Trestle Community Management

Negative experience: portal not working for work order, not responsive even after calling to follow by months, starless, if possible

Fantastic experience: We are new owners and Andrea guided us how HOA account work. She patiently and clearly discussed the community's rule & regulations and answered all questions we asked.

Fantastic experience: Pablo has recently started supporting our complex with attention to detail on services that have been neglected for awhile.

Fantastic experience: As a real estate agent of 22+ years I work with a lot of community management companies. Trestle provided great communication and answered all necessary questions. Great service.

Fantastic experience: She kept her promise to monitor my account and followed through within 24 hours. Andre was professional, competent, and genuinely friendly throughout the entire process. I truly appreciate the prompt support and clear communication.

Fantastic experience: Andre is always enthusiastic to help in both phones and emails. I always request her to assist me..She is really the best!!!

Fantastic experience: Late fee waived after reviewing charges.

Fantastic experience: Chris has been very helpful and followed through to make sure I got the documents I needed in my email. He was very thorough.

Fantastic experience: I’ve had a great experience working with Mary Anne at Trestle Community Management. She is always helpful, responsive, and really cares about resolving any questions or concerns that come up. Today, she even took the time to call me personally and walk me through the steps I needed to follow, making sure I understood everything. I really appreciated that level of support. Mary Anne goes above and beyond to provide excellent service. I value her professionalism, patience, and willingness to help every time I need it.

Fantastic experience: Andre was professional and responsive. The requested documents were provided promptly.

Fantastic experience: Chris was very helpful in researching and resolving my issues, and proactively made sure I had the access I needed to my online portal so I could self-manage those things out of his control.

Fantastic experience: Andre helped me understand my account.

Fantastic experience: The details from Andre are easy to follow.

Fantastic experience: Your employee was so helpful. She understood my problem and did so much to walk me through process to fix my problem. She was so informative, knowledgeable, understanding, patient, and very nice.

Fantastic experience: Andre Mae gave clear instructions. She made sure all my questions were answered. Best customer service!

Fantastic experience: Chris was very helpful, I didn't feel rushed.

Negative experience: There is ONLY one option to pay the HOA due without being scammed for 'convenience fee' and that is using your bank bill pay method; however, they will not tell you this information upfront. Also, I was never late on my bills for YEARS! and I was late this month, they charge me twice for 'delinquency' and they have denied to waive the delinquency fee.

Fantastic experience: Arthur, Is professional approachable, and responsive to my inquiries. The newsletters he provides are informational. I’m glad that he is a representative for our community.

Fantastic experience: Andre is great! We appreciate the help.

Negative experience: I am disappointed that they aren't doing anything about the faulty hydronic heating system that everyone in our neighborhood has had an issue with. The PEX piping is defective and even had a class action lawsuit that ended in 2020 which I didn't find out about until last year. This is like the 5th or 6th time I've had a problem with this system. I've had to make multiple insurance claims due to water damage in my home. I have counted about 20+ neighbors who've paid out of pocket or are currently in the market to convert their heat systems (I was quoted 30k) for the mini ductless split. One elderly couple hasn't turned their heat on in 2 years because they can't afford a new system and are so afraid of their pipes bursting. They don't warn people moving in that this is an active problem nor have they sent out any warning letters to current residents to help prevent thousands of dollars' worth of water damage to their homes. They just say it's a homeowner's responsibility and there's nothing they can do.

Fantastic experience: Andre responded promptly. She is warm and nice. Thank you for your assistance!

Fantastic experience: Update: Angela Leonard & Scott O are fantastic too! They jumped in quickly to fix my work order and saved my day! Thank you! This review is for Pablo Abbruzzesse from Northwest and his team. They were highly professional, polite, patient, and did a thorough and very clean job. I'd highly recommend them.

Fantastic experience: I had an excellent experience with client expereince specialist Dyna at Trestle. The representative handled my auto payment issue quickly and professionally, working directly with the vendor to get everything resolved. Her communication and follow-through made the process easy and stress-free. I truly appreciate how efficiently she handled the situation—outstanding service!

Fantastic experience: Christine is the Trestle representative who assisted me today. She was helpful, patient, knowledgeable and kindly tenacious in following through with me to correctly and completely set up a Trestle account that I had been having difficulty navigating. She then assisted in showing me how to manage the Trestle web page with successful submission of a service request. I view Christine as a valued member of the Trestle team. Her professionalism and helpfulness are a very nice introduction to this new management team for our HOA.

