Associa McKay Management

Experiencia negativa: FEBRUARY 2026 UPDATE - McKay has done what I thought was impossible and has actually gotten worse since I wrote my initial review 9 months ago. Our entire condo complex is without water tonight (2/19/26) because McKay once again didn’t pay our water bill. Our water service was turned off late this afternoon. We have everyone from newborns to elderly people in our complex. This is absolutely unacceptable. They are truly the worst. ————————————————————————— I’m not one for leaving scathing reviews online, but I’m making an exception for this “management” company. I’m really not sure how this place is still in business. They didn’t pay our condo association’s water bill for months (to the point that Birmingham Water Works was in our parking lot handing out water shut-off notices). They also let our Internet and cable contract lapse after claiming the renewal was taken care of and not to worry…”no one’s service will be affected.” These are just a couple of recent examples. The turnover rate at this place should also tell you something…we’ve had probably 4 or 5 property managers in as many years. They’ve all been nice for the most part, but something is seriously wrong to have so many leave the company so quickly. Stay as far away from this company as possible!

Experiencia negativa: If i could leave zero stars i would. This company is a prime example of why people hate HOA's so much.

Experiencia negativa: This company is absolutely horrible, communication is terrible. They will not contact you until they can assess a late fee and then when you combat the late fee due to never receiving any kind of notice. They will just ignore you until they can assess a late fee and lien your house with zero notification. A joke of a company. If they are your home owners association when purchasing a house I suggest you run the other direction and not purchase that property. You’ll be paying your house payment in late fees shortly after you move in

Experiencia fantástica: Mayra has been the best!! The quick responses and helping me as an individual instead of just another tenant has been what makes her stand out. So thankful to have her as I am a first time owner and there are so many learning curves!

Experiencia negativa: No accountability, non transparent processes, lack of communication, and unethical practices.

Experiencia negativa: We just started using their service. The Town Square website they use is awful, and they like to hang up on you when you call the office. Not a great start. Maybe it will get better?

Experiencia fantástica: Brittany and Whitney have been incredible to work with. The communication and transparency have been top notch. Rest assured you are in great hands in regards to HOA Management with Associa McKay in south Alabama with Brittany and Whitney at the helm.

Experiencia negativa: I DO NOT RECOMMEND THIS BUSINESS!! I am writing to express my significant concerns regarding the lack of responsiveness from Richelle Acueza, our Community Association Manager. On October 23rd, I sent an email requesting a virtual meeting link, which has yet to be provided. This issue appears to be a recurring one, as other community members have reported similar experiences with both Ms. Acueza and the company. Additionally, despite receiving email notifications, I have not received any physical mail correspondence from the company, a matter I have consistently raised during our meetings. If these issues are not promptly addressed, I will be compelled to schedule a direct meeting with the President to discuss these ongoing concerns.

Experiencia negativa: EDITED 10.17.25- STILL no response on my concerns after calling, emailing and submitting requests. They just close them out without updates. If you have a choice choose a different management company! This company recently took over for our neighborhood with no communication to residents and they are impossible to get ahold of. They will not return phone calls or emails. They have raised dues and have not provided an expense report/ breakdown when requested. They do not do any upkeep or enforce regulations outside of sending a notice about bringing your trash can up and keeping it from being visible from the streets ON TRASH DAY. The renters are allowed to destroy the properties they’re on with garbage and excessive bikes/toys & vehicles parked on lawns and in streets which will bring down owners values and is posing a hazard as it has in the past with emergency vehicles being able to get down the streets. They’ve got zero concern for safety with the tall grass throughout “common areas” housing the one of animals and insects that are invasive & prevent you from being able to enjoy sitting in your own yard. There are also excessive potholes at the entry points and down every single unfinished road causing damage to vehicles as well as one entry gated under lock and key for no reason. If you are considering living in a neighborhood managed by them or choosing them as a management company in general, don’t- it’s not worth the money, home equity depreciation and hassle it’ll cost you.

Experiencia negativa: AssociaMcKay mismanaged our HOA funds in that right now we don’t have street lights because our funds are depleted. They lied to us and the new management company is having to get our funds early just to maybe stay afloat. How horrible of people can you find to lie and steal and pretty much get away with it since the only recourse is court that costs money. Alden Glen Subdivision has been terribly wronged. These other reviews do tell a story of bad customer service and our neighborhood has experienced fraud

Experiencia negativa: The absolute worst community "management" company. They consistently lie, fail to take action, fail to get results and fail to communicate effectively with homeowners. They are eager to take homeowners' fees, but are unmotivated to provide action and meaningful, significant or timely feedback on numerous requests, even after some have been reported up to 6 times. How they stay in business is anyone's guess. They have been reported to the BBB, the County Health Department and to the State Attorney General's Office of Consumer Protection, yet they continue their consistent, deliberate pattern and practice of poor performance and consumer disdain. Avoid this bunch if at all possible.

