CityPlace Realty & Property Management

Negative experience: I get paid at least 3k every 2 weeks and the denied us, saying credit score was insufficient. 1st our credit score was fine, then it wasnt. They wanted $1575 monthly for the house. We got denied TODAY. Go back in the website and the rent is now $1950 And now I see the horrible reviews THANK YOU CITYPLACE FOR SAYING NO . They also keep changing the monthly rent on the house that's currently for rent on Olive St, its been $1850, yesterday it was $1575, then today after being denied it goes to $1950. Sheesh!! I already know once I hit post on this review... they're gonna put some kinda "policy" BS. And what WE did wrong or didnt have. BS!! So lets see what they have to say cause uk we cannot reply to them but they can us.

Negative experience: Awful experience . I applied for a home 2 weeks ago and still haven’t heard anything back. I’ve been reaching out via email and the only response I’m getting is “we’re waiting on the owner to review” . Like it doesn’t take 2 weeks to get an approval. All they want is to take your money. Smh do not waste your time nor money .

Negative experience: Current tenant. First 3 months were great, after that terrible. The kitchen counter is slowly peeling off the wall. Multiple doors, bathroom, closet, have fallen off the hinges. Yes fallen. Our hot water didn’t work for a week after moving in. They send multiple maintenance people who had no idea or clue what they’re doing. You can call as much as you want, even text and you will not hear anything. Highly don’t recommend this company. Soon as our lease is up we will be moving immediately. Also 100% sure my review is going to prompt a phone call to get these things handled.

Negative experience: Don’t rent from them. They overcharge for applications but don’t even look over the application correctly. They can’t even be bothered do in person tours. Lazy all throughout any “interaction”.

Fantastic experience: Highly recommend working with City Place! The application process was straightforward and move in was just as easy. The house has had a few issues but they have been quick to resolve and respond in a timely manner. So far so good!

Negative experience: I currently live on the property, and I’ll let you be the judge via the photos regarding rent that no one could explain how it was “INSUFFICIENT” with 2x the rent amount in the account…. Choose wisely because this is very sneaky and suspicious. In 2 months no one has attempted to look into this issue, and they’ll keep adding extra fees, manually at that as you can tell by the $85 manual entry when the late fee is $35. I’ll be moving soon but bugs especially flys are relentless at the property, there’s issues with plumbing at times, the drain absolutely stinks I have to keep them covered, the basement floods and there’s no drain so the water sits and molds and stinks. The wood is VERY cheep flooring is even cheaper. Very uneven in many spots on the 1st floor and the second floor. The wood is cracking the doors are falling apart. I mean it’s like they literally just said “this’ll work”… rodents are an issue and I’m pretty sure they’ll find a way to keep my security deposit…. I’m definitely feeling that vibe from this company so… yes it’s cheap but choose wisely

Negative experience: If you’re looking to rent from this company, take the 2 minutes to read this. I would like to preface this review with the fact that we are a military family and have moved every summer for the last 7 years, so we have a lot of experience with renting and property management companies. City place is by far the worst company we have ever rented from. When we moved in the grass wasn’t mowed, the house was disgusting, and the air conditioner was not working. It was 86 degrees in the house and they did not prorate rent because A/C is “not a necessity per Indiana state law”. I even let them know it was so hot and humid in the house it was starting to form mold and they never commented on that. We only had a proper working HVAC system 4 out of the 12 months we lived there. They are virtually impossible to reach unless you email or call MULTIPLE times. I had to follow up an obscene amount of times for every HVAC work order we had to place. It absolutely felt like we were being ignored because they just didn’t want to deal with fixing any of our HVAC problems. If you don’t need to place any work orders where you live, city place might be a fine company to rent from. But their maintenance department is an absolute joke especially if you have to get any HVAC work done. Another point to mention, when moving in I listed on the paperwork that several windows either didn’t open at all and that one was caulked shut. Who caulks a window shut? Also, they reached out numerous times (before our work orders were even resolved) offering to reduce the rent amount if we left a review, so I would take the good reviews with a grain of salt. At the time we were having HVAC issues, they used SV Mechanical who was listed as permanently closed on Google so I cannot leave them a review. This company takes no pride in the work they do and it shows.

Fantastic experience: I called them when my stove went out. They replaced it immediately and they are plugged the stove in and showed me that it works and everything their maintenance department is amazing

Negative experience: Charges you to view properties In response to your response - other property groups use rently free of charge as well as their competitors (turnkey etc.). Stop passing fees off..

