Cadden Community Management

Fantastic experience: I couldn't establish an account to get into the homeowners portal, so I left a message. I just assumed nothing would happen, but I got a password and instructions the very next day from Sandra Farias. The portal allows me to see any e-mails I would've gotten from them and any payments that would be due, among other things. Very prompt response!

Fantastic experience: Brought to Cadden HOA attention about an overgrown basin which required their attention. Cadden HOA staff actually took the time to listen and take action!

Negative experience: I am a resident of Valencia Crossings and I can honestly say that this management team is beyond TERRIBLE!!!!. I’ve made multiple complaints in reference to a billing issue with my HOA fees. Karen is the manager for my development and I’ve called at least 10-15 times and every time she’s not available. I completed every form and even paid a fee. I’ve emailed other managers asking for help. No response. RUN AWAY if you see this company. The females at the front desk hung up on me last time I called. Do NOT buy a house if this is the company involved with the Master HOA. Still no calls and I have emails as proof.

Fantastic experience: I called this afternoon to check on an architectural request submitted over two weeks ago for a project scheduled March 24. As the homeowner, I had heard nothing and wanted to be sure my request sent to Alexandrea fax machine. The young lady I spoke with was very professional with a very kind tone. She tried to find out if it was received but Alexandrea was not available. She assured me I would here from someone tomorrow. Very nice communication and I assured her I appreciated her effort. DKremer

Fantastic experience: Thank you Araceli and your members for being the HOA we needed. I recently contacted the office with an issue regarding items in the wash, and this was immediately taken care of the very next day. Thank you.

Fantastic experience: Amy is wonderful. Has kept us right on top of everything Thanks

Fantastic experience: I enjoy working with Brett, Gabino, and the entire Cadden team. I highly recommend your association consider them for managing your communities if you’re looking for excellent results!

Fantastic experience: Cadden has a great team of professionals that are knowledgeable and friendly. It's always great working with the Cadden team!

Fantastic experience: I highly recommend Cadden for the level of care and efficiency our Manager demonstrated when a leak was discovered. The issue was handled promptly and professionally, giving me complete peace of mind. Thank you Araceli Navarro and the Park West Board of Directors!

Fantastic experience: We get very efficient assistance to run our HOA at Coyote Creek from Cadden. Our manager is always looking out for us and is easy to work with

Fantastic experience: Araceli made the process so easy with my wrought iron door approval she went above and beyond.

Fantastic experience: Jameela and Norman are so nice and responsive. Highly recommended

Negative experience: I've tried numerous times to get information on how I can get a new gate remote with no help. No response to the correct & fastest way was received. I'm new in the community & Still trying to get a gated remote. It should be easier than what I'm experiencing. All I get is info from Cadden on how to obtain a remote but when I try, I'm told that's not how you can get it. I shouldn't have to drive all the way over to Ina Rd to Maybe get a remote. I also can't get the restrictions on the Cove community. Hope someone will see this and help me with these issues.

Fantastic experience: I appreciate the Cadden Community Team @ SKY RANCH. They answer timely and help keep the neighborhood looking its best. Keep up the great work!

Negative experience: 0 Stars - Incompetent & Inappropriate Experience My experience with Cadden Community Management was extremely disappointing and unprofessional. Multiple requests were handled incompetently, and communication was consistently unclear and unsatisfactory. Rather than receiving respectful, solutions-oriented service, I encountered dismissive behavior that only made a frustrating situation worse. Most concerning was the conduct of Gabino Trejo. During interactions, Gabino made personal remarks about himself that were completely unrelated to the service issue at hand. Bringing up personal details like that was inappropriate, unprofessional, and made the entire experience uncomfortable. There is never a valid reason for irrelevant personal commentary during a client interaction. I encourage anyone considering Cadden to read what others are saying in existing reviews and make an informed decision. My experience shows a pattern of inadequate service and poor professionalism that should be considered before engaging with this company.

Fantastic experience: At first I had some problems, but a very helpful employee found the problem and since then all works great.

