America's Rental Managers

Negative experience: I have always paid early. This month I posted the payment and was charged $100 in late fees because a utility bill hadn’t been posted when I posted my payment. To make matters worse, we spent four days in the coldest time of winter, without a working furnace. They made no attempt to get repair in a timely manner. We borrowed electric heaters to survive. My electric bill hit the roof. There was no attempt to subsidize us or offer a hotel at their expense. Similar thing happened when the water was shut off due to their error.

Fantastic experience: Lauren was prompt, professional & extremely helpful! Everyone we spoke to during our application & move in process was the best!

Fantastic experience: Very friendly staff that are super responsive!! I wish our fence was up already but other than that very happy we moved here! Beautiful homes! Just an update, fence was put up so quickly!! The crew that came was so friendly and got everything done so fast. The fence is beautiful and our dogs are super happy! We couldn’t be happier with this big move we made. Thank you for all of your help!!

Negative experience: **Proceed With Caution & Document Everything** I rented through America’s Rental Managers (formerly Alabama Rental Managers) for several years, and my experience became extremely stressful and disappointing toward the end of my lease. In my experience, ARM demonstrated concerning management practices, and the homeowner’s lack of consistent property maintenance contributed to ongoing repair issues that made the home increasingly difficult to live in. We dealt with ongoing leaking issues in the garage and downstairs den for nearly two years, and repairs left the downstairs area damaged and largely unusable for extended periods. At one point, the stairs leading downstairs were removed and not replaced for weeks until I repeatedly followed up. Management attempted to add an $1,800 HVAC compressor charge to my account even though heating and cooling were listed as property amenities. I was told the issue was caused by a dirty air filter, despite providing receipts showing filters were replaced regularly. During our tenancy, I did not observe any preventive maintenance performed on the outside AC unit, and the issue appeared to be related to equipment condition rather than tenant damage. When I raised concerns about having a newborn in the home without reliable heating or air, discussions remained focused on the charge rather than resolving the problem. When I decided to move, management, who seemed upset, informed us we needed to vacate within two weeks, which felt unreasonable given the circumstances. Even more concerning, an eviction was filed after we had already moved out and returned possession of the home. Fortunately, I maintained a detailed paper trail and was able to successfully challenge the eviction and resulting judgment. After we moved, I later learned that the next tenants also had to relocate within a year when the property went into foreclosure. Based on conversations within the neighborhood, they were reportedly asked to pay an additional month’s rent despite being required to relocate. My advice: DOCUMENT EVERYTHING... keep written communication (emails/letters), photos, videos, and detailed records throughout your tenancy, and carefully review all charges before renting through this company. **I will update to add photos

Fantastic experience: Great company to rent from. Very professional, efficient, and overall the experience for leasing was an easy process along with the great agents . I will be recommending this rental company to others.

Fantastic experience: This five star review is because of Maggie!!! She had exceptional customer service and helped us move forward quickly in renting a home (half a day)!!!! Blake was also great in showing us the home on short notice!!! Great great customer service! Jerome got us approved quickly and also had great customer service! The maintenance team responded quickly to fix some minor issues and did a great job! The only complaint I have is we had to clean the carpets and have a professional come in and do a deep clean with our own money. I’m guessing it’s because the house was on the market for a bit. My only suggestion would be If the house has been on the market to do another clean before new renters move in.

Fantastic experience: Great process of getting everything done from application to move in.Very supportive and made moving a good experience

Negative experience: Two stars is probably generous, though the rental agents themselves were polite. The rental criteria were not fully explained until after I paid the application fee. They rely only on the last three months of income and make no accommodations for seasonal workers—even with flawless credit, strong landlord references, verifiable income exceeding five times the rent, and documented savings covering more than 24 months of rent. That alone would have been tolerable. What was not acceptable was an employee who repeatedly left passive-aggressive voicemails and became belligerent when I pointed out that these terms were not clearly disclosed before I paid the fee. Her response was belligerent , and the evidence she provided, only reinforced my comment. She also kept referring to me as "unemployed" despite my repeatedly correcting her. After reading other reviews, it appears this behavior often surfaces after a lease is signed. I suppose I should be thankful it was revealed earlier. Edit, non of these locations have criteria that outline the specific reasons I was told my application was rejected. In fact I was informed I needed a “current month’s” proof of income until Maggie said that on FRI NOV 7 at 11:30 AM. I’m attaching the criteria Jerome provided me on FRI OCT 17 at 4:37 PM. I did not provide Maggie with the documentation she was requesting because as I explained in my original complaint, I’m a seasonal worker and did not have a current months proof of income.

Negative experience: ARM is the epitome of slumlords. Not only did they intentionally leave out the miscellaneous fees I needed to pay after the initial deposit, but they deducted from my security deposit the cancellation fee. I left this cheap new build and unsafe subdivision (Bermuda Lakes) a month prior to end of lease as the violations by others tenants went unresolved and treated as normal. After gunshots for weeks in a row, 4 wheelers ridden through my yard, threats, daily disturbing music, constant foot traffic, juveniles vandalising the properties, and trash, I was in constant fight or flight mode. I'VE NEVER LIVED IN A NEIGHBORHOOD WHERE I FELT UNSAFE FOR MY CHILDREN HENCE MY ABRUPT MOVE. There was an agreement to make incremental payments towards the cancellation fee. Later, I phoned them to make adjustments as we've had a lost in the family that interrupted my ability to oblige the initial agreement. Correct me if I'm wrong, but there is no where in the lease stating the cancellation fee would be deducted from the security deposit. I've had many issue with this company leading to this point. The reviews are posted for a reason. Beware. Update: I just got off the phone with Cindy from collections. She started the conversation being unnecessarily loud and belligerent as I'm seeking clarity of the cancellation fee and how it's considered unpaid rent. For anyone setting up payment plans, according Cindy they are null and void and neglected to tell me this beforehand. In response to your statement, you didn't honor the agreement made later after the initial agreement. Granted it was verbal, but my account wasn't updated for the new amount and dates. You knew within days of my relocation that I left the house in move-in ready condition, so you knew you'd have my security deposit to deduct from regardless.

Fantastic experience: Alabama Rental Managers is very helpful. They have consistently answered my texts and calls with many questions and viewing requests as I try to find the right home. This was one of the few rental companies that has actually reached out to me to follow up about my inquiries. Today, I talked with Jayda about a property I am interested in, and Jayda was so patient and clear.

Fantastic experience: Amazing experience! The leasing mangers are so welcoming and knowledgeable. We would recommend America's Rentals to anyone!

Fantastic experience: I gave them a five star rating even though I previously gave them a two star. They have gone above and beyond to fix all the issues I had complaints about. The only thing I have a problem with is the people who restored this property didn’t insulate it so it’s cold. Will try to get in the Solution this summer by getting some plastic put up before next winter. They have fixed everything I complained about which makes them stand out as an A-1 company in my humble opinion. Maybe they will try and insulate the house for me in the near future.