Negative experience: I would put 0 stars but I can't. Have mold in the house I was renting and they did nothing about it. Infested is mice and roaches since day 1. When I would call the extermination company they said was coming, they company said they never got a call from city place. Dead mice and mice nest in the stove had to fight them for almost a month to get a different stove. Then mice poop was non stop on stove top and they never did anything about it. House was broken into. Would constantly message Erica and she would never respond. I could go on and on. Didn't even end up living in the house last couple months due to so much mold and they refuse to reimburse me or let me off the lease until the last month. Had the health department come out and say with that much mold its unlivable

Fantastic experience: Hi. My name is Schurronda Dada. I’m here to write a fair and accurate review for City Place Realty& Property Management! I was looking for a great apartment and close by apartment to move in. Here I am. The process was faster than I imagined. The staff is friendly and ready to work with you. Just keep communication lines going and do what you’re supposed to do and you shouldn’t have any issues. I highly recommend!

Fantastic experience: I’ve been a client of CityPlace for over eight years, and they have been absolutely exceptional! After a frustrating experience with my previous property management company, switching to CityPlace was a game-changer. As an out-of-state owner of six rental units, I finally felt heard and valued—their responsiveness and efficiency were a breath of fresh air. Keith and Amanda, along with their incredible support and maintenance teams, consistently go above and beyond. I couldn’t recommend them more highly!

Positive experience: The management is friendly and easy to work with. The maintenance is attentive and prompt, but not very experienced. Payment web page is convenient but charges a fee to make a payment and the grace period is only 5 days with 10% late fee added on day 6. Feel there could be a longer grace period or no fee to make the payment using the web portal. Charging both seems unfair. Overall they are above average in rating.

Negative experience: Note: they will say I am not a client anymore. Because I discontinued after an year of horrific experience. One of the worst property management, I have ever worked with. 1. Extremely expensive repair cost, even for a small fix. 2. Very bad showing and the numbers are very less. 3. They didnt even know the layout of our property. Example, they told us after 4 months that clients are complaining that the main bed doesn’t have a shower. Which is completely false because shower is right behind the bathroom door. I can’t believe that they didn’t know this. 4. Just by looking at the fixed cost and to save some money, we bled money by NOT renting for one year and paying their stupid fees.

Negative experience: If you are disabled they do not care about you. All they care about is money. They never installed the handles in the shower I needed. They refused to install a ramp for my wheelchair. After 5 years of asking for a Bannister to be built onto my porch so I would not fall they finally built one. The charged me for my emotional support animal until I was forced to find a new home for her. They ignored every work I asked for. I had to ask my husband or other tenant to ask for the work order and then it was done. 27 degrees outside and they refused to trun on the. The increased the rent by $125 without warning or explanation. The refused to fix the security/porch light and at the time I had server health issues and couldn't leave and the online delivery was refused to deliver because no light was a safety issue for their employees. I'm leaving and will never rent from them again. They have properties all over so I will be careful, you should too. They discriminate against anyone of any kind of disability. They also have favoritism for tenants .

Fantastic experience: I love Cityplace and management team. They show they care and very fast with getting back to you if you have any questions. They’re very understanding too . Check them out.

Negative experience: Please save your money. I’ve been renting from CityPlace for almost a year & this is the first time I’ve ever had problems living somewhere. We live in a duplex where we are upstairs and the neighbors are on the lower level. When I first moved in, the neighbors we had then had a young child and a large dog that were not NEAR as loud as the current neighbors are. The current neighbors have also been evicted twice before… due to noise complaints, not paying rent, etc. We have emailed CityPlace (ERICA SPECIFICALLY) multiple times & sent in videos. Nothing has been done. My roommate and I then went into the office and talked to Erica in person. I know when someone is trying to bull shit me… she lies + tells you what you want to hear. I tried to give her the benefit of the doubt but you can’t trust anyone. Also, if you are smart enough to look at every bad review, they comment saying they did nothing wrong. Yikes! Like I said, SAVE YOUR MONEY! Honestly just a dirty business which is very unfortunate.

Negative experience: DO NOT RENT FROM THEM. Maintenance comes into your house just to go back to the property manager and lie about things you haven’t done. They charged me 899 dollars for finding ONE old wipe in my main toilet pipe and lied and said I put it there when I did not. Erica refuses to respond back every time I ask to set up a meeting about the charges on my account. I don’t like emailing and texting over problems. She should be more hands on. The professionalism is horrid and as far as their houses, it looks like they slapped them together and put them on the market.

Fantastic experience: So far so good. Had some minor issues with a few things after moving in and maintenance was there literally the next day and got it taken care of.

Fantastic experience: Best property management company I’ve leased from ! Fast and easy move in process. And amazing maintenance service, I put in a maintenance request and they were at my home the same day. Thank you guys for your amazing work!!

