Priestley Management Company

Experiencia fantástica: Leah is a pleasure to work with. Quick to respond and always friendly!

Experiencia negativa: Does not return phone calls. Poor maintenance/repair request response, if ANY! Poor security. Extremely poor landscaping.Financially incompetent. Careless with residents safety concerns. No respect for preservation or care for historic community, Sunset Hills Condominiums, Greensboro.

Experiencia negativa: No response to either email or phone calls

Experiencia positiva: I am chair of the Clubhouse/Pool Committee in our neighborhood. Yesterday (Christmas Day!)......a drain pipe broke under the kitchen sink in the midst of a clubhouse rental! Not good, right? Well, I didn't know about it until today. I promptly called APRIL PRITCHETT, our property manager, who responded quickly to our need. We really needed the repair done today since the Clubhouse is rented again tomorrow!!!! APRIL , on a day off!, arranged for a plumber....who was prompt and efficient. Many thanks to her for her assistance!

Experiencia negativa: I closed on the purchase of my condo in Wafco Mills on October 29 of this year. Today, almost 2 months later, I am just now receiving a key to access the main building after multiple emails and phone calls. Five days after closing and two trips to their office in Revolutionary Mills to finally get a parking pass to allow me to legally park by my new place. I was only allowed a pass once I produced a copy of the deed, even though all the paperwork to join the HOA was submitted the second week of October. I paid two months of HOA fees at closing and the level of service has been substandard. Even requested a sit down meeting through email to property manager with no response at all. One of my biggest issues is working 5 hoursnto assemble an outdoor wicker sofa after moving in. After two days, they PMC pressure washed the deck over my patio and left my patio fullnof dirt and debris. A couple days later, they came back to paint the deck and spilled paint all all over my new wicker sofa, essentially destroying a new piece of furniture. I took pictures and provided invoice on what I had paid for it and when purchased and after two weeks and being ignored and asked the same questions, the agreed to reimburse me once I ordered a new one out of my own pocket. I tried to resolve this issue a the lowest level possible and felt like I was left with the short end of that deal, especially with the time that I will have to exoend putting this new one together. If your workers are licensed and bonded, this issue should not have been mishandled as such. This is my 5th house I have owned in life and my 3rd HOA. This is the first time I have regretted being part of one, especiallynat the price point and I have owned in Minneapolis, Memphis, Nashville, and Charlotte. I am truly praying that the management team can become more responsive and serve their customers better!!!

Experiencia positiva: April is always responsive, no complaints at all. Anything that gets tied up is on the HOA board here in the community.

Experiencia fantástica: I've been working with Priestley Management since 2018 and has been a great experience. I've been on the HOA board for the last 4 years. Working with April Pritchett has been wonderful. She is very helpful and knowledgeable and pleasure to work with.

Experiencia negativa: ⭐️ 1 STAR (only because I can’t give zero) I have never dealt with a property management company as unprofessional, inconsistent, and unresponsive as Priestley Management. If you’re considering hiring them for your community, run the other way. In just a few months, I’ve experienced: ❌ Incorrect account balances ❌ Unexplained charges added without notice ❌ Contradictory information from their own staff ❌ Ignored emails and missed deadlines ❌ No communication from their attorney despite repeated requests ❌ Lack of transparency about services we’re being charged for ❌ Failure to provide basic documentation they are legally required to maintain They even added a random charge called “Correct Beginning Balance 2025” to my account with no explanation whatsoever — while my dues were fully paid in advance. When I asked for clarification, I was told they “only enter what the developer gives them,” which was immediately contradicted by an email from their own assistant showing they had full access to my records months earlier. The inconsistency is unbelievable. On top of that, we were told no contractors have been on-site since October 1st — yet homeowners are still paying dues that include those services. If we’re paying for work that isn’t being done, where is the money going? And when I sent a detailed email on Monday requesting documents and answers with a clear deadline, the response was silence. Not one document, not one update, not one answer. This is how they handle “priority” issues. This company has shown zero accountability, zero transparency, and zero urgency in handling legitimate concerns from the people who pay them. If you value honesty, communication, and basic professionalism — don’t put your community in their hands.

