Kramer-Triad Management Group

Fantastic experience: I am very pleased with Jamessa's professionalism and "can-do" attitude. This is a very busy site and she is on top of everything.

Fantastic experience: Tracy is a willing and supportive partner in our efforts to have a more sustainable University Commons. Thank you for the gift of Tracy.

Fantastic experience: Jamessa is the best! Super reliable, easy to communicate with, and always delivers!

Fantastic experience: I’d like to share our experience at sheltering Pines with our new manager, Michelle Thomas Michelle is our third manager,. We have been delighted with her service, her attention to detail, her promptness, Professional knowledge. Thank you, Michelle for all your hard work. Sheltering Pines BOD Judy Ruddy.

Negative experience: I would not recommend Kramers association to anyone. They seem to be unprofessional also keep raising association fees. Best of luck.

Negative experience: Totally screwed our entire HOA and cost us thousands of dollars. Failed on so many levels. Do not give them a dime of your money.

Negative experience: One of the worst association we have deal with. I would not recommend.

Fantastic experience: Menthe was wonderful. He was polite, timely and professional. He upgraded an outside outlet to standards above my expectations and truly representative of our condominiums.

Negative experience: I live in one of their properties in Michigan. I have found it difficult to receive timely follow up regarding significant owner requests and I have experienced very poor service as a longtime property owner.

Fantastic experience: It was our pleasure to have worked with Zachary Xydis these past few weeks. He took the time to hear what we had to say about a situation going on. He was very polite and professional and promised to do some research about the situation. He was able to do so and bring some resolution to it. Thank you so much to Zachary and all He did. It was much appreciated! Sandy Bosker Hinchcliff

Fantastic experience: Tracy Vincent goes above and beyond to help members of the University Commons community. Recently she arranged to notarize a document my husband and I needed, helping us save time and much more convenient than going in to our bank. We appreciated that!

Fantastic experience: Just received the Pittsfield Village Condo Association newsletter for October. Having been the editor of community organization newsletters, I know how much effort has to go into coaxing information from committees, the Board, and members, and organizing it in an attractive and easy-to-read document. I really appreciate the truly excellent job Tracy does pulling it all together every month. Thank you!

Fantastic experience: Tracy Vincent has been an immense help for all my queries for a long time. She has been there for me with a smile every time I have needed help. Thank you Tracy for being such a kind helper. Roshie

Negative experience: For two years now, costs have risen, and a special assessment given, yet there air conditioning has not been repaired. Many condo owners had to buy personal air conditioners just to survive the heat. They refuse to answer complaints. The grounds are overgrown with weeds (often many feet tall) and to clean up they simply weed whack them down, including the flowers. This property is in an affluent area and is beginning tolook more like a slum. What this company has done since taking over is disgraceful.

Fantastic experience: Rebecca at the University Commons has been so wonderful to work with in helping my in-laws transition to assisted living. She was able to point us to resources for in-home care while we searched for possible future living arrangements. She has always been able to answer our questions and help with whatever needs we have.

Fantastic experience: We enjoy living at Meadows of Arbor Ridge and recently had the pleasure of meeting our manager, Linda Lockett. She was genuinely kind and spent a moment to chat with us. Our board seems to really care about our community as well. We are enjoying living in MI so far!

Fantastic experience: I am both a condo owner and board member of Lenox Park in Novi. Linda Martin is efficient, knowledgeable and has been a pleasure to work with and I see how she cares about the community and its members. She is fair and consistent in dealing with the community and timely in responses to the concerns brought to her for resolution. She has been a tremendous asset to our board and is definitely an asset to Kramer-Triad.

Fantastic experience: Kramer-Triad has been our HOA management provider for over a year now. What a difference we are experiencing! Kristin handles everything professionally and with a great attitude! Definitely a positive move!

Fantastic experience: I am a contractor who works with Kramer Triad regularly and I always receive prompt response and help from the Kramer-Triad group. Especially Lisa S.

Fantastic experience: I have had the pleasure of working with and learning from Linda Martin for 11 years. Linda is our property manage and Senior Community Director from Associa Kramer-Triad Management Group. During our association with Linda Martin, our board has thrived from her guidance, leadership and knowledge. Linda gives of herself daily in a professional, kind and supportive manner. We have been and remain very thankful for our association with both Linda and Kramer-Triad.

