Associa Arizona

Fantastic experience: I would like to share a 5-star review regarding my recent experience. I especially want to mention John Cousins for his outstanding service. He was incredibly helpful and made the entire process seamless. I highly recommend his services to anyone looking for professional and dedicated support. Thank you again for the excellent experience! Best regards, Ela Viana Admin. Asst. KMS Enterprises

Fantastic experience: I had a great experience interacting with John Cousins from Associa and received the requested documents right away.

Fantastic experience: Thank you, Christina Lostutter, for your excellent customer service in assisting with a ARC review form. Thanks to your professional guidance, assistance, and follow up the review form was approved and we are scheduled to move forward as planned. We appreciate your help!

Fantastic experience: Our experience so far has been great. John Cousins always provides a super fast response to my inquiries and is very helpful.

Fantastic experience: I received some truly great customer service today through Christina! She was professional and put my mind at ease by helping me to understand what to expect going forward.

Fantastic experience: Christina Lostutter has been wonderful to work with. She’s friendly, responsive, and incredibly helpful in walking us through the ARC process as we prepare to move into the community. She took the time to answer our questions, explain requirements clearly, and made the whole experience easy and stress-free. We really appreciate her professionalism and positive attitude and are excited to be moving into Sahuarita. Thanks again, Christina!

Negative experience: DO NOT, I REPEAT, DO NOT SIGN ANYTHING WITH THESE CLOWNS UNLESS YOU WANT YOUR LIFE TO BECOME A NON-STOP HORROR MOVIE WHERE THE VILLAIN IS YOUR OWN MAILBOX AND THE SOUNDTRACK IS THE CONSTANT DING OF FINES FOR BREATHING WRONG!!!! I’ve been trapped in their “managed” community for 14 months and it feels like 14 YEARS IN THE NINTH CIRCLE OF HOA HELL. Property management? More like PROPERTY DESTRUCTION. Roof leaking like Niagara Falls for THREE MONTHS? They “investigated” by sending a guy who took a selfie and ghosted me. AC died in 115° Arizona summer while my kids were melting into puddles? “Submit a ticket” they said. I submitted 47. Got 47 automated “we received your request” emails and ZERO action. My neighbor’s pool looks like a swamp monster’s hot tub and they’ve been “looking into it” since Biden was president. Meanwhile they’re cashing my $400+ monthly “assessment” checks faster than I can blink. But the REAL cherry on this dumpster-fire sundae is their DISCRIMINATORY, TWO-TIERED, KANGAROO-COURT RULES FROM SATAN’S OWN LAWYER. Ohhh you better believe the rules only apply to certain people. Got a truck in your driveway for 12.00001 seconds? BOOM $250 fine if you’re a normal working schlub like me. But the board president’s brother-in-law parks his lifted monster truck on the grass for weeks and suddenly the rules “don’t apply” because “family discount.” Kid leaves a bike out overnight? Violation notice with threats of liens. Board member’s kid has a full-blown dirt bike track in the front yard? Crickets. I’m convinced they have a secret spreadsheet ranking residents by how much they can bully without pushback. Single mom with two jobs trying to survive? Target practice. Retired snowbird who golfs with the manager? Golden child. They literally discriminate against anyone who dares to live like a human being instead of a robot who kisses their HOA ring. Flags? Only if you’re “approved.” Holiday lights? Only if you pay their extortionate “decoration fee.” Normal backyard BBQ with your own family? “Noise complaint” from Karen across the street who’s on their payroll I swear. I’ve watched them selectively enforce every stupid rule against people who look like they won’t fight back while their favorites run wild like it’s the Wild West with better landscaping requirements. Associa Arizona doesn’t manage properties—they MANIPULATE, EXTORT, AND GASLIGHT. They lost my records for six months, “couldn’t find” my payments, threatened foreclosure over $37, and when I showed up with proof they just shrugged and said “computer glitch.” Yeah, the glitch is called “we hate you.” If you value your sanity, your money, your family’s happiness, or your basic human rights—RUN. Run far away. Burn the contract. Tell your realtor you’d rather live in a tent in the desert than deal with these discriminatory, incompetent, power-tripping parasites. I would give negative stars if I could. I’d give them a black hole of stars that sucks in all joy and light. AVOID AT ALL COSTS. YOU HAVE BEEN WARNED.

