American Management

Fantastic experience: They’re helpful and fast. Heather Betz is super!

Negative experience: This company is the definition of a slum lord. I could write a book on all the wrongs this company has done but I will keep it short and give you 3 major red flags. 1. Maryland state law requires rental companies to put your security deposit in an escrow of a minimum of 5%(many renters dont know this). And after 5 years of a 3,500 security deposit I realized they never put my money in escrow and what should’ve been a good chunk of change on top of my deposit never showed up. This company prays on unassuming renters. 2. This company hires outside contractors who aren’t licensed and barely know half the issues they are sent out to fix, i had to personally help set up a new washer and dryer after the original contractors refused to even install it. So I personally threw my back out lifting the equipment. Not to mention all the other issues they neglected like mold and warped ceilings. 3. And final remark that I think is incredibly important especially for women, the hired contractors will rarely ever reach out to let you know they are trying to get into your house. On multiple occasions i have had strangers knocking on my door trying to gain entrances with no credentials whatsoever. And then after explaining the legalities of this to the front office they tried to make remarks that they can enter anytime they want… which is completely false and against the law. I highly suggest renting from literally anywhere else

Negative experience: Current tenant here. Dealing with all manner of pest and random bills and late fees. If someone doesn't rectify the randoms bills and late fees, I will be putting my rent in escrow and contacting my lawyer.

Fantastic experience: I have been a tenant with American Management for about 6 years and they have provided the best service and attention to my needs. There have been instances were they have gone above and beyond in helping me as a tenant with circumstances out of my control and provided assistance. Even remember my birthday and sent me an e-card. I am very pleased with their services and prefer to stay under their management.

Fantastic experience: They're very responsive when you need them and they stay out of your hair when you don't. The facilities are maintained, The common areas are cleaned and the staff are genuinely responsive to tenant issues. Can't really ask much more from a landlord. Maintenance responds on time and respectfully, I have a dog and they are so good with the dog when they come by it's never been an issue for us. Shout out to Heather in the leasing department she's fantastic at getting things sorted out. Also shout out to Charles in the maintenance department for making sure our buildings are accessible and safe. These two rock and are so kind with you speak with them. I'm not a fan of having to rent in general but I'd rather rent from these guys than anyone else in the city. They rock

Fantastic experience: 28th February 2026 Since 2025 residency, thus far, American Management consistently renders responsive services to resolve maintenance et cetera issues within unit plus outdoors property space. well done!

Fantastic experience: The office and management staff are always so friendly. I’ve probably locked myself out of my unit 10 times in the past two years and they’re always there to help me get back in! It’s nice having a property manager that answers the phones and responds to service requests

Fantastic experience: Have a great experience with getting things done, hope the good service continues in 2026, great to rent from all these years. Be blessed.

Fantastic experience: I couldn't ask for a better company to deal with. The portal makes things super easy and seamless each month, and they're very professional during every interaction.

Fantastic experience: The staff was extremely responsive and helpful as well. They made me feel very welcomed. Well run group.

Fantastic experience: I have lived in an American Management apartment for 2 years. I have found that maintenance requests are answered in less than 24 hours, and management has been very responsive when I have an issue with anything. Highly recommend!

Fantastic experience: Heather (not me, great name though) and staff have been absolutely amazing at keeping in contact and helping us along with all of our self-imposed hiccups as we make our move to Baltimore! They even went out of their way to safely retrieve a package when we weren't around to pick it up. We'd be lost without them in this journey!

Fantastic experience: After 3 other managers, we finally found a good match. Owning a property in Baltimore City comes with its own challenges, whether you’re a landlord or homeowner but I’ve been thoroughly impressed with the level of expertise this property management team brings to the table. They resolve issues quickly and often with innovative solutions that go above and beyond standard practices. Their reliability, transparency, and professionalism make them an absolute standout. Charles was very helpful and is knowledgeable of maintaining and preserving historical Baltimore residential properties.

Fantastic experience: I’ve had a great experience renting one of their apartments! Honestly, I love the tenant portal and how easy they’ve made everything for me. Paying rent online is easy, submitting maintenance requests and renewing my lease virtually was quick and stress-free. On top of that, they actually answer the phone during their operating hours, which is rare and so appreciated.

Fantastic experience: I can’t say enough about the exceptional customer service Bethany Daughton consistently provides. From start to finish, Bethany is professional, responsive, and genuinely committed to helping in any way she can. She goes above and beyond to make sure every question is answered and every concern is handled quickly and thoroughly. Her communication is clear, timely, and always friendly, which makes working with her an absolute pleasure. It’s rare to find someone who cares as much as Bethany does about the people she serves, and it truly shows in every interaction. American Management Company is lucky to have her, and anyone who gets the chance to work with Bethany will immediately see the difference she makes. Highly recommend!

