The Hub

Experiencia negativa: RATS IN THE WALL!!!! Beware, and poor management! THEY JUST WANT MONEY THEY DONT CARE ABOUT YOU!

Experiencia fantástica: Lived here for a year. Wonderful people and an great place to live. Mila And Saira are the best very helpful and I would definitely recommend this place for a good place to live

Experiencia fantástica: Estuve buscando apartamentos en esta comunidad y tuve la oportunidad de interactuar con la agente de renta de la oficina Mila , y puedo decir que es muy profesional y amable ,respondió a todas mis preguntas . Si recomiendo esta comunidad.a cualquier amigo o familia.

Experiencia fantástica: Mila una muy buena atención muy atenta y amable

Experiencia fantástica: I met with the asst. property manager, Fernando, today and he couldn’t have been more helpful. He was able to answer all of my questions about the property all while being super friendly and professional. Highly recommend this property if you are looking for a well managed apartment complex.

Experiencia negativa: Towed my car after 30 minutes. Couldn't even get my grandmother inside and settled before going home.

Experiencia fantástica: I lived here since 2023 & I have no complaints. Due to personal reasons I had to move but I enjoyed the 2 years living at The Hub. I appreciate the office staff for being welcoming & friendly (past & present). Maintenance workers were awesome. They came quick anytime I had an issue. Highly recommend living here. Thank you all so much!

Experiencia positiva: I lived at The Hub from 2024-2025, but had to move for personal reasons. I lived in building 2629 underneath some EXTREMELY loud and obnoxious neighbors. There were like 7 people in a 2 bedroom apartment including 3 little kids that screamed, stomped around, and acted like animals - no joke at all and I'm not a karen. The kids would literally ride bikes through the house. They drove me insane. I almost got into a fight with the people one day trying to get them to be quiet. I do college online so was home most of the time and had to put up with it. I had to headphones in my own house 90% of the time the neighbors were home. I really loved my apartment and the model of it though. Pros of The Hub: - Great leasing agents, very helpful and kind - Maintenance keeps the property well and is pretty quick in response to any emergency issues - most of the time. - Pretty nice for what you pay - Pretty pool area, was very chill at night over the summer except some weekends when kids would be out there till late. They would be maddd loud. Cons: - Growing roach issue... When I moved in I rarely ever saw roaches or bugs at all, which I was really happy about. Over the year of me staying there I started seeing them more and more. It had to have been due to my neighbors living dirty because I didn't have a dirty place. - Hot water gets shut off for maintenance quite often. Seems to be plumbing or some other water issues fairly often. - If your neighbors are obnoxiously loud the issue will be treated as if it is common and okay - since it's an apartment. They will contact the loud people but if nothing changes they won't issue lease violations unless you can "prove" their loud noise. - All visitors have to park on the outside perimeter of the apartments or they risk being towed. Overall I loved my apartment and the main issue for me was the growing roach problem and obnoxious neighbors, I rarely ever had quiet in my own home.

Experiencia fantástica: Been living at The Hub for about almost 2 years. The staff here is amazing. Very quiet and safe community. I love all my neighbors Everyone is so friendly. I will highly recommend anyone to be a resident here

Experiencia fantástica: Los chicos de mantenimiento son excelentes

Experiencia fantástica: 10 out of 10! The staff is amazing, and made sure moving in went flawlessly. Maintenance here has been top tier. Thank you all for the warm welcome here and I love my new apartment! Shout out to Fernando and Saira! Out of all of experiences I’ve had moving in to a new apartment, this one takes the cake.

Experiencia fantástica: El mantenimiento aquí es primera estoy muy feliz con duvier y yosvany

Experiencia fantástica: Quiero decir que los trabajadores de mantenimiento cumplen con su trabajo de manera excepcional gracias a ellos yosvany y duviel

Experiencia fantástica: I live in this complex since 2013 Highly recommended for new Resident The Hub Apartment now they have excellent team One of the best maintenance team in USA And the management to Since the new management start their job A lot of changes in this complex happen , Maintenance team leader Mr. DUVIER excellent Customer service High knowledgeable Super friendly Super nice And he speak to language, English and Spanish Maintenance Mr. Fernando Excellent customer service Super friendly Super nice Excellent Manager in DFW Saira excellent customer service super friendly Super nice, high knowledgeable Excellent assistant manager Yosvany excellent customer service Super nice Note, for area manager Your team in this apartment complex is one of the best and excellent team All of them , they should receive excellent reward And please, this management not should be move from this complex They are example for your another apartment complex All apartment Complex Should be learning from this team I am so happy with this new management and today. I will sign one more year Lease contract

Experiencia fantástica: The staff is Amazing! Our repairs were done immediately & everything is working great! I would especially like to thank Fernie, Saira, Duvier, and Yosvany

Experiencia fantástica: Los mejores mantenimientos Yosbany y Duviel ,siempre pendientes y muy eficientes en todo .

