HomeRiver Group Indianapolis Property Management

Negative experience: Everything went smooth up to my move in date, 2/20/2026, I was told that the house was move in ready and on my move in date they said there was a maintenance issue for hot water, and asked when I would be available and I told them I haven’t even been to the home yet, I have no idea what they are talking about about and they did apologize and said they would send someone out right away to look at it and no one showed up and they don’t work weekends and from that day on I’ve called everyday saying we don’t have hot water in the home and I kept getting a I’ll follow up with the maintenance team, I’m a single dad with three kids and we had to go shower and eat somewhere else bc we didn’t have hot water for 13 days, I’ve asked for a refund for the rent I paid for February and part of the rent in March paid for I’m tired of waiting on a follow up

Fantastic experience: Sharion is an exceptional Maintenance Manager who consistently demonstrates outstanding communication and dedication. Her attention to detail, proactive coordination with vendors, and genuine care for tenants set her apart. She’s reliable, responsive, and deeply committed to maintaining high standards truly a standout asset to Home River Company.

Fantastic experience: Sharon Cedidl has been caring and professional, they have have helped me through a stressful move and made the situation much more manageable.

Negative experience: So far my experience is just plain frustrated with homeriver group. You never have any personal contact with anyone. From the looking at the home, through the application process signing the lease, and they seem not to answer your texts in a timely manner, And now that we are moving in tomorrow and just know they are not going to take responsibility for problems in the home. I have read so many reviews on Google and the BBB. Now I think I have made a big mistake I will do another review after I have moved in. Update to this post February 21, 2026 well I did make a mistake renting from. Homeriver they are a fraud they don't have a corporate office listed and here in Indianapolis the one they list is a.false.front all.offices listed don't really exist if you call them even for a maintenance request you will be put off and.most of the time.they will not even.take care of your request.there answer is always the same they have to get the owner to ok all requests right now I have no heat and have been.dealing with this for a month.now the vendor they sent did not.fix it and left.saying it was working anytime I call.in a work order.if.they send someone they will tell.you.they need to go.get a part ot have to talk.to the landlord and they never come back it's just a horrible company don't do business with them. Oh anyone you talk to can't speak english you can understand

Fantastic experience: Great customer service. Phil was so helpful.

Fantastic experience: I spoke with Angela Belano on 1/29/26 ( HomeRiver group resident coordinator and she provided me with the absolute best service she was very nice, patient and understanding, Thank You Angela

Negative experience: I am extremely disappointed and frustrated with the ongoing maintenance issues in my unit. This has become a pattern, not an isolated situation, and it is unacceptable—especially considering the amount of rent I pay each month. During the summer, we went multiple days without air conditioning while temperatures were in the 90-degree range. That alone was uncomfortable and unsafe. Since then, we have continued to experience extremely low water pressure, which has never been properly addressed. Now, with temperatures below freezing, the heat in my unit is not working, and despite reporting the issue, no one has reached back out to me. Lack of heat in freezing weather is not just an inconvenience—it’s a serious habitability issue. I should not have to chase management or wait indefinitely for essential services to be restored. I pay $1,500 in rent every month, and for that amount, I expect timely communication, basic maintenance standards, and functioning utilities. Consistently dealing with broken HVAC systems, water pressure problems, and delayed responses is beyond frustrating and completely unreasonable. I am requesting immediate communication and resolution of the heating issue, as well as a clear plan to address the ongoing maintenance concerns in my unit. This situation has gone on far too long, and I expect it to be treated with the urgency it deserves. This is honestly insane, and I need this handled promptly.

Negative experience: Renters beware! This is the worst property management I've ever dealt with. My home is the definition of a slumlord special. Maintenance requests are ignored. We endured temps over 85° throughout the summer and under 55° in the winter. The air-conditioning/furnace runs non-stop and can't keep up. My utilities are sky high. The tile in the shower is falling apart (as well as the wall behind it) and they just painted over it with latex paint, which chips and clogs the drain. I don't even want to talk about the roaches. ‍ I've lived here for 8 months and have had 24 maintenance requests. Maintenance doesn't even come during regular hours. They were here tonight at 10:30 pm.

Negative experience: They violated the Fair Housing Act and said I was not a real person even after getting my photo ID and then requested a payment to view the houses.

Positive experience: We only ran into a couple of snags while applying and being approved for the house we applied for, but the tenant portal is a bit complicated. Nelson got us finalized quickly. I do appreciate that.

Fantastic experience: Isah Nicole was very responsive and helpful. It was a nice, easy, smooth process. Thank you.

Negative experience: We arrived at our new rental home after a 2 day trip and could not enter because we were not given an access code. We’re staying in a hotel until they respond. We tried calling the day that we left but nobody would answer. Unacceptable. They keep asking us to put a 5 star review, but they have not earned it.

Positive experience: ANGELA BELANO was amazing and handled my concerns timely.

Fantastic experience: Edirose is an Angel. After UMPTEEN ATTEMPTS (emails,texts,calls) at trying to do a home inspection ( to alert mgmt of any prior damages / deposit reasons ) I finally got an agent that was patient and sympathetic. Mind you, I’m from Illinois, so doing this was virgin territory. She was SO KIND, so understanding. She offered an alternative, as I deeply expressed I didn’t want mgmt to think I was avoiding being in compliance. What Edirose did , HELPED ME, tremendously and DEFINITELY calmed my nerves. Ask for her, if you can.