Fantastic experience: I have lived at my apartment going on 4 years now and have always received the best customer service, assistance, and help whenever I have reached out and the maintenance personnel is top notch! Tony especially helped me with my super tall windows and his assistance is something I definitely appreciate considering I don't think I could've solved the issue myself ☺️☺️☺️ Awesome Property Management company! Bethany is the best!

Fantastic experience: This company is great to work with. They have a great team, very friendly and professional.

Fantastic experience: American Management is a very organized and professional management company. They have an experienced team and they work hard for their owners and residents.

Fantastic experience: I had great experience with American Management!

Positive experience: They bought my apt building from previous owner and could tell they were much better instantly. Any time I had a request/issue it was resolved with urgency. When I moved out, I had an issue with my security deposit return, BUT it was resolved with clarity and speed. Got my full deposit back. I don't have much to complain about. Lived at 808 N Calvert in Baltimore. (8/10)

Fantastic experience: I had to leave my property in May and go home to Nashville for cancer treatment. I was sick, lost my job, and ended up behind on EVERYTHING in my life. This property management team, especially Bethany with whom I've had the most contact, actually made it possible for me to get back on my feet and not lose my apartment. It really has been the communication on their end that has made me feel comfortable to communicate myself. I didn't feel like the landlord was treating me like income, I felt like they were treating me like a human; which made it easier for me to take a moment to breathe and start trending in the right direction.

Fantastic experience: Great team—responsive, fair, and professionals. Maintenance requests were handled quickly and communication was always clear. Highly recommend.

Negative experience: Found a wonderful listing within my price range and close by and was super exciting to begin this process. Viewed the listing and was super impressed. The issue is with the communication from the leasing agency. After applying, I received multiple communications a day that said completley different things. In one day, I would get an email that I was approved, that the listening was filled, and that they needed more information to look into my application. There is no way to get a hold of these people on the phone. They will randomly call you during the work day and there is no way to call back. I also noted a pest problem in their unit and asked if this would be addressed before move in to which they did not respond. Extremely disappointed in this experience and very confusing emails that I received from this company.

Fantastic experience: MANAGEMENT REVIEW: When I was looking to move to Baltimore I had only ever lived in “luxury apartments.” I wanted to try and find something with character instead of a unit that was one of X amount that are cookie cutter. There’s perks to that type of renting but I wanted something different. Unit: I found a brick loft in Upper Fells/Washington Hill on a questionable block but our building has a button entry garage door to a private parking area for the 15 units in our building and we have a safe locked mailroom. It’s not the fanciest place I’ve ever lived but it’s at a deal financially, I do feel safe, and it’s my favorite esthetic I’ve ever lived in. Management: Y’all, Heather seems to be getting shredded in the Google Reviews and I don’t get it. I made a point after moving in to stop by the American Management office during a work from home lunch break while paying rent. I shook her hand and she was friendly, asked about my renting experience, and I got to meet Charles who is over maintenance. The A.M. team are human beings worth getting to know. I make a point to be respectful when I email. I don’t make demands. I wish them well. And I try as a tenant to have a proactive relationship so that when an issue does come up we have a bit of rapport. Anyone who has done customer service to any degree knows how it can be when you have a customer only reaching out with high energy and issues. I’ve had both fans in my unit act up. One maintenance man had to bring in a specialist to replace the whole fan and it was probably 3 visits before it was sorted. The first visit they thought it was a setting issue. The second visit they thought the wall controller was bad and brought a replacement. And the third visit were new men bringing in an entirely new ceiling fan. As a property management company all over Baltimore, not just over one apartment complex, that took coordinating. I sent an email to Heather and Charles checking in on a status update and was met with quick action. I’ve also had an ongoing issue with my neighbor being incredibly loud. I can hear her phone calls clearly when she stands by our shared wall and I think her tv is against that same wall because it sounds like she’s watching tv in my unit. For all I know she could have a hearing issue (not being shady). My other shared wall neighbors are great 90% of the time. Neighbors are part of apartment living. I shared a video with Heather of the loud neighbor and explained where I was coming from. Heather handled it and things have been exponentially better. I’ve been in my unit for three months now and every single month I’ve asked Heather questions about my bill. She removed a WiFi fee when issues popped up and I ended up getting my own provider. She’s been patient with explaining shared electricity fees for the common areas. I asked about building fees for water popping up not quite monthly and there is a real reason for it for how our building gets charged by the city. I knew about these charges before moving in but the way they are coded or when they appear threw me off. If you’re kind and patient, you’ll get that same energy right back. If you want to live somewhere that has an office staff taking care of 100 units or less, that’s not what A.M. does. They serve units all over the entire city. IMHO it would behoove anyone debating renting from them to ask as many questions as possible on the front end and then put a little effort in to make sure there’s a human to human dynamic going on. When I go to move out I’ll update my review but I’m already planning on double checking the processes for filling holes in the walls, painting, and the works. I’ve never left a unit in bad shape and I take pride in where I’ve lived. I want to return my place back to them in a better shape or equal shape to how it was when I moved in. I’m sure there’s nuance and context around all of our reviews but my experience has been great so far, for what it’s worth.