Fantastic experience: Christina is amazing! She is always willing to help. She gets things sent to the appropriate departments to get work scheduled and if by chance she does not have the answer you need she WILL call you back when she gets it. Christina is very responsive, knowledgeable, personable and easy to work with when issues arise. Definitely a huge asset to the team! Thank you for all you do Christina

Negative experience: Awful management not friendly, nice or helpful. I really don't know what they do there,for a property management company not to accept payments and not be helpful is crazy. Went in to make payment as the app would not accept my o payment, and cc then not take it , seems incredulous to me,what else would you have a property management company for?

Fantastic experience: We’ve had a great experience working with this community management company. Especially working with Salina Watson, she is responsive, organized, and genuinely invested in the success of the community. Communication is clear, issues are handled promptly, and they consistently maintain a high standard of professionalism. It’s reassuring to work with a company that truly cares about residents and the overall well-being of the community.

Fantastic experience: Due to some mixup between our bank and Associa AZ, our HOA fee was paid late for November, resulting in a late fee. Discovered that last night while reviewing bills, and called this afternoon, where I spoke with Christina. Late fee dropped quickly, despite the payment arriving late. Stressful, but grateful for Christina looking into it and quickly fixing the extra fees. She was a pleasure to discuss the issue with, was polite, and I appreciate the prompt response.

Fantastic experience: Corena Selwitschka has been an amazing help for me getting my act together! She answers every email quickly and has ready information for me. I appreciate her so much!!

Fantastic experience: Being a Community Manager is a high stress gig and Kara Jersey is one of Tucson Arizona’s best. No issue is too large, small or strange for her to handle. HOA management companies are only as effective as resourceful, energetic, problem solvers like Kara. HOA boards, homeowners, tenants, investors, property managers, real estate agents and vendors all depend upon and benefit from the diligent efforts of professionals like her.

Fantastic experience: John and Christina are always on top of any concerns that need addressing within the community!

Fantastic experience: I reached out to the HOA to request a permit to expand my driveway with pavers and add stone veneer to the front walls. Honestly, I expected a lot of paperwork and several days for the request to be reviewed. Christina made the process incredibly easy by giving me clear instructions on how to fill out the request form. To my surprise, my request was approved in less than 24 hours! She is professional, efficient, and a pleasure to work with. I couldn’t have had a better experience!

Fantastic experience: I recently had my HOA fees delayed due to the thanksgiving holiday and I acquired a late fee. I reached out to our HOA and Christina Lostutter emailed me stating that she would keep an eye on it and if I receive a late fee, she will credit it back to me. The next day, Christina stated they received my payment and credited my late fee. I’d like to thank Christina for the exceptional customer service she gave me.

Fantastic experience: We live in Rancho Sahuarita. John Cousin and Christina Lostutter were very professional and efficient in communicating with us and helping us to remove a dead tree in the common area behind our houuse.

Fantastic experience: John Cousins is my go-to for when I need info or help. John is expedient with his answers and I think he is a top notch facilitator. Thanks to John for his help throughout the years since 2004!

Fantastic experience: Very responsive to questions and issues. John Cousins was my point of contact and always gave me the answers I needed.

Fantastic experience: As a real estate agent, it has been a pleasure working with John Cousins at Associa. When I have had listings in the neighborhood he manages, he answers my emails almost immediately. He has shared neighborhood amenities photos with me and provided fantastic info which enhances my listings' "sellabilty." There are only a handful of HOA managers who have been as friendly, professional, and helpful as John and his team, and I truly appreciate it. A great team of professionals 100%!

Fantastic experience: John Cousins is excellent to work with. His strong communication with owners helps property managers provide a higher level of service. Thank you for working as a team to elevate the quality of customer service in the field.

Fantastic experience: We just recently sold our home in Rancho Sahuarita. For the 6 years we lived there, John Cousins was always very quick to respond and help resolve any questions or concerns we had.