Negative experience: Very quick to advise they have a process for everything. Over 4 months of 0 action when it comes to a. maintenance b. data request c. correction or at least a response of wrong doing. Convient slogan, don't tell others when we suck..3 years later this is continues. Lack of even basic review before they respond with a random incorrect answer to an inquiry. If anyone is having good luck with this company it's likely due to the person, not the company. (reached to company over 20-30 times since original review. Integrity and professionalism has not improved. Cheery on top was hearing * we keep the contracts close to heart* when I asked for a copy of the contract with my HOA. What?? Response from my property manager in December with a message he is out in September....

Fantastic experience: Spectacular and consistently service has always been provided by Trestle. In particular, our Community Manager Pablo brings a lot to the table. Personable, enthusiastic, and always available to lend a hand. It's the people that make a great community management company, and Pable is a shining example of how to connect with residents, both on a professional level, and by bringing a personal touch to the work he performs on behalf of our community at Nature's Walk.

Fantastic experience: I appreciate the follow up call and she was very helpful. She waited on the call until it is resolved.

Fantastic experience: Awhile ago, I had put in a work order for an issue I was having with my condo at Nature’s Walk. Pablo, our maintenance guy with Northwest Maintenance Service was sent to fix it. I had seen him working around the grounds and found him to be very personable as he was doing various projects. He showed up and immediately checked out the issue, retrieved his tools and equipment, and got right to work fixing the problem. I own another condo a few miles away which is under a different management company and which doesn’t respond quickly or provide maintenance people who are as friendly, skilled or efficient as I found Pablo to be. Kudos to Pablo!

Fantastic experience: My experience was a very comfortable. The management knew how to make an applicant feel welcomed.

Fantastic experience: The customer service was really helpful and patient

Fantastic experience: She was so kind and helpful, making sure I was able to secure a reservation.

Fantastic experience: Customer service hotline staff are hard working and friendly.

Negative experience: Probably the worst company I have ever interacted with. Extremely expensive for the service they provide. We have had 5 community managers in 5 years. They delay scheduling approved repairs until something goes wrong and causes damage then they are more than happy to send their own team to come charge and arm and a leg for cleanup. Truly run away

Fantastic experience: Following some changes, my access to the portal was not working and after contacting Trestle management, they were able to re-set up my account and resolve the issue. I can now access my dashboard and ensure my HOA payments are current. Thanks so much for the quick resolution!

Fantastic experience: Our HOA experienced flooding around the rear of a home within our HOA community. Trestle as well as their Northwest Maintenance Service (NWMS) team investigated. They decided to bring in several contractors to locate the issue and resolve the problem. It turned out to be a crushed drain pipe below a driveway. Needless to say, it was a large job with various vendors that needed to be involved. NWMS took care of everything that needed to be done. The Board did not have to find various vendors to complete the individual tasks that were needed to resolve this issue. We allowed NWMS to handle everything and they did an outstanding job. We would recommend Trestle Community Management to any other HOA Board of Directors who are considering changing to a new property management company to manage their HOA.

Negative experience: I wish I could rate this lower. What a disappointment. After switching from another horrible property management company we were promised consistency, transparency, and good management after we explained over and over that with the previous management company we went through 4 property managers in a year. Well...7 months in and we have gone through 4 property managers. Couple this with late paid bills and it is a recipe for disaster and disappointment. At any point during the year have we had 3 bids for anything...nope. There are so many broken promises. Don't come here, it's a nightmare. Good luck finding a good property management company.

Fantastic experience: The customer service advocate was nice and very friendly. She answered all of my questions

Fantastic experience: I stopped by Taluswood to attach the key lockbox onto the door of 9609-101. I ran into Richard from NWMS. I have worked with him before. Always a friendly guy. He was repairing the holes in a unit that were left behind by AAA. He had covered his work area with plastic and was really doing a nice job. Please pass on my appreciation to NWMS.  - Mike Kelly - Taluswood President

Fantastic experience: Yen was very helpful in following up on my request and getting the board’s approval so quickly. We really appreciate it!

Fantastic experience: I just talked to a Trestle representative and she was so nice and answer all of my questions! It was a nice experience. Matt

Fantastic experience: Everything was great all my questions were answered, thanks

Fantastic experience: Very patient from customer service, resolving my issues quickly and properly,

Fantastic experience: Thanks Dyna for your best service . You are awesome

Fantastic experience: Dyna Quial was extremely helpful with my request. I really appreciate her support and guidance throughout the process. Thank you!

