HomeRiver Group Kansas City Property Management

Fantastic experience: Employee: 1099 Torranie was absolutely wonderful to work with throughout my entire leasing process. From the very beginning, she helped guide me through finding the right place and made the whole experience smooth and stress free. She is a great communicator and always kept me informed every step of the way, which I truly appreciated. On top of that, Torranie has such a warm and personable personality. She made the process feel easy and welcoming, and it was clear that she genuinely cared about helping me find the right home. If you have the chance to work with her, I highly recommend it. She goes above and beyond and truly makes the leasing experience a positive one.

Fantastic experience: Very easy and effective to get assistance today with JP.

Fantastic experience: Worked with Abigail throughout the chat. Made things run smoothly and helped when asked.

Fantastic experience: JP is awesome and always handles my issues with care.

Positive experience: Anton and Maurice with the maintenance team are amazing with professional service . They did a superstar job on replacing some equipment within the unit. They did it in a timely manner with a great deal of respect to me working from home. They showed courtesy and were very pleasant . I am very pleased with the replacement equipment. Any future assurances or issues, I would have them back anytime great workers. Management; not too pleased, there is a huge lack of communication.

Fantastic experience: JP, he’s was great & helpful. Your job is meant for you… Keep up the good work. I am proud of you

Fantastic experience: Very fast expedited service today. Thumbs up

Fantastic experience: JP was so helpful and professional! I appreciate his help.

Fantastic experience: JP helped us in a crunch and provided great customer service while doing so!!!

Fantastic experience: I had a good experience talking with lovely regarding scheduling an appointment to check out the rental house

Positive experience: I appreciate. Do you wanting a 5 star? Review, but it took me 2 calls. Several text messages that were never answered through the same portal. That they keep sending me that I owed money. It should have been an easy fix. But it took my second call.So therefore i'm not giving you a five star.Review for something that could have been taken care of the very first day

Negative experience: The house we rented clearly was not cleaned or looked at before move in…. we have no usable tub for our baby to bathe… the hot/cold water only lets out hot water that is to hot for baby to bathe in. So I have to bring pitchers of cold water to the tub from the kitchen…. But now the tub stopper doesn’t work, so we don’t even have a tub to use…Have over 8 outlets in the house including both bathrooms that don’t work…. And a toilet that is not bolted to the ground… The house was never cleaned before move in… bc the fridge had an error code and we moved it out to find years worth of grime and dust all over it. The home was advertised as 2 car garage, but only one had an opener… I have rented with first key and AMH and at least they clean the properties before move in, and have people who actually show up to fix the issues… so far I’ve had appointments cancelled for them to come fix the problems

Fantastic experience: Spoke with JP in customer service was very helpful and followed with callbacks once he received answer to my question.

Fantastic experience: Torrine Hunter is hands down the best leasing agent out there. As an out of state investor with over 45 doors in KC area she is an invaluable member of my team. She is dedicated, responsive & quick to get the job done. I had struggles with another PM, switched to her had all my properties leased in a few weeks. All this in the middle of winter. Home River Group management you absolutely must take care of her, she is your greatest asset to your company!!’

Positive experience: Abigail was amazing to work with. She helped me so much along the way. She responded to me fairly quickly after getting approved. Thanks Abigail!

Negative experience: This was the worst rental experience we ever had. The basement carpet and subfloor were soaked in pet urine from the previous owner, causing some of the most foul odors I've ever smelled. Constant turnover in staff, so you never know who to contact. When we moved out, they tried to charge us for damage that would have been *physically impossible* for us to cause. If you do rent from them, when you move out, take photos and videos of EVERY. SINGLE. WALL. and surface. And ceiling. And the yard/length of the grass blades. Seriously. You will need it. The ONE time these people are attentive is when you move out and they try to charge you like CRAZY. You will need proof. I hope the slumlords at this company get what is coming to them.

