Community Management Associates

Negative experience: My son owns a condo at a property managed by CMA and it has foundation issues. CMA's first response: Not our problem its yours, despite the law, HOA documentation (bylaws) etc. Second response (1 year later) to reports of 2 separate engineering companies privately paid for by my son which documented the fact that the unit (whole building) was tilted forward causing cracking throughout his unit (and probably others) and that the building had to be supported by additional pylons, was to hire an engineer who did a "limited" inspection and concluded that before doing anything, need to fix possible wood rot that was causing a bulge at the back of his unit. No mention of how to address the foundation and no response to the other engineering reports Upon this engineer's inspection, no wood rot (predictable as this is not the issue) There has been a total lack of transparancy by management and concerned the Board is not being properly advised. Also reported the drainage issue that may be the primary cause of the foundation problem. Bottomline, no serious attempt to remediate the issue.

Negative experience: Called to discuss my HOA bill and the young lady took the call. She allowed her tv to play and ignored my call. She allowed this go on for 20 minutes. She repeated, I'm tired. I was truly surprised by these two issues, bad bill and now I'm unable to discuss the status of my bill.

Negative experience: Incompetent and with illegal practices. They are dying to apply late fees and additional fees even when you pay your bill on time.

Negative experience: If you want to manage both your own finances and your community’s, look no further. The community is somehow always broke, charges $10 just to take a payment, then adds late fees and interest for being a week late. Edit: It somehow gets worse. CMA threatens collections over arbitrary due dates. Bills are due without an accurate balance within the portal. Notice is optional. The one week delay triggers a processing fee, late fees, interest, and collection threats. Somewhere between struggling with Middle School math curriculum and mastering the art of grifting, these people found a career in HOA management.

Negative experience: While this company’s slogan claims, 'This Community is Professionally Managed,' my experience has been the exact opposite. I found their management to be disorganized, unresponsive, and entirely lacking in the professional integrity required to oversee a residential community. The contrast in quality since our community transitioned to new management is night and day. Ultimately, you expect a management company to protect and enhance your living experience; with CMA, it felt like paying for the privilege of poor service. If you value your peace of mind and your property’s standing, I would strongly advise looking elsewhere. If this firm is slated to manage your community, I would seriously reconsider your investment.

Negative experience: I'm a resident of Village Park in Ellenwood, GA, and I am trying to get in touch regarding a few questions. I"ve repeatedly called the 800 number and waited in the queue. Each time, after being told I am 2nd or 3rd in line, the system sends me straight to voicemail. I've left multiple messages but have yet to receive a return call. Please let me know the best way to actually reach a representative

Fantastic experience: 5-2-24 I have been working with Memrie Creswell at community management associates/CMA for over 15 years. She’s absolutely extraordinary and exceptional, professional, knowledgeable and courteous, and always to not only vendors, but homeowners and their HOA’s/boards. She shines through and through and anyone who works with her is fortunate indeed, to be with the best of the best.

Fantastic experience: Candis Brown has been very responsive! Great to work with.

Fantastic experience: Have been doing business with CMA for over 20 years. I wouldn’t have it any other way. They are the best in Atlanta. Candis Brown always goes above and beyond and is a true pleasure to work with. If you’re looking for a property management company CMA is it.

Negative experience: I recently had the unfortunate experience of dealing with and living under a community that became managed by CMA, and I feel compelled to share my dismal experience to warn others. This HOA has proven to be more of a burden than a benefit for residents, and I can't emphasize enough how poorly they manage our community. First and foremost, their fees are exorbitant and completely unjustified for the results that are provided. Residents are charged a premium for services that are either nonexistent or subpar at best. When issues arise—whether it’s community disputes, or simple inquiries—getting help from CMA is an exercise in frustration. Their response times are painfully slow, and when they do respond, the answers are often vague and unhelpful. It's as if they go out of their way to avoid actually assisting residents. Instead of solving problems, they seem to create new ones, adding to our frustrations rather than alleviating them. It is clear that the management is more interested in collecting fees than in fostering a sense of community or addressing or finding creative solutions. In addition to their lack of support, the overall management style feels dismissive and unprofessional. There’s a noticeable lack of transparency, cohesion, and accountability, which only adds to the distrust many residents feel. It’s hard to believe that they are truly invested in the well-being of our community. Communities deserves better than this lackluster management. I wholeheartedly recommend looking for alternatives that truly prioritize their residents and if you are going to be a resident of a property managed by CMA good luck.

Negative experience: This review is in regard to Chelsea LeMieux, Property Manager. I currently don't have FOB access to the front gate, parking deck, building front door, pool, gym, clubhouse, loading dock, and pedestrian gate. She has eliminated total FOB access. This was after going through my FOBs in person late last year to verify them. After emailing her a month and a half ago that nothing has changed with my 4 FOBs. I didn't send the FOB audit form in on time, and I will take responsibility for that. But I sent it in yesterday. She acknowledged receipt this morning. Two hours later, she still hasn't granted me access. I spoke with her at the clubhouse just now, and "she's working on it." I asked for access now, and she repeated the statement. This is a task that takes a few seconds. I don't have time for childish games. I've been an on-time resident owner for 11 years straight, and I've never been treated like this. This doesn't even address the legality of denying FOB access, i.e., GA Code Section 44-3-223. The combination of this and the more recent combative nature of Chelsea during HOA meetings is really starting to bother me. While I was on the Board and I championed for CMA to manage the property on two different bids, but it didn't include it being managed in this manner. I would like our Division Manager, I believe it is James Bailey, to be more involved. James has been great, but Chelsea's lack of soft skills is really starting to show.