Experiencia negativa: I had one of the girls (Kelly) at McKay responding to me putting a one-star today and she was very nice until I told her some of our Hoa issues. Kelly asked me what subdivision and her voice changed and I asked her to let me have one of our guys on our board call her back tomorrow so I gave her my email address and I never heard a word Then I called the phone number back and of course, it went straight to voicemail. Once again they are a piece of crap company.

Experiencia negativa: The worse HOA company ever. They have a turn over of employees and no one ever calls you back. They never do drive throughs and when they do they blast people for some crazy items.

Experiencia negativa: I sold my house in Calera and McKay management charged me 509.00 to send a letter to closing attorney. I was paid through the end of the year and paid on time for 6 years. This is outrageous! I have called every from McKay in Hoover to the president in Dallas. I even called the mayor of Hoover since the company is located in Hoover. Next step is Channel 6 on my side. Horrible company!

Experiencia negativa: If I could give zero starts I would. Don't believe anything positive you hear from them. They are the WORST property management company. They do not return emails or calls. The only reason they're in business is because Developers hire them to take over and they do a shitty job of the main things they're responsible for. Edit to say that I have literally emailed your Vice President SO MANY TIMES!!! 8.25.25 CALLED AND EMAIL MORE. THEY DO NOT ANSWER. THEY DO NOT CARE.

Experiencia negativa: Horrible management company. They nickel and dime you on EVERYTHING, you can’t ever reach anyone, promised call backs never happen. They don’t help with anything. Say they go out for violations but can never produce the documentation but boy they’ll charge you! DO NOT USE!!

Experiencia fantástica: I’ve had a great experience working with Mayra Pelayo. She has been incredibly attentive, consistently responsive, and always patient when addressing our questions and concerns. Her professionalism and willingness to help have made a big difference in managing our properties. It’s clear she genuinely cares about the work she does and we truly appreciate her support and dedication.

Experiencia negativa: This is our first experience, dealing with an HOA company and it has been absolutely horrible! Two years ago it was taking about a month to get a response, and now no one responds at all! We are told we have a new contact, and then months later we are told they are no longer with the company, but no one told us! People keep leaving We’re getting fired, and no one tells us who to contact. I have tickets that have been sitting open for over a month with no response, and no one addresses any of the issues in our neighborhood! We pay a lot of our hard earned money to this HOA and they do absolutely nothing. The most horrible customer service I have ever experienced!

Experiencia negativa: This company is negligent, inconsistent, and unprofessional. They ignore legitimate homeowner concerns and instead depend on neighbors to submit false or exaggerated reports, which they use to issue arbitrary fines for trivial issues like grass height or trash can placement. Meanwhile, serious violations—such as rusted-out vehicles and piles of trash in plain sight—go completely unaddressed. Even worse, they’ve dug rainwater trenches just an inch from property fence lines, then refuse to maintain the overgrown weeds and grass behind them. Their actions reflect a clear lack of accountability and respect for the homeowners they claim to serve.

Experiencia negativa: April is the only one here who actually helps. The rest of the team are useless and such a waste of resources.

Experiencia negativa: Absolute clowns that send out HOA violations to houses that have nothing to do with the violation and beyond the control of the resident. I've had violations for everything from an ATT cable running between neighbors houses in the STREET in front of my house to two limbs from a bush that were literally about a foot taller than the rest of the bushes. The punchline is they were different types of shrubbery and are supposed to be tall. I don't know what absolute geniuses, that's sarcasm by the way, voted to have these fools running the HOA but whoever did is an even bigger clown than the management company. Dont even get me started on the fees that go up year after year. You should see what they charge our phase of the subdivision yearly for envelopes, ridiculous.

Experiencia negativa: Terrible organization that consistently tells us there is a problem with our yard, but sends a picture of a different house. Also, very vague in emails. Won't tell you the "problem."

Experiencia negativa: I could make a list of grievances about this company but will save readers some time and only mention the latest awful experience I’ve had with McKay. I live in a condo building that is managed by McKay. Back in October a unit above mine experienced a sewage leak that subsequently leaked into my ceiling and dwelling. To make a long story a bit shorter, the sewage water had to be cleaned/dried and eventually plaster in the ceiling had to be removed to complete this process. I’ve been waiting since last fall for McKay and the contractor they hired to complete the ceiling repair. Last week the contractor finally had someone out to assess the situation and work out a plan for repairs. I was contacted the following day and was told that the exposed part of the ceiling likely contains asbestos. This material has been steadily breaking off/crumbling from the ceiling in a powdery form over the past 7 months, so my dog and I have been walking in, breathing, and completely exposed to this material the entire time. I spent several days trying to reach Macia at McKay to find out if any environmental reports had been completed within the building that may have mentioned asbestos. After a few days of unanswered phone calls, voicemails, and emails I finally succeeded in getting her on the phone. Unfortunately she seemed entirely uninterested and even made the excuse that she was recently promoted to vice president (I suppose that meant that this problem was below her responsibility) and seemed as though she couldn’t have cared less about the situation. There have also been emails sent to Andrea from someone on our board who was kind enough to try and assist, but of course we’ve received no replies whatsoever. I’ll add that this is and has been typical of Andrea from past instances. I am absolutely stunned that a company can stay in business with such awful customer service. I would strongly discourage anyway, even my worst enemy, from living within a property under the “management” of McKay. *EDIT* I knew it was only a matter of time before McKay replied with their copy and pasted generic reply asking for me to reach out to their office to work out the issue. I have plenty of documentation showing that I’ve called Macia and other office personnel on numerous occasions, left multiple voicemails, and several emails. None of that worked… The truth is this company really couldn’t care less about their tenants as long as the money continues rolling in. I must stress this to anyone who is considering working with McKay because I don’t want others to have to deal with these issues.