Negative experience: The horror... the horror. I sold my house and forgot to cancel my HOA auto payment of $41 for the following month. It has been 8 months trying to get them to reimburse or credit that amount to my new community, also managed by them, to no avail. My lawyers even contact them and they haven't cared a bit. Still chasing them. UPDATE: The ONLY way possible this was resolved, was via me showing up in their secluded, weird-to-get office, off I-10. There I explained again everything that was happening. They kept me waiting for around 40 mins in their waiting space, and finally came from the back FINALLY with a freaking check of $41 for me. It took from Feb. 10 to Nov. 30, 2022, almost 10 months to get this simple issue resolved. They at least had the decency of removing the late fees for my late payments while waiting for this reimbursement, for which now they brag about when fees are imposed again because of mailman screwing up. Still, the horror... UPDATE 2: There doesn't seem to be a way to respond to "owner" comments here, so I respond by updating my review: I don't have to contact you anymore because, if you actually read the review, I contacted you profusely, to no avail, from Feb. 2022 through Nov. 2022, and the issue was resoved ONLY because after 10 months of unresponded emails and an ignored attorney letter, I showed up in your office. UPDATE 3: Extremely happy to receive the news that starting in 2026, my community has ditched Cadden for another managing company. They would likely be bad too, but nothing would outdo the horror of being managed by Cadden! BTW, reading more recent reviews with 5 stars, as someone mentioned, they look soooo fake! Seemingly written by employees... The horror continues

Negative experience: Don't ever buy a house in an association run by Cadden. Due to an error in their system, they stopped sending us bills. We found a letter that was sent to the address of our rental property letting us know we were past due (thank goodness our tenants had moved out and we happened to check the mail or we never would have known). We requested the late fees be waived since the error was due to an issue on their end. They are "reviewing" our request and charging more late fees in the meantime. It has been months and they have not made any progress with our request. They did, however, find the time to demand that we plant a tree in the front yard even though fewer than half of the houses in the neighborhood have trees and it is not in the CC&Rs. We went into the office in person and spoke to someone a few months ago and she submitted everything for us to have them review our request. She was very kind and that is the only positive thing I can say about Cadden- there is a kind lady that works in the office in Tucson. Cadden is absolutely awful and has made us want to sell our rental house and buy one somewhere else. It is now on the market for sale. I hope whoever buys it gives Cadden a terrible time.

Fantastic experience: I’ve been trying to get ahold of the manager for about 3 months now and she hasn’t returned any of my phone calls or emails. She has never gotten back to me it seems and I’ve lived in a townhome that’s managed by them for about 3 years now. I ended up having to go into the office and Marissa took care of all of the problems I had for 3 months in under an hour. She was amazing so friendly and answered all my questions and fixed all of my problems for me. She even offered an additional email for any other questions or concerned went above and beyond. So thank you again Marissa! As for the managers they should really take the time to attempt to get in touch with the community when they need help.

Fantastic experience: I have applied a request about a moving pod, Aimee kindly transferred my request to the board, and the board approved the request. The process is very smooth. Thanks for the great team.

Fantastic experience: This entire staff, especially Araceli Navarro, are knowledgeable, courteous and extremely helpful. Thank you Cadden Commnity Management for being an exceptional team!!

Fantastic experience: Alexis has gone above and beyond in helping me this past year

Fantastic experience: Amy and Hector could not have been more responsive and attentive to our HOA issues. Cadden has been a welcome change from the Management companies our association has hired in the past. We look forward to a continued relationship between our neighborhood and Cadden Community Management.

Fantastic experience: I am a real estate agent and had the pleasure of working with Geoff of Cadden Community Management. Geoff is extremely supportive, responsive and a pleasure to work with. He got me the needed info quickly and we were able to proceed with our transaction. Thank you Geoff!

Negative experience: One of the worst community management company ever . They will write you for a violation that isn’t even in the guidelines and write you for something that doesn’t match up . You have 10 days to dispute it and they take over 3 weeks to get back to you after numerous calls and they still might not help you but if they do they will have the most unprofessional, rude customer service representative!! If I can give negative stars I would…..

Fantastic experience: I am happy with Cadden as our HOA management company, and mainly deal with Amy, so this score is for Cadden, but in a huge part, for Amy. Amy is our Community Association Manager, and she is amazing. Very lucky to have her as the manager for our community. She great at communicating, helping with any HOA related issues, and ensuring the HOA runs smoothly and efficiently. Cadden is very lucky to have such a strong employee.

Fantastic experience: Cadden Management is efficient, professional, and truly care about you and your community. They are reliable and smart. Very dependable excellent staff. I have dealt with many management companies over the last 30 years. This is truly a pleasant surprise.

