Guide Property Services

Negative experience: This management company charged me to fix a closet system that in the lease shows they are responsible for. Then they are now charging me over $400 because I called maintenance for my dishwasher not draining and tech said it was food clog. It shows in the lease that property owner is responsible for such fixes but yet the manager Emma and I assume her boss both have argued back scamming me in to paying as if it’s my responsibility or like I damaged anything. Literally the worst people to deal with. Formal Notice of RCW Violations: RCW 59.18.060 (Landlord Duties): The landlord is legally obligated to maintain fixtures and appliances. Charging a tenant for the repair of a failed closet rod (structural/installation defect) and a dishwasher drainage issue (normal wear and tear) is a breach of your statutory duty to maintain the premises. RCW 59.18.240 (Retaliation Prohibited): Since I formally disputed these charges, your office has threatened me with eviction and attempted to tow my second vehicle. These actions, occurring within 90 days of my dispute, constitute illegal retaliation. RCW 59.18.230 (Waiver of Rights/Unenforceable Terms): To the extent you are interpreting the lease to allow for "travel time" billing or the billing of defective fixture repairs, such interpretations are "void and unenforceable" as they attempt to waive my rights under the RLTA. RCW 19.16 (Washington Collection Agency Act): Threatening a "Pay or Vacate" notice for a contested, non-rent maintenance charge constitutes deceptive and improper debt collection. Final Demand I have documented all communication, including video evidence of the technician’s actual time on-site versus your inflated billing, and statements regarding pre-existing issues with the unit's plumbing.

Negative experience: After days of little communication and $110 application fee, I was only told I wasn’t approved after I’ve asked for a refund twice. Very poor communication and this company takes advantage of young and indigent renters. The ad that claims that x2 deposit would cancel out a low credit score/no cosigner, is a lie. This company is immoral.

Fantastic experience: I had a wonderful experience working with Dominic! From the very beginning, he was incredibly professional, knowledgeable, and attentive. He didn’t just give details about the property he was touring me around, he went above and beyond by explaining how things work in Seattle overall, which was extremely helpful since I’m new to the state. He took the time to answer all my questions, provided helpful insights about the area, and made sure I felt informed and comfortable throughout the process. His dedication and willingness to go the extra mile truly stood out. I highly recommend Dominic to anyone looking for someone who genuinely cares and provides exceptional service. Thank you for all your help Dominic!

Fantastic experience: Colin, from guide property, very professional, and informative. Excellent work as well.

Fantastic experience: Guide has been so good to us! We had a different management company when we first moved into our apartment and they were terrible… then guide came in and now there fixing everything that was bad about our apartment! Colin, the maintenance guy, is so friendly and does great work! He’s been amazing to us and does such a great job! He always gets to our work orders so quickly and things get fixed fast! Thanks, Guide and Thanks, Colin!

Fantastic experience: Thank you Colin for your help today. Colin is an amazing maintenance man. Always a pleasure whenever we need his help. Great job!!

Fantastic experience: Dion is always going above and beyond for us and our community. Helped me clean up a mess I made then walked right over to help another neighbor bring in groceries.

Fantastic experience: Dion is awesome! Made my moving situation so much easier and quick. Thank you

Fantastic experience: Dion helped me find a great apartment and has been very responsive and helpful with any questions I’ve had.

Fantastic experience: Dion the property manager at Creek bend has been so helpful with so much and is very kind.

Fantastic experience: Dion is the best! Super responsive and thoughtful. Great communication! Has been very helpful with maintenance problems and always makes it work! He knows what he's doing and does it well! Thanks Dion!

Fantastic experience: Dion was incredibly kind in the whole move in process. I appreciate everything he has done for me making me feel at home! Anytime I need his help he answers promptly as well.

Fantastic experience: Colin is by far the best maintenance guy I have had the pleasure of interacting with. He is very kind❣️❣️❣️

Fantastic experience: Would recommend living here! The landlord Dotty is so sweet and very people friendly! A lot of communication, any help you need and they are there! Best apartment ive lived in so far! The neighbors are very friendly :) love it here

Fantastic experience: MR COLIN . Really did a great job. Fix everything i asked. Very efficient work. Thank you again Colin.

Fantastic experience: Review for Johnny: Johnny has been fantastic helping me with several maintenance issues I had in my unit. He was prompt in his responses, very quick to fix or find a solution for my requests, and fully fixed my issues instead of just making temporary adjustments. He made sure I understood every step of the process so I highly recommend him for any needs, he’s been the best for all of my maintenance needs.

