Legend Real Estate

Negative experience: This review used to be a 5 star review but since moving out it’s changed to a 1. There were many charges to our account that we tried getting more information on and instead of responding to us they just took it out of our deposit and never responded. One of the workers from the office came to check our apartment before moving out and LAUGHED when we said we were hopeful to get our full deposit back. Please heed the warnings of the previous reviews. It also takes about 2-3 maintenance requests for them to actually fix the problem.

Negative experience: Cancelled my signed contract without telling me and invaded my personal privacy. (Adding some updates after Legend responded, including photos that prove they are liars) I should have made this review last year when I moved out, but I’ve had to deal with trauma from the experience. I’m writing this review now because people should be warned against doing business with Legend. I was in an apartment with two friends who were married to each other, and the three of us all signed one lease together for the apartment. After an argument with these roommates over how much of my shelves they could use (ones I brought and weren’t part of the apartment, they canceled our contract without telling me and Legend did so without calling me at all, despite my name and signature also being on the lease. I only found out when I was sent a different contract that was not the one I had already agreed to. I called Legend and said that they couldn’t cancel my contract without telling me and was told that they already sent new contracts out to the people who would be taking my roommates’ contracts so there wasn’t much I could do. I went into the Legend office the next day with a printed copy of the contract, and only then did I get an email later that day that the original contract had been reinstated. After my roommates had moved out and checked out with Legend officially, they came back when they knew I would be out of town to get a coat that I had taken by accident from a shared closet because they were being children and refusing to talk to communicate with me in any way. They came when Jade, one of the employees, was doing a check of the apartment. Instead of telling them that they had already moved out and they should communicate with me to get the coat back, she went ahead and looked through my closet without my permission. She found the coat and pulled it out, and only then was I called and informed of the situation. I was in shock of how grossly my right to privacy had been violated. I no longer felt safe in my apartment. After both of the these events, I scheduled a meeting with Tim, the owner of Legend, and he had the audacity to say that they had actually noticed the issue with the contract and fixed it themselves. My roommates had tried to cancel it on Monday, July 31, 2023 and they only fixed this on Thursday, August 3, 2023, and only after I had called and gone in personally. That’s 4 business days, which is much too long to have a mistake that bad. He also said that Jade had not violated my privacy, basically saying Legend has the right to go through any of their tenants closets. He refused to apologize for either situation and even threatened me with legal retaliation. Legend is dishonest and doesn’t care about its tenants. Look for better renters. (Updates start here, so read Legend’s response before continuing) Update 1: Legend claims that my ex-roommates contract was still enforced, but I’m providing pictures of the first page of our contract that shows it expired on August 18, 2023. I’m also providing a screenshot of my texts with Jade on the day that Legend violated my privacy, which is clearly August 21, 2023, which is 3 days after the contract expired and Legend admitted they had no new contract. Legend Real Estate violated my privacy and are lying about it so they can avoid taking responsibility for their actions. They are liars and this is definite proof. Update 2: even if Legend saw that they canceled my contract by accident and fixed it, it only happened after they sent out contracts to me and the new tenants on August 2, 2023. I called right after and said that they couldn’t cancel my contract without telling me, and the person on the phone told me that it was too late and the contracts were already sent out. I had to go through my contract and let them know it was illegal for them to cancel it and I went in and showed them the next day. Only then was it fixed. Also, even if they found the mistake, they should have apologized profusely for such an huge error shows they don’t do business in good faith.

Negative experience: There were all these random fees here and there for no good reason that really added up over time. Excessive monthly cleaning checks that we always seemed to fail no matter how hard we clean, they made a couple hundred off of us this way. A thousand dollar security deposit that they don't give you back? Might as well break things and get your moneys worth? End of year MONTHLY carpet cleaning fee when the carpets sure aren't cleaned nearly that much. It feels like a complete scam and I don't think any explanation could ever change that. Also Visitor Parking is only good for a couple hours before the towing company would take several cars for a couple hundred dollars each, a sign would've be nice. Who only visits for a couple hours, I'm not trying to go find my friends car when it disappears. We all have the power to make the world a better place and it is so easy.

Negative experience: This place is awful. Their app doesn’t work half the time, they come in to do monthly cleaning checks which feels SO invasive to me. I understand if they came every 6 months or at the end of a lease to make sure everything is in order, but they fine you for the dumbest little things and those charges stack up. You’re renting out to adults, so why do you treat your tenets like children?

Negative experience: If I could give 0 stars, I would. Not writing an essay here, but this management is shit

Negative experience: ⚠️ Warning about this company ⚠️ I attempted to contact them on behalf of my client, and they refused to speak with me. Even worse, they also refused to communicate directly with my client, who was a tenant. They made the entire process unnecessarily difficult to resolve and showed a complete lack of professionalism. If receipts are needed they can be provided. Do your research before considering moving into any apartment complex managed by this company.

Negative experience: I’ll never forget the great memories I made with this rental company. Like the time they did cleaning checks on my wife and I, who are not students and did not live in student housing. I’ll always be fond of the excessive hidden fees they tacked onto each month’s rent. Of course, how could I forget the times that the “owner of our property” would be in town so they’d be coming inside just to snoop around. Nothing says comfort like invasion of privacy. The yearly cleaning fee was always a delight to pay. I fondly remember this one time they said they would be coming by to wash our carpets and we said “please do not come by, we will not be home” and so they did anyway. The service workers tracking dirt through the carpets and the walls was the cherry on top. The rude lady who answers the phone was always a privilege to talk to. I loved being mocked and laughed at while requesting accommodations. Take some time to read some of the replies to reviews here to see how nothing is ever their fault and how tenants should just read their reasonably lengthed 30+ page contract to know what to expect from them. As others have mentioned, you will not get your full security deposit back.