Fantastic experience: Bina was very quick in the resolution of my issue. She was a pleasure to work with.

Fantastic experience: I called Trestle with urgent questions regarding my property. James worked with me to deliver all the information I needed before we ended our call.

Fantastic experience: The contact I have had on phone with Trestle has been very good! Helpful and informative, as I am a new Homeowner in one of the communities they manage. Yen has been great.

Fantastic experience: Dyna, the representative, was very helpful and patient with me. She didn't rush me. She was thorough in explaining my concern.

Fantastic experience: Dinah at Trestle was very pleasant and helpful. I called to ask for corrections to my name which the previous company never did handle. Thank you, Dinah.

Fantastic experience: She helped me solve my account issue so professionally. Thank you

Fantastic experience: Timely response, answered all questions completely, was very friendly and responsive to my needs. Thank you for putting my mind at ease

Fantastic experience: James was very courteous and took the time to help me with my issue !!

Negative experience: TRESTLE ENGAGES IN FAKE / SHILL REVIEWS TRESTLE Community management purposely solicits fake/shill reviews - a clear violation of Google Terms of Service. How they do this is simple: They give maintenance workers a card requesting that the resident (me) give them a "performance review" in order for them to keep their job. This "performance review" QR code links directly for the resident to leave TRESTLE a review on Google! If you read the reviews here, the majority are "performance reviews" written unwittingly by residents, not reviews of Trestle! I love our maintenance man Pablo, but Trestle has been nothing but headaches for this community. They have let the buildings deteriorate, and fine residents for minor offences like showing up just 12 hours after trash collection and fining dozens of residents for not having collected bins immediately. Please, Trestle, stop it! ORIGINAL REVIEW: This review is for Northwest Maintenance Services (not Trestle CM). Our maintenance technician Pablo A. is one of the most helpful and friendly property technicians I've ever known. He is the one responsible for the maintenance of our community Sammamish Pointe. During the recent bomb cyclone, he was there the next morning and cleared out all the debris and branches from the property despite the road being blocked and the power being out. He is constantly looking for additional things above and beyond the norm that he can improve on the property. For example, he recently pressure washer and picked the moss out of all the curbs on the property! Really appreciate Pablo, and all that he does for Sammamish Pointe!

Fantastic experience: As a member of my communities HOA board of directors, we made the decision to switch community management companies, and transitioned to Trestle Community Management a few months back. Every individual we’ve worked with at Trestle, from inquiring about switching, during the transition and now the day to day . . . has been wonderful! Our community manager, Alison Rodgers, is a rockstar and we appreciate her and all she does for our community! I would 1000% recommend Trestle/Alison to anyone looking to make the switch from their current community management company!!

Fantastic experience: As the president of our HOA in Ridgefield, WA .... we recently transitioned to Trestle Community Management after a extremely frustrating experience with our previous firm, Blue Mountain. The difference has been night and day—in the best possible way. Alison Rodgers has been an incredible community manager, and the communication, service, and attention to detail we’ve received from Trestle has been outstanding. We’re extremely glad we made the move! The entire team truly cares about the community and it shows.

Fantastic experience: I had just assumed all HOA Management Companies were terrible just based on previous experience as both a resident and a board member. While on the board of a fairly large HOA (~250 residents), we had the pleasure of working with Alison Rodgers. She's gone above and beyond on every single task given to her. She's attentive, knowledgeable, flexible and actually cares about residents and the neighborhood. From setting up community events, to tracking down wasted money with previous management companies, she is on top of it 110% of the time. While Alison is a great addition to Trestle, the previous reviews are what also led us to make the jump and our entire community has been much happier. Thank you everyone at Trestle!

Fantastic experience: James was the gentleman who helped me today and he did a great job answering all my questions. He was kind and patient with me, Even while I had a lot to talk about. So thank you James for the positive response.

Fantastic experience: Thank you for the great job repainting my deck—it looks completely refreshed and much cleaner than before. I also really appreciate the trimming of the overgrown bushes around it. The space feels much more open and well-maintained now.