Experiencia negativa: If I could give this management company 0 stars I would! They don’t listen to homeowners concerns, they don’t take care of issues, they are constantly raising rates. We have a retention pond behind our home that isn’t treated for bugs. Our yards are infested with mosquitoes and flies. We cannot even go outside! Common areas look awful and are overgrown. They started citing my neighbors for small things like having trash cans out on trash day, having bikes and toys out, etc., but they don’t cite any of the rental properties that have overgrown lawns and trash in the yards and on the curb. They refuse to return calls and emails. Our neighborhood wants to defund them and disassociate from them because they are awful. They hired a man to come to our neighborhood and report back even though we have 2 people on their board that live in the neighborhood. We don’t have a pool, tennis courts, a bike path, a dog park, not even doggy waste stations, side walks, or enough lights! There is dog poop everywhere! They are still building and they refuse to fix potholes left by the construction companies without raising the rates even though they are making bank off us. We hate them! What a scam!

Experiencia negativa: If you want to get violations for having your trashcan at the street ON TRASH DAY or want to lose a tire or two from potholes deep enough to swim in then this company is for you. The community "manager" doesn't speak to any of us or return any of our calls/emails. The 2 "common areas" there are is a retention pond and the grass by the highway and they can't even manage to upkeep that. You can put a request in and not hear back ever. This company is a complete joke. I would give 0 stars if possible.

Experiencia negativa: If your issue is handled by Kelly, forget it. She cashed our check on 04/15/2025 but never sent the pool pass (Greystone Cove). We sent 3 email requests, which have all been ignored by Kelly. Unethical and professional to say the least.

Experiencia negativa: Extremely disappointing experience with this management company. If I could give zero stars, I would. I’ve been reaching out for months regarding ongoing issues in our community, and nothing has been resolved. My TownSquare requests are frequently marked as “complete” even when no action has been taken. Most recently, a request was closed despite the issue still being unresolved. As paying homeowners, we want to take pride in our neighborhood, but it’s incredibly frustrating when our concerns are ignored and community resources seem to be poorly managed. This company oversees many new-build communities in the area, and the general consensus among residents is overwhelmingly negative. Their lack of responsiveness and accountability is unacceptable. Update: 5/7/25. I emailed the address the responder suggested and to no surprise, no response.

Experiencia fantástica: Tristen Strength is our new property manager and is wonderful to work with. He is driven and cares about his homeowners

Experiencia negativa: I WOKE UP VERY ANGRY THIS MORNING. I REACHED OUT TO OUR PROPERTY MANAGER CRYSTAL ON MARCH 26, 2025. REGARDING A NOTICE THAT WAS SENT OUT TO THE COMMUNITY ABOUT OUR AGREEMENT WITH SPECTRUM WAS COMING TO AN END APRIL 21st. CRYSTAL AND OUR HOA PRESIDENT ASSURED ME TO DISREGARD IT WONT HAPPENED. WELL YESTERDAY APRIL 21st AT 9:00am MY CABEL AND WIFI WAS DISCONNECTED. I HAVE SENT 3 EMAILS AND CALLED AND LEFT A MESSAGE I HAVEN’T RECEIVED A RESPONSE FROM MCKAY OR CRYSTAL. I FEEL LIKE I HAVE BEEN LIED TOO. ITS VERY UNPROFESSIONAL. THIS IS VERY INCONVENIENT WHEN YOU HAVE COLLEGE STUDENTS AND PEOPLE THAT WORK FTOM HOME AND RELY ON WIFI. THIS IS UNACCEPTABLE.

Experiencia fantástica: Richelle and Andrea were very responsive and helpful when I reached out. Thank you!

Experiencia fantástica: Water drainage issues were resolved quickly. Thank you Andrea Evans from McKay management your quick and professional response to our issue is greatly appreciated

Experiencia fantástica: New management taken care of business, I changed my review, Brian called minutes after I posted my negative review and talked for about 30 minutes. Now I don’t have to call the call center, I have his number and email.