Negative experience: This company has some of the most trash employees and properties I have ever witnessed. Christin Teasley Is unprofessional and hood. Waste of an HOA…

Negative experience: Complete Disregard for how their actions and inaction affect their HOA members. Community Management Associates (CMA) nearly derailed a home closing due to their failure to clear a resolved landscaping comment from the HOA file — despite no fines or fees being involved. The sellers had temporarily left town during the summer due to a family emergency but quickly addressed the landscaping issue as soon as they received the HOA's letter. This occurred four months prior to the scheduled closing. However, the comment remained on file and was only discovered by the closing attorney five days before closing. What followed was four days of constant outreach — from the homeowners, the closing attorney, and myself — to get CMA to simply acknowledge that the matter had been resolved. Ultimately, one individual at CMA, thankfully, took it upon themselves to send a confirmation email, which satisfied the buyers and allowed the sale to proceed. However, had that person not stepped up, it's unclear how long the issue would have dragged on. Ironically, CMA sent an unrelated email four days after closing stating that all inquiries should be directed to a general inbox — a completely unhelpful response given the urgency of the situation. This experience showed a concerning lack of communication, accountability, and urgency from CMA. Their inaction could have easily jeopardized the entire transaction, and it should serve as a warning to others working with this company.

Negative experience: This is one of the most poorly managed HOA companies I’ve ever dealt with. It took over three weeks and multiple phone calls just to receive my pool keys. My ARC request for a fence has been pending for more than a month and a half, since Aug 29, with no updates or progress. Communication is terrible, for example, on September 24th, residents were notified about water maintenance after the water had already been shut off. At one point, they didn’t even acknowledge that my property was under their management until I had to escalate the issue myself. When questioned, their excuse was that they manage too many properties. These are just a few examples showing how disorganized, unprofessional, and overwhelmed they are. I strongly recommend avoiding this company if possible

Negative experience: Terrible terrible experience with this management company with my HOA requests. Everytime there’s a request we need to make that is the responsibility of the HOA, the management company takes months on end to response whether via emails or calls. Always results in us having to chase after them, but not when they have a slight issue with i.e. your grass being two inches taller. Every time we call them, it’s always the operator that answers, if we could even get throught he voicemail message at the first place. Always a promise that they will return our call within 24-48 hours, lies, never did so. The fact that any HOA uses this company is beyond my understanding. Overall, service is very very slow not responsive at all even the property manager, so not sure who else we can even take matters to. Not surprised at the average 2 star rating on Google.

Negative experience: Worst community HOA EVER!!!!!!!! Water has been off for 3 days!!! We have not received a noticed on when it will be back on and was never notified of a potential outage!!! This is ridiculous! We can’t get in touch with anyone at all! We are just here with water which is a basic need to survive

Negative experience: 9/26 update: The issue was resolved more than a month after initial contact and more than 20 emails/phone calls/google review/and complaints. All to get another message more than a month after it was resolved with some BS canned response from CMA. No research or review of my account. Just a canned response from someone with no clue what was going on. Again, DO NOT USE THEM. Original Review: Please don't use Community Management Association (CMA) for your community. And I would especially steer clear of Frank Toye. I have lived in several communities (Condo, Townhome, and Apartment), and this is the worst experience I have ever had. I have asked for assistance with a roof leak, nothing ever happened from it. I have asked for assistance for my stairs caving in, and its been a month with no assistance. There are several other cases, but summarize to say, dont use them.

Negative experience: My husband and I own a condo in Ansley House, managed by Jenna Baadshaug, and the experience has been a nightmare. We listed our condo for sale and the deal fell through on the day of closing because the buyer (well-qualified and putting 25% down) could not get a conventional loan due to HOA issues, specifically deferred maintenance and foundation problems. This issue impacts not just us, but anyone in the building trying to sell their unit. When we emailed Jenna for help, her response came days later and was completely off topic, focusing on FHA loans (which had nothing to do with our buyer’s situation). It was unhelpful and frustrating. Communication overall is sparse and unreliable. When we asked for a timeline on the foundation repairs, the very issue holding up warrantability and our sale, all we got back was a vague “it’s in progress.” Even after looping in her boss, Bodie Brown, we went a week without a reply until my husband followed up again. We are literally unable to sell our home because of these unresolved issues and the lack of clear, timely, or accurate communication from management. If I could give zero stars, I would.

Negative experience: It took over a month and the threat of legal action to receive answers to basic yes/no questions requested by our lender. We found out after the fact that they had not even relayed our concerns to our HOA board. Community members and board members alike should be very cautious when considering this company for "management."

Negative experience: I am a real estate professional selling new construction homes in a subdivision managed by CMA communities. I sell many of these homes a year and will continue to sell many more as I represent the builder. Unfortunately, working with CMA Communities has been a constant source of frustration. To provide some context in this community, there are no initiation fees and no dues for newly constructed homes until the home is sold . However, CMA requires an $300+ estoppel/statement of account letter from a third party, which we’ve never fully understood for new construction. While we’ve come to accept that this is “their policy,” it still feels unnecessary and creates stress at the end of the home buyer process. This was a newer transition for our subdivision so we understood it would take some getting used to with new attorneys etc. We have paid so much money in closing fees providing these letters at closing. (I want to note that I do understand for resale purpose this is necessary while I do believe $300+ dollars for an Statements of Amounts Due/estoppel letter is basically robbery there isn’t anything that can be done at least by the public) My current issue as of September 17th 2025 is that the new development I mentioned previously was not "in the system" We are trying to close on a custom home and have had little support from our manager. We have provided the address and needed info which has been updated to my knowledge, but the third party that provides the required documentation does not see the changes reflected. I was told the title company has been trying to get this letter for three weeks. We now are facing a delayed closing due to this letter and rush fees to get it any sooner than 7 days. It feels like nothing is urgent there is no strive to be helpful with the representatives we have been dealing with. Our hands are tied we have to deal with CMA, our managers are our only resource to get assistance. My advice to other communities is to carefully research this service before signing on. The idea of outsourcing management may seem appealing, but in practice, the distance and workload (which I imagine is a lot but do not know for sure) make it difficult for CMA to properly manage active or growing subdivisions. For well-established communities with minimal turnover, this model might work. But for neighborhoods with new development or frequent home sales, it is a costly, frustrating, and often stressful experience.

Fantastic experience: Jenna Baadshaug, our community manager, has been one of the most helpful individuals in assisting condo owners. She follows up to provide a resolution or an answer to inquiries in a timely manner. I have valued her support for the last three years of residence at 1421 Peachtree St. Condominiums.