Negative experience: This company is horrible. I’ve been with them over a year. All of a sudden a get a pool fee &never had a pool on this property. I’ve been having a hard time getting them to remove this fee from my ledger and they are charging me a daily late fee. I literally called them 5times & all I get is they investigateng the issue . Bad business

Fantastic experience: I spoke with jeyfer she was very polite and knowledgeable and answered all my questions I appreciated it so much thank you

Fantastic experience: Sharon Cediel senior property manager is responsive and handled my concerns professionally and in a timely manner.

Fantastic experience: Sharon weathered the storm of my issues and created a path of resolution that we are going to follow to get my house back to a comfortable status

Fantastic experience: Thank you for your service JEYFER you were amazing!

Fantastic experience: Jeyfer was very helpful and I appreciated her willingness.

Fantastic experience: I had a very good experience with Isah Nicole Fadrilan

Fantastic experience: We have had a great experience renting from them!

Fantastic experience: Jayfer did a great job helping answer my questions, he was quick to share accurate information.

Negative experience: My experience with HomeRiver Group has been unacceptable. I reported severe mold that posed a health risk to my family, yet management attempted to dismiss it as “pet stains,” despite my documented allergy to pets. Their vendors provided false information, which HomeRiver repeated without investigation, and repairs were completed with materials of noticeably lower quality than what was originally in place. I requested contact from Sharon’s supervisor, but instead I continue to hear only from her, with no meaningful resolution. This lack of accountability, combined with misleading practices, reflects a serious failure in both management and tenant care. I strongly urge future renters to document everything with photos and video, as this company has not demonstrated honesty or responsibility in addressing tenant concerns.

Fantastic experience: Jeyfer was very helpful on the call when getting the lockbox open to view the property. Jeyfer walked me through each step of the process as I was having some difficulty. Thanks for your assistance Jeyfer.

Fantastic experience: Excellent communicator. In my experience Sharon Cediel is an exceptional property manager with HRG- Indiana. She manages a single family home for me and cares for it as if it were her own . I could not ask for more.

Fantastic experience: Jeyfer was amazing and kind in supporting me with scheduling my tour.

Fantastic experience: Excellent team at home River any concerns or problem I done had they were quick to solve again thank you

Fantastic experience: Having a number of properties and after using several other companies, I am finally pleased with my current property management company, HomeRiver. And this is only because of Sharon Cedial, their property manager, who has consistently communicated with me and has resolved quite a few tenant issues in a timely and satisfactory manner. Thank you, Sharon, and the rest of the HR team.

Fantastic experience: Cristina was so amazing and helpful with my situation and health conditions went out of her way to help me

Fantastic experience: Vincey was very helpful and fast in resolving my issue . Very polite and a pleasure to talk to

Fantastic experience: Taylor is a leasing agent with this company and she was a wonderful help, answered all of our questions and worked with our agent to help us secure a property. We found her to be a fantastic point of contact, and if you are fortunate to get her on your application, you’re in good hands!

Fantastic experience: I had a great conversation about the availability of a property I’m interested in with Lovely. She gave detailed advice on the application process and I hope to soon be a home river group customer! Thanks Lovely!

Fantastic experience: I applied on 7/21 and was able to move in by 7/25 with no hassle. Angela B. was so helpful throughout the process. I’m so happy to be in my new home!

Negative experience: I am a current resident of one of Home River's properties, and I have had three occasions where I found working with them to be incredibly frustrating due to their perceived ignorance and laziness. 1st occasion was when we first moved in and discovered that we had black mold in our garage from a leak in the upstairs bathroom. To be fair, we should've caught this in our walk-through, but it was in the garage, and we didn't find a reason to go in there. Side note: When we were moving in, the previous renters came by to see if any mail had come in their name. We asked about the mold, and they told us that it was there when they first moved in and that Home River never came to fix it. 2nd occasion was in the winter, and we had our heat go out in below-zero temperatures. Our house couldn't get above 55 degrees. Maintenance came out and told us "Problem is a dirty air filter" (We replaced it when we moved in 6 months before the instance). I'm sorry, but the air filter didn't get that dirty that to where the house couldn't heat up another 15 degrees. The house continued to stay at that temperature during the time, and we had to suck it up and live with heaters all around our house until it warmed up above zero temperatures. 3rd occasion is our current issue, as our air conditioning is out.(Probably just not fixed from the previous instance) It went out over five weeks ago, and the maintenance company they hired tried to come out twice to fix it. They ultimately came to the conclusion that the air compressor was bad and had to be replaced. So we scheduled another time for them to come out and fix it. They never came, and I reached out to see why and was told that the quote for the repair would have to be approved by property management. So I reached out toHome river and they told us that we would have to wait for approval from the homeowner and that in the meantime, we could get a portable a/c unit up to $400 or stay at hotels with a limit of $150 a night and we would be reimbursed. 1) A single portable a/c unit can not keep an entire 2-story house cool. 2) We do not have the funds to continuously stay at a hotel in the "meantime" If we used that limit for the entire time our air was out we would've spent $3150+ dollars already (That is $1000 more than our rent). Anyways, at the beginning of this week we were told by Roxanne McCracken that the quote was approved and that the vendor would reach out shortly to schedule a time. Day goes by and the vendor never reached out, so I asked Home River what was going on. Roxanne McCracken hit me with the EXACT same message. I finally reached out to the "vendor" or maintenance company that was making the repairs, assuming they were still using them, and they told me that the quote was not approved and that they are still working on it. Weird right? Thought "ok maybe they went through a different company" So I called Home River today, as it is now 5 days later after the "approval" and we are going on 5 weeks of no a/c in the hottest month of the year. They said they would look into it and get back to me. They have since gotten back to me and have told me that the approval hasn't been approved and that they are sorry for the "miscommunication." I don't think it was a miscommunication; I think it was them just trying to get us to shut up and leave them alone. How about you try living in a house that is 80+ degrees and see if you'd shut up about it. The squeaky wheel gets oiled, but not in our case. We resigned the lease (that increased our rent) right before this a/c issue happened because we didn't want to deal with moving and thought that we'd save more money and time in the long run than trying to come up with another $1800 security deposit. Don't rent with Home River. If you do, you'd better hope that your home won't need any maintenance and is in tip-top shape. We thought we wouldn't and are paying for it now. Another thing, we're still waiting for our reimbursement for the $400 worth of portable a/c units that they keep ignoring anytime we try to bring it up.