Fantastic experience: Cadden's response time to my occasional questions is always fast. It is appreciated!

Negative experience: My HOA account has been suspended and I am unable to make my online payment. This is a new management company for our HOA, I’ve never missed a payment, I haven’t had a call back regarding this. I am frustrated by this, to say the least!

Fantastic experience: The condo grounds and buildings are so very well maintained. The Cadden staff are efficient, friendly and supportive for our concerns.

Positive experience: We , at Summertreee, have had Cadden for many years. They do a great job. An HOA really needs a management company. Geoff Obral is our manager and is competent, pleasant and gets the job done. I will be happy when all the bugs are out of the new system and vendors are paid in a more timely fashion.

Fantastic experience: Attention to detail, prompt response, concern for board and homeowners and an overall great working relationship. We couldn't do our job without them and our excellent property manager Lisa Holden.

Negative experience: If there was a 1/2 star, that is what I would choose. This company makes it so difficult to pay the fees by blocking you from paying online then suing you for hundreds of dollars for not paying the Hoa fees. I want to know how many complaints they have along with mine at the Attorney General's.

Positive experience: She is a 10. Helpful, kind and listens to suggestions.

Negative experience: They are awful. They don't fix problems, they cause problems. They were hovering around two stars , so they had a bunch of people give them good reviews ( some of these people even work for Cadden LOL) and they still have much lower ratings than other HOAs because they are unprofessional, inconsistent, inconsiderate, and incompetent. I don't know how they're still in business. They don't care about homeowners at all. If you value your home or your neighborhood avoid them at all costs.

Fantastic experience: I have worked with Cadden Community Management for four years as a resident and board member. We have worked through issues together to keep our neighborhood appealing to residents and prospective buyers. Our current manager is excellent! She works hard for us and does her best to make life better and easier for our aging residents. She responds to calls and emails quickly. We are very fortunate to have her working for us.

Fantastic experience: I have worked with Cadden management/ managers in the past as a resident and have had good experiences. Im now on our HOA board. We are unique board in the sense that we are a very hands-on and pretty much participate in every decision that gets made. With that note, we are fortunate enough to have an amazing Manager name Araceli Navarro it doesn’t matter what time a day I contact her , whether it’s via text a phone call and email. She’s respond quickly very informative honest about everything . If we need her to reach out get a bid, take care of an issue , she is 110% on it ! She is a go getter and she always answers “ I can do that for you” We couldn’t have asked for a better manager. I truly feel we’re one of the luckiest communities to have her be a part of our team !!!!

Fantastic experience: Robert Armstrong is an awesome community manager. She follows thru with most of our demands and wants. Thank you Roberta.

Fantastic experience: The Board Member Appreciation Event was a very nice experience with great food and a useful commentary. The entertainment before the event began showcased an exceptional guitar player.

Fantastic experience: So glad to be a part of this event everyone was kind and respectful and fun the food was amazing and the information and knowledge we gained was inspiring and valuable, looking forward to building new relationships within the Cadden family. And a special thanks to Roberta Armstrong for being such an amazing person not only professionally but in her personal life of which she shared with us ! Keep up the good work team !!!!

Fantastic experience: Cadden is the manager for our HOA and has done a fine job. I am on the Board, and particularly appreciate their help in guiding us through difficult situations. What we hear is that after COVID throughout Arizona there have been more contentious issues at HOAs. Cadden has been a big help in resolving them. This is in addition to their work on the normal day to day issues. We also appreciate that our manager works long hours - - often well into the evening. She takes her work for us very seriously, is very professional, and we appreciate that.

Fantastic experience: Lisa, our Manager is a gold star! We expect high bar service and we receive it from her.

Fantastic experience: While we could not figure out how to solve the problem for the moment, Sandra could not have been more helpful. She was patient and really tried to help me with website issues.

Negative experience: The Cadden employee assigned to our HOA and community is absolutely atrocious. She has sent a significant number of "violation" letters for "illegal" street parking, all of which have been categorically false and for cars not associated with my home. Their enforcement process is ridiculous and highly specious. Common areas sometimes have the worse landscaping issues, but of course, they're responsible for the common areas, so those issues are ok. Not trimming a tree in your yard to her particular liking, though, will undoubtedly get you a violation letter. She needs to go. This company has also had numerous problems properly applying dues payments to my account in the past. When I first moved in, I purchased a clicker for the front gate, and the one they sold me had a dead battery. I called them, and they said to just buy the special battery, include a copy of the receipt with my next HOA dues payment, and they'd deduct the cost of the battery from my pament. I did that. They didn't apply a credit, and because I deducted the amount from what I paid, they started issuing me late fees. I called them again. They said they would correct it. They didn't. This went on for months, and they never fixed it. I cannot stress how horribly managed this company is.