Experiencia fantástica: Los trabajadores muy buenos con el mantenimiento de los aptos siempre dispuestos a ayudar gracias

Experiencia fantástica: Excelente servicio mantenimiento es muy profesional

Experiencia fantástica: Excelente lugar con muy buen confort , el mantenimiento en especial requiere 5 estrellas por su rapidez y eficiencia Duvier Serrano el chico de mantenimiento es espectacular gracias

Experiencia fantástica: Very good place to live and especially the maintenance with excellent service by Duvier Serrano who solves everything with good treatment that makes us feel very comfortable.

Experiencia fantástica: Muy buen servicio de mantenimiento en especial, Duvier Serrano gracias por su servicio … nos sentimos en casa

Experiencia fantástica: Me encanta! El servicio de mantenimiento es rápido. Gracias Duvier y Yosvani.

Experiencia fantástica: Muy atentos los trabajadores se esfuerzan para que todo funcione sin ningún problema gracias Yosvany y Duviel

Experiencia fantástica: El equipo de mantenimiento siempre responde rápidamente a cualquier solicitud. Son profesionales, eficientes y resuelven los problemas de manera oportuna." "Estoy muy impresionada con la calidad del trabajo realizado por el Sr DUVIEL UN PROFESIONAL CONFIABLE q resuelve los problemas de forma efectiva con resultados de mantenimiento de alta calidad

Experiencia fantástica: I’ve been here since January 2025 maintenance is amazing. Always there when you need them and very helpful! Property is very peaceful and quiet.

Experiencia fantástica: Gracias Duvier por tu trabajo en mantenimiento, 100% recomendado

Experiencia fantástica: Mantenieniento duvier es 5 estrella el mejor gracia por tu trabajo

Experiencia fantástica: I'd like to take the time to recognize a specific employee. My most recent interaction with Jackie was very pleasant. She went out of her way to resolve an issue for me. For that, I am greatly appreciative. She was very patient, pleasant and professional.

Experiencia negativa: I've lived here for seven years. Maintenance is great. Very responsive and friendly. The complex has hot water problems periodically and roach problems that have progressively become worse. More concerning are the type people moving in. Smoking weed in public, drinking and partying in the parking lot at least 2 or 3 times a week until very late at night. Its getting ridiculous.

Experiencia fantástica: Mantenimiento duvier es el mejor estoy feliz aqui

Experiencia fantástica: I've lived here 4 years now..i like the area and my neighbors are great(quiet)..I especially like maintenance..i thought my freezer was low on freon..so I put in a request..I get home and I have a new(er) fridge..what really surprised me was how neat my things were placed back in my fridge..Thanks guys

Experiencia fantástica: El Mantenimiento Bueno de parte de Duviel y Jovanni excelente muy atentos

Experiencia fantástica: Maintenance is amazing! I love how Uriel the maintamce guy is always hands on and very nice and is super efficient with his work!

Experiencia fantástica: El mantenimiento duvier es el mejor

Experiencia fantástica: Duvier is a really good maintenance person very helpful

Experiencia fantástica: Mantenimiento muy buen mantenimiento de parte de Duvier y Yovani estamos muy contentos con ellos aquí y muy a gusto, gracias por todo

Experiencia negativa: The most honest review you will ready, this place is not somewhere you want to live, my apt flooded due to busted pipes from my neighbor upstairs and the complex literally said you will have to figure out where to stay. I still have not gotten my deposit back after being forced to move out. When I asked to move into another unit in the complex they showed me a two bedroom that had been “cleaned”. Disgusting place to live and management couldn’t care less about what goes on. Also the place had a roach problem from the day of move in management in the office kept saying we’ll get someone out we’ll get someone out no one ever came to take care of it they just kept coming. This was a blessing that my apt flooded so I could get out of this HORRIBLE PLACE. The only good part about the place is the maintenance guys do a good job. Which is mainly the only reviews this

Experiencia fantástica: El mantenimiento Duvier es muy bueno en su trabajo estoy muy agradecido por su buen trabajo estoy feliz de tener un buen mantenimiento aquí en los apartamentos

Experiencia positiva: I like my unit and amenities. Only issue I have is my rent is slowly climbing each month. First month I paid 920. Second month 1,010. Now this month 1,082. What is going on??

