Neighborhood Management, LLC

Negative experience: hard to deal with pay,ent system. Never got a bill for this year and ended up with penelties and interest

Fantastic experience: Thanks, to Betsy, for answering my questions and correcting the errors I made in completing my most recent HOA form. Her answers were very helpful and her corrections very timely. Excellent service. Thanks again.

Fantastic experience: Quick responses to all my questions and request for home improvements! Thank you very much!

Fantastic experience: got the pass label and works fine..thanks

Fantastic experience: Angela does such a good job for our community! Thank you!

Fantastic experience: Great experience with the HOA. Helped me get a proposal ready for taking out a tree.

Fantastic experience: April is awesome, and very helpful. Easy to work with.

Fantastic experience: I have had to call on NM several times over the years and could not be more pleased with the results everytime. Thanks to Jada Hilyer and staff.

Fantastic experience: Lauren Berzette does an excellent job managing the Brookhaven HOA. She’s organized, responsive, and very easy to work with. Communication is always clear, expectations are well-set, and she stays on top of details to keep everything running smoothly. As the lawn care provider for Brookhaven, we truly appreciate how professional and consistent she is. It makes a big difference working with someone who cares about the community and gets things done right. Highly recommend!

Fantastic experience: I've only been living here a week and everyone is so courteous and helpful. I think I'll stick around awhile.

Fantastic experience: Betsy Scott our Community Manager was very informative and answered all my questions concerning Neighborhood Management. Very detailed and efficient with excellent communication skills. She warmly welcomed me to the community as a new home owner which was very reassuring.

Fantastic experience: Many, many thanks to April Herrik for helping me through the registration and payment process on your website. I had become frustrated because on-line bill pay with my bank would not have gotten the payment in by January 31. I feel pretty certain that the postal service would not have reached you in time either, so I tried the NHMLLC site. This did not go well. After going in circles for several attempts, I called your company and was connected with April. She walked me through the entire process of registration and payment. Without her assistance, I would have encountered more problems because the payment process is not as straight forward as the instructions lead you to believe. April was warm, considerate, patient, and most helpful. It appeared that she was eager to assist and not troubled at all by the number of questions I had. April made my day. I appreciate her and her demeanor very much. Please convey my sincere thanks to her. This was true customer service as we used to know it years ago.

Fantastic experience: Appreciate April's help in getting my Spire account straightened out. She was a available and responsive when I needed help.

Fantastic experience: Nikki is always GREAT! She addressed my issue timely manner, and returned my call the next day!

Negative experience: I wouldn’t recommend the management company who has the Laurelbrooke sub division. They singled me out for a garbage bin violation but ignored my two neighbors. Probable because I asked them to clean up broken down trees that have been laid down since I moved in six months ago. Leslie is our manager and tells me she inspects monthly, my garbage bin has been in the same place for the past six months but this is the first time. I’ve had a violation she must inspect with blinkers on

Fantastic experience: I would like to thank April Herrick for all of her help! I wanted to get something done and I reached out using an old email from a few years ago. I called, left a message and she called me back. We spoke, she understood, helped me get what it was that I needed and my issue is now taking care of. Thank you again April!

Negative experience: I paid my HOA dues in November 2025. Check your records for those of us who have paid before sending a mass email reminding us we're late. Other than saying no to any request in the HOA bylaws, and letting perspective buyers know there is a HOA and a pool, there is no HOA. When the last house is built, I vote to dissolve the HOA.

Fantastic experience: Thanks to Niki Griffin for all her help with HOA issues. Cant be an easy job! She has been very helpful with any issues we have had!

Fantastic experience: Maiya was a big help in getting my issue taken resolved.

Fantastic experience: Leslie Stuckey COMMUNITY MANAGER Has been Awesome ! Very communicative and helpful with all issues and questions for our team here at Enhanced Landscape.

Fantastic experience: They are always so professional and helpful. I have the pleasure to talk with Maiya today and she was very cordial and answered all my questions. Excellent customer service!

Fantastic experience: I was very impressed by how quickly Betsy Scott responded to all my questions and it was on Saturday! Thanks for the great service!

