Prescott Companies

Negative experience: I have had the same experience as many other customers who have complained previously. I am extremely disappointed with my experience with Prescott Property Management Company. Communication has been consistently poor, and multiple emails and follow-ups have gone completely unanswered. There has been no acknowledgment, no update, and no clear timeline for addressing concerns. For a property management company, responsiveness and transparency are basic expectations. Unfortunately, the continued lack of communication and apparent disregard for homeowners’ emails makes it very difficult to resolve important matters in a timely manner. I sincerely hope they take customer feedback seriously and improve their communication practices. Homeowners and residents deserve prompt, professional, and accountable service.

Fantastic experience: I had a great experience with Marilin Angulo always answering my questions very quickly and very professional I’m very happy with the services

Fantastic experience: Great company. Affordable and attentive.

Fantastic experience: Joy Roco is exceptional, friendly and helpful. She directs me to who can help me with whatever situation comes up.

Fantastic experience: I wanted to thank Chelsea Castro, our Alta Mar Property Manager, for her professionalism in intervening between a homeowner and board member during last evening's board meeting. I appreciate how Ms. Castro sensed how the conversation was going, stepped in and summarized the discussion, politely told the homeowner that she would review the homeowner's concerns, and then told the homeowner that the board had to move onto other business. Ms. Castro's decisiveness in this situation speaks well to her professionalism. I also appreciated her insights in other areas we discussed during the meeting. I look forward to continuing to work with her. Respectfully, Lynwood Lary

Fantastic experience: I can not speak more highly about Elena Egos and Prescott Property Management.. I have been working with her as a preferred contractor for many Prescott and Associa Management Companies properties and have seen how much Elena is a people person. She allows the contractors she works with to be the experts they are and educate properly. If you are lucky enough to have her as a manager, you will likely get the best out of her contacts. -F

Negative experience: Do not be fooled! These reviews are paid reviews. Talk to people that live in the buildings under Prescott management. They are the WORST management company in San Diego. As an hoa board member, I encourage anyone on an hoa who are shopping for management services NOT use Prescott. Our building managers, people like Martha Garcia, Oz Blake, Janeatte Romero etc are incompetent, neglectful, rude, and have cost us tens of thousands$ due to their failed management and overall terrible business service and lack of customer care that is central to Prescott’s name. They do not respond to any inquiries or emails for months, leading to failed maintenance issues and costly repairs that could have been prevented, inability to enforce regulations, inability to resolve even the smallest matters, etc etc. they have an excuse for everything too. We have actually hired a litigation team and are currently collecting documentation from all our building owners to prove actual neglect and inability to fulfill contractual duties from Prescott. Again it’s amazing they don’t have a 1 star review - listen to how these reviews sound - they are all similar. I really encourage you to talk to actual people living in their managed buildings. We are at a high rise in downtown, it’s not just us either call around and ask ANY building managed by them and they will say the same thing. Prescott might come on here to try to rebuttal and tell lies in response to my review, but do not trust them. Please, I implore you do not use their services - it will cost you time, money and the potential property investments of your community. Use some else. Look at their replies to negative reviews - “we are sorry to hear that, please reach out to our customer care at this email…” haha, everyone in our building has done that and we have an endless chain of those emails that have still received no response. Literally everyone on my floor is in the same boat - nothing from Prescott - no response, no action, etc total neglect. Shame on them and whoever wrote those generic replies to just ‘email them for our concerns’ - what a joke that is a lie, we get no where trying to email them!

Fantastic experience: Words to solve are OK but action to solve a problem are the best. Chelsea at Prescott is definitely a person of action. She address my concern and solved it when others were just applying words. Thank you Chelsea!!!

Fantastic experience: I am the Brentwood Condominium Association / President. Our property Manager - Elena Egos w/ The Prescott Companies - 3517 Camino Del Rio S. office has been an amazing asset to our community. She took over as Manager in January 2025, and in 1 year has literally transformed the effectiveness of our HOA. We had several ongoing issues on property due to the circa 71' age of our complex. Water intrusion being one at the top of the list, but building maintenance, asphalt and homeowner communication were also issues. She introduced several vendors to our community that have helped us get these issues under control and make sure that policies are in place for the community going forward. Prescott has an app that we use - TownSquare, and it is great to centralize information and in most cases get issues resolved in a timely manner. I would highly suggest its use for other properties/HOA's. I cannot Thank Elena and her Team enough for the reassurance and peace of mind her Management capabilities have provided to myself, our HOA board and homeowners here at Brentwood.