Experiencia negativa: Horrible place to stay infested with mice !!!!! They are everywhere !! I’ve killed 2 but have seen multiple more inside of the unit !!! Runnnn ! Don’t waste your money here !! This is horrible I been trying to get help with this but they do not care about the problem. The rats have taken over I feel like I’m company in my own home. Everyone in the office is rude and trying to brush this off. It’s been over a month since I’ve killed the first rat an and the cracks in my apartment are still there !!!! Then look at what maintenance came and did !!!

Experiencia negativa: If you like rooming with rats and roaches, this is the complex for you. I have never in my life heard of this many neighbors all complaining about mice. One of my neighbors killed four mice in one single day. Only to wake the next day to two more. So if you have a thing for mice or if you are fond of roaches, make the hub your home. otherwise run far away

Experiencia negativa: So I’ve been here a month and had to call out in a request cause I’ve seen I mouse in my kitchen

Experiencia fantástica: Grasias por el mantenimiento duvier el mejor trabajador Grasias

Experiencia fantástica: muy buen serbicio de mantenimiento de parte de duvier estoy nuy feliz de tenerlo aqui gracias

Experiencia fantástica: “I can’t say enough good things about the maintenance professional Divier who came to handle our issue at our appointment ! His attention to detail, punctuality, and dedication to getting the job done right was truly impressive. He not only fixed the issue efficiently but also took the time to explain what was wrong and how he resolved the problem . It’s clear that he takes great pride in his work, and his friendly and professionalism demeanor made the whole experience even better. I highly recommend him to anyone in need of maintenance service assistance !” Thank you Duvier :)

Experiencia fantástica: THANK YOU DUVIER! Duvier always get the job done fast and on time. He's very professional and cares very much about his job.

Experiencia fantástica: Duvier is the best maintenance We have had, he does things right the first time and his attitude is always so positive and professional

Experiencia negativa: DO NOT MOVE HERE!! They only want your money!!!! I finally moved out after counting down my days til my lease ends and got the final statement today saying I owe them $$$ for a carpet cleaning. After I requested a carpet cleaning for months prior to move out and they’ve never done it. They waited until I moved out to “clean the carpet” yet are still charging me hundreds to pay. If you are someone in the same situation as me, report them to FTC and TDHCA because what they are doing to me is very scam like.

Experiencia fantástica: Estamos muy contento con el trabajo del laen Duvier hace muy buen trabajo y tiene la propiedad muy bonita .

Experiencia fantástica: Duvi is the best he gets the job done fast and always on time .

Experiencia fantástica: Estamos miy contentos con el trabajo del chico de mantenimiento Duvier.

Experiencia fantástica: Good afternoon I like to say that Thomas service my apartment today he did an awesome awesome job I would like to say he put time and effort into it he did an awesome job

Experiencia fantástica: Duvie the maintenance man is awesome! He’s very helpful and gets the job done in a timely manner

Experiencia fantástica: Duiver you’re one of our most dependable maintenance technicians and you’ve proved yourself reliable again and again. You consistently demonstrate you care about your job and always perform above expectations.

Experiencia fantástica: Duvier is top of the line maintenance

Experiencia fantástica: Duvier Medina on the maintenance is very professional and great at his job. I don’t think anyone else has fixed my problem so quickly. Very respectful and professional and always makes sure I get the best customer service. This man deserves a raise!

Experiencia fantástica: Great place! And great maintenance service, Duvier does a great job anytime we have maintenance issues!

Experiencia fantástica: Duvier the maintenance supervisor is awesome and always repairs things in a timely manner. I am very pleased with the level of quality service they have provided and am very happy to live here. Thank you.

Experiencia fantástica: Great property and clean maintenance Duvier is great and communicates very well.

Experiencia fantástica: Maintenance Duvier has great customer service and completes the orders i request in a timely manner.

Experiencia fantástica: The maintenance guy Duvier Serrano is super awesome fixed my issue in no time!

Experiencia fantástica: I really like tha maintenance Duvierthey did very good job an I was pleased.