Fantastic experience: I received a prompt, on target reply to my request. Sherry did a commendable job on this.

Fantastic experience: April Herrick of Neighborhood Management LLC is always very helpful and prompt when dealing with our unit at Riverhaven Place.

Fantastic experience: I would like to take the time to show my appreciation to Angela Nevins and Richard Cribbs . Being the president of the Highland Lakes Woman's Club. I am often in contact with one or both of them on community matters and activities each month. I appreciate your quick response and help every time I have had any questions or issues in the Highland Lakes Community. I just want to thank you for making my job as President a lot easier. You are both appreciated!!!

Fantastic experience: April Herrick is a breath of fresh air our community needed!

Negative experience: I wouldn’t recommend this being the company you use for your HOA. Lauren is over ours and there has been some serious questions come up over finances and she told everyone an audit would be brought to a vote and fast forward 10 months later and pressure from myself during the summer she has choose to tell residents we will not be offering an audit. If you want transparency, and want to be able to trust your management company stay away from this one.

Fantastic experience: I have been dealing with Crystal in the Birmingham office, and she has definitely gone above and beyond my expectations to help us get things straightened out! We really appreciate everything she has done!!!!

Fantastic experience: Thank you, Leslie, for the quick response and also for providing the contact information. Crystal, thanks for promptly providing the follow up information that was requested.

Fantastic experience: Shout out to Maiya at Liberty Park HOA for helping us with the car sticker problems

Fantastic experience: I appreciate them getting back with an answer so fast. Thank you!

Fantastic experience: Dead tree from the common area fell onto my property (Pine Beetles) damaging my fence. Niki explained my recourse. I cleaned the debris called the fence company for repair. In the course of looking at what was remaining of the tree that fell, I discovered and marked 5 other large dead pines on the common property. They are sending their subcontractor out to confirm that these trees are a danger and are dead. I appreciate the HOA and Nicki.

Fantastic experience: Neighborhood Management is awesome. Leslie, Crystal, and April are spectacular! Great to work with and efficient communication and transparency.

Fantastic experience: We participated in a neighborhood event hosted by NM, and it was well put together. Richard and the rest of the staff were super friendly, kind and very helpful to me and my staff. We look forward to having a long lasting partnership with this company and their future events. We also had a very good time in this friendly community, the entire neighborhood itself spread a lot of love.

Negative experience: Worst property management company. they just find some silly reason with compliance violation and try to fine residents. they just send emails and if you forget looking their email they will charge hundreds of dollars fine per violation. they are not property management they are actually property parasites. sad we have such company as our HOA.

Fantastic experience: I was just helped by April H. She sent everything I needed, was efficient & very gracious. Thank you for top notch service!! Dorsey G. Hightower

Fantastic experience: I just want to share how impressed I am with Gretchen Cox!! Ive had alot of difficulty getting online to update my credit card for my HOA payment! Since I had to cancel my credit card because it was compromised and needed to add a new one. I promise you I tried to do it and it was almost next to impossible… Until I called Gretchen and She walked me through the process. She was so kind and caring each time I’ve had to call her thankful beyond words, Gretchen♥️

Fantastic experience: I spoke to my neighbors HOA representative whose name is Kelly. She was extremely pleasant to speak with and very professional while at the same time assisted me on both my issues, Questions and concerns. My only disappointment is that I could only leave her five stars instead of 10.

Fantastic experience: Madee and Kelly do a great job helping us out on an almost daily basis. Our requests get handled in a timely manner with updates provided if there is a delay in resolution to an issue.

Negative experience: This review doesn’t go for the whole company but for the Manager I have dealt with for my subdivision. The manager that is over my subdivision, has not only excepted a contract, voted on by the board of our community and approved pay to a person who does NOT have a business license, a EIN or a LLC . She also, paid this contractor to provide work on my property, not HOA property, which in return damaged much. I could go on & on but I’ll keep it clean. At the end of the day, no one did their homework and because of that, I have damage done and did not pay my dues, due to me trying to come to agreements on what next step is needed. With no resolve and now I have a lien placed on my home.

