Rent-A-Home of the Triad, Inc.

Fantastic experience: Wonderful act of kindness from someone at Rent a Home today - delivered a meal to a homeless gentleman near Walmart on battleground. Thank you for the inspiring act.

Negative experience: Extremely poor customer service. Wasted a week of our time waiting to see a home we weren't even eligible to rent despite asking for clarification on pet restrictions and being ignored. Don't waste your time like we did, the landlords are garbage.

Fantastic experience: Having owned rental properties, working with various management groups for over 40 years, I feel compelled to leave a 5 Star rating for Rent-A-Home. For me, they have been, by far, the BEST. From their well orchestrated online portal, immediate & courteous response from staff, prompt attention to any issue, I could not be more impressed. I no longer own rentals, simply an owner in a building they manage, but I truly love living here for the last 2 years, appreciating their effort to keep the property up, doing the very best they can to please tenants. I recognize people like to complain on Google about all sorts of things, but having had extensive experience with management groups, being on Condo Boards, it’s a tough business, extremely challenging to please everyone. I assure you, this management team is far more on the ball and customer service oriented than most. I’m considering renting my apartment soon and will definitely hire Rent-A-Home of the Triad. Thank you to Ryan and the Rent-A-Home team for taking great care of us, always doing your best.

Negative experience: I would like to start by saying I had no issues with rent a home but the landlord for 1112 Eagle rd is HORRIBLE! moved in 04/01/2025 and was told to be out by 03/31/26! My little family of five and I thought it was okay until all the problems set in, mold in the kitchen, water bubbles in the walls and a non working fireplace… but that was the least of the issues! The property had erosion REALLY bad! The landlord didnt want to fix it! The kitchen counters were not properly installed and my child almost fell off of it just from leaning on it to get a cookie… by son is 4!! BUT that’s not why we were TOLD we can’t resign our lease…. We were told we couldn’t resign because of our dog that we provided ALL PROPER documents for as well as pictures! Just to be told “we were new to the pet screening process and they NEVER looked at my dogs photos”!! Then was RUSHED TO VACATE the property by the 31st of March! My family and I moved out with 3 days!! Don’t EVER LIVE AT 1112 EAGLE RD IN GREENSBORO NC…. The landlord are vile and just want your money!! The house was not worth the rent given all the SERIOUS issues that needed to be fixed!! WILL NEVER RENT AGAIN!! An: have not gotten my deposit yet but if I don’t there will be PROBLEMS I PROMISE YOU!!

Negative experience: Honestly, not happy about my Experience moved in 09/01/2023 & 11/03/2025 was asked to vacate the property by or on 12/31/2025 ….. was contacted over 28 times by the owner of the property & her realtor rushing me to vacate the property even with rent being paid in full for the month of December was unable to enjoy holiday or even enjoy the last month renting the place.. was out of the place by 12/31/2025 keys dropped in box Haven’t received any type of updates from (Rent A home of triad ) In regards to my security deposit, considering the fact I was rushed out of the property …I wasn’t offered any type of compensation Just basically get out and we’re keeping your security deposit is what it seems. considering the property is already up for sale And then actively viewed by potential buyersmeans that they should have some type of update on my security deposit!! I’ve called the office several times to try to speak with someone and I keep getting they cannot help me. Which is so weird because This whole time I’ve been renting I’ve never been Treated such way …

Fantastic experience: Brandin does an amazing job, very responsive and professional. She has helped get everything I needed done and completed it with expediency. 10/10 would recommend!

Fantastic experience: The lady’s in the front to the right as you walk in very nice and helps you understand what you need to know,

Negative experience: Please do NOT rent here, especially if the owner of the unit offered is John Jobe. I lived in one of their units for almost four years and was constantly being harassed by my neighbor. Despite detailed documentation and multiple police reports (from me and other tenants!) the owner + management did nothing! My neighbor was constantly harassing me, banging on the ceiling/my floors during daytime hours, screaming, blasting music so loudly it would shake the entire house, he would get up in the middle of the night and bang on my door, shout threats at me and any guests I had over whenever we were outside and he was home, and he even threw objects at my window while threatening to get a dog for the explicit purpose of killing my cat, etc. He also ran out my other neighbor a few months before by screaming at her and trying to break into her apartment in the middle of the night, leaving huge cracks in her door, which again, he faced zero repercussions for. He was genuinely unwell, he would be normal one week and then would be screaming and banging on the walls at all hours the next. I reported this to the landlord multiple times and he did absolutely nothing. I had to go to the police and threaten to charge my neighbor with harassment so he would leave me alone *just* long enough so I could move out. And even then, he was screaming threats at me out of his window as I was packing my Uhaul the day I was leaving. I was afraid to go outside or check my mail for years due to this man and I was completely brushed off and ignored by the landlord who just told me to just "work it out" like it was some kind of reasonable dispute. I am a small disabled woman and I rely on mobility aids to get around, I had no means of protecting myself and felt completely disregarded. I regret ever renting from these people and I would highly recommend you look elsewhere if you value your safety being taken seriously.

Negative experience: Very shady company that will collect hundreds of dollars in application fees while intentionally ignoring email and text communications about properties and/or applications.

Fantastic experience: Rent A Home is awesome! The staff are very knowledgeable and helpful! If I had to rent again or have my property managed I would only call Rent A Home!

Negative experience: This is the absolute worst company I have ever worked with. The only reason we are still choosing to live in our home is because we have a relationship with the owner of the home and the house is perfect for us. Every interaction with this office is a headache. Trying to get a hold of anyone is a struggle and once you do you either get excuses or an "I don't know". Work orders will take a minimum of 6 weeks to be completed and will likely not be done correctly. Waited almost 2 months for my fridge to be fixed, then waited 6 weeks for them to have our floor fixed, resulting in my significant other FALLING THROUGH THE FLOOR for them to actually do something. Going on 3 weeks with no bathroom vanity or sink... wonder how long that's going to take. Erin and Ryan are rude over the phone but when they see you in person want to act like nothing is wrong. We have never once even received so much as an APOLOGY for their negligence. Save yourself the headache, do not rent from these people. update* Yes because we should have had to live for 6 weeks with the floors caving in and your solution was to put us in an air bnb for 6 days when they were only actually working on the home for 2 of those days... great business practice! Moral of the Story: If you want your safety and health taken seriously in your own home don't leave it up to them! <3

Negative experience: Your representative called me at 2 minutes to 10 am (my appointment time) and blamed your office for not seeing my appointment on her calender. She wasted my mother, my fathers, and my time and blamed you. I told her she was lying, she would have been better off saying she got held up at another appointment. I had to fill out multiple emails and reply to my text on Friday confirming I would be there, which I was 10 minutes early. She thought the easiest solution would be for us to wai 30 minutes for her. The amount of unprofessionalism is pathetic. Her next brilliant idea was for us to come back at 12pm. Do you think I have 2 and a half hours to risk for her to maybe show up? By the way my father is friends with John Jobe(owner of property) and we will be reaching out to him directly about how his property is being managed. Also, when I finish this email, I will immediately be submitting reviews online everywhere I can. By the way, your employee called me back and said she couldn't believe how rude I was and did not want to wait for her, and then hung up on me. Please fire her.

