IMC Charleston

Experiencia fantástica: Arianna, Stacy and Latonya were super helpful today! Always nice seeing them when I need help.

Experiencia negativa: I can't get a call back from these people after leaving two messages during hours of operation. One on Tue & one on Wed. It's obvious they don't care ‍♂️

Experiencia fantástica: Tawana was so professional and kind,truly an amazing person ❤️

Experiencia fantástica: I wanted to recognize the extra efforts in Liberty Hall Plantation by John Wong. He is always very prompt when responding to my questions and requests. It’s much appreciated!

Experiencia fantástica: I have worked with the management, and this company is top notch Very easy to communicate with and you are responed to in a timely manner.

Experiencia fantástica: I had a fantastic experience with IMC Charleston Property Management, particularly with John Wong. His professionalism, quick action, and commitment to resolving issue make all the difference. I highly recommend IMC, and especially John Wong, for his dedicated and effective property management services.

Experiencia fantástica: A quick shout out to John Wong at IMC property management for the great job he is doing. I don't know how he manages to get everything done that he does, or how he manages to be such a deep resource of information and knowledge about property management - as well as having an encyclopedic recall of all the minutia related to the management of Waterford Townhomes.

Experiencia fantástica: SHOUT OUT! Staci you are the best from beginning to end and as I was told if you need me for anything else don't hesitate to call. Thank you for helping me with my mother in laws car decal for entrance to community. I hope you have an awesome day because YOU are awesome! : - )

Experiencia fantástica: Thank you Stacie, you are the best Rose Levine

Experiencia negativa: Would give zero stars if I could. Only have had to reach out about 2 issues and took over a week to get a reply. Having to drive to their offices just to talk to someone.

Experiencia fantástica: The property Manager in Mariners Cay community, Denise Infinger, has been very helpful to me Over the past year. She accommodates my requests, assists me with forms and responds to me in a very timely & professional manner. I appreciate all of her efforts.

Experiencia fantástica: I had a fantastic experience with IMC Charleston Property Management, particularly with Tawanna Seabrook. As a previous homeowner, I encountered an unforeseen issue that arose during the closing process. Tawanna stepped in immediately, thoroughly investigated the situation, and worked diligently to correct the problem. Her professionalism, quick action, and commitment to resolving the issue made all the difference. I highly recommend IMC, and especially Tawanna, for their dedicated and effective property management service.

Experiencia fantástica: Denise is the best Property Manager. Always on her game!!

Experiencia fantástica: I’ve been communicating with Derrika (Dee) for many years via email, and she has always been very professional and understanding. Any questions I have if she doesn’t know the answer she always find out the answer and get back to me.

Experiencia fantástica: Denise Infinger is our IMC Property Manager at Mariner’s Cay. I can’t say enough good things about her and the way she performs her work. Denise is dedicated, caring and diligent in supporting the Board and the community. She goes above and beyond what we ask of her and makes an important contribution to our community everyday. Best of all, she does it all with a smile. As a Board member who works closely with Denise, I can truly say she has become an integral and highly valued member of our Mariner’s Cay family.

Experiencia fantástica: Staci was absolutely amazing and very knowledgeable. She guided us through what we had to do on the portal and answered our every question. Great job!

Experiencia fantástica: Thank you Staci chronister for your speedy response

Experiencia fantástica: Denise who is the property manager for Mariners Cay is always greeting me with a smile! She is very knowledgeable about all the rules in the community and helps navigate them with grace. I highly recommend interacting with this professional woman.

Experiencia fantástica: Denise Infinger is always quick to respond to any request. In addition, she answers with a smile and good humor, no matter what the problem is. She also goes beyond what is required to help my 92 year old next door neighbor. She is a joy to work with. Sincerely, June Hopkins

Experiencia fantástica: Denise Infinger, Mariners Cay Community/Site Manager from IMC Charleston is GREAT! Thanks, Denise, for your organizational & communication skills, and dedication to our community!