Negative experience: DO NOT RENT FROM THEM! They are horrible with servicing things. Will send out a person they found off the street to patch up the work and replace appliances with the lowest quality product they offer from a second hand store. They are very slow with communication and will text instead of picking up the phone and answering or calling to communicate important things. They are hardly ever in the office actually working. They are charging homeowners tons of money to half ass manage the properties. Citizens RED TAGGED the hot water heater and they ignored it. Such a safety hazard! The outside property is scruffy and was when my brother moved in! They are slumlords and offer their tenants money off rent for 5 star reviews so their rating is FALSE... be sure to read through the reviews for truthful advice on their character. They are rude and very hard to deal with. I wish it could be 0 stars!

Fantastic experience: I’ve rented from city place for the past year now and I have nothing but good things to say about them. Anytime I need them they are always there for us and we look forward to the years to come. Thank you city place for making renting an apartment easier!

Negative experience: Scheduled a tour on rently and get to the property to find there’s not a serial # or yard sign on the property to give us the code to get in. Seriously so frustrating that we wasted our time. We called City Place and the agent wouldn’t listen to what I was trying to say and sent me the same instructions with the same number to call that just tells you to locate the serial number on the lockbox, digital door lock (this house doesn’t have that), or on the yard sign (which there isn’t one). If the house is no longer up for rent then it needs to be taken down ASAP from listings. 1541 Spruce St BTW and to update: we messaged someone from city place they gave us a serial number and we drove all the way back just to get a 8 digit lock box code for a lock box with only 4 digits. LOL I guess this is a sign not to rent from this place Edit to add: I heard back from CityPlace this week. They didn’t take down the listing even though someone was approved and was going to put down a deposit. They only took the listing down once they had the deposit. Said “we will address this with the team for the future”. I sure hope they do because this is a hot mess operation.

Negative experience: I would give no stars, if it was possible. My family and I came into office to sign the lease & Erica opened door and greeted us as who are you? (Knowing I already paid prior & told directly we would be in to sign the lease first in morning) Than my family and I Went in and she hurried locked door behind us stating bad neighborhood. We sit down and wait over an hour. Erica Bravo did not have leases ready knowing the night before we were coming. I am deaf and brought my family and an interpreter with me which interpreter addressed Erica to let her know who she is and who everyone was. We had to wait and wait and wait and had my grandson with us that’ just turned 2 & anyone that has a 2 year old knows they can not sit still for an hour, hour in a half while waiting for Erica Bravo to prepare the leases. Erica Bravo got in my face and pointing at lease knowing I had an interpreter & kept pointing at lease and would not let me read the lease. Then Erica reprimanded my two year old grandson & my daughter got up set and was crying and Erica would not unlock the door to let my daughter to go outside. Then Erica would not let interpreter do her job and gotten snappy with my interpreter while still in my face. She was very unprofessional as from start she did not have leases ready day before so we could have read and been in and out of an office that’s in a bad neighborhood. Very unprofessional. I would not recommend and if you have kids or family, she will attack each one verbally as verbally abusive. She did and would not apologize for her rude, aggressive , unprofessional behavior. She was not prepared and did not listen to interpreter and terrible to my family. I would not recommend her and not recommend this company as long as she works there. I have requested an apology from her to myself and family and she has not. I will finish my lease and than definitely will never do business with this company as long as she is there. I requested my contract be given to a professional co worker in the office and she has not. She expected me to pay for renters insurance through their company without any information. My two eldest children she did not give leases to when they are to be on and I paid 75.00 each application fee.Sloppy, lazy unprofessional and rude, unprofessional and attackful , aggressive ,and an angry, rudest person myself and family ever met. If she would have done her job and had leases prepared It would have made signing a lot easier but she did not. I do not recommend this company as long as Erica Bravo is considered a leasing agent.

Fantastic experience: I been living at my home for about 6 months they are really good at responding. The maintenance team they are good . They come and fix any problems I have. Never had any problems with them. Erica is the best ! City place is very understanding ❤️

Fantastic experience: I moved into the Irvington Arms building about 2 months ago. Had my first maintenance issue this week when the shower handle cartridge failed and was unable to shut the shower water off completely unless shutting off the main water supply to the whole apartment. Maintenance Dept was busy initially and it was going to take 6 days to get someone out...I'm sure they were dealing with issues related to the first real winter cold front settling in...however, I was pushed up on the list and a nice young maintenance tech named "Joe" came out within 48 hours of my call to address my plumbing problem. He was on time (a little early in fact), polite, and came with the correct repair part already in hand. Joe fixed the problem in approximately 30 mins and everything works just as it should again. So far, I have had a very positive experience with City Place Property Management!