Experiencia fantástica: Duvier Medina is a GREAT maintenance man! He’s always getting the job done, very professional and great work ethic.

Experiencia fantástica: The Hub Apartments have amazing staff and clean property.Maintenance Duvier always goes above and beyond with a smile on his face, he is always available when needed and his customer service is top notch and exceeded my expectations.

Experiencia fantástica: Super fast maintenance, fixed my broken air conditioner Thank you Duvion!!! You are the best!

Experiencia fantástica: It’s a very great place to live the staff and management is super friendly and an overall great experience! would definitely recommend.

Experiencia fantástica: De mantenimieto duvier es lo major que a pasado por the hub estamos may Feliz con el aqui

Experiencia fantástica: This is a great place to live! The staff is great friendly and helpful. Family friendly environment

Experiencia fantástica: Great place to live mngment staff super friendly and knowledgeable overall great experience!

Experiencia fantástica: Great staff members really attentive to the residents needs.

Experiencia fantástica: Duvier Medina on the maintenance has been super great in getting my work done in my apt that I just transferred over to. He responded so fast on an after hour call as well. He is very professional and helpful he deserves 5 stars.

Experiencia fantástica: I love them... I stay here now

Experiencia fantástica: Excellent apartments. Well maintained and clean!

Experiencia fantástica: The maintenance lead and the Assistant are awesome duvier y yosvani

Experiencia fantástica: I LOVE this property. The leasing staff is very knowledgeable and helped tremendously. The grounds are always well kept, I always see maintenance out working as well. Would highly recommend.

Experiencia fantástica: Management is great, the property always looks well kept, and feel like they go beyond to keep residents happy.

Experiencia fantástica: Under great management.This is a wonderful property to live and be a part of Management that is concerned about The residents

Experiencia fantástica: Great staff, awesome pool and amenities and the grounds always look good especially for the area. I love it here

Experiencia negativa: DO NOT MOVE HERE! I moved here in June 2024. I've been having an issue with WATER COMING UP FROM THE FLOOR since I moved in! I have had to submit the maintenance request multiple times for it to be looked at, but the maintenance department keeps closing out the work order and claiming that they repaired the issue. There is a HUGE lack of communication, and I'm scared for my health since there could possibly be mold growing under the floor.

Experiencia fantástica: The maintenance man took care of the problem in Great fashion/ duvier great

Experiencia fantástica: Divider Serrano Mediana was an awesome maintenance guy was awesome fixed everything in my home !!

Experiencia fantástica: Mantenimiento duvi muy feliz con su trabajo gracias por todo

Experiencia fantástica: Muchas grasias al mantenimiento duvi por su buen trabajo may contento con su trabajo

Experiencia fantástica: Thomas his great maintenance and quicker to fix the stuff as soon as possible

Experiencia negativa: I’ve been living here for two years and haven’t had any issues until new management. They’re enforcing a new rule and are TOWING their tenets vehicles. Towing cars from people who LIVE here and pay their rent! I deal with various issues living here ( like the water being cut off for days or not having hot water for days) but now I can’t even sleep at night because they want to tow my ONLY CAR. The ONLY way that I am able to go to work so that I can PAY RENT. I’ve reached out to corporate and the problem remains… I’m drained! It’s caused so much emotional distress, I’d never live here again! EVER AGAIN.

Experiencia fantástica: Thomas did a phenomenal job in our apartment. He was very thorough in his completion of each task and made sure that each job was done to our satisfaction. He handled all jobs quickly and efficiently. He handled the multiple work orders requested and went above and beyond in his service. Not only did he replace the fridge within an hour but also throughly cleaned the old one before removing it due to a bad smell. He redid the bathroom drawer, fixed the bathroom faucet water pressure, replaced the string on the blinds and replaced one of the loose wall outlets. Thomas has great customer service and is very knowledgeable in his work. I would recommend him expeditiously.

Experiencia fantástica: Saira is great she’s very professional and very helpful.

Experiencia negativa: If you like having hot water, or water at all, don’t live here. 10 months of being here and the water has been shut off at least 20 times and I WISH I was exaggerating.

Experiencia fantástica: Thomas is Super Kind and speedy I really appreciate him. Honestly one of the best I’ve met. thank-you!!!!

Experiencia fantástica: This place feels like home. I’m really happy about the way they have improved the place. It’s clean and the people running it are very friendly and helpful. I feel safe here and I couldn’t say that about the other apartments I’ve stayed at. Keep up the good work!