Negative experience: I rented a home from them and the entire experience was unprofessional and dishonest. I was in the hospital delivering my baby, and when I came home the power was shut off. It took them two weeks to fix it, leaving me with a newborn in the middle of winter and no livable home. My only options were to stay with family or pay a $500 deductible for a hotel through my insurance. I told them that wasn’t financially possible, and they still refused to help. Once the home was finally livable again, I had to fight for pro-rated rent and reimbursement for all the food I lost and I truly believe they wouldn’t have done anything if I hadn’t demanded it several times. Later, we started getting a sky-high power bill, a musty smell, and even a mushroom growing out of the baseboard. I had to send a certified letter just to get them to take action. Only after receiving it did they finally send someone out to install fans in the attic, patch a roof leak, and repair three air ducts that had split completely in half and were dumping hot/cold air into the crawl space. Again none of this would’ve happened without me resorting to formal written notice. When I moved out, I cleaned the home, cut the grass, and returned it in good condition. They still charged me $225 for “blowing the leaves.” I drove by the property nothing had been done. No leaves blown, no bushes trimmed, and the grass looked untouched. They charged me for a service that wasn’t done at all. They constantly shift the blame to the owner, but they are the property manager. They represent the owner, and they refuse to take accountability for anything. This was hands-down the most dishonest and unprofessional housing experience I’ve ever had. I’m sharing this review everywhere so other renters know exactly what they’re getting into.

Negative experience: There are so many things wrong with this company that I won’t dare waste my time writing this 500 word essay on them. Just please be aware that if you deal with them, it will be a headache.

Fantastic experience: When I place a service request, Rental managers was very efficient and quick to respond to my issues.

Fantastic experience: From the moment I reached out to inquire until I received my keys, the entire process was amazing! The staff was friendly, helpful, and always quick to answer my questions or provide updates along the way. I’ve been in my home for a couple of months now, and I absolutely love it! I don’t know many rental companies that offer new construction homes, which initially sold me, but the outstanding customer service has made the experience even better. I highly recommend them and definitely plan to renew my lease when the time comes!

Fantastic experience: I've in my place for over 3 years and I love it. America's Rental Managers are very professional.

Fantastic experience: I’m really enjoying my new house. Getting in touch with my leasing agent is very easy. Any questions I have, he is there to answer.

Positive experience: My mom and I and my son love our home.. We've been over here since my son started kindergarten. He's in the fourth grade now. Hopefully, we'll be here until he graduates.He loves Calera the only thing I can say about the neighborhood is.There is no playground or pool for the kids to play with in the communitie

Fantastic experience: My husband and I have enjoyed the past almost year of renting through you guys! When we need help with something they are always there to help us! We appreciate you guys so much!

Fantastic experience: I put in a work order for repairs. The work order was addressed quickly and efficiently. The repair man was pleasant and professional. Repairs were completed quickly and thoroughly. Couldn’t be more satisfied with the service.

Fantastic experience: Hi my experience we America rental managers have been amazing so far ! the process preventing was simple, quick & easy. I most definitely recommend them !

Fantastic experience: We rented our first house when it was Alabama Rentals Managers… now it’s America Rental Managers, that speaks volumes and I’m in my second rental in a totally different city. I have 2 friends also in their rentals. When life is lifing and you don’t have the energy to go through all the rental things , don’t worry , they do it all for you and make it a breeze… best company ever… hands down most amazing employees! Find your next rental with them…. U will not regret it at all! ~ARM TENENT (The White’s)

Fantastic experience: It was super safe and easy to rent a home! Places are very clean and well kept!

Fantastic experience: Good rental management company! Clean properties. Very responsive whenever we've needed them. We recommend!

Fantastic experience: I have been a renter with this company going on 2 years now. They're always prompt with any issues I have. I had a leak that caused floor damage it was fixed within the same week. They communicated with me throughout the full process. I couldn't have found a better company to rent from honestly.

Negative experience: TRASH!! Take your money elsewhere! They’ll charm you to get you in but once you’re in and put in your notice to leave HELL is what you’ll get. RUN Oh and they’ll enter illegally and remove your property before your move out date LAWSUIT .. mistake my butt.

Fantastic experience: 5/5 would recommend America’s Rental Managers. My husband and I have lived at our rental property for almost two months and our experience has been very positive. From initial inquiry to move-in day to ongoing communication regarding maintenance and general questions, ARM has been extremely responsive. Additionally, all ARM staff that we have interacted with have been professional and courteous. All fees were thoroughly explained up front and all questions were answered in detail. Maintenance issues have been responded to and handled in a timely manner. Overall, best renting experience I’ve ever had. I really appreciate that they have a local office where we can go into if there are any questions or issues that we need to address in-person. Also, really appreciate Miranda, the Director of Leasing Operations. A lot of my interactions have been with her and she always goes above and beyond to communicate and respond to any questions or issues I’ve had.

Fantastic experience: Joe and Blake are great to work with and reply to questions and emails very timely!

Negative experience: Getting in the door was straightforward, and the staff were initially friendly and accessible. However, after a month, I've found it extremely frustrating to contact someone by phone or receive timely responses. Several essential tasks that should have been completed before my move-in are still unresolved. The maintenance service is unacceptably slow, and there are numerous hidden fees that were not disclosed, including excessive charges just to pay rent. I cannot recommend America's Rental Managers based on my experience.e charges just to pay rent. I cannot recommend America's Rental Managers based on my experience.

Fantastic experience: I was very pleased with the company that came out to fix our fan that was out in our bathroom. They were so kind and helpful.

Fantastic experience: They were very attentive and friendly, and the house is in excellent condition. We were delighted with how they treated us.

Fantastic experience: I’ve had a great experience with American Rental Managers! The team is professional, responsive, and easy to work with. Any maintenance requests have been handled quickly, and communication is always clear. The move-in process was smooth, and the property was clean and well-maintained. I really appreciate how they make everything convenient for tenants. Highly recommend!

Negative experience: Upon move out we professionally cleaned the carpets( submitted the receipt as they requested), when we received our deposit they took an additional $345.00 out for carpet cleaning. Not to mention we paid for own pest control every month in addition to the additional fees they charge above and beyond rent.

Fantastic experience: This is one of the best rental companies around the process was easy. The customer service from Maggie and the entire crew in the office was excellent a 10 out of 10 five stars. The agent Pierce, who works for the company should be rated 10 stars Out of the company has been one of the best agents I ever talked to in my many years of Renting he showed me all the properties and schedule. The appointments went over everything in the properties that I looked at, and when it came down to me finally picking him and the rest of the staff for this company Made everything easy I highly recommend this company to anyone who’s renting a Property this has been one of the best companies out there.