Fantastic experience: Have only been with for few months, right from beginning CP(Erica) was the most helpful . And continue to be So! I feel she has gone above and beyond for me.Thank You C.P. Erica TKS.for your patience understanding and going out of your way. I Feel very comfortable and confident with Citi Place. up.

Fantastic experience: We’ve had very few maintenance issues in our place, but any time we have the maintenance crew have always been very fast and friendly. They are very easy to communicate with and do their best to help with any issues!

Negative experience: All these companies that want to say there fair housing but actually there not they are not a equal fair housing market because if your fair housing then it wouldn't matter what your background is or how much u make as long as u can pay the rent every month fair housing is treating everyone equal were all humans we all have different backgrounds we have all had problems in life weather they are good or bad I understand if they might have just got into trouble with the law but if it's been years ago why keep judging them especially if u don't know what happened or anything else ppl like this right hear are why there's so many homeless people on the streets because they want to keep judging them and don't give them a chance to live they don't give them a chance to show they have changed there lives around because they think there better than anyone else and they have never done anything wrong in life but we all know that isn't true

Positive experience: Move in was pretty seamless and the property manager Erica is personable and responsive. There were several issues noted upon move in, some of which needed addressed sooner than later, and Joe from the maintenance team showed up within 24 hours to address said issues. I appreciate the quick response!

Negative experience: My review is quite different. But I read some of the reviews, because I feel something is off and needed to get confirmation. I went to go look at a property and it definitely has potential but I'm sure the management team are unaware of the properties upkeep. There were a few things that needed to be taking care of internal and externally and are violations not to have them done. I had questions about them and after I spoke with someone I'm assuming that was over that property he told me they would send out a review or something like that, that I could list these concerns and they did. And I listed them but have yet to hear back from anyone. I had some other questions about the application process before submitting any money for the applications because I've been burned before and was proceeding with caution. The communication was off and the only answer I kept getting was that's up to the discretion of the property manager and that to me was another red flag. You don't purchase a car from someone or a dealership without first taking it for a test drive nor do you place a down payment if you discover things are wrong after you drive it. Wouldn't you have questions about them and expect an answer before dropping any money.? I've learned not to move in anywhere that already has problems because in most cases how you start will be the same process of how it will be in the beginning, middle and end. So I'm not here to bash but offer some advice on good business practice and that is to have direct communication with potential clients/customers/tenants etc. because when you don't you will miss out on a good one. Be blessed and I pray that you all at City take these reviews to heart good and not so good. If the quality is there people will want to post a great review verses ones that will hurt your company in the long run. Please make some changes to your communication ethics because people that can't answer questions and only tell you what they think they know are also hurting your potential tenants. Be blessed. In response. To City. Would you or anyone else spend money on uncertainty? Making they home has several things wrong that needs to be attended to, the storage shed was full of trash, the washer hookup in the kitchen, there was broken mirror in the 1/2 bath, the fence looked like it's been hit by a car because of the busy street is by, the gutters had quite a bit of leaves, the sink in the 1/2 bath needed to be replaced, the fire place needed to be cleaned even though it's gas it needed to be cleared up. Did not see any smoke detectors or a fire extinguisher, so these are the things that were in settling before I was going to pay any application fee outside of what you posted about my sister. That was not the main issue it was the things that needed to be repaired before I kept being told to apply. Why would anyone do that with out knowing if repairs were going to be fixed, you wanted me to spend money without showing to the proper person or persons to find out because you could not give me any other answers again would you do that?

Negative experience: Don't trust these people. They will steal your security deposit by making up fake charges. Then they won't answer any emails or questions to why they would lie, even with pictures and videos of their lies. Save yourself some money and stay away

Fantastic experience: I usually don’t write reviews for companies but with the amazing help of Erica Bravo I couldn’t resist. She was absolutely very helpful and nice and was quick to email with answers about getting me approved. It’s been hard looking for apartments in Indianapolis when people don’t pick up the phone or email you back, but Erica made sure I was kept up with all the details about my apartment and made me feel very hopeful about getting my apartment approved. Thank you so much Erica!!!!

Fantastic experience: This has been a great experience. Was going through a tough time and they made it easy to get in and all setup at my new place. 10/10 recommend!!

Positive experience: There maintenance team is good! I’ve never used a property management company before, and they were responsive, and to the point which is all you can ask for outside of a good job! And they did well! The only thing I dislike is trying to get ahold of someone, in the office they prefer to text and don’t respond usually for a couple days, I run a business and never do that to my customers… that’s why they get 4 stars!