Fantastic experience: I want to give a special shout-out to Sara Davis at The Prescott Companies for her outstanding assistance with coordinating parking permits for one of our tenants at 10418 Camito Rimini. Sara was incredibly responsive, professional, and helpful throughout the entire process. She provided clear information about both pickup and mailing options, included all the necessary details (office hours, location, timelines), and made the coordination seamless. Her quick responses and proactive communication made my job so much easier. It's refreshing to work with someone who genuinely cares about providing excellent service. Thank you, Sara, for your exceptional support! I highly recommend working with Sara Davis and The Prescott Companies for any HOA management needs.

Fantastic experience: I just want to share my utmost gratitude for Ms, Sara Davis at Prescott Company. She truly went above and beyond with her outstanding customer service skill, professionalism, and friendliness. She is truly on top of things and her expertise shows. Thank you Sara for everything and speaking to you via phone today to assist us with lighting and trash pick up issues that I feel confident will be resolved per our phone call and email exchange. Have a wonderful weekend ahead. 17 years original owner of our condo. Gianni Thank you again! :)

Fantastic experience: Marilin, provided excellent customer service and made sure that all my concerns were addressed. Thank you for what you do.

Fantastic experience: Angelica, Thank You so much for your cooperation and expediences while providing me the current 2025 gate code list via email. Have a Great Day William Fike 848 Shadow Ridge Place

Fantastic experience: Angelica and Kelly from Rolling Hills Ranch HOA are responsive, helpful and friendly.

Fantastic experience: Angelica was very helpful and efficient helping me troubleshoot an issue. She is very professional.

Fantastic experience: Extremely responsive and understanding of the situation. Thank you for caring.

Fantastic experience: Customer service is always very helpful and professional! ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Kelly has been our go- to person for all Rolling Hills info and does a great job.

Positive experience: The service we have recross been very good. The commitment to our community is very important. Kelly has done a fine job

Fantastic experience: Excellent customer service, answered all questions and responded in a timely manner.

Fantastic experience: I received EXCELLENT customer service from Angelica Villa. She was GREAT!

Fantastic experience: Miss Marilyn Angulo very helpful , understood my concerns right away and took appropriate steps to make sure I get what I need on same day .

Fantastic experience: We appreciate Sara for her promptness and good communication.

Fantastic experience: Angelica Villa has been so helpful with our matter. When I had some concerns, Ms. Villa was available to discuss this matter, answer my questions & able to provide other options on how to resolve the matter at hand. Thank you so much Ms. Villa for your patience & time in assisting us.

Fantastic experience: Sara was very helpful and offered a solution without hesitation.

Fantastic experience: Angelica is attentive, helpful and courteous. She goes way beyond the typical expectations to help and advise. The Prescott Companies are lucky to have such a fine employee

Fantastic experience: Angelica was very helpful, she resolved my question very efficiently.

Fantastic experience: We have worked with this Community for many years, and we can say that Kelly Rupp has been a superior manager for the RHR1 Community. She shows great respect and honor to the residents while being very proactive with vendors to make sure the needs of the Community are being met. We have great appreciation for her service to the Community and its vendors.

Fantastic experience: Angelica helped me through the architectural review process, still waiting on the results :) but everything was well documented and explained.

Fantastic experience: I received a Resolution Remittance notice from my HOA for two findings that were both honest and accurate. I was able to resolve both issue and submit responses vis email. I received reply back within hours to confirm the issue has been resolved by actions we took and that I would be receiving electronic response back. I wasn’t sure what to expect, however I am pleased to have received response from a human being thanking me for providing response. Overall I’m impressed by the timeliness and promptness of the response. Excellent! 19/21/25: yet another engagement with Prescott related to temporary in-street parking of RV - superb engagement from HOA focal. I couldn’t be more satisfied by our HOA team.

