Main Street Renewal - Birmingham

Fantastic experience: Courtney Owens is very professional. He takes his time to explain a situation and presents all options. He makes sure the his work is quality and checks to make sure that my husband and I are satisfied with the work and the solution. We couldn't have gotten a more professional, kind and diligent person. 06/2024 Had an issue with a ceiling fan. It took the company a month to get this fixed. They scheduled and rescheduled me to the point of frustration. The one good thing out of the experience was Karl. He was very polite, patient, and professional. He understood my frustration and did everything he could to get the job promptly scheduled and completed. His professionalism was outstanding.

Fantastic experience: Cortez is so friendly and helpful! Very efficient and knows his stuff. Truly such a great maintenance man!

Negative experience: In our lease agreement it states we make monthly payment for water bill then Main Street pays water company. They did not pay one month and my water got shut off. I had to pay out of pocket to have water turned back on. When I called Main Street to collect reimbursement they said they don’t reimburse those types of “concessions.” Rent some where else, I can’t wait to go to court for this.

Fantastic experience: Cortez was so nice and pleasant. He answered all my questions. He was calm and if he didn’t know the answer he called and got clarification. Thanks so much.

Fantastic experience: GREAT CUSTOMER SERVICE, Courtney Is A Great Guy

Fantastic experience: Courtney came out this morning to fix an issue I had a work order in for. He helped out with another issue that I had another work order in for. He is very helpful and nice. Every time he comes out for a work order he gets the job done. Very professional and polite.

Fantastic experience: Courtney is always friendly and fast when it comes to maintenance. Fixes any issues in a timely manner.

Fantastic experience: Courtney the Mainstreet Technician always gets the job done quick and easy probably the best one working in Birmingham area I appreciate his work.

Fantastic experience: Courtney was amazing! He was super helpful and friendly!

Fantastic experience: Courtney Was Very Professional , Very Communicative , He Told me everything he was doing and showed me it was Complete after it was done . he was super fast and I appreciate his time and effort Amazing Worker!

Fantastic experience: Courtney was so professional and patient and even helped with other things I needed in the home. If any problems arise I would always want him to be the problem solver.

Fantastic experience: Jillian and the team at MainStreet Renewal really made getting our perfect place VERY easy!

Fantastic experience: Courtney is amazing. He does the job in the most professional way possible. This company is lucky to have him

Fantastic experience: Courtney was incredibly courteous and efficient. Give that man a raise.

Negative experience: Update : January 7, 2026 6 months here, just about as many issues. We discovered a water leak in our Master bathroom last night. This bathroom shares the wall with the Master bedroom. The bedroom wall is wet and warm to the touch. The floor is soaked with water. It was too late to call, so we filed a report and called this morning, at 8 a.m., but husband followed up by 1 p.m., after hearing nothing. He spoke to a supervisor and she assured us that the situation was considered urgent and would be handled. I sent an email around the same time. As usual, we've received no call backs or emails, as of 6:00 p.m. I took a video, but unfortunately cannot post it here. I'll share a couple of pics in hopes, that someone will care enough to reach out. We are at our wits end. AND the septic tank is still not completely fixed. Update: November 25, 2025 No reply via email, I've now sent 2 as requeated below. Our yard has been destroyed since Thursday, by a company hired my Mainstreet to fix our septic issues. It is now Tuesday, 2 days before Thanksgiving, when we have family coming over, and still no resolution, while apparently the septic company is waiting on a response from Mainstreet. We had to call to have them come back and put up caution tape. There was just this gaping hole, with no warning for others. We can't go off our back porch, allow our dogs outside, or use the side yard at all. The blows keep coming. Yet, were still expected to pay $1700 a month!! Update: As of Novemeber 11, 2025, and messaging the below provided email, I've had no reply back. Update as of November 7, 2025 We paid out of pocket last weekend to have our heat fixed. Had we not done so, we would be in quite a predicament as the weather was in the 40s last week and is supposed to be in the teens this upcoming week. We couldn't risk staying in a cold house with two children. Oddly enough, both of my children were sick last week as well. The company is aware, but no reimbursement has been offered. The door was fixed today. The customer service, or lack thereof, was appalling. I took off work to accommodate the repairman, who would only work around his schedule and not ours. Even though I scheduled a meeting specifically around him, and my husband asked him to come later, he STILL came in close to my meeting time. He arrived first, yesterday, but couldn't complete the job. He maybe spoke one sentence to my husband. He came back today. He never spoke a single word to me, even when I greeted him. There ended up being a total of three technicians. Even though I took off and was home, they didn't acknowledge me, but instead communicated with my husband, via text. We now have a leak under our house. The horrible nightmare saga continues.... We have lived in our rental since July. Upon our initial move in, we were without hot water for several days due to a faulty hot water heater. Thankfully, that issue was resolved quickly. We now have a front door that can only be locked from indoors(when someone is there) and no heat. We sent in a repair request 1 week ago. After hearing nothing back, my husband reached out, only to be told that there was no repairman available and that they would let us know when someone could come out. Unhappy with this resolution, he was then told to just break our lease, which is obviously not feasible or an appropriate response. This is what we understood anyway, as getting to speak with a representative who actually speaks proficient English, is next to impossible. We have 2 children at home, who walk into a house everyday where someone could be waiting to prey on them and who go to sleep cold nightly. We pay entirely too much to not be treated with respect, appreciated, and taken care of in an appropriate amount of time and matter.