Fantastic experience: I am so very appreciative of the help I've received from Alcione! She manages the neighborhood I live in, and handled an issue I was having quickly & effectively. Within 48 hours of me filing a complaint, the problem was addressed and action taken to resolve. Thank you, Alci!

Negative experience: If i could give negative stars I would. Its nothing but the runaround with them. You an't get any information out of them but I bet if you are 1 minute late with a payment they have someone at your door with hat in hand looking for money. CMA is Exhibit A as to why so many people can't stand any HOA,

Negative experience: The worst company to use the lady Tocarra Hall said because I am not the home owner she cannot speak to me go talk to my homes owner, after I asked her to give me an update on her rude and racist pool monitor Traci Evans. Traci just because my key fob did not work she was laughing at us saying if ya fob don’t work ya don’t get in which is unprofessional. Then after we went back and forth she called the police and lied her and all her white Friends who was at the pool taunting me. I asked TOCCARA Hall to view the cameras and she did not.

Fantastic experience: Working with Toccara Hall as our property manager for Chattahoochee Chase has been an absolute pleasure. She’s always so responsive and prompt in returning calls or emails, and she consistently has solutions and answers ready for me. In the past, dealing with neighborhood associations has often been a headache, but with Toccara, it’s the complete opposite. Every time I reach out, I know things will be handled quickly, professionally, and with a positive attitude. It’s rare to find someone in this field who is not only knowledgeable but also genuinely cares about making things run smoothly. I truly hope we never lose her from our account — she’s a true asset!

Negative experience: I have been a homeowner in Bridgetowne, Cumming, GA since 2020, and I take great pride in keeping my property in excellent condition. Despite this, for the past three years I have been repeatedly targeted by our Community Manager, Robin Thurmond, with notices over minor and questionable issues. This has now reached the point where it feels like harassment and an abuse of power. Most recently, someone from the HOA entered my backyard, approximately 50 feet down a slope from the road, to photograph a slightly warped fence board and demand that I fix and re-stain it. Meanwhile, many other properties in the neighborhood have completely unstained fences and are poorly maintained, yet no action is taken. After receiving previous notices, I drove around the neighborhood and saw far more serious violations being ignored. At one point, Ms. Thurmond told me, “You can always sell your house.” This remark was unprofessional, dismissive of a homeowner’s rights, and emblematic of the attitude I have experienced from her. I have already contacted Dr. Beau, Director of Human Resources, requesting an investigation, and I am again urging CMA to take immediate action. I ask that an impartial team review the neighborhood, compare my property to others, and examine whether rules are being enforced fairly and consistently. The ongoing selective enforcement, hostility, and misuse of authority are unacceptable. Something must be done to stop this pattern of behavior and restore fairness in our community’s management.

Fantastic experience: This is the second time I have worked, as an HOA board member, with CMA and specifically with Katie Wiernek as our assigned manager. Katie's guidance and prefessionalism are essential to our operation as an effective homeowners association. We are vey fortunate to work with Katie.

Negative experience: I’ve become increasingly disappointed by the conduct of CMA representatives and the culture they help perpetuate. CMA representatives consistently demonstrate a pattern of dismissive behavior toward homeowners who raise legitimate concerns. Rather than acting as neutral facilitators or solution-seekers, they often appear unwilling to engage in meaningful dialogue or take constructive feedback seriously. More troubling is CMA's apparent refusal to conduct internal audits or acknowledge potential instances of mismanagement, even when valid questions are raised. This lack of accountability only deepens distrust among homeowners. Perhaps most concerning is the way CMA enables certain Boards of Directors to bend or selectively interpret community covenants to suit their own agendas—rather than promoting consistent, fair, and transparent enforcement. In doing so, CMA reinforces division and fosters an adversarial environment, rather than working collaboratively to maintain a thriving, well-governed community. Homeowners want to be heard. They want professionalism, transparency, and equitable treatment. CMA has the infrastructure to be a valuable partner to communities—but until its leadership adopts a more solutions-oriented and homeowner-respecting approach, that potential will remain unrealized.

Negative experience: CMA is an absolutely awful company. They rake in money and do absolutely nothing for the communities they “manage.” I’m surprised they haven’t been sued into oblivion before now. I could list specifics but nobody wants to read a review that lengthy. When one of their managed properties burns down or a resident of one of their communities dies from electrical shock or snakebite then perhaps they’ll be forced to take accountability. Until then, they just rake in the cash and do nothing. On top of all that, their employees are often hostile in their interactions with the residents for whom they work. No wonder they have such a high rate of employee turnover — what person with any sense of ethics or decency would want to work for them? One star is generous.

Negative experience: I will never ever live in a complex, area, apartment, etc managed by this HOA company. CMA does not care about tenants and or have any regard for people they do business with at all. My current place of residence (The William Oliver- which I do not recommend living at EVER) has a broken elevator and has had a broken elevator since March or April at this point. The elevator will be broken until what they expect to be August. There are 17 floors on this building. Everytime I email Janell, the CMA manager or representative or whatever she does here, she dances around the actual questions I ask in my emails. She didn’t respond to my email, so of course I sent out a second email. This situation is beyond frustrating. I do not care about how much the cost will be for the board or the HOA or my landlord, as this is not my problem. The elevators should have been fixed before this happened altogether, because now it’s most likely costing them more money by having to discount tenants rent and expedite the process. CMA likely does not care about how difficult it will be for me to move out of my apartment (ON THE THIRTEENTH FLOOR) since they didn’t care enough to fix two broken elevators, with the third elevator that did work finally deciding to give out altogether. Also the emails sent out are very sparse and vague sometimes, with little updates at all. I cannot stand this place. Living here I would describe in one word: suffering. I urge people to consider living elsewhere, perhaps with an HOA service not managed by CMA. EDIT: No, I will not reach out to anyone about this. My lease is over and I do not want anything to do with CMA or the William Oliver following the end of my lease. The emotional turmoil and physical distress that I have been through living at the William Oliver building and having to move all of my boxes and furniture down thirteen flights of stairs with no air conditioning in the stairwell is enough to set my opinion in stone about how this company does business. My mental health was at an all time low living at this building, as I felt extremely isolated from not being able to have company over and from enjoying my own space, as it was challenging to get to every single time. It’s ridiculous and insulting to me to ignore email concerns about moving and then act like you care for the sake of reviews.