Fantastic experience: I had a conversation with James regarding a violation that I had. He went above and beyond to help me out find the violation in the system and resolve the problem. Great team to be under. Good communication skills

Fantastic experience: Christine was such a pleasure to talk to - super friendly, quick, felt like talking to a friend. She got my issues resolved quickly and made me feel heard.

Fantastic experience: The explanation the agent gave was clear, concise, and directly addressed my concern. Keep up the good work.

Fantastic experience: Allison Rodgers did a great job coordinating and hosting the Cloverhill social in July 2025. She welcomed everyone with a friendly smile as we checked in. She organized the many vendors and raffle tickets too. A great time was had by all. Thank you for your leadership Allison!

Fantastic experience: I had issue with Rodents at my unit. I reached out to the HOA Manager, Adrienne Corcoran,  CMCA, AMS. She was very helpful and enthusiastic with my concern. She responded accordingly with rules and regulations and did not rest until the problem was solved. I am very appreciative to her and the Board Members and the Trestle Community management for taking care of me. Thank you and God Bless You.

Fantastic experience: So far my interactions with Trestle have all been good and easy. I appreciate this!

Fantastic experience: I live in a community that uses Trestle Management and serve on the HOA. I'm impressed with how responsive and knowledgeable our community manager Alison is. I've worked with a number of community management services and community managers, and this is my best experience so far.

Negative experience: They manage one of the properties I own in Renton and wow, they are lousy and act as if they are in 1900s. They may not respond at all or if you keep sending them reminders, they might. Personally I think they should not be managing at all but if they do they should be managing an older retired small community. No offense to our older folks

Negative experience: I wish the Association were more supportive of its residents and be pet friendly. Fines are a popular tool to enforce obsolete by-Laws and regulations concerning pets. One cat per unit is permitted, and only inside the unit. $100 fine for each case of the cat gets out even briefly. It puts financial hardship on the unit and pet's owners. At the same time landscaping or littering issues are ignored by the management.

Fantastic experience: Yen Daquiz is great! She is pleasant to talk to and helped me out my concern.

Fantastic experience: Dyna Ross is kind, helpful, and respectful. she worked hard to solve my problem. Keep it up by doing a such nice work.

Fantastic experience: The Trestle Ridge Community Manager was able to help me out and get my issues with the payment system resolved. And due to an honest mistake on my end the manager resolved to remove one of the fees charged to me.

Fantastic experience: Trestle Management has been a standout partner on our projects, and I can’t speak highly enough about Justin Sutherland and the entire team. Justin’s ability to project manage complex construction efforts is top-tier—he brings a deep understanding of the building process, a proactive approach, and clear, timely communication. Whether coordinating with homeowners, tenants, or contractors, he ensures everyone is aligned and that the work moves smoothly to the finish line. It’s rare to find a management team so skilled in both execution and collaboration. Highly recommend.

Negative experience: As a Trestle customer, I’m highly skeptical of their reviews — they don’t reflect my experience at all or those of the majority of residents whose emails to Trestle are typically ignored. While I can’t speak to their practices, here’s how many companies inflate ratings: How Some Businesses Boost Reviews: Friends & Family Reviews from personal contacts posing as customers — against Google policy. Review Gating Only inviting happy customers to post reviews, now explicitly banned. Incentivized Reviews Offering perks after reviews are left — often quietly, but still deceptive. Reputation Firms Paid services that post reviews using fake accounts or AI content. Staff Reviews Employees posting anonymously to boost ratings. Fake Profiles Fake “verified” accounts used to simulate real customer behavior.

Fantastic experience: I just wanted to share an exceptional customer service experience I had with Gaylene & Kathy of the Trestle team. A situation was created when I forgot to make payment for a rush order for a payoff statement. Normal time for a rush order is 3 days and normally that would be fine…IF I would have made payment when asked. As always in real estate, things always seem dire but my error truly created a crunch time situation for a closing. I have to say that Kathy, the receptionist that took my call, also deserves a huge pat on the back since she is the one that initially screened my call and championed my situation to Gaylene. Both could have not cared and said “Oh well, standard rush is 3 days and we’ll promise it to you in 3 days”. In this era when situations are so standardized and by the book, it was so refreshing to engage with 2 young professionals that humanized the situation and made Trestle stand out brightly with beyond exceptional service. I’ve been in the real estate business for over 30 years. It was so nice to relive the high touch experience. Any company would be so fortunate to have them on their team. With gratitude, Sandy Chin, CRS Coldwell Banker Bain

Fantastic experience: Richard arrived on time as promised and worked hard to repair a hole in my ceiling from a water leak. The repair looks like the hole was never there. He carefully cleaned up at the end of the job.