Negative experience: Impossible to get them on the phone, I’ve called 13+ times in the last week and nothing. 2 days ago I finally talked to someone to schedule a showing, she said I get a confirmation message, waited and nothing. Tried to call back, nothing.

Negative experience: Avoid American Management AT ALL COSTS. They are not BBB accredited, and all of the reviews on third party websites call them slumlords. I wish I had done my research before renting from them. Their entire business model is based off of exploiting college kids. Heather was our landlord for 2 years and she seemed to thrive off of taking advantage of others. The house was so dirty when we moved in it was a health hazard. The fridge was crawling with roaches, the basement was wet, and the molding in the bathroom and kitchen were actually moldy. Less than a year after living there, our dryer broke, and despite numerous requests, remained broken for over a month, and we were then charged for the pieces required to fix it. We were also forced by Heather to pay over $300 to “landscape” the backyard, but all they did was cut it down, so that poison ivy and other invasive weeds grew back the next year. We had numerous other issues, and were treated with pure disrespect by Heather and American Management. However, the final straw was when we got our safety deposit packet back. Heather deducted over $600 for things that were basic landlord expectations. Over $300 to allegedly remove ONE item, trash, and to professionally clean the house. Since the house was not cleaned when we moved in, I believe American Management is pocketing this money each time. We also scrubbed the house before we left, leaving it incredibly clean. They are also making money off of charging tenants for landscaping multiple times (we paid for it last summer, and were charged for it again after move out). An incredibly unethical company with lazy, exploitative employees. Edit: American Management is now lying about their tenants, as the city NEVER issued a citation against us. The weeds were pushing into our neighbors fence, and they kindly asked us to take care of it, which we did. It would be great if American Management could reply to their emails instead of Google Reviews. They obviously care more about their public image than tenants experience. Regarding us being young adults, my parents, who have rented in several major cities, were absolutely appalled by American Management's policies. Seriously, rent elsewhere unless you want them to drag you through the mud.

Negative experience: I had an appointment for a showing of an apartment leased by American Management. I confirmed my tour via phone call and email, but the agent who was supposed to show the property never showed up. Complete waste of my time. Terrible service.

Fantastic experience: Heather was so kind in helping me submit my rental application while kind enough to connect and communicate with the cleaning team to secure my move in after only two days.

Fantastic experience: Great people

Fantastic experience: When I moved from DC to Baltimore in the middle of an emergency, I was worried about the mixed reviews on American Management. I had an awful landlord experience in DC, and I didn't want to move into another terrible situation. However, I didn't have much choice at the time. It's now been about 3 months since I've moved, and I'm so impressed with American Management. They have been flexible with me since day 1 and very responsive when I reach out about issues, which have ranged from mailbox problems to dishwasher problems to alarm problems. I have been renting for over a decade in multiple states, and I've never rented from a property management that took maintenance and ease of communication/paying/requests so thoroughly and swiftly. I wanted to write this review to reassure people -- I'm sure that people have their ups and downs and things can get misconstrued often. But this is a professional and "on top of it" property management with some great rentals. Don't let negative reviews dissuade you! As long as you're communicative with American Management, they are kind and responsive. My apartment is easily my favorite place I've ever lived in. Thank you, everyone at AM!

Negative experience: This is one of the most jankiest property management companies that I have the unfortunate displeasure of dealing with. This alt was not up to code when I moved in, too many fixes needed to be done. I’m surprised that the state even allowed this apartment to pass inspection, if an inspection was done. It’s the dead of winter and I have not had heat for almost 4 days! Broken cabinets, leaks, you name it!

Negative experience: American sucks and it is a known fact in Baltimore city that they do not care about their tenants or the city. They are opportunistic in their neglect of properties. I lived with them as our land lord from 2020-2021 in Old Goucher. There were actual mushrooms growing out of the walls of the unfinished basement due to water damage. Maintenance denied there being water damage despite the proof. He then proceeded to spray Kilz everywhere and leave. New mysterious grown proceeded because they did not address fully the root of the problem. We also had multiple issues with plumbing on the property that were addressed the cheapest and most bootleg route possible. Despite these issues and more, they raised the rent almost every year on this property. American Management is poison to this city—as are the Hopkins students whose parents buy the properties for them and let them rot under American’s management (not that they care—money is money to them just as Baltimore is just Baltimore to them).