Experiencia fantástica: I cannot begin to describe the skillful customer service and profound knowledge that Staci Chronister possesses. I hope I ONLY have her as a rep moving forward, none can amount to how valuable she is to not only IMC, but also to her community/the whole world. My problem was solved almost instantaneously, and was solved as if it weren’t a problem to begin with. God bless Staci and her family. IMC truly has an angel.

Experiencia fantástica: Denise is always so sweet and patient with everything I ever need or ask.

Experiencia fantástica: Denise Infinger is very professional, responsive and great to work with.

Experiencia fantástica: I needed help finding information for my client about HOA transfer costs. Tawana Seabrook was very helpful. She responded to my email very quickly. I have dealt with many HOA management companies that are slow to respond. I really appreciate her efficiency and professionalism.

Experiencia fantástica: I work with a lot of properties around the Charleston area and IMC Charleston and Denise Infinger are one of the best. You can't go wrong with IMC Charleston.

Experiencia fantástica: This is a review for Dillon Furtick. Dillon is a kind and knowledgeable young man who has been most helpful to me in carrying out my duties as secretary of my HOA. He's efficient and always ready to help. Dillon is a great representative of IMCC and I am grateful for his help.

Experiencia fantástica: Tawana saved my life. Thank you for your patience and setting up my account

Experiencia fantástica: Tawana is a great help, knowledgeable, competent, friendly. It is a pleasure working with her.

Experiencia negativa: I was sent a notice about pressure washing my house and the picture that was included was not even my house. It’s the next doors house. So I’ve been trying to email, call and leave messages and of course no reply from Luke. I even included a picture of my house along with the picture of the next door neighbors house. I have tried to email Luke previously before about an issue and never received any replied via email or phone call. Now they are quick to send a notice or statement but can’t respond to emails or voicemails.

Experiencia positiva: Denise as always there when you need her

Experiencia fantástica: IMC team is wonderful! I have been to their office and met the majority of their Association Managers and they cary them selves exceptionally well. I would highly recommend.

Experiencia fantástica: Dillon is absolutely amazing! Phenomenal young man, always has a smile on his face and always there to help! I highly suggest this company over any others.

Experiencia fantástica: I met with Brian on some issues regarding our HOA and some rather petty issues that a small-minded neighbor with too much time on their hands and, apparently, too much coffee and too little of other needed meds... LOL haha. I'll stop there. No, but seriously, he was great at gentle conflict resolution!! He should have been a diplomat.

Experiencia negativa: IMC is horrible. Have maintenance requests open since April, including a roof leak. Not sure why it’s so hard to even to respond to emails. Ridiculous.

Experiencia fantástica: I am terrible navigating anything on the computer and must have called and emailed Staci Chronister a thousand times. She was so kind, patient and helpful and walked me through what I needed to do. She went above and beyond what was needed and I’m so appreciative to her. I’m so glad she is part of the team

Experiencia fantástica: Great company!

Experiencia fantástica: Can’t say enough good things about IMC and Tyler H. They have been a pleasure to work and help guide our Condo HOA and hope we can continue to partner together in the years ahead. Would highly recommend.

Experiencia fantástica: I had many questions about a roofing project in my neighborhood managed by imc. Called and talked to Staci Chronister, she was efficient, cheerful and very helpful, mainly because she is like that but also because I was respectful and cheerful. Most people will react the same way they are treated and almost all will be nice, even if they disagree with what you are saying, if you are treat them with civility and patience. She did a fine job of answering my questions and I hope if I have any more issues in the future, she will be the one I deal with.

Experiencia fantástica: Staci was amazing with making sure my patio was in compliance!!! She was very helpful and kind

Experiencia fantástica: So far I've only lived in one of IMC's HOAs for one month, but thus far, it has been one of the best HOAs I've lived in. My community manager, Tyler H. and his team with Holly W. have been more than kind - not to mention responsive! We've unfortunately run into a series of new home difficulties, but they've helped ease the moving process so much. I look forward to working with them in the future!