Fantastic experience: Michelle has been great to work with at Kramer triad. She answers questions promptly and follows up on our requests.

Fantastic experience: Kramer trod withdrew HOA dues after my condo was sold. We tried to get a refund since July7,2025, but were unsuccessful until LINDA MARTIN made sure our check was sent. Thanks to Linda Martin’s efforts we received our Refund check. Linda Shevrin Forner owner of 37143 Southwind Court and Farmington Hills, MI 48331 . M

Fantastic experience: Our Kramer manager Lisa Schemanski is the best one we have had and I have lived here since 2007 she is always efficient in taking care of our problems

Negative experience: I have been begging for a call back for days. I was promised a call that never came. I’ve emailed customer service and community archives. I can’t get anyone on the phone outside of a call center

Fantastic experience: I’ve worked with Lisa for several years now and I highly recommend her! Despite how very busy I know she is, she always seems to find time to give our community her prompt attention! As a board member I appreciate all she does for us!

Fantastic experience: Matthew Fuller provides exceptional service @ Kramer Triad Management! Communicative, detail oriented and thoughtful, we appreciate his proactive approach to condo management.

Negative experience: There is no communication with this people they raised the association fee we did not get notified and they started to charge all this fees for lock box interest , and did not give us any notification that we are getting charged until our charges came to 6000 dollars and they said they send us certified mail which we never received .they had our email address and our phone number but they left us in dark and they demanded all this money we had to pay , we always paid them one month ahead ,but with all this charges we went negative and we were paying 45 less than it was required without knowing every time I called they said we can not discuss our account .

Negative experience: We have had several homes break the bylaws in our subdivision and there has been almost NO follow through by Kramer Triad. We are paying association fees for a service by this company and they continue to dismiss written complaints without resolution. Do not pick this company as your association manager.

Fantastic experience: Tracy Vincent: Tracy is very personable. She responds to me quickly with any questions I have. Prior to Covid, she was setting up once monthly activities that were really nice. She is very, very good at what she does. Now that it is Post Covid by 3 years, she continues to provide activities that match the Village's needs. She responds to my questions within the day, if not hours. She is an excellent employee.

Negative experience: My deck is rotting and the boards are very unsafe. The deck needs to be replaced. Thank you!

Negative experience: Do not use for HOA management. Pricing out of line and communication was awful. You have been warned.

Fantastic experience: Jehiquita Yharbrough was extremely helpful in providing assistance to obtain required information for our condo unit. Professional and courteous!

Fantastic experience: Tracy Vincent is fabulous! When I have a problem here, I go to Tracy because I know she will make sure it gets resolved. She is a pleasure to work with.

Fantastic experience: Tracy is a gem. She solves problems and finds needed info promptly. The world needs more Tracies. we are so lucky to have her business acumen.....

Fantastic experience: I would like to say that I think we have the best staff assisting and guiding us here at University Commons. Mark, Bob, Rebecca are so responsive and generous. And an extra shout out to Tracy who goes above and beyond to help and is always so positive. Thanks. Carolyn C.

Fantastic experience: Kramer Triads group’s Linda Martin was extremely helpful to me to solve my problem. She went out of her wayto help me. I couldn’t do that by myself. She was very helpful polite and pleasant to talk to. She made me very comfortable. Thank to LindaMartin

Fantastic experience: Both as chair of our condo architectural review committee and individual homeowner, Linda Martin has provided timely and meaningful responses to the many issues that needed resolution.

Fantastic experience: Tracy does a great job overall and her news features are so good in all the ways that count--clear, fun, comprehensive, and easy to absorb. Thanks Tracy for real lift and important information clearly shared...

Fantastic experience: Linda Martin was professional and patient while working with her with a modification; she responded to emails and ticket requests promptly.

Negative experience: They don't make it clear when payments are due and when they are late. They charge $25 if you don't pay within 10 days of receiving your bill. Also not very responsive.