Positive experience: I rented from this company for 9 years and I have nothing but good things to say. I've had my problems with them but overall great company. I'm now renting with first key homes and it's my biggest regret I would do anything to go back to being managed by home River. Great company. Great maintenance team.

Fantastic experience: Today, I had a great experience with your customer service rep, JP. He was patient, listened to my concerns, and addressed every issue that I had as a loyal, five-year customer of HomeRiver Group Kansas City Property Management. He went above and beyond the call of duty to make sure that my needs were met and I am definitely thankful!

Fantastic experience: I was dealing with a frustrating situation initially but the professionalism of Gracelle Rama put me at ease and she resolved my issue quickly. Thank you so much

Fantastic experience: Maria Okol was very professional and helped me get everything straighten on some charges I was being charged for that I should not have been charged for. Awesome Customer Service

Fantastic experience: Nice and helpful Champagne did her job very well

Negative experience: Hands down the worst company me and my family have worked with. We’ve been residents for almost 3 years and I don’t even know where to begin with the issues. The property we moved into does not have Heating or A/C throughout the whole property. Never got a tech out here to get it situated after months of requests. We’ve discovered mold that was painted over and rotten wood causing our doors to fall off the hinges. On top of all of this they continue to raise our RENT! They want US to fix all of these issues for us to get our deposit back. Never working with this company again. STAY AWAY!

Fantastic experience: JP was kind and answered my questions. While also providing me with the information I needed via email. Thanks JP!

Fantastic experience: We want so say a personal thank you to Torrine, Ruthanne, and Kelly for helping us get a tenant into our home safely. We went through many, many hurdles struggling to get a tenant in our property due to working with a previous management company which left us with a horrible experience. But with all the heavy lifting that Torrine helped us with over at HRG. We were very grateful for her help and communication working together. If you ever get the chance to work with Home River as a landlord, ask to work with Torrine when being on-boarded. She was great, stayed on top of communication and saw the whole process through with us, and didn't give up on our property when it got tough. Thank you for all the help Torrine! -Nick, from A Charmed Living

Fantastic experience: Champagne, was great and was very informative and very helpful. I am very thankful for her support.

Negative experience: I used to co-sign one of my family friends; their 1st floor home under flooding, their furniture, carpets got messed. They tied to communicate with the property manager, no serious response at all. But they know how can ask the extra $$, making collections company overall. Not recommended, while signing the contract so beautiful, just wait until your apartment has some issues, you are your own, not serious help ...

Fantastic experience: JP was excellent with helping me to get a rent money voucher so I could pay my rent for November.

Negative experience: I would give 0 stars but it wont let me they fee you to death cant reach anyone property manager never returns your calls maintenance is a joke

Fantastic experience: I've been with Home River for a couple years. I had problems with my toilet, they replaced it with a brand new one in one day... Nice to know how efficient they are...Thanks again...!

Fantastic experience: Champagne gave me great information and definitely made it so I can get what I need to get together to get a house.

Fantastic experience: Isah was very friendly prompt and extremely helpful throughout my entire process by far the most helpful yet simplest leasing experience I’ve ever had !

Fantastic experience: Torrine with the Missouri branch is absolutely AMAZING! I kept getting the run around with the branch from my hometown and kept getting transferred to torrine, even though she is across the country from me she spent well over an hour helping me figure it out. Absolutely hands down a true rock star. She deserves a raise.

Fantastic experience: JP is always so nice and helpful when it comes to any request or concerns I have thank you for all you do I truly appreciate it.

Fantastic experience: My garbage disposal went over the weekend and by Tuesday it was fixed. Very good service.

Negative experience: Company ignores all of their houses. I am a neighbor of a house they “manage”. The trees are dying in the backyard and constantly drop large branches in both theirs and my yard. I have been reporting this for well over a year to them and they continue to ignore it. In the summer, the grass is almost always overgrown at house and they don’t make their tenants do anything to maintain house.