Experiencia fantástica: LaTonya Myers, was very pleasant and helpful thank you !

Experiencia fantástica: Dillon Furtick is the property manager for Greystone Condominiums in Mt Pleasant. Dillon responds promptly to emails and phone calls. Dillon’s answers to my questions/concerns are addressed in a complete, straightforward manner. I appreciate his professionalism.

Experiencia fantástica: Dillon has been a wonderful property manager. He is so great at communicating with residents. He also has the upmost respect for the residents and listens to their feedback. I have nothing but good things to say about him.

Experiencia fantástica: Just got off the phone with Staci helping with decal etc for my tenant, VERY helpful and funny!! Thanks so much for making the process so smooth Staci!

Experiencia fantástica: As a homeowner in the community, I wanted to take a moment to acknowledge the outstanding job Dillon has done as our HOA manager. He is responsive, professional, and always willing to go the extra mile to help resolve concerns. Whether it’s coordinating maintenance, addressing violations, or simply answering questions, Dillon handles it all with patience and clarity

Experiencia fantástica: Had a fantastic experience speaking with Staci today. She was so helpful and she was so kind. She even stayed late after work and called me back after I had left a message.

Experiencia fantástica: I visited the IMC Charleston office today for decals and Tasia went out of her to assist me. Thank you for the warm and friendly service today. Michelle

Experiencia fantástica: Our community recently got a new association manager. I can’t say enough good things about Staci! She has been absolutely incredible. She is super quick in responding to emails/calls and beyond helpful with any issues or concerns. So glad to have Staci on board with us now. Thank you for your hard work and help!

Experiencia fantástica: We recently got a new property manager, Dillon, and he has been incredibly helpful and understanding. He helped clearing our confusions about the rules of the community and take care of unprovoked violations. I have heard horror stories about HOA and management companies, but Dillon makes sure that those are just far distant stories while we enjoy our community as a home owner.

Experiencia negativa: Morally bankrupt company, should be closed for questionable business practices and unprofessionalism.

Experiencia fantástica: We LOVE IMC Charleston - after years of being mis-managed they are doing a wonderful job with our properties. We love Staci and her knowledge!!

Experiencia positiva: This HOA Property Management Co. [IMC] contractal agreement has had problems in the past. However, the new associate with IMC Dillon seems to have a better concern for the property. It's concerning that the up coming HOA meeting for the property owners is for as so sated the year 2024 public meeting by IMC as there was no meeting publicized 2024 as is a requirement of the By-laws/Covenants. Interesting to say the least. Dillon has my upmost respect in addressing this concern. As the Former President of the HOA For which I resigned from due to the fact that IMC stated they would pull out of the contract for issues. I addressed that where not contractaly being meet. I look forward to avoid continuing relationship with IMC.

Experiencia negativa: Disgusting HOA. Like all other comments unethical and shady company.

Experiencia fantástica: Recently, our HOA transitioned to IMC, and compared to our previous management company, the process has been incredibly smooth. We were assigned Dillon as our Community Manager, and he has been a breath of fresh air on a spring day. He is knowledgeable, professional, and provides outstanding customer service. Dillon has been responsive, helpful, and made setting everything up a seamless experience. We have truly been enjoying our switch to IMC!

Experiencia fantástica: A big thank to Holly for helping board members enhance their community!

Experiencia fantástica: Latonia finally solved our problem. Wish I had been able to contact her the first time

Experiencia fantástica: Have had the pleasure of working with IMC a few times now, they are awesome. Dillon Furtick is great and will go above and beyond for those he works with. Very pleased with how all of IMC conducts themselves, and would hire them in an instant. They just care!

Experiencia fantástica: Imc Charleston is a great property manager that I’ve had the luck and privilege and honor to work with over the last two years. Our property managers have been extremely cooperative with me as the president of the HOA and consider ourselves very lucky to be able to work with them. Definitely five stars without a doubt.