Fantastic experience: John Cousins with Associa AZ is always a pleasure to speak and work with. Every time I have needed assistance he is friendly, prompt and helpful. Highly recommend!

Fantastic experience: John Cousins was very helpful when I sold my house in Rancho Sahuarita. He reached out to me regarding assessment due when the house closed. It was very nice to hear from him directly and took one thing off my long to do list leading up to the sale of my house.

Fantastic experience: Fantastic customer service! Christina really works hard for everyone she meets!

Fantastic experience: Corena with Associa is nothing less than spectacular. She is incredibly responsive, an effective communicator, and, an outstanding manager. In short, Corena is the real deal. Our community is lucky to have her at the helm.

Fantastic experience: Hello, I have been a homeowner in Sahuarita since 2018 and have had a few opportunities to interact with the good people at Associa. Recently, I had an issue to resolve and worked with Christina Lostutter. It was amazing how quickly she addressed my request and had it resolved. Thanks Christina!

Fantastic experience: It was great working with Assistant Community Association Manager, Christian Lostutter. She was quick to respond to my emails, answered all my questions, and even shared some helpful advice. If you have any questions about Community Guidelines, I highly recommend reaching out to her.

Negative experience: This issue is happening in the Sunset Ridge complex. The HOA continues to put parking violations on my car, despite having paid and displaying the permit to park in the guest parking space. The residue from the violation sticker is extremely hard to remove. I paid with a cashiers check for guest parking and received a permit, Despite having the permit, I am left with parking violations and note stating that there will be a $250 charge to tow my car. I feel that this community has been targeting me specifically. I have called left messages and sent emails regarding this issue. This has been very unfair and unprofessional and I completely understand why there is so much frustration when it comes to HOA.

Fantastic experience: Our HOA transferred to the management of Associa over a year ago and I cannot be happier for our move. Our manager Aubree Tinsley has been with us from the start. I am the President of our HOA, I can say, Aubree's professionalism, friendliness and willing to go the extra mile is a breath of fresh air. Thank you Aubree, keep up the great work!

Fantastic experience: I really appreciate John Cousins and his professional approach to responding anytime I call with a question or need. He always points me in the right direction, listens well, and always helps me solve my issue!

Fantastic experience: Working with John Cousins and Christina Lostutter on issues that have been brought to our attention regarding the properties we manage and getting them resolved are very easy to do. There is nobody else I would deal with and he also helps me with other properties that Associa manages when I'm not sure what manager I need to talk to. Excellent in communication which is huge for me.

Fantastic experience: Corena has been wonderful. She responds quickly to my emails. Corena has been able to answer my questions regarding our hoa and the procedures to become a member.

Fantastic experience: Great customer service. Fast response times. Friendly people especially, working with John! Thank you Associa Az!

Fantastic experience: I have two experiences with John Cousins as associate with home improvements. One was my first experience with solar panels, and everything went smoothly going through the association, and my second experience now is with upgrading my windows, which went through a little easier because there’s actually no changes to the house.

Fantastic experience: John was very helpful on getting me directed to the right Trash Company in Rancho Sahuarita since we just closed on the House last week. Looking forward to working with this Association since the one we left in Colorado Springs wasn't really up to enforcing the Rules. Update John Cousins is always quick to answer ant question I have concerning the HOA Rules or anything that I need to.know about Rancho Sahuarita. I can tell on some of tye comments of my fellow Neighbors that they don't like Rules, then move and buy in an non HOA.

Fantastic experience: John Cousins was very helpful and very quick on my request. He was great to work with!

Fantastic experience: I've had several customer service requirements over the past month and years and John Cousins has provide the best service I have experience with any representative while I've reside in Rancho Sahuarita for the past 20 years. Great Job John and thank you again for all you do for us!

Fantastic experience: I am dealing with an issue involving squirrels in a condo. The response from Aubree Tinsley and Heather Donlan has been professional and proactive! So grateful for the Associa Team!! They're the best!!