Fantastic experience: JP was pleasant and easy to work with. He has been very helpful to me with my account and understanding the ledger.

Negative experience: Scam likely about sums it up! Applied for a unit.. then it’s “off the market”.. then reposted a day or 2 later. Happened more than once with more than 1 property. Findigs is who the application goes through. They’re both sketchy as heck! Be careful. Went elsewhere and got a new house with no problem. Same area but higher rent. Findigs claimed the unit was denied by HAKC for the amount… complete bs!

Fantastic experience: Christian was awesome in helping us get a tour scheduled and very attentive to any questions we had. He was very kind and patient

Fantastic experience: Grace was awesome and really helped me understand what I was doing

Fantastic experience: This move-in process has been very complicated and difficult, but throughout it all, Torrine has been extremely helpful anytime I reached out. She always responded in a reasonable time and provided me with the information I needed. If it weren’t for her, I wouldn’t be leaving such a great review for HomeRiver Group, because the overall move-in experience has not been pleasant. I’m very grateful for her!

Fantastic experience: Christian helped me so much finding lists for homes thankyou he is excellent GOD bless

Fantastic experience: Mr. Christia was the person who assisted me. Very nice person.

Fantastic experience: Grace was a very big help and I’m excited to have new rent people

Fantastic experience: Great service!!! Christian was amazing and helped out soooo much ! Answered all my questions. I was so confident.

Negative experience: Not the easiest group to work with. I can never fully understand the person that answers the phone. If you set up auto rent payments even after your lease ends it will continue to auto deduct payment. You have to go online to stop payments but the process to stop them is confusing. Why would they automatically continue to take rent from you when your lease date ended? The people over the phone just have scripted information to give you and aren’t very helpful

Fantastic experience: Christian was great! Very kind, patient, and informative! Thank you for the amazing and easy experience in finding my home!

Fantastic experience: Homerivers is a company of houses for rent that help you and give you security for the process of acquiring the house of your dreams, I really appreciate the attention of Ashley Rabelas, without a doubt a good person who helps answer all your doubts. Feel safe to acquire a new home with this company.

Fantastic experience: Christian did a wonderful job giving all information needed.

Fantastic experience: Had a great experience with agent. His professional tone helped smooth out the call and he quickly assisted me with my issue. JP was an amazing help as always. His help has been invaluable!!

Fantastic experience: Christian, assisted me in getting a code at the last minute and it was very quick and easy. He was able to get me in fast.

Fantastic experience: He was great with handling my questions in a timely manner thank to jp

Fantastic experience: I met the wonderful person to help me is Christian and I give him 5*

Fantastic experience: Christian was very friendly and helpful when I called, inquiring about a property!

Fantastic experience: Christian was very helpful with the process and let me review the apartment with no problem.

Fantastic experience: Christian was of great help in assisting me today. Great experience!

Fantastic experience: First let me say- this was thee most pleasant and beautiful interaction I've ever had with a realtor. She was prompt, well spoken and just a dream to deal with. Her attitude was patient and consoling, even when mine wasn't. Whoever hired her definitely hit the lottery... Good job Ms. Hunter

Fantastic experience: Great Service and communication! JP really helped me in a time of need.

Fantastic experience: Jp was very nice to me he answered all my question and I was very comfortable in talking to him.

Negative experience: This company is by far the most Inefficient and Unorganized management company I’ve ever worked with. They did not have access to their own portal or software. Each representative fails to leave notes appropriately on the account so therefore you will be communicating about the same situation for weeks without getting anything done. Not once has communication been straightforward and to the point. I only have to deal with the company once before I know they’re not worth the time and they lack the convenience they claim to be providing. By looking at their page reviews, you would think that they were credible, but they lack a lot of experience and their customer service is a hit or miss. They need to focus on consistency and retrain all of their employees on how to Manage account efficiently and request the appropriate documentation the first time to ensure the process can be streamlined.