Fantastic experience: We appreciate the professional and prompt service always given when needed! Thank you so much to everyone that assisted in this team effort.

Positive experience: Arrived at property for self viewing but had not received key code. Called Homeriver Group and spoke with Ang. She was very pleasant and helpful and we were able to tour the home. Mostly clean but a few bugs, repairs needed, and grass and weeds an issue in front and back yards. Found a live bullet on a window sill?

Positive experience: The property was very clean and nice! Miss Champagne did a great job at getting me into the place and helping me out on the phone.

Fantastic experience: Ang was great she was polite and explained everything about your homes and qualifications that I needed thank you so much.

Fantastic experience: Sharon was so much help to us on getting this home it was a pleasure and pleasant experience working with each and everyone involved. Looking forward to seeing what comes in the near future.

Positive experience: I hv been a renter with home river for a year now n it’s been a good experience living in their property the take care of maintenance fast only thing is I had to pay for maintenance request a couple times 1st was when the lights are flickering n I had just had them here about 2 rooms not having power n it’s a burnt out outlet n electrician said it was a fire happening in the wall so when the lights started flickering in the bedroom ceiling fan I thought oh no I don’t want the house to catch fire they came out n went to Home Depot n got light bulbs n charged me $80 so now I no when the lights start flashing the bulbs are rdy to be replaced . Smh.. n another out of pocket was bout $159 for the bathroom sink topper was to low to basin n it was draining slow n plumber lied n said it was a stopped up issue in the sink n we giot charged but other then this we like it here n its a quiet neighborhood Thanks Home River for all you Do!!!

Fantastic experience: Sharon and her team have been nothing short of amazing from the moment I've started working with them. Responsive in a timely manner, always professional, extremely knowledgeable and always willing to teach, and transparent with any issues that come up. They allow me to have that peace of mind that everything will be taken care of. Truly grateful for Sharon and her team

Fantastic experience: Champagne was awesome and very kind and well spoken helped me with all my questions . 10/10

Fantastic experience: Taylor answered all the questions I had regarding the lease. I am grateful that Taylor was patient with me and answered all my questions as well as helped me through the rest of the process.

Fantastic experience: Isah and Taylor were very polite helpful and quick to answer all my questions and concerns for the application and approval process. I am happy they were available to assist me with my rental process

Negative experience: Do Not Rent from these people they play games I applied for two houses thru them they would send leases I could not get into to sign then the 3rd one I could then I pay my deposit because of course they said the no deposit didn't apply then they closed my application saying I didn't complete in a timely manner then they want to mail me a check for my deposit which left me struggling to find more money for another house when I paid my deposit at Walmart I am filing a complaint with better business bureau and attorney general office this is a shady business beware

Negative experience: We recently rented a home from HomeRiver Group. We have had the WORST experience with getting in touch with anyone to answer any questions. They have a different agency you deal with for every little thing. You never speak to the same person. It has been the most infuriating and unnecessarily frustrating process of renting a home. You are forced to pay the “benefit package” that is suppose to help you but in all honesty, it’s just a way to get more money and further complicates things that are otherwise simple. We have a property manager that has yet to answer ANY of my questions or even get back with me about anything. Super disappointing. And we haven’t even moved in yet.

Fantastic experience: The alarm was going off when I went to view a home. I can't remember her name because I was overwhelmed but she was so nice and took care of it right away.