Positive experience: I own one of the cooperative apartments in Citation Gardens CoOp 4. Last month my check was returned by the post office. Couldn’t read my writing so was not deliverable. I had a stroke on my left side and am left handed. I called to ask if they received my check before it was returned. I called to explain the situation. Mailed that envelope and the check as soon as I received it. Was not charged a late fee.

Fantastic experience: Had to work with Associa for some incorrect payments. Christina was able to correct it quickly and was very responsive. Great job!!

Fantastic experience: Christina Lostutter provided me with excellent customer service with swift communication and prompt action.

Fantastic experience: I recently moved to Rancho Sahuarita. My wife and are planning on doing upgrades to our house. I've been in contact with Christina via email and phone. Christina has been very helpful on what our HOA will allow or not. When I send Christina an email she responds within an timely manner. I appreciate Christina helping will my son many questions.

Fantastic experience: Outstanding customer service. Christina Lostutter was expeditious in her response to all of my inquiries and made the process for submitting the RH ARC a breeze!

Fantastic experience: A situation arose regarding a late payment and I called and was able to describe the situation. I received a letter with a bill for much more than what I owed. Then I received a statement from Christina Lostutter and she adjusted the bill to a very reasonable amount. I really appreciate her efforts in resolving the issue!

Fantastic experience: Every time I had to deal with something related to HOA, Christina Lostutter has been there. Very understanding, professional, responsive and always a pleasure to communicate with. She’s has helped us out and given us information when needed with ease.

Fantastic experience: It's been a great experience so far to live at The Meadows in the east side of Tucson and so the prompt support of Associa Arizona, particularly from Tamra Sant as board and Corena Selwitschka (Associa Arizona).

Positive experience: Unfortunately any questions to be answered or referred to going on line. Great if you are computer savvy and actually have one. Typical AI shuffle. Getting use to it. Other than that the rules are fair and the h.o.a. inspector is good at his job.

Negative experience: Associa Arizona is a poorly run organization that is not responsive to members of their HOA communities. Their inspectors are invasive and incorrectly issue fines/violations that are out of scope for my communities CCRs and community guidelines. Their customer service is non-responsive, not professional, and do not provide any real services to HOA members.

Fantastic experience: John and the office staff have been respectful and easy to work with whenever I’ve had a concern. For the most part, they stick to the rules and keep things running smoothly. I appreciate their help when something needs attention.

Fantastic experience: Christina Lostutter is a great asset to Associa. She is always very helpful, courteous and professional. Dhe has a genuine concern for her clients

Fantastic experience: A big shout out to our Rancho Sahuarita HOA team who is always so courteous and helpful! I greatly appreciate the work of both Christina Lostutter and John Cousins for their ongoing efforts to make our community experience positive. They are always responsive, helpful and a pleasure to work with. Thank you!

Fantastic experience: Since Claudia O. took over this office has improved 200%. We have a great property manager, Chrissy, and the support we receive is beyond terrific. We have solid representation, timely responses, rock solid accounting and much less stress than previous times. Zero aggravation! Highly suggest you give them a call and see what they have to offer you. We ask and Associa delivers. The new management excels so do not listen to or read complainers. Associa comes through when we needed them and continues to provide excellent service for what we pay. Highly recommend them for your management.

Fantastic experience: Tristan M. was asking me a technical question today; he needed something in a special format. He was careful and courteous... which was quite useful and pleasant for a senior like me... and the whole process worked out well.

Negative experience: Unfortunately, dealing with this HOA has been frustrating from the start. Everything is forced through their app — even simple requests like asking for a pool key. They refused to mail it to me and told me I could only pick it up during an HOA meeting, which I wasn’t able to attend. My ticket was eventually closed without resolution, and I ended up having to drive all the way from Rio Rico to their Tucson office just to get the key in person — which is completely unreasonable for something so basic. To make matters worse, the pool has been out of service for weeks, since the beginning of the spring/summer season. When I picked up the key two days ago, I was told the pool repairs were scheduled to begin today (Thursday). However, I just called for an update and no one could give me a clear answer. The person I spoke with didn’t even seem aware of the repair status, and it’s obvious the issue isn’t being prioritized. I was placed on hold for a couple of minutes, only to be told there’s no announcement or timeline available. There’s also ongoing discussion from other homeowners in the app about this issue — without any involvement or response from Associa. At this rate, it feels like the pool will finally reopen in December — long after summer is over and the kids have missed their chance to enjoy it. The lack of transparency, poor communication, and rigid processes make it extremely difficult to get basic things done — all while residents are paying for amenities we can’t even use.