Fantastic experience: JP is Very good at his job helped me out tremendously

Fantastic experience: Maurice with maintenance was awesome. He came and fixed my sink and drawer with no issues at all after another person with maintenance failed TWICE to fix it correctly. An absolute professional he was and as nice as can be. 10/10 service. Spoke with JP at HRG via the phone and he provided excellent and handled my needs perfectly. Thank you.

Fantastic experience: Torrine, the leasing agent, was fantastic. She walked us through the entire application process and patiently answered all our questions. She made finding a home for our family easy and hassle free. The stas are for her. However, my utilities have been setup, I have an approved waiver to use my own Internet services, and I have my renters insurance approved, but still waiting for them to adjust the fees. I call and am told to reach out to another 3rd party company which I have. This, so far, has been the most difficult leasing process I have encountered. Please make housing simple and streamlined. There seems to be too many handoffs and extra fees for services that are not needed. Normally, you add the fees onto the rent if they do not provide an approved renters insurance policy by a certain date and Internet should be an optional additional service that can be added. It should not be mandatory.

Fantastic experience: JP is very helpful and consistent to the service that I received. Thank you so much for your service.

Fantastic experience: Torrine was an absolute delight to work with. She was very responsive and helpful throughout the whole process. She sent video of the property before my girlfriend and I were able to see the property in person and then she promptly responded when the property was ready to view in person and met us there to walk us through the house. If you have an opportunity to work with Torrine, you will not be disappointed. Top notch!⭐️⭐️⭐️⭐️⭐️

Negative experience: I can’t speak to the work that HRG does for tenants but as a property owner and former property management company owner I would not recommend Home River Group Kansas City to mange your property. They cost me tens of thousands of dollars in lost rent and repairs that could have been avoided if they had competent property managers- which they do not. They try to run a business that is essentially a hands on face- face business with automated systems that leave both owners and tenants frustrated. There are better companies out there.

Fantastic experience: Been great with us so far on getting us approved for a house. Worked with us as we needed to find a house to move from AZ to MO. smooth transition! Thank you to Isah for being kind and helpful and been amazing with answering out questions!

Negative experience: The unit attached to my townhouse sat vacant for months last summer. Food was left in that unit. Due to that being left vacant I now have a cockroach issue that I have being fighting for a year. I asked for help with it because it is not my fault that they neglected the unit next to me. They refused to help me with pest control because it's not in my lease agreement. I'm upset because I'm having to pay extra out of my pocket due to their negligence.

Fantastic experience: Champagne, was such a Great help & very accommodating getting me scheduled to view the home. With 8-5 work hours , it’s hard viewing rental properties as most isn’t available during late evenings or the weekends. And it was a pleasure to be assisted by her..

Fantastic experience: Great assistance and follow up, we finalized our leasing with no major issues, Abigail Pereira was super helpful and careful of every single question posted on the chat, her help and guidance made this possible. As well, Lottie Keziah was very supportive and always open to text messages and calls at any time. Thank you both!!! Thanks HomeRiver Group!

Fantastic experience: Shannon was very helpful getting my a/c maintenance issue handled. My family is very grateful.

Fantastic experience: Maintenance (Maurice) continues to be amazing. We love him, he's quick, pleasant and knowledgeable. I hope he stays with the company for as long as I stay in the house! I've learned over the years to contact the "person in charge" of my issue and I've always gotten a response. I can't say too much about the call center in general, but Lori, and Kelly have been nothing short of amazing. ❤️

Fantastic experience: I had trouble getting the key from the lock box, Christian was there to help me, he was very patient, professional, and friendly……Big Help!!!!

Fantastic experience: Christian did an amazing job at helping me today! He was very kind and passionate. 10/10 experience !

Negative experience: Very hard to understand the young man. He couldn't answer any of my questions. He graciously informed me he'd have another representative in a different dept. to call me with answers to my questions.