Fantastic experience: Heather in the leasing office is professional, reliable, and prompt with communication. I've lived in my apartment for 3 years now, and have experienced consistently strong customer/tenant service (from both the Leasing Office and Maintenance). Regardless of how much you love the home you've made for yourself, management can often be the deciding factor for whether you remain in it.

Negative experience: Crooks. Rented me an apartment with a failing sewer line, and then after six months of constant plumbing problems I had to take legal action to be let out of the lease. Finally today, 45 days after I moved out, I got my security deposit back to find that they subtracted $40 to replace lightbulbs that were dead when I moved in to the dump.

Negative experience: They cancelled majority of my showings and when I eventually found a place and paid the application fee it was taken off the market the same day. :/

Positive experience: American Management has been great in comparison to some other landlords /experiences I’ve had. The leasing department has been thorough with information. Maintenance requests have been answered pretty quick overall but sometimes it can take a little longer. Still gets done! I’d recommended renting from them.

Fantastic experience: American Management is an excellent property management company with a long history of experience. Our company, Edgemont Builders, works closely with American Management, and they are wonderful to work with. The staff is incredibly knowledgeable, friendly, and responsive.

Fantastic experience: Niara was very helpful especially when others are not,this lady knows her stuff,,thank God for her

Fantastic experience: Working with American Management has truly been a pleasure. They are extremely professional and the customer’s service is beyond compare. I’m thankful to work with a property management company that truly cares about the cleanliness, upkeep, and maintenance of the properties they are responsible for! I’ve personally done work with Bethany, we act as a team. The work orders are sent quickly, invoices are responded to in a timely manner, and the line of communication is always open! Great work American!

Fantastic experience: Heather Betz is by far the best in the business! Very informative, and extremely helpful with all my needs! 10/10 would return for more business

Fantastic experience: Working with the American Management staff is always a pleasure. Bethany goes above and beyond to help with any questions I may have.

Fantastic experience: I can't say enough about Heather Betz. She knows her stuff, she's kind, and she makes things happen.

Fantastic experience: I know property management companies aren't everyone's favorite type of business but American Management is different. If I had any issues, they were always able to get them resolved. The leasing manager Heather was responsive and understanding and listened. If my job brings me back to the Baltimore area again I would definitely rent from them again.

Fantastic experience: Everyone at American has been excellent to work with over the years!

Fantastic experience: It is very nice to rent a apartment at American Management and the price reasonable

Fantastic experience: Very easy to work when renting a property sight unseen from abroad. Heather Betz was efficient, informative and quick to respond to queries.

Positive experience: I've rented with American Management for the last 2 years and have had a good/easy experience from signing the lease through move out. Heather Betz has always been super helpful, friendly, and responsive. I will miss my cute apartment!

Negative experience: You get what you pay for. I was able to get out of my lease because I was attacked by another tenant, they offered me this and refused to give me the tenants information to press charges, despite the police report. They constantly treated my husband better than me. Despite me having the prior years renting history with them. We just received our deposit check back -$300 for pure nonsense (not to mention we paid $400 to replace the carpets the refused to replace, that were damaged by previous tenants animal) and it was addressed to my husband, didn't even bother emailing us asking who we prefer it to go to cause we're apparently in the 1960s... They refused to clean or furnish us with a clean washer and dryer despite the listing stating that's what it came with.

Negative experience: Still can’t believe that after all these years the company is still arguing and gaslighting previous tenants about the problems they experienced. I warn anybody who will listen to avoid this management company at all cost. Any sensible company would know that being snarky and disregarding tenants’ concerns is not becoming of a well-operated business. But it’s clear that they don’t care. And I mean given that people need housing, I guess that they figure they’re able to be as rude as they wanna be to folks and not suffer any real consequences. Take heed future renters! American Management isn’t a company in which you want to sink your money or emotional and mental well-being.