Fantastic experience: We absolutely love our Cadden experience, especially our representative Angie. Angie is efficient, kind and just the best we have ever had. She goes out of her way to make sure our meetings run smoothly and gets things done!! She is the best “perk” Cadden has and are we happy she is ours!!!

Negative experience: They are useless i will make a hoa for my community so we dont have to deal with cadden.and all the resources more than 50% are for them so we re going to take advantage of all that to make tha community beautiful with only workers from same community so take advantage people have to deal with too much bs take action they re only taking advantage and they dont do anything

Negative experience: They are completely useless in Corazon del Pueblo. They take a decade to fix anything and they do not enforce rules at all. They just eliminate the rules they refuse to enforce and take zero accountability. You've never helped with anything in our community so I'm not sure what you are offering to help with now. Typical corporate gaslighting.

Negative experience: Very disappointed with the way Cadden Community manages bills. Everything is complicated, difficult, and there’s no proper support.

Fantastic experience: Lois The clerk was very helpful. I was having issues logging into my account and she tried her best to help me, but we were having issues so she ask Geoff For help and finally, He fixed the issue that I was having logging in to my account so they were both very helpful very respectful and they resolved my issue and I really thank them for that. Thank you.

Fantastic experience: On my fifth call to Cadden Community Management, I got Lois as my representative. She did in 15 minutes what the person before her could not do in four phone calls. She not only helped me set up my account, but she gave me a tour of the site, so I knew exactly where to go for any future use I will have with the site. I am keeping her name for all future help I will need with this platform.

Fantastic experience: Thank you so Much for putting out the email about fireworks- I cringe every year when my neighbors set off the ones that shoot up in the sky for fear of falling embers- even the professional ones scare me in this dry desert

Fantastic experience: Cadden has been a great property management company for our HOA. They have helped our HOA thru very troubling times. Our property manager Debbie Tolden has been amazing on her follow up and guidance. I would highly recommend Cadden community management to any HOA.

Negative experience: This is a very dishonest HOA company and part of the reason I moved out of Tucson Estates 3 years ago...a community I actually enjoyed. About 8 years ago I decided to test their policy on HOA fees, after I forgot to pay my fee due to a medical issue at the time. So I admittedly decided to see how long it would take for them to contact me for non payment. They never did, and sent my case to collections, claiming "After making several attempts to contact you by phone and by mail"......I admit I shouldn't have done that, but I should have been entitled to a warning. I had a neighbor that sued them about 5 years ago.

Negative experience: It's the worst community management company ever. Never answer their office phone. You never know what they are obligated to do, but basic community management stuff? They do not do. Nobody gets back to you.

Positive experience: Overall found getting records updated after purchasing a home extremely frustrating . . . And slow. Lois, with Client Relations, however, saved the day and is a complete superstar!!!!! She sorted everything out today while I was on the phone!

Negative experience: This Association complains about everything, especially vehicles, but fails to address the bigger issues of the homeless entering the neighborhood throughout the day and night. Stay clear of this Association, they do nothing for the neighborhood, besides mediocre landscaping and take your money.

Fantastic experience: Do not hire this company for property management. They never return phone calls or follow up with questions. Unfortunately they manage the subdivision I live in and I have tried to contact them for over 2 years and no response. They are possibly the worst management Company out there.

Negative experience: My personal experience with Cadden has been more work than service. No one is ever available nor answers calls. What this company is good at doing is taking your dues and issuing out violations! If you can help it veer far from buying a home with Cadden as the HOA joke of a business.

Negative experience: Don't have a clue as how to treat your tenants. Just had rude comments made on a sensitive matter and that makes a difference for me . Update Nothing's changed your office people are not customer friendly. Not helpful not empathetic not kind. Why? 2/6/2025 3 yrs from my original review and still awful.