Fantastic experience: Jose Baluyot By far the best person i’ve worked with over the phone at Fort wayne Home River Group. very responsive, he will stay on task and even give call backs with updates. If you ever call ask for Jose Baluyot

Negative experience: At first Taylor was super helpful but close to move in completely ghosted. The day I moved in I received the door code and the house inside was a total mess, my calls were not answered. I did not receive an inventory and condition sheet and the house looked forgotten. I had to pay for my own cleaners and only received a $100 credit for the inconvenience. Maintance at-least is good at responding to work orders and they come fix stuff pretty fast. I continuously find things that were left undone prior to my move in, partial paints, broken doors, oven was grease filled, detached outlet and etc. move in day was a disaster and am disappointed with my experience thus far with the conditions of the home. I have put so many work orders in and I feel bad for constantly calling the maintenance guys to come fix stuff but whoever was supposed to do the inspection of the home before deciding it was ready for move in did a subpar job. Taylor even pushed my move in date as back as possible to give them more time but still didn’t get it ready. Been here since March and trying to make the best of it but constantly finding issues has gotten overwhelming.

Negative experience: DO NOT RENT FROM THIS COMPANY. I rented for years and never had an experience this bad, any maintenance will take 2-4 weeks to get approved even if your house is unlivable and you don’t have a contact for anything. The only people you can get on the phone are customer service reps that aren’t even in this state and can’t do anything to help you. I went by their office to try to talk to someone in person since my issue was time sensitive and i couldn’t ge the contact information for my property manager. When I got there a women who co-worked there handed me a sheet of paper from HRG explaining that they’re 100% remote and said they’re never in their “office”. She also told me that happens a lot, people come by multiple times a week trying to talk to someone because they can’t get any help so they made those print outs to give to us. The owner of my house actually sold all his properties in the area bc they were so horrible (his realtor told me). I didn’t have power for 2 weeks last fall, no AC for over a month in the summer, shower didn’t drain for half my lease, bugs everywhere and plants growing from the baseboards. I bought a house because I can’t even imagine going through a rental experience like this again. Skip this company and save yourself the stress. EDIT: per their response, the number they provided and want us all to call for complaints is the same general, out of state customer service line I mentioned above. They are no help and insanely frustrating, like talking to an automated answering machine that doesn’t understand a word you say kind of frustrating.

Fantastic experience: Just wanted to update as it's been 2 years since my first review. I am still VERY happy with Sharon and HomeRiver. I have had several property managers in the Indy area and HomeRiver/Sharon is by far the best in my 10 years of being in the Indy Market with multiple properties!! Sharon Cediel is my property manager on one of the homes I decided to sell in Indy. Often times that slows or stops the timely communication from the property manager but not the case with Sharon. She promptly gathered all the information my agent requested so we could expediate getting the home listed. Thank you Sharon, I appreciate your efforts very much!

Fantastic experience: Isah Nicole Fadrilan is awesome. My experience with Home River Group was amazing and the application process was phenomenal. I will definitely recommend this company to anyone who is looking for a great place to call home (Victoria Washington)

Fantastic experience: Taylor is such a amazing person I was helped so much Taylor does great customer service she help me through my steps on getting my property she answered all my questions very sweet and helpful person I’m very pleased with her customer service. I 100% recommend her !!

Negative experience: We never knew who our property manager was, we were given the run around for so long, and we had to extend our stay at one of the properties because we couldn’t figure out how to end our lease. The house was in okay shape, but not the best.

Positive experience: Taylor was excellent. Even though I came in hot with my opinion on reviews online. She calmed me down and help me find my way into the perfect rental. She even helped me with security deposit questions. She was very responsive to my text messages. Even after hours. Great person to work with.

Fantastic experience: Taylor made this process for us very easy… and I truly appreciate her answering all my questions, even elaborating more on it. Furthermore, her quick response was key to me. Thanks again Taylor you’re the best !!!

Negative experience: 13854 N Cardonia Dr Camby, IN 46113. We have been completely deceived by this company. We were scheduled to leave our apartment complex into this ready rental house on February 9th, 2025. We had moved all of our utilities and signed a lease for that move in date when, on February 5th, we received a text from Taylor asking us to push our move in date to March 1st, 2025. We said no and asked for more information since none was provided in the initial communication. We, then called, when we had not heard back from Taylor. We were put in contact with Melissa Miller (Regional IAG Leasing Manager) who told us there had been confirmed vandalism (entire kitchen had been dismantled/ no countertop or appliances) and that it was not livable. We expressed our concern but tried to be understanding. They said there had to be a reports filed with the police and insurance but that they would get back to us with a new move in date as soon as possible. A new lease was signed and deposit transferred to move in on February 28th. We moved our utilities back to our apartment on our own and waited to hear from them. On February 20th, Melissa told us there were no updates from the owner and that she would have to move toward releasing the lease since they had no clear timeline. As a property group, why did you not push further to get updates from this owner if you had renters waiting? From there, we have received the same version of “updates” from several different representatives but no one has any real information. We released an active lease with our apartment to move into this house at the beginning of February and now, after paying to leave, we are having to extend. Today, March 20th, we have received mixed updates from Melissa and the representatives saying that the property was being “renovated ” and was never vandalized or that it was ready to be put back on the market but then told it is still not ready and that they essentially have no update. To top it off, our security deposit check was sent to said property, where we were never able to move in, and we had to wait 3 weeks to receive this refund due to this mishandling. Customer service was nonexistent, “sorry for the inconvenience” can only go so far when you’re holding someone’s future home in your hands. This experience has been a complete failure on HomeRiver Groups part and truly exemplifies bad business practice across the board.

