional and friendly. The house was not move in ready by any means but Rick made up for the stress by assuring me these items would be fixed.

Experiencia negativa: How is this company still running? They played me for a several homes I applied for last year. Due to having a housing voucher. Whoever owns it will lose it all within the next few years. You reap what you sow because till this day they are STILL getting horrible reviews. That’s crazy but there are people like me who care and love seeing my clients/customers happy. There is no good reason for the lack of professionalism. Do better please send this message to the owner. The CEO . That’s if they even know how you’re running business in San Antonio. We all have the power to report this company. 0 stars of I could

Experiencia negativa: Completely unethical company. I understand being in the business of making money, but when you do that in such an unethical way, its only a matter of time before the lawsuits start. The extra charges, the lies about what they will do. Their maintenance team has been decent... once you can actually get them to the house. If you have the opportunity to go elsewhere, do it.

Experiencia fantástica: Rick, the maintenance guy who came out today, could not have been nicer or more professional. He went above and beyond to make sure my concerns were addressed and fixed! Rick is awesome!

Experiencia negativa: Main Street Renewal seems to be a giant company with no one who actually has real authority when you call customer support. I actually have been very happy with the maintenance. They respond quickly and do good work. The problem I had was I had my own renters insurance, but because of a minor wording technicality they forced me into their own renters insurance policy. I have fixed the technicality and they are charging me an additional month before stopping charging me, and won’t even entertain the idea of reimbursing me for the previous charges. Additionally, I did not try to pay the renters insurance non-compliance fee, but when my auto payment for rent went through, it used that money to pay the renters insurance non-compliance which then showed me delinquent on my rent. Basically it used my money that I was intending for rent for something I never authorized them to charge me. I’ve rented from actual people who own their home, and they understand technicalities like this and will maybe just call or text you to fix the technicality. But Main Street Renewal is a large corporation who doesn’t care about technicalities or people and just wants to make money. Their customers service is very friendly, but they don’t have any power or authority to fix any problems, they can only route your issue up to their supervisor. It’s no fault of the actual customer service reps, just the system that a few rich guys on top are greatly benefiting from.

Experiencia negativa: terrible from the start. There is no local office to work with, it's all a call center. we were promised a sparkle clean upon move in. NOTHING is clean and there are roaches, dead and alive, bug droppings, eggs, and spider webs everywhere. We had to come OUT OF POCKET to have the home cleaned.

Experiencia fantástica: Rick was amazing. Quick efficient and respected my time since I work from home. He went above and beyond in helping us out with the issues we’ve had since the day we signed the lease, we brought stuff up then and were told it would be taken care of, it wasn’t. That was two weeks before we moved in. Thank you Rick for knocking our needs and requests out of the park.

Experiencia fantástica: Living in San Antonio, Tx all of my life, you never get use to the HEAT. Our A/C unit started going out on Friday. We put a work order in late Friday night. We got a response they would be here Monday to repair it. The service rep, Rick was totally AWESOME!!! He really went above and beyond what we expected. It’s like we won the TEXAS Lottery with him. Now if only we can request him for every service call…. His professionalism and positive attitude are truly his greatest assets. Not only did he help us with the problem we called about but he also helped us set up work orders for other problems we had with the house.

Experiencia negativa: Why can't I get help with my water bill? My bill was high due to a water leak. One bill was over $1600 and another over $400. You keep asking for more information. My bills prior to the water leak, never went over $100. Are you trying to make my family's life hell until I give up asking for assistance due to you renting out a home that has numerous issues?

Experiencia fantástica: My AC broke and Mainstreet sent Rick out the next day. He showed up on time and had the AC working very quickly. Rick even put some weather stripping on the dog door to make it more efficient. Rick is the man!

Experiencia fantástica: Cory from Maintenance did such a great job on getting me and my wife settled in our new rental home. Hes been very communicative and effective and gets things done! Quick & efficiently . We have no problems with everything hes fixed for us. We will prefer Cory from now on :)

Experiencia fantástica: Rick did an excellent job with the hvac repairs. He even took the time to show me the proper way to check for blockages in the line. He is respectful, timely, and communication was great. Thanks Rick!

Experiencia fantástica: Rick did an amazing job! He was able to fix things and explain things I had no idea about. Example: How to find key to house and install a chain for the front door. He also identified that there is no return vent to the main portion of the house. The vent pulls air from the garage (so hot air and car gas fumes) are coming directly into the house.

Experiencia negativa: Trying to pay a deposit and the system is requiring me to reset my password then not allowing me to reset my password even though I am using the specified requirements. Tried 4 different passwords then even tried an auto generated Google password. Spent 45 minutes on the phone only to be told no one can help me. At this point I think I need to just rent from another company.