Fantastic experience: I appreciate the work that Ryan does for me at Pittsfield Village. He is very knowledgeable, courteous, and responds quickly to my requests. I appreciate that he is respectful of our historic neighborhood when he does our repairs. We are lucky to have him here at the Village Susan Jacobson 2345 Fernwood

Fantastic experience: Linda Martin is an excellent manager for Lenox Park Condos in Novi. She has assisted me with several issues. Linda is professional, knowledgeable and expedient She is very efficient and an asset to Kramer-Triad Management!! Carol Huseltine

Fantastic experience: After Numerous Emails, Unreturned phone calls and Requests Opened then inadvertently closed on the Kramer System for Evergreen Woods Property…,Much to My Amazement Jill Price phoned to not only gather the FACTS pertaining My Concern She took the Initiative to own the issue until Resolution. Her Customer Service and Communication skills were impeccable. Follow Up Fabulous. Kramer Triad Management Group should Clone Jill or allow her to Hire and Train their Customer Service Representatives. Hats Off to Jill Price!!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Thanks So Much

Positive experience: Ms. Jehiquita Yharbrough helped me with moving the funding of the assessment fee as a payment. I will be making more payments to end completion for the assessment.

Negative experience: Worst property company I have ever worked with, zero accountability for the residents, will not take calls even during office hours, so many occasion of handing off an issue.

Fantastic experience: Lisa is amazing. She is efficient, friendly and strives to do her best for our Community! She is a hard worker and deserves a 10!!

Fantastic experience: In the planning and hosting of a speaker event at University Commons, Tracy and Rebecca, were extremely helpful to the people coordinating logistics and details from caterer recommendations to managing miscellaneous expenses. Very thankful for their expert help.

Fantastic experience: I worked with Linda Martin who was extremely timely with responses and had clear communication of what she needed to address my request. Thank you Linda!!!

Negative experience: I am frustrated with the process of any requests approval. they are taking so long to get answer or approval. No point of contact to community manager to get answers. Only general customer service that is no way helpful either. Getting mail after few weeks that they denied and provide requested documents. They couldn’t have just replied to email or through app. So bad.

Negative experience: Never ever seen such a worst management company. Their customer service gave zero knowledge and drop the call during conversation and make a note that it's technical issue... Worst customer service. Terrible delay... Complete waste of HOA fee

Fantastic experience: All I have to say is, EXCELLENT! Kramer Triad has been our management group for some time now and they have done very well by us. Our association manager is Emily Fuller. In the time that I have had the pleasure of working with her and the rest of our board, I have very many good things to say about her. If I had to narrow it down from the plethora of these things to touch on, I would say she is diligent, proactive, very attune to our associations needs and always has an open ear, and is perceptive before always taking the best course of action. What I have to say most, is the trust and confidence we have all been able to instill in her, to do the best job and to do right by us. Kramer Triad certainly has an asset on their hands with Emily Fuller and I would highly recommend her, as well as Kramer Triad to any association or association board that is looking for a management company to oversee all of the “day-to-day” operations of their community. My experience thus far has been nothing short of exceptional, and I look forward to working with Emily and Kramer Triad in the future. Thank you for all that you do for us, you are appreciated!!!

Fantastic experience: Tracy Vincent and Rebecca Wittekindt are great! So helpful and pleasant.

Fantastic experience: We had a special event that required all hands on deck, and Mark and Bob pulled through perfectly on set up. We had so many compliments on how nice everything was. Rebecca did all of the running around day as well as coordinating with the caterers. Towards the end of the event, I was looking around trying to help and she had already experty handled it all. UC is lucky to have such a great crew.

Fantastic experience: Kramer Triad employee Tracy Vincent always tracks down the information I need and does her best to explain the mysterious world of accounts and bookkeeping to me. She is respectful, approachable, and kind.

Fantastic experience: Emily Fuller has been great. She is very responsive and has fantastic customer service. Pleasure to work with and helps get things done.

Fantastic experience: Ryan and Derrick from them Maintenance crew did a great job replacing our basement windows.

Fantastic experience: We are very pleased with our new home at North Oaks! We moved recently, and have had a few things pop up. It has been a pleasure working with the manager, Linda, through the process, and she was able to resolve the concerns. Thank you for making us feel at home!