Fantastic experience: ARM has been amazing so far, Pierce is a great person and he makes the move in process less daunting. Our house was well taken care of and the lawn was mowed when we moved in.

Negative experience: If I could give 0 stars I would. I have never dealt with a rental company as bad as America's rental managers in my life They do not care about their tenants and are very unprofessional when it comes to property maintenance. I be had times where I've gone without air for two weeks at a time (this has happened twice in 3 years), there is a electrical problem in the house I rent and I've made numerous calls and email regarding this issue just for it to be swept under the rug. This has now led up to a chard breaker box and left me without power for two days has cost me a deep freezer and refrigerator full of food, forced me to stay in a house with no air. I'm in heart failure and require a heart monitor, ICD and breathing machine which cannot be ran without power. If I could afford a moving company I would have moved a long time ago. Very unprofessional

Fantastic experience: They are professional! They don’t use call centers. There office is in Birmingham so they are close and have things handled very quick. I’m very pleased with them.

Positive experience: We have had a good experience with America's Rental Managers. Everything has gone pretty smoothly. We have had some maintenance issues with the rental but everything has been fixed in a timely manner.

Negative experience: Cathy engaged in a loud, confrontational argument, dominating the conversation as if there was an escalation, even though there wasn't. She was the only one yelling, and her replies didn't even relate to what I was saying. I also just discovered that they fraudulently set me up with a company regarding my security deposit while charging me for a full month’s deposit. Why was I charged for two full security deposits, each amounting to $1,995? They’re scammers and thieves. They rarely answer calls, and when they do, it's Cathy yelling. I'm considering reporting them to the BBB and HUD, as they have always helped me find a resolution. Update: per the review below her name maybe Cindy but either way the staff is HORRIBLE. Just read the recent reviews and make the worse mistake of your life if you wanna. They answer phones just fine when you are trying to move in but once you’re in, you’ll get the voicemail for the rest of your days.

Negative experience: DO NOT!!! And I mean DO NOT ever think about renting from this company. They are trying to get money out of me they can’t legally get. They say I’m in a lease when I’m not. They are TERRIBLE. Cindy Davis, the collections director. WOW… she seems to know EVERYTHING. Let’s hope they don’t give me my deposit back when I have paid every month on time. These people are insane. You would be much better off in a cardboard box than living in one of their places. Absolutely crazy how they try to get you over at the end. I rented from the a few years ago and they were amazing and didn’t have 1/2 of the bs they are trying to get from me in their lease. Fee for this and fee for that and fee for this. Now they are TERRIBLE. Report to the BBB as much as you can. They deserve a NEGATIVE ZERO

Fantastic experience: Such a fantastic and amazing experience! It was easy and quick move-in experience from the time we submitted the application! If anyone is looking for a business to go through I highly suggest using Americas Rental Managers (ARM)!

Negative experience: We looked at and agreed upon renting a home in Weaver, AL. We placed a non-refundable deposit on the home (which is fine). We set up a date to get keys on a Monday and signed the lease, electronically, the Friday prior. Upon reviewing the lease, we found that extra fees were added to the already high rental cost... $1,850 turned into almost $2,000 per month and this included extra fees that were explained as optional when the agent showed us the home.. The agent told us water was included then turned around and said the city would not allow.. This company has SEVERAL homes in the area and the agent should have known this..... We found out, when the lease arrived, that these extra fees are non-negotiable and MUST be added. Against a clock, we had to sign the lease.. The next day, our family had a crisis and we had to back out - less than 24 hours after electronic signature and more than 48 hours BEFORE keys were to be handed over.. we contacted the agent and told him only to find out we would still be on the hook for a 3 month rent break fee.. While I know a lease is a legally binding document, keys were NEVER touched therefore we should have lost our deposit and been able to walk away. Terrible customer service from trying to speak with the agent after the showing (he was less than polite) to trying to speak with the "Main Office" .. Would only recommend if you are prepared to spend at least $200 more than the quoted rent.

Fantastic experience: Excellent, smooth process with ARM. Randall, Maggie and Pierce were all excellent with their help and knowledge. Would recommend 100% to anyone. Quick responses with any questions as well. Just a great experience!

Negative experience: I DO NOT RECOMMEND ARMS AT ALL !!! Let’s begin when I initially applied with them I got approved for the house and then was told someone else had already been approved and put their deposit down first . They then opted to show me a different property which is where I am now and I accepted with a move in date of July 2024 on the date I was supposed to pay the remaining deposit I CALLED THEM and was told oh sorry we are pushing you back a month after I had already told my previous landlord I would be out by July which leaves me and my 2 small children in a frenzy . The fact that I had to call them to find out was insane to me . When I finally move in no professional clean up was done and the paint was still wet so if I used the broken a/c white paint droplets on the carpet a week into living there the a/c went completely out and we had to sleep in a house over 90 degrees for a couple of days because the first technician could not fix it the home has flooded MULTIPLE TIMES I have screenshots of every flood complaint they send the same guy AND HE DOES NOT FIX IT I was told not to use my dish washer in order to prevent floods in my kitchen my closet floods the tub has been cracked and painted over since I moved in AND YOU ARE NOT ALLOWED to even walk through house until your lease start date when you get your keys so some of these issues could have been pointed out beforehand but they don’t allow you to walk in a couple of months ago one of their leasing agents told me their system had been adding fees to customers accounts and they don’t know why and this is true I had to call and ask them why am I being twice for gas (mind you the realtor said the house is total electric but I have a gas bill) again, I have screenshots of all of this I’m currently waiting now for them to come fix the toilet in my bathroom and flooded closet PLEASE NEVER RENT FROM HERE imagine having allllll these problems and rent is supposed to 1650 WRONG after they charge their $60 fee a $10 fee (utites fee and resident package BS!) water $200 and gas fees for rent alone your looking at 2k at the first of month easy and guess what If your late it’s a $10 late fee for EACH charge per month lastly we used to pay our rent online for a $10 fee and even that has gone up I found out today NOT THROUGH THEM THOUGH

Fantastic experience: Staff has been extremely helpful through the application process, would recommend them to anyone looking to rent. The staff had been super nice and willing to work what best fits your schedule/needs.

Fantastic experience: Excellent service especially Lauren. We have properties in different states and this company is our favorite. Easy to work with honest and very easy to communicate

Fantastic experience: This has been a great experience with America’s Rental Managers. My family and I have been with them for a 2nd term. The staff is amazing Maggie,Chris,Greg,Shine and Blake and the ones I couldn’t name they are very professional and will help u all the way through the process. I wouldn’t recommend any other rental company.