Fantastic experience: Courtney Owns gave me a call asking if he can come fix our sink, sent over the cod and he fixed it within 30 mins and sent over a picture! Easiest thing I’ve ever done and he was really professional and nice, would recommend!

Fantastic experience: Awesome work. Detailed work. Excellent communication. Thank you

Negative experience: Honestly the worse rental agency I have had experience with. Phone system is basically a run around. Trying to get maintenance to do anything in a semi timely manner is near impossible. Have had work order in since October and tech canceled 3x only for the rep to tell me it must have been a "glitch " as he was only assigned once yet I have three cancelation texts. They try to go up on rent after our first year lease was ending. After we called to notify them of our intent to now renew, they came back and offered rent at the same price were currently paying. They're not part of the BBB which is understandable. Communication, operations, and overall experience is wel below par.

Fantastic experience: No pictures to share, but the service from Brittany was outstanding! Time was running out with moving, but God …..Brittany communicated quickly and answered all my questions. I’m very grateful for how well and quick the process went to getting into my new place! Merry Christmas to us and our new place! Thank you a million Brittany and Main Street Renewal!

Fantastic experience: Jillian was so helpful and very nice. She made this process extremely easy and now we are approved and have our dream home !!

Fantastic experience: Brad was amesome!!! Very informational and provided our family assistance with our work order! We appreciate his time and customer service!!

Negative experience: DO NOT....I REPEAT...DO NOT RENT ANYTHING FROM THIS COMPANY... They are one of the most unreliable companies I have ever been associated with and good look if you have an emergency, like busted pipes or worse, lets just say a week or more is there response time....if you are lucky. The only reason for one star is because it would not post without it.

Fantastic experience: Thanks to Courtney Owens, our first maintenance request was fulfilled with promptness and a smile.

Fantastic experience: Courtney and his maintenance team are seriously the best!

Fantastic experience: Courtney was awesome very respectful & it was a pleasure to have you come take care of us. Mary☺️

Positive experience: I have been a tenant of MSR for a little over a year. It started out rocky. I lived about an hour away from the rental. I went to the house and loved it so I completed an app. I noticed there was no fridge or stove. When I spoke with the local leasing agent over the phone to complete my lease agreement she assured me the appliances would be installed before I moved in which was a few weeks later. I called a week before my move in date to be sure the appliances had been installed. I was transferred overseas and I could tell the guy wasn't fully understanding what I was asking. After a long hold he came back and said the appliances had been installed so I was all set. I called a few days later just to confiirm again and was told the same thing. When the moving company and I showed up with all of my stuff ready to unload, I could not get the Rently lock to unlock and the only key I was given didn't fit any of the doors. This was on a Saturday so the offices were closed. Luckily I was able to unlock it with the app. The stove had been installed but no fridge. I had about $1000 worth of refrigerated/frozen food in my car. I put as much as I could in coolers with ice but had to throw most of the frozen stuff away. Had I known I would be without a fridge for a few days I could have planned accordingly. I finally received the fridge a few days later (shout out to Jason for prioritizing and getting my fridge out the day after he was informed of the issue). The garage door also didn't work which was basically the only way I could get in and out without leaving a door unlocked since the front lock is impossible to get in/out of and my only key didn't work with any of the locks. This has since been fixed. This was the bad part of my experience so far. Now for the good. A good maintenance team is hard to find but this maintenance team is wonderful! The guys are awesome and they are quick to get out and fix my issue. No surprise that I have to give an extra shout out to Courtney. He is one of the nicest humans on the planet. So respectful and helpful and you just can't help but feel happy when he's around. All of the guys are phenomenal though. They are all always so kind, respectful and friendly. They are the reason for the 4 stars and my decision to renew my lease. I would have given 5 stars if the over the phone customer service was able to match the maintenance customer service. I totally get using overseas companies and am not at all against it, but at least make sure they can understand and process your request accurately.

