Secure Association Management

Negative experience: This company is a complete waste of money. John Mackenzie and his team provide zero value to our community at Stardust Ranch. The only role they play is middle man pertaining to communication and they are horrific. I’ve called to speak directly to our account representative a dozen times, not once did she answer or return my calls, same goes for John the president of the company. Our HOA is just as bad and you would expect for an HOA management company to help sort out challenges and guide the HOA board and ACC members in the right direction but no such thing has occurred. Same old routine, wasting the residents time when they are the ones paying for this company to represent them. This company better realize quickly whose paying them. In response to Secure Association Managements response: We are now over 6 months in on a conversation about a building that has 4 walls, I'm way beyond frustrated. You are not actively working with all parties involved because it's now been a week that I've been waiting for an answer to my last email. And this is the 3rd or 4th time I've waited a week or more for an email response. Maybe focus on supporting your customers before responding to google reviews. Hahaha! You show no missed calls!?!? That is the biggest lie and just shows how poorly your company operates. Go look at the responses to my facebook videos and you'll see how many people agree with my comments about your companies communication. You remain committed to maintaining communication?? You have no idea how to communicate because if you did, this project would have been over months ago.

Fantastic experience: Great customer service always makes a difference.

Fantastic experience: Great team to work with.

Fantastic experience: Muy profesionales, equipo de trabajo dinámico y de primera!!

Negative experience: Disappointed and frustrating to work with. No oversight of services they are obligated to provide. If you want that service you must reach out over and over again. They take zero accountability for it. This is how they keep our landscaping. It’s the only thing we get for $1500 a year.

Fantastic experience: Tate has been a pleasure to work with as our HOA manager. He is consistently responsive to requests, communicates clearly and professionally, and follows through promptly on issues until they’re resolved. His proactive approach and attention to detail have made management smoother for residents and the board alike. Highly recommend Tate for his reliability and excellent customer service.

Fantastic experience: I'm glad they run our HOA because they are friendly and professional.

Fantastic experience: I left a message with Jose Balcazar and got a call back very quick. He asked for me to send a quick video. Next thing I know there is crew out front of the house fixing the issue. Two thumbs up for Jose. Scott Young

Negative experience: Poor leadership and lack of communication.

Fantastic experience: Secure Management has been great to work with. Tammie Grimm and the team are professional, responsive, and always willing to help when needed. They handle everything efficiently and make the process smooth and stress-free. Communication is clear, and any questions or concerns are addressed quickly. Overall, a very well-run management company with kind and dependable people. Highly recommend!

Fantastic experience: Tammie has been such a blessing to work with. Highly recommend!

Fantastic experience: Tammy Grimm is amazing at handling our HOA Management Contract. She has been a bright star for us as Board Members. I can not say enough about how she is on top of trying to work with the homeowners in our community! Can't say enough good things about her performance.

Fantastic experience: Secure has been very helpful and accommodating. They are easy to work with, and always willing to address questions or concerns.

Fantastic experience: We have been working with Tate Tomlin at Secure as our association manager and we have been so happy with working with him! He is thorough, follows through, doesn't lose track of things for the most part and even takes the initiative to solve problems we are unaware of and then brings us solutions. Being on an HOA board is something most people dread, but I can honestly say I haven't minded being on the board with him as our point of contact.

Fantastic experience: Secure Association Management is by far the best HOA management company. I have dealt with many over the years and Secure’s team of experts is the best. Tate takes very good care of our association and relieves our board of alot of headaches. Greg Scott Meadowlands HOA Justin, Texas

Fantastic experience: Tate and John are very responsive to our needs and Secure is a terrific management company!

Fantastic experience: Tate is our HOA manager and he is wonderful. He is always very attentive, answers the phone, and responds in a timely manner with strong solutions. We are grateful that he takes such good care of the community and handles our operations well. Anytime we have questions about what is going on with our neighborhood he is able to help.