Fantastic experience: I highly recommend America’s Rental Managers (ARM) for your Property Management needs in and around Birmingham. I am a remote property investor in a different state, and need to know that my properties are being taken care of and that I can rely on my PM. Additionally, as a real estate agent myself, I encounter and work with numerous PMs continually so I have seen what separates the good ones from the others. ARM is outstanding, and here’s why: Communication is crucial with a PM, and ARM communication has been top notch since Day 1. I interviewed several Property Managers in Birmingham before selecting one, and I was impressed thoroughly with the answers to my questions and the time spent by Lauren B with me. She then connected me with Blake M, who has been exceptional in communication during the process of securing a tenant- keeping me updated over the weeks in between my property purchase and when they had a tenant in place. Second, rent projections were accurate and not inflated in order to secure my business. Blake M gave me a projection of possible rents a month before I even entered into a contract to purchase a property. A tenant was just selected now- and the monthly rent is exactly within the range that Blake had provided to me more than 3 months before! Third, the fact they were working in my best interest was clear during this process. Just randomly because of our closing timeline, the walkthrough with the Builder was scheduled for the day after Christmas! I really needed ARM to be there, and Blake M never hesitated to do so, even though it was in the throes of the holidays. Further, he did so with a genuine sense of positivity, knowing that it was important to me, and that it was needed in order for a successful and timely close. Lastly, their Owner Portal is clear with information and easy to navigate. I look forward to continuing business with them in the future!

Negative experience: Our experience with Americas Rental Managers has been nothing short of TERRIBLE. Me and my partner moved into a home that had an active water leak at the time of move in. We received our 1st water bill and automatically knew something was not right. We called several times to Americas Rental Managers and never received a response. We then called Citizens water to see what was going on and right away they knew there was something wrong. They walked us thru the steps to see if there was actually a leak. We went to water meter and the meter was just spinning. We were told they would get someone out to see if the leak was on our side (homeowners) or on the water works side. We never knew there was a leak until we received our 1st water bill. We submitted a maintenance request January 2,2025. We then receive an email from Danny McMullen stating we needed to make sure all water was off inside of the home and that we had to wait to see what the water company says. January 7th the water company comes and sees there is a really bad pipe burst at the meter box. The burst happened on our side (homeowners). We then send another email on January 7th informing Danny “MAINTENANCE DIRECTOR” what was going on. January 8th comes and there was no responce so we sent another email. Finally Danny decides to respond and says it would be the end of the following week when someone could come out and fix the issue. January 17th comes and someone finally shows up and fixes the leak. Keep in mind we have had an active leak since November 19th (move in- per water company). You get your bill (2 months after services start). Danny promises we would be compensated for the original bill (we had already paid) and the new bill would be fixed. We have called/emailed. Called again - emailed (no one ever responds). So my partner goes down to the cooperate office where he is able to speak with Sheetal. Sheetal listens to what’s going on and spoke with the water company. The water company communicated to her that the company (Americas Rental Mangers) is responsible for the bill. They (Citizens water) does not do any kind of billing adjustments when there’s a water leak. A few weeks goes by and we receive our next bill for water- $212. We call again and the receptionist Lizzy (the name we were given) was absolutely RUDEEE. She tells us that there is no one we can talk to and that we are responsible for the bill. My partner then says to “Lizzy” We are renting. This was an issue when we signed the lease. This should have been checked out way before we even moved in. We don’t own this home. Why are we responsible? Lizzy then hangs up. My partner goes back to the cooperate office and talks to Sheetal. Sheetal says that she can only do so much (which we understand) and that she would get Danny to fix it. A few days go by we email for an update. Still not able to reach ANYONE! Danny the maintenance director is the biggest joke! He never responds. Emails calls text voicemails NOTHING! Anything to do with maintenance sucks!! We love this home! We want to stay in this home. Yet the troubles are not worth it. At this point we just want to break the lease and move on. Where do we go from here?

Fantastic experience: I have had the pleasure of renting from ARMS over the last year. Communication is key and I appreciate that ARMS communicates with the tenants. Maggie is wonderful and helped me through the process of renting another home from ARMS. I am extremely happy and cannot say Thank You enough to the fantastic team at ARMS!!

Negative experience: When we moved in the toilet didn’t work, they sent three different people. The first one didn’t speak English really good and he used our tools and the second one used our tools also. They were not even plumbers, they were handy men and they used our tools which we had personally tried ourself. They finally sent a licensed plumber 17 days after we got moved in and fixed the hallway toilet. We had one toilet that everyone used in the morning and through the night . It made us late for work sometimes and DANNY the supervisor over maintence refused to prorate my rent but he told me if it was a water heater he would prorate but not a toilet something that is advertised for the rent . Rent is for two working bathrooms not one.

Negative experience: Do not rent with this property! We started a lease with them in May of 2024 and advised them that we were having to relocate due to military orders for a compassionate assignment only to be told that they would process the order the date we provided the letter which was Jan16, 2025 come February we received prorated rent only to find out we are being charged until end of March 2025. Keep in mind we are leaving Feb 16, 2025. So why are we still getting charged? We rented a unit that came across mold and we were charged a fee of 200 to have someone come look at it as if we caused it. Honestly don’t ever rent with them. We are very reasonable people and have never treated ppl ugly or wrong but they think just because my spouse is enlisted that we are their cash cow I don’t think so.

Negative experience: America’s rental managers are the worst company I’ve ever rented from. We treated the property like our own and we were never late on rent. We received our security deposit back and they took out $287.50 for cleaning, but we got the property professionally cleaned before moving out. They never told us what we were paying for cleaning. Pictures below in comments. They originally did not want us to move out. When we submitted our move out letter, they asked us over five times would we stay if they decreased rent. We didn’t receive the security deposit back until after over 60 days of waiting. They weren’t nice at all at move out. It’s very unfortunate to deal with scam artist like these people I don’t recommend renting from them. I have messages and pictures of everything. They also refuse to talk to you over the phone and only right back-and-forth with you through email and text messages. Everybody in the neighborhood had these problems and warned us about the company. As of right now there are 4 vacant houses in the neighborhood that hasn’t been rented out. We made sure to post videos and messages on our neighborhood site so the next renters wouldn’t go through the scam as we did.

Fantastic experience: Arm’s assisted with my maintenance request I’m a timely fashion and replaced my appliance that was no longer functioning. Management also kept open communication. Would highly recommend!

Fantastic experience: We were in a rough spot and ARM got us moved in quickly. Everyone was friendly, explained everything well, and everything has been a smooth ride. We had to have 1 thing fixed and they were on it within a day! Can't say enough good things about them.

Fantastic experience: In a stressful time this whole company from top to bottom, everyone we spoke to was helpful. They were all very personable and kind. Made the move and everything a lot smoother.

Fantastic experience: Great experience. Had a leaky sink, put in a maintenance request and got almost immediate response. Contracted plumber was very nice and respectful and handled the issue quickly.