Fantastic experience: Courtney is amazing! Always nice and friendly and make you comfortable.

Fantastic experience: Courtney Owens came in and performed a professional and superb job on my ceiling fan . Thank you for your service!

Fantastic experience: Courtney is the calm in my day! He is respectful and polite, working quickly and efficiently to get things done! He even cleans up after completing a job, carting away trash and wiping up the floor!

Fantastic experience: The maintenance technician arrived on time and even called ahead to let me know he was on the way. He quickly repaired the toilet in under five minutes and was both professional and courteous. Thank you, Courtney Owens!

Fantastic experience: Courtney was super helpful and resolved our issue within a few short minutes. Extremely polite and informative about the matter; attentive and answered any questions we had in the time!

Fantastic experience: Courtney came out and fixed the issue we were having with our sink in no time at all.

Fantastic experience: Our company has been a preferred Cap X vendor with Main Street Renewal for 8 years now and running. We have partnered with them on a variety of projects, from turns, renovations and full home flips. It’s been quite a journey and we’re somewhere in the 250-300 total properties at this point. Jason and Ben have been a pleasure to collaborate with over the years. Main Street, as a company, is continually improving their process to accommodate their vendors, employees and tenants. As a contractor and a member of the community, I highly recommend Main Street Renewal as one of the premier property management firms in the country.

Fantastic experience: Great company that takes pride in ensuring their houses are clean, safe and functional. Always attentive to matters that must be done to property!

Fantastic experience: Courtney O, was extremely nice. He was expeditious and prompt to resolve the issue with our smart lock. Thank you Courtney for being so courteous.

Fantastic experience: Courtney was prompt, courteous, friendly, listened to my issue, fixed what he could, and then thoroughly explained the next steps of the process to me!

Fantastic experience: Wonderful company to work with Jason, Ben, Austin, Matt, John thank you so much for letting us be part of your operation it has been a fantastic experience so far learning and working together every day many Blessings and thank you. Luis

Fantastic experience: Courtney did an awesome job! He explained everything and was in and out. Thank you again!!!

Fantastic experience: Courtney was awesome and went above and beyond for me. He escalated the issue with the kitchen outlets not working as well as the grass being overgrown upon move in. The 5 star review is for Courtney. Outside of that, I wish the issues with the house were addressed before I moved in especially if someone completed a “Move In Assessment” as shown on the resident portal. The overgrown grass was plain as day, I’m no electrician but so could tell the kitchen outlets were not working, and the water seeping up through the tile cracks in the master bathroom when you step on it seemed pretty clear as well.

Negative experience: Main Street Renewal is careless and unprofessional. They put homes under contract sight-unseen, skip proper inspections, then terminate and waste everyone’s time. Important details like the roof age and disclosed repairs were ignored. This company has a pattern of this — be cautious accepting offers from them and review thoroughly. They claim they don’t see inspections - inspector didn’t even inspect the house.

Negative experience: I signed my lease on July 21st. I haven’t been able to live here because they lied and said the house was total electric. I have been communicating with them and all their response is the house is total electric. Even when I have sent pictures. Things that should have been fixed prior to moving in wasn’t. They left the sign in the yard and sent someone to pick it up. When today they came early outside of the appointment and I’m thinking they are sending someone out to see that in fact this is a gas house that the water and stove is operating by gas. I called the maintenance guy back and he said he had to contact his boss to see if he could come back. He called back and said the boss said I would need to get the gas on in order for them to see that the house is gas. Which makes no since. He also said the house if it was cleared for someone to move the sign would not have been left and that someone dropped the ball. He wanted to help but could not due to his bosses response: I’m angry because no one has taken the time to look into the lie that they said prior and during my lease.. I haven’t been able to sleep here in almost a month because I don’t have hot water or gas to cook and this company hasn’t sent anyone or called to fixed this problem. Each communication via text is we are showing the house is total electric. This is awful customer service and misleading information they gave. No one has tried to help rectify this situation

Negative experience: They have a history of renting to people who then trash the house and violate the HOA and when the house is abandoned and trash and furniture are left out, they are slow with responding to complaints and have received numerous fines.