Negative experience: Horrible attitude with everyone who I have come in contact with at CMA communities. Exceptionally disrespectful to homeowners especially if you ask questions or point out how their billing systems do not work.

Fantastic experience: I am the Board President of our Condo Assoc and have worked closed with Jenna for about a year now. She is always professional and responsive and we've worked well together. This past week I had a water emergency due to a neighbor above and Jenna was masterful and getting the resources marshalled and helping end the emergency in record time. I am so thankful to her for all her help.

Negative experience: Buyer beware! If you like to swim this is NOT the community mangement company for you. The pool has been closed almost all summer and there is no urgency to resolve it. I will never live in a CMA managed community again.

Fantastic experience: As a newly built community, my HOA's experience with CMA started off shaky with inadequate property managers, but with the help of Slywia M., Charles W., & now Kelly C., things have improved greatly. These managers are timely, responsive, & actively involved in assisting the HOA & the Board with various tasks. It's clear from many of the other reviews here, that not everyone understands the purpose of an HOA or a community management company. As it stands, I would recommend CMA.

Fantastic experience: It has been a pleasure to work with CMA management the last couple of years. They have done an outstanding job assisting our HOA board on so many needs and issues. I would highly recommend them!

Fantastic experience: Kevin Federico has been an incredible asset to our Northridge Condo community. As our property manager, he stepped in during a time of unresolved issues and board turnover. With his leadership, we've made real progress—resolving problems, improving the property, and holding vendors accountable. He’s responsive, professional, and handled a recent weekend of emergencies (fallen tree, water leak, sinkhole) with speed and clear communication. We're lucky to have him managing our community! Northridge Condos HOA Vice President

Fantastic experience: Leaving this review specifically for Jennifer Phillips. I am an agent and investor and deal with 50+ HOAs/Property managers every year. Condominiums are unfortunately notorious for taking weeks to get an answer, provide unclear communication, and simply are headaches to deal with. Jennifer is the opposite. Responds within minutes, provides updates, and goes above and beyond even communicating with inspectors insuring matters are resolved accurately and timely. My life would be easier if every property manager was up to Jennifer’s standard.

Positive experience: Review for Rachel Bryant, CMA Property Manager We’ve had the pleasure of working with Rachel Bryant and she has been outstanding. Rachel is extremely organized, responsive, and professional in every interaction. She consistently follows through, communicates clearly, and makes sure that no detail is overlooked. Her proactive approach has made a real difference in how smoothly things are handled, especially when coordination is required across different parties. Even though she is not our direct property manager, Rachel treats every matter with the same care and attention, and we truly appreciate her dedication. It’s clear she takes pride in her work, and it shows. We’re grateful for her support and highly recommend her as an exceptional property manager.

Negative experience: EDIT/UPDATE: Here is the final response from CMA's leadership. After receiving a formal notice outlining their specific violations of state law and our covenants-all backed by a full evidentiary record-the Chief Operating Officer, Michele Richards, replied with this: "I don't believe we need to speak." Let that sink in. Their official response to a fact-based, legally-grounded complaint is to refuse to talk. This is CMA's idea of accountability. Your community deserves better. CMA Communities: A Nightmare Experience in HOA Management I cannot express my utter disappointment and frustration with CMA Communities' handling of a recent satellite dish removal at my parents' condominium. Their actions were not only unprofessional and disrespectful but also potentially illegal, leaving us with significant inconvenience and property damage. Miscommunication and Disregard for Homeowners: From the outset, CMA's communication was abysmal. The initial notice to eight different residences regarding the proposed satellite dish removal was vague and lacked specific instructions. Our repeated attempts to seek clarification and express our concerns were met with dismissive and evasive responses. It was clear that CMA had little regard for our rights as homeowners or the federal regulations protecting our access to video programming. Unlawful Removal and Property Damage: Despite our ongoing communication and the clear evidence that the satellite dish was in active use, CMA proceeded with the removal without our consent. The workers arrived unannounced, spoke little English, and caused damage to our property during the removal process. This blatant disregard for our property rights and the cavalier attitude of the workers was appalling. Failure to Address Concerns: Even after the removal, CMA failed to address our concerns or offer any compensation for the damages caused. Their attorney's response was equally dismissive, mischaracterizing key facts and completely ignoring our claims regarding the violation of federal regulations, and CMA's clear waiver of any right to object to satellite dishes that have been in place since before we took ownership of the unit - over ten years. It's evident that CMA is more interested in protecting their own interests than upholding the rights of homeowners. Unreliable Internet Service: The removal of our satellite dish has forced us to rely solely on internet-based services for media and emergency alerts. Had CMA worked to expand internet availability to the properties, the removal of the satellite dish would have been less of an issue. Unfortunately, recent ISP outages have highlighted the unreliability of forcing homeonwers to rely on a single medium of communication, further underscoring the negative impact of CMA's actions. Overall Assessment: Based on our experience, I would strongly advise against using CMA Communities for HOA management. Their lack of communication, disregard for homeowners' rights, and potential violation of federal regulations make them an unreliable and untrustworthy partner. If you value your peace of mind and want an HOA management company that respects your rights and communicates effectively, look elsewhere. Recommendation: I urge anyone considering CMA Communities: think twice. Their handling of our situation reveals a complete lack of professionalism, respect, and legal adherence. There are far better HOA management companies that will prioritize your needs and treat you with the respect you deserve. This is just the tip of the iceberg. Their subcontractors for common area maintenance, landscaping, and pest control are objectively subpar. Trash has remained in plain view or conveniently just out of sight in the front common area for over five to six weeks—some discarded receipts even confirm this timeline.

Fantastic experience: Alci is an awesome property manager! Attentive, thorough and organized. I would HIGHLY recommend her. I wish everyone could have an Alci!!

Negative experience: "This HOA is one of the most expensive in the area, yet it shows little regard for the homeowners. The property manager is consistently unresponsive—calls and emails go unanswered, and her voicemail has been full for weeks. It's extremely frustrating to pay high fees and receive such poor communication and support in return."