Experiencia fantástica: Tristen Strength is wonderful: as compassionate as he is efficient. He addressed a leak issue we had immediately, even offering to go after hours to check on it. He is an absolute treasure.

Experiencia negativa: It is so difficult to get them to do anything. Have had water getting in from the roof of my condo. Have called four times within 3-4 weeks span for them to send someone out and still nobody has come to look at it. Something similar happened couple years ago and they did nothing then as well.

Experiencia fantástica: Not all property management companies are created equally. Associa McKay in Birmingham Alabama sets the gold standard for property management the way it is supposed to be and what you would expect, and beyond. McKay provides an abundance of resources for HOA’s to maintain compliance requirements. The team of April Herrick, Andrea Evans, and Bryan Stewart define professionalism. I have read a couple of negative reviews and have asked myself if they are talking about the same company because they are so far from the reality I have experienced. As always, there are two sides to the story. Bryan, who is also the President of McKay Management demands excellence from his staff and they deliver. Since Bryan assumed his fairly new role, he has made a good company a great company.

Experiencia fantástica: McKay Management was amazing to work. There new leadership is phenomenonal.

Experiencia negativa: On February 20 they mailed me a letter saying my fees were late even though they weren't due until March 1. They tried to collect over 400 dollars from me and charged me 50 dollars for the letter. They are completely crooked. I'm sure they will leave a generic "apology" on my review. They treat us like children by CONSTANTLY reminding us of the rules. I paid good money for my new home and they have ruined the entire experience. They do NOT care about you, just your money. Cue generic apology. Update Spoken with Bryan Stewart who gave me the run around and was completely condescending and disrespectful. He said it my situation doesn't matter. He has no business being in this line of work. Instead of helping a homeowner through a difficult time caused by associa he just kept talking down to me. Complete misogynistic jerk. It was their mistake bottom line. Great work assicia, you're running off homeowners. Update #2 I stand behind every single word of my review. FIRMLY. Yes I hung up because your ignorant condescending property manager Bryan was so unbelievably disrespectful to a homeowner and its obvious he enjoys scolding women. I'm not putting up with that. He stated that having erroneous charges and a threat of a lien were "a moot point" since the 50 dollar penalty was removed. Um, no, having erroneous charges on my account is not a moot point especially when you threaten to put a lien on my property. My fees were not due until March 1. Amanda with associa insists on saying my fees were late because I mailed the check, and it went through, in February. How does March come before February? You guys screwed up royally and now you try to use big words and long winded bs explanations to sound important and save what very little reputation you have left. Seriously debate me all you want. Hard working homeowners who have dealt with the nightmares that property management companies are know who is telling the truth. Just read the reviews. Also why is the pool still not fixed when it was supposed to open in May 2024? Get off Google reviews and actually do something. Ya'll suck and you know it and so you bash your clients who are paying good money to live on your properties. We've had 4 property managers in under 2 years. Associa and Bryan have zero professionalism, zero compassion, zero clue and are out to steal every penny they can even if it means bullying and lying as you see here in their response. I'm done with this less than childish behavior. There's a LOT more but my lawyers have advised me not to speak at this time.

Experiencia fantástica: April Hedrick is absolutely amazing at her organizational skills and perfection in dealing with the day-to-day operations of communities

Experiencia fantástica: April was absolutely wonderful and very professional with helping me and my wife with our new home and would recommend her to anyone

Experiencia positiva: UPDATE as of 2/8/2025: I wanted to follow up on my previous review because I've seen a significant improvement at Associa McKay under the leadership of the new president. It's clear that they've been working hard to clean up operations and rebuild trust with homeowners. It's also clear the real problem lies with the absentee developer-board Rausch Coleman. Communication with Associa McKay has been much more transparent, and I've noticed a proactive approach to addressing concerns. While there's always room for growth, I truly appreciate the effort being made to turn things around and hope to update this review one more time after we've completed next steps. - - - This is a terrible company; complete lack of knowledge regarding what can and cannot be enforced in the HOA communities they manage, like Fox Hollow II in Pell City. Instead they send blanket threats to everyone, making up rules or laws that don’t exist, and it’s usually little petty things like threatening to ticket and tow your guests. Communication is the worst, and they claim they have no idea where your HOA’s money is going but are sure going to make sure you know about any increases or late payments.

Experiencia negativa: We had the horrible experience of having Associa McKay as our property manager for one year which was 11 months too long. Many months they failed to pay utility bills on time and they charged us for the late fee. They paid our $1500 insurance bill and then sent another $1500 less than two weeks later. We got rid of them and do it all ourselves. Basically, all they did was charge us almost $18000.00 in a year for very, very little positive action. Stay away.

Experiencia negativa: I have found several of the issues others have highlighted to be true for the company. I wouldn't recommend them to anyone for anything. Whoever reads these reviews and copy-paste that response asking me to email the company.... please check the inbox for the company. Update: If there is any kind of suit going on in reference to money being moved and shifted between accounts, please reach out. I have screenshots in my own account that may help.