Negative experience: Living under this management was an absolute nightmare. I understand that not every case will be like mine, but I feel compelled to share my experience because if this management has done it once, they’ll likely do it again to others. So, be warned, especially if you’re taking over someone’s lease after January. I moved into the Riverside Ave condos last weekend of June or the first weekend in July of this year. I took over the last few months of someone else’s lease. Before I moved in on June 19, I made sure to ask all the necessary questions, such as “Will I be able to renew my contract?” and “When can I renew my contract?” (I’ll include a screenshot below of the email I sent with these questions.) I asked these questions to ensure I understood what I was getting myself into. I’ll also include a screenshot below of Legend’s response to these questions. Here’s what they said (in regards to renewing my lease): “The lease would be able to be renewed currently, however, I cannot guarantee that you will get it until the renewal contract is signed.” I knew my spot wasn’t guaranteed, so I knew I had to be proactive in securing my spot for the upcoming year. Fast forward, I move in and on July 10, about a week after I moved in, I decided to start the renewal process. My contract ended on August 15, so I thought sorting everything out a month early would secure my spot. I’ll include a screenshot below of this email as well. The next day, on July 11, I received a response from Legend stating that my spot had been taken, but they would happily find me a new unit. I expressed my frustration, stating that I would never have moved in if I had known I wouldn’t be able to renew my contract. Fast forward a few more days, and I discovered that my roommate, who had only moved in a few months before me, was also denied the opportunity to renew her lease. We were both cc’d on an email on July 14, which I’ll link to reveal their scheme. Since neither of us could meet the January deadline they requested (if they respond to this review, they’ll likely claim that the January renewal deadline didn’t apply to me, as they had informed me in the email. Regardless, they stated that a group of tenants was moving in together, and accommodations couldn’t be made. This implies that Legend knew SOMETIME AFTER JANUARY that this group would be moving in.) which means their spot was likely secured long before I moved in or during my move-in process. They deceived me and gave me false hope that I could renew, then bound me to a contract so I could complete it knowing I wouldn’t be able to renew. But hey, at least they’ll be able to collect the remaining rent by completing the previous tenant’s contract, right? I sent my frustrations about this notice in the email on July 14. Their response to me was, “We weren’t under the impression you wanted to renew your contract.” Why would someone want to move into a place for only a month and then be evicted? Why are they gaslighting me by claiming they “weren’t aware” of my desire to renew, even though it was one of the first questions I asked and we had already worked out a plan a week after moving in? It’s absolutely ridiculous. I’ll provide screenshots of the emails according to the dates in this review. Please be cautious when signing with this management. They have no qualms about screwing you over, making your life difficult, and then taking zero responsibility. If you’re reading this, Legend Real Estate, do better. Many of the people who sign with you are college students who have enough to worry about without housing being another concern.

Positive experience: When i moved into my apartment, there were a lot of issues with the bed frame. The management responded to all of my emails and were able to fix the bed frame within a week. They were much more responsive and willing to work with me than other management companies I have had in Provo.

Negative experience: They charged me $180 for carpet cleaning. Our unit has no carpet…

Negative experience: THIS MANAGEMENT COMPANY IS DISHONEST. We had a very disappointing experience with Legend Real Estate at College Park. After moving out of state mid-June for work, we continued paying rent for July and August because our contract had not been picked up by another tenant. During that time, management gave another tenant keys and allowed them to move belongings into our apartment — while we were still paying full rent and utilities. We only learned of this because a neighbor informed us that someone had moved in while our contract was still active. When we called to ask Legend about it, we were told flat-out that no one had access to the unit, only to later discover (and have management confirm in an email) that another tenant had in fact been given access before our lease ended. Despite this, management continues to deny any wrongdoing and has refused reimbursement. It is unacceptable for tenants to be paying rent on an apartment while others are given access behind their backs. This experience was dishonest, frustrating, and costly. If you do choose to live here, be very careful when moving out — who knows how many other tenants they have scammed like this without being caught. We cannot recommend Legend Real Estate or College Park to anyone.

Negative experience: Bi-polar property management. You can never win with them. Random fees are tacked on to things. Property is in alright condition and a fine location. (Campus Villa) The management recently entered our apartment without notice and said that we need to submit to another cleaning check only one week after passing us for our deep cleaning check. I really dont understand sometimes. They are good at somethings and aweful at other things. Carpet cleaning fee is around 150 dollars. Not excited that overhead for the apartment is being disguised as a cleaning fee. This should be included in the price of rent as well as the other random fees that will be included. Management is the worst part. The apartments themselves are iffy at best and what you can expect for a cheap college apartment. You do have to pay to park at their properties. This is not included with the property. There also isnt enough parking for the campus villa residents. They do not regulate the number of parking passes so some nights you have to park 5 blocks down the road or park illegally even though you payed for parking. Hard to be happy with this apartment. Good people and good location. Bad management.

Negative experience: no communication with tenants about expectations. Millions of made up fees, and dishonesty. “Utility handling fee” raised 33% because “utility company raised the price”. No utility company is raising the price 33%… so I asked for a receipt and they conveniently refused to give it to me.

Negative experience: In the contract there is a $15/monthly charge for monthly carpet cleaning. However the carpet was only cleaned 4 times throughout the year. My roommates and I were all surprised to lose $180 of our security deposits for carpet cleaning that only occurred 25% of the time it was supposed to. Update: Great response from the owner. typical classless rental companies. I'm sure that a poorly done quarterly carpet cleaning costs $300 per apartment.

Negative experience: Me and my husband lived at college park apartments in provo for over 2 years. We’re very disappointed and frustrated with many different interactions with had with legend real estate. First we had times when we got home from something and they were in our apartment changes the filters when the contract specifically says they cannot enter without 24 hour notice. Cleaning checks were a NIGHTMARE!!!! Our first ever cleaning check they marked us down for items not being spotless that we owned. Ended up failing us then had to pay $50 for them to come back. Moving out finally they have been DIFFICULT and FRUSTRATING to work with!! We spent so long cleaning every detail of our apartment and they showed up 30 minutes late to give the keys back and check it. The guy ended up marking us down for a small piece of hair in the sink and a crumb of cheese in the kitchen drawer. I was told from legend real estate it’s nice to be present for cleaning checks so you can hurry and fix what they said. This man proceeded to say he doesn’t have time and someone else will have to come back when he was already 30 minutes late. I was moving across the country so I couldn’t come back. They said I can just call it done and they can take the $950 security deposit. Finally after they checked it random charges were charged to our account that we were never aware of. They charged us $300 to clean the vents in our tiny apartment because we have a dog. Keep in mind our dog is a 15 LB ESA dog that doesn’t shed. Not sure how it costs $300 but they claimed it states that but it never clearly states $300 will be taken out. So out of our $950 security deposit we only get $255 back. ABSOLUTELY RIDICULOUS!! Feel like they’re just trying to make a profit out of everything and it’s sad they’re doing that to college kids. Glad to finally be done with Legend Real Estate!!!!