Experiencia fantástica: Rick the maintenance man was amazing he comes in get the job done and cleans up after himself. Also he informs you of what he is doing and once he has finish he shows you the finish work for approval before leaving to ensure the customers satisfaction

Experiencia negativa: Would give zero stars if I could. While there is a long list for my zero stars the biggest issue that CPS cant turn on our gas for hot water because the valve is leaking gas, along with other spots in the line. We cant get a maintenance tech or even and office person to call us back or say they will fix it. We have to call 911 for a report that CPS has already issued before someone will come out or wait 7 to 10 business days. Not sure how their property (which obviously wasn't made ready) being at a fire/explosion risk can be so easily ignored but it should tell you everything you need to know about his company if this is how they protect their passive income investments. Edit for the owner's response: how many pending work orders for a gas leak do you have for San Antonio? Why would I contact you via email when I've been calling for days with a run around. Hire a real maintenance staff to handle your work orders and call me back!!

Experiencia fantástica: Mr. Rick Geraci was very polite and explained what the problem with AC could be. He then got to it and within 10 minutes the AC started cooling. I appreciate his knowledge and rapid service. My main concern is I have a newborn and he fixed the AC immediately. Thank you!

Experiencia negativa: I have a newborn and a wife. 3 weeks after my son was born my AC went out. And in Texas it’s very very hot and my house started to heat up which was dangerous for my son. After calling MSR I was promised to receive same day maintenance 3x on 3 different days and I received no helped. After learning I was going to have to go weeks without AC, MSR did not provide any help until they gave us a window unit after 2 weeks and had to make a purchase for one. During those 2 weeks I had to vacate my house for the safety of my family. 22 days my house didn’t have functioning AC, after the fixture I requested a credit refund for the days I had to vacate my house. And they only gave me one days worth . They have terrible customer service and they don’t seem to care about their tenants. And I am a veteran, I want to look out for everyone’s well being and tell you to NOT do business wit Main Street Renewal.

Experiencia fantástica: I have been with MSR for about 3 years and the only reason I stay is because Jake from Maintenance has been able to assist me with all maintenance requests that I have had to submit. He gets requests submitted and completed efficiently and in a timely manner. Unfortunately I may not say the same about the out of state call center, that tend to think that if they submit a requests that they might need to pay it our of their pockets. The leasing department is absolutely great and as well as Jake but the call center team, Lets just say that they aren't really needed at all.

Experiencia fantástica: Our experience with Main Street was very good. We especially appreciated how great William Springs was during the move out. He gave us great information and advice, was prompt and arrived at the scheduled meeting time, and was a pleasure to talk to.

Experiencia negativa: Not even one star deserved!!! Words can not explain my experience with this company. Nothing but dissatisfaction, frustration, lack of communication and the local San Antonio staff have been unavailable for 5 days already. A simple email or phone call would be helpful but instead you just repeat yourself to multiple customer service reps and that’s that’s it. Make a complaint to them and they send it to the same individuals you are complaining about. I have lost money planning my move for yesterday because I have not moved! Took off work, money spent on U-Haul, deposit has already been paid and now having to pay a prorated rent at the property I’m supposed to out of. This is ridiculous, when will someone step up and take action to make things right? This is supposed to be a nation wide company and they say there isn’t a manager of the local branch other that Monica. After you receive a bad review you respond with escalating concerns to the management teams provide us with a better solution as it seems the call center has mis information. Every time I call and ask someone to speak with someone in a higher level to address my questions and concerns I’ve been told it’s Monica. If your local team is not available at least have someone else follow up or have the curtesy to let your residents know they will be unavailable for a week!

Experiencia negativa: Rip off artists and liars!!! Got charged twice for an application fee Called them up the 1st time. Pressed 2 to get a call back. Never received one. Called back the same day (Monday) Got an answer. Spokesman told me I will get my refund in 24- 72 hours. Call back on Thursday. Was told it is 24-72 hour work days. In other words 9 days. Waited. Nothing!!!! Called back 2 weeks after the 1st time and was told it would be “expedited “ again in 24-72 hours. Waited nothing. Called several other times asking to be called back at least 6 other times. NOT 1 CALL BACK. Call again only to be told now!!!! GET THIS!!! IT MAY TAKE FROM 3DAYS TO 31DAYS TO GET MY REFUND BACK. IF YOU WANT TO BE RIPPED OFF. MESS WITH THEM!!! IIF NOT. STAY AWAY