Negative experience: If a community you're considering moving to is run by CMA, look for a home elsewhere. Responses are almost null unless there are several follow ups, but they're very quick to send things to other residents about their grass... or during covid when there was a damn near worldwide basketball hoops being in a culdesac... My payment for my HOA fee didn't go through in 2024. I processed it... and apparently the bank account number was wrong, so it did not process. APPARENTLY a letter went to my portal... online... that I did not get notified of... zero other communication, no actual letters, no phone calls, no emails. BUT, fast forward to December 2024, I am SERVED with a letter from a law office... because of this missed HOA fee. I emailed Melissa, no response... I had to follow up twice AND send a certified letter to get a response and be told 'you have to go through the law office.' Fun fact... now that the law office is involved, it is multiple thousands of dollars... instead of $400. The fact that this was so important to them that they went to a lawyer, but not important enough to email, call, or send an actual letter... and the excuse is 'well it was in your portal' - regardless of never receiving a notification that there was any letter in this portal. Highly recommend NOT moving into ANY community where CMA is handling the property.

Fantastic experience: It has been a delightful experience working with Alcione Unger over the years. She has been supportive and encouraging. She has always been available when I needed her and has been able to address any concerns I have had.

Fantastic experience: I’m a long term resident of The Grandview Condominiums at Buckhead Heights for over 15 years. During that time, our establishment has undergone several changes in property management and leadership. Although I have been pleased with the past performances of past property managers, The Grandview’s present property manager, Patrick Rice of CMA, has raised the bar with his efforts, efficiency and hands on approach to problem solving. Of the few times, that I have needed to reach out to Patrick, then I’ve been met with a quick response to my issues and speedy resolutions. The Grandview is fortunate to have Mr Rice manage our property’s assets and maintain a great relationship with our HOA to insure our property values. I would like to wish Patrick a continued long and prosperous stay at The Grandview for years to come. Patrick Rice Keep up the great work! Mark E. Manning Resident of Nit 907

Fantastic experience: I had several properties over 4 decades and CMA has managed most of them. Currently I am in residence at The Grandview and would like to commend our Property Manager Patrick Rice. Since his start date, Patrick Rice has shown dedication to obtaining the best results to the Association as he seems to treat our property as his own! He has tasked numerous projects and facilitated positive changes with outstanding results. Patrick Rice uses his creativity, financial "smarts" and passion for our property, achieving a spectacular "end result" while somehow incorporating additional property enhancements within or below the forecasted budget. He is receptive to an individual's concerns or ideas. The man is a Power House of energy working feverously to deliver a "Sky Scraping" level of service to our Community! CMA is fortunate to have an employee, in their service, worth his weight in Platinum!

Fantastic experience: Patrick Rice consistently excels and exceeds as our property manager. He is always one step ahead and delivers consistent and professional service on all levels. I am proud to have him as our General Manager because he is simply the best!!

Fantastic experience: Christina Russell was extremely helpful to me in the situation that I had with a 45 foot tree falling down in my yard from the Hampton golf course property. The tree fell due to it a major storm we had this past Saturday night and here it is Tuesday morning and she had them already in my backyard now cutting it up and hauling it away. I didn’t expect this fast response so I really appreciate Christina’s help

Negative experience: If I could give less than 1 star I would. As a Realtor, this company is one of the worst to deal with (if not THE worst). Multiple attempts to request needed information to help current homeowners is frequently ignored and there is no accountability. Every time we list a home for sale I cringe when I see that the HOA is managed by CMA. Ask any homeowner who's had to deal with them, or especially any Realtor or closing attorney and they will echo what I'm saying. I hate leaving bad reviews (just look up my history) but these guys deserve all the shade coming their way. Maybe one day the powers to be will wake up and realize what kind of reputation they have in the market but I'm not holding my breath. Off my soapbox.

Fantastic experience: I have served on an HOA Board for many years and have worked with several different property managers, and I can say in all honesty that Jenna Baadshaug, with CMA is by far the best. Jenna genuinely cares about our community and works very closely with the Board. I feel that ever since Jenna Baadshaug took over managing our property, that things are running more smoothly. She has been tenacious in helping deal with several issues bringing them to resolution. Thanks for all you are doing Jenna!

Fantastic experience: As a long-term resident of our complex and a former board member, I can't emphasize more the importance of a good property manager and Jenna Baadshaug has been one of the best. She has been extremely responsive and available to the needs of our community, and her diligence is greatly appreciated.

Fantastic experience: I live at Appalachee Heritage subdivision. Alcione Unger with my HOA community management has always been very quick and efficient in helping me with any of my concerns/requests dealing with all community matters. She has responded to my emails on weekends as needed and has helped make our neighborhood a great community to live in harmony.

Fantastic experience: Sylwia Murdock has been the best property manager I have had the pleasure to work with. As our community has transitioned into self governance we have had to manage unfamiliar processes. With Sylwia we have been able to attain insight and efficiently address concerns to make the best possible decisions for our community.

Fantastic experience: Kim Roberts, the onsite office manager at Traditions of Braselton, is such a valuable asset to our community. We’ve had several interactions with Kim & her HOA office to request approval for various projects i.e driveway replacement, the removal, repainting, etc. Personally, I found Kim to be reasonable and accommodating, which was greatly appreciated. My neighbors agree.

Fantastic experience: Ms. Unger was extremely helpful in helping us to get HOA approval quickly in order for Renewal by Andersen to replace windows in the house. She was fast and responsive. Much appreciated!

Negative experience: They manage a high rise in Dunwoody and, in my month and a half experience, they need more structure. One person will answer a question one way then another person differently. I’ve had Amazon packages logged into my portal that weren’t mine. They prevented minor work (fan installation) in my unit on Memorial Day because they claimed the rules disallowed it. I checked those rules and found nothing there. One person told me it was okay to have an appliance delivered on a certain day as long as we asked another unit if it was okay because they had the freight elevator that day. So I set it up but another representative told me that there’s no guarantee. So I cancelled the entire order. They lectured the residents in an email because someone running from the cops snuck into the garage…which the garage door takes a while to close after each car. But at the same time they don’t use the intercom system in the front door to screen visitors. Instead they buzz in everyone.