Experiencia fantástica: Wendy & I moved into the Woods of Grove Park in Burlington, NC in July of 2020. We were new to condo living and did not really know what to expect. We learned about our management company, Priestly, through email blasts to the community, phone calls and emails regarding specific issues and through word of mouth. Now, five and half years later, we feel fortunate to have landed here with our Priestly rep, April Pritchett, as our primary contact. April facilitates our Board meetings, keeps info flowing to our members, and helps us resolve issues with her experience and professional skills tempered with kindness and respect. We hope she will remain as our contact as long as possible.

Experiencia fantástica: Our community recently switched from another management company to Priestley and was fortunate to be supported by Angela Harper. Her professional and thorough approach to responding to our transitional needs and now engaging in our daily support has been most professional. Great company to work with!!!!!

Experiencia fantástica: I have always had a fast response to my inquiry and work orders. Thank you Angie

Experiencia positiva: HOA fess can be paid monthly, 6 month or annual. For the year of 2025 I paid $300 for Jan to Dec 2025. Payment was accepted. I just received a notification letter that I owe Priestly Management $50 for Oct and Nov 2025. Makes no sense.

Experiencia positiva: I bought my condo at Timberbrooke condos back in 2022: I’ve had some issues, as we all do, but Mary always answers my emails in a timely manor and we usually get things resolved in a timely manor: Mary manages over 15 properties so I know she is doing her best and I’m learning to just give things time and she will make sure they get attended to. I have been able to give her things I see in/and or around my building and she is either aware of them or grateful that I’ve brought them to her attention. Great community and look forward to a few more years in the Timberbrooke Community:

Experiencia positiva: I want to recognize Mary Queen for her continuing care for Timberbrooke. Her support as we navigate the efforts to care for our community can be challenging. We do appreciate her and Priestly Management.

Experiencia positiva: Mary Queen is trying to manage our Timberbrooke condos, despite the challenges of aging buildings and other property like our pool. It's difficult, but at least she is trying.

Experiencia fantástica: What a great HOA to have and do business with. They are always accommodating and take care of any issues in a timely manner. I cannot say enough about the kindness and professionalism that has been extended to me on so many levels.Mary Queen is a true asset to PMC and for the residents of Whilden Place. I cannot give enough praise for my experience with this Homeowners Association.

Experiencia fantástica: As a member of the Northbrook Townhomes board I would like to applaud Mary Queen for her dedication to the property. Mary is an excellent communicator and is thorough with her work. Thoughtful, considerate and understanding. Mary is a good listener and mediator. I enjoy working with her!

Experiencia fantástica: If the reward for doing a good job...is getting to do more of it... Mary Queen's property management portfolio growth at Priestley Management appears to be well deserved. The only negative? The Townsend Point HOA Board is losing an experienced manager, a most valuable resource and the pleasure of continuing to work with Mary. Our Board's congratulations...and thanks for your guidance and assistance.

Experiencia fantástica: Mary Queen has been very helpful on any issues I’ve encountered at my property. She is doing a great job.

Experiencia fantástica: My husband and I moved to Welden Village almost three years ago. We bought a new build and have had some questions and concerns along the way. Mary Queen at Priestley has been very helpful. She answers our questions in a timely manner and she has helped so much with a couple of concerns we had. We’re glad to know that Mary is there to help our neighborhood! Thank you Mary!

Experiencia fantástica: Mary Queen has done a great job responding to my requests and trying to resolve situations between a customer and a very difficult and unreasonable builder. I appreciate her efforts in always looking for a resolution.

Experiencia fantástica: I am a member of an association that Priestley manages. The property manager, Mary Queen, always responds in a timely and efficient manor. I am in real estate, and I know managing an association requires wearing lots of hats while dealing with boards, homeowners, vendors and agents, and Mary has the skills!

Experiencia fantástica: I have been living in Northbrook townhomes and working with Mary Queen closely lately. She is very kind and understanding. She always responds to my emails quickly and communicates next steps in a clear and concise manner. I always feel heard and cared for with Mary.

Experiencia fantástica: Whenever I had an issue, they were very responsive. I have never had a bad experience with Priestley management.

Experiencia fantástica: Awesome support Sandy's Bell

Experiencia fantástica: Mary Queen is great to work with! She's super responsive and, even better, really proactive about handling issues before they turn into bigger problems.