Experiencia negativa: Poor communication with questionable budget expenses makes for a less than desirable experience. Do yourself a solid and avoid at all cost!

Experiencia negativa: Aweful. I have contacted them by phone several times, left messages by email. Very poor follow through. I even think this reply from them here is generated by AI.

Experiencia negativa: Associa McKay is a terrible management company. There is no transparency when it comes to our money being spent other than the outlandish budget for the next year. They fail to take care of the common areas and have had the city posting signs, due to their non compliance. Then they increase their dues, after failing to spend the money accordingly. They are lining their own pockets, I assume. I’ve asked for proof of what they paid on these expenses and got a generic response to check the projected budget It’s offensive how dumb they think we must be.

Experiencia negativa: Worst HOA management company ever!! They take your money and won’t disclose where they are actually spending the money! No one knows how to answer phone calls or emails. They don’t offer any community benefits. They don’t fix problems within the community like sidewalks or street signs. Please do not get in a housing development if they use this company to manage the HOA. Nothing but headaches and wasted money!!!

Experiencia fantástica: I have had a wonderful experience with April Hardrick. She is thorough and works to provide excellence in customer service. She has solved many scenarios and I'm grateful that I can depend on her.

Experiencia negativa: Have attempted to get in contact with our manager for over a week and continue to get the run around. Was told 24-72 hours for a reply instead of just giving me the email address so I can reach out directly. For a company that utilizes homeowners dues, they definitely don't work for them.

Experiencia negativa: They don’t seem to understand that seniors DO NOT USE APPS. You cannot manage a seniors community digitally. Hello!

Experiencia negativa: Literally the worst HOA management company around. I would highly recommended check before buying a house with this as the neighborhood HOA. No one will return calls or emails when trying to resolve any sort of issue within the neighborhood.

Experiencia negativa: Worst CM that I've ever worked with. I've been calling and sending emails since March 2024 and its now Oct. I have yet to receive a single response. We have proof that our check cleared, but these people did not apply it to the correct home. Now they are threatening to lien and still will not respond or even look at my many emails. The level of incompetence and unprofessionalism is HIGH with this company!

Experiencia negativa: I wish I could share good news like everyone else has about this company. But in all the 10+ years they have managed this property they have been lacking in integrity to help me. I am a single senior citizen and it is so frustrating when company's like this are still in business. I pay my dues on time every month, I pay my assessment fees on time when asked. I havwe run 3 businesses in my career over the last 40 years and have never expierenced such lack of business integrity.

Experiencia negativa: I'm glad some of you are getting good service from them. I called Friday morning early to ask a simple question. When is the pool at Green Trails closing for the season? She wouldn't tell me. Instead, told me to go to Town Square to get the answer. I asked her to look it up and tell me. Would not do it. So. she said she would have someone call and give me the answer asap. So Monday afternoon I get a vm saying "the information you're looking for is already posted on Town Square".....

Experiencia negativa: I have called multiple times and have been waiting for 2 months now for a call back. Horrible customer service. The customer service lady even promised me that someone would call me last week, NOTHING!

Experiencia fantástica: April is the best and very professional in every way possible.. April is always a joy and a pleasure to be around, She has help The Paint Factory out way beyond I could ever imagine!!

Experiencia fantástica: Kelly Grimes is an awesome account manager. Her customer service skills are always timely and professional. She is a natural problem solver with a can-do attitude that’s needed. I appreciate your help with our HOA.

Experiencia fantástica: My experience with McKay Management has been outstanding due to April Herrick, she is the most attentive highly professional person I’ve ever dealt with in the field of property management. She goes above and beyond to get situations handle and back on track. She is just the consummate professional and is a high value asset to her company and I hope they fill the same as I do. Awesome!!

Experiencia fantástica: We really liked the store in Gold Beach Oregon. Very friendly. We were there on June 6th

Experiencia negativa: Cannot get a response. I've been told multiple times that I will receive a call back "as soon as possible" but I have yet to receive a call back. It's funny... I see another 5 star review saying how responsive Phil Mitchell is. Well I've left him multiple voicemails and emailed him multiple times since May 28 with no response (it's now June 6). He must choose which neighborhoods/residents are a priority for him. I'm being charged 712$ for a new account and amenity fee on top of the 950$ annual HOA dues. I am not new to the neighborhood I just moved within the neighborhood. So paying 712$ for a new account and amenities honestly just seems like a scam since I'm already paying 950$ a year for dues.

Experiencia negativa: I reached out to them after being billed an excessive amount of fees for something that was out of my control. I’ve never missed a payment in the past and was told that they won’t be able to help me. Our community is falling apart as there are several properties that are not well-kept. We have renters as well as homeowners that have brought the property value down. The HOA does absolutely nothing to make this a better, safe place to live. It’s terrible and several of us are fed up!