Negative experience: Horrible communication gave my 30 day notice due to them selling the place my mom was at. Now the new owners say that city place said my mom still wanted to rent it out now the new owners are requesting rent from her when she’s moving now and she wasn’t given her security deposit back and she can’t even log in to her account to prove she gave her notice… kinda shady if you ask me

Negative experience: One of the worst property management, i have ever worked with. 1. Extermely expensive repair cost, even for a small fix. 2. Very bad showing and the numbers are very less. 3. They didnt even know the layout of our property and because of that its been sitting in the market for 3 months. 4. Regret going with then just by looking at the fixed cost and now bleeding money on vacant home

Negative experience: My brother moved into his house about 2 months ago and has had more issues than he ever did with any other rental. Mice, roaches, drain issues…he recently found a dead mouse in the bottom part of the oven and thousands of mouse droppings. His kids had stomach aches for over a week and he couldn’t figure out why, probably because he’d been cooking food in that oven. He reported it OVER a week ago. He then started seeing a bunch of dead bugs in the fridge everyday so he reported that as well. They didn’t bring a new fridge out for almost a week, they also brought a stove that does not work. He is going on week 2 with no working stove so he’s been buying take out for breakfast, lunch and dinner everyday. Ericka, the leasing agent has not responded to any of his emails and they refuse to let him out of his lease. I would NOT recommend this his place to anyone!

Positive experience: The maintenance man I had was very tentative. My water heater started leaking and I was in need of a new one. He got in quickly and even gave me the option to do it on the weekend. They left some things in the tub from them changing it like dirt and a towel but besides that they did a great job. I just have a big stain on my carpet from the water leaking onto the carpet. So I’ll have to figure out how to get that out. But they did a great job

Fantastic experience: Erica and Amanda were very helpful and understanding. The maintenance staff are really good about communicating about when they are on there way and have always been able to answer any questions I ask. Thank you CityPlace for being there for us!!!

Fantastic experience: My parents and I have been renting from CityPlace for 3+ years now. The staff listens and has always reached out to my mom to make sure that maintenance has been here and that they did a good job

Negative experience: I would not trust any of the reviews. They take money off rent for ppl to give them five stars. Do not rent from this company!!! When I moved into the property multiple things were damaged or did not work that they turned around and charged me for after I moved out. Coincidentally, the amount charged equalled out to my $1125 security deposit. They are rude and they only care about taking your money. The maintenance sucks and takes monthsss to get things fixed. Also, the property I moved into had roaches living in the walls. 0/10 recommend. You can find better!

Fantastic experience: So far everything has been great! Erica has been very communicative regarding the acceptance process and even now with the move in. The property is clean and nice. I'm super excited and thankful for city place helping me find something so quickly!

Fantastic experience: City Place has been really good for me. The apartment I have now is unbelievably better than my old apartment. A lot cheaper and nicer. Erica did a great job getting me into this place since I didn't meet the income requirements. This place is the nicest and least expensive apartment I have had in the last seven years I highly recommend them for their quality and willingness to work with you. Thanks Erica!

Fantastic experience: 7/30/2024 City place I would highly recommend for housing. It’s not a long process very short process going on my 5 year with them. One thing I love the most is how maintenance respond always on time.

Negative experience: I did not have the best personal experience renting a property from this agency. The first property was already at the final steps of the application process but they still took my application and fees and even requested pay stubs just for the property to be unavailable 3 days later. I attempted to view another property on my lunch break and had an access code to enter but was unable to because a contractor was at the property. Overall not a great experience. I will be looking to contact private owners going forward. Dealing with a lot of these property management groups is beginning to feel like a scam.

Fantastic experience: Hi I would recommend City Place to Any new renters!! Erica was very helpful with the application process, was quick and easy!! I only been in my house a month and the few times I needed maintenance for small things. They responded back in a timely manner and got the job fixed.

Positive experience: I’ve only been renting for almost 4 months. The issues that I had; they were prompt in responding. For any renter, you can’t wish for anything else. I totally appreciate it!

Fantastic experience: City Place is awesome. Had a minor issue & called maintenance.. and they sent an electrician to my house ASAP and he fixed it in under 15 minutes. Very speed and very professional.

Negative experience: I wish they had ppl in the office that knew how to accommodate potential tenants when having concrete work, rental history, n strong income. I get paid by the state I don't get a year to date paycheck, my 1099 wasn't good enough.

Fantastic experience: We are new to renting with them, but so far they have been great and made the process very easy! Erica was very nice, patient, available, and answered all of our questions without any problems.

Fantastic experience: I have only been renting my city place home a couple of months, and this is my first time renting a house, and on my own, but I gotta say it's been absolutely wonderful. I haven't had to contact them much about any issues because there hasn't been any so far lol, but they have been quick to reply to the limited emails I've sent. Having such a peaceful experience like this has been life enhancing.