Fantastic experience: Love my property! ARM rents is a great company, the process was smooth and hassle free. Everything was done in a timely manner. Definitely recommend, I’m here to stay.

Negative experience: I’d give them zero stars if I could. They are greedy and will steal your deposit. They also try to charge you for every little thing that they can. I will never rent through this company again. Also, forget trying to get in touch with anyone in the office. After calls, texts, and emails, we rarely heard from anyone. They waited until 24 hours before our lease renewal was up to see if we wanted to renew and then said rent would be $400 more a month. Thankfully we found somewhere else to rent and the company is 10x better.

Fantastic experience: After a year in my newly built rental home, I’ve noted some pros and cons. Cons: $99 lease renewal fee. Walls are easily damaged when wiped No backyard fencing. Pros: Piñata App: This rewards platform for renters has been beneficial, allowing me to earn points for timely rent payments, which I can redeem for various items. Credit Reporting: Through Piñata’s credit-building feature, my on-time rent payments are reported to major credit bureaus, positively impacting my credit score. Maintenance: The team responds promptly to any issues. Overall, despite minor drawbacks, my experience here has been excellent.

Fantastic experience: This moving process was very seamless. Everything was very smooth. The app is good for paying the rent and deposit. The app for how the house looks is great way to document anything that is wrong. I even did a maintenance request and it was fast and through. The process for moving utilities was very nice. A one shop stop place.

Fantastic experience: I love renting from American’s Rental. I haven’t had any problems or issues with them. Any time there’s any problem with the house, they get it resolved or repaired right away. I recommend anyone that needs a house to rent, contact American’s Rental.

Negative experience: Received notice at 4:12pm today (Tuesday) that an appraiser would be coming by at 1030am on Thursday to inspect the house. I work from home and have two dogs. I politely asked if the appointment could be moved to Friday, as I am in meetings all day Thursday. I was told no, this is the time the appraiser gave, and his schedule is tight. Excuse me? I re-read my lease and the notice given is no less than 48 hours. I reminded them of this, and was told the email was my notice. And, that this was for the owner. Well I didn’t think it was for the heck of it. And no where in my lease does it say the owners rights trump mine. My neighbors (same owner) also received notice. The husband works nights and is asleep during this time. They were also told, it would have to be this time. Poor communication, and seemingly not wanting to make the owner unhappy, but ok to make the tenant unhappy or inconvenienced.

Negative experience: Edit: Instead of replying to numerous attempts to contact anyone in their organization to resolve our dispute, ARM has decided to reply to this review instead, and have interestingly proven my point about the bloated nature of their company, as they were under the impression someone had gotten back to us already before posting. ARM claims in their reply that it was explained to us that the reasoning for the maintenance. I have the emails that show clearly where ARM dodged each question asked, that I will gladly share. All of the information provided in their reply is new (including how an unused tub was clogged with hair). Ultimately, all of our concerns could have easily and professionally addressed, but ARM chose evasiveness rather than proper service. America's Rental Managers is a greedy and dishonest company that does not deserve your business. Original: America's Rental Managers (ARM) lacks a distinct sense of professionalism and customer service. It is abundantly clear that ARM does not value its tenants or providing adequate service to them. They are there to serve the property owner and they make no attempts to even pretend otherwise. There is no resident contact, no directory, or anything that resembles as such to provide residents any point in order to voice concerns. For example, when trying to sign the lease, we were in contact with no less than five people, an agent, a person who seems to only have the responsibility of sending us the lease, a person over the credit check, a person over the application, and something called a utility concierge. None of these people were easily accessible and it took days for us to get our lease, after multiple attempts to check on the status. Now, as we attempt to reconcile a charge against our security deposit, ARM's poor customer service continues. As they have readily defended in their responses to other reviews, they will wait until the 60th day, as they are legally allowed, to asses hundreds of dollars to your account for move-out. It is poor customer service, and quite frankly, lazy and inconsiderate for ARM to consistently wait until the 60th day to send a deposition, simply because they can. But it serves as a great example of the attitude with which the company operates. ARM has charged us $361.78, $211.78 for cleaning and $150 for labor for unclogging the hall bathroom tub and replugging in the garage wire sensors. ARM determined that, what they themselves have described as , "light" cleaning was worthy of bringing in a cleaning service that cost them $185. Then, of course, they charged us this at a 15% upcharge. The cost of business, they'll surely claim, but in my opinion, it serves only to cultive a company image of greed. Further, ARM has failed to justify why "light" cleaning was worthy of bringing in a cleaning company, despite having been asked multiple times to provide this reasoning. $211.78 for what the company themselves have called "light" cleaning is obscene and shows a disregard for any value towards their customers. ARM has also failed to provide requested evidence that demonstrates how the garage sensors needing to be rewired or the hall tub needing to be unclogged was our fault. The garage door was working on our move-out and ARM has provided no evidence to justify their determination that it was our negligence that caused the damage. An assumption is not sufficient evidence, though it would seem ARM disagrees. With the hall bathtub, it was never used for our entire time at the house. ARM has not provided reasoning for why the hall tub needed to be unclogged. In fact, when asked why it needed to be unclogged they replied with only the sentence, "it was clogged". This is incredibly unprofessional. ARM is a company with a clear pattern of behavior, poor customer service, complacency, and misleading practices in the further search of confusing tenants to ensure their questionable business practices go unnoticed. Though I'm sure they'll claim that I am in fact in the wrong, and they have followed their procedures perfectly.

Fantastic experience: My most recent maintenance experience with ARM was Awesome! There was an issue with the garage that caused the garage door to not open with the garage remote. I contacted ARM and got a response back immediately. Very shortly, "within a couple of minutes" after that I had an appointment scheduled with a service provider. I can honestly say that I never had a bad experience with ARM all have been great thus far, they always respond quickly and always get me taken care of. Thank you! ARM for taken such great care of me! You Guys Rock!

Negative experience: The worst place to rent from ! They fix things when they feel like it don’t care about the people in the house doing without until they decide to fix things . And keep your deposit the whole 60 days even though they demand the deposit from you day one .and they even charge you to clean after you pay to have carpets cleaned and corn the house spotless when you leave! Better off not paying last months rent or paying to have carpets cleaned and just move out ! Terrible rental company!

Fantastic experience: ARM was so respectful and professional throughout my entire move in. I definitely would recommend ARM to family and friends. Mr. Perry was amazing. My kids absolutely love our home

Negative experience: Worst rental company in Birmingham. I wouldn’t advise anyone use this company. They are very unprofessional and lack communication skills. When we originally moved in the refrigerator did not have any shelves. We were told that the shelves were ordered but on back order. A year later, we still haven’t received the shelves. We received a HOA fine, but was never made aware of any violations until the fine was charged. I asked for proof that we received a notice to manicure our lawn they was not able to provide me with any proof. Amongst many other issues, I have recent experienced an issue with a payment. I pay my rent on time every month never had a “user error “. This particular month, the payment debited my account but does not show posted on the AMF’s end. I called and spoke with Cindy and it was the worst experience I’ve ever encountered with any professional. She undermined, spoke over me, and basically accused me of being untruthful. I told her I paid through Apple Pay and she didn’t even know it was even an option. I told her the payment debit my account the told me my billing address was incorrect. I told her she said it sounds like the billing address is wrong. I shared the I checked and confirm all the information and it is correct. She then told me, it can’t be correct.