Negative experience: Bad service, they look for any excuse to charge you extra money

Fantastic experience: Our apartment was transferred to new management (Legend Real Estate) in the middle of contract, and I’ve had several interactions with the office. They’ve been very responsive and understanding of any issues. One thing I appreciate is the monthly cleaning checks, which are essential in a college town like Provo! they help ensure everyone keeps their rooms and shared spaces clean. Overall, if you're a clean and responsible tenant, you shouldn’t have any problems with this property management.

Negative experience: Rent isn't prorated and they have a irrevocable likeness agreement, shitty company

Negative experience: Screw these guy!!! My car was stolen and they didn’t freaking care! All they did is made me pay more money. DONT RENT FROM THEM

Negative experience: DO NOT RENT HERE!! I had a fiasco with my security deposit where they told me they had sent it by a certain date. I told them I had not received and they told me to wait. I got the check a few days later and it was postmarked showing it was sent after the day they said they would send it. A couple days after that, they sent me another one and charged a $15 fee for having to send another one they told me I didn’t need to do and one that I never told them to do. When I tried to ask them about it, the lady opened with “I hope you know I was supposed to leave early for vacation but you’re making me delay that.” I know provo housing is bad, but this place is horrendous. I would rather be homeless than have to work with these lazy employees ever again.

Positive experience: Legend real estate has been a very good leaser and we're even able to help me with my contract when it came to getting BAH for the military!

Negative experience: I've been living at the Stonebridge condominiums for almost 2 years and really want to give an honest review of this place with the pros and cons so here we go. TL;DR: The Stonebridge condominiums are in a great location near campus, with reasonable rent and responsive management. However, cleaning checks can be frustrating, with inconsistent fees for what feels like minor issues like soap or dust. The parking situation is also tricky, as there’s only one spot for three tenants, and additional spots are either difficult to get or costly. Overall, it's a decent place, but the cleaning fees and parking can be annoying. Pros: -Great location (Close to campus, campus life, some restaurants, bus stops, and a little grocery store) -Management is fairly responsive when you submit a question or maintenance request. -Rent is a reasonable price, especially for being this close to campus, as well as having private rooms (at least in my apartment). Cons: -Cleaning Checks are kind of a nightmare On our most recent monthly cleaning check, I cleaned everything on my portion like I normally do, which I'd like to think is pretty thoroughly but this time they marked the "Use Scrubbing Bubbles on shower" as a fail, which fails the whole check and automatically added a $20 re-check fee to my account.. I'll attach pictures of my shower right after I cleaned it the first time so you guys know what it looked like when it was failed. Normally when they fail you for just one thing or something small, they have an option where you can just take a picture of the thing "re-cleaned" but I'm really not sure what the deciding factor is between that and the automatic $20 re-check fee where if you fail that one as well, you will be charged an additional $50/hr cleaning fee for someone to come clean it for you. It is quite annoying especially because I feel like most other places don't charge anything for the first initial re-check ESPECIALLY if it is just one small thing but that is not really the case here and while i'm sure they have their reasons, it really just feels like the decided they wanted an extra $20 from you this month. I will say this is the first time they just went straight to charging the $20, but in the past when I've failed, it's been for reasons like "I had some dust on my vanity" or "there is soap on your shower wall" (for that one it was because they came a day later than they said they would and I took a shower that morning, getting some soap bubbles on the wall before I left for work). Overall it just feels very inconsistent and absurd to pay an extra $20 for a "first warning" fee on something that has been cleaned the same as previous times when it was not mentioned at all. -Parking is a bit tricky My apartment has 3 people living here and that is currently the max amount of tenants. Legend provides 1 parking spot for the 3 of you and being so close to campus, there is never any street parking. Legend does have a parking lot about half a block away from my apartment that they do sometimes have available spots in and you can rent them for $40/month which is annoying but pretty average for an extra parking spot close to campus, however, to pay it you have to get either a cashiers check or a money order. The other option at least for fall/winter semester is they will raffle off extra parking spots they might have in the above ground lot in the complex and then it's like $100 from the months of like November to May or something like that but it's quite literally luck to get one like that. Those are the two biggest complaints I have right now, overall, the parking situation is sort of manageable, but I am pretty upset about having to pay an additional $20 for a cleaned bathroom with no sort of buffer in between, but literally what can you do. Just some things to be aware of. For the most part it's been pretty good and not the worst place to live by any means, but like any place it has it's downsides. I do realize this is a very long review at this point and I apologize for that but I hope it helps!

Fantastic experience: Legend Real Estate has always been easy to work with. They are up front with their contracts, the staff very obviously care about the tenants and their needs, and have shown many times that they are willing to work through concerns. Good company to work with, would recommend!

Fantastic experience: All experiences with Legend Real Estate has been great! They are thorough, welcoming and willing to address questions. The team has always been helpful and the owner is very involved and truly cares about everyone especially the owners, tenants and staff. Any time I have needed anything it was addressed quickly and the staff is vey helpful. Out of the many management companies out there I would highly suggest and only recommend Legend Real Estate!

Fantastic experience: We have had Legend managing our rental property for several years. My primary contact has been Jade and she has been great! She has kept us up to date on everything going on with our unit and let us know well in advance of any contract renewals or repairs that need to be made. Legend has been great to work with and we will continue having them manage our property.

Fantastic experience: Great company and super easy to work with. If you need help with anything, call and ask for Tyler, he’s great and will take care of whatever you need!

Positive experience: Legend has been good to me! They've done a good job of informing of cleaning checks and maintenance. When we've put in matiance requests they've responded in appropriate time. It's been easy to pay rent and overall I've enjoyed living here.