Fantastic experience: Jonny is a great maintainance person. He is very prompt in responding and great at fixing. He is also very kind and helpful. I recommend his services to everyone in midlake

Fantastic experience: Jonny it was really warm after the fix THANK YOU

Fantastic experience: Jonny is responsible for our issues, come timely,very polite,help us unclogged the toilet

Fantastic experience: Johnny is really helpful and friendly. Our maintenance requests get done timely in Midlake Apartments

Negative experience: When we received our keys, we were shocked by the condition of the unit — pests, carpet stains, broken cabinets and light fixtures, mold and an overall lack of cleanliness. Yes, pests including roaches and spiders. Can you imagine moving in knowing that they don’t care about the unit/property in the first place? We couldn’t risk moving in under these conditions and unfortunately had to pay to break our lease. We will never rent from Guide Property again and strongly recommend others think twice. UPDATE: The lease break fee, which was a significant amount, was not waived, despite the company stating otherwise in a public review response. Additionally, pest control and carpet cleaning were not coordinated, despite multiple requests during move-in with Ashleigh Groen and Isobel Alessandro. If Guide Property would like to reimburse the lease break fee, they can contact me directly. Until then, my review stands: do not rent from Guide Property.

Fantastic experience: Jonny did lots of maintenance for us moving in , fix the air gap , door latch , cabinets, teach us how to use the appliances correctly, thanks

Fantastic experience: Jonny and Olarn did an excellent job , they keep fighting the leaking issue , profession and fast

Fantastic experience: Jonny came down promptly to take care of an issue with the bathroom pipes. He was kind and courteous. And a great help for a big emergency.

Fantastic experience: Jonny and olran fixed everything fast. Great service, super fast service. Five star, great for me! Great company.

Fantastic experience: Dion is so great! I've lived in a good number of different apartments/rentals and not one has made me feel as welcomed and respected as this place. Great communication and beautiful community! I moved across the country from Michigan and he made the whole process smooth and easy! Thank you!!

Negative experience: They are slum lord property management company. Never answer the phone, barely came to clean the property and most recently... they have been dropped by my apartment owner but ZERO information sent to the tenants.

Fantastic experience: Jonny did a great job replacing the light bulb. He also checked the other rooms, fixed an issue he found, and even cleaned the vent without being asked. Really appreciate his extra effort.

Fantastic experience: Fast, professional, and knowledgeable. Great guy who knows his job.

Fantastic experience: I really love the view outside of my apartment, and it was always nice to talk to our property manager, Dominic, and the maintenance guy, Seth too. They can always address the problem efficiently and provide services as soon as possible! Thanks to them my days stay at my apartment are amazing and wonderful! ☺️

Fantastic experience: Zack was so kind and helpful. I think he came up with creative solutions and showed me how to fix my drain when it's clogged

Fantastic experience: Dominic was helpful and professional. He responded quickly and tried to assist with my issue. I appreciate his support. Thank you.

Fantastic experience: Thank you Colin for doing such an incredible job! You really exceeded our expectations! We are very happy with our doors they look brand new!

Negative experience: Moved into Lohas managed by guide property services and my experience was the absolute worst year in my rental history. It takes maintenance over 2 weeks to respond to any service requests which is super annoying if your sink is clogged or your dryer stops working (that took 3 weeks before someone responded to my serval requests.) No one ever answers the phone when you call or text number they provide you with. Honestly wish I never moved in here. I’ve had 2 packages get stolen and Amelia the leasing agent told me the maintenance team would clean up my unit and fix the chipped shower and they never even did that so I had to move into a super dirty and stained unit.

Fantastic experience: Chuong Vu was very responsive and got the job done quick. Leak patched, sanded and painted like clockwork. Salute.

Fantastic experience: Collin was great when coming to help with an ongoing fridge issue. He came the day I expressed my concerns over my fridge not working and not only brought us a mini fridge for a substitute but set the mini fridge up and offered the box as a play fort for our cat. Thank you to guideproperty for coming so quickly.

Fantastic experience: Colin was friendly, professional, and accommodating. He was thorough and accurate. Very impressed.