Fantastic experience: Lisa has been an outstanding Property Manager! Throughout my time here at Rosewood Village, she has been responsive, supportive and efficient with helping to deal with a difficult situation. Thank you Lisa!

Fantastic experience: When Lisa took over Gallery Park Howell, Michigan management things began to change, for the good, rapidly!!! Issues previously ignored by her predecessor were corrected! With Lisa’s help a preventative program, so long desired by the board but left wanting by previous management, is a reality! For the first time in my nearly eight years of co-ownership this years annual meeting was a joy to attend thanks to Lisa! No angry rants for once. I could go on and on but suffice it to say Lisa is one of a kind. A shaker and a mover. I sincerely hope K-T recognizes her value and she is paid accordingly! Regards, Judy Dancer Co-owner and former board member

Fantastic experience: Kendra and Tracy have been a pleasure to work with at Pittsfield Community. Whenever I have a question, they respond promptly. Thank you!

Fantastic experience: Ever since Matt Fuller became my property manager I have absolutely zero complaints! His response time to maintenance requests is unbelievable! I’m serious when I say he responds within minutes! Prompt service with quick results. Thank you Matt for being so great at what you do!

Negative experience: I find myself having to post yet another review on here because it’s the only way anyone has actually responded. It’s been almost 3 years since they have taken over $2,000.00 from us and can’t get anyone to actually refund it. Despite multiple, multiple attempts to talk to them on the phone, in person, and by email, and sending statements showing that they were paid twice. In addition they charged us for HOA dues months after we sold our property. It’s been almost 5 months and although they said they mailed our check on 02/11/25, we still don’t have it. I don’t understand how they can wrongfully take that much money and not have the decency to at least call us to fix it or figure it out. I received an email saying we’ve forwarded your information to the correct person. This was after sending and resending emails to them for weeks. Taking that much money from someone and keeping it for that long could be detrimental to them financially. You should be ashamed of yourselves.

Negative experience: Terrible HOA. Constant harassment to homeowners. They charge you fines even after acknowledging that you were not in violation.

Fantastic experience: Ryan (Pittsfield Village) is always very prompt, kind, and helpful. He consistently goes out of his way to make sure work is done thoroughly and is always respectful. Thank you!

Fantastic experience: Ryan came over to do some work for me in my basement. He is a joy to have over. Always going above and beyond and thinking of useful tips for me and how to make my life easier. Very grateful. I can now access both dryer and washer after the new water meter got in the way. Thank you so much!

Fantastic experience: I appreciate the quick response, outreach and clear communication from Kramer-Triad Management Group in general, but from Lisa Schemanske in particular!

Fantastic experience: Transitioning to Kramer Triad as our HOA property management company. They are a professional, knowledgeable, and personable team headed by Linda Martin. They are thorough, professional, and have kept our BOARD apprised of all needs, requirements & timelines.

Fantastic experience: I very much appreciate the assistance that Tracy Vincent very kindly and efficiently provides to all the residents. You have a very talented staff person in Tracy Vincent. We all benefit from her diligent work and very pleasant demeanor.

Fantastic experience: Thankyou to everyone involved for making sure that the side drives in Chesterfield Square complex will be vehicle free so that the plowing company can do there job without any interferences

Fantastic experience: Shiabon Moore works tirelessly for the Stony Brook HOA. As the board president I rely on her knowledge and support. She is always available to help me solve any issue.

Positive experience: I received good service from your company through Linda Martin. She was prompt and courteous.

Negative experience: This is the second year in a row that the payment booklet for our association dues has been late. This is also the second year in a row that they have sent us late charges in the mail before the book even arrives. Last year they waved the late fees with no problem. This year they made me submit a form for approval to have them remove the late charges. Just send the book out on time and stop making more work for everyone! They also don't respond to trash matters. We went 3-4 weeks without trash pick up last summer and they didn't do anything to help yet we were still charged the full amount. I had many calls in and there was no resolve. Trash was missed again last week and I doubt they are gonna do anything about it.

Negative experience: This is the worst Management Company I have ever worked with. Thier lack of communication, following contract agreements and lack of response to neighbors and HOA board. Excuse after excuse. It has been nothing but headaches and wasted time working with this company. As the HOA President, a volunteer position, I have spent countless hours trying to get information from this company and contractual reports with no response for months. Nothing but headaches.