Experiencia negativa: Apartments are over painted, they just throw a new coat of paint on and call it good, something is always going wrong, and the maintenance group never fixed any of the issues they were brought in to fix.

Experiencia negativa: My Partner Moved into this place in July ‘23. First off the apartment doesn’t even match the floor plan shown for studios it’s basically missing a wall where the bedroom is. You can tell there was a rush job as the paint in the bathroom has splotches all over the cabinets and walls/ceiling. Shortly after moving in the Bathroom Tub clogged and wouldn’t drain, the sink broke and started leaking in the cabinet, the towel rack fell off the wall, the cabinet door in the bathroom fell off the wall. Then the A/C Broke no one came out to fix anything until October. He lived in this apartment for 3 months without a useable bathroom having to go other places to shower. They refused to give any kind of compensation or refund in anyway knowing they allowed a tenant to move into an apartment that they wouldn’t show him first but assured him everything was up to standard. Complete Lie. I had to go talk to them several times and even had someone tell me they would follow up only for them to never show up or call. The previous building manager said she would talk to the company and see about a compensation then ended up leaving and not doing anything. I’m not someone that leaves reviews but I figure they can’t ignore it anymore if it’s in their face telling them how atrocious this complex is and how horrible the experience is. Last but not least the Internet situation.. the internet is a universal site wide installation so everyone shares the same base internet and there is no way to call to get it fixed when it goes down or out because the company itself controls it. There is no individual passwords or routers to have your own internet and the connections/routers being used look like CRTV Tube age routers off white/burnt yellow.. by the way that too fell out of the wall. Final Note: To this day there are still some broken things in the apartment and some stuff is still breaking. Please, Please whatever you do, DO NOT rent here it’s not worth it you can get far better for the money you pay. This place and the management are terrible . EDIT: 3/12/24 - Had him place a work order to get some of the still broken things in the apartment fixed and there has been no response for about 2-3 weeks. This place has had 3 managers in less than a year. Was hoping the new management would be better but it’s still the same old story.

Experiencia fantástica: I've been at this property for 15mos and maintenance requests have taken up to 3mos to get processed. But now they have a new maintenance worker, Thomas, and he is great. He is quick to respond and he has been able to fix everything on my list. Now that my maintenance issues have been taken care of. I can rate The Hub with 5 Stars.

Experiencia negativa: I've been a waiter for 14 years and a bartender for 5. I know the difference between good and bad service. My waitress greeted me 5 or 10 minutes after we sat down, which was okay. After bringing our drinks it was almost a whole hour before she came back. We had to flag her down twice. The 3rd time we flagged her I mentioned that she was ignoring our table. I said I tip well, but I demand service in return. Because I've been in the service industry so long, I was immediately ready to forgive and forget, but she was offended and her reaction was unacceptable. Not only did she ask the bartender to request for me to leave (he actually threatened to call the police) she also went to her other tables and complained - trying to get sympathy. I've taken may people there before, but they definitely lost a customer today.

Experiencia positiva: Over 1 year resident, 2nd apt solo and looking to leave. Quieter than my last place but its been a little louder lately plus living by the pool. Old management left right after I came and rent went up. An odd amount of water outages and started the year off with a power cutoff without any warning I could find. Busy, hilly area. Pretty safe area

Experiencia negativa: I moved in June, and every month there is a water shut off or something going with plumbing, this is ridiculous..Then today you give us an hour warning that the water will be shut off until the temperature is warmer…please don’t move here, they may be cheap, but you get what you paid for, under new management and the old crew that made sure everything was fixed is gone. You should have made Oscar in charge of these apartments…it will be worth breaking a lease living here…geesh

Experiencia negativa: They charged an admid fee without me getting approved for the apartment. Please be aware of these type of people. I've been back and forth with bank and still they haven't released funds that was suppose to be refunded two months ago.

Experiencia negativa: Dont move here!!!! They will turn the water off without notice. They do it at least twice a month

Experiencia fantástica: The apartment are spacious and the patios are nice! The office and maintenance staff are nice. They promptly respond to my requests. I love living here!

Experiencia fantástica: They try to work with anybody to get you a place to live and the staff I’ve encountered so far has been nice. Thomas the maintenance man is extremely helpful. If he comes whatever is broken he will fix it immediately and permanently. Very quick and he also explained what happened and any extra information needed.