Negative experience: I used to love my apartment, it was really old and kind of sketchy but it just had a bit of charm and was affordable. It is no longer affordable. Since this company took over I have only spoken to a person one time and all they did was bully me. What are we, children? She insulted me about my service animal. I was bullied into renewing my lease but I have done research and now know my rights. I have so many problems with the apartment now that in order to fix anything I would be in a construction zone constantly. I’m not willing to do that. There is mold and the wood is rotting. I really dislike my new apartment manager but they change every month or two so hopefully the next one will actually speak to me like a person. Issues that need addressed: -paint over entire house is crumbling, myself and my belongings are always covered in paint flakes. These flakes end up on/in the stove and oven causing them to burn and create noxious smoke. I have stopped using the kitchen due to contamination. -rotting porch -rotting carpet -mold -humidity issues -sinks draining very slowly -old water heater line burst in the past, leaking onto carpet and causing the carpet and my belongings to be soaked -malfunctioning dishwasher. Loads of dishes take 2-3 washes and even then the dishes have some kind of grey and white debris on them. It leaks often -stove that sometimes does not work at all -water outages, more than 4 in the last few months -water coming out of the tap red and gritty -porch railing falling apart and loose/wobbly -screws falling out of ceiling -walls are cracking -paint was globbed over everything, from bugs to spiderwebs and hair. This includes the heaters. They seem to singe the paint when they’re turned on. -the doors don’t fit into their frames/shut. It looks like they were kicked in previously and the jams are cracked and hinges are ripping off. Avoid this company.

Fantastic experience: Jonny yan did a good job for our property , we just asked for fixing the faucet , he help us fix the water valve , water pipeline , we are so happy

Fantastic experience: Zack has personally been integral in us getting everything squared away with our new apartment We absolutely love the maintenance team Zach has been more than helpful We would be lost without you guys Thank you so much. Great communication was really simple to get our oven fixed and our dryer working right Thank you again guys.

Negative experience: I live at one of their properties , drier has not worked in over a month and property management has done nothing about it despite maintenance request and numerous texts to manager and maintenance , additionally I emailed guide property themselves citing the issue of failed maintenance and have gotten no response in over a week

Fantastic experience: Collin is absolutely amazing; Not only has he saved my dog from getting lost while out pottying several weeks back; he came back for a work order; crushed the order, and corrected some other big ticket items, thee sinks, one faucet, and track lighting repaired in one day; while he still helped two other clients along with us throughout his time here... I'm a very skilled jack and a hard working veteran; he earned my respect and friendship today, I enjoyed conversating about trade work with him and watching him do his thing, it took me back to when I was doing appliance repair/install work.

Fantastic experience: Zack was so great and responsive about a plumbing issue we were having! He kept us updated, fixed the problem quickly, and was very kind.

Fantastic experience: Chuong Vu fixed our maintenance issue and was friendly, helpful and very professional overall great service!

Fantastic experience: Jonny is pretty good , he purchased the parts and help us fix the problem so fast ,we do love this guy !

Fantastic experience: Colin is always pleasant and does great work! He goes above and beyond to get the job done.

Fantastic experience: I had to come on here and talk about my property management. His name is Dion Salinas! He really is all in all such a good person!! He goes above and beyond for all of us- I’ve seen it on multiple occasions, and you can tell he really is genuine! If you were looking for a place with just good ol/nice people, I would recommend asking for Dion at Guide Property Services!!

Fantastic experience: Dion is always is above and beyond for me and as a good pillar of our entire community

Fantastic experience: The maintenance guy, Zach, was super helpful and good at getting our issue fixed quickly!

Fantastic experience: Devin has been an amazing maintenance man that always gets things done quick and right. He's a problem solver that always finds a solution for any difficult problems that have occurred. Recently, he came out on a Friday night for an emergency repair. Honestly, he's the kind of maintenance person that people hope that they get. Thank you for all the help that you have provided for my family. We appreciate your dependable hard work.

Fantastic experience: Dion is a great property manager. He is always super responsive and very helpful.

Fantastic experience: Dion is a kind and generous property manager. He has been professional and supportive to all his tenants. Thank you for all your hard work!

Fantastic experience: The maintenance guy Zach was such a sweetheart, and super polite, and even though helping me with getting my heat turned on, was something super easy he didn’t judge and help me out with getting my heat turned back on

Fantastic experience: Chuong Vu was the best repair man. Fixed my blinds and my toilet. Good craftsmanship, communication, and polite.

Fantastic experience: Zack did a great job on my work order. Very polite and the repairs were fixed.