Fantastic experience: Worked as a Buyers agent for a property that was managed by this company. They were the most responsive and helpful management group I've ever worked with. 10/10 would recommend. Shawnte was especially helpful to my buyers who had questions throughout the process.

Fantastic experience: As much as I would try to avoid dealing with HOA headaches Ms. Christina proved me wrong as her quick responses and knowledge of policies helped me quickly resolve an issue. Your help was very much appreciated Ms. Christina!

Fantastic experience: As always, Christina Lostutter in the Sahuarita office provided me with great support and got me the information I needed quickly and in great detail. Thanks Christina, always a pleasure to see you. Jack Benham

Fantastic experience: John Cousins / Rancho Sahuarita HOA has been great in helping us with all of our issues, questions and conscerns.

Fantastic experience: John Cousins helped me with an HOA issue regarding a vehicle for my special needs son. Was very responsive and understanding. Appreciated it so much.

Fantastic experience: Great customer service! Mr. Cousins works well with his customers and has been very understanding with any circumstances that have come up.

Fantastic experience: Chrissy was quite pleasant and very helpful in assisting me setting up automatic debiting for the monthly HOA fees after a check was lost in the mail. She also graciously waived the late fee.

Fantastic experience: John Cousins is quick to respond to emails and answers his phone if I have questions that requires immediate attention. He is also very pleasant to talk to. Great service all together. Keep up the good work John, we appreciate you at Ray's Solar Solutions - Ray and Cheryl Maynard

Fantastic experience: Christina has amazing customer service and thoroughly answered all of my questions. She went out of her way to help me with a resolution and responded quickly to my emails! I’m so glad people like Christina work for our HOA!

Negative experience: Residents are not being granted access to monthly HOA meetings. HOA will not deal with a nuisance house on our block. Group home being run out of a house where homeowner is absent. Update: I emailed the HOA as requested -see reply below— nothing. No response, no acknowledgement, no nothing.

Fantastic experience: Is the first time I spoke with a emphatic and understand person that comprehend my situation. I received response quickly and address my concern with patient and humanity. Thank you Christina Lostutter for your attention. Sincerely, Wilfredo Oquendo

Fantastic experience: Associa has been great to partner and work with. They are professional, well organized and have a passion for customer service.

Fantastic experience: Great experience working with Christina Lostutter at the HOA office, obtaining very quick approval of an Architectural Review submission. She is a true professional, providing great service and timely feedback.

Fantastic experience: My wife and I recently had a question about a home improvement project in our yard that we were planning. Christina Lostutter helped us to better understand the approval process and the requirements to be met in order to successfully begin with our project. Thank you Christina!

Fantastic experience: Associa Arizona had been a great partner with AAA Landscape. They are committed to delivering great residential service to HOA’s.

Fantastic experience: Nobody likes HOAs, but I must say, dealing with Associa AZ since its inception (or rebranding) has been delightful. As a military family galivanting all over the world, we have frequently failed to deliver on our end of the bargain. But at every turn, fantastic customer service has allowed us to remain in one another's good graces. Great community managed greatly.

Fantastic experience: Ms. Tara Yokley, Our Community Association Manager Went above and beyond ensuring all aspects of our Pre paint Approval Checklist for our HOA was in order along with the ARC Form required. Step 9 of the ARC Form and the entries were clearly explained. Thank you so much for your patience and guidance helping out novice HOA members.

Fantastic experience: John and the rest of the HOA staff have been great to work with. We recently had a meaningful conversation about several topics. John listened to my concerns and offered good solutions for both myself and the community. I would recommend them to others who need assistance with Rancho Sahuarita matters!