Fantastic experience: Trestle's Northwest maintenance services is fortunate to have Pablo Abbruzzese as an employee. He has so many attributes: professional, knowledgeable, and friendly. He quickly replaced the lock on my backyard gate. But he is so much more. He goes above and beyond the services required by him. A few weeks ago he noticed and brought to our board member president's attention that there was a huge water problem. He was instrumental in alerting the board, fire department, and saving the association money with his quick detection of the water issue. Northwest Maintenance is lucky to have such an amazing employee. From: Nature's Walk Homeowner Unit D3

Fantastic experience: This review is for Jon W and Richard G specifically for Northwest Maintenance: Earlier this year a water support pipe had a pinhole leak and caused a good amount of damage to our drywall, floors, and flooded our neighbors unit as well. Jon W came from NW Maintenance immediately and found the source of the leak and had it prepped and under control for the plumber to come and replace that pipe. Richard G came and fixed the drywall where it was originally removed due to water damage. He was so quick with his job and the outcome with phenomenal. Blended so well even if I got close to it I couldn't tell if there was even a giant patch missing before. His cleanliness and attention to detail is great as he left the area and even his walkway into the room very clean. Later, after all the drying and floor removal by the mitigation team Jon again came with new floors and replaced the entire main bathroom, and walk-in closet that was damaged. He also fixed one of the old borken bolts in the fixture of the toilet after it was reinstalled and had a leak. Jon W was punctual, communicative, and had a sense humor that made this whole nightmare of a process, bearable.

Fantastic experience: Yen Daquiz assisted me with a bill that i recently received I was not sure why because I thought I setup an auto pay. She immediately reviewed the account and advised me that I had no balance so I can disregard the bill. She was very engaged the whole time and showed confidence and poise which is a hallmark of an excellent service specialist. She is an excellent hire by the company. Excellent Job.!!!

Fantastic experience: Dyna is very helpful and very nice. She helps me with all my questions and concerns. She’s very easy to understand and very respectful.

Fantastic experience: I wanted to thank Maryann for her exceptional help over the phone. She patiently explained what went wrong with my payment setup and guided me through canceling and re-setting up my payment plan. Her professionalism and friendly attitude made the experience much easier. I’m now all set up properly, and I truly appreciate her support.

Fantastic experience: As a real estate broker I've worked with hundreds of HOA's and HOA management companies, I must say Trestle is the best of the best. Seriously the most responsive, helpful, and best company I've dealt with. Their responsiveness has helped me to close deals in the communities which they manage. Keep up the good work!

Fantastic experience: I’ve got an excellent support from Andre Bacolod. He gave me a clear instructions and resolved my problem in a quickest way. Thank you, Andre!

Fantastic experience: We’ve had a fantastic experience with Trestle Community Management at Suncrest Farms HOA! As new homeowners settling in, we were so lucky to work with an amazing team. Cathy Delcoro was incredibly kind, patient, and responsive, making us feel right at home. She collaborated with Sam, who generously offered a one-time courtesy waiver on some fees—a gesture that truly warmed our hearts. Gaylene Page also stood out with her support, ensuring everything ran smoothly. Their dedication and genuine care for the community shine through in every interaction. We’re thrilled to be here and highly recommend Trestle for their outstanding service!

Fantastic experience: Austyn was great with the leak in our office. Came and handled the situation! Very informative, will continue to request him! Thank you so much for your help!!

Fantastic experience: Shane Paz was a tremendous support. She was knowledgeable, patient, friendly, and very helpful. She solved my issue in minutes. I am assuming she is a great asset to your company!

Negative experience: Trestle CM has been a complete failure at 358 Degrees in Shoreline WA. Trestle was brought to the condominium project by Pulte Group. Management has not been turned over to the owners so Trestle is still working for Pulte. The sole elevator in this 5 story building did not for many months. This was a life safety violation of WA building code and not an insignificant inconvenience. Trestle never took any proactive steps to fix this problem which would have required Pulte to make repairs that were evident to the unit buyers

Fantastic experience: Dyna was my assistant who helped on my question. Furthermore, she kindly helped me to register the community portal to avoid future confusion about billing. Also she navigate me to other options that will be great just incase I need some help on my property.