Fantastic experience: I want to recognize Tate at Secure Association Management for the help he provided with a recent ARC request for a roof replacement in our neighborhood. This was a very time-sensitive situation tied to an active home sale, and Tate was consistently responsive, professional, and helpful throughout the process. He took multiple calls and emails, stayed in contact with the ARC, and clearly made a real effort to help move the request along as quickly as possible. Our HOA process allows much longer review timelines, and we were asking for turnaround in just a matter of days. Tate could have simply pointed back to the standard process, but instead he understood the situation and went above and beyond to help however he could. While the approval still came later than we had hoped, that was not due to Tate or Secure Association Management. In my view, his efforts were a big reason the delay was limited at all. I really appreciate the professionalism, responsiveness, and extra effort.

Fantastic experience: Taylor is great to get things done.

Negative experience: all i get is attitude from this place! my loggin doesnt work and they treaten me with lawyer! maybe fix my log in so i can pay it!

Fantastic experience: Our HOA has used Secure Management for several years and I have worked directly with them for the last 3 years while serving on the board for our local homeowners association. Recently we were assigned Brandy as our HOA manager. Brandy consistently excels at her role. She has done so many concrete things to help improve our neighborhood. Some of them include getting us a better deal on our insurance, helping us select a new landscaping company that will save us money, bringing in electricians to get gate lights fixed that have been broken forever, and even going way above to help us with Oncor fixing street lights. She is always putting her clients first, ensuring we are able to improve our community. We completely trust her and highly recommend Brandy.

Fantastic experience: Annette has been a wonderful manager, so far we have had several with this company and we've accomplished so much since Annette has taken over.

Negative experience: The worst management company I have ever seen. Fined me $26,000 in a month for having a fence the exact same color as the HOAs fence. The employees are completely rude and incompetent repeatedly hanging up on me and refusing to address my concerns. They can hang up on me all day but they will have to answer in court.

Fantastic experience: I’ve had a very positive experience working with Secure Association Management, and I can confidently say they are a professional, responsive, and well-organized HOA management company. Our community representative, Sierra Gates, has been outstanding. She is knowledgeable, approachable, and consistently responsive. Sierra takes the time to listen, follows through on concerns, and communicates clearly. Her attention to detail and commitment to the community play a big role in maintaining the high standards that keep our neighborhood looking so beautiful and well cared for. I’d also like to recognize Jessie Williams, Director of Operations, whose leadership is clearly reflected in how smoothly everything runs. The consistency, organization, and proactive management across the association are evident throughout the community and contribute directly to the clean, attractive, and welcoming appearance of our neighborhood. Because of Secure Association Management’s efforts, our neighborhood continues to be a place residents are proud to call home. I highly recommend them to any community looking for reliable, high-quality HOA management.

Fantastic experience: Fantastic experience so far! A much different experience than the previous company. Taylor is on the ball and handles business like a true professional.

Fantastic experience: Annette is wonderful she is always helpful, she’s very knowledgeable and answers all my questions!

Positive experience: I am not happy with the quick responses from Annette and not waiting for me to talk. I'm owner of 1511 9601 Forest ln. in Dallas. There are rats in the walls and I'm having a problem with getting help. Also, I asked when the roof was last done for insurance purposes and still haven't gotten a reply.....

Fantastic experience: I live in the Yarbrough Farms and they are great to work. Annett is so helpful and knowledgeable. I really appreciate her, such a pleasure.

Fantastic experience: I want to take a moment to recognize Tammie for all of her help with the HOA approvals. Her patience, dedication, and quick responses made the entire process so much smoother. Tammie consistently went above and beyond to ensure everything was handled promptly and correctly, and her support made a world of difference. We truly appreciate her hard work and the positive energy she brings to every interaction. Thank you, Tammie, for being such an outstanding help!

Fantastic experience: Annette has been very helpful, she has helped with all my needs

Fantastic experience: I recently had the opportunity to meet with John from Secure Association Management, and I walked away genuinely impressed. His professionalism, transparency, and commitment to doing things the right way really stood out. It’s clear he leads his team with integrity and a strong service mindset. Even in our short time together, I could see why Secure has earned such positive feedback from the communities they support. A great organization run by people who truly care.