Fantastic experience: I enjoy living in Foxwood Condos! There is a lot of storage and pantry space. The upstairs condos are definitely the way to go if you want a large group and a lot of space to store belongings.

Fantastic experience: My personal experience with Legend has been great, have a little patience and the office staff was able to help me with my questions.

Fantastic experience: Legend real estate is awesome and reliable. Tyler was very helpful in getting me information on a lot of things.

Positive experience: The cleanliness and quality of our apartment was much better than most of the other complexes we looked at, and we were impressed that the rent was quite a bit cheaper at the same time. The LRE team was generally good at answering questions and responding to concerns we had. We would rent from them again.

Fantastic experience: I've had a great experience with Legend Real Estate! They were quick to respond and always ready to help with any questions I had. I would highly recommend renting with them!

Fantastic experience: Legend Real Estate is one of the better property management companies in Provo. They are very understanding and willing to work with their tenants. Highly recommend renting with them!

Fantastic experience: 10/5 stars! I'm an HOA president, and contracting with Legend has been a game changer!! They're quick to respond and their services are incredibly organized, but the best thing is their experience and guidance. They know the industry inside and out and have given us solid advice and helpful connections through their network that have helped us reduce costs, improve quality of life, and rebuild HOA savings.

Fantastic experience: Legend Real Estate manages the rental of my condominium. They collect the rent each month and deposit it into my bank account. They inspect the unit and make sure that my renters are maintaining the property. It is nice to have a company that I can trust since I am living outside of the country at this time. I don’t worry about my property and I can contact Legend Real Estate at any time to ask questions about my rental.

Fantastic experience: I’ve rented from Legends for two years and it’s been great! Management always responds quickly. Maintenance is also pretty quick. Some people don’t like the monthly cleaning checks, but I think they are fair. I highly recommend living here.

Fantastic experience: Jade is an angel and is so helpful and kind ! Thank you for always being supportive

Negative experience: 2 stars for Legend, but 5 stars for Georgia. She was always very kind and helpful in her communications and helping solve problems. Outstanding person to interact with, even though the company as a whole was not the best to work with.

Positive experience: I appreciate the good work that Legend Real Estate grounds crew has cleaned up the dead leaves and debris out of the common areas of out community.

Fantastic experience: Got locked out of my apartment late at night and had to call Georgia. She drove to office and was back with an extra key in 10 minutes with no charge! 10/10

Fantastic experience: A pleasure working with Jadrie. She’s very professional and helpful with all my questions and concerns.

Fantastic experience: Great business to work with! They are professional and organized. Employees are knowledgeable and quick to respond to messages.

Fantastic experience: Jadrie is always super helpful and kind. Super good at explaining things. I appreciate her follow through. Love Legend!

Fantastic experience: Some friends and I lived in one of their properties. The parking situation wasn’t the best, but aside from that, it was a nice place with reasonable rent. After getting married my spouse and I return to the same management company. We rented a place with a friend/roommate of our choice. However, due to some personal issues with our roommate, we had to move out unexpectedly. We decided to sell our contract, and management made sure that all tenants involved agreed to the changes. There was a small hiccup in the process, but it was resolved in less than a week. Compare to other rental companies these people know how to be time efficient. Jade and Tim were great to work with. Finding good management and reasonable pricing is hard to come by. I recommend Legend Real Estate!

Negative experience: Garbage company, just add about 100 dollars to whatever your rent is and that is about how much you will end up paying in fees and crap that they make up.

Fantastic experience: Loved working with Legend and with Jade especially, she is amazing!

Fantastic experience: I have worked with Legend Real Estate, and they are great! Easy to work with, very nice, and answered all the questions I had. My experience with them was great, and I would recommend them to a friend!

Fantastic experience: I have loved living in housing managed by legend! They are so easy to work with and willing to work through any issues that arise! I’ve worked with jade in the office and she is amazing!

Fantastic experience: Working with Legend Real Estate has been incredible. They have gone above and beyond our expectations! Would highly recommend.

Fantastic experience: I cannot express enough how awesome Legend has been! We have rental units that we never worry about because we know Legend is totally on top of things. I cannot tell you how awesome that is! Tim and and his team are the best.

Positive experience: Legend does a nice job of collecting rents and of taking the load of managing my rentals off my shoulders.

Fantastic experience: Jade S is great! They are a good management company and work with you well!

Negative experience: Very crappy management. Moved out of one of there properties over a year ago and they are trying to charge me for something that’s not my responsibility anymore. They should have taken the money from my deposit before sending it back to me. When I tried to talk to manager she was very very rude to me and basically told me that I have to pay or I’ll pay more in the end. Also they don’t manage there properties correctly. My apartment was never up to code and nothing was done about it until I left. In hopes someone sees this don’t rent or anything with these guys. THEY WILL ROB YOU!

Negative experience: I wasn’t going to write all of this but since I left a 1 star review they have started emailing me and threatening me. WHATEVER YOU DO, DO NOT USE THIS COMPANY TO MANAGE YOUR PROPERTY AND I WOULD NEVER RECOMMEND ANYONE LIVE IN ONE OF THEIR PROPERTIES. If you do rent with them, good luck getting your deposit back. If I could give 0 stars I would. This company is incredibly petty. They are terrible property managers. The place I stayed at was moldy, carpets were stained and when we arrived to move in the rooms and kitchen were dirty with lots of trash and old used dishes. The townhome was disgusting and poorly taken care of. The door in question was already damaged when I arrived at the room. I did not take pictures of any “damage” on the door because it appeared to have already been repaired and the door and frame functioned. I have asked for pictures of the repaired door and have not received them, probably because the door is in the exact condition. Now because I left a bad review they are threatening to send the $70 to collections when in fact they still owe me the deposit I paid. All I have encountered with office workers at legend real estate from the moment I picked up my key is a condescending attitude. I am left to question how many other tenants have been taken advantage of from this “damaged” door?

Fantastic experience: We had been on the waiting list for on campus housing for several months and so we decided to sign with Legend instead. When we finally got into on campus housing, we had to sell our Legend contract. The representatuves were, kind, helpful and quick to respond to our needs! I've never had such a responsive housing manager. Thanks!