Negative experience: Believe every single bad review you read on here.

Fantastic experience: I saw a property on their website and applied without viewing the home. I actually was viewing another home with them and Karen was amazing and I let her know I have a tour with her tomorrow for the house I applied to. Every step of the way the company has been amazing and has helped me get my dream home for me and my son!! The application and everything was a breeze. Strongly recommend!

Positive experience: I’ve been living in my place now for two months. The application process was great. It was smooth and quick. No problems there. The ladies at the office are amazing as well. It’s the issues I’ve had after moving in. I’ve been here two months and still do not have a key to the main entrance. I moved in unaware of a pest issue and even though they have sent someone out it isn’t solving the problem and has actually gotten worse. Plus, now there is a ceiling leak that gets worse each time it rains. Every time I’ve asked about it I’m being told I have to wait. There seems that the issues aren’t being resolved and just put off and it’s very frustrating because the home is beautiful and the area is great for my teenager. But I find myself counting down the months because I’ve never lived like this.

Positive experience: Rent A Home has been great the first face I saw was Karen. Her blue eyes are very warm she is truly an asset. Erin has been great also I had the pleasure of meeting her this past Monday with my son. I am a single mom who is an On Demand Medicare Advisor. Due to my previous FMO over 7000 brokers were robbed of our monies and business. Life hit me so hard it has lasted over a year. Although it took over a good year; my intentions were to be honest and transparent. “You control your controllable.” I did not get a home but it was an experience. Thank you to Rent A Home. One last thing there is a young lady by the name of Taylor, honestly she was not very friendly at all. My first encounter with her was over the phone confirming a property that I saw. As we say in Dentistry she was HOT! A five star would be great but Taylor needs to understand that her anger and attitude comes through. Thank you Erin and Karen you never know what tomorrow will bring. Never look at a persons situation today because it is subject to change for THE BETTER. SHALOM AND SHALOM AGAIN!

Fantastic experience: Everyone’s was super helpful. Make sure we had everything that we needed super friendly staff.

Negative experience: Very rude and disrespectful, dnt care about there tenants

Fantastic experience: I lived at a property managed by rent a home for 5 years. They were always prompt with any maintenance requests and easy to deal with. When I moved out Erin went to bat for me when the landlord wanted to charge me for non-existent damages and got my security deposit back for me. Thanks Erin!

Fantastic experience: Great experience with rentahome!

Fantastic experience: quick with the leasing process

Negative experience: They’ll find any reason to keep your security deposit. They charged me & my family $800 just to remove 3 little stickers. I could write a book about my experience. I don’t recommend.

Fantastic experience: No issues at all. They always respond when needed. Mr. Griffin is very kind when he comes for inspections. I wish my lease was for longer than 6 months, but other than that, everything is very good.

Fantastic experience: Everyone we have met has been so welcoming and helpful. We came back to rent from rent a home because they were the only company we truly trusted.

Fantastic experience: The staff really make this place a wonderful company to do business with. Highly recommend.

Fantastic experience: The experience was professional. Quick and easy

Negative experience: A friend and I went to go see a two bedroom home and were told that her boyfriend couldn't come unless they're married or one of us was related to share a room. Where on your website does it say that people have to be married or related to share a room? Absolutely absurd and quite frankly sounds made up. Tell people these things before you let them see a home if that's supposedly your policy.

Fantastic experience: Super kind and knowledgeable staff. They respond quickly to inquiries and are super helpful with maintenance requests.

Positive experience: We got our keys through triad rent-a-home 11/17/21. Move in was a breeze, at the time we didn’t have enough income so we were able to have a co-signer. We had no major maintenance issues in our home and barely had to reach out to the management company. We have paid all of our bills on time. We did our own lawn care, with there being an exception once when our lawnmower was broken and was getting fixed the following week. I let the company know this, but they still sent a letter stating we needed it done by the end of the week or there would be penalties on our dime. We had to pay the management company for someone to come do the lawn. This and gutters were the only work order maintenance that we needed AND had to pay for per our lease. 11/17/22 rolls around and we re-sign our lease for another year. This time without a co-signer because 1. I didn’t need the co-signer to have my information anymore, and 2. We made enough income at this point that it wouldn’t matter. We decided it was ok that they added addendum (1 page) that states they are able to take half of our rent (almost $600) from the security deposit for marketing fees and re-listing the home. Kind of scummy, but is ok because we were still wanting to stay another year. 11/17/23 rolls around, and we are told the landlord wants to go month to month and does not want to sign another lease. At no fault of triad rent-a-home, our lease went month to month. With anyone not familiar, month to month means the landlord can legally give you 30 days to move out whenever they would like. We were not comfortable with this, as we expressed concern over having to leave whenever they want with no heads up. Sure this might not happen- but with it being possibility- in this housing/renting market- I did not want to risk it. Stability is really important. We decided to send our move out intent form for 2/17/24, hoping that they would not ask us to move out before then, as it was still 3 months away. During move out procedures, they will want to come see your home 3 months in advance of move out to see if it is pretty enough to re-list with you still living in the home. They called it a preliminary assessment. Thankfully we had already begun getting rid of things in the house, so it was a bit messy, they decided to pass on re-listing it with us still occupying it. Move out rolls around- and the co-signer who did not need my information (who is no longer on the lease) receives a text with all of my move out information and date. This should be a privacy concern through triad rent-a-home. Move out was smooth and we are still waiting to see how much of our security deposit comes back. We are now renting through concord management. EDITED TO ADD: called the front desk and Sussana pulled up my lease and confirmed that my cosigner was not on the lease. Brandin was able to pull up and go through the lease with me and apparently my cosigner was not taken off. This was my mistake- not Triad Rent-a-home. They did mention they now have the tenants come in and sit/go through the lease before they re-sign which i think is really important. I did mention that they should specify that the re-listing fee only applies if the lease is broken. I've updated my review to reflect 4 stars despite the issues we've had. EDITED 3/17- they have asked for an additional 30 days to return our security deposit. This will make 60 days without a security deposit. Back down to three stars. This has been a nightmare.