Experiencia fantástica: Very well run and organized. We are particularly blessed to have Mary Queen managing our association. She is always professional, courteous, thorough, and most of all very responsive. Kudos to her and Priestley!

Experiencia fantástica: Mary Queen of Priestly Management Company and Association Manager for Welden Village development has served in her position here for several years. As one of the residents and a home owner in one of the Welden Ridge duplexes, I feel Mary has always maintained a professional, respectful manner in addressing resident concerns. She is timely in her responses, taking appropriate action to implement remedies.

Experiencia fantástica: Mary Queen and her associates are typically very responsive and helpful in assisting with any concerns. I appreciate their help!

Experiencia fantástica: We live in a community with an HOA managed by Priestley. Mary Queen has been themanager for several years now. Overall we can report she does an excellent job. She responds to our questions and requests promptly. We try not to bug Mary or complain about minor issues. We don't expect perfection from the HOA unlike some neighbors. It seems they are the ones who complain frequently and loudly. She cannot please all the people all the time. She also has to meet demands of the property developer and board of directors, work under a tight budget constraints, and oversee multiple contractors. Understandably there may be times when she cannot satisfy residents' wishes. We have been frustrated at times when contractors fall short on our expectations. But that is not Mary's fault. She however has shown us her willing enough to work on fixing matters brought to her attention. Our expectation is that Mary is responsible for dealing with problems/concerns at Welden Ridge in a responsible and professional manor. She has a very challenging job--one we believe she excels at while being respectful and pleasant to us.

Experiencia fantástica: Angie is the best manager I have worked with at PMC for the Riverside HOA. Always very nice and responsive to emails or calls.

Experiencia fantástica: Mary Queen has a very tough job trying to please so many homeowners. She is understanding and does her best to resolve any issues. I would like to thank her for all she does to assist so many.

Experiencia fantástica: After a succession of HOA property managers, we finally found the right one! Priestley has done an excellent job for us because Mary Queen, our manager, is outstanding in every way! Her back up is always available as well and again, Mary conducts our business in a very thorough way. We, like a lot of communities, have a lot going on right now, but she keeps up with it magnificently. We really value our relationship with Mary.

Experiencia fantástica: Our association manager, Mary Queen, is a pleasure to work with. She's responsive and, I think, more important, she's proactive in addressing issues.

Experiencia negativa: I received a letter with no contact info. I called and the rep was very rude and refused to assist me. She insisted that I wait to talk with assigned rep the following day. By the way, misinformation in the letter.

Experiencia negativa: I would like to echo what others have said about how terrible this company is to work with. The only thing you can rely on is them taking an exorbitant amount of dues from you monthly. They lack accountability, communication, and timeliness. Have taken off work twice to have repairs completed and nobody has shown to complete the work 100%. Were originally told that a repair would be made to our roof, windows and a back door- was confirmed several times via phone and email. Interestingly enough, when I call out their terrible communication and no-shows, I am told that they will not repair the door, and it is up to the homeowner. That would have been fine if they didn't confirm they would repair the door for us on MULTIPLE occasions weeks ago and their maintenance manager confirmed the maintenance man, Nick, would repair it in the same email chain. Now we are left scrambling to replace a door before we move out next week. No apologies, just a "thanks for the feedback! Have a nice day!" from the new manager, Dayla. So glad we will soon be moving out of this neighborhood and no longer have to deal with management who do not even know their own bylaws. If you are thinking about moving to a PMC HOA neighborhood, DON'T. To PMC management- do not make promises that you cannot keep and learn to take accountability.

Experiencia fantástica: Our Association Manager is Cindy Cohen. She is a very efficient manager for our HOA. We requested on a Friday for our fountain to be cleaned by Tuesday, if possible. She came through and it was done on Monday. She is quick to get back to my emails and always a wealth of information at our HOA meetings.

Experiencia negativa: The chapel ridge community has been partner with preistley mgmt for a number of years now. I have spent over 40 years in law enforcement and security. I would ask that that more attention be paid to the ills of the chapel ridge clubhouse and its pools lack of security. we have suffered yet another killing of a young person due to the use of pool monitors. We would ask that security be strengthened in order to deter this from happening in the future and lastly repair the roof, gutters, playground needing proper drainage due to the effects on the pool and the pool foundation which is now cracked due to poor drainage and needs repair . gutters have plants growing i, damage all over please see the photos.