Negative experience: I understand that some things are legal but not HONEST they take of my deposit $180 for a supost cleaning that is an abuse I cleaning very well but they just found ways to take your money....It's a shame How take advantage of others it's supposed a students city....I never going to use a management.

Negative experience: Be Aware: Legend puts a $15/month carpet cleaning and refurbishment fee in the contract for cleaning the carpets once per year. That amounts to $720/year per apartment (when including all 4 tenants). It is not charged until move out. While it may appear in the contract, it feels scummy to wait to charge it until the tenants move out. Legend also charges a $5 fee to have your security deposit mailed to you if you do not provide them a stamped and addressed envelope at the time you move out. They do not let you know ahead of time that this is the case, as you should read it in the contract. While living at their Monson Property, I asked them how often they clean the laundry room as there was a trash can filled a full 18 inches past the top with lint and other laundry trash. It was this way for months. The company representative told me that I could clean it myself if it bothered me. Sure, they did the maintenance that needed to be done, but these three things considered I cannot recommend staying anywhere that LRE is involved.

Negative experience: The worst experience I've had with renting an apartment in Provo. The office is unresponsive to emails, and they post photos of different apartments in good condition. However, when you arrive to move in, the apartment is in terrible condition. Their maintenance service is poor, and it's difficult to make requests to the office.

Fantastic experience: I cannot say enough great things about this real estate management company, especially their outstanding property managers, they have been an absolute pleasure to work with. Their professionalism, attention to detail, and dedication to tenants are unmatched. They always responds promptly to any inquiries or concerns and go above and beyond to ensure that everything runs smoothly. Jade is incredibly knowledgeable about the properties she manages, and you can tell she genuinely cares about the people living in them. She’s proactive in addressing concerns and always follows up to make sure things are taken care of. It’s so rare to find someone who is both friendly and efficient, but Jade is the perfect balance of both. The level of service Legend provide make renting here a truly stress-free experience. If you’re looking for a company with exceptional management, look no further—Jade and the Legend Real Estate team are top-notch! Highly recommend!

Positive experience: Let me just say, the cleaning checks they give you are utterly ridiculous. They expect their 1990 apartments looking brand spanking new, and they’re prepared to fine you up down left and right because you missed a spot on your shower wall when the rest of the apartment is in great shape. Just feels like they’re missing the mark

Fantastic experience: I'm not totally sure why they have less than a 4 star rating. Our experience working with Jade has been amazing. They have some of the best communication I have seen from any property management in Provo. They aren't trying to steal your money. They're more than fair with expectations and always fixed things when we asked them to. Highly recommend any properties managed by Legend.

Negative experience: I rented with Legend for about a year. Frankly I was very disappointed with maintenance and management. On more than one occasion, maintenance would come into our apartment with no warning and when asked about it told us to check our emails. Those emails often came hours or days later. One of those times they shut our wifi off and assured me that they would have it back running again within an hour. 3 hours passed and they still weren't done. I became concerned as I had an online job interview in an hour. They promised me it would be good, after I asked for the 4th time. 15 minutes before my interview I went to ask if they could turn it on just briefly. Both of the maintenance workers were gone and had left their tools spread all over the place. I gave up on waiting for them and went to campus for my interview. I got similar attitudes and complacency from quite a few maintenance workers (there were some that were alright). The fees were also a little ridiculous. They are stated in the contract, but I don't think anyone is super happy about the $180 carpet cleaning fee that didn't visibly clean the carpet. Not directly on Legend is the parking company they hire. I initially input my license plate into their system wrong. I took the hit and willingly paid the fine. But after confirming to have changed my license plate in their system, I still was booted twice more. Legend has cheap contracts, but they might not be worth it.

Fantastic experience: I truly wanted to thank randy for putting in a request to get my air conditioner fixed and Suzanne, randy, and Wendy are incredible human beings that go out of there way to help any one that lives here with disabilities or without and I am an outcast here that just speed walks and lifts free weights , every day of the week and Suzanne, randy, and Wendy go out of there way to help me when needed and treat me like a human being and this is how they treat everybody that lives here which takes a special type of person to do the job they do on a regular basis maximizing there mananagenent abilities to help individuals that live here cause it is not an easy job to take care if so many peoples needs for a variety of different needs.

Fantastic experience: I am thrilled to write this review and express my utmost satisfaction with Legend Real Estate Management company, particularly with the exceptional service provided by Jade. From the moment I started dealing with Legend Real Estate, I knew I was in good hands. Jade has been an absolute pleasure to work with, and her professionalism, expertise, and kindness have made the entire process of leasing my new home in Provo, Utah a seamless and stress-free experience. I have been consistently impressed with the way Jade has handled every aspect of my lease, from the initial application to the move-in process. She has been responsive to all my queries, addressed every concern promptly, and ensured that everything has been done to my favor. Her attention to detail and ability to resolve any issues quickly have been invaluable. I am so happy to have Jade and the Legend Real Estate Management team handling my new lease. They have truly exceeded my expectations, and I feel confident that I am in good hands. I couldn't be more grateful for the excellent service provided by them. If you're looking for a reliable and top-notch real estate management company in Provo, Utah, look no further than Legend Real Estate Management. And make sure to request Jade as your representative - you won't be disappointed! Thank you, Jade, for being an outstanding professional and an absolute delight to work with. I'm so grateful to have you as part of my leasing experience.

Fantastic experience: Responsive and helpful are musts for a management company and Legend is just that. Used for many years and have always appreciated their personalized attention and reasonable management fee.

Fantastic experience: Legend Real Estate its thorough, kind, helpful, and especially knowledgeable! They are especially great to work with. If you use them, you will not regret your choice!

Fantastic experience: Overall good experience with Legend Real Estate. Management/staff were upfront with contractual expectations, and were communicative and responsive to questions. I would do business with them again.

Negative experience: Evil management, especially Tim. I don't know how he thinks he can run this while being such a sorry excuse for a human. Real estate? More like fake estate because everything's a lie. Early move out fee? Forcing tenants to pay for renovation? Added charges on contracts every single month? Contracts? they mean nothing to him. Do NOT EVER sign with them if you hope to have a positive home environment. Every day will be a living hell.