Negative experience: I put in an application for my dad and he was very excited he is not good with the internet so I do most of his foot work for him. We put in a application for the house on 1712 Arley in hopes of getting approved only to find out that they took 4 different applications on this 1 home ‍♀️ and we waited patiently for 3 weeks ONLY to get denied because they couldn’t verify his rental history!!! I sent them the rental place telephone number, email address & a copy of his actual lease so I’m confused on how his was denied after I did all I could on my end to provide everything I could for city place. His apartment complex Indy flats only do messages are emails for rental verification. This place is a joke and clearly unprofessional know my dad has to find something within a week are put all his things in storage and come stay with me. It shouldn’t take 3 weeks to get approved/denied and they should be more compassionate when it comes to potential residents. I could have been still looking for houses if they would have just said that he wasn’t approved from the beginning he is let down and so am I but God will provide. If you decide to look at any of there homes ask up front if there are applications already in for the home that your looking at. Good luck with your house hunting

Fantastic experience: I’ve dealt mostly with Joice and she is a true gem for this company. She responds to emails and phone calls/messages in a timely, professional manner. Joice takes the time to listen and tries to find resolution to any and every question or issue. She is a valuable asset for the company.

Negative experience: After being lied to about false advertisements on their page, nobody reached out and explained anything to me, so again... VERY UNPROFESSIONAL, hidden fees and early evictions. If you really need a place to live, don't call American Avenue!! Maybe its ran by robots because voice-mail is guaranteed at this place. SCAMMERS!! You've been warned! And they screen calls-

Fantastic experience: As a property owner, CityPlace has been a pleasure to work with. They respond very quickly to emails and questions. My property got rented much quicker than I expected thanks to their advertising. I recommend using this company to all my colleagues. I plan to continue to use CityPlace for all my property management needs!

Fantastic experience: I recently applied and did get approved for my new home. Erica has great. She has been a blessing to my family. She made sure that the process went easy however it went very smooth.

Fantastic experience: I’ve only been living in a CityPlace property for just over a week but the application process was very smooth. Erica worked with my schedule and even let me change the move in date a couple of times. Each change was earlier than the previous. I know it was probably stressful on her end but she was nothing but kind the whole time. I also had a maintenance issue and that was taken care of the first thing next business day. So far so good!

Fantastic experience: We are new tenants with CityPlace and to be honest was hesitant at first to use a management company to rent with because of reviews I have read about rental companies but happy to say this company has been great so far. Communication has been good, they respond fairly quickly through email. Also we had a few maintenance issues with the home when we moved in and CityPlace was quick and efficient at getting the issues resolved. The mainence man is great, we are happy with his work. Would recommend using this company at this point

Fantastic experience: City place has been a great agency. Upfront about the rental they had available and what it did and did not come with. My property manager has also taken the time to be responsive to any concerns I’ve had along the way!

Fantastic experience: I've been a Tenant of City Place Reality for many years. The people at City Place are Great people / to Communicate with / they act Quickly at your request for Repairs / or any other problems I have / I'm sure they will keep up the Good work / Thank You everyone for making my Life so much easier / Keep U p the Good work/ Good Luck in the Future.

Negative experience: Home was nice when we lived in it.. other than that we Had a Fridge go bad and took them about to 2-3 weeks to get that fixed.. We had also gotten some new tvs. We where told we could put wholes in the walls for the mounts as long as they were filled after..All to find out at the end we were charged half the the deposit for the 8 screw holes to be fixed and to be painted (500$) and for landscaping which we paid like 150$ a month for to be charged (400$)..id say just don’t count on getting ur full deposit back even if u keep it just like how u got it. I wouldn’t recommend unless u have no other choice

Fantastic experience: We found the perfect house to rent from City Place Realty & Property Management. They we're easy to work with. I appreciate how quickly they responded to any questions we had.

Positive experience: Upon moving in it was insane. I immediately had utilities put to my name and was not told til after the suffering that there is 2 meters for my unit. I was without hot water for a week and had electric issues. This was very frustrating. Causing me to seek shelter elsewhere for that time period. Maintenance did resolve that issue thank you. There were many minor issues also that should have been noted before I began my tenancy. One being this enormous giant fridge that takes up the whole kitchen literally. I can say that Brett did an amazing job though. I was smelling a foul like rodent smell and there was a dead mouse behind my stove. He came immediately and found the issue spot on. I would like to see a credit of some sort on my account after all this. You have your expectations of me as a tenant and I have mine. All the Best Denise

Fantastic experience: I been having a great experience with this rental company. They always have a quick response to my emails and calls. The maintenance guy who came out knew what to do and did the job fast, clean and neat.

Fantastic experience: The girls at CityPlace are awesome. Erica was very helpful when we were completing paperwork, doing a self tour, and paying deposits. Easy process!