Fantastic experience: JP deserves 5stars for his excellent service throughout my move.

Fantastic experience: Hello! Champagne she was on point and her customer service skills was the best. She did such a fantastic job I was blown away we need more Representatives like her. All I can say is job well done!!! Thank You

Fantastic experience: I was having difficulty with accessing the home, and Christian talked me through everything! I was able to see the property and ended up applying. Thank you Christian!!

Positive experience: Christian was helpful but sent me the Google survey review link like 4-5 times. I felt a little harassed.

Fantastic experience: She was really helpful and patient and all the things that attendant wants to see in a leasing agent

Fantastic experience: This group has been great to work with. Nelson has been fantastic and responsive.

Fantastic experience: Home River Group is a property management group meaning they’re just management & do NOT own the properties that are being rented out. If I put in a maintenance request, there’s Home Rivers maintenance team that will review it and decide if a regular maintenance employee will need/can come out to evaluate what may need repairs/replaced. If a specialist depending on the issue is needed- we’ll let me sum it up: MOST maybe all repairs & replacements need to be approved by the actual homeowner. I understand most is NOT 100% on Home River Group because to be honest they’re kind of the middle man. It’s more so the properties actual homeowner not being fully willing at times. I do assume our actual homeowner is better than most. If there is one person who deserves a 5 star review it is a Home River Group maintenance employee named Danny! He exceeds the other employees in my opinion. Communication, understanding, validating our concerns, his want to help & willingness to do his best. Update: on July 28, 2025: Home Rivers Property Management’s Resident support cares and puts the work in to resolve any issues promptly (issues that are in their control, not the homeowner). Thank you Rox for taking my call and sending me my updated lease agreement! Much appreciated.

Negative experience: They will not contact you back regarding problems in the home. It was so filthy, 2304 elm street, Higginsville, MO, I had to move out within in five days of renting the property. This is my dog, it’s taken two weeks to get him even close to better. They should be be shut down. Slum lord.

Fantastic experience: Christian was awesome!! He was helpful and super nice. Went up and above to help me :)

Fantastic experience: Great help getting our portal set up. The operations of this company is above anything I have partnered with in the past. JP gave me a call and helped with exactly what I needed assistance with.

Fantastic experience: A plumber was sent without hesitation to fix the recent problem. I have had quality service with the few problems I have encountered with my property.

Negative experience: This is the worst rental company. They charge randoms amounts every single month. Paying on their website includes an extra charge of $53. Maintenance hasn’t fixed anything in my home for 2 years. The basement constantly floods, the paint is falling off the falls, no EVER calls you back. This company is the bane of my existence. Update- this is what it’s like living with home river group. They do not care about us. Sewage has been backing up for the last 2 weeks & still no repairs

Positive experience: Very friendly, unfortunately it was very difficult to understand what he was saying due to his heavy accent. I understood half of what he told me. He was kind enough to text me the information I requested

Fantastic experience: Christian was wonderful and very informative. He provided excellent customer service and answered all of my questions. 5 Stars!

Fantastic experience: Torrine is responsive and efficient. She has been communicative every step of the way. I really appreciate all of her help and guidance during this process!

Negative experience: water leaking INSIDE my townhome and in the adjoining townhome from the shared wall. neighbor and I have checked our dishwashers, sinks, toilets, etc. and cannot find the source of the leak. I have called and emailed Homer River 10x over the last 8 hours ... not a single response from anyone except one person in the Philippines who said he "wasn't authorized" to transfer the call, but I'd "hear from someone".

Negative experience: They own a house next to us. Every tenant they have leased to we have had issues with. Over the last 2 years the yard is never mowed and the tenants let trash blow all throughout the neighborhood. They do not seem to care about this property whatsoever or the neighbors around it.

Fantastic experience: Christian was excellent! He assisted my needs and answered all of my questions. Great customer service.