Fantastic experience: We got stuck outside and Courtney came by. Kind and quick he did a great job.

Negative experience: If I could give zero stars I would. Main Street has been so difficult to work with. The communication is pretty much nonexistent. It’s like pulling teeth to even speak with a representative. We’ve been trying to work through a concession for the past few months. We’ve submitted at least ten documents, which is exactly what they asked for, and the concession keeps getting closed out with no explanation. This last time we finally got the bare minimum and was told they closed it for which now is the third time due to "insufficient documentation". Which they refuse to actually explain or communicate. There was no email, no call or anything, we only found out by checking the app and seeing the concession was removed. Our water heater went out and it took them forever to actually fix the issue. Kept giving us the run around. The only person who has actually been a pleasure to work with is who I believe to be one of the maintenance guys, Courtney. Other than that terrible experience with the company overall. They also gave us the house with the grass at least 5ft tall.

Fantastic experience: Your associate Courtney was professional and very kind. He came out and repaired everything that needed to be fixed. If at all possible give him a raise or ensure him job security.

Negative experience: I can not express this enough: DO NOT RENT THROUGH MAIN STREET RENEWAL! Our experience has been a nightmare. Our house was falsely advertised; It was far from move in ready. The house was very dirty upon move it date. The pictures had to have been years outdated. We’ve had to put in 20+ maintenance requests in less than a year with them being handled incredibly lazily, hence the repeated requests. Our first issue was a squirrel living in our attic coming and going whenever. That lasted several months before the root issue (the actual hole it was coming in) was resolved. Then plumbing issues that needed repaired to now our AC for almost the entirety of the summer has been not working properly and they’ve sent the same shitty company out at least 7 times now with no progress being made. A nearly $400 electric bill every month just for 80+ degrees. All this for them to refuse a break in our lease. Don’t do it. Rent through literally anyone else.

Negative experience: These people have no idea how to respond to the multiple requests to view properties I've sent in the last 2 weeks. I pretty much know I really want this 1 house but, I need to see it first. I don't understand why I've gone through different portals and sites to get nothing back. Don't you want my money? To add to this: I Tried touring a home. They have 2 different prices, 2 different zip codes, everything on multiple sites. I went to the address as pinned on google and even their online map picture is mispinned. The 2 different zip codes represent locations 30 minutes away! The address pinned does not technically exist. When I called main street's number, apparently a bunch of people in India make these listings. So shady. The fact I had to pay Rently to tour nothing and waste my time will ensure I'll never do business with them.

Fantastic experience: Courtney is the best!!! He came and fixed our door lock in a timely manner. He was very professional! He deserves a raise!

Fantastic experience: I had a very pleasant experience regarding our AC not cooling properly. Courtney was great! He was very informative and polite. He found a huge leak in the air ducts that other technicians that have been out didn’t address even though they said the attic was colder than the house. He was very thorough and told me to follow up with him to see if that works. Thanks again Main Street for sending someone out as quick as you did. I recommend this company to anyone needing a rental property ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Mr. Courtney! He is one of the best maintenance guys they have. Anytime they send him he always gets the job done with no problems.

Negative experience: Customer Service is terrible. It’s a struggle to make maintenance requests. They don’t work with your schedule. If you do get a maintenance request through. They don’t show up on time or some times don’t even show up. The maintenance that gets done is half assed or again don’t even show up.

Fantastic experience: Brad was absolutely amazing! He called while on his way and provided plenty of notice. He was extremely professional and communicative with the repairs. His work was very clean and completed expeditiously. He was very polite and personable with me and my family. I would prefer to have him out on any further needed repairs and would highly recommend him.

Fantastic experience: All my prior reviews popped up for some reason so I wanted to clarify something...Mainstreet Renewal is the rental agency. The name of the actual vendor company that serviced my A/C for this request was either Headley Service Co. Or either Air Pro Mechanical...this is an updated review. This was the best vendor I've had out of all the prior requests. If all the maintenance requests and vendors could go this way I would be so happy. Punctual. Good and timely communication. Good work and seemed knowledgeable about the job. So thumbs up.