Fantastic experience: We had our microwave stop working, and the contractor was dragging his feet about getting out to replace it, but Sharon Cediel kept on them and I feel it really made a diference.

Fantastic experience: Taylor helped me a lot with my application process and was very patient with me,with all of the questions I had. Thank you Taylor for helping me you’re amazing.

Negative experience: This property management group is a nightmare. I served in the military for 20 years and have rented a fair share of places. However, this property management company is the absolute worst. I schedule recurring payments to be automatically deducted from my account each month. In the past year, that payment wasn’t automatically deducted twice. They then tried to charge me late fees for not having paid the rent. So, I made a single time payment and it was taken out in addition to the recurring payment. 2xs the rent was taken out and then I was charged a “return check fee” because I disputed it with my bank and they put the extra rent payment back into my account. This was all after calling to make sure the automatic payment wasn’t coming out. As I sit here today, it is happening again. I would not rent from them ever again.

Fantastic experience: I worked with Taylor from HRG and she made this process SUPER easy and stress free. My children and I love our new home!!!!!!

Fantastic experience: Shearlene McEwin again helped me tremendously with getting questions answered. Her follow up is amazing!

Fantastic experience: I came to Taylor with my application and Taylor S. Was very informative polite and most importantly patient with me. She went above and beyond to make sure everything was taken care of. It’s been a long time since I have come across someone who was in this business and had outstanding customer service, empathy and made sure the customer understood everything and was treated with dignity. I really felt lost while looking for a home but Taylor S. Was truly a Godsend! I’m even sitting here with my eyes filled with tears because Taylor really cares about the residents. She made me feel welcomed and cared for. We need more TAYLOR S IN THE WORLD

Fantastic experience: Jeremiah was very helpful and super nice. We are having a bit of financial hardships right now and he couldn't have been more nice and patient in getting us some help and creating a solution.

Negative experience: I HAVE BEEN WITHOUT HEAT FOR THIS ENTIRE WINTER SEASON THUS FAR. I AM IN INDIANAPOLIS INDIANA AND WE HAVE HAD BELOW ZERO TEMPERATURES ON MANY DAYS. MY 76 YR OLD BROTHER WHO HAS HEART FAILURE HAS BEEN SUFFERING IN THIS COLD HOME. WE REQUESTED SOMEONE TO COME OUT HERE TO CHECK THE VENTS IN OCTOBER AND THEY SENT SOMEONE WHO JUST ADVISED ME TO PARTIALLY CLOSE MY VENTS UPSTAIRS TO PUSH SOME HEAT BACK DOWN HERE AND HE ADJUSTED THE TEMP ON THE THERMOSTAT. I STILL HAD NO HEAT AND COLD AIR WAS COMING FROM THE VENTS. I THEN REQUESTED THEY SEND SOMEONE TO CHECK THE FURNACE. IN THE MEANTIME MY ELECTRIC BILLS ARE RUNNING OVER $500 PER MO. NOW ON TOP OF $1700 IN RENT. THEY THEN REJECT THE FIRST ESTIMATE AND SEND A REQUEST FOR A SECOND ESTIMATE, ALL THE WHILE WE ARE FREEZING TRY TO STAY WARM BY SPACE HEATERS IN A 4 BR HOUSE. NOW I HAVE A $700 ELECTRIC BILL AND $1700 RENT DUE AND THEY REJECT THE SECOND ESTIMATE AND TOLD ME SOMEONE WILL GET WITH ME, AND STILL NOTHING. THEN IUT OF THE BLUE SOMEONE CALLS AND SAYS THEY WILL BE OUT ON TODAY MONDAY 2/10/2025 AT 10AM TO REPLACE THE FUENACE. NO ONE HAS CALLED ME YET ABOUT THE ASTRONOMICAL ELECTRIC BILLS THAT I HAVE TO PAY TO KEEP MY POWER ON NOR THE LATE FEES THEY CHARGED ME FOR THE LATE RENT THAT IS ONLY LATE AND STILL UNPAID BECAUSE I CANT GET ANYONE TO CONTACT ME ABOUT MY BILLS AND WHY THE WOULD RENT A HOME THAT THEY KNEW HAS A FURNACE THAT HAD PLAYED OUT. NIW IM CALLING TO GET HRG CORP NUMBER AND NO ONE SEEMS TO KNOW IT.

Fantastic experience: Jose Baluyot, is a great Rep and was the most helpful he understood what I need and was very knowledgeable with the details advised back to me a follow up as well. He made my experience easy and better than what I have received before! Thank you!

Fantastic experience: I would like to personally thank the Senior Property Manager of the Indianapolis market, Sharon Cediel, for all of her assistance and advice concerning issues I had paying my November rent. She was very helpful and understanding with the situation I was in at the time. Great job!