Negative experience: My experience with Cadden Community Management has been profoundly disappointing. Since September, I have been attempting to resolve an issue stemming from damage to my property caused by their actions. Despite repeated outreaches via email and phone, communication has been woefully inadequate, and the issue remains unresolved. Since early December, my emails have gone entirely unanswered, leaving me feeling ignored and frustrated. This lack of responsiveness and accountability is unacceptable, especially given the damage inflicted upon my property. While I understand that resolving certain matters can take time, the complete absence of communication and the failure to address the damage is deeply concerning. Based on my experience, I cannot recommend Cadden Community Management. If anyone from the company needs to see the pictures and documentation please reach out. And to update you, I did CC that email and still no response from you or the company.

Positive experience: The size of the printing of our temporary password should in our (Trudy & Roger) opinion have been large enough to read. We failed in our ability to enlarge it With magnification I did successfully create our new account and successfully achieved logging in with our own created password. With some experience we will be able to navigate the new section menu.. We do appreciate all you are doing.

Fantastic experience: Our property manager, Lisa Holden, is excellent. We enjoy working with her and look forward for many more years to come. She makes our jobs easier to perform.

Negative experience: This company manages the HOA for my house in Arizona. They are the worst people that I have worked with. They did not deliver the invoices to my address, and they kept charging me with late fees, interest, and even notice fees. They charged me 25$ for every notice! apart from the other stupid fees. They absolutely don't do anything for us. I have 20 accounts including credit cards, car loan, mortgages, utilities, and I have never seen such bad experience. All they care about is to take your money! they have clearly told me that its my fault that I have bought a house with HOA. They know how bad they are. There is a woman called Kristen, she is the worst. She only cares about one thing, Money. I have been emailing them many times that I did not get the invoices, but they don't seem to understand. Please do not do business with them. This is like the type of a companies which would be happy if you are homeless. No heart, no feelings, no kindness, no justice. Its so sad they allow them to operate like this.

Fantastic experience: As a board member who has continued contact with Angie Chu-Mak, i give her the highest recommendation. She is a consummate professional who has the skills to guide, advise, consult and problem solve both complex as well as ordinary issues. Her calm, cheerful personality contributes to pleasant board interactions.

Fantastic experience: I want to express my gratitude to Roberta for her incredible assistance. She was exceptionally attentive and supportive in addressing all my needs. Her understanding and passion for her work truly makes a difference. Thank you once again!

Negative experience: This review was invited by Cadden. For 2 years I have been in an HOA managed by Cadden. In my experience, violation notices are unclear, and violations are not equally enforced.

Fantastic experience: My experience with Cadden Community Management has been very pleasant. Most recently I had a conversation with Roberta Armstrong about some community issues that we were having. I felt comfortable talking to Roberta, and I genuinely felt that she understood the issues I brought up made me feel like my concerns were truly valid and important. Thank you to Roberta and Cadden Management for making my experience a good one!

Fantastic experience: I am more than happy to give Morgan VanNest a 5 star review! She demonstrated that she was knowledgeable and she truly elevated our community experience.

Fantastic experience: I truly enjoy working with my Cadden Community Management team Christina and Faith. They are both well versed in our operations, provide good insight and provide top service to our HOA community members.

Fantastic experience: What a great experience! I was so impressed with Morgan, she was so professional and very knowledgeable and kind to me . She took care of all of my concerns. Thank you!

Fantastic experience: Working with Morgan was a pleasure due to her willingness to go above and beyond, her professionalism and kindness! You don’t find that much anymore, she’s a keeper!

Fantastic experience: I had the pleasure of working with Roberta Armstrong. She was very helpful and patient the entire time. Thank you for making things easy for me. I appreciate your hard work and the smile.

Fantastic experience: I just bought ny house and I'm new to HOA living. I wanted to make some changes to my yard, and Roberta was so helpful in leading me through the process. It was so much easier than I thought. Thankyou Roberta and Cadden!

Fantastic experience: I recently had a great experience working with Roberta Armstrong, she’s very knowledgeable, understanding and has effective communication skills. I felt heard and she addressed concerns with quick response, thoroughness and professionalism. Her attention to detail made my experience so much better and put me ease. Roberta is a great asset to your organization. Thank you for all you do.

Fantastic experience: It was really my pleasure to work with Nahla Alkader. She is so professional , has excellent communication, very helpful. She is the best and best service I am really glad that she works with your company

Fantastic experience: I had a fantastic experience working with Roberta, She was incredibly responsive and her willingness to solve issues in a timely manner and fantastic communication skills really shows how much she cares! Roberta is very positive, professional, proactive, and she has a personalized approach that makes her standout. Thank you all for all you do, I appreciate the exceptional service you provide.