Fantastic experience: I spoke with Erin and she was super sweet!! I bought my first rental property and she helped me rent my home out from start to finish. I am quickly transitioning all of my rental properties to Rent A Home

Negative experience: They are not fair at all they pick and choose who they want to be in those properties everybody will not get the same treatment there was 1 girl there that would try to help I don't want to say her name because they may effect her job and I usually DNT leave reviews but if I can save somebody some time and stress I will on 1 of the properties the lady ask me if i could afford the property and i know I make more money than her lol but i guess this is the world we live in so take some time and deal with somebody else trust me

Fantastic experience: Great experiences with them!

Fantastic experience: I have had near 0 issues out of the Company. The home I rent has had minimal issues and all have been taken care of promptly. When my Old Lady labbo passed they even assisted with my next pup-venture months later and work with multiple rescues as well, which is fantastic!

Negative experience: I don’t recommend Rent a Home for managing your property. I don’t know where to begin. The renter they chose with out my approval was late on the first months rent. A fee was charged to me every time they served papers for eviction. I requested for tenant to be evicted thinking I would get money from the deposit. However charges was taken out of the deposit for removal of trash which was never done. I was told when the tenant that owes me $3000. would now owe me for additional services. So rent a home deduction the bogus charges out of the deposit. Told me I can collect from the tenant. Dealing with Rent A home was the worst experience I have ever had.

Fantastic experience: These professionals are so easy to work with! They actually listen, not take forever, and any requests big or small are addressed in such a timely manner. We highly recommend this group~ Thanks~ Brandin, Karen & Erin :)

Negative experience: Toured an apartment a week ago. Tour guide told me I’d hear back in 3-4 days. Heard nothing after 6 days so I called for an update and they’ve already approved another applicant for the apartment. No email, no phone call, nothing. Unprofessional and a waste of the $55 dollars I spent on the application.

Negative experience: I wouldn’t even waste my time applying with them because all applications for properties are presented to the owners at the same time and they choose which applicant that they want to approve. I was told this by one of the staff here. Therefore, you have no chance of getting ahead of anyone else as far as your application (even if you apply before other applicants). I just think that’s crazy! Also, with the first property that I applied to, I was told in person by a staff member there that my application could be “pushed up” in front of the other applicant that had already applied. Although he knew that this wasn’t true hence what I’ve stated. I didn’t know that at the time when I stopped by the office for the first time. I was lied to and I don’t appreciate that. I was short on time with finding a place in which I let them know that then. The application process took longer than it should have. With the second property that I applied to, initially online on their website it was supposed to be ready by a certain date, the date was then pushed back to a later date and then they took it down altogether. I called to inquire about this being that I just happened to see it and because I had asked them to apply my application to the property. I was told by staff that “it’s still not ready and we don’t know when it will be so we just took it down for now.” I don’t think that’s very professional or the way that they don’t answer the phone when you call. I would just go by in person instead because of this unfortunately. I forgot to mention that when I called to check on this property later someone else was approved for it already.

Negative experience: The people that work here are pleasant but the home owners aren't good land lords. When we first started renting we had a few issues which took weeks to get fixed. Then home we rented I guess was acquired by rentahome mid lease. The whole time we lived at 1616 n ohenry there were animals in the walls and it took them days to send someone out who did nothing. So we lived with animals in the walls for 3 years. Despite our complaints nothing was done. Then something under the home broke and water leaked down the street for 3 days. I called everyday to try and get it fixed and the water company would only cover a portion of the bill and the landlord refused to cover the rest so we had to. Despite my daily calls and my concerns about the bill while it was happening. They then had an inspector come to the home and look because we were having so many issues. People stealing screen doors ect. He wrote all this down. Now that we've moved out and asked for our security deposit back. They took the list of our concerns and charged us for them and they want an additional $455 after we had to cover the water bill they were responsible for. They basically sent an inspector out to make a list of things that were already broken so they could charge us when we left. Furthermore they had their handyman come out and put a screen door up which he couldnt hang straight because the wood on the house was so rotten it wouldnt hold. Same with the transition pieces on the floor in the house. No screw or nail would hold because of the rotting wood. Which they now want to charge us for AFTER we told them. The ceiling in our laundry room was so rotten it was sagging he even took pictures to show them. It was never fixed.They will not see the $455 ever. We will go to court first. I would give 0 stars if possible. THE WORST rental experience of my life and my family is military so we've seen some horrible places. They also couldn't tell me the name of the owner of my house so I could file a complaint against him as a landlord. THE WORST

Positive experience: We’ve been living now 3 years in the same home that the had put out for rent for the actual owner. They handled all the paperwork, and the money. They were very professional and helpful!

Negative experience: Very unprofessional and untimely with managing homeowners requests

Fantastic experience: Brandin Bennett is so darn amazing! She's always welcoming and sweet!!!

Negative experience: This is the worst experience ever they wouldn't give me a virtual tour waited until that following Friday the end of the week at 2:00 to have a tour in person before I could have the tour I was contacted that they had rented it by 1:00 that Friday after that they tell me that it was rented by the person who would filled out an application that morning they had my application for 2 weeks. We play phone tag for 2 weeks they didn't respond to my email voice messages It was just like a big run around and then I realize they were just playing games and they already had decided that they weren't going to give it to me once I sent my ID in with my picture they profile just like all the other rental agencies this is probably one of the worst only good thing is is they gave me my application fee back because they had not yet processed the application they're policy is that you have to see the property first and I understood that but they gave me the runaround for two whole weeks and then I had towait until that following Friday and they would not let me have a virtual tour which is what they offered in the emailweeks before. I am giving two stars only because the young lady who listen to me vent about the process and offered some information about the process was very cordial and I appreciate that thank you

Fantastic experience: I have been using Rent a Home of the Triad for 9 years to manage my rental property. They are the best of the BEST. I live 200 miles away and never had to worry about receiving my rent money (which was automatically deposited to my account) or the condition of my property. They are on top of things. Kerri, Jeff, the Karens and all who have helped me made me feel like part of the Rent a Home Family! Sadly I am terminating my relationship with them as my grandson is moving into my rental home. They have assured me I can always come back if that does not work out. They could not have been more gracious and continue to be of help to me. Thank you! I love all of you and God bless you.