Fantastic experience: Repairman from George's was promp and efficient. He explained everything that he did. He showed me how to remove the ice bucket and detected that the relay switch was short circuited due to recent power outages. He reset the switch. He was courteous and friendly.

Fantastic experience: America's Rental Managers is a great company to rent from, upon my move, the house was clean with new appliances, I have already recommended my friends and family. I give them a 5 star.

Positive experience: We briefly rented from ARM while making a cross country move and looking for a home to purchase. They were GREAT at getting us moved in and accommodating inspections/lease signing. Basically all the parts of getting you locked into a lease. But, once you’re stuck, it’s crickets if you need anything. Definitely don’t try calling the office you won’t get anyone. However, the existing maintenance system on their user website was great the one time we had to use it. We noticed a water leak at move in and they were out to fix it surprisingly quickly. Regarding their “management” of the property. They moved us into a home with lots of existing damage (that we documented). A door that a dog had chewed on, absolutely destroyed downstairs laminate, giant water damage spots on the ceiling, a broken closet door in the bedroom, a few damaged sets of blinds. Probably the most annoying issue was the yard full of weeds in a neighborhood with a heinous HOA that immediately began issuing us warnings and citations if we didn’t rectify the weed situation despite the fact that we paid a lawn company to mow biweekly! They wanted us to remove the CLOVER! Of course the weeds were there upon move in because they don’t actually maintain their properties by fixing the interior or keeping the lawns to hoa expectations. I mean, as a home owner, if they were my property managers I would be enraged at the state that home was in. We documented all these issues in photos because we expected the company to be predatory and profit driven, but wouldn’t you know we were charged for the closet door repair upon move out. They also charged us for some random cleaning…comical since we used their recommended cleaning services and supplied receipts. Basically it’s a company focused on generating a profit just like other property management companies in the area. Go in with that in mind, document every tiny thing you see during your walk through, watch out for homes located within ridiculous HOAs and you will be fine. If you are a property owner looking to hire a property manager…maybe look elsewhere. That house was in need of some TLC.

Negative experience: Hard to avoid this company around Birmingham, AL, but I'd strongly recommend looking elsewhere before renting from them. The service is terrible, overly corporate to the point of feeling like you're speaking to a robot when it comes to any sort of communication -- you'll always be referred to things "as per the lease" without any actual concern or acknowledgement of your concerns... Which is legal, I get it... But dangit these folks are terrible at treating tenants as valued customers (which we are, without paying rent... you guys would have nothing to manage). Also the Rhino bond policy instead of a regular security deposit is an outright scam, and not legal in many states other than Georgia. You pay yearly, possibly a hefty amount -- and when you move out any wear and tear and other damages are billed to Rhino, which they cover to ARM, but then you're left to reimburse that FULL amount back to Rhino. It's predatory, and defeats the entire purpose as it's marketed (which is very vague and purposely full of misleading information). I'd steer clear and find somewhere else to rent from. They'll happily take your money (paid over $50k in rent over a 2 year period) but good luck getting much from them other than the keys to the place. ** Edit after response from ARM: They're great communicators when it comes to review replies as you'll see if you read any of the other low-ratings. At the time of our lease signing the Rhino was presented as THE only option, not AN option. Misleading, by nature -- not by mistake. I did not need a Rhino bond but was presented it at the default way they handled leasing a home. I'd have much rather paid a full security deposit, than to pay Rhino a lump sum over 2 years -- to have that money vanish into thin air. The way these people conduct business is very slick when it comes to the marketing and sales process, but very poor afterwards. You'll see that repeated across countless reviews and aligns 100% with my experience with them as well.

Negative experience: Had a great experience renting here but communication has been ignored about clarification of security deposit procedures and process. Of course when it’s time to move in they want your security deposit asap but it takes up to 2 months after FINAL INSPECTION (in which the lady I spoke with initially said doesn’t determine the deposit you get back for whatever reason ) for them to give it back. Make it make sense please. I’m sure some way somehow they haven’t gotten the communication and it will be figured out after this post but it shouldn’t have to come to this in the first place. I’m not upset about you guys holding the deposit for over a month because the LAW said you could do that even though im sure it doesn’t take that long but I know nothing because you haven’t responded. It’s the lack of integrity, responsibility, and this self righteous act like everything that these people are saying is incorrect and inaccurate and ARM does no wrongdoing. Which in fact is a lie because no business is perfect and neither are your employees who are humans that can make mistakes. The act that you’ve shown in prior replies to tenants with issues that scares me into needing to know more information about this RETURN OF SECURITY DEPOSIT process. How does the final inspection not determine the amount of the return? Why is the amount determined after “cleaners” and whoever else are allowed to come in? How and why is my deposit not returned or received a “list of charges” when new tenants are already in the house? Because this is what I was told INITIALLY when I was able to get ahold of someone. Now that I’m asking questions NO RESPONSE. Hopefully you will take the time to look through your correspondence and respond. I will update review if and when everything is clarified to me. Thank you

Negative experience: This has been the WORST rental company I have ever dealt with in my 15 years of renting. They charge extra fees (that they hide). You can never get any maintenance fixes done in a timely manner. You are always met with some sort of attitude, for example the way they respond to these comments… The manager Mindy.. I don’t even have words, if you have to work with her good luck! I cannot wait till my lease is up and I can truly give this company the bird. Watch your back with them.

Negative experience: These people are the worst in business! I am in $1600/month house and every time something goes wrong, it always takes them days to return your calls, then they try cheap repairs several times before they decide to actually fix the problem! Our bedroom was flooded with toilet and shower sewage for days 3 TIMES before the “Director” Mcmullin decided to calls back just to send someone the next day to plung! Before they decided they need to replace the main line! July4th AC went out on a family of a Navy veteran, instead of taking care of it sooner, they left us living in hotels with no answers, no follow through, not a single call from their “Management”, no offering to pay hotel expenses, NOTHING! It is not July 23rd and we are still in hotels and no repairs being done! AND still asking us to pay full rent for July that we lived in hotels! These people have no values, unamerican and will never ever get even close to doing business with them. I’d rather live in a tent than live in one of their properties. Any news reporters or social media reporters would like to shed a light and inform everyone about these people email me and I’ll show you every conversation, chat log, texts, pictures .