Fantastic experience: Today, I completed a Homeowner's Notice with Marilin Angulo, Client Support Associate with The Prescott Companies. I was very pleased with the result. Marilin was very efficient and responded to my e-mail statements the very same day. Her response was very courteous and complete. I am pleased that I had the opportunity to work with Marilyn Angulo with her courteous and prompt response.

Fantastic experience: Love it and Angelica is the best Always being there for me very professional

Fantastic experience: I had a parking issue which needed to be addressed in a timely fashion. Sara took care of the situation asap! She is awsome.

Fantastic experience: Angelica was very responsive and understanding. Thank you for your clear instructions!

Positive experience: Review for Marilin Angulo Client Support Associate / Administrative Assistant I would like to recognize Marilin Angulo for her professionalism and excellent customer service. She is consistently courteous, organized, and responsive, always answering questions in a timely manner and ensuring the process is smooth and efficient. As one of the original homeowners, I truly appreciate her pleasant demeanor and commitment to helping residents — qualities that stand out and make interactions with her a positive experience. Positive Note: We’ve also had very good experiences with Sara Davis and Brian, who have both been professional and helpful. Areas for Improvement: In the past, communication with client support was challenging, and requests or applications- requests often remained pending without updates. While there has been clear improvement under Marilin’s support, continued attention to timely follow-up and consistency across the team would further strengthen the overall experience.

Fantastic experience: Great customer service and communication. Very detail oriented and provided clear and concise instructions. Thank you.

Negative experience: Writes polite emails, however, if you want to speak directly with her over the phone she will avoid you.

Fantastic experience: We recently bought a new townhome with the property under Prescott Company management and have nothing but amazing things to say around the support I have received so far. Special mention to Sara Davis who was very patient with me in answering all my questions in detail on the phone and being very responsive with email as well. That’s how professional companies should perform, very satisfied!

Fantastic experience: Angelica and Kelly have been great to work with! Thank you for making this process easy.

Fantastic experience: Angelica and Kelly are exceptional HOA host for the community. They are always helpful when I have questions or concerns. They are a valuable asset to the community.

Negative experience: One of the WORST Property Management Companies in San Diego!!! They take our HOA dues and jack it up every year! And, don’t plan in advance for Budget Reserves with the HOA. Where has all of our hard earned $425/mo. Dues gone too? The Annual Report is a Joke!!! And, just TRY to Contact anybody at PMC about anything and you’ll never get a Reply!

Fantastic experience: Angelica was very friendly and followed up with me in a timely manner. I appreciated her help and thoroughness in walking me through the architecture application process.

Fantastic experience: Friendly service. Responded to my email promptly indicating it was received with my attached photo. I’m satisfied with the service I received.

Negative experience: Im selling my unit managed by Prescott. They're charging me $715 to provide the HOA documents to the buyer. If you call them you can never get through. The calls eventually go to a remote phone call center. The phone center will not forward calls to Prescott. The call back time is 3 to 5 days. The emergency number also goes to a call center. How is this service? Just terrible

Fantastic experience: Angelica has been extremely helpful. I work with different HOA‘s all the time as I am a general contractor. Her office has been transparent about everything. They are responsive, and a pleasure to work with.

Fantastic experience: Angelica is very responsive, polite, and professional. I appreciate you.

Fantastic experience: I really appreciate Angelica's help on so many issues. She is professional, knowledgeable, and friendly.

Fantastic experience: Angelica was very helpful and understood the process we were conveying to her. We were doing a roofing maintenance on our house and wanted the HOA to know about it. Thanks Angelica!

Fantastic experience: I would like to express my sincere appreciation for the exceptional work the HOA team at Rolling Hills Ranch community association continues to do. Their professionalism, responsiveness, and dedication. Thanks to all the team, special thanks to Angelica Villa. Studio + Uno Architecture+Design+Management Ramiro Barajas Owner/ Lead Designer

Fantastic experience: Angelica is absolutely Fantastic to work with. Always there to help. Always Courteous and helpful. Just a great HOA to work with and she makes it worth while! Thanks Angelica for being EXCELLENT at your job !

Fantastic experience: Talked to Victoir Diaz today. Was very helpful in terms of providing the information and resources to solve the issue.

Fantastic experience: Angelica Villa provided quick answers to my HOA Solar Panel installation requirements. Plus provided the Solar Panel HOA Architecture Application and instructions.