Positive experience: We rented one of the properties they manage for nearly 3 years. For the most part it was uneventful, and any time we needed help (i.e. broken garage opener, water heater failure), I usually just contacted the landlord directly. Felt we had a pretty good relationship. We took great care at move out, making sure everything inside was professionally cleaned, yard mowed and trimmed, gutters cleaned, etc. Instead of returning my security deposit, however, they sent me a bill for $1500 "overgrown yard clean up". Wow. Only time in my life anything like that has happened, and I've been renting for over 10 years from 6 different landlords. Had a couple argue about trimming a bush or wanting exterior cleaning done, but never just been sent a giant bill. And the kicker is it was for work the landlord elected to do over a month before I moved out, and most of it was nothing a tenant would ever be responsible for, mainly clearing land that was overgrown before move in. None of the work was ever discussed with me, no one indicated I'd be charged for any of it, and I was never given any opportunity to complete it. On top of that, the contractor who did the work destroyed some of my plants and left litter all over the back yard for me to clean up. And again, this was done over a month before I moved out, without notice. And there has been no acknowledgement whatsoever of the harm they caused, or the efforts we put in to leave the property professionally cleaned beyond any tenant responsibility. When I protested, they did reevaluate, but they're still holding me accountable for some of it, without offering any justification, relevant invoices, photographs, etc. If that changes, I'll update this review, but as of now I just feel like I'm being taken advantage of. I need proof of relevant charges or my entire deposit back. That seems like a fair ask. Edit: They're now only claiming $250 for untrimmed bushes, which is more reasonable. Still not ok though! - the work was done without notice or warning, over a month before move out - the photos they used as justification are not correct, as the "before" photo is actually a current photo, clearly displaying a sticker that I put up during my tenancy - the bushes were only a little more overgrown at the time they were cut than when we moved in. The landlord had them cut back to the bone, on my dime apparently Still does not feel good. Added 1 star. Will add more if situation is fully rectified. Edit 2: After further discussion, I've agreed to the $250 charge. It's similar enough to what I would've paid a contractor to trim the bushes. The timing and selection of contractor were not Rent-a-Home's fault - that was done by the landlord. Again, I felt I had a good relationship with the landlord so it's still very puzzling ... but I do feel that Rent-a-Home has acted in good faith. At this point, I'm just waiting to receive my check. Added another star.

Negative experience: I live next to one of their properties. They're horrible from an exterior maintenance standpoint. Months after notification of needed repairs, still no repairs. If you own a rental run from these people. They lie through there teeth

Negative experience: When i applied for a house with central ac i was approved only to find out the ac unit was broke and the landlord said he didnt want to put any money in to fixing it. Said i could buy ac and install myself.

Fantastic experience: Love the receptionist at the front desk!

Negative experience: If I could give this place 0 stars I would, nothing but BIG LIARS. Logan tells me" that the house I wanted to look at will not be ready for viewing until April 20, 2022 and that only myself and another family had applied for it". The family that was in it asked that they not show it until they moved out on the 20th, yesterday 21st they call to tell me that the house is already rented. So the other family viewed and and got approved all in one day, when Logan clearly told me it takes 3-4 days for the application process to be completed. This is the third time they canceled or came up with an excuse not to show me a house. Please do not waste your time and money with these people. RUN AND RUN FAST!!!!

Negative experience: Zero stars. Scheduled a showing this morning @ 10am with Michelle. Michelle did not show up, no call, no text, no email. Non existent customer service. Very sad that a business runs this way.

Fantastic experience: Pleasant staff always kind. Tierra answer all my questions and concerns

Fantastic experience: We love the home we are living in! They accommodated our needs by allowing us to move in a few days early and Karen, who helped us find the home we are currently renting, was fantastic.

Fantastic experience: I was in need of a home quickly before the school year started. I found a home and they quickly got my application processed and approved by the home owner within 2 days of applying!

Fantastic experience: I wouls like to commend this management company for excellence. Their service is beyond anything I could hope for. I don't even have time to think about the problem

Negative experience: So I live in south Florida and I'm looking to move up to greensboro. I was had an appointment ment with someone at a house at 1. She kept driving by the house but never turned. I called the people and they said they would figure it out and call back. TILL THIS DAY I HAVENT HERD BACK. THIS PLACE SUCKS. THEY DONT CARE EVEN IF I CAME FROM FLORIDA SMH

Positive experience: Hard to get someone on the phone when needed

Positive experience: Michelle was a pleasure to work with. I told her my price and my expectations. She was very successful with both. Thank you...

Negative experience: Would give 0 stars if I could, have never left a review in my entire life but they made this so bad I had to do my first: I found my ideal apartment that had everything I was looking for...saw the reviews of Rent a Home and was worried, but decided to pursue the place anyways, thinking “how bad can they be?”It was hell from the start. you’ll find yourself dialing random extension numbers when you call just to get in contact with someone, ANYONE! They don’t answer the phone or call you back unless they need money or need more time . They grant me the courtesy of 2 DAYS prior to my move-in date with a TEXT MESSAGE that my date would need to be pushed back a week later, after arranging utilities, taking time off work, etc. then the following week after rearranging EVERYTHING, they did it AGAIN! I ended up terminating the lease for my ideal location just because I did not want to deal with this “company”. Rent a home made an experience that was supposed to be exciting for me an absolute nightmare. I am overall extremely discouraged.

Negative experience: This was an awful experience from start to finish. Their website is not up to date. They bait you with properties that aren't available so you will pay to apply. The reality is they don't have much to offer. Karen and Tiarra told me it would take 3-4 business days, then changed it to a week, then never called me back. Logan told me he would call back, never did. Don't apply! That's what their business really is, get people to apply for properties that aren't even available. Shame

Fantastic experience: Was looking for a new home quick and came across the home I am currently in from rent a home. I applied for the home scheduled to have a look at it and from that point it was all done from there. Less than a week i was approved for it and less than 2 weeks i was able to move in. Love the staff they work quick and easy. ~ Allan Fearrington 03/24/2021

Negative experience: Just as an FYI for everyone that does rent with this company. On your way out make sure to have a physical walkthrough with management. If not, they will come up with reasons to charge you and overcharge per 'repair'. Then when you dispute it they will not respond. But if you try to sue them, they will claim they are not the correct party. This is a protection so they can sue you, but not vice versa. They will keep your deposit, and you have no chance of ever mediating, or even arbitraging, your dispute.

Fantastic experience: Friendly staff.

Fantastic experience: View with Karen Sign & Pick Up Keys with Tierra Lease thru Sam Rent with Rent-A-Home When I tell you this TEAM exceeded 5 stars and 2 thumbs up they truly did! Karen gave me so much reassurance. Michele was just an added bonus. Tierra helped me more than she will ever know. Sam assist me after hours. When I say this has been by far the BEST moving experience I have had I mean it. I'm looking forward to working with this Team for the duration of my time frame with Rent A Home. I can not say "Thank You" enough for the great customer service, everything was done in a timely manner, and I'm so pleased with my RENTAL HOME. When I picked up my keys and garage remote on Thursday the process also exceed my expectations. Thank You So Much for answering all my questions.