Fantastic experience: The experience was actually the easiest I've experienced. Every question I had was answered swiftly. The approval process took 48 hours and I retrieved my keys a day later. It was quick and really easy. They have apps to complete the move-in inspection and an app to easily pay, see my lease, and complete any maintenance request. Thanks ARM for a great experience!

Negative experience: ARM is horrible they recently rented out a home with holes a broken a refrigerator terrible smelling carpet multiple holes and cosmetic issues that they said would remain and it’s not there problem to fix. They made send a security deposit and I still didn’t get a tour of this home. This isn't even the home I originally wanted after getting approved for the home I wanted that would need a security deposit on the 28th of June wouldn’t be ready until a month later at the end of July.

Fantastic experience: I had a fantastic experience renting with ARM America's location managers in Calera. Their service was exceptional, making the entire rental process smooth and hassle-free. I was so impressed that I recommended that Nayara and Odilon Barbosa da Silva Junior move to the same street. They have since moved in and are loving their new home and the friendly agents at ARM. We highly recommend ARM!

Fantastic experience: The rental company has repaired or completed all items requested quickly. We are very pleased with the technicians that complete the items. They are very polite and knowledgable. Did a great job on the front door!!

Negative experience: Absolute worst place to rent from. The most greedy organization I’ve ever came in contact with. Raising the rent $100 this year, probably do it next year. On top of your rent you’ll notice a bunch of extra fees so go ahead and include another $100 on your rent you agreed on. I cut my grass and left for vacation for a week, the day I get back I get a email saying I have a yard violation from the grass. If I don’t cut it today they’ll charge me to have someone cut it and “15% for having to send someone”. If you have any questions don’t call them for answers because the lady will transfer you to someone who has never answered the phone one time. AC stopped working so we called for maintenance to come out and they told us to wait to hear back in 20 minutes. After 4 20 minute periods of calling and them telling us to wait another 20 minutes we gave up. Greedy doesn’t do a justice to these people. DO NOT RENT FROM AMERICA’S RENTAL MANAGERS

Fantastic experience: Doing business and renting through American rental managers has been one of the best decisions I have ever made. They were quick, efficient and the communication out of this world. One little issue arise, and they took care of it immediately and without hesitation. The houses that you will rent from American rental managers are in amazing condition and honestly it feels like my home sweet home. I write them five stars because that is the service that they provided and the condition of their homes are my dream come true.

Positive experience: Move in experience was a breeze special thanks to Patrick, Merinda, Robbe and Jerome. I have to be honest there were a lot of major and minor repairs that should’ve been taken care of before my move in. I have had maintenance requests that were handled within 48 hours or less. Overall I’m very pleased with my rental home I absolutely love the neighborhood and America’s Rental Staff everyone is always so friendly, professional and willing to help resolve any issues that I have had.

Positive experience: Great once you get to the right person. I was not very satisfied with most aspects of our interactions but once I was able to get to the Quality Assurance officer, Mindy, all the issues were addressed promptly and professionally. This turned a bad review into a BETTER one.

Positive experience: I started renting in 2021 when the company was Alabama Rental Managers and I had no problems. Since they have been taken over by America's Rental Managers, I have been very frustrated with extra fees, rent raises, poorly managed maintenance requests, renter insurance verification process changes, and now I have received my first yard violation in 3 years. We cut grass every other weekend. The attached picture is of my yard 1 week before I got an overgrown grass notice. My grass stays cut and I keep my flowerbeds as nice as possible. I may not go to extremes but it NEVER looks unkept. When a property management company nitpicks like this, it shows that they are after your money because each of these goes into your file and is looked over when you go to move out and can impact you getting back your deposit. I am not pleased with America's Rental Managers.

Fantastic experience: I have recently moved into a townhouse with America's Rental Managers. The move-in process was smooth. I have had to request maintenance, and they responded quickly to my request. I would definitely refer others to rent from America's Rental Managers. Thank you for all you do! :)

Fantastic experience: I have been with America's Rental Managers for awhile now and overall the experience has been good. The website is easy to navigate. I haven't had many issues with repairs but when I do the maintenance team always responds in a timely manner and my issues have always been resolved. The staff is friendly especially Dianne. She responds to emails and phone calls promptly.

Fantastic experience: Renting with ARM has been nothing but wonderful! My husband and I were looking for a place to move and when one option fell through, ARM guided us through every step of the way to find something better! They helped us find a beautiful new construction home in a safe neighborhood that will be perfect for starting a family. We could not be more excited to be with ARM, it's a true blessing that we found them!

Negative experience: Renting process was smooth and easy and the personnel were accommodating and helpful. The house was good and everything looked good. They have some unnecessary extra services they charge you $15 a month and paying your rent also cost you a couple of bucks if you use their app.Although this is not a lot of money, it is annoying. You also have to sign a zillion page long contract and almost all of the clauses protect them. You want the house and sign it anyway. What else can you do? The real issues start when you are getting out. They will do anything to chip away at your deposit. This is probably the same with most of the real estate agencies. My first problem with them was a high water bill which happened when the house was vacant before I rented it. Their billing person suggested that I place a maintenance request for a water leak so they can use it to make a claim to the city's water company to lower the bill. I placed the request and they sent a plumber. The plumber spent less than 10 minutes inspecting the house and could not find any leak. The company later on charged me for the plumber's fee which was around $200. I do not remember the exact amount. This maintenance request was not my idea, this came from them. I was just stupid enough to listen to them and do what they asked me to do. I communicated my disagreement with this but they send me from one department to another and never gave me an answer. I was never in their office and do not know how many people work there but they will bounce you around until you get tired and quit. Then I had to move out before my contract expired. For this, I paid 3 months of rent as a penalty. So, they took $5085. And they rented the house within two weeks. This three-month penalty clause is to protect the landlord and I understand it especially when the house stays vacant for a long time. It was not the case for me and I expect them to man up and accept that they did not accrue any loss (at least not worth of three months rent) and pay me back some of that money. This clause is to protect them from any loss not use it to charge their client. I wish state has some regulations against this kind of rules. When I was moving out they gave me a list of things I had to do. I went through the list and did everything they asked me to do including having the carpet cleaned by professionals. The gentleman who inspected the house told me that this was one of the best-maintained houses he ever inspected. Guess what? They want another $195 as a cleaning fee and to replace a microwave bulb and some other bulbs. I may have used the microwaves at most 10 times and a microwave bulb is not my responsibility. $195 will not kill me. I will pay it because I do not want to hire a lawyer for this. But people taking advantage of poor people like me for their profit makes me angry. Not that the people working here get this money. Some rich boss of theirs taking my money and probably spending it on a fancy dinner or something while I struggle to make ends meet.