Negative experience: I scheduled several apartment tours with American Management and flew cross-country to see the units in person. First, AM double booked a tour spot. One hour before the tour was supposed to start, agent asked me to reschedule for 2.5 hours later, which I agreed to despite it disrupting the rest of my day. They then cancelled the rescheduled tour with less than half an hour’s notice. They asked to reschedule again to the next day. I agreed again despite it again putting a wrench into my schedule. Two and a half hours before this again-rescheduled tour, they cancelled for the second time. The agent asked me to check my phone often for updates, assuming that I had the luxury to drop everything to cater to their ever-changing and unpredictable schedule. I had to leave town by a certain time and communicated this to the agent. Three minutes before that time, the agent texted me asking if I would consider FaceTime for the tour. Needless to say, I was not confident that American Management would uphold any scheduled date and time that we had agreed upon. I did not schedule any further tours with American Management. Flying cross-country is expensive, and I wasted a lot of time and money on a company that repeatedly cancelled apartments tours on incredibly short notice. I scheduled several tours with American Management and viewed a total of zero units. Reading the other reviews, it’s clear that American Management does not take kindly to criticism, as evidenced by their responses to previous reviewers. Perhaps this was indeed a one-off, but this interaction with American Management showed a clear disregard for my time.

Fantastic experience: Love the environment and diversity in properties. Love the people

Negative experience: Truly the worst of the worst. They overcharge for water and gas. They change their business names frequently due to the constant complaints by renters to the bbb. I rented an apt from them for 3 years in Bolton Hill and every month a problem arose not to mention all of their buildings are poorly kept and rat and mouse infested. Their go to reply was, “get a cat”. Also their maintenance crew aren’t trustworthy, don’t leave valuables around, they even took camping chairs we had in the backyard. I’m so thankful we were finally able to purchase a home and don’t have to deal with criminal property companies.

Negative experience: As you can see from their response, in altering the definition of terms, they have confused both formal and practical judgment by the act of observation with the term complaining. It goes beyond interesting that they have referred back to my original observation of them. This is big company with more power than any individual renter or collective of renters. Their response demonstrates this by both tone and word. How many applications do they accept for one apartment? How much do they make by charging $45 per application for apartments that never are shown? What politicians are they friendly with? As Jerry Blank says, "I guess we'll never know." typical blames city for problems, meanwhile it's companies like american management that support the politicians.

Negative experience: Horrible, I was depressed, extremely terrified for my life. Anyone that doesn’t live there has access to the building. A lot of mouses, bugs, it’s horrible. Nobody deserve to go through that with cruel, evil, unprofessional owners of this building and what they have tenants going through, hell but they go home and sleep peacefully as they rip the tenants off their whole stay there. God will stop them in their tracks . That day is coming because only god can judge and discipline. And I didn’t even want to leave that one star because these people need to be locked up because they’re scammer and the health department needs to be called for any property that they own.

Negative experience: not transparent in application process

Negative experience: If I could give no stars I would. Me and my roommates have moved into a house 3 months ago and since then we have dealt with sewage problems and are currently experiencing symptoms from hydrogen sulfide and ammonia poisoning. We have had to evacuate the house for over a week now. They have done absolutely nothing to accommodate us accept offer us a termination of the lease. I repeat, please do your research before moving into one of the rental spots under this company. Best of luck to other renters.

Negative experience: This is the worst place to ever come rent from they are a ripe off

Negative experience: Floods in my kitchen. For months, been ignored. It took nearly nine days just to get a plumber to look at this, and then he immediately shook his head and left for three more weeks. He came back and left again saying he couldn't get through the plaster wall. Then two weeks later a team of guys replaced three feet of rusted pipe. American management failed to communicate with their team, they didn't respond to me. They even closed my maintenance case falsely. I had to fight tooth and nail to get this resolved, all while my floor flooded nightly when my neighbors did dishes upstairs. No relief or credit issued. Not even a sorry for your inconvenience.

Negative experience: Do not rent from this company. They have 3 stars for a reason. If my review is removed I will leave a more detailed review. Please read all of the negative reviews before leasing from this location.

Fantastic experience: I'm going to be brutally honest with this review, but it's necessary. I rented with AM from September 2021- May 2022. I left for a few months, and came back in October of 2022. The place I rented the 2nd time ended up being a nightmare.. Horrible bathroom, the shower wouldn't work. Power kept going out. It was old and had a smell. Not the best situation for the price I was paying. I emailed management constantly, and to their benefit they replied promptly every time. They sent people to fix each problem. In the end, I was able to transfer my lease to another location & I'm VERY pleased with my new apartment. Heather was super responsive & they did what needed to be done to fix the issue. I recommend renting with AM. Thanks for taking care of my issues. I look forward to my stay in the new place!

Positive experience: Awesome service. Always available with professional techs personnel. Thank You! .

Fantastic experience: Rental office was super helpful and informative. Staff was always pleasant. Made it easy to pick up and drop off keys. Made maintenance requests easy. Best rental experience of my life.