Negative experience: Prescott is by far the worst company to work for. They are absolutely horrible and everything they do. You can't get a hold of a person nobody ever calls you back. I would highly recommend going with anybody but Prescott. Every HOA that has ever dealt with them knows that they are so incompetent. Thank you. I will be waiting for a response. Oh AI will take care of it.

Fantastic experience: TO whom it may concern, I have worked with Angelica Villa on a few issues here at Rolling Hills Ranch. She has been a pleasure to work with. Always friendly and willing to issue with any issue I may have. She explains all the rules and processes which is very helpful. On a few occasions I even went back to few of the houses that had problems. And sure enough the issue was taken care of.

Fantastic experience: Just wanted to give a big shoutout to Angelica for doing such a great job as part of our Rolling Hills Ranch HOA. She’s super on top of things, always communicates well, and really puts in the effort to take care of our neighborhood. I know it’s not an easy job, but she handles it with so much patience and care. Thank you!

Fantastic experience: Victor Diaz did a fabulous job quickly getting results from an email we sent to the company. He’s a motivated employee looking out for clients best interest

Fantastic experience: Never had issues with this HOA. Their responses are always prompt, and the staff (Angelica) are friendly and professional. We had an issue with our property but the communication was clear and they were very reasonable and accommodating.

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ As a fence company manager, I frequently work with HOAs to ensure our projects meet community guidelines—especially when it comes to paint color codes. I recently called Prescott Companies to get the approved fence color code for a job just a block away from our business (we're actually located in the same HOA), and I was genuinely impressed. Within five minutes, Marilin provided exactly what I needed. This level of organization and responsiveness is rare—I've dealt with many HOAs over the years, and it's usually a time-consuming process. Prescott was efficient, professional, and incredibly helpful. Thank you for making our job easier and for setting such a high standard!

Fantastic experience: Angelica was very resourceful when it came to get me some information about getting some trees removed. She explained everything very well and let me know what was needed to make sure everything was done correctly. I really appreciate all your help, thank you for everything Angelica.

Fantastic experience: So far I believe Prescott Management for Guajome Meadows HOA is doing a great job! The only thing that does concern me is that I set up direct deposit payment and each month there is fee? Most companies offer a discount because you do this to guarantee payments but, I just dont like the extra process fee. Yet again, I like the upbeat and yet professional customer service and keeping the grounds and regulations in check! Lot GM 0014 (30 years here) Yvette Moncrief

Fantastic experience: I want to express my sincere appreciation for the prompt and clear response from Angelica Villa. . Every concern I raised was addressed thoughtfully and in detail. The communication was well-structured, and it’s clear that the team is taking actionable steps within their authority while also guiding me on how to handle issues that fall outside their jurisdiction. I especially appreciated the transparency and the suggestions for involving the proper authorities where needed. Thank you for your professionalism and for keeping the lines of communication open.

Negative experience: I currently have an external meter water leak. I called to find if I need to cover it with a plumber or if they do. I sent an email, the. sent a message on the app, and called. After holding for zip minutes was asked to hold because the person who answered didn’t know. The person I need to speak with is in a meeting but is aware of my leak because “we have been getting calls all day on the leak”. I was told she would pass the message along but didn’t know when I would be got back to. Maybe today. It’s just water, right? I don’t need it for much, other than cooking for my family and toilet use. Awesome. This company is always shown a lack of response and communication.

Fantastic experience: Prompt & professional response. Much appreciated. Glad to have Prescott onboard helping to make Villas a better place to live. Thank you, Reva Zemke

Negative experience: Hi Marilin, I appreciate your quick response! I knew getting the simple information I was seeking would be like pulling teeth. HOA is do expensive. I can't figure out why there's no person that can take 5 minutes to answer a question from one of their paying customers. I'll add your positive review, along with poor follow-up from company to the link. Thank you Tom

Fantastic experience: A+++ Received superb customer service from Carolina Bejarano today. She went above and beyond to get answers to the questions I had. She even followed up once our meeting concluded; to ensure my issue was satisfactorily resolved. She was also kind and courteous while doing so. An extra special, thank you to her for making this process easy and even pleasant.