Fantastic experience: Courtney was amazing, came in and fixed everything without hesitation. Very pleased with his work

Fantastic experience: Brad was great. He showed up, made the repairs quickly, and helped with a few other issues just to be helpful.

Fantastic experience: Well were hit hard by some storms that came through a few weeks ago and a tree fell on our home. We lost power to the home for a whole week. Mainstreet sent out vendors immediately to help get the situation rectified. We were back in our house and had power within the week. Our AC also went out during this time and a maintenance man by the name of Courtney Owens made us his first priority and had air restored the same day he came to look at the air unit. Courtney also set up a new mailbox at our property because our original one was destroyed by debris in the storm. We are very grateful for Courtney and his thoughtfulness and also for Mainstreet being prompt on handling all of this madness that happened to us. Restored some of my faith in the customer service industry!! Thanks guys!

Negative experience: I would never recommend ANYONE to lease from this company at all. The move in process was ok but the way they treat their tenants is horrible and sad. I understand a company has policy but refusing money within the same month and making you pay an extra $700 is crazy. I will also be filing a complaint with the BBB about how they operate business as well.

Fantastic experience: Courtney at Mainstreet was absolutely amazing! We had several things needing to be fixed, he got here right at 8am and fixed them all and gave great advice for if anything isn’t up to par after he left. 10/10 company!! We have had a couple of issues since moving in with the house and Mainstreet has been amazing at fixing them all, being so so kind and doing it all in a timely manor. We love living in this house and working with the nicest folks when needed!

Fantastic experience: Courtney Owens is exceptional and well experienced. He very courteous, patience and very professional. Thanks for taking care of my smart lock issue. I feel more secure knowing it fixed.

Fantastic experience: Courtney did an excellent job made sure everything was repaired in a timely matter. He also arrive on time no delays.

Fantastic experience: Courtney was on time and did excellent work!! He deserves a raise! Best maintenance tech I've ever met.

Negative experience: Will never under any circumstances freely choose to rent from this management company again. I’ve been a long term renter for almost a decade and this has been the worst management company I’ve ever been a tenant of. Unresponsive, unaccommodating, inaccessible, but they are HAPPY to raise rent and take our money

Fantastic experience: Brad is a great technician. Professional and polite and fixed the issues we had in a timely manner.

Fantastic experience: Courtney was AWESOME AND PROFESSIONAL! Did I mention AWESOME! His professionalism was top tier he came out for one thing and resolved several issues. Being a first time home renter My anxiety can now be put to rest. Thank You Courtney

Fantastic experience: Courtney Owen’s was a great technician. He arrived on time and was very knowledgeable. He was able to fix my issues very quickly.

Fantastic experience: 04/30/25 Courtney Owen’s came out again and saved the day!! He’s always nice and professional! This man deserves a raise and recognition for his dedication and hard work!! Courtney Owens was very great and professional when he came out to fix our valve connection to our washer! He was awesome and very informative and made me feel at ease knowing that I can finally use my washer! 9/24/2024 Courtney came out again and was amazing! He is always so nice and professional! He made sure he went above and beyond to ensure my husband and I was happy with his work and that we were well taken care of! Any problem or concern my husband and I would have, he’d make sure to take care of it with no complaint or problem! 5 stars again!!

Fantastic experience: Courtney was very polite and knowledgeable. He communicated very well prior to the service and during. His service was done in a very timely manner and he also gave tips on preventing future household issues.

Fantastic experience: Mr. Courtney was awesome, very polite, friendly and was able to get the repairs fixed today. I definitely recommend him for future repairs.

Fantastic experience: Courtney the technician they sent was great. Quick, efficient & fixed my sink in under 5mins.

Fantastic experience: Courtney was a pleasure to work with. He took his time listening to my concerns and documenting things that needed additional care. After a difficult experience moving in he gave me hope that things would be addressed. Plus he personally did a fantastic job cleaning the side of the house, even without easy access to a water.