Fantastic experience: Had a property-related concern and was really impressed with how quickly it was handled. I reached out and got a response within minutes, with a clear solution provided right away. I felt heard and supported — big thanks to Ian and the team!

Positive experience: CMA is a very knowledgeable Management Company for our Community. We’ve worked with this company for over 20 years with Memrie Creswell as Community Association Manager. Our Community continues to be of great value thanks to their dedication and commitment.

Fantastic experience: Memrie Creswell is an excellent manager. She responds promptly to our needs and has helped us with any situation within her reach. Memrie is a very diligent and kind woman.

Fantastic experience: Memrie is great asset and her response to any issues to resolve is great. We at silver leaf community are happy that she is on CMA and managing our property.

Fantastic experience: Rick Arnold has been so helpful and quick to respond. My pool key was not working and he fixed it in about10 mins after I sent him an email asking how I could get another one! Thanks so much.

Fantastic experience: Amazing experiences over the years with CMA and, most importantly, with Memrie Creswell, our Community Association Manager. Memrie has managed our community for many years now, and we've always been able to rely on her expertise, professionalism, diligence, and willingness to go the extra mile to ensure that our neighborhood thrives and that our community standards are maintained and preserved, which, in turn, helps maintain our property values, something we all want to protect and safeguard. No issue is too small or unimportant for Memrie; she's always willing to spend the time necessary to explain everything and, if she doesn't have the answers, she will find an expert who does. This is extremely reassuring and it brings us peace of mind knowing that we have her in our corner whenever we need her. Thanks CMA, and awesome job Memrie!

Fantastic experience: We have been very haappy with the service from CMA, expecially from our main contact, Memrie Creswell. She is quick to respond to our needs and requests, has attended our HOA meetings, and has been a great sounding board for advice on all things HOA! If you are looking for a great communiity management partner, I strongly recommend CMA and Memrie!

Fantastic experience: I've worked with Memrie Creswell for over 20 years. During my time on the Brookhaven Lakes HOA board and for the past 15 years as a member of the Architectural Review Committee. My experience has been nothing less than positive. Memrie is professional, easy to communicate with and quick to respond to any issue. I couldn't imagine working with any other property manager or management company.

Fantastic experience: As a Board Member, I’m pleased to share that our premier community continues to be very satisfied with the exceptional service provided by CMA. Our representative, Kristie Miller, consistently demonstrates professionalism and attentiveness to the unique needs of our community. Her dedication and support have made a noticeable difference, and we truly value the partnership we have with CMA. Thank you, Kristie, and thank you, CMA! Chauncey D. Key NFP

Fantastic experience: Looking for a great Property Manager, look no further than CMA's Jenna Baadshaug! I've had the pleasure of working Jenna Baadshaug as the property manager of our condominium for the last couple years, and the experience has been outstanding! While our property is on the smaller side (less than 100 units), we have more than our fair share of maintenance issues, demanding residents and a busy board most of whom are balancing professional careers with their volunteer position. Needless to say, managing our property is no small task. Jenna Baadshaug consistently handles tasks with exceptional communication and organizational skills! She keeps us and the community well-informed and always follows up on action items (even multiple times – remember that busy board?!). She is consistently proactive—something that makes a real difference in the day-to-day operations of our community. What stands out most is her integrity, professionalism, treating residents and vendors with respect, and putting the best interests of the building first and if it were her home. It’s rare to find someone who is not only capable but truly cares about the community they manage. Jenna Baadshaug - highly recommended!

Fantastic experience: We have had a great relationship with CMA and especially happy with our assigned Property Manager, Memrie Creswell. Memrie is extremely responsive and understands prioritization of certain issues very well. She is friendly and easy to work with, our homeowners have enjoyed working with her as well. Thanks for your great work! Gary Wood, President CCOA

Fantastic experience: Our community starting using CMA’s services after our prior management company went out of business. Our manager Memrie has been great! She is quick to respond and helps us navigate association concerns when they arise.

Fantastic experience: We have had a great experience with our CMA Manager, Memrie Creswell. She is always very helpful and prompt with her responses to our requests for assistance.

Fantastic experience: I'm the President of a Condominium Association here in ATL that uses CMA, and will certainly continue to based on support team. I left a review before when we initially had Jenna Baadshaug join our team as our representative, and I felt compelled to come back and note that her entire tenure with us has been characterized by exceptionalism. She goes above and beyond. She cares deeply, and the ownership mentality she brings to something that so so so many association management employees seem to fundamentally not understand makes us feel like she is a valued part of the community.. a trusted partner. Thanks for all of the support!

Fantastic experience: Kristie Miller is our liaison at the CMA. She is so patient and easy to work with. I am amazed at her ability to multitask and her quick response to inquiries.

Fantastic experience: Working with Memrie has been such a breeze. Even with how busy she is managing multiple communities, she’s always quick to respond and gets us exactly what we need and fast. Whether it's documents or answers, she’s on it. Truly appreciate her professionalism and efficiency! Thanks for all you do, Memrie!

Fantastic experience: Memrie Creswell is a reliable and effective property manager. Whenever issues have arisen, she has handled them promptly and professionally, finding solutions and minimizing stress for the Board of Directors. Thank you, Memrie! We appreciate all your help!

Fantastic experience: I have known Memrie for years. However, last year I took over as President of our HOA. Memrie was very helpful and knowledgeable in assisting me serve my board. She was always there for me and our community. I am happy to review Memrie Creswell once again. I just left the HOA board this past April. Memrie, has served CMA for 20 years. She always returned my emails in a timely manner. She always stayed on top of any concerns the homeowners or board members had, which couldn’t have been easy with the 16 communities she oversees. I would give her another 5 stars.

Fantastic experience: KRISTIE MILLER is an amazing property manager to work with! Easy to reach and always friendly, Ive never asked her for info on something she hasnt been able to provide! Us at Ameristar definitely appreciate Kristie!