Negative experience: WORST RENTAL COMPANY EVER! They will take your deposit off any little thing they can find. They will also falsify things to make it seem as if you left the house in a bad shape when moving out. Good thing I recorded a video of the house upon moving out. I did an “appeal” in December of 2023 to get my security deposit back, and of course I still haven’t got a reply (3 months later). This company is super unprofessional and is terrible at communicating with tenants. It is such a hard time talking to anyone who works here. I have never had such a terrible experience with a rental company. Here is my appeal letter. It also explains the terrible conditions of the house upon move in and some of the everlasting issues that either never or took forever to get fixed. To whom it may concern, My name is Cydney Thomas, I am reaching out in regards to the security deposit statement that I received. The address of the property we rented was 5714 Cheshire Cove Circle McCalla AL 35111. I am astounded to see that America's Rental Managers are trying to completely deduct my security deposit AND charge me for the most miniscule things they could find in the house. As of note, the house was NOT move-in ready on our move in day as it should have been. The way we received this house was truly unacceptable. I can make a list of things that were not done, that should have been done. Also, once moving in I filled out a very thorough, in depth, house inspection. Once the inspection was reviewed by the company, many things that were listed remained unaddressed. I even reached out NUMEROUS times to the company to try to get things fixed and it was a COMPLETE run around. Most of the times I was sent to voicemail, never received calls back, even emailed the company and still never got a response. As of note, it took almost 4 months for us to get the interior of the house painted where there were kid drawings and scribbles all along the walls. We literally were begging the company to get the walls painted because it's unimaginably embarrassing to see that type of thing on a house we just had moved into and have no kids. The grass was so high we could not even walk into our backyard, and NOT ON TIME did ARM send someone to properly do lawn care how it should have been done prior to us moving in. Even after we asked several times, nothing was done. The carpets were NOT CLEANED. Not even vacuumed. We moved in and noticed hair clips, beads and rubber bands in the carpet upstairs. This is just A FEW of the many things listed in our inspection that required attention and did not receive priority attention from ARM. If you scrutinize the move in inspection and COMPARE it to the move out inspection, you will clearly see that we left the house in a WAY BETTER condition than what we received it in. I also took a video and photos of the condition the house was in on move out day for this very reason. In addition to the house issues, I highly felt racially profiled and discriminated against my whole time leasing with ARM. My issues were not addressed with a sense of urgency and we were always put on a back burner. I feel if my issues were coming from someone with another ethnicity, I would have been responded to and reached out to about my problems. That is not fair, and I also am deeply considering writing an in-depth review on google and other sites about my dissatisfaction with ARM so that others will be aware of the disarray that comes with leasing with the company. I feel that it is very devious of ARM to give us even further trouble by taking our entire security deposit with an amount due, being that we have had a VERY unsatisfying experience leasing with them. The charges that are listed on the security deposit statement are false and do not exist. There was no trash left. The house was painted not long before moving out. The carpets were cleaned and surfaces were wiped down. Truthfully, I expect my FULL refund back and to speak with someone in management thereafter.

Positive experience: Great until they have your money, no support after the fact whatsoever. Performed a proper roommate release and my account access was removed before I could even download the signed document. (which was also before my move out date of 3/1) I called to ask about the security deposit and getting the signed roommate release document and was told we had to work it out amongst ourselves, then the agent hung up on me without supplying the signed roommate release document he said he'd supply to me. It seemed like he took offense when I suggested they review their security deposit policy regarding roommate releases. I've rented in the Birmingham area for 5 years and finally purchased my own home. To anyone reading up on rental companies, buy a home if possible. Rates are coming down and the market has cooled substantially in many areas of the Bham metro. My payment is lower on my recent purchase for a bigger place in a nicer area vs the recent rental situation. You won't regret it!

Negative experience: This company where do I start, In December I put a 500 deposit on a property to hold here it is February. They kept giving me the run around that the apartment had issue, I didn't see any issues wen I did a walk thru, to top that off they stop answering my calls, like I am wrong to have updates. This the kicker I saw that the apartment building was up for sale, so I'm thinking they was holding me back for the sale. I had to pay 3 months storage, 3 months to live with other people, and my time, now they only want to give me my deposit back now.

Fantastic experience: When me and my husband got married he added me to the lease and it was a very easy, smooth and quick process. We just had our yearly inspection and it was so convenient and easy as well. I would recommend this company to anyone. Contact them today for your rental needs!

Fantastic experience: America’s Rental Managers have been amazing throughout my whole process of finding a place, getting approved and finally getting moved in. Dalton was my agent and he has been so helpful. He is friendly, responsive and very helpful! I’m so thankful for such a smooth move! I highly recommend Americas Rental Manager!!!

Positive experience: To date (1-24-24) the rental experience has been pretty good. We did have some early minor hiccups but ARM has been good to resolve them in a timely manner. We still have one newer outstanding maint request but with the weather circumstances the delay was expected. We hope this issue gets resolved this week or next. The property we are renting is in good shape and a newer built home. I like the ease of use of the ARM site. The pre-punch check off move-in website was pretty easy to use and we only had a few minor issues with that. If the remaining 12 months go as well as this first month, I would recommend ARM.

Fantastic experience: American Rental Management has always been phenomenal! We started renting in April of 2023 and have had zero complaints. Any maintenance request or questions are resolved promptly. The app is always up to date and easy to navigate. I will only rent through ARM!

Negative experience: I would never rent from this company again. Getting maintenance to come is a struggle and the people in the office do not want to be bothered.. After I moved out, I had the house in move in ready condition, yet they still took money out of my deposit they should not have. In attempting to discuss this with them, they just ignored me. I even sent a certified letter and still no response. I am taking this to small claims court.

Fantastic experience: America’s Rental Management has made this new home transition so smooth. Dalton always made time as an agent to show up and ask all of my questions. As well Randall was the perfect example of excellent customer service. This company will do their absolute best to make your moving experience a great success!!! Thanks ARM’s!

Negative experience: BE CAREFUL AT MOVE OUT!!! They will charge you a ridiculous amount of money at move out ($216 in parts and labor to replace some lightbulb). Then when you try to contact anyone about charges or ask for pictures of supposed damages or missing hardware (that you have photos proving those thing were missing or already broken from move in) no one will respond. Take pictures of EVERYTHING or else they will screw you out of your security deposit. Response to company: as we mentioned in our multiple emails, we have photo proof from our move in inspection of the broken blinds. We were also never informed that there were suppose to be two garage door openers as it was a single car garage. I have also asked multiple times for information on the towel ring as we did not alter or otherwise damage a towel ring while living there.

Fantastic experience: I have rented 2 different properties from ARM since 2020. The experience has been pleasant, and all of the ARM staff have been very helpful if an issue ever arises, being quick to work with the homeowner to resolve any issues. When anyone moves to Birmingham and mentions looking for a place to live, I always recommend checking out what ARM has vacant.