Fantastic experience: Grateful for an Amazing Housing Experience at Southern Pines— Thank You, Joanne! I had such a wonderful experience getting housing, and I owe so much of it to Joanne. From the very beginning, she went above and beyond to make sure everything went smoothly. She was patient, understanding, and truly cared about helping me find a place to call home. Joanne kept me informed every step of the way, answered all my questions, and made the entire process feel less stressful. It’s rare to meet someone who genuinely puts their heart into their work, but Joanne absolutely does. Because of her dedication and kindness, I’m now in approved, — something that wouldn’t have happened without her support. I’m deeply grateful for her hard work and compassion throughout this entire journey. Thank you, Joanne, for everything you’ve done — you truly made a difference in my life.

Negative experience: This place is unprofessional. 3 calls it took just to reach the front desk of this property management. Im trying to reach them about Arbour Courts Apartments. What I dont understand is why no one is there in the office answering phones during business hours. They had pest control outside waiting and he got to the point of it was taking to long and he left. When I spoke to the front desk person all they did was give the same number we've already been calling. When you have someone renting from you you should be on top of it. Especially the amount its costing to live in Seattle being overly expensive.

Fantastic experience: Collin consistently provides exceptional maintenance service. His professionalism, attention to detail, and broad skill set ensure every task is completed efficiently and to a high standard. Beyond his technical expertise, Collin is kind, personable, and always approaches his work with a positive attitude. He's a true asset to our rental property and community.

Fantastic experience: She has been one that cares about the property if you need something done she will help you do it she is the best property manager that I've had in my entire life and I do appreciate her

Fantastic experience: Ivan is wonderful. He was professional, kind and did an amazing job. The work he did was very goodHe showed up on time and was very pleasant to work with.

Fantastic experience: I've rented from this property management in the past and the experience with them is good, no complaints. Then, I found myself moving again and they had the perfect location and price for a unit we wanted, so I jump on that. I had the best experience ever working with this management company because off Isiah Fowler, who represented Guide Property to the fullest! This man handled me like a true PRO, and I can vibe a lot. He was upfront and no b/s and run around about prices dates etc.... from my very 1st call and to this day, he has been truly amazing. So Guide Property i hope you know you have a wonderful employee who represents you well. And to you, Isaiah, thank you for all your assistance this past month. Please to work with you..

Negative experience: i believe a property management company should be open and honest. i found a listing for 1,400 for a 2 bed 1 bath apartment. after booking my appointment they then told me it would be 1,600+ AFTER i already confirmed the listing i saw was 1,400. its sneaky and deceitful. and a waste of peoples time

Fantastic experience: I've had nothing but positive experience with this company and wish the landlord didn't switch to another one. Dotty N has been an amazing property manager and always there when you need her and their maintenance team is efficient when it comes to tending to your requests. Will miss working with you!

Fantastic experience: Colin the Maintenance man from melody hill is truly a great hard worker. He always goes above and beyond and always keeps me updated on any situation I request. Thank you Colin for going the extra mile and always a great positive attitude towards my family and I and he’s very pet friendly as well! Thank you thank you! He’s done two repairs at my unit very fast and efficient.

Fantastic experience: I was in a frantic status trying to find a place. I came across this apartment and started my journey with Joanne Woods from the beginning she was very kind and communicated with me quite well. During my process, she made it very easy. She helped me to understand what I needed to do to get approved. I was given my approval quite quickly. The move-in process was smooth and seamless. I didn’t have to worry about anything because Joanne took care of it all. It’s very hard to find a good management team and with Maintenance being so fast and Joanne being so kind it made for a very stress-free move for me. I’m very grateful and very happy that I moved into this apartment. It’s a beautiful apartment and I’m so glad that they have me in their family. I feel welcome! Many thank yous to Joanne for all her hard work and helping me on my journey

Fantastic experience: Colin always does a great job, he is very knowledgeable and dependable. Today he fixed my sink and disposal, I just put the work order in last night and I really wasn’t expecting him today but just like magic he got it done. Thank you for your hard work I really do appreciate it

Negative experience: Stay away from these people! If you think it's a bad thing when things are falling apart in your leased apartment and want your property managers to care, then definitely stay away from these people. They have very low standards. You will feel neglected and eventually start fixing things yourself. But if you have no problem with washer/dryer that hasn't been replaced in 25 years and pretty much all it does is just make noise, give these guys a call.