Experiencia fantástica: Denise Infinger is always extremely responsive and helpful!

Experiencia fantástica: Kristin has made my move into my new house easily handling my HOA fees she is fantastic.

Experiencia fantástica: Derrika, she has been so helpful over the years. I know she cares by her level of communication style, follow up, and actually addresses me by name versus by an account number like a previous company would do. Thank you for being exceptional and patient with my many questions.

Experiencia fantástica: Great experience with Dillon Furtick, his communication is great, along with his promptness to handling any issues that may arise. Being part of an HOA can be difficult to sort through, but he is always able to help with solutions! Highly recommended!

Experiencia fantástica: Dillon is great! He will answer your emails and phone calls and is always a great help when sorting out things that come up when being part of an HOA. He is also very kind while doing it. At other proper management companies they would never answer my phone calls or get back to me when I left a voice mail.

Experiencia fantástica: John Wong has been our primary manager at Liberty Hall Plantation for a number of years and is without a doubt the best we’ve ever had. I can say this because I’ve been a member of the Board of Directors for our HOA since before IMC became our management company!

Experiencia fantástica: IMC Charleston has done a fantastic job with our neighborhood! John Wong and the entire staff have been very supportive and communicative. I highly recommend IMC.

Experiencia fantástica: As the president of the Greystone Homeowners Association, our prior IMC property manager was not responsive to our community's needs. After conversations with Tyler, the general manager, we were assigned Dillon Furtick. Within a 6-week period, Dillon has been able to get us organized and quickly completing a rather lengthy "to do" list. He exhibits a high level of motivation, clear communication style and true commitment to outstanding customer service. On behalf of the board, I would like to commend IMC for this new hire. Dillon exemplifies a true property manager professional.

Experiencia fantástica: Our large community has been managed by IMC for 9 years and we have watched them grow professionally and in size. Our current community manager, John Wong, and his assistant Tanya are exceptional partners with our Board of Directors. We have completed dozens of improvement projects and community events with IMC assistance. Our property is well maintained and our neighbors treated fair and equally, but held to a standard. The office staff is always welcoming and helpful when I call or go to the office. I couldn’t imagine better service.

Experiencia negativa: Awful management. Will not reach out to you. Raised dues without notification, tacked on late fees, blocked payments from going through without notification and puts liens property and threats legal action. Unreasonable, unethical, and downright malicious. Contact better business bureau.

Experiencia positiva: Holly Wilson has been most helpful with various aspects (i.e., login, navigation, etc.) of the My Green Condo website. Thank you, Holly. Look forward to future interactions with you!

Experiencia fantástica: Amazing team members... Tawanna Seabrook is very polite and resolves issues in a timely manner. Law Blvd, property owner Thanks Team for keeping our community safe and beautiful

Experiencia fantástica: Denise Infinger you are the BEST!! You're kind, professional, easy to work with and you help make Mariners Cay and wonderful place to live!!!

Experiencia fantástica: IMC is very engaged with residents, providing updates, scheduling maintenance, excellent standards. Denise Infinger manages our property, she is the best ! She cares about the residents and always offers a friendly smile.

Experiencia fantástica: Denise Infinger is professional, courteous and friendly with every interaction

Experiencia fantástica: Living in a HOA has its perks, as a truck driver it's hard and these violations hit hard. Understanding took time and patience! Tawana calmed me down and explained it to me.

Experiencia fantástica: I would like to take the time out to Thank Tawana, for assisting me with the online portal. If I could have given her a 10 stars I would. She was very patient with me. She really took her time with explaining everything to me step by step. Thank you so much Tawana.

Experiencia fantástica: The ladies at IMC Charleston, Tasia, Tawana, Latonya are always pleasant when I walk in the office. Happy holidays ladies!

Experiencia fantástica: Tawana Seabrook was very professional and a pleasure to work with.