Fantastic experience: This association is the most pleasant people to work with. Communication is the greatest tool we have and these guys are great.

Fantastic experience: Betsy with Neighborhood Management manages our HOA. Betsy goes above and beyond her job responsibilities to make sure our community is held up to code. She is always polite and very professional. Recently she actually replaced a latch on one of our storage doors. Betsy is a very good manager and a good person.

Fantastic experience: Alex Watkins has made serving on the HOA board at Acton Park so easy and effective. It’s a pleasure to serve. I couldn’t always say that in times past with other managers. She’s very organized very thorough and does what she says. Acton Park is very fortunate to have Alex working with us and for us.

Fantastic experience: Sent an email about a broken sprinkler this morning. Landscape folks were out just a few hours later and fixed the issue. Thanks to Kelly for the quick response.

Fantastic experience: I have been very pleased with the effort that Angela has put into helping me with my renovation issues. It is not easy being "old" and living on a big hill. Both Angela and Richard have been very understanding of our problems. They are always willing to listen and to help resolve the issue. They are always smiling and always make us feel welcome. We appreciate them!

Fantastic experience: My experience was very pleasant, Ms. Maiya Washington was very nice and professional.

Positive experience: I asked a question about a huge billboard in our neighborhood that states there are endless walking trails. I received a vague answer not answering the question as to where the endless trails are located. I asked who to reach out to for the answer, received another vague answer.

Fantastic experience: Tanks Sherry, you stuck with a difficult situation helping a resident out with and issue that you weren't responsible for. It's most appreciated.

Fantastic experience: Leslie answered all of my questions and was quick to respond. She made me feel welcomed to the community.

Fantastic experience: Neighborhood Management LLC took over the management of our neighborhood about one year ago. They have done an excellent job in solving our past due HOA dues. Also vastly improved yard maintenance and common area maintenance, bookeeping and communication. Our CAM is extremely experienced and very professional and easy to work with. We give them 5 stars because they have earned it.

Negative experience: These clowns put a lien on my house by mistake and refused to have the lawyer they sent after me write a retraction noting I did not owe anything to anyone. Also, my idiot neighbor set a hula hoop on fire and started throwing it around her yard with a big 'ol flammable tree nearby that borders our properties. After seeing the video proof their response was, "This is a neighbor to neighbor dispute." This company is WORTHLESS. Edit to response: Since I did not pay a dime towards that lien it was either a mistake or you did it maliciously because you had to fix it with the county probate court. This is public information so now because of this anyone who sees this will not know why it had to be removed in the first place. Do you see why this might be a bit upsetting to a homeowner?! UPDATE: Turns out this company allegedly took 8,000 dollars from our HOA fund when they were terminated. Be VERY WARY of positive posts about this company.

Negative experience: I’ve been trying to get the Community Manager of our neighborhood, Madee Barnes, to take care of an issue for over six months and she hasn’t, she only gives generic responses and says she’s aware of the issue. Our neighborhood pays a $100 monthly HOA fee but Madee won’t come out and fix an issue.

Negative experience: I’ve lived in my home for 24 years with no issues. Since the arrival of this group I’ve had to change things that have been in place long before they showed up. This must be what living in socialist societies feels like. Example I keep my mailbox painted and rust free with numbers displayed. I was fined $100 because the numbers I bought at the store were gold with a black background. Shame on me. They have to be white. Which I had to special order. They have harassed a widow neighborhood because her pine straw needed refreshing. Meanwhile the entrance to the neighborhood has pine straw that hasn’t been replaced in 2 years. And I’m still waiting on an answer of when that will be corrected. Run away from these control freaks.

Fantastic experience: My dealings with them have been positive. Ms. Scott has been helpful, courteous and professional.

Fantastic experience: I always get a quick email response and issues I am addressing are dealt with in a timely manner.