Positive experience: It's ok. Not a huge fan of property management in general but our HOA uses Legend and while they aren't great at communicating throughout the year, they are always very clear in annual meetings about expenses and such.

Negative experience: Worst real estate company possible. So many contracts rules and flat out poor service through the whole 3 year stint as a tenet. Clean checks were the worst, fully understand wanting to make sure we weren’t trashing the place, however, when my roomates and I spend at least 2 hours cleaning and scrubbing every surface in our home to get a fail on the clean check when our house was flawless was a complete shock. Let’s all say we hate legend real estate on 3!! 1 2 3 we hate legend real estate!!:)

Positive experience: I've lived in the same apartment with Legend for three years now so I feel like I have a pretty good amount of experience with the property management company. I used to pretty universally recommend Legend to all of my friends who were looking for student housing in Provo — the prices seemed fair, there were relatively few additional fees beyond standard utilities, and they were extremely responsive to both office inquiries and maintenance requests. Some of that is still true, but enough has changed that it’s a little bit more difficult for me to universally recommend them. Pros: - They are still excellent at fulfilling maintenance requests. Technicians almost always come the next business day after a request is made, and I’ve never been charged extra for normal wear-and-tear maintenance requests - The office is responsive and easy to work with, through phone and email. - I really like the apartment I live in at Windsor Park So-sos: - Base rent prices (w/o utilities & fees) seem relatively in line with the rest of Provo. I felt a couple of years ago that you could get a better deal with Legend than most of the other big property management companies in Provo. I’m not sure that’s true anymore, but base rent prices aren’t any more than most of the other companies. - Cleaning checks are monthly which isn’t great but they aren’t too nitpicky for the most part, we’ve had very few failures over the years (though we do clean pretty well) Cons: - Over the course of 3 years, the total rent in my same apartment has gone up by over 25%. Is it possible my apartment was under-priced at first? Possibly. Still hurts though. - The big con: With every successive year, Legend has managed to find new innovative categories of additional fees to levy on their tenants. Are they spelled out in the contract I signed? Yes. Does that make them fair? I’m not so sure. I’m particularly not happy about the $180 I just had to pay for a year of carpet cleaning that does not seem to ever improve the cleanliness of our carpet. Tenant liability, additional utilities, and application fees are all new over the last 3 years and really disappointing to see. I feel Legend used to stand out in not seeming like they are trying to squeeze fees out of their tenants at every opportunity. I don’t feel that’s true anymore. Legend is a property management company, they’re not gonna be your best friends. That’s okay. They are better than many, but no longer the best.

Negative experience: Not a fan. Hard to work with. Bad customer service. Lots of hidden fees. I room with Mountain View managment now 100x better. You can tell by the responses to these reviews the level of professionalim involved with this company.

Negative experience: This is simply a forewarning for anyone who rents with Legend. Be aware that they will fully enforce a 30+ page contract. Their listing price doesn't always include all the additional fees that are enforced from the contract so prepare yourself for Legend to go after every dime that is outlined in the 30+ page contract. So READ your contract thoroughly before making the long term commitment. Even being one who read through her contract, I still wasn’t happy with how things were charged and handled in the end. You obviously can tell the professionalism and accountability that is shown based off these reviews and can expect to experience similar responses when you have questions and concerns in contacting them.

Fantastic experience: Our landlord recently bought the Belmont condo and changed from Aspenridge Management to Legend Property Management. When I read the reviews, I was worried, but I found out that most of the issues people complain about are because they did not read the contract they signed! They are pretty nice when I call, and they quickly reply to emails. In general, they are pretty nice and good. Also, they have monthly cleaning checks. I live in Master bedroom and I do not like people come and check my bathroom:) Initially, I thought it would be annoying to have someone come to my room each month, but I understand it's essential, especially in Provo. Most young people, even though they serve missions and live alone, are still irresponsible and cannot do basic stuff like washing dishes or cleaning their living space. These cleaning checks force them to be more responsible and clean the place they live in! I also have a suggestion:) in the past, Aspen Management conducted cleaning checks only once per semester. I suggest exploring the option of conducting checks every two months for ONLY sufficiently clean apartments since in three weeks the bathroom won't get dirty if it is already clean:)

Negative experience: They don’t take accountability for anything and they will charge you for damages even after you passed the check out. Terrible experience.

Fantastic experience: I had a really difficult time with a roomate. Legend worked with the Landlord to ensure that my concerns were heard. They responded to my messages very quickly and took my concerns very seriously. I was very happy with the outcome from these meetings and conversations! Highly reccomend their service!

Negative experience: Not a good experience. Our apartment was under a restaurant freezer, and apparently there wasn’t any kind of padding or material in the ceiling to absorb moisture from it. As a result, we had a leaky ceiling, where it would rain a kind of liquid gunk over part of our apartment, and leave a trail of black mold that we had to tend to often. It also left yellow streaks on the walls. We left both multiple maintenance requests, and we called the main company line often, but this issue was never resolved. We instead were told to run A/C, but this had no effect. If you’re looking for a budget apartment, there are better real estate providers in the area to choose from.

Negative experience: If I could give one star I would. If you can help it, DO NOT SIGN WITH LEGEND REAL ESTATE!! They are extremely rude and disorganized. When I was moving in I noticed my roommate whom I did not request had an emotional support cat. I happen to be allergic to cats and they did not notify me that there would be an animal in the apartment. I have many examples of how they are terrible but the most infuriating is when I went to get my security deposit, I was forced to wait over a month to receive it. I don't even want to know how much money they make from stealing security deposits away from students not following up with them about it. It is the 21st century we should be able to simply receive our deposit directly in our accounts like I have been paying rent for a year. Many of their policies are ridiculous and their management, maintenance, and staff are lazy and unorganized.

Negative experience: They made mistake about charging us but won’t admit it. And was very rude about it. Very very difficult to work with. If I can give negative I will.