Negative experience: Had to give them one star so that it would actually post my comments They are terrible. Roof leak cause condo ceiling damage. Waited for information for over a month. Made calls, emailed and used their app and still no information provided. Not one returned call. Took so long that there is additional damage. Sabrina Greens HOA will have to cover the increased costs because of their lack of response.

Fantastic experience: I recently had some issues with my HOA billing. I reached out to Prescott and was presently surprised at the customer service I received. Sara Davis was able to assist me in resolving the matter and went above and beyond in helping me out !

Fantastic experience: Great work. Angelica and Kelley have been extremely helpful in approving my architectural application. Very responsive and friendly to talk to. I’m definitely happy with their support.

Fantastic experience: Angelica was very helpful there was an error on my HOA bill she took care of it right away. She was responsive and followed up the next day. She offered excellent customer service.

Negative experience: It's been almost 6 months now, and I still don't see my permit. No words can describe the frustration, and the HOA is not helpful. By the way, all the 5-star reviews on here are pretty much similar. You know what I meant right?

Fantastic experience: Angelica has been really helpful in every occasion. Angelica is polite, acknowledgeable and professional at all of my interactions with her. The company that she works for should recognize how valuable she is.

Negative experience: Requested a parking permit, but now it's been 4-5 months since my first email asking about the parking permit, paid the fee already, but still no parking permit whatsoever. It cannot get better anytime soon. -------------- No one was in the office this week. No one answered emails or phone calls. The automatic message said they were helping lots and lots of customers, but I doubted it was the truth. We needed a parking pass and had been contacting them for a week. Even though we submitted the payment asap, no parking pass was provided. Need to walk for so long to get home after parking

Fantastic experience: Will Tuer (Prescott) is an extremely responsive property manager. Not only is he knowledgeable about community issues and requirements; he also follows through on commitments to residents. My experiences with Will have all been very positive.

Fantastic experience: Victor Diaz is very professional and quick to respond, he answered all my questions by phone or emailed. He transferred me to the appropriate person for the area when I need it, he is very knowledgeable.

Fantastic experience: Angelica was very thorough in helping me find the color for my front entry way door to paint.

Fantastic experience: William Tuer provides exceptional customer service and is very knowledgeable to work with! I would highly recommend Prescott Companies and William for management services!

Fantastic experience: Angelica is always amazing! I am always grateful for her help, which she always gives happily and endlessly. Thank you for all you do!

Negative experience: To all residents and homeowners at The Grove Carlsbad Hosp Way, I am conducting a survey to assess whether you are experiencing similar issues with communication and management since Prescott/Associa took over last May. Despite their introduction of the Townsquare tool, there remains a significant lack of response to requests made through the platform, as well as to emails and phone calls. This ongoing communication failure, coupled with the turnover of assistants under Elena Egos, has resulted in my incurring legal fees amounting to $1,020. My review of their ratings on Yelp and the Better Business Bureau confirms a consistent pattern of poor communication and management. It is surprising that this company continues to operate and manage The Grove, especially given the apparent indifference of the board members.

Fantastic experience: I am in the property management business, and contacting an HOA is one of the hardest things that I have to do. Most companies take several calls before you get anyone that can help. This company, required an email, and within minutes, I received a response! I am very impressed and appreciate your professionalism! Thank you! Steve

Negative experience: I hope my experience changes but at this time I am extremely dissatisfied with the bullying and hostile way this manager communicates to home owners. They attach this ‘please rate my service’ to what I would call hate mail so I’m rating her,

Negative experience: This company SUCKS OUT LOUD! I have been waiting for 10 months to be reimbursed for an expense that I paid for out of pocket and I seem to be the rule rather than the exception. -They will not answer ANY calls you make to them -They do not respond to any messages you send them other than to say they are passing the buck to a colleague -They do not care about anything other than getting their money and too bad for all of their clients -You cannot get any repairs done unless its an EXTREME emergency and that's just because the HOA President makes sure that we at least get that If your HOA is considering hiring them-May the Lord have mercy on your soul

Fantastic experience: Angelica has the greatest customer service. She is kind, although very efficient. RHR is very lucky to have her working with the HOA. Thank you everyone for making RHR a great community! Maggie Santibanez 796 Creekside Pl

Negative experience: So far, expressing my concerns have not resulted in any action. Scattering bark over and around dead plants doesn’t count. I have removed the dead plants, but others are dying from lack of water. Hopefully, this time will be different. Thanks for the prompt reply, but two stars is the best I can do until I see some tangible results.