Fantastic experience: Dion is hands down the best property manager I’ve ever encountered, I have yet to see a negative aspect of the complex

Fantastic experience: Dion down in Boise is a G and made the move in process at the lodge at creek bend very easy and painless. Would recommend this place and his expertise to anyone!

Fantastic experience: Dion is one of the best landlords i’ve ever had, he’s so understanding about everything.

Fantastic experience: Dion has been so helpful with keeping me accountable and secure. He’s created a vibrant community for us here at creekbend apartments and will definitely send my friends his way

Positive experience: Idk how they're managing google reviews to show positively, but the overall google rating feels wildly different than my experience. **edited on 9/5 from 1 to 3 stars** Was able to get new manager, Isiah, on the phone. He was able to address my concerns in a polite and human manner. Hopeful this positive trend continues!

Fantastic experience: He was awesome. The repairs were quick, very friendly and I was very satisfied. Thank you for your service.

Fantastic experience: Zack Did an excellent job fixing my shower curtain rod that was coming off the wall very friendly and professional

Fantastic experience: I have been at a property managed by Guide Property for about 6 months now and feel very positively about it. Colin on the maintenance team has been wonderfully helpful in the maintenance requests that I put through, and he is extremely personable. Dotty, the property manager, was helpful in the move-in process and is responsive in answering questions.

Fantastic experience: Colin was prompt, professional and quickly resolved all my lighting issues. He worked efficiently and left everything clean. It is great to have reliable technicians within reach.

Fantastic experience: Colin from Guide Management is a very skilled and professional maintenance worker and thank you for fixing the closet.

Negative experience: 16+ Days Without Hot Water. If you’re considering renting a property managed by Guide Property Management, run the other direction. I’ve been a tenant in the Rex Building in downtown Olympia for just under a year, and this has been the worst experience I’ve ever had with a property management company. As of today (July 12, 2025), the entire building has been without hot water for 16 days — and counting. That means no hot showers, no dishwashing, no sanitation. I’ve submitted multiple maintenance requests, emailed repeatedly, and even filed official complaints with the City of Olympia and WA Attorney General. Their response? Mostly silence. Not even an apology yet. What’s worse: this isn’t just my unit. It’s a building-wide outage, including the multiple business downstairs. Guide Property Management has shown zero urgency, zero accountability, and absolutely no regard for tenant health or legal obligations under Washington landlord-tenant law. They’ve failed to provide basic habitability — and apparently think they can ignore tenants until we give up. Spoiler: I haven’t. I’ve already submitted a small claims demand letter and am actively pursuing legal action for rent credit and damages. Do not trust this company with your housing. Their neglect isn’t just inconvenient — it’s dangerous, unsanitary, and illegal.

Fantastic experience: Johnny was great and very helpful with our maintenance request. He was very timely, polite and clean! Highly recommend!

Fantastic experience: Jonny is perfect, he did everything fast and polite, we strongly recommend, very good man for strawberry apartment, we love him

Negative experience: Johnny came back last year and tried to address my dryer issue. Forgot to tell the manager I needed a new one and I waited 3 weeks. Fast forward to June 2025. I have a rodent issue due to a wall being undone behind my stove and have been trying to get ahold of management for a week. Maintenence came and saw the giant open wall and said they couldn’t do anything and to call pest control. This is not a pest control issue. This is an issue with my unit and I need this addressed. I’ve called, emailed, texted. The inability to get help and ahold of someone is reason enough to not rent here.

Fantastic experience: Dotty is the closest thing to an angel on earth. She’s helped us so immensely with getting our new place, she’s extremely nice, very accommodating, and friendly. I immediately felt like we were welcome in the community, and none of the leasing process felt “businessy”, it was all very casual and comfortable. The location is amazing, the layout is fantastic, the townhome is quiet, and I’m elated to get started on my garden come spring. Thank you, Dotty!

Negative experience: They regularly lose our rent check, Maintenance is shoddy at best. (Jun/2025 better maintenance now, the new team with manager Abbey is much better. She is reportedly getting the wall fixed!) There are broken down walls they have not fixed, They rarely answer the phone. My last rent check was returned for wrong address, they may no longer be at this address.

Fantastic experience: Dion has made living her more enjoyable than any other year I’ve been here!! He has lasted longer than any other property manger before and there is a reason for that. Good luck finding a replacement! He is truly great and always takes care of my problems.