Negative experience: They are rude, short with people, and I pay over $500/mo to be treated like it. This is not a community. It's a business conglomerate that doesn't care about any of us!

Negative experience: I have requested a call back from Richard Spaulding on 11/20 and it is now 12/2 regarding a charge that was placed on my account, but he has not responded. Then I requested a call from his direct supervisor Karen... Guess what, she hasn't called back either. I don't understand why any HOA would allow them to treat their residents in this manner.

Fantastic experience: Ryan with Pittsfield Village is top notch! He is so helpful, courteous and knowledgeable. We’re in great hands!

Fantastic experience: The team at Pittsfield Village is great and Ryan at Pittsfield Village is outstanding! We can always count on a quick response and for our issue to be addressed. Ryan is friendly, respectful, knowledgeable, and goes the extra mile time and time again. Thank you!!

Fantastic experience: It is my pleasure to give kudos to Rebecca Wittekindt, Community Director at University Commons. Today, she went out of her way to help me with a project that was more complicated than I expected. She did it with a smile on her face and unfailing good humor. Eeta Gershow resident University Commons

Fantastic experience: This review and star rating are specifically directed toward Associa on Call technician Menth Manning. Although we’ve had problems with Kramer Triad over the years, my most recent encounter with Menth has been a breath of fresh air. Menth was dispatched to winterize our pool clubhouse. He started the task by showing up several days early in order to get a lay of the land, since he’d never worked at our location. During his inspection, he was very clear with his objectives, but also took time to listen to our concerns. He provided contact information so that we could communicate in case anything came up. He was excellent at communicating his progress once he actually started the work. He kept me up to date about what he was able to accomplish and even made further recommendations for additional service we needed to have completed (which we didn’t know about). He arranged for that additional service to be completed and communicated his progress around that additional task. I mention all this to say that Menth is an excellent employee and should be recognized for his accomplishments and customer service.

Fantastic experience: I have had multiple communications with the Kramer-Triad Association manager, Lisa Schemanske, regarding several issues. She has always responded to my inquiries and has extended herself on various occasions to help me rectify my dilemmas. I am very appreciative of all of her efforts as she has gone above and beyond. We are fortunate to have her.

Negative experience: This groups is horrible! I have been trying to resolve an HOA payment issues since June 15, 2024 - it is now October 3, 2024 and no success. Have asked repeatedly to speak with a manager, and Customer Service refuses to transfer me. I have been placed on numerous “priority lists” for a manager to call me back but have not heard from anybody. If you are looking for a management company to administer a rental, or condo community please steer clear of this group. Would give zero stars but that is not an option.

Fantastic experience: I have been a resident at University Commons Condominium in Ann Arbor for 12 years. During that time I have come into regular contact with Tracy Vincent, the Administrative Manager of the Condominium Association's Management Company, Kramer-Triad Management Group. My experience with Tracy has been entirely positive. She is alert, friendly and competent. She has all of the skills and knowledge that are necessary to interact with the diverse group of residents at UC. Whenever I have called upon her for help I have been satisfied. During 4 of my 12 years of residence I was a member of UC's board of directors. Tracy attended all of the board meetings and was a valuable resource for the board.

Fantastic experience: Linda Martin of the Ann Arbor office handled our request quickly and cleanly, even adding some additional information that helped us in finding the right contractor. Very professional!

Fantastic experience: Matt F. always makes an extra mile for his customers. He reaches out immediately with useful and helpful information. Kramer-Triad has to have more people like Matt F. Keep up the great work Matt.

Fantastic experience: I had a very good experience with Linda M. We recently sold my mother’s condo and Linda was my contact for the estate sale and a few other items. She was responsive and provided me all the information I needed in a timely manner!

Fantastic experience: Here's a shout out to Kramer-Triad employees Ryan and Derek at Pittsfield Village Condos in Ann Arbor. They stopped by to check on some window issues in my unit, and ended up fixing several windows so that they open correctly and easily. Ryan even took a minute to ensure I knew where the water shut-off valve was in the basement; always helpful to know!! Both men were professional, knowledgeable, friendly, courteous, and conscientious. They went above and beyond in their work. Our HOA is so fortunate to have them on-site!!!