Fantastic experience: Morgan has always been very helpful and quick to resolve any problems that occur. Love her management skills

Fantastic experience: Morgan Vannest walked me through how to make a payment online, she was very patient and didn’t rush me off the phone, I really appreciated her kindness and willingness to help.

Fantastic experience: I am thrilled to give Morgan VanNest a 5 star review! Her dedication and expertise have truly elevated our community experience.

Fantastic experience: Nahla Alkader is a wonderful advisor! She's super helpful and always has great insights. I highly recommend her for any guidance you need.

Fantastic experience: I've had the pleasure of working with Morgan as our community manager, and I can't say enough about the outstanding job she has done. From day one, Morgan has demonstrated an incredible commitment to our communities needs. Her proactive approach, excellent communication skills, and genuine enthusiasm have made a remarkable difference. Thank you Morgan!

Fantastic experience: Cadden Community Management has been an absolute pleasure to work with, and I want to specifically commend Adriana Valenzuela for her outstanding service. Adriana is incredibly knowledgeable, professional, and always goes above and beyond to ensure that everything runs smoothly. Whether it's addressing community concerns or providing clear guidance on complex issues, Adriana handles it all with grace and efficiency. Her responsiveness and dedication have made a significant difference in our community, and I can't recommend Cadden Community Management highly enough. Thank you, Adriana, for all your hard work!

Fantastic experience: The Association is a very friendly group. If people are out walking and others are walking towards them, they greet them and often start talking for awhile. I've happened that a few times. Many in our association volunteer time to do many things, and others step up to be on the board, and others let the board know if something needs fixing. I've lived here since 2002, and while I'm not able to do much because of my body I'm not able to do much physically so I'm grateful for those who are so thoughtful to keep our "family" humming .

Fantastic experience: I’ve had the pleasure of working with Faith Wyse over several years in various capacities. She is not only a wealth of knowledge but also incredibly organized and methodical in her problem-solving approach. Faith consistently provides excellent service and responds promptly to any questions. I highly recommend her and Cadden Community Management!

Negative experience: I belong to the cadden group ID 114. I have attempted to call leave msg or email to resolve my initial late notice letter but no one ever responds. I lost my husband and I'm trying to take care of not only this but several other payments. I did get a hold of a customer service rep and she told me where I could make a PMT. But I still need to speak with someone in the financial dept to make arrangements as I am now the sole person paying on a fixed income. I did make a PMT 7/31/2024 for a partial amount only just to keep my account from going to collections. So I really need for someone from your accounting dept to contact me before it goes into litigation. Thank you (Camino Verde estates 2 lot 148,) And on another note all these fees for weeds add up. During monsoon season shouldn't be charged. I just have weeds pulled and it rains weeds pop up again. Then boom another dang fee. Give us a break!

Negative experience: I recently received an invoice in the mail the second week of July 2024 that stated I owed a ton in overdue fees from previous months. I not only had to prove that my assessments were arriving past the due date in the mail, but that I had confirmation of payment. Even with this proof all of a sudden I owed an assessment from almost 6 months ago (that I again, had to prove payment with a receipt). On top of that, the fee was all of a sudden higher than the original payment owed even though the proof I provided for the other assessments were “waived”. There is no communication, no one answers the phone and when I email, a customer support specialist responds three days later with an even higher bill. At this point I have gone through days of frustration trying to sort out the invoice while getting charged even more than what originally was in the bill I received in the mail? This company is extremely unreliable and it feels like they’re just throwing numbers out at this point to get you to pay them. I cannot believe the lack of professionalism and coercion that has taken place to try and receive extra payment from residents, all while the actual neighborhood is poorly maintained. If you do not find one receipt or one letter to prove that they are constantly billing late they take the opportunity half a year later to try and charge you a fake fee they came up with after 3 bills and 3 assessments paid with no mention of it on these invoices. They are purposely dragging out these charges to see how long it will take and then charge you extra amounts in fees. I will be opening a claim and reporting soon if this is not resolved.