Negative experience: If I could give this management group 0 stars, I definitely would. From the time I was supposed to move in it was a problem. I was supposed to get my keys January 1 (which by the way I did pay rent for) I didn’t get my keys until January 2. My window was broken into in May, reported it the same day and still couldn’t get anyone to come out and board my window up… let alone replace the window for almost a month. When I moved in and signed my lease, they were using rhino to decrease security deposit fees, which is great, but rhino decided they didn’t want to renew their contract with Homeriver. Now that I’m moving out, homeriver wants to charge me $2600 for a security deposit. I understand everyone needs to work and make money, but their customer service is filled with people that don’t speak very clear English and get upset when I ask for someone that speaks English as their primary language. How can I understand anything when I can’t speak to someone I can’t understand Not to mention this yard was a disaster, filled with poison ivy, nails, wood scraps that me or my child could have injured ourself on. This company is a total scam and don’t recommend it to anyone unless they want to deal with a headache of a company. Clearly they want money over happy customers and it shows in how they care for their patrons.

Fantastic experience: Sharon Cediel was my property manager for several years. She was always professional, courteous, timely and personable despite my status as a single home owner. She made each tenant transition as easy as possible and I am very appreciative of her time and energy. Thank you, Sharon.

Negative experience: We have currently been without a hot water heater for 5 days now and the property manger won’t be back in the office till January 2nd. No one has contacted us at all about getting this taken care of before then. We also have had numerous other problems that they have said they were dealing with but nothing has come of anything. We are very upset with how they are handling our hot water heater situation and the lack of communication is a joke.

Fantastic experience: Sharon and HomeRiver overall have been refreshing in my experience. As things arise and situations need handled and worked through, Sharon has been an asset and pleasure to work with. Having the right people on your team makes all the difference.

Fantastic experience: We’ve had nothing but a great experience with HomeRiver. Our Property Manager Sharon Cediel is fantastic, and is always quick to resolve any issues! Recommend 10/10.

Negative experience: I would give 0 stars, honestly. It is such a poorly ran company. There is not one constant contact. Each time, there is a different person with not a clue what is going on. I would not recommend to anyone. I couldn't even tell you who my property manager is.

Fantastic experience: I had the pleasure of working with Daniel Armijo during a recent project, and their professionalism and efficiency were outstanding. They maintained clear and open communication with vendors, ensuring everything stayed on track and within budget. Their ability to build strong relationships with vendors helped the project run smoothly and meet every deadline. I highly recommend Daniel Armijo for any project needing a skilled and dependable manager!

Fantastic experience: Sharon Cediel was a pleasure to work with over the years! Maintenance was always prompt and well done. I have no complaints on home river group.

Negative experience: I'm extremely dissatisfied with Home River Group. They've dragged out the process of preparing my property for rental for five months, constantly adding new charges. This endless nickel-and-diming, combined with their unreliable contractors, has become a significant financial burden

Fantastic experience: I've used HomeRiver Group to manage my property in Indianapolis for a few years now. I have absolutely no complaints. Sharon is wonderful to deal with, she has gone above and beyond multiple times to help me manage my property. Would highly recommend them!

Fantastic experience: I have been working with Sharon Cediel for some time now, and I couldn't be more pleased with her management of my property. Sharon is incredibly diligent, consistently responding to any issues or concerns in a timely manner. She follows up with my tenant without needing any reminders, ensuring that everything is handled smoothly and efficiently. Her attention to detail and proactive approach have given me peace of mind, knowing my property is in excellent hands. I highly recommend Sharon to anyone looking for a reliable and responsive property manager.

Negative experience: Home River Group has stolen our money, on 6/27/24 we paid them to move in to a property that had no water, no electricity, and no air conditioning and the home was filthy they knew I have a 10 month old baby so Sharon and Rodney agreed to give our money back as the home was uninhabitable an illegal to rent and they have not done so and keeps giving us the run around. Today I have to take off work to file a lawsuit because they won't give our money back they even signed an agreement to do so but won't. Today is 7-19 and we still have not received our money back agreeing to something and doing it is two different things Home River Group has had our money for almost a month. WHY ?? Sharon knew that house was uninhabitable. Give our money back bottom line 7/22- still have not received our money back 7/23- still have not gotten our money back 8/22- they disputed it and took 2000.00 back from my account and my birthday is Monday which was supposed to start my vacation which is now ruined !!

Negative experience: Make sure to document everything during the move in and move out process. Save every receipt, take videos, take photos. If you don’t, they will steal your money. Took our whole $1,600 security deposit, and then sent us a bill for $70. They disregarded the receipts I sent from getting the house and carpets professionally cleaned. They ended up sending us $900 back… but they got a spotless house and still kept $700. They didn’t even know the code to the lockbox to turn the key in, I had to dig in my email to find it. Home river is an actual joke.. and they’re really sketchy. So if you do rent from them, don’t trust them with anything. Make sure to have your own back and document everything

Fantastic experience: Sharon Cediel has been extremely kind and helpful throughout our continuing stay with Homeriver and my family couldn’t be more thankful for her.