Experiencia negativa: Priestley property management is the worst. Maintenance work orders are delayed or ignored. I am surprised that many people talk about the rudeness of the staff. In the 3 years I have been in my home, I have yet to be able to get anyone to answer or return my calls. I am now waiting on them to give me the code to swimming pool. If I were late on my HOA payment, they would be very responsive. I am hopeful that my neighborhood will get rid of them very soon. Linda Harris

Experiencia negativa: Unfortunately this company manages the HOA I own in. If I had my choice I would replace them immediately. I'd just like to update how much I dislike priestly management.

Experiencia fantástica: Crystal Parks at Priestley was very helpful with making sure I had my wristbands and handling other situations! Friendly and helpful!! Thank you Priestley Management!!!

Experiencia negativa: Im just wondering how could you run a business that way. Not answering phones 10 times in 3 days, not responding to voicemails and even emails. Greensboro NC office.

Experiencia negativa: Priestley does respond to service request. My condo requires maintenance that no one has address yet! Most of my problems were sent by email and it's been at least 1 year or more. Some are for safety.Hopefully.The new manager will get things done

Experiencia fantástica: They are on top of things and communicate promptly.

Experiencia negativa: In the 10 years my neighborhood has had Priestley Management services for our HOA we've had three property managers, and none of them were professional or friendly. We pay for a website with a homeowner directory that never gets updated and a calendar that never gets used. Documents are only uploaded when homeowners beg. Staff do not know the applicable laws and get nasty and defensive if you try to provide information. David Priestley is no better. Rather than educate his staff he chooses to act defensively. In 10 years I haven't seen evidence that anyone in this company cares about anything except protecting themselves and getting paid. I wouldn't recommend this company to anyone. Pathetic.

Experiencia fantástica: Becky Myers has been wonderful to work with. She responds quickly and always follows up. I appreciate all her help!

Experiencia fantástica: Crystal Parks always has a positive attitude and a smiling face. Everyone at Priestley is so friendly.

Experiencia fantástica: PMC has been a great company to work with. We are very pleased with the level of professionalism and prompt responsiveness that we receive with all of our concerns. Tammy, in accounting department is an absolute GEM, and a huge ASSET to PMC. She’s always available to answer and address concerns and questions. ALWAYS Pleasant, extremely knowledgeable, very precise, dependable, detailed oriented, and always always willing and able to “put out fires” when they arise. I can honestly say that working with Tammy and Yami has reduced my stress level tremendously. Thank you Tammy for all that you do. You are greatly appreciated.

Experiencia fantástica: Tammy from accounts payable was quick to respond and very helpful

Experiencia negativa: Never been a fan. We've not had our townhomes pressure washed once in the 3 years I've been here. Their communication is HORRIBLE... and our community parking lights have been out for more than a week now and they not said or done anything. One side of the neighborhood received a landscape refresh, but not the other.... been like that for more than a year.... received a half hearted annual hoa meeting notice, emailed 24 hours before the meeting. I'm sure they have low fees and that the only reason they have properties to manage.

Experiencia negativa: Very unprofessional letter sent to my home. Requested we pressure wash a small amount of mold that appeared after tree maintenance. It is winter..we pressure wash in Spring, how do we know, because we know how to care for out home. By the way, we just moved in in October. Rude letter..stated the importance of taking care of our property..please

Experiencia fantástica: Jim is fantastic to work with. I have worked with him for years and always takes such great care of his properties and has such focus to serve them with their best interests in mind.

Experiencia fantástica: We have worked with PMC for some time now and have a good working relationship with them. Highly recommend them for your needs!

Experiencia fantástica: Have been pleased with ease of contacting them since they took over management of my development and their response time.

Experiencia negativa: 1. David Priestley——lied about putting down grass seeds. I had to purchase my own grass seeds and they were expensive. 2. Grass has not been mowed and is up to my calf. 3. Abruptly stopped trimming the hedges. Letter states community hedge trimming in place. Funny, no one in the neighborhood admits to being notified. 4. HOA is punitive but provides sparse or incompetent service. 5. Living in a Priestley Managed Community is like living in a slum.