Fantastic experience: CityPlace Maintenance has done an outstanding job in on our house. They came in and completely replaced our shower as well reworked most of the electrical in the house!! Well done Brent and crew.

Fantastic experience: CityPlace Maintenance is top notch! They are prompt, they are professional, and they go above and beyond to make sure things are complete correctly AND on time. We can't say enough good things about them. Brent and the team are outstanding!

Fantastic experience: Would definitely recommend to anyone! Erica was super helpful through our application process! After we got approved for the house! Everything was super easy! We are amazed by how good they keep their houses up to date! Thank you! If anyone is looking for a rental property you definitely should go through them!

Negative experience: Maintenance is absolutely awful. Taking nearly 2 weeks in the summer to start cleaning a sewage leak and still say that mold will not be an issue is unacceptable. I had to file a formal complaint with the City of Fishers Health Dept involving these slumlords. P. S. They City Place pays tenants $15 for either a 4 or 5 star review upon move in

Fantastic experience: Easy process and the place I’ve moved into is just what I needed. I’m hoping to continue my good experience with CityPlace. *Maintenance specific* Maintenance was quick to respond to my request. They came out and addressed all my issues. I had to have a third party come out and the vendor was really nice, informative and thorough! She went above and beyond and I really appreciated that.

Fantastic experience: City Place has thus far been the easiest to work through, responsive, and they take great care of tenants. Every issue I’ve ever had, I’ve been able to get it taken care of quickly and efficiently. The maintenance techs are knowledgeable and not just putting temporary bandaids on problems. I’ve had an air conditioner replaced, a furnace, and a water spicket, with no issues and no follow up visits needed. They’ve been wonderful to work with and definitely stress free. Thank you City Place !

Negative experience: I wish I read all of the reviews before renting with this management company…..we lived at a property at Randolph St. we took better care of the house than we found it in. We send pics and videos of the inside and outside of house: They charged out account after moving out with a $800 “landscaping fee”. All the grass and bushes were cut. They just started ghosting us and not responding. So we are taking them to small claims. All this to take our $1050 deposit . We have had a bad experience from the beginning. They did not tell us at the house had a rat infestation. They refused to do anything about it, and took forever to even reply to a request. So we had to do it ourselves. Congrats for being so petty and making your $$ off of people’s security deposits. Idk how the people who work here sleep at night. Too much bad karma.

Fantastic experience: We’ve had nothing but positive interactions with cityplace. They acted quickly when we needed something fixed or replaced. They answer any communication quickly and efficiently. We are very pleased with Cityplace employees.

Fantastic experience: City place is a great rental company. I have been back and forth communicating with Erica and she’s been nothing but great. She had so much patience and helped me out through the whole process of renewal. Since completing the applications, you may need a little assistance.

Positive experience: My dad and I have been renting from city place for 4 years and think they’re great. Always quick to respond and fix any issues we may have. I’d recommend city place to friends and family.

Fantastic experience: This is my first time working with CityPlace Reality. So far experience is really great ! They are very quick in responding to your emails almost like immediately and that’s one the most important thing as a tenant that your landlord understands your sense of urgency. Thank you CityPlace for being awesome! Keep up the good work.

Fantastic experience: I have been going through city place for many years. I have never had any issues with them. If I have anything wrong they are quick to send someone out the same day or the next day. I never really have any problem with any of the houses I have rented from them. They are a great place to rent from. I would recommend them to anyone. All the stuff here is super helpful and friendly. So if you are looking to rent from somewhere make this your first stop.

Positive experience: I’ve rented from City Place for a while now and they are a good company. They are understanding and work with their tenants. Maintenance responds in a timely manner. I would recommend the company to others.

Fantastic experience: We have lived here for almost two years and we love it! You are within walking distance of local events, movie theater, park, many boutiques and restaurants, and the amphitheater. We’ve had little issues with our apartment, all were fixed within a timely manner :)

Fantastic experience: The City place management team is awesome. I recently moved into a new house and had a leak under my sink. I got into contact with maintenance and they came within the hour and fixed the problem. I haven’t had any issues since.

Fantastic experience: I have been a tenant for going on 2 years now, although the application process was a bit stressful, once I got ahold of the right people they were very helpful. I love that they pretty much leave me alone unless I have a maintenance issue, in which case the request is sent and responded to quite quickly. The tenant portal is super convenient for requests and payments. Overall I am happy with this company, they are definitely the best rental company I have rented from.

Fantastic experience: I’ve been living here for 2 yrs now and the property management is good and they respond quickly to any requests needed. They communicate well with you and are very understanding because life happens. I like living here and the rent ie very reasonable.