Negative experience: Wish I could do 0 stars. I have rented this house from Home River Group since October 2023. I have had countless maintenance issues since then. This complaint is focused on the water issues. (Even though there has been PLENTY others) The first 2 months I lived here I did not have water at all. The only thing HRG did was have a random person drop a case of water off at my door once. Water was finally “fixed”. Although they did not do what the plumbers suggested. I have had water pressure issues since then. I haven’t had water again for almost 3 days now. I’ve had to call HRG repeatedly for days with no resolution. I get the run around every time. Was told today I would be provided a hotel tonight if the vendor could not come out again tonight. (This is after a plumber already came out this morning and submitted the estimate to HRG. HRG disregarded it and closed the maintenance request as completed. I still did not have any water.) Now I am told the plumber is coming back tomorrow at noon. I inquired about the hotel I was promised tonight since I have been living with no water for days now (again) and that is extremely unsanitary. Sink overflowing with dirty dishes, toilets overflowing, can’t shower, can’t wash hands, can’t cook anything. I’ve already called the health department and have a call meeting with them tomorrow morning as well. Something needs to be done about this company. HRG treats their tenants like absolutely dirt. I highly suggest never renting anything from them. Do not do any business with them. I pay almost $1600 in rent every month, plus utilities, on time every time. Just to be told to live without water? This is not okay. It is very unhealthy to live like this. What happens when health problems start to emerge? Not washing for days? Not being able to make food? HRG does not care and they’ve made that very clear. Something to be noted is that it is extremely difficult to get in contact with anyone at HRG. The only time I can actually speak to someone is when I call the emergency maintenance line, and still nothing is done. This is by far the worst company I have ever rented from or dealt with period.

Positive experience: I have to say, this house is very nice. I love the area and so does my family. I can see making memories here. My rental started off bumpy, but with a new house fresh to renting, it is expected. I have sense gotten all my repairs completed. I believe Rodney, the general manager is very fair and understanding. That's all you can ask for. Sharon, will do what she can to help you resolve your problems. She has a good heart.

Negative experience: So far it's very bad, I had problems because the house was not ready to move in, there were many faults in the house, it took 3 weeks to repair what was reported, and even so they continue to charge me for all those days where I couldn't move in, I make reports and no one resolves the situation. , the late charges arrive, but the readjustment does not

Negative experience: This company should be ashamed to even consider themselves a business. I would leave zero stars if I could. They took advantage of my elderly uncle and evicted him from his home that rent was paid in full, for a year due to him selling them the houses Then they never fixed anything, water bill was always high because they refused to fix the leaking pipes in the basement. Prideful veteran tossed into the streets because they don’t follow their contracts through, thankfully he has all the documentation still in writing. Don’t worry we as a family will be there in court with him, you as a company should be ashamed. Update: Thankfully he had all documentation and the courts actually done something correct unlike the company, and it was tossed out, that’s the only good news about this situation. They should be ashamed of themselves still yet another elderly veteran tossed into the streets, forced to live with family.

Fantastic experience: I would recommend HomeRiver Group to anyone looking to partner with a property management company! My experiences have always ended with great results! And Sharon Cedial has always been so helpful and professional in all of our interactions, she definitely goes above and beyond to make every situation as easy and smooth as possible!

Fantastic experience: I will definitely recommend HomeRiver Group. Sharon Cediel helped me from start to finish in my first renovation project. Her experience and advise really showed up and paid off to get quality tenants. Management companies make or break Real Estate Investors. Sharon is making me a great investor. Thank you so much!

Negative experience: I will not be using this property management company and I advise everyone else to look into it because apparently they’ve had a lot of lawsuits against them. It’s been difficult because the communication is very poor good luck trying to contact them if you have any issues. Also if something is broken you should consider just fixing it yourself. I moved in and the door knob was broken when I got there I informed them of the issue and when they fixed it they tried to charge me $130

Negative experience: This is a shady company that rips people off. They refuse to reveal specifics until you pay upfront application fees. Then when you get through that they add on other fees they do not support or help the customer, they have high prices that don’t include utilities but refuse to tell you until after the fact.

Negative experience: Run as far away as you can!! We moved out in September 2023, it’s currently February 2024. Still have NOT received a move out statement of any kind which is ILLEGAL. By state law you are required to receive a move out statement within 45-days or move out. We also decided to sign up with their Rhino security deposit policy. I put in a cancelation request at move out which was denied. They then charged me $180 through September of this year and the policy is still active. Which is also illegal since there are new tenants occupying the home. I’ve reach out to every single contact I’ve had and they have all quit or have not gotten back with me. This company is a joke.

Negative experience: Do not rent from this company! By far the worst out of any I’ve dealt with. Most of there good reviews aren’t from Residential. If you have the option to do the security deposit insurance (through Rhino) do not do it! We’ve been moved out for almost 2 years and they won’t wave our policy. Also all of our contacts we had for the company have all quit. Horrible company inside and out. Try to find a local landlord. Don’t give these corporate real estate sharks your money. They don’t care about you and they never will.

Fantastic experience: I rented with Home River Group for about 3 years and they were wonderful. Communication is all the need. Which was good because that's what I need. We communicate well on what was need done to the property. And worked fast. I really appreciate them being understanding when I got sick and was not working. I paid my late fee and rent. That really meant a lot to me. Communication was the key. Thanks guys. You are the best.