Experiencia negativa: I live at Greystone pt.hallways aren't vacuumed weekly I've asked for dog bags 3weeks ago and they are still not there the patio stairwells spider webs and leaves are everywhere I wonder what we are actually paying this due for they suck in my opinion

Experiencia negativa: This company lacks compassion and customer service skills. If you are not of the social status to have a membership at the country club, they have no care for you. They do not answer calls or return them, for that matter.

Experiencia negativa: I live in the condos at Kinderton Community in bermuda Run, NC. Priestley did good when they started but Becky Myers is slow to take action on maintenance issues. Her response is always a lack of money or we need to wait until we have several issues to justify a service call..despite the fact that the board saw fit to spend $60,000 on replacing bushes about a year and a half ago. She is always good at coming up with excuses for not doing something. Attached is a picture of my neighbors gutter with weeds gone wild. This is not the only one like this and others have been reported with drainage issues.

Experiencia fantástica: Jessica Mroz was super helpful answering the questions I had. Very quick with her response!

Experiencia fantástica: Kim Nameth is one of the most professional managers I have come across. Her knowledge and understanding of property management is second to none. I highly recommend not only Kim but any of the Priestley Management Company managed properties.

Experiencia fantástica: Cindy Cohen answered all of my HOA questions and is great to work with!

Experiencia negativa: They are very rude and unprofessional. Have no compassion at all

Experiencia negativa: I do not find your software easy to use and impossible to communicate with anyone by phone.

Experiencia fantástica: I just have to stop in and leave a review. Cindy was so nice and helpful. Very professional. I don't leave reviews often but had to let everyone know. Great service received. Five stars for sure!

Experiencia fantástica: Cindy was so incredibly Kind and helpful when submitting our ARC request. I work with many management companies as a realtor with people that buy into these communities, and she is by far one of the most stand out, and knowledgeable people I have worked with. My clients absolutely adored her as well. Five stars for sure. ⭐️⭐️⭐️⭐️⭐️

Experiencia fantástica: Priestley Management and specifically, Jessica Stewart, were instrumental in helping me get my fence built. The communication was top tier and the knowledge and kindness Jessica went way above anything I expected from a HoA management company. I look forward to working with Priestley in the future and hope Jessica is the one who responds! Thanks guys!!!

Experiencia fantástica: I am very pleased with the work performed by HNE Home Services at our unit (26 Sturbridge Lane). Kay Lawrence

Experiencia fantástica: I live in a community that is managed by Priestley Management, and Wendy Parks and Natalie Thacker have been wonderful to work with. They are both very responsive and provide wonderful customer service.

Experiencia fantástica: April is knowledgeable and responsive. She encourages us to be more precise with our requests, so she can be more efficient in executing them.

Experiencia fantástica: I have lived in the MOTL community for 6 years now and I have always had a good experience with the HOA (Priestley Management) to date. It is a difficult business to try and please everyone all the time but our local clubhouse manager Natalie Thacker is wonderful. She is attentive to concerns or requests from the residents and she is always pleasant to speak with.

Experiencia fantástica: Natalie Thacker has been a huge help with all of our HOA business. Thank you

Experiencia fantástica: Super quick response for my urgent roof replacement request.

Experiencia fantástica: We had Donovan help us with Christmas decorations and he was very helpful. He’s a great guy!!

Experiencia fantástica: Natalie from the HOA office in the MOTL neighborhood is absolutely wonderful to work with! She made us feel so welcomed in the community. We are looking forward to our time in this new community!

Experiencia fantástica: We are a vendor working with Priestly Management company. Natalie Thacker is always professional and courteous and shows a lot of care in the maintenance of her facility for the enjoyment of the tenants.

Experiencia fantástica: We are a vendor that works closely with Natalie Thacker at MOTL. She has been a pleasure to work with from the very beginning! Just look at how beautifully it is decorated!

Experiencia fantástica: 11/29/23 Today I accompanied a family member to the club house to to receive her new owner info. Natalie Thacker was super helpful, explained how things work, provided fobs, and gave us a tour of the beautifully decorated clubhouse. She is great at making both existing and new homeowners welcome.

Experiencia fantástica: Had a bit of a mix-up and reached out to PMC for assistance. Leslie went above and beyond to not only fix the issue, but she addressed it with urgency and a great attitude. I really appreciate Leslie's quick response and it was a pleasure working with her. Definitely feel confident that PMC and Leslie will be able to help me in the future!