Negative experience: We are new to the area and closed on land in 'Coyote Creek. Our house is finally now being built. It seems the first installment for HOA fees was due in Jan. We never received anything except for a final invoice with late fees and penalties (almost 200). With everything going on and the fact that we do not live in the community, we did not have this payment on our radar. We don't know where the invoices were being sent (probably to our vacant land) as we only received one in April with all of the late fees and a note that we would be turned over to a collection agency. I paid the invoice immediately and try to get an exception for the addt'l fees. We have never been late on any payments for anything. I never heard back from the management company on the ruling. Just received an invoice for the 2nd installment with the late fees still on the account. I inquired via email and was told it wasn't waived...shameful. I hope they enjoy the additional money. The portal is terrible...it doesn't even have the latest billing info or payments on our account. I hope that our future relationship with this company and the HOA will improve. For now, a 1 star is gracious!

Fantastic experience: I appreciate my community manager, Leia Curtis, for her quick response; she always provided detailed information and good communication. When speaking with Leia, I felt heard and could see she genuinely cares for our community. Since Leia has been our community manager, I know I can say for many. We, as homeowners, have seen improvement in the street parking, vandalism that occurred in the community, and other issues she has been able to resolve. Thank you, Leia Sincerely, Kay

Negative experience: We have been out of the country and had an account set on automatic payment. Since relying on the application dashboard we were surprise to be overcharged for non-sense penalties close to $400. After we contacted the management we were asked to pay and submit a fee waiver. But no follow-up until I emailed my contact just to hear that there were no reversal. This is a bad experience and I feel helpless with Cadden as our management company

Fantastic experience: Sandy was extremely helpful. She knew everything answer to every question I had. If I didn't fully understand something was was able to explain till I completely understood. I recommended her to everyone I know for any HOA assistance.

Fantastic experience: Sandy is amazing! She is always so helpful and friendly. She makes it so easy to work with her.

Negative experience: The individual managers assigned to the HOA never stay long. Constant turnover. Have dealt with over 6 different people managing our HOA in 10 years. None of them responded to phone calls or emails within a few days. The main switchboard operator has no idea who manages what. They charge a lot of money to the HOA but don’t do much to earn it. They also target people in the neighborhood that they personally (individual managers) don’t like with complaints and violation letters. This company would be out of business if someone even slightly competent were to come in to town to manage HOA’s. ** If you take the time to read the reviews, you will notice that they use the same answer for any that are negative. Just contact a random email. You will find the same response if you live in one of their managed communities and have an issue. It’s basically a non response. No real human. Nobody addressing the question or issue that is presented. That’s what dealing with them is like. Always a non answer. As unhelpful and difficult as they can make any response to a question. So very frustrating,

Fantastic experience: I am so pleased with Cadden management because they quickly work to handle any issues. I am especially pleased with the attention that Nala gives to solving any issues. Nala is a fantastic problem solver! sincerely, Norma Chernin

Fantastic experience: It's really the best HOA I've ever had. Specially Nahla Alkader she is the reason behind my great experience there. She is so helpful and so professional. Always responding to my questions as fast as she can. She is so patient and always there when i need her. Keep up the good work. Highly recommended

Fantastic experience: Nahla Alkader of Cadden Community Management is highly professional, delivering excellent service. Her expertise as a financial specialist is outstanding, characterized by exceptional accuracy. Keep up the excellent work and service quality!

Fantastic experience: Nahla Alkader from Cadden Community Management is very professional and her service is excellent! Her work as a financial specialist is exceptional and very accurate. Keep up the great work and awesome service!

Fantastic experience: Marissa cut through the red tape to help me as a new owner. I'm grateful for professionals like Marissa who truly care and get the job done. I'd hire her!

Fantastic experience: The HOA is fantastic better than any other I’ve ever dealt with. The reason for my great experience is because Adrianna is exceptionally professional, patient and sincere. She knows how to deal with people and the communities’ concerns. She is above and beyond the standard and a true asset to the HOA/community. Cadden Community is fortunate to have Adrianna Valenzuela

Fantastic experience: We have worked with Faith and Christina on multiple projects and have found them to be very responsive and professional. Cadden is fortunate to have employees that are dedicated to a high level of customer service. We have found Cadden to be a great company to work with.

Fantastic experience: My community manager, Kristin Fleming, has been so helpful with all of my alterations that I have needed to do to my home. It is normally something that would stress me and my husband out. I can 't believe how easy the process has been and how helpful everyone at Cadden has been. Normally I don't want to deal with an HOA but this is one company with timely responses that I am happy to work with. I appreciate how "on top" they are!!