Negative experience: This company will find as many ways as they can to grab extra money from you. Rent was cheap but after moving out they charged me a lot for damages (that were already there) in common areas simply because I didn't explicitly state them in my check-in form even though I had pictures of said damages dated the day I moved in. I'm pretty sure they charged the girl before me for the same damages as well and my old roommates said they still haven't fixed the damages. If you rent from this company, make sure to be excessive as possible when checking in so they can't catch you on stupid technicalities.

Negative experience: I would advise against renting from Legend. They charge their residents for carpet cleaning twice a year (the charge is rather expensive) and they never cleaned the carpets while I was renting from them (I was there for a little longer than a year). So read your contract VERY carefully. When I asked the management about this, they got very defensive and angry that I found out they were supposed to clean the carpets twice a year. This place will nickel and dime you every opportunity they get. In fact, they try to get a heck of a lot more than nickels and dimes. In the summer semester, I went to renew my contract and after talking to my roommates I found that they were going to charge me $150 more a month than them for the same contract (single private room). It wasn't until I threatened to not renew my contract that they agreed to lower it to match my roommates' rent In addition to this, at the end of my time here, the office manager there was super rude to me when I went to turn in my mail keys and parking sticker. She said some pretty terrible things when she found out I would not be renewing my contract for the next school year. I would never rent from Legend again because this woman alone. I was in the Monson apartments. It's clear the management doesn't care about the living standard or quality of these so-called "lower end" apartments. The apartments are also all very old and dilapidated. There was mold in the shower and kitchen when I moved in that took lots of scrubbing. Light fixtures were exposed, there were holes in my bedroom wall, and the AC unit did not work so in the summer it was wicked hot. In the winter it was freezing because the heater was also busted. It took weeks or months for these two issues to be resolved. This being said, the other residents are awesome and it's a very close walk to campus.

Negative experience: If your reading this review, I would suggest you do not go through housing with this company. Doesn’t matter if your low on money or not here are some red flags about this company. You will not get your security deposit back or they will find ways to take money out of it for cleaning fees, broken light bulbs(that were broken before) etc. You will be charged for fixing things that were broken before! You will be getting screwed over even if your a nice RM and clean cut. My lawyer is going over to file a subpoena to this company tomorrow. It’s time that these big monopoly’s get something thrown back at them.

Negative experience: I have had a huge struggle with Legend Real Estate, and feel the need to warn and share my experience. I lived in a property of theirs from Feb to early Aug of 2023. I found their office staff completely unprofessional and rude throughout my living there, and was baffled when met with a "What do you want?" by an older lady on staff as a response to me stopping by their office to return my key. My experience moving out of the unit was an absolute nightmare. First and foremost, I was charged my full month's of August rent, despite moving out the 14th (required to move out by the 18th). This was not stated in the contract. Additionally, my roommates moved out before me, and as the last tenant in the apartment, I was tasked with the deep cleaning and removal of items for the ENTIRE unit. After all of my roommates passed their cleaning checks, I failed my first cleaning check after spending close to 6 hours cleaning (failed due to me being unaware of the need to remove every dish, utensil, and other similar object from the unit, none of which belonged to me, and all of which were in the unit when I moved in). Spent another 4 hours cleaning and emptying the apartment, and despite that, had $135 deducted from my deposit return as a "cleaning fee," with no other explanation given. Furthermore, I was also asked to throughly clean my roommate's bathroom, which I had never before stepped foot into, and tasked with replacing all burnt out lightbulbs in the unit, including some that were already burnt out when I had moved in. My roommate had requested for a replacement of lightbulbs that were out upon moving in and was denied the request, Legend's stating that it was the tenants responsibility. Thus of course, another charge was deducted from my deposit return as a lightbulb replacement fee, as I refuse to replace lightbulbs that were out from the day that I moved in. My roommates and I were also asked to pay $75 to replace a window screen that was missing upon move-in. All of this added to over $300 being withheld from my deposit return. Overall, I have been extremely disappointed with Legend Real Estate's lack of professionalism, courtesy, and transparency in pricing, and would advise anyone apartment-hunting to avoid renting with them if at all possible.

Fantastic experience: All the bad reviews are renters that ignored reading the contract. Suzanne is truly a good human being that has helped me out so much and she is really nice to everybody and the other employees that I have talked to have been very helpful. You are all troopers for what you have to deal with at the candle light villas. If you ever need any help with anything , I will always help you out for free. Thanks for everything.

Negative experience: Lots of red flags. The price was good, although they upped the price quite a bit after I left. Everyone that I talked to in person or over the phone was really great, but over email was not (more on that later). I used to work for an apartment management company and we would do a quality check before each new move in, and I don't think Legend has anything like that in place, because there were some definite red flags about the conditions of the apartments. When I moved into my apartment, the bathroom was covered in mold. The ceiling fan in the bedroom was missing a blade. Lights were missing covers. When the mold in the bathroom started to make me sick, I submitted a maintenance request and didn't hear back. I sent an email but was told it was just mildew I would need to take care of it. It took a note from my doctor confirming what was in the bathroom was mold and it was affecting my health for someone to come look at it. We got an email saying we were missing a window screen and would be charged. I sent multiple emails asking which one and never received a response. The fire alarm went off in the middle of the night and we called the emergency line and never received a response. I think the passive-aggressive responses to these reviews which include personal information about the reviewer is a red flag in and of itself.

Negative experience: if there were a way to do half a star or even less than that, maybe even in the negatives i would. Just like any other place who has student housing they are the lowest of the low. True bottom feeders, and management can go die in a hole, no one would miss them. they are full of empty promises living on the backs of their renters

Negative experience: Better known as legend steal estate when I lived there. Absolutely worst management I have ever experienced. After living there, I have never been disappointed by a property management company since. I could go on and on, but I think one action on their part summarizes the continual shady practices they resort to--mid-contract they sent an email saying the deposit increased from $400 to $600 (this was in 2019), violating the contract. About a week later after extreme pushback by tenants, they retracted their request and blamed it on their part-time student employees--as if a student employee would decide to increase deposits on their own out of the blue. This company is a nightmare to deal with and will nickel and dime you, but it was the cheapest housing I found at the time and looking back I would say it was worth it for that reason. Choose whether the headaches are worth the price. But absolutely do not work for them. Everyone we knew who ever worked for them (3 different couples) talked very badly of the company and got treated badly as residents after they quit. Hopefully this helps! Just know what you are getting into. Apparently you can't give zero stars, so they are getting 1.