Fantastic experience: Continuing to have a great experience with Sara from Prescott. Super attentive, incredibly helpful, and very empathetic to our requests and inquiries. Thank you for making the time and having our back!

Negative experience: This is the most poorly managed company I've encountered. The managers failed to complete the project within a reasonable timeframe and only provide updates when explicitly asked. They seem to avoid residents and focus solely on finding cheaper options instead of resolving issues effectively.

Fantastic experience: Angelica was thoughtful and listened to my concerns. As the owner of a company that strives for excellent customer service I would like to believe we can provide the same experience.

Fantastic experience: Marilin was so professional and quick to respond, she really came through when I needed help. She is truly an example if what excellence in customer service is all about!

Fantastic experience: Just to commend our HOA manager at Village Square Condominiums for immediately sending me the HOA by laws and Insurance policy. I give him an "excellent" review. It helped us spord up the proxessing of our condo issue

Fantastic experience: Marilyn was very helpful. She answered my questions emailed my forms and transferred me to the appropriate person for the area. Great customer service!

Fantastic experience: Ms. Jennifer Smith is an exceptional staff at Association. She is helpful, problem solving, friendly, and patient. It has been my great pleasure to work with her. She should be nominated as most valuable employee to Prescott Company from Nancy T.

Fantastic experience: Angelica is polite, kind, knowledgeable, and intelligent. She treats all of us with respect, even when we are upset and grumpy, never because of her, but because of the rules. Rolling Hills Ranch is lucky to have her!

Positive experience: Marilin was kind enough to reply to my email about a letter we received for proof of renters insurance. I’m just glad someone replied but I’m grateful she replied to me and hopefully can help me out more from the other question. *Updated review* again Marilin replied to my request. None of these managers don’t even return your calls nor emails..horrible service. Montego in Murrieta Can do better than this.

Fantastic experience: I recently spoke with Carolina Bejarano, WindingWalk Facilities Director. I inquired about renting the facilities and she cordially instructed me on the process. I further mentioned my difficulty in paying my HOA fees in Townsquare, and she walked me through the steps with clear direction. I appreciate you, Carolina, and your kindness and patience!

Positive experience: The process of reserving and providing the requested documents is a bit confusing. However, with the assistance of Carolina Bejarano, the process was not bad at all. Carolina Bejaramo is not only knowledgeable and friendly, but she is quick to respond and pass on important information when needed.

Negative experience: This is the LEAST responsive company that I have ever had the misfortune of dealing with. I am a real estate agent representing the sale of a condo, in a HOA community managed bt the Prescott Compaines. The service is poor. The comminucation and response time is even worse. I would not recommend this management to any consumer. I feel sorry for the community members who have to rely on this company for anything.

Fantastic experience: Jennifer Smith was extremely helpful to me. I'd accidentally sent a payment to the wrong account. It was a bit confusing figuring out what happened . Jennifer was so patient and nice helping to get to the bottom of the situation and applying the payment to my account. I really appreciated it. Thanks again Jennifer, Kelly Dunn

Negative experience: Their staff do not respond to emails, nor calls. It frustrates our residents when sprinklers go out of whack and no one shuts off the water for weeks. We're paying our HOA fees and they don't merit any portions of those fees.

Fantastic experience: Hello, Today I was assisted by Caroline Bejarano. I had a couple of questions regarding my HOA and Carolina guided me through all of my questions. Thank you. Great Service!!

Negative experience: Terrible management company. They take 12+ months to complete maintenance requests. They do not keep adequate records of meetings or follow through with assigned tasks. They brush off the concerns of the community members. Our current board doesn't hold them accountable, but they should still be doing their job even if our board doesn't care. Avoid Raul Hernandez. He is incompetent as an Assistant Community Manager.

Fantastic experience: Carolina Bejarano continues to be the epitome of customer service in our Winding Walk community. Her professionalism, courtesy, and urgency in resolving customer needs are impressive! Thank you, Carolina and Harris, for all you do for us daily. No job is too small or too big for this team! Thanks Manny.