Experiencia negativa: If I could give 0 stars I would. Realtors and Sales Agents beware. I spent 45 minutes trying to access a home they had listed with clients of mine on Monday. There agent remarks say it is a show and go and no appointment needed. It also says do not contact the listing agent or brokerage for access issues, then says review attached documents for access instructions. Except they didn't attach any document. I was able to schedule the tour through Showing Time, When we get there after visiting a few other homes I click through showing time for access details and it states to contact the listing agent. which is a non-working number. I then go back to the agent remarks on the mls that says for issues accessing to call a number. To find out the number is the main number to the sales side of this organization and the sales agent didn't have a clue why they gave their number and provided me with there leasing division number. I then reached out to that number and an automated system asked me to setup a Self Showing as if I was a tenant. So I tried to enter that information and the automated system stated that the address was not recognized, we then call that same number back and hit option 2 that we are still having issues to be connected to a live person, it instead sends me a link to a chat to chat with someone, so we do that, after another 20 minutes of waiting for a response we leave. a chat agent responded back over an hour later....... If this is how hard it is just to view one of their listings, I couldn't imagine how hard it will be for a tenant already living in one of the properties this management company oversees if they have an issue. Steer Clear!

Experiencia negativa: Where to start. Applied on Thursday evening . It is now Wednesday of the next week and still no response or have had a conversation with any leasing agent. Even after we've called several times. Looking at BBB reviews it seems im not alone on this. Its a nice home but has been on the market for over 60 days and it's pretty obvious now , the management company is the reason why. When you call you are speaking to a script. Update 2 weeks later they finally called to let me know my application was processed. What a joke. That's after I called them last week to tell them we are no longer interested and to withdraw our application.

Experiencia negativa: If you enjoy dealing with a broken, automated system for customer service, this company is for you. After submitting everything needed for their automated (do their jobs for them) system, I ended up having to wait several days for their system to kick out another email, reminding me to do the exact same process over again. After completing it again (Verify Identity & Financial Credentials), system would get stuck in the never-ending circle of "Thank you for verifying ID & Finances....Please verify ID & Finances". I contacted customer service, and was sent to the same broken circular loop - which continued to do the same thing. When I contacted their customer service again with a more detailed explanation of what I was experiencing...they sent me the same link to the same broken loop. Even worse, they subcontract with an entirely different company to do "Self-Viewings"...and after wasting several hours after scheduling my viewing, was never contacted back by either company. Another annoying aspect is that you have to sing up for multiple accounts and apps (which all seem to share all your private data), and never end up working in the end anyway. Starting to think this is a scam front company for ID theft at this point.

Experiencia fantástica: Such a great feeling knowing that my rental has a set of technicians who are knowledgeable. Victor specifically was so kind and took the time to really get down to finding a solution. He explained everything and answered all my questions.

Experiencia negativa: When contacting their resident service line, the people on the other end sound like robots reading from a script who are more likely there to annoy you into not pursuing your request, rather than help you with the problem. Maintenance takes forever to get a response from, so Gof forbid anything breaks. So glad I’m done with them.

Experiencia fantástica: I have to say that Jake has been our maintenance technician since day 1. This was my first rental home from apartment living and with every rental there’s always gonna be some issues left behind. Jake has gone above and beyond to help us out whenever we needed him even with the small things like turning on the pilot to the water heater I’m just a girl what can I say. Mainstreet struck gold when they hired him. It’s great knowing that when I submit a request to Mainstreet for maintenance its in good hands when I see it assigned to Jake.

Experiencia negativa: Worst experience of my life! There’s no one to speak to about problems and all they do if create tickets to cover themselves but nothing gets done! I have mold growing in my house and it’s taken them almost a week to get anyone out here! Told them about a danger to my kids and they said the ticket must process! Repair techs have not been on time for 5 different repairs needed! Ceiling is caving in! Mold in kids restrooms! Had a major leak that took over 3 months to repair and when I asked for reimbursement they still haven’t responded since Nov 2023! If they own a property stay away completely!

Experiencia fantástica: Cory is a huge asset to the MSR maintenance team. He goes above & beyond, offering advice and tips on how to make our renter lives easier. He is thorough and efficient when fixing anything big or small. Having a reliable maintenance person is one of the reasons why we continue to rent with MSR.