Fantastic experience: Definitely a 5 Star company that provides great customer service. They have a team of Technicians who are very knowledgeable, professional & courteous. Management kept me posted on all stages of the work & completed it as per the time they committed. I am impressed by the way the followed up the entire job. 5 STARS

Fantastic experience: Tin Roldan was very helpful today and very patient! She explained clearly all the details needed to rectify the situation. Thanks again, Rose Crowe

Fantastic experience: Recently I had an issue with the monthly Bill Pay. Their representative Cathy was really helpful, she understood the problem and helped my right away to fix the issue with my monthly payment. It was a great and pleasant experience working with them.

Fantastic experience: I was pleased to get immediate assistance from Yen. She was professional, able and warm. Yen makes us feel like we actually have a friend in Trestle who has our interest in mind.

Fantastic experience: I am a vendor serving the Pacific Northwest since 2004, and I just want to say that Aimee Hilton is one of the best property managers in the business. We've worked with her at multiple PMC's, and over the years has shown incredible communication, care for her communities and residents, and as a vendor serving HOA communities you won't find anyone more reliable to work with. We've loved every minute of working with her, and we are excited for her to be at Trestle! Thank you Aimee!

Fantastic experience: Receptionist at Trestle was very pleasant and able to assist my needs immediately. She went above and beyond helping me get to forms to fill out.

Fantastic experience: Great support by Andre,in just few minutes she was able to help me adding trestle as payee name with right account details,this helped me paying $3 each time

Fantastic experience: Tin was very understanding. It was very nice talking to her. She definitely deserves 5 star

Fantastic experience: Tin Roldan was really helpful and professional to help me resolve my issue I had. Great customer service!

Fantastic experience: Trestle Community Management is very organized and easy to work with. I had a question regarding some changes to my home and they responded immediately, gave me the necessary paperwork, and made sure I understood exactly what the process would look like. I'm very impressed with Trestle!

Negative experience: You need to pay $3 for “convenience fee” for automatic payment. If you sent check it might not be cash out promptly and have to pay late fee and demand notice fee. A petty way to earn a few dollars!

Negative experience: If I could give negative stars I would. I recently had my front door replaced by Trestle’s maintenance service that works exclusively for them, according to Trestle’s website. They are named Northwest Maintenance Services. As you can see in the attached video and pictures, the work was not done correctly. There was also very little clean up after. The two men that were sent to my condo were unqualified to do this work. First, they spent 5.5 hours here and did not get the work done correctly. That is 11 man hours between 2 people for a simple door. I work in construction and could replace the door myself in 2 hours at the longest, but could not because the doors are the HOA’s responsibility. I realized that they were unqualified when they reinstalled the frame, door and all the trim to then test the door to find out it did not close correctly. You are supposed test the door before all the trim is reinstalled so you can make adjustments and/or add shims. Then they ripped the whole thing out to then reinstall. As you can see in the video my door did not latch correctly and there was a gap in the top. Also, in the pictures you can see that there is a gap in the bottom and trim that did not get caulked. The temperature has been in the 20’s-30’s overnight and I had cold air leaking into my condo with my heater running at a constant. When they were done they did minimal clean up leaving caulk that they tracked into my condo on my floor. My wall is also very dirty with no attempt to clean it either. That is very unprofessional. As the homeowners, we are getting charged for this incomplete, unprofessional work by Trestle, that I had fix myself on my only day off last week. Not to mention I also had to miss 3 hours of work for them to come mess my door up worse than what it originally was. They then came back on the following Saturday (after I complained to the Board members because our Trestle manager never responds to emails) when I was at work without contacting me first. My neighbor called me to tell me they were at my door and they said they would only come back from Monday-Friday at 8am. I will not miss anymore work for this unprofessional, unqualified work. So if you would not like to be charged for excessive hours for work that is unprofessional by unqualified workers then have Trestle’s Northwest Maintenance Services not do the work. Make Trestle and your Board hire outside workers. Good job and thanks for wasting my time and money!!

Fantastic experience: Dyna was super helpful. She helped with all the queries, provided clarifications and also helped to set up automated payment and also updated my information in her system without me requesting for it. It was time well spent.

Fantastic experience: Mary Ann was patient, and wonderful tracking down the status of my maintenance request following the internal email trail. She then followed up with a phone call at the end of the day confirming that the request had been completed, and I was able to see the work done when I arrived home later.