Negative experience: Stay away from this association, very poor management, they dont do any type of maintenance to the units, everything around the condominiums is in very bad condition, the pool is unmaintained with a lot of mold, as the owner of a unit I reported some repairs more than a year ago and I am still waiting, they do not give answers, they only charge a lot of money per month if that were not enough they increased the amount by $100 extra per month. I pay $425 per month and my unit continues to lose value.

Fantastic experience: I moved to Tuscany 4 years ago and have nothing but good things to say about my time here. The condo’s staff are great, specifically Amber Brown. She has always been very helpful to my wife and I with anything that comes up.

Fantastic experience: Amber Brown is always accommodating when I’ve had a question or needed assistance with anything in our unit. She’s always happy and greeting me with a smile when I see her. She’s definitely an asset to the property.

Fantastic experience: We were contacted by Sylvia to clean 11 condo buildings for her. We cleaned them over 2 seperate time periods and she was great throughout the process. She was easily accessible for questions/concerns and also kept us updated with any concerns. It was a pleasure doing business with her and we look are looking forward to more work in the future. A++++

Fantastic experience: Alcoine U is genuinely an excellent person to work with as it relates to the management of our community. She listens to one’s concerns, give suggestions, and constantly work to resolve problems in a professional manner. She’s quite easy to work with and I personally appreciate her work and patience.

Fantastic experience: Sylwia Murdoch has been our property manager for a year. In that short time, she is hands down- the best property manager our HOA community has ever had. Our community had a concern about the paved path down our neighborhood road that leads to the elementary school. Sylwia contacted the city and worked with them and in a short time they repaved the path. She is thorough, quick to respond, and is a professional in every sense of the way!

Fantastic experience: I would like t acknowledge Christina Russel, Portflio Manager, at Legacy on the Riverline. I’ve I owned property in the community for 17 years and she’s the first manager that has been effective and efficient in the role. She returns phone calls,, follow up on issues that you need clarification on, or directs you to person or department that can help you. ALWAYS, returns calls which is so important and if I don’t answer, leaves a message! Also, she’s always pleasant!! Thank you, Christina! Willa Polk

Fantastic experience: Our community has worked with CMA for many years. Our representative is Alcione Unger. We are very pleased with CMA services but most especially, Alcione. She is extremely helpful and kind. She knows our community well and is always on top of everything. We know she manages many communities, but we feel like we always have her attention when needed. I would highly recommend CMA and Alcione.

Fantastic experience: Sylwia Murdock is a great asset to our HOA and a pleasure to work with. Her responsiveness, and attention to detail have made a difference in our community. Whether addressing resident concerns, overseeing maintenance projects, or ensuring smooth operations, she consistently goes above and beyond! We are fortunate to have such a dedicated and professional property manager supporting our HOA!

Fantastic experience: Sylwia Murdock is my community's CMA manager. I have lived in other communities managed by CMA, but she is the best manager I have experienced. She is always professional, responds to all inquiries in a timely manner, and goes above and beyond to help the Board and community thrive and be well tended to in multiple aspects. I truly appreciate all she has done and continues to do for Fayette Meadows.

Fantastic experience: Our experience with Alcione Unger has been amazing. She is on top of every project we bring to her and has been really helpful guiding first time board members.

Fantastic experience: Amber Brown is always friendly greeting me, and happy to be at work. Her positivity makes walking into our office with questions and concerns so much more pleasant. So happy she’s in our office!

Fantastic experience: We have lived at Tuscany for the past 3.5 years! Amber has been here the whole time and never hesitates to help me with any minor question I have, just for a chat, or to printing off papers for my master program. She has been someone who I can go to for advice or just to brighten my day. The staff at Tuscany has always been top notch and another reason we are so happy we bought here. I couldn’t recommend Amber or the CMA staff more to anyone! They are 10/10!

Fantastic experience: Amber Brown, the Assistant Manager at Tuscany Condominiums Association with CMA, has been an absolute gem to work with. As a new condo homeowner, I had a lot to learn—and Amber has been there every step of the way. She’s taken the time to help me understand the process for making modifications to my unit and clearly explained what the board needs for approval. Amber has also been incredibly helpful to my elderly mother, patiently walking her through how to use the package room, the gate, and answering any questions she had. Her kindness and willingness to help truly stand out. When I experienced a leak from the unit above, Amber helped me navigate the situation and explained the rules of engagement with clarity and professionalism. She made a stressful situation much easier to handle. Amber is always friendly, approachable, and truly goes above and beyond. If she ever leaves Tuscany, she would be deeply missed. CMA is lucky to have her, and I sincerely hope they recognize her as the gold standard of what a great property manager should be.

Fantastic experience: Amber B. at Tuscany is always ready and available to handle any issues we have from a neighbors leaking laundry machine through our ceiling while we were out of town, to working with our HOA board on a regular basis. Amber is a positive attitude professional who represents Tuscany in an efficient and effective manner on a daily basis. We are comforted by her presence as our Assistant Manager, and appreciate how she has covered as manager during employee transition. We greatly APPRECIATE Amber B. for all she does!

Negative experience: I have had experiences with CMA in Sandy Springs, GA that have been substandard. There was a leak in our main plumbing stack at the hight of the COVID Pandemic. I reported the leak and the association did not respond until 2 months later. This caused major damage to multiple units. In addition to that they attempted to pit neighbors against each other by not taking appropriate actions to replace the plumbing issue. They have a decent plumbing vendor. These are licensed and bonded plumbers. The new peppery manager Chris Blake is new and unfortunately has not responded to my most recent request for an electrical company to come out to check on the electrical issues since contacting the electric company’s claims representative. Furthermore, the property management company did not catch a prior that was caused by poor bookkeeping nearly two years ago. In addition to that, our community has been on the local news for safety issues. Please fix the issues. This is a good community overall.

Fantastic experience: Alcione Unger responded very quickly to a potentially dangerous traffic situation at an intersection in our Apalachee Heritage Subdivision. There is a likelihood of a traffic accident if the street is not properly cleared of improperly parked vehicles. Even though she was out of the office, her same day response may have mitigated the situation. She is doing a great job for all of us!

Fantastic experience: Katya Reed is very thorough and conscientious. She prepares an action list with status updates every week. She takes her responsibilities with great care and pride. She has my highest recommendation.