Fantastic experience: This team helped us out greatly when we were in a tight space. Through the whole process everyone was so helpful and informative since being with CityPlace I feel more secure when it comes to finding a home. When it’s time for a upgrade I will be sticking with the best which is this team here.

Fantastic experience: Cityplace really has been good to me and my family. Highly recommend. Maintenance gave us an option for times to come out and do repairs and was right on time and fixed the minor issues going on. If you’re thinking about renting from them definitely do.

Fantastic experience: City place and property Management really do a great job on our property. Maintenance issues are resolved within a short period of time. Management is also good with communication.

Fantastic experience: City Place is a really good rental property company. They always respond promptly with any requests or questions that myself or my husband have. Good customer service goes a long way and City Place has earned that with me.

Fantastic experience: Since CityPlace took over the management of the property where I have lived for 12 years, maintenance has been superb. Issues are addressed almost immediately and in a very professional manner.

Fantastic experience: CityPlace is one of the best property management companies I've ever worked with. They are very prompt with any maintenance issues and will work with you if need be. Highly recommend.

Fantastic experience: CityPlace is a great company to rent from. Maintenance is always quick and efficient. I have never had to wait more than 24-48 hours to get requests completed. I also appreciate that my rent has remained the same for 2 years even with the inflation going on.

Positive experience: My landlord and other staff members have been kind, supportive, and have helped me in the past. They are incredibly positive! The company as a whole promotes genuine care for the tenants. The tenant portal for payments is really easy and convenient to use.

Fantastic experience: I very much recommend renting from this wonderful team of people. They helped me to find a place when no one else would. Anytime there is an issue, they respond in a timely manner and have the issue resolved within a couple of days. Anytime someone I know is looking for a place to move to, I recommend CityPlace first simply because they work with you.

Positive experience: I moved from out of state, and this company was very good at communicating. Staff is friendly and answers calls even on weekends. Plenty of rentals at a reasonable price, and move in was a quick and easy process. One thing I would prefer is if they had cleaned the unit before I moved in. It had a lot of spider webs and dust from being vacant for so long. Few maintenance concerns, which were taken care of quickly.

Positive experience: Cityplace has definitely been a much better experience than the last management company we rented through. The staff have always been flexible and friendly. Maintenance team reacts fairly quickly to service requests. Although, I will have to say that approval can be a slow process and their repairs aren't always the most effective. Overall a good experience though.

Fantastic experience: New renter here. Very happy with the property, but more importantly, with the customer service. The process to get approved and take possession was simple and well communicated. I feel confident and reassured that the company will take care of things that need to be done. Fellow friends live in the same apartments, and spoke highly of their own experience with the company, which was a big selling point.

Positive experience: Ive had many management companies over the years. City place is helpful when needed. Erica is super nice and responsive, good with communication. Maintenance is like anywhere else. Responsive and timely as well. Not always productive with repairs. I’ve lived in this house four years now, the duct work in my crawl space still falls from the vents every summer after they’ve fixed it. But overall would recommend renting with city place.

Fantastic experience: CityPlace Indy has been the best rental company I’ve ever been a tenant for, and I’ve rented with a few. During the application process, I received quick responses and answers to all my questions. They were really polite and explained everything! Signing the lease was incredibly easy, when I stopped by to get my keys it only took a few minutes. The best part is, by far, maintenance. After moving in, there were just some small things I needed, nothing was even emergent, but I had someone stop in within the next business day, and everything taken care of (with the exception of one thing that’s being secured) within less than a week. Joe, who fixed my window screens, was so nice and got everything done quickly. I got to choose an appointment window, and Joe showed up right on time and was finished before the window even finished. Everyone has been a pleasure to work with and so far it seems like they really care about the properties and tenants. I’m so glad I went with their property to rent!

Fantastic experience: We love the property we’re renting currently. Cityplace made the process easy and seamless from the beginning. Outside of minor repairs and maintenance, that were fixed, the property was well maintained. They are also very responsive.

Negative experience: Don't choose them as a management company. I rented from them had a leak the first week which was halfway repaired the first time and that took 6 months. After a year of renting the basement flooded and water started coming from the same spot in the ceiling of dining rooom when I moved in. After they failed to repair a lot of things I opened the ceiling and found trelmendous amount of black mold. Thoughtout my time living their the heal+th department was called 3 times. Then when asked to be let out of the lease Erica Bravo said" Good Luck with that" Now I have asthma and I have never had any health problems in my life. I'm really thinking about sueing them but .

Fantastic experience: CityPlace is among the best property management companies I have rented with. They are prompt, helpful, and friendly. In comparison to my experiences with other property management companies in Indianapolis and Bloomington, CityPlace tops them all. I highly recommend if you're considering renting one of their properties.