Fantastic experience: January was my timeframe to move to Greensboro or High Point. After searching for a little while I came across one property and I gave Rent-A-Home a ring and an email. They made the process simple and even gave me two tours of the property. Upon my moving into the property, they gave me an easy-to-read to-do list with phone numbers and dates. They made sure I knew all the details and pass codes and such. So far, so good.

Negative experience: I would give them NO STARS. They blatantly did not admit nor were accountable for incorrectly scheduling me and Son (who has special needs) Viewings to see a home. This occurred THREE TIMES for ONE Home! I called the office a s SPOKE TO LOGAN whom I had scheduled the first 2 viewings. I was NOT rude at all! When I pointed out the mistakes and confirmed that he was the one I spoke to......Logan did NOT take responsibility for changing the times of the viewing, even though he confirmed with me the first time, I had to confirmed with them the second viewing time, and Tiara Scheduled me for a third. And she never returned ANY of my calls as well! NO ONE SHOWED UP ALL 3 VIEWINGS. NO ONE EVER RETURNED ANY OF MY PHONE CALLS. Except ONCE. LOGAN called back after I left a message stating the first NO SHOW of the first viewing. This is COVID-19 TIME and some people are in temporary housing! Their businesses practices ARE HORRIBLE!!!

Fantastic experience: Could not recommend this place enough!

Negative experience: If integrity means anything, this probably isn't the place business wise. As a tenant, a consumer no tenant, consumer should feel worried to ask for anything to be fixed from fear their going to be treated poorly or only tolerated, gaslighted. My issue was I had drove 8 hrs with both my well behaved kids to tour homes that I was interested in, not any suggested properties which I didn't ask for or need. I wasn't offered a FaceTime tour like other applicants, until after the property I wanted was off the market and I wasn't offered any accommodation for any future FaceTime tours which wasn't available to view, the only response was I can put your name on the list. I wasn't thanked or have a nice day or nothing.

Negative experience: I have been renting this house that I am currently living in for 3 years now. The rental company I had previously signed my lease with was AMAZING. Never had any issues whatsoever with them. Then, about 11 months ago the rental company was switched to Rent a Home of the Triad. This is when my problems started. About 6 months ago I noticed black mold coming out of outlets, light fixtures, walls, and door hinges. I contacted them for a maintenance request, which went unanswered. Then the owner of the property (not RAH) came by and literally scrubbed the black mold off of the spots it could be seen and left. I recently called again about the black mold because at this point it is affecting me and my very small children’s health, and was told that they had a maintenance request in and pending. STILL AFTER 6 MONTHS. Now, the mold has progressively gotten worse. It’s inside the walls, and damaging the Sheetrock. During this phone conversation while I am asking about what they plan to do about this black mold that is taking over this house, she asks me when she can set up a time to have an agent come out to make sure it’s move-in ready before I move out in 2 weeks. AFTER WE JUST HAD THIS BLACK MOLD CONVERSATION. Of course the house isn’t move-in ready, it’s a health and safety violation. Now a few months ago I paid for my own mold testing since they cannot seem to find enough care in the world about other people’s health, and of course, there is black mold. I am so worried that after I move out some poor unsuspecting person will move-in to this house unaware of how bad this mold is and how detrimental it is to their health because of how Rent a Home only cares about their money and nothing else. This house needs to be condemned. I am planning to contact the city inspector about this because it is illegally and morally WRONG. I have documented everything about this catastrophe situation including me and my children’s declining health and am preparing to take action. Shame on you Rent a Home of the Triad. ALSO, I am unable to leave a review on Facebook. If that doesn’t say shady I’m not sure what does.

Fantastic experience: I've been with Rent-A-Home for about 4 years now.Really decent company to lease from if your looking for a place to live.Anytime I've ever had any issues, they were quickly resolved.

Negative experience: They set up group viewings with multiple potential renters, without telling you it's going to be a group viewing. The lady could not answer most of our questions and seemed interested only in pressuring us into submitting an application, along with a hefty app fee. Do yourself a favor and find any other rental group to do business with.

Negative experience: This is a scamming company just relocated from out of state for a job.they took my application fee lied say they gave to someone else. BUT REALLY DIDNT. It's still on site to rent. People have called and they scheduled them appointments to see property. THEY SAY THEY PUT TOWARDS ANOTHER PROPERTY BUT YET TELL U OTHER PROPERTY NOT AVAILABLE. DONT WASTE YOUR TIME APPLYING. HERE THEY ARE LIARS AND JUST STEAL YOUR MONEY.. LIKE ITS OK..

Negative experience: Seems these people just want your application fees, they take an unheard of amount of apps for each place and then its just the luck of the draw if you get it, I wouldn't waste my money again find a private renter and deal with directly over these scammers.

Negative experience: The worst place to rent from bad experience save your money and look somewhere else not worth the trying example of one of the issues I had with them....." very bad carpet I asked them if they gonna change it before I get to move into the house answer was no!!! and because I had to move in I accepted it AS is a problem not that after 5 years of renting and trying to move out from there property after giving me really hard time every time I call them for anything they charge me for damaging the carpet and charge me the cost of it" disappointing how they run the business

Negative experience: Not responsive at all. I called multiple times (on different occasions) and also inquired about a property through their website, this was on June 19th and I still have not heard from them... I guess I have to keep trying my luck being sent to an electronic directory.

Negative experience: Before new management arrived in 2018 Rent A Home was a great place to rent from. Now, all of the staff including the new owner are extremely unprofessional and communicate poorly to tenant relations. My car was recently stolen off the property, the neighborhood isn’t safe, and the property owner has no care to add more lighting or cameras to the property for the safety of the residents. Rent at your own risk.

Fantastic experience: My husband and I have been renting from the company for a short time, but so far any questions or concerns we may have had has always been answered or fixed right away....and the stuff has been friendly since the start!...overall GREAT company!