Experiencia fantástica: Denise Infinger is one of the most dedicated employees I've ever had the pleasure of working with! Professional, excellent customer service and always available.

Experiencia fantástica: Tawana Seabrook is exceptionally detailed and helpful with closings

Experiencia fantástica: Tawana Seabrook is very knowledgeable and gives great customer service

Experiencia fantástica: Tawana Seabrook has a great personality, very resourceful when helping and guiding me to the right person. I'm happy she's at IMC, with great experience!!!. Keep up the "Good Work. Clifford V.Pinckney

Experiencia fantástica: Denise Infinger is a wonderful person to work with . Very professional and straight to the point

Experiencia fantástica: Denise Infinger has always helped me out as a contractor. Always on time and very easy to work with. I wished she was our property manager in Cane Bay

Experiencia fantástica: Denise Infinger was extremely helpful when I reached out to her.

Experiencia fantástica: IMC has been the best management company Wescott has had. The portal is new and better than the other Thanks for the email Tawana

Experiencia fantástica: Tawana was very responsive. Please contact her if you have any questions.

Experiencia fantástica: We have been a self-managed HOA and are in the process of moving that responsibly to IMC Charleston effective January 1st. Currently IMC handles just our financial services with LaTonya, Olaitan and T’Asia being our main point of contact. They have been terrific handling all our requests quickly and efficiently. By adding other services, Tawana has helped immensely with the transition. She has been our main point of contact and has been so knowledgeable answering our questions and routing all necessary information to us. Tyler, we have enjoyed our introduction to everyone at IMC and look forward to working with you and Dillon as we move forward.

Experiencia fantástica: Tawana was helpful and responsive

Experiencia fantástica: Tawana Seabrook assisted me with the online portal. She wa so efficient and professional. The new online portal is now so much easier to navigate.

Experiencia fantástica: Denise Infinger is an outstanding property manager. She is professional, personable, and extremely helpful. We are very pleased that Denise serves as our manager here at Mariner’s Cay.

Experiencia fantástica: Tawana has been very prompt and helpful in verifying information on closing statements to facilitate real estate transactions. She is someone who actually picks up the phone - a modern rarity! - and should be cherished.

Experiencia negativa: Awful management. Will not reach out to you. Raised dues without notification, tacked on late fees, blocked my payments from going through (also without notification) put a lien on my house and then threatened legal action. Unreasonable, unethical, and downright malicious. Going to contact better business bureau.

Experiencia fantástica: Denise Infinger is amazing. She is always very professional. Denise works very hard for our community. She is the best property manager since we have lived here.

Experiencia fantástica: Professional, Responsive, and Efficient Having experienced numerous property managers, I can confidently say that Denise stands out as one of the best. She has demonstrated exceptional professionalism and a genuine commitment to our community's well-being. Her knowledge, dedication, and attention to detail are some of her key attributes, making her a valuable asset to our HOA. Denise consistently goes above and beyond.

Experiencia positiva: Denise Infinger that manages Mariners Cay office goes above and beyond to ensure our community runs smoothly. By far the best we have had in my years as resident and board member.

Experiencia fantástica: Denise Infingrer is the best on site manager we have ever had here at Mariner's Cay. We are lucky to have her.

Experiencia negativa: people that manage the hoa in the gardens. Of the bridges of summerville are completely unprofessional. They will tack on fees, not return email or calls. Harasse, you about every little thing. They do not send out paper statements like they say they do and then get their lawyer to suck money out of you. They have ran people out of the neighborhood because of these issues.

Experiencia negativa: I haven't had many times I have needed to interact with the HOA, but every one of them has been a hassle. They do not return calls or emails in a timely manner, if they respond at all. They are completely unwilling to compromise or work with you if you have extenuating circumstances and need an exception to policy. I will not be recommending any development run by them to any of my friends or family.

Experiencia negativa: Doesn't return phone calls or emails, very unprofessional.

Experiencia fantástica: Jackie is an amazing manager for my community. Absolutely the best!