Fantastic experience: We’ve had the pleasure of working with Secure Association Management for several years now, and the consistency of their professionalism truly stands out. Their team — especially John — is organized, responsive, and always on top of communication, which makes our job easier and ensures residents get the best experience possible. As a pool service company, we work closely with property managers, and Secure Association Management has been one of the best partners we’ve worked with. They handle issues quickly, keep everyone informed, and genuinely care about the communities they manage. It’s clear they take pride in their work, and it shows in the way their neighborhoods operate smoothly and stay well-maintained. We value the partnership and look forward to supporting many more communities together. — Parsons Pool Service

Fantastic experience: Spoke with Annette this morning and she was amazing. We have been working on improvements for months and they are understanding of time line and clerical errors. Always a pleasure to speak to her and laugh about another amazing issue.

Fantastic experience: Let this company manage your HOA needs.

Fantastic experience: Secure Association management is so awesome. I've been working with Sierra, Jessie and some other staff to get approval for some additions to our back yard. Every time I speak with Jessie or Sierra, they are always very kind, patient, respectful and helpful. I'm extremely pleased with our outcome and super appreciative of their guidance and suggestions. during this tolling-at times-process. I would highly recommend Secure Association Management and am extremely grateful to be a part of an HOA that strives to provide phenomenal customer service while assisting in navigating through the treacherous waters of compliance. Strong work, Y'all!

Fantastic experience: Whenever i talk to them they are very helpful solving problems and finding information!

Negative experience: Absolutely awful. It was better when we had Tate but since William has taken over it has gone down hill. He will ignore you for weeks and when you're able to get a hold of him and schedule maintenance on the exterior or pest control he'll only do it half way. Multiple times he'd "confirmed" a time only for no one to show up and for him to be unresponsive (both week day and weekend). He usually come back saying "of they got into an accident and thats why they didn't show up". I've spoken to all of them afterwards and they had no idea what "accident" I was referring to. Its distasteful that he fabricates accidents for people to cover his lack of coordination. I've wasted weekends and PTO due to his lack of coordination and responsibility. Wasted HOA fees $$$ + PTO $$$. This is an expensive company that will waste your time.

Fantastic experience: I’m satisfied with HOA

Fantastic experience: Helpful.

Fantastic experience: Secure Association Management, especially Taylor Rasor, provided excellent friendly and professional service to quickly take care of an issue I had been dealing with that our previous association could not or would not handle. Extremely pleased with SAM and would recommend them highly!

Fantastic experience: Taylor Razor contacted me and was extremely professional in assisting me in solving my problem.

Fantastic experience: Working with Annette has been a truly positive experience. She has been exceptionally professional, consistently demonstrating a high level of organization, reliability, and expertise. Her responsiveness stands out—she’s always quick to reply, attentive to details, and proactive in addressing any questions or concerns.

Fantastic experience: Thanks for keeping our neighborhood running smoothly! Efficient, friendly, and quick to respond. (Thank you, Taylor!)

Fantastic experience: I had the pleasure of working with Taylor Rasor and she was amazing!! I can’t recommend her enough!

Fantastic experience: Great customer support from Alicia! If you have questions or concerns I would definitely recommend you speak with her, very knowledgeable and helpful.

Fantastic experience: Alicia was very helpful and nice! Very professional! I highly recommend her!

Fantastic experience: Alicia has helped me with all of my concerns and questions for my HOA and has been great with communication! Definitely recommend Alicia for any help!

Fantastic experience: Service was amazing!!!

Fantastic experience: Alicia was very helpful and knowledgeable. She was able to answer all my questions.

Fantastic experience: I highly recommend secure association management. Alicia’s skills and guidance are top notch!

Fantastic experience: The management is friendly and helped with all my questions thank yall

Fantastic experience: WILLIAMwas excellent service highly recommended

Fantastic experience: This company excelled in excellence and fullfilled my expectations!

Fantastic experience: I've had a great experience with Secure Association Management. They are professional, responsive, and truly care about the communities they manage. Everything from communication to maintenance requests is handled efficiently. It's clear they take pride in keeping everything running smoothly. A special shoutout to Melissa, who has been absolutely wonderful to work with. She's always courteous, quick to respond, and goes the extra mile to help resolve any issues. Her attention to detail and friendly attitude make a big difference. Highly recommend both the company and Melissa!