Experiencia fantástica: I have been president of the owners association at Chestnut Ridge in Hoover for some 14 years. We have never had a better annual meeting and it was primarily orchestrated by Kelly Grimes and Morgan Place of a Associa McKay. Their participation and contributions to everything included extra chairs, PA system, software/TV projections and the development of our agenda and supporting documents we shared with our community. Kelly Grimes has learned more and more about our board, our neighborhood and our expectations over the past year. She has earned this five star review and I appreciate her work very much. Greg Williams, President, Chestnut Ridge Owners Association, Hoover, Alabama.

Experiencia fantástica: I’ll give a 5 stars to Diego Salazar for his customer service. He is a very kind. professional and very helpful person. He always responds on time and try to find ways to help me all the time when I have to solve any situation. I’m very thankful for your help Diego!

Experiencia negativa: Collecting payments without managing anything...poor customer service....creating and charging fees as they come to mind.....mostly unhelpful......This may be the absolute worst property management company operating in the world. If I have the opportunity I would definitely vote to secure another agency. the only reason this review garners 1-star is because I'm not able to post with 0-stars! Amy at the Hoover office has been the most helpful in the month that I've tried connecting with someone.

Experiencia fantástica: The BOD of our neighborhood had a major switch of members this past few months. Kelly Grimes helped guide and educate the new members of all of the by laws of the covenants. As the president of our BOD, I’ve always been able to reach out to Kelly for any issues and received a prompt resolution to it. Also, she is quick to respond on any requests or questions from the residents.

Experiencia negativa: I deleted my previous 1 star review to leave another 1 star review. I'm still unsure what they do to manage our HOA. They raised the fees over 100% after taking over. Over 60% of the annual budget is McKay's fee. And they will charge a 20% of your yearly fee for every month you're late. I was charged an additional $20 for using a credit card in 2024. They're making money from this as well. Also raised processing and late fees $5. My actual HOA is $275. I paid $394.03 bc I used a credit card and am 3 months late. McKay, please pull it out gently.

Experiencia fantástica: We are a large multi unit/floor condo with several large projects going on as well as day-to-day management issues. April H. stepped in and got everything either totally handled or lined up to be. She showed true professionalism, and I was most impressed with her vast knowledge of the property management business from the administrative to the technical. Thank you so much April!

Experiencia negativa: Horrible HOA! They do nothing with outrageous fees we're forced to pay and instead spend their time sending out threatening letters regarding yard maintenance (I have one of the best maintained yards in the area considering all we were given to work with is clay and rocks with cheap sod thrown on top when built). I have lived here four years and have paid a lot of money (and continue to do so) to try and work with what I've got. But yet nothing seems to be enough for this HOA!! This year high winds created an abundance of weeds in everyone's yards. I've spent a lot of money already with weed killers, etc and am still fighting those darn weeds and HOA is only creating more stress for me by sending out letters threatening me if I don't do better..I'm doing the best I can with what I've got and only God had complete control of wind, rain and weeds!! I'm an 80 year woman living alone and have to pay to have my yard maintained and I do regularly ..But apparently all McKay knows to do is send threatening letters!

Experiencia fantástica: Kelly Breeding helped me with a last minute request to reserve a club house for a family gathering after my mom's funeral. She went above and beyond to accommodate my request. My family appreciates everything Kelly did to make our family gathering a success!

Experiencia negativa: I was sent a bill in the middle of January. The bill said payable upon receipt. I was charged a late fee of $25 because I paid after February 5th and a $50 processing fee on February 15th. I paid the bill on February 20th. I paid the original amount of the bill in hopes to successfully dispute the added fees. I was then charged another $25 late fee on March 5th along with another $50 processing fee with a threat to put a lien on my property. I keep getting the run around from customer service. I was told that I could dispute the charges with my property manager. However, she never responded to any of my emails. I called her office phone and her voicemail said that she will be out of the office until July. I then emailed the person who directed me to her. She said she talked to my property manager and they can't waive any of the fees. This company is the worst. They nickel and dime you every chance they get and communication is very poor.

Experiencia fantástica: Our HOA board recently entered into an arrangement with Associa McKay. Our manager Phil Mitchell is outstanding. He is extremely responsive and knowledgeable, and a great guy to work with. It's not unusual to receive a response from him even on the weekend. He works well with the board and he's a great fit for our neighborhood.

Experiencia fantástica: In the beginning my experiences with McKay were always pretty negative, as a matter of fact I would dread whenever I had to call in to talk with our HOA account manager. However this all changed when Sanita took over our HOA account! The difference was night and day. Sanita is awesome! She is thorough, she is excellent at her job, and anytime we had an issue she went above and beyond what was necessary to help resolve our issues. She ALWAYS followed up with us days later to make sure everything was still ok. Despite the reasons we needed to call in to McKay in the first place, Sanita ALWAYS made sure our issues were addressed and she would do it in such a way that showed us she actually cared about our issues and she would put us at ease even when we were dealing with the most aggravating issues. Sanita has proven time and time again that she is consistently amazing like that. McKay is very fortunate to have her on their team because she is truly a game changer who has greatly impacted her position in a positive and meaningful way. Sanita is truly the best. And I just want to again say THANK YOU to Sanita for always treating us like you care and like our issues matter.