Negative experience: Certainly! Here’s a strong yet professional version of your review: ⸻ If I could give this management company zero stars, I would. The level of incompetence and unprofessionalism is absolutely unacceptable. Someone in the office is sending out random warning letters without any valid reason, and when confronted, they refuse to take responsibility for their mistake. Ignoring legitimate HOA matters while falsely accusing tenants of violations is bad enough, but arguing with homeowners over a completely cut and maintained yard? That’s just ridiculous. This kind of mismanagement is exactly why they have no business overseeing any community. Whoever is responsible for this needs to be fired immediately, and I will make sure this company is not managing my neighborhood in the future. Avoid them at all costs!

Negative experience: This company is an absolute joke. They never return phone calls, ignore legitimate questions about bogus fines, and flat-out lie about waiving fees—only for them to magically reappear. Trying to get a straight answer is like talking to a brick wall, except the wall would probably be more helpful. They run the neighborhood like a bunch of power-hungry hall monitors, making life miserable while refusing to do their actual jobs. If you enjoy being ignored, scammed, and treated like a child, this is the perfect management company for you. Otherwise, stay far away

Negative experience: Poor Communication. Poor Management of the Property Grounds, etc. (ie. potholes in our parking lot, weeds, trash, etc) No Transparency. There was an issue with a previous owner not being able to sell their condo due to claims of our community being under insured. Owners reached out with questions, etc and emails went unanswered. CMA eventually sent out a response to the claim, but no resolution or direct explanation. But, the HOA fees continue to rise.

Negative experience: CMA is the most unresponsive property management company I have ever had to deal with. I have sent multiple messages to Beth, the property manager for Ivy Creek Townhomes in Buford, through both email and the CMA message portal. It has been almost a month now, and I still have not received any response. This is not the first time I’ve encountered issues like this with CMA. I continue to tell my HOA board that it's time to change property management companies.

Fantastic experience: Alcione at CMA has been quick to respond to my requests. Once again, Alcione has responded immediately to my request for assistance in getting messages out to our Overlook community. Our new website has made this very difficult to reach more than half of the residents.

Negative experience: Slow to response to request. Poor management of community area. Unsafe playground, overgrown bushes, falling trees, rotting wood on pool house are just a few of the concerns. Emailed back in December as requested and no action has been taken. I guess I should not be surprised based on the poor reviews on google. Stay far away from CMA!

Negative experience: Beware, this is your warning! CMA manages our neighborhood Association, or at least claims to. They churn managers by the day and those that do stick around lack either the skill set, willingness or internal company support to do the job. Someone or something is driving this company and its reputation as a leading top tier property management firm directly into the ground. Look at the review trend, ~720 reviews with a 2.7 rating? This is not the online feedback or rating result any industry leading firm has. The most common deficiency with CMA as Property Managers is their non-responsiveness and accountability. Just today I engaged with the COO who "blocked" my email address (her words) after once again providing feedback based on CMAs ongoing shortfalls from a customer perspective. Its ironic and childish to "block" someone who is communicating communication issues, how about apologizing and being a leader by addressing/fixing the internal issue(s) the firm is clearly experiencing? 2.7 stars out of over 700 reviews, and that is just a small sample of the people they engage with overall, yet its a very telling sample. Beware, you've been warned!

Negative experience: Review of CMA (Community Management Associates) – Breach of Privacy & Homeowner Rights We are deeply disappointed with CMA for sharing our personal information with Rental Monitoring Solutions (RMS) without our consent. When we purchased our home, the closing attorney clearly documented that this is our primary residence—we do not, and have never, rented it out for short-term nor long-term stays. Despite this, CMA provided our details to a third-party rental company with no justification and without our approval. Lack of Accountability from CMA Upon discovering this unauthorized data sharing, we contacted Christina Russell (CMA on behalf of Parkside Estates HOA). We were told that she would contact us, but instead of addressing our concerns, she redirected us to RMS. This is unacceptable. Homeowners should not have to correct an error they did not create nor engage with a company that never should have accessed their data. To make matters worse, we were told to sign an affidavit affirming we are not renting our home—despite our closing documents already proving this. It is unreasonable to demand homeowners “fix” CMA’s mistake by verifying information that should never have been questioned. Serious Consequences for Homeowners This unauthorized action raises the following critical concerns: 1. Privacy Violation – CMA had no right to share our personal information with an external entity like RMS without our explicit consent. This is an alarming breach of privacy that sets a dangerous precedent for homeowners’ rights. 2. Legal & Financial Risks – Being wrongly flagged as rental property owners could lead to insurance issues, legal inquiries, and/or penalties. It is unacceptable that we are being asked to prove our non-rental status when no evidence ever suggested otherwise. 3. Impact on Property Records – Having our home misclassified as a rental could lead to issues with insurance, mortgage agreements, or future property transactions. And inaccurate records could create long-term complications beyond our control. This Isn’t Just a Complaint—It’s About Protecting Homeowners I don’t typically write negative reviews, but this situation is too important to ignore. Homeowners need to be aware that their personal information could be shared without consent, and that HOAs and management companies may not always act in their best interest. If this could happen to us, it could happen to anyone, and that’s why it’s worth speaking up. Legislative Efforts & Reporting This Issue Thankfully, Georgia lawmakers like Senator Matt Brass, Senator Donzella James, Senator Michael “Doc” Rhett, Senator Gail Davenport, and Representative Viola Davis are working on legislation to prevent HOA overreach and ensure accountability. Their commitment to homeowner rights gives us hope that situations like ours will be addressed at the state level. And given the severity of this issue, we have been advised to report this matter to the Georgia Attorney General’s Office, Georgia Real Estate Commission, FTC, and CFPB. Media Investigations into HOA Abuses News outlets like 11Alive and WSB-TV have exposed troubling HOA practices in Georgia. Homeowners should research Georgia’s OCGA laws and file complaints with regulatory agencies when necessary. In Conclusion We urge CMA to change their practices, respect homeowner privacy, and stop questionable data-sharing activities. More homeowners need to be informed and empowered to protect their rights. Note: This review was uploaded to ChatGPT to assist other homeowners going forward.