Negative experience: This is the worse experience I have had renting a home firstly they omitted the fact that the house was a well Water home I have been in the house in McCalla Al for 3 months I have done numerous complaints about the quality of the water the water is extremely smelly any time I try to wash clothes takes bath or anything with the water black filth comes out where it has now made the sink’s faucets tubs and even my washer extremely dirty although I keep complaining I’ve gotten no results instead of fixing the problem they pour chemicals in the water claiming it fixes the problem but it doesn’t it’s like putting a bandage on the problem and telling me to deal with it the company that owns the well water filtration system says the house has been sitting for 5 years and that the filtration system odd old and needed to be replaced but they still haven’t replaced the system for the 3rd time they came out to tested the water but done no work to the home I’ve asked to be moved into another property they stated that they don’t allow that I pay almost 1700 monthly in rent there is no reason I shouldn’t have fresh water in my home

Fantastic experience: Courtney was very polite and friendly, and not to mention it was raining really bad when he got here. He got my garage door fixed in less than 15mins. Great job! He’s somebody to keep on you guys team!

Fantastic experience: The 5 stars is for Courtney not the company (I’d give them 3.5). Courtney is always polite. Gets the job done quickly giving you more time back in your day unlike some maintenance men who give you a range of the whole day and don’t show up til the end. I’d give him more stars if I could. He came and installed my dishwasher today after the delivery company refused. He arrived early and got through it with ease. Keep up the good work. MainStreet need more workers like him. I’d say give him a raise.

Negative experience: If I could give 0 stars I would. This has been a HELL of an experience and not in a good way. I am not sure how this company continues to function with such little regard for its tenants. I moved in Jan 4 and have been having problems from the beginning. The house WAS NOT ready. Appliances weren’t installed, toilets still wrapped (one had URINE IN it), dirty floors, walls hadn’t been painted, and I’ve even found a broken window nestled into the ground, literally at the base of the stairs I’m supposed to walk up. There was not a real lock on one of the exterior doors,actual holes in the wall, water heater was broken, a literal makeshift banister, AND MORE. It’s absolutely INSANE they allowed this home to be rented and I am considering perusing legal action because of it. I would highly advise renting w another company. This one is not one that cares for their homes or their tenants.

Fantastic experience: Courtney is the Best maintenance tech they have very helpful good Spirit and he has fulfill all my needs hope this get to someone higher up because he deserves a shout with his hard work thanks Courtney any time i have a work order please send him !!!

Fantastic experience: Courtney with maintenance has amazing communication. I had an issue with my door lock, and the maintenance team responded quickly and professionally. Courtney arrived on time, was very friendly, and fixed the problem efficiently. They made sure everything was working perfectly before leaving and even took the time to explain what was wrong. I really appreciate the prompt service and attention to detail.

Fantastic experience: Courtney came out to the house to take care of some maintenance requests. He was very friendly and handled the repairs quickly and professionally.

Fantastic experience: Technician Courtney was great! Resilient and quick to fix the problem. Having a great and courteous attitude was a big plus!

Fantastic experience: Courtney is an awesome maintenance guy for Main Street! He always comes in and handle all of my issues to my satisfaction! He's also very courteous!

Negative experience: 12/16/24 Once again another issue while under contract with this rental. Our refrigerator has gone out and needs replaced which they have agreed to replace. Note: We have been without a refrigerator now for a week. They advised us today they will replace it but it may take up to 3 weeks. This is unacceptable considering we have a child in home that requires cold milk, medicines to be chilled. Family was coming for Christmas Day, no way all this can be done without a refrigerator. The least they should do at this point is provide a rental or reimburse us for getting one until new one arrives. Once again their answering service and/or agents have no clue, can't provide any real updates and refused to reimburse if we do. Typical rental agency these days. Update: it’s now been 8 days as of 4/23/24, no one has still contacted us in any way. This is so sad on many levels. Recent rental customers currently renting thru Mainstreet. Service is absolute worse. Unable to get air conditioning serviced after living here since February 2024. Keyed a service ticket 4 days ago and haven’t heard from anyone. You can only speak to a call center or key request online, no other options. They are heartless, we have a 2 year old child and this AC is no concern for them.

Fantastic experience: It’s move in day for me today I had maintenance issue and MainStreet sent one of the kindest, most efficient, communicated the issue with me and got the job done his name was Courtney Owens I really appreciate it this has definitely made a great move in experience. Thank you so much

Fantastic experience: Courtney was on time and very respectful... Time will tell if the issue is resolved... 10/11/24-So the issue was bigger than anticipated but Shane came and I'm confident all 5 stars are worth it!