Fantastic experience: I highly recommend secure association management. Missy has been great to work with and she always answers all of my questions.

Fantastic experience: Cursty is great at handling violations in a fair and professional way. She communicates clearly, stays on top of the details, and makes the whole process smoother for everyone involved. You can tell she really cares about keeping the community looking good and running right!

Fantastic experience: Tate is friendly, efficient, and always on top of things. Couldn’t ask for a better Community Association Manager!

Fantastic experience: This company is filled with very knowledgeable and professional employees! Every time I need assistance they are always happy to help and quick to assist with excellent service! If I could give more stats I would!

Fantastic experience: William is an absolute pleasure to work with. He's incredibly knowledgeable and genuinely enjoys helping people. His strong values and integrity shine through in everything he does — you can trust that he will always do right by the client. I highly recommend doing business with William. Working with him isn’t just a transaction — it’s an experience you won’t forget. I guarantee you’ll be so impressed, you’ll want to refer your friends to him too.

Fantastic experience: I’m consistently impressed with Secure Association Management HOA service. I’ve been really pleased with their proactive approach to community management, from keeping our amenities in top shape to addressing resident concerns efficiently. It’s clear they care about making our communities a wonderful place to live.

Fantastic experience: Excellent customer service experience with Taylor, she was able to answer some questions i had about the property quickly and we were able to resolve the issue we had at the HOA.

Fantastic experience: The property staff is very friendly and nice. Especially Annette Miller she very helpful

Fantastic experience: Secure Association Management provides exceptional service.

Fantastic experience: Highly recommend!! Brandy was great to work with .

Fantastic experience: We have had an excellent experience working with secure association management as our association management partner. Tate was professional, responsive, and highly organized. Communication has also been a strong point, they are proactive with updates and always available to address questions or issues.

Fantastic experience: Amazing HOA management company! They’re super responsive, organized, and easy to work with. Our community has never run smoother. Highly recommend!

Fantastic experience: I would like say Annette Miller is very helpful. And she very quick to answer my question. I enjoy talking to Annette

Fantastic experience: Annette was very helpful and understanding. She is excellent!

Fantastic experience: The service was exceptional!

Fantastic experience: Alicia is incredibly helpful; she is always quick to resolve any issues.

Fantastic experience: I’ve had a very positive experience with our HOA so far. The community is well-maintained, and any concerns I’ve had have been addressed promptly and professionally. Communication is clear, and I appreciate the consistent updates and efforts to keep the neighborhood safe and beautiful. It’s clear the board cares about the residents and works hard behind the scenes to make improvements. Thank you for your dedication!

Fantastic experience: Great staff. Nothing but high praises for everyone.

Fantastic experience: Tate was extremely helpful and really easy to work with! I would definitely recommend him to anyone!

Fantastic experience: Tate was super helpful and provided excellent service!

Fantastic experience: Exceptional service!

Fantastic experience: This company provides exceptional service and has employees that truly care about their clients. Highly recommended!

Fantastic experience: Tate is amazing! He went above and beyond for me and was very responsive!

Fantastic experience: Tate and Alicia are wonderful! They were very helpful in answering my question and responded very quickly!

Fantastic experience: I submitted an application for a large landscape project Secure Association Management turned it around quickly, communicated effectively, and I was truly impressed with their service! Glad I have them to facilitate our HOA!

Fantastic experience: Very professional and friendly management company. I've been working with Tate and she's been very responsive and clearly explains association rules and process if I have questions.

Fantastic experience: I personally am very please with the service that Tate provides to our community. His prompt response to our calls and his input and suggestions really helps the Board raise a higher standard for our Association. Tate makes our job a lot easier he understands the pressure that Board members received on a daily basis no matter how hard we try to solve old or new problems. Thank you Tate we appreciate you.