Fantastic experience: Alex Watkins does an amazing job with managing in my condo building in downtown Birmingham. She is responsive, professional and knowledgeable. She has also provided tremendous references in a timely manner which I needed at other properties, inclusive of a handyman, electrician, plumber, pressure cleaning. She is top shelf and has really saved me more than once !! Five stars all day long~

Fantastic experience: Neighborhood Management took over our HOA about two years ago, and it’s been a great experience since. My wife and I had a couple of issues to work through, and April was awesome. She was kind, understanding, and walked us through our options clearly. What really stood out was how we were treated, like actual homeowners, not just a number or a client. That meant a lot to us, and we’re really grateful for the support. Thanks again!

Fantastic experience: I’m so grateful for the kind and prompt help I’ve received from the HOA office, especially from Betsy! She’s always so quick to respond and has helped me on many occasions—whether it was explaining the rules, walking me through the portal, or patiently assisting me with getting my pool card. She’s warm, professional, and truly goes above and beyond. Thank you, Betsy!

Fantastic experience: April did a fantastic job helping me today.. Very polite & professional. Hi, my name is Sammy Hill, living in Summerbrook ( Alabaster).. I just wanted to let you know your little lady, April, is a big asset for your company.. I’m very happy your company, ( AND APRIL ), are managing the affairs of Summerbrook. YEP, I’M A HAPPY CAMPER… Please give my best regards to April…

Fantastic experience: There was confusion about my account due to an error by the HOA which resulted in a penalty fee which was applied and then removed. I was confident that I was current but, in the end, there was a balance. April worked with me multiple times to resolve the confusion which got worse when my bank took forever to deliver the check and I couldn’t get logged into the portal. I appreciate the patience and excellent customer service.

Fantastic experience: Great working with Mrs.Besty! We had an issue to come up and Betsy was definitely able to help assist in getting matters resolved. Greatly appreciated. Thanks, T.Dial

Fantastic experience: My Husband lost our pool card With one email to Angela, I had a reply in just a few minutes saying Richard was going to be in the neighborhood and would bring me one. Thank you Angela and Richard

Fantastic experience: had a great experience communicating with Angela N. regarding an issue at Grove Park. She was prompt in her responses and intiated action for the issue to be resolved.

Negative experience: One star is generous. They do absolutely nothing productive for our neighborhood. I venture to say they do not even do the bare minimum job responsibilities

Fantastic experience: My two experiences with Neighborhood Management have been very positive. In both cases there were somewhat extenuating circumstances that led to me getting a non-compliance notification. Sherry Hill was understanding of the circumstances and gave me a reasonable amount of time to get the issues resolved. She was very professional and courteous in our conversations and emails. I am glad to see that Silver Lakes finally has a management company that does something other than take our money and run.

Fantastic experience: Impressed by very quick response to my inquiry. Amanda is cordial and offers information that will be helpful in making a final decision.

Fantastic experience: Nikie has been diligent to get my requests to the Board. Not her fault that it took a very long time to resolve the issure.

Fantastic experience: I really appreciate our Neighborhood management LLC. My neighborhood located in Gulf Shores, needed a management team that was going to assess our neighborhood and bring it back to looking nice again. We have a lot of renters in the neighborhood and they've let their yards go. Now with Neighborhood management LLC I have noticed yards that had been left unkept for months, finally tending to their overgrown flower beds and yards.

Fantastic experience: Angela, Assist with the HOA insurance claim. She was kind, helpful and patient. Thank you for all you do.

Fantastic experience: We’re really happy so far in our new community with Betsy in the management office! She’s been quick to reply and ultra helpful every time we’ve reached out. Great customer care.

Fantastic experience: Besty Scott was very helpful when I emailed to ask her questions. We've only lived in Chelsea Park for a few months, but she made me feel welcomed and helped me navigate getting approval for an upcoming project.

Fantastic experience: I had a very welcoming conversation with Sherry about our upcoming move to the Mt. Laurel Community! This should be a great place to live. I appreciated the information and look forward to meeting our new neighbors.

Fantastic experience: Very Happy with the Communication from the Neighborhood Management Team. If we ever have a question, we get a response in a timely manner and the communication has always been profession and to the point. Having a sense of security is very important with a management company, and I feel this company exceeds my needs for this service.