Negative experience: JUST DON'T!!!! I have lived in my home for all of 3 days. My lease was contingent upon the home being cleaned and specific repairs being made, none of which were completed. My lease start/ move-in date was 1/31. I was not sent my move in information until 4:45 on 2/1. I have had many issues (which should have been my first clue to walk away) and no one ever gets back to you, and if they do, they are not willing to fix the issues. My fridge has mold in it, the home was supposed to be cleaned prior to my move in, and there are rips in the linoleum floor that cause a trip hazard, not to mention if the subfloor gets wet, it will be damaged. I emailed with the leasing manager about my concerns, and ultimately, was brushed off after being apologized to and told to submit a work order. Also, you have to use a whole other site to do this, and I had to wait for a link to sign up for that site as well. Why could they not just put everything into one site?

Fantastic experience: Sharon Cediel is our property manager. She is totally awesome. We’ve only had a couple of issues in our 3 years renting. She takes awesome care of us and is always willing to make herself available. If you are looking for someone to handle your property investment or looking for someone to take great care of you as a tenant Sharon is your girl. You can’t go wrong with her leading your needs.

Negative experience: Current tenant here, do NOT rent through here. Impossible to get in touch with anybody and will not maintain anything on the property you rent. You also will be nickel and dimed for everything although nothing is taken care of and no communication is provided about ANYTHING. You will pay $120 yearly for furnace filters which do not come or are either the wrong size. My stove was leaking gas and gas company had gas shut off to my entire property since there wasn't a shut off valve to the stove gas line. Rental property states no stove for size needed in stock so I was stuck without gas for WEEKS!!!!!! Until I took it upon myself to personally pay for a shut off valve to be installed on the stove gas line in order to finally have gas for my house which my 2 young daughters live in. DO NOT RENT FROM HOME RIVER. You also have to renew your lease 5 months prior to it ending in order to avoid any fees or increase in rent. AVOID THIS COMPANY AT ALL COSTS. They also will not give you your deposit back and give you the run around. In the process of taking them to small claims court.

Negative experience: NEVER RENT WITH HOME RIVER GROUP! I have never leased with such an unprofessional, shady company in my life. It is absolutely impossible to get anyone on the phone. Their ‘office’ in Indianapolis is not an office at all, and they are completely unreachable except by email. You will be charged an extra $40 a month for a resident benefits package that really has no benefits at all and you cannot opt out. I have lived here since February and we have never talked to a property manager (despite several serious issues) because we apparently don’t have one! They will state in your lease that the resident is responsible for all utilities but fail to mention that they will randomly charge you for ‘utilities’ sometimes multiple times a month and send you emails threatening eviction when they aren’t paid the same day, despite NEVER receiving notification of the charge being added. When asked why we are being hit with these random charges, they cannot provide a clear answer and will say it’s “sewage” even though the amount is wildly different every single time (between $40 and $130). When I asked to see a statement directly from the city we reside in that proves these charges are legit, they just send screenshots of the charge in the home River group portal and act incompetent, despite me CLEARLY asking to see the charges directly from the city. Stay away from these shady, unreliable, scammy people. Learn from everyone else’s mistakes and don’t trust the obviously fake 5 star reviews. These people are basically criminals scamming people out of their hard earned money. If I could give them 0 or negative stars, I absolutely would. Shame on all of you

Negative experience: Rented through HRG back in February of 2023 and it was the worse experience ever! Never talked to no one on the phone. Everyone wanted to send emails. I ended up breaking the lease by paying 2 months rent upfront. That was in May, and here it is October and they still have my security deposit. One of their reps emailed me and and stated that they mailed it out back in July and provided a bogus shipping label. According to the tracking, it never left the office. Do not rent from them.

Negative experience: Total dirty company, trying their best to rip-off tenants. Get this, they charge tenants a $30/month mandatory fee to have furnace filters delivered monthly. Its such a scam. Filters don't need to be changed that often, they know its like 6 to 9 months to change a filter, they are just greedy and want to rip off tenants. They also charge mandatory fee for credit repair reporting. I don't need that. My credit it fine. And if I did want it, I would like to shop around for it, but this awful company makes it a mandatory fee. Also, the 5-star reviews here are so obviously fake, just read them. HomeRiver Group is the worst, stay away.

Negative experience: We rented 12/13/2021 - 5/31/2023 The biggest issue I had when I lived in the home was terrible water pressure and it was boiling hot or ice cold(no in between) and it never being fixed even after multiple service requests. After moving out it got worse: I have emailed the property manager, Ashley Stewart, with HomeRiver Group over 7 times in 2 months, with 2 responses. Just basic "we are looking into it". They charge $15 a month for air filters, they are supposed to mail them to the residence and we NEVER received one until a month before we moved out. They asked me to send proof. Asked for a refund for this and still haven't heard back about it. We were charged $1525, full months rent, for 'damages'. I asked for a detailed list and it stated we only owed $1280. They charged us to power wash and paint the house/deck - even though the lease says the exterior cleaning of the house is not the renter's responsibility. They charged everything they could to get up to the full rent amount. I had to get ahold of a third party(Rhino) to get the payment fixed. Which took over a month! And they won't let me make payments since they had to change the amount. They want all $1280 up front. Before the change, payments were allowed. Will NEVER rent or suggest to rent from them again.