Fantastic experience: I was very pleased with the work that Courtney did. He was professional and worked in a speedy manner. He did a wonderful job of repairing the lock on the door. If we need any repairing again I would recommend Courtney to do the work. He was great.

Fantastic experience: Karl was awesome and got my problem handled quickly and professionally! He adjusted his schedule to show up after I was finished with meetings for the day and it was really helpful. Super happy with his professional service!

Fantastic experience: Karl did an amazing job hopefully the problem was resolved with the new smart lock system

Fantastic experience: This was the first time someone from main street has come early, which I really appreciate bc I'm an early bird and like to get my day started asap. Joe was punctual, professional, assessed the problem, gave us a probable diagnosis. I appreciate his honesty with how long it may take for someone to take care our issue and he made us feel like our problem was important. So happy he is on Main Streets team!

Fantastic experience: Just had the best experience with Joseph from Main Street Renewal! He was incredibly thorough and kind throughout the process of getting maintenance done on my house. If I could request him every time I would!

Fantastic experience: My maintenance specialist Karl (Birmingham) was THE ABSOLUTE BEST! He contacted me with an eta prior to arrival, greeted himself confidently when he arrived, took care of the requested work, summarized what was done, and departed afterwards. Thanks Karl you were AMAZING‼️

Fantastic experience: Daysha Gaither has been the best during my process! She reached out just on the second day after sending in my application. She was clear and thorough with instructions on what to do to secure the home I chose. I even was able to get someone on the phone and get help when I didn't receive my email for my lease and was sent another email immediately! This process was super fast and very easy thanks to Daysha!

Fantastic experience: Karl was very polite and efficient. He fixed the issue with the house and answered all the questions I had. He has help before with the house and did great! Highly recommend

Fantastic experience: Courtney Owens is the best maintenance man Main Street Renewal has. He is very pleasant, respectful, and a very nice young man. He gets the job done.

Negative experience: My children and I have been without power for a total of four days. This residential company was made aware of how having no electricity has impacted my family and I negatively. We have been without food, cold water, and all of our basic daily necessities due to the negligence of this home.I was informed that they received my maintenance request associated with the AC unit, which was wrong. My complaint was regarding no electricity! I was instructed to contact my renter’s insurance company to file a claim associated with all of the spoiled food and hotel expenses. They didn’t give a damn whether my kids and were safe. Please do not ever rental from this residential company!

Fantastic experience: Courtney fixed my lock without any issues! He was very knowledgeable and hands on with showing me how he fixed it. We now feel safe in our home. Thank you Courtney!

Negative experience: I've had 2 occurrences so far where repair appointments were scheduled, and the repair person never showed up. I received no notice they weren't coming at all. I've only been renting here a month. On top if that, if I were to miss the appointment I'd be charged $100 for it. So, each time I have an appointment, I take that time off of work to make sure I'm here. You'd think for paying almost $2200/month for a nicer home I'd receive better service than this. When you call the company to talk about it, it goes to some foreign cal center where you just get generic responses and no real solution. They just say "we will contact the local management and get back to you" which ends up with me having to call back again a week later.

Fantastic experience: Karl was very friendly and knowledgeable. He spent the time to make sure all issues were resolved correctly, as well as answer all of our questions. We appreciated his thoroughness in the job and care and attention he gave our concerns. He is very highly recommended.

Fantastic experience: Karl came out to fix our exhaust fan in the bathroom, and he was very friendly, and did a wonderful job! It was a pleasure having him here

Fantastic experience: I had a maintenance issue and Karl fixed it. He was nice and efficient. Had the same issue due to the design of the gutters and the lock MSL uses and a new maintenance person came (different from Karl) but they were still friendly and fixed the issue.

Fantastic experience: Courtney with mainstreet did great at handling our maintenance request. he was on time and did a great repair to previously poorly done work that was becoming a hazard. very satisfied with his work and professionalism! GREAT EMPLOYEE!!!

Fantastic experience: Karl is the best! He services our home quickly, and efficiently, and he’s sure to check up with us after it’s fixed to make sure it stays so. He’s always so sweet to us and our crazy dog! Such a personable man!

Fantastic experience: Courtney Owens is one of the best maintenance people we have. He’s very helpful. Goes above and beyond. 10/10 recommend.