Fantastic experience: John Cousins was extremely helpful and gracious when we needed information on an HOA, during a real estate transaction. He provided info quickly. His help was greatly appreciated!

Fantastic experience: John Cousins is very thoughtful and professional. He is always a joy to work with and does his best to help you in any way he can

Fantastic experience: Christina Lostutter helped me recently with an issue with my HOA account. It was a stressful moment for me but she had so much patience and kindness, more than I can say for myself! Thank you Christina for helping my through my issue.

Negative experience: Associa is the worst. No services. No response to calls. No way to contact them. Harassment of owners over petty issues. Instead of improving a community they seek to isolate owners and stifle communication between community members.

Fantastic experience: Very nice community with great amenities. Never had an issue, spoke with John Cousins once regarding a change we were considering. He was polite and informative.

Fantastic experience: Associa AZ is the best HOA around, they are very responsive and professional. John Cousins is great to work with and responds to all calls and emails in a timely manner. Best HOA management company I have had to work with thus far.

Fantastic experience: Reached out to my HOA to get a copy of my statement. John Cousins was right on top of it. He quickly responded with all the information I need. I’m very happy with the service that was provided and thankful that I’ve got such an efficient HOA.

Fantastic experience: I had the pleasure of working with Christina Lostutter, and she was absolutely amazing! Her response time was incredibly fast, and she was so friendly and helpful throughout the entire process. Customer service at its finest—10/10 would definitely recommend!

Fantastic experience: Associa Arizona has been incredible to my Home and my Family in Sahuarita, Arizona. Associa's Team is second to none, always having the answers and perfect customer service. HUGE thank you to Christina Lostutter for helping me out while I'm stationed in California. Thank you again Associa Arizona.

Positive experience: Our house needed some repairs and improvements because of its age. Some needed permission from the HOA. We found the process to be relatively easy and straightforward. We received the approvals in a reasonable amount of time.

Fantastic experience: Our HOA manager, Tara Yokley, quickly responded to my concern that solicitors were in our community. She called the company soliciting and they agreed to not solicit in our community again. I appreciate the expeditious response to keep our community safe.

Fantastic experience: John Cousins at Associa Arizona was so helpful! He assisted me with my architectural approval for my solar panels and straightening up my payments after moving in. I was impressed with your willingness to assist me. He is a vital member of that team! Thank you Christina for all your help! John is my go to man and is always to kind and willing to help me. Also very quick responses!!

Fantastic experience: John Cousins is a great steward of the community. He handles concerns with the utmost attention and there is nothing he won't tackle. He prides himself in community service.

Fantastic experience: The HOA has been very accommodating with my recent request to install new windows. In addition, it appears the HOA has been diligently working toward taking a kinder, friendlier approach with community members. In the past, admittedly I had been frustrated with the HOA, but I have since changed my perception of their work and the importance of having an HOA that wants to keep our community in high standing, which can pose conflicts at times. Overall, I would recommend Associa Arizona to communities seeking a professional and organized outfit to keep things running smoothly.

Fantastic experience: Partnering with Associa Arizona has been a great experience for us as a licensed landscaping company in Tucson, AZ! The team is knowledgeable, fair and so wonderful to work with! Communication is effortless and that is exactly what drives top results for business opportunities! We are so happy to be a partner of Associa Arizona and look forward to continuing to grow with them for years to come!

Fantastic experience: Amazing customer service! Every time I write in, John is extremely responsive and has the issue fixed within the end of day. Very satisfied with Associa Arizona!!

Positive experience: John Cousins has always been helpful throughout the years. I have found him to be efficient when handling any of my issues that have come up. He's the go to for me!