Experiencia negativa: We have had the WORST experience with this company!!! Our move in date was yesterday MARCH 1, 2024. We have been unable to MOVE in because we have been DENIED ACCESS codes to enter the property, we are currently on DAY TWO of having NO ACCESS to property. We were told that we should have an ACCESS code via email on FEBRUARY 29, 2024 at MIDNIGHT and again yesterday we were told the same thing that we should have them by MIDNIGHT! It has been OVER 24hrs and we haven’t received anything! My husband was on the phone with them YESTERDAY early in the morning to get the code to move in, he was getting hung up on and given the RUN AROUND! When he REQUESTED to speak with a supervisor he was denied that right, and got hung up on. Our relator and my husband were on a three way call with an AGENT who HAD the ACCESS CODE, however she DENIED giving him the code because she was going to get IN TROUBLE even though she said that on her end that we have paid in FULL the security deposit/first months rent which is a total of $4,000!!! We spoke to OVER 20 agents and were told that they have escalated the matter to “WELCOME HOME MANAGEMENT” and they have sent an email over and over again!! Yet we have received NOTHING!! I am baffled how this company is in business and have NOT had any LEGAL action taken against them!!! My husband and I paid everything we had to move into this property now we are stuck trying to figure out how to get our money back! We expressed to them that we want to CANCEL and pull out of, however we were DENIED that right because we have signed a contract YET our lease hasn’t even started because we have been DENIED ACCESS to the property!!!

Experiencia fantástica: All the maintenance work that Rick did looks great! He was fast, effective and friendly! We are grateful to have a property management company that cares!

Experiencia negativa: DO NOT RENT A HOME FROM THIS COMPANY @ 8914 WALNUT BASIN, CONVERSe TX 78109! DO NOT BE DECEIVED ABOUT THE RENOVATION l! THIS HOME Is FILLED WITH ROACHES!!!! In Fact it is filled with roaches infestation. It will contaminate every single furnitures, appliances you will bring into this home. If you moved into this home after 3months you will start to see every kind on roaches that you have never seen before, especially in the kitchen and living room at nights. While renting we have had pest control over but it was beyond their control. The company will not do anything about it. This is the reason we stopped paying their rent and left because they didn't care.Just be mindful you will have to get rid of all of your stuff to move into another place if not your new place will be contaminated as well… This home needs to be demolished!!!

Experiencia fantástica: Rick is the best thing since sliced bread! He's really nice and came in and fixed everything super quick! Is extremely knowledgeable as well, he gave me some great tips :)

Experiencia negativa: The application process was the absolute worst! If I wasn't so set on getting the house I was applying for I would have gladly paid higher rent to avoid having to deal with this leasing company. I applied for the house and it took hours of trying before I could pay the application fee because the site kept timing out processing my payment. Then the issues with the horrible horrible PLAID income verification. Every time I try to use it with my credit union, I have issues. Finally got through all that and get an Email saying I don't make 3x the rent and more documents are needed. 3 mo of bank statements are requested. I think "I will just avoid any further issues and send my last 4 pay stubs along as well" I tell the rep if there is anything else you need, let me know. 5 min later the response of " need bank statements" comes. OK that's what I just sent but let's do it again. So I highlighted every direct deposit for myself and emailed them off. Response "I can't accept bank statements that include someone else's name that will not be living in the house" OK. I am divorcing and my paycheck hasn't started getting deposited into my week old checking account, so if you want to see 3 mo of bank statements, this is all I have. Response from the rep, "Try PLAID again" OK first of all the 3x rent rule goes by gross pay, not net. How are you determining gross pay by looking at how much the direct deposit is? There is no way to tell. Which is why I sent pay stubs so they can clearly see my gross is way above 3x rent. So I jump through PLAID hoops again and this time make sure that they have deposits showing 3x rent. Finally get approved and begin the comical process of trying to pay my deposit. The system keeps trying to charge me the $50 app fee again. Rep says she doesn't see that on her end. She gives me a promo code that deducts the $50 but every time I refresh the page, the amount due changes. Finally get that paid and have a move in date set. I need to pay the partial month's rent because my move in is the 17th. It is currently the 6th. I tried to pay the partial month and I need to have the partial rent paid by the 12th so I can use ACH and not pay the ridiculous $4.95 "convenience fee" for using a credit or debit card. This fee is robbery, since they do not accept anything other than credit/debit card if you are trying to pay close to the due date. They require you to pay it 5 days early when trying to use ACH.

Experiencia negativa: Poor communication, poor customer relations, reluctant to take responsibility for property maintenance. Water leak from exploded faucet outside ran for 11 hours. Had a tree over 20 ft tall dying and large branches falling on cars, neighbors car and roof and in yard to the point city compliance came out. And they still wanted to argue that the tree did not need service. After two months they finally cut the tree down. The property mgr would not speak with the code compliance officer, he had to threateh fines wirh the tree service... I will not rent from them again.