Positive experience: I rented from ROH in the past, never had an issue. The Landlord owner cancelled his contract with them. We had to move out this month (November 30th) due to owner no longer want to rent his property with another rental company. I reached out to ROH cause we saw 2 other Properties that they had for rent. We really thought we had a good chance to get one, but I guess the Landlords have the last word to pick and choose whom they want in their homes, because I see both Properties were still on the market for rent!It was just my Mother and me. But we are thankful that ROH refunded our application fees back ($100.00)

Fantastic experience: Due to a very quick job relocation/promotion we did not have a ton of time to get a new house rented. RAH was fast and willing to go above and beyond scheduling my wife and I to see places that fit our needs. Michelle was honest and really did everything she could to help us out. After our first choice did not work out Erin got us switched to a new place and we signed the lease in a matter of minutes taking a huge pressure off my plate allowing me to focus on my busy work schedule. I know how busy they all are but they made this process easier to deal with. I would recommend them to everyone in the Greensboro area

Fantastic experience: My Husband got promoted and we were asked to relocate to Greensboro on very short notice. Rent a Home was the first place I contacted 2 days before we were in town to look for a place. The front desk girls were more than accommodating, they fit us in to look at a bunch of places over the weekend. Michelle was amazing she took us around to properties even after hours, she was determined to find us a place. Our first choice was not available by the time our applications got processed but we had back up plans and Erin was amazing at getting us approved for that almost immediately! I can’t say enough good things about this experience, it was very stressful to find out you’re moving and having less than 2 weeks to find a place, but the staff at Rent a Home went above and beyond for us and we can’t thank them enough!!!

Fantastic experience: I have been having a maintenance issues this week and I have been contacted by several vendors to resolve. I called the office and spoke with Sam to explain the original maintenance request and she was very knowledgeable about the issue and offered to meet the vendors at my house so I didn't have to take time off work to meet them. She was very pleasant and had a smile in her voice. You don't get that very often any more. I really appreciated it.

Negative experience: This company is terrible. Absolutely terrible. If you do make the mistake of doing business with these crooks then protect yourself and take a fully thorough video of the condition of the place you rent as soon as you move in. THEY WILL RENT YOU A SLUM AND THEN KEEP YOUR DEPOSIT WHEN YOU LEAVE JUST BECAUSE OF THE GENERALLY TERRIBLE CONDITION OF THE MAJORITY OF THEIR PROPERTIES. There is a reason the reviews here are so bad Where to start? Let's start with the website. It just plain doesn't work. Try and filter your search results and it comes up with 0 results everytime. The pictures they use on their website are often old and not representative of the current condition of the property. They try and streamline the process for slum lords apparently. I asked to view a house that was on the site for $725 a month for a big two bedroom with a big yard. Looked ok in the ONE PICTURE they provided. When I got there the yard was completely overgrown and inaccessible, the house was falling apart. The floors were ALL different colors and materials. Half the floors weren't even level. The website said the house had electric heat. Then the RAH representative opened a closet and aid oh wait I guess it has oil heat. You can't pay rent with a credit or debit card because their system is antiquated. So you have to go get cash in order to pay your rent. Oh but you can pay online but only if you give them your ROUTING number. Again because their system is ancient and no one there cares about the customers experience. Also RAH has lots of listings on the internet that aren't available anymore. But you can still apply for them online for only FIFTY DOLLARS PER PERSON. Even though the property isn't actually available. Not to mention the fact that all of the listings for 900 a month or less are complete slums. Do yourself a favor and do a Google street view of the street the property is on. I saw one listing for 900 a month. The pictures looked strangely cropped but had central heat and air (something very rare for a property on the RAH site), so I decided to do a street view of it. This place was sandwiched in between TWO abandoned houses. Not only that but the street view cam caught a guy hanging out behind the abandoned house doing whatever it is people do when they hang out behind abandoned houses in bad neighborhoods. Every property they list has the price jacked up(in order to pay for the cost of having a middleman) and many are in terrible condition. So what are you getting for all this extra money spent? Nothing good. The house was in bad shape when I moved it. The baseboard heat didn't work and though I complained about it for years they never had it fixed. The water was tainted and it took them over a year to fix it. The windows were falling apart and didn't hold in any of the air from the window a/c units or any of the heat from the space heaters I had to buy. Oh and the breaker would trip anytime we turned on more than 2 heaters. The house was freezing in the winter and it was nearly impossible to shower because there was no power outlet in the bathroom. Did RAH ever fix it? No, of course not. They get paid to make life easier on the slum lords that buy up cheap properties and refuse to make them decent for fear of no other making as much money. Not losing money mind you but just not making quite as much. Even after the landlord started doing some of the repairs( months or years after I reported them) there were tons of problems. I complained that the windows were so bad that you could feel the cold air coming right through them in the winter. So the landlord says he needs to wait until his tax return comes in before he can afford to do the couple hundred dollars in repairs needed. Then after he finally diddling have the windows fixed in the dead of summer, the window a/c units didn't fit the tiny cheap replacement windows he installed. So he waited over a month to finally replace the window a/c units. Months of no a/c whatsoever in 100 degree temperatures and what does RAH do about it? Nothing.

Negative experience: 0 stars!! Got scammed out of a $100 application fee. Upon submitting the app IN HOUSE the front desk girl African American the only HONEST person iin the building stated they don't receive many applications on the property I was interested in and the rep stated that was her first time showing the property upon her arrival. They called my landlord to verify my rental history she was in a setting where discussing personal info was not an option asked they call back in an hour they never bothered to call back. After 3 days I called to follow up and was told there was an issues verifying my income. The requirements clearly stated they would accept bank statements which i provided more than 6 months worth showing i had the capital to cover the rent. Went into the office with adfitional PROOF of income met with the 13 year old income qualifier who was CLUELESS. I asked if there was an issue why I hadn't received a call IN 3 DAYS to let me know no response!!! They said they needed to be sure I had 3 times the rent in monthly income I said I would not only have 3 times the incime but would do 1 better an give a certified check from my bank for the security deposit AND the FULL 12 month lease amount which would have been nearly $15000.00!!! The office manger and her 13 year old side kick looked confused and very green with envy and said.....they would have to ask the owner IF that was ok!!! SMFH!!!!! If paid in full there is NO RISK nor need to income qualify if the payment can be made all at once but their hate let 15 grand walk out the door and I am certain the PROPERTY OWNER would love to know they are paying a management company to help them LOSE money!!!! The goal of that rental company is to collect as many application fees and make up excuses for denying applucations and keep property owners in payments while turning applicants away who can PAY in order to keep their checks coming in for scamming owners who use their service and rent to people that are not very smart or business savvy who wont question OBVIUOS housing discrimination! If they're not careful they just might find themselves getting sued for such unethical illegal and dishonest housing discrimination!!! Take your money where it's appreciated and it surely isn't at Rent A Home Of The Triad!!!!