Fantastic experience: Ryan is AWESOME!!! He does great work at Pittsfield Village Condos, and I know I'm not the only one who appreciates his dedication and wide variety of skills that help us keep our condos in working order. Today Ryan quickly and easily helped to make my windows easier to open. He's done a variety of tasks for me in the past, and I know and trust that when I call, he'll figure things out. It's not every day that you come across someone so reliable, skilled and trust-worthy. THANK YOU, RYAN!!!

Fantastic experience: Ryan and Derrick did a great job resetting my toilet after i had to have the stack replaced. It was late in the afternoon so i'm pretty sure they were probably late getting off but it was so great not to have to go without a toilet for a second night! Thanks guys!

Negative experience: Extremely disappointed with community assigned managers lack of performance and work. We “Cobblestone Creek Woodlands” have had five (5) different Managers in less than 12 months! Very very poor communication from Kramer-Triad CCW Manager, Chris Hayes. Virtually impossible to reach our Community Manager via email, telephone, toll free number, etc. Would NOT recommend.

Fantastic experience: Last week I was helped by Derek who came to turn on the outside water. He was professional and polite as he navigated the unique arrangement of pipes that each unit has. And he then extended himself and was friendly; he complimented me about the basement and waited patiently as I climbed the stairs. He is a great addition to a fine team of grounds and building folks. Thanks.

Fantastic experience: I want to tell you how much I like our maintenance man, Ryan here at Pittsfield Village. He is always friendly and easy to talk to. His repairs are excellent. He always takes the time to answer my questions.For me he is the face of Pittsfield Village and one of the main reasons I love living here.

Fantastic experience: I want to give a special shoutout to Ryan. He is always so helpful and treats residents here like members of his own family. He has frequently gone the extra mile in his job and has often provided me with advice as I've done various projects around the condo.

Fantastic experience: Pittsfield village is so so responsive whenever something big or small comes up in our condo. Dave and Ryan are fantastic about contacting us back in a timely manner and always do a 10/10 job!

Negative experience: Have been without a kitchen sink for over 6 months, with a newborn. They have no sense of urgency to get this handled and my last communication was in FEBRUARY. I call and get connected to a call center. DO NOT USE THIS COMPANY THEY ARE NEGLIGENT.

Fantastic experience: I am writing to thank all the staff at University Commons, Rebecca, Tracy, Mark and Bob for their extraordinary services in running UC. Each of them is professional, cooperative and indispensable . I can't say enough about their value to the community. UC was the first condo my husband and I ever lived in and we assumed it was how condos were run. We recently purchased a second condo in Maine. It was a rude awakening. The was no staff on site at any time and the maintaining of basic services spotty at best. We were very grateful we did not sell our UC condo and have it to come back to. Our gratitude is the result of years of being cared for by UC staff and the excellent management of Kramer-Triad. Our deepest thanks to the whole team. best regards Gail and Ren Farley

Fantastic experience: I would like to say thank you to Ryan and Derek for assisting me with getting into my condo after I accidentally locked myself out. Once we got in Ryan asked if he could show me how to easily turn my water off, if need be. I’m glad to have this information. I appreciate them taking time out of their busy day to kindly help me out.

Fantastic experience: Katie who works at Ann Arbor office is the only one helped me work out this refund case over the last several months FINALLY! I truly appreciated her kindness and enthusiasm on initiating the correction of my case and solve it to the end! Thank you

Negative experience: The property manager Kendra has been less than professional. I do not contact her as her response indicates I am bothering her. Other staff in the office behave respectfully.

Negative experience: I have been trying to contact our Kramer Triad site manager for the last month. I have called her cell phone and wrote her emails and she has not returned any of my calls and/or emails. It is VERY disappointing. The community pays for the services and we get very little in return. She does not even have a courtesy to return my calls. We are all very busy and we should not babysit them to do their jobs.

Fantastic experience: Christine has been exceptional. She genuinely cares about the well-being of the communities she services. Her dedication to ensuring the best for residents is evident in every interaction. Since living here, she has been by far the most helpful and attentive of anyone I've dealt with. Highly recommend her for her professionalism and genuine concern for the community's welfare.