Fantastic experience: I want to emphasize that I do not give recommendations lightly. However, I wholeheartedly recommend Secure Management without any hesitation due to the excellent service and dedication we have received from them since our first interaction. From day one, we have experienced nothing less than five-star service. Compared to other management companies we have worked with in the past, the difference is truly night and day. Emails, calls, and texts are answered within hours, if not immediately. Any maintenance concerns are addressed quickly, with bids sent to us within hours or, at most, days. I personally went on a ride-along with the compliance team to discuss our association’s priorities. I feel the compliance team is dedicated to understanding and working with our neighborhood to meet our desires, tailoring their criteria and violation assessments to align with the board’s vision for our community. Collections have also been managed in a personalized manner, with the board working closely with Taylor on how we handle past due accounts, payment plans, and other accounting aspects. I can honestly say that I have no complaints about the service we have received from Secure, and I highly recommend them to anyone seeking a new management company. We have received exemplary service, timely responses, and a very personalized experience. Additionally, my interactions with both John (the owner) and Taylor (our property manager) have been friendly and more like a partnership than we have experienced elsewhere. After a series of failed projects and unforeseen issues with our pool this year, I can confidently say that Taylor has been a tremendous asset. She has handled everything we’ve thrown at her—trust me, it has been a considerable amount—with remarkable skill. I genuinely don’t know how she manages to work so efficiently and makes the process so straightforward for us. We are a very involved and hands-on board, paying close attention to every penny spent, every bid submitted, and every violation issued. I can sincerely say that switching to Secure has been one of the best decisions we’ve made for our community during my seven years on the board.

Fantastic experience: Mrs. Annette Miller is very good on following up with issues concerning HOA violations, thank you for your professionalism.

Fantastic experience: Tate Tomlin - I truly appreciate the outstanding service you provided—efficient, professional, and timely. It’s rare to find someone who combines such competence with a genuinely warm attitude and care! I was very frustrated and upset before I had contacted you not only once but twice with different issues. You made the entire experience seamless and pleasant by taking a prompt actions and follow-up with me —thank you! Genet Rosborough

Fantastic experience: Jessica's quick and attentive communication, organized and up to date budget knowledge along with a positive attitude and desire to see us succeed, propels the success of our neighborhood's social activities. We are lucky to have Jessica manage our neighborhood's needs and she definitely exceeds our expectations.

Fantastic experience: Great company to work with! Quick to communicate and very helpful.

Fantastic experience: Annette has done an amazing job managing our HOA community. She is very responsive to all questions and concerns.

Fantastic experience: My first time to communicate with our HOA. Could NOT ask for anything better. Ask for approval for a patio extension and received my approval in 3 days time. It took me 6-8 weeks to get city permit which is ridiculous. So, I thank you HOA for your assistance and time, great job!!

Fantastic experience: I worked with Annette, who assisted me with an HOA Board Issue. She communicated effectively and professionally.

Fantastic experience: I have worked with Jessie directly for a couple of years now and she has been nothing but kind and professional. I highly recommend this company!

Fantastic experience: Jessie Williams was very patient and helpful in reversing the late payment charges for the January POA fees.

Positive experience: Thank you, Amanda for getting a long-overdue Landscape company to mow. Overlook has a fresh look today. I can't wait for the weed and bed management are completed.

Fantastic experience: Annette is very helpful. We have been miss managed for many years. Now we have a real manager who is working hard for our community.

Fantastic experience: Superb experience

Fantastic experience: Had a great experience with Annette she was very helpful assisting me with the process of buying my new home as a single dad it helps I can take all the help I can get

Fantastic experience: Working with Annette has been incredible. She has been extremely helpful with providing guidance, she’s very knowledgable and throughly experienced.

Fantastic experience: I have had nothing but great experiences with our new management company, most recently with Tate who was super helpful getting my HOA approval on something. I would recommend.

Fantastic experience: I find Tate extremely responsive and accommodating. He answers all my questions quickly and provides the information I need.

Fantastic experience: Alicia has been a big help in answering all my questions, she always so kind over the phone. Thank you Alicia!

Fantastic experience: I want to say Thank You Alicia for your hard and excellent customer service. You really make a difference . You ve been so helpful. and I’m glad you are here.