Positive experience: If you already know that the owner of the property is picky(petty) on the renters they select to rent their property be courteous enough to let the renter know during their walk through of the property so they can decide for themselves if they want to put an application in or not for that particular property. We dont have money to give away, have our time wasted, and our credit report with an unnecessary inquiry. I can understand an owner does not want their property damage or have illegal activities transpiring on their property but everyone has a past and it is not always perfect but people do change. Homeowners that are waiting on that perfect renter to come along will have their property empty for a long time.I wonder how many application fees you have in your bank for renters that were not approved and no other property peaked their interest within two months? Your policies should be revised to return application fees to renters that are not approved after two months or can transfer their application fees to other rental companies that have properties renters are interested in. All rental company are getting wealthy off of other people's misfortunes and have no shame.

Negative experience: Does not hold true..when he or she said..no one stands to take care of loyal customer

Negative experience: Someone at my work looking to move jogged my memory. I wrote a concise review on this same account. It seems to have never made it here even after a few years. Maybe I messed something up posting, but if I did I need to find a new line of work. Let me be the next to clarify any doubts, as my memory of a bad experience I had with these guys is clear enough to not recommend even after a few years. It’s not a grudge. It’s criminal how this was handled with me. So let me be concise with this attempt at a review: If you are ever by any company told that there is such a thing as an ‘unwritten policy’, specifically pertaining to a sum of money, you can rest assured this is bogus. Think about it, when you go buy a car, there are many similarities to this process. As with leasing, there is paperwork involved. So these are equally serious and big decisions. The price of the car cannot simply change. An agreement binds these. And so it is true here, that if they make a mistake, YOU will PAY for that MISTAKE.

Fantastic experience: Had a good experience with them. When I first looked them up I found they have people who own places who want to rent it out and they kinda are the go between for the person who rents and the person who owns...so there is only so much I guess they can do but when I've called they always have help out and got my owner to fix stuff that needed it so IDK they've been fine by me

Negative experience: Awful awful awful company. Worst rental agency I've rented from in the last 15 years. Unfortunately been renting from them for over 3 years. Not a single pleasent interaction, whether it's trying to get a repair or needing customer service because of payment issues. Wish I never rented from them. They have a 2.7 rating for a reason. And it probably should be worse. But you cant give a 0 rating.

Negative experience: UPDATE: Contractually, it does not matter whom you received a deposit from. Contractually (per your contract) security deposit will be returned to TENANT. Tenant being me. If my Mother paid the deposit, would you have called her to give her the money back? Please do not reply with snarky comments as I've noticed that you all do with anyone that has a concern with you all's management style. It's truly unprofessional and before you state that you are sorry that's my perception...Customer Service 101...the Customer's perception is YOUR reality. It would have been best if you would have stuck to stating that the manager would give me a call. As I thoroughly just went over my lease NO WHERE does it state that the deposit goes back to the person that gave it to you. SMH...I am attempting to handle this on my own but from the way this is going and the advice that I'm receiving, I see a lawyer is DEFINETLY going to be needed. I had a lease with Rent a Home Greensboro, with a co-signer. My co-signer decided that she wanted to take over the lease and rent a home rolled over my deposit amount to the co-signer without my permission and then informed me that I need to work it out with her...how does that work? Now that I'm attempting to speak with someone higher up to get answers, I can't get an answer nor a response to a scheduled phone call.

Negative experience: Called and left several messages via phone , email &, the site you have it posted on to view property! And I still had to call you for you to tell me that you’re not taking anymore applications for the property! Then why are you still sending me information on it! I was on online when you first posted it and immediately attempted to contact you. I see why you have so many negative comments! Just because you’re smart enough to pass a course for real estate don’t mean you have the customer service that can’t be taught, it’s human nature! PLEASE READ THE RATINGS!!!! God sits high & looks low! Be careful how you treat people! Karma is real!

Negative experience: I wish I could give a 0! I have no idea where to begin! I rented a house on the 10th of August and have filed 7 maintenance complaints in less than a month! No hot water, ac not working, water damage, mold! None of these things were visible when I did my initial walk through. Why they were not throughly checked before I moved in I’m not sure. We all know things can happen but 7! Everyone of them were fixed but I went a week without hot water and a week without ac. They did not make it a top priority in my opinion! I feel that these things should have been handled the same day they were reported. They said “we are trying to help you”. I’m not sure how to respond to that. Helping me would mean going over to meet with the person fixing the house not calling me and leaving a message when I’m at work and can’t answer, to tell me to leave a key for the next day! While all of this is quite upsetting that is not why I give them a 1. I filed a maintenance request about the ac on Wednesday night and asked could they send someone over and just use their key like they did the previous times. When I got out of work there was a message saying they didn’t have a key. I called back wanting to know why they didn’t have a key and no one knew. They had a key and now they didn’t and no one knows where it is. That was disturbing! They gave someone a key to my house to work on it but never made sure it was checked back in. I spoke to the maintenance man Jeff who said he could send someone on Friday if I left my key. I was not comfortable about leaving my key but decided to choose having ac over being comfortable! When I got home on Friday my ac was working but my key was no where to be found! I called Jeff and he said he would get the key situation worked out on MONDAY! The key that I already told him I was worried about leaving! I was finally able to get in touch with the man who did the work on Sunday and he said he took the key to Rent A Home because that’s what he was instructed to do! He sent me a picture of the message that was sent to him that said “when your done run it by Rent A Home sometime over the next day or two”!!! Seriously! Rent a Home lost the key they had and now they have my key and I can’t get it back until Monday. I didn’t find this out until Sunday and I am a single mom. I spent Friday and Saturday night wondering who had my key and maybe I watch too many crime shows but I was not comfortable in my home! Jeff didn’t know and at that point I hadn’t heard from the ac guys so I didn’t know where my key was. On top of all this was the attitude from Jeff that this was not a big deal! I wonder how he would feel if he left his key for someone to work on his house and it wasn’t returned. Does he have a wife or daughter that he would feel comfortable leaving at home knowing his house key was missing? Now there are 2 keys floating around! My dad is going to talk to someone this week about how to hold them accountable or if there is anything we can do. I don’t know if it is a lack of communication or just poor management. Also, telling me you are doing everything you can doesn’t make it true! I wish I had read through these reviews before I rented from here. The responses I’ve seen from Rent A Home on here seem to be completely lacking of any empathy and even accusatory toward the people writing the reviews. I’m not sure what to expect at this point but I would suggest you not deal with this company at all!

Negative experience: When I moved into my house, the grass was around 1.5 feet tall. The bushes were a mess and there were little trees growing out of the side of the front porch. When I moved out, the bushes looked the same and the little trees were still there, but the grass was mowed down to a couple of inches. They took $112 out of my security deposit for not "maintaining" the yard. I did more than maintain the yard. I made it look better. They stole $112 from me because I didn't fix their mess. If you rent with this company, be prepared to not get your whole security deposit back. They apparently like to steal.