Negative experience: Worst people i have ever tried to work with. Their pettiness knows no bounds. Angela is impossible to work with. For a non if profit organization they always see to have money left over before raising the dues. If I had know they were going to be this incompetent I would have built my house somewhere else.

Negative experience: An absolute waste of money. Our neighborhood went years without this company and things were fine. I don’t know how we ended up with this, but we’re banding together to dissolve the union.

Fantastic experience: Giving a shout out to Kayla for working to improve the community landscaping spaces in subdivision I reside. It is appreciated the diligence and efforts over time to make these beautification improvements.

Fantastic experience: Alex Watkins is so pleasant, professional and passionate about what she does and it’s reflected in our neighborhood at Acton Park. We are very fortunate to have her taking care of our community!

Negative experience: I was sent a violation letter, clearly without any documentation of a violation. I called Niki several times to discuss and she never returned my call. Then I had to send her documentation that there was no violation. I’m still waiting for an apology, since she made the error.

Fantastic experience: I really enjoyed getting to know Lauren the other night and learning more about our new HOA. From what I heard, I feel like it will be a positive change in the right direction.

Negative experience: Would give no stars as if I could. Doesn't care of the life of the residents I t he neighborhoods they manage. Don't hold up their side of the promises: HORRIBLE PEOPLE AND BUSINESS

Negative experience: They literally took over maybe less than 6 months ago and have literally been a pain in the butt for the entire neighborhood. If you are looking to be fined 100 bucks for stupid incidents like leaving your trash can in front of your damn house that you pay mortgage for… Then go ahead and hire these folks. I was fined 100 dollars today for leaving my trash can out in front of my house from Wednesday to Thursday. Trash pick up is on Wednesdays people have lives and the last thing after work and kid sports people are concerned about is rushing to get their trash can. This company is ridiculous. I can understand grass not being cut or something else but no we are talking about a simple trash bin. Get a life Sherry Hill and whomever else is fining families like this.. as much going on in this world and this is what we pick at. Like the cost of living isn’t already expensive we go and make peoples lives even more harder. Thank you! I’d also like to add the fine was thrown out… why!? Because when I went back to check my cameras I was told sherry made her rounds on a Friday and my trash bins were not outside on Friday my camera showed proof that the trash bin was brought in on a Thursday morning. This HOA is fining residents in our neighborhood without proper proof. Just notices with what she claims she seen. When I sent proof (video footage & camera screen shots of the drive way) no trash bin in sight on a Friday. So it was all a lie. I’ve yet to receive an apology just an email stating the board basically throughout the fine. So initially the violation was either a bold lie or the community manager had our house mistaken for another. Either way this is unacceptable! They are out to collect money from residents as if we don’t pay enough already just for them to harass the resident’s.

Negative experience: Disorganized and Unreliable - Unfortunately, our community has been experiencing major issues with this management company. Since they took over, they've had no records of prior payments, yet they are sending non-payment fines to everyone—even to homeowners who have already paid. When presented with proof, they neither confirm nor deny anything, simply stating “that they have no information and aren’t responsible for the previous management” Sherry In addition to this financial disarray, they’ve been failing to maintain the community properly. Instead of focusing on upkeep, they are issuing fines for trivial matters, such as trash bins, even when they are placed correctly. Many homeowners are now forced to pay again due to their lack of records. If anyone has advice on how to report these discrepancies or hold them accountable, we would greatly appreciate the guidance. A management company should be there to serve the residents—not to profit from disorganization and lack of accountability

Negative experience: Absolutely horrible methods of treating residents! Constant harassment, threats of legal action, refuse to keep their end of the HOA, and they hide behind lawyers. These people are not fit to manage that office! Will never recommend them as an HOA and they do not represent the home owners and their privacy.

Negative experience: This HOA management company is horrible from a homeowners perspective. They send people by your house and nit pick the smallest issues. In today's world amd economy, HOA companies should not be allowed to harass homeowners for small, insignificant issues. If I could give 0 stars, I would.