Experiencia fantástica: Natalie Thacker manages our Community and she is amazing!!! Anytime I’ve emailed her about anything she’s always willing to take time out of her day to explain something & does it in a timely manner. I love living in the Mackintosh community!

Experiencia negativa: My sister lives at a Priestly Management manager condo, the faulty caulking has allowed insects to enter. This situation has been brought to management attention numerous times and they refuse to deal with issues in a timely manner. Also the removal of a foundation planting has been discussed several times and nothing is ever done. Our family is appalled at their lack of response to our requests to resolve these issues.

Experiencia fantástica: Natalie @ Greensboro office is awesome. She is so quick to answer questions. I have even received a response from her on the weekends. She does a Great job at MTOL!

Experiencia fantástica: Natalie Thacker is our on site community manager and she does a wonderful job for us. Her professionalism and knowledge is a huge asset for us here in Mackintosh on the Lake.

Experiencia fantástica: I have thoroughly enjoyed working Open Clubhouse night on Mondays at Mackintosh on the Lake Community. Natalie Thacker has been so welcoming to me and is always so pleasant to me and the residents that come in. Thanks Natalie!!

Experiencia fantástica: I want to thank Natalie Thacker for all her help in helping me organize my community event at the clubhouse. It was a pleasure working with her, and everyone enjoyed it.

Experiencia fantástica: Great quality company with a great staff. Our property manager Brittany Leake is very caring and very knowledgeable about HOA’s.

Experiencia fantástica: We have been working with Priestley Management (PMC Serivces) as their electrician for local properties. We have found them to be attentive to their property owner's needs, and an overall good company to work for.

Experiencia fantástica: Responsive, pleasant, and easy to work with. Good group of folks.

Experiencia fantástica: I just had the pleasure of working as a vendor with Natalie Thacker, Community Manager at MacIntosh on the Lake . The entire project ran smoothly and she was a joy to work with and was a great communicator. The shades are installed and look amazing. It was a fun project and she certainly made our job easy.

Experiencia fantástica: Natalie Thacker manages our Community and she is phenomenal. We is always willing to help anyway she can, sending out information so everyone feels apart of the community. It's like a family with many subdivisions. Thank you Natalie for helping me with our drives and patience and understanding. I love living in the Mackintosh community!

Experiencia fantástica: Natalie is a wonderful property manager who is, very nice and outgoing, courteous and professional. I really appreciate Natalie and working with her is a joy

Experiencia fantástica: We are a vendor working with Priestly Management company. Natalie Thacker has been great to work with. She has always been professional and courteous which has fostered a positive and productive working relationship. Thank you

Experiencia fantástica: I would like to nominate Natalie Thatcher at Motl. She is always so helpful and enjoyable to talk to. You have a wonderful employee in Natalie

Experiencia negativa: I’ve been a homeowner with one of their communities for almost 2 years now. The lack of following up when there’s a concern doesn’t equate to the steep HOA fees. I’ve sent emails and left voicemails and no one has reached back. That’s no way to treat any homeowner or even a tenant that has issues or concerns, especially when the problem falls on them because of the vendors they hire to do yard work .

Experiencia fantástica: We moved here a year ago and Natalie Thacker in the clubhouse office is wonderful. Always willing to help with anything we need. A super employee!

Experiencia fantástica: Over the past year, I have worked with our clubhouse manager, Natalie Thacker from the Greensboro office, on scheduling many events. She is always organized and very helpful to us. She is proactive and it is a pleasure to speak with her.

Experiencia fantástica: PMC has been a client of ours for several years. As a vendor we could not ask for a better company to work under! April is the best!

Experiencia fantástica: Priestley has been our HOA managment company since I moved into the neighborhood 10 years ago. They have always delivered outstanding service and even helped us navigate the issues that came with the new construction of Highway 840 behind our neighborhood. Kim is very knowledgeable and always a pleasure to work with.

Experiencia fantástica: Natalie was very friendly and helpful when I had my event at club house.

Experiencia fantástica: Natalie Thacker is our Onsite Community Manager. She is attentive to our needs and extremely professional.

Experiencia fantástica: Priestley Management has been outstanding and Natalie Thacker is a pleasure to work with!