Negative experience: Sorely lacking in decent customer service and follow through regarding inquiries of available properties. Outdated housing inventory listings on their website means that you waste your time searching and contacting them for information. We even completed and paid for our general application fee yet never heard back confirming that our application was approved or not. Don’t waste your time.

Negative experience: Last week I realised that we had not received rent from our tenants since November. When I called rent-a-home, they said that the tenants moved out in October and that they had relinquished management of the property. They also sent the keys to an unknown location. They had made no effort to contact me about this so it was an unpleasant surprise. This means that my house had been unattended to for five months. When I went to go check on the property, I spoke to the neighbors wondering why the tenants left. They told me that the communication with the rental company was so bad that they could not handle it anymore. They loved the neighborhood, loved the house, and wanted to stay. But rent-a-home practically forced them out. This is a shame as we have trusted this company with our property for years.

Fantastic experience: I stayed in one of the homes managed by Rent a Home for just over a year. The office staff was always helpful and when it came to maintenance requests, I never had a problem. In many of my past experiences with other rental agencies/apartment complexes in Greensboro (cough City View) I had very negative experiences, especially when it came to moving out. With Rent a Home, move out was smooth and the charges that came out of my deposit were understandable and not at an inflated cost. I can’t say I’ve ever gotten my list of final security deposit charges and not been infuriated. Now I can. Great experience overall

Negative experience: I had a very bad experience today during a house showing . The agent name was Deborah she very rude to me . Did not answer any of my questions . She was talking to taking to the current resident whole time . She made me feel like my time wasn't important to her . I also call the office ask to speak to the manager no one has call me back . I really feel like this company should do some improvement on their customer service skills . Also feel you should never make make a potential Customer feel like their business is not wanted . Customer service is very important to me .

Negative experience: I called the office and wanted to talk to someone to explain what I was looking for, a long term rental and discuss what options they might have available. I have an excellent rental history...8 years at my current residence never late with payments. The lady who answered was very ride and told me u would just have to look in their website. Never offered to let me speak with an agent. I won't be doing business with this company that is for sure.

Fantastic experience: Words cannot even begin to express my gratitude for the phenomenal team at Rent-A-Home. The tornado that came through Greensboro on Sunday hit two of my investment properties. Rent-A-Home was on it first thing from going to check on my tenants, to calling the insurance company, to filing the claims. They truly go above and beyond. Thank you Rent-A-Home! They are worth their weight in gold and then some!!!

Negative experience: UPDATE: Since my last entry I have received several calls from Rent-a-Home management including an extension for our vacate-notice approved by the landlord. Thank you, we certainly appreciate that! ------------------------------- We just got a 30-Day notice to vacate our apartment. Our lease is up next month and we can't find the original contract we signed. We have grown attached to this apartment and I feel frustrated that it was not our original understanding intention to live here for only a year when we rented out this unit. Our experience with this company has been increasingly distressing over the past few months. When we first moved in we had a great experience with this company. The first few weeks, maintenance orders were done promptly and very professionally. As the months went by, they took longer and longer to address small maintenance issues (i.e. running toilets, clogged food disposals, screen window's holes). We also had the uncomfortable experience of having to live without hot water for a week, due to the unit's water heater being so old and in need of replacement. During that time, management stated that it was our responsibility to have renters insurance if we needed to find a hotel for a few nights. I felt as if we were being blamed for this issue. When Disaster One came, they quickly evaluated that it was not our fault that the water heater was not replaced in a more timely manner. They fixed the damage on our unit and the one below, but the old water heater is still there... This notice-to-vacate scared us and it felt like our landlord was just in a hurry to kick us out so he could sell the apartment. But I guess it is the law in NC that if you have rented for less than a year you are susceptible to a 30-day notice-to-vacate. We never thought it would happen to us. The notice we received itself doesn't even explain a reason for this procedure to take place. Only after I called in I learned that the landlord had decided to sell the condo. I felt confused as to why the landlord wouldn't try to give any kind of explanation or prior notice to this legal document about his intentions to sell and vacate us when we are not students or people who move around a lot. I am unsure what is going to happen. I feel angry that a company would enforce a contract pressuring tenants to move out and change their housing needs on what seems to me like an unreasonable amount of time. Maybe we are just not good movers, but I felt cheated and very powerless today dealing with their manager. I wouldn't recommend this business. At least not as a tenant.

Negative experience: First and foremost, all the bad reviews they have on facebook, they had either deleted or his them. I know i posted a review and its missing. Nothing but trouble. I shouldve paid attention to the many bad reviews. When I first looked at the residence I am staying in now, I was misled by information and cancelled viewings from the lady showing the property. When I did view it, she just stood there on her phone. But in such a rush to relocate for my job, I signed the lease anyway. I shouldve kept commuting to sace myself the headache a d credit. Too many people saying what to do all at one time it's confusing on who to believe (this also includes the owners). Some workers are Unprofessional, unreliable, and rude. Beautiful property. Horrible company. The negligence of the company, will cost you a great amount of money. They approached me as some deadbeat tenant when apparently im not. My past landlord of 3 years confirmed i wasn't. When you pay your rent and your fees, they will disperse them any way they see fit to add more charges to you. They do not respond to emails or phone calls in any sort of timely matter. Even after i paid my rent (which i told them i was) they sent me to court. The lady told me not to show up because my case would be dismissed if i paid. Low and behold, she was there and said she "didnt recall" me making a payment. Smh.... please run. Fast

Negative experience: Dunt trust them , they lie about doing their maintenance, we had an issue with our fire place , that they in our face said that they not gonna do it , and we had an issue with the insulation under the house , that we didn’t know about it until our gas bill went sky rocket , and when we complained about it they said that it’s been done , and when we looked under the house to check and we found that it was never been done , they came the second day and put a lock on the crawl space door , all they care about is their commission from the owners !!! Stay away from them , can’t wait until my lease is over !

Negative experience: Homeowners looking to rent out their property need to be warned. There is a major lack of communication with this company. My renter was supposed to move in on a Friday. I had not heard anything from them, so I called the following Monday to be told that my renter had actually moved in on the Wednesday before (which is fine unless I had decided to do one last walk through Thursday night). No apology or explanation and it wasn't until later that day that I received the paperwork from his move-in. When my renter moved to another state and did not pay rent, they did not let me know. I had to continuously contact them to find out what was happening with my property. Finally, when everything was settled I had to call back (and purposefully waited a week to see if they would contact me) to make sure everything was done and find out if I could pick up my keys. From beginning to end and everything in between, I did not feel like this company kept me updated with my own property and would strongly advise perspective clients to look elsewhere for a property management company.