Negative experience: I HATE THIS COMPANY. I pay $95 A MONTH. For them do to nothing and to create a budget that is SUPER INFLATED to steal our money. They don’t make sure ANY rule on the property is inforced. Dr Horton is trash too

Negative experience: Definitely stealing money from our community. 40,000 a year to clean a fairly small pool is absolutely insane. I am getting a lawyer. NO IT DOESNT. as I said I clean pools I put in a bid to clean ours for WAY LESS and you chose to do that and waste our money. I’m so done. getting a lawyer and contacting attorney general and bbb

Fantastic experience: Just wanted to give a shout out to Niki Griffin! She is professional, knowledgeable and efficient. Our encounter today was the most positive experience I've ever had with a management company. I am a realtor and speak with tons of management companies! Kudos to Neighborhood Management for a great hire. I'm certain the residents will love Niki.

Fantastic experience: Angela responded and did so quickly as did Richard and Charlotte. Too bad they don't pay attention to the responses of each other or mine! If they had my blood pressure wouldn't be soaring!

Fantastic experience: I’m giving them a five star review based off my experience with Chelsea! She is wonderful to work with, she returns phone calls, is on top of things and knows how to communicate respectfully and honestly. Nowadays, it’s difficult to find people like Chelsea and I hope she never leaves!!

Fantastic experience: First time logging in a request. Lauren Berzette was very helpful in walking me through the process and following up with the approvers! Much appreciated!

Fantastic experience: Niki has been a delight to correspond with. She is kind and patient. She listens to your concerns and offers great advice. Thanks for all you do!!

Fantastic experience: Mrs. Betsy Davenport was so professional, kind , and helpful towards me. I presented a problem to her that I was going through for several months with the old management team before she recently started and in a matter of days of her taking over management for Magnolia Springs she was able to get my issue resolved in a timely manner. She was fair, courteous, respectful, and attentive in researching and properly investigating my issues/horrible situation that I had been going through with the old manager. I am very thankful. Welcome aboard Betsy you are so appreciated!!!

Negative experience: Poor communication lead us paying hefty fines. If you are unlucky enough to have this company as your management just be careful.. they do not provide a way to resolve anything, target is gain more with fines. They miss sending the mails and send high charges for the mails that were no posted. High interest rates on the missed payments… because of the missed mails.

Fantastic experience: Always easy to connect to for my property in Orange Beach AL. Betsy is handling our communications now and I am confident I will be kept informed.

Negative experience: I hate to post this review but this company has been the absolute WORST thing to happen to our community in Summer Salt located in Orange Beach, Alabama. The community manager, Keesha, never returns calls. I have left several messages hoping to speak with her or her manager, Amanda, in reference to our account and have never received a return call. I finally got an email response that was less than helpful. As you will see in other reviews, their management negligence also our pool. For several months they have had an incorrect email and address for us then sent our dues to collections with NO communication. Please keep in mind this was all VERY new during the onboarding process so we also did not know who to contact. I did confirm, that they did have my correct phone number on file but it is against their policy to make phone calls— I’m sorry, what?! Why would they not call to get my correct address or email address for billing? When I ask them to remove our account from collections as a 1 time courtesy due to not having our correct address and email, they refused. We unfortunately will be obtaining our own attorney. Please DO NOT hire this company for management

Negative experience: I tried multiple times to log in & vote so that it would help with the quorum next week. I copied my account number as listed in email along with the voting code. Each time I try to enter & vote I receive message that last name on account doesn't match &/or the code is incorrect. I am sorry but this was impossible for me to continue.

Fantastic experience: Angela handled the problem promptly and effectively solving it the same day I made her aware of someone who parked a class 8 commercial vehicle in Highland Lakes - Awesome experience!!!

Fantastic experience: Betsy has been fantastic! She's been responsive, informative, and even put together a job aid to assist me with walking through a complicated web-design. Thank you Betsy!

Fantastic experience: I wanted to share if you ever have a question or need help with anything to contact Betsy Davenport. I have always been amazed at how quickly and professionally she has always responded back to me. With so many now living in the park I don't know now how she does it, thank you. Andy Delbianco

Fantastic experience: Sherry Hill is amazing to work with! Responsive, Accurate, Kind, Professional and Human! Thanks for all you do for our Community!