Experiencia fantástica: Let me just say, I’ve had THE greatest experience with Associa and it’s ALL bc of Sanita & Mayra! I contacted them with one primary concern and they both made it their mission to make sure I was taken care of. Their level of follow-up and follow through is absolutely amazing. They both exemplified A1 customer service. I pray this reaches whoever it needs to because they both deserve to be recognized! Thank you for going over and beyond.

Experiencia positiva: Very disappointed. I have been trying to get my HOA paid up but y’all keep adding more and more to my bill. I’m an 81 years old and living totally on my social security. Is there any assistance you can give me

Experiencia fantástica: Although I have had my share of negative interactions with McKay since moving into my neighborhood, I cannot let this day go by without acknowledging great customer service (FINALLY) by one of their employees, Kelly B. She was professional, personable and respectful (acted like I am a dues paying client instead of a nuisance).SHe did everything to address my issue that she said she would do (IMAGINE THAT!). The issue was RESOLVED in a timely manner. She should be the corporate customer service trainer. Thank you Kelly B in the Hoover office....my experience with you is what every experience a paying homeowner should have!!!!!

Experiencia fantástica: I just want to take this opportunity to recognize outstanding support by Kelly Grimes and Morgan Place in setting up our annual HOA meeting. Associa McKay furnished projection equipment, laptops, and PowerPoint expertise for our presentations. We are a gated community in the Trace Crossings development in Hoover, Alabama. We have 111 households. Kelly is our property manager and has kept us on track by providing professional consulting services, advice and involvement by attending our Board meetings . We really appreciate all of her work and the things she does for us. I would highly recommend Kelly, Morgan and Associa McKay Management. Best regards, Greg Williams, President, Chestnut Ridge Owners Association

Experiencia fantástica: I would especially like to acknowledge Jenn Stoffregen for her excellent performance. She provides our Board with detailed weekly updates, and she is very quick to reply to our inquiries. We can depend on her for diligent follow up of problems.

Experiencia positiva: I am very, very frustrated. This company manages my neighborhood, and I have been asking for MONTHS for the information in the phone/address directory to be corrected. I emailed Kelly twice and called and spoke with her. A “new” and “updated” directory was just shared with homeowners, and my information still isn’t correct, which means that I receive phone calls intended for my husband - while I am at work. We pay a LOT of money for the services this company provides. Completing a simple task like this one, in a speedy manner, is not asking for much. I’ll be happy to edit this review if someone will fix this issue. Oh, and I’m not the only neighbor who has had the above issue. Edited 8/15/23: Associa reached out - I’m not sure if it was because of the review or my emails to several other people - and they fixed my information. Thank you for your response. I truly appreciate it.

Experiencia fantástica: I would like to thank Sanita and Mayra for their prompt attention with my account!! The issue was resolved within 48 hours. Sanita was both quick and polite, upon our first conversation. She assured me my account would be corrected ASAP and it was. Thanks again!!!

Experiencia fantástica: Ashley G. With McKay Mangement is incredible. Personable and professional. She went above and beyond to solve our issue. Thank you Ashley!

Experiencia negativa: I have nothing but headaches from Associa McKay Management since moving to Billingsly Place in Montgomery, Al. I'm a disabled Vetetan and I get reminded my home health nurse cannot park in front of my home while she is doing her job. I moved here 19 months ago and have paid my hoa dues by check, which have all cleared the bank. Now I'm going to be foreclosed on because I didn't pay a "joining fee" at closing or since moving in to B.P.; I've never heard of this "joining fee" and neither have any hoa board members. I have aggressive cancer and this was to be my quiet, pleasant retirement home. It's been nothing but a headache! This is my first, and my last, goat rodeo with an hoa! I've read the rules and I follow them. Sadly, one trip around the block and I see violations on 50% of the homes! Foreclose on a disabled veteran, with cancer for $280? Was this the Freedom I fought for?

Experiencia negativa: Absolutely the worst management company I have ever dealt with. After being a board member on several different HOAs they win the trophy for most incompetent.

Experiencia negativa: I live in The Lakes at Hidden Forest and for the last couple of days I have called and left a message for Courtney who refuses to take my call or return my calls. I am trying to find out why I am being charged for leaving the subdivision. I have seen the subdivision go down and haven’t understood what service is being provided. Maybe someone else can enlightened me.