Negative experience: The reviews speak for themselves with this company. Don't even bother renting from Legend, anywhere else will be better. I lived in the Monson for a couple semesters and couldn't wait to get out. Extremely overpriced for the tiny, cramped, rooms you get. The shared rooms can't fit anything besides your beds and maybe a single desk. Our apartment took down all their provided furniture to get smaller ones in order to make more room. Only a single AC unit located in the entry room, so forget about being able to cool down your room in the heat. The rent may seem cheap at first, but all the extra fees pile up. The laundry is extremely expensive, so you'll have to find somewhere else to do it. When I first lived here I asked about a parking pass, and they said they gave mine away to someone else so I had to find street parking that whole semester. The next semester they at least gave everyone one so that was much better. Management is very passive aggressive and difficult to work with, and maintenance takes a few days to get to your request. The students that work for them are friendly, but the older staff are downright mean. I went into the office once for some paperwork, and I was asking questions to the friendly secretary when one of the managers came out of the other room and said some very rude things about what I was trying to do (sell my contract). If none of the things everyone has stated in these reviews fazes you, then the Monson was a very short walk from campus which was convenient.

Negative experience: Absolutely terrible company. They nickel and dime you for everything. The communication between tenants and office is non-existent. If you lease from them expect to send emails and not hear back and then pay fees for trying to send an email in the first place

Negative experience: Please be cautious when choosing a property through Legend Real Estate and READ your contract carefully. There are many fees hidden in there, making the property far more expensive than we expected. I am so disappointed with my daughter's rental. She thought she would be paying $410 a month for a private room in a very run down condo. Her total cost ended up being over $500 a month with a $12 a month liability fee to pay for any damage to the apartment (this is separate from renters insurance), $12 a month for carpet cleaning and refurbishment, and $10 for water, sewer and trash. In addition, she also paid her electricity, gas and internet. This place was worth $400 a month but way too shabby to cost $500. They took $100 out of her deposit when SHE found someone to buy her contract. I am amazed by the fees and the lack of recourse for renters. BE SURE TO READ ALL THE FINE PRINT. I would look for properties managed by a different company.

Negative experience: Really difficult people to work with. They mark work orders complete without actually doing anything. We had to fight to get all of our deposit back. My least favorite property management in Provo and that’s saying something.

Negative experience: What do I even say here? It's not going to change anything. Land lords like this will still be sketchy and they'll still rip people off because the demand won't budge. It's a broken market, and the people at the top keep filling their pockets. Wake up! Hidden fees! Hidden fees! Hidden fees! No surprise here--it's the same story every time. But oh my gosh, this place is so unethical and so far removed from their tenants. The office staff is great, but I get the feeling they're being taken advantage of too. Legend is just a typical greedy landlord. That's it. That's the review. Nothing is going to change. You can't do anything about it.

Fantastic experience: the only provo housing rental company that i have found that actually treats their tenants like humans. great customer service, always answers the phone, and prompt service and repair management. so grateful!

Positive experience: They keep things running smoothly, but getting a response regarding issues is like pulling teeth. Their user portal has a section for making requests or bringing up issues, so I used that to let them know when a portion of my mattress started breaking down. I check on the request every week or so, and have sent a few additional messages after the first one, but have never gotten a response. At least it wasn't something more urgent, I suppose.

Positive experience: Lived with them for 2 years, one at Manavu and one at timp gateway. It was good, repairs were quick and chill. Only complaint was when I moved out they had a few fees that hit everyone ubiquitously, for like contract end cleaning, unrelated to the cleanliness of our apartment. So probably was just like upkeep/wear charges that were suddenly tacked on, and were like $300.

Negative experience: We were put into a different apartment from our contract. It was vacant the entire summer, hadn't been cleaned, there's mold in the bathroom, furniture was missing and broken, and management was super difficult to work with. Fortunately they compensated us for the hours of cleaning we did, but that was only after several emails of us demanding it. They definitely take advantage of college students who have to find a place to live.

Negative experience: They charge high fees and do absolutely nothing in return - there is no security, the steps and walkways are slippery in the winter, IF landscaping is ever done it's about once a year and does not look good. This would be fine if the monthly fees were reasonable, but they are both greedy and lazy. Avoid them if you can!

Negative experience: NEVER. RENT. FROM. THIS. COMPANY. They even require fee to pay online( either bank account or credit, doesn't matter) and you pay so much hidden fees through out the whole and every rent period( lease initiation, refurbishment, and even a carpet cleaning that was done prior to your lease etc). "The" manager is very hostile and rude, and office staff are unprofessional ( they speak down to you). They will take away your security deposit as much as they feel about you at the end of the day. They are inconsiderate. The worst rental company ever. Don't let cheap price fool you because that's not the whole price you will have to pay. It seems this company also pick out reviewers by name here and I don't think thats legal and ok. Thats scary.

Negative experience: If you are a UVU student DO NOT LIVE HERE. They write their lease terms based on BYU’s start date so you will be forced to commute the first week of school and move in during the school day or pay $25 a day to move in early (which equates to nearly a quarter months rent for this year). According to management since BYU’s start date is continually getting pushed it will only get worse for UVU students. If you are a BYU student go for it, it’s a good price for what you get. Based off of reviews and interactions I’ve had with them they are very much a by the contract company - don’t expect them to give you a break if it’s not in the contract. Read through the contract and make sure you understand it before you sign so you have reasonable expectations. Update: After further interactions with management I have yet to speak with a single representative that is helpful and doesn’t talk down to me. It seems that they do all they can to shirk their responsibilities as property owners.

Negative experience: They are here to make lots of money off students for the owners of all the complexes. Magaement is hit or miss, and who spends $720 for carpet cleaning and refurbishments annually for a tiny appartment? At least include that kind of charge in the rent, not a surprise end of year payment. Rent from smaller owners that aren't owned by these rich appartment conglomerates.