Fantastic experience: Love these buildings like a step out of time

Negative experience: I was told AM accepted Section 8 Housing Vouchers. But I also was told that they expected prospective tenants to make 3.5 times the amount of the rent. I proved I made that — along with the Leasing Agent mentioning that she also factored in the Voucher as part of my income — but my application was immediately denied. When I asked how they expected a public housing recipient to even make this exorbitant amount of money, I was given this poor explanation that made no sense. Sadly, while it is evident that landlords are protecting themselves in a post-Covid society, they should be honest about how they regard housing vouchers and lower income tenants — while also admitting if they’ve chosen another applicant for their properties. I’m disappointed with how my application was handled. If you are a public housing recipient, this may not be the property management company to rent from.

Fantastic experience: I lived in a property managed by American Management for 3 years. They were always very responsive whenever I had a question or needed to submit a maintenance request.

Negative experience: Edit: I am editing this a year after moving out. Unfortunately, a few months after I posted this review, I ended up having the worst experience possible. The pipes in the basement burst four separate times, and each time the patch job lasted for about a week. When we asked the maintenance guy what the issue was, he said the pipes needed to be replaced but American Management didn’t replace them until AFTER we had moved. We were also out of a washer during peak COVID (March 2020) because it broke and they didn’t want to replace it. I understand covid was a difficult time for businesses, but they way they treated us was terrible. Stay away. I'm currently a tenant and have been one for nearly a year. I've had a great experience with American Management so far. They have reasonable expectations of tenants and signing and moving in is easy. The down payment for a pet is cheap and so is the monthly rent for it. They respond to maintenance requests quickly. A week or so ago our carbon monoxide alarm went off, and they had someone come to check it out within 24 hours. If you are a Sophomore at JHU and need off-campus housing, I'd definitely check out the houses listed through AM.

Positive experience: Clean well maintained properties. Timely responses. Friendly staff.

Negative experience: They failed to fix mold in the apartment as well as will unexpectedly charge for meaningless things. TRUST ME YOU DO NOT WANT THE STRESS!

Fantastic experience: Good communication, always got back quickly, always polite.

Negative experience: Heather never got back to me and I wasted $35. Do not waste your time

Negative experience: Maintenance takes forever to respond to even serious issues and the staff makes no effort to keep residents updated on the situation. I was left without hot water for over a week (in the winter), and multiple calls and emails were completely ignored. I literally learned more about the situation from other residents than from management. EDIT: Since they apparently spend more time arguing with google reviewers than managing their properties, let me address some of the points they brought up. Why did I wait 8 months to write a review? I was waiting to get my security deposit back before posting a review (since they obviously read and look into each one), and then I forgot. How bad could it be if I only sent in a few maintenance requests? Pretty bad, if one of those requests was being without hot water for over a week with no answers from management. Maybe they didn't have my email address/phone number? That's impossible, my contact information never changed throughout my entire lease and I got rent reminders and other miscellaneous emails from them.

Fantastic experience: I just received the best customer service I have gotten in a very longtime! Bethany was extremely helpful to me willing to go above and beyond to ensure I would be able to find a place that fit both my wants and needs. I must say she made an out of Towner feel right a home. Thanks Bethany!

Negative experience: Your tenants are not having a happy holiday. I’m part of several large online groups for residents of the community. Every other day there is mention of your property group, and it’s always absolutely horrid. The ongoing complaints mention how rude, dismissive and ineffective your property managers are. Refusal to respond to requests for maintenance, problems with pest control, and in several cases tenants have had to put rent in escrow and take you all to court. I have several professionals looking for new residences, and the absolute best help I could give them was to ensure they avoided your properties at all costs. I’m so upset about the stories of ill treatment, during a pandemic no less, that I have decided to inform all of the rental organizations and local groups of your disgraceful practices. I hope you all will take heed and do right by your tenants. This year has already been a struggle, no one deserves to have to suffer at the place they call home.

Positive experience: They're good and responsive, but rent increases each year were ridiculously high, and also it was a tough time when my roof caved in and f'd up my stuff duh to a leaky roof that still hasn't been throughout fixed, but the next residence will deal with that if they choose the 4R room at 1015 st paul. Otherwise, things were fine and dandy. I'm just a little more laid back than most people.

Fantastic experience: American Management made renting very easy. They were timely with anything that needed to be repaired and very quick with any general questions. I would recommend them to anyone.

Negative experience: These slumlords refused to fix the fridge and I had raw sewage leaking through the roof for months. I had to move out and then when I testified against them in court due to their negligence, the judge believed me.

Negative experience: American Management are complete slumlords. The operations manager should be fired. He has major anger management issues. Just look at his responses to the negative reviews left here. I had raw sewage leaking through my roof, a broken fridge, and sewage roaches, none of which they would fix, so I had to move out. They sued me for over $1400, but lost another $1000 of the judgement in court because the judge clearly understood thre damage was due to their own property negligence. All they got was my security deposit. So I can beat you in court again for being slumlords. I can't wait to see you have another temper tantrum when losing again.