Fantastic experience: Thank you for your help today Colin! Your work was excellent and professional. I really appreciated the great communication and the speed with fixing my door issue. Thank you very much!

Fantastic experience: Dion does a great job managing the property and comes up with fun neighborhood get together, such as pool party with barbecue. Highly recommend.

Fantastic experience: Dion runs cookouts during the spring and summer. It is NICE!!

Negative experience: This is by far the worst property management company I've ever worked with. They cut holes in my apartment to check for leaks and have left this here for almost 3 months. Now they are charging me to vacate or I'm forced to live with these holes until they decide to get around to fixing them. Potential renters STAY AWAY!!!

Fantastic experience: He was very polite and efficient. He took his shoes off before coming in. He spent about 10 minutes in my apartment and fixed the dripping shower.

Fantastic experience: I can’t stress enough how professional and friendly the management team and the maintenance crew are. Devin is such a nice and friendly person and Zack is the same. Just good people. Nothing but good things to say and handshakes all around. The property manager Alec is a reflection of that. Devin showed up and fixed a problem for me and also made the place I live better and gave me some adjustments. Good man with a good company. I’m sincerely grateful.

Fantastic experience: Collin fixed the problem very professionally, has a great attitude and the work he did turned out great. Helped also with minor fixes around the unit. I appreciate everything he's done to make the apt running smoothly again

Fantastic experience: I just moved in and the staff has been nothing short of amazing. Glenn is hilarious and attentive as well as Jasmine. So glad we moved here.

Fantastic experience: Zack from maintenance did a great job fixing a few details in my unit. He was prompt, efficient, and made sure everything was done right. Really appreciated his attention to detail and professionalism.

Fantastic experience: This is a review for the property maintenance man Chuong Vu. The window blinds to the studio were broken and he came through in a very timely and efficient matter. He kept in constant communication with me and I'm satisfied with the end result. Give this man a raise!

Negative experience: STAY AWAY from their properties if you value your life! They are an absolute and utter horror-show of a rental management company, repeatedly violating state rental rights and safety compliance. I live in a property managed by them: - the building is out of fire code compliance - the elevator is out of safety compliance and goes down regularly - the boiler has been dysfunctional for almost a month and there’s no hot water, which is a state law violation of rental rights - the building has broken walls they have not fixed for over a year - because of the above, there are regular break-ins, stolen packages, homeless people breaking in and threatening residents The manager and property are never accessible by phone, the calls keep going to voicemail. If the fact that the property management company neither bothers with any maintenance or repair isn’t bad enough, the repeated compliance and safety violations PUTS YOUR LIFE AT RISK. Avoid them like the plague.

Fantastic experience: They're amazing. It's very well managed and well maintained. They always reply as quickly as possible to every problem and solve it quickly and efficiently. The apartment I live in is so nice. Dion the property manager is super nice and professional too, he's always very kind and does his best to help. As a first time renter I was a bit confused when I started searching for a place and when touring my current apartment he explained everything very well and it made me feel really confident about renting here, I applied for the apartment immediately after the tour and got an approval email in a few hours afterwards which was super exciting. My partner and I are very happy here and look forward to coming home everyday and it's all thanks to him and this company for making us feel so safe in our decision to live here.

Fantastic experience: Zack did a great job replacing our smoke detectors in Southern Pines, 8112 E. He was fast and efficient, and very friendly.

Negative experience: Cristi Amble knocks on residents doors after hours without alerting them ahead of time. Not that it would make a difference if she did alert me being that either ways it not illegal for management nor owners to come to your home after office hours AND YES I VERIFIED THIS ! She called me asking for keys that another resident dumped on me after trying to reach her but wasn’t successful. She felt the need to let me know that she was changing the locks anyway then still popped up after 8pm at night. Unprofessional, inconsiderate and inappropriate to say the least

Fantastic experience: The maintenance man has been on point every time and is a very nice guy (Shout out to Zach). Really good company. Thank you for all your help.

Fantastic experience: I've had several issues in my apartment for the last few months, mostly bathroom issues. Every time I have had an emergency or any maintenance situation the maintenance tech, Glenn, had been extremely prompt and helpful in every situation. He comes to check on the issue as soon as possible and gets the job done as fast as he can. Out of all the apartments I have lived in, I feel a lot better living at Oak Park with a maintenance tech who actually seems to care about his our apartment as much as we do and it gives me piece of mind living somewhere I know that Glenn will be there to save the day!