Negative experience: Edited: STILL a terrible experience with Associa. There is no actual way to contact anyone. If you call they just "pass along your case and someone will call you or you can check town square." No one responds to messages on Town Square, we can see they've read them but there's no response and the company will send you violations for things they've approved but just failed to check their records before sending a violation. Customer service is non-existent, once again it seems like reviews are the only way to get someone's attention. My husband and I have continued to have poor experiences with how the HOA is managed in our neighborhood. Consistently the CC&R's are not followed by the management company, we do not get any warnings in the mail for "infractions" before we get a final notice on the online portal. It is in the CC&Rs that we are to get a notice in the mail first, this has not been done. Also, notices will come or be sent after the 10 day warning period is up, or not at all until the company decides to put a lien on your property because months went by with no contact for an issue they did not actually notify us about. My husband and I pay all our dues and will take care of what we are supposed to within a given deadline but it is difficult to do when the HOA does not follow its own rules or give sufficient time to actually rectify the problem. Also, anytime we have tried to call there is no one to speak to and we are shuffled around to leave a message for our representative or sent to someone who cannot actually answer our questions. Last time there was a problem we never got to talk to our representative, were told to open a ticket online in the portal then photos from months ago, for a different issue that was resolved months ago, were sent to us for a current issue that we never were properly notified about and the ticket was closed as "solved". The problem wasn't solved, we still aren't sure what the problem is and no one will talk to us. It feels like the only way to get their attention is to leave a review because calling the office or working with the online portal is a dead end every time.

Positive experience: Finally, got my reimbursement check from damages done, November, 2024. If you know that are postal system is broken why are We still depending on it? A faster, more reliable system needs to be used in the future. Letters are either LOST or undeliverable. When submitting documents thru your corporate system works. Why can pay out use the same system? We pay our fees, this way; it would be a better more reliable system to handle everything this way, too. There seems to be a total disconnect berween the HOA, neiborhood, accounting..this has been the WORST experirnce. Causing MArojeJOR financial problems with financial insttutions due to their inability to be TRUTHFUL or REALIABLE. FEELING like NO ONE has an ounce of CREDITABILITY.

Fantastic experience: I want to thank Christina Lostutter for the work she did in getting a dangerous situation corrected taken care of. There was a landscaping problem on Caliente, which made it impossible to see cars coming from west. After contacting Ms. Lostutter the problem was taken care of.

Positive experience: Update: Christina did finally reach out after I caught the inspector in his truck on our street. The violation has finally been resolved, and now I know I never want to deal with the HOA again. Thank you Christina for hearing my side of things. They truly give no qualms about continuing violations after the 1st violation was paid and paperwork was submitted for the fix and approved. All the paperwork says we have a year, but then to get it done in a timely manner. Apparently planting landscape in the winter sounds good to them. Christina and John seem to be unhelpful and ineffective to communicate with thoroughly.

Fantastic experience: I needed help with an HOA question. Christina Lostutter was fast, professional, and had all the information I needed. She answered my email in minutes, not days. Excellent experience!

Fantastic experience: Tara assisted me with an issue on my HOA fees and my request was promptly resolved in a timely manner. Thank you for your assistance.

Fantastic experience: Our designated representative (Ms Salina Watson) for Ponticello HOA in Oro Valley, AZ has been exceptionally!! helpful (quick accurate responses to our own and our builders phone and text messaging) in meeting our requests pertaining to the HOA requirements for new residential construction. Front office personnel have also been very pleasant and helpful. Addendum to 1st Post after one year of experience with Associa of Tucson AZ and Ms Watson as our designated contact. Consistent performance (over time) is the true test. Associa as an organization and particularly Ms Watson continue to tangibly demonstrate not just meeting our expectations for customer service as personal home owners but exceed them.

Fantastic experience: Christina Lostutter facilitated the replacement of our mailbox. She immediately responded to my email asking for the details on the process. She gave very detailed requirements i.e. type of mailbox then provided the instructions to take the owner purchased mailbox to the HOA office for Rancho Sahuarita. The mailbox was painted and installed very quickly.

Negative experience: Wish they spent more time handling our real community issues, especially regarding renters w/ thousands of cigarette butts in their yard, instead of using our money to send out certified letters to homeowners for late HOA dues. It’s like none of them have the capability to dial a phone and just have a normal conversation, and forget it if you think they will ever actually just answer a phone call. Hence the HOA stereotype continues…….

Fantastic experience: I've had to contact Associa Arizona for HOA paperwork and permits and they've been a pleasure to work with. My requests were handled efficiently and my follow up questions were answered quickly.