Negative experience: AM is one of the worst managing companies in the Balimore, MD area (if not the worst). Personel is rude, specially maitenance.

Negative experience: It's been a while since I lived with American Management (AM) but I just wanted to put this out there. The Good - I think the property was very fairly priced, I got what I paid for. Over the course of my lease, I submitted a few maintenance requests. Each time they promptly responded and typically had someone on-site within a day. They are very responsive with getting back to you over all. I was always able to get in contact with someone very easily. The Bad - Customer Service: I do have to agree with other reviews that although they are very responsive the staff does tend to be rude and passive aggressive when calling. I talked to a few people from the office and they all have a tendency to talk down or at you. Shared Utilities- I leased a studio( 500sq ft ) priced at $800, I picked this again because of it's affordability. The individual utility bill for my unit would be around $25-30, nothing out of the ordinary. I wish I had paid more attention to the division of shared utility cost; in this case, the lighting and heat/A.C. for the stairwell. This is a separate bill to be split evenly and paid by all residents. I was shocked some months to see that my portion of the utilities was close to $130! I wish there would be some way to make this more efficient to lower cost. Maybe motion lights to turn off or lowering the radiator heat? This bill was truly horrifying, especially if you were on a budget. Please pay attention to this! Safety- (why I am rating 1 star) This is a city unit of course there will be crime. I never expected for someone to be killed on the floor above me. I can't hold AM responsible for crime happening but I can for their response to it. A tenant was killed in the building and I had to find out about it on social media and on the news. None of the tenants or myself were notified of anything happening. Understandably, we were all shocked that this happened and would have hoped that AM would give us ANY update but nothing. I called them the next day (this was 5 days after the discovery of the crime). The property manager then tells me " We had no responsibility to tell you or any tenant anything." I asked them then what they were doing to improve the safety of the building; at this time to entry way was incredibly dark and the door was broken and easily accessible to enter. I suggested adding lights and fixing the door, easy fixes. She then tells me "Safety is not something they are required to do" and that what is currently in place (secure building a.k.a a locked door) is a "courtesy". I then ask "Am I to take that as security and safety not being a priority?". Response: "You can take that however you want." AM was very callous and quick to shift any responsibility off themselves when asked questions by myself and the other residents; we all compared notes afterwards. Any kind of update would have been appreciated. I found this experience incredibly disrespectful. Overall: AM provides an adequate product and is attentive when it comes to business matters but severely struggles in customer service or receiving feedback as seen in my own experience and by immature responses to critical reviews here.

Fantastic experience: American Management has been great for the past 1.5 years I have been renting from them. Every maintenance request is handled in half the time I expected. When our heating system broke last winter, there was a maintenance guy there that afternoon, and recognized that we needed a new heater. It was a Friday afternoon, so we could not get the new heater in until Monday, so American Management brought us space heaters for the bedrooms and was willing to provide whatever we needed during this time. They have been prompt and friendly in all our dealings with them.

Fantastic experience: This is a great property with a wonderful management team. Maintenance is great staff is friendly i really enjoy living here

Fantastic experience: I've been renting from American Management for 6 months now, and so far they have been great. I like my apartment, they accommodated a quick move-in, and maintenance has been very responsive.

Fantastic experience: We have worked with American Management for 2~3 years. The staff is very professional and provides good communication. Look forward to working with American Management in the future.

Fantastic experience: I have had an overall good experience with American Management - They are very responsive, give good detail and have a useful app. I have no regrets and love my new apt!

Fantastic experience: The company has been phenomenal. My roommates and I were all more or less kicked out of our previous place on very short notice, and American Management has been very accommodating. The property itself is great and they're very prompt with responding to questions and service requests.

Fantastic experience: I have rented from American Management since 2016. Three are very efficient, courteous, and caring. Any time we have had to call for maintenance they have responded so quickly. If you are looking for a Management company that you can trust call them

Fantastic experience: American Management had the rental professionally cleaned before we moved in. They were prompt and professional in replying to maintenance requests.

Fantastic experience: I have been in an American Management property for over two years and have had a great experience. The rent is incredibly reasonable and they are super quick to respond to any issue or questions and any repairs are made right away. The app for payments and contacts is very convenient.

Fantastic experience: Great management company. Staff are very friendly and attentive.

Fantastic experience: Always had great experiences with the Leasing Manager, Kyasia! She's understanding and replies quickly to all of my inquiries!

Fantastic experience: American Management is the most reliable when you need any kind of maintenance. You don’t have to wait for repairs to be made. The whole team is patient and understanding. I will always recommend them to anyone looking for a rental service.