Experiencia positiva: For over 2 years my phone calls , emails were not responded to. Suddenly when I explained I was not paying dues for a job not done. Promises were made that were false . The neighborhood I moved into was built for SINGLE FAMILY DWELLINGS. Not for roommates, parties people that could not care less about their yards and property values. More properties became rentals and the neighborhood looks like HUD properties. One property has 6 cars . Street parking IS NOT ALLOWED! Work vehicles that have advertisement on the sides are not allowed either. ie: Joe’s plumbing . Ace Yard services. I complained over and over with no response except empty promises. Jamie Schollian listened and understood. I am hoping to see improvements.

Experiencia fantástica: This week I was fortunate to rent the clubhouse at our Patton Creek Condominium complex. Kelly Breeding made the process very simple. She sent me the necessary contract and instructions right away. I was so thrilled with her follow up to insure I received everything, and even called the day of the rental to insure everything was in place and that our key fob was properly working to get us in the clubhouse. The customer service she provided to me and my group is amazing and so appreciated! I know she wears many hats in her day to day routine and is very busy. Good things are happening at our complex and I can tell you she is a major part of it. Thanks for a great experience Kelly Breeding!!

Experiencia fantástica: Kelly G. does an outstanding job for our HOA. Glad to have get as our property manager.

Experiencia fantástica: Kelly Grimes has been exceptional in helping me to receive a refund in a billing matter. I appreciate her attention to detail and her level of customer service. Thank you Kelly!

Experiencia negativa: Had an emergency situation and the McKay Management was not reachable. It is Christmas Eve and the management is completely unresponsive. We have a water leak and no management company representative available.

Experiencia fantástica: The Associa team that supports Springs of Mill Lakes does a great job. The current Board is new and learning - and with our partners at Associa, we're able to be successful. I really appreciate April H and Kelly B's help and responsiveness as we navigate through leading our HOA. Thank you!!

Experiencia fantástica: McKay Mgmt has always been difficult to work with however Kelly Breeding made my experience pleasant. Kudos to this young lady

Experiencia negativa: I was frustrated at first to be honest. I called to inquire about a letter that was sent to me about a dog barking and how the loud barking was causing a nuisance to other neighbors. This made me very upset because I do not have a dog and being accused of something I didn't do. Prior to this letter in the mail I had inquired about water spots on my ceiling. My property manager advised me to contact the condo association , as they handle exterior. I'm very sensitive to mold and the past few months my health has declined due to the water spots, causing mold. Two months later after my first call to the association I had to follow up with the status. I only learned upon physically going to their office about what happened. They said their phones weren't working. The front office lady was super sweet and helped me immediately. I spoke with April and she informed me about everything and answered all my questions. Updated my review to 1 star because nothing has been fixed in my apartment. I still have water spots, nobody followed up with me after a maintenance man inspected the ceiling. Very frustrating!

Experiencia positiva: They need come out here and see all the cars parked on the street since parked on the street and sidewalks and inforce the rules. Since April has taken over our property a lot more gets taken care of out here. when Daryl was in charge they somehow they went ahead and changed putting the trash cans on the side of the house when it was in the original covenants to be kept in the back or out of sight now you got these trash cans sitting on the side of the house overflowing and it looks nasty. If anything the people should just call the city of Calara and get a second trash can. That would at least look better than having those trash cans overflow with bags and everything sticking out that looks nasty thank you for letting me having my say

Experiencia fantástica: Met with Brent Heilman yesterday at my house to discuss a couple of issues. He has already responded with actions. Nice to have him onsite in National Village.

Experiencia negativa: McKay property management has horrible customer service, does not reply to emails and I regret they manage my HOA. If you are looking at renting from a residence that uses them, or contracting them for management services, RUN!

Experiencia fantástica: Great experience, Kelly Grimes is always very helpful at answering my questions and providing information quickly. I would recommend McKay to anyone needing their services.

Experiencia fantástica: I want the world to know that Kelly Grimes is a ROCKSTAR!! She went ABOVE and BEYOND to help me with a situation that could have potentially had real negative consequences for all parties involved. Her professionalism is something that everyone, no matter the industry, should study and strive to achieve if they want to be successful in life. Her aforementioned professionalism is only surpassed by her ability to calmly and effectively defuse tense and troublesome scenarios where both parties have their heels "dug-in" and are ready for the fight to come. I am in awe of these attributes, and I truly hope that Ms. Kelly Grimes is the person who handles all of my dealings with McKay Management moving forward, in perpetuity.

Experiencia fantástica: Sanita Garlington was responsive, professional, and very helpful. A real pleasure to interact with.

Experiencia fantástica: I am a resident of one of the communities that Associa manages and Philip is a great manager! He is very responsive when I have any questions. Keep up the great work Philip!

Experiencia fantástica: As an HOA Board Member I work a lot with April Herrick. She is great to work with. She’s very knowledgeable and very responsive when I need help!

Experiencia fantástica: April Herrick is the best person to work with. She really cares about the National Village community and is very knowledgeable and professional.

Experiencia fantástica: The team to include April, Kelly G, and Phil are very responsive, and proactive. They are wonderful to work with!!!