Fantastic experience: Louise soriano was amazing to work with I'm happy she made my life alot better with what she done for my family

Positive experience: Great job on taking your time with assisting me finding my next home for me and my family. Keep up the awesome work with time and patience. Thank you again

Negative experience: If I could give 0 I would. I’ve been without a working refrigerator for over a week. Been told daily I will receive a call. Maybe this will speed the process a little bit.

Negative experience: Very poor service. I have a rental property with HRG property management. Received rent the first month, then nothing for the next 3. Renter is still in place, living rent free. My emails to HomeRiver are either completely ignored or a brief "we are working on it" response. Look elsewhere for property management service. You have better options.

Negative experience: May 2025 update: Unless you want to live in literal squalor & in actual risk of your unit being condemned by the city, RUN AWAY! Besides the fact that they half-ass every maintenance request, they are also just blatantly arrogant and rude, completely lacking ANY empathy, even when their tenants are the ones suffering. They clearly only care about scamming money out of people.Unless you want health issues and to hire a whole new legal team--seriously--RUN AWAY!!!!! RUN don't walk away!!! Since day one this has been nothing short of a nightmare. 1) They did not show up on move-in day or send us our lock-box codes--this cost us $ extending our truck, moving utility appointments, and nearly made us stranded and homeless in the middle of winter in KC. 2) Once inside, our unit was full of animal urine and feces which was NOT present at our tour. 3) We are being charged for utilities that are not at our current address. After weeks of disputing faulty charges and finally getting them removed after lots of nasty backlash from both managers Sharon Donegan and Shannon Fergunson, I wake up today to find another new faulty utility charge. These are in the hundreds, people! --this lasted for MONTHS! 4) If you put in maintenance requests, expect them to be ignored for weeks or to be accused or causing the problem (even if you just moved in). When I say I have never in my life had such a horrendous experience with renting, I mean it. Run fast, and far, away!

Negative experience: There are no words for how frustrated I am with HRG.. I put in maintenance requests, and they sit for 3 WEEKS.. I ask what the status is and I get “I’ll look into this” then NOTHING.. I’ve complained about these stupid maple trees hanging over my driveway,I trimmed and now with storms I have branches falling and breaking.. what if one falls on the house or my kids??? Then what? Definitely do your search before renting through HRG Here we are- I had to fix THEIR gate that is rotten after two months of waiting.. I pay rent EARLY ever. Single. MONTH.. the least they can do is take care of the property..so I’ve taken my two star rating down to 1.. HRG doesn’t deserve any stars with all the waiting I’ve done to get thing fixed and looking better.. last picture is the fixed gate that I did for them. The screenshots are what the advertise.. all lies.. **maybe if they address the problems and fix the issues I’ll update my review.. Update- they never addressed the issues, instead they gave us 60 days notice! Whatever, good luck renting it out it! Slumlord is what HOMERIVER Group is!

Negative experience: The absolute worse company to have manage a property. Illegally adding charges to rent for services you dont pay for. Will absolutely not repair anything. Leak in hot water tank. Shut off water for two weeks. Promised repairs, took off a combined 10 days nobody showed up to do work. Portal for concerns complete bullshit. Absolutely run if they are the leasing company. If you could give negative five stars they would be negative 10. Paid every month on time and they honored zero obligation in lease. Customer service a joke and leasing agents even worse. Do no rent from this company

Fantastic experience: Andrea was knowledgeable and answered all my questions. The only reason I’m giving 4 stars instead of 5 is the listing has two different rent prices so that’s a little confusing for perspective tenants. Hoping we are approved to rent from HomeRiver! Updating this to 5 stars. We were approved to rent with HomeRiver- so exciting. Unfortunately while writing up the lease they realized there was a mistake and the homeowner actually wasn’t allowing pets. HomeRiver took responsibility for the mistake and refunded our application fee. We are sad at losing the place but grateful that HomeRiver made it right by refunding us. Shoutout to underwriter Abigail!