Fantastic experience: I continue to be impressed by the responsiveness and attention to detail displayed by American Management. They take away a lot of the stress associated with owning a rental property.

Fantastic experience: Great experience renting with A. M.. Property was as advertised, maintenance effective, office easy to work with and friendly. Have to say it's easier to schedule showings with this agency than just about anyone else in Baltimore - you can set them up yourself online and the system is very streamlined and effective. Grateful for a bit of simplicity amid the bureaucratic wasteland of rental real estate.

Positive experience: Very timely response to maintenance issues. Front office staff are professional and courteous. The unit itself is as it was listed.

Fantastic experience: I came to American Management one year after dealing with a slumlord. From the door the made me feel liked a valued tenant and customer. After a year being with American Management I couldn't be be happier. They are available whenever I need them during opening hours and deal with whatever concerns or maintenance I need. They truly are an amazing realtor.

Negative experience: Shameful. I moved here from Florida for my job and paid in full, online. When I arrived you gave my apartment away and said the only property left was a complete dump and I was extremely upset and you said I couldn't get a refund for months . So I was stuck. For the 1st couple of weeks someone was coming into my apartment when I was at work until I changed the LOCKS.. When I moved I had the apartment professionally cleaned by some young women that work in alot of the houses in Mt Vernon.. and you still kept my entire deposit. And on top of my horrid living experiences, you would charge me random fees and tell me if I didnt like it I was welcomed to move..

Negative experience: American Management is quite unprofessional company, i was schedule for an appointment today (10/31/2019) @4:00pm however no one showed up, i waited for 30 minutes and called the company several time but no response was given, yet i received a confirmation text for rating and followed up with an application form after telling them no one had showed up, which i find unprofessional and a waste of my time.

Negative experience: I’d heard of slumlords before, but I’d never experienced one until I moved into an American Management property. There’s so much I can say about them, but I’d be typing all day. And some of it, depending upon the amount I get back on my deposit, may be better reserved for court proceedings. From the unprofessionally dressed showing agents, to the rude leasing staff, and the rude, lazy, and incompetent maintenance staff, particularly the maintenance manager, this is not a company worth renting from. Just some of the maintenance issues I had with American Management: (1) refrigerator with mold, rust, and a door that would not close. They refused to repair it, and eventually opted to remove it without replacing it, all while their staff busted holes in the walls getting the refrigerator out. I ended up buying my own refrigerator, which I removed upon vacating the property. (2) leaks in the bedroom wall and ceiling, which led to buckling walls, mushrooms growing out of them, and a fire hazard. Despite multiple reports, they, namely Melody Fairchild, refused to send someone to repair it. (3) a gas stove that would not light when turned on. The maintenance manager specifically told me it was not a big deal. I ultimately had to start using a lighter to get the stove to work. (4) a leak inside the light fixture in the bathroom, which eroded the light socket (the part where the bulb goes), and filled the globe up with water. American Manangement’s response? Just replace the globe. (5) the toilet needed to be replaced (which they charged me $450 for). The maintenance crew left the old toilet in the hallway outside my door for 5 days, until I came back from vacation and had to request that it be hauled away. (6) a broken and leaky garbage disposal that maintenance would only replace after several requests, and after I finally sent them pictures of the damage it was causing to the structure of the cabinet. I could go on and on, but why? I write this review after having cleaned and vacated the apartment, and being refused a final walkthrough because I didn’t schedule it two weeks before I moved out. In conclusion, just avoid American Management. Whatever few pennies you save in rent, you will make up for in stress and making your own repairs. UPDATE: The person making the nasty, vindictive, and petty responses to every critical review of American Management should be fired. She (or he) is bad for business, and I hope the higher-ups at American Management come to their senses. But then again, the responses just prove the point that the critical reviews are making, so let that be a lesson to all prospective renters. This is just a taste of what’s in store for you if you rent from this company.

Fantastic experience: Someone on Yelp wrote "Unless you're at a property with a responsive/responsible owner, you're going to be in a mess having to deal with the middlemen." I had 0 complaints during my time in an American Management rental. The owner of my property, John, was very responsive and nice. He himself always came within the hour to fill my maintenance requests and the rent for my unit was very fair. If you're thinking about renting an American Management unit on the 2800-2900 block of Calvert St., the good news for you is that John is likely your building's owner. My advice is to ask AM about the building owner as much as you can. I'm giving them a 5 star review because of John.

Negative experience: I was considering renting an apartment through American Management, however the reviews I have seen have changed my mind. Not sure why a business feels the need to leave petty comments attempting to discredit their previous renters? They are simply leaving an honest opinion so I am not sure why the feel the need to be so defensive? Seems like they are hiding certain truths.